ADSL/ADSL2+ troubleshooting: isolation test guide
Contents
1. ao Internet ADSL ADSL2 troubleshooting isolation test guide i Unplug all devices that are connected to the same telephone line your ADSL ADSL2 connection is using This includes but is not limited to telephones fax machines dialup modems answering machines EFTPOS terminals Foxtel digital boxes Connect your modem directly to the telephone wall socket Use a telephone cable of length no longer than 3 meters Do not connect line filters in between the wall jack and your modem Do not use extension cables double adaptors or splitters Make sure your telephone cable is not coiled Check and make sure the modem has power Give it 3 5 minutes to attain line sync If the ADSL DSL light on the modem is off or flashing power cycle the modem by pulling out the power of the modem and put it back in Do a factory reset to the modem if ADSL DSL light still off or flashing after you power cycle the modem Factory reset this involves using a paperclip or pen to push the factory reset button usually a recessed button at the rear of the modem for about 20 seconds If the ADSL DSL light stays solid green it means a previously connected device was causing interference to the connection If you are troubleshooting a slow speed issue please turn on the computer and perform a speed test now Reconnect the devices one by one to find out which one is causing the problem Leave the modem on for a2. few minutes after each device is plugged back in check if the ADSL DSL light goes off If it does it means you have found the device interfering with your internet connection
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