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iChild User Guide

1. 01 4ug 2005 2005 2 IMMEDIATE ACTION MEXICO CHILD M ABDUCTION OUT OF COUNTRY 2005 1 ST LAURENT INFORMACI N INMEDIATA FINLANDIA 28 Jul SUSTRACCI N DEL MENOR DE 2005 Report on selection Refresh User Manual Central Authority User Manual Central Authority User Manual Central Authority User Manual Central Authority St Laurent Dany Central Authority To print a message check box and click on the Report on selection button q Message line iChild User Guide Using a Messages screen e Page 68 of 94 B Notes display Click on the subject underlined in blue or in red if the message requires an action to view the note associated with the message Screen 27 List of messages Total records found 5 Select All Reset fms os 2005 2 Routine Action Mexico Child Abduction out 01 Aug User Manual Central of country 2005 Authority 2005 2 A Mexico Child Abduction out of countr 01 Aug User Manual Central 2005 Authority A 2 Chi 01 User Manual Central 2005 2 Mexico Child Abduction out of countr 2005 Authority 2005 2 IMMEDIATE ACTION MEXICO CHILD 01 User Manual Central M ABDUCTION OUT OF COUNTRY 2005 Authority 2005 1 ST LAURENT INFORMACI N INMEDIATA FINLANDIA 28 Jul St Laurent eG SACR SUSTRACCIO
2. O NAG De dr IAs Address http www worldreachsoftware net ICHILDNG CCPages LocationMonitorSettingsEdit aspx Mode 3 amp qguid 07653e 1 44dec4f3cbbSe191d3c7 Messages Shared Locations software Common Tasks Message Monitor Add gt Add Location Setting Find gt Print a report Mission 9 Country Mexico Recent Cases Choose CASES gt Region Count or Re s Categories to Monitor pcs 9 Options Total records found 6 m Language gt category MAE E Select All Reset to monitor Email support or Select About Child Abduction into country all Child Abduction out of country Child Access Proc In country Child Access Proc Out of coun Logout General Prevention L1 DI DJ DJ E RI iChild User Guide Using a Monitor screen e Page 75 of 94 Section 3 Reports The Reports screens are used to print statistical reports of case information entered in iChild You may select one of two different report types Summary or Detail and Annual Statistics Summary or Detail reports summarize the information entered on the main iChild screens This feature allows the generation of the Hague Conference s Statistical Forms A1 2 Child Abduction cases and B1 2 Access cases for a given calendar year Screen 31 Reports Reports Microsoft Internet Explorer File Edit View Favorites Tools Help e z 2 x a JO search Sp Favori
3. One case per line Total for each country concerned 2 Annual Statistics The Statistical Forms A1 2 concerning Return applications and Statistical Forms B1 2 concerning Access applications are reproduced in APPENDIX 1 Users will also find an explanation of the meaning of each column for each Form in said appendix Below are examples of the screen users will see when using iChild to produce Forms A1 2 and B1 2 These forms will open with Adobe Reader In both Forms A and B users will notice that for each country concerned the system separates each case per line and also calculates the total of cases for country concerned Regarding the Number of days between receipt of application and final judicial determination column on the total line for each country concerned an average is automatically calculated Screen 33 Example of Form A2 FORM A2 Page 1 of 1 ANNUAL STATISTICS RELATING TO THE HAGUE CONVENTION OF 25 OCTOBER 1980 ON THE CIVIL ASPECTS OF INTERNATIONAL CHILD ABDUCTION REQUESTED CENTRAL AUTHORITY CHILDREN BROUGHT TO CANADA RETURN APPLICATIONS FOR THE YEAR 2007 FINAL JUDICIAL ORDER OTHER CONCERNED COUNTRY Canada Canada Canada 3 2 2005 10 anada TOTAL Chile Chile TOTAL Mexico TOTAL iChild User Guide Using a Reports screen e Page 79 of 94 Number of days Average of days Screen 34 Example o
4. Please note that these edit command buttons are relevant to the writing of Notes and Messages see section on Using the Notes screen p 55 iChild User Guide Overview e Page 9 of 94 3 Searching for an existing case There are two ways in which you can search for a case One is using the navigation menu on the left of the iChild screen regardless of what screen you are currently on The other is through the navigation bar To search for a case using the menu select Common Tasks Find Case and a blank Case Search screen will appear Screen 4 On the Case Search screen at least one of the fields will need to be filled in to conduct the search in the database searchable fields may be used in combination to refine the scope of the search To search for an exact case specify the Case Number as each case has its own unique case number Where the case number is not known use as many of the remaining search criteria fields in combination with any other field to generate the closest match possible from all available cases Click Search at the bottom of the screen to retrieve cases based on the search criteria specified Records matching the search criteria are retrieved from the database and presented in grid format ten to a page The number of matching records found is indicated at the top of the grid and an indicator for the number of pages of results as shown on Screen 5 Case Search Results p 11 Screen 4 Ca
5. immediately If Save is chosen a Save as dialog box will be presented to allow you to save the file to the location of your choice iChild User Guide Using a Notes screen e Page 57 of 94 Screen 16 File Download File Download Do you want to open or save this file B Name 2005 2 1 CN doc Type Microsoft Word Document 19 0 KB From www worldreachsoftware net While files from the Internet can be useful some files can potentially harm your computer If you do not trust the source do not open or save this file What s the risk 6 Click Open D Printing a Case Note On the Notes grid you can choose to print a number of notes at one time by checking the box in the far left column of the grid beside the Note No Screen 15 Notes Search results p 56 Once all the appropriate notes have been selected click Report on Selection on the action bar at the top of the screen to print a case note report A print preview of the case note is displayed Alternatively when one note is open for viewing a Report button appears in the right hand corner of the action bar Clicking on the Report button generates a print preview of that individual case note in report format Use the button in Acrobat Reader to print the note E Creating a new Case Note Creating a new case note saves the information entered to the database and allows you to notify other iChild users that a new note has been entered in the system To create a new cas
6. Authority Topic and Type Only ten notes are displayed on a page Click on the page number to move through the pages of notes in chronological order or click the Show link to display all of the notes on one page To preview the content in a note pass the mouse pointer over the underlined link in the Topic column of the grid When the pointer changes to a hand a small pop up box will appear with the first line or two of the note Double click the underlined Topic of the selected note to open it A paperclip i icon to the right of the Note No on the grid indicates that a file has been attached to the Note The attachment is available for viewing from the Notes screen C Viewing a file attached to a Note The file attached to a Note may be viewed and treated in much the same way as a file is opened and viewed in an email 1 On the Notes grid a Paperclip i icon appearing on the right side of the Note No indicates notes that have files attached Refer to Screen 15 Notes Search Results p 56 2 Locate a note with a paperclip ii icon and double click the Topic link The note opens for viewing 3 At the bottom of the Note screen Files Currently Attached has the name of the attached file which appears as an underlined link 4 Click the attached file 5 A File Download dialogue box appears Screen 16 You can choose to either open the file or save it to a file location If Open is selected you can view the attachment
7. CASES This feature allows users to quickly view the most recently modified cases and view a file they have previously worked on iChild User Guide Overview e Page 7 of 94 Screen 3 Recent cases Welcome to iChild Version 1 0 Microsoft Internet Explorer File Edit View Favorites Tools Help sax Q ix JO search Sp Favorites A S rel 33 5 http worldreachsoftware net ICHILDNG welcome aspx Mode 0 amp guid b53d840a952b4b37a93cc7c881a901798hk fM4yEbBoAM3md Jl Messaging Cases Common Tasks Report Message Monitor Add gt Welcome to iChild Version 1 0 Find gt rt Print a repo List All Broadcasts Recent Cases Currant maccsaa dated 10n Mar 2005 14 02 41 Quick CASES 2005 5 display 2005 2 A 2005 4 2005 3 A message in here Options Language gt Broadcast gt Thank you Email support About To begin please select a module or a task Logout 2 3 Options 2 3 1 Languages This feature allows users to select his or her language of choice French English or Spanish other languages could be installed upon request Users will be able to switch back and forth between French English and Spanish under the language option at any point within the system 2 3 2 Broadcast This feature enables users to either Show the broadcast message on the Welcome to iChild screen or Hide the message No broadcast message is displayed until a new
8. If applicable click the drop down arrow to the right of the Sub Nat field and use the picklist to identify the sub national unit in which the custody and access orders were granted 12 Click the drop down arrow to the right of the Travel Restriction field and use the picklist to identify if a travel restriction was applied in the custody or access orders Select one of the following options 30 days 60 days 90 days 120 days 6 months 1 year To age 18 Requires consent of both parents Point to Point meaning in transit only 13 Click the drop down arrow to the right of the Parental Status field This field provides clarification as to the parents relationship at the time of the alleged abduction Select one of the following options Cohabitating Common law Divorced Married Same Sex Separated Single 14 If applicable enter the date of the marriage separation or divorce in the Date field using the DD MM YYYY format iChild User Guide Using a Child screen e Page 40 of 94 Hague Convention Case History This section is intended to capture essential administrative and legal information about cases including the results of the legal proceedings Many of the fields under this section and under the next section Judicial Case History p 45 are relevant to generate Statistical Forms A1 2 and B1 2 Screen 12c Hague Conve ntior Case Histe e Convention Case History
9. Lawyer Father VX Mother Law firm SSS Law firm E name name Attorney s an Attorney s a first name first name Attorney s Attorney s last name last name Address Address Phone Phone extension extension Facsimile Facsimile E mail E mail Child Law firm name Attorney s first name Attorney s last name Address Phone extension Facsimile E mail Back to top To enter data into the fields users must first click on Modify on the action bar at the top left of the Screen Please refer to the following sections for further information on using the Child screen Custody Details Applicant s Status This section is used to file legal information regarding custody of the child and includes information on the rights of custody and access to the child and the parents marital status at the time of the alleged abduction Screen 12b Custody Details amp Applicant s Status Custody Details Applicant s Status Custody Details Moe f Court order Rights of access Type of custody Custody to mother Type of access DIENEN Court name OPC Order date lm P Court location os99 Smith st Country Cos999999 Sub nat l Travel restriction Order date 11 Jun 2002 Parental status Date iChild User Guide Using a Child screen e Page 38 of 94 Complete the corresponding fields as follows Abduction A
10. click the check box beside the Case Number and click on Modify selection if it is a case that is already monitored or on New if it is new case to be monitored iChild User Guide Using a Monitor screen e Page 72 of 94 Screen 29b Activating Case monitoring Delete Selection Modify Selection New To modify delete or Case Activity Settings activate a new case activity check box and Total records found 1 click the appropriate button on top Select All Reset ENCUDTTEHCUUEDCUIT OUT gt 2005 2 Child Abduction out of country Mexico The next screen that appears Screen 29c is an Add case screen containing a Case number field read only field if is it an old case and a Bring Up Date field Enter the case number using YYYY NNN format and a date using the DD MM YYYY format to choose the reminder date Click Save on the left of the action bar on the top left hand side of the screen On the date selected users will get an automatic reminder to check the status of the case Screen 29c Add Case for monitoring Save Cancel Add Case Enter the Case number of the case to monitor Enter a Bring Date if required Case number Bring Up date DD wily B Monitor Locations Activity This feature allows users to check on specific location activity To transfer to the Monitor Locations Activity screen click on the Monitor link on the left ha
11. deals with enforcement of the decision where additional court proceedings are required to obtain an enforcement order to enforce the decision already made to return the child This is an essential step in a small number of countries iChild User Guide Using a Child screen e Page 45 of 94 Screen 12d Judicial Case History Judicial Case History 1st Inst Appeal Application filed Appeal filed in in Application filed Appeal filed Date of hearing Appeal granted Return ordered Date of hearing Access ordered Return ordered Primary reason Access ordered for refusal Primary reason for Secondary refusal reason for Secondary reason IEEE refusal for refusal Date of order Date of order Decision E Decision appealed appealed Grounds of appeal Grounds of appeal Enforcement Last Appeal Enforcement order ES Last appealfiledin required Last appeal filed E Order issued on Appeal granted Orderissuedby Date of hearing 7 Agency Reasons given for p0 Return ordered a failure to enforce Access ordered Primary reason for EX US refusal Secondary reason lE for refusal Date of order Back to top Nor Itis on the basis of the data entered in the following fields that the system will generate the statistics for Forms A1 2 in relation to columns regarding Final judicial order Return Refusal and Average t
12. 61 20 Saving to disk 62 21 Note Upload 63 22 Choosing file from disk 64 23 Sending a message 65 24 Grid of Notes associated with selected case 66 25 Display of the Case Note 67 26 Messages 68 27 List of Messages 69 28a Message Sharing Settings 70 28b Shared Messages 70 29a Monitor Case Activity 72 29b Activating Case Monitoring 73 29c Add Case for monitoring 73 30a Monitor Locations Activity 74 30b Activating Locations Monitoring 74 30c Add Locations Activity 75 31 Reports 76 32 Summary or Detail reports 77 Example of Form A2 79 Example of Form B2 80 The data used in the screens is not based on actual factual situations iChild User Guide Table of Contents e Page 4 of 94 Section 1 Overview 1 About iChild iChild is a case management tool that identifies stores and disseminates information used to manage and monitor international child abduction and access cases iChild is also used to generate the Annual Statistical Forms A1 2 and B1 2 relating to the Hague Convention of 25 October 1980 on the Civil Aspects of International Child Abduction Refer to Appendix 1 iChild is a real time system which allows information to be entered and immediately retrieved by case officers in Central Authorities where this database is physically stored iChild is organized into the following screens Profile Family Notes and Reports All of the above screens display a case identifier immediately below the action b
13. Case Management Case Summary A Case Number is automatically generated upon creation of a new profile Enter the corresponding Case Summary information as follows 1 Usethe Cross Reference field to record any other iChild associated file numbers where there is more than one child associated with the case and or external file numbers external police reports court orders etc If a valid iChild case number is cross referenced in this field it will appear as a hyperlink which will allow the user to access iChild User Guide Using a Profile screen e Page 24 of 94 that case directly This can be useful when more than one child has been abducted and the ability to link files is desired Add a CA File number to record a Central Authority s number for local record keeping purposes In the Family name field enter the family name of the child This is a mandatory field that can save up to 50 characters including spaces If there is more than one name used in the family the other names will be entered in Family Information For internal consistency each country should develop its own specific rules for entry of names The Category field is a mandatory field Click the drop down arrow to the right of the field and use the picklist to select one of the following categories Child Abduction into country Child Abduction out of country Child Access Proc in country Child Access Proc out of country General Prevention Nor f a
14. Central Authority as it is desired to be displayed The local System Administrator will program this identification into the system As well the information to add in the To portion of the fax cover letter is automatically taken from the Central Authority s contact information on the Child Custody page iChild User Guide Using a Child screen e Page 53 of 94 Country Two countries can be accounted for in the Child Abduction screen Foreign Country 1 and Foreign Country 2 The information captured and how it is handled is the same in each case 1 Click the drop down arrow to the right of the Country field and use the picklist to identify the country that is involved with the case 2 Enter into the Manager field the name of the primary contact for the selected country for the current case 3 Enter the Address Phone Emergency Phone Facsimile and Email of the primary contact for the selected country in the respective fields Lawyer Under the Lawyers section there is a text box to enter up to 255 characters of contact information for the Father Mother or Child legal representation Nore Under Father and Mother enter the applicant or abductor s lawyer s information as appropriate B Saving a new Child record Once you have finished entering the necessary information review the data entry fields and make any changes if needed Ensure that the mandatory fields have been completed To save a Child record to the dat
15. Choose file Look in iChild amp er E3 4 81 2005 1 8 2005 2 My Recent E Court order Documents Me Neon File name X aces Files of type Al Fies C z Cancel 4 Click the Open button on the Choose file dialog box This places the File name in the Browse field on the Note Upload screen 5 On the Note Upload screen click the Load button Your saved note is now displayed and is ready for editing and saving in iChild Sending a message for a Case Note a A new Case Note Once a new note is created and then saved iChild displays a message form as shown below that can be used to notify other users that a note has been saved to the database iChild User Guide Using a Notes screen e Page 64 of 94 Screen 23 Sending a message Send Message Microsoft Internet Explorer File Qs ix JO Search Sf Favorites R 2 i m i 33 Address Edit View Favorites Tools Help http www worldreachsoftware net ICHILDNG CaseNotes MsgSend aspx CaseCode 28 amp CaseNoteSeq 58Mode 3 amp guid 0d20fe8eb26d4026 Profile Family Reports software Common Tasks Send Cancel Message Monitor 2005 2 Child Abduction out of country Active Add gt Send Message Find gt Print a report Message Recent Cases rr Priority Action Urgent Date 02 Aug 2005 CASES gt 2 Distribution Options 5 Auth
16. Country Concerned In the Country Concerned field select from the picklist This allows users to search for a file by country involved in the case usually the child s country of habitual residence or the country to which the child has been abducted to or removed from As a shortcut use the keyboard to select a menu item by its first letter The 7 and J arrows can be used to step through the menu items to the desired selection Alternatively type in the first few letters of the item to select it iChild User Guide Overview e Page 13 of 94 4 Entering a new case Care should be taken that the same case is not entered twice Users should search the database to ensure that a case has not already been entered To determine if a case has already been opened for a person in iChild use the Case Search screen Refer to Searching for an existing case p 10 At a minimum a surname is required to conduct a search To create a new case in the database click Common Tasks Add Case on the navigation menu on the left hand side of any screen and a blank case profile will appear Screen 6a or click New from within the Profile screen of an existing case Screen 6b and a blank case profile will appear Screen 6a For more information on creating a new case refer to the section Using the Profile screen p 23 Click New from within the Family and Notes screens to create a new record of information relevant to the currently selected or newl
17. Ivana Radic Legal Officer Scheveningseweg 6 2517 KT The Hague The Netherlands ichild hcch nl 31 0 70 310 8930 ext 807 31 0 70 360 4867 HAGUE CONFERENCE ON PRIVATE INTERNATIONAL LAW CONF RENCE DE LA HAYE DE DROIT INTERNATIONAL PRIV iChild User Guide
18. State or in any other State Child Traced To Non Convention Country This number indicates the number of cases in which the child has been traced to a non Contracting State Please note that this includes all other Contracting States whether or not the Convention is in force between that State and your State Child Traced To Other Convention Country This number indicates the number of cases in which the child has been traced to another Contracting State Please note that this includes all other Contracting States whether or not the Convention is in force between that State and your State iChild User Guide Appendix 1 e Page 87 of 94 Case withdrawn This number indicates the number of cases which have been withdrawn Voluntary Return This number indicates the number of cases where there has been an agreement reached by the parties involving the return of the child prior to court proceedings Please note that this would include cases where the agreement was subsequently approved by the court with a consent order or other similar mechanism Final Judicial Order Return This number indicates the number of cases where the final judicial order was for return and the cases are now closed with no further appeal possible Final Judicial Order Refusal This number indicates the number of cases where the final judicial order refused return and the cases are now closed with no further appeal possible Average Time Between Rece
19. date defaults to the current date when the case is first entered we recommend that particular attention be paid to this date For example when The Date Received is used by the system to generate Statistical Forms A1 2 Using a Child screen e Page 41 of 94 a case arose in the previous year but was entered in the current year change the date so that the case does not appear on the reports as a case arising in the current year 3 If further information is required indicate whether the information provided relating to the case is incomplete and whether further information is required Select one of the following options Unknown Yes 4 Click the drop down arrow to the right of the Application rej withdrawn trans closed field This field indicates the action taken in relation to a case Select one of the following Rejected by Requested Central Authority Rejected by Requesting Central Authority Withdrawn Case Transferred by Requested Central Authority Nore The picklist value Rejected by Requested Central Authority will generate the statistical data for the fourth column of the Forms A1 2 and B1 2 only if a date is entered in the Date Closed field below The picklist value Withdrawn will generate the statistical data for the case withdrawn column of the Statistical Forms A1 2 and B1 2 only if a date is entered in the Date Closed field below 5 lf applicable enter the date on which the application was
20. rejected withdrawn transferred or closed in Date Closed using the DD MM YYYY format Nor A date needs to be entered into either the Date Closed field or the Date Child Returned Date Child Accessed field for the case not to appear as pending at the end of the year for the purpose of Statistical Forms A1 2 and B1 2 When case is complete it is strongly recommended that a date be entered into the Closed Date field 6 Click the drop down arrow to the right of the Primary Reason Given and Secondary Reason Given fields The picklist comprises several reasons for Central Authorities to reject or transfer a case based on the text of the Hague Convention Select one of the following options Application not well founded Art 27 Child is over 16 years Art 4 Child is in another Contracting State Art 9 Child is in a non Contracting State Child not traced 7 Click the drop down arrow to the right of the Child Traced field and select from one of the following options Hague Convention country Non Hague Convention country iChild User Guide Using a Child screen e Page 42 of 94 Nore non Hague Convention country includes countries that are Contracting States to the Convention but where the Convention is not in force between your country and the country concerned These three picklist values will generate the statistical data for Forms A1 2 and B1 2 in relation to the columns Child not traced Child traced
21. the Date of Order field below and the picklist value No is chosen in the Decision Appealed field or in the Appeal Granted field 5 Click the drop down arrow to the right of the Access Ordered field and select on of the following options Yes Yes with undertakings Nor n case a final judicial order is made the picklist value Yes or Yes with undertakings will generate the statistical data for the tenth column of Forms B1 2 only if a date is entered in the Date of Order field below and the picklist value No is chosen in the Decision Appealed field or in the Appeal Granted field In case a final judicial order is refused the picklist value No will generate the statistical data for the eleventh column of Forms B1 2 only if a date is entered in the Date of Order field below and the picklist value No is chosen in the Decision Appealed field or in the Appeal Granted 6 Click the drop down arrow to the right of the Primary Reason for Refusal field and to the Secondary Reason for Refusal field The picklists provide the grounds for refusal of a Hague Convention application Select the reason for refusal Child is settled in new environment Art 12 2 Child taken to another State Art 12 3 Child objects Art 13 2 Consented or acquiesced to removal or retention Art 13 a Grave risk of physical or psychological harm Art 13 5 Return not permitted by fundamental principles Art 20 No rights of custody
22. the corresponding Travel Documentation fields as follows 1 Click the drop down arrow to the right of the Type field and select the appropriate document from the picklist this identifies the travel documents the client is carrying This picklist provides for different types of travel documents as they are available in different countries Select one of the following options Passport Emergency document Laissez passer Certificate of identity Birth Certificate Other Refugee 2 Click the drop down arrow to the right of the Country field and select the country from the picklist in which the client s travel documents originated As an example if the type of documentation is a passport then the Country field would indicate the passport s country of issue 3 Enter the number of the travel document in the Number field As an example should the travel document concerned be a passport the passport number would be entered 4 Enter information in the Expiry Date field as appropriate using the DD MM Y YYY format this identifies the expiration date of the travel document The expiry date must occur later than the date of issue Also if a value has been entered in the Expiry Date field then a value must be entered in the Date Issued field Conversely if the Expiry Date field is blank then the Date Issued field may also be blank iChild User Guide Using a Family screen e Page 31 of 94 Enter the date of issue for the travel document i
23. to Non Convention country and Child traced to other Convention country This data will be generated only if a date is entered in the Date Child Traced field 8 Enter the date the child was traced in the Date Child Traced field using the DD MM YYYY format This is a mandatory field Nor Users should enter the date the child was traced if they know such date However if the date is unknown users may enter for example the date of the last police or Interpol report indicating that the child has not been traced yet If there is no date entered in the Date Child Traced field no values will be generated for the Statistical Forms 9 f the case is an Abduction case click the drop down arrow to the right of the Child Returned field This field describes various possible results of the Hague Return application and reasons that led to these results Select one of the following options case rejected No application withdrawn No unknown location No return order not enforced Yes as a result of a court order Yes voluntary return with or without court order Nor The picklist values Yes voluntary return with or without court order will generate the statistical data for the voluntary return column of Statistical Forms A1 2 The picklist value voluntary return with or without court order includes cases where there has been an agreement reached by the parties involving the return of the child prior
24. 1 Family Information p 29 When the family information has been copied iChild displays a new Family Information screen Users may modify all fields by clicking on the Modify button however the Case number field is locked as the case number is the same case number of the case from which it was copied When entering a new record or modifying an existing one always click on the Save button to update the changes to the database When Family information has been saved iChild displays a Child Custody screen In this screen users may modify fields by clicking on the Modify button The case number may not be modified Always click the Save button to save the record Nore The Copy feature on the Family screen has the same effect as clicking on Add client in the Case Search Results screen in the Family Information Name column Refer to screen below iChild User Guide Using a Family screen e Page 33 of 94 Case Search Results Total records found 4 Page 1 Case Country Date Case Kanber Name Concerted Opened Weiss ami Information category D1 Aug Child Abduction 2005 3 Canada 2005 0 into country Jen Child Access 2005 4 Canada 02 409 0 2 Proc Out of Add client q county 0 0 AI To add an 20 M A Child Abducti ped Bv Sg individual 4 2005 2 Mexico 2005 out of country to a family Add clien
25. 3 amp http www worldreachsoftware net ICHILDNG CaseNotes CaseNotesSearch aspx CaseCode 28Mode 0 amp quid ebf4121478204a4b938F9c4 Address Profile Common Tasks Cancel Message Monitor 2005 2 A Child Abduction out of country Notes Search Find gt Print a report Search For Ri tc Keyword Phrase CASES gt Type Options Note number To Language gt Search In Broadcast gt Topic Email support Text About Logout Note text and topic Reset 2 iChild allows note searching by Topic by Text or by Note Text and Topic Select the appropriate option iChild User Guide Using a Notes screen e Page 55 of 94 3 Enter a search value in the Keyword Phrase Type or Note Number field A wild card character may be used for example to search for JOHNSON JOHNSTON JOHNSEN or JOHNSTONE enter JOHNS e 4 Click Search to begin searching 5 Search results are displayed in a Notes grid as shown below If no match is found a No records found to match criteria message will be displayed Screen 15 Notes Search Results Notes Search Results Microsoft Internet Explorer File Edit View Favorites Tools Help Q sxx M x JO search 7 Favorites 2 a a 2 Address http www worldreachsoftware net ICHILDNG CaseNotes CaseNotesSearchResults aspx CaseCade 2 amp Mode 98quid ebF4121478204a4b9 Not
26. CERNED REJECTED CHILD VOLUN THE FINAL BEEN YEAR By JUDICIAL CARRIED ARISING REQUESTED EE DETERMINATION ENFORCED OVER DURING CENTRAL NON OTHER DAYS FROM YEAR AUTHORITY CONVENTION CONVENTION RETURN REFUSAL PREVIOUS COUNTRY COUNTRY iChild User Guide Appendix 1 Page 83 of 94 FORM A2 Page of ANNUAL STATISTICS RELATING TO THE HAGUE CONVENTION OF 25 OCTOBER 1980 ON THE CIVIL ASPECTS OF INTERNATIONAL CHILD ABDUCTION REQUESTED CENTRAL AUTHORITY CHILDREN BROUGHT certior o unen Renee please fill in your country RETURN APPLICATIONS FOR THE YEAR FINAL OUTCOME AVERAGE TIME RETURN OTHER APPLICATION CASE PENDING FINAL JUDICIAL COUNTRY CASE CHILD TRACED TO ORDERS AND T AT END OF CONCERNED dois CHILD VOLUN MC BEEN YEAR CARRIED REQUESTED RERUM DETERMINATION P OVER DURING CENTRAL NON OTHER FROM AUTHORITY CONVENTION CONVENTION PREVIOUS COUNTRY COUNTRY iChild User Guide Appendix 1 Page 84 of 94 FORM B1 Page of ANNUAL STATISTICS RELATING TO THE HAGUE CONVENTION OF 25 OCTOBER 1980 ON THE CIVIL ASPECTS OF INTERNATIONAL CHILD ABDUCTION REQUESTING CENTRAL AUTHORITY CHILDREN TAKEN AWAY FROM een enn please fill in your country ACCESS APPLICATIONS FOR THE YEAR FINAL OUTCOME KNOWN CASE IN WHICH FOLLOWING OTHER ORDER OR COUNTRY CASE CHILD TRACED TO AGREEMENT oe ea END CONCERNED REJECTED C
27. Edit View Favorites Tools Help Om O0 De de 0 3 m IAS Address http www worldreachsoftware net ICHILDNG camantpages caseprofile aspx CaseCode 28Mode 1 amp guid 6ece82b7d08649a69a9arf909bq Profile Family Notes Reports software Common Tasks Modify Message Monitor 2005 2 Child Abduction out of country Add gt Case Profile Find gt Copy Search Report Active Print a report Case Summary Case Location Recent Cases Case number 2005 2 Country Mexico concerned CASES gt Cross reference 2005 5 Sub nat l Not Applicable CA file number 999999 Town City m Paz Family name Dates nguage Date of wrongful EP CES Category child Abduction out of count rer oval retention 02 Jan 2005 Esai support Status active Application date 11 May 2005 About Number of children File opened 20 May 2005 Logout File closed Case Management 1 Case Management Contact Details Options iChild User Guide Overview e Page 15 of 94 5 Viewing multiple records A record is defined within iChild as case information that has been entered on the Family and Notes screens A case may have multiple records within any of these screens for example where a case involves more than one person Where there are multiple records in a given screen a grid with a subset of the information associated with that screen will be displayed indicating at the top and bottom
28. Filed O all Criteria Country Central Authority Case Category Child Abduction into country Child Abduction out of country __ Add Child Access Proc In country Child Access Proc Out of country General x Remove Prevention Execute 1 Press the Reports button on the navigation bar at the top of the screen 2 Press the Select button to the right of the text Summary or Detail to view the options for reporting 3 Under the Report Type and Sort Order headings select the appropriate options 4 Choose the desired date range under the Date Range heading Where the field is marked Specific two additional fields appear for a Start Date and an End Date enter this information as necessary using the DD MM YYYY format 5 Under the Status heading select the appropriate case status 6 To generate a report a selection must be made from at least one of the following selection criteria Case Category Country or Central Authority For the two latter fields click on the drop down arrow to the right of the field and then make a selection iChild User Guide Using a Reports screen e Page 77 of 94 from the picklist for the former field to insert it and then click on the selected category and to delete it click on it and then click the Remove button 7 Click Execute at the bottom of the screen to have a print preview of the report displayed in Acrobat Reader iChild User Guide Using a Reports screen e Page 78 of 94
29. General Case Application date Date received Further info required Application rej withdrawn trans closed Date closed Primary reason given Secondary reason given Child traced Date child traced Child returned Date child returned order enforced Access granted Date child accessed gt History 11 May 2005 20 May 2005 Yes E m m m m m m m Type of information Birth Certificate required Date info 22 May 2005 22 2005 Date info received Hague Convention Hague convention Wes oi Sep 1991 Entry into force Complete the corresponding fields as follows General Case History 1 iChild User Guide The Application Date field displays the date that was saved on the Profile screen This date represents the date on which the actual application form was signed Changing the Application Date on either the Profile or the Child screen changes it on both screens To modify enter a date in the Application Date field using the DD MM YYYY format The Date received is the date on which the Central Authority received the application This field automatically defaults to the date on which the case was entered into the database To modify it enter a date in the Date Received field using the DD MM YYYY format Note and B1 2 to determine the year the case first appeared in the Arising During the Year column Please note that since the
30. HILD AGREEMENT DIFFICULTIES IN BY EXERCISING ACCESS CARRIED REQUESTD 5 poni CONTINUED OVER CENTRAL NON OTHER FROM AUTHORITY CONVENTION CONVENTION PREVIOUS YEAR COUNTRY COUNTRY iChild User Guide Appendix 1 Page 85 of 94 FORM B2 Page of ANNUAL STATISTICS RELATING TO THE HAGUE CONVENTION OF 25 OCTOBEH 1980 ON THE CIVIL ASPECTS OF INTERNATIONAL CHILD ABDUCTION REQUESTED CENTRAL AUTHORITY CHILDREN BROUGHT TO eerie ene eue on rhe please fill in your country ACCESS APPLICATIONS FOR THE YEAR FINAL EE KNOWN CASE IN WHICH FOLLOWING OTHER ORDER OR COUNTRY CASE CHILD TRACED TO JUDICIAL ORDER AGREEMENT CONCERNED CHILD AGREEMENT EXER ISING ACCESS CARRIED REQUESTD ES poi CONTINUED OVER ARISING CENTRAL NON OTHER CASE PENDING AT END OF YEAR FROM DURING AUTHORITY CONVENTION CONVENTION PREVIOUS YEAR COUNTRY COUNTRY YEAR iChild User Guide Appendix 1 Page 86 of 94 The Permanent Bureau of the Hague Conference has developed an electronic system for the collection of the Annual Statistical Forms relating to the 1980 Hague Convention This electronic system is known as INCASTAT Each reporting Central Authority will be given a username and password to directly input information on their cases The statistics generated from iChild for Forms A1 2 will need to be printed and then manually entered into the INCASTAT database When inputting this data to the INCASTAT databas
31. Message window will be presented so that you can send a message to others informing them that a note has been saved Refer to the section Sending a message p 64 for instructions on how to send a message iChild User Guide Using a Notes screen e Page 61 of 94 H Case Note draft a Saving a Case Note as a draft A case note can be created and then saved as a draft until you are ready to save it to the database as outlined in the following steps 1 Click the Notes icon to go to the Notes screen 2 Click New on the action bar and enter all fields as indicated in the section on Creating a New Case Note p 58 Another word processing package may be used to store the message text The text can later be copied and pasted into this field gt 3 Click the Save to Disk button located to the right of the note textbox The following dialog box appears Screen 20 Saving to disk Save HTML Document Save in iChild m Filename 2005 2 Save as type HTML File htm html Y Cancel Language Unicode 4 Use the drop down arrow to the right of the Save In field to select the file location The File name field contains the case number The file name can be changed if desired 5 Click Save to save the file as a draft for later use To retrieve a draft case note follow the steps outlined in Retrieving a draft case note below iChild User Guide Using a Notes screen e Page 62 of 94 b Retri
32. N DEL MENOR FUERA DE 2005 Dany Central Authority C Out of office There are two ways to share messages to another user while out of office Option 1 Click on Settings Screen 26 Messages On the next screen that appears Screen 28a Message sharing settings chose Share my messages with the following user by clicking on the circle beside it and then enter your Central Authority s name the employee s name with whom you would like to share messages and the expiry date of the forwarding Click Save To turn off this feature click on Turn off message viewing Option 2 Click on the Shared button on the navigation bar at the top Screen 26 Messages On the next screen Screen 28b Shared messages click on Settings On the next screen that appears Screen 28a Messages sharing settings follow the same instructions as above D List of users sharing your messages To view which users have been allowed to share your message on Screen 28a Message sharing settings a grid at the bottom of the screen gives a list of authorized users To delete click on Delete iChild User Guide Using a Messages screen e Page 69 of 94 Screen 28a Message sharing settings Message sharing settings Microsoft Internet Explorer File Edit Favorites Tools Help O De de 2 3 m ds Address http www worldreachsoftware net ICHILDNG CCPages MsgFwd aspx Mode 38 amp guid 6d7720fe6F3F4020b88
33. NEAR RAE 2005 4 A Canada 220609 0 2 Proc Out of country Broadcast gt About 20 AJ Child Abduction Logout 2005 2 Mexico 2005 E out of country A Y Add client 20 Child Abduction 2005 5 Mexico 0 A P a ere ere eral 2005 into country Add client Total records found 4 1 A subset of information for the cases is presented on the grid including case number family name and category Any data item underlined in blue is a link that can be clicked on to retrieve more data on that case Clicking on the underlined Case Number will display the Profile screen for that case Clicking on the underlined Case Notes number will display the Notes grid or note if only one has been created for that case Clicking on the underlined Name in the Family Information Name column will display the Family screen for the individual who is associated with that particular case Even if there is no Family record associated with the case there will be a link in this column labelled Add client that will display a blank Family screen if clicked on This allows you to add a new Family record for the case For more details on entering data on this screen see the section Using the Family screen p 28 If an entry in this column does not have an underlined link then a Family record has not yet been saved The other way to conduct a search for an existing case is to click on the Cases butto
34. Y 17 Feb 1992 Sibling Options Total records found 4 Page 1 Language gt Broadcast gt Email support About Logout A Creating a new Family record Click New to enter a new Family record The Family screen as shown below is divided into four areas Client Information Travel Documentation Other Travel Documentation and Information Release Please refer to the following sections for further information on using the Family screen iChild User Guide Using a Family screen e Page 28 of 94 Screen 11 Family Information Family Information Microsoft Internet Explorer File Edit Favorites Tools Help sak z Q JO search Sf Favorites B rel 33 Address Profile Family Child Notes Reports http www worldreachsoftware net ICHILDNG CAMANTPages Tombstone aspx CaseCode 28PersonCode 2 amp Mode 1 amp quid 9749dc80a91 4 EACH software C We Meaty Common Tasks New Modify Report Message m d GU SENE Monitor 2005 2 Child Abduction out of country Active To copy a family record Add gt Family Information Find gt Print a report Client Information Travel Documentation Case number 20052 Type Passport CASES Surname Country NES E Number 2 99999999 M Expiry date 24 34 2007 Language gt Date issued 24 Jul 2002 Broadcast gt Alias Emal Sup
35. abase click Save from the action bar on the top of the screen You may continue using iChild by accessing the other screens iChild User Guide Using a Child screen e Page 54 of 94 4 Using a Notes screen The Notes screen creates a case note that tracks information particular to a case or individual not previously recorded in either the Profile or Family screens Multiple notes can be attached to one case and are displayed in chronological order Users also have the ability to attach documents such as scanned pictures documentation and letters to the case file The system allows users to print each Note individually or combine all Notes in a comprehensive report which is made available as a PDF document After creating a new note other users can be notified that new information has been entered on the case by sending a Message Refer to Sending a Message below p 64 To enter the Notes screen click on the Notes button on the Navigation bar at the top of the screen This button only appears when users are on Profile Family or Child screens A Searching for an existing Case Note 1 Click Search on the action bar at the top of the Notes Search Results screen Refer to Screen 15 p 56 A Notes Search screen appears as shown below Screen 14 Screen 14 Notes Search Notes Search Microsoft Internet Explorer File Edit View Favorites Tools Help ax ME ix f JO Search jf Favorites a 2 rel
36. ar as shown below The case identifier displays the case number the case subject surname the case category and the case status Navigation Screen 1 Navigation bar action bar amp case identifier bar Profile New Modify Copy Search Report Case identifier 2005 2 4 Child Abduction out of country Active 41 At the top of all iChild screens are navigation buttons which move you to the selected screens within the system These buttons may vary depending on the type of case being worked on Beneath the navigation bar is the action bar Depending on whether a case is entered on the system or not this action bar may contain New Modify Search Report Open Copy Save and Cancel buttons The following sections provide a quick overview on using iChild iChild User Guide Overview e Page 5 of 94 2 Getting started with iChild After entering your User ID and password click on Login Once logged onto iChild users are presented with a Welcome to iChild screen with a feature entitled List all Broadcasts It can be used to communicate important messages or policies to all users as entered by the local System Administrator As iChild is implemented locally within a Central Authority any references to users are always to users within the Central Authority Clicking on the List all Broadcasts icon reveals all broadcast messages ever issued iChild can be launched in two main ways One way i
37. arrow to the right of the Type field and use the picklist to mark the nature of the note The choices are Action Required Complaint Congratulations and For Information Users can select a note type Action Required if they wish to highlight a note for which another user must complete a specific task This will cause the note number in the notes grid to be red until such time as another user creates a reply in which they indicate a Reference Number that is the note number that had requested the action initially The previous note s number will no longer be red after this If none applies simply leave this field blank Users may enter a reference number in the Reference Number field Briefly indicate the subject of the note in the Topic field Every effort should be made to enter appropriate descriptive information so that other users can easily identify the subject matter of the note This is a mandatory field Use the Notes field to record the message itself This is a mandatory field It is important to realize that once information in this screen has been saved it cannot be undone or iChild User Guide Using a Notes screen e Page 59 of 94 erased It is not possible to delete notes by using the Back button on the browser for example Internet Explorer once data is saved to the database 8 Once you have finished entering the necessary information review the data entry fields and make any changes if needed Us
38. be automatically generated by the system When entering a new record or modifying an existing one always click on the Save button to update the changes to the database Nor This feature is useful in cases where there is more than one child and the outcome of each of case is different Since the Copy function creates a new Case Profile and a new Case iChild User Guide Using a Profile screen e Page 26 of 94 number in order to keep the children s cases associated is important to refer one case to the other by entering the Case number in the Cross reference field in the Profile screen Once a Cross reference is entered it creates a direct link to the associated case s Case Profile Users may simply click on the underlined Case number in blue and the Case Profile of the cross referenced case will appear It is also important to change the number in Number of Children on the original Profile Screen When a Case Profile has been saved iChild displays a new blank Family Information screen which contains the new Case number In this screen users may enter relevant information in the fields and click the Save button to save the record When family information has been saved iChild displays a Child Custody screen Users may modify all fields by clicking on the Modify button Always click on the Save button to update the changes to the database iChild User Guide Using a Profile screen Page 27 of 94 2 Using a Family screen The Family s
39. ce432d52117af amp hk eJCizcOW Shared Cases Locations WoRLDREACH software Common Tasks Save Cancel Message Monitor Add gt Find gt Message sharing settings Print a report O Turn off message viewing Recent Cases CASES gt Share my messages with the Authority Central Authority v following user ichs Employee Language gt c ee Expiry Date os vw os w zos 1700 v h Email support f AUC Other users sharing my messages m Employee ___ TED Expiration date Logout Manual User Central Authority 08 Aug 2005 Delete Screen 28b Shared messages Shared messages Microsoft Internet Explorer File Edit View Favorites Tools Help O O AG JO search Sle Favorites 2 2 LJ amp Address http www worldreachsoftware net ICHILDNG CCPages MsgGrid aspx FwdGridOn true amp Mode 98 amp guid 863778a7d7014b89889980d066006 Messages Cases Locations WoRLDREACH software Common Tasks Delete Selection Report on selection Message ae To print a m Add gt Shared messages Choc ae FinZ gt 3 and click on ERES Other users are allowing you to view their messages System Translator ETD the Report on selection Recent Cases Refrest button CASES gt Show legend Options Total records found 5 To delete a Language gt Select All message Broadcast gt Las Thes Originator check box Email support and click on b
40. creen Screen 11 Family Information p 29 provides personal information specific to each family member associated with a case A unique Family record is created for each person involved in that case for example the applicant the abductor the child etc There is no limit as to the number of persons that can be entered for one case If six persons are involved in one case six Family Information screens should be entered into iChild for that one case When there is more than one Family record available for a case a grid of Search results will be presented when the Family screen is selected as shown below in Screen 10 Family List To open one of the records click on an underlined name Screen 10 Family List Family List Microsoft Internet Explorer File Edit View Favorites Tools Help sxx x yo Search Sie Favorites a 3 Addres http fwww worldreachsoftware net ICHILDNG camantpages TombstoneList aspx CaseCode 28Mode 9 amp guid b4b69b28995348a4aedc2d2 Famil Notes Reports software Common Tasks qe Message To Rn Monitor 2005 2 Child Abduction out of country Active Click to recor i lick Add gt Family List entera e Fi on Find gt new Family underlined rtu repoct Total records found 4 Page 1 name Relation Recent Cases A I 16 May 1980 Relative TASES S AJ 24 Jul 1995 Sibling A X 23 Feb 1999 Subject Child A
41. creen associated with it in which case a fifth button appears The standard four button navigation bar is shown below Screen 8a iChild Navigation Bar contain detailed stores the 4 primary level summarized of case reports amp information stores information tracks information and activities Annual specific to an specific to an particular to a case or an individual Statistical abduction or individual and involved but not stored in either the Reports access case other family Profile or Family screens and where members related iChild does not provide the necessary to the case detailed information to track a specific situation users should supplement iChild by using Notes The Family screen has a Child button that is displayed on the navigation bar between the Family and the Notes buttons as is shown below Screen 8b iChild Navigation Bar Profile Family stores custody access information Hague Convention amp judicial case history abductor s immigration criminal information and contact details iChild User Guide Using the screens e Page 22 of 94 1 Using a Profile screen The Profile screen as shown below collects the primary level of information that is recorded on the abduction or access case The completion and saving of the Profile screen creates a new case All data subsequently entered is filed under the case number Information about each person associated with the cas
42. dow When you click on the Report button on the Profile refer to Screen 9b Case Profile of an EXISTING case p 24 or Family screens refer to Screen 11 Family Information p 29 the Case Summary Report is generated This report presents information captured on the Profile screen and all the family records associated with that case On the Notes screen refer to Screen 15 Notes Search Results p 54 a grid is presented from which one or more notes can be selected for printing by checking the box to the left hand side of the desired note on the grid In this situation the button on the action bar is Report on Selection This report will show the contents of the currently selected Notes when generated from the Notes grid iChild User Guide Overview e Page 19 of 94 9 Copying a record A Copy button appears on the action bar at the top left of the Profile refer to Screen 9b Case Profile of an EXISTING case p 24 and Family screens refer to Screen 11 Family Information p 29 Refer to Sections Using a Profile screen p 23 and Using a Family Screen p 28 for more details iChild User Guide Overview e Page 20 of 94 10 Exiting iChild Select Logout under Options in the navigation menu to leave iChild iChild User Guide Overview e Page 21 of 94 Section 2 Using the screens iChild Navigation Bar The iChild navigation bar displays four buttons except when there is a case entered that has a Family s
43. e Printing a Message MOO WD 6 Using a Monitor screen A Monitor Case Activity B Monitor Locations Activity Section 3 Reports 1 Summary or Detail 2 Annual Statistics Printing Appendix 1 Annual Statistical Forms A1 2 amp B1 2 Appendix 2 Help desk amp Support Guidelines Contact details iChild User Guide Table of Contents Page of 94 61 62 64 68 68 69 69 69 71 71 72 72 73 76 77 79 81 82 91 94 LIST OF SCREENS Screen Screen name Page number 1 Navigation bar action bar amp case identifier 5 2 Home page Welcome to iChild 6 3 Recent Cases 8 4 Case Search 10 5 Case Search Results 11 6a Case Profile blank 14 6b Case Profile profile of an existing case 15 7 Family List 16 8a iChild Navigation bar 22 8b iChild Navigation bar 22 9a Entering a NEW Case Profile in a blank Case 23 Profile 9b Case Profile of an EXISTING case 24 10 Family List 28 11 Family Information 29 12a Child Custody 35 38 12b Custody Details amp Applicant s Status 38 12c Hague Convention Case History 41 12d Judicial Case History 46 12e Abductor Information 49 12f Contacts 52 13 Fax Cover Letter 53 14 Notes Search 55 15 Notes Search Results 56 16 File Download 58 17 New Notes 59 18 Spell Check 60 19 Attaching a file
44. e such as the the Preferences can be changed at any time Click on the links to view the accompanying instructions for use iChild User Guide Using a Notes screen e Page 60 of 94 G Attaching a file to a Note A file may be attached to a new Note before the note is saved similar to the way in which a file is attached to an email 1 On the Notes screen click on Attachments at the bottom of the screen refer to Screen 17 New Note A Steps to add attachments window will appear Screen 19 Screen 19 Attaching a note Steps to add attachments 1 Select File E 2 Add a file Add to list 3 Click file link to view or check box io remove 4 Remove selected files optional Remove Close In Select File click on the Browse A Choose File dialogue box is presented Use the drop down arrow to the right of the Look In field to select the file location and then select the corresponding file to be attached Click Open to retrieve the selected file The Select File field in the Steps to add attachments window now contains the name of the file Click Add to list The Attachment box now contains the attached file Click Close at the bottom to close the Steps to add attachments window To remove the file attachment click in the check box beside the file name in the Attachment box and click on the Remove button to clear the file name Click Save to save the Note with the file attachment The Send
45. e please follow the INCASTAT user instructions Below are explanatory notes for each of the columns contained in the Forms A1 2 and B1 2 EXPLANATORY NOTES FOR A1 2 FORMS RETURN APPLICATIONS Other Country Concerned Only States Parties to the Convention are listed in the drop down menu on INCASTAT Please ensure that the Convention is in force between your State and the State that you are entering Please note that China Hong Kong Special Administrative Region and China Macau Special Administrative Region should be entered separately Additionally the United Kingdom England amp Wales United Kingdom Northern Ireland United Kingdom Scotland United Kingdom Bermuda United Kingdom Cayman Islands United Kingdom Falkland Islands United Kingdom Isle of Man and United Kingdom Montserrat should also be entered separately Case Carried Over from Previous Year This number indicates the number of cases which were pending on the form of the previous year Case Arising During Year This number indicates the number of cases which have been opened during the calendar year Case Rejected by Requested Central Authority This number indicates the number of cases which have been rejected by the Central Authority in the other country for Form A1 and by your Central Authority for Form A2 Child Not Traced This number indicates the number of cases in which the child has not been traced either in your
46. e search Profile Family Notes Reports EACH software Common Tasks Report on selection To write Message new Monitor 4 Child Abduction out of country Active To print a Note note check Add gt Notes Search Results box and click Find gt on the Print a report Report on Total records found 4 Page 1 selection Recent Cases There is 1 Special Instruction button CASES gt Select All Reset pons No Date Authority Topic Language gt User Central Authority For Information a 2 05899 2005 Central Authority Additional info For Information 10 0 Email support About o User Central Authority Custody decison Complaint E D P User Central Authority Birth Certificate Action Required File Total records found 4 1 attached to a Note 6 Click on an underlined Topic to view the case note 7 f your search retrieved more than one note you can read through them one by one by clicking on the up or down arrow button located to the right of the open note 8 To view once more a list of all the notes on the screen click the Notes button iChild User Guide Using a Notes screen e Page 56 of 94 B Viewing a Case Note Multiple notes can be attached to one case When more than one note is associated with a case clicking on the Notes icon displays a grid containing the Note No Date Originator Central
47. e changed to Filed Hague Convention 1 The Hague Convention field is read only and indicates whether the country involved in the case i e the country name selected in the Case Location section of the Profile screen is a State Party to 1980 Hague Convention as entered in the system by the local System Administrator iChild User Guide Using a Child screen e Page 44 of 94 2 The EIF Entry into Force field displays the date on which the 1980 Hague Convention came into force between this country and the Country concerned as entered in the system by the local System Administrator This is a read only field Judicial Case History This section holds the basic information pertaining to the case as it goes through the courts It does not concern voluntary returns meaning cases where there has been an agreement reached by the parties involving the return of the child or agreeing access arrangements prior to court proceedings Additionally it does not include cases where the agreement was subsequently approved by the court with a consent order or other similar mechanism The same information about judicial case history is entered for both Abduction and Access cases except for the fields Return ordered in relation to Abduction cases and Access ordered in relation to Access cases The first three subsections 1st Instance Appeal Last Appeal hold the results of the court proceedings at the indicated level The last subsection Enforcement
48. e court with a consent order or other similar mechanism Judicial Order Made This number indicates the number of cases where a judicial order was made and the case is now closed with no further appeal possible iChild User Guide Appendix 1 e Page 89 of 94 Judicial Order Refused This number indicates the number of cases where a judicial order was refused and the case is now closed with no further appeal possible Known Case in which Following Order or Agreement Difficulties in Exercising Access Continued This number indicates the number of cases where your Central Authority is aware that access agreements or orders have not been enforced Case Pending at End of the Year This number indicates the number of cases which remain pending at the end of the year iChild User Guide Appendix 1 e Page 90 of 94 Appendix 2 Help desk amp Support Guidelines iChild User Guide Appendix 2 Page 91 of 94 These Guidelines are to be followed once iChild is installed on the server of the Central Authority Requests for assistance during the installation of iChild on the server of the Central Authority should be directed to WorldReach Software first When using iChild if users encounter a problem they should follow the 3 steps below STEP 1 STEP2 STEP 3 Users should contact their Central Authority s technical support team to ensure simple explanations for problems such as local network problems After the Central Authorit
49. e is collected on the Family screen refer to Screen 11 Family Information p 29 Screen Entering a new Case Profile in a blank Case Profile Case Profile Microsoft Internet Explorer File Edit z Q x DO Search Sg Favorites fw 2 amp http www worldreachsoftware net ICHILDNG camantpages caseprofile aspx CaseCode 1 amp Mode 38quid 092bc16a47a64ef 7ba5b0b93c245 View Favorites Tools Help Profile Family Reports software Common Tasks Save Message Monitor Add gt Case Profile Find gt Print a report Case Summary Case Location Case number Country Canada wx Recent Cases concerned CASES gt Cross reference Sub nat l Not Applicable v CA file number Town City viis Family name BIN wrongful Language gt Category DE v MM vi Broadcast gt Status Active Application date 16 06 v 2005 Email support m T 1 File opened 16 vos v zoos About File closed DE MM i _ Logout Case Management iChild User Guide Using a Profile screen e Page 23 of 94 To copy a Case Profile into a new case Screen 9b Case Profile of an existing case Case Profile Microsoft Internet Explorer Edit 2 Search Sf Favorites A Iw m rel 33 http www world
50. e note and save it as a draft for later use follow the steps outlined in Case Note Draft p 62 1 Click the Notes icon on the iChild navigation bar at the top of the screen 2 f notes have already been entered for a case a screen like Screen 15 Notes Search Results will appear Click New on the action bar at the top of the screen to display a blank case note such as Screen 17 New Notes If no notes exist for a case a blank case note screen will appear Screen 17 News Notes iChild User Guide Using a Notes screen e Page 58 of 94 Screen 17 New Notes Notes Microsoft Internet Explorer File Edit Qs 2 JO search Sf Favorites e3 wi Fel 33 View Favorites Tools Help Profile Family Notes Reports Common Tasks Save Cancel Open Message Monitor 2005 2 Child Abduction out of country Active Add gt Notes Find gt Print a report Type NoteNo 5 Recent Cases Reference Number CASES gt Topic Options Language gt Broadcast gt Email support About Logout Beee 8 s http J www worldreachsoftware net ICHILDNG CaseNotes CaseNotes aspx CaseCode 2 amp CaseNoteSeq 1 amp Mode 3 amp guid ebf4121478204a4H Mandatory fields The Note No field is read only This field is automatically completed with the sequential order in which the note is created Click on the drop down
51. e the spell check add an attachment or save the note as a draft if desired Refer to the sections Using the spell check below and Attaching a file to a note p 61 and Case Note Draft p 62 Click Save on the action bar at the top of the screen to save the information entered 9 iChild displays a message form that can be used to notify other users that a note has been saved to the database If applicable follow the steps as outlined in Sending a message p 64 F Using the spell check V Before saving a note you may wish to use the spell check Click the spell check icon t the right of the note text box to open the spell check window as seen below Screen 18 Spell check E Spell Checking Microsoft Internet Explorer Check Spelling Not in dictionary inital Zhange to Initiel Suggestions Initial 2 Context Ignore Ignore Change Change All Adi Close Edit User Dictionary Spelling Options The spell check works much like a spell check in any word processing package such as Word Perfect or MS Word The Edit User Dictionary link allows you to include them in your case note the spell check will automatically accept them You can add and delete words as you wish The Spelling Options link allows you to set your own preferences as to what the spell check should bring to your attention for example words that you have inadvertently doubled in a sentenc
52. ease select a module or a task Logout Navigation menu iChild User Guide Overview e Page 6 of 94 A System navigation The are two methods of system navigation 1 The buttons on the navigation bar at the top of the Home page Messaging Cases allow users to go from general to more specific levels of information 2 The left hand side navigation menu bar enables more seasoned users of the system to directly access the most common tasks associated with iChild 2 1 Common tasks 2 1 1 Message This section allows users to communicate about cases and request actions from other users Refer to Using a Messages screen on p 68 for more information Monitor This section allows users to set a reminder on specific cases or locations they may wish to monitor Refer to Using a Monitor screen on p 72 for more information Add This section allows users to open new cases Click on Case to transfer to a blank Case Profile screen Refer to Entering a new case on p 14 for more information Find This section allows users to search for an existing case Click on Case to transfer to a Case Search screen Refer to Searching for an existing case on p 10 for more information Print a report This link transfers users to the Reports screen where users can elect to print a case summary detail report or statistical reports Refer to Using a Reports screen on p 76 for more information 2 2 Recent cases
53. entral en 2005 2 of country 2005 User E Mexico Authority monitoring Recent Cases CASES gt Options Language gt Broadcast gt Email support About Logout Screen 30b Activating Locations monitoring Delete Selection Modify New To modify delete or activate anew locations Location Activity Settings activity check box and click the appropriate button on top Select All Reset __ Mission Country Region Category Canada Child Abduction out of country Total records found 1 The next screen Screen 30c is an Add Location Settings screen containing many fields First users may choose if they wish to monitor by Country or by Region Note Mission is not relevant for this use of iChild Check the relevant circle Once country or region is chosen click on the drop down arrow to the right of the field and use the picklist to select the country or region desired Then users can choose the category they wish to monitor To select all the categories click on the Select all button to select a specific category click on the relevant box next to the category s name in the grid Click Save on the left of the action bar on the top left hand side of the Screen iChild User Guide Using a Monitor screen e Page 74 of 94 Screen 30c Add location activity Add Location Setting Microsoft Internet Explorer File Edit Favorites Tools Help Q
54. es screen e Page 67 of 94 gt ared a Message software link Delete Selection To delete a message check box and click on the Delete Selection button 5 Using a Messages screen This section allows users to communicate about cases and request actions from other users Nove at the top of the Home page A List of messages The following also applies when you choose the Messaging button on the navigation bar By selecting the Messages link a list of messages will appear on the Messages screen with a case number a message line including the subject of the case date and originator This list of messages can be a combination of messages received from other users or copies of messages the user sent to other users Screen 26 Messages File Edit View Favorites Tools Help sax 02 X a 2 5 She Favorites e3 rel 3 Address http www worldreachsoftware net ICHILDNG CCPages MsgGrid aspx Mode 9 amp guid d a17303ed324cd2aSa5fFS0f 2b3628a68 Ee Messages Hide legend CAPITALS IMMEDIATE m Red Action Bold Unread Total records found 5 Select All Reset Case imber outine Action Mexico Child Abduction out of country 2005 2 Mexico Child Abduction out of count 2005 2 Mexico Child Abduction out of countr CETTE D1 Aug 2005 01 4ug 2005 01 4ug 2005
55. established Art 3 a No rights of custody exercised Art 3 b amp 13 a Child is 16 years or over Art 4 Child in another Contracting State Art 9 Child not habitually resident in requesting State No rights of access established 7 Enter the date the judgement was made in the Date of Order field using the format DD MM YYYY format iChild User Guide Using a Child screen e Page 47 of 94 1 Nor A date must be entered in the Date of Order field to be considered a judicial return refusal in Statistical Forms 1 2 or to be considered an Access order made refused in Statistical Forms B1 2 8 Click the drop down arrow to the right of the Decision Appealed field and select one of the following options Unknown Yes 9 In the Appeal and Last Appeal subsections indicate in the Appeal Granted field whether an appeal was granted by selecting one of the following options Unknown Yes 10 In the Appeal and Last Appeal subsections indicate the grounds of appeal in the Grounds of Appeal field Nor is important to always maintain up to date all the dates relating to at all legal proceedings levels to allow the system to know whether legal proceedings are completed or not Once legal proceedings are completed it is important not to forget to enter a closed date in the Date closed field in the General Case History section Enforcement Nore n some countries e g Austria another Court may have jurisdiction in rela
56. eving a draft Case Note A case note that has been saved as a draft can be opened on the Notes screen to be edited saved again in draft format or saved to the iChild database 1 Click the Notes icon at the top of the screen 2 Click Open on the action bar at the top of the screen to be presented with a Note Upload screen like the following Screen 21 Note Upload Note Upload Microsoft Internet Explorer File Edit View Favorites Tools Help Q sxx 4 ix a JO Search Sf Favorites M a 33 http www worldreachsoftware net ICHILDNG CaseNotes CaseNoteUpload aspx CaseCode 28Mode 0 amp quid 0d20Fe8eb26d402e9305b7 14 Address Profile Family Reports Common Tasks Load Cancel Message Monitor 2005 2 Child Abduction out of country Active Add Note Upload Find gt Print a report Browse Recent Cases CASES gt Options Language gt Broadcast gt Email support About Logout 3 Click the Browse button on the Note Upload window A Choose file window opens Use the drop down arrow to the right of the Look In field to find the location where you saved your note to disk Then click on the file name in the list of files so that the File name field contains the case number corresponding to the case with a CN extension iChild User Guide Using a Notes screen e Page 63 of 94 Screen 22 Choosing file from disk
57. f Form B2 FORM B2 Page 1 of 1 ANNUAL STATISTICS RELATING TO THE HAGUE CONVENTION OF 25 OCTOBER 1980 ON THE CIVIL ASPECTS OF INTERNATIONAL CHILD ABDUCTION REQUESTED CENTRAL AUTHORITY CHILDREN BROUGHT TO CANADA ACCESS APPLICATIONS FOR THE YEAR 2007 FINAL OUTCOME CHILD TRACED ORDER OR CASE AGREEMENT AGREEMENT WITH BETWEEN DIFFICULTIES N DRAWN PARTIES CASE PENDING AT END OF YEAR OTHER CONCERNED COUNTRY NUMSER RN EATEN LN S 1 4 1 0 2 0 iChild User Guide Using a Reports screen e Page 80 of 94 3 Printing a Summary or Detail or an Annual Statistics report Select the Print option from the Acrobat Reader at the top of the screen to print a report Alternatively click the Printer icon below the Acrobat menus to print one or all pages from the report as desired iChild User Guide Using a Reports screen e Page 81 of 94 Appendix 1 Statistical Forms A1 2 amp B1 2 iChild User Guide Appendix 1 e Page 82 of 94 FORM A1 Page of ANNUAL STATISTICS RELATING TO THE HAGUE CONVENTION OF 25 OCTOBER 1980 ON THE CIVIL ASPECTS OF INTERNATIONAL CHILD ABDUCTION REQUESTING CENTRAL AUTHORITY CHILDREN TAKEN AWAY FROM eene please fill in your country RETURN APPLICATIONS FOR THE YEAR FINAL OUTCOME AVERAGE TIME RETURN OTHER APPLICATION CASE PENDING COUNTRY CASE CHILD TRACED TO esti cda AND OUS AT END OF CON
58. field 3 Enter the client s middle name in the Middle Name field 4 Enterthe client s alias in the Alias field An alias refers to an assumed name possibly or known to be used by the client 5 Enter the client s official national identification number in SIN such as a social insurance number or national identification number if such numbers are used 6 Click the drop down arrow to the right of the Relation to Case field and use the picklist to select the item that indicates how the case in question concerns the individual named in the Family record Subject Child Parent of subject child Sibling New Spouse Relative Friend 7 The Role field indicates the current client s role in the Child case Applicant or Abductor If neither of these two options apply leave this field blank Refer to the Child screen for more information p 35 8 Enter the client s date of birth in the Date of Birth field using the format DD MM YYYY 9 Click the drop down arrow to the right of the Country of Birth field and use the picklist to select the client s country of birth 10 Enter the client s city of birth in the City of Birth field 11 Click the drop down arrow to the right of the Gender field and use the picklist to select the client s gender 12 Click the drop down arrow to the right of the Citizenship and use the picklist to select the country of citizenship 13 If the client maintains citizenship in another c
59. his is a mandatory field Click the drop down arrow to the right of the Sub Nat field and use the picklist to select the appropriate geographical division if any exist This is a mandatory field that identifies provinces states regions and other geographical territories within a given country This picklist displays subnational units that correspond to the Country Concerned field selected This field should be used whenever appropriate to assist in pinpointing the location of the case Where no subnational units have been defined the default value of Not Applicable is displayed iChild User Guide Using a Profile screen e Page 25 of 94 3 Enter the town or city in which the case occurred in the City field Dates The Date of wrongful removal retention field refers to the date the child was actually removed or retained away from his her habitual residence The Application date refers to the date the applicant completed and signed the application with the Central Authority This field automatically defaults to the date on which the case was entered into the database To modify the date click inside the field and edit using the DD MM YYYY format The File opened field is automatically defaulted to the date on which the case was entered into the database To modify the date click inside the field and edit using the DD MM YYYY format The File closed field is automatically defaulted to the date when the Status field in the Case summa
60. iChild User Guide Copyright 2007 WorldReach Software Hague Conference on Private International Law Table of Contents Section 1 Overview 1 About iChild 2 Getting started with iChild A System Navigation B Using the data entry fields C Entering the date fields D Using the edit command buttons 3 Searching for an existing case 4 Entering a new case 5 Viewing multiple records 6 Modifying an existing record 7 Saving a record 8 Printing a record 9 Copying a record 10 Existing iChild Section 2 Using the screens Introduction iChild Navigation bar 1 Using a Profile screen A Creating a new Case Profile B Saving a new Case Profile C Copying a Case Profile 2 Using a Family screen A Creating a new Family record B Saving a new Family record C Copying a Family record 3 Using a Child screen A Creating a new Child record B Saving a new Child record 4 Using a Notes screen Searching for a Case Note Viewing an existing Case Note Viewing a file attached to a Case Note Printing a Case Note Creating a new Case Note Using Spell Check mmoomrm iChild User Guide Table of Contents e Page 2 of 94 ON OO C G Attaching a file to a Case Note H Case Note draft l Sending a message 5 Using a Messages screen List of Messages Notes display Out of office List of users sharing your messages Deleting a Messag
61. ick the underlined Topic of the case note for which you want to resend a message The case note is displayed iChild User Guide Using a Notes screen e Page 66 of 94 Screen 25 Display of Case Note Notes Microsoft Internet Explorer File Edit View Favorites Tools Help sxx z ix DO search Sie Favorites rel 3 5 http www worldreachsoftware net ICHILDNG CaseNotes CaseNotes aspx CaseCode 28 amp CaseNoteSeq 28Mode 1 amp guid 867d266c469446b59f Profile Family Notes Reports software Common Tasks New Open Report Message Monitor 2005 2 Child Abduction out of country Active Add gt Notes Find gt Print a report Originator user Date 01 Aug 2005 09 52 a Recent Casas Type action Required Note No 1 CASES gt Reference loi Number Options Topic Birth Certificate 1 gt The mother will have to order birth certificate from the civil authority this will Broadcast gt take about a month to arrive attached is a test file Email support About Action Ei System Translator Central Authority Info User Manual Central Authority 858 8 3 Click the New Message button to the right of the message field iChild displays the Send Message screen as shown above and the same process is followed to send the notification to a user Refer to Sending a message p 64 for instructions on sending a message iChild User Guide Using a Not
62. ime between receipt of application and final judicial determination for cases for which the legal proceedings have been completed within the relevant statistical period and for Forms B1 2 in relation to Judicial order Made and Refused For the Appeal and Last Appeal subsections the same fields are repeated and act in the same way as described below 1 Instance 1st Instance Appeal Last Appeal 1 Enter the name of the court in which the Hague application was filed to be heard in the Application Filed In field 2 Enter the date the application was filed in the Application filed field using the DD MM YYYY format iChild User Guide Using a Child screen e Page 46 of 94 3 Enter the date scheduled for the hearing in the Date of Hearing field using the DD MM YYYY format 4 Click the drop down arrow to the right of the Return Ordered field and select one of the following options Yes Yes with undertakings Nor In case of a final judicial return the picklist value Yes or Yes with undertakings will generate the statistical data for the tenth column of Forms A1 2 only if a date is entered in the Date of Order field below and the picklist value is chosen in the Decision Appealed field or in the Appeal Granted field In case of a final judicial refusal the picklist value will generate the statistical data for the eleventh column of Forms A1 2 only if a date is entered in
63. ion request was granted in the Date field using the DD MM YYYY format 12 Click the drop down arrow to the right of the Abductor Returned field and select one of the following options Unknown Yes 13 If the abductor was returned to the Requesting State enter the date of return to the Requesting State in the Date field using the DD MM YYYY format 14 Click the drop down arrow to the right of the Abductor Prosecuted field and select one of the following options Acquitted Condemned No Yes iChild User Guide Using a Child screen e Page 50 of 94 Immigration Status 1 Click on the drop down arrow to the right of the Status field This picklist refers to the abductor s immigration status if any Select one of the following options if applicable Asylee Immigrant visa Non immigrant visa Permanent Resident 2 Indicate whether there is a pending immigration case by selecting one of the following options in the Immigration Case Pending field Unknown Yes 3 If there is a pending immigration case enter the date of the hearing in the Date of Hearing field using the DD MM YYYY format 4 Click the drop down arrow to the right of the Country field and use the picklist to select the country in which an immigration case is pending Contacts This section holds contact information for the parties that may be involved in the case It is organized into 3 subsections Central Authority Cou
64. ions Unknown Yes If applicable use the Release to no 1 and Release to no 2 fields to identify the individual organisation to whom this information regarding the case or individual was released for example a lawyer a social worker etc B Saving a new Family record Once you have finished entering the necessary information review the data entry fields and make any changes if needed Ensure that the mandatory fields have been completed To save a Family record to the database click Save from the action bar on the top of the screen iChild User Guide Using a Family screen e Page 32 of 94 Once a Family record has been saved a blank Child screen will automatically be presented for the entry of information regarding child custody access information You can proceed to enter information on this form or choose to navigate to another screen You may continue using iChild by entering another Family record or by accessing the other Screens C Copying a Family record Nor This Copy function is different from the Copy function in Using a Profile screen p 23 This function copies family information into a new Family Information screen but does not create a different case and does not create a different case number In other words this function helps users save time when there are many individuals who are associated with a particular case To copy Family Information to the database click on the Copy button refer to Screen 1
65. ipt of Application and Final Judicial Determination Days This number indicates the mean average in terms of the number of days between the receipt of applications and the final judicial determination both for cases where return was ordered and for cases where return was refused Order for Return Know Not to Have Been Enforced This number indicates the number of cases where your Central Authority is aware that a return order has not been enforced Case Pending at End of the Year This number indicates the number of cases which remain pending at the end of the year iChild User Guide Appendix 1 e Page 88 of 94 EXPLANATORY NOTES FOR B1 2 FORMS ACCESS APPLICATIONS Other Country Concerned Only States Parties to the Convention are listed in the drop down menu on INCASTAT Please ensure that the Convention is in force between your State and the State that you are entering Please note that China Hong Kong Special Administrative Region and China Macau Special Administrative Region should be entered separately Additionally the United Kingdom England amp Wales United Kingdom Northern Ireland United Kingdom Scotland United Kingdom Bermuda United Kingdom Cayman Islands United Kingdom Falkland Islands United Kingdom Isle of Man and United Kingdom Montserrat should also be entered separately Case Carried Over from Previous Year This number indicates the number of cases which were pending on
66. ly one person involved this is the surname of the client Nor can be used as a wildcard when searching where the exact spelling or case number is unknown For example entering JOHNS will potentially retrieve cases involving JOHNSON JOHNSTON JOHNSEN JOHNSTONE Category In the Category field select from the picklist This allows users to search based on the type of cases such as abduction access prevention or general As a shortcut use the keyboard to select a menu item by its first letter The 7 and J arrows can be used to step through the menu items to the desired selection Alternatively type in the first few letters of the item to select it iChild User Guide Overview e Page 12 of 94 Status In the Status field select from the picklist This allows users to search for files that are active current or filed completed As a shortcut use the keyboard to select a menu item by its first letter The 7 and J arrows can be used to step through the menu items to the desired selection Alternatively type in the first few letters of the item to select it File Opened From In the File Opened From field enter a start date from which to search for a case Make sure the appropriate date format is used to enter the date DD MM YYYY File Opened To In the File Opened To field enter an end date at which the search for a case is to finish Make sure the appropriate date format is used to enter the date DD MM YYYY
67. message is created by the local System Administrator IT specialist for users to view 2 3 3 E mail support This feature allows users to be linked to an e mail address defined by the local System Administrator to handle questions 2 3 4 About This feature opens a window containing basic information about iChild and a link to WorldReach s website 2 3 5 Logout This feature ends users access to iChild iChild User Guide Overview e Page 8 of 94 B Using the data entry fields You can input edit and delete data in iChild on the data entry fields using a mouse or keyboard From the keyboard use Tab to advance to the next field and Shift Tab to move to the previous field Both the Delete and Backspace keys can be used to delete text Fields marked with an ast rix are mandatory and must be completed C Entering the date fields Date fields are entered numerically into the date entry fields using the DD MM YYYY format For example to enter 6 May 2005 enter 06 05 2005 Once saved it is displayed in English as DD month YYYY For example if you entered 06 05 2005 it is displayed as 06 May 2005 This date may appear in English French or Spanish depending on the language version of SQL database software implemented on the local Server D Using the edit command buttons A number of iChild screens provide the following Windows editing command buttons VE Spell Check Ep Paste Undo Redo
68. n Abduction case evolves at a later stage into an Access Proceedings case it should be indicated in the Child Custody screen that the application for return is withdrawn and case closed see the Using a Child screen p 35 and a new case for Access proceedings should be opened The selection between Abduction and Access Proceedings will allow the system to generate the correct information for the Statistical Forms A1 2 and Forms B1 2 The Status field defaults to Active for a new case A case no matter how old will remain listed as active until such time as data is entered to show that the child is returned or the Central Authority closes the case If there is any doubt then the case should remain listed as Active Modify the Status to Filed only when the case is closed Enter the number of all children related to the case This will provide an indication as to the number of separate cases that may be linked through the cross reference field if different cases have been opened for each child involved Case Location Enter the corresponding Case Location information as follows 1 The Country Concerned field automatically defaults to the country of the logged on user set by the local System Administrator To modify the country click the drop down arrow to the right of the Country Concerned field and use the picklist to select the country where the child is located If this information is not available choose the Unknown value T
69. n located on the navigation bar at the top This will present the same blank Case Search screen as appears when navigating through the menu The same process and results will be displayed using this method The following sections give more information on specifying search criteria iChild User Guide Overview e Page 11 of 94 Case Number Where the Case Number is known no other search criteria is required To search for a specific Case Number enter the system generated case number in the format YYYY NNN where YYYY represents the year and NNN represents one or more numeric characters assigned sequentially after the year identifier Nor can be used as a wildcard when searching where the exact spelling or case number is unknown For example entering 2005 96 will retrieve all cases with case numbers that begin with 2005 CA file number To search for a specific Central Authority s file number enter the file number in the format it was entered This allows users to search for their own Central Authority associated number if it has been recorded in the Case Profile screen when the new case was established In this respect it is important to develop a policy within the Central Authority so that the CA file numbers are entered in a harmonised way in order to be searchable in a harmonised way Family Name Enter the family name of the subject of the case in the Family name field In most cases where there is on
70. n the Order Date field using the DD MM YYYY format Access Applications 7 Click the drop down arrow to the right of the Rights of Access field and select one of the options provided in the following list Agreement between parties that is any agreement where there has been an agreement reached by the parties agreeing access arrangements prior to court proceedings Nor Additionally it includes cases where the agreement was subsequently approved by the court with a consent order or other similar mechanism iChild User Guide Using a Child screen e Page 39 of 94 operation of law that is applicable to cases where there is neither court order nor agreement but legislation may exist which gives access to the relevant person Court Order that is a formal court order in which access is clearly defined 8 Click the drop down arrow to the right of the Type of Access field The picklist associated with this field represents the most common types of access rights Select one of the following options Access by mother Access by father No access by mother No access by father Other has access 9 Only where there is an access order enter the date as it appears on the order in the Order Date field using the DD MM YYYY format Abduction and Access cases 10 Click the drop down arrow to the right of the Country field and use the picklist to identify the country in which the custody and access orders were granted 11
71. n the Date Issued field using the DD MM YYYY format The Date Issued must occur earlier than the Expiry Date Also if a value has been entered in the Date Issued field then a value must be entered in the Expiry Date field Conversely if the Date Issued field is blank then the Expiry Date field may also be blank If the travel document in question bears any restrictions click the drop down arrow to the right of the Restriction field and select the appropriate value from the picklist This identifies restrictions of the travel document meaning the length of time the client is legally authorized by operation of a visa or waiver to remain in the Requested or Requesting country if any exist Select one of the following options 30 days 60 days 90 days 120 days 6months 1 year To age 18 Requires consent of both parents Point to Point 7 Enter the city where the travel document was issued in the City field Other Travel Documentation The fields listed under this heading are the same as under Travel Documentation Follow the same instructions Information Release The fields listed under this heading allow users to record information related to release of information Complete the corresponding Information Release fields as follows 1 Click the drop down arrow to the right of the Info Release field and identify whether information related to either the case or individual involved was released Select one of the following opt
72. nd side of the screen Make sure that the navigation bar on top is set on the Locations button Screen 30a Monitor Locations Activity To enable the monitor feature click on Settings on the Monitor Locations Activity screen Screen 30a On the next screen Screen 30b Activating locations monitoring click the check box on the left side of the grid and click on Modify selection if it is a location that is already monitored or on New if it is new location to be monitored iChild User Guide Using a Monitor screen e Page 73 of 94 Screen 30a Monitor Locations Activity Make sure that the screen is File Edit View Favorites Tools Help set on the 2 x yo Search Sie Favorites a P pu rel 33 clicking on it Monitor Locations Activity Microsoft Internet Explorer Address http www worldreachsoftware net ICHILDNG CCPages LocationMonitor aspx Mode 9 amp guid 1c090015bb36455094f84deb4b82b2a38hk G Messages Shared Cases Locations EACH software Monitor link Common Tasks Message Monitor Add gt Monitor Locations Activity Find gt BERE e Cases displayed have been opened closed or had a note added in the last 30 days Total records found 1 settinas a subject case category Pate y last Note Notes county 19 Case Category Last Note Country Mission Number opened closed activate S Child Abduction out 20 May 01 Aug 2005 C
73. ntry and Lawyer iChild User Guide Using a Child screen e Page 51 of 94 Screen 12f Contacts Contacts Central Authority Central Authority Mexico name Case officer Address 222 dela Guarda Phone 999 9999999 7 Emergency phone 5999999991 Facsimile 999 999 9992 E mail ow centralauthority qov mx Create a fax cover page Country Foreign Country 1 Foreign Country 2 Country Country PERENNE Manager Haz Address D EE Address lp gp 4 Phone pa Phone Emergency Emergency umm phone phone Facsimile Facsimile E mail Back to top Lawyer Father Mother Law firrn np A Law firrn a name name Attorney s Attorney s EE first name first name Attorney s Attorney s ERE last name last name Address Address Phone N Phone extension extension Facsimile Facsimile E mail E mail Child Law firm name Attorney s _ first name Attorney s a last name Address EE extension Facsimile E mail Back to top Central Authority 1 Click the drop down arrow to the right of the Central Authority Name field and use the picklist to select the appropriate country iChild User Guide Using a Child screen e Page 52 of 94 2 Enter the name of the Case officer in the Case Officer field 3 Enter Address Phone Emergency Phone Facsimile and Email in the re
74. o applies when you choose the Messaging button on the module navigation bar at the top of the Home page and then the Cases or Locations button A Monitor Case Activity To transfer to the Monitor Case Activity screen click on the Monitor link on the left had side of the screen Make sure that the navigation bar on top is set on the Cases button This allows users to check on cases requiring action Make sure that the screen is File Edit View Favorites Tools Help set on the Q sxx M Z ix JO Search 7 Favorites a a Iw LJ rel 33 eue clicking on it Monitor Case Activity Microsoft Internet Explorer Address http www worldreachsoftware net ICHILDNG CCPages CaseMonitor aspx Mode 9 amp guid b amp 6be7cSe18b4e9d9d48e079d4729e808hk mY8 Monitor 4 link Common Tasks Message Monitor Messages Shared 3 Locations Add gt Monitor Case Activity Find gt Total records found 1 Print a report ase Child Abduction out of Central 20 May 01 Aug 2005 M mue Recent Fes irren 2005 2 country Authority 2005 User Mexico 4 monitoring CASES gt Options Language gt Broadcast gt Email support About Logout This feature serves as a reminder on specific cases users may wish to monitor To enable this feature click on Settings on the Monitor Case Activity screen Screen 29a On the next screen Screen 29b Activating case monitoring
75. oat 0 2005 2 A Mexico Child Abduction out of country rage hod aia button 2005 2 Mexico Child Abduction out of country oaan BRUN 2005 2 Ai IMMEDIATE ACTION MEXICO CHILD pum 2005 1 ST LAURENT INFORMACI N INMEDIATA FINLANDIA 28 Jul St Laurent JSUSTRACCI N DEL MENOR FUERA DE 2005 Dany Central Authority iChild User Guide Using a Messages screen e Page 70 of 94 E Deleting a message Once a message has been viewed and or actioned it should be deleted from the list of messages To delete a message select the messages to be deleted by clicking in the check box beside each one and click Delete selection on the left side of the action bar Screen 26 Messages or Screen 28b Shared messages Please note that one or more messages can be deleted at once up to a maximum of 20 If messages are being shared the messages deleted by one user from their list will remove it from the others as well The case note referenced in the message remains in the system F Printing a message To print a case message click on Report on selection icon on the right of the action bar Screen 26 Messages or Screen 28b Shared messages iChild User Guide Using a Messages screen e Page 71 of 94 6 Using a Monitor screen This section allows users to set a reminder on specific cases or locations they may wish to monitor Nor following als
76. of the grid the number of records found and the number of pages used to display the information To view the records click the underlined items to link to the detailed information An example of one of these grids is seen below Screen 7 Family List 2005 2 Child Abduction out of country Active Family List Total records found 4 Page 1 Name TC NN C NNI AT 16 May 1980 Relative ET 24 Jul 1995 Sibling A X 23 Feb 1999 Subject Child aot 17 Feb 1992 Sibling Total records found 4 Page 1 iChild User Guide Overview e Page 16 of 94 6 Modifying an existing record The Modify button appears at the top left of the action bar on the Profile Child and Family Screens Click Modify from within any of these screens to modify the currently selected record Click Save to update the changes to the database iChild User Guide Overview e Page 17 of 94 7 Saving a record When entering a new record or modifying an existing one click Save to update the changes to the database If you decide not to save the record you can either click Cancel or navigate to any other screen without clicking the Cancel or Save buttons iChild User Guide Overview e Page 18 of 94 8 Printing a record A Report button appears on the action bar at the top right of the Profile Family and Notes screens Depending on how Acrobat Reader is set up on your workstation the print preview for a report may appear in a separate browser win
77. on or information by using the CTRL click method Highlight the name of the first addressee then CTRL click on the second and subsequent names Repeat steps 4 and 5 to select additional message recipients as necessary Note that your name as the originator of the message does not appear in the Employee list for your Central Authority Once names are chosen from this list the message may be sent Click Send to send the message Where a recipient cannot be reached a non delivery notification message is displayed listing each unavailable user When the Notes screen is reloaded both the recipient s and originator s names will appear at the foot of the note Once a message has been sent the distribution list will be attached to the note b An existing Case Note A message can be sent for an existing case note as outlined in the following steps 1 Click the Notes icon to view the grid of all notes associated with the currently selected case A message list grid as shown bellow will appear Screen 24 Grid of notes associated with selected case Select All Reset _ No Date Originator Authority Type L 4 nnd ee User Central Authority New note For Information 5 User Central Authority Additional info For Information 20 User Central Authority Custody decison Complaint L 1 0 User Central Authority Birth Certificate Action Required Total records found 4 Page 1 2 Cl
78. ority Central Authority Message Recipients Broadcast gt Employee Cadigan Wanda Degeling Jenny Action gt Email support Demo Access Duncan William lt Remove Lortie Philippe Logout St Laurent Dany System Translator Info gt x Remove Complete the corresponding fields as follows 1 Click the drop down arrow to the right of the Priority field and select from the following options Action Action Urgent nformation nformation Urgent This is a mandatory field 2 The Date field is read only and is automatically completed with the date the message is sent 3 Click the drop down arrow to the right of the Authority field and use the picklist to select the location of the message recipient Upon selecting a location in the Authority field the Employee field displays a corresponding list of employees at that location iChild User Guide Using a Notes screen e Page 65 of 94 Click on the name of the intended message recipient as listed in the Employee field and then click the Action or Info button to transfer the selected employee to the Message Recipients field To delete a name from the Message Recipients list select the name in either the Action or Info list boxes and then click the Remove button and the selected employee name is returned to the Employee list box It is possible to send a message to more than one person at a time for either acti
79. ountry click the dropdown arrow to the right of the Other Citizenship field and use the picklist to select the country of citizenship if applicable This may be important information as parents and or the child sometimes hold passports from different countries Nor the client holds more than two nationalities these should be listed in a Case Note to enter a Case Note refer to section Using a Notes screen 14 Click the drop down arrow to the right of the Residency Status in Requesting Country field and use the picklist to select the client s immigration refugee status in the country from which the child has been abducted This field defines the client s status in the country according to different national terms Select one of the following options iChild User Guide Using a Family screen e Page 30 of 94 Visitor visa Citizen Resident permanent Landed immigrant Worker visa Student visa Refugee Other Not known 15 Click the drop down arrow to the right of the Residency Status in Requested Country field and use the picklist to select the client s immigration refugee status in the country to which the child has been abducted This field defines the client s status in the country according to different national terms Select one of the following options Visitor visa Citizen Resident permanent Landed immigrant Worker visa Student visa Refugee Other Not known Travel Documentation Complete
80. port SIN NIN Restriction Requires consent of both pare About Relation to case subject Child City Hull Logout Role Other Travel Documentation Date of birth 23 Feb 1999 Type Country of birth Canada Country City of birth ottawa Number Gender Expiry date E Date issued Citizenship Canada s Restriction Other citizenship Mexico Residency status in citizen City Requesting Country cT es Residency status in citizen Information Release Requested Country Info release Yes Release to no 1 L Lawyer Client Information e VEN Nor The term Client can refer to the applicant the abductor the child a sibling a relative and any other individual associated with the case The Case Number is automatically transferred from the Profile screen Complete the corresponding Client Information fields as follows 1 The Surname field is already filled in with the surname you entered in the Family Name field on the Case Profile screen Therefore there is no need to change the surname in this field However this field can be modified when family names of the individuals associated with the case are different In addition users will be able to enter lengthy surnames as the system is set up to allow the entry of 35 characters This is a mandatory field iChild User Guide Using a Family screen e Page 29 of 94 2 Enter client s first name in the First Name field This is a mandatory
81. pplications 1 Click the drop down arrow on the right side of the Rights of Custody field and select one of the options provided in the following list Agreement between parties that is any agreement reached by the parties agreeing custody and having legal effect under the law applicable in the country of the chila s habitual residence Nor n cases where the agreement was subsequently approved by the court with a consent order or other similar mechanism the details of that order should be entered as for any other court order operation of law that is applicable to cases where there is neither court order nor agreement but legislation may exist which gives custody to the relevant person Court order that is a formal court order in which custody is clearly defined 2 Click the drop down arrow on the right of the Type of Custody field The picklist associated with this field represents the most common types of custody rights Select one of the following options Custody to father Custody to mother Custody to other Joint or shared custody 3 Enter the name of the Court that issued the custody access order in the Court Name field 4 Enter the name of the city state province and country all in the Court Location field 5 Enter the number of the custody order as it appears on the order in the Court Order Number field 6 Only where there is a custody order enter the date as it appears on the order i
82. problem resolution will be addressed within the specified timeframe depending upon the severity of the problem Table Time for Acknowledgement of Problems business days Acknowledge Problem Total loss of iChild Total loss of function operational system hours 2 Significant loss of Significant loss of Maximum 48 system function System function e g hours component corrupted production database for which a temporary work around may be employed but significantly reduces the overall efficiency or iChild User Guide Appendix 2 Page 92 of 94 iChild User Guide A functional failure of a non critical component of iChild A functional failure of a non critical or cosmetic component of iChild functionality of Child Non critical functional Maximum 1 failure for which a work week around is available amp does not significantly reduce the overall efficiency or functionality of iChild Negligible or no lost Tobe functionality or determined efficiency e g user receives warning error message but can continue to function Appendix 2 Page 93 of 94 s WoRLDREACH saftware WorldReach Software Corporation Kim Burrett Scott Client Services Manager 1420 Blair Place Suite 500 Ottawa Ontario K1J 918 Canada lt kim burrett scott worldreachsoftware com 1613 742 6482 Permanent Bureau of The Hague Conference on Private International Law
83. reachsoftware net ICHILDNG camantpages caseprofile aspx CaseCode 2 amp Mode 1 amp quid c468cccSaf6b4d93a9d3106d9e9 File View Favorites Tools Help Address Profile Family Reports Common Tasks New Modify Search Message Monitor 2005 2 Child Abduction out of country Add gt Case Profile Find gt Print a report Case Summary Case Location Case number 2005 2 Country Mexico concerned CASES gt Cross reference 2005 5 Sub nat l Notapplicable CA file number CA 999999 Town City Options T Family name A Dates 8 5 Category Child Abduction out of countr isa 02 Jan 2005 Email support Status Application date ia May 2005 About Number of children 1 File opened 20 May 2005 7 Logout File closed Case Management 1 Case Management Contact Details To enter a new case profile click on Common Tasks Add Case from the menu on the left hand side of the screen and a blank Case Profile screen will appear Screen 9a Entering a new Case Profile in a blank case or from an existing Case Profile screen Screen 9b Case Profile of an EXISTING case click on New on the action bar and a blank Case Profile screen will appear Enter a new case profile in the blank Case profile screen by following the subsequent instructions A Creating a new Case Profile The Profile screen is divided into four areas Case Summary Case Location Dates and
84. ry area is marked Filed To modify the date click inside the field and edit using the DD MM YYYY format Case Management This section is not active when creating a new profile It will become a hyperlink that will transfer users to the Child Custody screen Contacts section once the latter is completed and saved see Using the Child screen p 35 for details B Saving a new Case Profile Once you have finished entering the necessary information review the data entry fields and make any changes if needed Ensure that the mandatory fields have been completed To save a Case Profile to the database click Save from the action bar at the top of the screen When the case has been saved iChild displays a system generated case number in the top left hand corner of the screen Once a Case profile has been saved a blank Family screen will automatically be presented for the entry of information regarding the individual s associated with the case You can proceed to enter information on this form or choose to navigate to another screen C Copying a Case Profile To copy a Case Profile to the database click on the Copy button Screen 9b Case Profile of an EXISTING case p 24 When the profile has been copied iChild displays a new Profile screen The fields in this new screen will contain the same information as in the previous copied screen Users may modify all fields however the Case number field is locked as a new Case number will
85. s through the navigation menu on the left hand side of the screen by selecting Common Tasks Find Case Another is by selecting the Cases button on the navigation bar at the top of the Home page Either of these approaches will present you with a blank Case Search screen More information on how to retrieve existing cases is provided in the section Searching for an Existing Case p 10 From any screen you can return to the Home page to view Broadcast messages or the navigation bar by holding the mouse pointer over the Home page link at the top left corner of the screen WorldReach Software logo and by clicking when the pointer changes to an image of a hand and the tool tip Take me home appears Screen 2 Home page Welcome to iChild Welcome to iChild Microsoft Internet Explorer File Edit Favorites Tools Help Qs x JO Search Favorites 2 LJ Fel 3 5 http www worldreachsoftware net ICHILDNG welcome aspx Mode amp guid 5a197587916d429d8531 abb2b483a4008hk fxm1RP2CkKjJvopISf Messaging Cases Common Tasks Report Navigation Message bar Monitor Add gt Welcome to iChild Find gt Print rt rint a repo List All Broadcasts Recent Cases CASES gt Home page link Current message dated 10 Mar 2005 14 02 41 Welcome to iChild Version 1 0 Options Language gt Insert your custom broadcast message in here Broadcast gt Thank you Email support About To begin pl
86. se Search Case Search Microsoft Internet Explorer File Edit View Favorites Tools Help Qm NAG O 8S 1 http www worldreachsoftware net ICHILDNG CAMANTPages CaseSearch aspx Mode 0 amp guid 21c265692da24723bccd08605c25fF 22c amp hks Address Profile software Common Tasks Message Monitor Add gt Case Search Find gt Print a report Enter search criteria below Case number Recent Cases CASES gt CA file number Family name Options Language gt Category v Broadcast gt Status Email support File opened from DD vvv About File opened to pb Logout Country concerned v iChild User Guide Overview e Page 10 of 94 Screen 5 Case Search Results Case Search Results Microsoft Internet Explorer File Edit view Favorites Tools Help f i O O HAO D dere 8 2 m Das Address http www worldreachsoftware net ICHILDNG camantpages CaseSearchResults aspx Mode 0 amp quid b53d840a952b4b37 a93cc7c881a90174 Profile Family Notes Reports EACH software Common Tasks Message Monitor Add gt Gase Search Results Find gt Total records found 4 1 Country Date Case 7 GENER PEE e ecent Cases ame CASES gt Di Aug Child Abduction za Canada 2005 g Aw into country Add client Options TN
87. spective fields These are non modifiable fields once saved Nor clicking on the e mail hyperlink and invoking their own e mail system it is possible to send e mails to the address listed in that field In addition it will also be possible to generate PDF templates for formal fax cover letters which can be printed and manually faxed to the concerned Central Authority Screen 13 Fax Cover Letter 5 http www worldreachsoftware net ICHILDNG Reports ReportDisplay aspx Report 46tt13b41ed1 64d6 4 Microsoft Internet Explorer DER 55 search V select ami Gle 105 55 vhs Adobe Reader 7 0 7759 CENTRAL AUTHORITY HAGUE CHILD ABDUCTION CONVENTION Central Authority FACSIMILE TRANSMITTAL SHEET TO FROM Mr CW Manual User CENTRAL AUTHORITY DATE Mexico 01 Aug 2005 FAX NUMBER TOTAL NO OF PAGES INCLUDING COVER 999 999 9992 PHONE NUMBER CA FILE NUMBER 999 999 9999 CA 999999 SUBJECT YOUR REFERENCE NUMBER A CASE CATEGORY Child Abduction out of country NOTES COMMENTS Comments E Attachments Done Unknown Zone Nore The Central Authority sending the fax has its name displayed at the top of the fax cover sheet as follows Default header Central Authority Hague Child Abduction Convention lt display for fax cover sheet gt The intention of the user is to replace lt display for fax cover sheet gt with the name of the
88. t A 20 May Child Abduction 2005 5 debes 2008 into country Add client Total records found 4 1 iChild User Guide Using a Family screen e Page 34 of 94 3 Using a Child screen This screen records specific case details related to abduction and access cases A Creating a new Child record The screen itself is quite lengthy and is organized into five areas Custody Details Applicant s Status Hague Convention Case History Judicial Case History Abductor Information and Contacts At the top of the screen Screen 12a Child Custody there are four hyperlinks that once clicked will take users to the specific section of information the user is looking for Screen 12a Child Custod Child Custody Microsoft Internet Explorer File Edit Q ax Md x Jj Search Sf Favorites P rel 3 5 http fwww worldreachsoftware net TCHILDNG CAMANTPages ChildCustody aspx CaseCode 2 amp Mode 1 amp quid ae06 1b036a734a248932ea92954 View Favorites Tools Help Profile Family Reports EACH software Common Tasks Modify Message Monitor 2005 2 Child Abduction out of country Active Add 7 Child Custody Find gt Pri Custody Details Applicant s Status Hague Convention Case History Abductor Information Contacts rint a report EN Recent Cases Custody Details Applicant s Status CASES gt Custody Details C
89. tes 9 f http www worldreachsoftware net ICHILDNG Reports ReportSelection aspx Mode 08quid b9876265b7 aF44358dF899b78ad24c8Fehk cA0bjj Messaging Cases Address Common Tasks Message Monitor Add gt Reports Find gt Print a report CASES Summary or Detail Select Annual Statistics CASES gt Current Year Previous Year Options Language gt dashes _Select Broadcast gt Form 2 Select Email support Form B1 Select About Form B2 Select Logout iChild User Guide Using a Reports screen e Page 76 of 94 1 Summary or Detail reports Screen 32 Summary or Detail reports Case Reports Microsoft Internet Explorer File Edit View Favorites Tools Help Q Back o ix 2 Search se Favorites a e Iw Fol 33 Address amp http fvww worldreachsoftware net ICHILDNG CAMANTPages CamantSummaryCriteria aspx Mode amp guid 46827ca9ecF040c88c47f4c78cdd5g Profile Family Reports software Common Tasks Message Monitor Add gt Case Reports Find gt EE Report Type Date Range Summary G all Recent Caras O Detail Previous day CASES gt Sort Order Past month Opti status Past week ptions Language gt Country Specific Broadcast gt Central Authority Email support Case Category About Status Logout 9 Active
90. the form of the previous year Case Arising During Year This number indicates insert the number of cases which have been opened during the calendar year Case Rejected by Requested Central Authority This number indicates the number of cases which have been rejected by the Central Authority in the other country for Form B1 and by your Central Authority for Form B2 Child Not Traced This number indicates the number of cases in which the child has not been traced either in your State or in any other State Child Traced To Non Convention Country This number indicates the number of cases in which the child has been traced to a non Contracting State Please note that only non Contracting States should be included and not Contracting States with which the Convention is not yet in force with your State Child Traced To Other Convention Country This number indicates the number of cases in which the child has been traced to another Contracting State Please note that this includes all other Contracting States whether or not the Convention is in force between that State and your State Case withdrawn This number indicates the number of cases which have been withdrawn Agreement Between Parties This number indicates the number of cases where the parties have reached an agreement regarding access arrangements prior to court proceedings Please note that this would include cases where the agreement was subsequently approved by th
91. tion to enforcement issues This part of the system is meant to track these proceedings Click on the drop down arrow to the right of the Enforcement Order Required field and select one of the following options Unknown Yes iChild User Guide Using a Child screen e Page 48 of 94 2 If such an order is issued Enter the date of issue in the Order Issued On field using the DD MMM YYYY format Enter the name of the body that issued the enforcement order in the Order Issued By field Enter the name of the Agency that will enforce the order in the field provided Indicate the Reasons given for failure to enforce in the field provided Abductor Information This section collects information pertaining to criminal prosecution of the abductor for a child abduction case and the abductor s immigration status Screen 12e Abductor Information Abductor Information Criminal Law Requested by Criminal 1 n charges laid Requested to Country Extradition granted Nature of E Date DS ALL charges Arrest warrant Ly Abductor returned issued Date Abductor Ow Extradition req E E prosecuted made Date Immigration Status Status Immigration case SSS pending Date of hearing Country Back to top Complete the corresponding fields as follows Criminal Law 1 the drop down arrow to the right of the Criminal Charges Laid bro
92. to court proceedings Additionally it includes cases where the agreement was subsequently approved by the court with a consent order or other similar mechanism This data will be generated in Statistical Forms A1 2 only if a date is entered in the Date Child Returned order enforced field The picklist value No return order not enforced will generate the statistical data for the Known cases in which order for return not enforced column of Statistical Form A1 2 10 Enter the date the child was returned to the State of habitual residence of the child in the Date Child Returned field using the DD MM YY YY format Nor the Date Child Returned field has a date then the Statistical Forms A1 2 and B1 2 do not show an entry in the Cases pending at the end of the year column iChild User Guide Using a Child screen e Page 43 of 94 11 12 13 14 15 Note If the case is an Access case click the drop down arrow to the right of the Access Granted field This field describes various possible results of the Hague Access application and reasons that led to these results Select one of the following options application withdrawn No order for access not enforced No unknown location of the child Yes access granted as a result of a court order Yes access granted voluntarily Nore The picklist value No order for access not enforced will generate the statistical data for the Known cases in
93. try into force Di Sep i9931 Appeal Appeal filed in Appeal filed Appeal granted Date of hearing Return ordered Access ordered Primary reason for refusal Secondary reason for refusal Date of order Decision appealed 7 Grounds of 7 Enforcement Enforcement order required Order issued on Order issued by Agency Reasons given for failure to enforce Using a Child screen e Page 36 of 94 Abductor Information Criminal Law Criminal charges laid Country Nature of S charges Arrest warrant issued Date Extradition req GE made Date Immigration Status Status Immigration case pending m Date of hearing Country Back to top Contacts Central Authority Central Authority Mexico name Case officer cw Address 222 de la Guardia Phone 599 999 9999 Emergency phone 599 999 9991 Facsimile 599 999 9992 Create a fax cover page Country Foreign Country 1 Country Address Phone Emergency OE Facsimile E mail Back to top iChild User Guide Requested by Requested to m m Extradition granted Date m Abductor returned Date Abductor prosecuted Foreign Country 2 Country Manager Address Phone Emergency phone Facsimile E mail m Using a Child screen e Page 37 of 94
94. ught field and select one of the following options Unknown Yes 2 Click the drop down arrow to the right of the Country field and use the picklist to select the country in which criminal charges have been laid iChild User Guide Using a Child screen e Page 49 of 94 3 Click the drop down arrow to the right of the Nature of Charges field and select one of the following options Breach of access order Breach of custody order Child abduction kidnapping Other 4 Click the drop down arrow to the right of the Arrest Warrant Issued field and select one of the following options Unknown Yes 5 Enter the date when the Arrest Warrant was issued in the Date field using the DD MM YYYY format 6 Click the drop down arrow to the right of the Extradition Request Made field and use the picklist to select the appropriate response 7 Enter the date when the extradition request was made in the Date field using the DD MM YYYY format 8 Click the drop down arrow to the right of the Requested By field and use the picklist to select the country that requested the extradition 9 Click the drop down arrow to the right of the Requested To field and use the picklist to select the country to which the extradition request was made 10 Click the drop down arrow to the right of the Extradition Granted field and select one of the following options Unknown Yes 11 Enter the date when the extradit
95. ustody Details UR Gourterder Rights of access Type of custod Custody to mother of access Language gt y y rder date R Broadcast gt Court name OPC Email support Court location 9999 Smith St Country Coun order Co 999999 Sub nat l number Travel restriction Logout Order date 11 Jun 2002 ravel restriction Parental status Date iChild User Guide Using a Child screen e Page 35 of 94 Hague Convention Case History General Case History Application date Date received NNNEEEEEEENI required Application closed Date closed C given c reason given Child traced REESE Date child traced Child returned Date child returned order enforced Access granted _ accessed Judicial Case History 1st Inst Application filed in Application filed Date of hearing Return ordered Access ordered Primary reason for refusal Secondary reason for refusal Date of order Decision appealed Grounds of appeal Last Appeal Last appeal filed in Last appeal filed Appeal granted Date of hearing Return ordered Access ordered Primary reason for refusal Secondary reason for refusal Date of order Back to top iChild User Guide Type of information Birth Certificate required bate nfo requested Date info received 7 Hague Convention Hague convention es En
96. which following order or agreement difficulties in exercising access continued column of Statistical Form B1 2 The picklist value Yes access granted voluntarily will generate the statistical data for the Agreement between parties column of Statistical Forms B1 2 This data will be generated only if a date is entered in the Date Child Accessed field below Contrary to the Date Child Returned field above it may be difficult to identify a specific date for access as it occurs periodically or randomly In that respect users may want to enter the date of the agreement or a date on which access to the child has been granted Enter the date on which the child was accessed by the applicant in the Date Child Accessed field using the DD MM YYYY format Nor Date Child Accessed field has a date then the Statistical Forms B1 2 do not show an entry in the Cases pending at the end of the year column Indicate the type of information missing on the application in the Type of Information Required field Enter the date on which the information required was requested in the Date Info Requested field using the DD MM YYYY format Enter the date on which the information required was received in the Date Info Received field using the DD MM YYYY format For the Detail and Summary Reports when a case is complete on the Child screen with all the necessary data it is strongly recommended that the Status field Active on the Profile screen b
97. y generated case For more information refer to section Using a Family Screen p 28 and Using Notes screen p 55 A case may have multiple records associated with it in the Family and Notes screens For more information on multiple records refer to section Viewing multiple records p 16 Screen Case Profile blank Case Profile Microsoft Internet Explorer File Edit Tools Help Qe Q 2 Search Sie Favorites e3 33 http www worldreachsoftware net ICHILDNG camantpages caseprofile aspx Mode 3 amp guid e66eae884e3349d79e0e4386963598e68hk 43ft View Favorites Address Famil Reports EACH Sulai Due software Common Tasks Cancel Message Monitor Add gt Case Profile Find gt Print a report Case Summary Case Location Recent Cases Case number Country Canada concerned CASES gt Cross reference Sub nat l Not Applicable CA file number Town City pm Family name m Broadcast Category Mi ps aay in aia BD ORDENA Status Active Application date 27 os 2005 About Number of children 1 File opened 27 05 2005 File closed MM Case Management 1 iChild User Guide Overview e Page 14 of 94 Screen 6b Case Profile profile of an existing case Case Profile Microsoft Internet Explorer
98. y s technical support team has cleared the obvious users should contact the Permanent Bureau Step 2 The contact person at the Permanent Bureau will answer questions concerning subject matter or process related questions If the user s question is deemed to be technical in nature such as a system bug the contact person at the Permanent Bureau will refer the call to WorldReach Software Step 3 The contact person at WorldReach Software will acknowledge the problems The following table outlines WorldReach Software s problem prioritisation and qualifications associated with each type as well as examples of the symptoms that may be experienced Calls placed to WorldReach Software will be acknowledged within the timeframe specified according to the associated level of severity For any problem reported WorldReach Software assumes that the Permanent Bureau will have reviewed the problem with the appropriate assessment having been done to identify the problem as a software issue requiring WorldReach s attention All problems reported and resolutions are kept on file with WorldReach for each client for the duration of that relationship Certain problems although they may be low in severity require in depth analysis and take additional time to resolve It is not always practical to anticipate an immediate turnaround on the problem but rather to schedule time to analyze the problem and determine a plan for corrective action Whenever possible

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