ProScript User Guide
Contents
1. a RPSGB Registration No A3334 0 A paien Hoani e ct who pharmacist s o o O to se details ee B collected the M medication Confirm the Adress p ca exemption M Ais 16 or under you ace T A Posode Lo their details button to o change it When you have confirmed all the details above are correct press F10 OK 16 Rx 2010 CMS 5 0 3 ProScript Prescription Details The Prescription details window allows you to perform additional tasks such as viewing a previously dispensed script s details send a claim for items on a dispensed script sending a cancellation for items that have already been claimed or viewing re sending existing claims To access it highlight the script that you wish to perform one of the above and press F2 View Process If there are instalments still due you will see the following message Master DAVID ABBOTT 6 ae Click No and you will see the Claims Main screen Status New Prescription Do you wish to process next episode 2 Send Claims 3 Send Claim Cancellations 4 Show Re Submit messages 5 Show Pending messages Episode tem iD Dispense Date item Desp Patient CHINo A 2016 2 28 08 2010 11 37 55 ATORVASTATIN tabs 40mg Master DAVID ABBOTT 2902961294 K540490000AR1978 2 of 6 1 26 08 2010 11 37 50 E45 crm Master DAVID ABBOTT 2902961294 K540490000AR1976 1 of 6 1 O712. Alt O Fitter On IRE Reg Start Dt Reg Processed Dt 24092010 12232029 20072010 12 39 04 Registered Mrs Sharon Cvaughn 0212482726 1609 2010 13 27 12 16082010 13 27 12 Registered Waster SIMON EDISON 2010002075 15 06 2010 15 05 32 15 06 2010 15 11 08 Registered Mir David Abbott 2902961294 24 02 2010 10 50 12 24 02 2010 10 53 21 Registered Miss Paula Gallagher 2010017668 24 02 2010 10 49 51 24 02 2010 10 53 00 Registered Mrs Claire Banks 3107321869 Note If you attempt to register a patient who has already been registered at another pharmacy the patient will be listed as Registered Elsewhere After consulting the patient if you still wish to register them at your pharmacy simply register the patient again They will then be registered at your pharmacy and withdrawn from their previous nominated pharmacy 7 Rx 2010 CMS 5 0 3 ProScript Withdrawing a patient To withdraw a patient from the service simply highlight the patient in the patient registration section and press F9 Withdraw Patient Mr GARY ANDREWS You will then see a window confirming you wish e Patient current status Registered to withdraw the current patient Click Yes to Eve Men gin ase patient ii continue TE an 7 Information Required pa i v QUEST Mr Shri Test eCMS Next you will be shown the information required m Family Name Green window which is the same as the window seen whilst register
3. Fi Accept No changes This will ignore the differences in the details downloaded on the script and use the doctor currently on the system F2 Accept Save changes This will amend the doctor currently on your system to match the doctor details downloaded on the script recommended in most cases Note If ProScript cannot match the doctor on the electronic script to the same doctor on your ProScript system it will display QURTON _ eiye nennen ies the Select Doctor window where you can manually search for the doctor In the event the doctor doesn t exist on the ProScript system press ESC and you will be shown a window where you can add a new doctor ProScript will fill in aS many fields as possible for you using the details downloaded When you have completed all remaining fields press F10 to continue This will add the doctor on to your ProScript system for the next time 13 Rx 2010 CMS 5 0 3 ProScript After confirming the prescriber you will then be shown a similar process for confirming the Patient Patient Confirmation Master DAVID ABBOTT 15 Balvenie Street 15 Balvenie Street Dufftown Dufftown i Keith AB55 4AB Patient Number 60 Age 49 years CHI Number 2902961294 CHI Number 2902961294 Exemption is 16 or under Exemption is 60 years of age or older Prescriber Dr David Burton Prescriber Prescriber Not Selected F1 Accept F2 Accept No Changes Save Changes
4. CHI po02961294 gt Title Mr Given name David Family name Abbott Preferred name Gender Male v Date of birth 29 02 1996 Patient Deceased o Patient Address Contact Details Address 1 15 Balvenie Street Home phone number 01506 606340 Address 2 Duftown Mobile phone number Address 3 Keith Work phone number Address 4 Email address Address 5 Postcode AB55 4AB If any of the mandatory fields are missing marked with a red asterisk fill them in as you will not be able to proceed without them Then fill in all the other fields if you wish and click on the Save button You will then be shown the Pharmacy Care Record with the patient details populated Updating a Patients PCR record If any part of a patient s details has changed and you have already made the necessary change in ProScript you may wish to update the PCR with this change To do so simply click the F3 Send Patient Details and login to the PCR website The website will automatically recognise that the details on its system differ to the Patients details on your ProScript and offer an option of updating the PCR record from the PMR on ProScript Click Yes or No depending on whether the change is accurate or not 32 Rx 2010 CMS 5 0 3 ProScript Sending Medication Details to the PCR database Once a patient s PCR record has been
5. Import Medications Are you sure you wish to import the medication data of patient GALLAGHER Paula ves No Miss 2 The medication will then be uploaded and you will be shown the results on the screen Contractor Code 1234 Pharmacy One Current User RxSystems Jose Smith Search Protocols Reports Change password Help Logout SCOTLAND Born 20 Oct 2001 8y 10m Gender Female CH No 2010017668 GALLAGHER Paula Miss Patient Details Last Modified On 16 Sep 2010 5y RxSystems Address Flat 2a Corunna House 29 Cadogan Street Glasgow Strathclyde G2 7BN Phone and email Medications Name Last dispensed on Service Indication Modified date Modified by Imported gt E45 cream Forum Health Products Ltd 50 gram 16 Sep 2010 other 16 Sep 2010 RxSystems True gt PARACETAMOL 1000MG TABS 16 Sep 2010 other 16 Sep 2010 RxSystems True 36 Rx 2010 CMS 5 0 3 ProScript Function Keys Summary The Function Keys which run all the way down the left of the CMS Main screen perform tasks related to the CMS Many of them have been explained thorough this manual Below is a chart containing all the keys available and a short description of what they do in relation to CMS The top half of these function keys are related to Prescriptions and the bottom half are all related to Patient registration This button is used to manually send or receive Fi SendiRecelve prescriptions claims that you are waiting for Th
6. AU UPN O Alt F Filter On Prescription s Due Today v Datetime 01 12 2009 11 52 14 New Prescription KS404900009RATGD 24weeks Mr CHRISTOPHER CHAMBERS Total based on filter Line Items 0 Scripts 10 ERX Sysicms 2010 CMS 5 0 3 ProScript Note 2 If you attempt to process a prescription for a patient and ProScript is unable to match the downloaded patient s details with a registered patient currently on your system you will be shown the select patient screen at this point Select Patient To select a patient enter part of the surname followed by VAUGHN a space then the forename address or postcode DOB search ddim Select the correct patient to continue dispensing If the patient does not exist on your system see note 3 Note 3 If the patient does not exist on your system as shown in note 2 press Esc on the select patient screen and you will be shown the patients details screen with the downloaded patient s details already filled in for you where applicable 0212482726 F11 Copy Family Details SHARRON eG a E AUGHN 02 12 1948 a F4 C Nurse F5 Hospital Doctor F6 Private Doctor sle Of Mull a D 2 a g l sis a a 3 fz 3 2 z ola S amp F7 Conditions F8 Additional Services Enter any additional information you have available and press F10 to save the new patient 11 Rx 2010 CMS 5 0 3 ProScript
7. From To atien Ms PAULA DAWSON O7 1 2 2009 26 04 2010 v F1 Select All F2 De Select All include patients whose medication dispensed since last 24 weeks Total Patients 1 F3 Search F10 Send Request s Preview of a due treatment summary report appearing as a pop up after CMS button is pressed The report can also be created manually as required for example when requested by the patient or GP To access the Treatment Summary window manually as opposed to it automatically popping up on a due date as shown above press the F3 Treatment Summary Report button from the CMS main screen 20 Rx 2010 CMS 5 0 3 ProScript When a treatment summary report is due or if the F3 Treatment Summary Report button has been pressed you will be presented with the following window This screen lists all patients whose report is currently due 1 By default all reports will be de selected indicated by the X in the red square To select it click on the X and it will turn into a 2 View Report Send to GP 3 ReSubmit Messages 4 Pending Messages From To 07 12 2009 26 04 2010 2 Use these buttons to either Select all or De select the entire list v _ include patients whose medication dispensed since last 24 weeks Total Patients fates jora F1 Select All F2 De Select All If the r
8. F11 Registration Updates F12 Registration Data Refresh Alt R Manually Update Registration Status Alt H History Alt P Pharmacy Care Record You will then see a window with the heading Pharmacy Care Record as shown on the next page 30 RX 2010 CMS 5 0 3 ProScript Last Imported Data from to ff y F3 Send Patient Details This Import Data from 0104 2010 00 00 00 to 16 09 2010 16 00 40 Include this patient medication dispensed since last 24 weeks Select Drug Description Direction Qty Dictionary Dispensed On Source Service E45 cream Forum Health Products Ltd 50 gram Use As Directed By The Prescriber 50 00 dm d 16 09 2010 12 48 55 dispensed other Ea PARACETAMOL 1000MG TABS Use As Directed By The Prescriber 100 00 RX Systems 16 09 2010 12 45 08 dispensed other j F1 Select All F2 De Select All Total Medications F4 Send Medication History Sending Patient Details to the Pharmacy Care Record To send a patients details to the PCR website click the F3 Send Patient Details button shown in Blue above After clicking this button your internet browser will automatically be launched and you will be presented with the login screen for the PCR website Enter your login details to access the website Once you have logged in the website will search for the patient s record on its database If one cannot be found
9. Rx ProScript User Guide Chronic Medication Service CMS Version 5 0 4 Author Rx Systems CMS 5 0 3 ProScript 8 oN fol dre Er ree ANNEE rT Terri rr rcretrr rr cer trer 3 GphigeloleCad el merrrirr rrr rr rT rir rrer rere re Tre re er rr rrerr ree rere rrr creer a Getting Started CMS Main Screen sssssssussss s2uss2u s m 5 Registering a New Patient ssssssssunnunususuunususuununnnnnnnnnnnnnnn 6 Withdrawing a patient sss s 2 2 22 22522u2220222 2 220 8 Manually updating a Patient Registration Status s ssssseserereru 9 Processing a New Prescription ccccssssssescccccnnneseesseeennnneeeees 10 RVG E E E E E O 15 C E E 16 Prescripuiol DEANS eroriren 17 Treatment Summary Reports ssssss 2 20 Viewing previously sent Reports s sessssssssansensensennnnnnsnenenrnrssne 23 Pending Reports sssssssssrsnsrrnrsnsrrnrnrrerenrnnrnenrnrrnerrnrsnerrnenan 23 Resubmitting expired pending MESSAGES ssssssrrrrerersrrrena 24 AAGIUONal TUNCUORS ssivssivsrrrsivnan a 25 PEPO OEO ora 25 Batch Prescription Due Today ccccsseeuceeuueeeueeeuueeuueeenneeauees 25 PEGI a aa A E AAA AA A T 26 Claim CancellationS ssssssssenssnnrnnsnrnrnrrnsrrnrnnrrrnrnnrrrrrnrrrrrrne 26 Batch Pending ReSubmit MessageS s sssssssssssssnnnnsnrnrnrsrsrssne 26 Cear SCDE aicausewcaananpeuatmanaeeeinerawsetaenawasenaniaseteusaausiauaaieeees 26 Additiona
10. 2 2009 10 53 31 E45 crm Master DAVID ABBOTT 2902961294 K540490000AR1978 1 of6 2 07 12 2009 10 53 33 ATORVASTATIN tabs 40mg Master DAVID ABBOTT 2902961294 F3 Search Below is a description of all the tabs in red above at the top of the Prescription Details window Dispensed Script Details This screen simply displays details of the patients existing or completed script such as the current episode Send Claims The Send Claims tab is the same as the send claims screen that appears automatically at an end of a dispensing If you didn t send the claims at that point you can return to this tab and send it from here See Contents Claims for more information 17 Rx 2010 CMS 5 0 3 ProScript Send Claim Cancellations If you have sent a claim but then wish to cancel it click on the Send Claim Cancellations tab You will then see the following screen eCMS Prescription details 1 Dispensed Script Details 2 Send Claims 3 Send Claim Cancellations 4 Show Re Submit messages 5 Show Pending messages Select Claim Status Click here to tick or un tick items Complaince Notification Status itemiD Dispense Date Episode X Claim Completed Complaince Notification Completed K540490000AR197B 1 of 6 4 07 12 2009 10 5 Claim Completed Complaince Notification Completed K540490000AR197B 1 of 6 2 07 12 2009 10 5 Use these buttons to select or de select all items in
11. a patient which is dispensed at appropriate time intervals determined by the GP Information detailing the date of a dispensing event for a CMS serial prescription item is automatically sent back to the GP practice electronically after each serial dispensing episode This stage is supported by CMS disease specific protocols in order to determine any specific reporting or referral criteria for a number of pertinent disease conditions A GP can cancel an item s on a serial prescription electronically Once cancelled the pharmacist can no longer dispense any quantities that remain outstanding for that item If there is a change of medication or dosage then the GP can generate a new serial prescription if appropriate Once the last instalment from the serial prescription has been dispensed the pharmacist electronically sends an end of care treatment summary which includes a serial prescription renewal request to the GP practice The renewal request acts as trigger to request a new serial prescription s for the patient The end of care treatment summary details any relevant data such as compliance reporting and any recommended action s for the GP Source http www communitypharmacy scot nhs uk 4 Rx 2010 CMS 5 0 3 ProScript Getting Started CMS Main Screen To begin with let s start by viewing the CMS main screen All processes required in the Chronic Medications Service can be performed from within this screen To access the
12. found created you can then upload the PMR to the websites secure online database To do this click on the Alt P Pharmacy Care Record button on the CMS main screen Pharmacy Care Record Last Imported Data from to F3 Send Patient Details This Import Data from 01 04 2010 00 00 00 to 16 09 2010 16 00 40 V Include this patient medication dispensed since last 24 weeks Select Drug Description Direction Oty Dictionary Dispensed On Source Service wa E45 cream Forum Health Products Ltd 50 gram Use As Directed By The Prescriber 50 00 dm d 16 09 2010 12 48 55 dispensed other Fa PARACETAMOL 1000MG TABS Use As Directed By The Prescriber 100 00 RX Systems 16 09 2010 12 45 08 dispensed other v F1 Select All F2 De Select All Total Medications 2 F4 Send Medication History You will then be required to select the medications you wish to upload As shown all items are ticked by default To de select or Select all items use the F1 and F2 keys at the bottom of the page or alternatively click the L beside the item to deselect it and vice versa Once you have selected the medication you wish to send click the F4 Send Medication History button which can be found at the bottom of the Pharmacy Care Record screen If successful you will see a confirmation as shown below Miss Paula Gallagher e gt Medication data import File For this patient
13. s Due Today Send Date Status Patient CHI Ho REG ID UUID 25 11 2009 09 50 42 Pending Confirmation Mr Michael Mouse Joydeep 0108078309 PE93270000017180 377AD69A E4A F 4CE7 BS1B 32C Register The AIt H History button shown in red below is located at the top of the patient registration section and can be used to display the registration history for the selected patient A R Manual Update Registration Status Alt H History AIF Pharmacy Care Record Start Dt Processed Dt UPN REG ID Updated From O PLA EP ae 25 11 2009 16 28 25 Registered PE932700000424F3 Reg Response e ae a 25 1 1 2009 16 25 43 25 11 2009 16 25 43 Pending Confirmation Register PE932700000424F3 Request 25 1 1 2009 16 25 33 25 11 2009 16 25 33 Withdrawn Manually Request 25 1 1 2009 16 24 33 25 11 2009 16 24 33 Register Pending Manually Request 25M 1 2009 11 11 18 25 11 2009 11 14 00 Registered PE9327000003AMPB Reg Response ES Ke Km e ee 25 11 2009 11 11 18 25 11 2009 11 11 18 bls Confirmation Register PE9327000003AMPB Request 29 Rx 2010 CMS 5 0 3 ProScript Pharmacy Care Record Since its initial release the CMS module within ProScript now includes a facility which allows the module to interact with NHS Scotland s Pharmacy Care Record PCR website As well as providing a direct link to the PCR website via a dedicated button explained below there are also two more key features which allow you
14. the list above Total tems 2 gt Total Scripts i 4 F10 Send Cancellation s F1 Select All F2 De Select All F3 Search Click here Click here to to search cancel the claim items in for the selected the list items Show Pending Claims If a claim cannot be sent due to network problems for example it will be held in a window called Show Pending Messages ProScript will attempt to resend the claims here at regular intervals for at least one day To view all claims that are still pending click on the Show Pending Messages tab 1 Dispensed Seript Details 2 Send Claims 2 Send Claim Cancellations 4 Show Re Sudmil messages UPN Episode tem Dispense Date Rem Desp 18 Rx 2010 CMS 5 0 3 ProScript Resubmitting expired pending Claims When a pending claim as explained above expires i e has been exceeded the maximum amount of auto retries in a day Epharmacy as a requirement requests that all these claims re submitted This shouldn t happen very often but in the event it does ProScript will automatically move them to the Re Submit messages window as shown below 1 By default each line will be selected indicated by the in the red square To de select it click on the X and it will turn into 2 Use these buttons to either Select all or De select the entire list 1 Dispensed Script Details 2 Send Claim
15. was generated successfully C PCR MH201001 7669 ML 33 Rx 2010 CMS 5 0 3 ProScript At this point the medication history is converted into a secure text file and stored in the location shown The next step is to import this file on the PCR website A quick way of doing this is to 1 Highlight the patient s record in the Patients section of the CMS screen 2 Click the Pharmacy Care Record button 3 Select the F3 Send Patient Details button 4 Login to the PCR website As the record already exists you will be directed to the patient s PCR summary screen Once you have the Patients Pharmacy Care Record summary screen displayed scroll to the medication section and follow the steps below 1 Select the Review option shown in RED square below Pharmaceutical Care Plan Priority Not Recorded Patient Profile Last Modified 16 Sep 2010 by Rxsystems Review Edit Pharmaceutical Care Risk Assessment Review date Review user Care issues No records to display Care Issues Care issue Earliest review by Last modified on No records to display Medication Name Last dispensed on Service Indication Modified date Modified by Imported No records to display Contractor Code 1234 Pharmacy One Current User RxSystems Jose Smith Search Protocols Reports Change password Help Logout SCOTLAND Born 20 Oct 2001 y 10m Gender Female CH No 2010017668 GALLAGHER Paula Miss Patient Details Las
16. you will be shown a screen where you can either manually search for the patient using the available search criteria If a patient cannot be found an option at the bottom of the page is available to click on allowing you to create a new PCR for the patient Adkivess http pcrtest01 mhs scot nhs uk PCR PabertSearch aspx importRequesthid 10 Current User RxSyateme doze Sith macy Care Record NHS Search Protocols Reports Change password e TTT Scan Search criteria Family name bb Use these options eae to search for the patient if you wish Postcode CHI Search results No patient record found with a matching CHI family name or date of birth You can either try different search criteria or reate a PCR for A TT id Mr 2902961294 Or click here to create a new PCR for the patient If you chose to create a PCR for the patient you will be shown a Patient Details screen Most of the patient details will be pre populated as long as the mandatory details for the patient exist in ProScript 31 Rx 2010 CMS 5 0 3 ProScript A Pharmacy Care Record Application Microsoft Internet Explorer File Edit View Favorites Tools Help Q sxx Kz A te Ge 3B Address a http pertestO1 mhs scot nhs uk PCR PersistPatient aspx importRequestRid 10 amp action Add Contractor Code 1234 Pharmacy One Current User RxSystems Jose Smith Search Protocols Reports Changepassword Help Logout Patient Details Patient Demographics
17. Ale Fiter On Prescription s Due Today Patient Clinical information istratio odaie FPE vA X F9 Prescription Completed J F10 Process J ESC J ESC Connecting ProScript will calculate the current dispensing for you by using the total quantity term and dosage Although this is accurate most of the time it should always be confirmed manually in the event of inaccurate data being downloaded when the script is scanned If it does need to be changed simply click on the quantity and type in the correct amount for the current dispensing a F9 Force to Prescription Completed Press F10 Process to continue dispensing the script 2 SB RxSystems 2010 CMS 5 0 3 ProScript You will then be presented with the Prescriber Confirmation window This stage attempts to automatically match the prescriber on the downloaded prescription to one already on you ProScript system Prescriber Confirmation Dr David Burton One Surgery Cirruss Marchburn Drive Abbotsinch Paisley 2SH Tel Prescriber Code 3333337 Prescriber Code 3333337 Prescriber Alternative Code 40561 Prescriber Alternative Code 40561 Practice Code 54049 Practice Code 54049 F1 Accept F2 Accept iNo Changes Save Changes If the doctor exists on your system and is found but has a few differences such as different spelling of name address etc these will be highlighted in RED At this point you the option of pressing
18. CMS main screen click the CMS button from the main screen of ProScript as shown below A Stock Control F11 MDS Management 1 Script today 1 Item today R 1 owing over 6 months old Proscript Helpdesk Number 01923 474600 Click here to access the CMS module CTRL Q to Exit ProScript Version 2 59 1 12 cmb SCOTLAND 19 11 09 17 00 34 Database Created on 20 10 09 E ProScri pt Functions Utilities Reports Find GoodsIn CDR DrugPrice Ctrl R Repeat Management ETP Intranet Th E E 4e Canta nabl an 4n 42 04 Alt U UPN Alt F Fitter On Prescription s Due Today Datetime UPN Term Patient F3 Treatment Summary Report Alt Re Submit Prescriptions F4 Additional Functions Total based on filter Line Items Scripts Alt O Filter On ALL Reg Start Dt Reg Processed Dt Patient CHI No REGID 24 02 2010 10 49 51 24 02 2010 10 53 00 pect ire Banks 3107321869 PE462 Patient Registration lt i Alt R Manually Update Registration Status Alt H History Alt P Pharmacy Care Record Version 5 0 3 As shown above the CMS main screen is split into two sections the Prescriptions section and the Patient Registration section The function keys buttons on the left are also split into two sections the top half for prescriptions and bottom half for registrations 5 Rx 2010 CMS 5 0 3 ProScript R
19. F3 Add New Patient You can now press Fi Accept To ignore the differences in red and continue using the patient s details stored on ProScript only if mandatory fields are correct F2 Save Changes To amend the patient details on your ProScript system to match the details on the script downloaded F3 Add New Patient To use the details downloaded to create a new patient NOTE THIS MAY RESULT IN DUPLICATE PATIENTS You will now be taken through the dispensing process The first window that will appear is the Prescription Comparison window This window displays the items on the p downloaded prescription on the left nnn and drugs that the patient has had WA o neem previously on the right allowing you to compare the medication This window has been included to help to spot potential problems such as interactions MEDICATION DIFFERS Show Previous History NEW MEDICATION F10 OK ESC If ProScript detects the medication on the current script is different to previously dispensed medication you will see a red message flashing at the bottom of the screen as shown in the screenshot above This message will also appear if the patient has never had the medication before Press F10 OK to continue 14 Rx 2010 CMS 5 0 3 ProScript The next few stages in the process simply require you to confirm the quantity and dosage for each item Follow the steps below to complete the dispensing The step
20. Master SIMON EDISON 2010002075 EE123 19062010 15 05 32 1 5106 2010 15 11 08 Registered bir David Abbott 2902961294 PE462 24 0212010 10 50 12 240212010 10 53 21 Registered Wiss Paula Gallagher 2010017668 PE462 240202010 10 49 51 24 02 2070 10 53 00 Registered Mrs Claire Banks 3107321569 PE462 As shown above details such as Registration Start Date Status CHI Number etc can be seen for each patient above To view more details use the horizontal scroll bar at the bottom of the page to scroll right left This list can be filtered to show specific patients by using the filter in the top right shown in red square above Simply select the down arrow beside the filter in red below and select from the choices that appear as Shown below Alt Q Fiter On gemaat Ee Mot Registered Pending Confirmation Register Pending Confirmation Vvithdraywal Register Pending Registered Registered Else Where Withdrawal Pending 28 Rx 2010 CMS 5 0 3 ProScript Patient Registration Reports lt This button in blue square above allows you to create a report on patients based on your filter see above After selecting this button you will see a preview of the report and an option to print it as shown below Note the reports button will only be active if patients exist under the chosen filter print preview Prescription s Due Today 4 4 T gt 7 oor a 8 Patient Registration Report eCMS Status Prescription
21. a later time and sent in a batch To view and send claims that are ready for claim press the F3 Batch Claims button The Send Claims tab at the top of the screen will be selected by default The window that will appear and process of sending these claims is very similar to the process used immediately after dispensing Simply tick all items that you wish to send for claim and press F10 Send Claims See contents Claims for more information Claim Cancellations If you wish to cancel a batch of claims for more than one patient you can also use the Send Claim Cancellation Tab to do this Again this screen is similar to sending a claim cancellation see contents Prescription Details claim cancellations Simply tick the claims you wish to cancel and press F10 Send Cancellation s Note If the claim you are looking for is over 1 month old please increase the No of Months filter in the bottom right to a higher number accordingly Batch Pending ReSubmit Messages These two tabs are used for viewing pending claims and resubmitting expired claims as explained in Content Prescription Details but with the added ability to send for all patients within a certain amount of months Clear Scripts This option allows you to clear all completed and abandoned scripts 26 Rx 2010 CMS 5 0 3 ProScript Additional Information There are a few other options on the CMS main screen which yo
22. ch patient on a CP3 form Press F8 to search through the 3 patients in the registration list using a keyword Click this button if you wish to withdraw a patient FY Withdraw Patient from the CMS service See contents Withdrawing a patient for more information Click here to register new patients See Contents F10 Register New Patient es F10 Register New Patient New Patient Registering a new patient for more information Click here to check the registration status of a AtS Registration Status AtS Registration Status status patient Click here to check for any updates to patient F11 Registration Updates te F11 Registration Updates mone registration requests you may have made Z Registration Data This option is for technical support purposes only Refresh 37 Rx 2010 Alt Re Submit
23. d tick the exemption evidence seen checkbox at the bottom of the window confirming the exemption is correct Press F10 OK to proceed Note Fields marked with a are mandatory After pressing F10 OK you will then be required to print a CP3 registration form A preview will be shown on the screen as shown below 6 Rx 2010 CMS 5 0 3 ProScript Functions Utilties Reports Find GoodsIn D QrugPrice Ctrl R Repeat Management ETP Intranet F Patient Registration Print Prep ew KER amp gt gt Zoom iv As z F 3 Pit foc Purpose mwarmocp 4 Tork Pluse Esinbur ww ned TAB 2704511632 Ensure the forms are loaded in the correct tray of your laser printer and click this printer icon to print Peas 2reo CHoOS Saunt 27 11 2009 9327 4999324 Once the registration form has been printed the patient will be displayed along with a status indicating what stage the registration process is currently at Alt O Fiter On Register Pending k Reg Start Dt Reg Processed Dt CHI Ho REG ID A 16092010 13 10 56 1609 2010 13 10 56 Register Pending Master SIMON EDISON 2010002075 You can use the F11 Registration Updates button on the CMS main screen to check for any updates regarding registration requests Note This process can take up to 24hours Once confirmation of the patient s registration has been received the status will change to Registered
24. ect Claim Status Complaince Notification Status UPN Episode temID Dispense Date of Dispensed From Proscript Complainee Notification Not Completes K540490000AR1978 1 of 6 2 07 12 2009 10 5 Pa Dispensed From Proscript Complaince Notfication Not Completed K540490000AR1978 1of6 1 07 12 2009 10 5 Click here to Esc and send the claim Use these buttons to select or de later as select all explained in items in the the note list above above Total tems F3 Search Fo ponewn F10 Send Claim s F1 Select All F2 De Select All 7 A Click here to Click here to Click here to send the search items view the selected items for claim in the list PMR Screen NOTE If one or more of the items listed in the claims section is an owing a message will appear explaining that the full qty has not been dispensed and you will be given the option to send a claim for the full quantity You can then redeem the qty from either accessing the patient record or by accessing the F2 Owings screen at a later date After pressing F10 OK to send the selected items for claim you will then see the following window Information Required AMSDispenseClaim Master DAVID ABBOTT UPN K540490000AR1 9 7B Pharmacist Details Collected by Patient or Patient Representative Tick one of these options Confirm the
25. egistering a New Patient The first stage required as part of the Chronic Medication Service involves the registration of patients From the CMS main screen press the F10 Register New Patient function key or left click on it with the mouse You will then be shown the Select Patient window Type in the name of the patient you wish to register and select the patient from the list Select Patient To select a patient enter part of the surname followed by test a space then the forename address or postcode DOB search ddimmlyyyy E1 Test Shii 1 0 09 1975 Note After selecting the correct patient ProScript will check the patient s details to ensure all mandatory patient details exist in order to send a registration request address CHI number exemption etc If any of the required fields are missing or invalid you will see a message similar to the one shown below Mir Shri Test D Following fiekis to be undated for thispatient AS registration will not be possible without Eer EE correcting these fields you will need to select Do you wish to update this nove CHINY Yes in order to proceed You will then be shown the patient s details screen Simply enter or correct the fields mentioned in the message above and press F10 Save to continue Next you will be required to enter your details and confirm that you seen evidence that the exemption is correct Enter all the details as applicable an
26. en press the F3 Treatment Summary Reports button 22 Rx 2010 CMS 5 0 3 ProScript Viewing previously sent Reports All treatment summary reports that have successfully been sent to the corresponding GP will be listed under a tab called View Report Send to GP lt You can view and print off a previously sent report by highlighting it and pressing F10 View PDF Report This will then display a preview of the o report and an option to print it at the rewerormeet fe bottom of the page Pending Reports If the report cannot be sent due to network problems for example it will be held in a window called Pending Messages ProScript will attempt to resend the report at regular intervals To view all summary reports that are pending follow the steps below Now click on the Pending Messages Tab at the top of the screen You will then see the following window As shown above this screen lists all reports that are yet to be sent to Epharmacy these messages will attempt an auto re send at regular intervals 23 Rx 2010 CMS 5 0 3 ProScript Resubmitting expired pending messages As with claims when a pending message treatment report in this case has expired i e has exceeded the maximum amount of auto retries Epharmacy as a requirement requests that all these messages are removed from the Pending messages tab and re submitted This shouldn t happen very often but in the event i
27. eport is being created manually at a GP s or Patient s request you will need to tick this box to display the patients Note Patients will only appear if medication has been dispensed for them in the last 24 weeks Once you have selected all the patients whose summary report you wish to send press F10 Send Request s Information Required CMSPrescriptionRequest Pharmacist Details RPSGB Registration No You will then see the Information me Required screen fill in the Pharmacist s Pais details if required and press F10 OK eee F10 OK ESC The next window you will see is the Treatment Summary window An option in the CMS Treatment Summary Report is for the Pharmacist to indicate that item s are suitable for consideration for renewal by the GP practice On the screen below all items for the selected patient are displayed in a list 21 Rx 2010 CMS 5 0 3 ProScript Treatment Summary 1 By default th ey will Represcribing Requests Patient Ms PAULA DAWSON be de selected roetencr UPN Repeat Notes ae IBUPROFEN liq capsules 400mg 1 K540490000A78U08 indicated by the X in the red square To select it click on the X and it will turn into als 2 Use these buttons to either Select all or De select the entire J gt F1 Select All F2 De Select All F10 Represcibe Request When you have made your recommendati
28. ing a patient enter or confirm the pharmacists details and press F10 OK to continue Birth Family Name F10 OK esc i Functions Wikies Reports Find Goods LDE Brug Price CtrI R Repeat Mar Lastly you will be shown report preview containing all the required information for registration withdrawal on the CP3 form Ensure the forms are loaded correctly in your printer and click the printer icon in red to print F Patient Registration Print Prejpew X gt gt l Enw 8 KEE The status change can up to 24hours If you wish to manually check the status of the registration change you can use the F11 Registration Updates to check for updates 8 Rx 2010 CMS 5 0 3 ProScript Manually updating a Patient Registration Status If after 24 hours you still have not received a confirmation of registration or withdrawal you may need to call EPMS and manually to check the status and then if necessary update the patient s registration status manually This can be done by highlighting the patient and using the ALT R Manually Update Registration Status button shown in red below Alt O Fiter On derete Aea aea a aye Reg Start Dt Reg Processed Dt CHI No 16 09 2010 13 30 50 1609 2010 13 50 50 Register Pending Mr Gary Adams 1509731636 gt Alt R Manually Update Registration Status Alt H History Alt P Pharmacy Care Record You will then see the following screen which allows yo
29. is button allows you to either process a script that F2 YiewsFracess you have scanned see contents Processing a New Prescription or view a prescription that has already been processed F2 Treatment Summary This button is used to generate the electronic Report treatment summary report See contents Treatment Summary Report This button is used when you request a prescription but it has failed before it has been sent to ePharmacy These scripts will be listed as New Prescription a This button allows you to use CMS features in batch F4 Additional Functions l mode See contents Additional functions for more information F5 Abandon allows you to cancel a NEW FS Abandon F6 Search prescription which you no longer require F6 Search allows you to search through the list of iptions using a keyword i i This button allows you to clear completed and Alt L Clear Script abandoned scripts This button will only be active if one of these scripts is selected This button is used by the RxSystems support team Alt F6 Test Message l as a basic test to check connectivity when experiencing problems registering new patients 7 This button is used when you attempt to register a Alt hvl Re Submit patient but it has failed before it has been sent to ePharmacy These scripts will be listed as Pending Confirmation Register ReSubmit Press F7 if you wish to reprint the details of a selected Fy Print F Sear
30. l Information sss ssss22s2s2222unusuunnnnnnnunnnnnnnnnnnnnnnn 27 Prescription Filter sssssssssasurererersrsnnnsnnnrnnnrnrnrnrnrnrnrnrnrnrnnne 27 WI EE EE E E E E E E E E E EE 27 Patient Filter 1 ccccscecseeeceeecscccusecueeeeseccusucusesessccusecuresensseuens 28 Paene REgISratOnN REDOM Oce 29 Pharmacy Care ReECOFG sviniiitiiniiniiiviniinimie nie 30 Sending Patient Details to the Pharmacy Care Record 31 Updating a Patients PCR record sssssssesssssrssrsrrnrrnrsrrnrrrrernne 32 Sending Medication Details to the PCR databaSe ceccceenuees 33 FUNCHUON Keys SUMMA Y sucpcespeasgneraanteuaignegneraienaseneeaeediarespaws 37 CMS 5 0 3 ProScript Objectives After reading this user manual you should be able to perform the following Register new patients on the CMS Withdraw patients from the CMS Process New CMS Prescriptions Send CMS claims Send Claim cancellations Create and Send Treatment Summary Reports Send Patient Details to the PCR web database Send Medication history to the PCR web database 3 Rx 2010 CMS 5 0 3 ProScript Introduction The Chronic Medication Service CMS allows patients with long term conditions to register with a community pharmacy of their choice for the provision of pharmaceutical care as part of a shared agreement between the patient community pharmacist and General Practitioner GP It introduces a more systematic way of working and formalises the role of co
31. mmunity pharmacists in the management of individual patients with long term conditions in order to assist in improving the patient s understanding of their medicines and optimising the clinical benefits from their therapy There are three stages to CMS Stage 1 involves the registration of patients for CMS A patient with a long term condition s registers with a community pharmacy of their choice to receive CMS He she can only register with one pharmacy at any one time for the service Registration is voluntary and includes an explicit informed patient consent process This consent is given to the registering pharmacist Stage 2 introduces a generic pharmaceutical care planning framework which is based on the systematic approach to the practice of pharmaceutical care as described in the Clinical Resource and Audit Group CRAG Framework document Clinical Pharmacy Practice in Primary Care Initially the pharmacist assesses registered patients to identify and prioritise individuals or patient groups with unmet pharmaceutical care needs in order to target patients most in need of their support The pharmacist then undertakes to identify and record the patient s pharmaceutical care needs care issues any desired outcomes and the actions required to deliver those outcomes These are documented in a pharmaceutical care plan Stage 3 establishes the shared care element which allows a patient s GP to produce a 24 or 48 week serial prescription for
32. ons Press F10 Represcribe Request A preview of the report will now be displayed on the screen Although the report is sent electronically to Epharmacy and then to the corresponding practice this screen allows you to print the report for your own records or a copy for the patient should it be required To print it or escape this screen click on the relevant icon a shown below E CMS Treatment Summary Report gt gt av d Chronic Medication Service Treatment Summary Report Reporting Period 07 12 2009 to 2604 2010 2901861342 29 01 1986 Female Click this icon if a print out is required Click this icon if a print out is not required Corunna House Glasgow G2 7BN Fit for Purpose P h 44 York Place Edinburgh Mr Chris Green le 43334 9327 0131 446 2145 CMS Repeat Request UPH Prescribed Item Description Quantity Medication Repeat Repeat Hotes Date Prescribed Term Indicator K540490000478U08 0109 2009 1 IBUPROFEN liq capsules 400mg 1008 capsule s 24 weeks Y You will then see a confirmation window as shown below Ms PAULA DAWSON A 2 Do you wish to send this treatment summary request Click Yes to continue ProScript will then attempt to send the report After creating and sending a summary report you can check the status of it by following the steps below From the main CMS scre
33. s Pr My Computer return to Patient Home Page MyNewoik Flepame MOTO 7689 E Files of type Jan Files x Cancel AA 4 Highlight the file and click on the Open button TIP As shown above there are two files listed Be very careful to select the right one The naming convention is MHxxxxxxxxxxx where the X s are the patient s CHI number If you do not know the patient s CHI number it s shown on the PCR website in the background highlighted in RED above 5 Then click the upload button Contractor Code 1234 Pharmacy One Current User RxSystems Jose Smith Search Protocols Reports Change password Help Logout SCOTLAND Born 20 Oct 2001 8y 10m Gender Female CH No 2010017668 GALLAGHER Paula Miss Patient Details Last Modified On 16 Sep 2010 By RxSystems Address Flat 2a Corunna House 29 Cadogan Street Glasgow Strathclyde G2 7BN Phone and email Me Import Medications Choose file CAPCR MH2010017668 XML Browse 35 Rx 2010 CMS 5 0 3 ProScript 6 Click on Yes Contractor Code 1234 Pharmacy One N H Current User RxSystems Jose Smith Search Protocols Reports Change password Help Logout SCOTLAND Born 20 Oct 2001 y 10m Gender Female CHI No 2010017668 GALLAGHER Paula Miss Patient Details Last Modified On 16 Sep 2010 5y RxSystems Address Flat 2a Corunna House 29 Cadogan Street Glasgow Strathclyde G2 7BN Phone and email
34. s 3 Send Claim Cancellations eCMS Pre scription details S 5 Show Pending messages Select Claim Status Complaince Notification Status Episode itemiD Dispense Date Claim Completed Complaince Notification Completed K540490000AR197B 1 of6 1 07 12 2009 10 5 Total Scripts When you have selected the claim s that you wish to re submit press F10 Re Submit If the re submit is successful the reports will disappear from the ReSubmit tab 19 Rx 2010 CMS 5 0 3 ProScript Treatment Summary Reports As part of the Chronic Medication service a pharmacist creates a treatment summary report for a patient This report should be created 20 weeks after the first CMS item has been dispensed Subsequent reports will be automatically prompted at 24 weekly intervals after the previously produced report was sent electronically as an ad hoc report may have been produced This report can be Sent to EPMS for subsequent retrieval by a GP from their GP IT system Viewed or printed for patient GP use The pharmacist chooses to perform one or the other as necessary The CMS module in ProScript automatically searches the prescriptions currently on your system each time the CMS main screen is accessed and displays the Treatment Summary Window if any due reports are found f 2 view Report Send to GP 3 ReSubmit Messages 4 Pending Messages
35. s below are following the assumption that the details downloaded electronically are correct If they are not correct simply change them as you would a normal prescription and press Enter F10 to proceed to the next step Enter the short dose code and press Enter or to find a direction Use As Directed By The Preseriber This process will continue until all items have been dispensed The process will then remain on the patients medication screen allowing you to amend mistakes or create owings if necessary When you are ready to endorse press the F8 Last Item button You will then see the prescription preview screen Now press F10 Endorse Script to finish or select one of the other options if applicable 15 Rx Systems 2010 CMS 5 0 3 ProScript Claims After dispensing a CMS prescription the claims window appears automatically allowing you to send one or more items for claim You can send the claim at this point or escape the screen and send it ina batch at a later time along with other CMS prescriptions See Contents Additional Functions Batch Claims for more information Below is a preview of the screen and instructions on how to complete it and send claims eCMS Prescription details Click here to tick or un tick items 1 Dispensed Script Details 2 Send Claims 3 Send Claim Cancellations 4 Show Re Submit messages 5 Show Pending messages Sel
36. t Modified On 16 Sep 2010 5y RxSystems Address Flat 2a Corunna House 29 Cadogan Street Glasgow Strathclyde G2 7BN Phone and email Medications Name Last dispensed on Service Indication Modified date Modified by Imported No records to display Add Medication 34 Rx 2010 CMS 5 0 3 ProScript 3 Click on the browse button Contractor Code 1234 Pharmacy One Current User RxSystems Jose Smith Search Protocols Reports Change password Help Logout SCOTLAND Born 20 Oct 2001 8y 10m Gender Female CH No 2010017668 GALLAGHER Paula Miss Patient Details Last Modified On 16 Sep 2010 5y RxSystems Address Flat 2a Corunna House 29 Cadogan Street Glasgow Strathclyde G2 7BN Phone and email Import Medications Choose file Browse If the steps have been followed correctly a browse window will appear as shown below and it should already be pointing in the location that the secure medication history file you created earlier is stored by default if not the location is C PCR Contractor Code 1234 Pharmacy One Current User RxSystems Jose Smith N H S Search Protocols Reports Change password SCOTLAND Choose file 5 a y 10m Gender Female CHI No 2010017668 GALLAGHER Paula Miss odified On 16 Sep 2010 5y RxSystems Address Flat 2a Corunna House 29 Cadogan fs 2902061294 ne My Recent Documents Import Medications itl Choose file 2 My Document
37. t does follow the steps below to re submit a Treatment Summary Report Click on the ReSubmit Messages Tab at the top of the screen You will then see the following window containing all reports that have expired and need to be resubmitted Treatment Summary 1 By default each line 2 View Report Send to GP will be selected TSR Patient i j n d icated by th e FA EA 17 08 2010 15 15 33 S0932700000GPYBR Ms PAULA DAWSON 02 03 2010 17 08 2010 in the red square To de select it click on the X and it will turn into 2 Use these buttons to either Select all or De select the entire z v tet When you have selected the reports that you wish to re submit press F10 Re Submit If the re submit is successful the reports will disappear from the ReSubmit tab 24 Rx 2010 CMS 5 0 3 ProScript Additional functions The F4 Additional Functions button can be found on the CMS main screen and contains several features which are designed to help ease your workload Below is a preview of those buttons and descriptions of what they do Addition Functions F2 Batch Request Due Today F3 Batch Claims F4 Batch Claim Cancellations 4 F5 Batch Re Submit Messages F6 Batch CMS Transfers F7 Clear Scripts Batch Prescriptions The batch prescriptions button allows you to scan and retrieve more than one script at the same time This can be usef
38. to e Send a Patient s details to the PCR website e Send a Patient s medical history to the PCR website These options should save valuable time as a Many of the forms required in creating a patient record on the PCR website will be pre populated using the patient record already in your ProScript system b The medication history which pharmacist are required to update on the website for registered patient s can now be uploaded directly from ProScript to the website saving you from having to enter each drug manually To send patient details or medication history to the PCR highlight a patient who is registered in the Patients section and click the Alt P Pharmacy Care Record shown in RED below B Prosc ript EB x Functions Utilities Reports Find GoodsIn COR Drug Price Ctr R Repeat Management ETP Intranet Thiers AE Cantanshar dA 12N Alt U UPN Alt F Filter On Prescription s Due Today Datetime F5 Abandon F6 Search Alt L Clear Script UPN Term Patient Total based on filter Line Items Scripts Alt F6 Test Message Alt O Fitter On ALL Alt M Re Submit F7 Print F8 Search F9 Withdraw Patient lt Reg Start Dt 24 02 2010 10 49 51 Reg Processed Dt Status 24 02 2010 10 53 00 Registered Mrs Claire Banks Patient CHI No 3107321869 PE462 gt Alt S Registration Status Version 5 0 3
39. u may find useful These are listed below Prescription Filter The top right of the Prescriptions section has a filter that can be used to display prescriptions due today all prescriptions or completed prescriptions To apply a filter click on the down arrow beside the filter shown in red square below and select the filter of your choice Alt F Fitter On deta celal ese S00 m a EN one scriptionis Due Today Prescription Completed a UPN The top left of the Prescriptions section contains a text box labelled ALT U UPN The UPN number or unique prescription number can be found on all CMS scripts and should be entered in this box If you have a scanner installed simply ensure the box is yellow indicating it is active press ALT U on the keyboard if it isnt and scan the barcode on the script The UPN should appear in the yellow box Note If you do not have a scanner or have a scanner fault simply enter the UPN which appears beneath the barcode on the script in this box using your keyboard and press enter to request it 27 Rx 2010 CMS 5 0 3 ProScript Patient Filter The Patient Registration section is where all CMS patients and details of their registration are displayed Alt O Filter On per E Reg Start Dt Reg Processed Dt 2402010 12 32 29 200772010 12 39 01 Registered Mrs Sharon Dwaughn 0212452726 PE123 16092010 13 27 12 1609 2010 13 27 12 Registered
40. u to manually update the registration status Manually Update Patient Registration Status Patient w Address f Current Status Registered Start Datetime 01 1 2 2009 15 49 25 Processed Datetime 01712 2009 15 51 06 CHI No 2901868886 Current ID PE9327000007G6DC Alt C Change Status With Use the drop down Not Registered TEITT arrow to display a Registered list of registration Rejected Withdrawal Pending statuses Withdrawn When you have selected the relevant status press F10 OK to complete 9 Rx 2010 CMS 5 0 3 ProScript Processing a New Prescription To process new CMS prescriptions navigate to the CMS main screen and scan the barcode that appears on the script The UPN unique prescription number should appear in the section shown below formation Required Rc Reto no SH ve Family Name Green Birth F amily Name Given Name enis O O You will then be shown the Information Required window Enter or confirm your details and press F10 OK The prescription will then be requested from ePharmacy During this time you will see a flashing message momentarily reading This process usually only takes 5 10 seconds Once completed a preview of the requested prescription should appear on the screen if not see the notes below otherwise skip the notes to continue dispensing
41. ul if you have several CMS prescriptions that need to be processed as you only have to wait for the download once To scan several prescriptions in batch mode press the Fi Batch Prescriptions button Batch Prescriptions You will then see a window labelled Batch Prescriptions Ensure the UPN bar at the top is yellow indicating it is selected and then scan your first barcode It will then appear in the list Alt U UPN Continue scanning all the bar coded scripts and then press F10 Request You will then see the Information Required screen where you are required to enter or confirm your details The prescriptions will then be requested Once they are downloaded they will appear in the Prescriptions section of the CMS main screen To process simply highlight the prescription and press the F2 View Process button Batch Prescription Due Today Prescriptions that have not been requested in over 24 hours will need to be re requested in order to ensure that the prescription hasnt been 25 Rx 2010 CMS 5 0 3 ProScript amended by the GP since it was last requested For one prescription this is done simply by re scanning the barcode If you have several of these scripts that require re requesting you can use the F2 Batch Request Due Today instead to request them in one go Batch Claims As mentioned earlier claims can be sent immediately after dispensing or stored till
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