Troubleshooting - eRx Script Exchange
Contents
1. Unhandled exception has occurred in your application If you click The eRx certificate update utility must be run on the machine x Chala pA E E PE E cana pe a that has eRx installed at your site This will in most cases be the ni E TRE E ae igs on Object ref not set to an inst of an object main server If you run the eRx certificate update utility on a ene Gr ce aap aa machine that does not have eRx installed you will see the v Details as n following window displayed e In some circumstances depending on the computer s User Access Control the eRx certificate update utility must be run User account is not elevated This must be executed under an elevated e admin account with administrative privileges It is best to right click and run as administrator to ensure the utility is run with sufficient privileges to execute Le The eRx certificate update utility will automatically restart the eRx services as part of the updating process You will see several command windows popup as part of this process Do not close the windows let them run and they will close themselves on completion ili j j i j This utility will check and updat Rx centificate if it is out of e If the utility displays an error Config file could not be updated this dagen akg ng aaa indicates that a key change required to allow the eRx Adapter to x Error Config file could not be updated communicate with the eRx Gateway was not successful If this oc2. curs please call eRx on 1300 700 921 or email support erx com au Queries If you receive any errors after running the eRx Certificate Update Utility and are not able to resolve the issue using the steps above please call eRx on 1300 700 921 email support erx com au or call your software vendor support number T 1300 700 921 F 1300 704 431 ABN 62 132 884 658 www eRXx com au
3. eRx script exchange eRx Script Exchange Certificate Update February 17 2014 Troubleshooting eRx Script Exchange uses a number of electronic certificates to ensure that data transmission is secure and that only the intended recipient can open an eRx electronic message On Monday 17 February one of the certificates that eRx uses will expire This certificate needs to be updated to the renewed certificate in order for eRx functionality to continue working eRx has worked with dispensing and prescribing vendors to ensure that this update occurs automatically through program updates where possible Should the update not have been done eRx have made a utility available on the eRx website which quickly and easily updates the new certificate Troubleshooting The eRx Certificate Update Utility should takes approx 1 2 minutes to complete and is a straightforward process The following information may be useful should you encounter any problems when running the utility e If downloading the file using Internet Explorer 10 latest version update the file will have automatically been changed to the following eRx certificate update utility click to download zip or eRx certificate update utility click to download exe Right click on the file and select rename Change the file name to eRx certificate update utility click to download zip or eRx certificate update utility click to download exe eRx Certificate Updater c i
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