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Insight User Manual - Sontec Integrated Systems

1. Management Software for Concept 4000 Security Access Systems GETTING STARTED MANUAL For Version 5 Software IMPORTANT NOTE The version of Insight software available for download from the Website may be newer than the version on your installation CD ie to en check to ensure that you are installing the latest version www innerrange com Follow the links to the Support area login required This manual guides the User through the installation of the Insight software enrolling and connecting to Panels and basic Insight operations The full Insight User Manual is provided as a pdf file on the product CD and from the Inner Range website See Tip on page 10 Comprehensive on line help is provided in the Insight software See page 4 for more details www innerrange com Q m OU inner range Intelligent Security Solutions Insight Getting Started Manual Revision 5 P No 634402 For Insight software version 5 Supporting Concept 4000 Panel firmware up to V7 8x November 2009 Copyright 2006 2010 Inner Range Pty Ltd The full Insight User Manual is available in electronic form See the Tip on page 10 Disclaimer 1 The manufacturer and or its agents take no responsibility for any damage financial loss or injury caused to any equipment property or persons resulting from the correct or incorrect use of the Inner Range system and its peripherals The purchaser assumes all responsibility in the use of the Inn
2. On the Serial tab set the PC serial port and baud rate The baud rate must match the baud rate you programmed in step 1 6 Click OK To configure a dial up connection 1 Inthe panel configure CT001 as Insight page 32 Ensure serial options are configured including panel UART port and baud rate Ensure internal modem options are set to ACE In the panel configure CT002 as I modem page 33 In Insight right click the panel in the Insight Toolbar and choose Properties in the menu that appears Click Ports On the Ports tab tick the Internal Modem option On the Internal Modem tab set the dial up number If you are using fax bypass tick the fax bypass option Click OK o N A Tip In timed fax bypass mode Insight calls the panel hangs up after 2 rings then re dials the panel 60 seconds later You must activate the timed fax bypass mode in the panel see the callout box on page 33 Permanent Connections If your panel is wired for Ethernet or direct serial connections then you will generally want to leave it permanently connected Insight can be configured to always keep a connection open on one of these paths this is known as a permanent panel connection On the other hand for dial up connections you generally want to choose when the panel is connected manually This is called a non permanent connection To set up a panel to be permanently connected 1 Inthe Insight comms task for the panel
3. it will retry periodically for the next twelve hours Note The Until Synchronised connection duration should only be chosen if Insight is the sole means panel programming is changed and if there is no requirement to retrieve new review data Operator Permissions To configure connection scheduling you must have the control permission for the panel Understanding Connection Status The status of the panel is displayed graphically in the Insight Toolbar Refer to the following table Icon Path Status Description bo aie The panel is not connected Programming changes Wb Ext modem Disconnected will be queued Status information and live review EE Ini medem is not available Hardware cannot be controlled Ea TCP IP The panel is connected Live and queued E Serial programming changes will be transmitted provided WI Ext modem Connected the panel isn t locked see page Error Bookmark E Int modem not defined Review and status information is available Hardware can be controlled eas TCP IP f Serial The connection could not be established or has Wr Ext modem ROME CUON ENB been lost See troubleshooting on page 21 E Int modem Connections can take up to twenty seconds to establish While Insight is negotiating the connection the panel icon changes to P Note When a panel becomes connected the following operations are performed automatically refresh LAN status check for terminal edi
4. An Existing Site 1 Right click the site and choose Properties in the menu that appears 2 Edit the details of the site 3 Click OK Operator Permissions To edit or rename a site you must have the change permission on that site To Move A Sub Site paid versions 1 Click the site you want to move and keep the mouse button down 2 Drag the site into its new location 3 Release the mouse button Panels are moved with the site Operator Permissions To move a sub site you must have delete permission on the site being moved and change permission on both the old and new parent sites 17 Working With Panels You cannot work with a panel until it has been created in Insight There are three methods of creating panels 1 Enrolling this is the normal method The panel is physically connected and is fully uploaded into Insight 2 Importing with this method the operator specifies a template file that is loaded into Insight The panel is connected later on for full or partial download from the template 3 Copying the programming of an existing panel can be duplicated creating a new panel The programming of the new panel can then be fully or partially downloaded later on Tip Insight ships with a number of empty panel templates including Standard Enlarged Access Access 2 Alarms Apartments Extra Door and Special You can use these templates as a basis for panel programming without enrolling an
5. OE E ee A E 12 LaUNCHNO aA MIO GUNG isso iaa dias TEA pS 13 A E AO 13 Changing Launch Pad Freer neS asirni i a a a a a a a 13 Changing A 14 The ISI TOO DAN smart 15 ea AMM OE O satin dattsabichsteinteeheaiielstes 16 WOK MNO WWE anne Sisa its 18 ENTONIMO PARO Scribd tl billares 18 Grealing Panels From Templates insista 22 EOI te ON Rae Sants tota pa dl rara dro 23 KOVINE A o E E TEE E 23 EA II wide scene E E EN 24 soii ito siteisiin aeta ad aaiae hatte 25 Faner Ate CONTE CONS deisi i Ra ea nie Eoia ii 26 Scheduled Connections Insight 3 2 or later ena ia 26 Ungerstanang Conmmegil n BIAS aasre a 27 Manual Gonne ONS assener E aE EEE ouscxeeceee 28 Mode BIOCKINO rr ara daa 29 nstals 1d ga e1 gi S OOPS 29 Remote Control Field Hardware casuales 31 Appendix A Comms Task Configuration ccoooocncccnnncccncnnoonncnnnnnnnnnnnanncnnnnnonononannnnnnnnnnnnnnanncnnns 32 Appendix B Upgrading the Database to SQL Express 2005 cooooooncncccccccononcncccccncnononocanonnnnncnnnnnos 34 Appendix C Insight Express Feature Set cccoooconnccnnncccccnononcnnnnnnonnnnnanncnnnnnnnnnnnnnnnnnnnnnnnnenanennnns 35 Appendix D Panel Firmware Versions SUDPOSt ccccscssccceccseeseceeecaeeeeceeeeeeeeeeeeeeseaeeeeesesaeeees 36 Protect Your Insight Professional Software Investment with an Inner Range Software Maintenance Agreement For a modest annual fee you will receive e Unlimited telephone and e mail Customer Support by our Insight Help
6. around 500MB of hard disk space the SQL Express database can grow to 4GB over time with the storage of your panels review data If up to 4 or 5 million Review events are expected over a 12 month period SQL Express is required to host the Insight database in which case 5GB of free hard disk space is recommended The 4GB database will allow room for at least 6 million review events but note that a moderate to busy site could easily generate that number of events every year For large busy sites more than 6 million review events per year you may need to purchase the full version of SQL Server 2005 To ease the CPU load on both the SQL database and Insight Server these can be located on separate computers 4 Windows 2000 platforms are not recommended for new installations Support for these operating systems from Microsoft is being phased out and future releases of Insight may not be able to support them 5 Insight V4 0 or later now supports Type 1 Panels Connection is via the PCDirect Comms Task format and provides full upload and download of the Panel database control of common entities such as Areas Doors Home Auxiliaries etc and the retrieval and storage of Review As Insight is intended to manage Type 2 Panels some newer features not available in Type 1 panels will appear to be available but will not function If these particular features are required or to take advantage of the full range of Insight features the Pan
7. displayed Selectively show or hide items based on o Name o LAWN status secured missing unexpected not installed o Programming status blank programmed queued for upload download You can have multiple forms open at the same time Single click hyper linking between forms Help 9 Help 0 functionality On line data comparison between the front end database and any panel Automatic detection of edits made at any Elite Terminal Insight V4 supports Concept 4000 Control Module Panel firmware up to V7 8 User editing provides the following features Users can be exported This allows an operator to make preset templates easily and observe how the import file format should appear V4 or later Multiple Users can be selected for blanking records or exporting V4 or later ii When managing Inputs assigned to an Area the operator can actively filter the input list by Currently equipped System Input or Zone Input to simplify the Input selection process Virtuality ii Virtual users and virtual panels lets you share common users easily between multiple panels ii Multiple Virtual Users can be selected for edit operations such as delete V4 or later Reports ii Comprehensive reporting including muster reporting time on site activity reports and system programming reports ii Fully flexible report designer enables creation of custom report layouts and content Management u Perform full or pa
8. empty panel Note Panel connections are always made through Insight Server For direct serial connections the panel must be connected to the server computer For dial up connections the PC modem must be connected to the server computer Paid Feature By default you can only manage one panel with Insight Professional If you want to manage multiple panels with Insight Professional you must purchase a multi panel licence Enrolling Panels Enrolling a panel makes the panel available in Insight and xl also uploads reads all of the existing programming and EnolPane SS users from the panel To upload a panel eii E E coccion T Identification anel Name ample Fane e The panel must be powered on pa e e Insight must be able to communicate with the panel e __ via direct serial dial up or TCP IP Add To Site Default Site EN e Acomms task must be configured in the appropriate Communications format For PCDirect consult your programming Protocot Insight le manual For Insight see page 32 Encryption Key od Connection Serial Port gt Panel UART y a Baud Rate 3600 y le al To enrol a panel PC Serial Port hp y 1 In the Insight Toolbar decide which site will contain hac zl Installer PIN the panel If necessary create a new master site or sub site cren 2 Right click on the site that will contain the panel and choose Enrol Panel in the menu that appears 3 The Enrol Pan
9. leading zeros IP Door Controller Tick this box if you are enrolling an IP Door Controller Add To Site Shows the site that will contain the newly enrolled panel Encryption Key Enter the encryption key for this panel exactly 32 digits This number must match the Insight A 4 Insight B fields specified in the Insight comms task Leaving this field blank is equivalent to selecting all zeros Connection Specify the connection method you will use to enrol the panel e Ethernet gt Panel Ethernet UART select this option if you wish to use your computer s TCP IP network and or the Internet and the panel is fitted with a TCP IP Ethernet UART board e Serial Port gt Panel UART select this option if you are using a direct serial connection between Insight Server and the panel e PC Modem gt Panel External Modem choose this option if you wish to use a modem on the Insight Server computer to dial an external modem on the panel e PC Modem gt Panel Internal Modem choose this option if you wish to use a modem on the Insight Server computer to dial the internal modem on the panel Settings Specify any additional connection parameters here Settings such as baud rate and IP address must match those of the panel Panel Server Do not change this setting from LOCAL Protocol Set this to Insight Make sure comms task 1 is configured as Insight page 32 Installer PIN This field is disabled when you select the Insight pro
10. limited range of management operations but V4 panels must be upgraded to V5 after enrolment to take full advantage of all Insight features For upgrade procedure see page 6 Product Highlights Connectivity Editing CY CY gt 2 0a Insight is a true multi panel multi workstation system Insight uses Octane compression for fast upload download even over slow links Supports direct serial Ethernet and internal modem connections Future releases will add support for external modems Supports multiple paths with automatic switching to redundant paths on link failure An Insight Installer connection to a Panel can now be established while a permanent Insight Pro or Insight Express connection is already in place This allows remote Installer access when necessary without interfering with the on site Insight operations Operators are alerted to changes made by the other Insight instance so that appropriate actions can be taken to synchronize the databases e Mark the changed records for upload Note that the Panel must be V7 4 or later and have 128k or 512k memory to support the two active Insight Comms Tasks and both Insight instances must be V4 or later Changes to module programming take effect immediately without a LAN secure The LAN status of modules zones and auxiliaries is
11. 7 may want to group your panels by geographic area or A A you may choose to store all of your panels in one site Tip Cancel When Insight is installed it creates a single site called Default Site If you want you can delete this site or rename it to something else Previous Software In PCDirect and WDirect sites are called clients Sites are more powerful because e One site can hold more than one panel e Sites can be contained within other sites forming a hierarchy Master Sites and Sub Sites If a site is contained within another site it is called a sub site Sites that are not contained by other sites are called master sites Paid Feature You cannot create sub sites in Insight Installer To Create A New Master Site 1 Right click the blank white area below the bottom of the Sites Tree and choose New Master Site in the menu that appears Tip you may have to scroll to the bottom of the Site Tree to find the blank area 2 Enter a unique name for the site 3 Click OK To Create A New Sub Site licensed versions 1 Right click an existing site and choose New Sub Site in the menu that appears 2 Enter a unique name for the site 3 Click OK Operator Permissions To create a new master site you must have the create permission for sites To create a new sub site you must have the create permission for sites and the change permission on the parent site To Edit Or Rename
12. Desk e Free software upgrade releases of Insight Professional for the software modules for which you are licensed Get the most from your Insight Professional Security Management Software Complete and return the Application form contained in your Insight Professional pack or download the form from http www innerrange com downloads MaintenanceAgreement pdf Did you know that Inner Range provides customer training courses Details of our Insight Professional System Administration courses are listed on our Training Website at http training innerrange com index cfm Enrol on line or contact Inner Range on 03 9753 3488 or via email to admin innerrange com INSIGHT HELP Insight includes a comprehensive Help file which provides up to date descriptions and instructions for the majority of User operations lt is recommended that Insight Help be utilized as your first source of information when using Insight Where available the Help button on the toolbar can be used to quickly access context sensitive help for the item that you are editing User Edit U00001 INSTALLER 128k Standard all Ej lil pec L E Aoo INSTALLER Jb bl Getting Started Guide This section gives you the minimum information needed to get Insight running quickly For more information refer to the rest of the manual Whilst using Insight pressing the F1 key will open electronic help You Will Need 1 A workstation with Microsof
13. Insight Schematic professional edition e Update panel info in Insight e Update LAN status in Insight e Set the panel time Tip A summary of panel connections is shown in the status bar at the bottom right of most Insight modules If no panels are connected a blinking red square is shown BB O Panel s online Yellow means some panels are connected and green means all panels are connected Click the red square to stop it flashing To configure an Ethernet connection 1 Inthe panel configure CT001 as Insight page 32 Ensure Ethernet options are configured including Insight IP Panel IP Router IP and Subnet Mask Ensure Ethernet options are set to ACE 2 In Insight right click the panel in the Insight Toolbar and choose Properties in the menu that appears Click Ports On the Ports tab tick the TCP IP option Click OK ote Note This information applies to a panel with an Ethernet UART If you are using a protocol converter configure a serial connection then consult the documentation that came with your converter To configure a serial connection 1 Inthe panel configure CT001 as Insight page 32 Ensure serial options are configured including panel UART port and baud rate Ensure serial options are set to ACE 2 In Insight right click the panel in the Insight Toolbar and choose Properties in the menu that appears 3 Click Ports 4 On the Ports tab tick the Direct Serial option 5
14. Insight features the Panel will need to be upgraded to a Type 2 or later Control Module with the latest firmware fitted Notes Notes Notes Insight Getting Started Manual Revision 5 For Insight software version 5 Supporting Concept 4000 Panel firmware up to V7 6x November 2009 Copyright 2006 2010 Inner Range Pty Ltd www innerrange com P No 634402
15. Permanent connections Serial Panel UART Serial port Permanent connections Serial Panel UART gt converter Ethernet TCP IP Permanent connections Dial up External modem Modem Non permanent Dial up Internal modem Modem Non permanent GSM Panel UART gt FE3000 TCP IP Non permanent 1 This option employs a Serial to TCP IP protocol converter and should only be used if a V4 panel must be connected to Insight via Ethernet i e Part of the link is Ethernet however the end to end protocol is serial When a panel is not connected you can do the following e Make offline edits to panel programming with Insight Edit which will be downloaded to the panel later Manage card pools with Insight Card Pool requires separate licence View archived review data with Insight Review or Insight Advanced Reports requires separate licence Generate reports on archived data with Insight Review professional edition Backup your entire Insight database with Insight Archiver SQL professional edition or Insight Archiver lite edition Create and manage operators with Insight Operators professional edition When a panel is connected you can perform the following additional actions e Transmit changes to panel programming including user cards and PINs e Control field equipment such as doors zone inputs and auxiliaries e View live security logs review from the panel e Receive alarms professional edition e Monitor field equipment status with
16. Port gt Panel UART make sure you have specified the correct serial port on your PC and that no other programs are using this port If you are using Serial Port gt Panel UART and you are using a USB serial port try using a legacy physical serial port if possible Make sure you have given Insight the correct protocol information In particular check that o The protocol is set to Insight Make sure the other Insight options are correct page 32 Try stopping and starting the Insight comms task Try restarting your computer If you are using the PCDirect protocol to enrol the panel Make sure your panel ID is unique Even though PCDirect doesn t use it Insight still checks this number because it will be used later on Make sure you have given Insight the correct protocol information In particular check that o The protocol is set to PCDirect o You have entered the correct installer PIN Check the configuration of your PCDirect comms task matches with the Insight software o Connection method and parameters including baud rate etc If you are using Serial Port gt Panel UART make sure you have specified the correct serial port on your PC and that no other programs are using this port If you are using Serial Port gt Panel UART and you are using a USB serial port try using a legacy physical serial port if possible Try stopping and starting the PCDirect comms task Try restarting your computer 22 Cre
17. UTHORITY Network Service account on the Insight server machine needs to have full access to the location the Insight database back ups are kept in Appendix C Insight Express Feature Set Insight Express is an inexpensive software solution for small business enterprises It provides one connection to a Concept 3000 4000 control panel and can be used on a single computer workstation Full operator passwords are provided for added security Insight Express can also be upgraded to Insight Professional when further expansion is required It is intended for small businesses with only a single panel and one client Overview Insight Express is a cut down version of Insight with the following features limitations Features o Lower cost o Allows permanent connections o Able to expire users that the panel cannot same as Insight Pro Limitations o Itis a stand alone system NOT client server like Insight Pro o Only 1 panel can exist in the database at any time o Will not work with IP Door controllers o No Schematics o No Alarm Handler o No Virtual Panel o No Tenancy o Edit reports will not support the filtering dialogs Licensing o Needs an Insight Express dongle Will not run if no dongle is present o Will revert to Insight Installer type of functionality if a valid Express key is not in the dongle even if an Insight Pro key is Appendix D Panel Firmware Versions Support The Concept 4000 Panel Firmware is regular
18. and choose Programs gt Inner Range gt Insight gt Insight Launch Pad 2 When you start your computer Launch Pad appears automatically in the system tray next to your computer clock Click the icon Tip lf Launch Pad is running you can access it from the system tray Click the Insight icon to open it On Windows XP you may need to click the 4 button to display all icons ao 1 E 4 26PM Launching a Module You can start a module in one of four ways Choose the one that is most convenient for you 1 Click the module icon with the mouse 2 Right click the launch pad icon in the system tray and in the pop up menu that appears click the name of the module you want to launch 3 In any module click the Launch menu and then click the module you want 4 Hold down the control key and then click the number key that corresponds to that module See the Launch menu for the number assignment of each module You may need to log in to the module with an operator name and password Tip You can run multiple different modules simultaneously you don t have to quit a module before starting another module If a module is already open then attempting to launch another copy switches to the open module instead Logging In You have to log on as an operator before you can use any module a When you start a module you are prompted to enter your operator enema name and password 1 Enter admin as the operator name 2 Ent
19. ating Panels From Templates You can create a panel from a template Templates can be blank panel configurations from Inner Range or any panel that you ve exported previously Once you ve created the new panel you can download it into a physical panel at a later date Create New Panel x Source Template The new panel will be a duplicate of the template you specify You can use an Inner Range template or one that you ve already created Template C Program Files Inner RangeInsight T empl E TIP Door Controller Template Profile To create a panel from a template You must specify a unique ID and serial number for the new panel you can change them later via the panel properties screen Fields with a panel symbol should match the panel settings Panel Name New Panel ss Panel ID 00000004 EP Change iD 1 Inthe Insight Toolbar decide which site will contain the panel If necessary create a new master site or sub site Serial Number 7830 a 2 Right click on the site that will contain the panel and ok cancel choose New Panel From Template in the menu that appears 3 The Create New Panel window appears Enter the correct information for the panel being created 4 Click OK A progress window appears while the panel is being imported Note The new panel will be created with the name ID and serial number you specify After creating the panel you must manually set up protocol para
20. ayed 4 Highlight the item s you want to control 5 Click the appropriate control button to control the item Tip You can select multiple items by holding down the SHIFT or CONTROL keys whilst clicking Tip If an item changes state the change will be reflected in the control window within five seconds Tip The Insight Toolbar doesn t have a Control tab in Insight Schematic To control items in schematic right click the item directly on the map and choose from the menu that appears Tip You can control DVRs and cameras using Insight Operator Permissions To control an item you must have the control permission for that item 31 Appendix A Comms Task Configuration Insight communicates with panels via an Insight comms task This comms task must be CT001 in the panel To configure the Insight comms task 1 2 Using an elite terminal log in with the Installer PIN and go to Menu 7 3 1 comms tasks If your panel is using factory settings or the panel has been defaulted then CT001 will be set to Insight In this case you will only need to adjust the settings in red Press Help 9 and change the panel ID to a unique non zero value The first two digits should be 00 The value you enter here must match the number assigned in the Insight front end software see pages 19 and 30 Leave all other settings on their defaults which are listed below Panel ID OOxxxxxx For direct serial connecti
21. connections see top of page and a dial up Panel Synchronisation connection must be configured The connection will be Schedule Panel Synchronisation Via modem maintained until a condition you specify is satisfied such E EEE a as all review being received Scheduled connections are TE Cocca configured independently for each panel Schedule Task Weekly e Every zz Weeks s on To schedule automatic connection so n Tse i Tue J Fri Sun M Wed 1 Inthe Insight toolbar right click the panel you want to configure and choose Schedule Cancel app Hel Connection in the menu that appears 2 Tick the Schedule Panel Synchronisation check box 3 Specify how often to connect and on which days and at what time to establish the connection 4 Specify the connection duration The options are Maximum Minutes The connection will be maintained for the number of minutes you specify Until Synchronised Insight only connects to the panel if records are marked for upload download Upon connection Insight maintains communication with the panel until the panel and Insight are synchronised Until No Review Received The connection will be maintained until all review has been downloaded from the panel Tip lf you want the connection to be maintained until you manually disconnect set the Connection Duration to Maximum Minutes then enter 0 in the minutes field Note lf Insight can t establish a connection with the panel
22. default database platform This limited the maximum database size to 2 GB of data Commencing with V3 2 Insight ships with MS SQL Express 2005 which is used in new installations If upgrading from an earlier version of Insight the installer will retain the previous database either MSDE or SQL Server Since MS SQL Express 2005 allows a database limit of 4 GB and is compatible with MS Vista some installations that are upgrading to Insight 3 2 may benefit from upgrading the database platform to SQL Express 2005 To Upgrade from Insight 3 1 or earlier to Insight 3 2 or higher and use SQL Express 2005 1 Before installing Insight 3 2 use the Insight Archiver SQL module to back up the Insight database 2 Remove MSDE Microsoft SQL Server Desktop Engine completely using Add or Remove Programs from the Windows Control Panel Start gt Control Panel Add or Remove Programs 3 Install the new version of Insight following all the prompts 4 Restore the Insight database which was backed up in step 1 Note The Insight installer will prompt the user that SQL Server 2005 will be installed to run under a particular account usually NT AUTHORITY Network Service and that the account needs access to the Insight installation folder The user should answer Yes to the dialog Note lf the previous version of Insight was set up to have its database back ups stored to a location outside the Insight installation folder then the NT A
23. e If the panel is not connected the button is disabled Warning Changing the panel date and time causes all time zones diaries and holidays to be re evaluated which in turn could alter the state of auxiliaries calculated auxiliaries and other system entities To automatically synchronise the panel date and time with Insight Server 1 Open panel properties and click the Maintenance icon 2 Click the Schedule button 3 Tick the Schedule Panel Time Synchronisation box 4 Specify how often you wish to synchronise the panel with Insight Server 5 Click OK Note When synchronising the panel date and time is changed to match the date and time of Insight Server Note For synchronisation to occur Insight server must be running Remote Control Field Hardware You can control your Inner Range security system CI yx remotely using Insight You can control areas area lists Areas auxiliaries auxiliary lists doors door lists floors floor lists home auxiliaries and inputs pedicle ae amp A003 4003 Area Off i 47 2004 A004 Area Off To control items remotely 7 A005 A005 Area On 4 2006 4006 Area Off amp 4007 A007 Area Off Ly 4008 4008 Area Off 1 Click the Control tab of the Insight Toolbar pea ci posi 2 Click the item type you want to control Gamo am Area O 3 A window appears containing the items of that ES E p p g J Include Tamper Off On type and after a moment the current state is displ
24. el will need to be upgraded to a Type 2 or later Control Module with the latest firmware fitted 6 Insight Express A new product Insight Express is now available providing a cost effective software solution for small business enterprises It can be used on a single computer workstation to provide basic system administration for one Concept 3000 4000 control panel Full operator passwords are provided for added security Insight Express can be upgraded to Insight Professional when further expansion is required See Appendix C Insight Express Feature Set for more details Users upgrading from Insight V3 1 may wish to take advantage of the inclusion of SQL Express 2005 and upgrade their Insight database platform from MSDE SQL Instructions for this are found in Appendix B Step 1 Install Insight Installer 1 2 3 4 Locate the Insight Installer install program and open it Follow the on screen prompts Click Finish Restart your computer if you are asked to do so or Step 1 Install Insight Professional 1 4 O Insert the USB security key prior to installing Insight a Allow Windows to detect and install the appropriate drivers automatically Locate the Insight Professional install program and open it Follow the on screen prompts Only choose Client and Server on the computer that will be the Insight Server For all other workstations choose Client Only Be patient installation might
25. el window appears Enter the correct information for the panel being enrolled see following pages 4 Click the Enrol Now button A new window appears showing enrolment progress Note some of the settings on the enrolment screen must match the equivalent settings in Insight or enrolment will fail For your convenience these fields are marked with a small Control Module icon BE in Insight Double check that these settings match the settings in the panel 18 Note You can only enrol panels from the Insight Server computer You cannot enrol panels from an Insight Client computer Operator Permissions To enrol a panel you must have the create permission for panels and the change permission on the containing site The permissions for the new panel are copied from the defaults tab of each Operator Type Previous Software Uploading a panel in WDirect and PCDirect was a very time consuming task Insight uses Octane compression to upload the panel many times faster Depending on panel contents and transfer conditions Insight can upload up to 600 faster than PCDirect WinDirect If you are enrolling a version 5 or later panel Name Enter a name for the panel Panel ID Enter the 8 digit panel identification number This number must match the panel ID specified in the Insight comms task Serial Number Enter the panel serial number press MENU 2 on any terminal You must enter the number exactly as it appears including
26. ensure that Ethernet and or direct serial paths are configured and enabled 2 In Insight ensure that Ethernet and or direct serial paths are configured and enabled pp 24 25 Right click the panel in the Insight Toolbar and choose Properties in the menu that appears Click Protocol Select the Connection tab Select the Permanent Connection radio button Click OK Insight will attempt to keep the panel connected via Ethernet or direct serial Insight will not attempt to dial the panel if these paths are unavailable oo MS 26 To set up a panel so that connections are managed manually by operators 1 Right click the panel in the Insight Toolbar and choose Properties in the menu that appears Click Protocol Select the Connection tab Select the Non Permanent Connection radio button Click OK Dia TS Panel Initiated Connections You can configure your panel to automatically connect to Insight Server via dial up if an alarm occurs The panel will connect in these circumstances 1 An XMIT event occurs 2 There is an IMODEM comms task configured in the panel with outgoing connections enabled 3 There is at least one Insight modem configured to receive incoming calls page 29 Scheduled Connections Insight 3 2 or later You can configure Insight to automatically connect to a P eisean panel on a periodic basis The panel must be configured Schedule Panel Synchronisation for manual
27. er Range system and its peripherals 2 Whilst every effort has been made to ensure the accuracy of this manual Inner Range Pty Ltd assumes no responsibility or liability for any errors or omissions Due to ongoing development the contents of this manual are subject to change without notice Contents For Version 5 Software occcccccccnnnnnncccnnnncnnnnnnnnncnnnnnnnnonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnrrnnnnnnnnnnanas 1 e O PESE E deen Seacsesepanan a seaseeaetncetee 2 COMO ks pee eee eee et citer A Ree cee eee renee A tee ee een ree rere 3 INSIGHT HEL P rroen oono O EE A ETE E ET DE EEE EEE 4 Getin Staned Gude sassen teclas loba cian 5 AU MIN Cl APA E E E E E niele thdaaialy Sheed ied 5 Step 1 Install ASAS ds ceci 6 Step 1 Install At rote Ns dadas 6 Step 2 Option 1 Enrolling a Version 4 Pad dariiii seeder et atertvesandverdson venenatis 7 Step 2 Option 2 Enrolling a Version 5 or later Panel ccccconnncniccninnncnnccnonnncnncnncnnncnncnnnnnos 7 Step 3 Connecting the Panel did 7 Step4 Make Programming CHANGES sssini ii vedios 7 ep EEX UNITAS REVIEW sorsra a tes icles E E ico 8 Step 6 Register Insight Professional iii id 8 Step 7 Create Operators anid Tenants meern anien a A a TEA EA 8 a Reda Nae no a a fee tee sats eset ecceanosde 8 mroauciNg InSign it a oia 9 FrOQUCE MOMON O enn E a 10 Registering Insight Professional iii dia 11 INSIOAT Protessi nal Demo EdIOO ua ai 11 Launch Pae lc 12 iit 194 918 MIE lie Ear EE
28. er admin as the password 3 Click Log On Tip Insight ships with two default operators admin and installer You can edit these operators and create new operators with the Operators module professional version only Changing Launch Pad Preferences You can customise aspects of Launch Pad E mage C None 1 Onthe Edit menu click Preferences Library Sydney Harbor E 2 Make your changes C Custom Shea 3 lick Save or Apply The settings are e Play Sounds clear this check box if you do not want to hear a beep as the mouse moves over a launch button e Wallpaper change the appearance of Launch Pad Choose from a library of built in wallpapers or choose your own You can also fade the wallpaper to make it less obtrusive Tip Settings are saved per operator lf you log on to launch pad your previously saved settings are restored When launch pad starts no operator is logged in You can still change preferences which will be restored the next time launch pad is started 13 Changing Client Settings You can change Insight settings for your workstation These xl settings apply universally to all modules on the workstation 5 sssna cien Server Address You must tell Insight the address of the server computer The address 1 Onthe Tools menu click Insight Client Settings se eal beses causa server is installed on 2 Make your changes This computer 3 Click Sa ve o
29. ision Serial Number 2635 154 Status County Country AU To open panel properties Maintenance 1 Right click the panel in the Insight Hl eee te Toolbar and choose Properties in the window that appears Canoa 29 30 To change protocol settings 1 Open panel properties and click the Protocol icon 2 Fields marked with a Control Module icon must match the corresponding settings in the Insight comms task 3 Click OK Tip You can configure Insight to connect panels automatically under certain conditions Open panel properties click the Protocol icon then click the Connection tab To change port settings 1 Open panel properties and click the Ports icon 2 Fields marked with a Control Module icon must match the corresponding settings in the Insight comms task 3 Click OK Tip You can configure multiple paths Such as direct serial and dial up so that if one path fails additional paths can be tried To set the panel date and time 1 Open panel properties and click the Maintenance icon 2 Click the Date Time button Panel must be online to enable this button 3 To synchronise the panel time with the time on the workstation you are using click the PC Time button To set the date and time manually highlight each digit and click the up and down buttons 4 Click OK Note The panel must be connected before you can set the date or tim
30. it Locate the panel in the Insight Toolbar Right click the panel and choose auto connect The panel icon turns green If you upgraded from version 4 firmware and elected to preserve panel programming then the panel turns blue while Insight writes the information back to the panel If you cannot connect refer to troubleshooting on page 21 5 Set the panel time and date 6 If you upgraded from version 4 or earlier firmware you must update the panel information Right click the panel and choose Properties then click on the Update Info button at the bottom of the panel properties window o Step 4 Make Programming Changes 1 You can make programming changes including allocating cards to cardholders with Insight Edit If you purchased Insight Card Pool then you can issue cards via Card Pool Manager 2 Step 5 Step 6 Step 7 Step 8 If you make edits while the panel is not connected the panel turns red in the Insight Toolbar Changes will be sent to the panel when it is next connected Examine Review Review is automatically downloaded whenever a panel is connected to see the review use Insight Review To see review open a new review window and click the Go button The default filter shows review events that were generated in the last 24 hours If you forgot to set the panel date and time no review will be visible If you want to see all review change the filter to All Review
31. l dial up to external panel modem dial up to internal panel modem GSM Only configured paths are tried Tip If you don t want to use auto connect you can manually specify a connection method After right clicking the panel choose connect in the menu that appears then specify the connection method to try You can only select paths that have been configured for that panel Operator Permissions To connect to a panel you must have the control permission for the panel To disconnect a panel 1 Right click the panel in the Insight Toolbar and choose Disconnect Note If you disconnect a panel and it is configured for permanent connection Insight will immediately attempt to reconnect with the panel You should configure the panel with a non permanent connection first Operator Permissions To disconnect a panel you must have the control permission for the panel Modem Blocking If you have multiple modems you can choose which Modem sottines modems can be used by Insight Modem List Name Standard 28800 bps Modem To prevent Insight from using a modem Nokia 8800 Bluetooth 1 On the Insight Server computer right click the Insight Server tool in the system tray and choose Settings gt Modems in the menu that appears On Windows XP you may need to click the button to display all icons 2 Select the modem you want to block 3 Click the Disable button Insight will not make or receive call
32. l being copied and the change permission on the site that will contain the copy Field Descriptions Panel Name Enter a name for the duplicate panel Panel ID Enter the panel identification number This number must match the panel ID specified in the Insight comms task If you do not know the panel ID for example the panel has not yet been delivered enter any unique number here and change it later on Serial Number Enter the panel serial number press MENU 2 on any terminal You must enter the number exactly as it appears including leading zeros If you do not know the panel serial number enter any number here then change it later on Moving Panels You can move a panel from one site to another site To move a panel 1 Inthe Insight Toolbar decide which site you want to move the panel to If necessary create a new Site 2 Click on the panel you want to move but do not release the mouse button 3 Drag the panel onto the site you want to move it into A special icon appears 4 Release the mouse button The panel is moved 23 Panel Connections For communications to occur between a panel and Insight it must be connected Connections occur over a configured connection path Insight supports a number of different connection paths The following table is ranked in order of reliability and lowest line cost best option first Path Panel Hardware Insight Hardware Suitable For Ethernet Panel Ethernet UART TCP IP
33. l field devices and perform panel programming and maintenance The Insight Toolbar is available in all modules Use the Insight Toolbar to Enrol panels Connect and disconnect panels Create master sites and sub sites Copy or move panels between sites Import export and duplicate panels Perform selective upload and download Remotely control hardware and modules Ends Rainbow a de Green al Tym Sample Panel fk O 1 Info Menu gt 2 Access Menu gt E 3 Isolate Menu ies E 4 Testing Menu gt 4 5 Timing En E 6 Deadman Menu E m 7 Installer Menu Master Site a L 7 2 Modules 6 4 7 3 Communications H 7 4 Timing H E 7 5 System H 76 Doors H 7 7 Access Ermwser Control e The Site Tree displays all the sites and panels being managed by Insight e The gripper lets you undock float the toolbar move it around or dock anchor it e Use the tabs to select different modes of the Insight Toolbar page 30 16 Working With Sites When using Insight you organise your panels into Site Properties O T collections called sites A site is a container for adding fitemebersie panels virtual panels and DVRs When you create a O EEE site you specify a name and some contact details aa ne Post Code 3955 Tip State Victoria Sites don t have to correspond to actual physical sites Beane Sa You may wish to have a new site per customer or you Fas No vei 39000088
34. ly updated to incorporate new features When each new version of Insight software is released it will provide full Support for the version of Panel firmware that is currently in production or a version that is soon to be released to production The table below shows which version of Insight is required to provide full Support for the various versions of Panel firmware Additional columns also show which versions of Panel firmware are provided with Enrol Only and Extended support Insight Panel Control Module Version and level of support Version PARTIAL SUPPORT Type 1 Panels __ FULL SUPPORT Type 2 Panels Enrol Only Extended See below AI AAC A N14 V20t0V409 SAVE veto V20toV409 EA tOVE28 V3 0 0 11 AAC N56 S V3 1 V2 0 to V4 09 fo pee eet V3 2 V4 0 V41 V20t0V4 09 A V4 2 AI ACI IA V4 3 ZOO VA VB V5 0 V5 1 V20toVW409 BA NOTE Extended Type 1 Panel support Insight V4 0 or later now provides extended support for Type 1 Panels Connection is via the PCDirect Comms Task format and provides full upload and download of the Panel database control of common entities such as Areas Doors Home Auxiliaries etc and the retrieval and storage of Review As Insight is intended to manage Type 2 Panels some newer features not available in Type 1 panels will appear to be available but will not function If these particular features are required or to take advantage of the full range of
35. meters and connection paths In the Insight Toolbar right click the new panel and select Properties from the menu that appears then click the Protocol and Ports tabs Tip Insight ships with a number of empty panel templates including Standard Enlarged Access Access 2 Alarms Apartments Extra Door and Special You can use these templates as a basis for panel programming without enrolling an empty panel Operator Permissions To import a panel you must have the create permission for panels and the change permission on the containing site The permissions for the new panel are copied from the defaults tab of each Operator Type Field Descriptions File Name Click the button and navigate to the template file you wish to import IP Door Controller Tick this option if you will be connecting to an IP Door Controller instead of a regular Control Module Panel Name Panel ID Enter a name for the new panel Enter the panel identification number This number must match the panel ID specified in the Insight comms task If you do not know the panel ID for example the panel has not yet been delivered enter any unique number here and change it later on Serial Number Enter the panel serial number press MENU 2 on any terminal You must enter the number exactly as it appears including leading zeros If you do not know the panel serial number enter any number here then change it later on Duplicati
36. ng Panels You can duplicate a panel that you have already enrolled and am 0 5 then download the duplicate panel into a physical panel al a You must specify a unique ID and serial number for the new panel you can change them later via the panel properties screen Fields later d ate with a panel symbol should match the panel settings Panel Name Duplicate Panel To duplicate a panel Panel 1D 500 Oo F Serial Number jasa ed 1 Inthe Insight Toolbar decide which site will contain the duplicate panel If necessary create a new master Carcel site or sub site 2 Hold down the Control key on the keyboard 3 Click on the panel you want to duplicate but do not release the mouse button 4 Drag the panel onto the site that will contain the duplicate A plus sign appears 5 Release the mouse button You can release the Control key as well 6 The Copy Panel window appears Enter the correct information for the panel being created 7 Click OK The new panel is created Note The new panel will be created with the name ID and serial number you specify After creating the panel you must manually set up protocol parameters and connection paths In the Insight Toolbar right click the new panel and select Properties from the menu that appears then click the Protocol and Ports tabs Operator Permissions To duplicate a panel you must have the create permission for panels the inspect permission on the pane
37. ons if you are using a Port 1 DTR DSR comms cable you can set opts to nYnn Baud 9600 p This stops phantom mouse detection on older Opts NUIP nnnn PC s Most cables do not have DTR DSR Ethernet ACE connected and will not work with this option a For Ethernet UART only If you don t intend to use an Ethernet UART set these flags to nnn RS232 ACE FE3000 ACE If you don t intend to use this connection type set Ext Mod nnn these flags to nnn Int Mod nnn Insight IP see below Insight Key1 0 If you are using the internal modem set these Insight Key2 0 flags to ACE and configure an I modem task IPFast IP 0 0 0 0 IPFast Key1 0 IPFast Key2 0 To secure your installation set these to random Panel IP see below values They must match the settings on page 30 Router IP see below Subnet Msk see below CT001 Announce Port 17185 Max Attempts 0 Insight requires these settings to enrol the panel Note them down You will also need to know the panel serial number press Menu 2 Insight IP is the static IP address of the Insight Server computer If you aren t using the Ethernet or FE3000 connection paths leave this as zero Panel IP is the static IP address of the panel If you aren t using the Ethernet or FE3000 connection paths or if you want the panel to obtain an IP address from a DHCP server leave this as zero Router IP is the static IP address of the local r
38. or select filters that suit your requirements Register Insight Professional Insight Professional must be registered within 30 days of installation Insight Installer doesnt require registration but is only licensed for use by Certified Inner Range technicians Create Operators and Tenants For Insight Professional installations you can create operators with reduced privileges Normally you would restrict editing rights to only configure cardholders and run review Operators are managed in Insight Operators For sites with multiple tenants you assign operators and field hardware to different tenancies Tenancies are managed in Insight Operators Further Reading This concludes the Getting Started Guide Refer to the following pages to unlock the power of Insight in more detail Don t forget pressing F1 will open context sensitive help at any time within Insight Thank you for using Insight Introducing Insight Insight consists of ten modules Each module is a separate program that helps you manage an aspect of your Inner Range installation The ten modules are in the order you will probably use them Icon Module Description 3 O 0 5 Lune Pad Launch Pad is a central springboard that lets you quickly navigate to the other Insight modules Insight Edit lets you inspect and modify the Insight Edit programming of your Inner Range system including virtual panels Insight Review lets you examine live and archived In
39. outer or gateway If you aren t using the Ethernet or FE3000 connection paths leave this as zero Subnet Mask is the TCP IP subnet mask for the local network If you aren t using the Pick a random or sequential number for each panel The number must be unique for all panels in your Insight installation Control Module firmware prior to V6 0 doesn t support an external modem connection with Insight Ethernet or FE3000 connection paths leave this as zero 5 Make CT001 idle then active To configure the l modem comms task 1 Change CT002 from active to idle 2 Change CT002 to l modem 3 Press Help 9 and make sure the following settings are selected Rin n r 15 i hee Oe nner For timed fax bypass set these options to Line Test Time 0 nan Yon Insight None dee None If you want the panel to dial Insight when there is ISP Accent an alarm set this to the phone number of the ISP Passwd Insight Server computer Dial nnnnnnnn PABX No None Back No None Cust No None Seize Aux Single DTMF Tone Line Test Count 0 4 Make CT002 active 5 In CT001 make sure Int Mod ACE and restart CT001 34 Appendix B Upgrading the Database to SQL Express 2005 This appendix applies to installations that are upgrading to Insight V3 2 or higher from a previous version of Insight V3 1x or earlier Prior to V3 2 Insight Professional used MSDE Microsoft Server Desktop Engine SQL as the
40. r Apply A different computer 1127 00 Pott rer i Test The settings are Network Encryption Network messages between client and server should be encrypted to prevent spying This setting must match the settings on the server e Server Cipher Blowfish Ne o Server Address not available in Lite specifies which computer is running the JEE Insight Database Server If Insight is installed on a single computer or if this computer is the server in a multi computer installation then select This Computer If this computer is not the server in a multi computer installation click another computer and enter the name or IP address of the server computer e Logging o Specifies diagnostic logging options Do not modify these settings unless instructed by an Inner Range technician e Client o Client Options tick this option if you want Launch Pad to appear whenever an Insight module is closed o Password Caching specifies when Operators must enter their password If caching is enabled then Operators do not need to enter their name and password until they quit a module at which point the cache is cleared If caching is disabled then Operators must enter their password every time a module is started Tip Press F1 at any time to get content sensitive help 14 y The Insight Toolbar The Insight Toolbar is the management centre of Insight The toolbar is where you create and manage sites enrol panels contro
41. re http www adobe com Insight Professional Demo Edition Insight Professional is available in a demonstration edition This version is identical to Insight Professional with five exceptions e SCS e SCS e gt e SCS e Operator passwords are bypassed Only the first five items of each type are visible doors areas users maps etc You are logged off every two hours A different USB security key is used Licence Manager is not available Launch Pad Launch Pad is the command centre of Insight It s a module that lets you quickly navigate to all other modules When you close Launch Pad it moves to the system tray for easy access next to your clock in the Windows task bar Launch pad also lets you specify key Insight settings such as when Operators need to log on inat Professonad by inner Nange 4 2 0 4995 Chick For inportant intormatan writer ie S Launch Buttons lt e The launch buttons are conveniently divided into User Activities and Administrative Tools and let you launch other modules with one button click e The tip window provides information about each module Point your mouse over a launch button for a description of that module e The wallpaper improves the aesthetics of Launch Pad You can select from a library of colour themes Starting Launch Pad You can start launch pad in two different ways 1 Click the start button
42. rtial uploads and downloads ii Upload individual records ii Full support for offline editing Control ii Remotely control areas area lists auxiliaries auxiliary lists doors door lists floors floor lists home auxiliaries and zone inputs DVR Integration ii Control DVRs and cameras including live digital video feeds and remote camera control Online Help gt CY CY Comprehensive context sensitive help Press F1 for help on any screen Helpful tios are shown when each module starts These can be turned off if required Alarm Forwarding Service An optional IP XMIT Alarm Forwarding Service module is available V4 or later Functions as one path for panel XMIT alarm events to be sent to a central monitoring station s Automation system Contact ID and IR Fast formats are supported Intended only for situations where Insight is installed in the monitoring station and connected via an RS232 serial link to a co located monitoring station Automation system The IP XMIT module requires a separate special license available for purchase on consultation only Registering Insight Professional Insight Professional must be registered within 30 days of installation Tip A searchable colour version of the full Insight User manual is available in electronic form Click Start gt All Programs Insight Insight User Guide requires free Adobe Reader softwa
43. s using that modem To allow Insight to use a modem for outgoing calls only 1 On the Insight Server computer right click the Insight Server tool in the system tray and choose Settings gt Modemys in the menu that appears 2 Select the modem you want to make available for outgoing calls 3 Click the Enable button Insight will use the modem for outgoing calls Insight will not receive calls using the modem To allow Insight to use a modem for receiving incoming calls only 1 On the Insight Server computer right click the Insight Server tool in the system tray and choose Settings gt Modemys in the menu that appears 2 Select the modem you want to make available for incoming calls 3 Click the Listen button Insight will receive incoming calls using the modem Insight will not use the modem for outgoing calls Note You cannot configure a single modem for both incoming and outgoing calls If you want to make and receive calls you will need two different modems Panel Properties 0 You can find out further information about 21x your panel by opening the panel properties Pa i window From here you can rename the Profil Profle S panel change Insight protocol settings Ecos EZ sn configure communications ports set the panel date and time perform directory Master Site Master Ste maintenance and inspect other panel i SubSite Master Ste properties such as firmware version and fe Notes PCB rev
44. seem to pause for up to 5 minutes Click Finish Restart your computer if prompted IF windows does NOT automatically detect and install drivers for the HASP dongle Install the HASP drivers by running hdd32 exe located under 3rd PartyHASP Hardware Lock Drivers on the Insight installation CD Once the HASP driver installation process is complete continue with the procedure above Step 2 Option 1 Enrolling a Version 4 Panel If your panel is already version 5 skip to Option 2 Enrolling a Version 5 Panel You can determine the version by pressing Menu 2 on any Elite terminal If you DON T want to preserve panel programming then perform steps 6 and 7 and then proceed to Option 2 Enrolling a Version 5 Panel If you DO want to preserve existing panel programming then Configure a PCDirect comms task in the panel SET THE BAUD RATE TO 9600 Start Insight Launch Pad then click the Enrol Panel icon Log in as installer the default password is installer Enter the details of your V4 panel Make sure you set the protocol to PCDirect Click Enrol Now Insight reads the panel s programming Upgrade your panel to the latest production firmware version Must be version 5 or later Detailed instructions are available from Inner Range document part number 635101 this document is included in the Insight Professional box Important ensure jumpers LK8 and LK9 are set correctly as per the diagram Don t forge
45. sight Review panel review generate simple reports and manage alarms Licence Manager activates paid features not required Licence Manager for Insight Installer Card Pool lets you manage direct entry and site code eae OOI card pools Requires separate licence Insight Operators lets you manage access rights and Insight Operators privileges of personnel who can logon to the Insight front end Insight Archiver provides a one click backup solution Insight Archiver SQL your Insight security database Advanced Reports lets you create complicated reports Advanced Reports i including muster reports Requires separate licence EN Insight Schematic allows operators to monitor the rl Insight Schematic status of an installation via graphical floor plans and Bs site maps J Insight Photo ID lets you design and print personnel ID ASAE AGA badges Requires separate licence Tag Board can help your monitor your site It can tell Tag Board you who is in a particular area or which area a particular person is in Design and maintain screens and programming for Touch Designer i g your colour touch screen terminals 99 Paid Feature Launch Pad Edit Review Licence Manager Operators Touch Designer and Schematic are part of Insight Professional All other modules are separately licensed Warning Insight is fully compatible with version 5 or later panel firmware You can enrol version 4 panels and perform a
46. t Windows XP Pro Must be SP3 or later Microsoft Windows 2003 Server Microsoft Windows 2008 Server x86 or x64 Microsoft Windows Vista Business Ultimate or Microsoft Windows 7 Professional Enterprise Ultimate x86 or x64 installed and satisfying the minimum hardware requirements Intel P4 2 GHz processor 512 MB RAM 1GB with Windows Vista or above CD ROM 500 MB of free hard disk space see note 3 XVGA monitor at 1024x768 24 bit colour and Mouse or similar device A spare USB port on the Insight Server computer not needed for Insight Installer Control Module Firmware upgrade kits for all Type 2 V4 panels you intend to manage with Insight The upgrade kit must be at least V5 or later the version at time of publication is V7 8 Notes Tip 1 By default Insight uses the Microsoft SQL Express database engine which limits the database to 4 GB of data Users upgrading from Insight 3 1 or earlier may wish to upgrade to SQL Server which is required where the review data exceeds 4 5 million events per year Contact the manufacturer for hardware specifications when the recommended number of review events will be exceeded 2 Recommended hardware requirements Intel Core 2 Duo or quad core processor 2 4GHz 3GB RAM Gigabit Ethernet adapter DVD Reader Writer 50GB of free hard disk space see note 3 22 WSXGA 1680 x 1050 monitor 24 bit colour and Mouse or similar device 3 Whilst the installation itself only takes
47. t to jumper LK2 according to your RAM size top two pins for 128k and 512k bottom two pins for 32k 7 Note the current Memory configuration in the panel Use Menu 2 while logged off to view the Ram details then Default the panel from a terminal Menu 7 5 2 using this memory configuration i e The memory configuration that was uploaded in step 5 8 Use Insight Launch Pad to start Insight Edit 9 Locate the panel in the Insight Toolbar 10 Right click the panel and choose Use Insight comms task in the menu that appears 11 Tick the box that says I have activated the Insight Comms Task in the Control Module then click OK 12 Right click the panel choose Entire Panel in the menu that appears then choose Mark For Download The panel turns red indicating there are records waiting to be written to the panel 13 Go to Step 3 Connecting the Panel E o Step 2 Option 2 Enrolling a Version 5 or later Panel 1 Configure an Insight comms task in the panel It must be comms task 1 2 Start Insight Launch Pad then click the Enrol Panels icon 3 Log in as installer the default password is installer 4 Enter the details of your V5 or later panel Make sure the protocol is set to Insight 5 Click Enrol Now Step 3 Connecting the Panel 1 Make sure comms task 1 in the panel is configured as Insight and set to Active Use Insight Launch Pad to start Insight Ed
48. this option if you wish to use a modem on the Insight Server computer to dial an internal modem on the panel Specify any additional connection parameters here Settings such as baud rate must match those of the panel Do not change this setting from LOCAL Set this to PCDirect Make sure there is a PCDirect comms task configured in the panel The PIN number of User 1 in the panel Although you can enrol version 4 panels and perform limited management operations you cannot take full advantage of all Insight features until they are upgraded to version 5 See page 6 Troubleshooting If you receive a message to say that the upload failed review the following checklists If you are using the Insight protocol to enrol the panel If you upgraded the panel from version 4 o Was your firmware upgrade successful Press MENU 2 on any Elite Terminal and confirm that the version is 5 xx o Did you remember to default the panel The Insight comms task must be Comms Task 1 Check the configuration of your Insight comms task matches with the Insight software o Panel ID which must be unique and non zero o Connection method and parameters including baud rate etc Check you have entered the panel serial number correctly including leading zeros If you re enrolling an IP Door Controller make sure you ticked the IP Door Controller option If you re enrolling a regular Control Module leave the option cleared If you are using Serial
49. tocol If you are enrolling a version 4 panel Name Panel ID Serial Number IP Door Controller Add To Site Encryption Key Connection Settings Panel Server Protocol Installer PIN Warning Enter a name for the panel Enter a unique non zero number in this field The first two digits should be 00 Later on when the panel is upgraded to version 5 you must configure the Insight comms task with this value Enter the panel serial number press MENU 2 on any terminal You must enter the number exactly as it appears including leading zeros Leave this field un ticked Shows the site that will contain the newly enrolled panel Enter the encryption key for this panel exactly 32 digits Later on when the panel is upgraded to version 5 you must configure the Insight comms task with this value Leaving this field blank is equivalent to selecting all zeros Specify the connection method you will use to enrol the panel e Ethernet gt Panel Ethernet UART you cannot select this option when enrolling a version 4 panel e Serial Port gt Panel UART select this option if you are using a direct serial connection between Insight Server and the panel or if you are using a serial to TCP IP protocol converter e PC Modem gt Panel External Modem choose this option if you wish to use a modem on the Insight Server computer to dial an external modem on the panel e PC Modem gt Panel Internal Modem choose
50. ts check memory configuration download review Tip You can get more information about the current connection status of a panel Right click the panel and choose properties in the menu that appears then click the status icon Tip To get a quick overview of the status of all panels in an installation click the status tab of the Insight Toolbar It lists all panels in a flat hierarchy with all sub sites removed from the tree al 28 Manual Connections You can manually connect a panel in Insight Use this option to connect to a dial up panel or if you have configured a panel to be non permanently connected To connect a panel ME Sisolate M Disconnect 1 Right click the panel in the Insight Toolbar and choose Auto iS 4 reso a H A 5 Timing Connect in the menu that appears E Decimas Y Uilocked Delete Insight establishes a connection with the panel The connection icon turns green with a tick upon success or red with a cross if the connection could not be established Properties Browser Note The connection will remain active even if you close all Insight modules The connection will only be broken if you choose to disconnect or if the Insight Server is stopped Tip If the panel is configured with multiple connection types for example direct serial and dial up Insight tries the best path first Insight always tries to connect in this order TCP IP direct seria

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