VRT Customer User Manual
Contents
1. A message from ADT Security Always There Please find below the information you need to use ADT s VRT service Phone number to ring 131005 option 5 User number Insert user number Password number Insert Password number Accessing the VRT Service Voice Response Terminal You will hear the following You are expected to take the following actions Welcome to the ADT Security Response Enter your user number provided followed by the hash key on the phone Centre Enter your User number then press hash Enter your password then press hash Enter your password number provided followed by the hash key on the phone If either the User number and Password number is entered incorrectly That User number Password combination is The details entered are incorrect after 3 incorrect attempts you will be disconnected invalid and will need to contact the Security Response Centre After entering the correct USER PASSWORD details the following options are available Placing your account on test To place your system on test Press 1 To transfer to an operator Press 0 To exit Press 9 You will hear the following You will hear the following You will hear the following Your system is on test until lt date time gt Please wait while I transfer you to an Thank you for calling Goodbye Thank you for calling Goodbye operator Account is placed on test for 1 hour only You are then transferred to our SRC The VRT ends the call Cleari2. ng the account for test signal received Clearing your account from Test You will hear the following Your will hear the following if signals are received Your system is on test until lt date time gt The following signals were received lt signal 1 gt lt signal 2 gt Clearing the test requires all zones to be restored If all zones are restored you will hear the following If there are un restored zones you will hear the following To take your system off test press 1 The following zones are not restored lt zone 1 gt lt zone 2 gt Your To transfer to an operator press 0 system has not been restored to normal condition Please call your To exit press 9 security provider for assistance If you press 1 If you press 9 Your system is no longer on test Thank you for calling Thank you for calling Goodbye Goodbye The account is no longer on test The account remains in test For further assistance with this service please contact ADT s Security Response Centre on 131005 option 2 or via your dedicated security number to speak with one of our friendly operators Regards ADT Security Response Centre A tyea COMPANY Always There Q
Download Pdf Manuals
Related Search