Loyola College Parent Portal Troubleshooting Guide
Contents
1. Loyola College Parent Portal Troubleshooting Guide Contents leannotget to the Paren POrnal lopin SCC I eere ea A E EN 2 My login is MOU ac eplene E E AE Gedannianbertentedeamaceenuimaseceneds 4 Page 1 I cannot get to the Parent Portal login screen Add the Loyola College Community Port to your browser s trusted website list The following instructions are for Microsoft Internet Explorer IE version 9 other IE versions or browsers will have differing instructions 1 Tap the alt key and select Internet options from the drop down menu File Edit View Favorites Mime Help Delete browsing history Ctri Shift Del dirc Ctrl Shift P InPrivate Bro Tracking Protection Actives Filtering Diagnose confection problems Reopen last bfowsing session Add site to Sthrt menu View downlobds Ctrl J Pop up Blocker SmartScreer Filter inramas Compatibilfty View The Intra Compatibility View settings for staff a 2012 wit Subscribe fo this feed Feed discqvery Windows Update To access Fl2 develpper tools To access Send to Hlueteoth Device Skype on for Internet Explorer Blog Thig in Windows Live Writer To access To access Internet options 2 Click on the Security tab click Trusted sites then click the Sites button This zone contains websites that you trust not to damage your computer or your files You have websites in this zone Security level for this zone Allowed lev2. els for this zone All Medium Prompts before downloading potentially unsafe Eg content Unsigned ActiveX controls will not be downloaded E Enable Protected Mode requires restarting Internet Explorer Default level Reset all zones to default level Page 2 3 Close the browser then restart the browser 4 Now go to the Parent Portal webpage and try logging in again Page 3 My login is not accepted Log onto the Parent Portal by entering the Parent Portal account name and password that has been provided to you 1 Inthe User name type your account name prefixed by LOYOLA as per the example below 2 Type your password in the Password field then click OK Windows Security Connecting te lccomportal loyola vic educau Domain LOYOLA Remember my credentials Swipe finger to log on l amp oP Bhttps Iccomportal loyola vic edu au 7008 amp SYNERGETIC Management Systems Intro Timetable Absences Finance Interviews ContactUs Logout Page 4
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