HP LaserJet M5025/M5035 MFP Service Manual
Contents
1. Ee se Ee ek se De Re Ke Ge RE be ee Re ke eke Re ee ba ede 566 RFU with a DC controller firmware update ie ee ee ee RR Ee AR AR Re Re RR 566 EIO device does not properly seat 566 Print cartridge cannot be removed EE KEER EE RE EE ER SEER seinen eke GR Se Ak nannte ando inne 566 False left door open error message iis se eke Re akid Ge Ee A Re ee ee ee ee ee ee ee ee 567 Dark or flickering control panel display ss mm 567 Fuser edge overheat slowdown cceceeeeeeececcceeeecceeeeeeeeeeeeeettaaseeaaeaanaeseeseeeeeeeeeeeess 567 PANS itd RE EE EO EE OR N N 571 How to use the parts lists and diagrams see ee ee ee ee ene eene 572 Leges EE EE RE EE eee 572 Related documentation and software ie ee ee Re AA ee RR ee ee ee ee ee ee ee ke ee ee ee ee ke nnne 573 Accessories supplies and whole unit components ee ee ee ee ee Ee EE ee ee ee ee 573 Automatic document feeder whole unit ee ee Re AR Re AR Re emnes 582 Frontend cover ADF En 584 FING ES ADF ER AE EI OO ER EK AE 586 Base le AG DR OE Ra Rea v 588 Backbone assembly ADE 22 aeter SE ee ec eae ed pc ES aad a ES 590 Jam Cover ADF 594 Pickup roller assembly ADF ss ttt ettet tr ertet ple ED abdomen e d du RE HERE 596 Separation pad assembly ADF eese aceites et ENE RR EL LA SERRA a LAS AERE EE ee Rees eek ged 598 Separati2. In pU TE y iso RA RO OE OR OR OE N 226 Se AA AA EA EA EE ER 227 Control panel OE 228 Scanner controller board SCB and cover iese ee ee AR eem 230 elle le 232 Glass assembly and top Cover iese ee esse RE ESE EE KA GER EE SR RE RE ENG Ge ee kann ee ee Ge daa 235 Optic Ile AA RE AO EE EE 240 To reinstall the drive belt and optic assembly is ER AR Re AA Re ee ee ee 246 delde EG 249 Transmission assemblies and slide rail ie ek eke Re Re Ee ee ee ee ee AR AA Re de ee de ee 250 Stapler stacker HP LaserJet M5035xs only ese ee ee ee ee ee ee Ge ee ee ee Ge enne 253 Stapler stacker assembly ee ee ee AA ee Re ee Re ee ee Re ee ee ee ee ee ee ee ke ee ee ee nennen 254 SEASON 257 Rear COVEN ss REM 258 ES ies Lem 259 ENWW vii viii OUBULDIR aiena deele eege ee 260 DUPIEX COVER ihe 261 ES ee AR N 262 Rightand ME ge 264 Front door and stapler unit Cover 266 Output bin stay support arm ii ER GR AR Re RA Re ee ee ee ee ee ee ee ee ee AR ek Re AR ee ede ee ee ee 270 Fear Ao ER OO HA EE ER 271 Stack COVER EE 272 Stapler UNI xe EA EE ER OR rece 273 Paper feed assembly Stapler ie ee ee ee AR Re ee GR RA ee ee ee GR RA ee ee ee ee AA ee ee 275 Alignment and jogger guide assembly ie RR ER AR AAR Re Ee ee ee ee ee ee ee nne 276 Install the alignment and jogger guide assembly ee ee ee 280 Jogger gide UMIE rosia EE OR RE 283 Frontdoor I
3. e orba e du NK E Pee 67 Resels MENU MR RR 76 eu 76 Use information pages ee ee ee ER AR AR Re Re ee ee ee ee ee ee ee ee Re Re Gee ee ee ee ee ee ee ee 76 Configuring and verifying an IP address esse ee ee ee ee ee aE ee emnes 79 Identifying the TCP IP address ese ee ee ee ke ee eee ee Re ee ee ee Re ee ee ee kke ee ee ee ke ee ee 79 Use eu Lee Ee 79 Set up a dynamic host configuration protocol DHCP ee se ke ee ee ee 79 Verifying the TCP IP configuration 0 00 ee etree Ge Re ee meme 79 Changing an IP address 2 te eee e a E en hd 79 Change an IP address by using HP Web Jetadmin sesssseesss 79 Change an IP address by using the embedded Web server 80 Change an IP address by using the control panel ie se ke 80 Remote firmware Updates a rt breed EXER OO OE OER 81 FACOG CUM scenes ssi 81 iv ENWW Print the contiguration page n enti eege 81 Printing a mend map ESE EE daret der GENEREER Se Ee uen epus 82 Downloading the new firmware from the HP Web site sesse see ee ee ee ee ee 82 Downloading the new firmware to the device ek ee ee ee 82 Troubleshooting firmware updates ee ke ee ee ke ee ee ee Re ee ee ee ke ee ee 82 Remote firmware update by using FTP through a browser iese ee ee 84 Remote firmware update by using FTP on a direct network connection 85 Remote firmware update t
4. eae eda Re Eo a V A EE Ne EL Y dd 833 Appendix C Regulatory information ENWW xiii xiv RE Ce E Le Environmental product stewardship program iese see ee ee Re Re ee ee ee ee ee ee ee Ge AR AA ede ee ee ee Protecting the epvironmen ii ARE EE nette WE AA EE et EE Se d IV DK Ee Ee Ozone Doreen ze RE EE RE EE Re a SEENEN Se Power CONSUMPTION 35 EE EERS eor Ht Be EE EE GE SE eaten eei netos iri s Toner consumption ees ee ee ee Ee Re ee ee ee ee ee EE GE EE ee ee ee sss ssa as iain Paper uSe ER OE NIME EE Eje dE ENEE EE E EE HP LaserJet print Supplies oer eto tto rosae a eere ndo HP print supplies returns and recycling program information aper REL EE ER ER N RE EE N EWEN ee EE Disposal of waste equipment by users in private households in the European Bep Material Safety Data Sheet MSDS ee ee ee ee ee AA ee RR nenne For more IniormalOf ss EE RE EE ge AR E e ede EE e tdt ER Telecom ELS AA cR Declaration of eel eed RE EE eters ancient Safety statements iese ee ee ee ee AR Ee AA ee ee GR ek Re AA ee ee ee ee ennt Ee ke de ee tein ee ee sinere rns Laser safety N Em Canadian DOC regulations ie ee ee Re cnet ee Re ee ee ee Re ee ee ee Re ee ee ee VCCI statement Japan N ER EMI statement Korea s d ee Ge Ee rena be eu aia edge EMI statement Taiwan N e e nennen nennen nnns Laser statement tor Finland gen For the complete PDF manual please visit www LaserPro
5. ee ee ee 118 Fuser lee 119 Step TT AA AR OE N 119 Drum cleaning block ER ER ER AR EA Re Re AAR ee Gee ee eene ee ee ee ee ee ee ee 119 step 7 drum cleaning 2 iini Re KEES Ba ee lae ne 119 Printcartridge u c ern tasse ee at sd Ee ne dtu een eade AS ee ed ge b en RE e egi 119 MsuyAc IEEE 120 Pickup arnd feed system ma ie teen tet beet pae le xe ee RR TQUE ee TM ERR ERAS 121 Cassette paper size and presence detection ee 124 Upper and lower cassette pickup mechanism iss ekke Re Re ee ee ee ee ee 125 Multiple feed prevention mechanism ese ee ee ee ee ee ee ee ee ee 127 Tray 1 multipurpose tray pickup mechanism ee RR ee ee 128 Skew correction mechanism registration ie eek ke ee ee ke ee ee 129 Fuser delivery block SR RE RR EE EE RISO 130 LOOP COMTO Rd EE EE iea E Eaa iae 130 Jam Re Ee AR OE EN EE EE N 131 DuplexiIng uni EE ES ee EE Ee da t ed DE DR Ee ee De ee dig ee ee ees 133 Duplexing reverse feed operation RR AR AR AA Re AA Re Im 134 Duplexing teed operallOn tte tet De ee Gee N EN ket Rut Itn rada HR Vee EG ER EE EK ee 135 Duplexing horizontal registration function ee ee ee enn 136 Duplexing unit Jam detection se EE nce aE e EA ee 137 1 x 500 sheet and 3 x 500 sheet high capacity input feeder sse 138 Pickup feed Belt EE 140 HCI pickup mechanism ee ee ee RR Re AA AA Re ee ee ee ee ee ee ee ee GR AR AA AA Re nnne ee ee ee ee 142 LIT UP Beie E 143 Mu
6. 6 Image defect examples RA OO N EE HE 476 Light print partial page nnne 478 Light print entire pag 3 5 etiem Ieri nee doen dote yeni Gees ky RS eek ds 479 ode SR OR LTDA ELE 480 Blie POUtS EET ESI LS 481 CINES 483 Gray background AE EO RE OE EE HOE 483 Toner smear D 485 LOOSE EE 485 Ropealing Ree 487 Repeating Image EE EE OE ER EA N 487 Misformed characters i AR ites reet vt EC crc ieee 488 Page E 489 CUNT OF HE 490 Wrinkles or creases ie ER AR AA AE ee ee Ge AR Re Re ee ee ee ee ee ee ee ee ent 490 ld EE EM 491 RR lee 491 White SpotS om Black AE EE ER RENR STUPRO SEENEN 492 Scattered We GE 492 Blurred DD 22r EENS OE 493 Random image repetition cre e e e e D ee Ge 493 Solve copy quality problems esinaine i aaa ee ee ek Re Re ede nens 494 ADF image quality problems isiin tanssi ee ee ee ee ee Re RA ee ee ee ee ee ee 494 Blank page ADF ee ek RR Re RR eene 494 Page skew ADF csse e eaa eed e EE KRANE e e 495 Horizontal lines ADF ee ee ee ee Re ee ee ee ee e 495 Image shifted ADF iss ss sees eter im o e RR KEES EE RE ve Nisa 495 Unexpected Image ADEPT 496 Flatbed glass image quality problems iii ee ee Re ee ee ee ee ke ee ee 496 Poor uniformity flatbed anisa 496 Poor uniformity gradual flatbed ee ee ee RR Re ee ee ee 496 Lamp inverter failure flatbed iese ee ee ee ee ek Re ee ee ee 496 Streaks on page flatbed
7. E iss cci ceti cei cel dei t nd 33 Use the HP Printer Utility for Macintosh iese se ee ee ee ee ek ee mmm emm nennen 34 Open the HP Printer UNITY ii EE AE pe quz titan AE EG GEE DAE ESE etu va eerie 34 HP Printer Utility features 5 laici ciere nera Deep ee tL ERR Rds ee ERR sn ike De ER qe no Ede 35 Use the Administration menu iiis cett reed Lo tee eda deed d dod dE Rd 36 Navigate the Administration menu 36 Information OE OE OE RO ER EE RE OE RE in 36 Default Job Options Menu on ettet ke Ge RE RR RR ON AK Eg BERE agar EX sd ER ke MUR 37 Default Options for Originals iss tete mand aaah EG Se 37 liage aduse EE 39 Default Copy Optom sieeve RE DE EE NR RR ER PR ee GE EE Ge N GEN EE ee ERKEN EN 40 D fault ax ele le EE 41 Default E mail Options cccccccccccccccccececeeeeseeeeceeeeceeeeaeseseeeeseseeeeeseeeeeaeauanenes 42 Default Send to Folder Opotions i sineriinisnrsiainria eaen a i 43 Default Print Options se ek ee Re ee ee ee ee ee ee AR AA iaa ia ee ee ee ee nnns 44 Time scheduling MENU e 45 Management Menu 47 Initial S tUp MENU ER 48 Networking and HEN co atl seen tee recen as nae eae rea 48 RK Te OE OR ER AR E 56 NEUESTE cn 59 Send Setup En UE 59 Device Behavior metnu EE rede ree LED e Ie ON eel re a 60 Print Quality Hen ertet RE ER EE dade de 64 Troubleshooting TRO IW eco eti to pete ere o n Ie Es tera pe ope ae aote
8. Ee Ke pes An MEAN E e a RS GER ee RE 2 eatures compallSOD ie or eg TU e Eg id a ER ee N N ertt ae ab eda RR a 3 Mr e RE EE a aa 5 Be MEE UEM 5 Interface ports cio EE AE EE OE SEA RS 8 RI EE LL LU 9 Supported operating systems ii ER ER AA Re ee ee ee ee ene ee mene Re AA de ee ee nennen nnne 9 SUPPOMed printer drivers si 1 eio Iren reo GER EA SEG CER Ge N Ge ge EG Ge GER EER N RE EE EE EDE ADRES ERE 9 Select the correct printer driver see ee ee ee ee ee ee GR ee Re AA Re ee ee ee ee ee ee ee ee Re ee ee ee 10 Universal printer drivers Ese IE EERS SeSe ER RD ert ed tr ARE RE Gee Ne VEG sk cet 10 Driver Autoconfiguration ee ee ee ee ee Re ee ee ee Re eene 10 Update RR RE ER EE EE 11 HP Driver Prec onfiguratlOM uerit rotten Ge sk reb obe Ede Red Ed 11 Priority Tor print Settiligs 2 EE KERS EK EES SR ER LEER Ted re Die e Rx Rene ee De ge ee Se Rg 11 Opel the Pinter drlVets eer lente De Ee dealer na ee a E RR 12 Software for Macintosh computers cecccccceceeeeeeeeeeeeeeeeeeteeceesseeaecaaaaaaecaecaeeeeeeeeeeeeeees 13 Remove software from Macintosh operating systems sussssssss 13 Bre OE AE EO EE EE EE EI 14 AP MARIE AR RE N 14 Embedded Web server 14 Send Fax de RA AE ER EE EA 14 HP Easy Printer Care software sesse dee ee ee ee dee ee ee ee eene 15 Supported operating systems RR anaieri ee ee ee ee ee ee 15 Supported browsers ie HH 15 Other component
9. HP LaserJet M5025 M5035 MFP Series printers Service manual For the complete PDF manual please visit www LaserPros com HP LaserJet M5025 and HP LaserJet M5035 Series MFP Service Manual invent Copyright and License 2006 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number Q7829 90908 Edition 1 10 2006 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Linux is a U S registered trademark of Linus Torvalds Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR logo are U S registered marks of the United States Environmental Protection Agency Java is a U S registered trademark of Sun Microsystems Inc D ENERGY STAR Table of contents 1 Basics DEVICE COM PANS OM EE EE MR SE a ES GO Ge
10. bera ett erecti e be 515 Use the control panel 2 ertt tt et eee peek ener ee o pat ad E GEES AE LAGE RR ERRARE Ge Ee ge de 516 Controlepanel layout ox OE RE ER OR EE 516 ele WEE 517 Buttons on the tOUclISCEGel AR ER EE EE N 518 Controlspariel help Systetm eene idet er rtl Pe rate e d Rea be Re ERR Ge WK veg 518 Solve fax problems sarsi inasi ert EE RE XE ERR RE ERA EE EE EE RE N 519 Solve sending problem EE 519 Solve receiving problems 00 2 eee eee ee Re AR Re ee eene ee ee ee Re ee ee ee ee ee ee ee ke ee ee 520 Solve e mail problems ER EE od 522 Validate the SMTP gateway address sss eene 522 Validate the LDAP gateway address iss se ee ke Re eke ee ee ee ee ee ee ee ee ea ee n 522 DIAGKANNS ee M 523 ADE CE 523 Sensors ADF iese t Dee Ee uec tr rette piii ge d dex pad ee reamed 523 Witing diagram ADF itin reto pee Ee A Ge Ee eg GE 524 Sr 525 Components ScannEr cer tuere pete O ERR EE une 525 Wiring diagram Scanner 2 erai eiae LL GEREGEER ERGE GESE aba GE GEGEE cus 526 Stapler STACK lem 527 External panels and covers stapler stacker ie se RR ee ee ke ee 527 Sensors stapler stacker ee ek Re ee ee ee Re ee ee eene 528 PCA stapler stacker EE ELDER AEN 529 Wiring diagram stapler stacker iese ee ee RA RR ee ee ee ee Re ee RA ee ee ee 530 Engine Dase UN T EE 531 Engine base UDI EE 531 Interface connect
11. causes of repeating jams cee niet ee een enne nennen ee Re ee ee nenne nennen 452 Solve general repeated JAMS sis EKS cott er erroe Ke ESE cya Ge GE Dr Ge d e EE Ce Eve d AER Ned ek 457 NTL RECOV OY M D 458 Clear jams 459 Clear jams from the automatic document feeder AIDET ke ee ee ke ee 459 Clear jams from the stapler stacker iese ee ek RA RA Re ee ke ee AA enne 461 Clear jams from the output path ieor meirein i A ee ee ee ee nn 463 Clear jams from the optional duplexer RR RR RR AR AA Re AA Re ee ee ee de ee ee ee ee ee ee 464 Clear jams from the print cartridge area ie ee RR Re ee Re emm 466 Clear jams from the input tray areas iese ee ee ke ee ee Ge RR e ener nnn 468 Clear jams from the Tray 1 input area o oo eee eee ee Re ee ee ee ke ee ee ee ke ke ee ee 468 Clear jams from the Tray 2 and Tray 3 input are 468 Clear jams from the Tray 4 5 6 input areas iese ee ek Re ee ek RR ee ee RA ee ee 470 Clear Staple Jamis E 472 ENWW ix Solving Blue e Ee lee EE 475 Solve print quality problems ie ee ER GR ee AR Re AA AA Re ede Gee ee de ee ee 475 Solve copy quality problems sssini EE EE ER EA EA ek ee Re ede ede ee 475 Print quality problems associated with mea 475 Print quality problems associated with the environment 476 Print quality problems associated with jams ee GR ER ER ER RE ee ee 47
12. e assembly print englne accidet tertie cer te e eaa dete ERGE GESE npe cd a e nano EEN 654 Lower drive assembly print engine ccccceeeeseeecceeeeenecencceeeeneneeenceeeeenscneneceaeeenseeneeeeertesneeeeees 656 Upper cassette print engifi circ dte recte VERE ese cereo cette aede tore evened 658 Lower cassette print engine 662 Upper cassette pickup assembly print engine 666 Lower cassette pickup assembly print engine seem 670 Registration assembly print engine 2 crece etie GEE Gees GE re eeu EERS e EN EES Gede KERE 674 Paper feed assembly print engine 676 PGA assemblies print engille sees EERS Ee iret extat esta ee Gegee in eae EE EU quce ER Reg ee Re ge 678 FUSER print engine E 680 Fuser pressure release assembly print engine 684 High capacity input HCI 1X500 feeder main body 686 High capacity input HCI 3X500 feeder main body 690 Mice ME Esra AR N EE OE EO EE N 694 Besin ES 696 Paper pickup assembly ICI sissies es ated EERS es EE cette tec Gede ocio pd Gesk bene EEN 700 HCI enero ug EE Ee SA ERK EG SE EA RE ee BEER Ee se ae Ee ee EER Pe Ene EER De ae Ed se gee ed 704 Alphabetical parts liSt rrinim AE RE ME EO Rd 706 Numerical parts list 764 Appendix A Specifications Physical specifications ie ee ee Re ee AR Re ee eiaa kaaneni nennen nennen ee ee nene ee ee ke ee ee 824 Electrical specificati
13. ecceceeeceeeeeeeeeeeeeeeeseceeaaaaaaeaeeeeeeeeeseneees 97 Preventive maintenance for the print engine 97 The ADF maintenance kt 97 oe ER RA RA 98 Clean the exterior MM 98 Clean the scanner glass 1 RR EE RE E 98 Clean the scanner lid backing ee ee ee Re ee ek Ke mener 99 Clean the ADP RE ER E ELDER AA 100 Clean the print engine paper path cccccceccee cece eee eeee teeta ce EA Ge AA AR ede ee Re ee ee ee ee ee ee ee 100 4 Theory of operation MEP Ede Ri AE MR ER EN AE N AR 104 Print el M EE 106 Basic sequence of operation ee ee ee ee ee nnn nenne nennen ee ee ee 106 Power on RUE e 107 Engine Control SYSem cet eret et eene ee ee ea eege 107 DC controller POA RE RE RE RE EE deere 108 High voltage power supply PCA iis ees eise sd ee ee de ee ed ek ek ke Ge eek be ee ee ee 109 Low voltage power supply PCA ee ee ee ee ee eke Re ee ee nennen 112 Video Interface Eontrol EE 113 Eye SS EA EE N EE N 113 Image formation systeR EE 114 Electrostatic latent image formation block seese 116 ENWW V Step 1 primary charging TE 116 Step 2 laser beam exposure ee ee ee Ee ee ee ee EE ee ee ee ee 116 Development block ede DE BEWE deett OR et ie 117 Step 3 developing acere Ko GEE aa GE Be RSA ERAS 117 Transfer DIOGK SA 118 Step 4 image transfer cece ee ee ee Re ee ee ke ee ee 118 Step 5 separation from the drum ee ee ee
14. ee Re tees ee ee RR ee eee ee RR ee ee ee Re ee ee ee RR ee ee nnns 354 DC controller PCA RR RR EO OR EA AN an aea 357 Upper cassette pickup assembly iis Re Re ee ER ee AA Re RA de Ime 359 Lower cassette drive assembly iis RE ER KEER AE KA EE GE KA GER nhan Ee ee ek be eek dads ee i 362 Mali MOOT ere dees dee eg E teg 363 Lower cassette pickup assembly iis ee ee Ge ee Re AA Gee enne 368 ENWW HightGapacity input feeder ertet enne rsa eet Lotte Lee Led a uen ed tee 371 Front door single tray unit only 2 iet ur ee ec aene eye tat RE ER ER EES 372 ROM COOP ee 373 Back COVER eerte a REO NR ae cO MEAM Me x MU ce ME DE 376 Motor s and PCA S E 377 Paper pickup assemblies RR RR ER Re AA Ge ee ee ee ee ee ee ee GR nennen ee ee ee ee 378 Right side AE ORR irit AS 381 Left side tray rail S MR EO KO OE Ie 382 Lifter driver assembly erred E 384 6 Troubleshooting srerre o E 389 Basic troubleshooting checklist sssssseeene nennen ee ee ee ee ee nnns 390 Factors that affect device performance ie ee ee annn anina a ee 390 Troubleshooting flowchart ee eee Re ee renee ee tina ee ee ee Re ee ee ee kke ee ee ee ke ee ee ttnS 391 Power on self diagnostic tests ss see Ge EE Re EG SGA EE Re GE SG Ge Ee N ee Gee A 391 Step 1 Does READY appear on the control panel display see ee ee
15. ee ee ee ee 391 Step 2 Can you print a configuration page ee ke ee Re ee ee 392 Step 3 Does the device COPY eoe ep eet pene n se deni ee Se RE ee Ee RE GR RS 393 Step 4 Does the job print as expected 2 0 eee ee ee ee ER GR GR ee ee Re RR ede Gee eet 393 Step 5 Does the printer select media from the correct trays seke Re ee ee ee ee ee 394 Control panel message ode AR RE OR N RE uan tnn a a Enna ceu nain anas 396 Control pariel MESSAGES usce ctt t cec aea at edad ax ed exe pau ge t e age O 397 Replacement parts configuration sse nn enne nnne nnne nnne nennen 442 Formatter and dc controller sss see REKE Ee GARY ESE ROSE Ee Ge rei eo eet ropa eR ea auta 442 Formatter new c EE N 442 DC controller new or previously installed in another printer ee ee ee ee ke ee 442 Guidelines for using paper ccc eee ER cece ER AA AA Re ee ee ee ee ee ee ee nenne rr Iren ee ee ee ee ee ee ee 443 Supported media weights and sizes iis ee Ee EA EA Re AA ee ee ee ee ee enne ek ek Re ee ee ee ee ee ee ee 444 Printing internal Tuten Eiere le EE 447 Jam IOCAU EE 448 General paper path and jam troubleshooting sis ee Re ee ee ee ee ee Re GR ee ee ee Re Re ee ee 449 Paper path checklist ioi ER SE ER GEE eege 449 Jamsim Tray 1 WEE 450 Jams in Tray 2 OF Tay 9 iicet e eer RE Ee ved des AE GE Rd ee Rg GE 450 Jams in the optional high capacity input feeder ER ER GR ee ee ee ee 451 Common
16. hrough a local MS Windows port 86 Windows NT 4 0 Windows 2000 Windows XP Windows XP or Windows 2002 86 Remote firmware update through a USB port 87 Remote firmware update through an MS Windows network 88 Remote firmware update for UNIX systems 89 Remote firmware update by using the LPR command sess 89 Remote firmware update through HP Web Jetadmin 90 Manage Mee EE 92 SU pplies life ER er ost EE AO ER PARA EE N 92 Approximate print cartridge replacement intervals ER ER ee ee AA Re ee ee 92 Manage the print cartridge ie ee ee Re ee ee Re tees ee Ge RR ee ee ee Re ee ee nennen 92 Print cartridge storage ie te tese SEKER GENE SEE Re GEGEE RE EE e EE E EN Ee 92 Use genuine HP print cartridges iss ese ese ee ee ee ee ee ee ee ee ee ee ee ee ee 92 HP policy on non HP print cartridges esse se ee ee ee ee ee ee ee ee ee dee ee ee 92 Printcartridge authentication AA kk ee Ak de n 93 HP fraud hotline and Web site sees ese Se Ek Gee Se Ek Ge ee ee Ke Ge ee EE Ge ee 93 Replace supplies and Darts 2 ES RR ER RE EG EE RR E Ee we De ge d ag Ge I ge ege H 94 Supply replacement guidelines ie ee ee ER AR AA RA Ge ee ee ee ee ee ee ee ee Re de ee ee ee ee 94 Change the print Cami Ge eer ane cor alec Ee inte lave eire dau eed dud edet 94 Perform preventive maintenance cccceceeceeeeeeen
17. iese ee ee ee ee 497 Unexpected results flatbed ee c cee Re ee ee Re ee ee Re ee ee 497 Solve copy problemi NE ER RE saneaaatedaases 497 Media handling DrobleimS iste SEER Kees GESE reo GESE ARE aun E REA 497 Performance Problems eater dn a een Iba REA RR EX RR RE AA EN ee RARE XII RA ERR ENGEN 499 Troubleshooting communication interfaces ie ee Re E ee ee nne 500 Check communications ie ee AA AA AE EA AA AA ee ee iaa ee ek ee eke ee ee 500 Troubleshooting the dle AE ME AE N EO N 500 Jetdirect page tree rece inneni neie iiiaae 500 BOOt eem 502 Low level boot key sequences uses ede se ed n Re ee TUER Ed ane and 503 Mid level boot key sequences sienne SE Ee RE kn Ga AA AE EER Rd n dana ee RR Gee Gee ee RE de 504 ENWW High level boot key sequences ese se ed Ee AE Re nnne nena nasa sette nasa asses nna da ee 504 Control panel boot sequence calibration RR AR AA AR Re AA Re ee ee ee ee ee ee 505 Engine test formatter removed esse dese dd ese de dd ee Ee ek de ee Re denen Re Red de ee be 505 Denice IS EE nae ON OE eee 507 Accessing the service un 507 ENEE c 509 Restoring the service ID iiie terii trea ir ped Ro INEEN RE RE REL CHAT ERE SET CREAR GES eae 510 Convert the service ID to an actual date ee ee ee Re ee 510 Troubleshooting meri EE EE andes 511 Accessing the troubleshooting menu Re ee ee RR ee RR ee ee nnns 511 Calibrate iheseanmer iet redderet
18. ions engine iss oni 532 External panels and covers engine ee ee ee RR ee ee RR ee ee ee 533 Major components engine ie ee ee ee menn 535 Motors arid fans endie EE Ab dence dina 536 PCAS GNGING AR EE RE ER OR N 537 Sensors and switches engine ee se Re ee ee ee Re ee ee ee ke en 538 DC controller PCA connectors engine 539 DC controller input output signals engine ee ee Re ee ee 541 Wiring diagrams engine eee eaeecaaeaaaeaaaeaaecaeeeeeeeeeeees 546 Timing diagram engirie EE 548 High capacity input feeder ee ee ee ee Re ee ee eene 549 External covers and panels HCH 549 Major comporierits ACI siese Ese ee citta eee e ese ed ed t 550 Motor s and PCA S HCI ees ee ees ee ee ke ee ee ee enne rennes 551 ENWW Xi Sirio 552 7 Parts and diagrams xii Wiring diagrams HCI EE 553 Repetitive defect ruler ttt tier tte nra GE EE PA ERR YT GR Ee ee EER DA AR ANNE 554 interlocks and linkages tertio N N EE ed NG 555 Print cartridge and MFP contacts eer es n be See ed tese ctt Y t EE o 563 KOHONT Us m 565 Control panel ESD disruption ss 3 eret EISER tet Ge Eed Re EE eee ken re ed Ges GESE aii eae 565 Clearing a jam from the right print cartridge side 565 Loading Tray 2 3 4 5 with letter or A4 media 566 The stapler stacker only staples letter and A4 media 566 Formatter cage does not properly seat 566 RFU with a SCB firmware upgrade
19. ltiple feed prevention mechanism isi se RR AR AR Re AA ee Re ee Re ee ee ee ee 145 CI NEC 147 Scanner Component R 148 ADE EG EE Ee Ee EE eegen 150 TEER E 150 ADF simplex printing operation Sequence ER ER ee AR AR ee ee ee ee ee 150 ADF duplex printing operation sequence RA RR RR AE ee ee ee aa AA ee ee ee 151 M ltifeed operation EE OE OE OE N 152 End of ascamjoboperaloN dcc ee T ede Ge eed 153 Paper pick and separation operation ie RR AR AR Re AA AA ee ee ee ee ee e 153 BT SEER OE RE RR OE SEN 154 Ela Es eo oen EO EE EE N 155 er a ER ER RE EE EG 155 Basic Operation RA aa Ge ee ee ee ER ER EA ee ke AA ee ee ee ee ee ee ee ee 156 Control SERE RE OE EA RE OR EE eee 157 Feedistack Systemi si EE GR RR SR Re Gee keiden Ge GE de GE DA Gee RR EE ARE GE a 160 eise SS EE EE OO De 175 5 Removal and replacement Vi ENWW Removal and replacement strategy s a EE ER eor se eec Ene oe a 178 rure dle Ed m 178 Iro 179 TYPOS EE 179 Service apprOacli E 180 Before performing service ee ee GR Re ee ee Re ee ee ek m ee ee ee ke ee ee ee Re ee ee ee ke ee ee 180 After performing Service 2 cove cage EES tace arci akute et ka coe SEER a co y ERK CE EYES RA Cc YER REG 180 Parts removal order 181 User replaceable parts ss EE REEDE SEGE redet el eege E EY E ERE dea EE NSR NE BERGE N EE eg 182 Print Carttid G6 EE 183 ADF separatio
20. mMerloCK SWITCH duree eed ee de n de Es N e a RR ee 286 Printengine base unit rc e n de e eq ER AS DE Re GAS nd ee EE 288 Belg ue TEE 290 Face dOWN COVED EE 291 Eie AE AE AE ia EE N 292 Buggie 293 BT TO AA OE OE OE OE EE N OE EE 295 Front COVer rs TEE 296 Face down slde COVer ER EE OE N 300 TOP Bir uge EE 302 Frontinner COVEN AR EE EA N OE eR ee 304 RIGHT GOOF OE EE AO OE EE ER lis 306 Lower left COVOl AE EE EE EES 308 Left real COVER ie ees Ee 311 TOP COVER EE 312 Right rear Inner COVER E nantes 313 Rig t rear COVER ME RR TE RR RA EE NERA 315 Left rear ds ER 316 Print cartridge door 318 Registration assembly RE RE LIE Irene AAEEEEeEEEL EERSTEN tanneries 325 Fuser pressure release assembly ii ee RR AA AR Ge ee ee ee Re Re eer 328 di EE EA EA OE 329 Paper delivery assembly recto ee ve deett on des eto dl dine bie Pe 330 Paper feed assembly base unit EE ERGE RE EE EE ER RR EE ERG tenentem ann Geek kd anas See Ek 332 Reinstall the paper feed assembly ii ER EA Ee AA AA ee ee ee 333 FUSER TAIN gies AL EE ET 338 FUSER MOLOI see sees m 339 EE AR OE NE OR ESA 340 Low voltage power supply assembly ees ese dee ee ee ee ee emere 342 Interconnect PCA assembly ER Gee renati t renean rti KERE Ge e AR Ke Te Ee Eg Ru ee Ke Eg 345 High Voltage power supply cr ER AE RE 347 Lifter drive assembly ou eee eee ee terre tite
21. n pad and pickup and feed roller assemblies removal and Ae E E WEE 184 LS de TEE 187 Tray 1 pickup roller multipurpose paper pickup roller iis ee ee ee ee ee ee ee ee Re 188 Tray 1 separation pad assembly multipurpose pad assembly iese Re ee ee ee 189 Tray 2 and Tray 3 pickup rollers paper pickup roller assembly 191 Tray 2 and Tray 3 separation pad assembly separation block assembly 193 Tray 4 Tray 5 and Tray 6 pickup and feed rollers paper feed roller assembly 194 US OM ses EE cast sodas est a cate geet cd oe DE Ee Ee ee ines 195 BHIUBCP P U M 198 Formatter cover and cage ee ee Re Re ee ee Re ee ee ek ke nennen nennen 199 aieo ER RE EE RE ER 201 Fax PCA c x eR 202 PDF RR AE N N N EE ER EE 203 ADF de RE RE EE EE M 204 ADF input tray Ee EO OE a OR ER 206 separation floor assembly deeg 208 BAR 210 Jam COVER AE RE EE ERAN E 211 Hinge assemblies E 213 Float assembly iisas ER RR EG 214 White Dacking iss ee ee ee GR EA Re RA Ge ee ee ee ee ee ee Ge ee AA Re de ee ee ee ee ee ee ee ee ee Re AA ee 217 Frontend cover es OR ER EE EE EENS EE 219 Rear end cover cap AA AA AA Ge ee EA Ee Re AA ee ee ee sensn EA Ee Re AA ee ee ee ee ee 221 ADF PCA and wire harness se corre se Gr rr ER GR KAR ES Se br era deb ke teeter tees 224
22. on floor assembly ADE aut terre cb eene te ee tre E et aee eee eee 600 Scanner lee 602 Carriage assembly scanner optical assembly ee ee ee Re ee Ge Re ee ee Re ee ee ee Re ee emen 604 Scanner top assembly AE 606 Scanner controller board SCB assembly ee ee Re ee ee ee ee Re eene 608 Scanner lid sensor assembly ee eee ee Re ee nee ee Re ee ee RR ee ee ee Re ee ee ee ke ee ee ee ke ee ee ke ee 610 Scanner transmission drive assembly sesira nnsa aa a ee ee an eke ke ee ee ee 612 Stapler stacker assembly main body 614 Paper feed assembly stapler stacker iii ie ee ee RA Ee AA AA a a nennen 618 Alignment and jogger assembly stapler stacker iese ee ee ee ee ee eem 620 stapler assembly stapler Stacker see ESE ERG EER RE Ge ee edente ee NR REG e GEE EE RR Geek Rede 624 Staplet stacker POR t eet e gee tere te GER ER GE Re ae edita ket ave GED ge Ee OS GE RE d ei 626 Print engine external covers and panels ie ee ee ee ee enne ee Re ee ee ek ee ee ee ee ee 628 Cartridge door assembly print engine ee AT ee Re ee ee ee eee 632 Internal components print engine 1 of 3 ss ee RE KA n EE AK ee Se AK EG Ek KAR Ee ee Ee Ee ke 636 Internal components print engine 2 of 2 640 Internal components print engine 3 of 2 644 ENWW Paper delivery assembly print engine iese ed see Ge dee AA ee RA AA ed ed Ge ee AA AR Re AA Re ed da 648 Lifter drive assembly print engine 652 Fuser driv
23. ons aa aia Ea en de rrr dees nerd a d eee eee 825 ACOUSTIC emisSiONS 826 Operating environment PT 826 Appendix B Service and support Hewlett Packard limited warranty statement iese ee ee ee ek ee ee ee ee ee ee Re ee emen 827 Customer self repair warranty Service ee ee ee ee RR ee ee Re ee ee ee Re ee ee ee Re ee ee nennen 828 Print cartridge limited warranty Statement ee ee ee ee ee Ge ee ee ee emere 829 HP CUSTOMER CARO AA EE ER RA N ER OE 830 Oes ER ER RR OR 830 Telephone support 830 Software utilities drivers and electronic information ee ee ee ee ee ee ER ee ee RE ee ee 830 HP direct ordering for accessories or supplies ii iese ee ee ee ee ee ee ee ee ee ee ee 830 HP service information d etre N EE ME ER EAE EAR 830 RSR Nee E EE 830 HP Easy Printer Care SOftWAare 2 ec Es ER ES pie ER EEN ER Ge Ee X KEES RR NEE Re RR KERR DN 831 HP support and information for Macintosh computers iese ee ee ek AR Re Re ee ee ee ee ee 831 HP maintenance agreements 2 RR EE EER EE roe BREER ngu OE EFE EU ERE ENDE RR ER WE ce ER nanan eens 832 lee LCE 832 Next day on site service 0 2 eee eee Re ee terete ee eter eines ee ee Re ee ee ee ke ee ee 832 Weekly volume on site service ese ee ee ee ee kk ke ee ee mme 832 Repacking the device ee ee ee RR Re RR ee ee ee RR ee ee ee Re ee ee ee Re ee ee nennen 832 TE ER
24. s and utilities sss 15 2 Installation and configuration Site EE 18 Operating environment ee AR Re eene nene nennen ee ee ee ee ee ee ee ee nennen nennen nnns 20 lege euer AR RE 21 USB configuratiON eee ee teen e Re Ge Re ee ee ee ee ee ee EEE E ee nennen ee ee nnns 21 Network conflguratiOn EE OE OR N EE EE RE EE 21 Configure TCP IPv4 parameters ees se ee ee ee ee Re ee ee ee mee 22 ootan IP address ete nter tiu ER ee Rek 22 oebthe subnet mask utu dec ee Ced dee eet 22 Set the default gateway iis ee EE ERA EE ER See Ee eene nennen 23 Configure TCP IPvO paratmieters cc retro tati t oer ttr tee Ed Rte da be 23 Disable network protocols optional 24 ENWW iii Disable PXISPX eiert 24 Disable AppleTalk ee ee ee ee ee ee ee RR ee ee ee ee ee 24 Disable DECILL o 1 aim teh tea OE Ee 24 HP Jetdirect EIO print servers sees ss se se se ee ede ee ee ee ee ee ee ee ee Re ee ee ee ee ee ee ee 25 Installing printer MemMOry AR N OR OE N 26 To install printer memory iii ee ER ER AAR Re Re ee ee ee ee ee ee ee ee ee ek Re ee ede ee ee ee ee ee 26 3 Manage and maintain the device Use the embedded Web server EERSTES AE EEN REG tt een Seege ee e tmd de Seet ee 30 Open the embedded Web server by using a network connection ee 30 Embedded Web server sections eiiis senten nennt tdi ntn denne nh Ee de 31 Use HP Web Jetadmin SOTWAaTr
25. s com ENWW
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