Good™ for Enterprise Android Handheld and Tablet User's Guide
Contents
1. New mail has arrived Event femingets oe is BoM Am ti Ge57pm running in Persistent Mode When you open Good for Enterprise the new mail icon is cleared from the notifications bar Pull down the bar and tap the icon to display a list of the new messages Tap a message to open it If there is only one new message tapping the icon will open it automatically Pulling down the bar and tapping the event reminder opens the Reminders window with snooze and dismiss options at its bottom m 7 Good p F s ull amp 6 49 PM Reminders Tap a meeting to display its 180098767899 details 7 00 pm 8 00 pm Sales Meeting Marketing Wrapup If Good for Enterprise attempts to restart after stopping and a password is required a lock icon appears in the notification bar Pull down the bar and tap the icon to display a screen where you can enter the password and allow Good for Enterprise to start The icon will appear for example when you turn on the handheld s power User s Guide 28 Android Synchronization To enable or disable audible and vibration notifications refer to Notifications on page 41 When you leave the Good application it continues to run in the background With Persistent Mode enabled the Android operating system is less likely to force close Good while in the background when additional memory is needed An ongoing gray Good notification icon is required indicating that Persistent Mode is2. For HTC devices with the People application rather than the Contacts application to display your company contacts in People select Groups gt Good for Enterprise gt People The Good contacts will contain your personal contacts but not company history or shared contacts Personal distribution lists are supported They cannot be created edited from your handheld but will be synchronized with those you create on the desktop Contacts can be used to make phone calls with your phone and send email and text messages Good for Enterprise must be running for Contacts to be available to other applications Viewing Contacts To view contacts from within Good for Enterprise tap the Contacts icon in the Task bar A list of all of your contacts appears User s Guide 18 Contacts Tap the _ drawer icon Contacts to open a view of all A subfolders Ani John B Tapa contact to b wang view its details D Tap to scroll Dheen Neela letter by letter in a long list E This appears Dheen T when you scroll 3 rapidly Use Preferences to sync specific subfolders Contacts on page 37 Tap a contact to display details about it EB John Smith Email 1 Tap to send ee an email T Jsmith scme com Mobile Tap to call 555 555 5555 Work 555 555 5555 Home 555 558 5558 Fax 555 555 5855 Home Address 555 Main St Anytown Ca 55555 Usa Tap to open Google maps User s Guide 19 Con
3. Tap for zip menu You can view many types of email attachments on your device When you tap to display one a built in QuickOffice file viewer is used To save delivery time attachments are transferred to your device in separate sections You can do other work in Good for Enterprise User s Guide 13 Email while the attachment s are being delivered Exiting from Good for Enterprise before a download is complete will cancel the operation Long press an entry in the file to save it in the file repository File Repository on page 16 or to open it in a third party application If enabled by your administrator applicable third party applications will display a menu option for Good when you choose to send the file in the application Choosing the Good option allows you to send through the file to Good that is to attach it to a Good email that you compose When you are adding attachments to an email that you are composing replying to or forwarding by clicking the paper clip in the email draft you ll have the option of using any of the saved files in the file repository as attachments List of files g verified txt already attached to the draft 205B Downloaded E Open File Repository Click the icon to open the repository TEE l 11 21 AM Select Files to Attach wv Saved files Tap to select verifled 1 txt 40B verified txt ACK Vv Attach selec
4. Both message status and basic folder contents are synchronized For example Messages marked read on your Android handheld or tablet are marked read on the email server and in your Inbox New messages sent to your email server Inbox are also automatically sent to your Android handheld or tablet Messages you delete from the Inbox on your Android are also deleted from your company Inbox For more information on email synchronization see Editing and Deleting Meetings on page 27 Contacts All personal contacts in your company email application are added to your Android and kept synchronized if your administrator authorizes this feature Personal contacts are those stored in the Contacts portion or Address Book in your company account the ones that you see when you click Contacts in your company email Calendar Both calendar events and event requests are synchronized You can create events and accept or decline event requests from your Android You do not need a physical connection to your computer to synchronize Synchronization happens whenever the Android handheld or tablet is on you are running Good for Enterprise and you are connected to the Internet User s Guide About Good for Enterprise Applications Note You can choose to work offline but still continue to read and compose messages to do so tap Work offline on the Preferences gt Connected screen An active wireless network connec
5. Deleted Items folder Event requests that you accept are automatically added to your calendar See also Tap an event to view details about it on page 24 File Repository Subject to policy restrictions set up by your administrator you can save attachments in a secure file repository within your Good application To view a list of the files in your file repository click on the Docs icon a in the toolbar A list of repository files is displayed me ee ai wll A 2 06PM Documents Tap a file to eae ifi display its A nese contents 140B Last Viewed Never Long press to mw verified txt delete the file 4140B8 ee eee or open it ina 4UD ast viewed Neve third party application tt t t aE E A e Documents The file repository does not support folders User s Guide 16 Contacts Long press a repository file to open it in a third party application or to delete it To add a saved attachment in the repository to an email 1 Tap the paper clip in the email 2 Tap the Add from File Repository icon on the Attachments page 3 Select a file to add from the file repository If your IT administrator has disabled sending attachments you will not be able to add or remove attachments when forwarding an email If your IT administrator has blocked certain file types for receiving you will not be able to save those files in the secure file repository If such files have already
6. Guide 32 Maximizing Battery Performance e Password Change password and other lock settings as IT policy allows e Application Font Size Change font size for the Good apps e Notifications Change notification settings for new emails and calendar reminders e Applications Your administrator can make applications available to you for downloading over the air e About Good for Enterprise version number handheld information end user license agreement send comments send handheld logs Maximizing Battery Performance Some devices include options for maximizing battery performance Check the system settings for your device to determine whether such settings are available to you For example on Motorola Androids the following settings affect Good for Enterprise synchronization activity as noted Maximum Battery Saver Stops data sync after 15 minutes of inactivity during day night e Good will not sync until the device is active again sync will resume when you press any button NightTime Saver Stops data sync after 15 minutes of inactivity during the night between 10 PM and 5 AM e Good will sync during the day between 5 AM and 10 PM e Good will not sync until the device is active again sync will resume when you press any button between 10 PM and 5 AM Performance Mode Data syncs with no restrictions e Good will sync without any restrictions Custom Battery Saver As user you create the battery sav
7. 54 AM Sales Meeting Today i iF pravigi Tals OF the WW Mroaauet Eren Morris 10 48 AM Company Picnic OL n Apr a 4 n z Teel a ert ijf nen De provided Gy Ef Ba Ci nna T Inbox 7 Outbox Tap a folder in the list to Sent Items open it m Drafts 2 Deleted Items C2 Junk Email 15 News Feed RSS Feeds O Sync Issues User s Guide 8 Email Your handheld will contain any email folders that you have added to your company account You can create and rearrange folders using your company account but not using your handheld If you create sub folders under Drafts Contacts Calendars or Outbox these folders will not appear on your handheld You must enable synchronization of email for each desired personal folder using Preferences for instructions refer to Notifications on page 41 If you don t enable synchronization for a folder you ll need to maintain it manually Only email folders that are stored on your email server are included on your Android Personal email folders pst stored on your computer s hard disk are not included You can access both types of folders with your company account To move a message from one folder to another tap and hold on the message and tap Move in the menu that is displayed or tap the folder icon at the bottom of the opened message A list of folders is displayed Tap a folder and the message is moved to that folder To change the order
8. Good for Enterprise Android Handheld and lablet User s Guide Version 2 0 0 Contents 1 Getting Started 1 System Overview 1 About Good for Enterprise Applications 2 2 Setting Up Good for Enterprise 4 Installing Good for Enterprise for the First Time 4 3 Using Good for Enterprise 6 Email 6 Creating Email Messages 11 Viewing and Working with Attachments 13 Responding to an Event Request 15 File Repository 16 Contacts 17 Viewing Contacts 18 Finding Contacts 20 Handling Contacts 20 Adding a Contact 21 Calendar 23 Viewing Events 23 Adding New Appointments 25 Editing and Deleting Meetings 27 Notifications 28 Android Synchronization 29 Good Mobile Access Secure Browser 30 User s Guide ii 4 Preferences and Maintenance 32 Maximizing Battery Performance 33 Email 34 Folder Synchronization 34 Out of Office 35 Signature 35 Preview 36 HTML Support 37 Calendar Contacts 37 Calendar 37 Contacts 37 General 38 Connected 38 Persistent Mode 39 Lock 39 Quit 40 Password 40 Application Font Size 41 Notifications 41 Installing Applications Using Good 42 About 42 Widgets 43 User s Guide iii 1 Getting Started Welcome to Good Mobile Messaging the behind the firewall wireless corporate email and data access system from Good Technology Good for Enterprise provides your Android handheld or tablet with a wirelessly synchronized encrypted connection to your company servers so you can instantly access up
9. Previous month Add new event Meeting indicators Week number when turned on in Preferences Sunday August 5 Scrollable list sales 19 99 Accepted of events pm Main Oo meeting a a signifies 2 30pm marketing 4 Tentative Imain Tap an event to view details about it Tap to return to month Me tard E view Marketing Sales hy Tap to 101 Redwood Shores oa Redwood City Ca p 94061 Thursday Nov 4 2010 From 12 00 pm to 1 00 pm Organizer joe Mane Reminder 15 minutes before Show As Busy Tap to Notes provide passcode conf 1 555 555 5555 If you tap the Map icon a map of the meeting location is displayed User s Guide 24 Calendar When you tap a number in a meeting invitation you ll be prompted to select the correct passcode from the list displayed the list displays the passcodes you ve received with meeting invitations If no passcode is required or isn t supported by the dialer for example if it contains special characters tap None Enter any required passcode over the phone when prompted Tap to choose a passcode for the conference call If a code is provided with the meeting invitation it will be listed A pause and the conference code are added to the dialed Call 1 555 555 5555 number automatically If no passcode is required or if the dialer doesn t support this feature tap None In the case of unsupported codes enter the code when prompt
10. Widgets There are two Good widgets available for email and calendar These lock in the same way as the Good for Enterprise application itself User s Guide 43 Widgets Okna EE ay A 3 05 Pm E Fri 20 wa 5 unread 4 00pm Scrum Jim Fitald meeting ease CANY RWS 4109 6 00pm pick up from day ca daycare in sanjo Eric Lock 8 21 5 00am ident Hiking at missio mission peak fremont Market To add a Good widget press and hold on an empty area of the Android handheld or tablet s home screen Tap Widgets in the menu that appears and then select a Good application from the applications displayed swipe as necessary to navigate to the Good icons Drag the desired icon up onto the home screen User s Guide 44 Android User s Guide Last revised 08 06 12 Documentation complies with client software version 2 0 0 Legal Notice This document as well as all accompanying documents for this product is published by Visto Corporation dba Good Technology Good Good may have patents or pending patent applications trademarks eh alae and other intellectual property rights covering the subject matter in these documents The furnishing of this or any other document does not in any way imply any license to these or other intellectual properties except as expressly provided in written license agreements with Good This document is for the use of licensed or authorized users only No part of this document m
11. ady downloaded will continue to be displayed in HTML format Emails only partially downloaded will revert to simple text format Calendar Contacts Calendar Choose the Calendar option in the Preferences list to e Specify the first day of the week Sunday or Monday e Specify the first week of the year Your choices for first week of the year Week containing January 1st First 4 day week First full week Contacts Once Good for Enterprise is up and running your Good contacts will synchronize with your corporate contacts in Outlook or Lotus for example You can also sync Good contacts with your Android device When doing so the Good contacts will be stored in the native Android contacts application and Good will keep the contacts updated With this syncing enabled voice dialing caller ID SMS and other such applications can leverage your Good contacts information User s Guide 37 General Warning Do not choose this option if your Android contacts are configured to syne with your company account outside of Good for Enterprise If you do so you may lose data To syne your company account and Android contacts go to Preferences and tap the Sync with Handheld control Preferences Contacts Native Contacts Sync Tap to turn on Sync main contacts to Good for syncing between Enterprise group in Android Contacts ea ad Android contacts Subfolder Sync Choose subfolders to sync with Good Yo
12. ay be used sold reproduced stored in a database or retrieval system or transmitted in any form or by any means electronic or physical for any purpose other than the purchaser s authorized use without the express written permission of Good Any unauthorized copying distribution or disclosure of information is a violation of copyright laws While every effort has been made to ensure technical accuracy information in this document is subject to change without notice and does not represent a commitment on the part of Good The software described in this document is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of those written agreements The documentation provided is subject to change at Good s sole discretion without notice It is your responsibility to utilize the most current documentation available Good assumes no duty to update you and therefore Good recommends that you check frequently for new versions This documentation is provided as is and Good assumes no liability for the accuracy or completeness of the content The content of this document may contain information regarding Good s future plans including roadmaps and feature sets not yet available It is stressed that this information is non binding and Good creates no contractual obligation to deliver the features and functionality described herein and expressly disclaims all theories of contract d
13. been saved you will not be able to view or otherwise use them The application will show that the files are blocked by IT If your IT administrator has blocked certain file types for sending you will not be able to view or attach those files to send in an email The application will show that the files are blocked by IT The secure file repository within your Good application is not synced with your desktop or backed up The files will be retained when the application is upgraded However these files will be deleted if you re install the application or if your administrator disables file repository support Refer to Viewing and Working with Attachments on page 13 for more on repository files Contacts When Good for Enterprise is installed on your handheld your company contacts are synchronized with the handheld s native User s Guide 17 Contacts contacts assuming that Sync With Handhelds is enabled on your handheld in Good Preferences as described in Contacts on page 37 Your administrator can specify which elements of data in a contact are kept synchronized Thereafter the contacts displayed within Good on the handheld will be kept up to date with your company contacts In addition any changes made to your company contacts will be reflected in your native contacts but not vice versa If your Good contacts are not visible in your native contacts enable their display using your handheld s Display Options
14. ct schedule conflicts Joe Mane Free Jess Judma Free John Herre Busy Brad Rite Checking availability Manage required participants Event requests and your responses to event requests for example acceptances are stored in the Sent Items folder of your company account but not in the Sent Items folder on your Android handheld or tablet unless your IT administrator has enabled this feature If the meeting is to recur tap Recurrence for supported email platforms and Repeat again to display the Repeat Type screen Choose how often the meeting is to recur Editing and Deleting Meetings To delete a meeting tap to open it and click the Delete button at the bottom of the screen To edit a meeting that you ve created tap the meeting tap the Edit button and make the required changes on the editing screen displayed For recurring events you created in your company account for supported email platforms you can edit a specific occurrence or the subject location notes or attendees for the series of events You cannot use the phone to change the dates times or other rules for a series When you have finished changing the event tap Save The changes are sent to any attendees you invited Attendees deleted from an event are not notified User s Guide 27 Notifications Notifications The notification bar alerts you to the arrival of new email and reminds you of upcoming events when reminders have been set
15. e menu button and Compose to open the blank message T Compose gt gt Send Save Draft To agan 702 Cc Bec Subject Test As you enter characters in the To CC and Bcc fields a list of matching previous recipients and contacts appears This includes your personal distribution lists At the bottom of the list when displayed a message indicates that your corporate directory is being searched for further names User s Guide 11 Email c Compose gt gt Send Save Draft List of matching previous recipients and contacts agan 701 agan701 asia qag agan 702 agan702 asia qag amma PD al adaa Lal alasi ee a You can enter an email address directly or select a previous recipient or contact from the list The To field is limited to 32 recipients For more on contacts refer to File Repository on page 16 Enter a message When writing a long message it s a good idea to save your work occasionally The message is saved in the Drafts folder If you need to leave the message before you are ready to send it you can select it later in your Drafts folder to open it and continue writing it Note that your IT administrator may implement a policy that prohibits cut copy paste from Good for Enterprise to other applications on the device Tap the menu button to set importance Normal Low or High To add an attachment tap the paper clip for details refer to Viewing and Working with Attachme
16. e Browser Good Mobile Access Secure Browser provides a browser for use with your corporate intranet and enterprise data behind the corporate firewall only The browser does not provide Internet access Note Copy paste and document viewing functions are not supported in this release To use the browser tap its icon in the toolbar 3030 me CS a A 3 11 30am EOE https kashd com dashboard action Dashboard Add Page fH Add Blog Post Welcome to the Good Recently Updated Favourite Spaces r Technology wiki KB amp Home Spaces Larry Favourite Global a 5 Larry Dets tarry Deutsch 3 ve Deutsch Your administrator determines your home page You can only browse within your enterprise If Secure Browser is present on the device its icon is added to the Good for Enterprise toolbar You may need to swipe the toolbar to see it Your administrator determines which page is displayed when you launch the browser and which URLs you can load using the browser User s Guide 30 Good Mobile Access Secure Browser If you enter the URL of a site outside your enterprise you ll be prompted to use your local device browser instead If you tap the link to such a URL while in Good Email your local browser will be launched automatically Secure Browser supports HTML 4 The screen should be kept on during secure browsing if the screen goes to sleep you may encounter errors To view a list of th
17. e pages you have visited tap the Bookmark icon and tap History You can clear the list tap the Clear History button To return to the list of bookmarks tap the Bookmarks button To go to a bookmarked page tap the Bookmarks icon and tap the desired page from the list that is displayed To add a bookmark for the currently displayed page tap the plus sign and then tap Add Bookmark To delete a bookmark from the bookmarks list display the bookmarks list and tap the Edit button User s Guide 31 4 Preferences and Maintenance This chapter describes how to maintain Good for Enterprise on your Android handheld or tablet Topics described in this chapter include Maximizing Battery Life Email e Folder Sync Choose which email folders to sync e Out of Office Set your Out of Office details e Signature Edit signature settings for sending email e Preview Show email preview in email list e HTML support Show email in HTML format Calendar Contacts e Calendar Change settings for Calendar display first day of week first week of year e Contacts Syne with handheld Subfolder sync General e Connected Change your connection status to work offline or send receive email now e Persistent Mode Improves application uptime while running in the background e Lock Lock the Good for Enterprise application A password will be required before access e Quit Exit and shut down Good for Enterprise User s
18. ed over the phone Add a conference code None 94061 Cancel Adding New Appointments To add a new appointment in the Day or Month view tap the New 7 Event icon Use the screen displayed to add an appointment to your calendar Private appointments are supported User s Guide 25 Use this screen to define your event Invitees can be required or optional i oy H New Event Starts Ends Title Participants and Resources Required None Add required participants Optional None Add optional participants Resources None Add resources Time and Date Thu 08 09 2012 7 00 pm Thu 08 09 2012 7 30 pm Calendar Tap a field to Search for and add participants and location Set start and end times and dates Set a time for a meeting reminder Specify your availability for other meetings during this meeting Show As Add notes As with email messages as you enter characters in a field a list of matching previous recipients and contacts appears At the bottom of the list when displayed a message indicates that your corporate directory is being searched for further names Personal distribution lists are supported After you ve specified the meeting participants their schedules are checked to see if they are available User s Guide 26 Calendar Participants are Participants and Location checked for Required 4 people 1 confli
19. enabled To enable Persistent Mode refer to Persistent Mode on page 39 Android Synchronization The following are exceptions to synchronization between your company account and the Android e Your company account contacts are synchronized to local device contacts but local device contacts are not synchronized to the corporate account e Items removed from the Android via aging to free up space are not deleted from your company account e Items in the company and Android Sent Items folders are not synchronized e Items sent to the Drafts folder are not sent from your company account to Android and vice versa e Items originally filtered into an unsynchronized email server folder are synchronized if moved or copied to a synchronized folder subject to the rules in the following item e If you exceed your email mailbox storage limit your Android handheld or tablet will display the following message You are over your host email storage quota The Android cannot send or receive email until you free up mail storage from your desktop computer The Android will pause for 15 minutes before trying again to synchronize with your company accounts Clear some mail from User s Guide 29 Good Mobile Access Secure Browser your mailbox using your company account or request a higher quota from your IT administrator Good for Enterprise will retry every 15 minutes until you are no longer over quota Good Mobile Access Secur
20. etrimental reliance and or promissory estoppel or similar theories Patents Legal Information amp Trademarks Copyright 2012 All rights reserved Good Technology Good the Good logo Good for Enterprise Good For You and Good Mobile Messaging are either trademarks or registered trademarks of Good All third party trademarks trade names or service marks may be claimed as the property of their respective owners and are used only to refer to the goods or services identified by those third party marks Good s technology is protected by U S Patents 6 085 192 5 968 131 6 023 708 5 961 590 6 131 116 6 151 606 6 233 341 6 131 096 6 708 221 and 6 766 454 along with numerous other U S and foreign patents and applications pending Good Technology Inc 430 N Mary Avenue Suite 200 Sunnyvale CA 94085 http www good com Be Good Be Safe Please do not use while driving or engaged in any other activity that requires your full attention User s Guide 45
21. in RSS Feeds which your email is sorted or to filter the messages to be displayed pull down on the email list Search Sort and Filter Tap Sort and Filter A screen of sorting and filtering choices is displayed User s Guide 9 Email Sort and Filter Sort by Select the desired Date sorting order Scroll down to choose a filtering option Sender Subject Ascending Descending To search the names and or subjects in your email list pull down the email list and tap on the Search field Enter a search name or word and tap the From Subject or Both button All matches will be displayed l act Manth To respond to a message open it and tap the response icon k3 the bottom You can reply reply to all or forward the message When you reply to a message you cannot delete or edit the original email User s Guide 10 Email text However you can copy the text to a new message then edit it When you have finished your response tap Send To handle multiple messages tap the Edit button in the email list Tap the checkboxes next to the messages to be affected and tap the menu checkmark MMat the bottom of the screen Menu choices include Mark as Read Mark as Unread Move Flag for Follow up Flag Complete Clear Flag Creating Email Messages _ To create an email message tap the Compose icon z A blank or draft message appears From the email list you can also tap th
22. ing profile e Good will sync based on the data sync options that you set User s Guide 33 Email Email Folder Synchronization Your company Inbox Deleted Items and Sent Items folders are synchronized automatically with Good for Enterprise on your handheld Your administrator may choose to turn off Sent Items synching Your Drafts folders are not synchronized You can choose which other of your company folders are to be synched Note that if you have your company account set up to filter mail into folders you ll need to enable syncing with those folders on your handheld too for the filtered messages to show up To enable syncing for a folder tap the Preferences icon in the Good toolbar then tap Folder Sync Individual subfolders can by synched When you turn on synching the folder s 100 previous emails are fetched Folder Sync Green check signifies that the folder is 7 ieni lap to display synced 9 Inbox 1 subfolders Tap to enable syncing for the iri folder or RZ Hiring subfolder Sent Inbox Sent Items and Deleted Items folders are synced Ji by default Drafts Subfolder E Conversation History ra epee ae syncing is synced independent of parent folder ig Ca mysubfolder syncing User s Guide 34 Email Out of Office To create and enable an automatic out of office auto response to incoming email tap Preferences and Out of Office Tap Auto Response to enter or edit y
23. lication becomes available you ll be notified A new application is available to download via Good 4 wall 10 53AM Pull down on the Applications icon in the toolbar to display a list of available downloadable applications no p ull E 17 02AM Applications application to GetAppID install it Ss 1 0 06 10 2012 Tap an application and you ll be prompted to install it At the prompt tap Install and an icon will be displayed on the Home screen signaling that the operation is proceeding Once download and installation are complete an icon for the new application will appear on the Home screen with your other applications About Tap About on the Preferences screen to display information options about Good for Enterprise on your handheld Your IT or helpdesk administrator may ask you to send in a log file from your phone for troubleshooting purposes To do so on the About page tap Send Logs A confirmation message will be displayed User s Guide 42 Widgets as the logs are sent a second message will indicate that the logs have been successfully sent Cae About Good for Enterprise we 5AF 4 a 4 Version 2 0 0 221 EA Handheld Information View handheld details License Agreement View End User License Agreement Comments Send comments to improve product in future releases Tap to automatically send diagnostic Send Logs logs to Good Send diagnostic logs to Good Technology
24. na Jones 9 01 AM downloadable Tomorrow s Holiday apps secure documents secure browser or preferences Swipe to see more icons User s Guide 6 Email Email status New unread message Opened message no icon Replied to message Event request rhe Forwarded message High importance il Attachment Your email list is updated on a continuous basis but you can also tap the Menu key and Send Receive Now to force immmediate updates Tap an email to display its contents nbox Previous and 1 of 86 next messages From David Luce AN To Liv Dauce David2 Tap to Sales Figures 13 pin ake i attachments 8 15 2011 3 45 PM Sales Planning is scheduled for our next Monday meeting Phone numbers are Good Technology Product Manager hyperlinked tap to placea sshnan good com O 111 222 3333 call TOY aft ails DO it nterorise Mark As die Compose v i X amp oll message Move to different l Reply Reply All folder Discard message or Forward User s Guide 7 Email To enable disable display of HTML email as sent refer to HTML Support on page 37 Your Good setup on the handheld includes your company folders You can use these folders for managing email messages Messages are synchronized between your company account and your handheld for these folders While in the email list tap 1 Le a E here to display list of folders Last Month Chris Gone 10
25. nts on page 13 When you have finished composing the email message tap Send Your administrator may institute a policy that displays a warning if you attempt to send email outside your enterprise You ll be given a choice of which outside recipients to send to User s Guide 12 Email Messages you send are temporarily stored in the Outbox folder on your handheld When the message is sent a copy is stored in the Sent Items folder on your handheld and in your company account Viewing and Working with Attachments Note Your administrator may set policies that affect your access to and use of attachments These policies can be configured to allow or prohibit the downloading and viewing of particular attachments as well as the opening of attachments in third party applications and their use in composing replying to and forwarding email Tap the attachment icon paper clip within a message to display a list of the message s attachments List of attachments in the a Attachments message An unlimited number of attachments are allowed app apk Tap an attachment to 67KB Tap to Download download it and again to display it Y We Document doc You can tap as many d attachments as you want 26KB Save for simultaneous download v4 7 Document docx Long press an attachment to save it in the file 16KB Downloaded repository or open it in an application that you h l ServerHandheldList_2011 08 08 79099 5KB gt
26. o incorrect enable this passwords Password Change application password Lock Timeout Change idle timeout If your administrator changes a password policy for your handheld you ll be informed the next time that you are required to enter or change the password or if you try to change the password yourself User s Guide 40 General At that time you ll be required to make any changes to your password that may be required by the new policy settings Application Font Size To change the font size in which your email and other application text is displayed between 12 and 32 points tap Application Font Size on the Preferences screen and choose the size you want by tapping it Notifications Your handheld can notify you of waiting Good for Enterprise email and calendar requests in the same way that it handles other notifications Configure Good notification settings by tapping Preferences and then Notifications Notifications New Email Notification Ringtone ae oe Default ringtone Sherbet your ringtone from a list Vibrate New High Priority Email Notification Ringtone Default ringtone Sherbet Vibrate YY a vibrate on Calendar Reminders Notification Ringtone Default ringtone Sherbet Vibrate User s Guide 41 General Installing Applications Using Good Your administrator can make applications available for you to install over the air on your device When a new such app
27. ors at the top of the screen change to track setup progress 5 If your administrator has enabled a policy requiring a password on Good for Enterprise you ll be prompted to set it now When services are connected Good for Enterprise automatically synchronizes your handheld with information in your enterprise email account This includes email messages contacts calendar appointments and so on For more information see Android Synchronization on page 29 Note If you see any errors during startup or if your connection appears to fail contact your IT administrator Congratulations You are ready to use Good for Enterprise applications on your handheld User s Guide 5 3 Using Good for Enterprise After your Android handheld or tablet is set up company email messages contacts and activity will be synchronized with it You can use the handheld to manage your email and contacts and view your calendar in the same way that you would in your company account Your 100 most recent company emails will be added to your handheld Email Starting up Good displays your email Inbox Compose message Display folders Inbox 56 Edit ai Last Month Chris Gone 10 4 AM Sales Meeting Today Eren Morris 10 48 AM Company Picnic ICONS Sales Meeting Today Bennett Schryver 10 16 AM Company Picnic Tap an Icon to We ve also invited tl display email calendar contacts Cristi
28. our reponse text Tap Save to save your text and return to Out of Office Tap the Enable Out of Office checkbox to turn on the automatic response The setting may take a half hour or so to take effect Signature From Preferences choose Signature to edit your email signature Enable 7 Tap to change how your signature is Use Signature used All mes ages or new messages ot Tap to edit your signature S gnature Text Ed ail signatul Tap Enable to turn on the feature You can choose to apply your signature to all email messages that you forward reply to or compose or just to those that you compose User s Guide 35 Email Use Signature Tap to choose On all messages On new messages only 9 To enter or edit signature text tap Signature Text Signature Text Edit email signature Sent with Good www good com Edit signature as desired Save Cancel Preview To display the first two lines of each message as part of the email list tap the Preview option in the Preferences list A green check signifies that the preview option is enabled User s Guide 36 Calendar Contacts HTML Support This option is available only if enabled It is enabled by default Turn on HTML on the Preferences Email screen to display HTML format emails as sent Turn off the option to cause all emails to be displayed as simple text If you turn off HTML support any HTML emails alre
29. roid will accept contact phone numbers for the following categories Work Mobile Home Pager and Fax The other company categories are not synchronized with the Android Use the plus and minus buttons to add and delete fields If you include the country code and or area code as part of a contact s phone number Good for Enterprise automatically includes this code as required when you dial the contact When you have finished entering contact information tap Save User s Guide 22 Calendar The new contact you added appears in the list of contacts and will be synchronized with contacts in your company account Calendar Good for Enterprise s Calendar feature keeps your handheld synchronized with your company calendar You can use your phone to monitor your company meetings and appointments When your handheld is set up all of your calendar events from the past week and all future events are added to it With this application you can e View existing events by day or month e Add new appointments Viewing Events You can start the Calendar application in Day or Month View A list of the day s events is displayed in Day View In Month View days with events are shaded The month s events are displayed in a scrollable list at the bottom of the screen an agenda view Day View SUNDAY Pl Pate New Event Previous day Next day Tap an item to expand it User s Guide 23 Calendar Month View
30. tacts Finding Contacts When searching a long list use rapid brush movements with your fingertip to accelerate scrolling in either direction Touch the screen to stop the scrolling If you scroll rapidly down a long list of contacts a tab appears at the side of the screen Tap and drag to navigate through the list letter by letter You can find contacts based on the first few characters of a first name last name or company This feature is useful for working with long lists of contacts You can search your personal contacts or the company directory or both To find a contact display the contacts list tap the Search field and tap Contacts Directory or Both Matches will be displayed for first and last names and company For example if you enter smi in the search field only contacts with that string in them such as Smith are displayed If the characters you enter do not match any contacts no names are displayed Note You cannot search the company directory while working offline Handling Contacts To edit or delete a contact press and hold on it in the contacts list A View Edit Delete menu is displayed If you choose to delete the contact you ll be prompted to confirm You can also delete the contact from its detailed view by pressing the menu button and then tapping Delete If you choose to edit the contact an edit screen is displayed You can also reach this screen from the contact s detailed view as wi
31. ted files Attach 0 _ to email Tap one or more files in the repository to select them Tap the Attach button in the repository to attach the selected files to the message being composed User s Guide 14 Email Long press a repository file to open it in a third party application or to delete it Responding to an Event Request Event requests sent from other users appear in your Inbox with an s icon You can use your handheld to respond to event requests From your Inbox tap the message to open the event request A description of the event appears Organizer 1 Charlie good Required dean2 David Luce Invitation recurring domino meeting Jul 2 09 00 4 PM PDT in SF When 07 02 2012 9 00 PM Until 07 02 2012 10 00 PM Where SF Repeats every day Effective 07 02 2012 for 5 occurrences Until 07 06 2012 Show in calendar No conflicts Calendar supports attachments Respond menu Accept Decline Tentative Sa C Accept decline or tentatively accept the request using the Respond menu After you choose a response a comments screen appears Add User s Guide 15 File Repository comments if desired Then select Send to send your response In the example screen above the proposed six hour meeting overlaps five existing meetings for the invitee After you send your response the event request is automatically deleted from your Inbox and moved to the
32. th the delete operation by pressing the menu button and then tapping Edit User s Guide 20 Tap a button or field to edit Contacts EB Edit contact First name Use plus and lohn minus buttons to add and delete Middle name fields Middle name Last name John C A E Se se oss sess sss ose ose WV BES IRS le Byd LOI RIS 0 IE ee Oe Oe oe oe oe oe Enter or change information in the fields as desired When you have finished making changes choose Save from the menu You ll be prompted to save or discard your changes if you attempt to close the window without saving Adding a Contact To add a new contact to the address book tap the Add button when in the Contacts list A New Contact screen is displayed User s Guide 21 Contacts HA New contact Tap a field or First name button to Spee edit it Tap First name Save when done Middle name Middle name Last name Lat dame Use plus and Phone numbers minus _ buttons to add and Mobile Phone number delete fields Email addresses C3 Ar Save Discard Ata minimum you must enter any one of the following items for a contact first name middle name last name company or email address The remaining fields are optional You can enter up to three email addresses for a contact You can also include a contact s title company address home address and notes about the contact The And
33. tification icon is required indicating that Persistent Mode is enabled Lock Tap to lock the Good for Enterprise application A Good password if set will be required to resume use If no Good password is set this feature is automatically disabled To set a password refer to Password on page 40 User s Guide 39 General Quit Select Quit from the Preferences screen to exit Good for Enterprise and stop synchronization completely If you exit using the Home key synchronization will continue in the background Password The system administrator may require that you enter a password to run Good for Enterprise The administrator sets policies that govern the format and function of this lock password You also have the option of setting such a password yourself even if administrative polices do not require it If the password you enter does not conform to the administrative policies that are set for your handheld an error message appears and you are prompted to re enter the password Your administrator can set a policy that removes Good for Enterprise and all its data from the handheld if you enter an incorrect password a specified number of times in a row You can use Preferences gt Password to enable a password change it and specify the idle time that will cause the Good for Enterprise screen to be locked 6 Password Ver Your administrator administrator can lock you out may seta after too many Enable te t
34. tion or access to a WiFi network if it is supported by your Android is required for synchronization to work when you are running Good Mobile Messaging User s Guide 3 2 Setting Up Good for Enterprise Once your account is activated by your IT administrator you will receive a welcoming message from Good that gets you started setting up Good for Enterprise You won t need to return your Android handheld or tablet to the administrator for setup or connect it to a computer Installing Good for Enterprise for the First Time To set up your Android with Good for Enterprise 1 User s Guide Your IT administrator will send you a message with your email address a PIN and expiration date if applicable and a URL address Make sure your Android is fully charged and your wireless connection is active See the documentation that came with your Android for details Use the Android browser to navigate to the URL address provided in the email sent by your IT administrator You will be redirected to the Good for Enterprise application in Google Play Click the link to initiate the download and automatic installation of the Good application When installation is complete launch the application Enter your login information This includes e Email address e PIN e Select Next Installing Good for Enterprise for the First Time A series of download install and connection screens appears The status indicat
35. to date corporate email calendar and contacts from behind the firewall when away from your desk System Overview Your Android handheld or tablet works in conjunction with your email server and Good Mobile Messaging Server software on your corporate network When you start up Good for Enterprise your Android handheld or tablet connects wirelessly with your corporate network using the high speed wireless network service supported by your Android handheld Good for Enterprise Service synchronizes your Android handheld or tablet with your email calendar and contacts just as those applications synchronize your desktop computer and laptop with your email server In this way your company and Android folders present the same information to you Public folders and personal folders stored on your PC hard disk or laptop are not synchronized Your Android Handheld and Tablet User Guide describes your Android before it has been set up for use with Good for Enterprise software In most cases the guide remains accurate after the Android has been set up However where your Android guide describes Email Calendar User s Guide 1 About Good for Enterprise Applications and Contact applications use this guide instead for your corporate account About Good for Enterprise Applications Good for Enterprise applications are wirelessly synchronized with your email server account The data that gets synchronized includes Email messages
36. u can also have your email account s contacts subfolders synchronized with Good on your device f your contacts support subfolders Tap Subfolder Sync to display a list of contacts subfolders and select those to be synchronized or unsynchronized by tapping the drawer icon next to them You can also turn on synchronization for a particular subfolder by tapping the drawer icon B in Contacts tapping the subfolder from the displayed list and tapping the synchronization prompt on the subfolder screen General Connected You can force your handheld to send any pending emails in your outbox and receive any available new mail by tapping Send Receive now on the Preferences gt Connected screen Once the operation is complete the handheld returns to continuous synchronization User s Guide 38 General You can cause your handheld to stop sending and receiving email continuously by tapping Work offline As long as the handheld is offline no email is sent or received Preference General will reflect whether you are connected or working offline Connected You are currently connected Tap to Work offline terminate syncing Send receive now Cancel Persistent Mode When you leave the Good application it continues to run in the background With Persistent Mode enabled the Android operating system is less likely to force close Good while in the background when additional memory is needed An ongoing gray Good no
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