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1. What is the difference between HD programs and SD programs High definition programs are broadcast with the highest quality digital sound and picture available See Understanding HDTV in the first section of this guide to learn more about high definition television High definition recordings take up more space on your media device than standard programs to preserve the superior quality of the broadcast How can record a program or programs when there is a conflict The media device gives each repeating recording a priority You can resolve some conflicts in favour of preferred programs using Troubleshooting 6 the Season Pass Manager to change priorities See Using the Season Pass Manager in Chapter 2 If you encounter a conflict for a single episode use View Upcoming Episodes to see if the episode you want will air at a different time Select the program from the To Do List then select View Upcoming Episodes You can sometimes resolve recording conflicts by changing the Stop Time or Start Time Recording Options For example if you set a program to start recording one minute early it may conflict with a recording that airs right before it To resolve such a conflict change the Start Time back to On Time on the Recording Options screen See Setting Recording Options in Chapter 2 for more If a single episode of a repeating recording conflicts with another program you can select that episode in th
2. Troubleshooting Customer Support Troubleshooting Index 6 Troubleshooting Customer Support TiVo Inc is dedicated to providing you with quality support and customer service If you re new to the TiVo service and this is your first media device you probably have a few questions Here s how you ll always be able to find answers 1 Use this chapter This chapter contains answers to some of the most common questions customers have while getting started with the TiVo service See the Troubleshooting Index to the right to find the information you need Use the troubleshooting screens on your media device For general troubleshooting go to the TiVo Central screen and select Messages amp Settings then Troubleshooting Additionally when the TiVo service detects a problem the message displayed will often lead you directly to troubleshooting steps for that issue Use online support Visit TiVo Customer Support online at www tivo com au support Thank you for using the TiVo service 84 Troubleshooting Index This chapter contains troubleshooting for questions about Connecting Your Media Device 85 The TiVo Service 0 c ee eee eee eee 86 Chann lS sra enr EE tates a AE ete EE 87 The TiVo Remote Control 00000e ee ee 88 Now Playing 0 0 0 eee eee eee ene 89 Watching Live TV 0 c cece eee 90 Recording Programs 0 e eee
3. Select Options next to Continue Recording On the Recording Options screen that appears select Stop Recording Use the RIGHT arrow to increase the length of the recording 93 6 Troubleshooting Is there a way to record a program that will not be Why wasn t my program recorded aired for weeks or months e Create an auto recording WishList search for programs that are not yet listed in the guide See Finding Programs Using a WishList Search in Chapter 2 for more e Ifyou know the date time and channel on which the program will air you can create a manual recording to record it Go to TiVo Central and select Find Programs then Record by Time or Channel then Manually Record Time Channel See Record by Time or Channel in Chapter 2 for more How do set the clock so that my shows are recorded on time The TiVo service sets your media device s clock during every service connection so you never have to worry If you move to a new time zone change your media device s settings by repeating Guided Setup To connect to the TiVo service at any time go to TiVo Central and select Messages amp Settings then Settings then Network then Connect to the TiVo Service Now e Ifyou are missing the beginning or end of a show it usually means that the broadcaster is not starting or stopping the show on time Make sure that you turn on the Extend Recordings setting described in Extend Recordings in Chapter 5
4. You can also program it to control volume and mute on an A V receiver or stereo See Remote amp Device Settings in Chapter 5 for details Questions About Now Playing haven t scheduled enough programs to fill my media device but when try to schedule more programs the media device says there isn t room The TiVo service includes smart scheduling features that track not only how much space you currently have on your media device but also how much space will be needed in the future to A record all of the programs you have scheduled If your media device will be full at some point in the future the TiVo service informs you and suggests options such as allowing some programs to be deleted early that will allow you to schedule additional recordings With the TiVo service you always have the final say over what gets recorded and how long it is kept In addition the amount of recording space the media device needs varies from channel to channel and from show to show In general the more action you see on your screen such as in fast moving sports or action movies the more recording space is required Weaker video signals may also require more space The amount of space required for each show you record affects the total hours of recording capacity in your media device High definition programs take up much more space than standard definition programs Troubleshooting 6 How can fit more programs in N
5. to compensate for this 94 Check Recording History for an explanation of why the program did not record Recording History is the first selection in the To Do List from the TiVo Central screen select Find Programs then To Do List then View Recording History Here are some reasons why a program may not be available in Now Playing e When Season Pass recordings and other repeating recordings conflict programs are recorded according to their priority in the Season Pass Manager See Using the Season Pass Manager in Chapter 2 e Ifthe program was a rerun your Season Pass recording may be set to record First Run Only programs The program may have been deleted from Now Playing by someone else in your household The program may have been cancelled by the network There may have been a conflict when requesting another program and the proposed resolution was to delete the missing program earlier than planned If you accepted that resolution the program would have been deleted e There may have been a channel changing problem or a power outage may have affected the recording Make sure the media device is connecting to the TiVo service From TiVo Central select Messages amp settings then Settings then Network then Connect to the TiVo Service Now Questions About Online Scheduling My media device did not record a program requested online e Check Recording History Your media device s Recording
6. Consider adding a signal booster to your network available from some wireless equipment manufacturers Check network name In Wireless Settings from TiVo Central select Messages amp Settings then Settings then Network then Change Network Settings check that the network name SSID for your wireless access point is listed correctly To change the network name see Network Settings in Chapter 5 Troubleshooting 6 101 6 Troubleshooting Questions About Parental Controls My Parental Controls are not working For Parental Controls to work they must be on not temporarily turned off When you enter your password to watch a program that violates Parental Controls they are temporarily turned off You can re enable them on the Parental Controls screen from the TiVo Central screen select Messages amp Settings then Settings then Parental Controls or by putting your media device in Standby mode and then taking it out of Standby You can put your media device in Standby mode by going to TiVo Central and selecting Messages amp Settings then Standby To return to normal mode from Standby press either the TiVo button the or LIVE TV button KidZone and Parental Controls cannot be used together Setting up KidZone clears all Parental Controls settings and turns off Parental Controls 102 disabled Parental Controls but I still can t tune to the channel want You may be using a channel list that does not i
7. receives from the program guide This helps to ensure that you won t miss the endings when programs run long The TiVo service also automatically Troubleshooting 6 adjusts the start time of programs following extended programs For more see Setting Recording Options in Chapter 2 Sometimes live events like sporting events may run into overtime this unscheduled overtime will not be accounted for by the Extend Recordings setting To help you avoid missing the end of a live event we provide a feature that lets you add recording time from one minute to three hours extra at the end of a recording We call this the Overtime Scheduler feature The Overtime Scheduler has two options Start Recording and Stop Recording Both are available on the Recording Options screen You can even use the Overtime Scheduler to change the scheduled end of a recording while the program is being recorded You can use the Extend Recordings Overtime Scheduler setting with any kind of program not just sports For more see Setting Recording Options in Chapter 2 If you are watching a program while it s being recorded you can add extra recording time e Go to the Now Playing List select the recording then select Change Recording Options On the Recording Options screen that appears select Stop Recording Use the RIGHT arrow to increase the length of the recording e Go to Find Programs select the To Do List then select the recording
8. Ensure the wireless access point or wireless router is receiving power and that the link light is on Verify your password If your network uses a password make sure you have entered it correctly on the Network settings page For more on entering your network password see Wireless Network Settings in Chapter 5 Check signal strength On the Network screen press the TiVo button to go to TiVo Central then select Messages amp Settings then Settings then Network check the wirelesss signal strength The following may improve wireless signal strength e Make sure the wireless adaptor is placed well away from the media device s power supply or power strips or surge protectors Any of these may cause interference and reduce signal strength Some household appliances such as microwave ovens and 2 4 GHz cordless phones even a neighbour s cordless phone may also reduce signal strength when they are in use e Move the wireless network adaptor to a higher position or give it a better line of sight to your wireless access point router e Reduce the distance between the wireless network adaptor and the wireless access point Wireless networks typically have a range of 30 to 90 meters but distances can vary based on walls floors and other obstructions It may be necessary to adjust the location adaptor of your wireless access point or router to be closer to the network adaptor attached to your TiVo media device e
9. History may explain why the program did not record To view Recording History go to the TiVo Central screen and select Find Programs then To Do List then View Recording History Select the program that did not record to view a brief explanation Check the To Do List If you chose to record the program only if it did not conflict with other recordings at the same time the media device may have found another showing of the program that did not conflict with other programs Check the To Do List to determine whether the program is still scheduled to record Go to TiVo Central and select Find Programs then To Do List e Check connection Go to the TiVo Central screen and select Messages amp Settings then Settings then Network then Connect to the TiVo Service Now Check your Channel List If the program you requested airs on a channel you don t receive the media device cannot record it In addition if you receive the channel but it is not checked on the Channel List the media device cannot record from it Go to TiVo Central and select Messages amp Settings then Settings then Channels then Channel List Every channel you receive Troubleshooting 6 that you wish to schedule recordings from should have a checkmark beside it A program recorded at a different time than requested e Ifyou chose to record the program only if it did not conflict with other recordings at the same time the media device may have found an
10. ams in the next six hours match both the filter and the selected channel list no programs will appear in the guide To view programs in the guide again use the Guide Options to turn off filtering See Customising the Program Guide in Chapter 3 know it s on You can choose a channel list or filter to use with the guide Not all programs or channels will be displayed if you have chosen to use a filter or the Favourites channel list Press GUIDE to display the live guide then ENTER to choose Channels You Receive or to turn off filters You can also add and remove channels on the Channels You Receive and Favourites channel lists See Channel List in Chapter 5 Occasionally the program information provided by the networks includes errors We would like to hear of any inaccuracies you discover so that we can work with our providers to correct them See the Customer Support contact information at the beginning of this chapter Try searching by date time or channel From Find Programs select Record by Time or Channel Questions About Recording Programs Can record two programs at the same time or watch one channel and record another Yes the TiVo HD media device is capable of all of the following Recording two different channels at the same time Recording one channel while watching another Recording two different channels at the same time while watching a third previously recorded program
11. annel is selected as one of your received channels go to Messages amp Settings then Settings then Channels then Channel List Does the channel have a checkmark next to it To give it one highlight the channel and press SELECT For instructions on personalising this list see Channel List in Chapter 5 Look on the Network screen from TiVo Central select Messages amp Settings then Settings then Network for the time of the last successful connection to the TiVo service If it was more than 36 hours ago your media device may be having trouble connecting to the TiVo service Select Test Connection to test the current settings If the test connection does not succeed see My media device is not connecting to the TiVo service in this chapter for connection troubleshooting Once you have made a successful test connection start a regular connection by selecting Connect to the TiVo Service Now If your connection is successful new program information will be downloaded and organised and become available to search in about 1 to 5 hours Is your TiVo service account up to date Check your account status on the System Information screen from TiVo Central select Messages amp Settings then System Information If your account is suspended or closed and you wish to re activate it go to www tivo com au support Occasionally the program information provided by the networks includes errors We would like to hear of any ina
12. ccuracies you discover so that we can work with our providers to correct them See Customer Support in this chapter for contact information can t use features in Find Programs The media device says it is organising program information Your media device may not have all its program information yet The first time you go through Guided Setup the media device downloads some program information from the TiVo service More program information becomes available after the next time the media device connects to the TiVo service After 24 hours full information up to a week is available If the media device loses power while it is indexing program information the indexing process will stop until the media device makes a successful connection to the TiVo service and then will start again If your media device lost power while it was indexing program information you can get it to start indexing again by starting a connection to the TiVo service To do this go to TiVo Central and select Messages amp Settings then Settings then Network then Connect to the TiVo service now What happens if a program have scheduled to record runs past its scheduled end time Programs often run longer than their scheduled end time The TiVo service accounts for this with the Extend Recordings setting When the Extend Recordings setting is turned on the TiVo service to automatically adds extra time to end of scheduled recordings based on data it
13. dicates how well a particular digital TV channel is being received The meter can be useful when aiming an over the air antenna can t go to one of my channels Your list of received channels may not include the channel you want Use the numbers on the remote control to enter the channel number then press ENTER For more information on received channels see Channel List in Chapter 5 Check the Guide Options Press GUIDE to display the guide then press ENTER to display Guide Options If filtering is on try turning filtering off Make sure the guide is set to display a Troubleshooting 6 channel list that contains the channel you want to view Select Channels from Guide Options then select a channel list The channel you want may be showing a program that exceeds a limit set with Parental Controls or may be blocked by KidZone In this case you will see only a black screen with a notice that a limit has been exceeded For more information on Parental Controls and KidZone see Chapter 5 can t get the channel to change Try changing the position of the DVR SWITCH on the remote control If the red light on the remote flashes but the media device does not respond try resetting the DVR SWITCH to a remote address of 0 zero This allows the TiVo remote to control any TiVo media device See Controlling Two Media Devices with the DVR Switch in Chapter 5 for information on programming the DVR SWITCH Do oth
14. e To Do List and change it independently of the rest of the repeating recording Set up Season Pass recordings with the Recording Option First run only You ll collect only new episodes You ll also be less likely to run out of space in Now Playing and less likely to encounter conflicts Turn on the Overlap Protection setting See Overlap Protection in Chapter 5 91 6 Troubleshooting What does it mean when my media device says programs will be deleted earlier than planned By default all programs are kept until space is needed After that programs you have not set to save longer may be deleted to make room for other recordings you request The TiVo service includes smart scheduling features that keep track of when programs become available to be deleted and of how much free space will be available at any given time in the future If space will not be available to record a program you request the TiVo service gives you the option of deleting some programs early to make more room However you always have the final say on how long the media device keeps programs You can delete a program at any time and you can always change how long it is saved Just select the program in Now Playing then select Keep Until can t find my program in Search by Title or WishList Search even though know it s on 92 The media device uses your received channel list to search for programs To check that the program s ch
15. ee eee eee 91 Online Scheduling 0 0 0 0 00 cece eee 95 Audio SV 1060 a f5 od ha Hine nds A 96 Networking eo aone ade cane age ee epee 99 Parental Controls c2scnes staves tee gateeeagewn ss 102 Troubleshooting 6 Questions About Connecting Your Media Device don t see the Welcome screen when plug in my media device for the first time Make sure cables are connected from the OUT jack of one device to the IN jack of the next Never connect OUT to OUT or IN to IN Make sure your TV is displaying the appropriate video source Use the Input Source or TV Video button on your TV s remote to change video sources If you are having trouble changing the video source refer to your TV owner s manual Try pressing the FORMAT button on the TiVo media device s front panel several times cycling through the various video formats If your media device is connected to an A V receiver and you are having trouble finding the correct input try connecting the media device directly to the TV instead The cables you are using to connect your media device to your TV or other equipment may be damaged or defective Try using cables that you know are working properly Why does the media device have to be connected to the Internet To complete Guided Setup the TiVo media device needs to connect to the TiVo service To do this the media device uses a broadband Internet connection through a home network Make sure you c
16. er remote functions work Does the red light flash when you press buttons If not try changing the batteries 87 6 Troubleshooting Questions About the TiVo Remote Control My TiVo remote control doesn t work with my media device Be sure you are using the media device s remote control and that you hold it so that the TiVo button points toward the media device Try changing the position of the DVR SWITCH on the remote control If the red light above the TiVo button does not flash when you press any button make sure the batteries are positioned correctly in the remote If they are correctly positioned try a new set of batteries See the inside front cover of this guide for instructions on installing batteries If the red light on the remote does flash watch the lights on the front of the media device Do the lights seem to respond i e blink or flash when you press any button on the remote If lights on the front of the media device do not respond to the remote restart your media device by unplugging it waiting 15 seconds then plugging it back in Ensure that you have the correct input selected on your TV Use the Input Source or TV Video button on your TV s remote to change the input My TiVo media device remote control doesn t control my TV s power volume etc You can program the media device s remote control to turn your TV on and off and control its input selection volume and mute functions
17. ice connect to the TiVo service at any time Go to the TiVo Central screen and select Messages amp Settings then Settings then Network then Connect to the TiVo Service Now If you are still unable to connect to the TiVo service check that the Internet connection is available If you disable your home network s connection to the Internet your media device may be trying to connect while the link is down Try to go online and view a website from a computer on the same network as your media device If you cannot you must fix the connection from your home network to the Internet before troubleshooting your media device s connection to the TiVo service If you can browse the web from a computer then see the questions My media device is not connecting to my wired home network or My DVR is not connecting to my wireless home network below My media device is not connecting to my wired home network Any of the steps below may fix a network connection you probably will not have to complete each one Additional steps for wireless Troubleshooting 6 networks are in the section My DVR is not connecting to my wireless home network below Check your network cable The network cabling could be defective If you have another Ethernet cable available try that e Check physical connections Ensure that all network equipment is receiving power and that all cable connections for routers hubs access points and compute
18. lour to gray From Messages amp Settings select Settings then Video then Letterbox Colour Since most broadcasters add black bars making the media device bars gray will help you determine the source of the bars Make sure your TV Aspect Ratio is set correctly From Messages amp Settings select Settings then Video then TV Aspect Ratio Use the ASPECT button on the TiVo remote to find an Aspect Correction mode that minimises the bars Check your TV s owner s manual for information about how it may be adding letterbox or side bars to the picture The audio and video are out of sync The audio and video may re sync if you change channels You may be able to re sync audio and video by pressing the INSTANT REPLAY button on the remote control Press the TiVo button to go to the TiVo Central screen then press the LIVE TV button to return to live TV Verify that all your audio and video cable connections are secure Make sure cables are connected from the OUT jack of one device to the IN jack of the next Never connect OUT to OUT or IN to IN You can also try restarting your media device From the TiVo Central screen select Messages amp Settings then Restart or Reset System then Restart the Media Device On the Restart the Media Device screen press the THUMBS DOWN button three times then press ENTER You will see the Welcome screen and the system will restart within a few minutes My media device was working bu
19. media device s IP address are the same as those of other devices on the network For example if your computer s IP address starts with 192 168 1 then your media device s IP address must also start with 192 168 1 My DVR is not connecting to my wireless home network Check wireless adaptor The wireless USB network adaptor that you attached may not be supported Only the TiVo wireless USB network adaptor is compatible with the TiVo HD media device This adaptor is available for purchase from www tivo com au shop When the adaptor is functioning properly a MAC address an identifier unique to the network adaptor you purchased is visible on the Network screen To check go to 100 TiVo Central and select Messages amp Settings then Settings then Network The MAC address should be on the top right side of the Network screen If you do not see a MAC address listed the media device is not recognising the network adaptor you installed The adaptor is either not compatible not functioning properly or not properly connected Check connection to the network adaptor Unplug the USB cable from the back of your media device wait 10 seconds then plug it back in Make sure the cable is pushed all the way in sometimes lights on the adaptor turn on before the USB cable is pushed all the way in Unplug the end of the USB cable connected to the adaptor wait 10 seconds then plug it back in Check power at wireless access point
20. media device uses the program information provided by the TiVo service to record the programs you request to provide Season Pass functionality to power the program guide to allow you to search for programs by title etc The TiVo service may also provide you with access to online content and periodic service updates What happens if my media device loses power temporarily Everything is saved including your Now Playing programs regardless of the length of time the media device is without power The only thing you will miss is a recording that was scheduled to occur during the time the power was out How is information from the TiVo service delivered to my media device The media device automatically makes regular connections to the TiVo service to download program information and other data Information may also be delivered late at night when it does not conflict with any of your requested recordings Questions About Channels am not receiving certain channels Signals received via antenna are subject to weather conditions and other environmental factors so the availability of certain channels may vary Do a channel scan to ensure you are receiving all the available channels See Channel Scan in Chapter 5 for details Check the signal quality From the Messages amp Settings screen select Settings then Channels then Signal Quality Press Select to bring up a signal strength meter over Live TV The meter in
21. nclude the channel you want Use the number buttons on the remote control to enter the channel number then press the ENTER button For more information see Channel List in Chapter 5
22. onnect the TiVo wireless USB network adaptor sold separately or an Ethernet cable using the media device s Ethernet jack see the Start Here poster for help The media device uses the Internet to make periodic connections to the TiVo service Each time it connects your media device receives updated program information channels and show times online scheduling requests available software updates or other information from the TiVo service Please note Your media device must remain connected to the Internet at all times in order to access all of your TiVo features Do have to connect the media device to the Internet for Guided Setup Yes To complete Guided Setup the TiVo media device needs to connect to the TiVo service To do this the media device uses a broadband Internet connection through a home network Make sure you connect the TiVo wireless USB network adaptor sold separately or an Ethernet cable using the media device s Ethernet jack see the Start Here poster for help 85 6 Troubleshooting Questions About the TiVo Service Will my media device work without the TiVo service The TiVo media device is designed to be used exclusively with the TiVo service which is available to you free of charge The TiVo service is required for proper operation of the media device No functionality is represented warranted or should be expected without activating your free subscription to the TiVo service The
23. other showing of the program that did not conflict with other programs 95 6 Troubleshooting Questions About Audio and Video What is Aspect Correction Aspect Correction is required when the aspect ratio of the program you re watching doesn t match the aspect ratio of your TV Use the ASPECT button on the TiVo media device remote control to cycle through three modes In FULL mode the picture is stretched to fill the entire TV screen which may result in some distortion In PANEL mode letterbox bars or side bars are added to the picture as necessary to fill the TV screen preserving the broadcast aspect ratio This mode is useful if you re watching a program broadcast in 4 3 on a 16 9 TV or vice versa In ZOOM mode the picture is stretched without distortion The edges of the picture are cropped to fit the TV screen This mode is useful if you re watching a program broadcast with letterbox bars or side bars Zoom mode crops the bars out of the picture For tips about using Aspect Correction see Aspect Correction Mode in Chapter 5 How do get rid of the bars at the top amp bottom or sides of the picture Letterbox bars at the top amp bottom and side bars may be added to a program by the broadcaster by the TiVo media device or by your TV In some cases it may be difficult to determine the source of the bars in order to determine how to eliminate them Set the media device s Letterbox Co
24. ow Playing To make space delete some programs in Now Playing You can delete a program by highlighting its title then pressing CLEAR Reduce the number of recordings in Now Playing that are marked Keep Until I Delete Set up Season Pass recordings with the Recording Option First run only You ll collect only new episodes You ll also be less likely to run out of space in Now Playing and less likely to encounter conflicts High definition programs take up much more space than standard definition programs Try deleting old HD programs 6 Troubleshooting Questions About Watching Live TV Can watch a program while it is being recorded can t find my program in the guide even though Yes you can watch a program as it is being recorded you can even start watching from the beginning while the rest of the program is recorded You can also watch any program from the Now Playing List while other programs are being recorded The Channel Banner says To be announced Your media device probably does not have full program information For details see the question I can t find my program in the guide even though I know it s on There aren t any shows listed in the program guide Your media device may not have program information See the question I can t find my program in the guide even though I know it s on If category filtering of the guide is turned on but no upcoming progr
25. rams such as those in Now Playing always have only one audio track the one they were recorded with If you are watching live program but you are not caught up to live TV you cannot change the audio track Catch up to live TV by pressing the ADVANCE button Changing the audio program will clear the saved part of the program you are watching so you will only be able to rewind live TV to the point where you changed the audio program 97 6 Troubleshooting see a gray screen with a message that says Searching for signal Your media device is having trouble tuning to the channel you are on Follow these steps to restore the video Try adjusting your antenna e Runa channel scan See Channel Scan in Chapter 5 for details e The cables you are using to connect your media device to your TV or other equipment may be damaged or defective Try exchanging the cables connected to the media device with other cables that you know are working properly e Restart your media device From TiVo Central select Messages amp Settings then Settings then Restart or Reset System then Restart the Media Device Press the THUMBS DOWN button three times then press ENTER The system will restart within about 45 seconds You can also restart the media device by unplugging it waiting 15 seconds then plugging it back in Questions About Networking My media device is not connecting to the TiVo service You can make the media dev
26. rs in the network are working Verify that the link light is lit on all devices connected to the network e Restart the media device Press the TiVo button on the remote to go to the TiVo Central screen Select Messages amp Settings then Settings then Restart or Reset System then Restart the TiVo Media Device Press the THUMBS DOWN button three times then press ENTER e Powercycle network devices If you have a router or wireless access point unplug it wait a moment and then plug it back in This will temporarily halt your network s Internet connection It may take up to a minute for your equipment to restart after you plug it back in e Check your Network Settings Verify that your Network Settings are correct See Network Settings in Chapter 5 6 Troubleshooting Update router or home gateway firmware If your home network uses a router home gateway or wireless access point it may need a firmware update Firmware is a software program that is loaded onto a hardware device You can usually find any updated firmware at the Customer Support website for the manufacturer of your hardware Older firmware may cause unpredictable results It may be necessary to powercycle your device before and after you reinstall the firmware Check Static IP Address If you assigned an IP address to your media device check that its IP address is unique on your network Also confirm that the first three sets of numbers of the
27. t now the picture is frozen Try changing channels several times Press PAUSE then PLAY Try restarting your media device From TiVo Central select Messages amp Settings then Restart or Reset System then Restart the Media Device On the Restart the Media Device screen press the THUMBS DOWN button three times then press ENTER You will see the Welcome screen and the system will restart within a a few minutes You can also restart the media device by unplugging it waiting at least 15 seconds then plugging it back in Troubleshooting 6 don t get a picture now even though have been able to get one in the past Your TV may not be set to the correct input Most TVs have an input button that says either TV Video Input or Source It may be on the TV or on the TV remote control Look at your TV and TV remote and try changing the input setting Use the FORMAT button on the front of the media device to cycle through the various video output formats Check to make sure all of the appropriate cables are firmly connected to your media device television and other audio video equipment For help with your audio video connections see the Start Here poster or Appendix A of this guide Someone in your household may have placed the media device in Standby mode To return to normal mode from Standby press either the TiVo button or the LIVE TV button can t select an alternate audio track Recorded prog

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