Aastra 9316CW User's Manual
Contents
1. AASTRA 9316CW Installation and User Guide 9316CW Important Tips o Wait for at least two rings to allow the phone to identify a caller and display the caller s name and or number You will have to subscribe to a Calling Line Identification service to take advantage of this feature o The 9316CW is able to make and receive calls even during a power failure Features such as the display and memory keys will not work without power o To call back local calls from the Callers List be sure to remove the area code o To use the Call Waiting Identification feature you must subscribe to a Call Waiting Identification service from your local telephone company o Some memory keys may be factory pre programmed and cannot be programmed by the user Remember that there is a 24 digit limit on numbers and a 16 character limit on names stored in the Directory t Table of Contents Introduction Key Descriptions The Set Options list Basic Installation Connecting the handset cord Connecting the line cord Connecting an optional fax machine or modem Connecting the power adaptor Checking your telephone Desk Mounting Optional Wall Mounting Adjusting the Display The Set Options Key Basic Features Making a call Answering a call Making a Handsfree call Putting a call on mute Using the Redial List Super Call Waiting Identification SuperFlash Turning the display of Call Waiting Identi2. Message What it means Check line cord If there is no dial tone make sure the line cord and handset cord are attached securely Directory empty The Directory remains empty until you add numbers and Use SAVE to add names to it Directory full The Directory has a 50 entry limit If you want to add an item Ho changes made delete an item you no longer use Extension in use An extension telephone is using the same line that you want to use Wait until the message disappears before making your call Feature OM The FeatureLight On key has been pressed and the code dialed out To turn off the feature and the light press the Fea tureLight Off key and lift the handset or press either OF Dial __ Forwarded call The call is forwarded from another telephone Key is locked The memory key is factory programmed and cannot be erased or reprogrammed Program a different memory key The caller is calling from outside your local area Long dis tance dialing is required to return the call Message Waiting Your Voice Mail service has received a call for you To sub scribe to voice mail service contact your telephone company Private number or The caller has requested that the telephone company not Private name deliver the number or name Redial list This appears if you press before making any calls is empta on your telephone or if power has been interrupted Finger is OFF The ringer volume is turned off To turn
3. 9316CW telephone Connecting the handset cord Connecting the line cord Attach one end of the handset cord to the Attach one end of the line cord to jack number handset and the other end to the handset jack 1 and the other end of the line cord to the wall jack Connecting an optional fax Connecting the power adaptor machine or modem Attach the line cord to jack number 2 and the Attach the power adaptor to the base of the other end to the modem or fax machine This telephone where the warning symbol is line cord is not supplied with the telephone marked Connect the power adaptor into the closest electrical outlet To avoid potential electrical shock hazard to personnel or damage to the tele phone use only the manufacturer supplied equipment and installation proce dures Specifically use only 2 or 4 conductor modular teledapt plug cords with this product and an AC transformer that is CSA UL or CSA NRTL C approved Class 2 level C rated as follows For North American Markets mains nominal AC voltage 110 117V Input 110 117VAC 50 60Hz 10W and Output 16VAC 250mA For International Markets mains nominal AC voltage 220 240V Input 220 240VAC 50 60Hz 10W and Output 16VAC 250mA Substitution of non approved equipment will void the Aastra Telecom Inc war ranty For more information call 1 800 574 1611 de Checking your telephone
4. Follow the procedures below to make a regular or predialed call To make a regular call To make a predialed call 1 Lift the handset or press gree 1 Enter the number using the dial pad 2 Enter the number using the dial pad 2 Lift the handset or press either ayse Or Dial Note If you have turned on the live dial pad option you will not have to lift the handset or press any buttons after entering the number Refer to Selecting the dial pad mode on page 21 Answering a Call To answer a call 1 Lift the handset or press agge Calling Line Identification information is sent from the telephone company to your 9316CW telephone between the first and second ring Therefore if you want the telephone number of the incoming call to appear on the display and in the Callers List you must wait until the information appears on the display before answering the telephone Putting a call on hold When you put a call on hold it is important to hang up the handset To put a call on hold and take a call off hold 1 Make or answer a call 2 Press Hoi The display shows that the call is on hold 3 Hang up the handset 4 To retrieve the call lift the handset or press either Hoia or gge If you don t retrieve the call within 15 minutes the call is automatically dropped Note The 9316CW automatically releases the held call when a person on an extension telephone picks up the call If you don t ha
5. To see the Directory heading press Directory _ 2 To seethe listings that start with a particular letter press the appropriate dial pad key Then to see the other listings under that letter press 4 _ For example 5 takes you to the first J listing then Y _ takes you to the next J listing takes you to the first K listing Use the letter chart shown previously OR to move down and up the list press 4 Or If you want to scroll steadily press and hold 4y Or 3 To leave the Directory at any time press Or Ris Note If you are on a call while you are viewing the Directory pressing Ris also drops the call Editing in the Directory To edit a number and or name in the Directory 1 Press Directory Press 4 to find the item you want to edit To begin editing press lt If you do not want to change the number go to step 5 To backspace and erase dig its press ___ To add digits use the dial pad Press save If you don t want to change the name go to step 7 To change or add to a name use Jand the dial pad See Entering Names on page 13 If you edit the wrong item or want to quit without saving changes press Or Ris 7 Press Save 8 Press Res AJ Wj N Deleting items from the Directory To delete individual items 1 Press Directory 2 Press y4 to find the item you wan
6. When you plug in your 9316CW you may see a message asking you to make a language selection Follow the directions on the display to select a language Your telephone also runs a test to ensure that the line cords are connected properly If the test fails the display prompts you to check the line cord Make sure that all connections are fastened securely Desk Mounting Lower the stand into the slots onthe base Slide the stand back until it clicks of the telephone as shown above into the locked position Optional Wall Mountingt Lower the stand into the slots onthe base Slide the stand back until it clicks of the telephone as shown above into the locked position Adjusting the Display The Set Options Key fo Place your 9316CW on a table or hang it Move the sliding panel over to the on a wall then adjust the display right to reveal the Set Options key twe recommend that you use a wall mounting plate which is available through your telephone company If you are going to wall mount your 9316CW use the 20 cm 8 line cord supplied with your telephone Note The Ringer Equivalence Number REN is 1 4B for the 9316CW telephone Please see the base of your telephone or the Regulations sheet for more regulatory and safety information Basic Features Making a call You can use the 9316CW to simply make a regular call or you can predial a telephone number to ensure it is correct before it is dialed out
7. or off 1 Press the Set Options key Use v 7 to scroll to number 10 or press to go directly to the item 2 3 Press to turn the Call Waiting Identification display on or off 4 Press ris Note Turning the display of Call Waiting Identification on or off does not turn the feature itself on or off When the Call Waiting display is turned off you will still hear the Call Waiting tone when a Call Waiting call comes in but the identification informa tion for the Call Waiting caller will not appear on your display screen Contact your local telephone company to subscribe or unsubscribe to Calling Line Identification with Call Waiting Identification services Changing the display language For changing business requirements you may wish to change the language of your display messages and prompts To change the display language Press the Set Options key Use 4 jto scroll to number 1 or press 0 1 to go directly to the item Press gjto change the language Press until the display language you want appears on the display Press to select the displayed language Press Ris D Aa A S N gt Setting the date and time If you subscribe to the Calling Line Identification service from your telephone company the date and time are set automatically after you receive your first incoming call If you do not subscribe you must set the date and time manually To set the date and time m
8. ringer volume When the telephone is ringing you can press the left or right side of the volume bar to adjust the ringer volume Controlling the receiver volume When you are on the telephone you can press the left or right side of the volume bar to adjust the receiver volume When you have completed your call the receiver volume returns to default Controlling the speaker volume When you are listening through the speaker you can press the left or right side of the vol ume bar to adjust the speaker volume Directory The 9316CW stores the numbers and names of up to 50 of your business associates cli ents contacts and friends in your Directory You can dial these numbers by selecting them Names are sorted alphabetically starting with their first character If you want your Direc tory sorted by the last name enter the last name first If you do not enter a name the item is sorted by telephone number The Directory items with only a telephone number are numerically sorted at the beginning of the Directory Saving numbers and names to the Directory To save a new number and name To save from the display 1 Press save 1 Ensure a number is on the display Choose a number from the Directory Redial List or Callers List or turn off the Live Dial Pad option and press a memory key 2 Press Directory 2 Press Save Enter the number using the dial pad 3 Press Directory If the name is displayed with the numbe
9. the ringer ON with out lifting the handset press the right side of the volume bar Unknown rare or The name or number is unavailable from the telephone com Unknown number pany Be Hew Callers When you are not on the telephone and not in the Callers List the display shows you how many callers have been added to the list since you last checked it W KREMER The telephone number is longer than the display The display LEMMA MEE MM shows and 14 or 15 digits of the number depending on whether the phone is on or off hook 25 Callers List display messages Message What it means Callers List Your telephone does not record incoming calls until you sub is empty scribe to Calling Line Identification service If you do sub scribe you have not received any calls in the list yet or you have deleted all numbers in the Callers List Bumped calls Kx XX is the number of old calls automatically removed to make room for incoming new calls in the Callers List The limit is 50 Calls Forwarded The call is forwarded from another location gS The caller has called from outside your local area Long dis tance dialing is required to return the call Private number or The caller has requested that the telephone company not Private name deliver the number or name Unknown namne or The name or number is unavailable from the telephone Unknown number company N MAR 64 330pm 2x N means a new call HEMMER ERE REMEEE means the number is lon
10. timer key is used to time the length of a call To show the timer on the display 1 Make or answer a call The timer starts running automatically 2 Once on the call press the Timer key The display shows the running time of the call Press the Timer key to see the date and time 3 When the call is over hang up the handset or press ris The timer stops counting Note To show the elapsed time of the most recent call or last call when you are not on a call press the Timer key Deleting a timer key To delete the timer key 1 Press the timer key 2 Press twice Selecting the dial pad mode When you select the dial pad mode you are turning the Live dial pad option on or off With Live dial pad on the telephone automatically dials out and turns on Handsfree as soon as you press a dial pad key or a memory key When Live dial pad is off the telephone is in regular or predial mode This means after you dial the telephone number you must lift the handset or press either Diar or Cg before the telephone number is dialed To select the dial pad mode 1 Press the Set Options key Use 4 J to scroll to number 5 or press 0 5 to go directly to the item 2 3 Press to change the dial pad mode 4 Press ris 21 Entering area codes When you enter an area code or prefix using this feature your 9316CW telephone will remove that code or prefix from incoming numbers that a
11. 16 Directory 12 deleting items 14 editing 14 entering names 13 finding items 14 key 2 making a call from 13 saving numbers and names 12 Display language changing 10 Display messages Callers List 26 general 25 E Editing area codes 22 Callers List 16 Directory items 14 memory keys 18 security number 23 F Feature Light keys saving Feature Light OFF 20 saving Feature Light ON 20 using 20 H Handsfree 7 Helpful Hints See Troubleshooting Hold putting a call on hold 6 taking a call off hold 6 Installation 4 L Language see Display language 10 Left arrow key 2 Letters entering 13 Link Calling Line Identification 8 key 3 Live Dial Pad mode 21 Index Long distance 16 M V Memory keys 17 Volume 11 deleting 19 receiver 11 editing 18 ringer 11 labeling 18 speaker 11 making calls 18 turning the ringer on off 11 predialing from 18 saving a feature and light 20 saving features 19 saving from the display 17 saving numbers and names 17 trouble shooting 28 Mute 7 N Names entering 13 O Options list 3 P Pause 2 inserting in a number 17 R Redial list 7 making a call 7 Release key 3 Right arrow key 2 Ring tone 11 setting 11 S Save key 2 Saving a number to the Directory 12 feature codes to memory keys 19 Feature In Use light 20 from Callers List to Directory or mem ory key 16 to memory keys 17 Scroll key 2 Security Numbers feature 23 Set Options list 3
12. Note Contact your telephone company for the appropriate feature codes Using feature keys When a memory key is programmed with a feature code you can use the memory key to activate or deactivate the feature To turn a feature on or off 1 Press the memory key where you stored the desired feature The display shows the feature name and code 2 Lift the handset or press either ge or Dial The feature code is dialed out which turns the feature on or off Note Ifthe Live dial pad option is turned on you do not have to lift the handset or press any other button Pressing the memory key will automatically dial the feature code and put the telephone in Handsfree mode You must subscribe to your telephone company for Custom Calling Features 19 Saving a feature and light in memory keys You can make the set indicator light come on when you turn a feature on and go off when you turn that same feature off You can only do this with one feature and the feature must have separate On and Off codes such as Call Forwarding For example you may want the light to remind you that you have turned Call Forwarding on To do this use one key to turn the indicator light on when you activate the feature Use the second key to turn the indicator light off when you deactivate that same feature The following procedure shows you how to program a FeatureLight On and Off key To save a FeatureLight On key To save a FeatureLight Off ke
13. T Timer key 21 adding 21 deleting 21 using 21 Troubleshooting 28 GENERAL INQUIRIES If you have read the guide and you still have questions call 1 800 574 1611 in Canada and the USA In other areas contact your telephone company Aastra Telecom Inc 2000 P0857798 Issue 04 CC1894 Rev 01
14. anually 1 Press the Set Options key 2 Use y jto scroll to number 2 or press 0 2 to go directly to the item 3 Press and follow the instructions on the display 4 Press ris To resume the automatic date and time setting if the date and time has been set manually disconnect the power supply then re connect it After your first incoming call the date and time are automatically set Turning the ringer on or off To turn the ringer on To turn the ringer off 1 Press the right side of Con 1 Press the left side of xs Con tinue pressing the right hand side until tinue pressing the left hand side until you reach the desired ring volume the ringer is off Ringer is OFF appears on the display Note Do not lift the handset while you are turning the ringer on or off Setting the ring tone and ringer volume You can choose one of four different ring tones and set the ringer volume To set the ring tone and volume 1 Make sure that the ringer is turned on 2 Press the Set Options key 3 Use y jto scroll to number 3 or press 0 8 to go directly to the item 4 Press and follow the instructions on the display When picking the ring tone press to adjust the volume 5 Press Save to end when you are satisfied with ring tone and ringer volume Note You cannot turn the volume off when you are choosing the ring tone 6 Press fis Controlling the
15. ce Mail message Clear Message Waiting General display messages Callers List display messages Learning about the lights Set indicator light messages Handsfree indicator light messages Viewing multiple display and light messages Troubleshooting Index 15 16 16 17 17 17 17 18 18 18 19 19 19 20 20 21 21 21 21 21 22 23 24 24 24 24 25 26 27 27 27 28 lt n Introduction Thank you for purchasing 9316CW telephone We think you ll find it s full of exciting features With a personal Directory and a Callers list your new telephone is designed to take full advantage of the latest services offered by your local telephone company When you subscribe to services such as Calling Line Identification and Call Waiting Iden tification through your local telephone company your 9316CW will show you all the caller information you ll need on its three line back lit display For example before you even answer a call you ll know who is calling even if it s a Call Waiting call And Call Waiting Identification information can appear on two telephone extensions at the same time so that someone at either extension can initiate the switch to a Call Waiting call Your telephone will also tell you how many new callers you have You can set up a personal Directory in which you can enter up to 50 names and numbers and your Callers List will log up to 50 incoming ca
16. e sure the handset cord is inserted securely into the jack and make sure the receiver volume is high enough There is no information on the display and the ringer volume is low Make sure the power adaptor is connected to a working electrical outlet The power is out and the display is blank 9316CW still operates as a regular telephone during a power failure You can dial using the dial pad and you can receive calls but the other keys and the display do not operate until the power is restored The display works but you can t hear a dial tone Your telephone lines may be wired differently from the telephone jack To have a service person correct the wiring contact your local telephone company The telephone wobbles Check that the handset cord is placed in the channel between the stand and the telephone See the illustration on page 5 You cannot program a memory key Some of the memory keys may be factory programmed These keys are locked and cannot be erased or reprogrammed 28 Call Waiting Identification information is not being displayed Make sure that the Call Waiting Identification information option is enabled and that you have subscribed to a Call Waiting ID service You are unable to call back from the Callers List The Callers List will record the area code of any call including local calls You need to take the area code out when dialing numbers from the Callers List How do you answer Call Waiting To an
17. edited number lift the handset or press either se or Dial To have the Callers List show local numbers without the area code and internal numbers as extensions see Entering area codes on page 22 To dial back a long distance number in the Callers List Press Callers Use y jto find the item you want to edit Using the dial pad press 4 and the area code if necessary OV e w N To dial the edited number lift the handset or press either se or Dial If you want to save the number to the directory press sae _ See Saving numbers and names to the Directory on page 12 Saving Callers List numbers to the Directory or a Memory key To copy a number from the Callers List to the Directory or to a memory key Press Callers _ Use 4 jto find the number you want to copy Press Save __ Press or the memory key where you want to store the number aj ej wN D If no name is displayed you are prompted to enter one To enter a name use the dial pad See Entering Names on page 13 If you do not want to enter a name go to step 6 Press Save To leave the Callers List at any time press Or Ais 16 Deleting from the Callers List To delete a number in the Callers List To delete all numbers in the Callers List 1 Press Callers 1 Press Callers 2 Use jto find the item you want 2 Press twice to delete 3 Press twice 3 T
18. elephone picks up Caller One is displayed and also speaks with Caller One CALLER ONE 355 1234 Either telephone can press Call Waiting tone sounds and Caller Two s to speakwith Caller Two information is displayed on both extensions 5 Both telephones speak to Caller Two Either telephone can press Link again and see the displayed information to switch back to Caller One Calls are not disconnected when you press mk If you wish to return to your first caller press again The 9316CW and one other SuperFlash compatible telephone extension will switch between the two callers each time you press fnk Once you have switched to one caller by pressing Link you must wait three seconds before you can switch back to the previous caller When you press and see a caller s Identification information but only hear a dial tone it means that the caller has hung up To end a call ensure you can see that call s Identification information you may have to press Link _ then press Ais Note SuperFlash and Super Call Waiting Identification only work with SuperFlash and Super Call Waiting Identification compatible telephones t You must subscribe to your telephone company for the Call Waiting with Calling Line Identification service Turning the display of Call Waiting Identification on or off You can choose whether or not Call Waiting Identification is displayed on your telephone To turn Call Waiting Identification on
19. ers Feature OM Message Waiting Ringer is OFF and Check line cord When more than one of these messages is active the display shows the most recent message and an arrow beside it e g 1 Hew Caller 3 You can view the other messages by pressing gt Each time you press gt the display shows the next active message and its associated light Troubleshooting The display is in an alternate language You can change the display language using the Set Options key See Changing the display language on page 10 for more information The cursor does not move when saving in the Directory The number or name is too long Numbers can be no longer than 24 digits and names can be no longer than 16 characters You cannot save a Directory number into a memory key You cannot save Directory items into memory keys Once you are in the Directory can only add an item to the Directory Callers are not identified on the display Let the telephone ring at least twice before answering If that does not work you may not have Calling Line Identification service To subscribe contact your local telephone company The Callers List is empty Until you subscribe to Calling Line Identification service your telephone does not record incoming calls You cannot dial a number in the Callers List The caller may have an unknown number If there is a number you may have to edit it before you can dial it You cannot hear a caller or be heard Mak
20. fication on or off Changing the display language Setting the date and time Turning the ringer on or off Setting ring tone and ringer volume Controlling the ringer volume Controlling the receiver volume Controlling the speaker volume Directory Saving numbers and names to the Directory Saving an active call into Directory Saving a memory key entry to the Directory Entering Names Making a call from the Directory Finding items in the Directory Editing in the Directory Deleting items from the Directory Callers List Using the Callers List Setting up the Callers List Finding an item in the Callers List RA BR OO N O oNN NOOO AAAa k A 12 12 13 13 13 14 14 14 15 15 15 15 Making a call from the Callers List Editing in the Callers List Saving Callers List numbers to the Directory or a Memory key Deleting from the Callers List Memory keys Saving numbers and names in memory keys Saving from the display into memory keys Labeling the memory keys Making calls from memory keys Editing memory keys Deleting memory keys Saving features in memory keys Using feature keys Saving a feature and light in memory keys Using FeatureLight keys Advanced Features Adding a timer key Using the call timer Deleting a timer key Selecting the dial pad mode Entering area codes The Security Numbers feature Display messages and lights The Callers List screen Knowing when you have a Voi
21. ger than the display 1 Unkrnown Hare means you have returned the call from the Callers List T Indicates an unanswered call in the Callers List Ca Indicates an answered call in the Callers List Ca Indicates a Call Waiting call in the Callers List k Smith 2x means this caller has called twice 127 456 7898 The display shows the date and time of the last call from that MAR a4 S 38rm Zx caller 26 Learning about the lights The 9316CW s set indicator light also alerts you when another extension is on the line the telephone rings a call is on hold a feature is on or the ringer is off There is a small red light beside to show you the status of handsfree and mute Set indicator light messages Feature Light Call is on hold Indicator light flashes quickly Extension in use Set indicator light is on Feature ON Set indicator light is on Message Waiting Set indicator light flashes slowly Ringer is OFF Set indicator light is off Visual Ringing Set indicator light flashes very quickly You must subscribe to Voice Mail services from your telephone company for this feature to work Handsfree indicator light messages Feature Light Call is on Handsfree Handsfree Mute indicator light is on Microphone is muted Handsfree Mute indicator light flashes quickly Viewing multiple display and light messages When you are not using the telephone several messages can be active at any time such as date and time Hew Call
22. i__ the last number you called appears on the screen You can scroll through the list to view the other numbers Note that if you press after either lifting the handset or pressing ge your telephone automatically dials the last number in the Redial list To make a call from the Redial List 1 Press Reaial _ The display shows the last number you dialed 2 Find the number you wish to call by pressing Vv 3 When the number is displayed lift the handset or press either 7s or pial There may be times when you want to delete the contents of the Redial List For example if you have dialed a personal number such as a password or your calling card number you may not want it to appear in the list where anyone can see it To delete the Redial List 1 Press Reda _ 2 Press twice The entire Redial List is deleted Call Waiting Identificationt The 9316CW is capable of displaying Call Waiting Identification information of a second incoming call while you have a call in progress When you are on a call and you hear the Call Waiting tone the Call Waiting information is displayed as shown below Incoming caller s information When you hear the Call Waiting tone Caller One is displayed Caller Two s information is displayed 5 CALLER ONE 555 1234 If you decide you want to speak to the new caller simply press mk Your first call will not be disconnected You may switch between ca
23. ing Names on page 13 5 Press Save 6 Label the memory key See the diagram Labeling the memory keys on page 18 17 Labeling the memory keys After programming the memory keys label them with the supplied blank labels and key caps t Making calls from memory keys To call from a memory key To predial from a memory key Lift me handset or press either se 1 Press the memory key with the number or you want to dial out 2 Press the memory key withthe number 2 Lift the handset or press either you want to dial out _ Hendsree Or Dial Note Ifthe Live dial pad option is turned on you do not have to lift the handset or press any other button Pressing the memory key will automatically dial the number and put the telephone in Handsfree mode Editing memory keys To edit a memory key 1 To see its contents press the memory key 2 3 Press lt If you do not want to change the number go to step 4 To backspace and erase dig its press __ To add digits use the dial pad Press save 6 Note The Live dial pad option must be turned off to edit memory keys See Selecting Keep key caps and the sliding panel away from small children These small parts may come off the telephone if If you do not want to change the name go to step 6 To add letters use the dial pad See Entering Names on page 13 To erase letters press lt Press sa
24. llers as often as you like by pressing Link _ When you press and see a caller s Identification information but only hear a dial tone it means the caller has hung up Your second call will be stored in the Callers List even if it isn t answered For more information about stored calls see Using the Callers List on page 15 Note The Call Waiting Identification display option must be enabled in order to see the Call Waiting Identification information on the display Refer to Turning the display of Call Waiting Identification on or off on page 10 Super Call Waiting Identification The Super Call Waiting Identification feature allows the 9316CW and one other Super Call Waiting Identification compatible telephones to display identification information about the second call at the same time as shown below Incoming caller s information Caller One is displayed Extension telephone picks up and also speaks with Caller One Call Waiting tone sounds and Caller Two s information is displayed on both extensions t You must subscribe to your telephone company for the Call Waiting with Calling Line Identification service 8 SuperFlasht The SuperFlash feature allows either of two telephone extensions to activate the link to a Call Waiting call When a person at either extension presses ink both extensions switch to and speak with the Call Waiting caller as shown in the diagrams below Incoming caller s information Extension t
25. lls The Options List makes it easy for you to personalize your telephone and the back lit three line display provides walk through prompting that makes all of the many features and options even easier to custom ize Please read on for more information on the many features of your 9316CW t The names of these services may vary from area to area Key Descriptions Moveable display Light Left right arrows Sliding panel Down up arrows Number card and lens LaF IDG ESS S E S S YJ TRE S Handset Volume bar Dial pad Set Options 8 memory keys Contrast Directory Cycles through eight settings to adjust the display contrast Allows you to store and access up to 50 numbers and names Stores numbers and names in the Directory and in memory keys Allows you to move up and down any list such as the Set Options Direc tory Callers List or Redial List Allows you to backspace and erase when predialing and when adding or changing numbers and names in the Directory Callers List or in memory keys Adds a space when entering names in the Directory or in memory keys Allows you to view status messages on the display Puts the call on hold inserts a pause and shifts between upper and lower case Link Handsfree Mute D B A Always hangs up a call Also allows you to leave a
26. ng up the handset after you have put a call on hold and that call is picked up by someone at another extension the call is taken off hold but remains connected to your telephone If this happens any back ground noise from your area will be heard by the caller and the person at the other extension o a Making a Handsfree call You don t have to use the handset to use your telephone Instead you can use Handsfree mode to place a call or you can switch to Handsfree mode while a call is already in progress To dial without picking up the handset To switch to a Handsfree call 1 Press gre 1 Lift the handset 2 Enter the number using the dial pad 2 Enter the number using the dial pad 3 When the call is answered press 4 Hang up the handset Putting a call on mute You can turn off the microphone so that the caller cannot hear you but you can still hear the caller Muting a call only works when you are in Handsfree mode To mute a call 1 Press gre 2 Without lifting the handset make a call 3 To turn the microphone off press jagain You can hear your caller but your caller cannot hear you The light beside flashes 4 To speak to your caller press again Each time you press Wf _ you switch between handsfree and mute 5 When the call is over press Ris Using the Redial List The Redial List stores the last five numbers you dialed When you press Reaia
27. ny list such as the Set Options List Callers List Redial List or Directory Allows you to access a list of people who called Allows you to erase memory keys delete single or all items in the Directory and Callers List as well as the entire Redial List Allows you to access network features such as Call Waiting Link is also referred to as Flash Allows you access to a list of the last five numbers you dialed Dials any displayed number Activates Handsfree mode if you have not lifted the handset Activates the Handsfree speaker and microphone so you can listen and talk without lifting the handset Also allows you to mute a handsfree call so that a caller cannot hear you Allows you to adjust the receiver speaker and ringer volume Memory keys store numbers names and features The unlabeled Set Options key is hidden under the sliding panel and allows you to access ten options to customize your telephone The Set Options list Set Options list page 01 Change display language 10 02 Set the time and date 10 03 Select the ring tone 11 04 Add a Timer key 21 05 Select the dial pad mode 21 06 Clear message waiting 24 07 Enter area codes 22 08 Set up the Callers List 15 09 Add Security Number 23 10 Call Waiting Identification display on or off 10 Note Please refer to each section for the default settings for the above options t Basic Installation This section explains how to install your
28. o leave the Callers List at any time You are still in the Callers List press Or Ris 4 To leave the Callers List at any time press OF Ris Memory keys Saving numbers and names in memory keys You can save the numbers and names of your customers business associates or anyone you call frequently in 9316CW s eight memory keys You can store more numbers and names in the Directory See the Directory on page 12 for more information To save a number and name 1 Press Sae 2 Press the desired memory key 3 Enter the number using the dial pad You can enter a maximum of 24 digits Note If you require a pause for example between a telephone number and an access code press where you want the pause Each pause is 2 seconds 4 Press save 5 To skip the name go to step 6 To enter a name use the dial pad See Entering Names on page 13 6 Press save 7 Label the memory key See the diagram on page 18 Saving from the display into memory keys To save from the display 1 Ensure that a number is on the display For example answer a call or make a call using the dial pad or use the Redial List or Callers List 2 Press Save 3 Press the desired memory key If the name was displayed with the number both are now saved in the memory key 4 If no name is displayed you are prompted to enter one If you do not want to enter a name go to step 5 To enter a name use the dial pad See Enter
29. r both are now saved in the Directory 4 Press save _ Only the number is 4 f no name is displayed you are stored at this point prompted to enter one If you do not want a name go to step 5 To enter a name use the dial pad See Entering Names on page 13 5 If you do not want a name go to step 5 Press Save 6 To enter a name use the dial pad See Entering Names on page 13 6 Press save Saving an active call into the Directory To save an active call 1 Answer or make a call 2 Press Save 3 Press Directory _ If the name was displayed with the number both are now saved in the Directory 4 If no name is displayed you are prompted to enter one If you do not want to enter one go to step 5 To enter one use the dial pad See Entering Names on page 13 Press Save Press Ris 12 F Saving a memory key entry to the Directory To save a memory key entry into the Directory Press the desired memory key Ensure the live dial pad option is turned off Press Save Press Directory _ If the name was displayed with the number both are now saved in the Directory If no name is saved you are prompted to enter one If you do not want to enter a name go to step 5 To enter a name use the dial pad See Entering Names on page 13 Press Save _ Press Ris Entering Names You can program names to correspond with numbers you have entered into the Director
30. re logged in the Callers List For example if you enter your area code into this option all calls in your area code will appear in the Callers List with the area code stripped off the area code will appear in brackets after the number This may make it easier to identify local calls You can enter three sepa rate area codes or prefixes each up to seven digits long To enter area codes and prefixes 1 Press the Set Options key 2 Use y jto scroll to number 7 or press 0 7 to go directly to the item 3 Press 4 Enter the area code or prefix and press save _ Repeat this step for each area code or prefix you want to enter Press Ris on To delete or change an area code or prefix 1 Press the Set Options key 2 Use y jto scroll to number 7 or press 0 7 to go directly to the item 3 Press The first area code is displayed If this is the number you want to delete or change go to step 5 Press Save until you see the number you want to change or delete Press jto backspace and delete or change the area code or prefix Press Save Press Ps N D OF A The Security Numbers feature The 9316CW is equipped with a Security Numbers feature to keep selected numbers pri vate when you dial When you have entered a secure number using this option your tele phone does not display or store the digits that you dial after that secure number Instead the numbers that follo
31. s and messages to give you call information The Callers List screen A sample Callers List screen is shown below May also read Call has been Private name returned Unknown nane The number in the list May also read Private namber Unknown namber The area code 403 has been stripped off The call was answered a 555 1440 4035 N AUG IS 12 45 The caller called three times New call Long distance call Time and date of call ry Unanswered call Call Waiting Identification call Answered call Ca Knowing when you have a Voice Mail message The 9316CW s set indicator light lets you know that your Voice Mail system has a mes sage for you The set indicator light flashes slowly and the display shows Message Wait ing after your Voice Mail has received a call Contact your local telephone company to find out how you can subscribe to Message Waiting Voice Mail services Clear Message Waiting There may be times when Message Waiting appears on the display when there are no more voice messages You can turn the display message off using the Clear Message Wait ing feature To clear message waiting 1 Press the Set Options key 2 Use wv jto scroll to number 6 or press to go directly to the item 3 Press to clear message waiting 4 Press ris Note This only applies when you subscribe to Voice Mail services from your telephone company 24 General display messages
32. ss 4 If you want to scroll steadily press and hold Vv 3 To leave the Callers List at any time press Caers OF Ris Note If you are on a call while viewing the Callers List pressing Be drops the call Making a call from the Callers List To dial a number in the Callers List 1 Press Callers 2 Use wv jto find the number you want to dial 3 Lift the handset or press either Page or Dial 4 To end the call hang up the handset or press Ris Note When you finish the call the display returns to the Callers List If you call a number from the Callers List and you do not get connected you may have to edit the number for example the number may be long distance and you may have to add 1 See Editing in the Callers List on page 16 t You must subscribe to your telephone company for the Calling Line Identification service 15 Editing in the Callers List To edit a number in the Callers List 1 Press Callers Use 1 jto find the number you want to edit 2 3 4 5 Press any key on the dial pad to begin editing To add digits use the dial pad To erase one digit to the right of the cursor press 1 gt To erase one digit to the left of the cursor press Caution The Callers List does not save changes If you plan to call the number again copy it to the Directory or a memory key To dial the
33. swer a Call Waiting call press mk J You may have to subscribe to a Call Waiting service to use this feature You can view regular Caller ID information so why can t you see who is calling on Call Waiting Ensure that the Call Waiting Identification option option 10 is on and that you have subscribed to a Call Waiting ID service from your telephone company Also note that you will not recieve Call Waiting ID when an extension is in use The actual name for this service may differ in your area Please consult your local telephone company for information a D es Index A Area codes 22 C Call Display see Calling Line Identification Call Waiting Identification 8 see also Link turning display of on off 10 Call Waiting Tone see Call Waiting Identification Callers List 6 15 deleting in 17 dialing long distance 16 display messages 26 editing 16 finding items 15 making a call 15 saving to the Directory 16 setting the list mode 17 Calling from Callers List 15 Directory 13 memory keys 18 Calling Line Identification 6 8 9 10 15 26 28 Calls 6 Call Waiting 8 holding 6 muting 7 redial list 7 Connecting fax or modem 4 handset cord 4 line cord 4 power adaptor 4 Contrast key 2 Cords see Connecting D Date and time 10 Deleting area codes 22 Directory items 14 items in the callers list 17 memory key 19 Redial list 7 security numbers 23 timer key 21 Dial pad mode selecting 21 Dialing long distance
34. t to delete 3 Press twice You are still in the Directory 4 Press Ris or to exit the Directory at any time To delete all items Press Directory _ 2 Press Delete 3 Press again to confirm deletion of the entire Directory 4 Press ris _ Callers Listt Using the Callers List The 9316CW stores up to 50 calls in the Callers List Your telephone logs the number and name if available of the caller when they last called and the number of times they tried to reach you See Callers List display messages on page 26 for a description of the display messages and icons If the telephone number of the incoming call matches a number that you have programmed with a name in a memory key or the Directory the Callers List shows the name first and then the number You can choose to log either all incoming calls or only unanswered calls in the Callers List Setting up the Callers List You can program the 9316CW to record only unanswered calls or all incoming calls The default is to record all calls To change the Callers List 1 Press the Set Options key 2 Use y jto scroll to number 8 or press 0 8 to go directly to the item 3 Press to change the Callers List Finding an item in the Callers List To find items in the Callers List 1 To see the Callers List heading press callers 2 To see the first new caller in the list press VY To move down and up the list pre
35. ve the dial pad mode on page 21 it is dropped 18 Deleting memory keys To delete a memory key 1 To see its contents press the memory key 2 To erase press twice Note The Live dial pad option must be turned off to edit memory keys See Selecting the dial pad mode on page 21 Saving features in memory keyst For easy access you can save the feature codes of telephone company services in your memory keys This works well with network features such as Call Forwarding Call Screen and Call Return Some features require an On and Off code in two separate keys while other features are stored on only one key The following procedures show you how to save both On and Off codes To save a feature On code To save a feature Off code 1 Press save 1 Press Sae 2 Press the desired memory key 2 Press the desired memory key 3 Enter the telephone company feature 3 Enter the telephone company feature codes for turning the feature On t code for turning the feature Off t Read the display to confirm the num Read the display to confirm the num ber ber Press again 4 Press again 5 Enter the feature name using the dial 5 Enter the feature name using the dial pad See Entering Names on pad See Entering Names on page 13 page 13 Press again 6 Press again 7 Label the memory key See the dia 7 Label the memory key See the dia gram on page 18 gram on page 18
36. w the secure number are replaced with the symbol on the display You can secure up to five 12 digit numbers For example Joe enters 291 9000 as a secure number through the Set Options list His Voice Mail number is 1234 and his password is 5678 To access his messages Joe dials 291 9000 1234 5678 Because the Voice Mail number and password follow the secure number the display shows 291 9000 and Joe s password is not displayed on the screen or stored in the Redial List For more information on the Redial List refer to Using the Redial List on page 7 To enter a security number 1 Press the Set options key Use yv jto scroll to number 9 or press 0 Jo to go directly to the item Press Using the dial pad enter the security number Press to end Repeat steps 3 and 4 for each secure number you want to enter 6 Press Res Oy Pe Gay E To delete or change a security number 1 Press the Set options key Use v jto scroll to number 9 or press 0 Jo to go directly to the item Press 2 3 4 Press save until you find the number you want to change or delete 5 Press lt _jto backspace and simply delete the secure number or delete the secure number and use the dial pad to enter the changed number Press Save 7 Press Rs 23 t Display messages and lights The 9316CW has a back lit three line display that uses icon
37. y 1 Press save Do NOT selecta mem 1 Press sae Do NOT select a mem ory key yet ory key yet 2 To program the light on press 1 2 To program the light off press 0 Press the desired memory key 3 Press the desired memory key Enter the telephone company feature 4 Enter the telephone company feature code for turning the feature on t code for turning the feature off 5 Press Save 5 Press Save Read the display to confirm the num 6 Read the display to confirm the num ber ber 7 Label the memory key 7 Label the memory key See the diagram on page 18 See the diagram on page 18 Note Contact your telephone company for the appropriate feature codes Using FeatureLight keys To turn a feature and light on or off 1 Press the memory key where you stored the FeatureLight The display shows FeatureLigkt OM or FeatureLight OFF 2 Lift the handset or press either xg or Dial The feature and light turn on or off When the feature and light are on and you are not using the telephone the display shows Feature OH as a reminder 20 Advanced Features Adding atimer key You can program any of the memory keys to be a Timer key To add a timer key Press the Set Options key Press to add a Timer key 4 Press a memory key 0 Press save _ Label the Timer key See the diagram on page 18 o A oo PP Using the call timer The
38. y or a memory key The following paragraphs explain how to enter letters using the dial pad Before you can use the dial pad to enter names you must first save or edit a number in the Directory or memory key To program a name find the dial pad key that has the first character of the name Keep watching the display as you press the key until that character appears on the display Press a different dial pad key for the next character If the next character is on the same key press gt to move to the next space To display upper case letters press Hoi then press the appropriate dial pad key To insert a space press ___ gt To backspace and erase a mistake press __ For example to enter the name Ruth press these keys 7 7 7 8 8 gt 148 4 4 If you wish to change a digit or letter after you have entered it press lt _jto erase it ia 5 amp 1 2 aAbBcC2 3 dDeEfF3 gGhHil4 5 JJKKILS5 6 mMnNoO6 pPqQrRsS7 8 tTuUvvs8 9 wWxxXyYzZ9 rs 0 O Making a call from the Directory To make a call from the Directory Press Directory _ Press 4 Jor use the dial pad to find the item you want to dial out Lift the handset or press either e or Dial A W N To end the call hang up the handset or press Ris 13 Finding items in the Directory To find items in the Directory 1
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