X-PRO User's Guide
Contents
1. 24 Ge X PRO User s Guide 6 Advanced Softphone Settings The following settings are for advanced configuration only Under normal circumstances these should be left as their default values 6 1 System Settings Select the System Settings item from the main menu to access these settings 6 1 1 Network Settings Select the Network Settings menu item found under the System Settings menu The following network related settings are available for configuration along with their suggested values Auto Detect IP Set to Yes to allow X PRO to auto discover your IP address Listen on IP Leave blank to allow X PRO to automatically choose listening IP Use X NAT to Choose X PRO will choose random ports to prevent conflicts between more than one user behind the same gateway Listen SIP Port Default is 5060 Listen RTP Port Default is 8000 NAT Firewall IP Leave blank to allow X PRO to choose your NAT IP Out Bound SIP Proxy Specify here if you have an out bound SIP proxy residing on your LAN Force Firewall Type Leave as do not force firewall type to let X PRO use STUN to discover your firewall type Primary STUN Server Enter a STUN server URL if you happen to have access to one Secondary STUN Server Enter a backup STUN server URL if you have access to one Primary DNS Server Enter your DNS server here Secondary DNS Server Enter your secondary DNS server here Provider DNS Server By default this is dns xten net Note that2. AC off X PRO automatically answers calls and the Auto answer manual add to conference conference host manually adds each to conference AA off AC on Conference host answers each call and each is Individual answer auto add to automatically added to conference conference AA on AC on X PRO acts as a fully automated conference server Conference Server Mode automatically answering each incoming call and adding them to the conference Copyright 2004 Xten Networks Inc All rights reserved 17 ER X PRO User s Guide 5 Phonebook and Menu Similar to a cell phone X PRO allows you to store a list of contacts in a phone book The softphone also includes a menu system which provides access to a variety of settings 5 4 The Phonebook To bring up the X PRO Phonebook click on the Phonebook button on the dial pad Double click the New Entry item to create I Menu a new contact Enter the following information for the contact e Name e Phone Number or SIP URL e Type double click to reveal a list of contact types ie Work Home Mobile e Proxy ID e Speed No Click Back to save the contact Click on a contact to highlight it and then Figure 11 The Phone Book click on SELECT to edit its information You can also double click on the contact without having to click SELECT With a contact highlighted click on DELETE to remove the contact from the phone book You may dial a number in the phone book by clicking
3. All rights reserved iii Wa X X PRO User s Guide List of Tables Table 1 Conference Mangbemeit EE 17 Table 2 Application Hot Wey 5 eed Re ei ese ee ee EN es de Ee RSG Re ee ge od ee ee De RR see 28 Table 3 Relevant NetWork HOS IS susse ses des sk se ei ie oci os Ge gee ee ee ae N SR DE 29 Tables Reguited Pots stesse eritis Ne Prax o ee ER Ke be Ke ie ee ee de Ge GR ge ee 30 Copyright 2004 Xten Networks Inc All rights reserved iv x A X PRO User s Guide 1 Introduction 11 What is X PRO Thank you for choosing X PRO X PRO is a software telephone also called a sofiphone It has all of the features of a traditional business telephone including call hold call transfer and call conferencing Also available from Xten for evaluation purposes is the free version of the software X Lite This evaluation version has the same look and feel as the full featured one however many of the extended features such as call transfer and call conferencing are not available The following is a list of features included in the X Pro softphone along with special note of what is or is not available in X Lite e 6 Lines 3 Lines for X Lite e Line Hold e Supervised and Blind Call Transfer not available in X Lite e Call Conferencing not available in X Lite e Do Not Disturb DND not available in X Lite e Call Ignore and Send to Voicemail not available in X Lite e Call Forwarding URI URL not available in X L
4. If you have a version of an Xten softphone already running vou will be asked to shut it down 3 Follow the prompts offered by the install wizard Note You must accept the license agreement to install X PRO 4 Select Launch X PRO at the final step of the wizard to start using the softphone 5 Click Finish to complete the installation 2 4 2 Macintosh Installation Follow the instructions below for a Macintosh installation of X PRO 1 The download file is an internet enabled disk image therefore most browsers should mount it automatically However if this is not the case locate the dmg file after download and double click on it 1 Read the license agreement and click Agree to proceed Note that you must agree to the terms of the license agreement to install X PRO for Macintosh 2 Simply drag the application icon to the folder in which you wish to install This will normally be your Applications folder If you do not have permission to install to the Applications folder you will most likely want to install to your home folder instead eee X Install X PRO c5 T 3 items 1 6 MB available X PRO 2 0 release 1103a build stamp 13993 X PRO To install your new Xten software drag the application at right EM to your Applications folder HTTP Or anywhere else you want e Read Me rtf Manuals ez S S e cm Figure 1 X PRO Installation for Mac Copyright 2004 Xten Networks Inc All rights reserv
5. Setting the value to 0 disables the feature so that neither the dial pad nor the menu window will change appearance when inactive o Minimize button hides the application Set to Yes to allow the minimize button to put the application in hidden mode 77e default is No which means the minimize button behaves as you would expect o Hide button x closes the application By default the behaviour of the Close button see Figure 3 is to hide the application in the system tray To change this behavior so that the application is shut down in one step change this setting to Yes Copyright 2004 Xten Networks Inc All rights reserved 27 DK X PRO User s Guide 7 Application Hot Keys X PRO includes a number of keyboard shortcuts available for many of its functions A list of these is shown in Table 2 below Table 2 Application Hot Keys Function Keyboard Shortcut Select Line 1 Fl or Ctrl 1 Select Line 2 F2 or Ctrl 2 Select Line 3 F3 or Ctrl 3 Select Line 4 F4 or Ctrl 4 Select Line 5 F5 or Ctrl 5 Select Line 6 F6 or Ctrl 6 Mute F11 or Ctrl u Space bar for Mac Default SIP Proxy Settings F8 or Ctrl 8 Diagnostic Window F9 or Ctrl 9 Command D for Mac Audio Tuning Wizard F7 or Ctrl 7 Transfer Ctrl t Conference Ctrl f Phone book Ctrl b Menu Ctrl m Dial Enter Hang up Ctrl h Help Ctrl F1 Clear Backspace Auto co
6. between items This can also be done with the scroll wheel on your mouse if available Double click an item to select it or click once to hi light the item and then click on SELECT to accomplish the same thing For items that contain a pick list of choices the check mark indicates the selected choice Select the item in the pick list that you want and click BACK The remainder of this section will cover the more commonly used items in the main menu The more advanced and less used settings will be covered in section 6 Copyright 2004 Xten Networks Inc All rights reserved 19 ER X PRO User s Guide 5 3 Recent Calls As you make and receive phone calls X PRO stores them in a list of recent calls Select this menu item from the main menu to view the list From the Recent Calls menu select either Dialed as shown in Figure 13 or Received Calls X PRO stores up to 50 Dialed and 50 Received calls The check mark next to the name indicates that the call has been answered Select an entry to reveal the following details e Name Figure 13 Recent Calls e Phone number or SIP URL e Proxy ID e Start Time e Duration You can add a contact from your list of recent calls to your phone book To do this hi light the entry and click ADD To delete an entry from the list of recent calls hi light the entry and click DELETE As the list of recent calls grows older entries will be automatically removed to maintain a
7. bottom of the call display see Figure 3 To disable a codec click on its name in the call display The codec name will become grayed when it is disabled Click on the name once more to enable the codec again If you have only one codec enabled this will ensure that the calls you make will use that audio compression format The G 729 codec consumes the lowest bandwidth whereas the G 711 codecs require the most bandwidth but provide the best voice quality 3 9 Context Menu X PRO includes a context menu which allows you quick access to the following features e A list of all configured service providers or proxies and their status e access to the Audio Tuning Wizard and e access to the Diagnostic Log Copyright 2004 Xten Networks Inc All rights reserved 12 y4 X X PRO User s Guide To launch the dial pad context menu simply right click or Control click for Mac users anywhere over the dial pad Audio Tuning Wizard A check mark next to the proxy indicates aid se ss lagnostic Lo that it is enabled Registered will appear after the proxy domain indicating that you are ready to use that network Figure 8 Dial Pad Context Menu Registering indicates that the sofiphone is still logging into that network and is not yet ready for calling If you have multiple service providers proxies configured with your softphone you may specify which provider you like to use for the call by selecting that p
8. by either clicking on the corresponding line button or by selecting another line The appropriate line button will flash to indicate that its corresponding call has been placed on hold To resume a call that is on hold simply select its line again by clicking on its line button 3 8 Dial Pad Controls The X PRO dial pad includes several controls which allow you to make adjustments to customize your calling experience 3 8 4 Microphone and Speaker Adjustment The X PRO dial pad includes microphone and speaker sliders as shown in Figure 3 Simply click on the slider and drag it up or down to increase or decrease the level This can also be done by the up down and left right arrow keys on your keyboard The up down keys control the speaker level adjustment and the left right keys control the microphone level adjustment You may also mute your softphone so that the other party cannot hear you Press the MUTE button at the bottom of the dial pad to mute the phone Press the button once more to take it off mute 3 8 2 Codec Selection X PRO allows you to select which audio codec s you would like to use for calling Audio codecs describe the format in which the audio stream is compressed for transmission over the network Some codecs require less bandwidth than others however usually with less bandwidth comes lower voice quality By default all codecs come enabled This is indicated by displaying the codec name in a black font at the
9. last number dialed 3 6 Answering a Call As mentioned earlier you must have X PRO running to answer an incoming call As you receive the call you will hear ringing in your configured speaker device You will normally hear the phone ringing in the device i e headset USB phone that you configured in as your speakers from the Audio Tuning Wizard If you have a headset or USB phone configured as your speaker device you can also have the phone ring through your PC or Mac speakers To configure a separate ring device refer to section 6 1 4 later on If the softphone is hidden behind another window or minimized to the system tray the application will come into focus as the incoming call arrives The incoming call will be indicated in the call display as shown in Figure 7 to the right The call will come in on the highest line by Ay Networks b default This is indicated by the flashing light on the line button Gr Gro sw 6723 itec sex J 1 3 4 5 6 4 You can choose to ignore the call by clicking on the Ignore found below the caller ID of the incoming call Figure 7 Incoming Call As the call arrives simply click on the Dial button or press Enter to answer it You can also click on the appropriate line button to answer the call Copyright 2004 Xten Networks Inc All rights reserved 11 Ge X PRO User s Guide 3 7 Placing a Call on Hold While you re on a call in progress you can place that call on hold
10. shut down the softphone you must 1 Click close to hide the phone to the system tray 2 Right click over the icon in the system tray and select Exit You can also change this behavior so that the close button shuts down the softphone in one step This can be set in the Advanced System Settings found in the menu see section 6 2 3 10 2 Window Controls for X PRO for Mac As with other Mac OS X applications the minimize button will send the phone to the Dock Unlike the Windows version the close button shuts down the application in one step To hide the Mac version of X PRO select Hide X PRO from the Application menu item labeled X PRO found in the familiar Mac OS X menu bar X PRO and all of its windows will become invisible although its icon will remain in the Dock Click on the icon in the dock to reveal X PRO once again Note When the phone is hidden the Dock icon will bounce with the caption RING superimposed to signal an incoming call 3 11 Help A click on the help button found at the top of the dial pad will bring you to the Xten Softphone Support Forum Here you will be able to post an issue regarding the use of the softphone and receive useful help from other users and members of Xten support Note that co branded versions of X PRO may link to the provider s help site 3 12 Obtaining Software Upgrades X PRO allows you to obtain software upgrades which contain fixes to known issues With the dial pad as
11. your VoIP Provider SIP Proxy from your VoIP Provider Out Bound Proxy from your VoIP Provider may not be needed When finished entering all of the information click BACK to save the settings If you have entered all of the required information the softphone will attempt to login to the provider s network This will be indicated by a Logging in message in the call status Important When you see the message Logged in Enter Phone Number in the call status then you are ready to make and receive calls If you see the message Login failed Contact Network Admin then you have not logged in successfully and will not be able to make a call If this is the case refer to Appendix A which includes troubleshooting tips for problems like this and various other issues Some versions of X PRO come preconfigured with your provider s network information For these versions you will see a login dialog upon start up which will prompt you for your username or phone number and password The login dialog included with some versions of X PRO allows you to login to your provider s network by entering your SE username or phone number and 15551234567 V Remember passwor d Login Password Existing Account Click the Remember check boxes so that you do not have to re enter the information each time that you start X PRO Cancel Figure 5 Login Dialog Copyright 2004 Xten Networks Inc All rights reserved 9 Wa bx X PRO
12. 08 RTP 192 168 0 60 8810 NAT 64 180 205 133 Attempting SIP protocol listen on 192 168 0 60 8808 Established SIP protocol listen on 192 168 0 60 8808 PROXY 0 192 246 69 223 5060 OUTBOUND PROXY 0 65 39 205 114 5082 SEND TIME 21034437 SEND gt gt 65 39 205 114 5082 REGISTER sip fwd pulver com SIP 2 0 Via SIP 2 0 UDP 192 168 0 60 8808 rport branch z9hG4bKl5BD6AAlE2D348BSBF529425344E040B From Xten Networks Inc sip 2700738fwd pulver com tag 1741188067 To Xten Networks Inc sip 2700738fwd pulver com Contact Xten Networks Inc sip 2700738192 168 0 60 8808 Call ID O36EZFD80C0534212B16Z0AAF 1L04BB93EG fwd pulver com CSeq 6950 REGISTER Expires 1800 Max Forwards 70 User Agent X PRO release 1103a Content Length 0 Figure 16 The Diagnostic Log Copyright 2004 Xten Networks Inc All rights reserved 32
13. 42 Macintosh Installation du dace e I I EU TE 4 2 5 AE END ee ie RE EO OE EE N EN 5 2 5 1 Uninstalling the Windows Version 5 2 5 2 Uninstalling the Macintosh Version 5 2 6 Staring X PRO EEN Diod ER DEM dE M UNO MN EN USO Ron EK 5 2 6 1 Starting X PRO for Windows sess eene Ee ee ee ee ee ee ee Re Ge Re ee eren eene nennen nennen 5 2 6 2 Starting X PRO for Macintosh ee see sea ea RA GR GRA ee ee ee ee nennen nennen nennen enne nter entren enne nens 5 2 7 Ve Nin Wizard ons Ek EN RE EE Ve Ge OOS ke ERG ee Ge ee Ed U E Eis 5 3 Using the Softphone EE N EE EE EER 7 id ike Dial Pad Ee GER Re ee ee ee ee ee ee ee ee ee N ee ae 7 3 22 Before You an Call REG EDU Ge ER ER GO Ee PROS ga RE ee ad ee Ee 7 32 1 Thingsto Keep Ce 7 3 2 3 Logging in to Your Provider use ete sees ses ese ees se Age se Bee Se eek RE Se hoe Se AE Ee AREA Se ee BRA tein apr ee Be Age beh be ee se 8 3 3 Placing RR EE ET EE EE N 10 N ie EE EE EE EE N EE OE N 11 RENE C C 11 3 6 Answering De 11 7 Placid Call on Te 12 3 8 Dial EE nicnn ERU 12 3 8 1 Microphone and Speaker Admstment eene enne nennen nennen enne 12 3 82 Codec Selectiom RE 12 3 9 Context eo UU T m 12 3 10 Window re OE N EE EE S 13 3 10 1 Window Controls for X PRO for Windows eene nennen nnne enne 13 3 10 2 Window Controls for X PRO for Mac 14 RENE e RE OE OE EE EE N ES OR IH M 14 3 12 Obtaining Software Upgrades ser retten ee See Dee ee Res GR Se DER ke
14. Microphone Mixer Claritel i 50 vp Carca Figure 2 Audio Device Selection Copyright 2004 Xten Networks Inc All rights reserved 6 y4 bx X PRO User s Guide 3 3 1 Using the Softphone The Dial Pad The X PRO softphone provides an easy to use dial pad as the user interface allowing for quick access to both basic and advanced calling features Refer to Figure 3 below for an illustration of the X PRO dial pad 3 2 3 2 1 Call Status Help Minimize Close Message gives valuable i d information concerning the state of the phone Call Display Dialled number call timer SIP caller ID Codec Selection click on indicator to enable disable Line Selection Click to select line 2nd click to place on hold DND Do Not Disturb AA Auto Answer AC Auto Conference Phonebook Button Menu Button Dial Button click to start a call Hang up Button click to end a call Microphone Slider drag up down to adjust microphone Speaker Slider drag up down to adjust volume Numeric Keypad click on digits to enter phone number Mute Transfer Conference Figure 3 The X PRO Dial Pad Before You Can Call Things to Keep in Mind Making calls with X PRO is simple however there are some differences between using a softphone and a traditional telephone that you should be aware of l 2 A softphone is a computer application so it must be running for you to make or receive calls
15. SK X PRO User s Guide Operations and Configuration Guide to X PRO Xten s Full Featured Softphone Xten Networks Inc Suite 188 4664 Lougheed Highway Burnaby BC Canada V5C 5T5 Tel 1 604 878 0440 sales xten com www xten com Copyright 2004 Xten Networks Inc Revision History Date Revision Description May 2004 1 0 First Draft Wa X X PRO User s Guide Table of Contents List of c m T Q iii E rollo ro P orc Y iv 1 Ee e 1 RE 1S X PIC qu 1 1 2 HQ doss it Work ES eoi e ERU HR EG D RN Dp GM SPEI D D MH IRURE 2 2 Installation and E 3 PELO RN P E Ge NG EG ed EEE GE De ig de 3 2 1 1 Finding Service Providef ii as ese GE Ve be be EE ete etr ee Detracto ep nin Ate ecu EE Ee ee veta ee 3 2 1 2 Getting the Right Information from Your Provider se es ek ee GR Ge AR Ge Re GR AR ek eene 3 2 2 Minimum System RequiPefiefils ses ENG RENS GE GER EE eN SR REG RE ERG ee Ne Reg 3 2 2 X PRO for WIindOWS si Ge BREED Ee BR eue c det ui di nere te E CN Hd ose 3 N AE for Macintosh ER EE e mei LR RERO ri EE EE e 3 23 Audio Devices Requi SIC is een EEN N Se N ER Gn eg POM Dans EE pns GE N EE 4 ME AE EEE 4 2 21 Wandows Installation RU p E eR NU MU EU ner 4 2
16. Softphone Settings sesse ses eb N N RS SG ON dk be Og ed dee de ondek ee en se eo 20 6 1 Systemi Setting EE RE EE RE OE OE 25 6 11 Network Settings sk ee ek ee se ed Ge de GE E Ee Ee ee EG GE Ee Ee de a ee ge 25 OND Sa Ee en OE N EO EE OR N RE even EE OD cos 25 D e et He 614 Audio KE 26 6 2 Advanced System e 26 7 Application Hot Key e e Appendix A X PRO Troubleshooting c ssccscsccsossccscosceconseccessecsoanceccsnecconnescensecccsseccensees 29 Copyright 2004 Xten Networks Inc All rights reserved ii Wa ER X PRO User s Guide List of Figures Figure 1 X PRO Installation for MaC sean EG Rant Ae 4 Figure 2 Audio Device EE EE eege eren gege eege 6 Fig r Da Th X PRO Dial PG asse oue ele N N ed Re EG eg St dean pia OUR RAO 7 Figure 4 VoIP Service Provider Information essere ennt 8 lg ace Logn DialOg PC erro 9 Fig re b Dialing E E 10 Figure 7 Jncoming E 11 Finite s Dial Pad Context ICH nine N Ge OQ PME Hx Unc N EG GN Ed ed N Ge er SEE 13 Fig r 9 s Minimiz WEN EE 13 Figure 10 Do Not iru Mc N choice meamedseetaguaasceweraneuncaans 17 Erie di The Phone EE 18 Figure 12 The Menu Window esse nob dE De SG GN EG Ge ek SEO 19 Figure 13 R cent E 20 Fig re 14 Import t PhOncbPOOk usse DAE UNI a Ea E NINE 21 Figure 15 SIP Proxy Sets eege t E E ee ed EE ees 22 Fig t 164 The Diagnostic Lae Cm 32 Copyright 2004 Xten Networks Inc
17. The softphone must login to the network before you can make or receive a call This will typically reguire a few seconds as the softphone contacts your provider s network The call status will read Logged in Enter Phone Number to indicate that you are ready to make a call Calls travel over the Internet meaning sometimes service quality will drop due to network congestion of which is no fault of the softphone Typically a broadband connection will Copyright 2004 Xten Networks Inc All rights reserved 7 ER X PRO User s Guide provide more than enough bandwidth needed for high voice quality If you are experiencing poor call quality refer to Appendix A X PRO Troubleshooting 3 2 2 Logging in to Your Provider Upon start up when the dial pad first appears you should see Discovering Firewall in the call status This is normal behavior and indicates that the softphone is discovering your network environment After this you may see the message Awaiting proxy login information This indicates that you have to enter your VoIP Service Provider information mentioned in section 2 1 2 earlier so that the softphone can login to the network You will also see the X PRO menu as shown below in Figure 4 which will prompt you for that information Note that you will be asked to enter the information for your default provider This is normally the provider that you are most likely to use when placing a call X PRO allows you to configure the
18. User s Guide 3 3 Placing a Call As mentioned in the previous section once you see the message Logged in Enter Phone Number you are ready to make or receive calls There are a couple of different ways to enter a number in X PRO You can either click on the digits of X PRO s numeric keypad or you can enter the numbers or letters directly from your computer keyboard Notice that as you begin entering a number line I is automatically selected as the line for that call as shown in Figure 6 to the right If at any point you enter an erroneous digit click the Clear button on the dial pad or 1 mm G711a GSM G724 iLEC SPX press Backspace on your keyboard acr c RE Note that as you enter a number you may Figure 6 Dialing a Number see a suggested completion for that number as seen in Figure 6 To enter the rest of the number as suggested simply hit the Tab key on your keyboard to automatically fill in the remaining digits When finished entering your number click the Dial button on the dial pad or press Enter on your keyboard Like a traditional telephone you will hear ringing in your speaker device as you try the remote party You will also see the message Ringing in the call status When the remote party answers you will see the message Connected in the call status You can also dial a number by clicking on an available line button for example with a call already on the other line and entering the
19. With an active call in progress inform the other party that you are going to transfer them to a third party and click the Transfer see Figure 3 button 2 Dialthe number you wish to transfer the call to 3 Click the TRANSFER button again to send the original party to the third party When the transfer is complete the other two parties will be speaking to each other and both of them will have automatically ended their call with you Both lines corresponding to the other two parties will now be free 4 2 2 Attended Call Transfer Also known as supervised call transfer this occurs when you call and inform the third party that you are sending a call their way before actually making the transfer Follow the steps below to perform an attended call transfer 1 With an active call in progress select an available line and call the third party 2 Inform the third party that you are about to send a call their way and press the Transfer button 3 Select the line associated with the original party Copyright 2004 Xten Networks Inc All rights reserved 16 Wa ES X PRO User s Guide 4 3 Do Not Disturb X PRO allows you to set your softphone to a Do Not Disturb mode When the softphone is set to this all incoming calls will be sent to voicemail or given a busy indication How this feature reacts is dependent upon your provider network Do Not Disturb is enabled by clicking on the small DND indicator at the bottom left of the call dis
20. d media server From there you will be allowed to download customized ring tones as well as receive announcements from your provider Contact your provider to find out if this service is available to you You will have to enter the X Vox Host and you will have to set Use X Vox to Yes to enable the service 6 1 4 Audio Device Selection Also available from the System Settings menu are the Speaker Audio Device Microphone Audio Device and Ring Audio Device items The first two of these items provide an alternate place from the Audio Tuning Wizard to select your speaker and microphone devices The Ring Audio Device allows you to select a separate device through which you will hear the phone ring For example when an incoming call arrives you can have the ring tone sound through your PC or Mac speakers This is useful for instances when you are not wearing your headset or are not near your USB phone Select the appropriate item from the System Settings menu i e Speaker Microphone or Ring Audio Device to reveal a list of available devices Select your device of choice for that item and click BACK You will see a check mark next to the device selected 6 2 Advanced System Settings These settings allow for tweaking of sensitive parameters including those associated with audio encoding and the SIP and RTP protocols With a few exceptions these settings should only be modified by your VoIP provider s support staff when advanced trouble shooti
21. ed 4 X A X PRO User s Guide 2 5 Uninstalling X PRO If for some reason you need to uninstall your version of X PRO at some point follow the steps given below 2 5 4 Uninstalling the Windows Version 1 Launch the Windows Control Panel 2 Select Add or Remove Programs 3 Select your version of X PRO and click Change Remove or Add Remove 2 5 2 Uninstalling the Macintosh Version 1 Click on the X PRO icon and hold it down 2 Drag the icon to the Trash 2 6 Starting X PRO You can start X PRO in the familiar ways for Windows and Macintosh as described below 2 6 1 Starting X PRO for Windows 1 Click the Start button 2 Select Programs 3 Select the X PRO folder or the folder specified upon install 4 Click the X PRO icon You can also launch X PRO by double clicking on the short cut icon on your desktop a X PRO 2 6 2 Starting X PRO for Macintosh 1 Open the folder where you installed your version of X PRO 2 Double click the X PRO icon 2 7 The Audio Tuning Wizard The X PRO softphone includes an Audio Tuning Wizard which allows you to select an available audio device or devices to be used for calling For example if you have a USB phone connected to your computer the Audio Tuning Wizard will make sure that this is the device used by X PRO for your calls The Audio Tuning Wizard will automatically appear the first time you run X PRO It is strongly advised that you complete the wizard to make sure that
22. ed in section 4 3 Enable auto answer covered in section 4 4 Set the delay in seconds before a call will be automatically answered By default incoming calls start on line 6 select Yes to configure for the reverse Set to Yes to enable auto conferencing covered in section 4 5 Separated Value file Please refer to your e mail client documentation on how to do this Select the proxy provider that you would like to have the contacts associated with Select either a dialing prefix or postfix for the numbers You may choose to import as either First Name Last Name or Last Name First Name Select the CSV Comma Separated Value file to import Import Options Dialing Prefix Dialing Postfix First Name Last Name C Last Name First Name Cancel Figure 14 Import to Phonebook Copyright 2004 Xten Networks Inc All rights reserved 21 ER X PRO User s Guide 544 Export Phonebook You may also export all of the contacts stored in your X PRO phone book into a CSV file which can be later imported into your e mail client To do this choose the Export Phonebook menu item After this you will be prompted to specify the filename and location of the CSV file containing your list of contacts Note Refer to your e mail client documentation for instructions on how to import a CSV file containing a list of contacts 5 5 Configuring for Multiple Providers X PRO allows you to configure your s
23. ee Re seke 14 Copyright 2004 Xten Networks Inc All rights reserved i Wa ER X PRO User s Guide 4 Extended Calling Featuks uses bre e bx dese Ue EXER V EPI HEU Fd DUIS barro dup ee gee ee MEG CIEN ona TUUM 15 41 1 Starting a Conference Call eiecit e eet ED ER e RR Ee Ee resi Ev EE EEEE Eed Vi 15 4 1 2 Adding another Party to the Conference 15 4 1 3 Removing a Party from the Conference 15 4 1 4 Multiple Conference Hosts ener enne nnne tenen etre nennen nr ee trennen enn enn nennen 16 42 gt Cal Transter Gs coepi aei EE RR EE N 16 4 2 Unattended Call Transfer eessen 16 42 2 Attended Call Transfef serca RE RS E CX OR CREDE EE RUE NEUE SERERE EE EG 16 Z3 Do NODDISPUEBO EE 17 E Ee iN d EE EE IE EE EE EE EE IE OR 17 45 Eie EE OE EE EE EE N 17 5 Phonebook and Menu GE Sill Th Phonebook e i EE AE EEEE E TEE 18 52 The X PEOHMGDE enee Ee 19 Eeue ER EE ER EE 20 ME Tar TT T ET OE ER OE 20 E DE e EE 20 SE E H EE 21 5 4 3 Import to Phonebook sese enne ener enne enne nnn ener enn tenir inerenti nne 21 SAA Export Phonebook EE AR EE etre ert en eei tne pa E Pe OE etu pa EE E REES E FETEI T ERTE a SE 22 5 5 Configuring Tor Multiple Providers ss sis peti rtm eigene 22 D1 SIP Proxy Settings usse OE N N 22 5 5 2 Selecting your EEN efus rini ie crest HE IH V LR a HERE EU rU RR ETE SIL e EN eg ES 23 5 5 3 Dialing PrefXES RE ciere iin ite ne rU UR to He mei de Maes DH p a PU Ru e DEN Seg teens 24 Advanced
24. equired Ports Port Type and Number UDP 3478 UDP 5060 UDP 8000 UDP 8001 RTCP Two additional ports after 8001 are required for each additional line used For example if using a second line UDP ports 8002 3 will be used If you are behind a firewall for which it is impossible to open such ports contact your VoIP service provider regarding firewall traversal solutions such as X Tunnels Note If your firewall restricts incoming connections you may have to use an Outbound Proxy to properly receive audio Ask your VoIP service provider for the Outbound Proxy address and port number and enter it into X PRO in the following location Menu gt System Settings gt SIP Proxy gt Your SIP Proxy gt Outbound Proxy Port7 You must also set the Use Outbound Proxy field found with the above setting to Always Port forwarding is not required on your NAT Multiple X PRO Clients behind Your NAT X PRO uses X NAT to assign random ports to each client behind your NAT If you are using X Lite you will have to manually assign different SIP and RTP listening ports for each client To change listening ports Menu gt System Settings gt Network From here you must assign both a unique Listen SIP Port and a unique Listen RTP Port for each X Lite client behind your gateway Multiple IP Addresses on the Same Computer If your computer has more than one IP address X PRO may have difficulty choosing the correct one To manuall
25. ftware requirements for an installation of X PRO 2 2 1 X PRO for Windows Processor Pentium II 300 or equivalent Memory 128 MB RAM Operating System Windows 98SE ME 2000 or XP Connection Wired or wireless Internet connection including dial up 2 2 2 X PRO for Macintosh Hardware Suggested configuration for Mac OS X version 10 2 Operating System Mac OS X version 10 2 or later Connection Wired or wireless Internet connection preferably broadband Contact apple com for details Copyright 2004 Xten Networks Inc All rights reserved 3 Wa ER X PRO User s Guide 2 3 Audio Device Requirements Since X PRO is a software telephone application you will require both speaker and microphone devices to make calls Any of the following configurations are acceptable e External speakers and microphone requires a full duplex sound adapter e Dual jack multimedia headset requires a full duplex sound adapter e Built in microphone and speakers requires a full duplex sound adapter e USB multimedia headset e USB phone 2 4 Installing X PRO Installing X PRO is straightforward and follows familiar software installation procedure 2 4 1 Windows Installation Follow the instructions below for installation of X PRO on a Windows machine 1 Exit any software applications that use sound such as CD and media players 2 Run the setup executable file This will typically be the X PRO Install exe file or something similarly Note
26. gt Your SIP Proxy gt Outbound if applicable SIP Proxy STUN Server System Settings gt Network gt Primary Secondary STUN Server DNS Server System Settings gt Network gt Primary Secondary DNS Server X Tunnels Server if System Settings gt X Tunnels gt X Tunnels Host applicable Ping is network utility used to determine if your computer can reach another machine and if the remote machine is alive How to Ping A Computer Windows 1 Click the Start button Click Run Type command Click the OK button The Windows Command Prompt will open Type ping computer address where computer address is the domain name or IP address of one of the computers in the above table 7 Ifthe result is could not find host or request timeout that computer is not available Please contact your VoIP service provider for assistance pln de oe pa How to Ping a Computer Mac OS X 1 Launch the Network Utility found in your Applications Utilities folder 2 Click on Ping from the list at the top 3 Enter the address of the computer and click Ping Copyright 2004 Xten Networks Inc All rights reserved 29 Wa ER X PRO User s Guide Firewall and NAT Issues If your computer is behind a firewall certain ports must be open for X PRO to be able to communicate with your VoIP service provider The required ports are listed below in Table 4 Please see your firewall documentation for help on opening ports Table 4 R
27. he dial pad to select your proxy This will display the dialing prefix associated with that proxy Enter the number as normal and click the Dial button 3 Useaconfigured dialing prefix as explained below Copyright 2004 Xten Networks Inc All rights reserved 23 x A X PRO User s Guide 5 5 3 Dialing Prefixes As you will notice the default dialing prefix is given as for Proxy 1 2 for Proxy 2 etc The Default proxy has no dialing prefix To call via a given proxy enter the dialing prefix before your number For example enter the number 1251251 to dial 25 251 through proxy 1 where 1 is the dialing prefix for proxy 1 You can enter a custom dialing prefix for each proxy Each dial prefix takes the following form lt Prefix gt lt Prefix Replacement gt Dial Length lt Prefix2 gt lt Prefix Replacement2 gt Dial Lenght2 gt Each set of prefixes is separated by a semicolon allowing for more than one set For example if you would like to use proxy 1 for all numbers starting with 604 you could configure a dialing prefix for proxy 1 as 1604 604 11 This would also substitute the 604 with 604 so as to make the calls local In addition the dial length specified makes sure that the number must be exactly 11 digits long before it will use that proxy This would mean that 16045550001 would be dialed through that proxy whereas 1604555 would not Copyright 2004 Xten Networks Inc All rights reserved
28. ite e Voicemail URL specification not available in X Lite e Auto conference Auto answer not available in X Lite Redial Multiple SIP proxy registration Dynamic codec selection Caller ID and call timer Mute functionality Microphone and speaker calibration and adjustment Speakerphone capability echo cancellation Recent calls list Phonebook and easy to use menu system Key stroke shortcuts for most major functions Touch tone generation RFC 2833 SIP Compliant RFC 3261 G 711u G 711a GSM G 729 not available in X Lite iLBC and Speex codecs STUN firewall discovery NAT Firewall traversal intelligence X Tunnels server specification Access to advanced network and system settings Encrypted voice option available Requires access to X Tunnels NAT Traversal service contact your service provider for details Special version of X PRO called X Cipher sold separately can provide fully encrypted voice conversations using the latest encryption technology Copyright 2004 Xten Networks Inc All rights reserved 1 A X PRO User s Guide 1 2 How does it Work Instead of making calls over the regular telephone network calls are made over computer networks either through your Internet Service Provider s connection or through your local network This is called Voice over Internet Protocol VoIP Calls made to another Internet telephone anywhere in the world are generally free while calls made
29. ith your username Domain of your provider s SIP proxy URL of the SIP proxy with port i e mysipdomain com 5062 port 5060 will be assumed if none is entered Sometimes given by your provider along with the SIP proxy i e nat mysipdomain com 5080 Default allows X PRO to decide when it is needed Always force X PRO to use configured O B Proxy Never instruct X PRO to not use O B Proxy Set to Default to allow X PRO to decide when this is necessary Normally left at Default Allows you to configure a SIP URL for voicemail If this is configured X PRO will automatically forward all calls to this URL Allows you to send voicemail to either the Voicemail SIP URL or the Forward SIP URL Set to Yes for direct dialing without having to use a SIP proxy Discussed below Double click on this to launch your default browser pointed at your provider s home page if available Double click and then confirm to update proxy settings if available Select to clear all configured settings for this proxy your list of proxies You will now see your newly configured proxy in the list 5 5 2 Selecting your Proxy Now that you have multiple providers proxies configured you have to specify through which provider you would like to make a call You may choose a proxy for outbound calling in one of the following ways 1 Simply enter the number This will automatically choose your Default proxy for the outgoing call 2 Right click over t
30. limit of 50 of each type 5 4 User Settings This group of menus includes access to the softphone registration details various application settings and phone book utilities 5 4 1 Phone Status This item provides information regarding the softphone including the software version and registered license key for your copy of X PRO Copyright 2004 Xten Networks Inc All rights reserved 20 Wa bx X PRO User s Guide 5 4 2 Features The following configurable items are available from the Features menu Ring Tone gt Launch the Application gt Start the Application in hidden mode Main Window Always On Topf Use Orange Background gt Enable DND Auto Answer gt Auto Answer Wait Time gt Incoming Calls Start on Line 1 Enable Auto Conference gt 5 4 3 Import to Phonebook Select this option to import a list of contacts from your e mail client into the X PRO phone book You must first export your list of contacts from your email client to a CSV Comma Note See your provider for availability of downloadable ring tones Choose Yes to start when Windows starts not applicable to Mac users Yes indicates that the application will start up hidden as an icon in the system tray Windows or in the Dock Mac Choose Yes and the dial pad will remain on top of all open windows even if it is not in focus Choose Yes to give the call display and menu window an illuminated look Enable Do Not Disturb cover
31. mplete number to dial Tab Do Not Disturb DND Ctrl d Auto Answer AA Ctrl a Auto Conference AC Ctrl f with no lines active Call Ignore Ctrl 1 Default Letters to Digits Space bar Windows only Inc Dec Speaker Volume Up Down Arrows Inc Dec Microphone Volume Right Left Arrows Check for Upgrades Ctrl g Copyright 2004 Xten Networks Inc All rights reserved 28 Wa SK X PRO User s Guide Appendix A X PRO Troubleshooting The following is a guide to troubleshooting various issues that may arise when using the X PRO softphone You may find that the problem you are experiencing is explained within Networking Problems Note This guide assumes that your Internet connection is working normally If this is not the case please contact your Internet Service Provider Login Timeout If you are getting a Login Timed Out error message you may have entered your username or password incorrectly Double check these values with your VoIP service provider You also may have problems contacting your SIP proxy server Make sure you can ping the following computers listed in Table 3 below If you cannot contact any one of these computers you may experience difficulties Table 3 Relevant Network Hosts X PRO Menu Location or ask your provider SIP Proxy System Settings gt SIP Proxy gt Your SIP Proxy gt SIP Proxy Outbound SIP Proxy System Settings gt SIP Proxy
32. nc All rights reserved 31 Wa bx X PRO User s Guide e The microphone balance is not muted in the playback section of Windows audio controls When you are configuring sound you may need to examine the volume control setting e You will hear echo if your microphone can pick up your speaker sounds such as when not using a headset e Microphone level may be too high or amplifier is turned on in the generic Windows audio controls One Way Audio Some IP telephones do not obey Reverse UDP Mapping Rules which can cause one way audio in your conversation Try your call with this setting Menu gt Advanced System Settings gt RTP Settings gt Obey Reverse UDP Mapping Rules No Also if your firewall restricts incoming connections you may get one way audio Configure X PRO to use your provider s Outbound Proxy if available as explained under Firewall and NAT Issues earlier in this appendix Diagnostic Log X PRO writes diagnostic information to a log file You can view this log file by pressing F9 on your keyboard It is rather cryptic but if you are having difficulties with X PRO it may be necessary for you to e mail it to your technical support representative Log 2004 Xten Networks Inc All rights reserved X PRO release 1103a build stamp 13984 License key 6BC40A776CC24AC2A61BDE316928D94E Established SIP protocol listen on 192 168 0 60 5060 Discovered Port Restricted Cone NAT Firewall SIP 192 168 0 60 88
33. ng is necessary Diagnostic Select Diagnostic Log to launch the Diagnostics window to give you access to the SIP protocol messaging sent and received by the softphone Copyright 2004 Xten Networks Inc All rights reserved 26 x A X PRO User s Guide Call Settings Including Default Letters To Digit Mode which when set to Yes allows you to have the letters on your keyboard mapped to the appropriate numbers i e typing in 800gofedex would give you 18004633339 Audio Settings These provide you access to advanced settings concerning the encoding and decoding of the audio stream DTMF Settings Provide access to parameters that govern the way that tone dialing is generated RTP Settings Provide access to parameters associated with the RTP media stream Codec Settings Provide access to parameters associated with the audio compression decompression formats Codec Order Allows you to set the codec priority when establishing a call Codecs assigned a lower number receive higher priority SIP Settings Provide access to parameters associated with the SIP protocol STUN Settings Allow you to configure STUN messaging and IP discovery server location Display Settings A variety of settings to govern the way that the dial pad and associated windows behave including o Inactive Greyness Allows you to set the way an inactive window either the dial pad or the menu appears The scale runs from I darkest to 255 lightest
34. number Conference calling will be covered in section 4 1 Important When you place a call by simply dialing the number of the other party you will most likely be using your default service provider for the call As mentioned earlier X PRO allows you to have multiple service providers configured so that you can call place a call over a variety of networks If you would like to place a call via a provider other than the default you would have to choose the provider also called the proxy before entering the number Calling using multiple providers is covered in section 5 5 You can also dial a number by entering the SIP URL in the form of sipuser sipdomain Copyright 2004 Xten Networks Inc All rights reserved 10 Wa ES X PRO User s Guide 3 4 Ending a Call As with traditional phones a call is brought to a close when either you or the person you are talking to actively ends the call You can end an active call by clicking on the Hang up button on the dial pad When the call has ended you will see the message Hung up in the call status After the call has ended the details of the call such as the length of the call and the caller ID will remain in the call display To clear the display click on the Clear button in the middle of the dial pad 3 5 Redial To redial a number simply click on the last dialed number shown in the call display If you have cleared the display click on the Your number is area to call the
35. oftphone for calling using more than one provider X PRO connects to a provider s network via that provider s SIP proxy Thus X PRO allows you to configure multiple SIP proxies 5 5 1 SIP Proxy Settings To configure for multiple proxies perform the following 1 Bring up the main menu Select System Settings Select SIP Proxy Select a Proxy ID i e Proxy 1 Enter the information as explained below UE a Da The SIP Proxy settings are shown in Figure 15 to the right When more than one proxy is configured you must select which proxy you would like to use before calling Selecting a proxy for calling is explained below in detail Figure 15 SIP Proxy Settings Copyright 2004 Xten Networks Inc All rights reserved 22 Ge X PRO User s Guide The following items can be configured for a given SIP proxy Enabled gt Display Name gt Username gt Authorization User Password gt Domain Realm gt SIP Proxy gt Out Bound Proxy Use Out Bound Proxy Send Internal IP Register Voicemail SIP URL Forward SIP URL Use Voicemail gt Direct Dial IP gt Dial Prefix gt Provider Website gt Update Settings gt Reset Once you have configured your proxy settings click BACK on the menu window to return to Set to Yes if you would like to use this proxy Your caller ID SIP username or phone number Sometimes required with username for authorization Password associated w
36. party of the three way call click the Conference see Figure 3 button to include all parties in the conversation 3 To end the three way call simply click the Conference button again to place both parties on hold At this point you can speaker to neither party and neither party can speak to one another 4 Youcan then talk to each party individually by selecting its respective line 4 1 2 Adding another Party to the Conference To add another party to an existing conference perform the following 1 Place conference on hold by clicking the Conference button 2 Invite another party to the conference by a selecting the line of an incoming call or b selecting an available line to initiate a call to an outside party You will now be speaking to the outside party while the conference is on hold 3 After advising the outside party that they will soon be part of the conference click the Conference button once more to re establish the conference 4 1 3 Removing a Party from the Conference To remove a party form an existing conference perform the following 1 Place conference on hold by clicking the Conference button 2 Select the line of the party who wishes to leave the conference 3 Say goodbye to the party and click the Hang up button 4 Click the Conference button once more to re establish the conference Note that a party may leave the conference on their own by simply hanging up Their line will then be indicated as inactive and
37. play The indicator will flash to show that the NT oe da am Oe rd feature is enabled Figure 10 Do Not Disturb To disable the feature simply click on the indicator once more 4 4 Auto Answer X PRO also allows you to set your softphone to Auto Answer mode When the softphone is set to this mode X PRO waits 6 seconds after a call arrives and then automatically answers the call This wait time can be changed from the User Settings item found in the X PRO menu The X PRO menu system is discussed in section 5 2 This feature is set by clicking on the small AA indicator at the bottom left of the call display As with the Do Not Disturb feature the indicator will flash when Auto Answer is enabled Auto Answer is turned off by clicking on the indicator once more This feature can be combined with the Auto Conference feature as discussed below 4 5 Auto Conference X PRO includes an Auto Conference feature which can be enabled or disabled by clicking on the small AC at the bottom left of the call display Combined with the Auto Answer feature discussed above these two features can control the way participants are added to a conference The different levels of control for managing a conference are shown in Table 1 below Table 1 Conference Management Level of Control Conference Process AA off AC off Conference Host manually accepts calls and adds Manual conference each to conference see section 4 1 2 AA on
38. roxy from this menu By selecting a proxy that is disabled you will also automatically enable it for calling Using multiple proxies is covered in more detail in section 5 5 The Diagnostic Log contains important network and protocol information which may be useful for trouble shooting a variety of issues For more on this see Appendix A X PRO Troubleshooting 3 10 Window Controls At the top of the dial pad are the minimize and close buttons see Figure 3 Depending on the version you are running the behavior of these buttons will vary 3 10 1 Window Controls for X PRO for Windows As expected the minimize button will send the application to the Windows task bar The first time you minimize the phone you will see the usage tip as shown in Figure 9 below To hide to the system tray click the close button When the application is hidden in the system tray you will still be able to receive calls With the phone hidden the dial pad pops up to alert you of an incoming call You can also click on the icon in the system tray to show the phone again The system tray Click the check box marked Don t show DELL this tip again to prevent the tip from showing up the next time you minimize the dial pad Figure 9 Minimize Usage Tip Copyright 2004 Xten Networks Inc All rights reserved 13 SK X PRO User s Guide Normally the close button simply hides the phone in the system tray as explained by the usage tip To
39. softphone to use more than one provider Setting up the softphone for multiple providers is covered in section 5 5 Shown to the right is the X PRO menu mwenu window which allows you to enter and or edit the settings for your softphone The menu can be launched at any time by clicking on the menu button on the dial pad Use your up and down keys on your keyboard to move from one item to the next You can also click on the arrows at the bottom left of the menu window to move between items Double click on an item or highlight the item and click on SELECT to reveal the list of choices Click BACK to return to the previous menu Figure 4 VoIP Service Provider Information The flashing cursor next to the item indicates that you can enter text for that item Some items contain a list of choices such as Yes or No Double click on your choice and click BACK to return to the previous menu When finished entering a group of settings click BACK to save them Copyright 2004 Xten Networks Inc All rights reserved 8 Wa ER X PRO User s Guide Fill in the following items needed to login to your provider s network As noted not all of the items need to be filled in depending on your provider Enabled Yes Display Name your name Username from your VoIP Provider often your phone number Authorization User from your VoIP Provider may not be needed Password from your VoIP Provider Domain Realmb from
40. the Dial button on the dial pad with a phone book entry hi lighted You may also dial the Speed No of the contact to call that person To close the phone book window click its close button x or click the phone book button on the dial pad Copyright 2004 Xten Networks Inc All rights reserved 18 ES X PRO User s Guide 5 2 The X PRO Menu Click on the menu button on the dial pad to bring up the menu window From here you will reach the X PRO main menu The main menu gives you access to the following menu items e Recent Calls Phonebook User Settings System Settings Advanced System Settings Note that the phone book is actually an item part of the main menu and can be launched from here as well w Double click and item or click once to Figure 12 The Menu Window highlight and then click SELECT to drive into that item Click BACK to return to the previous menu The menu window like the phone book is its own window separate from the dial pad It can be minimized to the task bar or to the Dock for the Mac version by clicking on the minimize button To close the menu window click on its close button or press the menu button on the dial pad You can also re size the menu window by moving your mouse to the lower right corner to reveal a double headed arrow When the arrow appears click and drag the corner to give the desired size Click on the up and down arrows at the bottom left of the window to move
41. the active window simply press the Ctrl g keyboard shortcut This will automatically launch your default web browser and bring you to Xten s upgrade site From here you will be allowed to download available upgrades as they become available The Mac version of X PRO allows you to check for upgrades from the Check for Upgrade menu item found on the Tools menu Copyright 2004 Xten Networks Inc All rights reserved 14 Ge X PRO User s Guide 4 Extended Calling Features Along with basic calling functionality X PRO also includes many advanced calling features normally found in business phones Among these include call transfer and call conferencing which will be covered in the sections to follow 4 1 Call Conferencing X PRO allows you to establish a conference call which will let you talk with more than one other party at once Each party in the conference will be able to hear and speak to every other party 4 1 4 Starting a Conference Call You may host a conference by calling the other parties involved or you may allow them to call you For example you can create a simple three way call by following the steps below 1 With an active call on one of the lines place the call on hold by either a selecting another line and dialing a third party or b accepting an incoming call from a third party by clicking on the line that they arrive on Either operation places the original party on hold 2 After informing the third
42. the default Network Settings configured with your softphone are appropriate for most situations In some cases however one or more of these settings may have to be adjusted depending on your gateway configuration 6 1 2 X Tunnels Settings X Tunnels is a firewall traversal solution which allows X PRO to traverse almost every type of firewall configuration Contact your provider to find out if they deploy an X Tunnels solution if so you will need to configure as shown below Copyright 2004 Xten Networks Inc All rights reserved 25 SK X PRO User s Guide X Tunnels configuration if available X Tunnels Host Enter the X Tunnels hostname from your provider X Tunnels Username Enter your X Tunnels username from your provider X Tunnels Password Enter your X Tunnels password from your provider Use X Tunnels Leave as Default to allow X PRO to decide when it s appropriate to use X Tunnels Force RTP through Leave as Default to allow X PRO to decide when it s appropriate to stream the RTP audio stream through the X Tunnels server X Tunnels Challenge Select between MDS and SHA challenge algorithms for authentication to the X Tunnels server Default is MI X Tunnels Encryption Select between Triple DES AES 128 192 and 256 bit encryption between the X PRO user agent and the X Tunnels server Default is no encryption 6 1 3 X Vox Settings These settings allow your X PRO softphone to connect to an X Vox enable
43. the rest of the conference will be unaffected Copyright 2004 Xten Networks Inc All rights reserved 15 X X PRO User s Guide 4 1 4 Multiple Conference Hosts A conference may include up to 7 individuals the conference host plus a participant on each of the 6 lines If you would like to increase the number of parties in a conference you may do so by having more than one conference host For example one person may host 6 other parties to occupy all of its available lines with one of those parties being a conference of their own containing 6 other parties This would bring the total number in the conference to 12 In theory this would allow for any number of parties in the conference however in a real situation the number of participants would be limited by bandwidth constraints at each of the conference host s machines causing audio quality to degrade For this reason conference participants would be advised to select a lower bandwidth codec such as G 729 to preserve audio quality in such situations 4 2 Call Transfer The X PRO softphone allows you to transfer an active call to a third party The softphone allows for two different types of call transfer attended and unattended 4 2 1 Unattended Call Transfer Also called b ind call transfer this occurs when you initiate a transfer without informing the third party that you are sending a call their way Follow the steps below to perform an unattended call transfer 1
44. to a regular telephone are generally much cheaper than traditional long distance calls Xten Networks Inc does not provide telephone service only the software to use such services See the next section on where to find a service provider X PRO uses the open standard Session Initiation Protocol SIP Copyright 2004 Xten Networks Inc All rights reserved 2 Ge X PRO User s Guide 2 Installation and Setup 2 1 Before You Install This section covers some of the things you should be aware of before you install the X PRO softphone 2 1 4 Finding a Service Provider If you received your version of X PRO as part of a VoIP service package then this section will not apply to you For the retail version of X PRO however you must choose a VoIP provider before you can start using the softphone The first step is choosing a provider There are many VoIP service providers available Some are listed on Xten s corporate site at http www xten com providers It is up to you to decide which service provider is best for you 2 1 2 Getting the Right Information from Your Provider After choosing a VoIP service provider you will need the following information regarding your account User Name Password Authorization User optional Domain Realm SIP Proxy address and port Outbound SIP Proxy address and port optional 2 2 Minimum System Requirements The following section outlines the hardware and so
45. ue to the level of the silence threshold Have the other party adjust their silence threshold They can do so by running the Audio Tuning Wizard covered in Section 2 7 earlier Audio Sounds Choppy in a Conference Poor conference audio may be caused by upload bandwidth limitations For example some sites have 1 Mbps download bandwidth but only 128 kbps upload bandwidth In these conditions try multiple hosts for the conference or have all participants disconnect and switch to a lesser bandwidth audio compression codec such as G 729 Poor Sound Poor or scratchy sound is a symptom of a problem with your network connection or network card The following issues could contribute to poor sound quality e There may be packet loss on the IP network Check the network performance latency and throughput A 200 millisecond round trip latency as determined from a ping should deliver good quality audio e Network devices may have performance problems Make sure you are using the latest driver Audio Contains an Echo The following tips may be useful for reducing echo heard during the conversation e Try using a headset with your sound card Another suggestion is to use a USB enabled headset which bypasses system sounds as it acts as its own sound device e Are you using a boom type headset It has been noted that some boom headsets that sit on the ear can create feedback between the boom microphone and the headset Copyright 2004 Xten Networks I
46. y set the correct IP address configure the following settings as instructed below Menu gt System Settings gt Network gt Auto Detect IP No Menu gt System Settings gt Network gt Listen On IP Your Computer s IP Another solution is to temporarily disable all but one network adapter before X PRO starts Copyright 2004 Xten Networks Inc All rights reserved 30 Ge X PRO User s Guide RPort Attribute Some VoIP providers do not support the rport signaling attribute Check with your provider To turn off rport configure the following setting as instructed below Menu gt Advanced System Settings gt SIP Settings gt Use SIP rport No Audio Problems This guide assumes your computer s sound system is working normally and that you have run the Audio Tuning Wizard To run the Audio Tuning Wizard right click over the dial pad and select Audio Tuning Wizard There are several factors that may affect sound quality when using X PRO These include the quality of the network connection network device quality and headset model Some of the problems you may experience are given below along with some useful tips on how to minimize their effect Audio Contains Pops at Loud Points in Voice Popping sound is a symptom of over modulation Ask the other party to decrease the microphone slider and or adjust the microphone gain Audio Contains Bothersome Background Noise Significant background noise can be d
47. your audio devices are working properly and are set at the right level Follow the steps below to complete the Audio Tuning Wizard 1 Click Next to begin the wizard Choose the appropriate audio devices speaker and microphone see Figure 2 3 Choose the speaker and microphone mixers these will typically be either your sound adapter or USB device depending on what you choose in step 2 Click Next to advance 4 Adjust the speaker volume to a comfortable level Click Next to advance Continued on next page Copyright 2004 Xten Networks Inc All rights reserved 5 Wa bx X PRO User s Guide Continued from previous page 5 6 7 Adjust the microphone volume listen to the playback of the recorded sample and make changes if necessary Click Next to advance Perform the microphone calibration as instructed Click Next to advance Choose your connection speed either Dial up or Cable DSL LAN Click Next to advance Click Finish to complete the wizard Note The Audio Tuning Wizard will automatically appear the first time you start X PRO You will have to launch the wizard manually each time after that Details on how to do this are included in Section 3 9 later on in the guide Audio Tuning Wizard Please select the microphone and speakers you would like to use Speakers Claritel i750 vp default Microphone SoundMAX Digital Audio Claritel i750 vp 4 Speaker Mixer Claritel i750 vp X
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