AUTHORISED RESELLER B2B PLATFORM USER GUIDE
Contents
1. Home i STEP STEP l STEP STEP Ka Tickets CUSTOMER CHOOSE Couren COMPLETE Tickets list NFO TICKETS Rey LT PAYMENT Tickets emiss Sales list Cart Summary Review your cart summary System Functions Ticket for 1 Day Quantity1 E x Full Day Adult Change password Logout Ticket for 1 Day Quantity 1 E25 x Full Day Sr Citizen gt Ticket Total Count Total 57 00 F have read and agree to the Terms and Conditions m EMPTY CART function It is possible to cancel all the tickets in your cart to allow you the possibility to start over again to build your order Figure 14 Are you pure to remove ALL TEMES from Bue cart Ce Page 10 of 15 B2B Platform User Guide V0 2 May 2014 MILANO 2015 CONFIRM ORDER Verify the tickets selected and select CONFIRM ORDER to proceed with concluding the transaction PAYMENT With the payment choice already provided Customer Info section the system will proceed accordingly Payment method Credit If CREDIT was selected in the Customer Info section or is set up as the default Payment Method transactions are charged to the Authorised Reseller account subject to a monthly billing and payment cycle Refer to the B2B Guide Finance Cycle and Policies chapter for more detail Figure 15 PO Wekome Authorized Reseller aie initial CREDIT 150000 00 A A IT EN Your DEBIT 96 00 e Avaiabhe CREO 145904 00 Home STEP STEP STEP STEP Ka Tickets CUSTOMER Digg2. 32 xX Full Day Adult Change password Logout Ticket for 1 Day Quantity 1 ED x Full Day Sr Citizen ADD ANOTHER TICKET CHOOSE YOUR TICKET TIPS When initially filling your basket assure that you are correctly choosing all the Ticket Types you will need whereby the quantities are easily adjusted in the Cart Summary screen If instead you are missing a ticket type i e a Sr Citizen ticket it will be necessary to use the Add Another Ticket function When you choose the number of tickets be aware that the system will produce a single file with the total amount of tickets to be printed consequently large number transactions are not advisable Each ticket must be printed on a single sheet of A4 paper Assure that your printer is not set for two sided printing For optimal production and delivery make sure that the printer is not accessible by other back office operations to prevent the unintentional random mix of printed pages which are not tickets or the unintentional pick up of ticket pages by operators not involved in ticket printing and distribution At any time you may view your cart contents by hovering over the cart image on the top right of the screen Figure 12 Ka PO Welcome Authorized Reseller LARED POV System Functions initial CREDIT LS0000 00 A ITEN Your DEBIT 368 00 e Availabe CREDIT 14 6l 00 Home STEP Tickets lest wen H 1 Ticket Open date any day Full Day 32 00
3. The sale process starts with the entry of information required to indicate where the tickets are to be delivered electronically First Name and Last Name enter the name of the actual ticket user single point of reference for the whole transaction Email address entry of an email address is mandatory since the Tickets purchased will be sent to the email as an attachment in a PDF format If the customer cannot provide an e mail or if the reseller agency will be printing and delivering the tickets the reseller agency e mail must be entered to receive the tickets To do so click on the button the Last Name and Email address fields will be automatically filled in Payment method choose Credit Card or Credit Please refer to your Authorised Reseller Contract and the BAR Expo 2015 Tickets Authorised Reseller Guide for more information about payments Figure 7 Page 5 of 15 B2B Platform User Guide V0 2 May 2014 MILANO 2015 Tie kal Tickets emission oes ISt Your DEBIT 96 00 Available CREDIT 149904 00 x PO Welcome Authorized Reseller N tth intial CREDIT 50000 00 STEP STEP STEP STEP konn Tkkete CHOOSE CAAT CONFIRA COMPLETE TICKETS SUMMARY PATMENT PAYMENT Customer Info Please insert the data about the holder of ihe tithets you want to bay First name hange password Lasi name Email address Country Prone number Paymeni Melhods Carta di Credito Credit Card Cred
4. version 27 or higher FireFox version 21 or higher Safari version 6 or higher 2 B2B PLATFORM USER MANUAL The B2B platform address is https b2b tickets expo2015 org 2 1 LOGIN The login page contains fields to be completed to access the system To log into the system please use the access credentials given by EXPO Please refer to the email that you were sent with your completed Information form that will contain your Username and Password for your sales point If you cannot find your login credentials or have forgotten your password please send us an email at Ssupport b2b expo2015 org Automatic Time Out Please note that for security reasons the systems times out automatically after 20 minutes of inactivity After a timeout it will be necessary to re enter your username and password Page 2 of 15 B2B Platform User Guide V0 2 May 2014 MILANO 2015 Fiqure 2 XPO a A ITEN isemame Password 2 2 HOME PAGE The home menu contains a direct link to the main functionalities HOME After login your user name will be visible on the top left of the home page The initial account credit plafond the current debit value of tickets issued against on account and the remaining available credit is shown on this screen Figure 3 x p Welcome Authorized Reseller Inital CREDIT 150000 00 a At ITEN Your DEBIT 0 00 Availabe CREDIT 150000 00 Home O Hi Authorized Reseller welcome to your pri
5. 00 Transaction E 120527 E ECH Descrip Ondine di acquis Date BILLING INFORMATION Gard number ie reen i CASES GTE Experian date 201s Cardinaides s name af Emai for mobic ation Aun eei Bo ea Com ED a by VISA END OF SALE DOWNLOAD TICKET The end of sale page contains the details of the purchase and gives you the ability to download and print the tickets Page 12 of 15 B2B Platform User Guide V0 2 May 2014 MILANO 2015 You can print the e tickets individually by clicking on the pink send to printer image button to the right of each ticket for each of the tickets or you can download print the complete order clicking on the ALL button in the bottom right corner If you have entered the customer e mail you may not print the tickets to avoid ticket s duplication The customer will receive the tickets to his mail address If you have entered your company e mail using the PRE FILLS FIELD button you may print the tickets and deliver them to the customer Figure 20 x PO elon e Aamo ned Se eater iitial CREDIT 0000 00 S rr Your DEET 3 286 salaba CAEL LR P tr Wr ke nua anos a binti W TIRES EC oy pur pa He EC To Gan fees the GrGer and cert P img Summan Customer data Summary Emitted tickets 2 Ticket Total Count Total 57 wania A At The Ticket List provides a list of purchase transactions made within the timeframe as indicated in the FROM TO windows N
6. Sales lisi Choose your ticket Total 57 00 To purchase a ticket indicate your choice of options below and click ADD Ticket for 1 Day Quantity 1 32 x Full Day Adult Change password Logout Ticket for 1 Day Quantity 1 25 A Full Day Sr Citizen Total 57 00 Page 9 of 15 B2B Platform User Guide V0 2 May 2014 MILANO 2015 CART SUMMARY The Cart Summary shows your selected tickets TICKET QUANTITY revision function It is possible to increase or decrease the number of tickets required for each ticket type with a maximum allowed of 15 per Ticket Type To remove Ticket from the basket click on the x on the right side of the screen TERMS AND CONDITIONS ACCEPTANCE Acceptance of the Expo 2015 Ticket Terms and Conditions Visitor Rules has already been confirmed in your organization s contractual agreement with Expo as well as your Reseller commitment to assure that the ticket users have been appropriately notified regarding the Terms and Conditions Consequently the Terms and Conditions acceptance box in the B2B Ticketing Platform has been automatically pre checked as the default setting It is not possible to uncheck the Terms and Conditions acceptance box Please refer to the B2B Guide for Appendix for the full Ticket Terms and Conditions Visitor Rules Fiqure 13 x PO Vierome Authorized Reseller TT initial CRECHT 150000 00 A A ITEN Your DEBIT 96 00 Available CREDIT 140004 00
7. 62 Active 13 8513 06 04 2014 EXP WKS1 6514 Credito Credit 3615 216 10265 Active a 8513 06 04 2014 EXP WKS1 514 Credito Credit 3615 216 10266 Active 27 8513 06 04 2014 EXP WKS1 8514 Credito Credit 3615 216 10267 Active 27 8513 06 04 2014 EXP WKS1 8514 Credito Credit 3615 216 10268 Active 27 06 04 2014 EXP WEKSI 06 04 2014 EXP WKS1 SYSTEM FUNCTIONS This section generates a fiscal report used by SIAE the Italian Fiscal Authority with required data for all 514 Credito Credit 514 Credito Credit tickets issued in case of fiscal control CHANGE PASSWORD Gives you the possibility to modify your initial password strongly recommended 10269 Active 10270 Active B2B Platform User Guide V0 2 May 2014 MILANO 2015 Figure 6 x P Welcome Authorized Reseller mo Initial CREDIT 150000 00 A A ITEN Your DEBIT 1616 50 Available CREDIT 140383 50 Home Change password Tickets list The password must be at least amp characters must not be the same as the previous one and is checked to ensure that it is not too simple So please enter uppercase and lowercase characters digits symbols such as periods Tickets emission commas ete and avoid repetitions sales list Current password New password System Functions Repeat the new password SUBMIT Change password Logout Gives you the possibility to exit the platform or change user 2 5 TICKET EMISSION SALES FLOW CUSTOMER INFO
8. B2B Platform User Guide Authorized Reseller MILANO 2015 AUTHORISED RESELLER B2B PLATFORM USER GUIDE TABLE OF CONTENTS AUTHORISED RESELLER B2B PLATFORM USER GUIDE i eben gen de EE d e u 1 dee Oe CONTE NT eebe 1 1 IB2B PLATPFORM SYSTEM REQUIREIWIENTS crrr iE E E E 2 1 1 MINIMUM HARDWARE REQUIREMENTS 0 00 AA 2 1 2 SEP ORE DB RO VSM ec cs dee rp ctepnnt ence E season E 2 2 B2BPLATFORM Eegenen 2 2 1 EOC E 2 2 2 POME E EE 3 2 3 TICKET EIS SION SALES FLOW EE 5 GC SE o EE 14 de Ke e e E E 14 1 dii5 B2B Platform User Guide V0 2 May 2014 MILANO 2015 1 B2B PLATFORM SYSTEM REQUIREMENTS The B2B platform can be accessed from any computer with high speed internet connection and a the following minimum configuration 1 1 MINIMUM HARDWARE REQUIREMENTS COMPUTER 2GHz Pentium processor equivalent or more 2GB RAM or more Windows7 Pro Windows8 56kbps mbps internet connection___ Screen resolution if you experience difficulty with the display of screens and pop ups you can change the screen resolution by using the set up buttons a A as shown below Figure 1 Ki P Welcome Authorized Reseller Initial CREDIT 150000 00 A A ITEN Your DEBIT 146 00 Available CREDIT 149854 00 PRINTER A high level quality Laser printer 300 dpi An ink jet or a dot matrix printer under 500 dpi are not recommended 1 2 SUPPORTED BROWSERS Internet Expoler version 8 or higher Chrome
9. ary Customer data First name Tickets Lasi nan Authonzed Reselier Tickets Srusgappn Cal address suthanredreselentichetsah cot i Summary Emitted tickets 2 Ticket Total Count Total 576 3 REPORTS Daily and monthly Reports will be sent automatically from the B2B platform to your company e mail address in PDF and Excel format 4 TECHNICAL SUPPORT Expo has provided a dedicated and qualified support team to the Resellers and Sub distributors operating from Monday to Friday from 9am to 6pm and Saturday from Yam to 2pm The technical assistance will respond to any issues related to the use of the B2B ticketing platform and will be provided to the Resellers By phone at the following number By email at Support b2b expo2015 0rg By filling in a pre filled form on the B2B ticketing platform available at a future date At any time the Resellers could address any other issues to their reference Ticketing Account Page 14 of 15 B2B Platform User Guide V0 2 May 2014 MILANO 2015 Sub distributors may receive assistance only By email at support b2b expo2015 org By filling in a pre filled form on the B2B ticketing platform available at a future date Any other issues could be address from the Sub distributors to their reference Reseller Page 15 of 15
10. e 06 10 2014 S Tickets list Account code Dela ct Dene coe wee er Tickel Total Ticket tlhe te KE e Onder id teket and or ard Theket id ane DEENEN 19 bevel g Soe payment ype tales status ie E ES Ge EXPWK 8513 gut S Com D 320 10338 Acito G e Credia System Funcions Est 8513 Su B513 Ga Ess 90 10339 Arche Ip EXPWK 8513 ana 8813 ek 3395 220 10260 Achen Change pas zecord Creat Credia Logout 10384 B513 aeit Bsa 2 290 Figure 5 BillingAccounttede FenCodeDate Orderld OwnerAccountCode PaymentType ProductCode SaleTotaMount Ticketid TicketStatus UnitPrice 8513 06 04 2014 EXP WKS1 8514 Credito Credit 2325 114 10239 Active 32 8513 06 04 2014 EXP WKS1 8514 Credito Credit 2325 114 10240 Active 32 8513 06 04 2014 EXP WKS1 8514 Credito Credit 2329 114 10241 Active 25 8512 06 04 2014 EXP WKS1 8514 Credito Credit 2329 114 10242 Active 25 8513 06 04 2014 EXP WKS1 514 Credito Credit 2325 57 10243 Active 32 8513 06 04 2014 EXP WKS1 8514 Credito Credit 2329 57 10244 Active 25 8513 06 04 2014 EXP WKS1 514 Credito Credit 3635 102 10257 Active 28 8513 06 04 2014 EXP WKS1 514 Credito Credit 3620 102 10258 Active 10 Satz 06 04 2014 EXP WKS1 8514 Credito Credit 3620 102 10259 Active 10 8513 06 04 2014 EXP WKS1 514 Credito Credit 3635 102 10260 Active 28 8513 06 04 2014 EXP WKS1 8514 Credito Credit 3627 102 10261 Active 13 8513 06 04 2014 EXP WKS1 514 Credito Credit 3627 102 102
11. he selections have been made click on the button to proceed Page 6 of 15 B2B Platform User Guide V0 2 May 2014 Figure 8 e PO Welcome Authorized Reseller P GE i intial CREDIT 150000 00 A At IT EN Your DEBIT 26 00 e Available CREDIT 149904 00 Home STEP STEP STEP STEP TENT Tickets CUSTOMER CART CONPRA COMPLETE Tickets list NFO SUMMARY PAYWENT PAYMENT EES Jee i Choose your ticket To purchase a ticket inchcate your choice of opbens below and click ADD E TICKET TYPE JISIT DURATION gt JUANTITY hang ord Fixed date 1 Des a Open date any day i TOT 32 00 Logut A lik FERIOJ KET CATEGORY ga Full Day Adut ki amati o CHOOSING A FIXED DATE TICKET Select the TICKET TYPE Fixed date or Open date The i pop up provides additional information When the Fixed Date Ticket Type is chosen then Select the CHOOSE THE DATE choose from the dates on the pop up calendar whereby available dates are in green not available dates in light pink and passed dates in grey The i pop up provides additional information Select the TIME PERIOD Full Day Currently Full Day is the only option and will be automatically selected by default Evening entry tickets may be added during the period of Expo however TBC The i pop up provides additional information Select the TICKET CATEGORY Adult Sr Citizen Family pack The i pop up provides additional information Select
12. ide V0 2 May 2014 MILANO 2015 With credit card payment this direct method of payment will not be applied against any monthly plafond for purchases on account credit subject to a monthly billing and payment cycle Cardholder name The name must be entered exactly as it is on the credit card Confirmation email The email address to be entered on this screen is relative to payment It can be the same or different from the email entered in the Customer Info screen as the destination for the e tickets Agreement for personal data processing To proceed with the transaction it is obligatory to accept the terms for personal data processing For the complete Intesa San Paolo Bank Setefi secure payment portal privacy policy you may view the detail by clicking on the link or refer to the B2B Guide Appendix Figure 17 iili z a PAYMENT INFORMATION M zchaeg WAA EXP 20 18 Op Vref ATTRA PODI ORG Amul EVRA GA 00 Tr osa feet T0527 1 OS Description Orne di acquedo Bighi BILLING INFORMATION Card mummies Epi one 1 e j Canjea pm Emai fer cot afp au fouueckggebersgtec lega bo Fa betes ap dod Ener Polos The secure payment portal provides payment summary details for a final confirmation Choose PAY at the bottom of the page to finalize your transaction Figure 18 Figure V SETEFI O INTEA i SANPAOLO PAYMENT INFORMATION War hani WAV EIP D2015 ON Webs it ATP AO EPS ORG Amaun EUR 7
13. in green Figure 10 x PO Welcome Astbortzed Deseber initial CREDIT 155000 00 a At TEN maand piii Your DEBIT TETE Anke CREDIT 143304 00 EEP Se z Sp Err SrER Ka Tickets CUSTOMER CART CONFIE COMPLETE Ka WFO Dee Zeck kT GSM Choose your ticket To purchase a ticket indicate your choice of options below and click ADO Ticket for 1 Chay Quantity 1 32 x Full Day Adult ADD ANOTHER TICHET The selection flow will take you back to the base CHOOSE YOUR TICKET selection screen Repeating the selection process as described above for other tickets and clicking ADD the full basket list appears MORE TICKETS OF A TYPE ALREADY SELECTED If you wish to add more of the same Ticket Types you have already selected you may simply to the Cart Summary screen where the quantity can be modified or you may REMOVE the Ticket Type line click on and then proceed to select again the required Ticket Type with the correct quantity Page 8 of 15 B2B Platform User Guide V0 2 May 2014 MILANO 2015 Figure 11 Welcome Authorized Reseller EXPO Syslem Funchons Initial CREDIT 150000 00 amp A ITEN Your DEBIT 56 00 Available CREDIT 1499094 00 Hone STEP STEP STEP STEP Ka Tickets CUSTOMER CART COP COMPLETE Tickets list NFO HUMAR Y BRUET PAYMENT Sales list Choose your ticket To purchase a ticket indicate your choice of options below and click ADD Ticket for 1 Day Quantity 1
14. ito Credil CHOOSE YOUR TICKET INITIAL TICKET SELECTION This is the core ticket selection screen CHOOSING AN OPEN DATE TICKET Select the TICKET TYPE Fixed date or Open date any day The i pop ups provide additional information When the Open date any day Ticket Type is chosen then Select the VISIT DURATION 1 Day or multiple days The selection will vary based on the Ticket Types that have been enabled for your resale if 1 Day is the only option it will be automatically selected by default The i pop up provides additional information Select the TIME PERIOD Full Day Currently Full Day is the only option and will be automatically selected by default Evening entry tickets may be added during the period of Expo however TBC The i pop up provides additional information Select the TICKET CATEGORY Adult Sr Citizen Family pack The i pop up provides additional information Select the QUANTITY Maximum 15 per Ticket Type In the case that more tickets are required for the same Ticket Type it will be necessary to do another purchase transaction The limit has been placed to minimize problems that may arise with printing PDF files with a high number of pages In all cases it is advised to do more transactions for smaller numbers of tickets each rather than fewer transactions with larger ticket numbers Please refer to the B2B Guide for more information about the ticket types on sale Once all t
15. ote that the date format is MM DD YY The default timeframe is the last seven days You may change the timeframe as desired from one day to another period of your choice COMPLETED refers to completed transactions whereby payment has been the e tickets have been generated INCOMPLETE refers to a transaction that correctly conclude i e for a declined credit card payment or insufficient credit Paging arrows for forward back first and last are to be found on the bottom left side of the grid Screen formatting buttons are to be found on the bottom right of the grid Te Optimize grid columns width by content FA Show grid in Full Screen Figure 21 Page 13 of 15 B2B Platform User Guide V0 2 May 2014 MILANO 2015 x FO Veeltome Authoriged Baezeber pe Indie CREDIT 1000060 Your DESS 267 00 E diabe CREDT idii j0 FROM date DOM Todas GMM E E Gale Cuskome Cust Total Phont Ema Sia ZAJ hoi V I2 Sutin t ele ti com a ThA ANM Renailer a conan EEN Sub i 13 ETE E com gagy BD wubdatnoulon itictetsale 03 Ea View transaction detail You can select a transaction to review the detail Click on the pink arrow button on the right for additional information This page correspond exactly to the End of Sale Download tickets page Figure 22 z x PO Welcome Authorized Resemer ied intial CREDIT 15000000 a Ar TEN ONAA PEATA Your DEBIT 737 00 Asila CREDIT iisti gi ees Summ
16. the QUANTITY Maximum 15 per Ticket Type In the case that more tickets are required for the same Ticket Type it will be necessary to do another purchase transaction The limit has been placed to minimize problems that may arise with printing PDF files with a high number of pages In all cases it is advised to do more transactions for smaller numbers of tickets each rather than fewer transactions with larger ticket numbers Please refer to the B2B Guide for more information about the ticket types on sale Once all the selections have been made click on the D ll button to confirm Page 7 of 15 B2B Platform User Guide V0 2 May 2014 MILANO 2015 Figure 9 APOE Welcome authorized Reseiter MIANG PN Initial CREDIT 150000 00 Host A A ITEN Your DEBIT 1520 50 R M 2015 Available CREDIT 148479 50 ch Hoch Home STEP Kan Tickets CUSTOMER Tickets list WO Tickets emission Sales fist Choose your ticket To purchase a ticket indicate your choi D System Functions 7 Tides not avaiable TICKET TYPE D gm Tickets not avaitable past date QUANTITY Change password Fixed date it ae Open date any day TOT Logout more infonmabon TIME PERIOD TICKET CATEGORY i Full Day a more intonation OR IO ANOTHER TICKET CHOOSE YOUR TICKET ADD MORE TICKETS NEWTICKET TYPE To add a new Ticket Type to the basket click on the ANDIDE ANNON ni button in the central bottom part of the screen here circled
17. vate area Tickets list Initial CREDIT 150000 00 Tickets emission Your DEBIT 0 OOo E Sales list Available CREDIT 150000 00 System Funchons Change password Logoul Note this information is always visible from any page of the B2B platform on the top left side of the screen under the user name Initial Credit This refers to your provided bank guarantee or direct deposit to Expo Your Debit This refers to total value of tickets issued on your account purchased from Expo since the moment of your first login onto the B2B platform Available Credit This refers to your Initial Credit less all purchases The amount is a running total for your full Expo cycle and is not reset monthly after payments are made TICKETS LIST Gives you all the information on ticket sales by period The default period corresponds to the last week activity Page 3 of 15 B2B Platform User Guide V0 2 May 2014 MILANO 2015 TICKET EMISSION Corresponds to the Sale functionality which is detailed later in this document SALES LIST Allows you to view the list of sales for a period The default period corresponds to the last seven days Click on the pink arrow button on the top right of the screen Figure 4 to display the report The report is on csv Excel format Figure 5 Figure 4 Wekame ReseBer x PO initial CREDIT 150000 00 ga ren ANS aS Your DEBIT 114 00 Araild CREDIT 1L4apeee 09 dea FROM date 06 03 2014 e TOdat
18. y CAAT kA FTE ckals lisi he TICKETS SUMMARY PAW MENT GEES N 1 Ticket 1 GIORNO ADULTO APERTO 32 00 N 1 Ticket 1 GIORNO ANZIANI APERTO 25 00 System Functions 2 Ticket Total Count Total 57 00 Change password LOO mg E The portal home page in Fig 16 always shows purchase information with respect to your initial credit line The Available Credit is updated at the end of a transaction charged against the account If a transaction is paid by credit card there will be no change of Available Credit If any additional purchase exceeds the Available Credit amount the additional purchase will be denied until the credit amount is increased by Expo upon Reseller request in accordance with payments having been made appropriately Refer to the B2B Guide Finance Cycle and Policies chapter for more detail Figure 16 SHPO Lebens imal CREDIT 150000 0 og Your DEBIT es op Available CREDIT ER Hi Authorized Reseller welcome to your private area Ticket Initial CREDIT 150000 00 Your DEBIT 388 00 Available CREDIT 149612 00 Payment method Credit CARD If CREDIT CARD was selected in the Customer Info section or is set up as the default Payment Method credit card details must be entered for payment Credit cards accepted are Visa Mastercard and American Express The Intesa San Paolo Bank Setefi secure payment portal is activated and all credit card details are required Page 11 of 15 B2B Platform User Gu
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