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Home User Guide - Apperley Houses

1. Tewkesbury Borough Council Council Offices Gloucester Road Tewkesbury Gloucestershire GL20 5TT 01684 272 364 enquiries tewkesbury gov uk Scottish Power SP Energy Networks Data Management Scottish Power Energy Networks Prenton Way Prenton CH43 3ET 0151 609 2373 customer care sppowersystems com Severn Trent Severn Trent Water Ltd Customer Relations PO Box 5310 Coventry CV3 9FJ Markey Construction 08457 500 500 customer relations severntrent co uk 20 Markey Construction 21 Markey Construction 22 PART TWO 2 1 Climate Change 2 1 1 What is Climate Change Climate Change refers to changes in the earth s temperature over the last 100 years Changes in climate can be caused by adjustments to climatic systems such as a volcanic eruption and cyclical changes in solar activity Today climate change is most often used in to depict an anthropogenic human change to climate The principal way in which humans are understood to be affecting the climate is through the release of greenhouse gases into the atmosphere Climate Change is used interchangeably with global warming both of which reflect a trend of warming that scientists have observed over the past century Climate Change is a more fitting term than global warming as climate change describes the broader changes in climate 2 1 2 The Cause of Climate Change There is now strong evidence
2. This guide has been created with you in mind and aims to help you understand and operate your new home effectively It has been designed to help you after all of the stress of moving so sit back and relax The guide firstly introduces you to the key features of your home and under Part One you are provided with a Quick Start Guide which aims to allow you become acquainted with the functions of your home Under Part Two you are introduced to the reasons why your home has been build to achieve 3 stars under the Code for Sustainable Homes by explaining climate change and offering practical advice which will help to reduce your consumption and waste Part Three looks in more detail at the strategy amp design features of your home and the reasons for their use It gives guidance on DIY using the best suited materials and products for your home Emergency information it also provided should the DIY not go so well It also looks at how Waste Water amp Energy Usage has been reduced in the design and how you can reduce it further Part Four takes a closer look at the development as a whole and the surrounding area suggesting cycle routes and gives details on local amenities and how to make the best use of public transport It gives contact details for everything that we thought you may need Part Five is the appendices section which is where you will find all your certificates cycle routes and bus time tables and anything else we couldn t cram i
3. and in place Support and Inspection Adjust and tighten where applicable Fixings Maintenance Markey Construction 35 PART THREE 3 1 2 Air Source Heat Pump Your home has been fitted with Daikin Altherma Air Source Heat pump These heat pumps are highly flexible energy efficient home heating system that extracts the heat from the outside air raises this heat to a higher temperature and then distributes warmth around the home At the heart of the system lies an air to water heat pump Because of this advanced technology three quarters of the heat generated by the Daikin Altherma system is from a renewable energy source the air around us and therefore absolutely free of charge It offers triple the efficiency of the most efficient boilers and produces 2 3 of l P _ aes all heating and hot water required for your home This can save you on average 270 Fan Coils on yearly fuel costs compared with running Room Thermostat an energy efficient A rated boiler Outdoor Indoor Unit Unit and Hot Water Cylinder Operating instructions To adjust the temperature in your home to a comfortable level and to save energy when you are away you will need to adjust the thermostat which is located in your hall there are three setting which you can use Auto automatic will set your heating to a preset temperature program which can be personalised Man manual this mode acts as a simp
4. with a water butt that gives you a supply of up to 200 litres of rainwater which can be used for general gardening purposes or even washing your car Garden watering is the largest element of domestic external water use in our homes hoses and garden sprinklers can be extremely wasteful of water and a sprinkler can use the same quantity of water in an hour as an average family of four would use in a day Depending on size and pressure hoses and sprinklers can use upward of 540 litres of water per hour By using your water butt you are taking advantage of this free resource whilst reducing the amount of water being discharged into drains and watercourses helping to reduce the risk of localised flooding and importantly reduce your water bills There are various other products on the market that can also help to reduce the water demand with your garden for example Drought resistant turf specifically designed to minimise the requirement for watering e Highly efficient garden irrigation systems e Water storing gels which hold water and releases it as the soil dries e Soil conditioners and composts which enable greater water storage Even waterless car wash systems are available Markey 44 PART THREE 3 3 4 External water use and efficiency Tips for outdoor water use When gardening try to use a watering can a drip irrigation system or a hosepipe with a trigger and better still connect it to your water butt This
5. AUTHORITY Tewkesbury Borough Council Council Offices Gloucester Road Tewkesbury GL20 5TT Markey Construction 01684 295010 www tewkesbury gov uk enquiries tewkesbury gov uk 91 Markey Construction 92 PART FIVE Appendices 5 1 Energy Performance Certificates 5 2 Electric Safety Certificate 5 3 Shopper s Guide to Green Labels 5 4 European Labeling Scheme Information 5 5 Bus Timetable 93
6. Lane Cheltenham GL51 9PB 01242 250885 blinkreservations com Sixt Car Hire Kingsditch Lane Cheltenham GL51 9PB 0844 248 6620 sixt co uk 81 PART FOUR 4 2 Local Amenities The following provides you with the locations of various amenities within the local area Schools Deerhurst amp Apperley C of E Primary 01452 780 374 Apperley Gloucester GL19 4DQ ik org Tredington Primary School 01684 293 617 Tredington Tewkesbury Gloucestershire GL20 7BU Tredington school ik org Tewkesbury School 01684 292152 Ashchurch Road Tewkesbury Gloucestershire GL20 8DF tewkesburyschool org Gloucestershire College 0845 155 2020 Princess Elizabeth Way Cheltenham GL51 7SJ gloscol ac uk GP surgeries Stoke Road Surgery 01242 672007 4 Stoke Road Bishops Cleeve Cheltenham GL52 8RP St Georges Surgery 0844 477 8963 121 Swindon Road Cheltenham Gloucestershire GL50 4DP Community Centre Tewkesbury Youth amp Community 01684 298291 Centre Link Road Tewkesbury GL20 5JQ Play Areas Sawpit Lane Apperley 82 PART FOUR Outdoor areas Gloucester Docks The former dock estate has become a popular destination where visitors can enjoy interesting views and a range of modern facilities while wandering around a remarkably complete example of a Victorian port Views include many fine warehouses and other dock related buildings that have been found new uses Where ships once discharged their car
7. Oxbode Housing Association phone 01452 505359 9 Pullman Court Great Western Road Fax 01452 300797 Gloucester E mail info oxbodehousing org uk Gloucestershire Web site www oxbodehousing org uk GL1 3ND Opening times 9 00am 1pm amp 2pm 5pm Monday to Friday Alternatively electronic versions can be found at the following address www markeyconstruction co uk If you would like any further information on what has been covered in the guide please contact the following organisations Gloucester City Council 01452 396396 Herbert Warehouse heretohelp gloucester gov uk The Docks Gloucester GL1 2EQ www gloucester gov uk Gloucestershire County Council 01452 425000 Shire Hall Westgate Street Gloucester GL1 2TG customerservicecomplaints gloucestershire gov uk www gloucestershire gov uk 88 PART FOUR CYCLING Sustrans Sustrans is the UK s leading sustainable transport charity 0845 1130065 www sustrans org uk info sustrans org uk Better By Bike Everything you need to get on your bike www betterbybike info Gloucestershire County Council Shire Hall Westgate Street Gloucester GL1 2TG 01452 425000 www gloucestershire gov uk cycling Itp gloucestershire gov uk Bikeability Bikeability is the Cycling Proficiency Test for the 21st century www bikeability org uk contactus bikeability org uk LOCAL TRANSPORT PROVIDERS Castleways Winchcombe Ltd Castle House Greet R
8. allows for sensible water wise gardening whilst still conserving supplies Pressure washers use a lot of water Use them sparingly and think about what you are doing If must use one to wash your patio furniture or bike why not do it on the lawn so the water gets recycled Lots of people use bathwater on their garden Remember this is dirty water Use it immediately and never store it Do not use it on fruit or vegetables or near children Use a trigger nozzle on your hosepipe to halve the water used and direct the water flow to the roots of your plants Alternatively by using a watering can you can significantly reduce the amount of water wasted Your roof collects about tens of thousands of rainwater each year This could fill your water butts hundreds of times with free water Use a bucket and sponge to wash your car Just 30 minutes with a hosepipe will waste hundreds of litres And using a bucket will give your car a much more precise wash If you must use a hosepipe attach a trigger nozzle Use mulch and bark in your garden to reduce evaporation by up to 75 Think about mixing some drought resistant bedding and perennial plants to your garden to add diversity Markey 45 PART THREE 3 4 Waste amp Recycling 3 4 1 Your household refuse and recycling service Tewkesbury Borough Council provides a number of services for residence within the Borough Services include Recycling refuse food waste garden
9. and almost universal agreement between scientists amp academics that significant recent global warming can not be explained just by natural causes Humans are changing the climate by their actions through heating our homes running our cars construction and manufacturing all of which emit greenhouse gases which warm the atmosphere In the last 100 years the Earth has warmed by 0 75 degrees Celsius Global sea levels have risen glaciers and sea ice have melted and extreme weather events like floods and droughts have been more frequent and unpredictable Markey 23 PART TWO 2 1 3 The Effects of Climate Change The effects of climate change can be seen in the UK and around the world UK temperatures including those of British coastal waters have already risen Globally extreme weather is predicted to become more common and to have a negative impact on humans animals and plants Globally 2000 to 2009 was the warmest decade since records began in 1850 The average temperature of the atmosphere near the Earth s surface has risen by about 0 75 degrees Celsius since around 1900 The overwhelming view amongst climate science experts is that if we continue to emit greenhouse gases e global temperatures could rise between 1 1 and 6 4 degrees above 1980 to 1999 levels e this could happen by the end of the 21st century The exact amount depends on the levels of future greenhouse gas emissions Markey Co
10. scheme for white goods 3 2 3 Low energy light fittings 3 3 Water Usage 3 3 1 Sanitary Ware 3 3 2 Water saving measures and tips 3 3 3 Water Butt 3 3 4 External water use and efficiency 3 4 Waste amp Recycling 3 4 1 Your household refuse and recycling service 3 4 2 Collection day changes 3 4 3 Information on recycling bins and their location 3 4 4 WRAP 3 4 5 Recycling 3 4 6 Bulky Waste Collection 3 4 7 Household Recycling Centres HRC s 3 4 8 Information on compost bins and their location 3 5 Sustainable DIY 3 6 Tips for making the best use of your Home 3 6 1 General 3 6 2 Windows 3 6 3 Doors 3 6 4 Minimising Condensation 3 6 5 Care of Kitchen 3 6 6 Care an Maintenance of Driveway 3 7 Emergency Information 3 7 1 General 3 7 2 Electrical 3 7 3 Plan Your Escape 3 8 Links References amp Further Information Markey Construction PART FOUR 4 0 Site and Surroundings 4 1 1 Places to Visit 4 1 2 Train 4 1 3 Bus Route 4 1 4 Park amp Ride Schemes 4 1 5 Cycle paths 4 1 6 Car Hire 4 2 Local Amenities 4 2 1 Responsible Purchasing 4 2 2 Emergency Information 4 3 Links References amp Further Information PART FIVE Appendices 5 1 Energy Performance Certificates 5 2 Electric Safety Certificate 5 3 Shopper s Guide to Green Labels 5 4 European Labeling Scheme Information 5 5 Bus Timetable Markey Construction 93 93 93 93 93 93 93 WELCOME Firstly welcome to your new home
11. times 9 00am 1pm amp 2pm 5pm Monday to Friday Alternatively electronic versions can be found at the following address www markeyconstruction co uk 0 1 2 Meter Readings Meter Type Meter Number Meter Reading Emergency Number Please Note Any instructions issued by Cottsway Housing Association must take precedence over the information provided in this guide GETTING STARTED 0 1 3 In an Emergency Make sure that you know where the cut offs and switches are situated so they can quickly be turned off should an emergency situation arise Turn off the ELECTRICITY at the consumer unit in your Hall Houses by flicking the switch to off Turn off the WATER under the kitchen sink Please Be aware there is a stop tap under the stairs for the rainwater harvesting this should not be touched by tenants unless instructed You may be charged for attending to problems caused by wilful damage as detailed in your Tenancy Agreement and Oxbode Tenants Handbook Reference should also be made to the Oxbode Repairs Handbook provided in the sign up pack GETTING STARTED 0 1 4 Reporting Problems Please contact Cottsway by the most convenient method for you Our registered office address Oxbode Housing Association 9 Pullman Court Great Western Road Gloucester Gloucestershire GL1 3ND Opening times 9 00am 1pm amp 2pm 5pm Monday to Friday General Enquiries 01452 505359 Fax 0
12. wardrobes and cupboards are properly ventilated to prevent mould growing inside Keep your home warm When moisture condenses on your walls it makes them colder This causes you to loose heat and increases the risk of mould growing It then takes more energy to heat your home to a comfortable temperature which costs more Heating your home efficiently helps reduce condensation and could save money on your heating bills Try to keep your home above 18 C 63 F most people find a comfortable heat is around 21 C 70 F Condensation is sure to occur if you let your home fall below 18 C Remove mould as soon as you find it You MUST remove mould as soon as you find it to stop it spreading and causing more damage to your home You can get special cleaning products from DIY stores always follow the manufacturers instructions or you could use Detol Mould Remover which is available in all major superstores Markey 65 PART THREE 3 6 5 Care of Kitchen Premiere Kitchens units are designed to give many K i tc h ens years of reliable service in normal household conditions However it should be noted that the product is a piece of fitted furniture and should be treated with care paying particular attention to the following areas Cleaning of Doors and Drawer Fronts These should be cleaned using a clean damp cloth containing a small amount of mild detergent Avoid over wetting gently wipe over the surface in one d
13. wildlife of our wonderful waterways An exciting selection of events and workshops runs throughout the year such as Boater s Craft Demonstrations and Roses and Castles Painting where visitors can try their hand at traditional canal painting Admission 2011 Prices Opening Times 2011 Adult 4 25 Open daily throughout the year Child 3 25 Open 11am 4pm Children under 5 s admitted free July August 10 30am 5 00pm Gloucester Waterways Museum Llanthony Warehouse The Docks 01452 318200 Gloucester GL1 2EH www gloucesterwaterwaysmuseum org uk Markey 76 Construction PART FOUR 4 1 2 Train Your nearest train station is Ashchurch and is located at the map below For further enquires and train times please contact the following Station info Buying tickets Station Road Ashchurch Gloucestershire GL20 8HG nationalrail co uk thetrainline com virgintrains co uk firstgreatwestern co uk Bredons i Hardwick Ashchurch Glos j s Hearby stations Fa Ashchurch For Tewkesbury 0 22 miles rive Cheltenham Spa 8 95 miles L Gloucester 10 8 miles Ai j Directions Save Email Zoomin Aston Cross Z ave cot ER Wi LL Tewkesbury 4 Tide Brook Tirle Brook Walton L Cardiff yo o e E wo lt U a Markey Construction 77 PART FOUR Historic Railway Travel The Gloucestershire Warwickshire Railway is a volunteer run heritage railway that has reope
14. 1452 300797 E mail info oxbodehousing org uk Web site www oxbodehousing org uk EMERGENCIES 0845301 7444 out of hours Or for Gas Emergencies please call 0845 450 1032 PART ONE 1 1 Quick Start Guide 1 1 1 Smoke amp Fire Alarms Your home has been fitted with a heat alarm and an optical alarm Both of these alarms run off mains power and in the event of power failure have a rechargeable battery backup which can last up to 6 months without a mains power supply 1 1 2 Key Features To help you to reduce the running costs of your home and live in a more sustainable way your home has been constructed using environmentally friendly materials amp products These materials amp products have been selected as they are best suited to keep your living costs down whilst reducing the demand on natural resources and energy intensive manufacturing and construction methods 1 1 3 Rainwater Harvesting A rainwater harvesting system has been installed on your property to reduce the demand of mains water This will help reduce the cost of water bills by providing a free source of water It also helps to reduce the risk of flooding by storing water onsite rather than water running directly into storm drains This water can then be used to wash your clothes and flush toilets in your home It requires no maintenance and you will not even know its there The water is collected from your downpipes and is then stored in a tank und
15. 505359 The land behind your home is of ecological importance which means that there are amphibians and reptiles that need to be protected These requirements needed to be abided by as it was a condition of planning consent Under no circumstances should tenants access this area It is unsafe as the area is boggy and has a derelict building situated on it Markey 12 PART ONE 1 1 8 Tips Your housing association hold no responsibility for your contents so please ensure that you arrange a comprehensive contents insurance policy to cover you for fire burglary house break in storm and flood damage and other risks as soon as you move in If you are installing digital television please be aware that the wiring has already been done for you Make the engineer aware to avoid unnecessary cabling around your house When carpeting the stairs please screw down carpet grips rather than nail as this will avoid damage and creaky stairs Markey 13 PART ONE 1 2 Settings 1 2 1 Heating your Home To make things as simple as possible we have already set up your thermostat and heating system So that you have an idea of what everything means a diagram of the thermostat has been provided below Thermostat Controls Layout LCD Screen O Temperature Change Buttons D Battery Cover 2 Battery Low Indicator Qo Temperature Enauiry Button 12 Program Buttons 3 Time Display 8 Operating Mode Buttons 13 Time Chang
16. Cu Use coloured glass cleaner Use abrasive past cleaner Use excessive pressure Use high pressure or steam cleaners Use any type of bleach solvent or adhesives Use any unspecified tools or abrasive papers such as sandpaper Markey 60 Construction PART THREE 3 6 2 Windows Hinges Adjustment cleaning amp lubrication Maintenance Friction stays are fitted as standard on Anglian windows It is important to keep the track free from dust and dirt Clean the stay and apply lubricant i e 3 in 1 oil but not too much to the pivot points but not the slider guides The slider friction can be adjusted by turning the screw in a clockwise direction to increase the friction but do not over tension the screw Restrictor When a restrictor devise is fitted the window will initially open to 100mm 4 inches To fully open the window depress the catch Please be aware this device is fitted for safety so should not be left open around unsupervised children Markey 61 Construction PART THREE 3 6 3 Doors Locking the door from outside Close the door and lift the handle as far as it will go to engage the multi point locking mechanism Return the handle to horizontal position and insert and turn key fully to lock the door Reverse the key half a turn to remove from the door which is now fully locked Unlocking the door from outside Place key in the lock and turn fully to unlock Press down o
17. Markey Construction Cottsway Housing 3 Stars achieved under the Code for Sustainable Homes Version May 2009 CONTENTS WELCOME 5 0 1 Getting Started 7 0 1 1 Provisions of Information in Alternative Formats 7 0 1 2 Meter Readings 7 0 1 3 In an Emergency 8 0 1 4 Reporting Problems 9 PART ONE 10 1 1 Quick Start Guide 10 1 1 1 Smoke amp Fire Alarms 10 1 1 2 Key Features 10 1 1 3 Rainwater Harvesting 10 1 1 4 Insulation 11 1 1 5 Timber Frame 11 1 1 6 Air Source Heating 11 1 1 7 General Advice 12 1 1 8 Tips 13 1 2 Settings 14 1 2 1 Heating your Home 14 1 2 2 Internal Lighting 16 1 2 3 External Lighting 16 1 2 4 The Bathroom 17 1 2 5 The Kitchen 18 1 2 6 The Hall 19 1 2 7 The Garden 19 1 3 Links References and Further information 20 PART TWO 23 2 1 Climate Change 23 2 1 1 What is Climate Change 23 2 1 2 The Cause of Climate Change 23 2 1 3 The Effects of Climate Change 24 2 1 4 What Can Be Done 25 2 2 Energy Saving Tips 26 2 3 The Code for Sustainable Homes CSH 27 2 4 Detailed Operations 29 2 4 1 Thermostat 29 2 5 Links References and Further information 32 Markey 2 Construction PART THREE 3 1 Environmental Strategy amp Design Features 3 1 1 Rainwater Harvesting 3 1 2 Air Source Heat Pump 3 1 3 Sustainable Urban Drainage Systems 3 1 4 Prefabricated Timber Frame 3 1 5 Low E Glass 3 1 6 Certified Timber 3 2 Energy Usage 3 2 1 Energy Performance Certificates 3 2 2 Details of EU labeling
18. Post office Cash Points Moneybox Corporation Ltd MPK GARAGES COOMBE HILL TEWKESBURY ROAD COOMBE HILL GLOUCESTERSHIRE GL19 48Q 1 36 miles away 2608 Charge 1 99 aceley Moneybox Corporation Ltd COSTCUTTER QUEENS ROAD PRIORS PARK TEWKESBURY GLOUCESTERSHIRE GL20 5EN 1 89 miles away 2408 Charge 1 50 8 Cashbox WHEATPIECES 2 CLIFFORD AVENUE WALTON CARDIFF TEWKESBURY GLOUCESTERSHIRE GL20 7RW 2 04 miles away 2408 Charge 1 85 For more cash points please visit the following www link co uk 85 PART FOUR 4 2 1 Responsible Purchasing Reduce the energy costs of running your white goods appliances Apart from heating your home the energy you use in your home is mostly used up by appliances so a lot of attention is being paid to making them use less energy Although this is good for reducing bills and the environment there is a much simpler and cheaper way to reduce costs To reduce the energy costs of running appliances you should make sure that your buying electricity and gas from one of the cheaper suppliers Most people can save a significant amount of money each year even if they ve already changed suppliers before These savings can be far greater than the savings you could make by replacing an appliance with one that uses less energy We don t need to get obsessive about constantly transferring to the cheapest energy supplier but it does make sense to at leas
19. ales and Northern Ireland to help businesses and individuals reap the benefits of reducing waste develop sustainable products and use resources in an efficient way Areas WRAP Impacts on Waste prevention Both at home and at work WRAP seeks to reduce the amount of waste produced protecting natural resources whilst cutting costs and reducing carbon footprints Collecting and sorting Helping people to recycle as much of their waste as possible to reduce the amount of rubbish being sent to landfill and reduce the need to extract materials Recycling and reprocessing Helping the UK recycling and reprocessing sector to create demand for recyclable material Market development Helping with the recycling of material through efficient processes creating high value products and suitable market demand If you would like guidance on recycling and sustainable waste disposal please visit their website for further information www wrap org uk Markey 51 PART THREE 3 4 5 Recycling i i REDUCA The local authority offers a bulky domestic waste collection oy Ro service for the removal of large household items from outside amp a your home Before disposing of any unwanted furniture or 2 goods please consider donating your unwanted goods to one of un m the organisations below This will save you the cost of disposal A S and will enable others to reuse you unwanted items S A379 N Furniture Recycling Project Emmaus G
20. choosing t i with the lowest VOC content you can will help reduce l gt en age significantly increasing fuel bills and your harmful effect Think twice about Mr t Some DIY projects will increas contribution to climate change ssible think about using solar pow Y water features and lighting in your garden Manufacturing tools use energy resources but many are hardly used The average drill is used for less than 15 minutes in i ntire lifetime so consider borrowing or hiring instead of buying Markey 59 Construction PART THREE 3 6 Tips for making the best use of your Home 3 6 1 General Windows amp Doors Have been provided by Anglian products are designed and constructed to require minimum maintenance PVCu frames are chemically stabilised to prevent discolouration and should only require an occasional clean with warm water and detergent to prevent a build up of dirt and pollutants Listed below are some useful do s amp don ts which have been taken from the Anglian products customer guide DO Clean the glass regularly with a liquid spray glass cleaner Occasionally wash the PVCu with warm soapy water and wipe dry Use PVCu cleaner on isolated stubborn stains by applying with a damp cloth Always ensure that the drainage slots are kept unblocked and free of dirt etc Keep hinge and locking gear tracks clear of dust and debris to reduce wear DON T Use glass cleaner on PV
21. diators should never feel as hot to the touch as they would do when using a typical heating system the high levels of insulation ensure that your home will stay warm Markey 11 Construction PART ONE 1 1 7 General Advice Your home has been designed to live in for an entire lifetime This means that provisions have been made for your home to be adapted as and when it needs to be If required a home office can be created in one of the bedrooms meaning that you have enough space for a desk as well as a bed with additional sockets and telephone internet connection There are provisions for a lift to be installed in your living room should you need it a stair lift a spur for a electric fire in your living room and in your kitchen a work counter and unit has been designed to be easily removed should you need to install a dishwasher or tumble dryer with a spur behind the unit depending on property type Your garden is yours to enjoy but please do not remove or adjust the planting in your front garden without consulting your Neighbourhood Housing Officer you may be charged The boundaries and fences that are your responsibility will be clearly defined at sign up If you have a query about the boundaries of your home or the location of your parking space s please contact your Neighbourhood Housing Officer If you have a problem with the planting boundaries or fencing please contact your Neighbourhood Housing Officer on 01452
22. e Buttons Q Burner On Indicator Green OK Button 14 Set Date Button Q Temperature Display 10 Battery Compartment Markey Ernerrua tan 14 PART ONE Your thermostat should be set to Auto which means that the heating will come on at four set points throughout the day These settings are shown below Period 1 2 3 4 Time 6 30 8 00 18 00 22 30 Temperature 21 C 18 C 21 C 16 C If you do not require the heating on you need to select the off setting The heating will stay at 5 C until you select another setting The Auto time settings can be changed and details on how to do this can be found in section 2 1 Detailed Operations However it is strongly advised that these settings are not altered in any way and that the thermostat is switched off when not required or manual if constant heat is required The heating will take a long time to heat up if turned off To indicate that the heating is being called a flame will be visible on the thermostat screen as shown on the previous page When hot water is required and the central heating is on the heating will automatically stop until the water has been heated Please be patient and wait for it to come back on Adjusting the settings may delay it further and will not speed up the process The hot water has been set at 50 C and should not be altered Any alteration may result in higher energy costs The hot water is also on a constant set
23. e car park is at Cheltenham Racecourse which is well Cheltenham signposted The service is commercially run by Stagecoach GL51 6SY Service D and operates up to a 10 minute frequency For further information on bus routes and services please contact Integrated Transport Unit 01452 425543 Gloucestershire County Council timetables gloucestershire gov uk Markey 79 PART FOUR 4 1 5 Cycle paths Cycling Information It is commonly considered that the majority of all car journeys made are for less than five miles by avoiding these short journeys wherever possible you can help reduce carbon dioxide emissions along with reducing noise and air pollution The health and fitness of the cyclist can also improve Cycle Storage The provision of secure cycle storage shed or similar has been provided within your home giving a convenient and safe place to store bicycles when they are at home As your home is situated in a rural location there are no cycle lanes so please take care when using the highway For more information on cycling in the region please visit the following websites Cycle Routes Cycle Clubs cycle route com Cheltenham amp County cc cc co uk Sustrains org uk cheltenhamctc wordpress com Markey 80 Construction PART FOUR 4 1 6 Car Hire Apex Self Drive Marshall House Wyman s Lane Swindon Village Cheltenham GL51 9QF 01242 233084 apexselfdrive co uk Blink Car Hire Kingsditch
24. en removed from the program b To enable periods again follow the same procedure as above navigating to the already disabled period To enable this period again press and hold the i button for at least 2 seconds Choosing the operating mode The thermostat can operate in 3 different ways Automatic Manual or Off The screen will indicate which mode is currently in operation Auto automatic will set your heating to a default temperature setting which can be personalised if required Operating the thermostat in this way is the best ways to maintain a high temperature level whilst maximising your energy saving Man manual this mode acts as a simple thermostat which has fixed set points throughout the day The set point can easily be adjusted from 5 C 35 C using the up and down keys The selected temperature will remain constant until the settings are adjusted Off mode sets the thermostat to the minimum of 5 C that acts as a frost prevention measure for your home Markey 31 PART TWO 2 5 Links References and Further information Energy Savings Trust 21 Dartmouth Street London SW1H 9BP 0800 512 012 www est org uk Act on CO Whitehall Place London SW1A 2AW 0800 512012 www direct gov uk ActOnC Department of Energy and Climate Change 3 Whitehall Place London SW1A 2AW 0300 060 4000 www decc gov uk Met Office Fitzroy Road Exeter EX1 3PB 0870 900 0100 www metoffice g
25. en wipe over with a clean dry cloth A cleaning agent such as Fairy Liquid is recommended Do not use any abrasive cleaning agents acids bleaches petrol or solvents Similarly do not use scouring pads wire wool or any similar cleaning aids Particularly avoid saturating the drawer bottom with excessive water or any other liquid General Care 1 Never place hot cooking utensils taken straight from the hob or oven directly onto the worktop surface as this will cause damage Use heat resistant mats The Duropal laminate is tested to a temperature of 180c Boiling water and cooking splashes will therefore do no harm to the surface of the worktop 2 Do not allow water or other liquids to stand on the worktop or collect around joints and cutouts Wipe away immediately 3 Check the seal around all inset sink tops hob cut outs end caps jointing strips etc thoroughly in order to ensure no moisture penetration Always use a sealing agent on exposed chipboard edges and if an edging becomes loose or is damaged have it replaced immediately 4 Do not cut objects directly on the worktop always use a chopping board for preparing food Cleaning Worktops The major advantage of Premiere Kitchens worktops is that the HPL surface makes cleaning so simple Usually a moist cloth is sufficient but use washing up liquid to get rid of any grease Stubborn dirt can be removed with an organic solvent such as methylated spirits or alcohol Brushes with sof
26. er your driveway It is then pumped in a tank in your attic and used as and when required If the tank in your driveway is full it will automatically flow into the surface water drainage and when it is empty it will automatically select water from the mains Markey 10 PART ONE 1 1 4 Insulation Your home has been insulated to a very high standard which has helped reduce the demand on your heating system resulting in lower heating bills ahome that retains heat well and is heated quickly The environmental benefit is that it you will not require much energy to heat which reduces the amount of carbon emitted 1 1 5 Timber Frame A timber frame construction method was chosen it heats up your home quicker It offers a quicker construction time than a typical masonry structure and requires lower maintenance The timber which has been used has been sourced from sustainably managed forests which generally plant more trees than those that are cut down 1 1 6 Air Source Heating Your home has been fitted with an air source heat pump air to water It works by extracting heat from the outside air and distributing the heat via the central heating system Unlike a typical boiler your heat pump delivers heat at a lower temperature over much longer periods This means that they need to be left on at all times By selecting off on the thermostat the Air Source Heat pump is actually still on functioning at 5 C It also means that ra
27. facing walls which are colder because they do not get the sun The damp caused by condensation can cause mould to grow on walls fabric and furniture which eventually leads to rotting It can also cause paint to blister and wallpaper to peel off Mould gives off tiny seeds called spores these spores float in the air this is how it spreads and can make conditions such as Asthma Modern construction techniques such as insulation to walls draught proofing on doors and sealed window units have made it easier for you to keep your home warm by minimising draughts and stopping heat escaping from your home But these improvements also stop moisture escaping To reduce the risk of condensation in your home a control system can be installed such as Mechanical Ventilation Heat Recovery MVHR Please see section one for further details Markey 63 PART THREE There are a number of things you can do Make less moisture Wipe the water from your windows and sills with a cloth but make sure you wring your cloth out in the sink and don t put the wet cloth on a heater to dry Putting a wet cloth on a heater allows the water to evaporate back into the air which means it will re appear as condensation when the temperature drops Don t dry washing inside your home All the water from your clothes will go straight into the air and as soon as the air cools you will get condensation on your windows and walls Put lids on you sauce
28. goes there is now an ever changing miscellany of visiting narrow boats smart motor cruisers and the occasional yacht or tall ship The whole area is suitable for wheel chairs Cotswold Farm Park Whether you are looking for a great family day out the lt COTSWOLD FARM PARK opportunity to interact with our unrivalled collection of domestic rare breeds or the chance to learn more about Welcome tothe farming and conservation we have been here to cotswotd Farm Park welcome you since 1971 and our visitors tell us the experience just keeps on getting better Cotswold Farm Park Guiting Power GL54 5UG 01451 850307 www cotswoldfarmpark co uk Markey 83 PART FOUR Supermarket Sainsburys Gallagher Retail Park Cheltenham GL51 9RR 01242 222011 Place of Worship St Mary s Priory Deerhurst Gloucester GL19 4BX 01684 294177 Pharmacy Lloyds 80 Church Street Tewkesbury Gloucestershire GL20 5RX Boots Unit F Gallagher R Park Cheltenham GL51 9RR 01684 293309 01242 269387 Leisure Centre Leisure Cheltenham Tommy Taylors La Cheltenham GL50 4RN 01242 528764 Public House The Yew Tree Inn Gloucester GL19 4EQ 01452 780333 News agents Orchard Stores Orchard Park Gloucester GL2 9QP 07903 810347 84 PART FOUR Post Office Post Office 0845 722 3344 Westview Deerhurst Gloucestershire GL19 4DD Nearest
29. guidelines All rubbish must fit in the green bin and the lid must be closed Rubbish placed at the side or on top of the green bin will not be collected Put your food waste caddy next your green bin for collection The same crew will collect the food waste in a separate compartment one the vehicle If you have 5 or more in the family you can purchase an additional green bin Please put this request in writing to Direct Services Manager Tewkesbury Borough Council Council Offices Gloucester Road Tewkesbury Gloucestershire GL20 5TT 3 4 2 Collection day changes When there is a Bank Holiday in the week the refuse is usually collected one day later Separate arrangements are made for the Christmas New Year period The Council will supply householders with a green wheeled bin for domestic refuse at a charge of 35 To order a bin please telephone the Council on 01684 295010 Delivery can take up to 14 days Markey 47 PART THREE Food waste collection Tewkesbury Borough Council operates a food waste collection on a weekly basis How to use the weekly food waste collection 1 Line the small caddy with a compostable liner or newspaper 2 Use the smaller caddy in the kitchen to collect the food waste 3 Every few days transfer the food waste and the liner to the larger caddy 4 Put the larger caddy outside next to the correct bin every week for collection The food waste is then collected weekly which is
30. infiltration evapo transpiration e g from a Green roof Markey 37 PART THREE 3 1 4 Prefabricated Timber Frame Timber frame construction has developed significantly over recent years and is seen by the industry as an excellent way to meet demand for more energy efficient homes while helping to reduce CO2 emissions and help mitigate the effects of climate change Your home has been constructed using a Prestoplan Presswall System which is a closed panel system which is pre assembled wall panels and typically include insulation moisture control layers and the weathering envelope The benefits of this type of construction is speed of construction improved quality may be improved due to more co ordinated supply chain processes and production in controlled factory environments 3 1 5 Low E Glass Low emission glass Low E is a clear glass that has microscopically thin coating of metal oxide This allows the sun s heat and light to pass through the glass into the building At the same time it blocks heat from leaving the room reducing heat loss considerably It increases the energy efficiency of windows by reducing the transfer of heat or cold through glass That means in the winter your house stays warmer and in the summer it stays cooler 3 1 6 Certified Timber All the timber used in your home is Certified Timber which has been sourced from responsibly managed forests This ensures that your home has not caused un
31. irection and then wipe over with a clean dry cloth A cleaning agent such as Fairy Liquid is recommended Donotuse any abrasive cleaning agents acids bleaches petrol or solvents Similarly do not use scouring pads wire wool or any similar cleaning aids Avoid excessive water or any other liquid Cleaning Interiors of Units Brush out any loose dust etc The interior should then be cleaned using a clean damp cloth containing a small amount of mild detergent Avoid over wetting gently wipe over the surface in one direction and then wipe over with a clean dry cloth A cleaning agent such as Fairy Liquid is recommended Donotuse any abrasive cleaning agents acids bleaches petrol or solvents Similarly do not use scouring pads wire wool or any similar cleaning aids Particularly avoid saturating the unit bottom with excessive water or any other liquid Drawer Boxes system is designed to operate under a maximum load of 25kg Do not lean on partly opened drawers as this may cause the drawer box to part from the drawer runner To remove drawer boxes Pull out the drawer box until it resists Tip the front upwards to disengage the box from the runners Markey 66 PART THREE To clean drawer boxes Remove drawers from the units and brush to remove loose dirt etc Clean the drawer box using a clean damp cloth containing a small amount of mild detergent Avoid over wetting gently wipe over the surface in one direction and th
32. is issue arises Tarmac is made up of various sizes of stone and sand which cause a varied textured surface It is natural for areas that have been raked and worked by hand to appear a little rougher than areas paved by a machine This should not be a concern Markey 68 PART THREE 3 7 Emergency Information 3 7 1 General Make sure that you know where the cut offs and switches are situated so they can quickly be turned off should an emergency situation arise Turn offthe ELECTRICITY at the consumer unit in your Hall Houses by flicking the switch to off Turn offthe WATER under the kitchen sink Please Be aware there is a stop tap under the stairs for the rainwater harvesting this should not be touched by tenants unless instructed You may be charged for attending to problems caused by wilful damage as detailed in your Tenancy Agreement and Oxbode Tenants Handbook Reference should also be made to the Oxbode Repairs Handbook provided in the sign up pack Maintenance Repair If you have any maintenance requirements or require an urgent repair your point of contact is Oxbode Housing Association The number below is operational 24hrs a day Oxbode Housing 01452 505359 69 PART THREE 3 7 2 Electrical Smoke alarm Your home has been fitted with an Aico Ei156TLH optical alarm in the kitchen and an Aico Ei154TL heat alarm upstairs Both of these alarms yi y run off mains powe
33. l take care ofthe maintenance annually however this may help diagnose the fault should a problem occur System Operation Notes Components Gutter Inspection Check for leaks and blockages caused by debris Clean the gutters Downpipes Maintenance if necessary Filter Inspection Check condition amp Clean if necessary Maintenance Storage Tank Inspection Check that there are no leaks that there has been no build up of Maintenance debris and that the tank is stable and the cover is correctly fitted Drain down and clean the tank Every 10 years Pump pump Inspection Check that there are no leaks and that there has been no corrosion controls Maintenance carry out atest run check the gas charge with the expansion vessel or shock arrestors Back up water Inspection Check that the backup supply is functioning correctly that there supply are no leaks and that the air gaps are maintained Control Unit Inspection Check that the unit is operating correctly including the alarm Maintenance function where applicable Water Level Inspection Check that the gauge indication responds correctly to the water Gauge level in the tank Wiring Inspection Visually check that the wiring is electrically safe Pipe work Inspection Check that there are no leaks that the pipes are water tight and that overflows are clear Markings Inspection Check that warning notices and pipe work identification are correct
34. le thermostat which has fixed set points throughout the day The set point can easily be adjusted from 5 C 35 C using the up and down keys Off mode sets the thermostat to the minimum of 5 C that acts as a frost prevention measure Markey 36 PART THREE 3 1 3 Sustainable Urban Drainage Systems SUDS is designed to reduce the potential impact of new and existing developments with respect to surface water drainage discharges They are designed to replicate natural systems that use cost effective solutions with low environmental impact to drain away dirty and surface water S U D S run off through collection storage and cleaning before allowing it to be released slowly back into the environment Sustainable Urban Drainage Systems Permeable concrete Conventional drainage systems are renowned for block pavers flooding and polluting of the environment and as a result Gravel bedding m P Geotextile can cause harm to wildlife amp habitats and can filter High void content aggregate sub base storage layer _ contaminate groundwater sources which are used for drinking water The Weholite system at Oaklands has been designed by a hydrologist to be easily managed and jur SS30G will be maintained by Gloucestershire Highways geocomposite om ubgrade soil SUDS use the following techniques source control permeable paving such as pervious concrete storm water detention storm water
35. lippings grass cuttings and leaves etc Markey 49 PART THREE How to subscribe renew your subscription Whether you re subscribing for the first time or renewing your subscription there are various payment methods available To pay online renewals only To pay over the phone using a credit debit card please call 01684 295010 To pay by cheque please make your cheque payable to Tewkesbury Borough Council and send it to Tewkesbury Borough Council Offices Gloucester Road Tewkesbury GL20 5TT with a covering letter giving your full address details including postcode a contact telephone number and if applicable an email address 3 4 3 Information on recycling bins and their location Within your kitchen cupboard you will find a fitted 30 litre bin for recyclable household waste This is to assist you with recycling and is in addition to your domestic waste bin Markey 50 Construction PART THREE 3 4 4 WRAP Waste and Resources Action Programme WRAP WRAP is a non profit organisation that is supported by government funding Its main aim that is achieved through working with partners is to prevent waste promote recycling and develop markets for valuable products WRAP works with the public providing information and tools that support recycling and reduces food waste This helps bring measurable gains to the economy and long term benefits to the environment WRAP works in England Scotland W
36. loucestershire Warehouse 5 Secondhand Superstore The Docks Chequers Road GL1 2EH Gloucester GL4 6PN 01452 302 303 01452 413095 British Heart Foundation Re use shop Advertise your unwanted items for free at 92 96 Northgate Street Gloucester www freecycle org Gloucestershire GL1 1SL www ilovefreegle org And remember you can also obtain items 0844 248 9133 from here for free as well You could always sell your unwanted goods on ebay news agents window or even in your local paper Markey 52 Construction PART THREE 3 4 6 Bulky Waste Collection However ifthese options are not suited you can use the local authorities collection service Each household in the city can have up to 3 items removed for a charge of 24 additional items 8 Concessions are available for those on Housing Benefit and Council Tax Benefit for acharge of 12 additional items 4 If you are applying for a concessionary rate you may be asked to provide evidence of eligibility We can only remove the type of items which you would take with you if you were moving house To arrange a collection please complete the online request form or ring 01452 396396 We cannot take fixtures and fittings for example kitchen units doors or fitted wardrobes This service also does not cover garden rubbish DIY items and bathroom fittings Removal of these items can be arranged at an extra cost by telephoning 01452 396396 Typical items include furnit
37. ly at first and get progressively quicker Note If this mode is entered accidentally then press the AUTO MAN or OFF buttons to exit The Built in Heating Program The built in heating program has 4 temperature level changes that can be altered from 3 00am to 2 50am the following day This allows you to maintain the evening temperature after midnight The temperature level can be set between 5 C and 35 C and adjusted in 0 5 C increments To save you the hassle of setting the timer we have done it for you Your heating has been set to come on at four set points throughout the day Period 1 2 3 4 Time 6 30 8 00 18 00 22 30 Temperature 21 C 18 C 21 C 16 C However if these times are not suited you can change it by following these instructions You will find the thermostat Fig 1 situated in your hall or in the case of a first floor flat at the top of the stairs Markey Construction PART TWO Reviewing the Heating Program To review or edit the heating program use the PROGRAM lt or gt buttons to navigate between the 4 individual programming periods To change the heating program a Press either of the PROGRAM lt or gt buttons to enter the programming mode The time temperature settings for period 1 will be flashing as shown The active period is highlighted by a flashing square around the numbers at the bottom of the screen b To adjust the period start time u
38. ly without stretching has been provided with a future spur to allow for a powered window Markey 18 Construction PART ONE 1 2 6 The Hall Electrical consumer unit A NHRS15SSLHI Wylex NH consumer Unit has been installed which has been designed to British and International standards A consumer unit is fitted with fuses and is often referred to as a fuse box aa i Thermostat ls The CM701 Programmable thermostat provides an automatic time and temperature control for your heating 1 2 7 The Garden Your garden is yours to enjoy but please do not remove or adjust the planting in your front garden without consulting your Neighbourhood Housing Officer The site planting scheme is a planning condition and if we have to replace any planting that you have removed you may be charged Boundaries The boundaries and fences that are your responsibility will be clearly defined at sign up If you have a query about the boundaries of your home or the location of your parking space s please contact your Neighbourhood Housing Officer If you have a problem with the planting boundaries or fencing please contact your Neighbourhood Housing Officer on 01993 890000 Markey 19 Construction PART ONE 1 3 Links References and Further information Oxbode Housing Association 9 Pullman Court Great Western Road Gloucester Gloucestershire GL1 3ND 01452 505359 info oxbodehousing org uk
39. n the handle to disengage the multi point locking mechanism and return it to the horizontal position Turn the key to retract the latch and push or pull open Locking the door from inside Close door and lift handle as far as it will go to engage multi point locking mechanism Return handle to horizontal position insert key and turn fully to lock the door Reverse the key half a turn to remove from the door which is now fully locked Unlocking the door from inside Place key in the lock and turn fully to unlock Press down the door handle to disengage the multi point locking mechanism and the door will now open Remember to ensure that your keys are easily available at all times as precious time may be lost searching for them in an emergency If you have any queries regarding your windows or doors please contact Anglian on 01603 422000 or visit anglian building co uk Markey 62 Construction PART THREE 3 6 4 Minimising Condensation Although you can not see it there is always moisture in the air This can appear as condensation and be seen as steam or mist on your bedroom windows in the morning in the bathroom mirror or from your breath that you can see when you go out on a cold day It mainly appears in cold weather and is found on the coldest surfaces or in places where there is little or no movement of air You will find it in the corners of rooms or near windows or behind furniture It mostly appears on north
40. n to the guide itself Markey 5 Construction WELCOME We appreciate that this is a rather long guide and a lot to take in However it is important that the guide covers all the aspects which will help to reduce the stress and help should something go wrong so please take your time to read through We would recommend that you read through the quick start guide as soon as possible as it has everything you need to get started including the bits to touch and the bits not to lets face it we all like to press buttons If any problems should arise we recommend you refer back to this guide for assistance and if it doesn t solve your problem at least you can tell the housing association s customer service representative the page number and picture number so they can look at the guide their end rather than trying to explain that the watsit is broken Once again welcome to your new home Markey Courstriaction Markey 6 Construction GETTING STARTED This document is important Keep it safe Know where it is 0 1 1 Provisions of Information in Alternative Formats If you would like any further information on this HUG or require an alternative format of the guide please contact the following Oxbode Housing Association phone 01452 505359 9 Pullman Court Great Western Road Fax 01452 300797 Gloucester E mail info oxbodehousing org uk Gloucestershire Web site www oxbodehousing org uk GL1 3ND Opening
41. necessary damage to the environment when sourcing construction materials for your home Markey Construction FSC 38 PART THREE 3 2 Energy Usage 3 2 1 Energy Performance Certificates Better Known as EPCs they give you information on how to make your home more energy efficient and reduce carbon dioxide emissions All homes bought sold or rented require an EPC Around 27 per cent of the UK s carbon dioxide emissions come from domestic homes In the appendices of this guide you will find one that is specific to your home What thay tell you An EPCs contain e information on your home s energy use and carbon dioxide emissions e arecommendation report with suggestions to reduce energy use and carbon dioxide emissions NOt energy efoent MJE running costs Example of energy efficiency rating graph for homes Energy use and carbon dioxide emissions EPCs carry ratings that compare the current energy efficiency and carbon dioxide emissions with potential figures that your home could achieve The rating measured using an A to G grading system With A being the most efficient while G is the least efficient The average efficiency grade to date is D All homes are measured using the same calculations so you can compare the energy efficiency of different properties Markey 39 Construction PART THREE 3 2 2 Details of EU labeling scheme for white goods The EU Ene
42. ned the closed railway line offering a 20 mile round trip between Toddington and Cheltenham Racecourse through some of the most spectacular scenery in the Cotswolds The Railway attracts a varying range of steam locomotives and has its home fleet of heritage diesel locomotives Gloucestershire Warwickshire Steam Railway The Railway Station Toddington 01242 621405 Gloucesteshire GL54 5DT www gwsr com 4 1 3 Bus Route The only bus route from Apperley is the 351 you will find a timetable for this service in the appendices of this Guide This service links the village to places further afield such as Tewskesbury and Gloucester For more bus service information please visit www whub org uk Markey 78 Construction PART FOUR 4 1 4 Park amp Ride Schemes Due to the location of your home there are no park amp ride facilities within the village but if travelling further afield to Cheltenham or Gloucester Park and Ride services can help you avoid the hassle and stress of city centre driving finding a parking space or the expense of city centre parking The park and ride services operating in Gloucester are shown below St Oswalds The 507 Service provides a link for both St Oswalds and Gloucester Waterwells Park and Ride running directly to Gloucester City GL1 2SG Centre Waterwells Park amp Ride Parking Fee 1 50 all day Waterwells Quedgeley GL2 2AN Bus Fare 1 20 Rtn Arle Court Park amp Ride Th
43. nergy bills Markey Construction 26 PART TWO 2 3 The Code for Sustainable Homes CSH The Code for Sustainable Homes CSH is an environmental assessment method for rating and certifying the performance of new homes It is ascheme lead by the Department of Communities and Local Government DCLG and has been created to encourage continuous improvement in sustainable home building 2 3 1 Scope and Scoring The Code uses a sustainability rating system indicated by stars to communicate the overall sustainability performance of ahome A home can achieve a sustainability rating from one to six stars depending on the extent to which it has achieved Code standards One star is the entry level above the level of the Building Regulations and six stars is the highest level reflecting exemplar development in sustainability terms The sustainability rating which a home achieves represents its overall performance across the nine Code design categories these include Energy Pollution Water Management Materials Health and well being Surface water run off Ecology Waste Markey 27 Markey Construction 28 PART TWO 2 4 Detailed Operations 2 4 1 Thermostat Setting the time Use the or buttons to set the correct time then press the green button to confirm Each press of the buttons will change the time by one minute and holding them down will change the time slow
44. nstruction 24 PART TWO 2 1 4 What Can Be Done Tackling climate change will be one of the most important things this generation does and everyone needs to get involved Every day more and more people are taking actions to help reduce carbon emissions and tackle other environmental problems Here are some ideas about how you can help 1 Save energy and water at home The energy you use at home is likely to be your biggest contribution to Climate Change 80 percent ofthe energy used goes on heating and hot water so this is a good place to look for savings 2 Getting around Travel accounts for around a quarter of all the damage individuals do to the environment including climate change effects 3 Eating and Drinking Producing transporting and consuming food is responsible for nearly a fifth of our Climate Change effects Some foods have a much bigger impact on the environment than others 4 Recycling and cutting waste Reducing reusing and recycling waste saves on the raw materials and energy which are needed to make new paper metal glass and other items Saving energy helps tackle climate change 5 Greener shopping There are now lots of choices you can make when shopping that help take care of the environment Markey 25 PART TWO 2 2 Energy Saving Tips 10 ways to save energy money and help prevent climate change 4 Turn your Reducing your room tempe
45. oad Winchcombe GL54 5PU 01242 603715 www castleways co uk First Great Western Customer Services Team First Great Western Freepost SWB40576 Plymouth PL4 6ZZ Markey Construction 08457 000125 www firstgreatwestern co uk 89 SERVICES Link Find your nearest cash points www link co uk Post Office www postoffice co uk Tewkesbury Borough Council Council Offices Gloucester Road Tewkesbury GL20 5TT 01684 295010 www tewkesbury gov uk enquiries tewkesbury gov uk RESPONSIBLE PURCHASING ADVICE Responsible Purchasing Initiative c o Traidcraft Exchange Unit 306 16 Baldwin s Gardens London EC1N 7RJ 0207 2423955 www responsible purchasing org responsible purchasing traidcraft org Energy Saving Trust 21 Dartmouth Street London SW1H 9BP 0800 512012 www energysavingtrust org uk Forest Stewardship Council 11 13 Great Oak Street Llanidloes Powys SY18 6BU 01686 413916 www fsc uk org info fsc uk org Forestry Commission Public Enquiries 231 Corstorphine Road Edinburgh EH14 5NE 0845 3673787 www forestry gov uk enquiries forestry gsi gov uk Fairtrade Foundation Ibex House 42 47 Minories London EC3N 1DY Markey Construction 020 7405 5942 www fairtrade org uk 90 Soil Association South Plaza Marlborough Street Bristol BS1 3NX 0117 314 5000 www soilassociation org ff soilassociation org LOCAL
46. ormation on how to devise an Escape Plan can be found on the Fire and Rescue Service website www fireservice co uk Markey 71 PART THREE 3 8 Links References amp Further Information Energy Savings Trust 21 Dartmouth Street 0800 512 012 London SW1H 9BP www est org uk Recycle now No address available 0845 600 0323 www recyclenow com Waterwise 1 Queen Anne s Gate 0207 344 1882 London SW1H 9BT www waterwise org uk WRAP The Old Academy 21 Horse Fair 01295 819 900 Banbury OX16 OAH www wrap org uk Markey 72 Markey Construction 73 Markey Construction 74 PART FOUR 4 0 Site and Surroundings 4 1 1 Places to Visit The Ark Animal Sanctuary Located within 140 acres of beautiful Worcestershire countryside at Evesham Country Park The Ark Animal Sanctuary offers a wonderful day out and animal experience b aw for the whole family Open from 10 30am daily The Ark Animal Tr A Sanctuary is home to a wide variety of British and World ies 5 wildlife including Otters Foxes Meerkats Racoons Scottish Wild cats along with a variety of reptiles rare breed sheep and other farm animals Evesham Country Park 01386 443 348 Evesham Worcestershire thearkanimalsanctuary co uk WR11 4TP Markey 75 Construction PART FOUR Gloucester Waterways Museum into the fascinating world of Gloucester s Victorian docks and meet the people and
47. ou on average around 2 50 a year And the light bulb will last around 10 times longer than a standard bulb and could save you around 40 before it needs replacing Fitting all your light with energy saving bulbs and you could save around 37 a year and 590 over the lifetime of all of the bulbs These savings take into account the higher cost of energy saving light bulbs With prices starting from 1 2 you ll usually recoup the extra outlay within a year Energy saving light bulbs use between a fifth and a quarter of the electricity of ordinary bulbs to generate the same amount of light So where you d normally use a 60W bulb you ll only need a 11 14 Watt bulb Standard bulbs Energy saving equivalent 25W 5 7W 40W 8 9W 60W 11 14W 100W 20 23W Markey 41 Construction PART THREE 3 3 Water Usage 3 3 1 Sanitary Ware fo Kitchen taps 4 K Pegler Mercia QT kitchen mono with a 6 litres per min flow restrictor eur fitted Toilets Z The Galerie FLUSHWISE WC which has won the Waterwise Marque is a i dual flush that operates using 4 or 2 6 litres of water Shower The Triton Domina shower that has been installed requires T regular cleaning The showerhead MUST be regularly cleaned to remove scale and debris sgi gt gt Bath Volume l Twyford signature 140 litre bath Hand basin Bristan Java mixer with a flow rate of 4 litres per min Markey 42 Construction PART THREE 3 3 2 Water
48. our compost relies on the right ingredients to make it work Good things you can compost include vegetable peelings fruit waste teabags plant pruning s and grass cuttings These are considered Greens Greens are quick to rot and they provide important nitrogen and moisture Other things you can compost include cardboard egg boxes scrunched up paper and fallen leaves These are considered Browns and are slower to rot They provide fibre and carbon and also allow important air pockets to form in the mixture Crushed eggshells can be included to add useful minerals Markey 56 Construction PART THREE Step 3 Keep these out Certain things should never be placed in your bin No cooked vegetables no meat no dairy products no diseased plants and definitely no dog poo or cat litter or baby s nappies Putting these in your bin can encourage unwanted pests and can also create odour Also avoid composting perennial weeds such as dandelions and thistle or weeds with seed heads Remember that plastics glass and metals are not suitable for composting and should be recycled separately Step 4 Making good compost The key to good compost lies in getting the mix right You need to keep your Greens and Browns properly balanced If your compost is too wet add more Browns If it s too dry add some Greens Making sure there is enough air in the mixture is also important Adding scrunched up bits of cardboard is a
49. ov uk Stroma Pioneer Way Castleford West Yorkshire WF10 5QU 0845 621 11 11 www stroma com info stroma com BRE Bucknalls Lane Watford WD25 9XX Markey Construction 01923 664000 www bre co uk enquiries bre co uk 32 Markey Construction 33 PART THREE 3 1 Environmental Strategy amp Design Features 3 1 1 Rainwater Harvesting The Rondus Rainwater Harvesting System has an underground tank which is designed to be stable in groundwater and in cohesive soils It gives users the ability to collect rainwater from roofs which can then be stored and used as a source of free water Your dwelling has been fitted with a Rondus Rainwater Harvesting System which typically supplies 50 of your water requirements System Features Underground tank Manhole cover lid for access to the tank for inspection An internal filter positioned within the top of the underground tank that the down pipes connect to a submersible water pump inside the tank that pumps the harvested water to a header tank in your loft space Benefits of the system Free source of water x The water is kept out of the storm water management system thereby u helping to reduce flooding risks AW IEN E f Rainwater is better for your garden as it has a balanced ph and is free of chemicals such as chlorine Markey 34 Construction PART THREE The housing association wil
50. pans when you cook This keeps steam in the pan and saves money on your fuel bill Vent your tumble drier outside If your dryer is not self condensing make sure you put the hose out of a window to ensure the hot moisture filled air produced by the machine does not condense inside your home Opening a window is not enough You can get hose kits from most electrical amp DIY stores Increase the Ventilation Use the trickle ventilators in your windows You need a good air flow to help get rid of moisture which is produced in your home all the time Modern windows have pull down flaps to help ventilate your home Keep these open as much as possible so damp air can escape Open a window when cooking and after showering bathing Boiling pans hot baths and showers produce lots of steam Opening a window ensures this steam condenses outside rather than inside your home Markey 64 PART THREE Italso helps to keep your kitchen and bathroom doors shut when these rooms are in use for about 20 minutes after to stop moist air getting into other rooms When your kitchen bathroom or other rooms are not in use leave doors open so heat can spread evenly through your home Allow air to circulate Do not put furniture against the outside walls of your home The inside walls between rooms are always warmer and are therefore less prone to condensation Leave a gap between the wall and the furniture so air can circulate and ensure that
51. r and in the event of power failure have a MW i rechargeable battery backup which can last up to 6 months without a Y 4 mains power supply The green indicator shows that mains power is present and every 40 seconds the red light will flash to show that it has self tested Pressing the button will test the alarm and sound the horn while suppressed When the battery is empty the alarm will flash and beep every 40 seconds to indicate in needs recharging Alarm has a 5 year guarantee Markey 70 Construction PART THREE 3 7 3 Plan Your Escape Create an Escape Plan As recommended by the Fire and Rescue Service every household should have some sort of escape plan just in case the worst was to happen Hopefully you will never have to use it but it is important to prepare for it so there is no delay when put into action The Fire and Rescue Service can help you devise an escape plan free of charge Key things to consider when devising an Escape Plan e Plan together as a family ensuring that all the children in the household know the plan and what to do in the unlikely event of fire occurring e Consider any special arrangements that may be needed for example elderly people Ensure that the escape route is practicable and clear from obstruction e Consider where any keys necessary for escape are kept and familiarise yourself with the operation of any windows and doors which might be needed for escape More inf
52. r to any of Gloucestershire county Council s Household Recycling Centres Small trailers with a load space up to 6ft by 4ft do not need to book To make an appointment please phone 0845 602 9344 lines open 9am 5pm Mon to Fri giving 24 hours notice Proof of residency will be required on your visit Open 7 days a week except Christmas Day and New Year s Day Opening hours 9am 6 15pm all year round The Household Recycling Centres cannot accept any business waste It is illegal for HRCs to accept any waste from businesses Markey 55 PART THREE 3 4 8 Information on compost bins and their location Your home has been provided with a compost bin which is located in your back garden next to the footpath to make it more accessible It can be used for disposing of garden waste and house hold organic waste such as tea bags uncooked vegetables fruit and egg boxes Please read the following guide for details on how to make the best use of your composter For further information please visit www recyclenow com Home Composting How to Get Started Step One Placing your bin It s best to site your bin on a level well drained spot This allows excess water to drain out and makes it easier for helpful creatures such as worms to get in and get working on breaking down the contents Placing your bin in a partially sunny spot can help speed up the composting process Step 2 Put these in Like any recipe y
53. rature by 1 C could cut your heating thermostat bills by up to 10 percent If you have a programmer set your down heating and hot water to come on only when required rather than all the time 2 Check your Is your water too hot Your cylinder thermostat should be set at thermostat 60 C 140 F 3 Stop heat Close your curtains at dusk to stop heat escaping through the escaping windows and check for draughts around windows and doors 4 Check your Always turn off the lights when you leave a room lights 5 Turn off Don t leave appliances on standby and remember not to leave appliances laptops and mobile phones on charge unnecessarily 6 Wash fullloads If possible fill up the washing machine tumble dryer or dishwasher one full load uses less energy than two half loads 7 Use what you Only boil as much water as you need but remember to cover the need elements if you re using an electric kettle 8 Turn off taps A dripping hot water tap wastes energy and in one week wastes enough hot water to fill half a bath so fix leaking taps and make sure they re fully turned off 9 Energy saving They last up to 10 times longer than ordinary bulbs and using one light bulbs can save you around 40 over the lifetime of the bulb 10 Energy saving Visit www est org uk and carry out a home energy check By trust answering a few simple questions about your home you will receive a free impartial report telling you how you can save on your household e
54. rgy Labelling scheme is a compulsory requirement for all white goods and home appliances sold within the EU It allows consumers to clearly see the efficiency and energy consumption of a product The system used by the EU Energy Label runs from A to G and primarily shows energy efficiency Other details shown by the scheme including various performance related ratings also scaledAtoG Since its introduction in 1995 the EU Energy Label has become a widely recognised and respected guide for manufacturers and consumers alike The scheme covers Dishwashers Washing Machines Freezers Fridge Freezers and Refrigerators All of which require a D rating or above Washing machine Energy Manufacturer Model More efficient Less efficient Energy consumption mg wil dipana on Rowe apguanos uted Washing performance Achigher G tower Spin drying performance Achigher G lower Spin speed pry Capacity cotton kg Water consumption Noise Washing dB A re 1 pW Spinning ini In the appendices you will also find a Shopper s Guide to Green Labels which has been provide by Defra The Department for Environment Food and Rural Affairs This will help you understand environmental labels on products Markey Construction 40 PART THREE 3 2 3 Low energy light fittings Depending on how long your lights are in use every day just one energy saving light bulb could save y
55. room light is turned on Once the light is A t d off the f ill ti t te for 20 minut YJ urned off the fan will continue to operate for 20 minutes n Please be aware that there is an isolator switch above the door should you require the fan to be turned off Light amp Shaver Socket In your bathroom you will find a light above your sink to operate gt simply pull the cord The Shaver Socket operates independently of the light It is also worth noting that a future spur has been provided to allow for a powered window in the properties that have a vanity unit which restricts the ability to operate the window Markey 17 Construction PART ONE 1 2 5 The Kitchen In your kitchen you will find a grid switch that operates the following _ Water Softener this should be left on Washing Machine Fridge Freezer Spare This is the cooker switch There are also plenty off additional sockets for your appliances Extractor Fan The MANROSE extractor fan in the kitchen is operated by a switch This can be found on an individual spur switch The fan has a filter that can be removed for cleaning Using a blunt implement such as a flat ended screw driver insert into slot to release the cover to remove the filter Clean the filter using warm soapy water and allow to dry before reinserting Similarly to bathrooms any property which has a work top limiting the ability to operate the window effective
56. saving measures and tips Considerations have been made to limit the amount of water used in your dwelling these include all wash hand basin taps have flow regulators which limits the flow to 4 litres per minute The toilets have a 4 2 6 litre dual flush which gives the option to save water The bath has an overflow of 140 litres which is 40 litres less than a conventional bath and your electric shower has a flow rate of below 6 litres per minute There are also simple steps that you can take to reduce your water consumption which will help to save you money and water usage Take ashower rather than a bath Don t run the tap whilst cleaning your teeth Only boil as much water as you need when making drinks Don tleave taps dripping repair any worn washers Only wash full loads in washing machines and or dishwashers Water remaining after boiling eggs can be cooled and used to water plants as this is high in nutrients as is the dirty water taken from a fish tank Ifyou drink tap water and normally run the tap for a while to ensure the water is cold collect this initial supply either in your kettle or to water plants etc alternatively instead of waiting for it to run cold keep a jug of water in the fridge Wash vegetables in a bowl rather than under a running tap Markey 43 Construction PART THREE 3 3 3 Water Butt There are also saving that can be made for external water use Your home has been provided
57. se the or buttons the display will stop flashing and the OK indicator will be displayed Holding the button down will change the time quickly Note Ifyou are pressing the or buttons and the display flashes the next period it means the next period will be pushed forward c Once the required time is reached press the green OK button to confirm Note If the original time setting did not require adjustment press the green OK button to move to step d d The temperature setting for period 1 will now be flashing To adjust press the up and down buttons and confirm the setting again by pressing the green OK button e The next time and temperature period will now be active Adjust this by repeating steps b d above until all 4 periods are set or press the AUTO button to run the program as set at any time Markey 30 PART TWO Disabling Enabling Time Periods The thermostat has 4 periods that can be programmed but you may not need all of these switch points for your heating requirements Therefore any period from 2 to 4 can be removed from or returned to the heating program profile To disable or enable time periods a To disable unwanted periods go to the desired period 2 to 4 using the PROGRAM lt or gt buttons to navigate ensure the correct period is highlighted with the flashing square symbol Press and hold the button for at least 2 seconds and the display will indicate the period has be
58. simple way to create air pockets that will help keep your compost healthy Air can also be added by mixing the contents After approximately 6 9 months your finished compost will be ready Step 5 Using your compost Finished compost is a dark brown almost black soil like layer that you ll find at the bottom of your bin It has a spongy texture and is rich in nutrients Some bins have a small hatch at the bottom that you can remove to get at the finished product but sometimes it s even easier to lift the bin or to tip it over to get at your compost Spreading the fnished compost into your fowerbeds greatly improves soil quality by helping it retain moisture and suppressing weeds Composting is the easiest way to make your garden grow more beautiful Markey 57 PART THREE 3 5 Sustainable DIY If you are planning to carry out DIY it is important to choose the most suitable materials for the job Here are some tips to ensure that you chose products that are sustainable non hazardous and are suited to your home Decoration Apperley Paint used Crown gardenia throughout Available from Widely Tiles used Available from Bathroom CAN30084 200 x 200mm flat white CANDY British Ceramics Kitchens BCT11729 150 x 150 mm bumpy whites Fixings it is important to remember that your house is constructed using a timber frame so when fixing a picture frame to the wall for example you will need to check exactly what
59. t check we aren t paying way over the odds by keeping an eye on competitive tariffs organic food procurement food growing local produce Georges Organic 1 10 Bennington Street oo i Cheltenham GL50 4ED George s Organic Caf provides work 01242 238 733 experience for our service users it offers social inclusion within the local community and is an ideal situation for socializing We market the caf to local businesses and the public Slipstream Organics www slipstream organics co uk Unit 2 Ullenwood Court Ullenwood Cheltenham GL53 9QS 01242 227273 Markey 86 Construction PART FOUR 4 2 2 Emergency Information In case of an emergency please dial 999 Contact Details of the Emergency Services H Accident and Emergency Gloucester Royal Hospital Great Western Road Gloucester Gloucestershire GL1 3NN 08454 222222 Police Station Hesters Way Police Station Princess Elizabeth Way Hesters Way Cheltenham GL51 7SG 0845 090 1234 A Minor Injuries Unit Tewkesbury Hospital Barton Road Tewkesbury Gloucestershire GL20 5QN 01684 293303 Fire amp Rescue Service Gloucestershire Fire Station Eastern Avenue Gloucester Gloucestershire GL4 4LP 01452 753333 glosfire gov uk 87 PART FOUR 4 3 Links References amp Further Information If you would like any further information on this HUG or require an alternative format of the guide please contact the following
60. t nylon bristles may be used for textured surfaces to ensure a more thorough cleaning but abrasive scouring pads creams and even polishes should be avoided Markey 67 PART THREE 3 6 6 Care an Maintenance of Driveway As the Tarmac has been recently laid it is important to take care when moving your vehicle on and off the driveway During the first 8 to 12 months while the tarmac is curing try not to park in the same spot every time Avoid turning the steering wheel while your car is not moving Doing so may create power steering marks Taking care to turn the wheel slowly and gradually will avoid the risk of scaring the Tarmac Bicycle and motorcycle kick stands if placed on asphalt at any time while the weather is hot may sink into the tarmac leaving either a hole or a mark To prevent this you will need to place a board between the asphalt and the kick stand When the surface temperature gets to 40 45 C the surface can be marked easily To avoid such marks try to limit point turning of vehicles with power steering at all times The driveway needs to be kept clean and any loose stones need to be removed the risk of grinding the tarmac Due to expansion and contraction of the ground it is natural for cracking to occur The cracks should be sealed promptly to prevent water from penetrating the asphalt and causing further deterioration of the pavement please contact the housing association to make them aware if th
61. then taken to the Forest of Dean where it is turned into compost Caddy Facts Both caddies are lockable Rotate the handle to the front ofthe caddy and it locks This prevents pets and pests getting inside Using a liner will keep the caddy clean but it is recommended that every few months they are washed out with warm soapy water The water can be tipped down the drain it s just like dirty washing up water Caddies are dishwasher safe up to 60 C Markey 48 Construction PART THREE Garden waste collection The Garden Waste Collection scheme was introduced in March 2006 in response to government targets for increased recycling Since its introduction there are now over 12 000 residents subscribing to the scheme This has prevented over 10 000 tonnes of compostable waste from going to landfill How does it work Residents subscribe to the scheme by ordering and paying in advance annually Customers then receive a loaned brown wheelie bin in which to keep their garden waste The bin is normally delivered within 28 days of your subscription payment being taken It will be emptied fortnightly on the same day that your green refuse bin is emptied You will need to ensure that the brown bin is put out by 7am on the day of collection The brown bin is emptied fortnightly on the same day that green bins are emptied The cost of one year s subscription is 32 The bin can be used for items such as hedge amp shrub c
62. ting meaning that water is heating to 50 C throughout the day as it is the most cost effective way of heating the water Turning the hot water off and then on again will only increase your bills and take longer to heat up as it will be heated from a cooler temperature rather than heating a few degrees Celsius It is important to note that the thermostat is the only unit that needs to adjusted The Daikin controls should only be accessed by a qualified engineer Markey 15 Construction PART ONE 1 2 2 Internal Lighting Fluorescent kitchen lighting p Crompton Troposphere Single 58W Cp 515 fluorescent batten bulbs available from most DIY stores Bathroom amp Cloakroom Located in your bathroom is a Robus Golf R282D LE with 28W 4 pin lamp It has a 3 hour maintained emergency duration and a 12 000 hour lamp life bulbs available from most DIY stores Lighting in other areas i 7 a Memlite 4 pin compact fluorescent lamp These bulbs can be found at most supermarkets From checking can confirm that the following stores stock them Sainsburys amp B amp Q When shopping for this item just make sure it has four pins 1 2 3 External Lighting At the front of your property an ASD half lantern has been fitted To the rear is an Eterna BH24B PIR 23W Markey 16 PART ONE 1 2 4 The Bathroom Extractor Fan In your bathroom you will find a MANROSE XF150BP extractor fan this operates when the bath
63. ure e g sofas armchairs beds tables desks wardrobes a 3 piece suite or a table amp chairs counts as a single item appliances e g fridges freezers dishwashers microwave ovens tumble dryers washing machines audio visual equipment e g stereo systems televisions CD DVD players mattresses carpets and lino garden furniture e g lawn mowers spades rakes bicycles large children s toys Items such as building materials sheds greenhouses radiators kitchen units sink tops car parts batteries and bathroom suites will not be collected Markey 53 PART THREE 3 4 7 Household Recycling Centres HRC s At Household Recycling Centres formerly known as The Tip you can recycle a wide range of materials Chipping Campden Tewkesbury Stow on the Wold Northleach Coleford Cirencester Fairtord Tetbury mk Gloucestershire County Council provides five Household Recycling Centres HRCs At these sites even more items can be recycled than at neighbourhood recycling banks The nearest Household Recycling Centre HRC is conveniently located in Hempsted which is six miles from your home and can be found just off Llanthony Road The facility is open all year round except Christmas Day 25th December and New Years Day 1st January Markey 54 PART THREE It is now necessary to book an appointment to bring a van pick up or vehicle with a traile
64. waste collections amp Household recycling centres The collection dates for the applicable services are as follows Days Frequency Recycling Blue Wednesdays Fortnightly opp week to green bin Refuse Green Wednesdays Fortnightly opp week to blue bin Food waste Caddy Wednesdays Weekly collection Garden waste Brown Wednesdays Fortnightly same as green bin Recycling blue bin garden waste and food waste The blue bin recycling collection is a fortnightly collection service on alternate weeks to the green refuse bin Please ensure your blue bin is placed at the kerbside by 7am next to your larger food caddy Each dwelling is provided with a blue bin for recycling If you do not have a blue bin or would like to order an additional recycling bin please telephone the Council on 01684 295010 Please refer to the Recycling service calendar that has been provided for what materials can be collected Markey 46 Construction PART THREE Refuse collection green bin All rubbish collected in the green bin goes to landfill We encourage all residents to recycle as much as possible before putting anything in the green bin This reduces the impact on the environment and Under the Duty of Care regulations all householders need to ensure that their refuse is passed to authorised carriers only Householders not taking reasonable measures to do so could face fines of up to 5 000 Refuse collection
65. you are screwing into It will be either plasterboard or into the stud wall in the case of it being plasterboard you will need a cavity wall fixing If it is stud you should be able to screw directly to the wall If you are in any doubt you should contact a professional as it is essential that know exactly what you are screwing drilling into prior to starting Timber the timber you choose can have an impact on the environment Materials that are less environmentally damaging do not necessarily cost more often perform well and many are widely available Markey 58 Construction PART THREE Paints amp Finishes When choosing a paint or fini o nw a low environmental impact You can do this by choosing il a product without a hazard warning on the label a black symbol o orange or yellow re with a description of the hazard ints and white washes can contain less harmful natural or all natural paints mi substances than ordinary pain calculate ro E paint you buy is never used ry not to buy too men ARE of paint that people look for the European Ecolabel for r paints shown in the background Volatile organic compounds VOCs i ints contain VOCs which can be harmful to hum s wildlife plants and even building i w legal limits have been introduced for VOC content in paints and varnishes used around th VOC content must now b splayed on all such products

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