Telfort Mobile Internet Software User Manual
Contents
1. d UI CAEN UG e GUT 35 Detailed explanation vere e ro HOS stein PERPE basen etus des DR Perd 36 Glossary Of annene 37 Guarantee Terms conditions nnns 42 Frequently Asked Question 44 Welcome The underlying help topics explain the features and functionality of the Telfort Mobile Internet Software Introduction The Telfort Mobile Internet Software is a tool that helps you manage your connections on the go It is pre configured with the information you need to connect to your operator s cellular and wireless networks The Telfort Mobile Internet Software lets you scan for WLAN and cellular networks and incorporates a hotspot database that you can use to discover the addresses of WLAN hotspots in the vicinity It also helps you to be automatically connected to the best and fastest network at any place and time For example a WLAN Access Point or WiFi hotspot can be faster and cheaper then a cellular network You can use The Telfort Mobile Internet Software to monitor your network usage and you can if you wish set thresholds so that you will be warned if you exceed data on your subscription Using the Telfort Mob2. Z id To change your PIN enter your old and new PIN code New Repeat new Connection Usage Account Websites If you enter a PIN code incorrectly you will receive a warning with the number of attempts remaining before the SIM card is locked In most cases entering an incorrect PIN 3 times in succession the SIM card is locked and you will be re quired to enter a PUK code to unlock it Contact your operator help desk for information on your PUK code Disable PIN Code Under normal circumstances each time a cellular device with a SIM card is inserted you will be prompted to enter the PIN code Until you have entered the correct PIN code you will not be able to use the device W m c the SIM PIN you must enter your PIN a PIN Cde You can disable the PIN code by selecting from the menu Device gt Disable PIN Code Enter your PIN code and press OK To enable your PIN code repeat the same steps Enable Prepaid If you are a Subscription customer the Prepaid options will be disabled by default If you are a Prepaid customer the Prepaid option will be enabled by default If for any reason you change your account status you can also manually edit this setting To enable and access the Prepaid account management tools select Enable Prepaid from the Device menu You can then check your balance and top up your prepaid account using the Account tab Simply de select the Enable P
3. 1 UMTS Roaming Personal Usoge Meter Connection Usage Account Websites 18 An envelope that will take you to the SMS application Anew SMS text message indicator that indicates when a new text message has been received LAN WEI 2G 3G Disconnect Connected 00 06 25 KPN 9 HSPA mm Personal Usoge Meter Connection Usage Account Websites Some devices all handsets and some PC cards supported by the Telfort Mobile Internet Software do not report signal strength while a connection is active In this case the signal level reported by Telfort Mobile Internet Software is only reliable when no connection is active Refer to the Getting Started section for more information on using Telfort Mobile Internet Software 19 The Usage Tab The Usage Tab contains the following options Current Session Displays information of the current session about the amount of data uploaded downloaded total amount of uploaded and downloaded data and the duration This Month The network usage information the total amount of uploaded and downloaded data and the total duration of this month are displayed Further there is a button Usage Meter Settings Select this to display the Usage screen where you can set usage limits and configure warning notifications when you are approaching those limits For details see Usage Meter Settings This Month Total 74 04MB Duration 00 06 43 Note the data usag
4. PRONUM HORUM ANANIA 22 The Websites ERA HERI Eb I HER ERAI SES ER OSEE EDU mene FUR OE 22 The Telfort Mobile Internet Software menu 22 iade M REED E 23 aasan kaa canes 27 MHS 27 New TUI 28 Mine Edittument rtt EE 28 The DEVICE 28 Change 0 mM 29 Disable PIN COE uuu rose lk ia toda pede pi y E eX aD RAPERE donee 29 Eriable Prepaid ettet saute segue rire daban daban D p quas dide utes Hed Sae uU RS 30 Th View melli uvas aasawa CAN Con REND REED RENE 30 The Window Men s asocio EA DEED DD A Q s SS Saw Sosa 30 kiki 31 Messaging RUlictlOns UU aisdendiaanadeatanamdinaadingedsmaundsanndeaimonsent 31 Usage ax ERN PRI NOR NE EQ RE OQ RE ENEREER 33 Hotspot Locator Den bes Coat Pes TREE 34 He MeN et TERTII 34 Usage Meter Settlngs
5. What do the LED colors mean Each device Mobile Internet Card or Mobile Internet Modem Dongle is on the outside equipped with a multi color LED that displays with certain colors to communicate what state the device is currently in These are the currently supported devices in this version of the Telfort Mobile Internet Software You can find the type of modem that you are using on the packaging or on in the modem housing KPN Mobiel Internet Kaart 810 Option Globetrotter MAX HSUPA KPN Mobiel Internet Kaart 820 Huawei E870 KPN Mobiel Internet Modem 802 Huawei E270 KPN Mobiel Internet Modem 804 Huawei E180 KPN Mobiel Internet Modem 904 Option GT iCON 505M KPN Mobiel Internet Modem 905 Huawei E367 KPN USB Modem ZTE MF628 KPN USB Modem 2 Huawei E1780 KPN USB Modem 3 ZTE MF190 Hi USB Modem ZTE MF628 Hi USB Modem 2 Huawei E1780 Hi USB Modem 3 ZTE MF190 Telfort USB Modem 2 Huawei E1780 Huawei E160 Huawei E1750 KPN Mobiel Internet Kaart 810 The LED on the KPN Mobiel Internet Kaart 810 has three different colors to show the different network types Each color of the LED equals a certain network type Red LED Connection with a GPRS 2G network Blue LED Connection with a UMTS HSPA 3G network Red LED Connection with a EDGE network KPN Mobiel Internet Kaart 820 The LED on the KPN Mobiel Internet Kaart 820 has two different colors to show the different network types Each co
6. PAR NUES NEAR UE NEM M EU M IRAN NI RR Na Ex RE 12 Set Network Usage Thresholds odas Sau AN ARA BAR 12 Check Your Roaming Status deret ora ep ea Leia e RETI RR GR IN RES URS GRIS MINNIE EN ERR TERREA 12 Send and Receive Text Messages eem 13 COMME the Do Chess oes Em 13 The Telfort Mobile Internet Sofware ur rer Dr ee te re given UE REED ENG CURE URS 13 THE BaP eem 14 The Telfort Mobile Internet Software 14 ERU A sence se NER IC ERI kaqka A NES UIS DES S OR DUUM 15 The Edit 15 The Device MENU TEE CU LU UTIMS 16 The View Meus esi bobo tei t I EE E EU UU Ud UE 16 The Window mentis us M 17 sasaaina 17 The Feature 2 18 Connection c M 18 Usage TAD PTS 20 The Accoturit erani anian in A EA SUE E DE UR 21 Checking Your Prepaid Balance entente t vuelva a Rui qu E AER eb pee ERR E 21 Enter Prepaid PromotoN Code u NONO handy ROMA DOREM BL MS URS
7. bills are lower wit can occur that a data download that has already started continues over 2G 3G even though the software has already switched to WLAN for example This could be a session in which you listen to radio or when you re downloading a file 45 To be sure that all new data goes over WLAN cancel downloads that started on 2G 3G and restart them again Question 7 How can activate or deactivate the PIN code of my SIM card Answer 7 To de activate the PIN code of your SIM card 1 Start the Mobile Internet Software and chose the tab Connection 2 Chose the menu Settings and then PIN management 3 Inthis menu you can either deactivate or reactivate the PIN code of your SIM card 4 Youcan also change the PIN code of your SIM card in this menu The default PIN code of a new SIM card is 0000 Do not forget the PIN code if you choose to change it because you will not be able to establish a connection without it You can only change your PIN code if you are off line not connected Wrong PIN code If you enter the wrong PIN code you will receive a warning message which contains the number of tries you have left to enter the correct PIN code before the SIM card is blocked In most cases the SIM card will be blocked after you have entered the wrong PIN code three times When the SIM card is blocked you will have to enter the PUK code to unblock it Contact the customer service center for information abo
8. envelope You can read your new messages by clicking on the grey envelope 2 To send a message 1 Click the New button 2 Anew screen opens Enter the recipient s mobile phone number in the To field If there are several recipients separate the numbers with a semicolon You can also select recipients from your Contacts 3 Compose your message in the Message field and click Send To 31611223344 This is a test message To reply to a received message 1 Select the message to which you want to reply and click Reply 2 Anew screen opens Compose your message and click Send To forward a text message 1 Select the message you want to forward and click Forward 2 Anew screen opens Enter the recipient s mobile phone number in the To field If there are several recipients separate the numbers with a semicolon You can also select recipients from your Contacts 3 Compose your message and click Send 32 To delete a text message Select the message you want to delete and click Delete To save edit or delete a draft message Save the draft in Drafts by clicking Save Draft Edit saved draft by opening it from Drafts and to select Edit Delete a saved draft by selecting it in Drafts and press Delete Usage Information In the Usage Information screen you can keep track of your usage information The usage limit is graphically displayed Usa
9. given time Diagnostics Displays productinformation of the Mobile Internet Modem Hotspot Locator Lists all the WLAN hotspots you have access to around the world Help Minimize 36M Zoom Dashboard 0 SMS Browser 36B Usage Information 31 Diagnostics CHI Hotspot Locator 36L Bring All to Front The Help menu This menu contains the following options Search Allows you to search in the Help file Telfort Mobile Internet Software Help Displays Help texts for the Telfort Mobile Internet Software KPN Mobiel Internet Software Help The Feature Tabs The Feature Tabs on the Telfort Mobile Internet Software are as follows Connection Usage e Account Websites Connection Tab The Connection Tab displays the following Connection Type indicators that highlight the connection method currently in use LAN WLAN 3G HSPA and others that are available for connection If a Connection Type is not available for use it is not highlighted nor can you select it The current WLAN and 3G signal strength is also indicated here A3G HSPA status message that either describes any 3G action currently being performed by Telfort Mobile Internet Software and the network name APersonal Usage Meter to show how close you are to your usage threshold ARED roaming indicator This is only lit when you are connected to a roaming network so other than your home network LAN WIFI 26 3G Disconnect Connected 00 05 13
10. messages from your PC Close Closes the Telfort Mobile Internet Software Edit Device View New SMS Message Close W The Edit menu This menu contains the standard Apple options for editing texts Undo Redo Cut Copy Paste Delete Select All Special Characters Zhan Device View Window Undo 2 TEZ Cut Paste Delete Select All Special Characters The Device menu This menu contains the following options Connect Sets up an Internet connection Change PIN Code Enables to change your PIN code Disable PIN Code To disable or enable your PIN code security check of your SIM card Enable Prepaid If you select this you can check your balance and top up your prpaid account using the Account tab View Window Disconnect Change PIN Code Disable PIN Code Enable Prepaid The View menu This menu contains the following option Show Banner The banner is shown at the bottom of the Telfort Mobile Internet Software screen Window Show Banner The Window menu This menu contains the following options Minimize The Telfort Mobile Internet Software screen is minimized Zoom Zooms into the screen Dashboard Displays the Telfort Mobile Internet Software screen SMS Browser You can send and receive SMS messages from your PC Usage Information Displays detailed information about your usage in a
11. not appear in the Find WLAN Networks list Check Your Network Usage You can click on the Usage tab in the software to check your network usage See The Usage Tab for further details Set Network Usage Thresholds Select the Usage tab gt Usage Meter Settings gt Usage and set the desired threshold in MB as well as the frequency in which you wish to receive warning notifications you are nearing that threshold For calculation 1MB around 1000 kB By doing so the Personal Usage Meter will appear on the screen Select the Usage tab gt Usage Meter Settings gt Roaming to set thresholds to limit your network usage when roaming When you reach a threshold you have set a warning message is displayed Check Your Roaming Status You can check your roaming status at any time by looking for the roaming indicator in the Telfort Mobile Internet Software 12 Send and Receive Text Messages You can send and receive text messages from your PC using Telfort Mobile Internet Software s built in SMS application which you can start by clicking on the Envelope icon in the Telfort Mobile Internet Software See SMS Text Messaging for further details Icon in the Dock A Telfort Mobile Internet Software icon is displayed in the Dock when the Telfort Mobile Internet Software has been mini mized To display the software click on the icon To terminate Telfort Mobile Internet Software click on the red button in the upper left corner of the
12. used in the US GPRS See General Packet Radio Service 38 GSM See Global System for Mobile Communication High Speed Circuit Switched Data HSCSD A circuit switched data transmission mechanism that provides improved data transfer rates over GSM networks High Speed Downlink Packet Access HSDPA A packet based protocol used in UMTS networks to speed up transfer rates It provides much faster download speeds than basic UMTS thus improving the delivery of multimedia etc over mobile networks HSCSD See High Speed Circuit Switched Data HSDPA See High Speed Downlink Packet Access HSUPA See High Speed Uplink Packet Access HTTP See Hyper Text Transfer Protocol HTTPS See Hyper Text Transfer Protocol Secure sockets Hyper Text Transfer Protocol HTTP The main protocol governing the interaction between web servers and clients browsers Hyper Text Transfer Protocol Secure sockets HTTPS A protocol for secure transmission of private documents over the Internet Internet Protocol IP The basic protocol governing exchange of data between computers across the Internet IP See Internet Protocol IP address A numerical address with the form nnn nnn nnn nnn used to uniquely identify a host computer within an IP network 39 LAN See local area network local area network LAN A high capacity network covering a small geographical area profile A list of connections ordered by prefe
13. which network you are using Question 11 How can select a network with my Mobile Internet Software in and outside The Netherlands Answer 11 When you set up a data connection in The Netherlands or abroad the Mobile Internet Software will automatically select a network When more than one UMTS GPRS network is available you can also select a network manually In some cases this can be useful regarding cost on or the quality of the network How to select a network 1 Start the Mobile Internet Software and select the tab Connection Chose the menu Networks and then Network Selection Here you can make a chose between automatic or manual network selection Select Manual Choose Select network to open the window Change Network Operator Select your preferred network and click Change Operator Click OK OMA ober Warning When using internet outside The Netherlands different tariffs apply 47 Question 12 How can view the data usage have done with my dongle and set a limit on my usage Answer 12 The Mobile Internet Software contains a useful tool with which you can keep track of your data usage You can set your own data bundle limit in the software and add warnings which will warn you during your usage The main screen of the software contains a clear usage meter All settings can be found in the tab Usage and then in Usage Meter Settings Note You have to ent
14. Internet Software Hide Others Hides all screens that are shown 22 Show all Unhides all screens that were hidden Quit Telfort Mobile Internet Software Closes the Telfort Mobile Internet Software Preferences With preferences you can adjust the settings for various general applications You can configure the following various settings Application The general settings of the Telfort Mobile Mobile Internet Software Launch application when V Device is inserted Known WLAN network is detected Bring application to front when V Device is inserted or known WLAN network is detected When connected Disconnect before quitting M Display a confirmation dialog before quitting Sound Enable application sounds Operator messages V Enable Operator SMSs Notifications Notifications are displayed for different application events If you install Growl you can tweak the look and behaviour of the popups in more detail Display notifications for M Device insertion and removal Device connect and disconnect Incoming SMS messages 23 Usage Settings for tracking data usage Enable usage limits tracking Usage limit in MB NES _ Reset usage each month at day C Display notification when usage reaches M2sx miso i75 i100 Usage was last reset at 02 09 10 14 07 For detailed information see Usage Meter Setting Roaming Displays roamin
15. Name KPN Postpaid APN Access Point Name fastinternet Telephone Number 1994 In the left column on the Profile settings screen your profile with according APN Access Point Name and phone number is displayed You also can change the security settings for your 2G 3G or dial up connection The basic settings on the screens Basic Internet and Security generally do not require adjustment 25 In case you like to adjust your settings please refer to your network provider for further network and security configuration details Network Enables you to limit the types of cellular network that Telfort Mobile Internet Software will connect to Network mode 9 3G Preferred O 3G Only O 2G Only Select Network mode from the Network Settings to switch between 3G Preferred 3G Only or 2G Only network selection You may sometimes like to switch to a network other than the one selected by Telfort Mobile Internet Software for cost or quality reasons Find an operator by selecting the button Scan for Operators The available operators will be displayed from which you can select your preferred operator 26 Uninstall You can uninstall the Telfort Mobile Internet Software by selecting Telfort Mobile Internet Software from the menu and then Uninstall K a UMEN Uninstall this application and it s support files Observe that uninstallation of user data and sett
16. Telfort Mobile Internet Software User Manual Mac version 3 0 Disconnect 2G 3G Connected 00 06 25 Birdstep BEC 2 9 ull November 2011 SPA Personal Usoge Meter Contents WIAICOm0m a 4 lujieprflnlgne rM 4 Getting Started uk ere eS ORAE EEAEREREARERRANSERERSR IARUE UR UR SR ES USe OEKE OSES 5 What do the LED colors mean iei oie dais yen Eee ds ERE ARR Ere EHI aae Ves ooh esae ses dupli eee 5 Start the Telfort Mobile Internet Software 9 Get OnliB amp u uw D LITT ILI NIB LU 9 9 WIANIWIT tuac daret eive dave rnm ni en EM EK 10 Celltilar Network 26 3 x5 sacks uu m uuu u DR RO MO NUR DIE snake Dt S DAL DR ASIE ass asan asi 10 Which speeds can l expect over 26 307 EAS HERR HERR UAR HERR CHER ERR ERR AER D ERE LEER anaes 11 Ma age SIM Card dcm 12 Locate New WLAN Networks 12 Access a Home Office WLAN Netweork nb ir x PERSEO UT 12 Check Your Network uu rine eina teda
17. Telfort Mobile Internet Software screen The Telfort Mobile Internet Software On top of the functions in the Apple menu bar Telfort Mobile Internet Software contains Feature Tabs in the dedicated screen The two buttons in the top left corner of the software can be used to minimize the software to an icon and to close the software 13 The Menu Bar The Telfort Mobile Internet Software Menu Bar contains the following menus KPN Mobiel Internet Software File Edit Device View Window Help The Telfort Mobile Internet Software menu This menu contains the following options About Telfort Mobile Internet Software Displays version information about Telfort Mobile Internet Software Preferences Allows to adjust settings to your preference Uninstall Uninstalls Telfort Mobile Internet Software Services Displays the standard Apple services Hide Telfort Mobile Internet Software Hides the Telfort Mobile Internet Software Hide Others Hides all screens that are shown Show all Unhides all screens that were hidden Quit Telfort Mobile Internet Software Closes the Telfort Mobile Internet Software mica rim File About Telfort Mobiel Internet Software Preferences Uninstall Services gt Hide Telfort Mobiel Internet Software 3H Hide Others X 86H Show All Quit Telfort Mobiel Internet Software Q 14 The File menu This menu contains the following options New SMS Message You can send SMS
18. and use the internet whenever you have a Mobile Internet on your Laptop subscription Put the dongle in a USB port on your computer It will fit on any laptop or desktop with a USB port Your computer must fulfill the following requirements Microsoft Windows XP SP3 Vista or Windows 7 USB port 1 GB RAM memory 100 MB free hard disk space Apple Mac OS X 10 4 of higher USB port 1 GB RAM memory 100 MB free hard disk space Question 2 Why doesn t the installation of the software work Answer 2 Check Ifyou have enough administrator rights on your computer If your virus scanner is not blocking the installation Temporarily disable it if this is the case If your firewall is not blocking the installation Temporarily disable it if this is the case Question 3 The installation of the software was successful but why can t the software find a network Answer 3 It can occur occasionally that the installation is not completely finished yet Try the following Take the dongle out of the USB port Replace the dongle in the port after 5 seconds Place the dongle in another USB port on your computer Turn your computer Off and On again 44 Question 4 The software does start but it says that the SIM card is not found followed by service Answer 4 Check if the SIM card is inserted in the dongle in the right way Question 5 The software starts correctly In th
19. d over that bearer device A general term for the piece of wireless mobile hardware used to connection your PC to the Internet It can be a built in or removable Wi Fi adapter a cellular network PC card the kind you slot into a bay on your PC PC express card USB stick or a cellular device embedded into your PC or a mobile phone connected to your PC a serial cable USB cable infra red connection or Bluetooth connection DHCP See Dynamic Host Configuration Protocol DNS See Domain Name System Domain Name System DNS A distributed Internet directory service DNS is used mostly to translate between domain names and IP addresses and to control Internet email delivery Dynamic Host Configuration Protocol DHCP A protocol for automating the configuration of computers in an IP network EDGE See Enhanced Data for GSM Evolution Enhanced Data for GSM Evolution EDGE A GSM based wireless service that can deliver data at rates of up to 384 Kbps enabling the delivery of multimedia etc General Packet Radio Service GPRS A cellular network technology offering higher capacity data transfer than ordinary GSM connections GPRS connections are charged based on the amount of data transferred rather than on call duration and can therefore be permanently con nected without incurring costs Global System for Mobile Communication GSM The cellular telephone standard most commonly used in Europe and Japan It is not widely
20. ding over 2G 3G while the Software has already switched over to for example WLAN This can be for example a radio listening session or a file download To be absolutely sure that all new data goes in that case over WLAN you have to close down these running download sessions and start them again Which speeds can expect over 2G 3G Your Mobile Internet product Card or USB Dongle can register to various Mobile Networks with various Technologies and according Download and Upload speeds This is displayed with a clear indicator in the main screen of the Mobile Internet Software See the screenshots below here The speeds are depending on the type of Mobile Internet product Card or USB Dongle that you are using See the packaging of the product on which the specifications are printed Next to that the speed that you are experiencing is very much depending on the network with which you have a connection the distance to the mobile transmitter and the intensity of traffic number of users at that moment and at the place where you are working mobile At this moment generally there are 2 types of Mobile Networks Because of continuous technical developments this number will expand and the speeds will increase all the time Indicator 2G GSM GPRS EDGE 3G UMTS HSDPA HSUPA HSPA Short 2 4 Generation Mobile Network 3 Generation Mobile Network explanation Older slower networks Newer faster networks Dow
21. e in the data counter can possibly differ from the data usage on your bill Also when multiple computers are used the data usage is counted in each computer separately and not added up in total Usage Meter Settings Connection Usage Account Websites The Account Tab The Account Tab enables you to access your Mobile Internet account Clicking the Account button opens your default Internet Browser and allows you to login and access basic account maintenance tools and services If you are a Prepaid customer and have selected the Enable Prepaid option from Device in the menu you may also access the following account services directly Check your Balance Enter Prepaid Promotion Code For more information how to enable Prepaid see Enable Prepaid 20 eo Login fo aaxess your mobile interet account Your account type 15 Prepaid My phone number 31612345678 Check prepaid account Enter your action code here Example use 103 to check your main balance Connection Usage Account Websites Checking Your Prepaid Balance If you are a Prepaid customer you can use the Account Tab to check the balance on your prepaid account If you have enabled prepaid from the Telfort Mobile Internet Software Settings menu you can access this information To do so select the Account Tab and click on the Check button You will then see a notification in that area with your account balance You may access the Check button on
22. e screen it says Ready to connect but if press the connect button nothing happens and eventually get an error message Answer 5 First wait for about 1 minute and try again to click the Connect button Do you have a Prepaid data plan Check if the option Prepaid is switched on as follows 1 Start the Mobile Internet Software and choose the tab Connection 2 Choose Options from the menu and tick Enable Prepaid 3 Check in the Account tab if it says Your account type is Prepaid If you have a subscription check that Prepaid is switched off Question 6 How can see which type of connection is active on my Mobile Internet Software Answer 6 The Mobile Internet Software shows you the type of connection it has LAN WiFi or 2G 3G The icon that is highlighted shows you which connection is active LAN means you are connected by a cable WiFi or WLAN means you have a wireless connection either with a home or business network 26 3G means that you are connected to a mobile network A mobile internet connection is set up by clicking the connect button in the top right hand corner of the main screen tab Connection of the Mobile Internet Software The software automatically chooses the best quickest cheapest connection type LAN WiFi 2G 3G while you can continue using internet This means that you use less data Megabytes over 2G 3G Mobile Networks and that therefore your
23. er a start date This date has to correspond to the dates on your bill Tick the box Enable data usage threshold and enter the amount of MB s you want as your limit in the box Usage threshold in MB When you have a subscription you can change the Bill Period Start Date in the first day of the period over which you receive a bill If you are a prepaid customer you cannot change the Bill Period Start Date Setting Warning Thresholds The intervals at which you receive warnings can be set by ticking the corresponding boxes E g If you have set the total number of MB s in your subscription on 100 and you tick the box 5096 you will receive a warning after 5OMB s which is 5096 of 100MB Question 13 How can a Prepaid customer request his balance with the Mobile Internet Software Answer 13 If you are a Prepaid customer you can use the tab Account to request your balance In the menu click Settings and tick Enable Prepaid to switch the software to Prepaid this will only work if you have a Prepaid SIM card When you click the button Check Balance in the tab Account you will receive a message containing your remaining balance Note You can only use the button Check Balance if you inserted your SIM card correctly you have entered the PIN co de and you are connected to a Mobile Network 2G 3G see the signal strength bars You can also look up your Prepaid balance online It is possible that your modem or configuratio
24. f the LED equals a certain network type Green LED Connection with a GPRS 2C network Blue Cyan LED Connection with a UMTS HSPA 3G network Huawei E1750 The LED on the Huawei E1750 has two different colors to show the different network types Each color of the LED equals a certain network type Green LED Connection with a GPRS 2C network Blue Cyan LED Connection with a UMTS HSPA 3G network Start the Telfort Mobile Internet Software To start Telfort Mobile Internet Software either click on the Telfort Mobile Internet Software icon in the Dock or select Programs gt Telfort Mobile Internet Software from Finder in the Dock Also as soon as you plug the USB Modem into your laptop or Desktop PC the program will start automatically provided that AutoStart on your PC is enabled The screens below are based on Mac OSX 10 6 On another Operating System it can look slightly different The program will now start and ask for the PIN code of your SIM card For a new U SIM card the default PIN is 0000 Get Online LAN If you are using a LAN connection your internet connection is already on and you can get online immediately Note in the screenshot below that the LAN icon is highlighted green which means that you are connected via wired LAN WEI 2G 3G Disconnect Connected 00 03 05 5 KPN I UMTS TE Personal Usoge Meter Connection Usage Account Websites WLAN WiFi To
25. g settings When connecting to a roaming network additional charges may apply Ask before connecting to a roaming network Display notification when a usage threshold is reached Interval between notifications 10 7 in MB Display notification when a usage thresthold is reached Check this option if you want Telfort Mobile Internet Software to warn you of your data usage while roaming This means that you can keep track of your network usage and avoid high costs You are able to set a threshold based on megabytes You can set the warnings to occur after 1 megabyte transferred or higher 24 Handoff Settings on internet connection and handoff of network The application can automatically connect the device if no handoff networks are available Automatically connect if no handoff network is available Ask before automatically connecting Handoff The application can detect when other networks become available and perform a handoff to these networks to off load the device Automatically perform handoff to other networks Disconnect when handing off Ask before handoff disconnect When manually connecting V Ask before if handoff network is available Display notifications for Auto connect and handoff Hotspot WISP logins Profile Displays your network profile Qy profile name Internet Security KPN Postpaid alt Profile
26. ge Limits Usage Details Minutes MB Network To display a detailed report select the 02 09 10 14 06 8 7 11 62 NL KPN parameters to query below 102 09 10 13 47 115 8 45 77 NL KPN 02 09 10 12 47 54 2 55 72 NL KPN 1 Provider M Home and Partner Roaming _ Start Date 01 09 2010 End Date 01 10 2010 1 Totals 3 sessions 78 7 Min 113 11 MB The screen also displays a table showing usage information per session such as the date and time minutes connected the total amount of data received and sent and which network was used You can order your data by clicking the triangle next to the parameters in on the grey bar Furthermore you can choose for which type of provider and for which period you like to see the information Select the preferred provider by ticking the box and set your time period by choosing the start date and end date If you are a Subscription customer the Start date for the tracking period can be edited to reflect the first day of your billing cycle If you are a Prepaid customer the Start date for the tracking period cannot be edited 33 Hotspot Locator The Hotspot Locator displays hotspot location information supplied by your mobile operator Hotspots are the public access WLAN networks available in many hotels airports stations caf s and so on Amsterdam Amsterdam Amsterdam Amsterdam Amsterdam Amsterdam Amsterdam Restaurant NS station Overig H
27. hours on www telfort nl Telfort will require proof of purchase in order to ascertain when and where you have purchased the specific product 42 Guarantee Terms and conditions Your purchase is guaranteed against faulty materials or workmanship for a period of 24 calendar months from the date of installation or the date of purchase whatever date is later if and when used in a proper way Batteries shall be guaranteed for a period of six months Notwithstanding statutory rights during the period of this guarantee any components of the unit which are proved to be faulty or defective in manufacture will be exchanged or repaired free of material charges and free of labor charges if repaired directly by Telfort Your purchase has not been properly used in the event it is neglected is used imprudently recklessly and or incompetently e isin violation of instructions in the user manual or instructions provided by the manufacturers or Telfort has been connected installed used and or combined with other products If your purchase does not function properly please contact a Telfort shop You ll find the nearest Telfort shop and the opening hours on www telfort nl Telfort will require proof of purchase in order to ascertain when and where you have purchased the specific product 43 Frequently Asked Questions Question 1 What can do with a Dongle Answer 1 A Dongle is a USB Modem with which you can send emails
28. ile Internet Software you can configure connection and application preferences to meet your particular needs The Telfort Mobile Internet Software contains an SMS text messaging application that allows you to send and receive messages The Telfort Mobile Internet Software assists you when roaming warns you if you are connected to a different operator s network and risking a roaming surcharge IMPORTANT NOTE Roaming is the ability to use your Mobile Internet also in another country i e other than your home country It depends on your subscription with your Mobile Network Operator whether this is possible or not IN GENERAL It can occur that not all features and functionalities that are described in this manual are available This can depend on the type of subscription or PrePaid that you have Getting Started Upon first use of the Telfort Mobile Internet Software the Telfort Mobile Internet Software will be auto configured according to your plan type Subscription or Prepaid account Your Telfort Mobile Internet Software will then be configured with the necessary APN and profile information Here are just some of the things you can do with Telfort Mobile Internet Software Start Telfort Mobile Internet Software Get Online Manage SIM Card PINs Locate New WLAN Networks Access a Home Office WLAN Network Check Your Network Usage Set Network Usage Thresholds Check Your Roaming Status Send and Receive Text Messages
29. ings usage SMS s profiles etc is not reversable Uninstall V Application moved to Trash M User data and settings M Device drivers Other support files Cancel Uninstall and Quite i Check the preferred pieces of the Telfort Mobile Internet Software that you like to uninstall and click on Uninstall and Quit The File menu This menu contains the following options New SMS Message You can send SMS messages from your PC Close Closes the Telfort Mobile Internet Software 27 New SMS Message Select the option New SMS Message from the File menu to send an SMS message To 31611223344 This is a test message For more information see SMS Browser send a message The Edit menu This menu contains the standard Apple options for editing texts Undo Redo Cut Copy Paste Delete Select All Special Characters The Device menu This menu contains the following options Connect Sets up an Internet connection Change PIN Code Enables to change your PIN code Disable PIN Code To disable or enable your PIN code security check of your SIM card Enable Prepaid If you select this you can check your balance and top up your prpaid account using the Account tab 28 Change PIN Code You can change your PIN code by selecting in the menu Device gt Change PIN Code You enter your current PIN code in the field Old PIN Enter your new Pin code in New PIN and Repeat new PIN and select OK
30. lor of the LED equals a certain network type Green LED Connection with a GPRS 2C network Blue Cyan LED Connection with a UMTS HSPA 3C network KPN Mobiel Internet Modem 802 The LED on the KPN Mobiel Internet Modem 802 has two different colors to show the different network types Each color of the LED equals a certain network type Green LED Connection with a GPRS 2C network Blue Cyan LED Connection with a UMTS HSPA 3G network KPN Mobiel Internet Modem 804 The LED on the KPN Mobiel Internet Modem 804 has two different colors to show the different network types Each color of the LED equals a certain network type Green LED Connection with a GPRS 2C network Blue Cyan LED Connection with a UMTS HSPA 3G network KPN Mobiel Internet Modem 904 The LED on the KPN Mobiel Internet Modem 904 has two different colors to show the different network types Each color of the LED equals a certain network type Red LED Powering up unregistered scanning or PIN required Red blue blinking LED Firmware crash Green blinking LED Registering to GPRS or EDGE 2G network Green continuous LED Active connection via GPRS or EDGE 2G network Blue blinking LED Registering to UMTS HSPA 3C network Blue continuous LED Active connection via UMTS HSPA 3G network Telfort Mobiel Internet Modem 905 The LED on the KPN Mobiel Internet Modem 905 has two different colors to show the different
31. ly when a SIM is correctly inserted the PIN code is entered and you are connected to a home network see signal strength bars This option is unavailable when you are roaming so when you are connected to a foreign network Note Your modem or configuration may not support this feature 21 Enter Prepaid Promotion Code If you are a Prepaid customer you can use the Account Tab to enter Promotion Codes to perform various account actions and access Telfort account services Enter the code in the space provided and click Send You will then see a response to your request in that area This feature can also include topping up your Prepaid balance Ask your Mobile Network Operator or Service Provider which services are supported The Websites Tab The Websites Tab has been configured to launch some of your frequently used websites and services such as Google or your e mail or VPN clients c Google Q Telfort 92920V Google NU 7 Hyves cuna Buienradar Facebook Hyves Twitter Connection Usage Account Websites The Telfort Mobile Internet Software menu This menu contains the following options About Telfort Mobile Internet Software Displays version information about Telfort Mobile Internet Software Preferences Allows to adjust settings to your preference Uninstall Uninstalls Telfort Mobile Internet Software Services Displays the standard Apple services Hide Telfort Mobile Internet Software Hides the Telfort Mobile
32. n does not support this functionality 48 Question 14 Can use the Mobile Internet Software on a Tablet ie iPad Answer 14 No at this moment the software can only be used in combination with a Windows or Apple computer See question 1 Question 15 What is my data usage regarding different internet services Answer 15 In the overview below indications can be found of the data usage of different internet services Multiply the amount of times you use a different service by the amount of MB s it uses and you will have the total number of MB s that you use Multiply the amount of MB s by the amount of Euro s you pay per MB and you will have an indication of the total costs of your data usage What Average usage Sending text e mail without attachment 0 01 MB Sending viewing email or newsletter in HTML lay out 0 05 MB Webpage with a few pictures 0 20 MB Webpage with a lot of pictures 0 25 MB Opening sending a Word document 0 50 MB Opening sending a Excel document 1MB Listening to online radio per minute 1 MB Down Uploading photographs 2MB Opening sending a PowerPoint document 3MB Down Uploading a music file MP3 4MB Video streaming per minute in low resolution 8MB These averages are just an indication No rights can be derived from these numbers 49
33. network types Each color of the LED equals a certain network type Green LED Connection with a GPRS 2C network Blue Cyan LED Connection with a UMTS HSPA 3G network KPN USB Modem In the KPN USB Modem there is a multi color LED light which shows the status of the modem using different colors and flash signaling Red LED Error Status or Modem not ready yet busy starting up Green blinking LED Attached to GPRS or EDGE 2G network Green burning LED Active connection via GPRS or EDGE 2C network Purple blinking LED Attached to UMTS HSPA 3C network Purple burning LED Active connection via UMTS HSPA 3G network Blue burning LED Active connection via HSDPA network Light blue burning LED Micro SD memory card found and ready to use KPN USB Modem 2 The LED on the KPN USB modem 2 has two different colors to show the different network types Each color of the LED equals a certain network type Green LED Connection with a GPRS 2C network Blue Cyan LED Connection with a UMTS HSPA 3G network KPN USB Modem 3 The LED on the KPN USB modem 3 has two different colors to show the different network types Each color of the LED equals a certain network type Green LED Connection with a GPRS 2C network Blue Cyan LED Connection with a UMTS HSPA 3G network Hi USB modem In the Hi USB Modem there is a multi color LED light which shows the status of the modem
34. nload speeds up until maximum 56Kbps Download speeds up until at this moment GPRS or 250 Kbps EDGE maximum 14 4 Mbps Screenshot eo eo with Network LAN 2G 3G Connect LAN 2G 36 Connect indicator Ready to Connect KPN ull l Meter e Meter e 0 0 Connection Usage Account Websites Connection Usage Account Websites 11 Manage SIM Card PINs Select Device gt Change PIN Code or Disable PIN Code to change the SIM card PIN or to disable PIN usage See Change PIN Code and Disable PIN Code for further details Locate New WLAN Networks Click on the AirPort symbol in the upper right corner of your main screen to display details of all the WLAN networks including public hotspots available in your current location Access a Home Office WLAN Network To set up access to a WLAN network in your home or office 1 Go to your home office 2 Ensure the WLAN device is enabled or turned on Available WLAN connections are listed under the AirPort symbol 3 Select the preferred network from the list and select Connect Note that the list may contain several networks if you have close neighbors with WLAN networks If the network is encrypted you must first enter a Security Key to connect Telfort Mobile Internet Software will store the security key for future connections to this network If your network is a hidden network that does not broadcast its SSID then it will
35. o VPN clients and decrypts all incoming messages from VPN clients 40 VPN tunnel The connection between a VPN client and a VPN gateway through which encrypted data is exchanged Wi Fi See Wireless Fidelity Wireless Fidelity Wi Fi commonly used name for 802 11b g based wireless LAN technology wireless LAN WLAN A high capacity wireless network covering a small geographical area WLAN See wireless LAN 41 Guarantee Terms and conditions Your purchase is guaranteed against faulty materials or workmanship for a period of 24 calendar months from the date of installation or the date of purchase whatever date is later if and when used in a proper way Batteries shall be guaranteed for a period of six months Notwithstanding statutory rights during the period of this guarantee any components of the unit which are proved to be faulty or defective in manufacture will be exchanged or repaired free of material charges and free of labor charges if repaired directly by Telfort Your purchase has not been properly used in the event it is neglected is used imprudently recklessly and or incompetently e isin violation of instructions in the user manual or instructions provided by the manufacturers or Telfort has been connected installed used and or combined with other products If your purchase does not function properly please contact a Telfort shop You ll find the nearest Telfort shop and the opening
36. onal usage meter is full and a warning is shown above it eo LAN WIFI 2G 3G Disconnect Connected 00 01 14 KPN 9 HSPA Your usage limit has been reached Personal Usoge Meter 0 Connection Usage Account Websites If you like to know more about your usage in detail click Open Usage Information For more information see also Usage Information Glossary of Terms 802 11b g The most commonly used wireless LAN standards application launch button A button in the Telfort Mobile Internet Software that both launches a network dependent application and establishes the network connection it needs The application is not launched until the network connection has been established bearer A general term for various network technologies used to provide a network connection HSDPA HSUPA UMTS 3G GPRS 2 5G EDGE 3G Dial up GSM Data HSCSD Wi Fi LAN Bluetooth A short range radio technology supporting communication between digital devices connection This term can be used to mean the set of parameters required to establish an Internet connection It consists of a bearer type selection plus all the additional parameters required to establish a connection over the selected bearer default device There may be several devices installed on a PC each supporting one or more bearers Therefore a default device is automatically selected for each bearer This device is then used when a connection is establishe
37. otel Description Cafe De Jaren Address Nieuwe Doelenstraat 20 GPS Coordinates 52 368166 4 895357 Web Address Operator Name KPN HotSpots Cafe De Jaren Hotel de L Europe Caffe Ristretto La Place Panini Bilblioth A dam NS Station Amsterdam Sloterdijk Van Gogh Museum AC Restaurant amp Hotel Amsterdam You can access the Hotspot locator by selecting Window gt Hotspot Locator in the menu To use the hotspot locator to find out what hotspots are available in a particular location select the Country Region and City The hotspots that match your criteria are shown in the table below You can rank the result by category by clicking the grey Category bar Selecting one of the items in this list displays further information about the hotspot address phone number web address and so on The Help menu This menu contains the following options Search Allows you to search in the Help file Telfort Mobile Internet Software Help Displays Help texts for the Telfort Mobile Internet Software 34 Usage Meter Settings When you press Usage Meter Settings in the Usage tab the Usage screen opens where you can set limits or thresholds for your data usage To set usage thresholds select the checkbox to Enable usage limits tracking and enter the amount you wish to set as your limit in the Usage threshold in MB filed By doing so the Personal Usage Meter will appear on the screen Enable u
38. rence You can define several profiles for use in different contexts different locations for example one of which is marked as the active profile When you connect to the Internet using Telfort Mobile Internet Software ittries to connect using one of the connections in the active profile starting with the first in the list Service Set Identification SSID An identifier or name that uniquely indentifies a WLAN SSID See Service Set Identification UMTS See Universal Mobile Telecommunications System Universal Mobile Telecommunications System UMTS A third generation 3G mobile or cellular phone technology providing high speed data connections virtual private network VPN A private network established within the public Internet protected from eavesdropping by means of encryption VPN See virtual private network VPN client A component of a virtual private network A VPN client is a program residing in a computer or other network device that maintains an encrypted tunnel through the Internet from the network device to a VPN gateway It encrypts all outgoing messages to the gateway and decrypts all incoming messages from the gateway VPN gateway A component of a virtual private network A VPN gateway is a program or device located on the periphery of a secure network such as an intranet that can provide encrypted tunnels into the intranet from VPN clients in remote locations It encrypts all outgoing messages t
39. repaid menu option if you are a Subscription customer and wish to disable this feature The View menu This menu contains the following option Show Banner The banner is shown at the bottom of the Telfort Mobile Internet Software screen The Window menu This menu contains the following options Minimize The Telfort Mobile Internet Software screen is minimized Zoom Zooms into the screen Dashboard Displays the Telfort Mobile Internet Software screen SMS Browser You can send and receive SMS messages from your PC Usage Information Displays detailed information about your usage in a given time Diagnostics Displays productinformation of the Mobile Internet Modem Hotspot Locator Lists all the WLAN hotspots you have access to around the world 30 SMS Browser Telfort Mobile Internet Software includes an SMS text messaging application you can start by clicking on the Envelope icon on the Connection tab The application allows you to send receive reply to forward and save messages Messaging Functions Incoming SMS text messages are shown in the SMS Browser Open it by selecting from the menu Window gt SMS Browser On the left side at Inbox is shown the number of new messages between brackets Message 2010 09 02 16 37 34 31612345678 Hi how are you On your screen a pop up will appear and on the Main screen of the program the number of new messages are shown below the grey
40. sage limits tracking Usage limit in MB 100 Reset usage each month at day C w Display notification when usage reaches M2s miso i75 M100 2 09 10 1407 02 09 10 14 07 There is also an option to reset the usage each month Check the box Reset usage each month at day and set the date To select the frequency in which you receive notifications check the boxes for the corresponding increments you wish to be notified For example if your limit is set at 100MB and you select 50 you will receive a warning notification when you are 50 through the 100 MB or after using 50 MB of data Click the Reset Now button to restore the default settings You can only do this when you don t have connection with the internet 35 Detailed explanation You can keep track of your data usage with the graphical representation of the personal usage meter in the main screen The personal usage meter only shows up when you have ticked the option Enable usage limits tracking Connected 00 06 25 KPN HSPA C L Personal Usoge Meter When your total data usage is 25 of your pre set data limit so 25 MB in this case you will get a warming message pop up informing you about this Telfort 25 of user limit was reached If your notifications are set for 50 75 and 100 a similar screen will pop up 36 Also in the screen below you can see that the total data usage is more than 100MB because the pers
41. start a WLAN connection click on the WLAN button You may need to select your network from the Find WLAN Networks window and click Connect If the network is encrypted you must first enter a Security Key to connect Telfort Mobile Internet Software will store the security key for future connections to this network Note in the screenshot below that the WLAN icon is highlighted green which means that you are connected via Wireless LAN WiFi eo LAN WIFI 2G 3G Disconnect Connected 00 03 41 gt UMTS L Personal Usoge Meter 0 Connection Usage Account Websites Cellular Network 2G 3G To start a 2G 3G Mobile Internet connection all you need to do is click on the Connect button in the upper right corner of the Telfort Mobile Internet Software screen Note in the screenshot below that the Cellular icon is highlighted green which means that you are connected via a Cellular Network A A LAN WIFI 2G 3G Disconnect Connected 00 04 17 9 HSPA z Personal Usoge Meter 0 Connection Usage Account Websites NOTE The Telfort Mobile Internet software will automatically switch to the best fastest cheapest connection technology LAN WLAN 2G 3G while you are working That will reduce the amount of data MegaBytes over 2G 3G Mobile Networks so your mobile bill will be lower It can however happen that a data download process that was already running continues downloa
42. using different colors and flash signaling Red LED Error Status or Modem not ready yet busy starting up Green blinking LED Attached to GPRS or EDGE 2C network Green burning LED Active connection via GPRS or EDGE 2C network Purple blinking LED Attached to UMTS HSPA 3C network Purple burning LED Active connection via UMTS HSPA 3G network Blue burning LED Active connection via HSDPA network Light blue burning LED Micro SD memory card found and ready to use Hi USB Modem 2 The LED on the Hi USB Modem 2 has two different colors to show the different network types Each color of the LED equals a certain network type Green LED Connection with a GPRS 2G network Blue Cyan LED Connection with a UMTS HSPA 3G network Hi USB Modem 3 The LED on the Hi USB modem 3 has two different colors to show the different network types Each color of the LED equals a certain network type Green LED Connection with a GPRS 2C network Blue Cyan LED Connection with a UMTS HSPA 3G network Telfort USB Modem 2 The LED on the Telfort USB modem 2 has two different colors to show the different network types Each color of the LED equals a certain network type Green LED Connection with a GPRS 2C network Blue Cyan LED Connection with a UMTS HSPA 3G network Huawei E160 The LED on the Huawei E160 has two different colors to show the different network types Each color o
43. ut your PUK code Question 8 I reach the limit of my Mobile Internet bundle very quickly What can I do Answer 8 When you reach the bundle limit of your Mobile Internet subscription very quickly there are a number of things you can do Make sure that you use a home or corporate network over WiFi as much as possible Limitthe use of streaming video e g YouTube or audio as this uses relatively many MB s Try to do as many updates as you can on your home or corporate network over WiFi and or switch off your automatic updates It can be useful to switch to a subscription with a bigger data bundle 46 Question 9 What does Internet on your Laptop or Tablet cost within the Netherlands Answer 9 You can view the current tariffs of your Mobile Internet Subscription on the website of your provider or you can contact the customer support center Question 10 What does internet on your Laptop or Tablet cost outside the Netherlands Answer 10 Different tariffs apply for the use of your Mobile Internet Subscription outside rather than inside The Netherlands Warning Costs made outside The Netherlands are not part of your Mobile Internet Subscription but will be charged separately Tips 1 Switch off the automatic updates of applications like Windows Update and Virus scanners before going abroad This might prevent you from high costs 2 The dashboard of the Mobile Internet Software will show you
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