CENTRE USER GUIDE Centre - The West of England MS Therapy
Contents
1. The West of England The West of England MS Therapy Centre CENTRE USER GUIDE The West of England MS Therapy Centre Bradbury House Wheatfield Drive Bradley Stoke Bristol BS32 9DB E Reg Co No 2312916 amp Reg Charity No 801155 The West of England Multiple Sclerosis Therapy Centre was established in 1985 to provide therapy support and information to people living with MS their families and carers Our Vision The provision of a Centre for people affected by Multiple Sclerosis MS and other neurological conditions which enables them to have a full meaningful and independent life Mission Statement Our mission is to provide a comprehensive range of therapies services counselling current information and support for people affected by Multiple Sclerosis in the West of England in our modern premises thereby alleviating some of their distressing symptoms and encouraging people with MS to remain fit active and mobile for as long as possible NB Oxygen Treatment as carried out at the Centre is so called to differentiate it from treatments at higher pressure The Chairman of Trustees is Mr Ken Edis Who was a Moonstone Trustee and elected chair of The West of England MS Therapy Centre in 2013 The Centre s Responsible Person is Mr Keith Taylor Who has been associated with the Centre from its inception and a Committee member since 1994 The Registered Manager is Mrs Doro Pasantes Who was appointed Administrativ2. Volunteer Chamber Operator Volunteer Chamber Operator Finance Officer Fundraising Manager Events and Community Fundraiser Therapists Lead Physiotherapist Senior Physiotherapist Senior Physiotherapist Physiotherapy Assistant Physiotherapy Care Assistant Volunteer Physiotherapy Assistant Counsellor Therapists with Practising Privileges Reflexology Aromatherapy Acupuncture Reiki Beautician Chiropodist CAB Worker Spasticity Clinic MS Clinic Continence Clinic have MS themselves so we are truly a self help organisation Updated July 2013 The West of England MS Therapy Centre Centre Opening Times am gt i m Thursday 9 5 00pm Friday 9a 4 30pm Therapy Timetables Oxygen Treatment Each session lasts approximately 1 hour amp 20 minutes please allow for 2 hours at the Centre Pressure 2 Pressure 3 Pressure 4 Monday 2 00pm 3 30pm 10 30am 5 00pm 12 15pm Tuesday 10 30am 9 15am 2 00pm 12 15pm 3 45pm Wednesday 1 30pm 10 30am 12 00am 9 00am 3 00pm Thursday 10 30am 1 30pm 9 00 12 00am 3 00pm Friday 9 30am 12 30pm 10 45am 2 00pm Friday 9am 4 15pm Group exercise classes Wednesday at 9 30am 10 45am 12pm Sessions last 1 hour Counselling Wednesday amp Thursday 10am 2pm CAB Clinic On the second Tuesday of every month Continence Clinic Every six weeks MS Clinic On the second Wednesday of every month Spasticity Clinic On the second Monday of the mont
3. 1 where there are no current symptoms to stage four where the most severe symptoms are experienced below are some of the symptoms that are experienced at these different stages Stage 1 This stage is where a diagnosis has been given following an attack but at present there are no symptoms Stage 2 This stage is known as a superficial obstruction of the acupuncture channels known as Meridians Symptoms at this stage have a rapid onset and usually affect a localised area with symptoms such as numbness or heaviness of the limbs body temperature changes poor balance visual disturbance and sometimes migraines and nausea When treating the patient with acupuncture at stage 2 the aim is to return their condition back to stage 1 Stage 3 After stage 2 has continued for sometime the energetic function of two different organs may start to become impaired this is not the same as organ disease in western medicine The first organ weakness causes digestive problems with symptoms such as poor appetite bloating after eating tiredness and fatigue pale complexion loose stools or constipation and further problems with walking and balance The second organ involved causes further visual problems which are worse for stress or fatigue muscular cramps stiffness spasticity and mild tremors again treatment at this stage is aimed at returning the person back to stage 2 Stage 4 At this stage the organ involved controls ageing urinary and sexual functi
4. any of their own personal records held at the Centre in accordance with the Data Protection Act Should anyone have the misfortune to collapse while on the premises staff trained in first aid will assist them until medical assistance arrives If this does not comply with your wishes please inform the Centre Manager If required we have access to a translating and interpreting service please ask the Manager for details Respecting the Privacy and Dignity of Centre Users It is important in the nature of the services provided that all the Centre s staff members are aware of the importance of respecting its member privacy and dignity at all times Specific arrangements include Private consulting rooms are available when either the member or the therapist requests them Information obtained as part of the therapist s assessments is treated confidentially and not given to anyone without the member s permission The Member s condition and or treatment will not be discussed with other healthcare professionals either within The Centre or externally without the Members permission Where this is granted suitable records will be kept Member s records are subject to the Data Protection Act and are kept in locked filing cabinets or secure computer systems Updated July 2013 page 9 The West of England MS Therapy Centre Arrangements for Dealing with Complaints by Centre Users Written policies are in place to ensure that t
5. of oxygen in the blood more can be delivered to damaged tissue to establish normal oxygen values and so allow recovery to take place Updated July 2013 page 5 The West of England MS Therapy Centre How does it work Oxygen is transported dissolved in the blood and also in combination with haemoglobin in the red blood cells Although haemoglobin carries most of the oxygen it is only the dissolved oxygen that passes into the tissues Breathing high levels of oxygen under hyperbaric conditions dissolves more in all of the body fluids and so more can reach areas where the circulation is diminished or blocked and so improve recovery The extra oxygen has additional benefits because it greatly enhances the ability of white blood cells to kill bacteria It also reduces swelling and allows new blood vessels to grow more rapidly into the affected areas What are the treatments like This is simple non invasive and painless treatment which most patients find pleasurable and relaxing You will be treated in a comfortable purpose built chamber by trained staff The treatment is in three phases 1 Compression After the door is closed there will be some noise as the pressure increases It will get warmer and you will feel fullness in your ears like descending in an aeroplane You will have been taught how to avoid discomfort by clearing or equalising your ears If you develop any discomfort inform the operator and the rate of compression can be reduced
6. to access other therapies on the same day as physiotherapy that the preferred order is as follows 1 Reflexology Aromatherapy Massage 2 Physiotherapy 3 Oxygen Treatment or Acupuncture Oxygen Treatment What is Oxygen Treatment It is increasing the concentration of just the same oxygen we breathe normally in air A barochamber is needed to allow the pressure around the body to be increased We all live under the pressure of the atmosphere and the extra pressure required for this treatment is small The technology is well established as all commercial aircraft are barochambers equipped with oxygen breathing systems Oxygen Treatment has a hundred year history but doctors have only recently recognised that even where the level of oxygen in the blood is normal there can be severe deficiency in the tissues Now the science is understood this use of oxygen is expanding rapidly around the world The treatment involves breathing pure oxygen in a chamber at 1 5 to 2 times normal atmospheric pressure for one hour at a time How will breathing more oxygen help The air that we breathe usually provides enough oxygen for both normal body metabolism and the repair of tissue damage after injury or illness However tissue damage or disease also involves the blood vessels within the tissue and this may reduce blood flow So just when more oxygen is needed the supply is reduced and recovery may be limited or even prevented By increasing the concentration
7. ation you think we should be made aware of acknowledge receipt of your notification that my patient can request to take part in any of the following therapies at your Centre Oxygen Treatment Physiotherapy Counselling Reflexology Aromatherapy Acupuncture Diagnosis any other information and comments understand that this note is not a referral and does not indicate an endorsement of the treatments available 5 een 00 REE Kg GE Ea pri AAA ANA Practice Stamp Please note that should you wish to discuss your patient s suitability for oxygen treatment or discuss the treatment itself in more detail you can contact our honorary medical advisor Prof Philip James Emeritus Professor of Medicine University of Dundee Consultant in Hyperbaric Medicine E mail oxygeninfo btconnect com or tel 0844 888 7990 N B There are over 60 MS Therapy Centres in the UK and Ireland operating on a charitable basis to offer advice information and a range of therapies to MS sufferers The first centre was established in 1982 and in excess of 2 million oxygen sessions have been provided without significant incident This treatment is supported by controlled trials For more info see www ms selfhelp org Although the centres operate primarily for the benefit of MS patients most are able to offer their oxygen chamber facilities for the treatment of other conditions If you would like further information in this respect please do not hesitat
8. cellations and equate to lost donations of 16 000 Musculo Skeletal and Neuro Physiotherapy For non MS clients and carers can access physiotherapy through the Bristol Therapy Centre Ltd Initial Assessment 1hr 55 Neuro 45min sessions 45 Musculo Skeletal 30min sessions 40 Please call Amrik Singh Sidhu MCSP MSc BSc Hons Physiotherapy on 01454 628 730 for availability and bookings ER m une AA AAA AAA ee Oxygen Treatment for Sports Injuries From July 2013 Oxygen Treatment can be accessed through the Bristol Therapy Centre Ltd Course of 20 sessions 600 10 discount available for payment in advance Further weekly sessions 35 per session Please call Natalie Pillai Oxygen Treatment Coordinator for availability and bookings on 01454 201 686 en e mer 200 Re en SD ET SMP Gi nn E nn The services and treatments below are available to registered Centre Users and may be limited to people with MS or to people who live within a certain catchment area due to funding restrictions Whilst primary costs for these treatments are covered by a third party the Centre covers the secondary annual costs of admin support and facilities which amount to 2 000 Continence Advisory clinic Continence Advisory Nurse Elaine Hambling 1hr initial assessment or 1 2hr appointments available on the second Wednesday of each month to clients with MS and other neurological conditions Plea
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10. e Assistant in 2007 and Manager from January 2009 Treatments and other services available at the Centre Information sheets giving the range of needs intended to be met by each of these therapies follow the list of therapists Physiotherapy Exercise Class MS Clinic with MS Nurse North Somerset Counselling Spasticity Clinic Reflexology Aromatherapy Massage Continence Advisory Clinic Acupuncture CAB Clinic Oxygen Treatment Reiki Chiropody Beautician Updated July 2013 page 1 The West of England MS Therapy Centre Doro Pasantes Alison Alderman Suzanne Harty Natalie Pillai Keith Taylor Ennyd Woodman Jan Kendall Jackie Uren Richard Weston Angela Ball Mike Huggett Ritchie Harrison Carol Haines Janet Epplestone Jenny Barstow Mary Jane Jones Julie Kerkin Amrik Singh Sidhu Slavka Tomlinson Louise Britton Mary Kehoe Sarah Friend Sandra Arbelaez Laura Massebo Ashley Marks Wendy Manning Alisa Winder Mr Angus Graham Anne Aherne Elaine Hambling Each of our therapists holds a relevant qualification in their own specialisation and maintains registration with their professional bodies We have many volunteers working at the Centre on a regular basis some of whom Staff atthe Centre Centre Manager Administrative Assistant Receptionist Oxygen Treatment Co ordinator Senior Chamber Operator Chamber Operator Volunteer Chamber Operator Volunteer Chamber Operator Volunteer Chamber Operator Volunteer Chamber Operator
11. e to contact the Centre 01454 20 16 86 Updated July 2013 page 1 a en E a ehe The West of England MS Therapy Centre Membership Form 2013 What does it mean to be a member of the MS Centre Every member of the Centre should agree with the following statements e recognise that the Centre is based on the principle of self help and exists to provide the therapies we decide are of benefit to us recognise that it is a charity run by trustees for the benefit of its members and people living with MS and others who can benefit from its services e recognise that it is not part of the NHS and that it does not receive support from the NHS or from any other Government or local authority sources e recognise that we the members have to help raise about 400 000 per year to provide the therapies and support we value e Inthe event of the Company being wound up I agree to pay a sum not exceeding 1 towards any outstanding debts in accordance with the Company s regulations e I recognise it s part of my responsibility under the principle of self help to do whatever I can to raise funds for the charity and therefore agree to donate the sum oft __ per month please complete a gift aid certificate if applicable K K K K E oR K K E K K K E K K OR OB Oe a K OB OB K ade ae de de de ek ade K de ade ade FF k k FF K K K K K K K K K K K K K K FF FF K K de de ode K K ae ade ole ale ae ale K K K ole ole ode K K I wish to bec
12. elling The emotional effects of MS can be difficult not only for the person diagnosed but also for their family and friends There are times in all our lives when we need more than anything to be listened to We may be facing a crisis feeling stressed or unable to cope feeling depressed anxious confused or just need to sort through some of our feelings in order to make decisions Counsellors are trained to listen attentively and sensitively to your concerns They will seek to understand and support you through the difficulties you are facing Counselling offers the opportunity to talk through your feelings and problems confidentially with someone who will not respond in a judgmental or critical way no matter what you may be experiencing and no matter how disturbing or distressing your feelings may be Counselling is available not only for anyone diagnosed with MS but also for their families and carers Counselling sessions usually last for one hour and you and your Counsellor will decide together how often to meet and for how many sessions Reflexology Reflexology works by unblocking energy pathways and rebalancing the energy flow within the body It stimulates the body s own healing mechanism For MS it is particularly good for e Improving circulation and energy levels e Relaxing muscles and reducing spasms e Alleviating stiffness and reducing pain e Improving bladder functions Aromatherapy Aromatherapy is a treatment usin
13. ese treatments must be made to the self employed therapist directly on the day of treatment Acupuncture Therapist Sandra Arbelaez Monday pm Friday am Initial assessment 22 30 minute session 22 Please enquire at reception for appointment availability and bookings Reiki Therapist Laura Massebo Traditional Usui Reiki 15 Block booking 10 sessions 130 Faere Lyte Reiki amp Money Reiki Blessing 5 Block booking of 10 sessions 35 Please enquire at reception for appointment availability or call Laura on 07848 848388 Chiropody Therapist Wendy Manning 30 minute session 15 Enquire at reception for appointment availability and bookings Aromatherapy or Reflexology Therapist Sarah Friend Monday am Tues am Thurs am 30 minute session 15 Please enquire at reception for appointment availability and bookings Beauty Treatments Therapist Ashley Marks 1 Friday per month Treatments include manicures pedicures waxing eyebrow shape Indian Head Massage facials 5 15 per treatment Please enquire at reception for appointment availability and bookings Volunteer Drivers We have a limited number of volunteer drivers who are able to bring people to the Centre if transport is required Charged at 45p per mile for the return journey Enquire at reception for appointment availability and bookings
14. fortnightly appointments available Mon Tues Thurs Fri subject to availability SD 15 45 Lead Physiotherapist Mary Jane Jones Senior Physiotherapists Amrik Singh Sidhu and Julie Kerkin Physiotherapy Assistants Slavka Tomlinson and Louise Britton Please enquire at reception for appointment availability or call the main switchboard number 01454 201 686 Ae nn ann A e Group Exercise Available on Wednesdays to clients with MS SD 5 8 Yoga Available on Thursdays from September 2013 to clients with MS SD 5 People with other neurological conditions please speak to physiotherapy department for exercise availability Oxygen Treatment Natalie Pillai Oxygen Treatment Coordinator Available 5 days a week Monday to Friday at pressures 1 5ata 1 75ata and 2ata absolute normal atmospheric pressure 1ata This treatment last approximately 1 5hrs Centre Users with neurological conditions Saturation 15 sessions SD 105 150 Individual Sessions SD 10 20 For non neurological conditions eg Cancer Diabetes Saturation 20 sessions SD 200 250 Individual Sessions SD 10 20 Counselling Individual counselling sessions available 1hr appointments on Wednesdays Thursdays from September 2013 SD 10 30 SD Suggested Donation Please consider making a donation for any appointment cancelled with less than 24hrs notice During 2012 these totalled 1 800 can
15. g essential oils extracted from various parts of trees and plants Massage is the most common form of administering the oils simply because it is the most effective For treating symptoms of Multiple Sclerosis it is particularly good for e Alleviating aches and pains e Relaxing muscles e Reducing stiffness e Improving circulation e Promoting a sense of wellbeing Updated July 2013 page The West of England MS Therapy Centre Acupuncture and Multiple Sclerosis Acupuncture has been practised in this country since as long ago as 1835 however very little was known about the theory of Traditional Chinese Medicine TCM outside of China It was not until China opened its doors to the west just a few decades ago that it was used fully in the west Acupuncture has been used with MS in this country since the 1970 s and has gained a good reputation for stabilising and improving the symptoms associated with the disease In recent years research and modern Acupuncture techniques have been able to get further improvements which are well documented TCM treats the patient in a holistic way that is say it treats the person as an individual on a physical emotional and spiritual level One person s experience of having MS may be very different to another s this means that their acupuncture treatments would differ so that the most appropriate treatment for that individual would be given TCM recognises four stages of MS ranging from stage
16. h Acupuncture Monday 2pm 5pm Friday 9 00am 1 00pm Reflexology Aromatherapy Monday 10 30am 1 00pm Tuesday 09 30am 1 00pm Thursday 09 30am 1 00pm Reiki Wednesdays 9 00am 1 00pm Chiropody Every six weeks Beautician Last Friday in the month Updated July 2013 page 3 The West of England MS Therapy Centre Physiotherapy The Physiotherapy Department has four Physiotherapists who are members of the Chartered Society of Physiotherapy registered with the Health Professions Council and are members of the Association of Physiotherapists with a Special Interest in Neurology and one Physiotherapy Assistant All physiotherapists attend courses to maintain and improve their knowledge of treatment of MS and liaise with other Health Care Professionals within the Centre and in the NHS The main aims of Physiotherapy are e To give general advice e To maintain and improve joint mobility e To prevent or reduce muscle spasms To maintain and improve muscle power To maintain and improve balance and co ordination To maintain and improve normal patterns of movement To prevent or reduce ataxia To maintain and improve function e To maintain and improve general fitness These in turn will help to prevent or reduce secondary problems Individual treatment sessions Individual treatment sessions are held predominantly on Monday Tuesday Thursday and Friday There are a small number of sessions available on Wednesdays Individual treatment se
17. he privacy and dignity of Centre members is maintained Private individual therapy rooms are available for confidential meetings The Centre s objective is to resolve any issues promptly and with justice while ensuring that the complaint is thoroughly investigated by a responsible person prior to its resolution 1 Any member of the Centre or a member s carer or personal representative having a complaint about any aspect of the Centre s operations or staff should in the first instance refer the complaint informally to a senior member of staff who will try to resolve the problem immediately If this is not possible the complaint will be referred to a member of the Management Committee Trustees The Management Committee member will a Within 2 working days of receipt of the complaint acknowledge it in writing b Advise the Chair of Trustees of the complaint c Consult with the Chair of Trustees as to the manner in which the complaint should be investigated and resolved The Management Committee member or the Chair of Trustees as appropriate will conduct any necessary investigation and provide the complainant with a full response in writing within 20 days of receipt of the complaint If the investigation is still in progress at that time the complainant will be given a letter explaining the reason for the delay and a full response in writing will be given within 5 days of a conclusion being reached 2 Ifthe complainant is dissatisfied
18. m ep en weg om mm wm aen wem vn SSTTO8 ON Aqueyd pasaysiday ETOZ Amt payepdn sea 000000 pas bg 3P0 HOS J3QUINN Juno99y YUEG 3WEN JIPJOH JUNODIY VL V6 07 2POD HOS 6STEETOT ON JUNODIV YUEG P37 10151419 34143 SIS043PS dn NN 3WEN JUNODIY J91ye319y1 Aep awes ay uo Je3 13MENb YIUON Ayana pug gt gen j AAA 34 WOJJ 341U3J Adesayy SIN puej3u3 JO ISIM aul 0 mm 3 JO UONBUOP Jenga e ayew 0 al PINOM 3P0 HOS yueg JO Ssouppy yueg JO JWeN Jadeueyyj Jueg y JO UONUINE y 104 ajgesijdde ji ainjeusis pie 14138 e pue sn 0 UOUEOUDOU J9pPJO 3UIPue s ay UINJSJ pue Japo FUIPUEIS e dn jas 0 yueq JNO 0 W104 SIY PUIS JO aye ISPI A yueg 0 WIOJ 13p10 suipue s JULNIJ AdVH3HI SW ANVIDN3 40 1S3M 3HL The West of England M Therapy Centre Therapy Centre Treatments 2013 Bradbury House Wheatfield Drive Bradley Stoke Bristol BS32 9DB Tel 01454 201 686 email info mstherapybristol org uk web www mstherapybristol org uk Centre Opening Times Monday 9am 6 30pm ES Tuesday Thursday 9am 5pm Friday 9am 4 30pm The services and treatments below are available to registered Centre Members The Centre raises money independently to cover the cost of providing these We encourage all Centre Members who are able to do so to donate generously to keep these services running Neuro Physiotherapy Individual Appointments 30 minutes weekly
19. ome a member renew my membership of The West of England MS Therapy Centre Limited Signature Date Membership Fee 20 00 I wish to pay by cheque cash standing order delete as appropriate Standing orders can be set up directly with your bank either online or in branch our form is attached for your use I would like to make a donation of If you are a UK tax payer a Gift Aid Form is included I am willing to help with store collections Please delete as appropriate Yes No I am happy for my photograph to be taken and used Please delete as appropriate Yes No I am happy for any correspondence to be by Email Please delete as appropriate Yes No If you supply your email address we will assume it is ok to contact you this way ETE ASA A A ee Please make cheques payable to MS Therapy Centre 3 Staff Tel MOD OFFICE USE ONLY Le Donationreceved EE Membership card issued me ENE Entered on computer I BG eenegen Rue Updated July 2013 page 2 SSTTO8 ON Aqeyd paJa3siday etoz Amt paepdn NO 0 ANP jaljas xe EUONIPPE ay Juem NOA U u nJa4 Xe JUIWISSISSP J 3S INO UO SUOIJEUOP ple 413 e a1ep9ap Isnw NO azea aayd y e Je xez wou ed NOA y suled jeyided 10 pue awodul JNO UO xe JUIIDHJNS Aed 193uoy ou NOA JO ss3Ippe pue aweu JNO aduey gt UONEJRDAP SIY 99ue9 0 PULM NOA y Bum Ul Auueu y Ayn ou aseajd 31eg pau3is 8007 dy 9 49148 JO UO 3A18 Jey TF Ayana UO xe JO
20. on and temperature is often affected with the person becoming hot or cold or occasionally a mixture of both When treating patients at this stage again the aim is to take them back to stage 3 and in my experience urination is usually the first thing to improve in patients at stage 4 Updated July 2013 page 8 The West of England MS Therapy Centre Consultation with Members Centre Users The following arrangements exist for consultation with members users about the operation of the Centre We welcome suggestions and ideas this is your Centre Please contact the Centre Manager with any ideas you may have use the Suggestion Box in the reception area or contact any of the Trustees The Centre s Trustees the officers of the Charity and members of the Board of Trustees are elected annually from the membership by the Centre s members at the Annual general Meeting A number of the Trustees are people with MS who attend the Centre regularly for therapy and are in frequent contact with a wide variety of patients Some other Trustees are partners carers of people with MS who also attend the Centre frequently and are in contact with other Centre users A survey is taken from time to time to consult with Members and obtain comments on the operation of the Centre The returned forms are anonymous A summary of the comments made is given to the Chair of Trustees and placed on the noticeboard to inform Members Members have the right to access
21. or halted 2 Treatment The treatment begins when the pressure reaches the prescribed You may then rest read or listen to music 3 Decompression The operator will let you know when the treatment is complete and the pressure will be lowered slowly at a comfortable rate for your ears In the chamber wear comfortable clothes No smoking materials matches or lighters are allowed in the chamber Check with the operator if you want to take any particular item into the chamber Note The chamber can be decompressed quickly and safely at any time during the session if necessary When breathing oxygen you cannot suffer decompression sickness A special note on how to clear your ears As soon as the pressure increases in the chamber you will need to start making your ears pop There are several ways to do this and the operator will help you to discover the method that suits you best Usually the easiest way to clear the ears is to swallow Some find blowing their nose whilst holding it and the mouth closed is also successful Alternatively you can try moving your lower jaw from side to side then in and out It is helpful to have a small drink of water available during your session Do not worry if you cannot at first effectively clear or pop your ears but let the operator know straight away and they will be able to stop or slow the compression and offer advice Updated July 2013 page 6 The West of England MS Therapy Centre Couns
22. se enquire at reception for appointment availability and bookings Spasticity Clinic Spasticity Consultant Mr Angus Graham 1hr appointments available on the first Monday of each month to clients with MS A GP referral is needed for Angus Graham s clinic Chatterbox Organiser Angela Ball A monthly group that meet at the Centre on different days and chat about whatever is on their minds Please enquire at reception for details of next Chatterbox session Citizens Advice Bureau CAB Advisor Alisa Winder 1hr appointments available on the second Tuesday of each month to clients with MS from Bristol South Glos and North Somerset Please enquire at reception for appointment availability and bookings MS Nurse Clinic North Somerset MS Nurse Anne Aherne 1 2hr Ihr appointments available on the second Wednesday of each month to clients with MS living in North Somerset Please enquire at reception for appointment availability and bookings Outreach exercise class with the North Somerset Branch of the MS Society The Campus Weston Super Mare Senior Physiotherapist Julie Kerkin 2 X Ihr exercise class For availability and bookings call Janet Smith NSMSS on 01934 414543 The services and treatments below are available to registered Centre Users at a reduced rate given by the therapist in return for free use of the Centre facilities and a donation by that therapist of 2 per used appointment Payment for th
23. ssions consist of an initial assessment followed by a joint discussion between client and Physiotherapist to decide what treatment is suitable for them Clients can attend weekly monthly or on an as needed basis by appointment Exercise Classes Exercise classes take place each Wednesday at 9 30am 10 45am and 12pm Before commencing exercise classes an individual appointment is required so that an assessment can take place to ensure that the exercise classes are suitable for the client The aims of the exercise classes are e To maintain and improve normal patterns of movement e To maintain and improve co ordination e To maintain and improve balance e To maintain and improve general fitness e To socialize with other people and have fun e To relax The exercise classes consist of e Exercises in sitting e Exercises in lying e Exercises in kneeling if appropriate for the client e Exercises in standing if appropriate for the client e Patterning exercises including stretches e Relaxation Updated July 2013 page 4 The West of England MS Therapy Centre The physiotherapy department is well equipped and includes the following e Tilt table e Passive exercise bicycles e Parallel bars e Standing walking frame including Evolve shadow and Easyglide 6000 e Balance master e Balance trainer e Cross trainer e Vibro gym e Wii Fit If you would like to attend for Physiotherapy an appointment is necessary We would advise clients wishing
24. with the proposed resolution of the complaint he or she may refer the matter in writing to the whole Management Committee It will be considered at its next scheduled meeting or at the discretion of the Chair of the Trustees at an extraordinary meeting called for the purpose of considering the complaint Such a meeting will include the right to make a personal representation by a the complainant and b the person or persons in respect of whom the complaint has been made The resolution by majority vote of the complaint by a properly convened and quorate meeting of the Trustees will be communicated in writing to the complainant within 5 days of the meeting having taken place 3 A reference copy of the Complaints procedure is to be kept by the Centre Manager and is to be made available on request 4 Where requested the complainant and or family members will be given support by a mutually acceptable centre member in using the procedure Updated July 2013 page 10 The West d England The West of England MS Therapy Centre Bradbury House Wheatfield Drive Bradley Stoke BS32 9DB Tel 01454 20 16 86 email info mstherapybristol org uk STRICTLY CONFIDENTIAL web www mstherapybristol org uk GENERAL PRACTITIONER NOTIFICATION FORM Your patient has applied to this Centre for therapy We would be most grateful if you could complete the form below and return it to us along with confirmation of your patients diagnosis and any other inform
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