User Manual ACT - mobilecareshop.nl
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1. 3 Login Screen 3 1 Login to the website The SafeLinQ Alarm Centre Tooling ACT website can be accessed via http actpro safeling com If you follow the above mentioned link you will be prompted for you login and password as shown in the image below SAFELIN Global Safety and Security powered by SAFELIN Getei Setety ose Saco ey If you already have a username and password you can enter these and press the log in button for access to the SafeLinQ Alarm Centre Tooling ACT website In case you don t have a username and password yet or if you do not remember your username and password please contact your distributor or service provider 3 2 Main screen If you are logged in you will automatically go to administration screen if you have the administrator role An image is displayed below i monitor f dashboard ST history f administration help ety and Sec Administration Logged in as Jeroen Bomhof preferences 7 log Administration ae Name Description All so called objects are grouped in SL Demo SafeLinQ Demo Domain edt dih create user Sa users A manage domains These domains are named and displayed in the list on this page Anew domain can be created by copying or moving objects from an existing domain Use the manage feature to perform these operations Devices View devices Monitoring IT Manage monitoring At the top of the screen you will see a number of menu choices These ar2. Clicking on CRM Information A popup will now show up giving you all relevant information A Hoorn Alkmaar La Ld Koggenland Castricum mad Melsen e 2evew 1 i SmartLinQ NJ muiden Zaanstad Phone number 31611516786 i as BON Arm type cycle m Amsterdam Location date Monday February 28 2011 m Location time 11 29 11 United Kingdom Time Receive date Monday February 28 2011 Receive time 11 39 14 United Kingdom Time Fix quality ull 83 Latitude 52 064152 Longitude 5 084013 65 Papendorpseweg 3528 Utrecht Nederland Q 4 NS i Dos j 4 Ut er 52 Dinteren N ph Purme T i D martLinQ b e a a Md CE h Y Ede It is possible to follow multiple devices at the same time but it is also possible to focus on a single device Click on details next to the device in the device list to focus on a single device as displayed below User Manual Alarm Centre Tooling ACT v1 2 Page 11 SAFELIN Global Safety and Security jeroenb SmartLinQ details You will now be taken to a new screen where you have the possibility to request the current location of a device By pressing the button a command is sent to the device to locate is and the location information if available will be displayed on the website when the searching has ended Please note that this can take 60 80 seconds and that there are multiple reasons why a position cannot be given such as weather conditions a heavily built up area or
3. a question mark The monitor mode can be used to change the layout of the monitor page It is possible to show incoming events in a table or on a map
4. in depth reporting of all events recorded from a single or multiple devices during a certain period which can be displayed on a map as a list and can be exported as CSV 7 1 Creating report First start by selecting the device s you want to create a report for from the list and press create report Account i Phonenumber jeroenb 31611516786 with selected Please select the events you would like to create a report for from the list Please note that it is possible that event types are displayed that do not apply to the device you selected Selecting event types that are not used doesn t have any impact as they are simply not displayed in the report Select event types Cycle Trace Emergency Zone Battery status Power status Ignition status Motion sensor Speed sensor Mileage reports Button Intrusion IS S SI S S SI SI S SI SI SI SI Now please select the start and end date for the creation of the report Select start and end date After February v 27 v 2011 12 57 17 v Before February v 28 v 2011 v 12 57 v 17v v You can use the format option to either create a list of events which you can export or you can view the events on a map SAFELIN Global Safety and Security Select the format Format View on map Display as list Export as CSV Please note that if you are creating a report over a very long period of time with many events it might be better
5. users C manage This list contains an overview of the domain that are currently in your account 4 1 Manage domains A primary domain is created for you by SafeLinQ or your SafeLinQ representative and contains one or more user accounts A user account consists of a customer and the devices this customer has Using the edit button on the main page you can change the name and description of a domain Next to the edit button is a delete button on the main page to completely remove a domain If you click on the manage button you will be taken to the Domain management page as displayed below am monitor f dashboard history r administration CRM Administration manage domain Logged in as Jeroen Bomhof preferences 7 Domain SL Demo 7 Users Please selectthe objects on which you E Safeling Developer want to perform a move or copy operation Dispatch Application B Medi van Broekhoven Your own user account is not listed in the list You will always be copied over Accounts no matter which operation you select It n is also not possible to move yourself jeroenb from a domain F smartina Users will be copied with the roles they have in the domain you selected to Operation manage Operation copy v 9 New domain Name Description Execute SAFELIN Global Safety and Security This section of the website can be used to manage the domains All users and devices are displayed in t
6. Kingdom Time Speed 2 6 km h Fix quality iul il Latitude 52 064657 Longitude 5 084398 Papendorpseweg 3528 Utrecht Nederland If the alert comes in the location is automatically centralised on the map and all the information about the event is displayed on the screen If you click on the green tick mark the event is dealt with and will disappear from the monitor page It is possible to enter text in the text field after which this information will be saved and can be retrieved when creating a report in the history section When new events come in the older events are closed but by clicking on them you can see all relevant information again An example is shown below SAFELIN Global Safety and Security SmartinQ gt 31611516786 o If you click on the device name you are automatically take to the dashboard page where you can see additional information like CRM information and you have the possibility to search the device 6 Dashboard On the dashboard page you can see a list of the available devices and you will see one or more devices displayed on the map with the latest known location An example is shown below T monitor ORE EI history t administration Dashboard i jeroenb lt SmartLing 7 details 4 gt v When clicking on a device it automatically shows the information of the last event as displayed below In case CRM information is available for this device you can see the details by
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8. S or GPRS to the SafeLinQ platform Most settings are preconfigured on the device or sent to the device by SMS OTA in case of new settings additional features to be used All the setting messages are automatically picked up by the device The alerts generated by devices are directly pushed to the SafeLinQ Alarm Centre Tooling which functions as an interface for monitoring an tracing any number of devices It can also be used as a fully functional CRM tool 2 Role based access control This chapter describes the hierarchical structure of the Alarm Centre Tooling website ACT is set up using a Role Based Access Control RBAC mechanism User rights are determined by one or more roles assigned to them providing an easy to maintain interface for system administrators and making it possible to use the ACT interface for many different target groups The following roles are currently available in the ACT interface Administrator Monitor CRM Manager CRM Employee Reporter The highest level in the ACT Interface is the administrator Only the administrator is allowed to create domains user accounts in ACT and able to assign roles to the different users The other roles serve specific purposes and can be used separately or in combination If a user is created the roles can be assigned and at any given moment they can be changed again by the administrator The assignment of different role profiles to user is described in more detail in chapter 4
9. SAFELIN Global Safety and Security User Manual ACT SAFELING Global Safety and Security Alarm Centre Tooling Version 1 2 SAFELIN Global Safety and Security Disclaimer This document contains confidential information intended for a specific group of individual s and purpose and is protected by law If you are not the intended recipient you should delete this document and are hereby notified that any disclosure copying or distribution of this document or the taking of any action based on it is strictly prohibited Any views or opinions are solely those of the author and do not necessarily represent those of any SafeLinQ group company Change and version management Revision history Version Author Date Change Jeroen Bomhof 9 June 2010 Jeroen Bomhof 3 January 2011 Jeroen Bomhof 28 February 2011 pH SAFELIN Global Safety and Security Contents NG OE ION nhc te ou ene eee eter es T TT TT DT 4 1 1 Document SCODE 9020262539999 030 900 009 0 IPAE PARNE A RAP ATA A TAD NE POI ETAPA SR EIP PSP ATUM 4 1 2 sra OU in EA aaa 4 2 Role based access control eseeseesecssesecseoecseoecoeoceceoceoecsseoecoeoeeseceeoeoee 4 3 Eare pE e E ee E E A E E E E E E E 4 3 1 EO O Wes Le a EEIPPIM MS MI EMEN DPPMM ML 4 3 2 AE eS ese nes es nes ees eee 5 4 AOIWIBISIPOEIDID saa oid dad usas dad dudas daa E iau dide Saa dade tau dada Bad dara Vade iade 6 4 1 Mariage cdoimialliSuseseo icis 2 bi FUR eA d TIN CU RIS
10. as received in seconds and when the last change was made An example is shown below Event queue Event Status Assigned to Reported Last modified T4 gt assigned safeling 15210 seconds ago 29 seconds ago gt handle It is possible to deal with an event by clicking on handle This will automatically take you to the dashboard page to handle the event 5 Monitor In this section you can monitor incoming events and take appropriate action An image of the monitor page is shown below L I E monitor GE EI history r administration CRM help Monitor P in as Jeroen Bomhof preferences Ei AM o lt Ed om oe o8 i motion sensor ys a Device name SmartinQ P Phone number 31611516786 M ye motion sensor Device name SmartinQ p Phone number 31611516786 o rN emergency Device name SmartinQ gt 1 Phone number 31611516786 o p cycle Device name SmartinQ p Phone number 31611516786 o p cycle Device name SmartinQ p Phone number 31611516736 The mapping interface provides for visualizing different layers like satellite images hybrid views terrain views and custom overlays All new events are displayed on the left side of the screen and when a new event alarm occurs the information is shown at the top of the list and an alarm is played through audio User Manual Alarm Centre Tooling ACT v1 2 Page 9 SAFELIN Global Safety and Security monitor 3 dashboard E history t ad
11. e explained in the following chapters of this user manual and by clicking on any of these menu choices you are taken directly to the corresponding section of the website In the middle of the screen you will see the existing domain s and a number of management options These are described in more details in chapter 4 Please note that the availability of specific menu choices depends on the role assigned to the user If you login as a non administrator you will not see the administration screen but the website will automatically open the monitor page as displayed below SAFELIN Global Safety and Security On the right side of the screen the log out button can be found 4 Administration This section of the website is used for managing domains users and the roles users have At the left side you can see a link to view the devices linked to this account Account Device name Phonenumber jeroenb SmartinQ 31611516786 Q view details If you click on view details next to a device you are automatically taken to the dashboard page where you will find more information about the device such as CRM details if applicable and the last 5 events for this device You also have the possibility to request the current location of a device on this page When you are on the administration page you will see a list like displayed below on the middle of the screen Name Description SL Demo SafeLinQ Demo Domain 7 edit wm create user SQ
12. erties which are suitable for that specific case Telecare this profile is aimed at medical support Vehicle security designed to support fleet management Mobile security for mobile object security Personal security for lone workers and personal security You will now see a form where the customer information details can be entered If fields are compulsory to fill in this is clearly indicated SAFELIN Global Safety and Security Customer Firstname Lastname Birthday February v 28 v 2011 v MSISDN Landline Street City State Zip Country United Kingdom v Police phone number Remarks Part of the form is a section where you can enter specific keywords that can be used in case the carrier of a devices is in a threatening situation and you want to check the status Personal security Keyword green Keyword red Add contacts Please note that there are 2 different CRM roles defined CRM Manager and CRM Employee The difference is that the CRM Employee is only allowed to make changes to CRM details but is not allowed to add new CRM contact contacts or delete any 9 Preferences SAFELIN Global Safety and Security At this section changes can be made to the user preferences Changes can be made to the following three areas 1 Localisation 2 Mapping and addresses 3 Interface Please note that changes to the preferences can be made at any given moment The three areas are described
13. he lists and you can move or copy them to another domain or create a new domain for these The users as displayed in this section are the users created in ACT Users will be copied with the roles they have in the domain you selected to manage Accounts are user accounts as created in the SafeLinQ administration website All devices are linked to an account If new devices are added to a user account in the SafeLinQ administration website these devices are automatically shown in the domain management page 4 2 Manage users This section of the website can be used to manage the users If you click on the create button you will see the following form which needs to be completed to create the actual user User Username Johns Password 999990999 9 Password repeat seneancee Country United Kingdom Timezone Europe London Language English Firstname John Lastname Smith Manager CRM employee C Roles CRM manager The username and password are the username and password the user will need to login to the ACT website Although it is possible to use the user login details of a specific user for multiple sessions this is not recommended When a user deals with an event on the monitor page the details of this user are automatically saved so if you later want to create a report you still able to see who dealt with an event If everyone is using the same login details it is not possible to retrieve who did what You have t
14. he possibility to change the language that is used as a default for the user by changing the country and language Please note that not all languages in the list are available Contact your distributor to verify if a preferred language is available When assigning roles you can decide to give a user one or multiple roles by keep Ctrl pressed when selecting the different roles from the pull down menu If all the user details are filled in please you press the create button The user is now created SAFELIN Global Safety and Security 4 3 Manage roles If you are on the main page you can click on the users link to see all existing user and the different roles they currently have as displayed in the image below Name Roles Administrator Safeling Developer E 2 edt 36 remove roles onitor Manager Monitor CRM employee CRM manager Reporter Administrator Jeroen Bomhof Manager Monitor Medi van Broekhoven 2 edt 3 remove 8h roles CRM manager Reporter Administrator Jan Pietersen Monitor 7 edt 96 remove roles If you click in this overview on the roles link you will be able to redefine the different user roles for this specific user Name Description Administrator Administrator role Application Application role Manager Manager role Monitor Monitor role CRM employee CRM employee role CRM manager CRM manager role Reporter Reporter role 4 4 Manage monitoring If you are o
15. in more detail in the paragraphs below 9 1 Localisation In this section you can configure the settings related to localisation An overview of the possible settings is displayed below Localisation Country United Kingdom Language English Timezone Europe London Y Date format Full Monday February 28 2011 v Time format Full 12 36 34 United Kingdom Time v You have the possibility to change the language that is used as a default by changing the country and language Please note that not all languages in the list are available Contact your distributor to verify if a preferred language is available Please select the time zone you are in and the preferred date and time format 9 2 Mapping and addresses In this section you can configure the settings related to mapping and addresses An overview of the possible settings is displayed below Mapping and addresses Address service Google v Map client Google Maps v Default longitude 5 134907 Default latitude 52 092058 Default zoomlevel 9 000000 Dashboard refresh interval 10 SAFELIN Global Safety and Security Changing the address service and map client will result in the usage of a different mapping provider and you may experience difference to the level of details for addresses that are displayed Usually these 2 settings cannot be changed You also have the possibility to change the default longitude and latitude in order to automatically focus the map o
16. ministration Monitor Logged in as Jeroen Bomhof preferences Shared monitor Location date Receive date Event Assigned to Device name i ain Address This page contains the events currently not handled 11 44 52 United 11 45 10 United db Not assigned indie a Se el 3528 Utrecht Nederland gt handie emer o n orpseweg n gt mark me available Monday February Monday February 28 2011 28 2011 11 27 29 United 11 27 39 United Kingdom Time Kingdom Time 65 Papendorpseweg 3528 Utrecht motion sensor Not assigned SmartLinQ gio oe gt handie Monday February Monday February Nederland 28 2011 28 2011 11 27 11 United 11 27 19 United Kingdom Time Kingdom Time 65 Papendorpseweg 3528 Utrecht motion sensor Not assigned SmartLinQ n gs gt handie Monday February Monday February Nederland 28 2011 28 2011 11 09 13 United 11 26 24 United Not assigned e AT Pau SEMEN D b emer ota weg a guy Monday February Monday February E 28 2011 28 2011 Deali ith 2 1 ealing with events All events have their own description and icon The specific event types and icons are explained in the help section in ACT Below is an example of an incoming emergency alert PN emergency Device name SmartinQ gt Phone number 31611516736 Alarm type emergency Monday February Location date 28 2011 ic di 11 09 13 United Kingdom Time Monday February Receive date 28 2011 EL 11 26 24 United
17. n the area where most of the devices you are monitoring are being used You can also set a specific default zoom level for the map The Dashboard will automatically refresh after a number of minutes by changing this interval you can change the refresh rate 9 3 Interface In this section you can configure the settings related to the interface An overview of the possible settings is displayed below Interface Show dashboard in menu No Yes Location format Address only Coordinates only 9 Both Monitor events All events except cycles v Fix indicator 9 Use quality Use time difference Monitor mode 9 Normal map Assigned table If you decide not to show the dashboard in the menu it will only be possible to see the details of a device when an event comes in and you click on the device name With regards to the way address information is displayed you can choose between address only coordinates only or a combination of both In this area you can also select which event you want to monitor Three choices are possible 1 Allevents 2 All events excepts cycles 3 Only emergencies When an event comes in the devices will show the location information By changing the Fix indicator preferences you can select if you want to see the quality of the GPS fix or you can choose to show a different colour if the location details of a previous GPS fix are shown If the device doesn t have a GPS fix yet this is indicated by
18. n the main page you can click on the Manage monitoring link at the left side of the page as shown below to see the available users and the event queue Monitoring D Manage monitoring This section is typically used by managers as it provides a management overview of the un available agents and open events Available Users You will see an overview of all users It is clearly indicated if a user is logged in or not Being logged in doesn t automatically mean that users are available to deal with incoming events The user will have to go to the monitor page and click on Mark me available As soon as the user has clicked on Mark me available this is also visible in the overview and an accurate timestamp is shown SAFELIN Global Safety and Security Name Logged in Available Queue size 11 56 16 January PA afeLin rations events oe 10 2011 The user will remain available until the user has clicked on Mark me away on the monitor page The Queue size indicates how many open events are still in the queue Please note The Mark me available and Mark me away options are only available when the monitor page view is set to the table layout instead of map layout This can be changed at the preferences section Event Queue The event queue shows an overview of the last 20 events It is indicated what kind of event it is who the event is assigned to if this is the case when the event w
19. to export the event details as a CSV file only When you have made the selections please press the View history button and the report will be created 8 CRM The CRM section of the SafeLinQ Alarm Centre Tooling website can be used for adding CRM information to devices This enables the user of ACT to check if an event comes in immediately what kind of action should be taken On the CRM page you will see a list of the CRM details already entered for specific devices like shown in the example below Customer name MSISDN Smith John 31601298309 Q view 32 contacts VW edt delete You are able to see immediately who should be contacted in case of a threatening situation or if someone is not feeling well If you click on view you will see additional details entered or alternatively you can click on contacts to see the contact details of another contact person If applicable 8 1 Adding CRM details To add a new entry simply click on Add new Entry when you are in the CRM section In this section you can configure the settings related to your device and the person it is assigned to Device name Customer name MSISDN SmartLinQ dp setup When you click on setup you will have to select a specific CRM profile from the list and click and click on select CRM profile CRM profile Telecare No profile Telecare Vehicle security Mobile security Personal security Each profile contains certain prop
20. when the device is indoors T monitor dashboard Sf history f administration Dashboard refresh view Logged in as Jeroen Bomhof preferences 7 Device information Device name SmartLinQ Phone number 31611516736 Use the button below to perform a request for the current location of the device Request current location Last 5 events Type Location date and time Receive date and time Address Papendo weg 11 44 52 United Kingdom Time 11 45 10 United Kingdom Time ae db emergency 3528 Utrecht Q Monday February 28 2011 Monday February 28 2011 Nederland Sre Papena 65 egt ECT p I 11 29 11 United Kingdom Time 11 39 14 United Kingdom Time Papendorpseweg a Monday February 28 2011 Monday February 28 2011 3528 Utrecht Nederland Also visible on this part of the website are the last five events By clicking on any of these events this event is displayed on the map automatically When CRM information is available for a specific device this is also displayed on this page as shown below Device information CRM information Device name SmartLinQ Name Smith John Phone number 31611516786 Birthday May 10 1970 Phone number 31601298309 Use the button below to perform a request for the current location of the device Police phone number 112 Remarks VIP Personal security Keyword green Sunny weather Keyword red Rain expected SAFELIN Global Safety and Security 7 History The History options allows for
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