WD Quick Tester User Manual rev. -A01
Contents
1. Western Digital WD Quick Tester User Manual Information furnished by Western Digital is believed to be accurate and reliable However no responsibility is assumed by Western Digital for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of Western Digital Western Digital reserves the right to change specifications at any time without notice 2004 Western Digital Technologies Inc All rights reserved Western Digital is a registered trademark and WD and the WD logo are trademarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies 2779 001003 A01 11 04 Contents Important Read First eere iia in 1 Hard Drive Handling Procedures 0 eee eee eee eee ee 1 2 Setup Titre duet otiscn irei pha ae e betes ek ata AE E P SE R 2 WD Quick Tester Kit Contents 00 00 cc ccc tenes 2 Specifications ia ue Seidel owe St ees 2 Features at a Glance s sees bevels ans eh tes Sea aA 2 Quick Start Operations 0 parsti ee eee 3 Preparing a Drive for Testing 0 cee eee eee eee ee 3 4 Testing the Hard Drive Jumper Settings ima atic aden cabins acia ed yy eeu yee 4 PED Si acs nar is Nok aon ls cit 5 Quick Start Guide Label 0 cee eee 5 Maint Mentir id ads 6 Initialization Process ooooooooomoooomoooomo2. DAM 2 9 0358 DAM 10 0456 IDNF 1 0457 IDNF 2 9 0458 IDNF 10 0550 Aborted Cmd APPENDIX 15 Table 3 Specific Error Codes continued Code Test 0556 SERVO 1 0557 SERVO 2 9 0558 SERVO 10 0580 Missing Interrupt 0581 Write Fault 0582 Drive Not Ready 0584 Diag Command Error 0585 Busy Timeout 0586 DRO Timeout 0599 Other Failure 0700 Exceeded maximum ECC errors APPENDIX 16 WD Service and Support If you need additional information or help during installation or normal use of this product visit our product support Web site at support wdc com Warranty Services Obtain warranty information warranty status product replacement RMA status and shipping and packaging information Downloads Library Download installation software and drivers Technical Information Access product specifications technical tips and the online forum Knowledge Base Explore our expert knowledge base and Frequently Asked Questions Service and Support Options Look up available service and support options in your region Contact Support Contact a support representative by e mail When contacting WD for support have your Western Digital product serial number system hardware and software versions available support wdc com www westerndigital com 800 ASK 4WDC North America 949 672 7199 Spanish 800 6008 6008 Asia Pacific 31 20
3. battery holder on the bottom of the PCB Be vary careful around the button posts as they are fragile Replace the battery with a new type CR2032 3V lithium battery Re assemble the unit without over tightening the screws Apply power 0 Access the Utility Menu and Delete the Database see Utility Menu on page 10 for details 11 Access the Utility Menu and set the new Time and Date See Utility Menu on page 10 for details AY SAN APPENDIX 14 Error Code Description Table 1 Main Test Codes Code Test 0001 QUICK TEST 0002 FULL TEST 0003 QUICK ERASE 0004 FULL ERASE Table 2 Subtest Codes Code Subtest 0000 ALL SUBTESTS PASSED 0001 INITIALIZATION 0002 CABLE TEST 0003 IDENTIFY DRIVE SEQUENCE 0004 CHECK ENABLE SMART 0005 READ SMART 0006 CONVEYANCE SELF TEST 0007 SMART QUICK SELF TEST 0008 FULL MEDIA SCAN 0009 DISABLE SMART 000A WD AUTONOMOUS WRITE ALL Table 3 Specific Error Codes Code Test 0000 Drive passed the test 0100 Drive failed handling test 0200 Test aborted by User 0207 SMART STATUS failed before the media scan 0208 SMART STATUS failed after the media scan 0209 No Spin drive not detected 0210 Self test failed 0211 Self test never completed 0212 Error while relocating TARE sectors 0256 ECC1 0257 ECC 2 9 0258 ECC 10 0356 DAM 1 0357
4. 4467651 EMEA Western Digital 20511 Lake Forest Drive Lake Forest California 92630 U S A Western 2779 001003 A01 11 04 Digital APPENDIX 17
5. 98 or greater system serial port 5 Apply power note that the LCD shows solid black characters on the top line Using the Field Update utility update the firmware When finished remove the power supply and serial data cable Reset the dip switches to the original position Apply power if instructed with the particular update you may need to delete the database by entering the Utility menu and selecting Database Operations Next select Delete the Database All Records This completes the update firmware process Nat cole APPENDIX 13 Battery Replacement The WD Quick Tester uses a 3V coin sized lithium battery to power the SRAM during times of inactivity The battery life is between 1 5 to 2 0 years It will function without a battery but the data and time will not be accurate and any test data stored in the internal database will be lost when power is removed Follow the steps below to replace the battery Caution This process exposes static sensitive electronics Follow proper static electricity handling procedures before attempting this procedure 1 Remove power from the unit Using a padded antistatic surface turn the unit over and remove the four outermost screws 3 Carefully remove the top cover 4 Next remove the four screws on the top of the circuit board holding the board to the nylon stand offs attached to the box bottom Remove the PCB from the box cover Carefully remove the battery from the
6. CII EEE Error Code 2 Byte ASCII CRLF ASCII Carriage Return Line Feed Sequence APPENDIX 12 Collecting Data to a Desktop or Laptop System The WD Quick Tester can transmit data directly to a Windows desktop or notebook system via a straight through data cable and the Hypertrm exe application After the setup is complete open a capture file and Upload the database while in the Utilities menu Close and save the file You can now edit the data using many of the Windows based and or Microsoft applications including NotePad WordPad Excel or Word Firmware Updates Periodically Western Digital may release updated firmware that corrects software bugs or adds new features To download new firmware follow the detailed instructions as provided with the Field Upload Utility which can be downloaded from our Web site at support wdc com The following is a brief explanation of the process Caution Data may be lost during firmware update If data is important first upload the tester data to a desktop or laptop system before downloading the firmware 1 Upload any test data from the database before making firmware updates Data may be lost after the update 2 Remove the power supply from the Tester 3 Using a small flat tip screwdriver set the two switches found under the protective sticker at the bottom of the case to the forward position 4 Attach the programming cable to both the WD Quick Tester and a Windows
7. D A computer system is not required but may be used to supply power to the WD Quick Tester and hard drive WD Quick Tester Kit Contents WD Quick Tester 4 conductor power supply Y cable 40 pin EIDE cable WD Quick Tester Quick Reference Specifications Standard voltage level RS232 interface Thermal resetable power line fuse Environmental from 5 to 45 C non condensing Power requirements 12V 300 ma 12 VDC 10 ripple and noise 250 mV provided by the 4 pin Molex connector Features at a Glance Stand alone tester a PC is not required for test operation Designed to test all hard drives that support LBA mode with enhanced test algorithms for Western Digital drives a Easy to use with simple Pass Fail results Two button operation with prompted user messages on a 16 character by 2 line LCD Drive testing using internal drive S M A R T features if supported a Two test options Quick Drive Test and Full Drive Test full media scan with repair functionality a Two erase functions Quick Erase and Full Erase operation Logging of up to 100 test records in battery backed up SRAM Support of an RS232 serial data output of the tester database SETUP 2 Quick Start Operations l 2 3 Verify that the drive jumpers are set for either Single or Cable Select operations Attach the tester to the drive using the provided 40 pin EIDE cable Attach both tester and dr
8. This connector is also keyed and cannot be reversed but will fit either the hard drive or tester If the power connector is not attached the WD Quick Tester may display invalid messages SETUP 3 Testing the Hard Drive Jumper Settings For the hard drive to be detected by the WD Quick Tester the drive must be jumpered according to the manufacturers instructions Verify that the jumper settings on the hard drive are supported by the WD Quick Tester Western Digital hard drives must be jumpered as Cable Select or Single see diagram below For non Western Digital hard drives refer to the manufacturers documentation Cable Select Default Setting gs 97531 AOCLCOIA 0 N08 6 42 10 PIN CONNECTOR Dual Slave E i Qer Jumper pins B Jumper added Supported by the WD Quick Tester a Cable Select CSEL CS Jumper settings remain the same on all hard drives in a system both single and multi drives setups This protocol requires a special CSEL cable and the host system must support CSEL The WD Quick Tester supports this setting Single Indicates the only drive on the cable Three distinct configurations on Western Digital hard drives are a pins 3 and 5 for older models b pins 4 and 6 for current 10 pin drives and c the simplest for late model drives all jumpers removed The WD Quick Tester supports all three configurations of the Single setting No
9. e drive features Feature Speed WD Write 2 GB per minute PIO Write 3 5 MB per minute With Western Digital drives that support the WD Write feature once started this function cannot be aborted Using other manufacturer drives this operation can be aborted and then restarted as desired For other manufacturers hard drives and WD hard drives that do not support the WD Write function this function may take several hours to complete Caution Do not pull the power cord to abort this function as this will cause media errors and will require the Full Drive Test or Full Drive Erase to correct the errors Quick Drive Erase The Quick Drive Erase allows for the partial data erasure of the drive This prepares a drive that passed all functional and media tests for the reinstallation of the operating system and applications The time required to perform this function varies depending on the hard drive Newer Western Digital hard drives include features that complete this process in less than one minute Once started this function cannot be aborted Older Western Digital and other make hard drives complete this function within approximately five minutes With these drives you can abort this function and restart it if desired This operation is data destructive However if you have not started this function you can abort and return to the main menu without any data loss Caution Do not pull the power cord to abort this
10. e hour minute second and month day year last 2 digits The WD Quick Tester will not allow resetting of the date time value if there is test data in the database First use the Test Data Ops sub menu to delete the database records To edit this function enter the Time option and press Select Yes to edit the Time or Date The following describes the full procedure to set the Time 1 When the Utility menu is displayed press the Select Yes button then Next No until Time is displayed 2 Press the Select Yes again to display current time or Next No to continue scrolling 3 Press Select Yes to display Set Time Press Select Yes again to set the time or Next No to go to the next option Set date or done 4 Press Select Yes to display Hours Press Select Yes again to set the hours or Next No to advance to the next option Set minutes seconds or done 5 Press Select Yes to display 00 Press Select Yes again to set the hour or Next No to increment the hour by 1 Hour 00 to 23 TESTING THE HARD DRIVE 10 6 At this point you can repeat the same procedures mentioned above to change minutes seconds month day or year Comm Settings Use this option to set and view the Upload Baud Rate Values supported are 1 200 default 9 600 and 19 200 baud The View Cur Baud displays the current baud rate selected Use the Set Baud Rate option to scroll through the three supported baud rates pressing Select Yes to set the value
11. function as this will cause media errors and will require the Full Drive Test or Full Drive Erase to correct the errors TESTING THE HARD DRIVE 9 Utility Menu The Utility Menu provides access to Test Data Ops Time and Comm Settings To navigate through the utility menu press the Next No button and continue until the function you wish to perform is displayed Execute the choice by pressing the Select Yes button Test Data Ops This is a sub menu that is used to manage the database and upload the saved data to a PC Test Data Ops provides the following choices Upload Test Data Instructs the WD Quick Tester user to upload the database to a computing device attached to the other end of the serial cable This is a blind transfer no hand shaking is required for the transfer Once started all used records are sent See Appendix for cable requirements and data format Delete Data There are two options in this selection The first deletes the most recent test record which can be useful if you abort an operation or need to delete the record The second option causes the entire database to be deleted DB Memory Usage This displays the number of used records indicated by the message Recs xxx 100 where xxx is a number between 0 and 100 When the database is full the tester will overwrite the earliest record in a circular fashion Done Return to the previous menu Time The Time function allows setting of th
12. ility to detect if the failing drive is a Western Digital model that supports proprietary features These features can determine if the failure was caused by customer handling In this case you will be notified that the drive is not covered under warranty DO NOT return the drive Test results are recorded to the drives logging sector WD only with details of the test assuming the drive is functional enough to support the logging function Results are also stored in the tester database Drive Pass Notification As with the fail notification the WD Quick Tester displays a Pass message when testing or erasing has completed successfully The operator must press the Next No button to acknowledge the successful test completion DRIVE PASSED Press Next Test results are recorded to the drive s Logging sector with details of the test Results are also stored in the tester database TESTING THE HARD DRIVE 8 Full Drive Erase The Full Erase Function allows for the complete data erasure of the hard drive by writing zeroes to all sectors Normally the Quick Erase function is sufficient for the successful reinstallation of the operating system on a functional drive However in some instances a Full Erase may be desired Newer Western Digital hard drives incorporate features which allow this process to be completed much quicker than older Western Digital or other make hard drives Erase speed will vary depending on th
13. ity Enabled Unable to Test Drive security feature is enabled If the drive passes the above operation the Quick Tester then P erforms the selected test function TESTING THE HARD DRIVE 6 Full Drive Test Caution Though the Quick Full Drive Test is not data destructive data within all bad sectors will be overwritten Make sure to back up your data Highly recommended for all test procedures the Full Drive Test provides the most extensive testing of the two test functions Test time for the Full Drive Test varies depending on the capacity of the drive under test New generation drives will test at greater than 1 GB per minute while old generation drives may test at less than 10 MB per minute Test progress is displayed on the second line of the tester LCD If errors are detected during this operation the WD Quick Tester will correct the bad sector If the drive passes the testing it is spun down and the drive information and test data are stored in the tester database The WD Quick Tester will report that the test is completed and that the drive passed indicated by both a message on the display and an illuminated green LED DO NOT return a drive for repair if it passed the test If the drive fails at any point in the testing the WD Quick Tester attempts to spin down the drive and notifies the user If the drive failed for user induced handling damage DO NOT return the drive for warranty repair If the drive failed fo
14. ive to a power source and apply power Follow the user messages as displayed on the LCD screen If testing a non Western Digital drive refer to the manufacturer s instructions for jumper settings Caution Though the Quick Full Drive Test is not data destructive data within all bad sectors will be overwritten Make sure to back up your data Preparing a Drive for Testing The following steps will help you ensure proper usage of the WD Quick Tester 1 3 Check jumper settings Jumper settings determine the number of devices on a cable in a computer system The WD Quick Tester supports one hard drive attached at any one time and only certain jumper settings Western Digital hard drives must be jumpered as Cable Select or Single refer to the Jumper Settings section on page 3 For non Western Digital hard drives refer to the manufacturers documentation Check the cable connection The WD Quick Tester is supplied with an EIDE cable Verify that the cable is in good working condition and that pin 1 on both hard drive and tester are aligned Of the 40 pins on an EIDE connector pin 1 is designated in red Most EIDE cables are keyed to fit the connector only one way IMPORTANT The EIDE cable must remain in proper working condition to ensure accurate test results Check power The WD Quick Tester uses a standard 12 V 4 pin connector on a PC power supply Verify that the connector you are using is in proper working condition
15. ll Media Scan T Press Next Quick Drive Test f Press _ Performs quick self test if supported by the drive Press Selecttorun Select Prompts user to run Full Drive Test if quick self test is not supported Press Next to skip T Press Next i Permanently erases all user data by writing zeros to all sectors gt WD Write 2 GB min on WD drives supporting this feature Press Selecttorun Select big Write 3 5 MB min on drives not supporting WD Write Press Next to skip Press T Press Next Press Erases a portion of the beginning and the end of the drive gt WD Write takes about 30 seconds to complete PIO Write takes about 5 minutes to complete Press Press Selectto run Select Press Next to skip T Press Next Test Data Ops Upload Test Data Delete Data View Memory Usage gt Date Time Set the tester s clock Comm Settings View and sot baud rate i Press Press Selectto run Select Press Nextto skip Please observe proper ESD protection and drive handling procedures when testing hard drives When connecting hard drives connect IDE cable first and E o power cable last to avoid damaging the hard drive Western Back up data before starting any tests Digital If drive fails test please record error code for RMA use ECxxx MT y ST z 2002 Western Digital Technologies Inc All rights reser
16. nonmomnro 6 Pull Drive Testa A A Ii 7 Quick Drive Testi 24 05 ad IA 2 ee see E 7 Drive Failure Notification 0 0 0 0 c cece eect n eens 8 Drive Pass Notification noose uneseno erenneren errre nee ens 8 Pull Drive Eraser its A A E 9 Quick Drive Ersan ona 9 Utility Mi A aa a 10 Test D t Ops tati A Ai AADS 10 MAME E A le td 10 Gomi Settings ii ol pido 11 12 Appendix WD Quick Tester Database o ooooooooooccrrrrrnarnar mo 12 The Serial Data Portero n sita pp ek rd 12 The RS232 Data Porto ti Ri 12 Data Folio A at ite a pee WE OER 12 Collecting Data to a Desktop or Laptop System 04 13 Firmware Updates o i e tact edad 13 Battery Replacement 0 0 00 eee cece A 14 Error Code Description 0 0 eect eee eens 15 Table 1 Main Test Codes 0 0 eee cece eee eee 15 Table 2 Subtest Codes nio Seek Manet ad aia adi 15 Table 3 Specific Error Codes 00000 0000 eee eee 15 Table 3 Specific Error Codes continued ooooooomoomoo m o o 16 WD Service and Support o siaran aea eee eee eee 17 CONTENTS i Important Read First Western Digital does not warrant or represent in any way that the WD Quick Tester will function with all make model EIDE hard drives or identify all faulty drives under test The WD Quick Tester may not identify and or fail drives that function intermittently Such drives may be able to function but with some difficulty and may only occasionally repor
17. or Next No to move to the next choice As with all menus on this tester choosing Done returns you to the previous menu TESTING THE HARD DRIVE 11 Appendix WD Quick Tester Database The database is a flat file structure used to store test data from each drive tested up to 100 test records It provides the user a simple way to store information and upload the data to a computing device for processing The tester does not allow for viewing of data once stored The Serial Data Port As defined in the Utilities section on page 9 the Tester outputs its test database to the RS232 serial port The data is in the form of comma delimited records separated by a carriage return line feed sequence The data is sent out blind no handshaking The RS232 Data Port 9 pin D female connector Minimum Cable Requirement for Database Uploads only Pin 2 Pin 2 Pin 3 Pin 3 Pin 5 Pin 5 9 pin D female Connector Requirements for Program Downloading Full 9 conductor straight through DB9 F to DB9 E Data Format Record Length 43 Bytes Field Delimiter ASCII Comma 2C hex Record End Carriage Return Linefeed OD hex 0A hex DD MM YYYY HH MM SS NNNNNNNNNNNNNNN SSSSSSSSSSSSSSS X Y EEE CRLF DD MM YYYY Day Month Year 4 Bytes ASCII HH MM SS Hour Min Sec 3 Bytes ASCII N Model Name 15 Bytes ASCII S Serial Number 15 Bytes ASCII X Main Test Code 2 Bytes Y Sub Test Code 2 Byte AS
18. r non customer handling related issues the WD Quick Tester will report the failure In both failure cases the red LED illuminates The drive information and test data are stored in the tester database At any time during the Full Drive Test you can abort the operation by pressing either button When the test stops you are given the choice to Abort or Return to the test Selecting Abort results in no report on the display Quick Drive Test The Quick Drive Test is identical to the Full Drive Test except that it does not perform the full media scan unless it detects an error during testing The Quick Drive Test may not identify all media related errors but it does test the basic functionality of a drive If you suspect media issues use the Full Drive Test function If the WD Quick Tester detects a media related failure it reports the failure and prompts to continue or abort the operation If further testing is required do not use the drive until such further testing is performed TESTING THE HARD DRIVE 7 Drive Failure Notification If the drive under test has failed the following information displays Drive FAIL Press Next After pressing the Next No button the Error Code EC Main Test function Mt and Sub Test St functions displays EC xxx Mt y St z Press Next Record this data for future reference see page 15 for a list of error code definitions The WD Quick Tester has the ab
19. t an error or failure when tested The frequency of intermittent failures can change by varying the test conditions making an actual failure of the drive difficult to identify Hard Drive Handling Procedures Hard drives can be damaged by rough handling shock and vibration or electrostatic discharge ESD Be aware of the following precautions when handling hard drives a Follow all proper static electricity handling procedures before attempting to test any hard drive To avoid ESD ground yourself by touching the metal chassis of the computer or wear a grounding strap before handling the hard drive a Articles of clothing generate static electricity Do not allow clothing to come in direct contact with the hard drive or circuit board components Handle the hard drive by the sides only Avoid touching the circuit board components on the bottom of the hard drive Do not drop shake or knock down the hard drive a Do not stack hard drives or stand the hard drive on its edge Setup Introduction The Western Digital Quick Tester is a simple to use universal EIDE hard drive tester that requires no prior hard drive testing experience It was designed to work on all EIDE drives that support the Logical Block Addressing LBA mode of operation To operate attach the drive to the tester via the included 40 pin EIDE cable apply power to both tester and drive and follow the directions as displayed on the Liquid Crystal Display LC
20. t supported by the WD Quick Tester Master Designates the drive as the boot device or first device detected on the cable and that a Slave device is present The WD Quick Tester does not support the Master setting on Western Digital hard drives because these drives have unique configurations for Master and Single However the Master setting is supported on other manufacturer hard drives that share the same configuration for Master and Single a Slave Designates the drive for use as additional storage and that another device a Master or boot drive is on the cable The WD Quick Tester does not support this setting TESTING THE HARD DRIVE 4 LEDs The WD Quick Tester features two LED indicators on the front for user notification When lit either or both LEDs denote a particular status LED Indicates Red Failure Green Requested task completed successfully Red and Green Requires user action Select Yes O O Next No Western Digital Quick Tester Portable tester for EIDE hard drives ZA Western Digital Quick Start Guide Label The Quick Start Guide label is located on the back of the WD Quick Tester The main steps and their functions are highlighted for easy reference Quick Start Guide Attach drive and select one of the options below lt Press Next Full Drive Test Press Press Selectto run Select Press Nextto skip H Performs Drive Test and Fu
21. ved Product of U S A TESTING THE HARD DRIVE 5 Main Menu Press the Next No button and continue until the function you wish to Pp b erform is displayed Execute the choice by pressing the Select Yes utton Initialization Process The initialization process is the same for all four drive related functions The initialization process for the WD Quick Tester P l RAAS Co OY erforms the following Checks if a drive is connected Checks if the drive is configured properly as a Single drive Executes the drive s internal diagnostics Executes the Identify Drive Command to obtain drive information The model information is briefly displayed Determines the drive s features and verifies LBA support Verifies that the drive does not have Security enabled Enables the S M A R T feature set if supported Checks S M A R T thresholds if supported Message Condition No Drive Found Check Connection Does not detect a device attached to the data cable Drive Detected but NOT READY Detects the device but device never becomes ready Device Not Ready Check Connection Requires user action Check Jumper Power Cycle Drv Drive not configured as a Single Device Bad Cable Check Connection Detected Bad Cable Drive FAIL Press Next Drive fails Drive Diagnostic Command No LBA Support Can t Test Drive Drive does not support LBA mode addressing Secur
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