Avaya Merlin Mail Voice Messaging System Quick Reference Guide
Contents
1. got your message about the meeting FU be there 4 Choose an option or go to step 5 to rewind and play back your response to rerecord your response Go to step 3 to delete your response The prompt confirms Message not created No response seni 5 to send your reply The green message waiting lamp goes on at the destination phone FORWARDING A MESSAGE 1 After the message plays to respond to the message The Message Responding Menu plays 2 to forward your comments along with the onginal message The Message Recording Menu plays 3 after recording your comments Example Laura I m forwarding this message to yau fram Joe2. to messages or add your comments to a message and forward both to other people in your company HELPFUL HINTS E Program a button on your phone for one touch dialing into the MERMAIL system W You can dial the next sequence without waiting for a greeting or prompt to finish Mi if your phone has a display Call MERMAIL appears and your green message lamp goes on when a message is sent to your Mailbox Deleting your message removes the display message Even if multiple messages are left only one Call MERMAIL appears W if you have a phone without a display press MESSAGE to turn off the message waiting lamp when messages remain in your Mailbox W if you have a basic Touch Tone phone lift the handset then press to turn off the message waiting lamp when messages remain in your Mailbox W To call for your messages from outside your company call in on a line answered by the MERLIN MAIL system or ask your System Operator to transfer you to the Voice Mail extension Wi See Using the Directory to look up other users extensions H When your Mailbox reaches its storage limit the Mailbox Nearly Full warning plays LOGGING IN 1 MERLIN MAIL the extension for MERLIN MAIL The greeting plays 2 to enter Voice Mail The Voice Mail greeting plays 3 Your EXTENSION followed by f 4 Your PASSWORD followed by F Voice Mail announces the number of messages in your Mailbox NOTE Until you change it the pass
3. 4 Choose an option or go to step 5 to rerecord your comments Go to step 2 to delete your comments 5 to approve your comments The Message Addressing Menu plays and prompts for an extension 6 Receiving EXTENSION or gt and GROUP NUMBER the persons receiving the forwarded message followed by L NOTE Repeat step 6 to forward the message to others 7 to send the message The green message waiting lamp goes on at the destination phone USING THE DIRECTORY 1 Follow these instructions to send forward or transfer a message 2 to look up an extension in the directory 3 Dial the first four letters of the name Example To find the extension for ConlinJoe you would dial 2665 NOTE Use for the letter Q Use for the letter Z 4 One of the following actions occurs W A match is made The Message Addressing Menu plays and prompts for next extension mi The letters match more than one person Voice Mail announces the names that match After you select one the Message Addressing Menu plays No match is found The Message Addressing Menu plays RECORDING YOUR PERSONAL GREETING 1 Log in to Voice Mail The Voice Mail Menu plays 2 to record a greeting The Greeting Change Menu plays NOTE to listen to the current greeting 3 to record your personal greeting two minutes maximum The prompt says Record at the tone 4 again after recording your greeting Example This is Joe Conlin I m in the off
4. ice today but away from my desk Please leave a message at the sound of the tone 2 Choose an option or go to step 6 to rewind and play back the greeting to rerecord the greeting Go to step 4 to delete the greeting 6 to approve the greeting RECORDING YOUR NAME 1 Log in to Voice Mail The Voice Mail Menu plays 2 to record a greeting The Name Change Menu plays 3 to record your name up to four seconds The prompt says Record your name at the tone 4 after recording your name 5 Choose an option or go to step 6 to rewind and play back the name to rerecord the name Go to step 4 to delete the name 6 to approve the name CHANGING YOUR PASSWORD 1 Log in to Voice Mail The Voice Mail Menu plays 2 E to change your password The prompt says Enter new password 3 PASSWORD up to four digits followed by EJ The prompt says Reenter password 4 PASSWORD again followed by EJ Copyright 2000 Avaya Inc All Rights Reserved Printed in U S A 585 320 703 Comcode 106587561 Issue 1 June 1991 AVAYA communication MERLIN MAIL Voice Messaging System Quick Reference Card Voice Mail Service portion of the Voice Messaging System acts like a built in answering machine Callers from inside and outside your company can leave messages in your mailbox which you can listen to forward save or discard A password you create keeps messages private You can also send messages respond
5. s and prompts for an extension 6 Enter one of the following E and a Group List number followed by E NOTE Get Group List number from System Administrator i SJ to discard the Group List number just entered NOTE Repeat step 6 to send the message to others 7 to send the message The green message waiting lamp goes on at the destination phone LISTENING TO MESSAGES 1 Log in to Voice Mail The Voice Mail Menu plays 2 E to get messages The message header plays 3 to play the message The message plays 4 While the message plays you can choose additional options to pause 3 again to resume to rewind four seconds to skip forward four seconds 5 After the message plays choose the appropriate option To reply to sender see Replying to a Message To forward a message with comments see Forwarding a Message to rewind and play the current message header Go to step 3 to rewind and play the current message Go to step 4 to delete the message The prompt says Message deleted and the next message header plays to save the message and skip to the next message header Go to step 3 The next message header plays REPLYING TO A MESSAGE 1 After the message plays to respond to the message The Message Responding Menu plays 2 to reply to the sender The Message Recording Menu plays The prompt says Record at the tone 3 Record your reply then again Example Sandy
6. word is G 5 Select an option from the Voice Mail Menu to record messages to get messages to program your name or greeting to change your password to transfer to another extension SENDING A MESSAGE TO A SUBSCRIBER 1 Log in to Voice Mail The Voice Mail Menu plays 2 1 to record a message Prompt plays Record your message at the tone 3 Record your message then F again Example Joe please attend an 11 00 meeting today 4 Select an option or go to step 5 to rewind and play back the message to rerecord the message to delete the message 5 to approve the message The Message Addressing Menu plays and prompts for an extension 6 Enter one of the following E EXTENSION of individual receiver followed by Le E to look up a name in the directory E J to discard the EXTENSION just entered NOTE Repeat step 6 to send the message to others 7 to send the message The green message waiting lamp goes on at the destination phone SENDING A MESSAGE USING A GROUP LIST 1 Log in to Voice Mail The Voice Mail Menu plays 2 fi to record a message Promp plays Record your message at the tone 3 Record your message then Lz again Example There will be a Department meeting at 11 00 today 4 Select an option or go to step 5 to rewind and play back the message to rerecord the message to delete the message 5 to approve the message The Message Addressing Menu play
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