Arctic 3G Gateway User Manual
Contents
1. 2 Conducted Emissions 0 15 30MHz EN 50082 1 Immunity Test 1 IEC 801 3 Radio Frequency Electromagnetic Field 2 IEC 801 2 Electrostatic Discharge 3 IEC 801 4 Fast Transients AC Power Ports and Signal cables Supplementary Information The product complies with the requirements of the Low Voltage Directive 73 23 EEC and EMC directive 89 336 EEC Warning This is a Class A product In a domestic environment this product may cause radio Interference which may make it necessary for the user to take adequate measures Manufacturer s Contact Information Viola Systems Lid Lemminkaisenkatu 14 18 A FI 20520 Turku Finland Phone 358 20 1226 226 Fax 358 20 1226 220 User Manual V O LAX Arctic 3G Gateway Warranty and Safety Instructions Read these safety instructions carefully before using the products mentioned in this manual Warranty will be void if the product is used in any way in contradiction with the instructions given in this manual or if the product has been tampered with The devices mentioned in this manual are to be used only according to the instructions described in this manual Faultless and safe operation of the devices can be guaranteed only if the transport storage operation and handling of the devices is appropriate This also applies to the maintenance of the products To prevent damage both the product and any terminal devices must always be switched OFF before connecting or2. Arctic 3G Gateway User Manual Arctic 3G Gateway 2622 Firmware Version 2 1 x Document Version 3 1 April 201 1 User Manual V O LAC Arctic 3G Gateway Copyright and Trademark Copyright 2008 2010 Viola Systems Ltd All rights to this manual are owned solely by Viola Systems Ltd referred elsewhere in this User s Manual as Viola Systems All rights reserved No part of this manual may be transmitted or reproduced in any form or by any means without a prior written permission from Viola Systems Ethernet is a trademark of XEROX Corporation Windows and Internet Explorer are trademarks of Microsoft Corporation Netscape is a trademark of Netscape Communications Corporation All other product names mentioned in this manual are the property of their respective owners whose rights regarding the trademarks are acknowledged Viola Systems Ltd Lemminkaisenkatu 14 18 A FI 20520 Turku Finland E mail info violasystems com Technical Support Phone 358 20 1226 226 Fax 358 20 1226 220 E mail support violasystems com Internet http www violasystems com User Manual V O LA Arctic 3G Gateway Disclaimer Viola Systems reserves the right to change the technical specifications or functions of its products or to discontinue the manufacture of any of its products or to discontinue the support of any of its products without any written announcement and urges its customers to ensure that the infor
3. Certificates IPSEC VPN Remotes IPSEC VPN Tunnels L2TP VPN OpenVPN SSH VPN SSH VPN Keys Firewall General Filter Incoming Filter Forwarded Filter Outgoing D NAT S NAT Services Common DHCP Server Applications Serial Gateway RS1 Serial Gateway RS2 Tools System Log Modem Info User Config Restricted Shell Reboot Configuration Profiles Default Settings Firmware Update System Status information Hardware and Firmware versions Firmware version Arctic 3G Gateway 2 2 Hardware revision 0x04 Hardware serial number 7708810 Uptime Network Interfaces Bytes Tx MAC address MTU 00 06 70 02 2f fc 1500 0 0 0 Interface IP addresses wand Lann 172 16 4 77 16 gprsO 188 238 68 53 32 1500 70 82 7 Routing Table Kernel IP routing table Destination Gateway 10 64 64 64 0 0 0 0 172 16 0 0 0 0 0 0 0 0 0 0 10 64 64 64 Use Iface D gprsO 0 land D gprsO Genmask Flags Metric Ref 255 255 255 255 UH D 0 255 255 0 0 U D 0 0 0 0 0 UG 0 0 Link Status Lanp no Link lanl negotiated 100baseTx FD link ok MDI lan2 no Link gprsO Signal level 97 dBm 38 weak current service UMTS VPN Status No VPN tunnels configured Firewall status Track applications on Filter on LAN In accept on GUI anti lockout on LAN LAN accept on LAN Out accept on D NAT off S NAT on Qos off Total fail 0 Total ok 13 Serial Port Status RS1 9600 8 N 1 no hands
4. Ethernet WAN interface is directly connected to computer crossover cable must be used Ethernet WAN interface does not support automatic MDI MDIX detection 2 4 3 Ethernet LAN Arctic 3G has three physical ports for Ethernet LAN These ports are connected to a common switch Specifications are shown in table 5 Figure 4 Table 5 Ethernet LAN Specificatons Auto negotiation Yes Recommended cabling Cat5 or better lf Ethernet LAN interface is directly connected to computer both crossover and straight cables can be used Ethernet LAN interface supports automatic MDI MDIX detection 2 5 Serial ports Arctic 3G has two application serial ports and one serial console port Serial port 1 is configurable to multiple serial formats RS 232 422 485 while serial port 2 supports only RS 232 data mode Serial port connectors are 9 pin D sub male connectors Serial ports enact as DTE devices 2 5 1 Serial console port Serial console connector is located in Arctic 3G front panel see figure 1 Connector type is RJ45 Connector is described in table 6 Firmware Version 2 1 x 13 Document Version 3 1 User Manual V O LAC Arctic 3G Gateway Table 6 Serial console Figure 5 Connector Table 7 Connector Table 8 Serial port diagram pinout configuration EE CO NSOLE Flow control No flow control Console port can be connected from a PC by using a Cisco compatible serial console cable Ethernet serial console a
5. Update 4 1 1 Host and domain names Host and domain names can be set from the System General Settings screen Firmware Version 2 1 x 23 Document Version 3 1 User Manual V O LAC Arctic 3G Gateway Figure 14 General Settings General Settings Hostname localhost Name of the device without domain part e g station_xyz Domain locaidomain Domain name e g mydomain Location You may enter installation location here for your reference free text Contact You may enter administrator contact here for your reference free text You may enter notes here for your reference free text Submit Reset 4 1 2 Ethernet WAN This screen configures the Ethernet WAN interface on Arctic 3G Figure 15 Ethernet WAN configuration These settings define the wired internet connection Ethernet interface WAN These settings are not required if the Mobile WAN 3G only is used to acoess the internet Manual Settings Lise wied WAN to access the intamat IP Address 172 16 18 101 IP Address of WAN Ethemeat interface 955 955 0 0 Network Mask of WAN Ethemet interface 479 16 1 4 IP address of router used to mach the intamet Leave empty if unused IP address of backup router used to reach the intamet Leave empty f unused Specity the DNS server addresses if required Network Maximum Transmission Uni Normally empty Connectivity Monitor settings are required when WAN Failover is used Ot
6. is shown in figure 1 Figure 1 Front Panel LEDs and switches from left to right with section reference to more detailed information Reset button section 2 6 Error LED section 2 3 Ethernet WAN port section 2 4 2 Ethernet LAN ports section 2 4 3 LEDs section 2 3 Serial console port section 2 5 1 SIM card slots section 2 9 N OO OF SS W DP 2 2 Back Panel Arctic 3G back panel is shown in figure 2 Figure 2 Back Panel Connectors from left to right 1 Serial port 1 section 2 5 2 Serial port 1 configuration DIP switches section 2 5 2 Serial port 2 section 2 5 3 Power switch Power connector section 2 7 Oo oF W N Antenna connector section 2 8 Firmware Version 2 1 x 10 Document Version 3 1 User Manual V O LAX Arctic 3G Gateway 2 3 LEDs 2 3 1 Status LEDs Arctic 3G has 11 status LEDs They are located on the front panel see section 2 1 Table 1 LED Description Le lec cr Error On Unit is restarting LED should turn off after restart usually about 30 seconds If the LED is constantly turned on for a long time you should contact technical support Blinking There is something wrong with the unit or the power supply causes the unit to restart constantly You should try with another power supply and if that does not help contact technical support Unit is operating normally Blinking Unit is operating normally lf the unit is tur
7. specified voltages Viola Systems default power supply for Arctic 3G can be ordered with order code 3020 Note that the power supply is not included in standard Arctic 3G package 2 8 Antenna connector The Arctic 3G has a FME antenna connector male type for an external antenna It is possible to use any kind of external 50 Q quad band antenna 2 9 SIM card slots Arctic 3G wireless connection 8G requires SIM card with data transfer service enabled Device can use two SIM cards which can be used to make connection to two different operators Arctic 3G can be operated using only one SIM card To operate with SIM card follow the procedure below 1 Power off the Arctic 2 The SIM card holder contains a tray with a yellow eject button Push this button to eject the tray from the holder 3 Put the SIM card onto the tray 4 Insert the tray carefully back to the holder and press the tray until it is locked If two SIM card are used repeat the procedure for SIM slot 2 Note It is not recommended to insert or remove the SIM card while the Arctic 3G is turned on 2 10 DIN rail mounting Arctic 3G has mounting holes for optional DIN rail mounting brackets Viola Systems order code for DIN rail mounting kit is 3003 Contact your local Viola Systems distributor for more details Mounting instructions User Manual V O LAX Arctic 3G Gateway 1 Required tools and accessories are DIN rail mounting kit 2 mounting b
8. 5 Kuele 6 Dace INTRODUCTION EE 9 1 1 About the Arctic SG GatOWay E 9 Le AE E 9 1 3 Packaging miormaton cc cccccecccceececeeeecee cece cece ceeaeeeeseeeeseeeeseueeseeesaueeseueesseeeeseeessaeessaass 9 2 HARDWARE DESCHIRDITION oeneenneeneonnoennnnnsnnnnnrennonnosrrerrrsrrerrrerrerrerrrerrerrrnrrenrrerrerrenee 10 al FON GO E 10 MDS in EE 10 SS E BE 11 SC EN WEE RE 11 2o tere ELED eer eee ce ne en ee ea enc eee eee eee eee et eee 12 Zee INCI ONIN EE 12 aes WEE 0 91S WAN 9G EE 12 24 2 Ethernet WAIN esieceeccecsteusatencrvoscanactucnhosstacheandcnunssionasiooadenauiiecciatachiveadadebersencatseentastadeewcesd 12 2 4 3 Ethernet aicetecaeshccntacesdecinecuse tewetionscetastedaesecueedsescesetadeacieeretpesddastacarsbnsunegadieceesreedt 13 SC SE ER DO S asec tees eset sas tacts ct deltas ga dae I E E TE EE E TEE 13 SC oal CONSOlS DONE EAEE E 13 E al DO EE 14 2o93 Seal PON EE 16 2 6 Power switch and reset button 16 2H POWO CONDECION eegener E 16 2 8 Antenna Connechor 17 29 OIN Cd SOS E 17 ZW DIN Fall MOUNTING DE 17 QW Podu rape EE 18 Ne 18 3e AGK INSTALLATION E 19 31 Conneccion Wee le 19 Te O Cing Reie 19 33 OCG MOAI E E a AA ETE 19 3 4 Configuring Ethernet LAN 21 3 5 Configuring Mobile WAN ci 22 3 6 Configuring default gateway 22 d NETWORK CONFIGURATION cccceecccseeeeseeseeeeeneeteneeeeeeeeneeteeeeeaeeteneeeeeetaeeeneeetans 23 4 1 Configuration ecreeng cece cccccccsseeeceeeeeaeeseseeeeeeeeseeeeeeeeeseseee
9. AN and VPN default 2 imes Reboot How many failed tests before rebooting the system default 4 Firmware Version 2 1 x 26 Document Version 3 1 User Manual V O LAC Arctic 3G Gateway When using 3G VPN the use of monitor is heavily recommended to detect connection drops 4 2 Routing 4 2 1 Routing parameters There are multiple configuration options that define the routing on Arctic 3G Ethernet WAN Gateway IP address IP address of router used to reach the internet Leave empty if unused Ethernet WAN Backup Gateway IP address IP address of backup router used to reach the internet Leave empty if unused WAN Failover WAN Default Route selection Yes No Usually Yes if default route is defined by static routes If the selection logic is done on VPN level select No WAN Failover On Demand selection Yes No Select Yes to activate the backup interfaces only when required Select No to have all the WAN interfaces to be available simultaneously for e g VPNs WAN Failover Primary WAN Interface selection None Mobile WAN Ethernet WAN Ethernet WAN Secondary WAN Failover Backup WAN Interface selection None Mobile WAN Ethernet WAN Ethernet WAN Secondary WAN Failover Secondary Backup WAN Interface selection None Mobile WAN Ethernet WAN Ethernet WAN Secondary These three settings configure the high level default gateways Must be configured to enable default rout
10. EC VPN Tunnels L2TP VPN OpenVPN SSH VPN SSH VPN Keys Firewall General Filter Incoming Filter Forwarded Filter Outgoing D NAT S NAT Services Common DHCP Server Applications Serial Gateway RS1 Serial Gateway RS2 Tools System Log Modem Info User Config Restricted Shell Reboot Configuration Profiles Default Settings Firmware Update Configuration Profile Example Arctic 3G Gateway These settings define the Mobile WAN connection used to access the internet These settings are not required if the Ethernet WAN only is used to access the internet Basic Settings Enable Enable in order to use Mobile WAN 3G EDGE GPRS PIN Code If the SIM card requires PIN code enter it here Network Login APN Mobile network Access Point Name as specified by the network operator Authentication None Authentication method as specified by the network operator gt Username Mobile network user name as specified by the network operator Password Mobile network password as specified by the network operator DNS Selection None P DNS Server selection May not be available on all networks DNS Servers Ir O Specify the DNS server addresses if Selection type is manual Connectivity Monitor settings are required when WAN Failover is used Otherwise use Network gt Monitor Enable to test the Mobile WAN connection May not be available Connectivity Monitor Ping Target None Ping Disabled ia on all networks Ping IP COo Specify I
11. O LANC Arctic 3G Gateway Figure 17 WAN Failover configuratio You can define the priority of the WAN interfaces General Settings Usually Yes If default route is defined by static routes or if the selection logic is done on VPN level select No Select Yes to activate the backup interfaces only when required Select No to have all the WAN interfaces to be available simultaneously for e g VPNs minutes How often the availability of higher pronty WAN is checked when using lower pronty WAN Leave empty to try only when lower pnonty terminates Recovery Interval Recovery Hysteresis seconds How many seconds the higher pronty WAN must be available before starting to use it again Primary WAN Hetz Ethernet wan 16 Select the primary WAN interface Failure Tolerance ei times Number of WAN connection retries before switching to lower priority connection Backup WAN Interface None disabled Select the backup WAN interface Failure Tolerance ei times Number of WAN connection retnes before switching to lower pnonty connection Secondary Backup WAN Interface None disabled Select the secondary backup WAN interface Failure Tolerance ei times Number of WAN connection retries before switching back to primary connection To enable any default routes set WAN Default Route Yes Any route settings are not effective if this parameter is not enabled Set On Demand Yes if you want the backup WAN interf
12. P addresses to Ping when required Interval sec C bea a ies Normally Advanced Settings can be left to default values Advanced Network Service How often to perform Ping test empty 600 seconds Timeout and Retries How long to wait response for each Ping and how many times to retry Automatic Automatic selects the fastest available Frequency Band Automatic Normally Automatic is suitable Operator To allow only certain operator define the PLMN code here Normally empty Network Maximum Transmission Unit Normally empty am O me gt C w EE Idle Timeout The Mobile WAN connection is restarted when it has been unused for given timeout Duration The Mobile WAN connection is restarted when it has been connected for given time Reconnect Interval How many seconds to wait between failed connection attempts To configure the mobile WAN 3G enable the connection by selecting Enable Yes on the top of the page and enter PIN code if set APN name and authentication details if needed lf Arctic 3G acts as a wireless router to Ethernet devices and DNS is needed enter DNS configuration as well When ready press the Submit button on the bottom of the page to save settings Arctic 3G needs to be restarted before 3G configuration gets active 4 1 4 WAN Failover WAN Failover screen configures the default gateway settings on the Arctic 3G Firmware Version 2 1 x 25 Document Version 3 1 User Manual V
13. Profile Example Arctic 3G Gateway Configuration Profiles l i i Mame MDS Checksum Last Modified O Device Configuration bbfS2 1fas3d Ota 616c2e687 Gate 2011 03 23 1334 04 Rename View Export Clone Delete Example Arctic3G Gateway 7601fSalBebfl3e041b5agqbi974912 2011 0323 13 42 16 Rename View Export Clone Last Boot 7601 f5al Bebfl3e041 bSasstbto74912 2011 03 23 13 42 16 View Export Clone Factory Default Settings fd3267 al laza T GeO 7 TB2de4068d rg View Export Clone Activate the selected profile Actions Create anew profile import a profile from an XML file Reset a profile to factory defaults Firmware Version 2 1 x 32 Document Version 3 1 User Manual V O LAX Arctic 3G Gateway 7 Troubleshooting Q Wireless WAN is not coming up A Check settings SIM card and signal level Easy way to check the connection status is checking the LEDs see section 4 4 2 Q OpenVPN is not working A See OpenVPN application note for more information Q Serial ports are not working A See serial port chapter notes Verify DIP switch configuration if you are using RS 422 or 485 modes Q Can not access web user interface A Web user interface uses HTTPS for secure web access and it must be specified on the web browser address field like in this example https 10 10 10 10 Q Can not access the Internet with laptop connected to Arctic 3G A If you want
14. ace to come up only when primary interface goes down Disable if both wireless and wired WAN interfaces have to be up all the time 4 1 5 Ethernet LAN This screen configures the Ethernet LAN interface on Arctic 3G Figure 18 Ethernet LAN Configuration These settings define Local Area Network properties Ethernet interfaces LAN Manual Settings Enable Use Ethamet LAN 172 168 189 100 IP Address of LAN Etheamet interface 255 255 0 0 Network Mask of LAN Ethemet interface Ethernet LAN configuration is very simple It configures the IP address for the Ethernet LAN interface 4 1 6 Network monitor This screen configures the interface connectivity monitor on Arctic 3G Figure 19 Network monitor configuration The monitor sends ping packets to defined targets and waits for reply If reply is not recewed 3G and VPN connections are re started Pinger Settings Enable testing network connections When using 3G VPN the use of monitor is heavily recommended in order to detect connection drops IP address of primary target to ping The IP address must be reachable over 3G or VPN Secondary target Secondary IP address to ping if the primary fails Interval 200 secs How often to perfonn the ping default 200 secs p 20 Sp DE 3 times How many ping eties par aach test How long to wait for ping response default 20 secs Retnes Fallure Limits WAN Restart 9 times How many failed tests before re starting W
15. dapters are available from Viola Systems They allow serial console access with the adapter and straight Ethernet cable Viola Systems order code is 3170 Contact your local sales office for more details To open serial console access a terminal program is needed Recommended terminal programs are Tera Term and Putty Open the connection using the settings from table 7 2 5 2 Serial port 1 Serial port 1 is configurable to multiple serial formats RS 232 422 485 Table 9 Serial port 1 Figure 6 Connector Table 10 Connector Table 11 Serial port diagram pinout RS 232 mode configuration Baud rate 115 230400 Firmware Version 2 1 x 14 Document Version 3 1 User Manual V O LAC Arctic 3G Gateway DIP switch configuration for serial port 1 is described in table 12 By default all are set to 0 position RS 232 mode DIP switches 2 4 apply only when port is set in RS 485 mode DIP switch 1 on 1 position Table 12 Serial port 1 DIP switches RS 232 0 RS 232 1 RS 485 Selects serial port operation RS 485 mode FULL HALF 0O FULL 1 HALF Selects between half 2 wire and full duplex 4 wire BIAS 0 OFF 1 ON RS 485 biasing TERMINATION 0 OFF 1 ON RS 485 termination Warning Make sure you DO NOT connect RS 422 or RS 485 cables to a serial port configured to RS 232 mode This could damage the port and the connected equipment J 2 3 Serial port pinouts in RS 422 and RS 485 modes ar
16. disconnecting any cables It should be ascertained that different devices used have the same ground potential Before connecting any power cables the output voltage of the power supply should be checked This product is not fault tolerant and is not designed manufactured or intended for use or resale as on line control equipment or as part of such equipment in any hazardous environment requiring fail safe performance such as in the operation of nuclear facilities aircraft navigation or communication systems air traffic control direct life support machines or weapons systems in which the failure of Viola Systems manufactured hardware or software could lead directly to death personal injury or severe physical or environmental damage User Manual V O LAX Arctic 3G Gateway Revisions Document Firmware Description of changes Version Version 12 2008 a0 First version released 01 2009 AN Fixed operating voltage specifications 09 2010 ERR Manual released 02 2011 30 Updated for a new hardware variant Updated for a new hardware variant for a new hardware variant 04 2011 3 1 Chapters Antenna connector SIM card slots and Configuration profiles added Figures updated User Manual V O LA Arctic 3G Gateway Contents COPYRIGHT AND TRADEMARK stvaictesdotoctensctsascersintectounsimassnetacteasaniereniatestadotesacheunaantenens 2 DIS BT eera E ee eee 3 DECLARA TUON OF CONFORMITY E 4 WARRANTY AND SAFETY INSTRUCTION
17. e OpenVPN Client Settings Interface selection Any WAN Ethernet WAN Wireless WAN Ethernet LAN Which Interface to use for connection OpenVPN Client Settings Routing mode selection None host net default route This defines how the routing is configured with OpenVPN See OpenVPN application note 4 2 2 Default route Default route can be configured from WAN Failover screen See section 4 1 4 4 2 3 WAN redundancy failover To configure redundancy between WAN interfaces configure multiple WAN interfaces to WAN Failover See section 4 1 4 User Manual YO LANC systems Arctic 3G Gateway 4 2 4 Routing serial lt gt Ethernet See section 5 1 for configuring serial gateway 4 3 Network services 4 3 1 DNS proxy To use this feature configure the device to use Arctic 3G Ethernet LAN IP address as its DNS server This way the DNS queries from the device get routed thorough the Arctic 3G To use this feature configure the device to use Arctic 3G Ethernet LAN IP address as its DNS server This way the DNS queries from the device get routed thorough the Arctic 3G 4 4 Network status information 4 4 1 System status screen Network status information can be seen from System gt Status screen Figure 20 Network status screen System General Settings Time Status Network Ethernet Ports Ethernet LAN Ethernet WAN Mobile WAN 3G SIM 1 Mobile WAN 3G SIM 2 WAN Failover Monitor Static Routing VPN
18. e described in table 13 Table 13 Serial port 1 pinouts in RS 422 485 modes Pin RS 485 full duplex 4 wire RS 485 half duplex 2 wire TXD out TXD RXD out in e en E User Manual V O LAX Arctic 3G Gateway 2 5 3 Serial port 2 Table 14 Serial port 2 Figure 7 Connector diagram Table 15 Table 16 Serial port Connector pinout configuration Baud rate 115 230400 me a Flow No flow control control Serial port 2 supports only RS 232 data mode 2 6 Power switch and reset button Power switch is located on back panel It turns the unit on and off Reset button is located on front panel Press shortly to reset the unit Reset button can be used to restore factory default settings To restore factory default settings reset the unit by keeping the reset button pressed down until all the status LEDs blink This indicates the factory presets have been applied 2 Power connector Arctic 3G has a 3 pin power connector Pinout and voltage limits are described in table 17 Supplied plug type is Phoenix Contact MC 1 5 3 STF 3 5 with screw fastening Table 17 Power supply connector Figure 8 Connector Voltage in positive 11 18 VDC 400 mA User Manual V O W s Arctic 3G Gateway 2 l in negative Extra ground connection Arctic 3G can be also used with 2 pin power connector pin 3 left unconnected The unit is protected against reversed polarity within the limits of the
19. econdary backup WAN interface Failure Tolerance Hai B times Number of WAN connection retnes before switching back to primary connection Submit Reset 6 Press Submit button on the bottom to save the settings 7 Select Tools gt Reboot from the left menu and press Reboot button to restart the unit Firmware Version 2 1 x 22 Document Version 3 1 User Manual V O LANC Arctic 3G Gateway 4 Network Configuration 4 1 Configuration screens The web user interface has a navigation menu that is always visible on the left pane In the menu the items are grouped together in sections such as System Network VPN and Firewall Figure 13 Web user interface Logout Configuration Profile Device Configuration System Welcome to Arctic 36 Gateway configuration General Settings Time Status Network Ethernet Ports Ethernet LAN Ethernet WAN Mobile WAN 3G SIM 1 Mobile WAN 3G SIM 2 WAN Failover Monitor static Routing VPN Certificates IPSEC VPN Remotes IPSEC VPN Tunnels L2TP VPN OpenVvPH SSH VPN SSH VPH Keys Firewall Navigate by using menu on lef To apply configuration seleci Tools gt Reboot For user manual visit wiola Systems Lid General Filter Incoming Filter Forwarded Filter Outgoing DUN AT 5 NAT Services Common DHCP Server Applications Serial Gateway RSL Serial Gate Tools System Lag Modem Info User Contig Restricted Shell Reboot Configuration Profiles Default Settings Firmware
20. en Arctic 3G firmware can be updated from the Tools gt Firmware Update screen Firmware Version 2 1 x 31 Document Version 3 1 User Manual V O LAC Arctic 3G Gateway Figure 25 Firmware update screen FST pats araa Dis ara a Firmware Update Specify the new firmware location The File must be in one of the following formats Viola Systems signed firmware Valitse tiedosto tiedostoa ei ole valittu L E Note Firmware update erases all the settings on the unit to the factory defaults It is recommended to create backup from the old configuration before attempting to update the firmware To update firmware 1 Verify that you have a valid firmware on your PC before you attempt to update the firmware 2 Select Select file button to open file browsing dialog The actual dialog depends on the used browser 3 Select updated firmware from the file dialog and return to firmware update screen 4 Press Update button to start the firmware update 5 Confirm the update when asked to Update takes few minutes and the unit will restart with factory default settings when the update is done 6 6 Configuration profiles Profiles can be configured and saved for future use You can create several different profiles and choose which one to activate It is possible to import export and clone profiles and also reset them to factory default settings Figure 26 Configuration profiles Logout Configuration
21. for connecting other Ethernet devices to Arctic 3G s local network WAN interfaces can be configured to get redundant system where one WAN automatically gets traffic if the other one goes down For example if the Ethernet LAN goes down the traffic will be automatically switched to mobile 3G and back when the Ethernet interface comes up again This way the availability of the remote system will be better than with just one interface 3 2 Connecting cables 1 Verify that the power switch is in the OFF position 2 Connect the Ethernet cable between Arctic 3G Ethernet LAN connector and your configuration computer 3 Connect power supply to Arctic 3G and toggle power the switch to ON position 4 The error LED should turn on immediately after the power switch turned on 5 After the system has initialized the Error LED turns off and the RUN LED starts to blink 3 3 Logging in to Arctic 3G This section describes how to log in to Arctic 3G using web configuration menu User Manual V O LAX Arctic 3G Gateway 1 Configure your computer to use the same IP address space than Arctic 3G laptop IP for example 10 10 10 11 with netmask 255 0 0 0 Check with ping command 2 Connect to the Arctic 3G using your web browser The default IP address of Arctic 3G is 10 10 10 10 netmask 255 0 0 0 Note that you have to connect to a HTTPS port see figure 13 Figure 10 Browser https example Device Login Mozilla Firefox F
22. haking TCP server RS2 9600 8 N 1 no handshaking TCP server 4 4 2 Mobile WAN 3G status LEDs Status of mobile WAN interface can be seen from the front panel LEDs The initialization Sequence is 28 Packets Rx Tx Rx Tx Rx Tx 0 00 06 70 02 2f fd 1500 67458 61974 269 114 0 Oo 0 0 0 Errors Dropped 0 0 0 0 7 D 0 0 Document Version 3 1 Firmware Version 2 1 x User Manual Arctic 3G Gateway y LAX systems 1 COM LED starts to blink when the connection is started 2 SIM LED starts to blink when SIM card is searched and turns on when card is found and PIN code accepted 3 SIG LED starts to blink when operator network is searched and gets lit when the network is found 4 COM LED gets lit when the connection is up 4 4 3 Modem info screen In troubleshooting situations checking the system logs helps to identify the problem Also modem info page can be used to check the status of the wireless modem Figure 21 Modem info screen Logout Configuration Profile Example Arctic 3G Gateway Information about the Wireless WAN network Updated only on connection start General Information Wireless WAN Last Information Update Modem Information Enabled Up Wed Mar 23 13 48 13 2011 2 hours ago Manufacturer Sierra Wireless Incorporated Type MCB795V IMEI 355310030156990 Supported Services GSM GPRS EDGE UMTS HSDPA HSUPA PIN tries used 0 SIM status PIN not required SIM ser
23. herwise use Netvork gt Moniter Connectivity Monitor Ping Target None Ping Disabled Enable to monitor the WAN connection Ping IP Specify IP addresses to Ping when required Interval How often to perform Ping test fampty 60 seconds Timeout and Retnes sec times How long to wait response for sach Ping and how many times to retry Submit Reset hy Connectivity Monitor settings are used whenWAN redundancy functionality is wanted Monitor keeps checking the connection to given remote host to determine the network status If the ping does not get an answer for given time window it informs the WAN switch logic to try the secondary interface If the WAN redundancy is implemented by using two separated Ethernet connections with different gateways the Backup Gateway parameter needs to be configured towards correct backup gateway Backup Gateway parameter is not needed if WAN redundancy is implemented with wireless connection see section 4 1 4 for more details about WAN redundancy 4 1 3 Mobile WAN 3G This screen configures the Mobile WAN 3G interface on Arctic 3G Firmware Version 2 1 x 24 Document Version 3 1 User Manual Arctic 3G Gateway VIOLA systems Figure 16 Mobile WAN configuration System General Settings Time Status Network Ethernet Ports Ethernet LAN Ethernet WAN Mobile WAN 3G SIM 1 Mobile WAN 3G SIM 2 WAN Failover Monitor Static Routing VPN Certificates IPSEC VPN Remotes IPS
24. ial 244915150525671 Network Information Signal Level 97 dBm 38 weak registered to home network UMTS UMTS 24491 FI SONERA Registration Status Available Services Current Service Current Operator Location Area Code Cell ID Refresh Firmware Version 2 1 x 29 Document Version 3 1 User Manual V O LAX Arctic 3G Gateway 5 Serial Port Configuration 5 1 Configuring serial gateway This section describes how to configure serial lt gt Ethernet functionality Serial gateway feature enables data from the serial port attached device to be routed to Ethernet and vice versa Serial gateway processes the transmitted data transparently and does not alter it any way except for buffering it for transmission Because of the transparent communication any protocols can be used in actual communication between nodes Figure 22 Serial gateway configuration screen Serial to Network Gateway application for serial port RS1 Basic Settings Enable Use Senalto Network Gateway Network Protocol Which protocol to use for network communication usually TCP Mode Wait for incoming connection Server or actively form a connection Client New Connection priority Close oki connection when new connection request amves server mode only Connection Slot How long the old connection must be connected before accepting new one only in server mode with new connection pnonty enabled Local P
25. ible design allows the system to gain extra features if required High speed wireless connectivity Arctic 3G has support for the latest mobile technologies such as 3G and HSDPA This allows the remote control of wide bandwidth services such as video surveillance or high amount of measurement and control channels Flexible routing Arctic 3G can be configured to fit in all kinds of networks It also has full support for Serial Ethernet routing of industrial network protocols High security Arctic 3G has highly configurable firewall and secure VPN support for secure connectivity Redundancy and reliability Arctic 3G offers redundancy against network breakdowns and remote VPN endpoint breakdowns This allows the overall system to achieve high availability numbers These functionalities added to high reliability of both the hardware and software make very robust system suitable in harsh and demanding industrial environments Remote management Arctic 3G can be managed remotely and it is easy to move configurations between units 1 3 Packaging information The product package should contain the following items Arctic 3G device 3 pin power connector Antenna Arctic 3G Quick Start Guide Additional accessories are available see section 2 10 User Manual Arctic 3G Gateway 2 Hardware description y LAX systems This section describes the physical interfaces on Arctic 3G 2 1 Front panel Arctic 3G front panel
26. ile Edit View History Bookmarks Tools Help d gt wm is Login Username Password 3 Your browser may mention about certificates you can safely ignore them at this point Firmware Version 2 1 x 20 Document Version 3 1 User Manual V O LAC Arctic 3G Gateway 4 When you get to the login screen enter username and password and press Login button The actual screen depends on the used web browser Note Default username is viola adm and default password is violam2m It is recommended that the default password is changed before the product is connected to a public network 5 Now you should be logged in White texts on the blue background on the left are the primary navigation texts and they are always visible on the screen Individual screens may have their own tabs which split the configuration fields on larger screens See figure 14 Figure 11 Configuration menu Logoul Configuration Profile Dewice Configuration System Welcome to Arctic 36 Gateway configuration General Settings Time Status Network Ethernet Ports Ethernet LAN Ethernet WAN Mobile WAN GG SIM 1 Mobile WAN GG SIM 2 WAN Failover Monitor Static Routing VPN Certificates IDSECHDN Remotes IPSEC VPH Tunnels L2TP WPN OpenVPH S5H VPH S5H VPH Keys Firewall General Filter Incoming Filter Forwarded Filter Outgoing DUN AT S MAT Services Common DHCP Server Applications Serial Gateway RSL Serial Gateway RS2 Tools Sy
27. mation at their disposal is valid Viola software and programs are delivered as is The manufacturer does not grant any kind of warranty including guarantees on suitability and applicability to a certain application Under no circumstance is the manufacturer or the developer of a program responsible for any damage possibly caused by the use of a program The names of the programs as well as all copyrights relating to the programs are the sole property of Viola Systems Any transfer licensing to a third party leasing renting transportation copying editing translating modifying into another programming language or reverse engineering for any intent is forbidden without the written consent of Viola Systems Viola Systems has attempted to verify that the information in this manual is correct with regard to the state of products and software on the publication date of the manual We assume no responsibility for possible errors which may appear in this manual Information in this manual may change without prior notice from Viola Systems User Manual Y O LAX Arctic 3G Gateway Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Viola Systems Lid Manufacturer s Address Lemminkaisenkatu 14 18 A FI 20520 Turku Finland declares that this product Product Name Arctic 3G Gateway conforms to the following standards EMC EN 55022 Emission Test Class A 1 Radiated Emissions 30 1000MHz
28. ned on and RUN led is not blinking the system has catched an error and is waiting for restart The unit should restart soon i FW SIM On ne Ges E CH Bees SC e 3G connection is starting If the connection is not coming up check the SIM and SIG LEDs User Manual V O LAC Arctic 3G Gateway 2 3 2 Ethernet LEDs All Ethernet ports have two LEDs to indicate the ports link and activity status Table 2 Ethernet LED description eo siete Meaning o Yellow Full duplex 2 4 Networking 2 4 1 Mobile WAN 3G Arctic 3G has a high speed wireless functionality which allows the use of bandwidth demanding wireless applications Arctic 3G supports wireless data speeds up to 7 2 Mbit s however the practical data transfer rates depend on SIM card speed and wireless network capacity Table 3 Mobile WAN 3G specifications Frequencies Maximum data rates UMTS with HSUPA cat 850 900 1900 2100 MHz _ 7 2 Mbit s downlink 5 76 11 12 Mbit s uplink EDGE GPRS class 10 850 900 1800 1900 MHz 216 kbps downlink 108 kbps uplink 2 4 2 Ethernet WAN Arctic 3G has one physical port for Ethernet WAN Specifications are shown in table 4 Table 4 Ethernet WAN specifications l Number of 1 Speed 10Base T 100Base TX Half and Full Auto Yes negotiation Firmware Version 2 1 x 12 Document Version 3 1 User Manual V O LA Arctic 3G Gateway Recommended Cat5 or better cabling lf
29. on may not apply to you Obtaining Warranty Service You must notify Viola Systems within the warranty period to receive warranty service During the warranty period Viola Systems will repair or replace at its option any defective products or parts at no additional charge provided that the product is returned shipping prepaid to Viola Systems All replaced parts and products become the property of Viola Systems Before returning any product for repair customers are required to contact the Viola Systems User Manual V O LAX Arctic 3G Gateway Technical Support Contacting Technical Support Phone 358 20 1226 226 Fax 358 20 1226 220 E mail support violasystems com Internet htto www violasystems com Recording Arctic Information Before contacting our Technical Support staff please record if possible the following information about your Arctic product Product name Serial no Note the status of your Arctic in the space below before contacting technical support Include information about error messages diagnostic test results and problems with specific applications
30. ort Which TCP UDP port to listen only in server mode Remote Server Remote server IP address and remote port to connect only in client mode Idle Timeout Close connection when it has been idle over defined timeout emty infinite Serial Port Serial Settings E Serial port speed data bits parity and stop bits Serial Handshaking Serial port handshaking For RS 422 485 select None Flush old data Empty senal data buffers when new connection arves Serial Frame Spacing Detect serial frame to end when defined gap on data Serial Frame Size Detect serial frame to end when defined amount of bytes received Network Frame Spacing Detect network frame to end when defined gap on data Network Frame Size Detect network frame to end when defined amount of bytes received Submit Reset Serial gateway configuration depends on used protocols Both serial ports have their own configuration screens located in Applications gt Serial Gateway RS1 and Applications gt Serial Gateway RS2 Firmware Version 2 1 x 30 Document Version 3 1 User Manual V O LAC Arctic 3G Gateway 6 Additional System Configuration 6 1 Changing system password Username and password can be changed from Tools gt User Config screen It is always recommended to change the password from the factory default when the Arctic 3G is connected to a public network Also console access password can be changed Figure 23 U
31. rackets and 4 screws screw driver 2 Use the screw driver to attach the screws to bottom panel of the Arctic 3G DIN rail brackets can be installed to either diagonally or horisontally depending on the wanted DIN rail installation angle 2 11 Product label Product label is found on the bottom of the device and it contains the basic information about the unit such as product name serial number and Ethernet MAC address Figure 9 Product label Arctic 2008 10 17 INNTINN I 00 06 70 01 04 B9 I UU UU A WITT HN IN A3G8248 400 3264 0104B9 Viola Systems Ltd Made in Finland CC Ei Se Tel 356 020 1226 226 Fax 358 020 1226 220 weww violasystems corm 2 12 Accessories Viola Systems supplies certain accessories for Arctic 3G Possible accessories are listed in table 18 Table 18 Arctic 3G accessories Serial console adapter RS232 to RJ45 3170 DIN rail monting kit 2 DIN rail clips with screws 3003 Optional power supply 12V 1 5A with universal 100 240VAC 3020 IEC input Accessory kit Serial console adapter Ethernet cables power 3221 supply User Manual V O LAC Arctic 3G Gateway 3 Quick Installation This chapter describes how to configure the WAN network interfaces on Arctic 3G 3 1 Connection Principle Arctic 3G has three network interfaces Ethenet WAN Mobile WAN 3G and Ethernet LAN WAN interfaces are used for connecting Arctic 3G to public Internet or private APN Ethernet LAN is used
32. ser Config screen viola adm Lieemame tor web user interfaca vedam2Zm Password tor web user milertace Submit i Reset 6 2 Date and time Date and time can be changed from System gt Time screen Date and time can be configured either manually entering the time or automatically from connected PC Figure 24 System time configuration screen The Current System Date and Time Set either manually or click Copy PC which copies system time from your PC clock Current Time and Date Time 15 37 156 Current time in 24h hours minutes seconds format Date oi Bj October Bil 2008 B Date day month year PC Time Oct 1 15 38 10 2008 Current time of your PC if available uses Java Script Submit Copy PC To set time manually enter the time and then press Submit button To copy time from PC press Copy PC button and answer Yes to question about changing time Note that the PC may not necessarily have correct time set and that needs validation Also note that the copy functionality requires JavaScript support from the browser 6 3 System log System log is visible on the Tools gt System Log screen To refresh the system log use web browser reload button 6 4 Factory default settings Factory default settings can be applied by restarting the unit pressing down reset button until the LEDs blink 6 5 Firmware update Current running firmware version can be seen from the System gt Status scre
33. sessaeeueeeeessaeuseeeeessuaaeeeeessagaaes 23 4 1 1 Host ANd domain names 23 412 E gu VAIN BE 24 Asta Moble WAN 3G EEN 24 Bee WAN AR He EE 25 Ako MORI LAN eeraa a 26 User Manual V O LA Arctic 3G Gateway ALG Network EEN eege eeh ele ge 26 Ai e EE 27 4 2 1 Routing parameiers ccc cccceecccseececceeeccceeeecseeeecceueeessaeeecsaueeesseeeeseeeeessaeeesseeeessass 27 AZ VISTA e E 27 4 2 3 WAN TEGUAGANCY TAIOV Cl cated iccxciacnesocedectinn consdcaueimeadieuansanediam sieedisnetoecndonaamataedecnes 27 4 2 4 Routing serial lt gt Eihermet A 28 AS Nelwork e 28 ee NN DNS et E 28 4 4 Network status miormaton 28 4 4 1 System status ecreen 28 4 4 2 Mobile WAN 8G status LED 28 4 4 3 Modem info screen 29 5 SERIAL PORT NET eebe 30 5 1 Configuring Serial gateway 30 6 ADDITIONAL SYSTEM CONFEIGURATION 31 6 1 CHANGING system D sewor 31 62 Date and TIME E 31 So VSN ee DE 31 6 4 Factory default eettnges 31 6 5 Firmware UDC E EE 31 6 6 Configuration Drofles 32 T TRO OB SHOOTIN E EEN 33 e EE NEE 34 UNITE DOWARBAN T EE 39 TECHNICAL SUPPORT EE 36 User Manual V O LAC Arctic 3G Gateway 1 Introduction 1 1 About the Arctic 3G Gateway The Arctic 3G Gateway product is an industrial grade wireless router for demanding IP connectivity applications For the rest of this documentation the Arctic 3G Gateway is referred to as Arctic 3G 1 2 Arctic 3G features Arctic 3G offers different advanced features Flex
34. stem Log Modem Into User Contig Restricted Shell Reboot Configuration Profiles Default Settings Firmware Update Navigate by using menu on lefi To apply configuration select Tools gt Reboot For user manual wisi wiola Systems Lid 3 4 Configuring Ethernet LAN 1 Select Network gt Ethernet LAN from the left menu 2 Enter your preferred configuration to the configuration fields 3 Press Submit button on the bottom to save the settings Firmware Version 2 1 x 21 Document Version 3 1 User Manual V O LAC Arctic 3G Gateway 4 Select Tools gt Reboot from the left menu and press Reboot button to restart the unit Note If you change the IP addresses your existing web browser connection hangs up after you apply the settings so open a new connection to the new IP address check your Ethernet cabling 5 Now you should be able to connect to the Arctic 3G with your new IP address 3 5 Configuring Mobile WAN 3G 1 Select Network gt Mobile WAN 3G from the left menu 2 Enter your preferred configuration to the configuration fields 3 Press Submit button on the bottom to save the settings 3 6 Configuring default gateway 1 Select Network gt WAN Failover from the left menu 2 Set WAN Default Route Yes This has to be enabled to use either WAN as default route interface 3 If you want to use 3G as default gateway set Primary WAN Interface Mobile WAN 3G 4 lf you want to use EthernetWAN as defa
35. to test the 3G connection 1 Configure 3G connection and verify it connects to the network 2 Connect a laptop to Ethernet LAN 3 Check that S NAT rule on the firewall is set as Action Masquerade and Destination Inter face Mobile WAN 3G Check that DNS Proxy is enabled from Services gt Common screen 5 Configure network settings on laptop to use Arctic 3G Ethernet LAN address as gateway and DNS server E With these settings you should be able to access the Internet with the laptop User Manual V O LAX Arctic 3G Gateway Specifications Table 19 Technical specifications Casing Aluminium sheet eS Humidity 0 99 non condensing Table 20 Wireless specifications Networks Frequencies Maximum data rates data rates EE with HSUPA cat i 900 2100 MHz 7 2 sen downlink 5 76 11 12 Mbit s uplink EDGE GPRS class 10 850 900 1800 1900 MHz 216 kbps downlink 108 kbps uplink Antenna connector type is SSMB nano Table 21 Application serial port specifications None Hardware RTS CTS Software XON XOFF Techical specifications can be changed without notification User Manual V O LAX Arctic 3G Gateway Limited Warranty Coverage Viola Systems warrants this hardware product to be free from defects in materials and workmanship for the warranty period This non transferable limited warranty is only to you the first end user purchaser The warranty begins on the date of p
36. ult gateway set Primary WAN Interface EthernetWAN 5 Ifyou have both Ethernet WAN and Mobile WAN configured you can define the Backup WAN Interface If the primary WAN interface comes down Arctic 3G automatically switches default route to backup WAN interface Figure 15 shows example configuration where Ethernet WAN is configured as default route Figure 12 Ethernet WAN default route example You can define the priority of the WAN interfaces WAN Default Rou Usually Yes If default route is defined by static routes or if the selection logic is done on VPN level select No On Demand Select Yes to activate the backup interfaces only when required Select No to have all the WAN interfaces to be available simultaneously for e g VPNs Recovery Interval minutes How often the availability of higher pnonty WAN is checked when using lower pnority WAN Leave empty to try only when lower pnonty terminates Recovery Hysteresis seconds How many seconds the higher pnonty WAN must be available before starting to use it again Interface Ethernet WAN EI Select the primary WAN interface Failure Tolerance CZ times Number of WAN connection retries before switching to lower priority connection Interface None disabled H Select the backup WAN interface Failure Tolerance EZ times Number of WAN connection retnes before switching to lower prionty connection Secondary Backup WAN Interface None disabled H Select the s
37. urchase and lasts for the period specified below Arctic 3G Gateway one 1 year Excluded Products and Problems This warranty does not apply to a Viola Systems software products b expendable components such as cables and connectors or c third party products hardware or software supplied with the warranted product Viola Systems makes no warranty of any kind on such products which if included are provided AS IS Excluded is damage caused by accident misuse abuse unusually heavy use or external environmental causes Remedies Your sole and exclusive remedy for a covered defect is repair or replacement of the defective product at Viola Systems sole option and expense and Viola Systems may use new or refurbished parts or products to do so If Viola Systems is unable to repair or replace a defective product your alternate exclusive remedy shall be a refund of the original purchase price The above is Viola Systems entire obligation to you under this warranty INNO EVENT SHALL VIOLA SYSTEMS BE LIABLE FOR INDIRECT INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES INCLUDING LOSS OF DATA USE OR PROFITS EVEN IF VIOLA SYSTEMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES In no event shall Viola Systems liability exceed the original purchase price of the device server Some states or countries do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusi
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