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TITAN User Manual - Rest-A

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1. 7 2 8 UE AATEC Ee ONE rhet Oo ORO ED URS 8 PEDONS PET havent EEr 8 Ug M 8 WNAOW C 8 Menu permissions eire reete eere a ainnis 5 Tanta 3b ice tire diee enin A ROMPE 19 rri e 62 operating operating system OptORS tab oie a ed RN sce Gl depre a eee eedd photo album eii EAEan rH RNEER 29 photo ED pesait eeeciete see tuer xev edet eee Pro eh eon 24 32 51 Iul poem d 31 print all t ports erret teret eere etti irent re ue 61 product CONLENUS m 3 OVETVICW me EE 2 programming alarm group eene 20 R PAW card QUIA eee deett C pedo etn ria eoe 38 111 POPIONS M a 15 remote dial up connection eese 71 report CV ENE UF CO ces 62 LU P 62 print all Teports edicti eene tetro aan 61 USCS in TERIONS ME 61 li P a 58 Challenger panel reports 60 User TODOTUS vias oe piden Diddl iter 58 Tequiremients eec rnnt yenit EE eaer iet eene reati 2 responding to alarms cseeseeeeesceseeeeseeseeeeseeeeeeeeeaeeeee 70 safety terms and symbols sesesseeeenes x SecureStream enabled 6 110 setting up access control serene 12 SUMAN Cakes eee ce Meere E 32 43 CTCL rm 33 writing SMart Card Credits essei eter criterio nee Ro 52 smart card p
2. esee enne 71 WOOT BIOUP eire er ree o iH n ae FREE adding users CEOOLBB aer reti eee EE i ERR E ed RR vent tree TepOrt iicet ree nae i 62 Xpression WIZAEQ ceosecen etienne torto ine proto enne an 49 extended access firmware version 8 128 POOL BEOUD s t iet t etn tre rer ne eet rere uere egent addin e USENS pn 32 ndr m M 14 getting started Ira 4 system selection see teet ritiene tubi 6 history report CUSTOM ononon 63 history by department essere 66 history Y6pOEs rete erect trente ente einn 63 holidays 45 Ae AREA Ge 16 I inputs d isolal cao citosibir o mes mte esie 70 Trib m CT 69 70 Uhr m 69 reset 70 isolating an input prasie 69 issuing Cards cse Sese et ya een AEREE 51 m 112 h rdWare i oe iiie e neg 115 WISI lingo sire iter te OO RE 114 SOI W F e scie on E Ri R ENe 114 IUM teach i see rien egets ete estende te Re RE 38 maintenance strategy 86 managing user accounts essesi iii 36 managing user records sissit aeiia 33 manual incident ecce rennen entere netbeng 72 map VID VTAC M 83 editing es dee ace La e ere ETT 82 HlgrmC 83 menu ng n 8 alarm screen du GUI TT m 8 pop M 8
3. 31 ni P 31 m M 31 Ser aCCOUHts ic eere eroe ret erre ERES 26 CFEGTn B a eate fcit een dee eei dde i d ERR EET 36 man gilig iui estin ios de eR ena del rei eda 36 quick access buttons essen 27 user details eoe eren 27 tiser details bs ero eerte eene 30 user history user journal USER TeGOFdS eite reete ske ee ta e rere eee tue opt eee Heg 26 e ur D C M 26 33 managing user report door STOUDS aite ote dette rd leg estie ede aHa 58 PLOOP BTOUDS 58 TOW AY Sssscussdescdactsdsedinevoyiasssescessaoisergsstessviseseestereapasargeees 58 USET SUMMAN m 58 UJ p 58 Users An grOUp sicui riti needed iade 58 isum E 58 user type dual Custody id aote er eoe 31 ALITY EPCS utram toii tuo E 31 normal 31 users OXIDE e DE ETE GT E HERRERA 113 users in regions report 61 VETSION SOWAT Eisses ico Eer tab ee cre eee terat necne due bob erae a ix 129 writing smart Cards eee ternera ierse 55 130 TITAN User Manual
4. Job status indicator __ __ Ready for next task So Execute Jf close Help The job status indicator displays the following e Green the job is running e Yellow the job queue is idle e Red an error occurred during a job To backup a system do the following 1 Start System Manager if not automatically started 2 Click the Backup tab 3 Click the System No and Description arrow and select the TITAN system to backup 4 Select an Auto Start On date and time You can use this setting along with a selected Run frequency to schedule the job to start automatically 10 11 12 13 Chapter 7 89 Administration Select the type of backup TITAN Events User Journals or both Select From and To dates and times for the records you wish to backup Alternatively check the All History checkbox to backup records for all dates Accept or change the archive location of the backup File names must not contain only numbers and must not contain special characters OPTIONAL Check the Compress ZIP tick box to activate the compression options for the archive OPTIONAL Select a compression level with the Compression Options slider The faster the compression the bigger the file and vice versa OPTIONAL Select or enter a volume size to break the zip file into blocks This allows you to copy large files across more than one removable medium Leave the field blank
5. From Only To Text AND C OR Not EventDescription From Only To AND COR Not Type EventDescription From Only To Text X Clear All x cancel Help Enter the time period that you re interested in Alternatively click All or Today From In the Type field select User if you want to track a particular user or group of users Door to check on a specific door or any of the other selections Right click the From Only fields to select the required item or to begin a range of items Chapter 5 65 Reports 7 Ifyou want to limit your search more precisely use one or both of the boolean AND OR NOT selectors on the lower half of the window 8 When yov re finished defining the report click OK 9 The results display in the custom history restrict window Figure 39 on page 65 Double clicking any of these entries will bring up a window explaining the details of the event Figure 39 Custom history restrict window populated to Event Log History joe et MM TECOM MASTER Operator modified System 1 30 08 2006 5 25 17 PM Titan data backup performed by System Run Success Ok 30 08 2006 5 25 16 PM Titan data backup created by System on d2t5bg1s Run 30 08 2008 5 22 31 PM Titan data backup performed by System Run Success Ok 30 08 2006 5 22 31 PM Titan data backup created by System on d2t5bg1s Run 30 08 2006 9 48 50 AM OPERATOR TECOM M
6. V9 Programming Manual for details Power up the panel Use RAS Install menu option 4 Defaults to program software IUM mode default option 95 Connect with TITAN Download the system back into the control panel Use the Update Raw Card Data command to create or update raw card data for the panel s user records see Updating raw card data on page 41 Chapter 7 115 Administration Hardware IUM Use the following steps to add hardware IUM to a Challenger panel 1 Purchase the memory module for the panel and corresponding modules for any Intelligent Access Controllers if applicable 2 Goto File gt Upload all from Challenger panels gt Users to obtain the current user records from the panel Power down the panel B Reset the Challenger panel refer to Clearing the memory in the Challenger V8 amp V9 Programming Manual for details Install the IUM modules and associated firmware if required Power up the panel Connect with TITAN Download the system back into the control panel D o 00A Use the Update Raw Card Data command to create or update raw card data for the panel s user records see Updating raw card data on page 41 116 TITAN User Manual Chapter 8 Troubleshooting Support This chapter provides information to help you troubleshoot problems and contact technical support in case you need assis tance with your GE equipment In this chapter Troubleshoof 2o cesse a ee nus 118 Contactin
7. 1 Click the New button to create a new layout or click the Open button to open and edit an existing card layout Click the Layout button to bring up the card layout window Use this dialog to configure the card size and settings then click Apply Click OK to close this window Click the Add image background button to add a background or an image to the card layout such as the company logo New options appear under the main toolbar Click the Load image button to browse for and load the image Check the boxes next to Autosize Center and Stretch to format the image Click the Add label button to add a text label such as Name or Department Click in the card layout where you want to place the label using the grid for alignment After you insert the label new options appear in the Card layout editor that allow you to format the text Figure 29 on page 48 Click in the blank field in between the main toolbar and the text formatting toolbar and highlight the word none Replace the text with your own label then click the green check button to activate the change Use the text formatting toolbar to format your new label 47 48 TITAN User Manual Figure 29 Add label window Titan Card Layout Editor C Program Files Tecom Bin CardFormat Layout OR Detail 5 Click the Add db field button to add corresponding database fields next to the labels you created This loads the user data d
8. and other GUI elements Titles of books and various documents Blue italic Electronic version Hyperlinks to cross references related topics and URL addresses Monospace Text that displays on the computer screen Programming or coding sequences Safety terms and symbols These terms may appear in this manual A CAUTION Cautions identify conditions or practices that may result in damage to the equipment or other property A WARNING Warnings identify conditions or practices that could result in equipment damage or serious personal injury Chapter 1 Introduction This chapter provides an overview of TITAN Tecom Integrated Total Alarm Network and instructions for getting started using the software In this chapter Product Overview Iu cm cn gh oS eR ad 2 Gelling SIEHE osc cis wane es eh ona aoe LA goes 4 TITAN User Manual Product overview GE s Challenger platform unites alarm and access control with smart card operations and remote communications All of its functions work together from a single Challenger panel or from multiple Challenger panels Challenger is built using modular components so you can grow the system and its capabilities to match your changing security needs With Challenger you can e Use cards including smart cards or key fobs to lock or unlock doors arm or disarm areas and perform other operations e Select who goes where and when with flexible access co
9. from TITAN In the case of TITAN multi user the TITAN server must be offline Delete is used when a system or a Challenger on a system is no longer required The only way to restore a deleted system is to use the import function using previously exported files for the same system Note Backup and export all records before deleting or purging them to avoid losing data that might be needed later See Backup a system on page 87 and Export a system on page 90 for details The Delete tab is shown in Figure 48 Figure 48 Delete tab y System Maintenance Utility inl xl Backup Export Delete Purge Import Copy DB Backup DB Restore Job Queue Job Log Details System No and Description 1 System 1 default bd Challenger s ALL Auto Start On 5 27 2009 12 02 38 PM Options Reduce Size Warning This will remove the system or challenger specified from Titan amp system export is recommended before performing this action TITAN must not be running during the execution of this task s Ready for next task A Execute Close Help Chapter 7 93 Administration To delete a system do the following 1 2 3 10 Start System Manager if not automatically started Click the Delete tab Click the System No and Description arrow and select the TITAN system to delete Click the Challenger s arrow and select a Challenger to delete or select All to delet
10. 1 Goto Challenger gt Time Zones 2 In the Time Zones window Figure 7 on page 13 click New Chapter 2 13 Control system setup Figure 7 Time zones window IS Zones Chall 1 chen 1 ird No 0 24 Hour Time Zone ni xl Time Zones Time Zones Challenger Ho fi Timezone Ho f Timezone Hame Start Time End Time 1 12 00 00 am mm 12 00 00 am S S MIT WISTS F SST Hol gt 12 00 00 am mmm 12 00 00 am S S MIT WT TTF sS Hol 3 12 00 00 am mmm 12 00 00 am H S M T T WT TIFI SI Hol 4 12 00 00 am mm 12 00 00 am S S MT T WITS F sS TI Hol 3 Double click the Challenger no field to select the Challenger panel you want to work with 4 Enter a name for the time zone in the Time zone name field Edit the Start Time and End Time fields by clicking in each numerical field and over typing the entry or by using the up and down arrows to change the value The Time Zones window displays a 12 hour clock with AM and PM fields e A start time must be earlier than the end time e There are four lines subtime zones the first of which must be completed e The three additional subtime zones are used for time zones with multiple times or days e Use consecutive subtime zones where the start time and end time are on different days For example to create a time zone that continues past midnight you must define one subtime zone that ends at 11 59 PM and a following subtime zone that begins at 12 00 A
11. Challenger Number field to select the Challenger panel you want to work with 4 Enter a name for the floor group in the Description field 16 TITAN User Manual 5 From the list select a floor you want to add to the floor group 6 Right click and select Add time zone 7 From the Time zone list select the time zone that corresponds to when the floor group needs to access the floor then click OK 8 Repeat steps four and five for each additional floor you want to add to the floor group 9 Click Save Creating regions Regions are used by 4 Door Lift Controller DGPs in combination with antipassback and also allow Challengers to report where users can be found See Chapter 5 Reports on page 57 for more information on the Users by region report Regions are assigned to individual doors in the 4 Door Lift Controller DGP s doors menu To create regions do the following 1 Goto Challenger gt Intelligent Access Controller gt Regions 2 Inthe Regions window Figure 10 click New Figure 10 Regions window BRegion Chall 0 No 0 I Oo x Region ri S olaola 7 Region Challenger Ho Region Ho i Description 3 Double click the Challenger No field to select the Challenger panel you want to work with 4 Enter a name for the region in the Description field 5 Click Save Chapter 2 17 Control system setup Creating holidays You can create up to 24 different holidays for C
12. You can work with your installation company on occasions when you need to isolate your security system For example to stop a faulty sensor from reporting while the system is armed your installer can arrange to isolate the input associated with the sensor The input can be reactivated when the fault is corrected To isolate an input do the following 1 Go to Control gt Input to open the Inputs window Figure 42 on page 70 70 TITAN User Manual Figure 42 Inputs window iBix Command Status Filter rm J Challenger Add All Clear All E Isolate Reset Status Delsolate Reset Ack Close 2 Double click an input listed in the left hand side of the window to copy it to the right hand side 3 Click Isolate to send the command to the Challenger for the items in the right hand side of the window 4 Click Status to display the events or current status of each input Responding to alarms Your security dealer will work closely with you to define the types of warnings and alarms needed for your business This might be as simple as generating an exception report such as keeping track of all the Access Denied card readings on certain doors to sounding a local alarm and calling the police Your installer can set up a map a floor plan or picture of your facilities and mark it with icons so that you can see which devices are in alarm status You and your installer may also
13. card ID number or site offset number next user number For example e Ifyou want the next user number to be 101 and the second batch starts at card number 1 you need an offset of 100 1 100 101 In this case you would enter 100 in the Offset B field as shown in Figure 26 on page 40 e If you want the next user number to be 101 and the second batch starts at card number 1001 you need an offset of 900 1001 900 101 In this case you would enter 900 in the Offset B field The Challenger panel will calculate the user number from Card ID number or site offset value user number If the required offset is outside of the range 32 767 to 32 767 TITAN automatically adjusts the offset value when the record is saved For example e a within range value of 32 767 is saved as 32 767 e an outside range value of 32 768 is saved as 0 e an outside range value of 32 769 is saved as 32 767 e an outside range value of 32 770 is saved as 32 766 40 TITAN User Manual To use the a batch of cards with a different site code do the following 1 Go to Challenger gt System Options gt System Options gt System Options Part 3 tab If not already programmed type the old cards site code in Site Code A using leading zeros if necessary so that the number is six digits for example 000040 Type the new cards site code in Site Code B using leading zeros if necessary so that the number is six digits for ex
14. een eee hee ehh 80 Maintaining the TITAN database cece cece cece cece nnn 84 System MOMAG Sls cct nra ER rre pup ppt i a eerte len ea lp 85 Administering Challenger panels cece cece e cece e eee eee 109 Managing Challenger panel settings 00 0 cee cee cence eee eee eens 109 Addingia panels sese d dote beue am asin beaten UR UC I dau 111 Challenger panel programming 00 cece cece cece eee I 112 Upgrading a panel s MeMOry 0 cence e 112 Troubleshooting Support ccc cece cece eee eeee 117 Troubleshooting sssseleesleeeeeeee ehh nnn 118 Tools supplied with TITAN single user 0 0 0 ccc annann eeraa rrr 118 Tools supplied with TITAN multi user 0 0 0 0 ccc cee cece tect eee eens 118 TITAN Verify and Rebuild Utility 0 2 0 0 0 e eee e eee cece eee ete e eee ee 118 TITAN Database Pack Utility nnana nuanua e teen tenets 120 TITAN Repair Wizard 0 0 ccc I en 122 Contacting technical Support 2 ccc cece cence eee eene 124 125 vii viii TITAN User Manual Preface This is the GE Security TITAN User Manual for the following products e TS9002 TITAN single user e TS9011 TITAN multi user server TS9008 TITAN multi user client The screen images used and commands described in this manual are based primarily on TITAN single user 1 09 00 TITAN multi user 2 07 11 examples are us
15. for assigning photo ID card layouts For information on creating departments see Creating departments on page 24 For information on selecting an image for a photo ID card see Using a photo or captured image on page 51 Chapter 3 31 Users e Status Select the current status of the user record active void lost or expired Only users with a status of active will be granted access through readers If the user s start time is in the future the status will be automatically set to void when the record is saved e Phone Ext and Member fields Optional e User type Defines the type of user for enhanced security There are four user types e Normal Normal operation e Dual custody Requires two valid user codes cards to perform any alarm or access control functions e Guard The user s code card can only perform functions when performed in conjunction with a visitor s code card e Visitor Requires a code card from a Guard user type See above e PIN code A four to ten digit number assigned to users who need to operate arming stations keypads Challenger panels with expanded memory can have user defined PIN codes for the first 1 000 users Challenger panels with IUM can have user defined PIN codes for all users see Table 2 on page 113 for details Alternatively this field may be used to record a non Tecom magnetic swipe card enrolment number read by the appropriate non Tecom magnetic swipe reader e Card only When checked
16. if necessary This will pack the database and reduce the size of your databases and save disk space When finished click Close to close the utility 121 122 TITAN User Manual TITAN Repair Wizard This utility applies to TITAN multi user server only If your system crashes and your TITAN multi user database is corrupted you can use the TITAN Repair Wizard Figure 65 to rebuild your database Figure 65 TITAN Repair Wizard Titan Multi User Repair Wizard lzf xj File Help Verifying Database Performing Backup Performing Restore Rename Files Rebuilding Indices A CAUTION Improper use of this utility or terminating the process before it finishes either intentionally or accidentally via a power interruption may result in loss of data GE advises that you backup your database before using this procedure To rebuild your database do the following 1 Disconnect all clients from the TITAN multi user server 2 Close the TITAN client application running on the TITAN multi user server computer 3 Click typically Start gt Programs gt TITAN Security System gt Server Control Manager and select Shut Down Server 4 Click typically Start gt Programs gt TITAN Security System gt TITAN Repair Wizard Chapter 8 123 Troubleshooting Support Note If problems are found in the TITAN database the backup and restore process launches automatically and could take several hours to complete D
17. load the system with preprogrammed instructions to follow when certain alarms occur For example if a storeroom door is forced open your system could advise you to call the department manager and give you the manager s name and phone number See Managing alarm help action messages on page 72 for details Chapter 6 71 Operation Your system will prompt you with an alarm screen when an alarm is activated and needs a response If your system has site maps the appropriate map may appear when an alarm is triggered You can click the map navigation buttons to page through additional maps You must acknowledge any alarms that are triggered on your security system To acknowledge an alarm double click the alarm to bring up the Alarm Acknowledgement window with details of that alarm and any preprogrammed instructions such as manager names and phone numbers You can annotate details about the alarm and your response in the Alarm Acknowledgement window These notes will be saved in the history log After you acknowledge the alarm the Alarm Acknowledgement window and all associated instructions floor plans etc will disappear When you have finished adding notes and performing any preprogrammed instructions called out in the Alarm Acknowledgement window click OK to send your alarm acknowledgement to the history log and reset any inputs that are in alarm Note If your system has been programmed to remind you about alarms it will automatical
18. open a list of available door groups Select the required door group and click OK Access to each door in a group may be restricted by a time zone Floor grp tab This tab lists all the floors the user may access Each floor group may have a different time period time zone when access to the floor will be granted The user s floor group determines which floors the user has access to and at what times To select a floor group click Add edit to open a list of available floor groups Select the required floor group and click OK For a user to be given access to a floor you must assign both a floor group and a door group The floor group determines access to floors and the door group determines access to lifts Commts tab Use this field to keep a log of comments about the user optional Card issue tab This tab will only be of use when using card readers in combination with IUM modules installed or the use of smart card being programmed with a smart card programmer All details for the card can be edited Chapter 3 33 Users From left to right the columns show Challenger The Challenger number Status The current status of the card Active Disabled Void Reassigned or Lost Raw card data Shows a special number when an IUM is installed Holds seven numbers of which the highest gives the number of bits used The others hold the card information card number site or facility code Card number Ho
19. system s Challenger panels For TITAN single user the state of the system s port connections display at the bottom of the TITAN work area Figure 5 Figure 5 Connection indicators for TITAN single user 000000000000000 TECOM MASTER Tue 05 09 2006 Connection indicators display the state of the system s port connections direct modem card programmer and TCP IP Each LED like indicator corresponds with a TITAN port record counting from left to right The colour coded indications are as follows e Green TITAN is communicating with the panel or card programmer e Red TITAN has issued a command and the panel or card programmer has not yet responded rarely seen usually only if an error exists Prolonged display indicates a comms error e Yellow The panel has transmitted an event Prolonged display indicates a comms error e Blue The panel has acknowledged a TITAN message e Grey The corresponding port connection is unassigned Main menu There are several menus in the TITAN application many with submenus that display separate dialogue boxes with even more tabs A brief summary of the functions available within each menu is listed below File The File menu allows you to perform general system activities such as perform system maintenance upload from or download to Challenger panels print all reports configure user preferences log off and exit Alarm screen The Alarm screen menu open the A
20. the user will not be able to use a PIN code This allows the PIN code field to be used to program cards on formats not normally compatible with the Challenger panel when a special reader is used e Long access Allows extended door unlock times to provide disabled users a longer door opening time Note Long access is only available on 4 Door Lift Controller DGP readers e Trace Causes a trace message to be sent to the Challenger system when alarm and access functions are performed by the user Note Trace is only available on 4 Door Lift Controller DGP readers e Privileged If this box is checked the user s card or PIN will override any antipassback restrictions Note Privileged is only available on 4 Door Lift Controller DGP readers 32 TITAN User Manual Photo ID tab Use this tab to create and issue a security card for your employee See Creating and issuing cards on page 51 for more details Alarm grp tab The user s alarm group is used to assign alarm control and menu functions to the user To select an alarm group click Add edit to open a list of available alarm groups Select the required alarm group and click OK Door grp tab This tab lists all the doors the user may access Each door group may have a different time period time zone when access to the door will be granted The user s door group determines which doors the user has access to and at what times To select a door group click Add edit to
21. utr inita meia nee 51 security smart card CFediis oett iren ente 52 Challenger Challenger set up communication mode essen 110 IUM teach LOCQUION m M aS commands CORITOL eet eoe iE estre e Her 83 125 126 TITAN User Manual connection Uldicaloks io itii etie tende EE 7 LED Sa pea a EE a NY EOE E remote dial up control pn E 12 p 68 COMINGS arcs eres a SR e a evita 68 TAPUS m 70 Systetni Seb Mp eee eee eer e e ER eR EE RR UN 11 conventions in this document eene x creating pp 80 COTS eee ee ire S IRR RNAR CHR EARNED eee 51 Challenger panel essere 111 doof groups iteesieet tt terere baee ive eiie eei floor groups holidays ois Bil EEO 16 10241 rU 15 1 T2102 71 1 ERN AAA E DE EIC T 12 UTI AI 33 36 creating and issuing cards sss 51 credit use card sec rilya rasce 54 custom history restrict 65 database b ck p 101 TOSIOTO ise etie E A NEP I RR 103 date and Ime neue nodu cte iuo tec rt E 71 DB Backups ose ter tet rte eere repeti ego 101 DB Restores ooi ique cerent pi nope 103 defining alatis tetro enene etti koe ee cnet 80 ME PALMDALE E 24 30 iuum 24 designing a card layout eee 44 dialup connection
22. you ve built your expression click Validate to check it 50 TITAN User Manual 9 Click OK again to close the Expression Wizard The field now appears in the card layout Use the formatting toolbar to format the field then click the green check button to activate the changes 10 To add a place for user photos in the card layout click the Add db image button Click in the card layout where you want to place the photo then use the grid to align it 11 Click the Print preview button to preview the current card layout for the selected user number 12 Click Close and change the user number field to preview another user 13 When you are satisfied with the layout click Save When you issue cards you can specify different designs for different users and different privileges Chapter 4 51 Security cards Creating and issuing cards This section describes how to set up and print a layout on a user card See Writing smart cards or fobs on page 55 for details about programming smart cards Using a photo or captured image To create and issue security cards containing a user s photo select Users Users and then click the Photo ID tab in the User details window Figure 31 Figure 31 Photo ID tab fig User Details No 3 Jill Stevens moe The first step is to acquire a digital image of the user either in JPEG or BMP format and store it in a central location By default TITAN looks for user photographs in C Pr
23. 2000 Network Master Receiver Port The port used to communicate with the Challenger See Ports in TITAN online help for details Address The computer address enables TITAN to communicate with the Challenger This field is filled in automatically by TITAN and is always the same as the Challenger number The computer address must be programmed into the Challenger under Installer Option 9 Communication Options Mode Select one of the following e None The Challenger is ignored by TITAN and is not polled e Direct The Challenger is connected directly to the computer via a Computer Interface or serial connection e Multi ring TITAN will dial a remote Challenger according to the options set in the Challenger s communications options e Call Back The Challenger will dial TITAN using its programmed callback number when it detects a call back trigger e TCP IP Use for event driven TCP IP communication IUM installed Select to indicate that the panel has IUM intelligent user module used to increase the number of users alarm groups door groups and floor groups in your system See Table 2 VS Challenger memory application version 6 128 or later on page 113 for details SecureStream enabled Select to designate the Challenger as an IP panel able to receive data from TITAN via the SecureStream IP computer The TITAN system must also have SecureStream IP enabled see Figure 4 on page 6 Chapter 7 111 Administration The Options
24. ASTER Logged onto PC gt Record Count 6 Bae Sr xu Mow 10 Click Print to see a print preview for the report if Print Preview Reports is selected in User Preferences 11 If you are content with the preview make sure your printer is ready and click the Print button in the preview window or click the Save button to save the report 66 TITAN User Manual User history by department Generates a report of user history events over a defined time span and sorted by Department or for all departments e User number or for all users To access this report select History gt Reports gt User History by Department Figure 40 Figure 40 User history by department report window W History Select Dialog Chapter 6 Operation This chapter explains how to run some common tasks such as controlling the system responding to alarms and accessing TITAN alarm and event records via the History menu In this chapter Operating THAN enc 4c04 sh da vectes 68 RECBAPBCPING cca oe cese eee ae ewes 73 68 TITAN User Manual Operating TITAN This section explains how to perform common tasks in TITAN such as arming an area isolating an input responding to alarms and accessing alarm and event records Using the Control menu Most of the options in this menu allow you to send commands to your Challenger or groups of Challengers You can choose which items to send commands to pick
25. Adding a duplicate Challenger to an existing system The mport tab is shown in Figure 50 Figure 50 Import tab System Maintenance Utility igi x Backup Export Delete Purge Import Copy DB Backup DB Restore Job Queue Job Log r Details System No and Description Auto Start On 5 27 2009 x 12 20 29 PM m Challenger No ALL import File C Program Files Tecom Bin exp_270509 zip r Import As Description B New Challenger No E m New System No e Ready for next task To import a system or a Challenger do the following 1 2 3 4 Start System Manager if not automatically started Click the mport tab Chapter 7 Administration Select an Auto Start On date and time to schedule the job to start automatically Click Browse to select the file you need there may be more than one exported file in the list When the export file is chosen the original details for the exported system and Challengers display in the System No and Challenger No fields Type a system number in the New System No field If you are importing a complete system the system number cannot already exist in TITAN you cannot overwrite an existing system If you are importing a Challenger it can only be imported into an existing system 97 98 TITAN User Manual 6 Type a description for the new system This field will be unavailable if only a single Cha
26. As time passes the DB file increases in size and the system slows down as the excess records increase The limitations of your hardware will decide how many records are excessive Warning and deletion thresholds can be set for disk space free and number of history event records to warn operators to remove excess records In TITAN multi user go to File User Preferences and select the Automatic Event Deletion tab It is essential to safeguard valuable system data by planning a backup strategy for the TITAN database The system maintenance utility System Manager simplifies the task of managing and implementing a backup strategy System Manager also keeps TITAN multi user running at optimal speed by enabling security managers to safely purge excess records from TITAN databases before TITAN s database grows too large A routine maintenance strategy typically involves the following tasks 1 Regularly run System Manager or otherwise configure your computer so that System Manager starts automatically Backup events See Backup a system on page 87 Export system users and user journals See Export a system on page 90 Purge a selected range of records See Purge a system on page 93 Backup the database See Backup the TITAN database on page 101 On Wr We Ue ge Verify that the operations have been completed successfully See Check the job log on page 107 Chapter 7 Administration System Manager System Manager system mainten
27. Door Grp Floor Grp Commts Card Issue Credit Issue Card Security User Number CNN Last Name Master First Hame gEoM Es Dept Pos gt Status adve Phone Ext oOo Member Poo User Type Norma rz in Code Card Only nu 1 1 4346 Long Access Apply to all Challengers Trace r Privileged Use Start Date Time Start Date 29 08 2005 Start Time Use End Date Time End Date 29 08 2005 Let s look at the buttons and tabs in the user details window Chapter 3 27 Users Quick access buttons The User details window has quick access buttons on the top Figure 19 and right hand sides Figure 20 on page 28 for common tasks These quick access buttons are functional regardless of which window tab is displayed Figure 19 User details quick access buttons horizontal Search Download New Bulk Delete Previous Last users save record it Browse User Number Upload Print Save Cancel First Next Select browse order users record Search The search button at the far left brings up the User list window This is equivalent to double clicking the User number field on the Users tab Upload download user data The upload download buttons are equivalent to File gt Upload gt Users and File gt Download gt Users Print Prints the current user record information New Creates a new user record Save After making cha
28. E 60 Printallteportsz sse ot bore eet tet ager erre nore er a NU e bns 61 Users by regiol ooa eto eo dp eR LE en edd d duos 61 M DCi eH rr 62 EN eI ER 62 History meh socie ve e ER e EG Gidea daw tees Sree RA EE YR RR ET C HERES 63 CUStOM history reports obesse noci E REED RR ee t aee EA E es 63 User history by d partMEnt sasis nani riada k tEn EEEa DET ene 66 Chapter 6 Chapter 7 Chapter 8 Index Operatore ruan onata En RRE RSEEPM E AES EET 67 Operating TITAN icon ninii kis AG ERCESON ENEE EEE E AGE 68 sing the Controlitrienid 52525222 1 rre tree ERR eret US 68 Responding to GlarMS 2 ccc e ee 70 Remote digl Up CONNECHON sioc 22acidadecanannnotiausnesariuganmemsoade UE 71 Managing times and dates iusso umes aeeamnnsss SE PUN Re EE QU EE de 71 Recording manual events 6 cece eee cece e teen en 72 Managing alarm help action messages 6 c cece cence nee eee 72 Record keeping 5 2 reet re Re re Teed eed edad ance cadeseawads 73 administrat log aeiia arena e a EERNO a qd ME 75 Administering your TITAN system 0 cece cece eee ene nnn 76 Connecting to Challenger panels 0 0 c ccc eenaa arrere arrere 76 Viewing and managing command queues 0 2 0 cece cece ete eee eens 77 Managing operator records 2 6 cece eee cect ete eee een etree eens 78 Defining dlake rote dedi rw P o nega dE RR teres e eRe 80 Managing system MOpS 6c cece ccc
29. M on the next day 6 Populate the check boxes for the days of the week on which you want the subtime zone to be valid 7 Populate the Hol check box if you want the subtime zone to be valid on defined holidays see Creating holidays on page 17 Leave the Hol check boxes blank if you do not want the subtime zone to be valid on a holiday 14 TITAN User Manual 8 Click Save Creating door groups Door groups are used to specify when access to specific doors or lifts will be granted After creating door groups you can assign them to users For more information on assigning door groups to users see Chapter 3 Users on page 23 Challenger V8 panels using firmware version 8 128 or later and fitted with TS0882 TS0883 or TS0884 memory modules can have 255 door groups To create a door group do the following 1 Goto Users Door groups 2 Inthe Door groups window Figure 8 click New Figure 8 Door groups window Challenger Number fi Door Group Number j Description E High St Office all doors 24 7 dati Vic Melb Reception 24 Hour Time Zone 1 1 1 18 Vic Melb Hallway Entry T 24 Hour Time Zone 1 1 18 Vic Melb Office 1 Door 0 24 Hour Time Zone 1 1 20 Vic Melb Office 2 Door 0 24 Hour Time Zone 1 1 21 Vic Melb Lift Car 1 0 24 Hour Time Zone 1 1 1 Vic Melb Master Keypad 0 24 Hour Time Zone 1 1 2 ViciMelb Front Door Keypad 0 24 Hour Time Zone 3 Double click the Challenger Number field to select the Chal
30. Prior to adding a map you need a suitable bmp file to serve as the background image over which you ll place icons Store the bmp file in a location you can later navigate to for example in C Program Files Tecom Bin Images To add a map do the following l 2 Note Select Admin Add edit map to open the User maps editing window Click New to create a new map file The Open dialog displays with which you select the required bmp file Click Open to add the file to the User maps editing window The Description field is automatically populated from the file name However you can overtype the default description if required Click Save to save the record If you edit the bmp file in an external editor the changes will be displayed in TITAN the next time you view the map file 82 TITAN User Manual Figure 45 User maps editing window Ipi xi Description Mitcham File Mame ueecawm2mwe cl ma aj 4 gt p D Bal ie 3 Defaut a Lunchroom menities Elevator Desk 1 Desk 2 Desk 3 Desk 4 X 608 Y 1 7 5 Use the buttons on the right of the User maps editing window to add icons to the map If the icon is associated with the device Challenger displays a dialogue for you to select the device New icons are initially placed at the top left corner of the background image drag the icon to the required location Chapter 7 83 Administration Displaying maps The User maps window ca
31. Secu rity TITAN hear B dE Software Jc P N 1064080 REV B e 27MAYO9 Copyright Disclaimer Trademarks and patents Software license agreement Copyright O 2009 GE Security Inc All rights reserved This document may not be copied or otherwise reproduced in whole or in part except as specifically permitted under US and international copyright law without the prior written consent from GE Document number 1064080 Revision B THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE GE ASSUMES NO RESPONSIBILITY FOR INACCURACIES OR OMISSIONS AND SPECIFICALLY DISCLAIMS ANY LIABILITIES LOSSES OR RISKS PERSONAL OR OTHERWISE INCURRED AS A CONSEQUENCE DIRECTLY OR INDIRECTLY OF THE USE OR APPLICATION OF ANY OF THE CONTENTS OF THIS DOCUMENT FOR THE LATEST DOCU ENTATION CONTACT YOUR LOCAL SUPPLIER OR VISIT US ONLINE AT WWW GESECURITY COM his publication may contain examples of screen captures and reports used in daily operations Exam es may include fictitious names of individuals and companies Any similarity to names and addresses of actual businesses or persons is entirely coincidental 4 o GE and the GE monogram are registered trademarks of General Electric Challenger product and logo are trademarks of GE Security Other trade names used in this document may be trademarks or registered trademarks of the manufac turers or vendors of the respective products 1 Grant of License GE S
32. TAN User Manual Muster Generates a report based on a region showing users inside or outside a given region To access this report select Reports Muster Event tree The Event tree report displays a list of all event flags programmed into the Challenger panels and where they are used To access this report select Reports Event tree Chapter 5 63 Reports History menu Custom history reports You can view or print a custom history report from either e Data contained in the live event log e Saved data To create a custom history report do the following 1 Goto History gt Reports gt Custom The Custom History Restrict window displays Figure 39 Figure 37 Custom History Restrict window initial state 7g Custom History Restrict 5 x Event Log History re System Alarm Date Alarm Details Record Count 0 gt j B Print Besuiat B Close Zi 2 Ifyou want a report based on data contained in the live event log click Restrict to open the history query window Figure 38 on page 64 User Manual Alternatively if you want a report based on previously saved data click Open to select the history file The path and filename of the open file displays below the record count display Click Restrict to open the history query window Figure 38 History query window Li max dd mmyyyy hh mm ss ddimmyyyy hh mm ss a To 2008 2006 Today Type EventDescription
33. This chapter provides an overview of TITAN reports including user admin Challenger users in regions and the event tree reports and provides instructions for using the Print all reports feature In this chapter Repris INGE ose eee ee xm he Rees 58 EEFJ TREN use ex ep Gea bee hae ERES 63 58 TITAN User Manual Reports menu There are over 40 different reports you can generate through TITAN Each one provides you with a hard copy record of your system s settings and events You can also save reports in electronic format by clicking Print and then clicking the Save Report button in the print preview window The report generator is preformatted so you don t have to worry about creating a report template All you need to do is select the data you want to print The headers will list the date and time of the printing User reports User reports display Challenger panel user information and are accessed by selecting Reports gt Users The following user reports can be run Users Displays details including photos for a range of users or all users Check Sort Alphabetically to display users sorted by name or click Sort by Department to sort by all or by a selected department Select New Page to start each department s users on a new page see Figure 34 on page 59 User summary Displays summary data for a range of users or all users of a specified Challenger see Figure 35 on page 59 The selection options are similar to the U
34. Users menu e System poll rate programmed in File gt Open System Timeout settings programmed in File gt Open System Ports programmed in Admin gt Ports Maps programmed in Admin gt Add Edit Maps The Copy tab is shown in Figure 51 on page 100 100 TITAN User Manual Figure 51 Copy tab System Maintenance Utility ni xl Backup Export Delete Purge Import Copy pe Backup DB Restore Job Queue Job Log Details System No and Description Jae ecu NC el a Challenger s ALL v Auto Start On 5 27 2009 12 20 29 PM Copy As Description New System No New Challenger No Ready for next task v Execute close Help To copy a system or a Challenger do the following l CU OR E a Start System Manager if not automatically started Click the Copy tab Click the System No and Description arrow and select the TITAN system to copy Click the Challenger s arrow and select a Challenger to copy or select All Select an Auto Start On date and time to schedule the job to start automatically If copying a complete system type a system number in the New System No field The system number cannot currently exist in TITAN you cannot overwrite an existing system Type a description for the new system If copying a Challenger only type a system number that already exists Chapter 7 101 Administration 9 If ap
35. ample 000090 Type the offset value to use for site B the Offset B field for example 100 See Figure 26 on page 40 Save the record Figure 26 Site codes and offsets Bisvstem Options Chall 1 Challenger 1 default i nl xj System Options 4 Qi a 4 gt I System Options Part 1 System Options Part 2 System Options Part 3 Site Code A foooosa Offset A b Site Code B fooooso Offsetg 100 Chapter 3 41 Users Clearing an antipassback violation Antipassback controls the operation of a reader if a card or PIN is used to attempt to enter a region that the user is currently assigned to Entering a region twice in succession may be prevented if hard antipassback is programmed for the door For example if a user leaves a building without using their card at the reader when they return they may be denied access because the system still has the user assigned to the region inside the building In such a case it will be necessary to reset the user s region code The user may do so themselves by using the card at a different reader that resets their region code for example the user could enter the premises via a different external door that is not programmed for antipassback Alternatively the operator can click Reset anti passback in the User Details window Figure 20 on page 28 and then download the user record to the Challenger panel and therefore to the 4 Door Lift Controller DGP connected to t
36. ance utility has eight user programmable functions and two job reports as follows Backup Events Used by the security manager to backup some or all of TITAN events and or user journals for a selected system This is typically used for housekeeping or before purging or deleting It can be used later to view events Export Used by the security manager to take a snapshot of a TITAN security system or a particular Challenger A system export does not include events and a Challenger export does not include events or users This is typically used for housekeeping or before purging or deleting It can be used later to restore a system and its user journals Delete Used by the security manager with TITAN system maintenance rights to permanently delete an entire TITAN system or a particular Challenger from a system This is typically used when a TITAN system or Challenger is no longer required The Reduce Size option is used to actually delete the events marked for deletion Purge Used by the security manager with TITAN system maintenance rights to mark TITAN events or user journals for deletion or for overwriting by new events This is typically used to keep the database from growing excessively large over time The Reduce Size option is used to compact the database after deleting records Import Used by the security manager or installation technician to restore an exported system or a Challenger on a system Copy Used by the security manag
37. and queues Command queue Select Admin Command queue to display the Command queue window The command queue lists all commands waiting to be sent to all Challenger panels in a system A blue progress bar at the bottom of the screen indicates that commands are waiting in the queue Commands will be sent to the Challenger panels the next time the system is active and connected The command queue is saved as part of the system if you switch to a different system or if you log off the original system s command queue will be displayed next time the system is opened Use the command queue toolbar buttons to e Delete a selected command e Clear all commands from the queue Timed command queue Select Admin Timed command queue to display the command queue times window The timed command queue works in the same way as the command queue but this one lists commands that are awaiting scheduled activation For example if two employees are to start next Tuesday 26th of October and their user settings and cards have already been created the commands to activate these cards will remain in the timed command queue until Tuesday 26th of October when they are moved into the command queue for downloading to the Challenger panel TITAN User Manual Managing operator records Operators are typically set up by your installer or security dealer The information in this section is provided in case you need to for example add a new operator
38. arp db 18432 C Program FilesTecom db 4 amp Alliance 8300 SOL r Eh Alliance 8300 History SQL O almpm db 4096 C Program Files T ecom db E Eh Alliance 8300 Archive SAI O aimsys db 4036 C Program Files T ecom db A Eh Forcefield Client CSV O almtype db 4096 C Program Files T ecom db A O stumenu DB 86016 C Program Files T ecom db O alumenut db 14336 C Program Files Tecom db A O aluser DB 4096 C Program Files T ecom db A LI antipb db 4095 C Program Files T ecom db A O area db 10240 C Program FilesNTecom db A Datealk db 4096 C Program Files T ecom db O autacc db 4096 C Program Files Tecom db A O basewrd db 26624 C Program Files T ecom db A LI battst db 4095 C Program Files T ecom db A Dlecardimdata DB 2048 C Program Files T ecom db A O cardtype db 4096 C Program Files T ecom db E M chall dh ANIR z Pranram Filesi Tennmidh A Start Stop Close Progress Chapter 8 Troubleshooting Support To compact the TITAN database do the following Click typically Start gt Programs gt TITAN Security System gt TITAN Database 1 Pack Utility 0 Files Selected On the left hand side of the window double click Databases to expand it Select areslite Iku to populate the right hand side of the window All the tables are deselected by default Right click a table name and choose Select All to check all the check boxes Click Start TITAN will cycle through these db files and compact them
39. arterly The purge runs at the specified auto start date and time and repeats on the first day of every third month from the auto start date e Half Yearly The purge runs at the specified auto start date and time and repeats on the first day of every sixth month from the auto start date e Yearly The purge runs at the specified auto start date and time and repeats on the first day of every twelfth month from the auto start date Accept or change the location of the zip file The file will be named with today s date e g exp 140906 export of 14 September 2006 File names must not contain only numbers and must not contain special characters Click Execute You ll be prompted for your TITAN user ID and password Type your TITAN user ID and password and then click Execute The Job Queue tab displays 96 TITAN User Manual 14 Check the job status indicator shown in Figure 46 on page 88 at the scheduled time The job status indicator will flash green to indicate that the purge is in progress Alternatively check the job queue 15 After the purge the job status indicator displays yellow to indicate that processes are idle Check the job log see Check the job log on page 107 to verify that the purge was successful Import a system Import restores a system or Challenger from previously exported files It can be used for e Recovering an accidentally deleted system and its user journals e Quickly creating a new system e
40. click OK to display the record in the User details window Make the desired changes and click the save icon to save the information Figure 22 User list Bi x fi v Filter By System Filter by User No Find 4 gt Chisma David Chisma Adam Master TECOM 3 New X Cancel To delete a user record locate the user record you want to delete as explained above and click the Delete button at the top of the User details window Chapter 3 35 Users Creating user defined titles User defined titles allow extra fields to be added to a user record such as a second telephone number license plate number or employee number To create titles for user defined fields click Admin User defined titles In the User defined titles dialogue box enter the user defined titles in the blank fields and click Apply Figure 23 on page 35 Figure 23 User defined titles Euser Defined Titles lol xl User Defined Titles sent O a Mob 13 14 E 15 16 17 E 18 i 19 20 A Apply x cancel Close After the user defined titles have been applied they can be accessed in the User details window by clicking the User defined fields button See Quick access buttons on page 27 Enter the information for each user defined title then click the Save button Figure 24 on page 36 The User defined fields button is also used to view user information that has previously been saved i
41. ct Challenger from the main menu and then select the required menu option for example Timers In this manner authorised operators can navigate to detailed programming screens for every item see Figure 62 Figure 62 Full programming view of timers iB x Timers 1 Timers Challenger Ho H Auto Arm Time Min NEN User Category 2 Time Min po User Category 3 Time Min NN User Category 4 Time Min NN User Category 5 Time Min NEN User Category 6 Time Min NN User Category 7 Time Min NN User Category 8 Time Min p Access Test Time Min is Secure Test Time Min 5 Warning Time Min NN Delay Holdup Sec o Suspicion Time Sec 5 Service Time Min fo Local Alarm Reminder Min NN Individual Test Time Min NN Door Open Time Sec amm Tester Event Time Sec 5 Siren Time Min Main Fail Time min fo Upgrading a panel s memory Challenger panels and their memory configurations are typically set up by your installer or security dealer The information in this section is provided as a reference to help you understand the differences between panels and how they handle user information A CAUTION X Incorrect use of the settings described in this section could cause loss of user data resulting in users being unable to access or to exit a facility by means of their cards or PIN codes GE recommends that changes to system memory be performed only by trained installers or security dealer
42. ctions such as arming stations and doors Note Any changes made to alarm groups will affect both the functions performed by users in that alarm group and the functions available at remote arming stations or door readers Go to Challenger Alarm groups to open the Alarm group window Figure 12 Figure 12 Alarm group window fig Alarm Group Chall 1 Challenger 1 default No 2 Master RAS or Do m ni xi Alarm Group mi4 DEO Alarm Group Options Menu Challenger No fi Alarm Group Number P Alarm Group Name fi 001 Master RAS or Door Areas v 1 w2 i3 M4 M5 M M7 M8 VO M10 Mit M12 M13 M14 M15 M16 Time Zone Alternate Alarm Group fi Create for all Challengers in System Double click the Challenger No field to select the Challenger panel you want to work with Chapter 2 Control system setup There are three tabs in the Alarm group window Alarm group This tab contains the general alarm group information including the Challenger panel number the alarm group number name and description the areas and time zone assigned to the group and the alternate alarm group number Figure 12 on page 18 Options This tab displays the panel options assigned to the alarm group Figure 13 Figure 13 Alarm group options Alarm Group User Alarm Group Prevent Forced Disarming v Alarm System Control V Modem Access IV Prompt with list of Areas IV User Cate
43. d select the format that suits the card If you don t know the card format select User Defined Click Save Go to Users Users and navigate to the user record to be assigned the card Click the Card Issue tab and select the Challenger that controls the RAS or door that you specified as the IUM teach device Press the CTRL key and select any additional Challengers that will need to use the card Click the IUM Teach Mode button see Figure 20 on page 28 Badge the card at the IUM teach device The raw card data displays in the Raw Card Data field in the User Details window Card Issue tab Click Save Chapter 3 39 Users Adding a set of cards with a different site code The Challenger panel will accept smart cards that use two different site codes The initial site code is called A and the second site code is called B The second batch of cards will likely use a range of card ID numbers that aren t consecutive with the first batch or that overlap A site offset is used to adjust the card ID numbers in order to make the user numbers consecutive and to avoid overlaps Site offset numbers may range from 32 767 to 432 767 The site code values supplied with the cards and site offsets are programmed in the Challenger s system options In order to know what offset number to use you need to know what the next user number should be and what card ID number the site B cards begins with Expressed as a formula the calculation is First
44. e Before deleting or purging a system Note To restore an exported system and its user journals later or add a Challenger to a system use the import function see Import a system on page 96 The Export tab is shown in Figure 47 Figure 47 Export tab System Maintenance Utility To export a system do the following 1 Start System Manager if not automatically started 2 Click the Export tab Chapter 7 Administration 3 Click the System No and Description arrow and select the TITAN system to export 4 OPTIONAL Click the Challenger s arrow and select a Challenger number to export or select All to export the entire system in each case without users 5 Select an Auto Start On date and time You can use this setting along with a selected Run frequency to schedule the job to start automatically 6 Acceptor change the location and name of the zip file The default file name is based on the current date e g exp_140906 zip if created on 14 September 2006 If you want to use a non default file name it must contain at least one letter and may not contain special characters except underscore For example exp_14 09 06 zip cannot be used because it contains hyphens 7 OPTIONAL Select a compression level with the Compression Options slider The faster the compression the bigger the file and vice versa 8 OPTIONAL Select or enter a volume size to break the zip file into bloc
45. e 16 Departments dialogue box fig Departments No 0 E inl o X Departments rei BEB OQ ik gt p Departments Department No fi Description Marketing a Comments Card File Portrait Example QR Click New to add a department Enter the department name in the Description field and include any notes about the department under the Comments field To link the department to a specific card layout click Set Select the card layout file from the Card format selector dialogue box Figure 17 on page 25 Chapter 3 Users Figure 17 Card format selector Card Format Selector 2 x Look in e CardFormat J ck E3 Fe My Recent Documents Desktop Landscape Example QR Portrait Example QR My Documents a My Network Places See Designing a card layout on page 44 for details about creating card formats 25 26 TITAN User Manual Managing user records One of the primary functions of TITAN is to manage user records To do so bring up the User Details window Figure 18 by selecting Users gt Users Note The terms operator and user are not interchangeable for this application Operator refers to system level operation of the TITAN software user refers to anyone issued a badge or allowed access in or out of the facility Figure 18 User details window fig User Details No 50 TECOM Master User Details mi a Fi Fhoto ID Alarm Gp
46. e 55 Backup file not found message CI x P Unable to perform Auto Restore because the last backup file s cannot be located Do you want to initialise the database wo Select Yes to run auto restore without a backup file and to initialize the database Note Ifyou initialize the database the TITAN database will be restored to its default state and all changes to Challenger programming will be lost After initializing the TITAN database you may need to connect to each Challenger panel and use the Upload all from Challenger s command to retrieve each panel s data When finished restoring or initializing the database System Manager displays a completion message and asks if you want to restart TITAN Refer to Figure 56 on page 106 106 TITAN User Manual Figure 56 Auto restore complete message Auto Restore of C Program Files fullBck_011208 zip completed successfully Do you want to restart TITAN Check the job queue The job queue lists any jobs waiting or in progress The job queue tab is shown in Figure 57 on page 106 Figure 57 Job Queue tab System Maintenance Utility loj xi Backup Export Delete Purge Import Copy DB Backup DB Restore Job Queue Job Log 27 05 2009 3 20 29 PM Export system no 1 Waiting Once B Ready for next task f Execute fi close Help Chapter 7 107 Administration To view the job queue do the following 1 Start System Ma
47. e e eee n eee nnn 24 Managing user records cece cece cece e tect eee NRE ENEE 26 Quick access bUttONS 0 cece ere 27 User detail tabs ccrto nenna E E E PED EEEE ATDAN 30 Managing User records essetis premere atinin PURI pure a aiai ned 33 Creating user defined titles iiis eee 35 Managing user records in bulk liess 36 Advanced user procedureS cece cece cece eee eee enhn 38 Collecting raw card data in IUM teach Mode 6 0 cece cece cece eens 38 Adding a set of cards with a different site code 0 eee c eee eee eee 39 Clearing an antipassback violation 0 06 c cece cence cence eens 41 Updatirigirdw eard datasets ceres orto n UCCEU Niente e diet d dy qs 41 Secur CA ASis rienda O o Red depqdueqUP PINE 43 Designing a card layout ccc cece cece cece nnn 44 Creating and issuing cardsS 0 cece ccc cece eee EEn EE nnn 51 Using a photo or captured image n s s cence cece eee 51 Using Smart cards for creditb ies pee ert erem e E eed 52 Card security location access rights sisse 54 Writing smart cards or fobs 2 cece ccc eee teen ene nnn 55 REPONS PR 57 Reports menu i sies enter th rr ERI RECS RP EE ADERAT S 58 User reports so sac e oO eR E E eeu DN etae emere qd PR ATA Uds 58 Admin INE DONS os bed ae easing beta e e de eu I adn E E 60 Challenger reports e i22 creian a RI eR auda re er REL IET D
48. e the entire system Select an Auto Start On date and time to schedule the job to start automatically Select the Reduce Size checkbox to permanently remove the deleted records from the database Using this option will increase the time required to perform this task but should shrink the database size In the case of TITAN multi user select Force Shut Down of Clients to ensure that TITAN clients are shut down The Force Shut Down of Clients option is not shown in Figure 48 on page 92 Click Execute You ll be prompted for your TITAN user ID and password Type your TITAN user ID and password and then click Execute The Job Queue tab displays Check the job status indicator shown in Figure 46 on page 88 at the scheduled time The job status indicator will flash green to indicate that the deletion is in progress Alternatively check the job queue Purge a system Use Purge for normal housekeeping and maintenance The Purge tab is shown in Figure 49 on page 94 GE recommends that you purge unneeded records from your system frequently in order to control the size of the database and use the Reduce Size option to reduce the database file size The frequency that you purge your system determines the range of records that you need to purge and therefore the length of time required The greater the frequency the smaller the range of records needs to be Note Backup and export all records before deleting or purging them to avoid lo
49. ecurity Pty Ltd grants you the right to use one copy of the enclosed soft ware program Titan for your own use and only on a single computer unless a network license has been purchased 2 Term This agreement is effective from the date you open the envelope containing this software or from the date you use this software whichever is the earlier and shall remain in force until termi nated You may terminate this agreement by destroying the program together with all copies in any form This agreement terminates automatically if you fail to comply with any terms of this agree ment and you agree that in the event of termination you will destroy the program together with all Copies in any form 3 Copyright This software is copyrighted and contains valuable trade secrets GE Security Pty Ltd and its suppliers retain ownership of the enclosed software and GE Security Pty Ltd only licenses you to use it on the terms of this agreement The software owned by GE Security Pty Ltd or its suppliers is protected by copyright You are not permitted to copy or modify in whole or in part including the removal of copyright and proprietary notices the software except that you may a make one copy of the Software solely for backup or archival purposes or b transfer the Software to a single hard disk provided you keep the original solely for backup or archival purposes c do so as provided by and through the normal use of this software Yo
50. ed only where needed to illustrate a particular item in TITAN multi user This manual will be revised to describe other software versions only as GE deems necessary This document includes an overview of the product as well as detailed instructions explaining e how to manage user records e how to create and issue ID cards e how to generate reports and e how to acknowledge and respond to alarms There is also information describing how to operate and maintain your Challenger system To use this document effectively you should meet the following minimum qualifications abasic knowledge of management software and abasic knowledge of security systems and components Read these instructions and all ancillary documentation entirely before installing or operating this product Refer to Chapter 8 Troubleshooting Support on page 117 for instructions on obtaining support This manual as with the TITAN online help may describe features that do not affect you as an operator because of the menu permissions allocated to your operator record Note A qualified service person complying with all applicable codes should perform whatever hardware installation is required TITAN User Manual Conventions used in this document The following conventions are used in this document Bold Menu items and buttons Italic Emphasis of an instruction or point special terms File names path names windows panes tabs fields variables
51. egistration number etc to an employee s record For information on adding titles to user defined fields see Creating user defined titles on page 35 IUM teach mode Quick method of collecting a card s raw card data see Collecting raw card data in IUM teach mode on page 38 Help Launches the TITAN online help for the Users window Reset anti passback Click to reset the user s region record when you need to clear an antipassback violation see Clearing an antipassback violation on page 41 After resetting the user record must be downloaded to the 4 Door Lift Controller DGP User detail tabs This section describes the tabs on the User details window Users tab This tab lets you select from your list of existing users to make edits to their records or create new user records Double click the user number field to bring up the user list Figure 22 on page 34 Select the user you want to edit from the list or click New to create a new user record The following fields are located in the Users tab e User number Identifies the user within the Challenger panel as a number Used by the system to link a PIN or card to the functions it will perform and the doors it can enter e User name Last name and first name of the user with each field containing up to 20 characters only 16 characters in total can be downloaded to a Challenger panel Dept Pos Users can be assigned to departments to indicate the area where they work and
52. ended alarm group door group floor group and hard time zone capacities Alarm groups The quantity of alarm groups is increased from a total of 138 to a total of 255 Door groups The quantity of door groups is increased from a total of 128 to a total of 235 114 TITAN User Manual Floor groups The quantity of floor groups is increased from a total of 64 to a total of 128 Hard time zones The quantity of time zones is increased from a total of 24 to a total of 46 time zone numbers 1 to 24 and 42 to 63 Upgrading to IUM When configuring a Challenger panel to use IUM the existing records for users door groups and floor groups are erased from the panel s memory You must back up these records if required and re program them into the control panel after installing memory As of panel firmware version 8 128 Challenger panels that are not fitted with TS0883 or TS0884 hardware IUM modules can be programmed to use software IUM Software IUM Use the following steps to upgrade a non IUM Challenger system to 10 use software IUM Ensure the control panel uses firmware version 8 128 or later Obtain firmware if needed Go to File gt Upload all from Challenger panels gt Users to obtain the current user records from the panel Power down the Challenger system Install firmware version 8 128 or later unless already installed Reset the Challenger panel refer to Clearing the memory in the Challenger V8 amp
53. er programming to the specified users e Apply the changes to all of the users or a range of user numbers in the current set The current set may be the results of an advanced user search for example all users belonging to a specific department e Create new user records based on the saved values you will need to specify a range of user numbers Click Apply to perform the selected bulk function New user records will not overwrite existing user records For example if you attempt to create users 1 through 10 and users 1 2 and 3 already exist new records will be created for only users 4 through 10 38 TITAN User Manual Advanced user procedures The following sections describe how to perform some of the more advanced operator tasks involving user records Collecting raw card data in IUM teach mode The IUM teach device allows you to collect raw card data from cards with a known or unknown format simply by badging the card at a RAS or door you choose This method is much faster than copying the raw card data from the event history file and pasting it into the the Raw Card Data field in the User Details window Card Issue tab To collect raw card data in IUM teach mode do the following l 2 Go to Admin gt Challenger gt Options tab for an IUM Challenger In the IUM Teach Device field type the number of the RAS or door you want to use to extract the raw card data from the card Click the IUM format arrow an
54. er to copy an entire TITAN system or a particular Challenger into an existing system This is typically used to quickly create a new system in TITAN DB Backup Used by the security manager to perform or schedule a hot backup of the TITAN single user database DB Restore Used by the security manager to perform a cold restore of a backed up TITAN single user database Job Queue report Used by the security manager or installation technician to check pending jobs 85 86 TITAN User Manual Job Log Used by the security manager or installation technician to check whether jobs have been successful Choosing a maintenance strategy As a basic safety precaution and as good housekeeping regularly back up TITAN system data and events for example to CD or to your network GE recommends that you use one of the following maintenance regimes Robust maintenance regime GE recommends the robust maintenance regime especially for sites with large numbers of users and daily events Perform maintenance daily or weekly using minimal purge settings Conservative maintenance regime Perform maintenance weekly monthly or when warnings for event history record or disk space free thresholds appear using medium purge settings Minimal maintenance regime GE does not recommend the minimal maintenance regime Perform maintenance weekly or monthly or when system is automatically deleting events or the disk is full using extensive purge se
55. erify and Rebuild Utility Details Table Names Number of Records V acctype DB Number of Fields M alarm DB Record Size bytes M alarmac db Table of M alarmcd db v alarmdef db v alrmarp db alrmpm db v alimsys db vV alrmtype db v alumenu DB v alumenul db v aluser DB 1 Chose V onto d GE Security vl area db Verifying SS WEITE Rebuilding ooo OO s fee Header Index ader Data Integrity Data To rebuild your database do the following 1 2 Backup your database Click typically Start gt Programs gt TITAN Security System gt TITAN Verify amp Rebuild All the tables are selected by default If you don t want to rebuild all the tables right click a table name and select De Select All to clear all the check boxes Then click the check boxes for the tables you want to rebuild Click Start TITAN will then scan each database and verify that it is not corrupted If it finds the database is corrupted it will rebuild it and will attempt to fix any problems with the database When the TITAN Verify and Rebuild Utility is finished it will display the message No unrepairable error s were Detected 120 TITAN User Manual 6 Look under C Program Files Tecom db for corrupted files Corrupted files with be marked with an underscore character for example alarm mb will become alarm mb Delete all f
56. from a variety of everyday security commands and you can even check the status of each item to make sure they have been updated A TITAN operator may have permissions to control the system including for example arming an area isolating an input or opening a door operators without control permission will not have access to the Control menu The Control menu has many options We ll describe only a couple here to show you how it works Control options can also be accessed via map icons see Managing system maps on page 80 Arming an area You can control which areas in your system are armed and disarmed To control an area do the following 1 Go to Control gt Area to open the Area window Figure 41 on page 69 Chapter 6 69 Operation Figure 41 Area window lani Command Status Results Filter T Challenger Add All Clear All 0001 0001 03 Area Three Area One Area Two Area Three Area Four Area Five Area Six Area Seven Area Eight Area Nine Area Ten gi Arm Disarm Status Close 2 Double click an area listed in the left hand side of the window to copy it to the right hand side 3 Click Arm to send the command to the Challenger for the items in the right hand side of the window 4 Click Status to display the events or current status of each area Isolating an input
57. functionality Your installer may help you set up Challenger smart card readers to work with credits programmed into your users smart cards Users can use these cards to purchase items or services such as copies on an office copier vending machine items prepaid meal tickets parking meter time and after hours time extensions for extra HVAC and lighting Challenger administers these services through the users smart card credit accounts To change a user s smart card credits select the user in the User details window and click the Credit issue tab Figure 32 Chapter 4 Security cards Figure 32 Credit issue tab Euser Details No 3 Jill Stevens Ef xl User Details i Browse User Number Users Photo ID Alarm Grp Commts Card Issue Credit Issue Card Security Name dil Stevens User Number 3 Q Card Data Sitecode 0 Card No 3 Credits Write Credits Credit Account 1 500 Credit Account 2 Credit Account 3 Credit Account 4 E e eme Type the required number of credits into the appropriate credit accounts fields up to 65 534 in total You can change the four credit account names from the defaults Credit account 1 through Credit account 4 to something more representative of your site such as Photocopier and Drinks Machine Go to Admin Card programmer Define credit units to change the credit account names When you are su
58. g technical support sss 124 118 TITAN User Manual Troubleshooting This section provides details about known problems and repair utilities supplied with TITAN and offers technical support contacts in case you need assistance See Contacting technical support on page 124 Problem Windows creates temporary files on desktop when running TITAN from a desktop shortcut Solution Right click TITAN s desktop shortcut and select Properties Define a Start in location as for example C Program FilesNTecomNTemp Tools supplied with TITAN single user The following tools and utilities are provided via the TITAN program group e See System Manager on page 85 e See TITAN Verify and Rebuild Utility on page 118 See TITAN Database Pack Utility on page 120 TITAN single user automatically attempts to restore the database if it detects a problem See Restore the TITAN database on page 103 Tools supplied with TITAN multi user The following tools and utilities are provided via the TITAN program group e See System Manager on page 85 e See TITAN Repair Wizard on page 122 TITAN Verify and Rebuild Utility This utility applies to TITAN single user only If your system crashes and your TITAN single user database is corrupted you can use the TITAN Verify and Rebuild Utility Figure 63 to rebuild your database Chapter 8 119 Troubleshooting Support Figure 63 TITAN Verify amp Rebuild window EZ TITAN V
59. gory 1 iv Keyboard Duress V User Category 2 IV Reset System Alarms v User Category 3 Disable Auto Deisolate v User Category 4 Arm Reset only v User Category 5 Disarm only v User Category 6 Alarm Reset Only v User Category 7 Auto Isolate IV User Category 8 Force Arming J No Arming if Category Not timing Menu The Menu tab displays the keypad menu options assigned to the alarm group see Figure 14 on page 20 Menu options are assigned in accordance with the authorisation level of the alarm group only installers should be assigned option 19 Installer Menu 19 20 TITAN User Manual Figure 14 Alarm group menu options Alarm group programming Alarm Group Alarm Group Options IV 1 Panel Status IV 2 Input Unsealed v 3 Input in Alarm IV 4 inputs Isolated IV 5 History IV 6 Test Reports iv 7 Dial For Service v 8 Film Counters v 9 Input Text v 10 Isolate v 11 De Isolate 12 Test Input 13 Start Auto Test 14 Program Users 15 Time Date o Alarm Group Chall 1 Challenger 1 default No 2 Master RAS oF 16 Delsolate RAS DGP 17 En Disable Service 18 Reset Camara 19 Installer Menu 20 Door Lift Group 21 Holidays 22 Open Door 23 Unlock Lock Dis Enable 24 Print History Alarm groups 1 to 10 are hard coded into the Challenger system and contain master control and default settings They cannot be changed but can be viewed in the Alarm gro
60. hallenger panels Holidays can be used in conjunction with time zones to control access or alarm functions For example staff that are allowed access during normal weekdays can be denied access on weekdays that are holidays To create holidays do the following 1 Goto Users gt Holidays 2 Inthe Holidays window Figure 11 on page 17 click New Figure 11 Holiday window Sees Holidays Challenger Ho fi Holiday Number fa Description Date ddimmiyyyy 29 08 2006 v Create for All Challengers in System 3 Double click the Challenger No field to select the Challenger panel you want to work with Enter the name of the holiday in the Description field From the drop down list select the date of the holiday from the calendar To create the holiday for all panels check Create for all Challengers in system Click Save DL oO we d 18 TITAN User Manual Alarm control Alarm control in the Challenger system is managed by alarm groups Alarm groups are usually programmed by the installer and allow users inputs and arming stations to control the Challenger panel system alarm functions What is an alarm group An alarm group consists of specific areas keypad menu options panel options and time zones that dictate a user s alarm control authorisation level Alarm groups are assigned to users see Chapter 3 Users on page 23 for more information and to any equipment where users perform system fun
61. hat are used to create or edit card designs Table 1 Table 1 Card layout editor buttons Button Function M New Creates a new card layout Open Opens a previously saved card layout Save j Saves the current card layout Print preview Previews the current card layout before printing amp Print Prints the current card layout f Print setup Configures printer settings abl Add db field Adds a database field or function to the card layout A Add label Adds normal text to create labels in the card layout Fa Add shape Adds a shape to the card layout circle rectangle lines EJ Add db image Defines an area on the layout to place the user s image Add image background al Adds an image or background to the card layout aj Fit height Fits card layout view to window height Fit width Fits card layout to window width No scaling Displays card layout at full size Layout Opens the card layout settings dialogue box Figure 28 on Layout page 46 2 Help Opens the Card layout help topic 46 TITAN User Manual Click Layout to open the card layout settings dialogue box that allows you to configure the card layout settings including the card size margins fonts and orientation Figure 28 Figure 28 Card layout settings window Card Layout Settings ko m m m Chapter 4 Security cards To design a card layout do the following
62. he information in this section is provided in case you need to change which events are reported as alarms Go to Admin Set alarms to configure which events reported by the panel are treated as alarms in TITAN Use the scroll bar or the Find window to find an event and then double click it to toggle between Yes alarm event and No not an alarm event states Select Close to save changes and to close the window Managing system maps Maps are typically set up by your installer or security dealer The information in this section is provided in case you need to for example replace a map s background image bitmap file for changes in your premises Maps are graphical images consisting of a bitmap image file typically representing a building floor plan or site with icons representing Challenger devices such as areas inputs or doors that are added to the map in TITAN The icon images can be easily changed if required The map bitmap plus icons can be used to identify the location of alarms respond to alarms and to issue control commands to the system If the system contains multiple maps icons can also enable the operator to quickly move between maps by clicking the icon instead of using the navigation buttons at the top of the Display maps window A map can be set as a default map to display when an operator logs in Show default map must be selected in File User preferences Chapter 7 81 Administration Adding a map
63. he reader Updating raw card data In an Intelligent User Memory IUM Challenger system all users can have PIN codes up to 10 digits long and up to 48 bits of raw card data As of panel firmware version 8 128 Challenger panels that are not fitted with TS0883 or TS0884 hardware IUM modules can be programmed to use software IUM Use the Update Raw Card Data command to create or update raw card data for all user records or a defined range of user records for one or more Challenger panels Use the following steps to update or generate IUM data 1 Select Users gt Update Raw Card Data 2 In the list of Challenger panels select all panels or a particular panel as required 3 Select either All records in current set or Range of records in current set as required 4 If you select Range of records in current set specify the range of records in the From and To fields 42 TITAN User Manual A Challenger panel that has card readers connected directly to it via RAS numbers 1 to 16 will have at least one site code called site number when programming via a RAS If applicable select either Site Code A or Site Code B which will be used to generate the raw card data Alternatively select the Update using radio button and then e Click the Card Type arrow and select the required card format e Type the Site Code value the acceptable range of values depends on the selected card type Check the Overwrite Raw Card Data se
64. iles that are marked with an underscore except for the following three files config 01 config 0l px and config Ol val 7 Restart TITAN after this process has been completed If the problem still occurs contact your installer or distributor TITAN Database Pack Utility This utility applies to TITAN single user only When events are deleted from the TITAN history they are removed from your hard drive However due to the nature of hard drives some remaining space will always be left behind in your database After a period of time depending on how busy your TITAN and Challenger system is this space can grow to fill your hard drive Because of this you will need to compact your database from time to time to remove the space and make sure your database size is at its optimum GE recommends that you routinely use TITAN system maintenance utility for normal housekeeping and maintenance see Purge a system on page 93 Alternatively you can use the TITAN Database Pack Utility Figure 64 on page 121 to compact the TITAN database Figure 64 Database pack utility lolx View Help E e Databases ees areslite_Iku O acctype db 4096 C Program FilesNTecom db A B Titan struct I alarm db 34816 C Program Files Tecom db A amp idein Database LI alamac db 4096 C Program Files T ecom db A 2 Fecal ves O alarmed db 26524 C Program Files T ecom db A b pasti Dlamdetdb 4096 C Program Files Tecom db A ARES Client CSV k O alrm
65. in your security system e Alarms that have been activated and acknowledged e Challenger programming changes performed by your TITAN software Double click an event in the log to display the event along with any alarm response details entered when the alarm was acknowledged User Journal Viewer The User Journal window displays a history of all programming changes for user records It is updated every time a user s details are changed Select the relevant entry and click View to display the user s details as of a particular date Reports See History menu on page 63 for details of history reports Full Log upload The Full Log Upload option enables a technician to upload without removing alarm events and or access events from one or more Challenger panels Uploaded event logs are displayed in the Full Log Upload window Displayed logs can be saved for later filtering and viewing in Event Log History window Note Full Log Upload requires Challenger panel firmware 8 112 or later 73 74 TITAN User Manual Chapter 7 Administration This chapter explains how to perform administrative functions in your TITAN system such as connecting to Challenger panels maintaining operator records modifying system maps maintaining the database importing or exporting system data and maintaining Challenger panels In this chapter Administering your TITAN system 76 Maintaining the TITAN database 84 Adminis
66. ion The DB Restore tab is shown in Figure 53 on page 104 104 TITAN User Manual Figure 53 DB Restore tab System Maintenance Utility To restore the TITAN database 1 2 3 4 Start System Manager if not automatically started Click the DB Restore tab Click Browse to browse to a location and file name of a previously saved backup Zip file Click Execute The Job Queue tab displays The old TITAN database will be moved to C Program Files Tecom Bin OldDBBackup and the previously saved backup will replace the old database On startup if TITAN detects that the database has been corrupted the message shown in Figure 54 on page 105 displays Chapter 7 105 Administration Figure 54 Auto restore message LIM 0x TITAN database is corrupt Do you want to run Auto Restore Note 1 The old database will be moved to TITAN BIN directory gt OldDBBackup 2 Auto Restore may take a while to complete depending on the size of the database Select Yes to run auto restore The corrupted TITAN database will be moved to C Program Files Tecom Bin OldDBBackup Alternatively select No if you want to run System Manager manually and use the DB restore command System Manager attempts to restore the database from a previously saved backup file If a backup file isn t available you have the option of initializing the database all previous changes will be lost Refer to Figure 55 Figur
67. irectly from the user database Click in the card layout where you want to place the database field using the grid for alignment New options appear in the Card layout editor similar to the Add label options Click the fx button above the card layout to open the Expression Wizard window see Figure 30 on page 49 Chapter 4 49 Security cards Figure 30 Expression wizard Expression Wizard x Enter expression LayoutData FIRST NAME Insert at cursor position Database field J Function Variable Clear Validate Cancel 6 Inthe Expression Wizard window click Database field to access the user database From the list of available fields on the right select the database field that corresponds to the label you created then click OK 7 Usethe Expression Wizard buttons to refine the database fields For example Figure 30 contains the simple expression LayoutData FIRST NAME Which would print a users first names on cards If you want to add to the expression click to add another field function variable or fixed text fixed text must be enclosed in a pair of single quote marks Any text characters that are not contained in the database fields are considered as fixed text even a space character So if you wanted to print users first names followed by their last names and separated by a space the expression would be LayoutData FIRST NAME LayoutData LAST NAME 8 After
68. ks This allows you to copy large files across more than one removable medium Leave the field blank to create a single file 9 Click the Run arrow and select the required frequency to program periodic exports e Once The export runs one time e Daily The export runs every day at the specified auto start time e Weekly The export runs at the specified auto start date and time and repeats every week from the auto start date e Monthly The export runs at the specified auto start date and time and repeats on the first day of every month from the auto start date e Quarterly The export runs at the specified auto start date and time and repeats on the first day of every third month from the auto start date Half Yearly The export runs at the specified auto start date and time and repeats on the first day of every sixth month from the auto start date e Yearly The export runs at the specified auto start date and time and repeats on the first day of every twelfth month from the auto start date 10 Ensure the removable medium if used is blank and ready Click Execute The Job Queue tab displays 92 TITAN User Manual 11 Check the job status indicator shown in Figure 46 on page 88 at the scheduled time The job status indicator will flash green to indicate that the export is in progress Alternatively check the job queue Delete a system Delete permanently removes an entire TITAN system or selected Challenger s
69. l through a list of records and select the one you want or type the record name and perform a search Upload from Challenger panel The Upload button loads information from the Challenger panels in your system into your computer Download to Challenger panel The Download button sends information from your computer to the Challenger panels in your system Print The Print button prints the current record New The New button creates a new record Save The Save button saves the current record information Cancel The Cancel button clears all changes made to the current record and resets any unsaved fields Delete The Delete button deletes the current record First previous next and last These buttons are used to scroll through records Help The Help button launches the online help information for the current window 9 10 TITAN User Manual Chapter 2 Control system setup This chapter explains how to set up your access and alarm con trol system including how to set time zones and create door groups floor groups alarm groups regions and holidays In this chapter Access BOREL Lesern seme ree os 12 Alarmi COMER oarnein ienei i eed eed eras 18 12 TITAN User Manual Access control One of the key elements of the Challenger system is access control Before you create users and issue cards you need to determine which people need access to the various locations throughout the building during what times Defini
70. larms window which displays a list of all alarms that were received by the computer Use this menu to acknowledge alarms 7 8 TITAN User Manual History The History menu provides a live history log and history reports The Challenger live history log is a record of events reported by Challenger panels alarm acknowledgments Challenger panel programming changes and events manually added by operators and updated in real time History reports allow you to restrict history log data to certain types of events which can then be generated into a printable report The Full Log Upload option enables a technician to upload without removing alarm events and or access events from one or more Challenger panels available on TITAN single user only Control The Control menu is used to perform a variety of control functions for the many elements of the Challenger system Use the control menu for such activities as locking unlocking doors setting or recalling the date time from a Challenger panel arming disarming a floor and isolating deisolating an input Users The Users menu contains data for all Challenger panel users or cardholders and is used to manage those users This menu also allows you to edit door groups floor groups and holidays and design card layouts using the Card layout editor Admin The Admin menu lets you perform high level administrative functions such as configuring Challenger panel options or connection links viewi
71. lds the card number Site code Holds the site or facility code PIN code Holds the PIN code Status changed Holds the date and time when the last status change has been made to this card user Programmed Indicates if the card has been programmed only valid for Smart Cards Buttons let you write card data to a smart card cancel the changes or erase the current card See Writing smart cards or fobs on page 55 for details Credit issue Add credits to a user s account if smart cards are used for credit purposes Every user can have credits for up to four different accounts See Using smart cards for credit on page 52 for details Card security Set the access level and the locations where the credits can be used See Card security location access rights on page 54 for details Managing user records To create a new user record click the New button at the top of the User details window Follow through the tabs on the User details window and configure the settings in each field for that user To edit an existing record scroll to the user record you want to change You may also click either the Search button which will bring up the User list window Figure 22 on page 34 or the User search button to search for the user s name or a part of the name 34 TITAN User Manual When you locate the record you want to edit with either search method double click the user record or highlight the user record and
72. lection box to create raw card data replacing any exiting raw card data Alternatively if the selection box is cleared raw card data will be created only for cards that do not already have raw card data Click Update to execute Chapter 4 Security cards A security card is typically a smart card with a user s details such as name and photograph printed on it However that is not always the case a smart card might be in the form of a key fob and a security card might be an ID card without a photo or smart card functionality In this chapter Designing a card layout 2c 44 Creating and XUI Cards lees ese eere 51 Writing smart cards or fobs esssn 55 44 TITAN User Manual Designing a card layout TITAN has a layout tool option TS9006 Photo ID that allows you to create your own card design for your photo ID cards When licensed the Card Layout Editor allows you to e Automatically add user details to each card from the users database e Add text labels e Add shapes database images backgrounds and graphics and format these shapes e Save the card layout e Print photo ID cards on a card printer Select Admin Card layout editor to bring up the Card layout editor window Figure 27 Figure 27 Card layout editor Titan Card Layout Editor C Program Files Tecom Bin CardFormat LayoutL QR 7 Detail Chapter 4 45 Security cards The Card layout editor has buttons t
73. lenger panel you want to work with 4 Enter a name for the door group in the Description field 5 From the list select a door you want to add to the door group 6 Right click and select Add time zone Chapter 2 15 Control system setup 7 From the Time zone list select the time zone that corresponds to when the door group needs to access the door then click OK 8 Repeat steps four and five for each additional door you want to add to the door group 9 Click Save Creating floor groups Floor groups are used to specify when access to specific floors will be granted After creating floor groups you can assign them to users For more information on assigning floor groups to users see Chapter 3 Users on page 23 For a user to be given access to a floor you must assign both a floor group and a door group The floor group determines access to floors and the door group determines access to lifts Challenger V8 panels using firmware version 8 128 or later and fitted with TS0882 TS0883 or TS0884 memory modules can have 128 floor groups To create a floor group do the following 1 Goto Users gt Floor groups 2 Inthe Floor groups window Figure 9 click New Figure 9 Floor groups window IDi x FERE Groups Challenger Number fi Floor Group Number fi Description Vic Melb Level 1 24 Hour Time Zone ViciMelb Level 2 Business Hours Vic Melb Level 3 Business Hours 3 Double click the
74. lick the Search button to bring up the Alarm group list window Figure 15 When you locate the alarm group you want to edit select the alarm group name and click OK to display the alarm group in the Alarm group window Make the desired changes and click the Save button for each tab Figure 15 Alarm group list iBi x fi v Filter By System fi v Filter By Challenger Find gt Master RAS or Door Master Code Access 8 Area Master RAS 1 8 8 Area Master RAS 9 16 Master User Spare Alarm Group Spare Alarm Group w oT OO oO e OO N E Spare Alarm Group Spare Alarm Group High Level User Master Low Level User Master Bll Area User Code I 1 1 1 1 1 1 1 l 1 I 1 i 1 le ee oe Brea One 21 22 TITAN User Manual Chapter 3 Users This chapter provides information about managing user records including how to create departments create and edit users and create user defined titles In this chapter Creating departments 0c cee ee 24 Managing user records 6 00 eee 26 Advanced user procedures 0c eee ee 38 24 TITAN User Manual Creating departments Departments are used to associate users with photo ID card layouts You need to define at least one department before you can issue security cards To create departments select Admin Department to open the Departments dialogue box Figure 16 Figur
75. llenger was selected in the original export file 7 If applicable type a Challenger number in the New Challenger No field This field will be unavailable if the All Challengers option was selected in the original export file If you are trying to duplicate a Challenger by importing it into an existing system give the Challenger a number that is not already in that system 8 Ifapplicable type a description for the new Challenger This field will be unavailable if the All Challengers option was selected in the original export file 9 Click Execute The Job Queue tab displays 10 Check the job status indicator shown in Figure 46 on page 88 at the scheduled time The job status indicator will flash green to indicate that the import is in progress Alternatively check the job queue Chapter 7 99 Administration Copy a system The Copy command copies an entire TITAN system with one or all of its Challengers This may be used to e Quickly create a new system or Challengers e Serve as an online backup of Challenger programming settings Note If you copy a single Challenger the Challenger s user records are not copied Copying an entire TITAN system copies all Challenger programming settings history is not copied because it has no relevance to a new Challenger The following items are copied e Challengers programmed in Admin gt Challenger e All Challenger details programmed in Challenger menu e All users programmed in
76. ly realarm after a preset time unless the cause has been fixed no matter how many times you acknowledge the alarm To view a list of all alarms received by TITAN select the Alarm screen menu to bring up the Alarms window Double click an alarm in the list to bring up the Alarm Acknowledgement window and display the details of the alarm Remote dial up connection It is possible to set up your Challenger system so that you can call in from a remote location and check the system Ask your security dealer how to configure your system to accept remote calls Your computer modem must be able to communicate at 300 bps or 2400 bps depending on the panel version in order to connect with a Challenger panel Managing times and dates Operators can synchronise the time and date used by Challenger panels to the time and date used by TITAN Select Control Time amp Date to open the Date amp times window On the left hand panel scroll to the required Challenger panel and double click to add it to the right hand panel repeat for additional Challenger panels if required Select either the computer system time 72 TITAN User Manual or enter a user defined time and click Set to send the time date set command to the Challenger panels You can check a Challenger panel s time and date by using the Recall command Recording manual events Operators can enter messages recorded with their name into the history log Select Control Add
77. manual incident to open the Manual incident text entry window Type a message typically a description of the event and click Add Managing alarm help action messages Alarms for inputs can display help action messages in the Alarm acknowledgement window Alarm help action messages are typically set up by your installer or security dealer The information in this section is provided in case you need to for example change the help action message displayed in the Alarm acknowledgement window Help action messages are contained in text txt files stored in the folder C Program Files Tecom Bin InputHelp and associated with an input in the Input details window To create or edit a help action message for an input select Challenger panel gt Input database and navigate to the required input record The Help filename field displays the path and name of a text file if already programmed Use the buttons next to the Help filename field to either locate a new text file or to open the existing text file for editing Text can then be entered and saved for this input Chapter 6 Operation Record keeping The History menu provides access to records of all acknowledged alarms and system events via the following menu options Live Event Log The Live Event Log is a fast and simple way to determine the location of the input that caused an alarm It is a real time record of various TITAN events including e Events reported by the Challenger s
78. maps using normal Windows backup programs B Ready for next task JA Execute fl Close Y Help To backup the TITAN database 1 Start System Manager if not automatically started 2 Click the DB Backup tab 3 Click the Auto Start On arrows to select a date and time to begin the backup 4 The archive file location and name are set by default If required click Browse to specify a new location or file name 5 Click Run and select the frequency that you want to run the backup or select Once for a single instance 6 Type a number in the Maximum Backup Files field or use the default value 7 Dragthe Compression Options slider to adjust the amount of data compression or use the default value Chapter 7 103 Administration 8 If backing up to removable media specified in step 4 click the MBytes arrow and select the size of the media The removable media must be in the drive at the time of the scheduled backups 9 Click Execute The Job Queue tab displays Restore the TITAN database Use the DB Restore tab to perform a cold restore of the TITAN single user database for example in case of corrupted data Cold restore means that the restore must be performed with TITAN shut down If TITAN is running when you attempt to restore a database TITAN will be shut down automatically TITAN must remain shut down while performing a restore There must be no connections to the database while performing this act
79. menus and commands available to you as a TITAN operator depend on the menu permissions allocated to your operator record see Managing operator records on page 78 Menus that are not included in an operator s permissions are grayed and unavailable when the operator logs in This manual as with the TITAN online help may describe features that do not affect you as an operator because of the menu permissions allocated to your operator record TITAN User Manual System selection After you log on to TITAN select the system you want to manage Figure 4 Skip this step if you have only one system or if you are working on a multi user client workstation Figure 4 System window for TITAN single user fi System 1 System 1 default alld Sj e oleolam o System 1 default send Redial Timeout Between Calls IN seconds Humber of Rings Humber 0f Calls Answering Machine Defeat Modem Status Dial Hang Up Auto Answer To activate a system and connect to a Challenger do the following 1 Goto File gt Open System to open the System window and use the toolbar buttons see Figure 6 on page 9 to select the system you want to work with If there are multiple systems and you are unsure which system to use contact your installation company 2 Click the Active System check box to place a check mark in it Chapter 1 Introduction 3 Click Save to activate the system and connect to the
80. n be launched in several ways e A map can be set as a default map to display when an operator logs in a map must be set as default and Show default map must be selected in File User preferences Select Admin gt Display maps Click Map on the A arm acknowledgment window if the device in alarm is linked to a map icon When a device has been linked to a map icon the icon flashes when the device is in alarm If the map contains several devices in alarm simultaneously the icons for all the devices in alarm will be flashing You can identify a particular device in alarm by selecting the alarm in the Alarm acknowledgment window and TITAN displays a box around the associated icon You can acknowledge a device in alarm from the associated User maps window by right clicking the icon and selecting Acknowledge Depending on the device type the right click menu also enables you to select commands for isolate deisolate to open the control window or to view the history log 84 TITAN User Manual Maintaining the TITAN database All data used and generated by TITAN are stored in a database on the TITAN computer In the case of a TITAN multi user system the database is on the TITAN server TITAN s database stores all the records for event history TITAN systems users user journals and Challengers TITAN stores its records in a database DB file The DB file holds information about users user journals systems and all events
81. n the user defined fields z t N oO mn de CD N e 36 TITAN User Manual Figure 24 User defined fields in User details record figjuser Defined Fields EI User Defined Fields 1 David Chisma User Defined Fields Car rego 2 ow 871 Employee 30400 Mob o407 300 900 Managing user records in bulk TITAN enables you to change details over a range of user records or to create a range of new user records based on the currently displayed user For example you can assign a door group to user number one and by bulk saving you can apply the door group to users from 1 to 1000 without having to add the door group to each user s details individually Bring up the User Details window Figure 18 on page 26 by selecting Users gt Users and then select or create the user record that you want to base the bulk operation upon Make the required changes and then click the Bulk Save quick access button Figure 19 on page 27 to open the Bulk User Save dialogue box Chapter 3 37 Users Figure 25 Bulk User Save dialogue box for bulk save Bulk User Save x Save Only modified field values C All standard field values Apply to C All records in current set From To Create new records Cancel Apply Close The Bulk User Save dialogue box enables you to e Apply the changes just made to the specified users e Apply all the current us
82. nager if not automatically started 2 Click the Job Queue tab 3 osuspend delete resume a job or clear all jobs from the queue right click the job and select an option from the menu Figure 56 Jobs cannot be suspended or paused after they start only before they are set to begin Figure 58 Job queue right click menu Suspend Resume Delete Clear Check the job log Use the job log to check whether a job has been completed successfully The job log tab is shown in Figure 59 108 TITAN User Manual Figure 59 Job log tab s System Maintenance Utility ini x Backup Export Delete Purge Import Copy DB Backup DB Restore Job Queue Job Log Date Time Aci Stus 5 27 2008 12 02 33 PM Export system no 1 of Execute To view the job log do the following 1 2 3 Start System Manager if not automatically started Click the Job Log tab Check the log entry for items such as a Purge The job log displays three states e OK indicates that the job was successfully executed e Failed indicates that the job was not successfully executed e Cancelled indicates that the job was deleted Pending jobs that have been cancelled via the job queue s Clear option are not shown To remove all entries from the job log right click a job and select Clear from the menu Chapter 7 Administration Administering Challenger panels This section describes the following admini
83. ng managing the Challenger command and timed command queues creating and editing the system operators setting alarms user defined fields create departments and displaying editing system maps Challenger The Challenger menu is used to program and manage the settings of the Challenger panels in your system See Challenger panel programming on page 112 for details Window The Window menu controls the way windows display within the TITAN software You can use this menu to cascade or tile windows arrange windows according to your own preference or to minimize all windows Reports The Reports menu allows you to generate a variety of reports including user reports that provide information about your cardholders admin reports that display detailed system data and Challenger reports that print programming details of a single panel You can also view users by region and an event tree that displays a list of all event flags programmed in the Challenger panels Help The Help menu can be used to open the TITAN help files This menu also displays the version of your TITAN software Chapter 1 Introduction Standard toolbar Most windows in the TITAN software contain a standard toolbar used to perform basic functions Figure 6 Figure 6 Standard TITAN toolbar Search Download New Cancel First record Next Help panel Save Delete Previous Last record Search The Search button brings up a window that allows you to scrol
84. ng time zones allows you to determine the days and hours of access while creating door and floor groups determines which people can access those doors floors during those times You can also define holidays and if using a 4 Door Lift Controller DGP create regions for a higher degree of access control Creating time zones The Challenger system uses two types of time zones time zones based on specific time periods and soft time zones based on events This section describes how to program time zones Time zones are used to create time slots in which certain events can take place For example times to automatically arm areas disable users or to activate relays to open a door Time Zones are assigned to alarm groups door groups floor groups relays arm and disarm timers and out of hours access reporting to restrict or enable some Challenger panel operations during specific time periods Time zone 0 is a 24 hour time zone always valid and is not programmable Time zones 1 to 24 and are programmed for specific time periods Each time zone is made up of one to four subtime zones containing a start time an end time the weekdays that the subtime zone is valid and an option to make the subtime zone valid on programmed holidays Challenger V8 panels using firmware version 8 128 or later and fitted with TS0882 TS0883 or TS0884 memory modules can have 46 time zones numbered 1 to 24 and 42 to 63 To set up a time zone do the following
85. nges to a user s record you must click this icon before moving to another tab or your changes will be lost Bulk save Saves the current user and displays a Bulk User Save dialogue box The Bulk User Save dialogue box enable you to e Apply the changes to all of the system s users or a range of user numbers e Create new user records based on the saved values you will need to specify a range of user numbers e Generate card data for the new user records 28 TITAN User Manual Cancel Clears all changes made to the current tab of information Resets changed but unsaved fields Delete Deletes the current user record First previous next last and browse selection Unlike the browse buttons on most windows the first record previous next and last record buttons function according to the browse selection as follows e When Browse User Number is selected the records are ordered by the user number in the TITAN database e When Browse Last name is selected the records are ordered by the user s last name Figure 20 User details quick access buttons vertical Q Advanced user search Photo album Read card Last door details User journal User history User defined fields IUM teach mode Help Reset anti passback Advanced user search Click to open the User search window Figure 21 on page 29 This is different from the search button shown in Figure 19 on page 27 in that it allows you to search for user
86. nted for the remainder of the original warranty period or 30 days whichever is longer This Limited Warranty is void if failure of the Software or hardware has resulted from accident abuse or misapplication Further you agree to indemnify and hold harmless GE Security Pty Ltd its subsidiaries employees suppliers and agents from and against all loss costs damages liability or expense by reason of any liability imposed by law upon GE Security Pty Ltd its subsidiaries employees suppliers or agents resulting from any such unauthorised use of the Software or hard ware GE Security Pty Ltd and its suppliers make no representation or warranty that the Software or hard ware are error free or that any defects can be corrected and disclaim all other warranties either express or implied including but not limited to implied warranties or merchantability and fitness for a particular purpose with regard to the Software the accompanying written materials and any accompanying hardware You assume responsibility for the Software s selection to achieve your required purpose and for the installation use and results of the Software and hardware In no event shall GE Security Pty Ltd or its suppliers be liable for any damages whatsoever including without limitation damages for loss of business profits or information business interruption or any other incidental or consequential loss or other pecuniary loss arising out of the use of
87. ntrol e Issue ID cards and assign user privileges individually or by groups of employees e Assign alarm inputs to specific areas or groups of areas e Virtually eliminate false alarms with all in one security control Users no longer need to remember a PIN code to disarm a security system after unlocking a door Manage your security operations onsite or from remote locations It is assumed that your security dealer has designed and configured your Challenger security system and that items such as doors have already been programmed This document focuses on TITAN the tool you use to manage your Challenger security system After you learn the basics of TITAN operation you will be able to create user records create photo ID cards issue user cards or fobs and respond to security alarms But Challenger lets you reach far beyond the basics Take time to explore Challenger s capabilities with your dealer so that you can put intelligent security to work for you The scope of this manual is day to day operation of a Challenger system after it has been installed and configured System requirements TITAN Single User and TITAN Multi User are supported for use on Microsoft Windows XP SP2 Chapter 1 3 Introduction Product contents The TITAN system consists of the following e a CD ROM with the following software components e TITAN software e PDF files of the latest release notes and this user manual e a paper copy of this user ma
88. nual TITAN User Manual Getting started TITAN may be launched from the TITAN Security System program group or from the TITAN desktop shortcut if using a shortcut see also Troubleshooting on page 118 In TITAN multi user the Remote Connection window briefly displays Figure 1 Figure 1 Connecting to TITAN multi user server Remote Connection 1 After the TITAN multi user client computer connects with the TITAN multi user server or in the case of TITAN single user the TITAN login window appears Figure 2 GE Security TITAN Security System Enter User Id TECOM MASTER Figure 2 Login window TITAN Enter Password X Cancel TECOM MASTER is the default operator ID and is not intended for normal use the default password should be changed to protect the system Your installer or administrator should have created an operator name and password for you already If you do not know your operator and password information contact your installation company otherwise enter your login information and click OK The TITAN work area opens Figure 3 on page 5 Chapter 1 5 Introduction Figure 3 Work area for TITAN single user Ettan System 1 System 1 default current State Inactive GE Mitcham z nmi xi File Alarm Screen History Control Users Admin Challenger Window Reports Help 0x OOOOOOOO0O00000000 TECOMMASTER Tue 05 09 2006 A After login the
89. ogram Files Tecom PhotoID However you can save your employee photos anywhere that you can browse to 52 TITAN User Manual If you have a video camera connected to your computer click Capture to view freeze and then save an image file of the user Alternatively click Load to use a previously saved image file Use the cropping square to center the image then click Accept Clicking Issue will show a print preview for the user s security card You must have the card printer set as your Windows default printer and the user must be assigned to a department that has a designated card file layout If you are content with the preview make sure your card printer is ready and click the Print button to produce the security card Using smart cards for credit Smart cards or fobs may be used for resource control credit use For example a tennis court may issue smart cards to members in order to operate lighting at night The credit functionality could for example provide 10 hours of lighting before the card would have to be recharged Note Smart cards do not offer the same functionality as genuine credit cards such as Visa Mastercard American Express etc In the context of smart cards credit refers to token values allocated to a card and credit accounts refers to groups of credits GE recommends that smart card credit functionality is not used for high value transactions and not used simultaneously with access control
90. ons Communications DGP and so on Chapter 5 61 Reports Print all reports If you need to print and archive all your settings or you want to print several reports at once select Reports gt Print all This will bring up the print reports window Figure 36 Figure 36 Print all reports window Print Reports x rm a2 a2 B E A A A A A Users Door Groups Floor Groups Holidays System Challenger B E ES B B EZ EA EA EZ A Ports Alarm Groups Area Links Areas Arming Auto Stations Access Sec ge pE a d gt E ES E E 254 E 1 4 m DGP Battery Communica DGP Door Door Door Door Test Controller Controller ES mz ga g2 fg z A A A A A A Door Lifts Door Floor Door Event Event Flags Inputs Regions Descriptions gt w Print Close Uncheck the reports you don t want and click Print Click Setup to configure the printer or Cancel to exit the print routine without printing Users by region The Users by region report lists all regions used in 4 Door Lift Controller DGPs and displays a list of users currently in each region Check Sort by Department to sort by all or by a selected department Select New Page to start each department s users on a new page To access this report select Reports Users by Region Note Doors on the 4 Door Lift Controller DGP must be programmed with in out regions for this report to function correctly 62 TI
91. or change a password An operator is a person such as an installer security personnel or administrator who can log into TITAN Select Admin Security menu to manage operator records including passwords and the Challenger menu options that operators can access The Security menu window opens Figure 43 Menus that are not included in an operator s permissions are grayed and unavailable when the operator logs in Figure 43 Security menu window x i44 P Ty Add Edit f Delete IV View user pin codes TECOM MASTER Note Only Tecom Master can modify these settings Open System System Maintenance Upload all from Challenger s Installer Users Installer Users Download all to Challenger s Installer Users Installer Users Print All Reports Challenger State User Preferences THE Chapter 7 79 Administration Adding an operator The Security menu window displays a list box of operator records The default TECOM MASTER operator record is provided with TITAN Note The default operator is configured with the default Challenger panel password Please take care that the password is changed before leaving your system unattended To add a new operator on the system click Add from the Security menu window Figure 43 on page 78 and an empty details window will appear allowing you to enter the new operator s details You have the option of setting all menu options to False or to the same as
92. or inability to use the Software or hardware even if GE Security Pty Ltd has been advised of the possibility of such damages The limitations and exclusions of liability set out above are subject to any overriding statutory provi sions to the contrary and so may not apply to you 6 Indemnification You agree to indemnify and hold harmless GE Security Pty Ltd its employees agents and suppliers from and against all loss cost damage liability or expense by reason of any liability imposed by law upon GE Security Pty Ltd its subsidiaries employees agents and suppliers resulting from an unauthorised use of software 7 General This is not a sale of the Software and title to this software and the copyrights patent and other intellectual property rights in the software are retained by GE Security Pty Ltd This agreement is the entire agreement between us and supersedes any prior communications between us relating to the subject matter of this agreement You acknowledge that you have read this agreement understand it and agree to be bound by its terms and conditions If any provision of this agreement is unenforceable all others will remain in effect This agreement is governed by the laws of the Australian Capital Territory Use this product only for the purpose it was designed for refer to the data sheet and user documenta tion For the latest product information contact your local supplier or visit us online at www ge
93. plicable type a Challenger number in the New Challenger No field This field will be unavailable if the All Challengers option is selected 10 If applicable type a description for the new Challenger 11 Click Execute The Job Queue tab displays 12 Check the job status indicator shown in Figure 46 on page 88 at the scheduled time The job status indicator will flash green to indicate that the copy is in progress Alternatively check the job queue Backup the TITAN database Use the DB Backup tab to perform or schedule a hot backup of the TITAN single user database Hot backup means that the backup is performed without closing TITAN DB Backup backs up all systems and history data but does not backup the command queue or the timed command queue The command queues cannot be backed up The DB Backup tab is shown in Figure 52 on page 102 102 TITAN User Manual Figure 52 DB Backup tab System Maintenance Utility inl xl Backup Export Delete Purge Import Copy DB Backup DB Restore Job Queue Job Log r Details Auto Start On g27 2008 1220 29 PM m Archive File C Program Files Tecom Bin fullBck_270509 zip Browse rOptions Compression Options a Fastest Larger File Slowest Smaller File Run gt Volume Size removable media only Maximum Backup Files E gt MBytes Note Please backup card layout files and
94. rd Data Sitecode 0 Card No 3 Access Level Location 1 Location 2 Li r Location 3 Location 4 Chapter 4 Security cards You can change the four location names from the defaults Location I through Location 4 to something more representative of your site such as Front Office Factory Store Room and Executive Suite Go to Admin gt Card programmer gt Define location rights to change the location names Determine the location and access for each user then check the appropriate boxes and enter the access level value in the Write column When you are sure of the values in each account click the Write button at the bottom left of the window to write the new values to the smart card or click Cancel to cancel the action Writing smart cards or fobs Use a TS0870P smart card programmer connected to the TITAN computer to program write to smart cards or fobs The smart card programmer must be correctly installed configured and activated Refer to the TS0870P Installation Guide or TITAN online help for details To write a card for example to program a photo ID smart card or to add account credits reduce hours move to a different area etc do the following 1 Lay the card on the smart card programmer 2 Click the Write button in the Card issue tab the Credit issue tab or the Card security tab 55 56 TITAN User Manual Chapter 5 Reports
95. re of the values in each account click the Write button at the bottom left of the window to write the new values to the smart card or click Cancel to cancel the action If a card s credit is depleted or if a user wants to purchase additional credits you must rewrite the cards through the same process See Writing smart cards or fobs on page 55 for details on writing cards Note Placing a total of 65 535 credits on a card will turn the card into a master card that may be used without credits being deducted 53 54 TITAN User Manual Card security location access rights For credit use Challenger uses a location name and an access level of 1 to 16 to determine whether a card can perform a transaction at a particular reader e First the location name designated for the card must match the location name designated for the reader e Second the access level designated for the card must equal or exceed the access level designated for the reader e Third the number of credits available on the card must equal or exceed the number of credits required by the reader s programmed token value as the cost of the transaction To set location and access rights for a user select the Card security tab Figure 33 Figure 35 Card security tab ato rem Details 1 Browse User Number x Users Photo ID Alarm Grp Door Commts Card Issue Credit Issue Card Security Name Jill Stevens User Number 3 Ca
96. rogrammer sseeseeseeeeeeneerrrts 55 smart cards po P 55 Software IUM 4 eee a deae e 41 127 128 TITAN User Manual standard teolb t coetu tote trem ieri edidi oe 9 starting database pack utility eene 121 system maintenance utility esses 86 TITAN 4 Verify amp rebuild occ eee 118 system maintenance 86 OPER E 6 SEleGHQH rea segete eee fern eene RENE 6 system maintenance utility backup M 87 CODY 85 99 database backup eee tette tenent nin 101 database restore soenen iniii 103 CIC 85 92 export 85 90 Da m 85 96 MUS 107 JOD duele sheds totale n pete atte re dete 106 Do m 85 93 rj 86 System Manager 85 system requirements serseri tenente 2 T technical SUDDOrL e eerte trente erede 124 time and date esros EEA E 71 ine ZONE asina erede E E ege 12 timed command queue seen TI TEEAINTODONFLS 2 1r terere P ES 58 toolbar card layout editor see e dedere 45 Ky e 9 UL 27 28 U Updating raw card data sss 41 privileged ases eee teen eee t inii ea 31 CORON doeet est cen ete teet E ense E EA 27 FU s m
97. s Chapter 7 113 Administration A Challenger V8 panel with standard memory can be upgraded to expanded memory or intelligent user memory IUM IUM enables the panel s users to have PIN codes and up to 48 bits of raw card data standard is 26 bits These users are referred to as IUM users IUM allows more information to be downloaded to the Challengers in your system The default card information available on systems without IUM is 26 bits or Tecom ASC 27 bits With IUM installed you expand the amount of card information to 48 bits And depending on the amount of hardware memory added you can have up to 65 535 users programmed into your system From the Admin Challenger menu each Challenger can be checked to see if the IUM is installed The JUM Installed box is ticked when a Challenger has IUM Table 2 V8 Challenger memory application version 8 128 or later Memory Users PIN codes Name Alarm Door Floor Time files Groups Groups Groups Zones standard 50 50 50 138 10 10 24 standard with 50 50 50 138 10 10 24 software IUM 1 MB exp 11 466 1 000 200 255 255 128 46 TSO882 1 MB exp 2 000 2 000 200 255 255 128 46 TS0882 with software IUM 4 MB IUM 17 873 17 873 200 255 255 128 46 TSO883 8 MBIUM 65 535 65 535 200 255 255 128 46 TSO884 Challenger V8 panels using firmware version 8 128 or later and fitted with TS0882 TS0883 or TS0884 memory modules have ext
98. s based on any number of criteria first name last name department etc Refer to TITAN online help for details Figure 21 User search window iBixi User Search BI T Criteria Field List Value 9 00 00 AM dd Ide RAW CARD DATA CARD SITECODE CARD NUMBER CREDIT ACCESS LEVEL not DEPARTMENT AND STATUS AND START TIME Accounts ACTIVE 9 00 00 AM vow M n Start Search Q Erd Close Chapter 3 29 Users Photo album The photo album is a collection of photos user numbers and names for a group of users The photo album allows you to preview or print a user photo album This button is active after you find users via the User search window Figure 21 Read card Reads the card on the card programmer and displays the card status Last door details This button shows the last door the user passed through to exit the premises User journal This brings up the User journal window a history of all programming changes for the selected user The user journal cannot be edited it is a permanent record for that user number If a user is deleted and later created again the journal entries for that user number will remain intact 30 TITAN User Manual User history This button executes a powerful search that displays the current user s activities User defined fields User defined fields allow you to append information such as a second telephone number car r
99. security com au iv TITAN User Manual Contents Chapter 1 Chapter 2 dic ix Conventions used in this document lisse x Safety terms and symbols 2 0 0 0 ccc cence eee x Introd cO denos 0 Pb enint EE DNS 1 Product overview ssid ce oed n er hee ta RR RR EAE RS EORR TRIER RA ETT Ka t RAE 2 System requirements 2 cnet ee eee ee eee 2 Product Contents s eoe EU ea beth totas d ere d un e PER Ree 3 Getting started zoe oa E E EEE E O E dE 4 isis steer UE T E aae os ENET 6 MAIN MENU BE IP AAS 7 Standard toolDat cose eroi a e e A a a TOETER N 9 Control system Set pP uvae RR REERS SEA ETEQURF APPEAR 11 Access control vac ico Lesern REERPERECEEROEREERPURR AE RER ER UC S ERES 12 Creating time Zones esines moraa we eR E LRARREL ER EA ne ECCE PEE UNS 12 Creating door groups LE e teer bre E Rene Ra 14 Creating floor Groups cosa obe es S Ob bU bOREERMD ORE UC Add A 15 Creating region S i rcc v eU ERR qe PRPIRRM P REDE OAAR 16 amp reatirgihoeliddys usu esee date etus SERE anamnnn es RU VUE NUM 17 Alartri control i ores repr E ever REA em visas EXER OR RE ERE EE awa ete 18 What iS analari Group seian beet re tree e dee t feb did 18 Alarm group programming sssssssssssssssssss I eee 20 Managing alarm QroupS 6 6 cece cece cence ee 21 vi TITAN User Manual Chapter 3 Chapter 4 Chapter 5 jo Eme 23 Creating departments sess ss coari orii kis cece cece eee e ee
100. sers report Door groups Lists door groups including the door group name the doors included in the group and the corresponding time zones Floor groups Lists floor groups including the floor group name the areas included in the group and the corresponding time zones Holidays Displays holiday details including the holiday name number and date In Group Displays users according to the alarm group floor group or door group they belong to See also User history by department on page 66 Figure 34 User report window Cre Report Figure 35 User summary report window Chapter 5 Reports 59 60 TITAN User Manual Admin reports Admin reports display Challenger system details and are accessed by selecting Reports gt Admin The following Admin reports can be run e System Lists data about each system defined in TITAN including system number and description polling details and whether Challenger events are being ignored Challenger Displays details for Challenger panels including the panel description location and communication mode e Ports Displays port details including system port and comms port numbers description baud rate and communication mode Challenger reports Challenger reports print programming details of a single Challenger panel and are accessed by selecting Reports gt Challenger Some examples of Challenger panel reports are Alarm groups Area links Areas Arming Stati
101. sing data that might be needed later See Backup a system on page 87 and Export a system on page 90 for details TITAN User Manual Purge permanently deletes TITAN events and or user journal records depending on version TITAN events may be viewed or opened in TITAN by using the History gt Reports gt Custom command User journal events may be viewed or opened in TITAN by using the History User Journal Viewer command Figure 49 Purge tab igi x Backup Export Delete Purge Import Copy DB Backup DB Restore Job Queue Job Log Details System No and Description fi System 1 default Auto Start On 5 27 2008 120238 PM m Type Titan Events User Journals C Both Select End Date for Purge ToDate sazos x Time 12 02 33 PM All History r Options Perform After Backup Reduce Size Run X Archive File C Program Files Tecom Bin all_270509 zip Browse Warning This will remove the TITAN event history or user journal records up until the date and time specified amp backup of the selected type is recommended before performing this action TITAN must not be running during the execution of this task Ready for next task To purge a system do the following 1 Start System Manager if not automatically started 2 Click the Purge tab 3 Click the System No and Description arrow and select the TITAN
102. strative tasks e Managing Challenger panel settings e Adding a panel e Challenger panel programming e Upgrading a panel s memory Managing Challenger panel settings Select Admin Challenger to create or modify the options required for TITAN to communicate with Challenger panels Note The system must be inactive before you can change the panel options The Challenger window Figure 60 displays for a Challenger panel in your system See below for a detailed description of each field Figure 60 Challenger window in TITAN single user ele nis REN Challenger Options Challenger No Security Password 0000000000 Description Challenger 1 default Location Level 1 Utility Room Phone Route Port a Address AES eee C Hone C Call Back ox Once 4Hourly C Weekly Direct C TCPAP C Mutti Ring C Hourly Daily Connect Date Time Duration IUM installed Secure Stream Enabled 109 110 TITAN User Manual Challenger no This field displays the number of the Challenger panel in the current TITAN system Security Password The 10 digit password that is programmed in the Challenger s Installer Programming menu option 29 Description and location These fields describe the panel and its location Phone The phone number including PABX number of the Challenger Used when dialling in to a remote Challenger Route Used when communicating with the Challenger via a TS
103. system to purge 4 Select an Auto Start On date and time to schedule the job to start automatically Select TITAN events user journals or both TITAN events and user journals 10 11 12 13 Chapter 7 95 Administration In the Select End Date for Purge fields select a date and time before which the selected record types will be purged records after the selected date and time are left untouched Alternatively select All History to delete selected record types for all dates Select the Perform After Backup checkbox to ensure that history is purged only after a successful backup has been done Select the Reduce Size checkbox to permanently remove the deleted records from the database Using this option will increase the time required to perform this task but should shrink the database size In the case of TITAN multi user select Force Shut Down of Clients to ensure that TITAN clients are shut down The Force Shut Down of Clients option is not shown in Figure 49 on page 94 Click the Run arrow and select the required frequency to program periodic purges e Once The purge runs one time e Daily The purge runs every day at the specified auto start time e Weekly tThe purge runs at the specified auto start date and time and repeats every week from the auto start date e Monthly TThe purge runs at the specified auto start date and time and repeats on the first day of every month from the auto start date e Qu
104. t gesecurity com au Note Be ready at the equipment before calling for technical support Index access extended 5 ite iere ede REOS 31 nu m E 31 ACCESS COOL enei 12 acknowledge alarm 83 admin report Challenger ioii niseni etd ERRORI 60 POPIS isene EEA EEEE EIE 60 SYSIOH osa ETATIS GER ENEA OEA OE 60 diim Tepo S suos prre tito rte reden Peri aig 60 alarm acknowledgement sese 83 alarm control ueteri teg dre tit 18 alarm SOUP raii epo EP OPERE REIR 18 ddding USERS iioii etude todo mi td 32 managing E E E QUN EE EN RRRDRE SENSE 21 programming e 20 alarmi group tab eite tie soe rene ier irs 19 alarmi soree eene erento ende ee Idee ordre neg 71 alarms defining setting alarms responding to essere 70 antipassback oen ee ys eee ers 16 30 31 41 areas up 68 disat mMMng MD 68 CANTOIRA CO n EP RR 105 buttons card layout editori seite iios 45 standard toolbar eese 9 user details window eese 27 28 card layo t iioii ite ei arrenden 24 44 card layout editor eie tiit 44 expression Wizard oie OE 49 Card Security oio dera imo nio PE ORE UOS 54 cards COVEN DOAA EE en ORO OU RERO ERI REED EERENE 51 ISSUES LS eei shel tevtosdosia e eo iet ferreas 51 PRUO DR iki aae
105. tab displays the IUM format card format and the IUM teach device reader number for the panel The IUM format defines what type of card can be recognised by the panel The learn reader number identifies the remote arming station used to read raw card data into user records see UM teach mode on page 30 Adding a panel To set up a new Challenger panel click New The Challenger window displays Figure 61 and automatically assigns the panel number Enter a description and the location of the panel and verify that the information in the other fields is correct Click the Options tab to enter the settings for the IUM format and the IUM teach device reader number Click Save when you are finished Figure 61 New Challenger window ioj xi oer Challenger Options Challenger No E Security Password 0000000000 Description Location Phone moo Route Port Address 2 Mode Cycle f None Call Back C Once C 4Hourly C Weekly C Direct C TCPAP C Mutti Ring C Hourly Daily Connect Date Time Duration J IUM installed Secure Stream Enabled Refer to TITAN online help for details about using the Challenger window 112 TITAN User Manual Challenger panel programming This manual is not a programming manual However at times it may be necessary for an operator to view or edit details of Challenger panel programming To view a Challenger panel s programming details sele
106. tering Challenger panels 109 76 TITAN User Manual Administering your TITAN system The Admin menu contains advanced functions that allow you to administer your system This sections in this chapter describe the following administrative tasks e Connecting to Challenger panels Viewing and managing command queues e Managing operator records e Defining alarms e Managing system maps Connecting to Challenger panels Connections and initial setup of your system should only be attempted by your supplier or trained personnel TITAN is typically connected to Challenger panels directly via serial connection default setting However in the case of TITAN single user the following additional connection types may be used e By modem to a Challenger s on board modem or to a separate modem attached to the Challenger via a computer interface Your modem must be able to communicate at 300 bps or 2400 bps depending on the panel version in order to connect with a Challenger panel e By TCP IP to a Challenger s TS0898 Ethernet Interface By using serial and or TCP IP connections you can connect to multiple up to 16 Challenger panels simultaneously GE recommends that you do not exceed 16 simultaneous connections When connecting via modem only one Challenger may be connected at a time Refer to TITAN online help for details about connecting to Challenger panels Chapter 7 77 Administration Viewing and managing comm
107. to create a single file Click the Run arrow and select the required frequency to program periodic backups e Once The backup runs one time e Daily The backup runs every day at the specified auto start time e Weekly The backup runs at the specified auto start date and time and repeats every week from the auto start date e Monthly The backup runs at the specified auto start date and time and repeats on the first day of every month from the auto start date e Quarterly The backup runs at the specified auto start date and time and repeats on the first day of every third month from the auto start date e Half Yearly The backup runs at the specified auto start date and time and repeats on the first day of every sixth month from the auto start date e Yearly The backup runs at the specified auto start date and time and repeats on the first day of every twelfth month from the auto start date Ensure the removable medium if used is blank and ready Click Execute The Job Queue tab displays Check the job status indicator shown in Figure 46 on page 88 at the scheduled time The job status indicator will flash green to indicate that the backup is in progress Alternatively check the job queue 90 TITAN User Manual Export a system Export Figure 47 backs up a TITAN system the system s user journals and one or more selected Challengers Export is typically used e For normal housekeeping and maintenanc
108. ttings Starting the system maintenance utility Use one of the following actions to start the TITAN system maintenance utility e Click typically Start gt Programs gt TITAN Security System gt System Manager In TITAN go to File gt System Maintenance e Create a desktop shortcut to System Manager SystemMgr exe so that you can quickly start it when required e Adda shortcut to System Manager SystemMgr exe to your Windows startup folder so that it starts each time the computer is started Scheduling jobs You can schedule any of the System Manager jobs by setting an Auto Start On time and date for the job to run For example you can automate backups by setting an Auto Start On time and date and programming a periodic run cycle Scheduled jobs may be viewed in the Job Queue window Chapter 7 87 Administration Note System Manager must be running at the Auto Start On time in order for the job to execute and it must be kept running as long as the job status indicator flashes green If you intend to schedule jobs it is recommended that you add System Manager to your Windows startup folder so that it starts each time the computer is started A CAUTION Take care when scheduling a job to run at a future date if the job involves prerequisites For example the purge job should not be done without first backing up data and attending to other important prerequisites See Purge a system on page 93 for details The follo
109. u may not copy the written materials accompanying the Software 4 Other Restrictions You may not rent or lease the Software to a third party but you may transfer the Software and accompanying written materials on a permanent basis provided you retain no copies whether in printed or machine readable form and the recipient agrees to the terms of this agreement If the Software is an update or has been updated any transfer must include the most recent and all prior versions Intended use 5 Limited Warranty GE Security Pty Ltd warrants that a that the Software is properly recorded on the hardware b that the accompanying text is a complete copy and contains all material reasonably appropriate for the installation and use of the Software and GE Security Pty Ltd makes no representations or warranties of any kind that this software is error free that all defects if any can be corrected or that the software is fit for any particular purpose As a condition of this license agreement you accept all risks arising out of the use of this software including loss of data GE Security Pty Ltd s and its suppliers entire liability and your exclusive remedy shall be repair or replacement of the Software or hardware that does not meet GE Security Pty Ltd s Limited Warranty and which is returned to GE Security Pty Ltd with a copy of your receipt within 30 days of the date of delivery to you Any replacement Software or hardware is warra
110. up window Alarm groups 11 to 29 are preprogrammed with standard settings but can be changed if required Alarm groups 14 to 29 are preset for individual areas Alarm group Area Alarm group Area Alarm group Area Alarm group Area 14 1 18 5 22 9 26 13 15 2 19 6 23 10 27 14 16 3 20 7 24 11 28 15 17 4 21 8 25 12 29 16 Alarm groups 30 to 138 or 30 to 255 see below are programmable to suit individual system requirements Challenger V8 panels using firmware version 8 128 or later and fitted with TS0882 TS0883 or TS0884 memory modules can have 255 alarm groups Chapter 2 Control system setup Managing alarm groups In most cases alarm groups will be configured and programmed by the Challenger installer Because alarm groups are the key component of the entire alarm system you must be careful when making changes to them As noted above any changes made to alarm groups affects not only the users assigned to the group but also the corresponding remote arming stations or door readers Check with your security installer before changing an alarm group To create an alarm group click the New button at the top of the Alarm group window Go through each of the three tabs to configure the settings for the alarm group clicking the Save button before moving to the next tab To edit an existing alarm group scroll through the alarm groups to find the one you want to change You may also c
111. uring the backup and restore process it may appear that nothing is happening Do not terminate the process before it finishes 5 Click Start The Wizard checks the database and automatically launches if problems are found If no problems are found the Wizard provides the opportunity to proceed anyway Figure 66 on page 123 Figure 66 Repair Wizard confirmation dialogue box CI x The Titan database is ok Perform backup and restore anyway 6 If needed click Yes to begin the process of rebuilding your database 7 When the backup and restore process finishes Figure 67 click Close Figure 67 Repair Wizard completion screen Titan Multi User Repair Wizard zii xj Ele Help v Verifying Database Performing Backup Performing Restore Rename Files Www Rebuilding Indices A Start 124 TITAN User Manual Contacting technical support For assistance installing operating maintaining and troubleshooting this product refer to this document and any other documentation provided If you still have questions contact your installation company for assistance Alternatively you may contact GE Security s technical support during normal business hours Monday through Friday excluding holidays between 9 00 a m and 5 30 p m AEST Table 3 Sales and support contact information Sales Technical support Phone 613 9239 1200 Fax 61 3 9239 1299 E mail sales gesecurity com au techsuppor
112. wing sections describe System Manager functions Backup a system Backup Figure 46 on page 88 saves a TITAN system s entire event history or a selected portion to a backup file with optional file compression Backup is typically used for e Normal housekeeping and maintenance Prior to deleting or purging a system e Automatic multiple backups Note TITAN events or user journal records cannot be restored to the database after backing up TITAN events may be viewed in TITAN using the History Reports Custom User journal records may be viewed using the History User Journal Viewer command The Backup tab is shown in Figure 46 on page 88 88 TITAN User Manual Figure 46 Backup tab System Maintenance Utility Backup Export Delete Purge Import Copy DB Backup DB Restore Job Queue Job TT r Details System No and Description i System 1 default Auto Start On 5 27 2009 12 02 33 PM Type Titan Events C User Journals C Both Select Start and End Date for Backup From Date 5 27 2009 X To Date 5 27 2009 gt Time 00 Time 02 pemi ime 1 00 00 4M i ime 12 02 33 PM AllHistory r Archive File C Program FilesNTecomMBinNbck 270509270508 db Browse r Options IV Compress Zip Run X ompression Options m Fastest Larger File Slowest Smaller File Volume Size removable media only x MBytes
113. yourself current operator with the exception of view user PIN codes which can be enabled only by the TECOM MASTER operator Figure 44 New operator dialog ipixi Name Password Confirm Password mMenu Initialisation Option C All False Current Operator X Cancel Type the new operator s name TITAN uses only capital letters in operator names and password Below the user name is a list of every Challenger menu option By double clicking on an option that option is toggled between T user has access and F user does not have access An operator s menu permissions both simplify the choices that an operator has to make in their work and protects the integrity of the TITAN system An operator is not allowed to change the T F value of a menu option that they do not have access to For example if I do not have access to the Challenger menu then I cannot change it on other peoples permissions 80 TITAN User Manual Editing an operator To change an operator s password click the operator s name and then click Edit To modify an operator s access click the operator s name and then check or clear menu options displayed for that operator You cannot grant another operator more menu permissions than you have Defining alarms The system and panel events that are received by TITAN and are reported to the operator as alarms are typically set up by your installer or security dealer T

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