SG20T Tethered Scanner User's Guide
Contents
1. SG20T Tethered Scanner User s Guide 5 Chapter 1 Introducing the SG20T Tethered Scanner Accessories There are several different accessories available Here you will find a list of required and optional accessories Required Accessories You will need one or more of the following cables for your SG20T SG20T Cable List Cable Part Number USB cable 6 feet straight CAB SG20 USBxxx Keyboard wedge cable 6 feet Y straight CAB SG20 KBWxxx RS232 Cable DB9 6 feet straight CAB SG20 SERxxx Universal Intermec power supply 5V 851 089 xxx log Note A power cord is also needed to plug in the power supply The power cord needed depends on your country and is sold separately Optional Accessories The following accessories are optional SG20T Optional Accessories Cable Part Number Desktop Wall Mount Holder SG20 xx Desktop Adjustable Stand Stand SG20 xx SG20T Tethered Scanner User s Guide Chapter 1 Introducing the SG20T Tethered Scanner Desktop Wall Mount The desktop wall mount holder can be used to store the SG20T when you are not using it You can attach the holder with screws either to a desk or to a wall SG20T Desktop Wall Mount Holder P N Holder SG20 xx Desktop Adjustable Stand The desktop adjustable stand can be used to adjust the scanning angle when using the SG20T as a hands free scanner must change the default trigger setting or to store it when you are not using it SG20T Deskto2. Vibrations Environmental rating Ambient light Artificial light Scanning Performance SG20T1D SG20THP SG20THC 0 C to 50 C 32 F to 122 F 20 C to 60 C 4 F to 140 F 5 to 95 non condensing 30 G 11 ms half sine 3 directions 8G from 10Hz to 500Hz 2hr axis 3 axes IP30 0 to 100 000 lux 25 000 lux Scan angle 38 Minimum X dimension 6 mils 0 15 mm Scan angles 34 4 horizontal 22 2 vertical Framing angles 30 horizontal 20 vertical Min X dimension 1D 4 mils 0 1 mm Min X dimension 2D 6 6 mils 0 17 mm Bar Code Symbologies for 2D Models SG20THP SG20THC Australian Post Aztec BPO Canada Post Codabar Codablock A SG20T Tethered Scanner User s Guide Infomail Intelligent mail Interleaved 2 of 5 Japan Post Matrix 2 of 5 Maxicode 47 Appendix A Specifications and Reading Distances Bar Code Symbologies for 2D Models SG20THP SG20THC continued Codablock F Micro PDF417 Code 11 MSI Code 39 Multicode Code 93 931 PDF417 Code 128 GS1 128 Planet DataMatrix Plessey Dutch Post Postnet EAN UPC QR Code GS1 Composite Standard 2 of 5 GS1 DataBar Expanded Sweden Post GS1 DataBar Limited Telepen GS1 DataBar Omni Directional TLC 39 GS1 DataBar Stacked Bar Code Symbologies for 1D Model SG20T1D Codabar GS1 DataBar Limited Code 11 GS1 DataBar Omni Directional Code 39 Interleaved 2 of 5 Code 93 931 Matrix 2 of 5 Code 128 GS1 128 MSI EAN UPC Plessey G
3. WA 98203 MODEL 2 5 TH G20 SARS TTI 5V1 7A IC ICES 003 CLASS B Made in Singapore SMH ALAS 47E MFD 4 7 A BB H Z 2 YY MM DD CN SG20T1D XXXXXX SG20T1D XXXXXX pe SG20T Scan Engine Option The scan engine option of your SG20T can be found in the first part of the configuration number In this illustration the scan engine option is SG20T1D for 1D linear imager Supported Interfaces The SG20T supports the following interfaces USB keyboard HID virtual COM IBM Sure POS and HID POS e Standard RS 232 e Keyboard wedge Y Cable Powering the SG20T The SG20T is powered through the accessory cable that connects it to the host computer Depending on your connection power for the SG20T comes from either the host computer or an external power supply connected to the interface cable SG20T Tethered Scanner User s Guide Chapter 1 Introducing the SG20T Tethered Scanner Connecting the Interface Cable The cable you use depends on the interface and host device However all cables are connected to the scanner in the same way To connect the cable insert it and press firmly until inserted all the way 4 SG20T Tethered Scanner User s Guide Chapter 1 Introducing the SG20T Tethered Scanner Removing the Interface Cable To remove the cable follow these steps 1 Insert a pin or straightened paper clip into the release hole 2 Push on the pin or paper clip while pulling out the cable
4. EAEE Moslehi aa Eee 10 Intermec Ready to Work Indicator 0 cece eee nee 10 StatusiLight ssn tet fone Ait Moat aed co Tate cts EA NR eet 11 Understanding the Deeps on cet E RAAE ANERE dasa Siew eye pean gine 12 Scanning Bar Codes isis sees don tes Wek see AAE EA sada lae ky tes eae aia Meese Re 12 Hands Free Scanning i cesestbaec can dee he AEKA APESAR wage eases 15 Autostand Triggering Mode rires irr a tenaaa NIREAREN EEA KEENIAS 15 SG20T Tethered Scanner User s Guide v Contents 3 SG20T OL gi gt er E E S 17 WSBi ln terface cso E ley pee eee ace Soc de E aaa ode Seas EE 18 Connecting a USB Caleiro tir ens cig Puneet Teed cpa nee eed 18 Setting up the USB Interface 1 0 0 eee ee 19 International Keyboard ereo vanced oes dae Ha ely a eee 19 USB Gable Modes ns 3 3 oats Seong cnewe ead edie E a ET eee ee Te 21 RS 232 INte ACE ec ons ace tetas ater tte tei Sala Wh ote ns SoG SE as ae Wa en ates oats 23 Connecting at RS 232 Cabley rrien i serie aaa EEES vey ESNE eae ve Sees 23 Setting up the RS 232 Interface orar irra rer eee cence ees 24 Baud Rate cei concen ecet Lek seg eo ee ated dha BE ee 24 Datta Bits eer ok sees dat 2 Gxcth E E seus ESEE E E E A Mende a ehh ies 25 Parity chin iwas oeoa e Gohee ed na eae ee ee eee eae a 25 SLOP Bitsey ieee thee de ard ole a a die E AA Ea etek AE EAN 25 Keyboard Wedge Y Cable Interfaces iu pirri riar ierik r cece cece EELA D 26 Connecting a Keyboard Wedge Y Cable uunnu
5. SG20T Scanner Hands Free Scanning For hands free scanning as explained in Hands Free Scanning on page 15 activate Autostand triggering mode by scanning this configuration bar code Autostand Triggering Mode Optimizing Decoding Use the following barcodes to optimize your scanner reading performance Note These configuration bar codes are only for the SG20THP and SG20THPHC models Damaged 1 Dimensional Bar Codes If you are reading 1D bar codes that are damaged or badly printed enable this setting to enhance the ability to read these types of bar codes Damaged 1D Codes Enable Damaged 1D Codes Disable SG20T Tethered Scanner User s Guide 29 Chapter 4 Configuring the SG20T Scanner Configuring Predefined Imager Modes When using a 2D model SG20THP or SG20THC you can optimize the reading performance of the scanner by adjusting certain parameters Since there are many parameters that can be adjusted we recommend using the pre defined imager settings to quickly set up your imager for optimized reading The pre defined imager settings take in to account the type of bar code environment and reading surface There are 4 pre defined imager settings e 1 Dimensional bar codes only e Standard 1 dimensional and 2 dimensional bar codes e 1 Dimensional and 2 dimensional bar codes in a bright environment e j1 Dimensional and 2 dimensional bar codes with reflective surface s
6. on the print icon to print out the setup sheet and scan the commands 32 SG20T Tethered Scanner User s Guide 5 Troubleshooting and Maintaining the SG20T Use this chapter to solve problems you may have while using the SG20T This chapter contains these topics e Troubleshooting the SG20T e Maintaining the SG20T Chapter 5 Troubleshooting and Maintaining the SG20T Troubleshooting the SG20T If you have problems using the SG20T use this chapter to find a possible solution Calling Product Support To talk to an Intermec Product Support representative e Inthe U S A and Canada call 1 800 755 5505 e Outside the U S A and Canada contact your local Intermec representative For help go to www intermec com gt About Us gt Contact Us Before you call Intermec Product Support make sure you have the following information e SG20T firmware version e SG20T decode version There are two methods to get the firmware and decode version e by opening a data collection application and reading the Get firmware version and Get decode version bar codes recommended when using a USB Keyboard HID or keyboard wedge interface or e by opening EasySet and retrieving the scanner current configuration recommended when using an RS 232 or USB Virtual Com interface but also possible with a USB Keyboard HID interface To get the firmware version and decode version by reading bar codes 1 Run an application that can accept ba
7. or by the external power supply connected to the USB cable See the Accessories on page 6 for a list of part numbers for the different cables Connecting a USB Cable To connect with a USB cable 1 Connect the USB cable to your SG20T and to the host 2 Connect the power supply to the cable and an AC power outlet if you are using the externally powered USB cable 18 SG20T Tethered Scanner User s Guide Chapter 3 SG20T Interfaces 3 If your host device is off turn it on The scanner beeps twice and the green LED flashes to indicate the USB interface see Status Light on page 11 message that the host does not provide enough power For example when you connect the USB cable to a keyboard hub or if there are other USB devices connected In this case use a different hub or disconnect other USB devices Otherwise use a powered USB cable log Note If you are using a non powered USB cable you may get a 4 If necessary use the configuration bar codes in the next section to configure your SG20T for an International keyboard The default keyboard is North America Setting up the USB Interface This section provides configuration bar codes for a basic USB interface setup All bar codes marked with indicate the default value For more configuration options see Chapter 4 Configuring the SG20T Scanner on page 27 International Keyboard By default the SG20T uses a North American keyboard layout Use these con
8. 0 2s snes fetes eet ete ane eR was EM OTIA EAE IAAR 43 A Specifications and Reading Distances 45 Specii CaO eea AA Dey See ENEKE ERE pe Dae EE bes cee Sees ETT EN 46 Reading Distances neye Ena dag ake EEEE LAAN pe ee eE AREER E ESA ES Rees 48 SG20T ID heage a aee aa ae a O a aA ad io e o E Bale oe on A 49 SG20THP SG20THCG rer rei a ales EET RAE Se VE A a a dh ae PEG piia 50 SG20T Tethered Scanner User s Guide vii Contents Before You Begin This section provides you with safety information technical support information and sources for additional product information Safety Information viii Caution by Your safety is extremely important Read and follow all warnings and cautions in this document before handling and operating Intermec equipment You can be seriously injured and equipment and data can be damaged if you do not follow the safety warnings and cautions This section explains how to identify and understand warnings cautions and notes that are in this document A warning alerts you of an operating procedure practice condition or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment A caution alerts you to an operating procedure practice condition or statement that must be strictly observed to prevent equipment damage or destruction or corruption or loss of data Note Notes either provide extra information a
9. 063 6 152 370 6 155 490 6 158 661 6 164 542 6 164 545 6 173 893 6 195 053 6 234 393 6 234 395 6 249 008 6 328 214 6 330 975 6 345 765 6 356 949 6 367 699 6 375 075 6 375 076 6 435 411 6 484 944 6 641 046 6 669 087 6 681 994 6 688 523 6 732 930 6 879 428 6 889 903 6 974 085 There may be other U S and foreign patents pending SG20T Tethered Scanner User s Guide xi Before You Begin xii SG20T Tethered Scanner User s Guide 1 Introducing the SG20T Tethered Scanner This chapter provides an overview of the SG20T Tethered Scanner This chapter covers these topics What is the SG20T Tethered Scanner Supported Interfaces Powering the SG20T Connecting the Interface Cable Removing the Interface Cable Accessories Chapter 1 Introducing the SG20T Tethered Scanner What is the SG20T Tethered Scanner The SG20T Tethered Scanner is a general purpose handheld scanner The SG20T is lightweight ergonomically designed and it interfaces easily with Intermec computers and other host computers Scanner window Status light Intermec Ready to Work indicator SG20T Tethered Scanner The SG20T is available in the following models e 1D linear imager SG20T1D xxx e High performance 2D area imager SG20THP xxx e Health Care 2D area imager SG20THPHC xxx 2 SG20T Tethered Scanner User s Guide Chapter 1 Introducing the SG20T Tethered Scanner Intermec Technologies Corp Everett
10. Interfaces 22 USB Virtual COM Driver For a first time setup when using the virtual COM USB cable mode you will need to download and install the driver You can download the driver from Knowledge Central on the Intermec web site To download the USB virtual COM driver 1 Go to http intermec custhelp com 2 In the search box type SG20T USB driver and click Search 3 Download the driver and instructions 4 Follow the installation procedure provided in Knowledge Central After you have installed the driver and set your scanner to USB Virtual COM mode open the Intermec Virtual Com Port for example using EasySet or any hyper terminal before scanning bar codes SG20T Tethered Scanner User s Guide Chapter 3 SG20T Interfaces RS 232 Interface The SG20T can be connected to a host using one of the RS 232 cables Power is provided by the external power supply connected to the RS 232 cable See the Required Accessories on page 6 for a list of part numbers for the different cables Connecting an RS 232 Cable To connect with an RS 232 cable 1 Turn off your host device 2 Connect the RS 232 cable to your SG20T and the host 3 Connect the power supply to the cable and an AC power outlet 4 Turn on the host device The scanner beeps twice 5 If necessary use the configuration bar codes in the next section to configure your SG20T serial parameters to match the PC SG20T Tethered Scanner User s Guide 23 Ch
11. Light Description Light State What it Means Series of green Power up flashes USB At power up the status light flashes to indicate the activated USB interface 1 flash Keyboard HID 3 flashes Virtual COM S flashes HID POS 6 flashes IBM POS Hand Held 7 flashes IBM POS Table Top The status light only flashes at power up for a USB interface interface only another the scanner restarts and will also flash the current USB interface log Note When changing from one USB interface to Green light on for 2 The scanner successfully decoded a bar code and sent seconds the data to the host device Green light flashes 2 A configuration bar code was successfully read times Red light on for 2 Transmission error seconds OR Configuration bar code was not accepted SG20T Tethered Scanner User s Guide 11 Chapter 2 Scanning with the SG20T Understanding the Beeps The SG20T also beeps to give you audio feedback when performing some functions For example you hear a beep each time you scan a valid bar code Default SG20T Beep Descriptions Beep Sequence What it Means Two beeps Power up Single beep The scanner successfully scanned a bar code Two fast beeps Configuration bar code successfully scanned Six very fast beeps Transmission error OR Configuration bar code was not accepted Scanning Bar Codes 12 Warning For the SG20THP and SG20THPHC do not look directly into the window a
12. PHC and e Autostand for SG20T1D Autostand For SG20THP or SG20THPHC Autostand is a mix of Level and Presentation triggering modes When in Level mode you simply pull the trigger to scan a bar code hand held scanning After a period of inactivity the scanner switches to Presentation mode configurable timeout In this mode the scanner turns on automatically when it detects movement in front of the scanner window This allows you to use your scanner for hands free scanning To return to Level mode pull the trigger Autostand For SG20T1D When using the 1D model Autostand is a mix of Level and Flashing triggering modes When in Level mode you simply pull the trigger to scan a bar code handheld scanning After a period of inactivity the scanner switches to Flashing mode configurable timeout When the scanner is flashing you can present a bar code in front of the scanner window and it will be scanned To return to Level mode pull the trigger SG20T Tethered Scanner User s Guide 15 Chapter 2 Scanning with the SG20T 16 SG20T Tethered Scanner User s Guide 3 SG20T Interfaces This chapter explains the different interfaces available with the SG20T e USB Interface e RS 232 Interface e Keyboard Wedge Y Cable Interface Chapter 3 SG20T Interfaces USB Interface The SG20T can be connected to a USB host using one of the USB cables The SG20T is USB 2 0 and operates at full speed Power is provided either by the host
13. S1 Composite linear only Standard 2 of 5 GS1 DataBar Expanded Telepen Reading Distances The reading distances for each scanner are typical distances measured from the front end of the scanner bezel in an office environment 200 lux 48 SG20T Tethered Scanner User s Guide SG20T1D 10 g 6 4 6 g 10 in Appendix A Specifications and Reading Distances o 2 4 6 g 10 12 14 16 18 20 EAN UPC 0 15 mm 6 mils a IITI TITT ITTI ITTI TITT TTT TTT TTT 0 5 10 15 20 25 30 35 40 45 50 Symbology Density Minimum Distance Maximum Distance Code 39 0 15 mm 6 mils 6 cm 2 36 in 13 cm 5 12 in 0 25 mm 10 mils 3 cm 1 18 in 21 cm 8 26 in 0 5 mm 20 mils 3 cm 1 18 in 32 cm 12 6 in 1 mm 40 mils 8 cm 3 15 in 50 cm 19 68 in EAN UPC 0 33 mm 13 mils 3 cm 1 18 in 26 cm 10 24 in SG20T Tethered Scanner User s Guide 25 20 15 10 cm 49 Appendix A Specifications and Reading Distances SG20THP SG20THC o 4 8 12 46 20 24 28 32 m eleien eer ir e aie 12 30 PDF41715 mils aS C PDFa 10 mils 20 DAMAT mils ej Fo Led 10 i H u 4 i i l 10 OSM Smis si M 20 M _ OSmm 20mis 12 30 1mm 40 mils cm 0 10 20 30 40 50 60 70 80 Symbology Density Minimum Distance Maximum Distance Code 39 0 125 mm 5 mils 4 cm 1 57 in 12 5 cm 4 92 in 0 5 mm 20 mils 5 cm 1 97 in 46
14. anner to a host PC using an RS 232 or USB cable and set connection parameters if necessary SG20T Tethered Scanner User s Guide 31 Chapter 4 Configuring the SG20T Scanner 2 Start EasySet The first time you start EasySet the Select product dialog box appears If the Select product dialog box does not appear choose Product gt Select or click on the product icon in the upper left corner 3 Select your product SG20T 4 Select Communication gt Select Communication Interface The Device Selection dialog box appears 5 Select the communication interface that you are using for your system and click OK 6 EasySet connects to your scanner and retrieves the current configuration These configurations are indicated with a blue check mark or blue text Open the folders to find the configuration commands needed Double click each command to send it to the scanner commands online from EasySet log Note The scanner does not beep when you send configuration Offline Setup with EasySet To configure your scanner offline by scanning bar codes 1 Start EasySet The first time you start EasySet the Select product dialog box appears If the Select product dialog box does not appear choose Product gt Select or click on the product icon in the upper left corner 2 Select your product 3 Open the folders to find the configuration commands needed Double click each command to send each command to the setup sheet 4 Click
15. apter 3 SG20T Interfaces The default serial parameters for the SG20T are Serial Parameter Default Setting Baud rate 57600 Data bits 8 Parity None Stop bits 1 Setting up the RS 232 Interface 24 This section provides configuration bar codes for a basic setup All bar codes marked with indicate the default value For more configuration options see Chapter 4 Configuring the SG20T Scanner on page 27 Baud Rate 38400 57600 115200 128000 230400 256000 SG20T Tethered Scanner User s Guide Chapter 3 SG20T Interfaces 460800 Data Bits 7 8 Parity None Even Odd Stop Bits 1 2 SG20T Tethered Scanner User s Guide 25 Chapter 3 SG20T Interfaces Keyboard Wedge Y Cable Interface The SG20T can be connected to a host using a keyboard wedge Y cable Power is provided either by the host or by the external power supply connected to the cable See the Required Accessories on page 6 for a list of part numbers for the different cables Connecting a Keyboard Wedge Y Cable To connect with a keyboard wedge Y cable 1 Turn off your host device 2 Connect the Y cable to your SG20T Y cable with optional power supply 3 Connect one end of the Y cable to your host device and the other end to a PS2 keyboard If your host device does not provide enough power connect the power supply to the Y cable and an AC power outlet 4 Turn on your ho
16. aud 8 data bits no parity and 1 stop bit You cannot scan the Print out this bar code and scan it Firmware upgrade bar Firmware upgrade code on your computer screen SG20T Tethered Scanner User s Guide Chapter 5 Troubleshooting and Maintaining the SG20T Maintaining the SG20T To keep your SG20T in good working order you may need to upgrade the SG20T firmware and clean the scanner window Upgrading the SG20T You may need to upgrade the SG20T firmware if there is an update that incorporates changes to a feature or adds functionality to the scanner When you upgrade your scanner the current settings are erased and replaced with the default settings The process of upgrading the SG20T takes about 10 minutes to complete To upgrade the SG20T you need e An RS 232 or USB cable For more information on cables see Required Accessories on page 6 e Minimum PC operating system requirements are Microsoft Windows XP with SP2 or Microsoft Windows 2000 with SP4 or higher versions e EasySet version 5 6 5 1 see Configuring Your System with EasySet on page 31 or later e The firmware update file bin using the selected COM port for any other application or you receive log Note Before you start the upgrade process make sure that you are not an error and cannot use the COM port To upgrade the SG20T firmware 1 Download the latest SG20T firmware update package from the Interm
17. bout a topic or contain special instructions for handling a particular condition or set of circumstances SG20T Tethered Scanner User s Guide Before You Begin Global Services and Support Warranty Information To understand the warranty for your Intermec product visit the Intermec web site at www intermec com and click Support gt Returns and Repairs gt Warranty Disclaimer of warranties The sample code included in this document is presented for reference only The code does not necessarily represent complete tested programs The code is provided as is with all faults All warranties are expressly disclaimed including the implied warranties of merchantability and fitness for a particular purpose Web Support Visit the Intermec web site at www intermec com to download our current manuals in PDF To order printed versions of the Intermec manuals contact your local Intermec representative or distributor Visit the Intermec technical knowledge base Knowledge Central at www intermec com and click Support gt Knowledge Central to review technical information or to request technical support for your Intermec product Telephone Support In the U S A and Canada call 1 800 755 5505 Outside the U S A and Canada contact your local Intermec representative To search for your local representative from the Intermec web site click About Us gt Contact Us Service Location Support For the most current listing of se
18. cm 18 11 in 1 mm 40 mils 12 cm 4 72 in 70 cm 27 56 in EAN UPC 0 33 mm 13 mils 4 cm 1 57 in 30 cm 11 8 in PDF417 0 25 mm 10 mils 3 cm 1 18 in 25 cm 9 84 in 0 38 15 mils 3 cm 1 18 in 35 cm 13 78 in DataMatrix 025 mm 10 mils 3 cm 1 18 in 19 cm 7 48 in 50 SG20T Tethered Scanner User s Guide fatermec Worldwide Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com 2011 Intermec Technologies Corporation All rights reserved SG20T Tethered Scanner User s Guide P N DOC SG20T UG01
19. e bin select the file and click Open Click Next Firmware selection fol 2 Ex Product SG20T 1D Cable type USB cable for SG20 Select or enter the filename of the fimware to download into the product Browse Get Firmware Version Only 8 For USB cables only scan the Firmware upgrade bar code that appears on the screen The scanner disconnects and reconnects can take up to 4 or 5 seconds Click OK For other cables go directly to the next step screen see Problems and Possible Solutions on page 35 to find the firmware upgrade bar code Print the page out and scan the bar code log Note If your scanner cannot scan the bar code on your computer 40 SG20T Tethered Scanner User s Guide Chapter 5 Troubleshooting and Maintaining the SG20T 9 Select the Com port and parameters if necessary and deselect the Display help check box Click Next E Com port selection fol Product SG20T 1D Cable type USB cable for SG20 Filename P Software projects BlackfinPlatform RD LP1 LP1L236_ bin Select the communication port you are connected to 10 Click Start download For RS 232 cables only scan the Firmware upgrade bar code that appears on the screen and click OK screen see Problems and Possible Solutions on page 35 to find the firmware upgrade bar code Print the page out and scan the bar code log Note If your scanner cannot scan the bar code on yo
20. eas Meta aude viii Safety Informations eas erea cee LENEE te EREE EEE LENEE EETAS viii Global Services and Suppor ee iaaea k EA E E EE ETAS ix Warranty Information sepie opra e ENEE eng EE AR RETE ix Web Soppamies orres Hin eN N AI EEEN ROTA ix Tel phone Supports rara ecg Sn oE EEA EE EEE EAEE he ix Service Location SUppOrts suno renea oR E EEEE EEE EEEE ix Who Should Read This Manual 0 eeren a eee eens x Related Doctim ness Tiesa 4 ote oe eels Ges A ace AIS PO De ee x Patent Information seesi ssri ei demik rea cece eee cence cence eee e ene eeees xi 1 Introducing the SG20T Tethered Scanner 1 What is the SG20T Tethered Scanner 0 0 ccc cee cc cence ence eee e eens 2 Supported Invertaces wx nite 4 ee ae leads Ons She ep eee te bd EERE EEEE ESEE Leeks 3 Pow rme the SOT eua EAA tia tends NEERA Med atbe eee Leek ds 3 Connecting the Interface Cable kerero bre Ner shia ee enn ears tes Cee esa poe Ek 4 Removing the Interface Cables croit rer erene A ee EI RREA cence teens 5 INCCESSOLIES x ahi E E eh elt AS EA ENSS S E TEE of E eee 6 Requited Accessories oaro irri dritt s ted eee dns ented PERASA E E EEAS 6 Optional ACCESSOS 2025 EEES de heehee CIKA T Mee ARR Se TERET 6 Desktop Wall Mount o cereis iasan aaa ae We ee ee oes 7 Desktop Adjustable Stand eiar isidora cece eee eee eee ee 7 2 Scanning withthe SG20T cece 9 Understanding the Tights p erron easina ceases sy beni as pew EE
21. ec web site at www intermec com a Go to Support gt Downloads b From the Product Category drop down list choose Bar Code Scanners c From the Product Family drop down list choose Tethered d From the Product drop down list choose SG20T Hand Held Scanner and click Submit SG20T Tethered Scanner User s Guide 37 Chapter 5 Troubleshooting and Maintaining the SG20T e Click the link to download the firmware upgrade package and save firmware upgrade file bin to your PC 2 Connect your SG20T to a host PC with the appropriate cable Note If using a USB cable you must use the USB Virtual Com F USB cable mode 3 Start EasySet version 5 6 5 1 or later 4 From the Tools menu select Upgrade product firmware to start WinFlash 5 If WinFlash is not already installed you will be asked to install it Click Yes and follow the installation instructions After installing Winflash start WinFlash from the Tools menu select Upgrade product firmware 38 SG20T Tethered Scanner User s Guide Chapter 5 Troubleshooting and Maintaining the SG20T 6 Select the cable and click Next FE cable selection fos A Product SG20T 1D Select the type of cable you have connected between your PC and the product C USB cable for SG20 lt ac Cne tt SG20T Tethered Scanner User s Guide 39 Chapter 5 Troubleshooting and Maintaining the SG20T 7 Use Browse to browse to the location of the firmware upgrade fil
22. fatermec SG20T Tethered Scanner Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave W Everett WA 98203 U S A www intermec com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec manufactured equipment and is not to be released reproduced or used for any other purpose without written permission of Intermec Technologies Corporation Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation 2011by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech Beverage Routebook CrossBar dcBrowser Duratherm EasyADC EasyCoder EasySet Fingerprint i gistics INCA under license Intellitag Intellitag Gen2 JANUS LabelShop MobileLAN Picolink Ready to Work RoutePower Sabre ScanPlus ShopScan Smart Mobile Computing SmartSystems TE 2000 Trakker Antares and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation There are U S and foreign patents as well as U S and foreign patents pending ii SG20T Tethered Scanner User s Guide SG20T Tethered Scanner User s Guide iii iv SG20T Tethered Scanner User s Guide Contents Contents Befote You Becinies sy Ea Week teh ted Hedkaa dat bad ee a t
23. figuration bar codes to select the keyboard for your country Additional keyboards are available in EasySet see Configuring Your System with ma on page 31 North American Windows French Windows French Canadian Windows 95 98 SG20T Tethered Scanner User s Guide 19 Chapter 3 SG20T Interfaces French Canadian Windows XP 2000 UAT German Windows MU Spanish Windows TT Italian Windows UU Swedish Windows UUM N UK English Windows UU Japanese Windows UU Brazilian Portuguese Windows MT Czech Republic Windows M Slovakian Windows M 20 SG20T Tethered Scanner User s Guide Chapter 3 SG20T Interfaces Hungarian 101 Key USB Cable Mode By default the USB cable mode is set to keyboard HID However you can also set up your scanner to use the following USB cable modes e HID POS e IBM POS Hand Held e IBM POS Table Top e Virtual COM USB Keyboard HID HID POS IBM POS Hand Held IBM POS Table Top USB Virtual COM Note When scanning a USB Cable Mode configuration bar code the log scanner beeps twice then restarts When it restarts it will beep twice and flash a series of green flashes to indicate the USB cable mode see Status Light on page 11 SG20T Tethered Scanner User s Guide 21 Chapter 3 SG20T
24. hiny labels Select the pre defined imager setting that best suits your needs 1D bar codes only Standard 1D and 2D bar codes Standard 1D and 2D bar codes bright environment Standard 1D and 2D bar codes reflective surface 30 SG20T Tethered Scanner User s Guide Chapter 4 Configuring the SG20T Scanner DPM Mode Direct Product Marking DPM is when the bar code is marked directly on the product Enabling DPM Mode when scanning DPM bar codes optimizes reading this type of code DPM mode Enable DPM mode Disable foi Note DPM mode is not required to be able to read DPM bar codes but may be necessary when scanning hard to read DPM bar codes Configuring Your System with EasySet EasySet is an Intermec configuration application that provides you with two ways to configure your scanner e Online setup send configuration commands from EasySet directly to the product e Offline setup send configuration commands to a bar code setup sheet print the setup sheet and use a connected scanner to scan the bar codes EasySet is available on the Intermec web site at www intermec com EasySet Simply download and install Online Setup with EasySet Online setup with EasySet is only available if you are using an RS 232 cable or a USB cable To configure your scanner online by sending commands from EasySet 1 Connect the sc
25. ield to help you locate the documentation for your product x SG20T Tethered Scanner User s Guide Before You Begin Patent Information Product is covered by one or more of the following patents 4 882 476 4 894 523 4 953 113 4 970 379 4 988 852 5 019 699 5 021 642 5 038 024 5 081 343 5 095 197 5 144 119 5 144 121 5 182 441 5 187 355 5 187 356 5 216 233 5 216 550 5 218 191 5 233 172 5 241 488 5 243 602 5 258 606 5 288 985 5 308 966 5 342 210 5 359 185 5 389 770 5 397 885 5 414 251 5 416 463 5 442 167 5 464 972 5 468 947 5 468 950 5 477 044 5 486 689 5 500 516 5 502 297 5 504 367 5 514 858 5 534 684 5 536 924 5 539 191 5 541 419 5 548 108 5 550 362 5 550 364 5 565 669 5 572 007 5 576 529 5 594 230 5 598 007 5 608 578 5 616 909 5 619 027 5 640 001 5 659 431 5 672 860 5 684 290 5 719 678 5 729 003 5 742 041 5 761 219 5 764 798 5 777 308 5 777 309 5 777 310 5 786 583 5 798 509 5 798 513 5 804 805 5 811 776 5 811 777 5 818 027 5 821 523 5 834 749 5 837 987 5 841 121 5 842 070 5 854 478 5 862 267 5 869 840 5 873 070 5 877 486 5 878 395 5 886 338 5 895 906 5 902 987 5 902 988 5 912 452 5 923 022 5 936 224 5 949 056 5 969 321 5 969 326 5 979 768 5 987 192 5 992 750 6 003 775 6 012 640 6 016 960 6 018 597 6 024 289 6 034 379 6 036 093 6 039 252 6 064 763 6 095 422 6 097 839 6 102 289 6 102 295 6 119 941 6 128 414 6 138 915 6 149 061 6 149
26. lease the trigger SG20T Tethered Scanner User s Guide 13 Chapter 2 Scanning with the SG20T T ari Kh ye fe UIT a a Scanning Bar Codes The aiming and scanner beams that you see depend on which SG20T model you are using To scan omni directionally with the 2D high performance area imager 1 Point the scanner window at the bar code label and hold the SG20T steady a few inches from the label 2 Pull the trigger and use the laser framing to position the imager over the bar code or area to capture 30 20 _ _ SG20THP Laser Framing K When bar code labels are printed close to each other try to frame only the bar code you want to read to avoid reading the wrong bar code 14 SG20T Tethered Scanner User s Guide Chapter 2 Scanning with the SG20T By default when the SG20T successfully reads a bar code label the SG20T beeps one time the status light briefly turns green and the scanner lighting turns off 3 Release the trigger Hands Free Scanning The SG20T is a handheld scanner however you can scan items without having to hold your scanner in your hand To do hands free scanning you will need to change the triggering mode to Autostand To activate see Hands Free Scanning on page 29 Autostand Triggering Mode Autostand mode is different depending on the scanner model This section explains the difference between e Autostand for SG2Z0THP SG20TH
27. nusnuuurrnnnrrrrr en 26 4 Configuring the SG20T Scanner 0 27 Basic Setup with Configuration Bar Codes 00 cece cece cece eee AN 28 Resetting Your Scanner o seosest RE hy ce TE EERE tsb wes EKEREN RE OEA 28 Configuring the Postamble cus koria oaa nsaan EEEE A I EN E 28 Hands Free Scanning orsi eree ce cece hoo Os ings Mone A baat Be eae 29 Optimizing Decoding oces r ss neria rrer be Geo ok ee ten Pea he ee 29 Damaged 1 Dimensional Bar Codes 0 0 c cece eee een eee 29 Configuring Predefined Imager Modes 0 00 c cece eee eee eee eee 30 TPM MO de sists ctl ite Aeento ssh ca cite beady ys hates tie cca at ec at AAO Deen aa iad 31 Configuring Your System with EasySet eoero eren EEEE E eens 31 Online Setup with EasySets ice ciao ean ete wena 6 Hoare as nee RESA Ni 31 Offline Setup with EasySet occ ec cee eve es es bende EAEE EEEE NTA 32 5 Troubleshooting and Maintaining the SG20T 33 Troubleshooting the SG20T oirr t Errr re rtra avn nde bh as EEE AAA ERARE 34 Calling Product Support cerr rassa dtia t aitak Ma E EPIN ee eee 34 Problems and Possible Solutions 0 0 cc ccc eee eee cee rererere 35 vi SG20T Tethered Scanner User s Guide Contents Maintaining the SG20T i Jissee ead eae La oboe ob E A AAGA AEREE See 37 Upgrading the SG20T ono sts sat seth et RAER REE iowa en WE RRA EA AS 37 Scanner Recovery eso heed beady otis Chae hb eed eed oie E RA 42 Cleaning the SG2
28. p Adjustable Stand P N Stand SG20 xx SG20T Tethered Scanner User s Guide 7 Chapter 1 Introducing the SG20T Tethered Scanner 8 SG20T Tethered Scanner User s Guide 2 Scanning with the SG20T This chapter explains how to scan bar codes and includes the following sections e Understanding the Lights e Understanding the Beeps e Scanning Bar Codes Chapter 2 Scanning with the SG20T Understanding the Lights The SG20T uses the Intermec Ready to Work light and Status light to communicate information about your scanner Intermec Ready to Work Indicator The Intermec Ready to Work indicator blue LED indicates that the scanner is ready to scan bar codes This light stays on all the time when the scanner is ready to work however your scanner will also flash status information using green and red lights See the Status Light information in the next section Blue Intermec Ready to Work Indicator Light State What it Means Off Scanner is not ready to scan bar codes On The SG20T is ready to scan bar codes Note By default the Intermec Ready to Work light is enabled however gt you can disable the light if desired You can also change the color See EasySet version 5 6 5 1 for more information SG20T Tethered Scanner User s Guide Chapter 2 Scanning with the SG20T Status Light The status light on the SG20T flashes red or green depending on the status of the scanner Default Status
29. r code information from the SG20T for example Microsoft Notepad 2 Scan one of these bar codes Get firmware version 34 SG20T Tethered Scanner User s Guide Chapter 5 Troubleshooting and Maintaining the SG20T Get decode version To get the firmware version and decode version in EasySet 1 Follow the procedure for an online setup with EasySet see Online Setup with EasySet on page 31 2 When the scanner is connected to EasySet open the Configuration modes and utilities folder in EasySet The default firmware and decodes versions appear in blue next to the Get firmware version and Get decode version entries Problems and Possible Solutions Use this section to find possible solutions to problems you may have Problems and Possible Solutions Problem Possible Solution You pull the trigger but The SG20T receives power from either a host or an nothing happens external power supply through an accessory cable Make sure e You are using the appropriate cable For more information see Required Accessories on page 6 The cable is connected to the appropriate port on the host computer The universal power supply if necessary is properly plugged in SG20T Tethered Scanner User s Guide 35 Chapter 5 Troubleshooting and Maintaining the SG20T 36 Problems and Possible Solutions continued Problem Possible Solution You pull the trigger
30. rea or at a reflection of the laser framing beam while scanning Long term exposure to the laser framing beam can damage your vision The SG20T contains either a 1D linear imager SG20T1D or 2D area imager SG20THP or SG20THC to scan bar code data The type of scan engine you are using and the type of bar code you are decoding determines the way you scan the bar code When you unpack the SG20T these bar code symbologies are enabled e Code 39 e Code 128 GS1 128 EAN UPC e PDF417 SG20THP and SG20THPHC only e DataMatrix SG20THP and SG20THPHC only SG20T Tethered Scanner User s Guide Chapter 2 Scanning with the SG20T If you are using bar code labels that are encoded in a different symbology you need to enable the symbology on your SG20T Use EasySet version 5 6 5 1 or later to enable and disable symbologies for your scanner To scan a bar code label with a 1D linear imager 1 Point the SG20T at the bar code label and hold the SG20T at a slight angle 15 to 25 cm 6 to 10 in from the label 2 Pull the trigger and direct the red beam so that it falls across all bars in the bar code label Use this test bar code Code 39 Test Bar Code 123456 Tip Depending on your screen resolution you can scan bar codes displayed on your computer screen By default when the SG20T successfully reads a bar code label the SG20T beeps one time the status light briefly turns green and the scanner beam turns off 3 Re
31. rvice locations go to www intermec com and click Support gt Returns and Repairs gt Repair Locations For technical support in South Korea use the after service locations listed below SG20T Tethered Scanner User s Guide ix Before You Begin AWOO Systems 102 1304 SK Ventium 522 Dangjung dong Gunpo si Gyeonggi do Korea South 435 776 Contact Mr Sinbum Kang Telephone 82 31 436 1191 Email mjyun awoo co kr IN Information System PTD LTD 6th Floor Daegu Venture Center Bldg 95 Shinchun 3 Dong Donggu Daegu City Korea E mail jmyou idif co kr or korlim gw idif co kr Who Should Read This Manual This guide is for the person who is responsible for installing configuring and maintaining the SG20T This guide provides you with information about the features of the SG20T and how to install configure operate maintain and troubleshoot it Related Documents The Intermec web site at www intermec com contains our documents as PDF files that you can download for free To download documents 1 Visit the Intermec web site at www intermec com 2 Click the Products tab 3 Using the Products menu navigate to your product page For example to find the CN3 computer product page click Computers gt Handheld Computers gt CN3 4 Click the Manuals tab If your product does not have its own product page click Support gt Manuals Use the Product Category field the Product Family field and the Product f
32. s Wipe the scanner window Do not allow any abrasive material to touch the window 2 Wipe dry with a lint free cloth SG20T Tethered Scanner User s Guide 43 Chapter 5 Troubleshooting and Maintaining the SG20T 44 SG20T Tethered Scanner User s Guide A Specifications and Reading Distances This appendix contains the technical specifications and reading distances for each scanner model Appendix A Specifications and Reading Distances Specifications Use this section to find technical information about the SG20T Physical Dimensions Length 20 cm 7 9 in Height 6 5 cm 2 6 in Width 6 1 cm 2 4 in Weight 125 g 4 4 oz Electrical Specifications Electrical rating 5V 1 7A Typical Power Consumption Continuous Scanning 5V power supply ambient lighting continuous scanning SG20T1D RS 232 120 mA USB 120 mA Keyboard wedge 120 mA SG20THP SG20THC RS 232 300 mA USB 320 mA Keyboard wedge 330 mA Typical Power Consumption 5V power supply ambient lighting idle after turning on not scanning SG20T1D RS 232 60 mA USB 70 mA Keyboard wedge 120 mA SG20THP SG20THC RS 232 50 mA USB 70 mA Keyboard wedge 50 mA 46 SG20T Tethered Scanner User s Guide Interfaces Appendix A Specifications and Reading Distances RS 232 USB Keyboard Wedge Temperature and Environmental Specifications Operating temperature Storage temperature Relative humidity Shock
33. st device The scanner beeps twice 5 If necessary configure your SG20T for an International keyboard see International Keyboard on page 19 The default keyboard is North America 26 SG20T Tethered Scanner User s Guide 4 Configuring the SG20T Scanner This chapter provides some basic configuration bar codes and information on how to configure the SG20T using the EasySet configuration application This chapter includes e Basic Setup with Configuration Bar Codes e Hands Free Scanning e Optimizing Decoding Configuring Your System with EasySet Chapter 4 Configuring the SG20T Scanner Basic Setup with Configuration Bar Codes This chapter provides you with configuration bar codes for a basic setup For more configuration options use EasySet see Configuring Your System with EasySet on page 31 Resetting Your Scanner To reset your scanner read the reset factory defaults configuration bar code Reset factory defaults Configuring the Postamble The default postamble is lt CR gt lt LF gt For certain applications or when using USB Keyboard HID you may need to change this setting Use the following configuration bar codes to change the default postamble in your scanner Carriage Return Line Feed None Carriage Return Enter 28 SG20T Tethered Scanner User s Guide Chapter 4 Configuring the
34. the Try these possible solutions red scanning beam e Make sure that the SG20T is configured for the turns on but you symbology you are scanning cannot successfully scan Make sure that the SG20T is at the appropriate a bar code scanning distance from the bar code Move the SG20T closer and farther away to find the appropriate distance e Make sure that the SG20T is configured for the type 1D 2D of bar code you are scanning e Make sure the bar code you are trying to scan is not poorly printed or too small Scan a known good bar code to make sure that the SG20T is working properly For more information see Scanning Bar Codes on page 12 You scan a bar code and The beep duration volume frequency and the status light turns number may be configured so that the SG20T on but the SG20T does does not beep not beep You scan a The SG20T does not recognize or support the configuration bar code configuration bar code you scanned and the SG20T beeps six very fast beeps You scan a bar code the Try these possible solutions SG20T beeps once and the status light blinks green once but the data is not transmitted to the host computer e Make sure that your data collection application is set up to receive data from the SG20T e Ifyou are using an RS 232 cable make sure that the serial parameters on the SG20T match the serial parameters of the host computer The default serial parameters for the SG20T are 57600 b
35. ur computer SG20T Tethered Scanner User s Guide 41 Chapter 5 Troubleshooting and Maintaining the SG20T i Download progress Product detection Driver selection Driver download Product identification Product firmware version Flash erase Flash write New firmware version Driver remove 0 Start download When the firmware download is complete the Operation successful message appears 11 Click Finish You have successfully upgraded your scanner firmware Note If the firmware download is not successful you must restart the log firmware download procedure Scanner Recovery If something happens to your scanner and it does not turn on despite using the correct cables and power supply the only way to recover the scanner is to reinstall the firmware This is only possible with a download cable Please contact your Intermec representative 42 SG20T Tethered Scanner User s Guide Chapter 5 Troubleshooting and Maintaining the SG20T Cleaning the SG20T Clean the scanner window as often as needed for the environment in which you are using the SG20T To clean the scanner window you can use soapy water a solution of ammonia and water or isopropyl alcohol Opening the SG20T voids the warranty and may cause damage to the internal components Caution To clean the scanner window 1 Dip aclean towel or rag in soapy water ammonia and water solution or isopropyl alcohol and wring out the exces
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