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BUSINESS ONLINE USER MANUAL

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1. BUSINESS ONLINE USER MANUAL Version date June 2015 Table of Contents INTRODUCTION vaan 3 RE 4 WHAT IS DHB BUSINESS ONLINE 5 Ser MP OMS RER 5 APPLICATION pennen 6 If you are already using DHB Netbanking and would like to apply for Business San E E E EE E S E TT 6 If you are not using DHB Netbanking and will apply directly to Business Online RE 7 DHB Net Banking Authorization Form 7 Section 1 Company general information 7 Section 2 Bank account information vvv eenen nen 8 Section 3 User Privil Ge S cccccssecececcesnecescenneeescanaeesseuneeessennnnessanees 8 Declaration of Agreement oven en ennn enennerer se nenvevennenveennnnen eens 9 COGN E en neeeeeeeeeeeeeeneeeeeeeeee ee 10 Eee rr er rer EEEE eee Te ee er eee 12 MY NETBANKING goa RRRS 14 allel U nok BEE 14 My Payment Orders memmen 14 Modification Deletion of Periodic Domestic amp SEPA payment orders 15 Address OO es seneseessesssenuseesneeseeesseesaessoeeeses 17 UE 6 et ee ee er er rr ere ee eT eT eT ree rr ee 18 IMANSACEION a Sigich ee eer er er en 19 Pending Transactions Tor ADDI OV AR mn 20 VAN SACWON FUSCONV ereen 24 DOMESTIC amp SEPA TRANSFERS eases cece cc crc cece eee cece ee eeeeeeeeeeeee 26 Domestic and EU TrANS TRS nn 26 Within My DHB Accounts seen eceneeennnses 30 Within DHB BAR ss soso sets seems 31 INTERNATIONAL TRANSFERS nnen nnnnns 33 International Payments Swift ss 33 FOREIGN CNE ee ee 36 FO SUN E
2. as The username or password is incorrect EEEN ittie ier bttbbbtiterterenn R When you receive this warning you need to re check your typed user name as well as your password If one of them is not correct you will receive above warning Q I receive the following warning during login with my digipass Your Digipass response is not correct R You need to enter the challenge code to your digipass and try to enterthe response code to log screen again Also make sure you are using the correct digipass your digipass serial code must be the same displayed on the screen Q At Pending Transactions for Approval page I see transaction for approval However I can t select them to approve The select check box fields are disabled dt DHB Pending Transactions for Approval 08 June 2015 My Net Banking mn Payment Date Source Account Destination Account Amount Commission Rate Account List Transaction Type Amount My Payment Orders ss gt 05 06 2015 0263333333 NL26ABNA 0565555555 14 00 EUR 0 00 A Address Book SEPA Once abc company Messages Transaction Limits E gt 05 06 2015 0263333333 NL26ABNA 0565555555 23 00 EUR P SEPA Once abc corporate Pending Transactions for Approval x Domestic amp SEPA Transfers es International Transfers ws Foreign Exchange B Helpdesk NE Downloads NE Settings R Either your profile is Initiator therefore you do not have approval right but just cancel right of yo
3. COMPANY 03 06 2015 SEPA Daily 0263333333 NL26ABNA0565555555 15 00 EUR gt 17 15 06 ABC COMPANY 25 DOMESTIC amp SEPA TRANSFERS This main menu item is available if you are not a user with a view profile Under this main menu the following sub menu items are available lt b DHB amp My Net Banking Domestic amp SEPA Transfers Domestic and EU transfers Within My DHB Accounts Within DHB Bank 4 International Transfers Ws Foreign Exchange Helpdesk z Downloads be Settings Via the related pages you can enter a SEPA payment a payment within your accounts in the Same currency a payment to an account held with DHB Bank in the same country SEPA stands for Single European Payment Area The European payment area is considered as domestic Therefore there is no difference whether you initiate a transfer to an account within the Netherlands or to an account held in Germany Bulgaria The SEPA payments can be completed only in EUR currency Domestic and EU Transfers Your payments in EUR currency within European payment area can be entered via this sub menu item In order to initiate this type of payment you need to have a payment account in EUR currency If you have savings time deposit accounts or payment account in other currencies they can t be used in this payment choice When this sub menu item is clicked the related screen is opened 26 GE DHB Bank My Net Banking Domestic and EU transf
4. Exchange B Helpdesk ne Downloads De Settings e If your transactions are completed successfully for each transaction under column status the icon is displayed e For each transaction you can press Print button to receive a receipt of your transaction If there is more than one transaction you need to receive the prints separately e If you want to send the receipts via e mail first you can write your e mail addresses to the indicated fields and afterwards you can press Email If your transaction can t be completed the status is displayed with a red X and also info icons If you hover over the info icon the possible reason of the error is displayed 23 dt DHB Bank Transaction Status 04 June 2015 My Net Banking Transaction Source Account Destination Account Amount Status Print Email Account List Type My Payment Orders Reference Address Book SEPA Once 0263333333 NL26ABNA 0565555555 1 500 00 EUR abc company Messages di Transaction Limits Bansacton J Pending Transactions for Approval Transaction History Domestic amp SEPA Transfers If you would like to send your transaction slip to multiple email addresses please use a comma or a semicolon to separate them A International Transfers 9 Foreign Exchange B Helpdesk gt 4 Downloads gt Settings Those unsuccessful transactions are still waiting under Pending Transactions for Approval menu In the
5. NL52DHBN 0263333333 Domestic amp SEPA Transfers nen H International Transfers E ___ Balance Available Balance Foreign Exchange E Helpdesk 70 200 64 EUR 70 200 64 EUR MF Downloads a Interest rate Cumulative interest SC settings 0 0 00 EUR Transaction History Listen At the bottom of the info screen there is a section for Transaction History Within that section you can enter your desired time interval and press Show button The following screen will be opened DHB Bank My Net Banking Transaction History 09 June 2015 Search within your transactions Account List Te Doane Th i m My Payment Orders Print Export to CW format Address Book In order to open the document you need Adobe Acrobat Reader You can Messages EE 5 i SE ei download this software for free on the Adobe website by clicking image below Transaction Limits Pending Transactions for Approval TAN cn foret Transaction History Search within your 0293188310 Current Account 70 200 64 EUR Domestic amp SEPA Transfers erate enn International Transfers CI Debit 7 Credit Al we Foreign Exchange B Helpdesk Vie Gate Fron ER M 2015 toire Value Date To Fume v 2015 Aininum Amount Bo po EUR Henan het b bo eur Ein bs Settings Date Value Date Amount Book Balance Explanation OEFDENZOIS 14 04 2015 3 000 00 EUR 70 200 64 EUR Year Account opening Ref 15099TAROO0S47 Transf
6. above example the transaction was unsuccessful because balance was insufficient If the balance becomes sufficient the waiting transaction can be authorized afterwards Transaction History At this screen the transactions completed also by other Business Online users who have access to your company accounts are listed You can search the transactions within a time frame For successfully completed transactions you can receive receipts by pressing print If there are deleted transactions either by authorize users or automatically deleted they are displayed with red X icon 24 Qt DHB Bank Transaction History 04 June 2015 My Net Banking kaa Start Date Account List Aldine Boa End Date Messages Pending Transactions for Approval Entry Date Transaction Source Account Destination Account Amount Status Print Transaction History Type E Helpdesk Reference M Downloads 04 06 2015 Swift eu TR190011100000000011 50 00 EUR Print Dr 14 47 57 150990MT000099 RAUF GUL X settings 04 06 2015 SEPA Once 0263333333 NL26ABNA 0666666666 30 00 EUR Print 14 35 37 15007TNS000039 xyz company 04 06 2015 SEPA Once 0263333333 NL26ABNA 0565555555 25 00 EUR Print 14 34 33 150070SP002400 abc company 04 06 2015 SEPA Every month 0263333333 NL26ABNA 0777777777 11 00 EUR Print 10 30 42 15007PSC000019 test company 03 06 2015 SEPA Once 0263333333 NL26ABNA0565555555 16 00 EUR Print 17 28 07 15007PSC000018 ABC
7. account In this case you need to use Foreign Exchange option If your company has accounts both at DHB Netherlands and DHB Germany this option can t be used This type of transactions must be entered via Domestic and EU Transfers option Destination Account NL26ABNA 0565555555 abc company NL26ABNA 0565555555 abc company NL26ABNA0565555555 abc company NL26ABNA 0565555555 abc corporate Amount 2 000 00 EUR 1 500 00 EUR 14 00 EUR 23 00 EUR 05 June 2015 Commission Rate Amount 0 00 0 00 0 00 If your profile is Initiator you can display info of entered transaction delete your own entered transaction However you can t authorize any initiated transaction If you don t have more than one payment accounts in the same currency you can t use this option When the screen is opened your accounts are displayed as default You can change your listed accounts at From Account and To Account fields The account mentioned at From Account will be debited and the account mentioned at To Account will be credited 30 DHB Bank Within My DHB Accounts 05 June 2015 My Net Banking Domestic amp SEPA Transfers Please fill all fields marked with the Domestic and EU transfers From Account 0263333333 Current Account 73 200 64 EUR Within My DHB Accounts Within DHB Bank To Account 0264444444 Current Account 20 531 43 EUR Vv international
8. and also the period is displayed If this periodic instruction is valid until a certain date that date is also displayed 14 e Incase of a future payment the clause payment is displayed together with the value date on which the payment will be executed Under column From Account your account number which will be debited is displayed Under column Beneficiary the beneficiary customer name together with beneficiary IBAN is displayed Under column Amount the transaction amount together with currency code is displayed Under column Next Payment Date both for periodic payments and future value date payments the next payment date is displayed If you don t have any open future value date payment or periodic payment then the screen is displayed as follows d b DHB Ban My Payment Orders 03 June 2015 My Net Banking Please click on a payment to see the details where you may also change or to delete the payment Account List FTTH EO TEETH HT EE ESSE ESSE EE EEE EEE EEE EEE EE ESE EEE E ESSE SESE EEE EEE EEE SEES EEE EEE EEO EEO ETOH EE SHEESH EEO EEE OEE EOE E SHEET EEE RHEE My Payment Orders ZE Messages Transaction Limits Pending Transactions for Approval Transaction History Domestic amp SEPA Transfers LS International Transfers Q Foreign Exchange ie Helpdesk V Downloads y Settings Modification Deletion of Periodic Domestic amp SEPA payment orders If you have an
9. authorization and you will see the payment screen ready for following payment entries On top of the screen you will also see a warning indicating that your transaction is routed approval queue 4 DHB Bank My Net Banking nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn en nn nn nn nn nn nn nn nn nn ESE SES EEE SEE EEE en ESE EEE EEE EEE ESSE ESSE EEE EE EE ESSE ESE SEES REESE Domestic and EU transfers 05 June 2015 Domestic amp SEPA Transfers mn nn ESSERE SHEET EEE HEHEHE EE ERE OES Domestic and EU transfers Within My DHB Accounts Please fill all fields marked with the Within DHB Bank international Transfers From Account 0263333333 Current Account 73 200 64 EUR iv amp Foreign Exchange Amount oC Po E Helpdesk x Beneficiary country NETHERLANDS iv y Downloads M Settings Select From Address Book Please select K Beneficiary IBAN Account sd No o Ifyou have pressed Proceed button you will be linked to Pending Transactions for Approval screen If your profile is Single Authorizer you have the possibility to display details of entered payment modify the payment and delete the payment The transactions initiated by you can only be authorized by you No other person can delete authorize your transactions If they are not authorized within 2 days they are deleted automatically DHB Bank Pending Transactions for Approval 05 June 2015 My Net B
10. closing option of your account please choose below mentioned choices Term Please select v It is only possible to change the term of your deposit account If you would like to switch to another type of deposit account please open a new deposit account via Account Opening page after the maturity date of this deposit account At the first part the current details of your Maxispaar account are displayed At Modifications options part e The close option can be modified with a choice listed at the list box displayed above If you choose to extend with a different amount extra amount field is opened for entry Modification options lf you would like to change the existing closing option of your account please choose Selected close option Amount Extend with a different amount b bo eur different amount cannot be higher than the principal amount e The new term can be chosen from the provided list box In the example the account is a 1 year account If you want to extend it at maturity fora three month you can choose the related option 43 If you also would like to change the term of your account please make the appropriate selection from the below mentioned choices Term lt is only possible to change the term of your deposit account If you would like to switch to another type of deposit account please open a new deposit account via Account Opening page after the maturity da
11. details are OK if you have authorization right you can authorize the transaction If details are not OK you can delete the transaction 37 TIME DEPOSIT ACCOUNTS This main menu item and its related sub menu items are available only if you have the profile Single Authorizer For other Business Online profiles this menu is not available Via this menu you can open DHB Maxispaar or Solidextra time deposit accounts The main difference between DHB Maxispaar account and Solidextra deposit account is that the period of DHB Maxispaar account varies between 3 months to 5 years and the interest rate is fixed throughout the chosen period whereas Solidextra is a time deposit account based on a flexible interest rate agreement with Q My Net Banking a guaranteed floor interest rate The floor interest rate is checked and compared with a reference rate from the capital market together ni Trametes with a fixed spread As reference rate 3 Q9 Foreign Exchange months EURIBOR rate is used and spread is added to reference rate and compared with the floor rate If reference rate plus spread is Domestic amp SEPA Transfers M Time Deposit Accounts eh nue higher than the floor rate then the higher Solidextra Deposit Account interest rate is applied to the following quarter Helpdesk if the reference rate plus the spread is lower than the floor rate then the interest rate of the AC Downloads following quarter rem
12. eee eee Eee eee Eee PEE EEE REE EEE EERE EERE RSE EE 36 At authorization stage the display is a follows QE DHB Bank Pending Transactions for Approval 05 June 2015 My Net Banking L Payment Date Source Account Destination Account Amount Commission Rate Account List Transaction Type Amount My Payment Orders Ai O 14 04 2015 0263333333 0263333333 100 00 TRY 0 3586 LY gt Address Book FX Buy Messages Transaction Limits Pending Transactions for Approval Transaction History Domestic amp SEPA Transfers International Transfers Q Foreign Exchange 3 Time Deposit Accounts B Helpdesk NF Downloads pq Settings At this stage the FX rate is displayed However in order to see the counter value you need to press icon to see the full details DHB Bank Foreign Exchange 05 June 2015 amp My Net Banking Account List Details My Payment Orders Sell From Account 0263333333 Current Account 36 517 96 EUR FRA RON Buy To Account 0263333333 Current Account 0 00 TRY PS Sold Amount 35 86 EUR WREE Bought Amount 100 00 TRY Pending Transactions for Approval Rate 1 TRY 0 35864824 EUR Transaction History ses txt amp Domestic amp SEPA Transfers A International Transfers Back kee Foreign Exchange O Time Deposit Accounts B Helpdesk xr Downloads MF settings At this stage you can see full details of sold amount bought amount and rate With back button you can return to authorization page If
13. for each year A Financial Annual Overview 2014 A Financial Annual Overview 2013 Financial Annual Overview 2012 In order to open the document you need Adobe Acrobat Reader You can download this software for free on the Adobe website by clicking image below Ae 48 SETTINGS Under this main menu item the following options exist e Change Password e Change Regional Settings Change Password At DHB Business online you can t change your User name However you can change your login password any time For security reasons it is advised that you change your password periodically QE DHB Bank My Net Banking Change Password 08 June 2015 Please change your pasword here Read the following remarks carefully Domestic amp SEPA Transfers Choose a password consisting of min 2 digits and min 6 letters with a max of 24 characters Use letters and or digits Do not use es International Transfers your name sumame or username Choose a password that will be hard to guess for others and keep it strictly secret Foreign Exchange The reminder may not contain your username or password oe Time Deposit Accounts gd Helpdesk pd Change Password x Downloads Please fill all fields marked with the gt Settings Current Password Change Password Change Regional Settings New Password en Please re enter password Reminder text In case you have forgotten your password reminder text
14. letter Your users will receive their Your requested users will be DHB will activate defined by DHB passwords and and acquittance to your users Bank to Net digipasses with be signed and netbanking banking seperate envelopes returned to DHB DHB Net Banking Authorization Form This form has certain sections Each section can be used to request new authorizations or modify existing authorizations If you request to cancel your Business Online or you request to cancel the access right of only a specific user you can contact your DHB account manager in written Section 1 Company general information je Section 1 Company general information Please complete this section with information about your organisation Company Mame Company E mail Address Office Telephone Company Fax Office Address Contact Information Name of primary Contact Person Office Telephones Extension E mail address Name of secondary Contact Person Office Telephones Extension E mail address Within this section your company general information can be entered Section 2 Bank account information p gt Section 2 Bank account information List the number s of your DHB Payment Accounts s that will be activated on DHB Net Banking in the boxes below Indicate the IBAN s for each currency for the account Daily Limits per transaction type in EUR currency a Foreign Transfer 2 SWIFT EU SEPA Exchange Transfers between
15. link at the calculator displayed above or via Account Opening link at the DHB Maxispaar page When the screen is opened the terms and conditions are displayed In order to continue you need to read and accept the terms and conditions NOTE The terms and conditions are available only in Dutch language DHB Bank g My Net Banking Online DHB MaxiSpaar Opening 08 June 2015 Conditions to open a DHB MaxiSpaar Account Online Domestic amp SEPA Transfers Voorwaarden DHB MaxiSpaarrekening International Transfers Definities In deze voorwaarden wordt verstaan onder w Foreign Exchange Bank Demir Halk Bank Nederland N V handelend onder de naam DHB Bank Rekeninghouder De natuurlijke persoon personen of de rechtspersoon op wiens naam O Time Deposit Accounts de Rekening is geopend Rekening DHB MaxiSpaarrekening bij de Bank DHB Tegenrekening Een lopende betaalrekening DHB VoorSpoedrekening of een DHB DHB Maxispaar Account S veOnlinerekening bij de Bank Valutadatum Datum vanaf wanneer het saldo rentedragend wordt of tot en met welke E Helpdesk datum het saldo rentedragend is Website De website van de Bank www dhbbank com Solidextra Deposit Account Downloads x 1 Openen VS Settings Om een Rekening te kunnen openen dient men een lopende DHB Tegenrekening te hebben De Rekening zal met de huidige gegevens van de DHB Tegenrekening geopend worden Bij het openen van de Rekening zal de door de Rekeninghoud
16. months to 5 years The interest rate is fixed throughout the chosen period The minimum deposit International Transfers i i ET se requirement is 500 and the maximum deposit amount cannot exceed 500 000 More detailed information can be found via this link Foreign Exchange only available in Dutch oe Time Deposit Accounts Interest Rates and Calculation Account Opening Account Modification lt Solidextra Deposit Account Conditions B Helpdesk x Downloads gt lt Settings DHB Maxispaar Account 42 At the modification screen you can choose from the list box your Maxispaar account that you want to modify DHBBank e My Net Banking Domestic amp SEPA Transfers es International Transfers Q Foreign Exchange x Time Deposit Accounts DHB Maxispaar Account Solidextra Deposit Account Helpdesk ae Downloads bd Settings DHB MaxiSpaar Account Modification 08 June 2015 Please select your account Account Holder s DHB Contra account Term Balance Maturity Date Hew Term New Amount Selected close option Modification options 20188888887Time Deposit Account 3 000 00 EUR TEST CORPORATE N V 0263333333 1 YEAR INTEREST PAYMENT AT MATURITY DATE 1 6 3 000 00 EUR 14 06 2016 Close automatically In this case your account will be closed at maturity and the total will be paid to your selected DHB Contra account if you would like to change the existing
17. will help you remember it Your password must meet certain criteria which are explained on the screen You can enter also a reminder text Change Regional Settings Via this option you can change your Language option Current available languages in NL environment are English and Dutch in DE environment German in BE environment Dutch and French 49 DHB Bank Change Regional Settings 08 June 2015 amp My Net Banking a Domestic amp SEPA Transfers Change Regional Settings English y amp International Transfers Interface Language English Foreign Exchange Digit Group Seperator 1 000 000 00 w Time Deposit Accounts Decimal Seperator 123 50 Helpdesk Short Date Format dd MM yyyy 08 06 2015 MF Downloads Long Date Format dd MMMM yyyy 08 June 2015 X Settings Change Password Change Regional Settings After you change the language option you can press the button Use this settings to complete the new setting change 50 FAQ AND TROUBLESHOOTING When you have a problem while using DHB Business online you can refer this manual Below certain most common warnings are listed If your problem continues you can contact always your account manager at DHB bank Q I received a user name from DHB Bank I would like to change my user name R At DHB Business Online you can t change your User ID Q Iam sure I enter my user name correct However I receive a warning
18. 50 000 00 EUR 100 000 00 EUR Transaction History Domestic amp SEPA Transfers Transaction between my accounts 50 000 00 EUR 100 000 00 EUR A International Transfers Domestic and EU transfers 50 000 00 EUR 100 000 00 EUR Q Foreign Exchange Modifications in the transaction mits can be requested by using the related form k Helpdesk Click here for Authorization Form DHB Net Banking K Downloads bg Settings If you have access to more than one account to see your limits for each account you can choose other accounts from list box at field Please select account If the transaction limits need to be updated the indicated authorization form can be downloaded The filled and signed by your Company Legal Representative s form can be sent to your account manager at DHB Bank Pending Transactions for Approval In this sub menu screen data is displayed if you have initiator authorizer or single authorizer profile and there are waiting transactions to be authorized IMPORTANT The initiated transactions need to be authorized within 2 banking days If there are no waiting transactions the following warning is displayed DHB Bank My Net Banking Pending Transactions for Approval 04 June 2015 There are no pending transactions waiting for approval Account List SE My Payment Orders Address Book Messages Transaction Limits Pending Transactions for Approval Transaction History If you h
19. CE Your Digipass response is not correct In that case you can re try to login with correct digipass response code After you have successfully logged in to DHB Business Online you will land on the page where your open accounts are displayed as follows 11 db DHB Bank Account List 03 June 2015 My Net Banking Q You have 1 transaction s waiting for appr oval Please dick here to approve Account List My Payment Orders AGE Dock Current Account Balance Details Messages ea ae 72 gt TEST CORPORATEN V 0263333333 72 831 64 EUR Transaction Limits Pending Transactions for Approval TEST CORPORATEN V 0264444444 19 781 43 EUR Transaction History TEST CORPORATE N V 0265555555 2 123 55 EUR Domestic amp SEPA Transfers es International Transfers Q3 Foreign Exchange ki Helpdesk y Downloads z Settings Within this screen e Your open accounts are listed including payment accounts loan accounts If the related account icon is pressed you will be connected to the info details page of that chosen account e If you are a user o with Authorizer profile and there are initiated by other users but not authorized yet transactions o with Single Authorizer profile and there are initiated again by you but not authorized yet transactions on the top of page a warning can appear indicating You have transaction s waiting for approval Please click here to approve If you click that
20. O Payments Payments Spot within DHB own accounts 1 2 3 4 5 6 The maximum limit for Foreign Exchange Spot per transaction is EUR25 000 USD25 000 GBP25 000 TRY100 000 amp CHF10 000 The payment accounts that you would like to access via DHB Business Online should be mentioned by indicating the IBAN and the related currency The daily limit is assigned to each account as per transaction type Even if the transaction limits of the users are available when the daily limit of the account for that transaction type is reached it is not possible to complete a transaction under that transaction type Daily limit for each transaction type is assigned in EUR currency regardless of the currency of the account If another existing account or a new account will be added to DHB Business Online then this form should be filled in again for the transaction limits of the users and daily limit of the accounts for each transaction type Section 3 User Privileges gt Section 3 User privileges Profile V Transaction Limits in EUR currency N 5 e Q 5 B lt Foreign Transfer S SWIFT EU SEPA Exchange Transfers between Name amp Surname E mail Address of the user ON 2 a Payments Payments Spot within DHB own accounts Please see the next page for the description of user profile types The maximum transaction limit per transaction type for each user cannot exceed EUR500 000 If the user will only be assigned to
21. This is the same screen where the user lands after first login The explanation was provided at previous section My Payment Orders This sub menu will be available only if your profile is initiator authorizer or single authorizer If your profile is view this sub menu item will not be displayed Via the screen Domestic and EU Transfers a future value date one time payment or a periodic payment can be entered The details are explained below at their related section If there exists an active e future value date one time payment or e periodic payment the details are listed at this sub screen db DHB Bank My Payment Orders 04 June 2015 My Net Bankin o y 8 Please click on a payment to see the details where you may also change or to delete the payment Account List Pay ment Order From Account Beneficiary Amount Next Pay ment Date My Payment Orders Adress Book Periodic 0263333333 TEST COMPANY NL26ABNA0565555555 11 00 EUR 01 07 2015 Every month RDA Messages until 01 10 2015 Transaction Limits Payment 0263333333 ABC COMPANY NL26ABNA0565555555 16 00 EUR 01 07 2015 Pending Transactions for Approval on 01 07 2015 Transaction History Domestic amp SEPA Transfers es International Transfers es Foreign Exchange E Helpdesk gt Downloads y Settings Under column Payment Order the type of the transaction is displayed e Incase of a periodic payment the clause periodic
22. Transfers B ri OJ eur Foreign Exchange Helpdesk Explanation X Downloads gt Settings e Via this option when transaction is initiated and then authorized with Same value date the From Account will be debited and To Account will be credited e Via this option it is not possible to define a periodic payment or future value payment If you want to instruct a EUR future value payment or a EUR periodic payment within your accounts you can use Domestic and EU Transfers option and as beneficiary IBAN you can use your account to be credited Within DHB Bank This option is used to transfer money to a payment account in the same currency held in DHB Bank belonging to another customer If you want to transfer a USD amount to another customer that customer should have also a USD payment account at DHB Bank DHB Bank Within DHB Bank 05 June 2015 amp My Net Banking J Domestic amp SEPA Transfers Please fill all fields marked with the Domestic and EU transfers Account 0263333333 Current Account 73 200 64 EUR iv Within My DHB Accounts Within DHB Bank Amount CE 5 EUR International Transfers Address Book Please select v Q Foreign Exchange Ter Beneficiary Account LT XU Downloads Explanation nnn Settings C Add to the Address Book With This Description 31 Your account to be debited for the transfer is displayed at field Account If you want to make the transfer f
23. X SU UV rates tere tee ees ne tates 36 TIME DEPOSIT ACCOUNTS a glee ee nnen 38 DB MOIS Da ACCOUN rinse NN Dn 38 Interest Rates and Calculati is nnee nana nn nn RAR RER R A 39 ACCOUN ODENINO EEE 40 Account MOGINGALIOMN sds aaia a ea ame A 42 OMG ONS Se 44 Solidextra Deposit ACCOUN ic acssascccsasacsencvaakenaaaiew nt 44 BP DEO itececcccceececcecccenena lt e22e lt 04_4444444cGGuuteeE EEE EEE EEEE EEEE EEEE 46 COMAC erse WINRAR an tend RARE NAN ER RRN RENAN Ra 46 DONN E 47 Terms and CondiHoNS ss ar E EEP EU EE E E ESEE one 47 FORMS ATEA E A T 47 Financial Annual RevieW sssssssnssussssssnanunnnannannnnnennannannannennannannnnnano 48 SELRING Semen 49 Change PASS WOO aa a ii nr corne 49 Change Regional SSL na ae a a ar ar it 49 FAQ AND TROUBLES OO TINCE a 51 DEMIR HALK BANK NEDERALAND N V No parts of this publication may be reproduced in any form by print photo print microfilm or any other means without written permission by DEMIR HALK BANK NEDERALAND N V INTRODUCTION This manual is meant for the users of DHB Business Online Business online is an internet banking application special for corporate customers Step by step and with clear screen shots the possibilities and procedures are explained If you have questions over this manual over Business Online product or having trouble while using this product you can always contact DHB Bank via your account manager or via customer service The customer service co
24. active periodic domestic amp SEPA payment order or a future value domestic amp SEPA payment and want to modify it or delete totally you can click the transaction at this screen The payment details will be opened 15 DHB Bank Payment Order Details 04 June 2015 My Net Banking Payment Type Periodic Account List Periodicity Every month My Payment Orders Adress Book Next Payment Date 01 07 2015 Messages End Date 01 10 2015 Transaction Limits Entry Date 14 04 2015 Pending Transactions for Approval FromAccount 0263333333EUR Transaction History Amount 11 00 EUR Domestic amp SEPA Transfers rer International Transfers To Account NL26ABNA0565555555 w Foreign Exchange Beneficiary name TEST COMPANY B Helpdesk Explanation SAMPLE EXPLANATION Downloads Reference 15007PSC000019 Settings Lex If your profile is initiator you can only modify the payment orders You can t delete them In this case the Delete button on the screen will not be available If your profile is authorizer or single authorizer you have the right both for modification and also for deletion If you don t want to modify or delete the transaction you can just press Back button If you want to delete the transaction you can press the Delete button IMPORTANT When you press delete button transaction will be deleted immediately It doesn t require any authorization If you want to modify the transaction you
25. ains unchanged r Settings Transactions under this main menu item with profile Single Authorizer don t require a separate authorization stage When the transaction is confirmed the transaction is created DHB Maxispaar Account Under this menu item after a summary product descript the related screen links for Interest rates and Calculation Account Opening Account Modification and Conditions are available 38 DHB Bank DHB Maxispaar Account 08 June 2015 a My Net Banking DHB Maxispaar Account is a time deposit account that can only be opened via internet and is linked to a S veonline Voorspoed or a Domestic amp SEPA Transfers Demand Deposit account with DHB Bank You can manage your account directly after you log in to Netbanking The period of this type of time deposit account varies between 3 months to 5 years The interest rate is fixed throughout the chosen period The minimum deposit International Transfers ORE eae requirement is 500 and the maximum deposit amount cannot exceed 500 000 More detailed information can be found via this link en Foreign Exchange only available in Dutch oe Time Deposit Accounts Interest Rates and Calculation Account Opening Dye eae A Account Modification Solidextra Deposit Account Conditions B Helpdesk D4 Downloads Interest Rates and Calculation Via this menu you can list the current DHB Maxispaar interest rates There is also a ca
26. an be send to this country e If the payment was sent previously to the same beneficiary and was added to the address book you can choose the beneficiary from the address book In that case the beneficiary details will be displayed automatically at related fields e To field Beneficiary IBAN the beneficiary IBAN should be entered The account number must be an IBAN The format of IBAN is check at transaction submitting stage If the format is not correct you will receive a warning as follows and you need to check your entered IBAN 27 Also your entered IBAN should be in accordance with the chosen country If the IBAN doesn t belong to that country you will receive a warning as follows u IBAN is not in accordance with chosen country The beneficiary full name must be entered Acceptgiro is a special payment type used in the Netherlands Only 16 digit reference can be entered as explanation to the reserved field If acceptgiro codes are entered the explanation field disappears If the payment is a normal payment you can enter any explanation to the provided explanation field If you are sending payment to this beneficiary for the first time and there is possibility you will repeat this transfer also in future then you can add this beneficiary details by clicking the Add to Address book check box If the payment is a one time payment you must leave the option One off for field Option as unchang
27. anking LJ Payment Date Source Account Destination Account Amount Commission Rate Account List Transaction Type Amount My Payment Orders 5 LI 14 04 2015 0263333333 NL26ABNA 0565555555 99 00 EUR 9 00 ee Address Book SEPA Once Urgent abc corporate Messages Transaction Limits If your profile is Authorizer you can display info of transactions entered by you or other users You can delete the transactions entered by you or other users However you 29 db DHB Bank rl GIN amp My Net Banking Account List My Payment Orders Address Book Messages Transaction Limits Pending Transactions for Approval Transaction History Domestic amp SEPA Transfers es International Transfers Q Foreign Exchange B Helpdesk b4 Downloads x Settings can only authorize other users entered transactions You can t authorize your own entered transactions Therefore you may see a display as follows The first transaction was entered by your user Pending Transactions for Approval LJ Payment Date Transaction Type 04 06 2015 SEPA Once 04 06 2015 SEPA Once 05 06 2015 SEPA Once C 05 06 2015 SEPA Once Source Account 0263333333 0263333333 0263333333 0263333333 Within My DHB Accounts With this option you can transfer money between your accounts in the same currency and held at DHB Bank at the same country Via this option you can t transfer money from your EUR account to your USD
28. ass response entry screen opens You need to have your digipass ready at this stage 10 LD Ta dt DHB Bank 4 DHB Net Banking Digipass Response Entry Digipass provides secure access to your accounts Application Login to all my accounts Step 1 Login to my Savings accounts If you have more than one Digipass please make sure that you are using the right one now by checking the a Information serialnumber on the back side Home Vv Step 2 Please activate your Digipass using the triangle button Q on the bottom right then enter your 4 digit PIN Code Step 3 Please enter this number to your Digipass Step 4 A new number will appear on your Digipass screen Enter the number you see on your Digipass here Ee Step 5 Please cick PROCEED d Back Proceed gt At this screen at step 1 the serial number of the digipass assigned to you is displayed In order to activate your digipass you need to press lt button on your digipass and then enter your digipass PIN Afterwards you enter the number displayed at step 3 to your digipass Afterwards on your digipass new code will appear and you need to enter this number at your screen to the field mentioned in step 4 and then click Proceed button If your digipass response code is correct you have successfully logged in to DHB Business Online net banking environment If your digipass response is not correct you are prompted a warning message as follows
29. authorizing his own transactions This profile user can t authorize or cancel other user initiated transactions This profile user initiated transactions can t be cancelled or authorized by other users This profile holder can view all accounts of the Company and download statements of all accounts of the Company The user with this type of profile can also open DHB Maxispaar or Solidextra time deposit accounts APPLICATION In order to use Business Online you need to have a payment account at DHB Bank If you don t have a payment account and would like to open one please contact DHB Bank Corporate Marketing Department If you are already using DHB Netbanking and would like to apply for Business Online You can login to DHB Netbanking and afterwards you can download the related authorization form e Via Downloads gt Forms gt Authorization Form DHB Netbanking DHB Bank My Net Banking Forms 11 June 2015 Below please find the forms you may use to send your requests to DHB Bank Please print and fill the form accordingly then kindly sendit Domestic amp SEPA Transfers to DHB Bank by post More information can be found in each form eed rae Click here for Authorization Form DHB Net Banking lt lt Foreign Exchange Please find the contact information here B Helpdesk bd Downloads In order to open the document you need Adobe Acrobat Reader You can download this software for free on the Adob
30. ave pending transactions waiting approval authorization they are listed at this screen with summary details 20 d b DHB Bank My Net Banking Account List My Payment Orders Address Book Messages Transaction Limits Pending Transactions for Approval Transaction Histor y Domestic amp SEPA Transfers amp International Transfers Foreign Exchange te Helpdesk gt Downloads x Settings Pending Transactions for Approval _ Payment Date Transaction Type _ 04 06 2015 SEPA Once C 04 06 2015 SEPA Once Ur gent C 04 06 2015 Swift 0263333333 0263333333 0263333333 Source Account Destination Account NL26ABNA 0565555555 abc company NL 26 ABNA0666666666 xyz company TR190011100000000011111111 RAUF GUL Amount 25 00 EUR 30 00 EUR 50 00 EUR 04 June 2015 Commission Rate Amount 0 00 gt 9 00 gt 7 00 gt 7 e If you want to see full details of entered transaction you can click the icon e If you want to delete a transaction you can click the red X icon The transaction will be deleted immediately e You can authorize approve transactions o Specific selected ones by clicking the related check box In this case only the selected transactions will be authorized after confirmation o You can select all transaction at once by clicking the check box next to the field payment date In this case all waiting transactions will be selected au
31. ayment is sent to a country where IBAN is used IBAN is mandatory Beneficiary account can t be entered in normal format You are warned to enter an IBAN as follows 33 Beneficiary IBAN Account 123456 No Please fill in International Bank Account Number IBAN of the beneficiary customer BIC Bank Identifier Code of ISBKTRISXXX beneficiary s Bank e When IBAN is entered the beneficiary bank BIC is displayed automatically and you can t change it By pressing Bank Name button you can display the name of the bank Beneficiary IBAN Account 12345 No BIC Bank Identifier Code of Beneficiary s Bank JPMORGAN CHASE BANK N A Bank Country UNITED STATES OF AMERICA e If the beneficiary country is a country where IBAN is not used then you can enter normal account number and you need to enter manually the BIC code 8 or 11 characters If you want to check the bank name you can press Bank name button Then the bank name will be displayed The beneficiary is a company Beneficiary First Name Beneficiary Surname Po Address Optional Po Beneficiary City Optional Sd Country of the Beneficiary Explanation Add to the Address Book With This Description Charges Will Be Paid By Save New Entry Proceed 34 If the beneficiary is a company then you can click related field In that case the Beneficiary First name Beneficiary Surname fields disappear and Com
32. can press the Modify button and at the opened screen you can modify the necessary details 16 Domestic and EU transfers 04 June 2015 My Net Banking Account L ease fill all fiel arked with the ent raer From Account 263333333 Current Account 72 821 64 EUR Address Bool Transaction Limits Pa OT NFS A EE Beneficiary country NETHERLANDS v Pending Transactions for Approval Transaction H f Setect From Address Book Please select Yv Domestic amp SEPA Transfers LE International Transfers Beneficiary IBAN Account NL25ABNA 0565555555 No Q Foreign Exchange B Helpdesk Beneficiary name TEST COMPANY Py Downloads Explanation SAMPLE EXPLANATION be Settings C Add to the Address Book With This Description Period Every month v Start Date 04 06 2015 End Date 01 10 2015 After you made the necessary modifications you can click Proceed button This modification transaction requires authorization Address Book This sub menu item is available for all profiles During payments it is possible to add the beneficiary details to your address book In the following payments if you choose your beneficiary from your address book the beneficiary name details account number details are displayed automatically Via this sub menu item e Itis not possible to add new beneficiary details e It is possible to display the info of previous entered address book details e Itis possible t
33. ccount Modification and Conditions are available 44 DHB Bank Solidextra Deposit Account 08 June 2015 9 My Nat Banking Solidextra Deposit Account is a time deposit account based on a flexible interest rate agreement with a guaranteed floor interest rate The Domestic amp SEPA Transfers floor interest rate is checked and compared with a reference rate from the capital market together with a fixed spread As reference rate 3 months EURIBOR rate is used and spread is added to reference rate and compared with the floor rate If reference rate plus spread is ii ational Transfers higher than the floor rate then the higher interest rate is applied to the following quarter if the reference rate plus the spread is lower than the floor rate then the interest rate of the following quarter remains unchanged The minimum deposit requirement is 500 and en Foreign Exchange maximum deposit amount cannot exceed 500 000 and linked to a DHB S veOnline Voorspoed or a Demand Deposit account with DHB 96 Pen Paper MOENS Bank The period varies between 2 to 5 years and the interest is paid on yearly basis More detailed information can be found via this link DHB Maxispaar Account only available in Dutch Solidextra Deposit Account Interest Rates and Calculation Account Opening B een Account Modification y Downloads Conditions a Settings The links regarding e Interest Rates and Calculation e Account Opening e A
34. ccount Modification e Conditions all work in the same manner as DHB Maxispaar account explained above The differences are as terms the Solidextra periods are listed which are limited to Desired deposit You can calculate here how much interest rate you will receive with floor rate Amount ps EUR Term Please select SOLID EXTRA 2 YEAR YEARLY INT PAYMENT 1 55 SOLID EXTRA 3 YEAR YEARLY INT PAYMENT 1 75 SOLID EXTRA 4 YEAR YEARLY INT PAYMENT 1 60 Value Date SOLID EXTRA 5 YEAR YEARLY INT PAYMENT 2 00 and at conditions the conditions of Solidextra accounts exist Account opening modifications steps are the same with DHB Maxispaar account 45 HELPDESK Under this main menu item the Contact page menu exists Contact If you have a trouble while using your Business Online Digipass Your Accounts or you have any other questions with our other products you can use this page to send your request via e mail 46 DHB Bank Contact Form 08 June 2015 My Net Banki 8 le fis By telephone Domestic amp SEPA Transfers For your information or service requests you may contact our Helpdesk by calling 0900 40 40 333 local rate The helpdesk is available x during workdays from 9 00 h to 17 15 h International Transfers en Foreign Exchange From outside of the Netherlands 31 0 10 436 91 51 Contact Your requests for address name or counter account modification for your accou
35. e paid with same day value automatically For the currencies not mentioned and transactions exceeding the below limits please contact your Account Manager who will meet your request mal Payment Swift USD 100 000 13 00 hours CET EUR 500 000 15 00 hours CET TRY 50 000 11 00 hours CET Account 0263333333 Current Account 73 200 64 EUR v E Helpdesk y Downloads Amount 0 bo settings en ss Select From Address Book Please select Vv You can initiate payments in EUR USD TRY currencies Also you must have a payment account in the payment currency It is not possible to make a foreign exchange via this option It means if you want to initiate a USD payment you must have a USD payment account Transactions within the below limits are sent with same day value date For the currencies not mentioned and transactions exceeding the below limits you can contact your Account Manager o USD 100 000 13 00 hours CET o EUR 500 000 15 00 hours CET o TRY 50 000 11 00 hours CET If you sent payment to a beneficiary previously and added the details to address book and if this new payment goes to the same beneficiary you can chose the beneficiary from the address book and beneficiary details are displayed automatically at related fields Beneficiary IBAN Account No BIC Bank Identifier Code of Bank Name Beneficiary s Bank Bank Country If p
36. e website by o clicking image below Terms amp Conditions Forms Al hade Financial Annual Overview De Settings Or e Via My Net Banking gt Transaction Limits gt Authorization Form DHB Netbanking DHB Bank Transaction Limits 11 June 2015 My Net Banking Please select account 0263333333 Current Account 70 171 64 EUR Vv Account List My Payment Orders Transaction Limit Daily Limit Address Book Messages Swift Payment 50 000 00 EUR 100 000 00 EUR Transaction Limits Foreign Exchange 50 000 00 EUR 100 000 00 EUR Pending Transactions for Approval Within DHB Bank 50 000 00 EUR 100 000 00 EUR Transaction History ra Domestic amp SEPA Transfers Transaction between my accounts 50 000 00 EUR 100 000 00 EUR ee International Transfers Domestic and EU transfers 50 000 00 EUR 100 000 00 EUR Q Foreign Exchange ive Helpdesk be Downloads x Settings Modifications in the transaction imits can be requested by using the rdated form Click here for Authorization Form DHB Net Banking an If you are not using DHB Netbanking and will apply directly to Business Online You can contact your account manager at DHB Bank The Business Online Authorization form together with DHB Net banking contract will be sent to you At both above cases after your authorization form has been received by DHB Bank the application process will follow the following further steps You will recive a confirmation
37. ed However if this will be a periodic payment then you can chose the period from the list box Period L Urgent Payment Date 05 06 2015 o Ifyou send a one time payment however to be sent urgently as swift payment you can leave period option still as One off and click Urgent If you authorize an urgent payment after 16 30 Rotterdam time or at the weekends the payment will be sent with following business day value date o Ifyou plan to send a one time payment however on a future date then for field option the choice One off should still stay but you can modify the Payment Date manually for the requested payment date o If your option is to define a periodic payment and choose the option Every week or Every Month for field Period then the following two fields appear on the screen and you can enter start date and end date The start date indicates the first date the periodic payment will be sent The end date is not mandatory If no end date is entered the periodic payment continues unless you cancel it via My Payment Orders sub menu under My Net Banking Period Every month w Start Date 07 08 2015 End Date 28 e If you want to initiate further payments you can press Save New Entry button If there is no other payment to be initiated you can press Proceed button o If you have pressed Save New Entry your transaction is saved and will be waiting
38. ed interest will be credited to your selected DHB Contra Account If you would like to extend your DHB Flex Deposit Account Maxispaar Account with same conditions please refer to Account Modification page before the maturity date of your Solidextra Deposit Account Maxispaar Account Print D 4 Finish gt When your account is successfully opened you will be informed about your account number maturity date and the interest you will receive You can also receive a Print regarding this time deposit opening transaction Account Modification If you have an open DHB Maxispaar account you can instruct what should be done at the maturity date As default at maturity date the DHB Maxispaar account is closed and principal plus interest is credited to your contra account If you want to instruct that your time deposit should behave differently at maturity date you can do via this option You can change the close option or you can instruct to extend your time deposit with a different period or with a different amount You can reach to this screen via DHB Maxispaar Account 08 June 2015 a My Net Banking DHB Maxispaar Account is a time deposit account that can only be opened via internet and is linked to a S veonline Voorspoed or a Domestic amp SEPA Transfers Demand Deposit account with DHB Bank You can manage your account directly after you log in to Netbanking The period of this type of time deposit account varies between 3
39. er from 0263333333 TEST CORPORATE H V Transfer to ZOLEBEBEES TEST CORPORATE HV C406 2015 14 04 2015 500 00 EUR 73 200 64 EUR Hef SOOT TAROOO TTS Transfer from 0263333333 TEST CORPORATE NV Transfer to 244444 TEST CORPORATE e At the bottom of the screen your transactions are listed e If you want to filter your transactions you can use available filter options debit credit or minimum maximum amount or transactions containing a certain explanation e You can download your transaction history as pdf or as csv by pressing the on top provided buttons 54
40. er gekozen DHB Tegenrekening worden gedebiteerd Rekening kan uitsluitend geopend worden door hi O1 accept Terms and Conditions DHB Bank MaxiSpaar account Print Afterwards the screen DHB Maxispaar opening screen is opened In order to open a DHB Maxispaar you need to have an open payment account or a saving account called contra account The time deposit amount is debited to your 40 entered contra account At maturity as default the time deposit is closed and the initial amount plus accrued interest is credited to your contra account DHB Bank Online DHB MaxiSpaar Opening 08 June 2015 My Net Banking Please choose your DHB Contra account W Domestic amp SEPA Transfers 121 International Transfers Account en Foreign Exchange Bal 2 Time Deposit Accounts me DHB Maxispaar Account Account Holder s Solidextra Deposit Account Power of Attorney le Helpdesk gt Downloads Please enter the amount to open the DHB MaxiSpaar x es Account Please choose term Maturity Date Value Date Proceed 0263333333 Current Account 73 200 64 EUR Iv 73 200 64 EUR TEST CORPORATE N V TEST CUSTOMER Oo bo EUR Please select 08 06 2015 You can enter desired amount and choose the term from the list box When the button Proceed is pressed you will face the conformation screen DHB Bank Online DHB MaxiSpaar Opening 08 June 2015 My Net Banking Domestic amp SEPA Transfers Se
41. ers Domestic amp SEPA Transfers Please fill all fields marked v Domestic and EU transfers From Account Within My DHB Accounts Within DHB Bank Amount amp International Transfers Nr Beneficiary country Foreign Exchange Select From Address Book B Helpdesk x Downloads Beneficiary IBAN Account lo x Settings No Beneficiary name Explanation Acceptgiro Description _ Add to the Address Book With This Description Period Payment Date 05 June 2015 ith the 0263333333 Current Account 73 200 64 EUR 00 NETHERLANDS v Please select L Urgent i Proceed Save New Entry e If you have more than one payment accounts in EUR currency that you have access they are displayed at the field From Account If payment should be initiated from another account you can select it using the list box facility If your company has other EUR payment accounts but at the list you can t see them then it means you don t have access right to those accounts e To field Amount the payment amount can be entered e If payment will be sent to any other European country from the list box related country can be chosen At the list box the countries within European payment area are listed It is not the same as EU countries For instance although Switzerland is not an EU country still a SEPA payment c
42. essage s You can read check your messages by clicking the sub menu item Messages If you click the sub menu item Messages and if you have messages they are listed according to the date QE DHB Bank Messages 04 June 2015 My Net Banking Account List Status Date Subject My Payment Orders _ LA 14 04 2015 Welcome to Business Online Address Book Messages Transaction Limits Pending Transactions for Approval Transaction History Domestic amp SEPA Transfers amp International Transfers Foreign Exchange E Helpdesk y Downloads 3e Settings To read your message you can click the message If you don t have any message the following warning is displayed o You don t have new messages Transaction Limits This sub menu will be available only if your profile is initiator authorizer or single authorizer If your profile is view this sub menu item will not be displayed Via this screen for each of your company account that you have access you can see your limits per transaction and per day 19 DHB Bank Transaction Limits 11 June 2015 My Net Banking Please select account 0263333333 Current Account 70 171 64 EUR V Account List My Payment Orders Transaction Limit Daily Limit Address Book Messages Swift Payment 50 000 00 EUR 100 000 00 EUR Transaction Limits Foreign Exchange 50 000 00 EUR 100 000 00 EUR Pending Transactions for Approval Within DHB Bank
43. ht corner of the page At the opened login page you can click the link Login to all my accounts DHB Bank DHB Net Banking Welcome to DHB Net Banking Netherlands Access to your DHB Accounts via internet from home or office ati ARE SEEN Click on the second option if you wish to log in to your DHB Savings accounts VoorSpoed S veOnline or Deposito account If you would like Login to all my accounts to log in to another type of account or view several of your accounts at once then click on the first option Login to my Savings accounts Information J Login to all my accounts gt Login to my Savings accounts gt Home WR With this link you can manage all your DHB EE With this link you may manage your DHB accounts You do need to havea Digipass to Voorspoed and S veOnline Savings account You login will also have access to you Deposito account You do not need a Digipass to login At the opened page you can enter your user name and password and then press Login button DHB Bank All Accounts Login en DHB Net Banking You may access to all your accounts here using a Digipass Application Lag Scien Rocca Please fil all fields marked with the Username LL Information 5 Home Password Lo Login and rte gt gt Forgot your password gt gt Not registered for DHB Net Banking yet Login to my Savings accounts If your user ID password combinations are correct digip
44. ion DHB Bank amp My Net Banking Domestic amp SEPA Transfers International Transfers en Foreign Exchange B Helpdesk age Downloads Terms amp Conditions Forms Financial Annual Overview xX Settings 11 June 2015 Forms Below please find the forms you may use to send your requests to DHB Bank Please print and fill the form accordingly then kindly sendit to DHB Bank by post More information can be foundin each form us Click here for Authorization Form DHB Net Banking Please find the contact information here In order to open the document you need Adobe Acrobat Reader You can download this software for free on the Adobe website by clicking image below nN 47 Financial Annual Review If for your company a financial annual letter is produced you can download the Financial Annual Reviews belonging to the previous three years DHB Bank My Net Banking Domestic amp SEPA Transfers amp International Transfers Foreign Exchange Helpdesk NE Downloads Terms amp Conditions Forms Financial Annual Overview Ar Settings Financial Annual Overview 08 June 2015 Net Banking customers receive their Financial Annual Overview in digital format only You can here download your current personal Financial Annual Overview as well as the Financial Annual Overview of previous years The current year s Financial Annual Overview becomes available as of February
45. ion History Q We completed a payment transaction However I forgot to receive the receipt print What can I do R You can always receive a receipt print download it via My Netbanking Transaction History Q I want to search debits credits to my company account Is it also possible to download them as pdf or in other formats R Under My Netbanking Accounts your open accounts are listed At column 52 Details there is an icon QE DHBBank Account List 09 June 2015 My Net Banking My Payment Orders TEST CORPORATEN V 0263333333 70 200 64 EUR Address Book Massages TEST CORPORATE N V 0263333333 0 00 USD 2 Transaction Limits TEST CORPORATE N V 0264444444 20 531 43 EUR Pey Pending Transactions for Approval aish art i TEST CORPORATE N V 0265555555 873 55 EUR A Domestic amp SEPA Transfers S O nanan Time Deposit Account Balance Details Foreign Exchange TEST CORPORATE N V 2018888888 DHB MaxiSpaar Account 3 000 00 EUR Pey B Helpdesk be Downloads Ar Settings If you press that icon you are linked to that account info details dE DHB Bank Account Information Current Account 09 June 2015 My Net Banking Account List Account Number Customer Name My Pa t Orders ere 0263333333 EUR TEST CORPORATE N V Address Book PARKLAAN 10 3016BB ROTTERDAM Messages Transaction Limits IBAN International Bank Account Number Pending Transactions for Approval Transaction History
46. lculator where you can enter your desired amount period and can calculate the theoretical interest that you can expect QE DHB Bank DHB MaxiSpaar Interest Rates 08 June 2015 amp My Net Banking Term Interest rate Domestic amp SEPA Transfers 3 MONTHS INTEREST PAYMENT AT MATURITY DATE 1 40 A International Transfers Orchesia 6 MONTHS INTEREST PAYMENT AT MATURITY DATE 1 40 QD Time Deposit Accounts 9 MONTHS INTEREST PAYMENT AT MATURITY DATE 1 40 DHB Maxispaar Account 1 YEAR INTEREST PAYMENT AT MATURITY DATE 1 60 Sabicea DS AE 2 YEAR YEARLY INTEREST PAYMENT 1 65 Helpdesk 3 YEAR YEARLY INTEREST PAYMENT 1 85 Downloads 4 YEAR YEARLY INTEREST PAYMENT 1 95 PA NE settings 5 YEAR YEARLY INTEREST PAYMENT 2 15 Desired deposit Here you can calculate how much interest you will receive Amount p EUR Term Please select Value Date 08 June 2015 If you use calculator the maturity date the interest payment date s the interest amounts will be displayed and there is also a link where you can open your Maxispaar account 39 Desired deposit Here you can calculate how much interest you will receive Amount EUR Term 1 YEAR INTEREST PAYMENT AT MATURITY DATE 1 60 Iv Value Date 08 June 2015 Interest rate 1 60 Maturity Date 08 06 2016 Interest payment date Interest amount 08 06 2016 160 31 EUR Click here to open a Maxispaar account Account Opening You can reach to this page either via the
47. lected DHB Contra account 0263333333 EUR amp International Transfers Balance 73 200 64 EUR en Foreign Exchange Account Holder s TEST CORPORATE N V He Time Deposit Accounts Power of Attorney TEST CUSTOMER DHB Maxispaar Account Amount 3 000 00 EUR Solidextra Deposit Account Maturity Date 08 06 2016 B Helpdesk Value Date 08 06 2015 NE Downloads Term 1 YEAR INTEREST PAYMENT AT MATURITY DATE gt Settings At this screen you can check your entered details If you want to cancel the entry you can press Cancel button If you want to modify an item you can press Edit button If everything seems correct you can press Confirm button Your contra account will be debited and your DHB Maxispaar time deposit account will be opened 41 DHB Bank amp My Net Banking Online DHB MaxiSpaar Opening 08 June 2015 You have sucessfully opened your DHB MaxiSpaar account Domestic amp SEPA Transfers LC International Transfers Your DHB MaxiSpaar Account 2018888888 EUR Q Foreign Exchange No Ti Deposit A t QB Time Deposit Accounts Maturity Date 08 06 2016 DHB Maxispaar Account Term 1 YEAR INTEREST PAYMENT AT MATURITY DATE Solidextra Deposit Account BB Helpdesk Amount 3 000 00 EUR Ve Downloads Value Date 08 06 2015 gt lt Settings Interest payment date Interest amount 08 06 2016 48 09 EUR At the maturity date the balance of your Solidextra Deposit Account Maxispaar Account together with the accru
48. link or you click the sub menu Pending Transactions for Approval under My Netbanking the approval page will be opened That page details are explained at following sections If you are a user with view initiator profile or there are no waiting transactions to be authorized the above mentioned warning will not be displayed Logout If after login you don t make any activity for 10 minutes your session will be closed automatically After you have completed your transactions and would like to logout from DHB Business Online you can click the red logout link at top right of the screen Logout screen will be displayed as follows 12 You have 1 transaction s waiting for approval Please click here to approve Are you sure you want to logout Se CE A confirmation is requested whether you want to logout Also if you are a user o with Authorizer profile and there are initiated by other users but not authorized yet transactions o with Single Authorizer profile and there are initiated again by you but not authorized yet transactions a warning is displayed indicating you have waiting transactions for approval If you want to continue logout you can press Yes or if you want to go back to DHB Business Online you can press No 13 MY NETBANKING Under this main menu there are certain submenu items Depending on user profile certain sub menu items might not be displayed Account List
49. ll all fields marked with the amp International Transfers r Sell From Account 0263333333 Current Account 36 517 96 EUR v kes Foreign Exchange Foreign Exchange Buy To Account 0263333333 Current Account 0 00 TRY v J Time Deposit Accounts Amount Buy v gt 00 TRY B Helpdesk y EL LS Explanation p 4 Settings Save New Entry At foreign exchange transactions your account at field Sell From Account is debited and your account at field Buy To Account is credited when your transaction is authorized To the right of amount field there is option Buy Sell Amount cms 00 Try lt Depending on your choice the indicated currency is also updated In above example if you buy TRY100 then option would be Buy and amount will be 100 TRY However if your purpose is to sell EUR then you can enter option Sell and the currency will be updated as EUR and you indicate the amount to be sold in EUR At initiation stage you can t see the applied FX rate or the counter value amount They are displayed at approval stage IMPORTANT At foreign exchange transactions at the time transaction is going to be authorized the FX rate is displayed If you keep the authorization process too long and in the meantime FX rates are updated you are warned to re check the new FX rates as follows The FX rates have been updated Please check again your FX rate before approval Ce eee eee
50. nt should be made in writing signed by the account holder s and sent us by post to the following address A postage stamp is not needed x Downloads Antwoordnummer 5089 X Settings 3000 VB Rotterdam Please note that you will need to send your Digipass to this address as well once you stop using DHB Net Banking or you choose to close your account with us Contact Form heen Ed subject of your message Your message 46 DOWNLOADS Under this main menu item the following options exist e Terms and Conditions e Forms e Financial Annual Review Terms and Conditions Via this screen you can download as pdf the General Banking Conditions and Terms and Conditions for DHB Netbanking QE DHB Bank amp My Net Banking Domestic amp SEPA Transfers amp International Transfers Foreign Exchange Helpdesk NF Downloads Terms amp Conditions Forms Financial Annual Overview Settings Forms Via this screen you 08 June 2015 Terms amp Conditions Below please find the conditions regarding our internet services Please click a link to open the document A General Banking Conditions Terms amp Conditions for DHB Net Banking In order to open the document you need Adobe Acrobat Reader You can download this software for free on the Adobe website by clicking image below A can download Authorization Form DHB Net Banking and you have also link to Contact Informat
51. ntact details can be found under www dhbbank com under contact SECURITY DHB Bank will never send you e mails or call you asking for confidential details of your account User ID Password or personal details such as date of birth mother s maiden name etc Beware of anyone asking you for such information on behalf of the bank through e mails or phone calls Please do not provide your bank account details to emails offering a job or claiming that you have won a lottery or open attachment of mails from unknown email id While it is our endeavour to provide you with the best of online services and facilities the Bank is not responsible for any erroneous transactions made by you The Bank shall also not be responsible for misuse of your account arising from any wrong inadvertent or other kind of disclosure of such details by you WHAT IS DHB BUSINESS ONLINE DHB Business online is a netbanking application specific for corporate customers The main difference between normal netbanking and business online is that there can be multiple users with different profiles Most transactions like money transfers foreign exchange are completed as two steps initiate and authorize Certain exceptional transactions like DHB Maxispaar and Solidextra time deposit openings are completed in one step Depending on the user profiles the transactions can be completed as per four eyes principle when the user profiles are Initiator and A
52. o modify the address book details e It is possible to delete a specific item from your address book For info display modify delete purposes you can press related icon for that specific address book item 17 QE DHB Bank My Net Banking Account List My Payment Orders Address Book Messages Transaction Limits Pending Transactions for Approval Transaction History P4 Domestic amp SEPA Transfers amp International Transfers Foreign Exchange B Helpdesk 4 Downloads be Settings Address Book Beneficiary Account Number AY BUKE TR930009900945 454545454545 RAUF TR190011100000000011111111 04 June 2015 View Edit Delete Details pol j If you press red X icon a new window is opened asking your confirmation for deletion If you confirm the item will be removed from your address book DHB Bank My Net Banking Account List My Payment Orders Address Book Messages Transaction Limits Pending Transactions for Approval Transaction History Domestic amp SEPA Transfers International Transfers Foreign Exchange B Helpdesk be Downloads gt lt Settings Messages Address Book Description AY BUKE Beneficiary AY BUKE KARATAY Account Number TR930009900945 454545454545 ee eren 04 June 2015 If from DHB Bank an inbox message is sent to you when you first login to DHB Business Online via a small dialog box on bottom right corner it is indicated that you have a message 18 You have 1 new m
53. p SEPA Transfers 24 2576131 3 V International Transfers Challenge code on Foreign Exchange Please enter this number to your Digipass 43733107 B Helpdesk Response code b g Downloads x dend A new number will appear on your Digipass screen gt a Settings Enter the number you see on your Digipass here d Back Proceed gt At this screen at the indicated part your selected transaction type s and total amounts are displayed 22 You need to activate your digipass Then you can enter your 4 digit digipass pin code and afterwards you need to enter the challenge code to your digipass The digipass response code needs to be entered to response code field If your digipass response code is correct transactions are authorized and status screen is opened ib DHB Ban Transaction Status 04 June 2015 My Net Banking Transaction Source Account Destination Account Amount Status Print Email Account List Type My Payment Orders Reference Address Book SEPA Once ns NL26ABNA0565555555 30 00 EUR Print Email 15007TNS000039 xyz company Messages Fiction RUES Swift DGSE TR19001110000000001111111 50 00 EUR Print Email 150990MT000099 RAUF GUL Pending Transactions for Approval Transaction History Domestic amp SEPA Transfers International Transfers If you would like to send your transaction slip to multiple email addresses please use a comma or a semicolon to separate them Foreign
54. pany Name field is enabled Beneficiary company name can be entered to that field Otherwise if beneficiary is a person the related name surname data must be entered Beneficiary address details are optional Beneficiary country must be entered The country can be chosen from the list box The details of payment can be entered to explanation field If the payment needs to be added to the address book you can click related check box At international swift payments regarding charges there are three options shared orderer beneficiary As default shared comes In this case sender bank DHB charges belong to you and beneficiary bank charges belong to beneficiary If the option is orderer then the beneficiary bank advises their charges to DHB Bank and the same is debited to your account In case the option is beneficiary still our bank DHB charges are deducted from your account When the payment details are entered depending on situation you can press Proceed button or if there are other swift payments to be initiated you can press Save New Entry button 35 FOREIGN EXCHANGE Under this main menu one sub menu item is available Foreign Exchange Foreign Exchange In order to use this option you must have at least two payment accounts in different currencies M DHB Denia P Foreign Exchange 05 June 2015 amp My Net Banking 7 Domestic amp SEPA Transfers Please fi
55. r View profile you do not need to mention any transaction amount The maximum limit for Foreign Exchange Spot per transaction is EUR25 000 USD25 000 GBP25 000 TRY100 000 amp CHF10 000 Within this section you can indicate the full name of the user name and surname the e mail address of the user the profile and the transaction limits for each different transaction type Regarding user profiles extra explanation within the form also exists In this manual you can also refer the details of profiles at part User Profiles Same user name can be mentioned only once in this section because the same user can have only one profile All authorizers persons with Authorizer or Single Authorizer profile will be designated on DHB Net Banking in accordance with their mandates of the company as presented to Demir Halk Bank Nederland N V Non signatories to the accounts shall not be set up as authorizers until the board resolution authorizing such person s to act in that capacity is submitted to Demir Halk Bank Nederland N V Declaration of Agreement As last section of the DHB Net Banking Authorization form the declaration of agreement should be signed by legal representative s of your company LOGIN To login to DHB Business Online you can type to your browser www dhbbank com and click DHB Netbanking start logo If at first opening language option is Dutch you can change it to English by clicking EN on very top rig
56. rom another account using the list box you can choose your desired account At this field your payment accounts can be used Your savings time deposit or loan accounts can t be used If you made a transfer previously to this beneficiary via this option and added to the address book the details are listed at the address book If you make the payment to this beneficiary for the first time and want to add to address book you can click the related check box To field Beneficiary account the customer DHB account must be entered The account number can be entered both in domestic account format in NL 10 digit or also in IBAN format You can t enter or display beneficiary name at this stage Beneficiary name is displayed at authorization step If exists the details of payment can be entered to explanation field If no other transaction will be defined the button Proceed can be pressed if other within DHB Bank transfers will be entered then Save New Entry button can be pressed 32 INTERNATIONAL TRANSFERS Under this main menu one sub menu item is available International Payments Swift International Payments Swift International swift payments can be entered via this option dE DHB Bar My Net Banking Domestic amp International Transfers Internatio We Foreign Exchange International Payment Swift 05 June 2015 amp SEPA Transfers Transactions within the below limits will b
57. te of this deposit account After you entered your desired instructions you can press Proceed and at the opened screen you can confirm the transaction Conditions If you would like to check the full conditions of DHB Maxispaar account you can display it via the link 4 DHB Bank My Net Banking DHB Maxispaar Account is a time deposit account that can only be opened via internet and is linked to a S veonline Voorspoed or a DHB Maxispaar Account 08 June 2015 i Demand Deposit account with DHB Bank You can manage your account directly after you log in to Netbanking The period of this type of Domestic amp SEPA Transfers po ge y y g g P yp time deposit account varies between 3 months to 5 years The interest rate is fixed throughout the chosen period The minimum deposit S International Transfers requirement is 500 and the maximum deposit amount cannot exceed 500 000 More detailed information can be found via this link Q Foreign Exchange only available in Dutch oe Time Deposit Accounts Interest Rates and Calculation Account Opening Maxi j sn es e Account Modification Solidextra Deposit Account Conditions lt BB Helpdesk bd Downloads AF settings NOTE The conditions are available only in Dutch language Solidextra Deposit Account Under this menu item after a summary product descript the related screen links for Interest rates and Calculation Account Opening A
58. tomatically To authorize approve selected transactions you can press Confirm button If your chosen transaction s contain payment s with next business value date you receive the following warning indicating your payment s will be sent with next day value date 21 QE DHBBank amp My Net Banking Account List My Payment Orders Value Date Warning 04 June 2015 Address Book Messages Back Confirm Transaction Limits Pending Transactions for Approval Transaction History Domestic amp SEPA Transfers International Transfers Foreign Exchange B Helpdesk NF Downloads amd If you want to confirm then you can press Confirm button Afterwards the following Transaction Digipass confirmation screen is opened QE DHB Bank Transaction Digipass confirmation 04 June 2015 a My Net Banking _ Confirm your transaction with your Digipass Account List SCOTT REET EET EET REET E EET EEE SETS EEE TEE EEE EET EEE SESE EEE ETE EEE EE EERE EEE EEE EERE EERE TEESE EEE ETT TERETE ETE EEE TEP E TERETE EEE PASSES SEPA Once Urgent 30 00 EUR lt Swift 50 00 EUR Address Book Messages Transaction Limits Digipass number Pending Transactions for Approval If you have more than one Digipass please make sure that you are using the right one now by checking the serial number on the back side Transaction History Domestic am
59. ur entered transactions or you have Authorizer profile but those transactions were already initiated by you and therefore need to be 51 approved by other users Unless your profile is Single Authorizer you can t authorize your own initiated transactions Q I try to enter a payment transaction Our account balance is sufficient However I receive a warning as u Your limit for this transaction is XXXXEUR gt R For transactions there are certain limits for each transaction and also limits for daily amount Your company account might be available However you are still limited to initiate authorize transactions with the limits requested by your company In the above warning your limit amount is also displayed in place of XXXX If those limits should be modified your company authorized representative can fill in the authorization form and contact your account manager at DHB bank Q There are initiated transactions waiting approval However I can t see them now R There could be the following reasons The transactions have already been approved by you or other users with authorize profile The transactions have been cancelled by the initiator The transactions were created more than 2 business days before In that case they are cancelled automatically because they were not authorized within 2 business days allowed time limit In all cases you can search your company transactions via My Netbanking Transact
60. uthorizer or as per two eyes principle when the user profile is Single Authorizer The related Company account is debited for a transaction when the initiated transaction is authorized The initiated transactions can be authorized until next business day evening When that time frame has passed the initiated transactions are cancelled automatically User Profiles At DHB Business online the following profiles exist View The user having this profile can view transactions of all accounts of the Company download statements of all accounts of the Company However this profile does not allow the user to initiate or authorize any transaction Initiator The user having this profile has the option of initiating transactions within his limits cancelling his own transactions before the transaction is authorized The holder of the initiator profile can view all accounts of the Company and download statements of all accounts of the Company Authorizer The user having this profile has the option of initiating cancelling and authorizing a transaction can view all accounts of the Company and download statements of all accounts of the Company The holder of this profile can t authorize his own transactions If the holder of this profile initiates a transaction then a different user with authorizer profile can authorize a transaction Single Authorizer The user having this profile has the option of initiating modifying cancelling and

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