Polycom CX500/CX600/CX3000 IP Phone User Guide
Contents
1. POLYCOM gt Polycom CX500 CX600 CX3000 IP Phone User Guide Microsoft Lync 2010 Edition December 2010 1725 44328 001 Rev A Polycom CX500 CX600 CX3000 IP Phone User Guide Trademark Information POLYCOM the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2010 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws2. gt gt From your current screen select Menu and then select Help Reset Your Phone If your phone stops working your system administrator may ask you to reset your phone To reset your phone gt gt While you press and hold the and keys disconnect and then reconnect the phone s power supply A message displays asking if you want to continue Select Yes The reset process can take up to four minutes After the phone resets the Home screen displays 14 Polycom Inc www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody el
3. 12 Access Phone Settings and Help u us upas quqa 13 Reset Your Phone 14 Safety Notices 15 Polycom Inc iii www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Polycom CX500 CX600 CX3000 IP Phone User Guide iv Polycom Inc www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Polycom CX500 CX600 CX3000 IP Phone User Guide Polycom Inc Welcome to the new world of Microsoft Lync 2010 Phone Edition communications software With Lync 2010 Phone Edition you have voice communication capabilities not available with your traditional phone For example with Lync Phone Edition you can view call logs join meetings and make Voice over Internet Protocol VoIP calls In short you can do everything that you can do today with your regular phone and more This guide explains how to use Lync Phone Edition with the following phones Polycom CX500 IP Common Area Lobby Phone For more information about this phone see http www polycom com support voice cx communicator_cx500 ht ml Polycom CX600 IP Knowledge Information Worker Phone For more information about this phone see http www polycom com support voice cx communicator_cx600 ht ml Polycom CX3000 IP Conference Phone For more information about this phone see http www po
4. Forsyth Available 31 East Wing Redmond Holly Holt Offline Cant wait until vacation starts tw Matt Cavallari Available Financial modeling 5 the best eS RPE ern Polycom Inc 3 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Polycom CX500 CX600 CX3000 IP Phone User Guide View a Contact Card A contact card provides details about a contact s availability and presence Depending on the access level that a contact grants you you may see the contact s phone numbers schedule information the phone number of the most recent call and a personal note if the contact has written one To view a contact card 1 From your phone s Home screen select the Contacts icon Menu Redial 2 From the Contact Groups screen select the group your contact is in and then select a contact name Contact Groups _ Frequent Contacts Contacts My Team Ken Circeo Michele Martin Peter Krebs Sean Bentley Other Contacts Personal Sales Team Menu Open Menu 3 When you finish viewing the contact card select Close Contact Card Diane Forsyth Available TECHNICAL WRITER Last 425 555 0123 Diane Forsyth 425 555 0124 Close Menu Polycom Inc www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Receive a Call Receive a Call You can either answer a call or redirect the call to your voice
5. and 2 This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a
6. mail To handle an incoming call gt gt From the Incoming call screen do one of the following To answer the call either select Answer or pick up the handset Or Tosend the caller directly to your voice mail select To Voice Mail Incoming call W Michele Martin SENIOR TECHNICAL WRITER di k Answer Menu To Voice Mall Use Call Controls 4 Some of the buttons and features described below may not apply to your phone Use the buttons on the phone console to do the following 10 enable or disable the speakerphone during calls press To adjust the volume of the handset speakerphone headset speaker and ringer if not in a call press To mute local audio during calls so that others cannot hear you press 5 e To receive audio through the handset headset or speakerphone you must have the optional USB cable that connects your phone to your computer installed e f you adjust the speakerphone volume during a call the volume setting is retained for all subsequent calls that use the speakerphone Polycom Inc www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Polycom CX500 CX600 CX3000 IP Phone User Guide To mute everyone except yourself when you re in a conference call gt gt From the In Call screen select Menu and then select Mute Audience In Call N a Add Others Transfer to Mobile Phone View Call
7. you re transferring the call to select Complete Transfer 10 Polycom Inc www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Transfer a Call To transfer a call to a Parking Lot 1 2 From the In Call screen select Menu and then select Transfer to Parking Lot The call will be placed on hold In Call Transfer Directly To Consult then Transfer To Transfer to Mobile Phone Help Select Menu Close A notification appears displaying a number to call to retrieve the call In Call Call 344 to retneve 0 00 24 425 555 0166 amp Retrieve Menu Contact the team that you want to answer the call and give them the number from the notification To transfer a call to a mobile phone gt gt From the In Call screen select Menu and then select Polycom Inc Transfer to Mobile Phone In Call r Wk dd Others Transfer to Parking Lot Transfer Directly To Consult then Transfer To Help Select 1 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Polycom CX500 CX600 CX3000 IP Phone User Guide Join a Meeting from the Calendar Your calendar displays Microsoft Outlook appointments for the current day You can join a meeting by using your phone You can join only Lync 2010 online meetings that have been created using the Online Meeting Add In for Lync 2010 To join a meeting 1 From your phone s H
8. 088 4846 Polycom CX500 CX600 CX3000 IP Phone User Guide To answer a second call when you re in an active call gt gt From the Incoming call screen select Answer Your active call is placed on hold and your second call is answered Incoming call Lannecten gt Michele Martin Et SENIOR TECHNICAL WRITER z Answer Menu To Voice Mail To switch between calls 1 Press the Home button on the phone and then select Active Call 2 From the In Call screen use the up and down arrow buttons to select the call that you want to activate and then select Resume In Call On Hold Michele Martin SENIOR TECHNICAL WRITER kem Menu Resume To make a new call and place the active call on hold 1 From the In Call screen select Menu and then select New Call Your active call is placed on hold In Call Add Others Transter to Mobile Phone Close Roster Mute Audience Enable Announcements 2 Enter a phone number or select a contact and then select Call 8 Polycom Inc www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Escalate a Call to a Conference Call To end a call gt gt From the In Call screen select End In Call Michele Martin SENIOR TECHNICAL WRITER Ar Menu Hold Escalate a Call to a Conference Call You can start a conference call during a phone call and
9. Logs The Call Logs screen displays a history of incoming outgoing and missed calls To view your call logs 1 From your phone s Home Screen select the Call Logs icon v Select Menu Redial 2 From the All Calls screen select Menu to sort the calls All Calls Close Polycom Inc www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Check Voice Mail Check Voice Mail If your organization has enabled voice mail you can access your voice mail to check messages or to change your voice mail greeting If you have unheard messages the Voice Mail icon displays a number indicating how many messages you have and a red light appears at the upper right corner of your phone To check your voice mail gt gt From your phone s Home screen select the Voice Mail icon 3 24 ao Select Menu The Voice Mail screen displays the phone number message date and time of the call For contacts listed in your personal contacts or corporate directory the name and contact card of the sender also displays Manage Multiple Calls When you re in a call you ll see several call controls that you can use to manage multiple calls To place a call on hold gt gt From the In Call screen select Hold In Call Connected 01 15 Michele Martin SENIOR TECHNICAL WRITER Menu Hold Polycom Inc 7 www InternetVoipPhone co uk sales internetvoipphone co uk 0800
10. add more participants To escalate a call to a conference call 1 From the In Call screen select Menu and then select Add Others In Call Transfer to Parking Lot Transfer Directly To Consult then Transfer To Transfer to Mobile Phone Help Select Menu Close 2 To add a participant enter a phone number or select a contact and then select Add To add more participants repeat this procedure Transfer a Call You can transfer calls in these ways Tosomeone else either directly without speaking to them or by talking with them first Toa Parking Lot so that the call can be placed on hold and retrieved by someone else To your mobile phone Polycom Inc www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Polycom CX500 CX600 CX3000 IP Phone User Guide To transfer a call directly to someone else 1 From the In Call screen select Menu and then select Transfer Directly To In Call Transfer to Parking Lot Consult then Transter To ransfer to Mobile Phone Select Menu Close 2 Enter a number or select a contact and then select Call To consult with someone before transferring a call 1 From the In Call screen select Menu and then select Consult then Transfer To Transfer to Parking Lot Transfer Directly To Transter to Mobile Phone Help Select Menu Close 2 Enter a number or select a contact After you speak with the person
11. and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice This document is provided as is Information and views expressed in this document including URL and other Internet Web site references may change without notice You bear the risk of using it 2010 Microsoft All Rights Reserved Polycom Inc www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Contents Contents Polycom CX500 CX600 CX3000 IP Phone User Guide 1 1 be dba oe Ck ee oa eae as oes 2 View a Contact Card 4 o Gra cau bas s ae eames be eee naan 5 Loe Calle On ONS aria bh ae he eee oes be ee eee ea eed maskaq 5 Wiew 400 221 3p2 Gueat ch a e bassoon 6 Check Voice Mail 7 Manage Multiple Calls 7 Escalate a Call to a Conference Call 9 Kh 1 pee done S SSS ne eee 9 Join a Meeting from the Calendar
12. arching for a contact using the keypad 1 Press the numbers on the phone keypad that correspond to the contact name or the phone extension For example to find Tony Smith begin pressing 8669 76484 where is the space between the first and last name 2 When you find the contact you want to call select Call To call from Lync 2010 on your computer 1 Make sure the optional USB cable that connects the phone to your computer is installed 2 Open Lync 2010 on your computer In the Microsoft Lync main window click Group and then click the group the contact is in 1 Microsoft Lyne x Viorking from building 30 today Lyne me _ 1 a r e c ey Paul Koch Available Building 30 East Wing e SN tO 38 Find a conta dial a number P 1 8 OF Status Relationship p 4 Frequent Contacts Diane Forsyth Available 21 5851 Wing Redmond Holly Holt Offline k Can t wait unGl my vacation starts tw Matt Cavallari Available Financial modeling 5 the best A z 3 Click the Call button next to the contact you want to call 1 Microsoft Lync 15 1 2 Working from building 30 today Lync me a TE Paul Koch Available Building 30 East Wing A gt 2 Find a contact or dial a number H Group Status Relationship Oms 4 Frequent Contacts Diane
13. coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment a tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique a laquelle l appareil est branche doit tre install e pres de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada CE and VCCI Mark This Polycom CX500 600 3000 IP phones are marked with the CE mark This mark indicates compliance with EC Directives 2006 95 EC and 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK TOXIR TAOS ES asi il tb VCCI 2 Blah CHT CORE KJERRE CHT 2 EAE DREPI VAR TAPIA a Senici LCE 2 51 amp ELT HABA AEC 8 TELOR PV LO FAV Polycom Inc 17 www InternetVoipPhone co uk sales interne
14. ion or alteration Unauthorized use of common carrier communication services accessed through the product Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY INCONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS 16 Polycom Inc www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Safety Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference
15. ly that any product is compatible with all of Telecom s network services 18 Polycom Inc www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846
16. lycom com support voice cx cx3000 html In this guide you ll learn to use your phone to Make a Call View a Contact Card Receive a Call Use Call Controls View Call Logs Check Voice Mail Manage Multiple Calls Escalate a Call to a Conference Call Transfer a Call Join a Meeting from the Calendar Access Phone Settings and Help Reset Your Phone www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Polycom CX500 CX600 CX3000 IP Phone User Guide Make a Call In addition to the standard way of making a phone call by picking up the handset and dialing you can make calls as follows Calling from the Contacts screen on your phone Calling by searching for a contact using the keypad Calling from Microsoft Lync 2010 on your computer If your phone is locked you must unlock it before you can make a call To unlock it select Unlock To call from the Contacts screen on your phone 1 From your phone s Home screen select the Contacts icon and then select the contact group the user is in Select Menu Redial 2 From the Contacts screen use the up and down arrow buttons on the phone to select the contact and then select Call 1 Contacts My Team 4 44 PM ia Lola Jacobsen Michele Martin Peter Krebs Sean Bentley Polycom Inc www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Make a Call To call by se
17. ome Screen select the Calendar icon Menu Redial 2 From the Today s Calendar screen choose the meeting you want to join and then select Join 8 00 AM 9 00 AM Conference Room 35 12 Polycom Inc www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Access Phone Settings and Help Access Phone Settings and Help You can access Help and configure the following settings on your phone Volume Brightness Logging Desk Phone Location Make Test Call Ring Tones Phone Unlock PIN Time Zone Date Format Time Format Language High Contrast Text Telephony TTY e Malicious Call Trace 4 Some of the above settings may not be available on your phone To access the Settings menu 1 From your phone 5 Home screen select Menu and then select Settings A AM Lock Phone Call Forwar ding Switch User System Information 2 From the Settings screen select the setting you want to change Polycom Inc 13 www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Polycom CX500 CX600 CX3000 IP Phone User Guide To access the general Help for the phone gt gt From your phone s Home screen select Menu and then select Help A AM Lock Phone Call Forwarding Switch User Q Settings System Information Select Menu Close To access context sensitive Help for a specific screen
18. se to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Polycom Inc 15 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Polycom CX500 CX600 CX3000 IP Phone User Guide Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s op
19. tion and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 80 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from Failure to follow Polycom s installation operation or maintenance instructions Unauthorized product modificat
20. tvoipphone co uk 0800 088 4846 Polycom CX500 CX600 CX3000 IP Phone User Guide Safety and Compliance continued WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors The Polycom CX500 and Polycom CX600 products are rated 24Vdc 0 5A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 24V min 0 5A The Polycom CX3000 product is rated 48Vdc 0 375A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 48V min 0 375A Russian Compliance Complies with Gost New Zealand Telepermit Polycom CX500 VoIP Telephone PTC 220 10 047 Polycom CX600 VoIP Telephone PTC 220 10 048 Polycom CX3000 VoIP Telephone PTC 220 10 049 PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imp
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