Installation Manual & User Instructions MultiCom 100 / 500
Contents
1. in Australia to help with your problem but they need your help Describe your problem in detail and as clearly as possible Don t forget to include a telephone number Be certain to detail which model or models of you are working with Send photos of the installation they love photos The people at the service desk are good but they are even better when they can see the installation Send photos of the overall scene so they can see the entire installation Also send photos of the wiring to the control board and any other part of the installation you think is relevant Send video if appropriate Smartphone s these days take remarkably good video in small file sizes which can be emailed in a moment If your problem needs a video to show the issue please feel free to send it NOTE THIS IS BY FAR THE FASTEST AND MOST SUCCESFUL WAY TO SOLVE YOUR PROBLEM PHOTOS AND VIDEOS ARE THE NEXT BEST THING TO BEING THERE OPTION 2 LODGE YOUR ENQUIRY LOCALLY SLOWER BUT CAN STILL BE EFFECTIVE Make contact with the store of purchase Branch staffs are typically not technicians and dependent on their length of service will have varying degrees of technical knowledge If they cannot help however they will certainly either source help locally from their technicians or make contact with the service technicians on your behalf OPTION 3 SERVICE CALL WITH AUTOMATIC SOLUTIONS TECHNICIAN SLOWEST METHOD If you fall within the local branch service area it may be possib2. Installation Manual amp User Instructions MultiCom 100 500 Multi apartment GSM Intercom System Do not install In wet conditions WARRANTY VOID 1 Page Multicomi00O install instructions vl Contents Section Description Page Introduction Getting started SIM card Wiring Keypad onscreen programming Adding subscribers Programming engineering features Testing 00 NIDO Go PO SMS programming Installation Operation Factory Default Fault finding 00 00 NINII 01 AI 2 Page Multicom100 install instructions v1 1 Introduction This GSM intercom uses the cellular networks to dial pre programmed telephone numbers when an apartment number is called or family name is selected from the directory The 100 unit will dial up to 2 numbers for 100 apartments dialling one number then the second number The 500 model will dial 3 numbers for 500 apartments These numbers can be fixed line telephones or mobile cell phones or both Key lock to Microphone allow wiring access inside LCD display Function keys Call Enter button Speaker grill Any phone which receives a call from the intercom can activate a built in relay which can be connected to an electric door release or automatic gate system 2 Getting Started 1 Before installing the unit on site PROGRAM AND TEST IT ON A BENCH This system shoul
3. On Incoming call Auto answer Off Wait rings 3 Ringer Off SMS Settings SMS Settings SMS settings On install instructions vl Enter new programming password and confirm it If you have a building manager or guard or reception you want visitors to call in difficulties please enter it here Pressing will directly call this number Limit the call time to reduce charges Some land line calls will only hang up when this time expires Recommend 1 minute Select or write your own welcome message or greeting here Set the microphone sensitivity on the door unit If interference is prominent reduce this setting Set the speaker volume Note excessive speaker volume can cause phone user to hear echo Reduce this to rectify If you want users to be able to use the keypad for coded access enable this feature Specify the code you want users to enter One code for all users Specify relay hold time 1 second recommended for strike locks 4 6 seconds for magnetic locks Normally open for strike locks and electric gate systems Normally closed for magnetic locks Sets the time unit will spend calling a number before stopping and dialling the next Use this to avoid voicemail or answering machines from picking up Enabling will allow users to view list of residents names with an on screen directory pressing and to scroll Enable incoming call if you wish to enable the unit to receive an incoming call This ca
4. blem decrease the timing of the Calling Time as per instructions Q The unit is calling users but when they press the key the lock is not operating A If you can hear the relay clicking when the key is pressed then the unit is working normally The problem will then be with the wiring between the relay and the lock or gate system Consult with a professional door or gate install company to ensure it is wired according to local fire safety and electrical standards Q The unit is calling users but the relay does not click when they press key A Please verify that the user is indeed pressing the key as many users get this mixed up with the key on their phone Check reception level If reception is poor DTMF analogue tones may not work Take steps to improve reception 9 Page Multicom100 install instructions v1 Q Audio buzzing can be heard on user s phones A Reduce the microphone gain on the door phone Increase the height of the antenna or move it further from the door station Change network to improve reception Low reception will cause increased radiation from the antenna affecting the microphone audio quality 10 Page Multicomi100 install instructions v1 SELF INSTALL NEED TECHNICAL ASSISTANCE OPTION 1 DIRECT WITH THE SERVICE DESK QUICKEST AND MOST EFFECTIVE METHOD Submit your enquiry direct with the service desk at service automaticsolutions com au The service desk has the most experienced staff
5. d only be installed by an access control professional according to the wiring fire and security regulations of your country The system will not be covered under warranty by improper installation 2 Use the keys supplied to open the front door to allow access 3 SIM Card 1 The 100 model will operate on a standard 2G network The 500 unit will also work on a 3G network as well as 2G 2 For multi apartment systems experiencing heavy use it may be advisable to purchase a contract SIM card with inclusive monthly minutes in a calling plan A data 3 Page Multicom100 install instructions v1 is not a requirement The intercom calling time can be set to limit the calling time for each use which will help ensure lowest possible calling times 3 Ensure the SIM card has calling credit and can make and receive voice calls ina mobile phone 4 If the SIM has a pin code request active disable this in a phone first 5 If the SIM card was purchased along with a phone then it may be locked to that phone Ask your network provider to unlock the SIM so that it can be used in another device 6 Insert the working SIM card and connect the antenna as shown below BEFORE connecting the power Connection terminals Antenna connection SIM card holder 4 Wiring Connect power to the unit as per diagram below Notes 1 Do NOT use any other power supply other than the type supplied with the device 2 Do not install the power supply more t
6. han 3 meters 10 feet away from the intercom otherwise voltage drop and noise on the power cables will cause unstable operation 3 Do NOT connect this power supply to any electric locking device Electric locks should be powered from their own power adaptor 7112 13V d c COM 1V AA N O or N C power adaptor Miad as NOTE Power cable D ececevect should be less than 3 meters 10 feet TIP Current draw when in operation spikes at up to 2 amps Do not use alarm cable or CAT5 cable to connect power to this device Use minimum 0 75mm or greater cable diameter 4 Page Multicom100 install instructions vl 5 Keypad On Screen Programming To use the keypad programming method the following keys are used F1 Menu Exit F2 Delete F3 Change abc ABC 123 function key UP Down O Enter select 6 Adding Subscribers To add a subscriber first you must enter programming mode 1 Press F1 Enter the default programmers code 123456 Press the bell call button Press or to select SUBSCRIBER Press the bell call button to select AOUN o1 6 The screen will look like this You may enter a flat or apartment address which can be between 1 and 6 digits long ID 7 Press the bell call button to proceed Enter Subscriber 8 The screen will change to this You can now enter individual name and telephone Inh N 1D _1 numbers for each subscriber Move the curs
7. he branch delay e Via the branch of purchase slower because of the delay at the branch When choosing this option you need to complete a product return form This form gives you all the information on procedure involved and where to send to These are available at the branch of purchase can be emailed to you contact your branch or available here http automaticsolutions com au page warranty php
8. le to book a local technician to look at your installation Wait times will vary dependent on local workloads The cost is a service fee which includes the first half hour and the hourly rate thereafter If any Automatic Solutions provided parts are found to be defective and within warranty these will be provided free of charge NOTE If you suspect that any parts are defective and within warranty you may wish to consider option 4 A note on this option If you decide on this option you will be asked to sign an authorisation to proceed which will provide legal authority and payment security This form has three options available of which only the first two are available to you The third option is for warranty repairs only for full install customers Self install customers requiring warranty only service need to refer to option four below IMPORTANT IN SHORT THIS OPTION WILL INCUR CHARGES OPTION 4 RETURN THE PRODUCT IF BELIEVED TO BE FAULTY As a self install customer who has purchased product if you believe the product to be faulty rather than an installation or site problem you have the option of returning the product for evaluation and to exercise your right to a replacement repair or refund as applicable All returned product is forwarded immediately to the service technicians for evaluation and response There are two main methods available to return product e Direct to the service centre this is the quickest method as it cuts out t
9. n be used to allow residents to call the guard and allow users to open the door by calling Enable to allow remote programming by SMS text message 8 Testing The unit should now be ready for testing 1 Enter atest apartment number or select the test number from the on screen directory if it is enabled and press call 2 The unit should now be dialling the number 3 Answer the phone and check there is 2 way speech 4 Press the button The screen should display The door is opened and the relay should click 9 SMS Programming This system is capable of being programmed remotely by SMS This is useful for adding or changing numbers particularly on an on going basis Each SMS text must start with the pass code followed by a followed by a command followed by a followed by data in the following format Passcode command data 9 1 Add a subscriber Passcode 20 ID name telnumber1 telnumber2 0 en 0 enabled Passcode Name of 1 disabled Function Apartment resident add number Telephone subscriber numbers 9 2 Change a subscriber Passcode 21 ID name telnumber1 telnumber2 0 en 0 enabled Passcode New name 1 disabled Function Apartment of resident change number New subscriber telephone numbers 7 Page Multicomi00O install instructions v1 9 3 Delete a subscriber Passcode 22 ID Passcode J t Function Apartment delete number subscriber Additional SMS commands are show
10. n below SMS format assumes the standard default 123456 manager code has not been changed If it has replace this with the new code Description Format of SMS Comment Default Restore default passcode 123456 01 123456 123456 Change passcode 123456 02 newcode 6 digit code N A Set managers phone number 123456 03 phonenumber N A Set talking time 123456 09 minutes 1 99 3 mins Set door open by password 123456 1 2 1 password 1 enable 0 disable N A Set door open time 123456 1 3 seconds 2 99 sec 3 secs Set door relay type 123456 14 0 N 0 1 N C 0 N O Set calling time 123456 1 5 seconds 25 99 25 Calling list enable disable 123456 1 6 O disabled 1 enabled 0 Enquire subscriber 123456 23 apartment address N A 10 Installation You may now install the system onsite at the customer location and re test the features If the unit experiences problems onsite this will likely be due to insufficient reception or excessive power cable length TIP Keep the antenna higher than the speech unit This will reduce likelinood of radiation from the antenna distorting the audio quality 11 Operation Directory calling If this is enabled the visitor can press or to scroll through resident names and select the person they wish to speak to Apartment number calling If the visitor knows the apartment number they wish to call they can enter that apartmen
11. or position by pressing or Use F3 to change from capital letters to small letters and numbers N Mr Jones 1 0987654321 2 0123456789 Use F2 to delete call button to confirm and F1 to exit again 0 key can be used to insert a space 5 Page Multicom100 install instructions v1 7 Programming Engineering Features Under the manager settings the diagram below illustrates the settings which can be made System Settings Change password New Confirm Manager phone 1 Change password Manager phone Talking time Greetings Talking time 03 Minutes Volume Settings Greetings User Press or to edit Mic volume on the unit Subscriber settings Enter subscriber ID ID Manager Settings Manager Sper sets Subscriber a ting Calling settings SMS Door settings 6 Page Speaker volume Mic Volume Door Settings Open by password Enabled Open by password Opening password Door opening time Door relay type Opening password Password 123456 Calling Settings Door open time 03 seconds Door relay type Normally open Multicom100 Calling time Calling time Calling by list 30 seconds Incoming call Calling by list
12. t number on the keypad and press call The resident can speak with the visitor and press on their telephone keypad to grant access 8 Page Multicom100 install instructions v1 Keypad access If enabled residents can enter a code on the keypad in order to gain access Enter the code followed by F1 Calling by phone access If enabled the intercom can be called from a phone When it answers the call if the key is pressed the door will open Call the manager reception If a manager number is entered pressing the call button will directly call the managers phone number 12 Factory Default The default settings can be restored on the unit by the following means Caution factory default will clear all telephone numbers and subscriber names from the unit Press F2 Call 13 Fault finding Q The unit will not power up A Check with a multi meter the voltage on the terminals and check polarity Q The unit is showing no carrier or no SIM A Check the SIM card is seated correctly Switch off power remove and re insert SIM carefully Check the SIM has credit can make and receive calls in a cell phone and is not locked to a cell phone nor has a pin code request on it Q The unit is leaving voicemail on users phones A If users are pressing end call the unit will automatically connect to the voicemail If they want it to call the second number they should simply ignore the call If this is not the pro
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