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Polycom RealPresence Group Series User Guide

1. 24 Audio Adjustments seein coos xed anos a eRe eee KI KK eh KK KK Oeste eee KK kK kk KK kk k 24 Adusi the VONMING sa cs sa asa Aka sa ca waa kay a Waaa sees deal a Obs Babes eee es 25 Mute the Microphone lk kk kk kk kk kk KK KK KK KK KK KK KI KK KK kk kk kK kk kk kk kk kk a 25 Stereo Audio in Video Calls kk kk kk kK kK KK KK KK KI KK KK KI KK KIR KI KIR KK KK tenes 25 Audio Mute Notification for Near End Site kk kk KK KK KK KIR KK K K K K KI KII KII KK 25 COMEDI 2402560900405 bk a 4 Aran a kewn dand x pe Paes a gee os Gea eee al dl ao di di a geese 26 People Content IP a ss a sx ses xil b dek ee w n l U Si d eens 26 Install People Content IP kk kK KK KK KIRR KIRR KIRI KI KI K KIRI K KIRI KIRI KIR K 26 Show Content with People Content IP kK KK KII eee 27 Stop Showing Content with People Content IP KK KK KK 27 Show Content from a Computer Connected to RealPresence Group System 27 Directory and Contact Entries i kk n kk kK kK KK KK KK KK KK KK KK KI KIR KK KK KK KIR KK KK KK 29 Browse the Global Directory kk kk kk kK KK KI KK KI KIR KI KIR KI KIRI KI KIR KI KIR KK KK KK K 30 Search for Directory Contacts kk kk Ek EK ee ee eens 30 Multiple Sites in Video Calls kk kk kk kk KK eee KI KK KK KK KK KK k 31 Place a Multipoint Call by Adding Sites nnna anaana KK KK ees 31 Place a Multipoint Call by Using Contacts 0 0
2. Change Multipoint Viewing Layout To change your layout during a multipoint call 1 With your remote control select gt Layout 2 Select Browse Browse takes you back to the main video so that you can cycle through the available layouts for the call The available layouts depend upon certain factors such as how many participants are in the call or the content status Multiple Layouts in Lync Calls In a Microsoft Lync 2013 hosted multipoint or point to point call you can now view multiple far end sites in layouts In previous RealPresence Group system releases you could only see the dominant speaker in Voice Switching Mode You can see five far end sites on Lync hosted multipoint calls Call Answering Selections To change the way calls are answered you might want to change the default settings of your system as described in the following sections Temporarily Refuse Calls Using the Remote Control Temporarily Refuse Calls Using the Remote Control If your system administrator has allowed you access you can automatically refuse incoming calls when you do not want to be disturbed Callers get a message that the call was rejected and you receive no notification about incoming calls You can however make outgoing calls Polycom Inc 35 To temporarily refuse incoming calls using the remote control 1 Navigate to Li gt User Settings gt Meetings 2 Doone of the following gt Select Do Not Disturb to Auto Answer Point t
3. eee 31 Place a Multipoint Call by Using Recent Calls 0 0 ce eee 32 Add a Call to a Multipoint Conference kk kk KK KK KK KK eee 32 Hold and Answer a Call ina Conference k k kK KK KK KI KK KIRI eee 32 Place a Call While a Multipoint Call is on Hold 20 0 00 cc ee ISIS 32 Switch Between Calls 0 0 0 KK KI KK K K KI KI K KI K KI KI KI KII KIR K KI KI KK KK KK ees 32 Polycom Inc 4 Contents Resume a Held Call gt s sna s E h kn ee ee eee eee eee 33 Hang Up an Individual Call in a Multipoint Call 2 0 0 0 0 0 ce eee 33 Hang Up a Held Call and Add a Call to the Conference 000005 33 Hang Up All Calls and Establish a Point to Point Call 0005 33 Hang Up AIGAS sa oases Bow a siva uk aa Bhat x baad al e Phe aera d al Pa tanqa di a 33 Passwords for Multipoint Calls nananana n kk kK KK KK KI KK KK K K KI KIRI KIR KIR KIRI KI KI KK KK 33 Enter a Meeting Password 4 kk kk KK KK KK KK KK KK KIRI KI KIR KIRI KI KK KK KK KK K 34 Set Up a Meeting Password i kk kk kK KK KK KK ee ee ees 34 Multipoint Viewing Modes kk kk kK kK KK KK KK kK KK kK kk KK kK KK KK KK KK KK KK KK k 34 Set the Multipoint Viewing Mode 2 0 0c ee ees 34 Multipoint Viewing Layouts lk kk kk kk kk KK KK KK ee KK KK KK kK kK ka 35 Change Multipoint Viewing Layout 0 0 0 eee ees 35 Multiple Layo
4. Polycom User Guide 4 3 0 May 2015 3725 63715 006A Polycom RealPresence Group Series Copyright 2015 Polycom Inc All rights reserved No part of this document may be reproduced translated into another language or format or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc 6001 America Center Drive San Jose CA 95002 USA Trademarks Polycom the Polycom logo and the names and marks associated with Polycom products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries Polycom All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Disclaimer While Polycom uses reasonable efforts to include accurate and up to date information in this document Polycom makes no warranties or representations as to its accuracy Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document Limitation of Liability Polycom and or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose Information is provided as is without wa
5. Group 300 system you must use the People Content IP application People Content IP The People Content IP application allows you to send content from a computer that is not connected directly to the RealPresence Group system Keep the following points in mind about People Content IP e People Content IP provides video only content No audio is shared e People Content IP supports any computer desktop resolution with color set to 16 bit or higher e Your computer resolution can be set to anything but People Content IP scales the image to 1024x768 or 1280x720 Install People Content IP You must install the People Content IP application on a computer before you can use it to show content To install People Content IP on a computer 1 On a computer with a Microsoft Windows XP Windows Vista Windows 7 Windows 8 or Apple Mac OS 10 8 operating system go to http Awww polycom com In the Search box type PPCIP application download 2 Download and install the People Content IP software Polycom Inc 26 Show Content with People Content IP After you install People Content IP you are ready to share content To start showing content 1 On your computer start the Polycom People Content IP application 2 Enter the IP address or host name of the RealPresence Group system and the meeting password if one is set To view the IP address of the RealPresence Group system using the remote select gt ka gt System Detail
6. Scheduled Meeting with the Remote 0 000 cece eee 40 Calendar Meetings 6 ka bee aa kala a a an a ak a lana ala val bane scant ceeds lt bean 40 Join a Scheduled Meeting from the Home Screen KK RR RR KIRR ees 40 Microsoft Office Communications Server and Lync Contacts XAK RR KISS 41 Contact Presence States on the Local Interface 2 0 0 0 ee 41 Multipoint Calls Using Centralized Conferencing Control Protocol CCCP 41 Calls Muted with Lync kk kk kk kK ee ee KK KK KK kk 41 Calls Recorded with Lyne kk kk kk kk kK KK KK K KI KI KI K KI KI KIR KI KI KIR KI KI KIR KK KIR KK KK K 42 Avaya Network Features i kk kk kk kk kK kk KK KI kK kK kk KK KK KK kK kK kk kk kk kk kk ka 42 Polycom Inc 5 Contents Activate Call Forwarding with Avaya 2 ccc KI K KI KIR KI KIR KI KIRI KI KIR KK 42 Deactivate Call Forwarding with Avaya saasaa kk KK KK KK eee nes 42 Transfer a Call with Avaya 4k kk kk kk kK kK KK KK KI KK KI KK KI KI K KI KIR KI KIR KI KIR KI KK KK KK KK 42 Add a System to a Call with Avaya kk kk kK KK KK KK eee K 43 Visual Security Classification in a BroadSoft Environment 0 0000 KK KK 43 Change the Security Level 0 kk kk KK KK KK KK ee KI KIR KIRI eee 43 Your Workspace agar Gon kk kk kk kk kk kK kK KK kk kk kk kk kk kk kk a kk kk kk kk kk kK kk kk kk kk a 44 Configure and View Administration Settings 0 ao
7. Sel Test POST sucra aras xal d Wana dd L0 eee eR ag aran ak J 14 View POST Warnings kk kk kK KK kK KK KK KK KK KK KK KK KK KK KK KK KK KK kk k 14 Power On the RealPresence Group System 2 0 KEK K K KK KI KK 14 Wake the RealPresence Group System kk kK KK KK eee 14 Power Off the RealPresence Group System 0 KK KEK KK KK KI KK 14 RealPresence Group Series User Interface 0 0 IY S 15 Ways to Place Answer and End Calls 0 0 00 kK KK KK KK eens 15 Call by Entering a Name or Number 0 0 0 eee eens 16 Call from the Contacts Screen kk kK KK KK eee eens 16 Call from the Recent Calls List 0 0 0 ccc eee 17 Call a Speed Dial Entry kk kk kk kk kK KK KI KI eee KK KK KK kk a 17 Answer a Call i aa Chane are aa ha oe ae and codon Fae a dk dalal kad a daa 17 ar Doz h ormrmmomm ppos po HH HHHHHEHHEH BEM MM MnMITMKME 17 gt ee AeA do be ee be bee oo od Es oe ee ea ee oe 18 Use Kiosk Mode to Speed Dial 0 0 ee KK KK KK 18 Use Kiosk Mode to Call from the Calendar 0 0 0 cece ee eee 18 Point to Point Call Hold and Resume 2 0 KK KK KK KK KI eee ees 18 Place a Point to Point Call on Hold kk kK KK KK ee eens 19 Place a Point to Point Call on Hold and Answer a Call 00 00008 19 Place a Point to Point Call on Hold and Make a Call 2 0 0 0 00 00a 19 Polycom Inc 3 Content
8. a concept Caution 7 The Caution icon highlights information you need to know to avoid a VAN hazard that could potentially impact device performance application functionality or successful feature configuration User Tip E The User Tip icon highlights techniques shortcuts or productivity A related tips Typographic Conventions A few typographic conventions listed next may be used in this guide to distinguish types of in text information Typographic Conventions Convention Description Bold Highlights interface items such as menus menu selections window and dialog names soft keys file names and directory names when they are involved in a procedure or user action Also used to highlight text to be entered or typed Italics Used to emphasize text to show example values or inputs in this form lt example gt and to show titles of reference documents available from the Polycom Support Web site and other reference sites Polycom Inc Conventions Used in This Guide Typographic Conventions Convention Description Blue Text Used for cross references to other sections within this document and for hyperlinks to external sites and documents Courier Used for code fragments and parameter names Polycom Inc 8 Before You Begin The Polycom RealPresence Group Series User Guide is for users who need to operate Polycom RealPresence Group systems Please read the Polycom RealPresence Group Series documentati
9. any additional information needed for the call The available settings depend on the type of call and your system s configuration Press on the remote control to place the call or select Place a Call Call from the Contacts Screen If your system administrator has added directory and contacts you can view your favorites and search for contacts registered to the same Global Directory Server To place a call from the Contacts screen 1 2 Navigate to T gt off or use your remote control to select gt e With your remote conitrol highlight the entry on the RealPresence Group system screen and select Call or press To see more details about an entry select Info To search for an entry in the directory enter the contact name then select the Search keyboard key Polycom Inc 16 Call from the Recent Calls List You can quickly choose a number to call from a list of the sites you have called recently The Recent Calls screen provides details of all incoming and outgoing calls including the time of the calls To place a call from the Recent Calls list 1 Using your remote control do one of the following gt On the local interface navigate to bey and select Ol gt Press and on the local interface select e 2 Highlight the entry you want to call 3 Press Select and Call or to use your remote control select Call a Speed Dial Entry If your system administrator enabled Speed Dial you can you use your rem
10. audio and video bidirectionally between RealPresence Group systems remote Lync clients or Lync AV MCUs For information on multipoint call hold and resume refer to Multiple Sites in Video Calls Place a Point to Point Call on Hold In a point to point call you can place a call on hold and then answer an incoming call make an outgoing call or switch between two calls After you complete a call you can resume the call you had on hold Polycom Inc 18 To place a point to point call on hold Press Menu on the remote control then select Active Call gt Hold When a call is on hold On Hold appears on the RealPresence Group system screen for 5 seconds After 5 seconds the Hold icon TI appears and remains on the screen until all calls disconnect or are resumed Place a Point to Point Call on Hold and Answer a Call At times you might need to place a call on hold and answer an incoming call To place a call on hold to answer a call Use your remote control to select Hold Answer If all lines are in use and you want to hang up on the call that has been on hold the longest select Hang Up 1 Answer Place a Point to Point Call on Hold and Make a Call To make an individual outgoing call while you are on a call you must place the active call on hold To make an outgoing call while a call is on hold Press A on the remote control Place the call using your preferred method Switch Between Calls in a Point to
11. cameras or far end cameras that support pan tilt and zoom movement You can adjust the far end camera only if it is configured at the far end to allow you to control it When you are in camera control mode you can press and hold a number to save a preset For more information about presets see Camera Presets To select a near end or far end camera do one of the following e lf you are not in a call go to gt Cameras gt Select Camera Select the camera or other video source you want to use If a single camera is connected to your system Select Camera displays what the attached camera sees e lf you are ina call select gt Cameras Then select Your Cameras for near end control or Their Cameras for far end control Switch Between Cameras with the Remote Control You might want to switch the camera you are controlling Polycom Inc 21 To switch between Your Cameras and Their Cameras without accessing the menu press Select on the remote control while in a call Adjust Cameras After you select a camera you can make some adjustments to enhance the view TU Note Turn camera tracking off before adjustments Before you can adjust the EagleEye Director camera you must turn camera tracking off To adjust a Polycom EagleEye Ill Polycom EagleEye IV Polycom EagleEye Acoustic or Polycom EagleEye Director using the remote control 1 Select either a near end or far end video source to control During a multipoint call being
12. do not support Office Communicator or Microsoft Lync distribution list groups which are created on the Microsoft Exchange Server and are typically used for sending email to a group of people Contact Presence States on the Local Interface If your system is automatically provisioned and registered to a global directory server your directory might include default LDAP group members and up to 200 global contacts stored by the presence service Polycom RealPresence Group systems OCS or Microsoft Lync users in an integrated environment use the following presence icons to indicate presence states Icon Presence Description Available The user is available either in or out of a call Do Not Disturb The user is set to Do Not Disturb or Busy Unknown Presence The user s presence state is unknown or offline The user is inactive or away Multipoint Calls Using Centralized Conferencing Control Protocol CCCP If a Polycom RealPresence Group system is deployed in a Microsoft Lync Server 2010 or 2013 environment and Centralized Conferencing Control Protocol CCCP is enabled you can place and participate in multipoint calls that are hosted by Microsoft audio and video servers For more information about CCCP multipoint calling refer to the Polycom Unified Communications for Microsoft Environments Deployment Guide or contact your system administrator Calls Muted with Lync A Microsoft Lync client acting as the call organizer can mute a
13. extension of the system to which you want to forward the calls For example dial 22016 if 2 is the Feature Access Code and 2016 is the system E 164 3 Wait for confirmation beeps Deactivate Call Forwarding with Avaya To deactivate call forwarding 1 From the Polycom system Place a Call screen dial the Feature Access Code provided by the Avaya Communication Manager administrator For example 2 if 2 is the Feature Access Code for disabling call forwarding 2 Wait for confirmation beeps Transfer a Call with Avaya To transfer a call 1 While in a call press the key on your Polycom system remote control to access the tone pad 2 Press the Select button to activate flash hook The first far end system is placed on hold Polycom Inc 42 3 Wait for a dial tone and then dial the extension of the far end system to which you want to transfer the call The call connects both audio and video between the local system and the second far end system The first far end system is still on hold 4 Hang up the near end system The two far end systems are now connected in a call with audio and video if the capabilities are present Add a System to a Call with Avaya To add a system to a call 1 While in a call press the key on the Polycom system remote control to access the tone pad 2 Press the Select button to activate flash hook The far end system is put on hold 3 Wait for a dial tone and then dial the extension of the s
14. hang up all active and held calls and establish a point to point call with the incoming call Hang Up All Calls To hang up all calls in a multipoint conference call Using your remote control navigate to Hang Up All Passwords for Multipoint Calls You might be required to enter a meeting password to join a multipoint call And you can require that far end systems enter a meeting password to prevent unauthorized participants from joining multipoint calls hosted by your RealPresence Group system Keep the following points in mind regarding meeting passwords e If you need to generate touch tones DTMF tones when you are in a call press the key on your remote control and a message displays Touch tones enabled Then use the number keys to enter numbers e Do not seta meeting password if multipoint calls include audio only endpoints Audio only endpoints are unable to participate in password protected calls e Microsoft Office Communicator clients are unable to join password protected multipoint calls e SIP endpoints are unable to dial in to password protected multipoint calls e If a meeting password has been set for a call People Content IP clients must enter the password before joining the meeting Polycom Inc 33 Enter a Meeting Password To enter a meeting password e fa prompt appears on the screen use the remote control or onscreen keypad to enter the password e If you hear an audio prompt use the re
15. hosted by a system in the call you can adjust a camera only at the far end that has a current speaker 2 Press the navigation buttons on the remote control to move the camera up down left or right 3 On the remote control press to zoom out or to zoom in Select EagleEye Director Tracking Type in a Call If your administrator has enabled Administration settings for users in the local interface you can set the tracking type to use in a call e Voice Moves the view between the speaker and the room during a meeting e Direct Cut Moves the view directly from speaker to speaker To select the camera tracking type 1 Select Settings gt Administration gt Camera Tracking 2 For the Tracking Mode setting do one of the following gt Select Voice to track the speaker When another speaker starts talking the view switches from the first soeaker to the room then to the next speaker gt Select Direct Cut to track directly from speaker to speaker You must recalibrate the left camera when you select Direct Cut mode Enable EagleEye Director Tracking in a Call If EagleEye Director tracking is enabled the camera follows the person or people who are speaking This tracking action also called automatic camera positioning can be manually started or stopped You must start camera tracking using the menu before the Mute and Unmute buttons will again affect tracking After the call is complete EagleEye Director returns to its default setti
16. icons To avoid security risks Polycom recommends that all participants communicate the state of their padlock icons verbally at the beginning of a call Encryption Check Code for H 323 Point to Point Calls To provide extra security for encrypted H 323 calls the RealPresence Group system provides an encryption check code Participants in a call can use this check code to verify that their call is not being intercepted by a third party This mechanism is most useful for point to point calling in externally hosted multipoint calls check code numbers do not match any other numbers in the call The check code is a 16 digit hexadecimal number that is calculated so that the number is the same at both sites in the call The numbers are identical if and only if the calculation uses data exclusively from the two sites in the call with no data being intercepted and modified by a third party Verify Encryption Check Codes Polycom recommends verifying check codes at each site to protect against third party eavesdropping on H 323 point to point calls To verify the check codes match 1 Place an encrypted H 323 point to point call between two sites 2 Select on your remote control then navigate to Settings gt System Information gt Call Statistics 3 At Call Encryption locate the 16 digit check code as in the following example ABC 123 ab 1234 1a2b34c99009d66e 4 Verbally verify that the check code is the same at both sites 5 Do o
17. indicator on the front of the Polycom EagleEye View camera is lit when the system is muted or when a Polycom microphone is connected and muted e The microphone might mute when the system automatically answers an incoming call and if the system is configured to mute auto answered calls To mute the microphone Press Q on the remote control If a Polycom tabletop microphone array is connected to your system you can mute the call by touching on the microphone The indicators on the microphone are red when your audio is muted This near end icon also appears on the monitor display Stereo Audio in Video Calls If your video conferencing room is configured to use stereo sound the left and right microphone inputs are configured during system setup It is important that you do not move the microphones as this might detract from the stereo audio experience Note Stereo audio Stereo audio is available only in video calls of 256 kbps or higher Audio Mute Notification for Near End Site When the near end site microphone is muted and the RealPresence Group Series audio system detects sound in the near end site conference room the RealPresence Group Series displays a You are muted notification to warn you that your audio is muted This message appears for 8 seconds on the near end site main display and is displayed once per audio mute session Audio mute notification is automatic and no intervention is required Polycom Inc 25 Co
18. not be visible You might also see reminders displayed on the system a short time before each meeting Polycom Inc 39 p User Tip Scheduled meetings NY e Meetings are displayed as days of the week starting with the current day e The calendar meeting list displays the next 15 meetings scheduled for the current day and the next 6 days ending at midnight View Scheduled Meeting with the Remote To view scheduled meetings from the calendar using the remote Inthe local interface access the Home screen Scheduled meetings are listed for the current day and for the next 6 days Calendar Meetings RealPresence Group systems can connect to Microsoft Exchange Server 2010 or 2013 and retrieve calendar information including meeting details If the meeting was created using the Polycom Conferencing Add in for Microsoft Outlook the RealPresence Group system can e Identify video enabled meetings with a icon displayed on the system calendar e Let users join the meeting without knowing the connection details If your RealPresence Group system is configured to connect to the Microsoft Exchange Server and the Polycom Conferencing for Microsoft Outlook add in is installed at your site you can join a scheduled meeting from the Calendar screen If the home screen does not display calendar information the system is not registered with the Microsoft Exchange Server If no meetings are scheduled a No Meetings Today message is dis
19. 3 On the computer click Connect 4 In People Content IP open the content you want to show and click lt User Tip Multiple windows and People Content IP y If you are using multiple windows on your computer move the People Content IP icon to the window you want to share Stop Showing Content with People Content IP When you are done showing content you must shut down People Content IP To stop showing content 1 Ifthe People Content IP toolbar is minimized maximize it by clicking the icon in the task bar 2 Click in People Content IP 3 Click Disconnect Show Content from a Computer Connected to RealPresence Group System Before you show content check that the computer video output is configured to use one of these supported resolutions and refresh rates For best video quality use refresh rates of 60 Hz or less Resolution Refresh rates Hz 800 x 600 56 60 72 75 85 1024 x 768 60 70 75 85 1280 x 720 50 60 1280 x 768 60 1280 x 1024 60 75 1600 x 1200 60 1680 x 1050 60 Polycom Inc 27 Resolution Refresh rates Hz 1920 x 1080 60 1920 x 1200 60 Note Resolution and refresh rates The way you set the resolution and refresh rate differs depending on the type of operating system you have Check your computer s manual or help topics for the appropriate steps Before you prepare to show content make sure the computer is powered on and connected to the RealPresence Group system You can connect a
20. Point Call In certain situations you need to be able to switch between two calls To switch between calls Use your remote control to select Switch To Resume a Point to Point Call When you no longer want to keep a call on hold you can resume the call To resume a held call Use your remote control to select Resume Call i Note Far end site hold message If the far end site puts you on hold a message displays for 5 seconds that you have been placed on hold Encrypted Calls If encryption is enabled on the system a locked padlock 7 appears on the monitor screen when a call is encrypted If a call is not encrypted an open padlock appears on the monitor screen Polycom Inc 19 e If you are in a point to point call or a multipoint call hosted by another system the padlock icon displays the state of your individual connection e If you are hosting a multipoint call the padlock icon displays the combined state of all connections encrypted if all connections in the call are encrypted unencrypted if one or more connections in the call are not encrypted In one call some connections might be encrypted while others are not However the padlock icon might not accurately indicate whether the call is encrypted if the call is cascaded or includes an audio only endpoint If encryption is required on your system the far end must support encryption or the call will not be completed Note Communicate state of padlock
21. a system device or service encounters a problem you see an alert next to the Settings button on the menu This screen includes the following system status details for either out of a call or in a call status Polycom Inc 51 Status Screen Active Alerts Call Control Audio EagleEye Director VisualBoard LAN Servers Log Management Description Displays the status of any device or service listed within the Status screens that has a current status indicator of red Alerts are listed in the order they occurred When a system device or service encounters a problem you see an alert next to the Settings button on the menu Displays the status of the Auto Answer Point to Point Video and Meeting Password settings Displays the connection status of audio devices such as the microphones SoundStation IP and SoundStructure Displays the connection status of the EagleEye Director if one is connected If the camera system is not connected this choice is not visible on the screen Displays the connection status of the VisualBoard if one is connected If VisualBoard is not connected this choice is not visible on the screen Displays the connection status of the IP Network e Always displays the Gatekeeper and SIP Registrar Server e Displays the active Global Directory Server LDAP Server or Microsoft Server e If enabled displays the Provisioning Service Calendaring Service or Presence Service Displays the s
22. aaa aaaea eee IK SJ 44 Allow the Far End System to Control Your Camera kk kk kk KK RR RR RR K eee 44 Adjust Ior Room LIGMUNG cane 6 ates saa xa oa ons Mees Fee a A EEANN EE eee ens 44 Configure the Automatic Self View Control 0 KK KRI KIR KK ee 45 Allow Video Display on the Web 0 eee eens 45 WOE Ke YDO Q ork an xa aa ld ak a a avde ese l Ree al Go ee dh e l bats OS See ns bee 45 Record Calls on a RealPresence Group 700 System KEKE ees 46 Polycom RealPresence Capture Server Recording 00 cece eee eee LU 46 RealPresence Capture Server Connection Methods 0 0c eee ee eee 47 RealPresence Capture Server TVUI Interface kk kk kk KK KK RR KR RR ee 47 Use the Remote Control to Record on a RealPresence Capture Server 49 Use Far End Controls to Record on a RealPresence Capture Server 49 Incoming Call Alert for Hearing Ilmpaired Users kk kk kk kk KK KR K KIR KI KIR ees 50 Tips Tor Troubleshooting xu s sadenenud ade suala a deeds Bee Shee ae ema al ah ed 50 DD eaeeae p p pp e ep e rn pere ama 50 System Information Status and Diagnostics Information 0000 KK 50 Access the Information Screen kk kK KK ee ees 51 Access the Status Screen kk kk cada eae ye aes eee eee wae ee be 51 Access the System Diagnostics Screen uk KK KK eee 52 View Call Statistics for an Active Point to Point Call with the Rem
23. alls and much more Get Help For more information about installing configuring and administering Polycom products refer to Documents and Downloads at Polycom Support Polycom and Partner Resources To find all Polycom partner solutions see Strategic Global Partner Solutions Polycom Inc 9 Before You Begin The Polycom Community The Polycom Community gives you access to the latest developer and support information Participate in discussion forums to share ideas and solve problems with your colleagues To register with the Polycom Community simply create a Polycom online account When logged in you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware software and partner solutions topics Polycom Inc Polycom RealPresence Group Series This guide includes information about the Polycom RealPresence Group Series systems It includes information that helps you when you re just starting to learn about video conferencing or if you need a quick refresher It also includes step by step instructions for everyday video conferencing tasks All RealPresence Group systems except the 700 systems support 1080p60 performance for people or for content at one time The RealPresence Group 700 systems support 1080p60 performance for people and content at the same time You can use the remote control to operate the system or you can purchase and use th
24. an the background Enabling this setting helps to darken a bright background which can impact the tracking performance of the Polycom EagleEye Director Polycom Inc 44 r User Tip Backlight control display NY Because backlight controls adjust the main built in camera these controls do not make content displayed from a computer appear brighter To turn backlight compensation on From the Home screen select Ej gt User Settings gt Camera gt Backlight Compensation and enable the setting Configure the Automatic Self View Control lf your administrator has allowed user access to the Automatic Self View Control you can configure this setting so that users can display or hide the Self View window To enable or disable the Automatic Self View Control 1 From the Home screen select Lij gt User Settings gt Camera 2 Ifyou want users to be able to turn the Self View on or off enable the Automatic Self View Control setting If you disable it users do not see the Self View setting at gt Self View and the RealPresence Group system determines whether the Self View is displayed or not To turn Self View on and off during a call 1 With your remote control select gt Self View 2 Select On to display the Self View of the near end site in a call or Off to hide the Self View Allow Video Display on the Web If your system administrator has allowed access to user settings you can choose whether to allow viewin
25. ations for using the following Polycom RealPresence Group systems e Polycom RealPresence Group 300 System Model Group 300 Type P001 e Polycom RealPresence Group 310 System Model Group 310 Type P001 Model Group 500 Type P001 e Polycom RealPresence Group 700 System Model Group 700 Type P002 e Polycom RealPresence Group 500 System Polycom Inc 56 For more regulatory information refer to the Regulatory Notices for the Polycom RealPresence Group Series at support polycom com Caution EagleEye Acoustic camera interoperability VAN If you have an EagleEye Acoustic camera be sure to use it only with UL approved Information Technology Equipment ITE or similarly approved equipment Polycom Inc 57
26. ays the audio that would be sent to the far site in a call This test is not available when you are in a call Tests whether the system can establish contact with a far site IP address that you specify PING returns abbreviated Internet Control Message Protocol results It returns H 323 information only if the far site is configured for H 323 It returns SIP information only if the far site is configured for SIP If the test is successful the Polycom RealPresence Group system displays a message Tests the routing path between the local system and the IP address entered If the test is successful the Polycom RealPresence Group system lists the hops between the system and the IP address you entered Tests the color settings of your monitor for optimum picture quality If the color bars generated during the test are not clear or the colors do not look correct the monitor needs to be adjusted Tests the audio cable connections A 473 Hz audio tone indicates that the local audio connections are correct If you run the test from the system during a call the far site will also hear the tone Measures the strength of audio signals from the microphone or microphones far site audio and any device connected to the audio line in e To check the microphone or microphones speak into the microphone To check far site audio ask a participant at the far site to speak or call a phone in the far site room to hear it ring The Audio Meters
27. computer to the HDMI or VGA video input TUR Note 3 5 mm audio input and VGA content The 3 5mm audio input is independent and not combined with VGA content on RealPresence Group systems This is because the 3 5 mm audio input is a program audio input which is always active and mixed into the RealPresence Group Series system During a call the 3 5 mm audio input is heard by both the near end and far end site participants Connections for RealPresence Group 310 and 500 systems Polycom Inc 28 Connections for a RealPresence Group 700 system a a DX 2 Dan j TUE EEE j p i Psa L U il 2 ec L k o A y z BR N 2 A AN P OAL Sy 2 LA T mm a To start showing content from a source connected to a RealPresence Group system Using your remote control select and then select your content source from the list While in a call you can select E gt Select on your remote to turn on and off the last used content source To stop showing content Using your remote control select gt Hide and the name of your content source such as Hide Laptop Directory and Contact Entries The directory on your RealPresence Group system stores dialing information that helps you make calls quickly and easily When a site listed in the directory calls your system the system displays the name on the screen when the call comes in If a site that calls you is not listed in the d
28. ctory or the redial key The indicators on the conference phone are green when the system is in a call and audio is not muted Place a Point to Point Call with a Connected SoundStation IP To place a multipoint call using a connected SoundStation IP 7000 conference phone 1 Call the first site 2 When the call connects press the Add Video or Add Phone soft key on the conference phone 3 Place a call to the next site 4 Repeat steps 2 and 3 until all sites are connected Control Volume with a Connected SoundStation IP To control volume in a call using a connected SoundStation IP 7000 conference phone Press and on the conference phone to adjust the volume of audio from the far end You can also adjust the volume using the volume buttons on the RealPresence Group system remote control Mute Audio with a SoundStation IP To mute audio in a call using a connected SoundStation IP 7000 conference phone Press on the conference phone Polycom Inc 38 You can also mute the audio using the mute button on the RealPresence Group system remote control or on a connected RealPresence Group system microphone The indicators on the conference phone are red when your audio is muted The near end i icon also appears on the monitor display End a Call with a Connected SoundStation IP To end a call using a connected SoundStation IP 7000 conference phone e Press on the conference phone to hang up the call e Press the More sof
29. depending on how your system is configured Configure and View Administration Settings If your administrator has allowed access you can configure some of the Administration settings while other settings are read only In the local interface use the remote go to Ej gt or Once your administrator has configured a password to protect your system the icon changes from apq icon to a e icon and you must enter a User ID and password to access these settings For details about Administration settings refer to the Polycom RealPresence Group Series Administrator Guide Allow the Far End System to Control Your Camera If your system administrator has allowed access to user settings you can allow the far end system to control your camera Far end participants can also set and use presets for your camera if their systems support presets r Z8 User Tip Setting display is immediate MY Changing this setting takes effect immediately even if a call is in progress To allow others in the call to control your camera 1 From the Home screen select gt User Settings gt Camera 2 Select Allow Other Participants in a Call to Control Your Camera Adjust for Room Lighting If your system administrator has allowed access to user settings you can use the backlight control to adjust the brightness of the video that the main camera sends to the RealPresence Group system Use backlight compensation in situations where the subject appears darker th
30. e optional Polycom Touch Control When you use the Touch Control the infrared remote control is disabled For detailed information on the available systems and bundles as well as the most recent feature descriptions refer to the Polycom RealPresence Group Series Release Notes available at Support polycom com Note Options are enabled by your administrator RealPresence Group systems can be configured to show only those options used in your organization Therefore this guide might cover options that you cannot access on your system To find out more about these options speak to your administrator Remote Control Use the remote control to place calls adjust the volume zoom the camera navigate screens and select options The RealPresence Group systems and the EagleEye cameras have infrared receivers You can control your RealPresence Group system by pointing the remote control toward the RealPresence Group system or the EagleEye camera if connected You might need a special cable to connect an SDI camera to the system to receive infrared signals from the remote control For more information about the cable contact Polycom support Note Infrared remote control is disabled when the system is paired When the RealPresence Group system is paired with the optional Polycom Touch Control the infrared remote control is disabled This insures that only one device is controlling the system Polycom Inc 11 Remote Control Buttons and D
31. e that your system is configured with the correct number System Information Status and Diagnostics Information You can review information about calls network usage and performance on the various RealPresence Group systems screens The System Information screen has the following choices e Information e Status e Diagnostics e Call Statistics in a call only TE Note Available system menus vary Available system menus vary based on how your administrator configured the system Therefore this section might cover options that you cannot access on your system To find out more about these options please talk to your administrator Polycom Inc 50 Access the Information Screen To access the Information screen Goto 2 gt System Information gt Information Information Screen Description Displays the following system information e System Name e Model e Hardware Version e System Software e Serial Number e MAC Address System Detail e IP Address Displays the following network information e IP Address e Host Name e H 323 Name e H 323 Extension E 164 e SIP Address e Link Local e Site Local Network e Global Address Displays the following usage information e Time in Last Call e Total Time in Calls e Total Number of Calls Usage e System Up Time Access the Status Screen To access the Status screen Go to E3 gt System Information gt Status Out of Call Status Information When
32. emote control to select Hold Answer to hold the current call and answer the incoming call Note Cannot hold specific calls in a multipoint conference You cannot put an individual participant in the meeting on hold and resume in a multipoint conference Place a Call While a Multipoint Call is on Hold You might find yourself needing to hold the conference call in order to make a new call To make an outgoing call while a call is on hold Press on the remote control Place the call using your preferred method Switch Between Calls You can switch between held and active calls To switch between calls Use your remote control to select Manage This allows you to determine which call to make active Polycom Inc 32 Resume a Held Call When there is no active call but there is a call on hold you can resume the held call To resume a call on hold If you have a single call on hold with no active call to resume the call on hold select Resume Call Hang Up an Individual Call in a Multipoint Call To hang up an individual call in a multipoint call Using your remote control navigate to the call that you want to hang up and press Hang Up a Held Call and Add a Call to the Conference Select Hang Up 1 Answer to hang up the call that has been on hold the longest The incoming call is added to the conference Hang Up All Calls and Establish a Point to Point Call Select Hang Up All Answer to
33. eo When you start the video the video pause icon disappears from the display Polycom SoundStation IP 7000 Conference Phone and the RealPresence Group System When you connect a Polycom SoundStation IP 7000 conference phone to a Polycom RealPresence Group system the conference phone becomes another interface to dial audio or video calls The conference phone operates as a microphone and as a speaker in audio only calls For more information refer to the SoundStation IP 7000 documentation available on the Polycom web site Polycom Inc 37 Answer a Call with a Connected SoundStation IP To answer a call using a connected SoundStation IP 7000 conference phone Press the Answer soft key on the conference phone Place a Point to Point Call with a Connected SoundStation IP To place a point to point call using a connected SoundStation IP 7000 conference phone 1 Press ay on the conference phone and press the Video or Phone soft key 2 On the conference phone keypad enter one of these gt The IP address for example 10 11 12 13 of the site you want to call gt The phone number for example 19784444321 of the site you want to call gt To enter letters press the ABC soft key To enter an asterisk press the Video button and then press on the SoundStation IP 7000 keypad two times gt To enter a dot or symbol press the ABC soft key then 3 multiple times You can also place calls using the conference phone s dire
34. escriptions Descriptions of the remote control parts are shown in the following table and corresponding graphic Remote Control Button Descriptions Parts of the Remote Control Number Description 1 LED IR emitter E Decrease speaker volume 5 4p 3 2 3 Increase speaker volume 4 5 Zoom camera out 4 Ee 5 Zoom camera in Press center Select button to select 6 highlighted menu item Navigate through menu items using the Up Down Left and Right buttons pan tilt the 7 camera Delete letters or numbers or go back to a 9 8 previous screen 9 Display the Menu screen 10 Return to the Home screen 12 11 Place answer call 12 End reject call 13 Enter letters or numbers MNG In camera control mode move the camera to a stored preset or press and hold a number 9 14 to store a preset 16 e Generates an asterisk if the cursor is ina text field e Generates a period if the cursor is ina 15 numeric field 17 Generates touch DTMF tones Press 16 followed by DTMF keys to send 17 Mute or unmute a microphone Recharge the Remote Control Battery Your system setup sheet shows how to charge the battery in the remote control the first time When the remote control battery power is at 10 or less a notification displays on the home screen Although other Polycom Inc 12 notifications might override the low battery notification the low battery notification returns after the other notificati
35. f the search string Do not begin a search string with a first name Multiple Sites in Video Calls Multipoint conferences involve at least three different endpoints During a multipoint call multiple sites can see and hear each other You can also share content in a multipoint call just as you can in a point to point call All systems can participate in multipoint calls To host multipoint calls your RealPresence Group 500 or 700 system must have a multipoint video option key installed You can host multipoint calls using a video conferencing system with multipoint capabilities or you can use a bridge such as the RealPresence Collaboration Server 800s Tl Note Multipoint limitation You cannot host multipoint video calls on RealPresence Group 300 and 310 systems How you place a multipoint call depends on whether you re using a RealPresence Group system or bridge with multipoint capabilities The number of sites allowed in the call is determined by the capabilities of the system or bridge hosting the call Place a Multipoint Call by Adding Sites To place a multipoint call by adding sites to a call Call the first site After the call connects press on the remote control to open the dialing keypad Place a call to the next site For more information refer to Call by Entering a Name or Number Repeat the above steps until all sites are connected A OQO N Place a Multipoint Call by Using Contacts To place a mul
36. fies the security classification level of an endpoint This feature must be enabled by your administrator it is disabled by default After a SIP call is initiated the negotiated security level is assigned to the RealPresence Group system The security level can be viewed or changed in the local interface during a call When the system is not in a call or a call is on hold the security classification level does not display If Security Classification Level was enabled by your administrator the current level displays on all endpoint monitors only during an active call Change the Security Level While you can change the security level you cannot raise the it higher than the default setting designated by the BroadSoft server Polycom Inc 43 To change the security level while in a call 1 Inthe local interface navigate to Call gt Security 2 From the Security Classification list select the desired security level 3 Click Continue to confirm your selection After the security classification is raised or lowered a message displays for five seconds to notify all video participants of the new security classification level The active call security classification has been downgraded or upgraded to New Security Classification Level User changes are only applicable to the current call and are reset by the BroadSoft server at the start of the next call Your Workspace You can customize what you see on the system screen
37. g of the room where the system Is located or video of calls in which the system participates Caution Default setting does not allow video display VAN The default setting is to not allow video display on the web Be sure to verify whether your system _ administrator wants the setting to be changed To allow the display of video on the web 1 Navigate to gt User Settings gt Meetings 2 Select Allow Video Display on Web USB Keyboards To enter data and navigate your system s local interface you can attach a standard English USB keyboard to one of the system s USB ports When a USB keyboard is connected to a RealPresence Group system you can enter only numbers with the remote control on the local interface s iW gt Keypad or T gt Contacts screens Polycom Inc 45 To enter letters unplug the keyboard from the USB port then select the Keyboard button now displayed on your system screen For more information about entering letters on the virtual keyboard refer to Call by Entering a Name or Number Record Calls on a RealPresence Group 700 System On a RealPresence Group 700 system you can record a call on Monitor 3 You can either record the speaker and content or record the speaker only Your administrator must configure the settings for this feature To record a call using a DVD or DVR device 1 2 Power off your RealPresence Group 700 system Attach a VGA cable from the VGA video output on your RealP
38. g a call using this method you must obtain the VRR number and the IP address H 323 ID or SIP address of the RealPresence Capture Server Dial a RealPresence Group system from a RealPresence Capture Server portal If you have access to a RealPresence Capture Server portal you can log in to the portal to dial in to a Group system from which you want to record a call This method is ideal for an administrator of a remote RealPresence Group system For information about using this method refer to the Polycom RealPresence Capture Server Appliance Edition User Guide or Polycom RealPresence Capture Server Virtual Edition at support polycom com Polycom Inc 46 E User Tip Additional RealPresence Capture Server features A If you have access to a RealPresence Capture Server portal you can use additional features such as copying the URL for a recording to share with others For more information refer to the Polycom RealPresence Capture Server Appliance Edition User Guide or Polycom RealPresence Capture Server Virtual Edition at support polycom com RealPresence Capture Server Connection Methods The following connection methods are supported for dialing a RealPresence Capture Server Capture Server Type Connection Method Example Capture Server If the RealPresence Group system is not registered to 10 11 12 13 system the gatekeeper or to a SIP server dial the RealPresence Capture Server IP address If the RealPresence Group syste
39. he following methods to diala RealPresence Capture Server and activate the controls on the TVUI e RealPresence Group system local interface with the remote control e RealPresence Group system with the Touch Control RealPresence Capture Server DTMF Codes You can use the RealPresence Group system local interface to start pause resume stop and playback a RealPresence Capture Server recording The supported DTMF codes for activating the button controls on the TVUI are listed in the next table The far end controls are presets that correspond to the button controls on the TVUI You activate these controls by using the selection buttons Left Up and Right on the remote control Note Access to recordings You have immediate access to a playback as long as the TVUI remains open After this time you must access the RealPresence Capture Server portal to access the recording in the list of archives where recordings are saved TVUI State Operation DTMF Code Menu display state Pause recording 1 Start a recording 2 Resume a paused recording Stop a recording 3 Playback a recording 15 Polycom Inc 48 TVUI State Operation DTMF Code Video playback state Pause the video 4 Start the video 2 Resume a paused video Stop a playback and return to the main menu e Reverse a video 4 Fast forward a video 6 Use the Remote Control to Record on a RealPresence Capture Server To activate TVIU button controls using a remote c
40. ial Entry Answer a Call End a Call Polycom Inc 15 Call by Entering a Name or Number You can place a call several different ways One easy way to place a call is to enter a specific name or number To place a call by entering a name or number 1 To place a call do one of the following using your remote control gt Press gt Navigate to iw In the dialing field enter the dialing information as follows Numbers To enter numbers select each number on the keypad with the remote control or enter numbers on your remote control Letters To enter letters select Keyboard Then use your remote control to select each letter on the onscreen keyboard Or you can use the text entry method commonly used with cell phones to select letters directly on your remote control i Note Keyboard button does not display If USB keyboard Is active The Keyboard button does not display on your system screen if a USB keyboard is plugged into the 3 4 system USB port After you unplug the USB keyboard from the system s port the Keyboard button displays Backspace To delete a number or letter press on the remote control Depending on the capabilities of your system and the system you are calling the dialing information could look like one of these examples gt 10 11 12 13 IPv4 address include the dots gt 2555 E 164 extension for H 323 or SIP gt stereo polycom com host name gt user domain com SIP Enter
41. indicate peak signal levels Set signal levels so that you see peaks between 3dB and 7dB with normal speech and program material Occasional peaks of 12dB to 16dB with loud transient noises are considered acceptable A meter reading of 20dB corresponds to OdBFS in the Polycom RealPresence Group system audio A signal at this level is likely clipping the audio system Meters function only when the associated input is enabled Note Some audio meters are unavailable when a SoundStructure digital mixer is connected to the Polycom RealPresence Group system 53 Diagnostic Screen Description Provides diagnostics specific to the EagleEye Director if this camera is connected to the system Audio Verifies microphone functionality To use this feature soeak aloud and verify that you can see dynamic signal indications for two vertical microphones and five horizontal microphones If no signal indication appears for a specific microphone manually power off the EagleEye Director and then power it back on Also verifies the reference audio signal Set up a video call Let the far side speak aloud and verify that you can see dynamic signal indications for the two reference audio meters If no signal indication appears for a specific microphone make sure the reference cable is connected firmly After you verify microphone functionality calibrate the camera again Video e Left Camera shows video from the left camera e Right Camera show
42. indicates power on the front of the system Polycom Inc 13 Power On Self Test POST After being powered on RealPresence Group 300 310 500 and 700 systems automatically perform system health checks before the systems are initialized This process is known as a power on self test or POST The status of the POST sequence is displayed with the LED indicator light on the front of the device or for the RealPresence Group 700 system in the text field display on the front of the system All test results are logged in the system memory For more information about what the colors of the indicator lights mean refer to the Polycom RealPresence Group Series Administrator Guide When the POST sequence completes with no severe errors the RealPresence Group system starts normally To see the warnings refer to View POST Warnings View POST Warnings If any warnings occur during the POST use the remote control to view them after the system starts Go to Ej gt System Information gt Status gt Active Alerts For more details use the remote conirol to select More Information lf a severe error occurs during startup the system does not power on Gontact Polycom technical support Power On the RealPresence Group System After charging your remote control or attaching accessories you need to power on the RealPresence Group Series system To power on the RealPresence Group system e On RealPresence Group 300 310 500 and 700 syste
43. ings on the local interface of the RealPresence Group system To locate the IP Address and H 323 Extension settings go to Lij gt System Information gt Information gt Network Locate the LAN Status You can view the LAN status on the local interface of the RealPresence Group system To locate LAN status go to B System Information gt Status gt LAN Locate Diagnostics You can view diagnostics on the local interface of the RealPresence Group system To locate Diagnostics go to Lj gt System Information gt Diagnostics Polycom Solution Support Polycom Implementation and Maintenance services provide support for Polycom solution components only Additional services for supported third party Unified Communications UC environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners These additional services will help customers successfully design deploy optimize and manage Polycom visual communications within their UC environments Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for Microsoft Outlook Microsoft Office Communications Server and Microsoft Lync Server 2010 or 2013 integrations For additional information and details please refer to http www polycom com services professional_services index html or contact your local Polycom representative Regulatory Notices Regulatory notices describe safety and legal consider
44. irectory you might be prompted to save the contact information in the directory when the call ends If your system is registered with a Global Directory Server you can search for information about other active sites that are registered with the same Global Directory Server These entries are stored on the Global Directory Server and you cannot edit them Polycom Inc 29 Note Topic reference For information about using a Microsoft Office Communications Server or Microsoft Lync Server directory refer to Microsoft Office Communications Server and Lync Contacts Sites that you have added are stored on your RealPresence Group system as Contacts Everyone at your site who uses the system can use the contact entries to place calls Users at other sites cannot access the contacts on your system Polycom RealPresence Group systems support up to 2 000 contacts They can also support the following e An unlimited number of contacts when the RealPresence Group system is registered with Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 or 2013 e Up to 200 additional contacts with presence when registered with a Polycom Converged Management Application CMA system For more information about this and other Microsoft and Polycom interoperability considerations refer to the Polycom Unified Communications for Microsoft Environments Deployment Guide Browse the Global Directory The global directory con
45. ker in full screen on the monitor The site that is speaking is shown in full screen to all other sites The current Full Screen speaker sees the previous speaker Set the Multipoint Viewing Mode You might want to change your multipoint viewing mode from the default Polycom Inc 34 To set your multipoint viewing mode 1 Inthe local interface go to p gt User Settings gt Meetings 2 Select a viewing mode from the Multipoint Mode list Multipoint Viewing Layouts What you see during a multipoint call can vary depending on how the RealPresence Group system is configured the number of sites participating the number of monitors you are using and whether content is shared The multipoint viewing layout configured on the host system is the one used in the call When you use two monitors of equal size you can have eight way multipoint calling depending upon your system configuration When you share content one monitor is used for content and one for people The configuration varies depending on whether your administrator has enabled Self View and how many people are participating When you do not share content the configuration for both monitors is spread over both monitors To find out more about multipoint layouts please talk to the administrator of your RealPresence Group system Note Layout option limitation If you are not in an RealPresence Collaboration Server RMX system call your only layout option is Browse
46. ll of the participants in the call You cannot unmute until the organizer unmutes the participants unless you are designated as a presenter If the meeting Polycom Inc 41 organizer has muted your Polycom RealPresence Group system selectively you can unmute your system even if the organizer does not It is important to understand that no one else can unmute your microphone They can only request that you unmute When your mute status changes due to a Microsoft Lync client organizer muting or unmuting all of the participants notification is displayed on the Polycom RealPresence Group system monitor Calls Recorded with Lync If a Microsoft Lync participant starts recording an active call with a RealPresence Group system the system displays a Recording Started message for several seconds When recording stops the system displays a Recording Stopped message A Recording icon displays while a call is being actively recorded Avaya Network Features Depending on how your system is configured you might be able to use Avaya telephony network features such as call forwarding transferring calls and adding additional sites in an audio only conference Activate Call Forwarding with Avaya To activate call forwarding 1 Make sure that the Polycom system is not in a call 2 From the Place a Call screen on the Polycom system dial the Feature Access Code provided by the Avaya Communication Manager administrator followed by the E 164
47. lycom Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly contact your Polycom distributor or Polycom Technical Support To contact Polycom Technical Support go to support polycom com Enter the following information about your RealPresence group system then ask a question or describe the problem This information helps us to respond faster to your issue In addition please provide any diagnostic tests or troubleshooting steps that you have already tried Locate the System Serial Number You can view the system serial number on the local interface of the RealPresence Group system To locate the system serial number 14 digits go to Lij gt System Information gt Information gt System Detail or locate the number on the back of the system Locate the Software Version You can view the software version on the local interface of the RealPresence Group system To locate the software version go to Ej gt System Information gt Information gt System Detail Polycom Inc Locate Active Alert Messages You can view the active alert messages on the local interface of the RealPresence Group system To locate the active alert messages go to Lij gt System Information gt Status gt Active Alerts for messages generated by your system Locate the IP Address and H 323 Extension Settings You can view IP Address and H 323 extension sett
48. m is registered to the 1234 gatekeeper dial the RealPresence Capture Server E 164 extension for H 323 If the RealPresence Group system is registered to a CS123 SIP server dial the RealPresence Capture Server SIP address VRR For H 323 calls If the RealPresence Capture Server IP is 11 12 13 14 and the VRR number is 4096 dial RealPresence Capture Server IP VRR number 11 12 13 14 4096 Or RealPresence Capture Server E 164 prefix VRR number If the RealPresence Capture Server E 164 prefix is 8888 and the VRR number is 4096 dial 88884096 For SIP calls If the RealPresence Capture Server IP is 11 12 13 14 and the VRR number is 4096 dial 4096 11 12 13 14 VRR number RealPresence Capture Server IP or SIP peer prefix VRR number If the SIP peer prefix of the RealPresence Capture Server is 8888 and the VRR number is 4096 dial 88884096 RealPresence Capture Server TVUI Interface When you establish a connection to a RealPresence Capture Server the TV Interface TVUI with buttons and far end controls appear as shown in the next graphic Unless the administrator for the RealPresence Capture Server has disabled the Start Recording Immediately option the recording starts immediately after the TVUI opens Polycom Inc 47 Polycom RealPresence Capture Server Recording is in Progress E Confirm Lets i Right Press Far End and use camera controls to proceed You can use either of t
49. mote control to generate DTMF tones Set Up a Meeting Password To configure a meeting password 1 From the Home screen select Li gt 7 gt Meetings 2 Enter the password in the Meeting Password field in one of these ways gt Press the remote control number buttons using the text entry method commonly used with cell phones gt Use the onscreen keypad to enter the password 3 Press Al to save your change and return to the Home screen Multipoint Viewing Modes The multipoint viewing mode configured on the host system is the one used in the call The default mode is Discussion however your administrator might have configured one of the other modes for your system The following table describes the available multipoint viewing modes when a RealPresence Group system is hosting the multipoint call Setting Description Video images from multiple sites can be automatically combined on one monitor in a display known as continuous presence The view switches between continuous presence and full screen depending on the interaction between the sites If multiple sites are talking at the same time continuous presence is used If one site speaks uninterrupted for at least 15 seconds that site appears in Auto full screen on the monitor Multiple sites are displayed in continuous presence The current speaker s Discussion image is highlighted The speaker sees continuous presence while the other sites see the Presentation spea
50. ms touch and hold the power sensor on the front of the system Because the power sensor is touch sensitive you can place your finger on or close to the sensor The Polycom splash screen displays within several seconds Wake the RealPresence Group System After a certain amount of time the RealPresence Group system goes into sleep mode Press any button on the remote control or just pick up the remote to wake up the system Power Off the RealPresence Group System If you need to change out certain connected peripherals you might need to power off the RealPresence Group system To power off RealPresence Group 300 310 500 and 700 systems 1 Touch the power sensor on the front of the system The indicator light changes color and blinks which means that the system is shutting down 2 Release the power sensor when the indicator light changes color Polycom Inc 14 RealPresence Group Series User Interface Cycle through the icons at the bottom of the Home screen to access system features To accomplish tasks you can press buttons directly on your remote control or use your remote control to navigate menus on the left side of the local user interface Available icons on the home screen vary based on how your administrator configured the system Your system IP address extension and SIP address might be displayed on the home screen if your administrator has configured them to be visible Icon Description Menu Displa
51. n in effect until you change them lf far end camera control is allowed you can create 10 presets for the far end camera These presets are saved only for the duration of the call You might also be able to use presets that were created at the far end to control the far end camera Keep the following camera control information in mind when using Self Layout Polycom Inc 23 e When in a call selecting near camera control pans and zooms the local camera without changing the layout e When out of a call selecting camera control changes the Self View to full screen e Incoming calls override the full screen Self View layout View Stored Presets with the Remote Control You need to be familiar with the stored camera presets to get the most out of your system To view stored presets Using your remote control press and then on the local interface navigate to Cameras gt Presets Icons for presets 0 9 are shown on the screen A snapshot above the number means that a preset has been assigned to that number An empty box means that no preset has been assigned to that number Store a Preset with the Remote Control You cannot delete a preset Instead overwrite an existing preset with a new camera position To store a preset 1 If you are in a call press Select to choose Your or Their camera 2 If you selected a camera that supports electronic pan tilt and zoom you can adjust the camera s position using your remote cont
52. ne of the following gt If the codes match the call is secure Proceed with the call gt If the codes do not match and the call is not a multipoint call on an external MCU the call might be compromised Hang up the call and contact your system administrator View RealPresence Group System Details You might need to view certain system details to do video conferencing tasks such as pairing or to perform troubleshooting tests to provide information for your administrator or technical support Polycom Inc 20 To view your system details with the remote control Select 2 gt ka gt Information The following details display gt System Name Model Hardware Version System Software Serial Number MAC Address IP Address VV VV V WV Video and User Interface Adjustments Switch Between Full Screen Video and the Home Screen When your call connects the system automatically shows video on the whole screen You can switch back to the home screen during a call if for example you need to adjust a user setting and your system is configured to allow you to do so To switch between the Home screen and full screen Press A on the remote control to go to the Home screen Press on the remote control to see the full screen Select Cameras with the Remote Control You can use the remote control to select and adjust the main camera or other near end or far end video sources You might be able to adjust other auxiliary
53. ng Polycom Inc 22 EagleEye Director of To enable EagleEye Director tracking in a call Use the remote to select gt Cameras gt Start Camera Tracking The Mute and Unmute tracking functions on the microphone and remote now work Disable EagleEye Director Tracking in a Call While in a call you might want to disable EagleEye Director tracking When you stop camera tracking through the menu the Mute and Unmute buttons do not affect tracking To disable EagleEye Director tracking in a call Use the remote control to select L gt Cameras gt Stop Camera Tracking After you disable tracking in this way the Mute and Unmute functions on the microphone and remote conitrol no longer affect tracking Camera Presets Gamera presets are stored camera positions that you can create ahead of time or during a call The system uses preset 0 as the default camera position for all preset camera positions This default camera position is zoomed out panned straight ahead with horizontal tilt Presets allow you to do the following e Quickly point a camera at pre defined locations in a room e Select a video source such as a document camera or an auxiliary camera If your system camera supports pan tilt and zoom movement you can create up to 10 preset camera positions for the near end camera Each preset stores the following information e Camera number e Camera zoom level e Direction the camera points These presets remai
54. ntent To show people and content at the same time the RealPresence Group systems must be configured for content You can show the following to the far end systems e Any information stored on a computer connected directly to a Polycom RealPresence Group systemA paper document or object placed on a document camera e ADVD or DVR player connected directly to a Polycom RealPresence Group system e Content from the Polycom People Content IP application installed on a computer and connected to the Polycom RealPresence Group system i Note Copyright protected media If you attempt to display copyright protected content on the local interface such as from a DVD or DVR the following message is shown on the RealPresence Group system This content is protected and cannot be displayed or shared This message appears in a call and out of a call You can show one content source and one people video source at a time and you can switch to a different type of content or people video source if you need to Participants at other sites can also show content or people video sources Content shown is from one site at a time another site sharing content overrides any content being shared When you are showing content a message appears on your main monitor Whether you also see the content on your monitor or projector depends on how your system was configured Note Showing content on RealPresence Group 300 systems To show content on a RealPresence
55. ntrol when you re ready to unmute the microphones When a call is muted this icon f is displayed on your monitor When a call is not muted displays on the monitor screen a Polycom Inc 36 Video Stopping and Starting You can now stop your near end site video while in a call or stop your near end site video before a call begins You can start your video again at any time When your video is stopped the far end does not see local video transmission from you Stopping your video allows you to stop sending your near end camera encoded video while still remaining connected to the conference User Tip Stopping video in Lync versus non Lync environments W In Lync environments when your video is stopped video transmissions ceases and no Self View displays When your video is stopped in non Lync environments a video pause image is sent to the far end Regardless of environment stopping your video does not affect the sending or receiving of content Stop Video Sometimes you want to stop sharing your video whether in or out of a call To stop video in or out of a call 1 Using the local interface go to gt My Video 2 To stop video select Stop Video When you stop the video a video pause icon appears on the display Start Video When you are ready to share video start the video stream To start video in or out of a call 1 Using the local interface go to gt My Video 2 To start video select Start Vid
56. o Point Video gt Clear the Auto Answer Multipoint Video setting Enable Answering Video Calls Automatically Using the Remote Control If your system administrator has allowed access to user settings you can specify whether to answer video calls automatically or to have the system announce incoming video calls and wait for you to answer manually Caution Security risk and auto answering calls Automatically answering calls is convenient but it can create security issues An unexpected caller could interrupt a meeting in progress or look at equipment and notes left in an empty room To use the remote control to enable automatically answering video calls 1 Navigate to 2 gt User Settings gt Meetings 2 Select one or both of the following gt Yes for Auto Answer Multipoint Video gt Auto Answer Multipoint Video Mute Automatically Answered Video Calls Using the Remote Control If your system administrator has allowed access to user settings you can choose whether to mute the audio when automatically answered video calls connect This prevents callers from overhearing conversations or meetings User Tip Automatic muting NU If you enable automatic muting during a call the audio for the current meeting is not affected To mute automatically answered video calls using the remote control 1 Navigate to gt User Settings gt Meetings 2 Select Mute Auto Answer Calls 3 After the call connects press 0Q on the remote co
57. on before you operate the system The following related documents for RealPresence Group Series systems are available from Polycom Support e Software and Options for the Polycom RealPresence Group Series and Accessories Installation Guide which describes how to install Polycom RealPresence Group systems and accessories e Polycom RealPresence Group Series Administrator Guide which describes how to configure customize manage and troubleshoot RealPresence Group Series systems and the Polycom Touch Control e Setup sheets for your hardware e Release notes e Polycom RealPresence Group Series Integrator Reference Guide which provides cable information and API command descriptions e Regulatory Notices for the Polycom RealPresence Group Series which describes safety and legal considerations for using RealPresence Group Series systems Polycom recommends that you record the serial number and option key of your Polycom RealPresence Group Series system here for future reference The serial number for the system is printed on the unit System Serial Number Option Key Audience Purpose and Required Skills The primary audience for this guide are users who want to perform basic to intermediate tasks using the RealPresence Group Series system with or without the Polycom Touch Control These tasks include using the remote control making video conference calls to one or several endpoints adjusting cameras and audio showing content recording c
58. ons are dismissed The low battery notification does not display while the system is in a call Use a USB 2 0 port to charge the remote battery The RealPresence Group 300 310 and 500 systems have two USB 2 0 ports on the back of each system while the RealPresence Group 700 system has one USB 2 0 port on the front of the system and two USB 3 0 ports on the back of the system To recharge the remote control battery 1 Pull the battery out of the end of the remote control 2 Insert the USB plug of the battery into a USB 2 0 port such as the one on your system 3 Wait until the status light on the battery turns green before removing it from the port Recharging the battery might take from 20 minutes to multiple hours 4 Insert the charged battery into the remote control Recharge the Battery RealPresence Group 300 310 500 and 700 Systems RealPresence Group System Power Powering your system on and off is a simple procedure but it is important to perform the tasks in a certain order Make sure that the system is powered off before you connect devices to it After you have connected all of the related equipment that you intend to use connect the power and power on the RealPresence Group system It is important to note that RealPresence Group Series systems do not have what you might think of as a power button they have a power proximity sensor Instead of pressing an actual button that moves you touch the sensor or near the sensor that
59. ontrol 1 To dial the Capture Server do one of the following using your remote control gt Press gt Navigate to Ti 2 Inthe dialing field enter the number of the RealPresence Capture Server you want to call as follows gt Numbers To enter numbers select each number on the keypad with the remote control or enter numbers on your remote control gt Letters To enter letters select Keyboard Then use your remote control to select each letter on the onscreen keyboard Or you can use the text entry method commonly used with cell phones to select letters directly on your remote control gt Backspace To delete a number or letter press lt back button icon gt on the remote control 3 The TVUI opens If the recording does not start immediately press 2 on the remote control to start the recording When you are done recording press 3 on the remote control 5 To playback the recording press 5 on the remote control Use Far End Controls to Record on a RealPresence Capture Server To activate TVUI far end controls using a remote control 1 Point the remote control toward the RealPresence Group system 2 Using the remote control press the appropriate selection button Left Up or Right that corresponds to the far end control shown on the TVUI Record Start Stop Confirm Pause or Play that you want to activate Polycom Inc 49 Incoming Call Alert for Hearing Ilmpaired Users If your administrator has configu
60. ote Control 54 View Call Statistics for an Active Multipoint Call with the Remote Control 55 Polycom Technical Support kk kk kk kK KK ee eee eens 55 Locate the System Serial Number 0 0 00 ccc eee ee eee 55 Locate the Software Version kk n kK kK KK KK KI KK K K eens 55 Locate Active Alert Messages 4 kn kK kK KK KK KK KI KK KI KK KIRI KK KK KI KK KO 56 Locate the IP Address and H 323 Extension Settings 00000 00s 56 Locate the LAN Status kk n kk kK kK kK KK KK KK KI KK KK KK KK KI KK KK KK KK ees 56 Localte DIAGNOSUCS s i a a a Ak acd ene ee a laik heme Wla dka l di s ak di ca i 56 Polycom S lullon SUPPO 1424 60 sala x sala yda a av Ala aa 4 40 2M dok d kl di a 4 j4 a i 505 56 Regulatory Notices lk kk kk kk kk kK kK KK KK KI KK KK KI kK kK kk kk ak kk kk kk kk kk kk kk kk kk a 56 Polycom Inc 6 Conventions Used in This Guide This guide contains terms graphical elements and a few typographic conventions Familiarizing yourself with these terms elements and conventions will help you successfully perform tasks Information Elements This guide may include any of the following icons to alert you to important information Icons Used in this Guide Name Icon Description Note TJ The Note icon highlights information of interest or important information needed to be successful in accomplishing a procedure or to understand
61. ote to quickly call a contact in your directory To call a speed dial entry 1 Atthe top of the Home screen select the Speed Dial tab and select a Speed Dial entry to call 2 To place the call select Call or to use your remote control select Answer a Call The way a RealPresence Group system handles incoming calls depends on how it is configured It either answers the call automatically rejects the call automatically or prompts you to answer the call manually To answer a call manually Using your remote control select Answer or press For more information about answering calls see Call Answering Selections End a Call When your call is complete hang up the call To hang up a call On the remote control press Kiosk Mode Kiosk Mode simplifies the Home screen by displaying only speed dial entries and calendar meetings if enabled In Kiosk Mode therefore you can call speed dial numbers join calendar meetings and answer calls Kiosk Mode is disabled by default If your administrator enables Kiosk Mode Polycom Inc 17 e The Home screen menu Out of Call menu and other icons are disabled e Alerts bring the local interface out of Kiosk Mode until the alerts are cleared e While in a call you can still use the remote to adjust the volume control the camera and mute unmute the microphone e You can display the In a Call menu by pressing Menu on the remote Use Kiosk Mode to Speed Dial You
62. played Join a Scheduled Meeting from the Home Screen To join a scheduled meeting from the Home screen 1 In Microsoft Outlook select the Add Ins tab and click Schedule Polycom Conference 2 Inthe calendar header add email addresses in the To text box and enter a meeting Subject 3 Inthe calendar message under Meeting Details enter the meeting Video Number to replace the current number in the message 4 To send the meeting invitation click Send 5 With your remote select a meeting on the Home screen 6 Select Join to call into the meeting If Join is not displayed you must obtain the Polycom Conferencing Add In for Microsoft Outlook TH Note Additional information For information about obtaining the Polycom Conferencing Add In for Microsoft Outlook refer to Polycom Solution Support Polycom Inc 40 Microsoft Office Communications Server and Lync Contacts Depending on how your system is configured you might be able to search a directory view a list of Microsoft Office Communications Server OCS or Microsoft Lync contacts see if the contacts are online and call them without knowing or remembering their addresses RealPresence series supports Microsoft OCS 2007 R2 and Microsoft Lync Server 2010 and 2013 Office Communicator and Microsoft Lync contacts appear on the RealPresence Group system and on the Contacts screen User Tip Office Communicator and distribution list groups Polycom RealPresence Group systems
63. r administrator must create speed dial numbers and enable Kiosk Mode before you can use this feature For information on adding speed dial entries enabling speed dial and Kiosk Mode refer to the Polycom RealPresence Group Series Administrator Guide To use Kiosk Mode for speed dialing 1 Select the Speed Dial tab Use the arrow keys on the remote control to move the focus on the screen to the Speed Dial block 2 Press the number on the remote control that corresponds to the speed dial number you want to call You can also use the arrow keys to move the focus to the speed dial number you want to call and press OK Use Kiosk Mode to Call from the Calendar Your administrator must enable Kiosk Mode and the Polycom Conference Add In for Microsoft Outlook before you can use this feature For information on enabling Kiosk Mode refer to the Polycom RealPresence Group Series Administrator Guide For information about obtaining the Polycom Conferencing Add In for Microsoft Outlook refer to Polycom Solution Support To use Kiosk Mode for calling from the calendar 1 Select the Calendar tab 2 Use the arrow keys on the remote control to move the focus on the screen to the Calendar block 3 Use the arrow keys to move the focus to the meeting you want to call into and then click Join Point to Point Call Hold and Resume The RealPresence Group system supports call hold and resume in Microsoft Lync 2013 and H 323 calls Putting a call on hold pauses
64. red this feature an attention getting message displays for hearing impaired users when an incoming call is received by the RealPresence Group system When a call is received the RealPresence Group system displays a message asking if you would like to answer the call If the feature is enabled the enlarged message text flashes between white and yellow Flashing text is off by default The incoming call alert persists after powering the system off and on Tips for Troubleshooting If you are having problems making a call or need to view system information diagnostics or configure some administration settings refer to the following topics Test Calls System Information Status and Diagnostics Information View Call Statistics for an Active Point to Point Call with the Remote Control Test Calls To troubleshoot any issues making video calls call a Polycom video site to test your setup A list of worldwide test numbers is available at www polycom com videotest When placing test calls try these best practices e Make sure the number you dialed is correct then try the call again For example you might need to dial 9 for an outside line or include a long distance access or country code e To find out if the problem exists in your system ask the person you were trying to reach to call you instead e Find out if the system you are calling is powered on and is functioning properly e If you can make calls but not receive them make sur
65. resence Group system to the VGA input on your DVD or DVR device Power on your RealPresence Group system On the DVD or DVR device use the record function to record the call The layout option for the recorded video is the layout that your administrator configured for Monitor 3 To record a call using a laptop or tablet 1 2 Power off your RealPresence Group 700 system Attach an HDMI cable from the HDMI video output on your RealPresence Group system to the HDMI input on your laptop or tablet Power on your RealPresence Group system On the laptop or tablet use a recording application to record the call The layout option for the recorded video is the layout that your administrator configured for Monitor 3 Polycom RealPresence Capture Server Recording Polycom RealPresence Capture Server is a network based video streaming and recording solution that integrates with RealPresence Group systems to allow you to record a call using the following methods Dial a RealPresence Capture Server directly Use the default recording settings defined by a RealPresence Capture Server administrator Before recoding a call using this method you must obtain the IP address H 323 extension or SIP URL of the RealPresence Capture Server Dial a RealPresence Capture Server Video Recording Room VRR A VRR is a virtual Capture Server with a specific recording profile that is defined by a RealPresence Capture Server administrator Before recordin
66. rol gt Press Mem or fem to zoom the camera out or in gt Press the directional buttons to move the camera up down left or right 3 To store a preset position press and hold a number from 0 to 9 for five seconds Any existing preset stored at the number you entered is replaced Move the Camera to a Stored Preset with the Remote Control After you have your presets stored move the camera to one of the stored presets To move the camera to a stored preset using the remote control 1 Ifyou are in a call press Select on the remote control to switch between a near end site Your Camera or far end site Their Camera camera 2 Press a number on the remote control Audio Adjustments You can control the following audio settings on your RealPresence Group system Adjust the Volume Mute the Microphone Stereo Audio in Video Calls Polycom Inc 24 Audio Mute Notification for Near End Site Adjust the Volume You can raise or lower the volume of the meeting Changing the volume affects only the sound you hear at your site To adjust the volume On the remote control press and hold or to increase or decrease the near end volume Mute the Microphone You can mute the microphone if you do not want the far end to hear conversations at your site Keep the following in mine regarding muting e Muting the microphone does not mute audio coming from any device connected to the content audio inputs e The red mute
67. rranty of any kind and is subject to change without notice The entire risk arising out of its use remains with the recipient In no event shall Polycom and or its respective suppliers be liable for any direct consequential incidental special punitive or other damages whatsoever including without limitation damages for loss of business profits business interruption or loss of business information even if Polycom has been advised of the possibility of such damages End User License Agreement By installing copying or otherwise using this product you acknowledge that you have read understand and agree to be bound by the terms and conditions of the End User License Agreement for this product The EULA for this product is available on the Polycom Support page for the product Patent Information The accompanying product may be protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Open Source Software Used in this Product This product may contain open source software You may receive the open source software from Polycom up to three 3 years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you To receive software information as well as the open source software code used in this product contact Polycom by email at OpenSourceVideo polycom com Customer Feedback Weare striving to impro
68. s Switch Between Calls in a Point to Point Call 0 0 0 eee 19 Resume a Point to Point Call 0 0 0 0 kk kK kK KK KK ee KI KIR K K ene 19 Encrypted Calls s sa aa sss kan o aa n eee di e ana Xw adeeb al dan ak Ak amp sd e eee eee baw eee ed 20 Encryption Check Code for H 323 Point to Point Calls EEE KEK 20 Verify Encryption Check Codes kk kk kK kK KK eee KK KK nee 20 View RealPresence Group System Details 0 0 0 eee 21 Video and User Interface Adjustments 0 0 00 ccc ee KI KK eee 21 Switch Between Full Screen Video and the Home Screen 0000 eee 21 Select Cameras with the Remote Control 0 0 0 00 cc eee 21 Switch Between Cameras with the Remote Control 0 0 0 eee KII 22 AdjUst Cale AS one arna oder a ala are d s al a awk ed kalana Ak aa Sct don bale ae a dora aor eed 22 Select EagleEye Director Tracking Type in a Call 0 0 cee 22 Enable EagleEye Director Tracking ina Call RR RR KII 22 Disable EagleEye Director Tracking ina Call KK KK KR RR eee 23 Caine el PLC Ces sh e nnmaoxe lt _ _ _ _oee gt e e gt eywWwW K KNK K N _KNKxKKNnD DB MR_MWDMDERDE 23 View Stored Presets with the Remote Control 0 0 0 0 e eee eee 24 Store a Preset with the Remote Control 0 KK KK K K K eee 24 Move the Camera to a Stored Preset with the Remote Control
69. s video from the right camera Camera Tracking e Color Bars displays the color bar test screen Displays the following information about each session connected to the system e Type of connection such as web or local interface e ID associated with the session typically Admin or User e Remote IP address the addresses of people logged in to the RealPresence Group Sessions system from their computers Note Do not use this setting unless your administrator tells you to do so If a password is set you must enter it to reset the system Returns the system to its default settings When you select this setting using the remote control you have the option to do the following e Keep your system settings such as system name and network configuration or restore system settings e Keep or delete the directory stored on the system System reset does not affect the global directory e Keep or delete all PKI certificates and certificate revocation lists CRLs Before you reset the system you might ask your administrator to download the Call Detail Report CDR and CDR archive For more information about these Reset System reports refer to the Polycom RealPresence Group Series Administrator Guide View Call Statistics for an Active Point to Point Call with the Remote Control User Tip Shortcut to Call Statistics screen As a shortcut during a call press the Back button on your remote control for two or more seconds to display the Call S
70. t key then the Manage soft key to hang up one connection in a multipoint call Display Content with a Connected SoundStation IP To start or stop showing content using a connected SoundStation IP 7000 conference phone Press the Content soft key on the conference phone Content plays from the following input if that input is configured for Content gt RealPresence Group 310 system You can connect a camera to video input 2 gt RealPresence Group 500 system You can connect a camera to video input 2 gt RealPresence Group 700 system You can connect a camera to video input 3 Contact your system administrator for more information i Note Content and RealPresence Group 300 systems You can only show content with a RealPresence Group 300 system by using the People Content IP application Microsoft Outlook Calendaring If your system is configured to connect to the Microsoft Exchange Server you view scheduled meetings on the RealPresence Group Series Home screen If you have completed configuration steps you can also call from calendar meetings Refer to the following sections Scheduled Meetings Calendar Meetings Scheduled Meetings If your RealPresence Group system is configured to connect to the Microsoft Exchange Server you can view scheduled meetings on the Home screen To view more information about a meeting on the calendar highlight the meeting Depending on how your system is configured private meeting details might
71. tains address book entries downloaded from an enabled global directory server You can select the global directory to view a list of all global directory entries scroll through the global directory and select contacts in the global directory to call The global directory displays on the RealPresence Group system as a default Favorites group Global Entry To browse the global directory on a RealPresence Group system 1 With your remote control select T gt Bi 2 Select Global Entry 3 Scroll through the directory entries or search for a contact gt To search for a contact 1 Select Search 2 Enter the contact name and select Search using the onscreen keyboard 3 Select an entry and select Call to place a call Favorites to add the contact as a Favorites and Options to view the contact s information Search for Directory Contacts If you want to call someone who is not in your Favorites or Contacts list you might need to perform a directory search To search for directory contacts 1 With your remote control select L 2 To enter a name in the search field do one of the following gt Enter the name using the onscreen keyboard gt Use the text entry method commonly used with cell phones to select letters directly on your remote control 3 Select Search to search for an entry in the directory Polycom Inc 30 TA Note Directory searching Directory searches return only entries that include last names at the start o
72. tatistics screen Polycom Inc 54 To view information about a point to point call in progress Goto E gt System Information gt Call Statistics Streams associated with the participant are displayed beneath the participant information To view more information about a specific stream navigate to the desired stream and select More Information View Call Statistics for an Active Multipoint Call with the Remote Control To view information about a multipoint call in progress 1 Goto gt System Information gt Call Statistics A list of participants in the call displays 2 Doone of the following gt To view a participant s details select Participants navigate to the desired participant and select More Information The participants active streams are displayed beneath the participant information gt To quickly access information about a particular stream or streams associated with a particular user navigate to Streams for calls using Advanced Video Coding AVC or Participant Streams for calls using Scalable Video Coding SVC Use the Back and Next Participant buttons to navigate to the participant with the stream or streams you want to view Navigate to the desired stream and select More Information gt To quickly access a list of all active audio video and content streams within the call navigate to Active Streams available in SVC calls only Select the desired stream and select More Information Po
73. tatus of the Log Threshold setting Your administrator can download system logs call detail reports and configuration profiles using the web interface In a Call Status Information There are a couple of things to remember about the In a Call status information e Ifthe Polycom RealPresence Group system detects an EagleEye Director a status line for the device is displayed e When a change occurs in the system status or a potential problem exists you see an alert next to the System button on the menu Status Screen Call Statistics Description Displays information about the call in progress In multipoint calls the Call Statistics screens show most of this information for all systems in the call For more information on this screen refer to View Call Statistics for an Active Point to Point Call with the Remote Control Access the System Diagnostics Screen To access information about your system diagnostics Select z gt System Information gt Diagnostics This screen includes the following system diagnostic details Polycom Inc 52 Diagnostic Screen Near End Loop PING Trace Route Color Bars Speaker Test Audio Meter Polycom Inc Description Tests the internal audio encoders and decoders the external microphones and speakers the internal video encoders and decoders audio hardware and the external microphones Speakers cameras and monitors Monitor 1 displays the video and pl
74. tipoint call using Contacts 1 Do one of the following gt On your remote control select and navigate to on your system screen gt Navigate to and select on your system screen 2 Highlight an entry in the Contacts list 3 To place the call do one of the following gt On your remote control press E gt On your remote control press Select and navigate to Call on your system screen Polycom Inc 31 Your system attempts to call the site using a pre defined list of call types if it is configured to do so For more information contact your system administrator Place a Multipoint Call by Using Recent Calls To place a multipoint call using Recent Calls 1 Using your remote control select and select Or 2 Highlight an entry in the Recent Calls list 3 To place the call do one of the following gt On your remote control press gt On your remote control press Select and navigate to Call on your system screen If it is configured to do so your system attempts to call the site using a pre defined list of call types Contact your system administrator for more information Add a Call to a Multipoint Conference In multipoint calls you often need to add another call to the conference Use your remote control to select Add to Call to add the call to the conference Hold and Answer a Call in a Conference While in a multipoint call you might need to hold the main call and answer an incoming call Use your r
75. uts in Lync Calls Ak kk kK kK KK KK KK KI KIR K KIR K KIR KI KIR KI KIR K KIR KK 35 Call Answering Selections kk kk kk KE KK KK KK KK KK KK KK KK KK KK KK KK KK KK kk 35 Temporarily Refuse Calls Using the Remote Control 2 000000 eee 35 Enable Answering Video Calls Automatically Using the Remote Control 36 Mute Automatically Answered Video Calls Using the Remote Control 36 Video Stopping and Starting kk kk kK kK KK ee KK KIR KK KK KK eens 37 UO CO e ieee hock archicad acer cue od reese nd rrr a a aooapaopypyoyoyopm HH me 37 lal VIGGO raara Gea se banwa ee pe oe oe baad badd E ba been a Goss A 37 Polycom SoundStation IP 7000 Conference Phone and the RealPresence Group System 0 0 ee KK eee 37 Answer a Call with a Connected SoundStation IP RR RR KI 38 Place a Point to Point Call with a Connected SoundStation IP 38 Place a Point to Point Call with a Connected SoundStation IP 38 Control Volume with a Connected SoundStation IP KK RR RR ee 38 Mute Audio with a SoundStation IP kK KK KK KK ne KI KIRI es 38 End a Call with a Connected SoundStation IP anana KK ce eee 39 Display Content with a Connected SoundStation IP 0 0 0 0 ee 39 Microsoft Outlook Calendaring 00 ee KI KI KIR K KK KK KK IK KO 39 Scheduled MeetingS kk kk kk kk kK KK KI KK KK KI KK KK KI KIR KK KK KK KK KK KK KK KK kk ka 39 View
76. ve our documentation quality and we appreciate your feedback Email your opinions and comments to DocumentationFeedback polycom com Polycom Support Visit the Polycom Support Center for End User License Agreements software downloads product documents product licenses troubleshooting tips service requests and more Contents Contents Conventions Used in This Guide 0 00 cee eee 7 Information Elements 0 cc kK KK KK kK KK kK KK KK KK KK KK KK kK KK KK KK kK KK kk k 7 Typographic Conventions kk kk kk kk kK ee KK KK KK KK KK kK kk k 7 Before VOU Begin tecccr eect kk kk kk kk kk kk kk kk kk kk kk kk kk kk ak kk kk kk kk lk ka 9 Audience Purpose and Required Skills kK KK KK KI eee ees 9 CO REID eeeoeeee_e e_ernr_r _crcFammmmmmmmmmrmo gt Mrl Bret eae oe aaa Ge ea we ee E EH HnHRHnEHnH ae N 9 Polycom and Partner Resources kk KK KK KK KK eee KK eee 9 The Polycom Community 0 000 KK kK KK KK KI KI KK ee KI KK KK KK KK KK K 10 Polycom RealPresence Group Series 000cce eee ee aa kk kk a aa 11 Remol Coflll0l lt a s re au anak a an al nk aura a k Ak an r ad de de oe lak lana dand 11 Remote Control Buttons and Descriptions 0 00 EKIR KK KIR KIR KK 12 Recharge the Remote Control Battery kk kK kK KK KI K K K KIRI KIR KIR ee 12 RealPresence Group System Power kk kk KK KK KK eee KI KK KI KK K 13 Power OR
77. ys the Menu screen which allows you to place a call change cameras show content in a call and show the Self View PIP Place a Call Displays the keypad recent calls or contacts so that you can enter numbers letters or names to make a call Content Allows you to send content from a supported device This icon appears only when a content source is detected Settings Displays the Settings screen which allows you to open one of the following screens System Information Displays the System Information screen which allows you to obtain system details view system usage run diagnostic tests and view call statistics User settings Displays the User Settings screen which allows you to change basic camera settings and to configure call and meeting preferences This screen is only available if your administrator has allowed you access to the user settings Administration Displays the Administration screen which allows you to configure location settings specify LAN properties and manage some user security settings This screen is only available if your administrator has allowed you access to the administration settings Once an admin password is configured this icon changes to a padlock EJ Ee Bo amp e Ways to Place Answer and End Calls To place answer and end calls refer to the following sections Call by Entering a Name or Number Call from the Contacts Screen Call from the Recent Calls List Call a Speed D
78. ystem that you want to add to the call 4 Press the Select button again The call becomes an audio only conference with all of the systems If the system that dialed the flash hook hangs up the other systems remain connected in a call with audio and video if the capabilities are present Visual Security Classification in a BroadSoft Environment Visual Security Classification works for SIP calls in a BroadSoft environment This feature helps participants remain conscious of the maximum level of classified information that can be safely exchanged in a conversation After a call begins the Visual Security Classification indication of the call is displayed on all endpoint monitors in the call During a call you can override the security classification and assign a lower security classification level Keep the following points in mind e Each BroadSoft registered endpoint in the conference has a security classification level e The BroadSoft Application Server determines the default security classification level for a conference by examining the levels of all participants in the conference and choosing the lowest one e The security classification level is shared with all the endpoints that support the Visual Security Classification feature each endpoint displays the assigned level to its local users e The security classification level of a conference call is reevaluated whenever an endpoint enters or leaves a conference or when a user modi

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