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Secure Global Desktop User Guide

1. Secure Global Desktop User Guide A guide to using the Secure TARANTEMA Global Desktop Client Secure Glohal Desktop Interface Terminal Services Edition G TARANTE VA Last Updated December 17 2004 Secure Global Desktop Version 4 0 1999 2004 Tarantella Inc All rights reserved The information contained in this document represents the current view of Tarantella Inc on the issues discussed as of the date of publication Because Tarantella Inc must respond to changing market conditions it should not be interpreted to be a commitment on the part of Tarantella Inc and Tarantella Inc cannot guarantee the accuracy of any information presented after the date of publication This white paper is for informational purposes only TARANTELLA INC MAKES NO WARRANTIES EXPRESS OR IMPLIED IN THIS DOCUMENT Complying with all applicable copyright laws is the responsibility of the user Without limiting the rights under copyright no part of this document may be reproduced stored in or introduced into a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise or for any purpose without the express written permission of Tarantella Inc Secure Global Desktop and Secure Global Desktop License Policy Manager are trademarks or registered trademarks of Tarantella Inc Microsoft and Windows are registered trademarks of Microsoft Corporation All other company product and brand na
2. What management information does Secure Global Desktop log that relates to me Secure Global Desktop logs application usage information that it uses to generate business intelligence reports It logs information like who used an application at what time for how long and from which client computer Administrators want this information so they can keep track of the number of application licenses that they require and they can avoid keeping too few or too many application licenses Nonetheless if you have questions about this you can contact your Secure Global Desktop administrator Removing the Tarantella Client Can I uninstall the Secure Global Desktop Client You can remove the Secure Global Desktop Client software by using the Microsoft Add Remove Programs utility to remove the Tarantella Connection Manager program However if your client computer is running Windows 2003 Windows 2000 Windows XP or Windows NT 4 0 you can uninstall the software only if you are an administrator on your computer Can I delete any leftover shortcuts When you uninstall the Tarantella Client the client removes application shortcuts that it created on the client computer If you created some shortcuts for Secure Global Desktop applications and did not use the Secure Global Desktop utilities provided to do this Secure Global Desktop will not remove these shortcuts If you find some unwanted shortcuts after Secure Global Desktop deletes the Tarantella C
3. drive letters When saving a file to your local drive you will see an alias name assigned to your drive For example when saving to your C drive you will see the following label C on Client C on Client represents your local C drive Why can there be an occasional delay or lag in saving and opening files Because your data files often reside on your client computer and the application runs from the server computer you might notice a delay when you open a file This delay might reflect the size of the file the bandwidth used by the network connection or some non specific network latency Nevertheless in many instances you will experience no latency Printing What printers does Secure Global Desktop support Secure Global Desktop allows you to print to any printer that is accessible from your client computer Hence if you can print to a printer from a local application then you can print to that printer from a Secure Global Desktop server based application Secure Global Desktop User Guide 17 December 2004 20 Secure Global Desktop Concepts Disconnect and reconnect Why are the printer names different from the original printer s names At any given time multiple users can connect to the same Application Server In order to recognize individual user s printers Secure Global Desktop creates unique printer identifiers To do this Secure Global Desktop adds information to each printer s name Can jobs print
4. AS EEO EAS 27 ODT OTS ve ot ied elas bs Sie STE as ote Dla Be des wed Ces ae econ 28 Download CEN ssie arcana ania tains Sean 4 och Satie ae Seek ene a S 29 About rissies rer eenia erp eea HS AOR 4 PRG are AE AEE RR e es 29 Tarantella Connection Manager cccccc ccc cc ccc ecccccscescees 29 TROUBLESHOOTING 65 yhoo 54a he ha a I Ae a What s in this chapter i 6 5 cs60i4 08s esce sets Sees cesedcawee ve keesne 31 Errors and common queries ccc cccc reece cc cccccsecsecescescees 31 Logon fails with null error esate Oaks oars baleen a wn Baa eee ese 31 Launch Pad Favorites page is not displayed 0 ccc cece cence ence cceeees 32 Corrupt installation detected CLTON 6 wares dex boete wd bodied ee od a ie oe eh oak dace 33 TEES BFPO eeaeee ese saves eg kG aia E ET EDANE E EE E call AATA A S 33 Secure Global Desktop User Guide 17 December 2004 iii Contents EaunchFailed error arses Ms ee RANG SRE ESE GOES AER ERE ER ORG REAREN 34 Load Balancing Failed CIVOT 5s ite Swe eae eae Bae ARE OR RR Ee 35 Correct icons not displayed sa 3 os s4 dacs os baie Sea ei ane asa waa ae 35 Unable to launch Gp PU CON OMS iors ck Sie 0 ee 8 ees But eS OSE eae ee re 35 Tarantella Connection Manager icon oss cise ce bee ee ee eRe Oe 36 Application prompts fOr password 0 ccc cece cerca cece cence eens eceseees 36 Application SHOTICUISS sisses anea eaaa EN Se es Se EN RE ARES AES 36 Netscape CIT OT einstein Ve NaS RES Naa ee ee Ee
5. Ee 37 IE setting for SharePoint server whisk oie ise ee eR he 38 Unable to launch applications on Windows 95 0 ccc cece nce neces 39 DCCULILY SENDS CITO scents Ra ates Mace w aaa tah Oa PES EE ET 39 PROUT USrree oe Siw Sasa a iene etn aia chute sahara a se ataiiale e aurea G wires a a a n SO What s in this chapter s 6 4 0 60 sa ciea weds din da eb aaaie ae 86 eC as Ree eas 40 About Tarantella ico sia oin 64 sake alsa wis 0h Se Res ARS a E wh Ae RA E a 40 About Secure Global Desktop from Tarantella cece cee eeeceeee 40 Other sources of information cc cece cece cece cece cece rece wees 40 ABBREVIATIONS cos ssite 6004 46 06 0Oe SDs ad ae awe Wh a a es eae OL What sin this appendix osese eenginie ane hh ok hook ob eRe Ee Rok ORE 41 Abpreviatio s sis vcieeen sda sen tes Wes Es KANG Cee Le OL Ea eet ey Were 41 Secure Global Desktop User Guide 17 December 2004 iv About This Book What s in this book About This Book What s in this book This book explains how to get started with the Secure Global Desktop Launch Pad It explains the concepts and provides help for using the Secure Global Desktop Launch Pad It also provides steps for troubleshooting Intended audience This book is primarily intended for users of the applications in a Secure Global Desktop team Using this book This book is organized as follows TABLE 1 Contents and description Chapter A ppendix Getting S
6. Symptom Even after entering correct credentials on the Logon page you are not able to logon to Launch Pad Web part in SharePoint Portal Server and are returned to the Logon page Cause Internet Explorer settings on your computer do not allow third party cookies Resolution Open Internet Explorer and change settings to allow third party cookies by changing either the Privacy settings or the Security settings Changing Privacy Settings 1 Select Tools gt Internet Options 2 Click the Privacy tab 3 Move the Privacy Preferences slider down to set the privacy level for Internet to Low 4 Click OK to allow all third party cookies Changing Security Settings 1 Select Tools gt Internet Options 2 Click the Security tab 3 Select Trusted Sites Web content zone and click Sites to open the Trusted sites window 4 In the Add this Web site to the zone field enter the domain or IP address of the Launch Pad Web site NOTE You can contact the Secure Global Desktop administrator to get this IP address Click Add to add the site and then click OK to exit the Trusted sites window Click Custom Level to open the Security Settings window In the Reset custom settings area select Low from the Reset to list Click OK to exit the Security Settings window oO MO NOM Click OK to save the settings Secure Global Desktop User Guide 17 December 2004 38 Troubleshooting Errors and common queries Unable to launch appli
7. Yes Win 98 Yes Yes Yes Yes Yes Yes Yes Win NT Yes Yes Yes Yes Yes Yes Yes Win XP Yes Yes Yes Yes Yes Yes Yes Win Me Yes Yes Yes Yes Yes Yes Yes Win 2K Yes Yes Yes Yes Yes Yes Yes Win Yes Yes Yes Yes Yes Yes Yes 2K3 Secure Global Desktop User Guide 17 December 2004 5 Getting Started What is Secure Global Desktop The following table lists the availability of various connection settings on each operating system TABLE 4 Os Adjust Bitmap Comp Seamles Launchin Reconne SPR Logoffidle or Drive and Unidriv Display Cachin ressio s existing ct disconnected Printer r g n Window connectio connections sharing s ns CE No No Yes No No Yes Yes Yes No No 2 12 CE No No Yes No No Yes Yes Yes Yes Only No 4 x on Windows 2003 server Win Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 95 Win Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 98 Win Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes NT Win Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes XP Win Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Me Win Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 2K Win Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 2K3 To enable this setting on Windows 2003 servers select the Native option from the Connection Settings page Browsers The Launch Pad can be accessed on Windows 95 Windows 98 Windows NT Windows XP Windows Me Windows 2000 Wind
8. applications on the Secure Global Desktop Application Servers directly from the documents You can open files by double clicking the files that have file associations to remote applications File Associations allow opening an existing file without first opening the application on remote Application Servers If you enable file associations when you double click a file that is associated with an application on an Application Server the file automatically opens in the application on the remote Application Server How can I enable file associations from the Launch Pad If the Administrator settings allow you to enable file associations you can use the Launch Pad to select applications for file association You can enable file associations for applications from the Options gt Update gt Update Application Options page by selecting the check box in the File Associations column for the relevant applications On the other hand if the Administrator settings make the application settings binding on you the file associations made by the Administrator will be created on your computer When are file associations created on my computer If the file associations are enabled they are created on your computer whenever you or any other user e Runs the Launch Pad and logs in e Reboots the computer e Logs on to a computer as a different windows user e Clicks the refresh applications list link on the Launchpad e Right clicks the Tarantella Connectio
9. ccc eee eee eeeees 15 How can I override the file associations suse baseboard Baek Sa oe 16 SHUECCUIS 150 sis 855s Foe n a e a eRe he ee eee emo 16 WHO OWNS the SHOVICUISS 56 39 6008 mis oi as Re SVEN nis bran RR Ee Hees ES 16 Where do T Creare Shortcuts Zer eea ena n EE E Wares Sux atte eae EEEE Ea 16 What happens when I log on to the domain sssssssuonnnnenesnessesn 17 Will applications from different servers exhibit different behaviors 17 When does Secure Global Desktop create ShOrtcutS 0 0 cece ccc c cece ecees 17 When do shortcuts Tefresh 244 3 205 0 seono 5 Osos Se fbb ees hans dees se keen 17 What happens with a refresh event 0 cccccccccccccccccsccesecessscens 17 Multiple applications per session cece cece cece cee ce eee eceeces 18 Why can I see multiple applications but only one session on Connections page 18 CHENG Groups agin 6 oso paisa aise SONS AH ea Sek VETOES CES RE OEE RRS Oe ce ees 18 What isa Client Grop ween sia asennad E E E ele tas Macias Reale tatd ale Wace Mes 18 Are Client Group shortcuts any different from User shortcuts 0 0008 18 Client Groups and printers sa ss 05a ares 6 eK OR ORS OE LA ES eee EEO OS 19 Chent drive ACCESS 25 6bcenk a eer ccke sb E E 5d e COD Eee EEA ES 19 What is Internet File Sharing IFS cscs a0 6 casein 6 8a 50S oe ade di ees 19 How does IFS drive lettering work 0 ii 0s 6 0 006 esi a eee a ee eee eee ees 19 Why can there be an occasional del
10. error Launch Failed error Load Balancing Failed error Correct icons not displayed Unable to launch applications Tarantella Connection Manager icon Application prompts for password Application shortcuts Netscape error IE setting for SharePoint server Unable to launch applications on Windows 95 Security settings error Logon fails with null error Issue Logon to Launch Pad fails with null error Symptom The Launch Pad displays null error when you try to logon to the Launch Pad Secure Global Desktop User Guide 17 December 2004 31 Troubleshooting Errors and common queries Cause One of the reasons this happens is when you try to logon to the Launch Pad after the administrator deletes you as a user from the domain and then adds a user with the same logon name to the domain Resolution Contact the administrator Launch Pad Favorites page is not displayed Issue Launch Pad Favorites page is not displayed after logon Symptom Cause Using Internet Explorer 6 0 on Windows 2003 when you access the Launch Pad Web site the following window appears Internet Explorer Content from the Web site listed below is being cl blocked by the Internet Explorer Enhanced sose Security Configuration http useus IV Continue to prompt when Web site content is blocked Learn more about Internet Explorer s Enhan
11. for documents for an application Cause This is standard Windows behavior after changing icons Resolution 1 Press Ctrl Alt Del and click Task Manager Click the Processes tab Select explorer exe and click End Process Click Start gt Run Type explorer in the Open field and click OK The correct icons should now be displayed OI ce GO ADS Unable to launch applications Issue Unable to license application sessions Secure Global Desktop User Guide 17 December 2004 35 Troubleshooting Errors and common queries Symptom A message box appears with the Unable to license application sessions error Cause The base key may have expired and the administrator has not activated the system using the Activation Key or the number of licenses for the application are exceeded Resolution Contact the Administrator Tarantella Connection Manager icon Issue Tarantella Connection Manager tray icon not visible Symptom Tarantella Connection Manager tray icon is not visible on the Task bar even when connected to the Launch Pad though Secure Global Desktop shortcuts are present Explanation The administrator may have made the client computer a part of a Client Group and hidden the icon Solution Contact the Secure Global Desktop administrator this is as designed Application prompts for password Issue Application prompts for password to unlock computer Symptom If you launch an application through Secu
12. gt Software gt Classes in the left pane 4 Right click the file association folder that you want to delete and select Delete from the shortcut menu 5 Repeat the previous step for each file association you want to delete Shortcuts Who owns the shortcuts Secure Global Desktop creates shortcuts on a per user basis Therefore you own your shortcuts and you cannot access another user s shortcuts Where do I create shortcuts You can create shortcuts in the Windows Start menu and or on the client desktop NOTE Secure Global Desktop creates only one shortcut for two or more applications that have the same name in the Windows menu and on the desktop However you can see all the applications on the Favorites and Applications pages of the Launch Pad Secure Global Desktop User Guide 17 December 2004 17 Secure Global Desktop Concepts Shortcuts What happens when I log on to the domain You receive application access based on your domain affiliations Because Secure Global Desktop leverages the domain for user information Secure Global Desktop automatically creates your shortcuts based on your membership in different user groups or organizational units In addition if the computer belongs to a Client Group the Client Group shortcuts are also available on your desktop However your shortcuts always override the Client Group shortcuts You receive application access automatically when you log on to your cl
13. page 1 If you are not on the Logon page access the Secure Global Desktop Application Launch Pad and click Log On 2 Enter information in the following fields Logon Name Generally this is the logon name you use to logon to your domain If you are having problems logging on please contact your administrator e Password This password belongs to the user that you specified in the Logon Name e Log on to This identifies the domain to which you belong If you do not know your domain ask your system administrator 3 If your system administrator provides automatic logon privileges to you you will see the Automatically log on from this computer check box on the Log On page Select this option to log on from this PC in the future without typing your logon name and password 4 Click Log On Launch applications for the first time You use the Secure Global Desktop Application Launch Pad page to initiate an application launch To launch one of the applications 1 Log on to Secure Global Desktop using Launch Pad and from the navigation bar click Favorites or Applications 2 Click an application s name or its icon Tarantella Connection Manager talks to the Load Balancer to find the Application Server that has the least load and your launch request is directed to an Application Server The application you choose runs from that server and displays on your computer Related Information If you attempt to use an applic
14. the application supports it you can configure an application to save your work regularly and automatically If you establish a practice that saves your work regularly you may lose little or no data in the event of an idle time out Shadowing What is shadowing Shadowing is the ability of an administrator to view and control your session Administrators can view any user s application session and guide that user through any problem Can you explain the shadowing prompt and its relevance A Shadowing prompt ensures that you are aware that your Secure Global Desktop administrator or a technical support representative wants to watch your session s behavior Depending on the corporate privacy policy this may or may not be of relevance Application Behavior Do applications behave the same on different operating systems You may see some behavior that you do not understand and this may reflect the behavior of RDP in different Windows operating systems If you always receive applications from the same Application Server or if all of the Application Servers run on the same operating system you will see no difference in the way the application runs However if your site uses Application Servers that use different operating systems you may notice differences in the way the application runs Attributes that may differ include e Icons e The application s version e Seamless windows e Launch behavior and messages during launch e Applica
15. with high quality color and high resolution Secure Global Desktop is unique in that it enables you to print images that have high quality color and high resolution to printers that support these capabilities Secure Global Desktop does notlimit the quality of your print jobs just because your applications are running from the server Can there be other loss of printer functionality like print preview When using server based applications via Secure Global Desktop it is possible that you will see some missing functionality while printing Specifically print preview may not be accurate the duplex printing might not work and the paper tray selection feature may not work These limitations can exist when an administrator chooses to use only the Secure Global Desktop Unidriver which is a proxy for the actual client printer driver When your required vendor specific driver is on the server and the administrator permits its use you will not lose printer functionality Why are some print jobs different from their print previews When Secure Global Desktop does not have the actual client s vendor specific printer driver on the server Secure Global Desktop can still accommodate print preview requests It does this by generating a print preview based on the Secure Global Desktop Universal printer driver Later when Secure Global Desktop executes the actual print job it uses the client s actual vendor specific printer driver Because Secure G
16. 4 2 About This Book Using this book Are the examples correct Do you want more examples e What features of this manual did you like If you find any errors or have any other suggestions to improve the quality of this publication please indicate the chapter section and page number if available You can submit comments to us in the following ways Email documentation tarantella com e U S Mail Technical Publications Tarantella Inc 425 Encinal Street Santa Cruz California 95061 1900 If you would like a reply please include your name address and telephone number Printing this book This guide is optimized for printing on Letter page size 8 5 inches by 11 inches If you would like to print on any other page size select the Fit to page check box in the Print window before you print this guide Secure Global Desktop User Guide 17 December 2004 3 Getting Started What s in this chapter Getting Started What s in this chapter This chapter provides information on what is Secure Global Desktop and helps you get started with the Launch Pad What is Secure Global Desktop Secure Global Desktop from Tarantella enables system administrators to manage end users application servers and centrally hosted Windows applications in a way that is simple intelligent and cost effective Secure Global Desktop and Terminal Services Secure Global Desktop is an application delivery m
17. Global Desktop Launch Pad Web site ask your administrator for the URL or you can ask your Secure Global Desktop administrator to push the Tarantella Client to the client computers using a third party tool If you access the URL from your client computer Secure Global Desktop determines if the correct version of the client is already present on your client computer If it is absent Secure Global Desktop prompts you to download new software What do I need to know before I download a client You need administrator rights to download and install the client Client upgrade Why do I need a client upgrade You need a Tarantella Client upgrade on the Client computers where the Secure Global Desktop users log on to upgrade from Canaveral iQ v2 0 or later to Secure Global Desktop v 4 0 This upgrade allows the system to use all the features available in the Secure Global Desktop upgrade The new client uninstalls the old client and then installs the new client You do not have to reboot the computer generally When the administrator upgrades the team to Secure Global Desktop v4 0 if you have already upgraded to Tarantella Connection Manager v2 1 the Tarantella Connection Manager v4 0 task bar icon appears green instead of the usual maroon when there are no active connections This is to indicate that a newer version of the client is available for download After downloading the latest client the Tarantella Connection Manager task bar icon appea
18. Global Desktop administrator can set up ports that permit you to access Secure Global Desktop through the firewalls The ports you need opened are TCP port 4660 3389 and 80 outbound from your firewall or proxy Once your administrator arranges for you to log on to Secure Global Desktop from outside you need to decide how you will access Secure Global Desktop If you access Secure Global Desktop from your own home computer you will access Secure Global Desktop from a relatively secure location If you access Secure Global Desktop from an Internet caf or from another publicly located computer then you need to be aware of some special security precautions For optimal security you must follow these rules 1 You must choose not to save the password for applications that you launch This means when you view the Secure Global Desktop Application Launch Pad and you see the setting Automatically log on from this computer you need to clear the check box 2 You must close all applications and exit the browser application after you finish your work Secure Global Desktop User Guide 17 December 2004 12 Secure Global Desktop Concepts Accessing remote applications 3 You must delete all shortcuts To do this right click the Tarantella Connection Manager tray icon and choose Delete all client settings Accessing remote applications Favorites You can launch applications from the Secure Global Desktop Application Launch Pad We
19. RE SS He OE ES wR a DRE eo a eS 11 Why do I need a client upgrade zie ieckie ee Pye ta ncach deme hee Meee 4 hea BAe ee ae Il How can I download a new Client wecks di wen oo 6 hoa eR oe Il Accessing Secure Global Desktop ccc cece cece cece ccc ce cesses 12 Can I access Secure Global Desktop from a public network or public client 12 Accessing remote applications 0 ccc ccc cece cece cece cece cece eens 12 POVOTIIOS sites Zee MS PCN Veet SEN is E of E N REAREN ETAN EE gna Bee 12 Secure Global Desktop User Guide 17 December 2004 Contents ADDNCONGNS its Maan teak Sues due caw dee ee wen eae eee ee els 12 SEALE INCI kn piso are nity dS eRe SRR se ER EE OU NSA RAS ERENT RE ERS 12 Desktopi as Spt ates a dea state C EEEE E EE E ea ede ea eee aural week ed ataie 13 File ASSOCIU ONS vig sre E E owe Sas SG A OG EEA AOD R GWAR EA OE 13 Launch Pad and seamless operations ccc ccc ccc ccc cccccscceees 13 When should I use the Launch Pad cece cece cece cece eee e cence eens 13 Launch Pad URL switches ai i o5 0 6 6600 06 e s BG eis CSRS aoe N OW ewe 14 Single Port Relay euics cwws ew Kees Oe A ee ASS hee ee Se es 14 EGUNCH POG Style ie rolida tes oe esas inde Glee Seek we bard ae ed a a 14 Pile aSsOClaHONS sesos S55 esha ee ea ee Os toe a ees seeks kOe eRe E ES 15 How can I enable file associations from the Launch Pdd ccccece ween 15 When are file associations created on my computer 6 ccc
20. ain the shadowing prompt and its relevance c cece e ee eens 22 Application Behavior ssssssssssessscecesesessesesesesesceoeoeo 22 Do applications behave the same on different operating SySt MS 000005 22 PRIVSEY 05 ic Ee eS eaae E E ie RGR SS Ne eee a oe 23 How can shadowing affect privacy ccccccccccccccccccccccsccesscesee 23 What management information does Secure Global Desktop log that relates to me 23 Removing the Tarantella Client 0 0 c cece ccc cece cece cece eens 23 Can I uninstall the Secure Global Desktop Client 0 0 0 c ccc cece cece ween 23 Can I delete any leftover shortcuts 6 os58 ktewls cece Ree ee See decal Ree eS 23 Can I delete the Secure Global Desktop browser CaChEe 1 ccc cece ween 24 LAUNCH PAD HELP 622255 Gace ssa thats tes See ee te cee oie a AA What s in this chapter 5 5s20 6s95 Oe Sie 4 25s VERS HRS ERG SO Pree ROSNER 25 Secure Global Desktop Launch Pad ccc ccc cece cece cece ce ececes 25 Introducties uree 4 wats es BRR ARACEAE TRS aa wa He TA Saas 25 Installing the Tarantella Connection Mandger cccccc cece cccecceeees 26 Logging on to Secure Global Desktop Application Launch Pad s s s 26 Secure Global Desktop Application Launch Pad Pages 0005 27 Favorites isos fc or lan dosing a eval yadda ion lg Se ais wa add loa tena oe Ga ied 27 Applications se wis aai Tae E E ou muale sr a ak noah ware a meee eel S 27 CONNECTIONS eoi a esain AR AES a Ek
21. al Desktop Quick launch You can create desktop shortcuts and file associations that permit you to launch of your favorite applications or open documents with file associations with just one click Convenient and reliable printing Secure Global Desktop provides printer driver support to ensure that your printing experience will be successful and uneventful You can print to printers that are connected directly to your computer or those located on the network Convenient file manipulation You can save files to your local drives or to local network drives Expedited help You can access the Secure Global Desktop online Help You can also have your system administrator manage your remote session from anywhere on the network Secure Global Desktop Clients A Secure Global Desktop v4 0 installation creates a team whose applications can be launched from computers with the any of the following operating systems e CE 2 12 or CE 4 x CE NET e Windows 95 Windows 98 Windows NT Windows XP Windows Me Windows 2000 Windows 2003 The following table lists the availability of various Secure Global Desktop features on each of these operating systems TABLE 3 Secure Global Desktop Clients and Features OS File Client Connection Drive Printer Shortcuts SPR Associations Groups Settings Sharing Redir CE 2 12 No Yes Yes No No No Yes CE 4 x No Yes Yes Yes Yes No Yes Win 95 Yes Yes Yes Yes Yes Yes
22. anagement program that works within the network centric Server based computing paradigm It is a server and web based computing solution that offers application provisioning and environment configuration from one familiar easy to use Management Console With Secure Global Desktop you can use your application delivery resources more efficiently to achieve high performance cost effective application delivery that is easy to deploy and manage Secure Global Desktop provides a cost effective intelligent application management solution for reducing the cost of deploying and maintaining application software Secure Global Desktop and you Secure Global Desktop enhances your computing experience and your productivity by allowing you to run applications from remote servers The Secure Global Desktop Applications Launch Pad provides the following benefits for users Web based access Secure Global Desktop Application Launch Pad is a Web based application portal that provides easy access to any remotely located provisioned application from your Web browser Fast setup Secure Global Desktop provides an installation process that makes it easy to download the client software to your computer with clear instructions and familiar functionality It takes only minutes to download the Tarantella Connection Manager client software and install it on your computer Secure Global Desktop User Guide 17 December 2004 4 Getting Started What is Secure Glob
23. applications are not assigned to you as a user either directly or indirectly you will not be able to launch them Your shortcuts are not created on the computer as the administrator has disabled them for the Client Group to which your client computer belongs Solution Contact your system administrator Netscape error Issue Some operations in Launch Pad when using Netscape Browser show Data Missing error Symptom The following error is displayed forcing you to click Reload he Missing Post teply dota Netscape i A GRA ee te G2 See i T E okma A Lox G heo 7w svurdgtakeraces coms4vedifognimane gt awusdtalienices com 443 adi login main ep EN Data Missing This document resulted from a POST operation and has expired from the cache Ifyou wish you can repost the form data to recreate the document by pressmg the reload button Cause This is due to the memory cache setting in Netscape Resolution Increase the memory cache setting in Netscape to prevent this error from recurring Launch the Netscape browser Secure Global Desktop User Guide 17 December 2004 37 Troubleshooting Errors and common queries 4 Select Edit gt Preferences The Preferences window appears 2 Inthe left pane expand Advanced and select Cache 3 Inthe Memory Cache field enter a higher value 4 Click OK IE setting for SharePoint server Issue Cannot log on to Launch Pad Web part in SharePoint Portal Server
24. arly when you reconnect a disconnected session or connect to a session on another client computer all the applications running in the session are reconnected Client Groups What is a Client Group A Client Group is a group of client computers sorted on the basis of certain criteria specified by the Secure Global Desktop administrator The Client Group shortcuts are created on the computer that has a Tarantella Connection Manager on it However these Client Group applications are not available to you on the Launch Pad if they are not assigned to you The administrator can specify settings such that e All applications are launched with specific connection settings e You cannot save your password on the client computer e Your shortcuts are not created on the client computer e You cannot launch applications directly on an Application Server by double clicking documents as file associations are disabled e You cannot see the Tarantella Connection Manager tray icon e You have to use a specific printer for your printing tasks Are Client Group shortcuts any different from User shortcuts The administrator normally pushes a suitable client to a computer that is a part of a Client Group to create Client Group shortcuts on the computer When you try to launch a Client Group application you are prompted for your User Name Domain and Password You can launch the application only if the administrator has assigned the application to you
25. ation before you download the client Secure Global Desktop redirects you to the Download Client Page For more information refer to Download and install client Secure Global Desktop User Guide 17 December 2004 9 Secure Global Desktop Concepts What s in this chapter Secure Global Desktop Concepts What s in this chapter This chapter explains the terms and concepts you should be familiar with to be able to use Secure Global Desktop applications effectively Concepts This section explains the following Secure Global Desktop Concepts Tarantella Client download Client upgrade Accessing Secure Global Desktop Accessing remote applications Launch Pad and seamless operations Launch Pad URL switches File associations Shortcuts Multiple applications per session Client Groups Client drive access Printing Disconnect and reconnect Idle Time Shadowing Application Behavior Privacy Removing the Tarantella Client Tarantella Client download Why do I need a client You must install a Tarantella Client on any device that you will use to launch remote applications Secure Global Desktop User Guide 17 December 2004 10 Secure Global Desktop Concepts Client upgrade How big is the client The Secure Global Desktop Windows client is about 3MB Where do I get a Client You can download the client directly from a Secure
26. ator has you download the software you must have local administrative privileges From the Launch Pad 1 Click Download Client from the navigation bar From the Download Client page click Download Now Select a download option It may be best to select Run this program from its current location from the File Download dialog box and click OK e You may choose the Save this program to disk option download the file and then open the SGD TSE Client400 exe file from the location to which you downloaded it to install the client 4 On the Welcome panel of the Tarantella Connection Manager Installation Wizard click Next 5 From the Destination Folder panel click Browse to choose a destination directory or accept the default setting Click Next 6 After installation from the Installation Complete panel click Finish 7 lf you are prompted to reboot reboot the computer and connect back to the Launch Pad 8 If you are not asked to reboot your client click Done and the Launch Pad Log On page appears next Logging on to Secure Global Desktop Application Launch Pad Your Secure Global Desktop administrator controls the appearance of your logon page To logon to the Launch Pad 1 On the Log On page enter information in the following fields e Logon Name This is a mandatory field Generally this is the logon name you use to logon to your domain If you are having problems logging on please contact your administrator S
27. ay or lag in saving and opening files 19 PENNS toh bs oe AT SEE eka ae eed ke Re oe SiS ewe ees 19 What printers does Secure Global Desktop support 0 ccc cece ween ween 19 Why are the printer names different from the original printer s names 20 Can jobs print with high quality color and high resolution 00e0000 20 Can there be other loss of printer functionality like print preview 6 20 Why are some print jobs different from their print previewS eeeeeeeee 20 Disconnect and reconnect 466686 Ses sede e SS6WS Ce OGLE Soh ee ids ORs ee Sea 20 What are the disconnect and reconnect featureS ccc cece c cece cee encees 20 How is the disconnect feature influenced by idle time 1 0 0 cece wee wees 21 What is the remote connect feature 6 ccc ccc cece eee e eee e cess eeees 21 Secure Global Desktop User Guide 17 December 2004 Contents Why can multiple applications exist in a single session 6 6 cece cee eee eens 21 Edie Time 62206 a4 2 dus Ces saince E Gace eta ee ee ceades weeau 21 WHALE IS TLC time oo cg Odd one s renie Dae a dh ny wea ew hate wn Ek a RR Ss DRS 21 What is the time out property ehicx ae cui caieaatials aka wae aa ness 22 How do I keep from losing work due to idle time restrictions 0 0000005 22 Shadowing a hi eps g s a RAEN OR E RS ROR PORE RE ONES RS EEE eS 22 Wh t is shadowing oie sre barack le seated wine wk eared aaa eee wile angie esis 22 Can you expl
28. b site Favorites page To do this enter the URL of the Secure Global Desktop Application Launch Pad in the browser click Favorites from the navigation bar on the left side of the Web page and click on the required application s icon Applications You can launch applications from the Secure Global Desktop Application Launch Pad Web site Applications page To do this enter the URL of the Secure Global Desktop Application Launch Pad in the browser click Applications from the navigation bar on the left side of the web page and click on the required application s icon Start menu You can launch applications from the Windows Start menu if your administrator permits you to use this option To launch an application from the Start menu select Start gt Programs gt lt Secure Global Desktop Team Name gt and click on the required application s icon If permitted you can specify the applications that show up on your Start menu from the Options page of your Launch Pad Desktop You can launch applications from the Windows desktop of your client computer if your administrator permits you to use this option You can specify the applications that appear on your desktop from the Options page of your Launch Pad File Associations If you have the v4 0 Tarantella Connection Manager and the administrator enables file associations you can open a document in the associated application on the Application Server by simply double clicking a documen
29. bal Desktop administrator regulates the appearance of this feature Your Secure Global Desktop administrator may permit you to change the properties of the following objects Favorites Page The Secure Global Desktop administrator may permit you to use this If you can use this page you can customize the appearance of the application entries on the page The applications can appear as icons a simple list or a detailed list Application Page You can always see this page You can customize the appearance of the application entries on the page The applications can appear as icons a simple list or a detailed list Connection Settings Your Secure Global Desktop administrator can build several connection setting profiles and can designate one profile to be the Default profile You can select one specific connection profile or you can select the default profile The default profile becomes a somewhat dynamic profile This profile changes automatically when the Secure Global Desktop administrator selects a new profile to be a default profile Therefore if the environment in which Secure Global Desktop runs changes and the Secure Global Desktop administrator changes the connection settings to optimize the performance of Secure Global Desktop then those who have a Default connection setting will have their connection settings updated automatically Reconnect on Launch Your Secure Global Desktop administrator controls the Reconnect on Launch
30. cations on Windows 95 Issue Unable to launch applications from a client computer that has Windows 95 Symptom When you launch an application from a computer with Windows 95 you get the Talking to Load Balancer message but the message disappears and no application is launched Cause This happens because you need WS2_32 dll to launch applications and this dll is not installed with Windows 95 WS2_32 dll has a dependency on WS2help dll that should also be present on the computer Resolution Download WS2_32 dIl and WS2help dll from the Microsoft Web site or any other Web site You can also upgrade the Internet Explorer Security settings error Issue Insufficient rights security settings of browser Symptom The following message box is displayed when you try to launch the Launch Pad Microsoft Internet Explorer E xj Your current security settings prohibit running ActiveX controls on this pags As a resuk the page may not display correctly Cause This is because of the security settings of the browser Resolution Make the appropriate security settings 1 Open the Internet Explorer 2 Select Tools gt Internet Options and click the Security tab 3 Click Custom Level and for Scripting of Java applets security setting select the Enable option 4 Click OK Secure Global Desktop User Guide 17 December 2004 39 About Us What s in this chapter About Us What s in this chapter This c
31. ced Security Configuration If you trust this Web site you can lower security settings for the site by adding it to the Trusted sites zone If you know this Web site is on your local intranet review help for instructions on adding the site to the local intranet zone instead Important adding this web site to the Trusted sites zone will lower the security settings for all content from this web site for all applications including Internet Explorer If you click Close you are able to access the Log On page However after logon the Favorites page appears blank This is due to the Internet Explorer Enhanced Security Configuration setting Resolution Remove the enhanced security setting from the client computer To do this 1 Close the browser window 2 Select Start gt Control Panel gt Add Remove Programs gt Add Remove Windows Components Secure Global Desktop User Guide 17 December 2004 32 Troubleshooting Errors and common queries 3 Clear the Internet Explorer Enhanced Security Configuration check box 4 Click Next 5 Logon again to the Launch Pad Alternatively if the Internet Explorer Enhanced Security Configuration setting is in accordance with the organizational policy click Add on the window that appears when you access the Launch Pad Web site to add the site to the Trusted Sites list NOTE This problem also occurs when you launch a provisioned Internet Explorer application on an A
32. d reconnect options that can temporarily disconnect from and reconnect to an existing session Connection settings for varied user experience and bandwidth Using Secure Global Desktop Launch Pad for the first time From this section you learn how to View the Secure Global Desktop Launch Pad Web Site Download and install client Log on to Secure Global Desktop using Launch Pad Secure Global Desktop User Guide 17 December 2004 7 Getting Started Using Secure Global Desktop Launch Pad for the first time Launch applications for the first time View the Secure Global Desktop Launch Pad Web Site When to use this You must access the Secure Global Desktop Launch Pad Web site in order to download the Tarantella Connection Manager How this works To view the Secure Global Desktop Launch Pad Web site 1 Open your Web browser using either Microsoft Internet Explorer version 5 5 or higher or Netscape Navigator 4 75 Not Netscape 6 x 2 Enter the URL that opens your Secure Global Desktop Application Launch Pad For example http lt webserver name gt LaunchPad where webserver name is the name of the computer where your Administrator has installed the Secure Global Desktop Web Server Role NOTE If you do not have this information contact your system administrator Download and install client You can use this function to download and install the client software prior to log
33. e shortcuts When you click the refresh application list link that appears on the Favorites or Applications page of the Launch Pad What happens with a refresh event Secure Global Desktop keeps track of all the shortcuts that it creates However if you copy a shortcut from its original location to some other location then Secure Global Desktop becomes unaware of this instance therefore Secure Global Desktop will be unable to delete or refresh the Secure Global Desktop User Guide 17 December 2004 18 Secure Global Desktop Concepts Multiple applications per session shortcut instance that was the result of the copy event Secure Global Desktop will delete and refresh the shortcut instance that was the source for the copy event Multiple applications per session Why can I see multiple applications but only one session on Connections page The first application you launch creates a connection with an Application Server If the administrator has made the appropriate settings to enable multiple applications per session depending on the settings made in the Secure Global Desktop team your next session may launch in the same session to optimize performance This is called session affinity In such a case the Connection page displays one connection for all the sessions that are launched in the session When you disconnect or log off a session all the applications running in that session are disconnected or logged off Simil
34. eaning WMI Windows Management Instrumentation XML Extensible Markup Language Secure Global Desktop User Guide 17 December 2004 42
35. ecure Global Desktop User Guide 17 December 2004 26 Launch Pad Help Secure Global Desktop Application Launch Pad Pages NOTE Do not enter the UPN name in the Logon Name field e Password This password belongs to the user that you specified in the Logon Name Log on to This identifies the domain to which you belong If you do not know your domain ask your system administrator NOTE Cookies should be enabled to log on to the Launch Pad 2 If your system administrator provides automatic logon privileges to you you will see the Automatically log on from this computer check box on the Log On page Select this option to log on from this PC in the future without typing your logon name and password 3 Click Log On NOTE In order to receive the Automatically log on from this computer option the Secure Global Desktop administrator must permit password persistence Secure Global Desktop Application Launch Pad Pages Favorites Your Secure Global Desktop administrator regulates the appearance of this feature If your Secure Global Desktop administrator permits you to use favorites you will be able to see a Favorites link in the navigation bar and you will be able to use the Favorites feature The favorites feature enables you to segregate your favorite applications from your general applications The segregation enables you to create a smaller more convenient set for everyday use You can v
36. either directly or indirectly The administrator can disable user shortcuts for Client Groups Secure Global Desktop User Guide 17 December 2004 19 Secure Global Desktop Concepts Client drive access Client Groups and printers The Administrator can add printers to a Client Group and the Client Group default printer overrides the client default printer The default printer is assigned to an application in the following order of priority 1 Default printer in the Client Group Default printer on the client Any printer of Client Group Any printer on the client Oe oe Default printer on the server Client drive access What is Internet File Sharing IFS Secure Global Desktop enables you to work with files from your local hard drive to save or open the files even though you are using these files with applications that reside on the servers This Secure Global Desktop feature is called Internet File Sharing IFS How does IFS drive lettering work The applications you use are running on the Application Servers and the drives you use may be located on your client computer With this situation the Secure Global Desktop server needs to identify the client drives on your desktop To identify the drives the operating system on the server assigns a drive letter to the drive on your client The server assigns drive letters based on decisions made by your Secure Global Desktop administrator who establishes a range of valid
37. feature and the way it operates in the Enterprise The Secure Global Desktop administrator may permit you to use the Reconnect on Launch feature This is how the Reconnect on Launch feature works When you launch an application from the Favorites or the Applications page of the Launch Pad the value of the reconnect option determines whether to reconnect a disconnected session that has the same application or to restart a new application session For example if you have a disconnection Word session and you click on a Word icon to launch the application this action triggers the reconnect decision If the launch reconnects the disconnected session then all applications associated with that session are reconnected For example if the disconnected session had one copy of a Word document one copy of a Visio document and one copy of an Excel document then the reconnected session would make the Word Visio and Excel documents available Secure Global Desktop User Guide 17 December 2004 28 Launch Pad Help Tarantella Connection Manager Where you Launch your Applications You can launch your application from the Application Launch Pad from a Desktop Shortcut from the Start menu or by double clicking a file that has file association to an application to Application Servers Clicking an application name in this area displays the application details including the file associations for the application Download Client You ca
38. from the previous session but are not physically able to access the other client computer You can remote connect to an application session from the Launch Pad Connections page Why can multiple applications exist in a single session Secure Global Desktop can run multiple applications in a single session to optimize performance Moreover Secure Global Desktop performs many functions at the session level rather than at the application level For example when you execute a session disconnect all applications that are running in that session are disconnected Conversely when you reconnect to the session all of that session s applications also become available Additionally if you are running more than one session you may notice that applications from one session remain available on your desktop after applications from a disconnected session disappear Idle Time What is idle time Idle time as used in Secure Global Desktop is the time elapsed since the most recent transmission of a keystroke or mouse click from your computer to the server that is hosting you application session Secure Global Desktop manages the duration of idle time to keep applications available for use and to ensure that applications are not considered busy when they are actually abandoned Your Secure Global Desktop administrator sets the idle time duration that defines an abandoned session If you leave an application idle for that defined duration then Secure G
39. ging on to the Launch Pad NOTE You will need local administrator rights to install the Tarantella Connection Manager If you do not have this right please ask your system administrator to install it for you From the Launch Pad 1 From the navigation bar click Download Client Click Download Now Select a download option It may be best to select Run this program from its current location from the File Download dialog box and click OK e You may choose the Save this program to disk option download the file and then open the SGD TSE Client400 exe file from the location to which you downloaded it to install the client 4 On the Welcome panel of the Tarantella Connection Manager Installation Wizard click Next 5 From the Destination Folder panel click Browse to choose a destination directory or accept the default setting Click Next 6 After installation from the Installation Complete panel click Finish Secure Global Desktop User Guide 17 December 2004 8 Getting Started Using Secure Global Desktop Launch Pad for the first time 7 If you are prompted to reboot reboot the computer and connect back to the Launch Pad 8 If you are not asked to reboot your client click Done and the Launch Pad Log On page appears next Log on to Secure Global Desktop using Launch Pad The Secure Global Desktop Application Launch Pad is your interface to Secure Global Desktop and it contains a link to the Log On
40. hapter provides information about Tarantella Inc and Secure Global Desktop About Tarantella Tarantella Inc NASDAQ TTLAE is a leading provider of purpose built application access and deployment software to nearly 12 000 customers sites worldwide Tarantella enables organizations to access and manage information data and applications across all platforms networks and devices Tarantella bridges the gap between vendors ensuring that customers have complete access to business critical information Using Tarantella s software customers realize the benefits of secure corporate data maximizing return on existing IT assets and improved productivity The company markets its products through key industry partnerships and a worldwide network of consultants and resellers Tarantella is headquartered in Santa Cruz Calif About Secure Global Desktop from Tarantella Secure Global Desktop makes central deployment and management of server based Windows applications simple intelligent and cost effective Serving both enterprises and service providers Secure Global Desktop increases the efficiency of IT operations and improves business performance Other sources of information You can find more information as follows TABLE 5 Sources of information and their availability Source Availability Tarantella Inc 1 831 427 7222 Technical Support Center Visit www tarantella com support Local Sales Office Visit http ww
41. ht click on the Tarantella Connection Manager Go to lt Team Name gt This feature will take you to the Launch Pad associated with that Team Name Refresh shortcuts and file associations This feature enables you to refresh all of your shortcuts and file associations conveniently on demand NOTE When you log on to a session Secure Global Desktop automatically refreshes your shortcuts and file associations Secure Global Desktop User Guide 17 December 2004 29 Launch Pad Help Tarantella Connection Manager Delete all client settings This feature deletes all Secure Global Desktop created shortcuts from your desktop and from your Start menu It also deletes the file associations from the registry Disconnect all sessions This feature puts all current sessions in disconnected state Logoff all sessions This feature exits all your application sessions from both the client and the server Exit This allows you to exit the Tarantella Connection Manager Secure Global Desktop User Guide 17 December 2004 30 Troubleshooting What s in this chapter Troubleshooting What s in this chapter This chapter explains the troubleshooting steps and answers your queries on some common issues Errors and common queries This section deals with the following issues Logon fails with null error Launch Pad Favorites page is not displayed Corrupt installation detected error IFS
42. ient computers Will applications from different servers exhibit different behaviors Yes the applications exhibit different behaviors based on the operating system installed on the hosting server Tarantella Clients support shortcuts for these operating systems Windows 95 Windows 98 NT 4 0 Windows Me Windows 2000 Windows XP and Windows 2003 When does Secure Global Desktop create shortcuts Secure Global Desktop has an ability to create shortcuts at the following times When you log on to the Secure Global Desktop Application Launch Pad When you reboot the computer When you log on to your computer When you refresh your shortcuts from the Connection Manager After you change your Secure Global Desktop Application Launch Pad shortcut preferences from the Options page when you click refresh application list NOTE Condition 3 above will work correctly only if you have logged on to the Secure Global Desktop Application Launch Pad at least once before you attempt these actions When do shortcuts refresh Secure Global Desktop has an ability to refresh shortcuts at the following times When you right click the Tarantella Connection Manager tray icon and then click Refresh shortcuts and file associations When you log on to a client computer the logon event triggers a refresh Shortcuts will refresh if you have previously logged on to the Secure Global Desktop Application Launch Pad or if the administrator has pushed th
43. iew your favorite applications as you can in other Windows applications You can list applications by icons listing or details You set this preference on the Options page Applications On the Applications page you will always be able to view a listing of all of your applications You can view your applications as you can in other Windows applications You can list applications by icons listing or details You set this preference on the Options page Connections This page lists the connections that you are running Secure Global Desktop User Guide 17 December 2004 27 Launch Pad Help Secure Global Desktop Application Launch Pad Pages Each connection you establish appears on a separate row of the Active Connections or Disconnected Connections table For example if you see three rows on the Disconnected Connections table then your system is managing three terminal sessions Each terminal session may run more than one application and session affinity will encourage applications to launch in the same session whenever possible Two situations may make this not possible e If a terminal session is in a disconnected state Secure Global Desktop will add no more application sessions to that session e If an application you require is only available on a terminal server other than the terminal server that hosts your current session then a new terminal server session will host that application Options Your Secure Glo
44. ion launch fails while opening a file with file associations Symptom The following message box is displayed when you try to open a document with file association Launch Failed The Secure Global Desktop system can not open the requested file because of a temporary problem Do you want to open the file locally with a previously associated application Use local application for all future launches in this session No Cause This error message appears if the file association does not exist on the Application Server Resolution You can choose to open the file with another application on the Server or open a local application for the current session Secure Global Desktop User Guide 17 December 2004 34 Troubleshooting Errors and common queries Load Balancing Failed error Issue Application launch fails while opening a file with file associations Symptom The following message box is displayed when the user tries to open a document with file association Application Launch Load Balancing Failed The load balancer returned an error The specified file type is associated with more than one application Cause The administrator has changed file associations Resolution Contact your administrator Correct icons not displayed Issue The correct icons according to file associations are not displayed The correct icons are not displayed for the documents after removing file association
45. lient you can manually delete these shortcuts using the same standard windowing operations that you used to create them Secure Global Desktop User Guide 17 December 2004 24 Secure Global Desktop Concepts Removing the Tarantella Client Can I delete the Secure Global Desktop browser cache For security purposes you might also want to delete any temporary files from your browser Secure Global Desktop User Guide 17 December 2004 25 Launch Pad Help What s in this chapter Launch Pad Help What s in this chapter This chapter provides an introduction to the Launch Pad and provides step by step procedures for installing the Tarantella Connection Manager logging on to the Launch Pad and using the Launch Pad In addition it lists some common useful abbreviations and their meanings Secure Global Desktop Launch Pad This section consists of the following subsections Introduction Installing the Tarantella Connection Manager Logging on to Secure Global Desktop Application Launch Pad Introduction When you first log on to the Secure Global Desktop Application Launch Pad you see several options This Secure Global Desktop Application Launch Pad introduction provides an overview of the organization of the Secure Global Desktop Application Launch Pad This document addresses each of these subjects in detail later Favorites The Favorites page provides a place to store the applications tha
46. lobal Desktop terminates that application session Before Secure Global Desktop terminates the session it prompts you to save all of your work and if you fail to save your work in response to this prompt any unsaved data is lost In summary an idle time property evaluates a period of inactivity between a Client and a WTS server Idle time parameters exist separately for both active and disconnected sessions and the idle time parameters can be of different durations When a session is idle for a duration that exceeds the idle time the WTS session terminates and all of a user s unsaved application data is lost What is the time out property A time out property evaluates a period of inactivity between a user administrator and a Web page Time out parameters exist separately for both Secure Global Desktop Application Launch Pad Secure Global Desktop User Guide 17 December 2004 22 Secure Global Desktop Concepts Shadowing and Management Console Web pages and time out parameters can be different for both of these Web pages When a Web page times out the user or administrator needs to restart a new browser then visit Console or Launch Pad again and then the user or administrator must re enter his or her password in order to continue working with the Web page How do I keep from losing work due to idle time restrictions Similar to working with desktop applications you can save your work manually and regularly or if
47. lobal Desktop displays and prints the jobs with different drivers the actual print job may look different from the print preview An administrator can eradicate this disparity by installing the client s vendor specific printer driver on the server Disconnect and reconnect What are the disconnect and reconnect features Secure Global Desktop enables you to disconnect from an application session without exiting the applications associated with that session This feature keeps all of the applications associated with a session running on the server It enables you to reconnect to the session and all the related applications later or from a different client computer You can disconnect from an application session from the Launch Pad Connections page Secure Global Desktop User Guide 17 December 2004 21 Secure Global Desktop Concepts Idle Time How is the disconnect feature influenced by idle time If the administrator sets an idle time property for disconnected sessions then it can log off a disconnected session that remains idle for too long For this reason it is a good idea to perform a save on all application sessions before your place a terminal session in a disconnected state What is the remote connect feature The remote connect feature allows you to connect to your active sessions on other client computers without first disconnecting the sessions from the other computers This is useful when you need to continue work
48. mes are trademarks of their respective owners Contact Tarantella Tarantella Inc 425 Encinal Street Santa Cruz California 95061 1900 Technical Support For technical queries write to support tarantella com General Enquiries For general enquiries write to info tarantella com Secure Global Desktop User Guide Abstract This book addresses an end user s interaction with Secure Global Desktop It explains how to get started with the Secure Global Desktop Launch Pad It also explains the concepts and provides help for using the Secure Global Desktop Launch Pad In addition it provides steps for troubleshooting Contents ABOUT THIS BOOK 655 60s ed sae cece Sod So ee Sw eS ews oases weeds OL What s inthis book osoen erer ecce nro tE TW OAS a hes Fo ORR DNS RRO S 1 Intended audience 36 20 2 tee eae Ree iwe COP Ea EERE sew RE Ree che twee 1 Usina this Dook senn oe wee he Rs eS ERS SOE OR ek OE EM ee Ee ene 1 BOOK CONVENTIONS ee ose setae Riad awh We area eek ae E E E a E ten aan aed les 2 Related FOSOUTCOS ees Bie do Sak Enne nAn Pees hed SPS TESS Oe sok S88 RENNA 2 Send US your COMMONS oso cee esis eh oa ERS EA ee EN ee ERK OS Ree EO 2 Printing this DOOK iis arson anand Oa Gods TEE aa E EE aae 3 GETTING STARTED 00 wb 5 wo ORGS od Whe OR ESSA EAN Rae What s in this chapt r 034 4 6 seo 3 ew 5G HRA RER SERED E RRM ETS 4 What is Secure Global Desktop cc cece cece cece cece eee e ee eees 4 Sec
49. n Manager icon on the Task Manager and selects Refresh shortcuts and file associations e Launches an application when the Tarantella Connection Manager is not running Secure Global Desktop User Guide 17 December 2004 16 Secure Global Desktop Concepts Shortcuts NOTE If multiple Secure Global Desktop users use the same computer as a single windows user then the settings of the last user logged on govern the file associations created on the computer How can I override the file associations If you log on to a computer as a local administrator you can override the Secure Global Desktop file associations on the computer by reverting to the local file associations by e Right clicking the Tarantella Connection Manager in the task bar and selecting Delete all client settings from the shortcut menu e Editing the Registry to delete the relevant keys From the Options gt Update gt Update Application Options page by clearing the check box in the File Associations column for the appropriate application e Exiting the Connection Manager by right clicking the Tarantella Connection Manager in the task bar and selecting Exit from the shortcut menu e Uninstalling Tarantella Connection Manager from the computer Editing the Registry To edit the registry to revert to the local file associations 1 Select Start gt Run 2 Enter regedit in the Open field and click OK 3 Inthe Registry Editor expand HKEY_CURRENT_USER
50. n receive a client in one of two ways you may download and install the client or the Secure Global Desktop administrator may push the client to your computer In order to download and install a client you must have Administrator privileges on your client computer If you have Administrator privileges on your computer click Download select the Run this program from its current location option and click OK Follow the instructions in the dialog boxes to complete the installation For more information refer to Installing the Tarantella Connection Manager If you do not have Administrator privileges on your computer ask the Secure Global Desktop administrator to push the Tarantella Client to the User computers Because the Secure Global Desktop administrator has Administrator privileges the administrator can execute this install About You can see the version and build number of your Secure Global Desktop product on this page You can also see how to contact Tarantella technical support or sales groups Tarantella Connection Manager The Tarantella Connection Manager appears on the Windows task bar in the system tray You may see the Windows clock in this same area When your cursor hovers above the icon you will see the Tarantella Connection Manager name The Tarantella Connection Manager works with a right click on your mouse It does not work with a left click This section discusses the actions you can trigger when you rig
51. n you disconnect from an application session that session stops running on your client computer but it continues to run on the server To execute a disconnect operation go to the Launch Pad and use the Connections page to select and disconnect the application or go to the task bar on your desktop right click the Tarantella Connection Manager icon and select Disconnect all sessions Secure Global Desktop enables you to reconnect to a disconnected application session To execute a reconnect operation go to the Launch Pad and use the Connections page to select and reconnect the application or go to the Options page of the Launch Pad and select Always from the Reconnect On Launch list The Reconnect On Launch field can be set to e Always creates a static connection preference If you select Always Secure Global Desktop will always reconnect your disconnected session when you select an application that has an associated disconnected instance For example if you have a disconnected Word session and you attempt to connect to Word Secure Global Desktop will automatically reconnect your disconnected Word session e Never creates a static connection preference If you select Never Secure Global Desktop will never reconnect your disconnected session when you select an application even if it has an associated disconnected instance e Default permits your reconnect options to fluctuate with the property selection made by your Secure Global Desk
52. ows 2003 using any of the following browser versions e Internet Explorer 5 5 or higher e Netscape Navigator 4 75 If a user launches the Launch Pad using Netscape the user should do the following after finishing work with the Launch Pad e Close the Launch Pad window e Close all browser windows on the client computer If the user does not close the browser window another user who logs on to the Launch Pad using Netscape on the same computer is logged on as the previous user If a browser window is left open any other user who tries to logon to the Launch Pad is not taken to the Logon page of the Launch Pad but is directly logged on as the previous user and the browser displays the Favorites page for the previous user For example a user John logs on to the Launch Pad using Netscape Navigator and opens another browser window for surfing John then closes the Launch Pad window and leaves the other window open Now another user Richard tries to logon to the Launch Pad by typing the URL of the Secure Global Desktop User Guide 17 December 2004 6 Getting Started What s new Launch Pad in a new browser window on the same computer Richard is directly logged on to the Launch Pad as John without authentication Instead of the Logon page the Favorites page is displayed giving Richard access to all the applications that are assigned to John What s new Launch Pad Tarantella Client Version A user can find out the client ve
53. pplication Server with Internet Explorer Enhanced Security Configuration setting In that case contact the administrator Corrupt installation detected error Issue Install error window displays while downloading client software Symptom When attempting to download and install the Client from the Secure Global Desktop Applications Launch Pad the process fails and you get an Install error sometimes Install Corrupt installation detected check source media or re download Cause This may happen if you try to run the program from its current location Resolution You should download the software by saving it on the your computer and then run SGD TSE Client400 exe to install the client software IFS error Issue File associations are not working even though have enabled them Secure Global Desktop User Guide 17 December 2004 33 Troubleshooting Errors and common queries gs Symptom The following message box is displayed when you try to open a document with file association Secure Global Desktop IFS disable x 1 Secure Global Desktop IFS is disabled e Please use the file open dialog to open the required File Cause This error message appears if Secure Global Desktop IFS is not running or if the RDP IFS is enabled For file associations to work the connection settings for the application should be such that they allow IFS Resolution Contact your administrator Launch Failed error Issue Applicat
54. re Global Desktop when you return to the application after some time either the Unlock Computer window or a blank screen may be displayed Cause This happens as the server is locked down if after launching applications from a Windows Server 2003 Application Server you leave a session remain idle for a considerable amount of time may be about 10 minutes depending upon the settings on the server Resolution In the Password field of the Unlock Computer window enter your password and click OK If a blank screen is displayed click on the blank screen type the password and press Enter The application is displayed as before the server was locked down Application shortcuts Issue There are some extra shortcuts on the Windows start menu and desktop Secure Global Desktop User Guide 17 December 2004 36 Troubleshooting Errors and common queries My shortcuts are not created Symptom You can see some shortcuts that are not visible on the Launch Pad Applications and Favorites pages When you try to launch these applications you are unable to launch them even after you enter your User Name Password and Domain in the authentication dialog box You have enabled shortcuts for applications visible on the Launch Pad but shortcuts are not created Explanation These are not your application shortcuts but Client Group shortcuts that are created as the computer you are using is part of a Client Group If the Client Group
55. relay 1 Launch Pad Style In general the Secure Global Desktop Administrator sets the Launch Pad style for all members of a team However you can override the settings and change the appearance of the Launch Pad in terms of style when you access it To do this you can add style lt style number gt in the query string and the query string must begin with a question mark The valid values for the style number are the digits 1 2 and 3 The style associated with each follows e full with banner side bar action list and highlighted page content 2 no banner with side bar action list and highlighted page content e 3 minimal with highlighted page content and neither side bar actions nor banner Secure Global Desktop User Guide 17 December 2004 15 Secure Global Desktop Concepts File associations The first example that follows shows a generic Launch Pad URL and the second example shows a URL that is qualified using the style parameter In this case the second URL specifies a Launch Pad style that has no banner lt Secure Global Desktop Web Server Name gt LaunchPad lt Secure Global Desktop Web Server Name gt LaunchPad style 2 NOTE URL routing is a very powerful and flexible tool that is generic in nature and most applications such as firewalls DNS Web Server can make use of it File associations The File Association feature in Secure Global Desktop enables you to launch
56. rs maroon when there are no active connections When there are active connections the Tarantella Connection Manager task bar icon always appears blue How can I download a new client You need to be an administrator on the local computer to install the client You can download the new client from the Launch Pad For more information refer to Download and install client The shortcuts remain functional after the client install as before the Client upgrade NOTE An upgrade does not delete the user settings That is the user still connects to the same Web Server after the upgrade and has the same shortcuts Native Windows Client Connections The Native RDP Client Connections feature in Secure Global Desktop TSE v4 enables you to run server based applications without having to install any additional client software besides thenative Secure Global Desktop User Guide 17 December 2004 11 Secure Global Desktop Concepts Accessing Secure Global Desktop Microsoft RDP client on the client device While there is no need to install any client software from Tarantella you still must have the Microsoft Terminal Services Advanced Client TSAC ActiveX control properly registered on your client machine This ActiveX control resides in a DLL file named MSTSACX DLL Windows XP has this ActiveX installed by default however for other Windows operating systems it is not installed by default If this ActiveX control is not already in
57. rsion by placing the mouse over the Tarantella Connection Manager tray icon when there are no active connections The tool tip displays the client version for v4 0 client File Associations The administrators can make file associations associating certain file extensions with applications on the Application Servers The users can now open their documents directly in applications on Application Servers if they enable file associations The users can enable file associations from the Options page of the Launch Pad Tarantella Connection Manager The Tarantella Connection Manager now displays the following options on right click Refresh shortcuts and file associations instead of Refresh shortcuts e Delete all client settings instead of Delete all shortcuts Secure Global Desktop user features The user experience pertains to a user s perception of Secure Global Desktop and Secure Global Desktop offers e Reliable printer support at the local server and network levels e Flexible and secure file saving at the local and network levels e Seamless windows support to display a screen without the WTS frame e Versatile application launch capabilities from a shortcut browser or Windows Start menu e Ability to open documents directly in applications on Application Servers through file associations Efficient handling of public terminals through settings in the console e Automatic log on and pass through authentication e Disconnect an
58. stalled by default it gets seamlessly installed on your machine as long as the security settings of your Internet Explorer are configured to allow download of ActiveX controls NOTE NOTE The TSAC ActiveX control and hence the Native RDP Client Connection feature for Windows will not work if the security settings on the Internet Explorer for Active X controls and plug ins are not configured to enable Run Active X controls and plugins and Script ActiveX controls marked safe for scripting Native Client on Macintosh The Native RDP Client Connections feature in Secure Global Desktop TSE v4 enables you to run server based applications without having to install any additional client software besides the native Microsoft RDP client on the client device _Launching SGD TSE applications from a Macintosh client machine requires the Microsoft Remote Desktop Connection Client for Mac to be installed on the machine More information can be obtained at this Microsoft Websites Mac section http www microsoft com mac otherproducts otherproducts aspx pid remotedesktopclient In addition to this client a SGD TSE plug in from Tarantella has to be downloaded and installed in order to use Macintosh machines This plug in is currently only tested on Safari 1 1 v100 and higher browser running on OS X version 10 3 Accessing Secure Global Desktop Can I access Secure Global Desktop from a public network or public client Your Secure
59. t Thus from the Options page of your Launch Pad configure the applications that you can use to open documents Launch Pad and seamless operations With Secure Global Desktop applications the functions of the local and remote applications are almost identical and your experience using the local and remote applications appears identical You will not notice when applications are running from the server If your Secure Global Desktop administrator prohibits you from using this option your application sessions will appear in a shell which will look like a frame Secure Global Desktop User Guide 17 December 2004 13 Secure Global Desktop Concepts Launch Pad URL switches When should I use the Launch Pad You do not need to use a browser to launch and use server based applications via Secure Global Desktop but you will need to use the browser under the circumstances listed below When changing settings You need access to a number of customizable settings from the browser for example connection settings settings that indicate which applications will appear on the shortcuts on the desktop or in the favorites Initially administrators configure default values for these settings Later you can customize these settings You would change these settings from the Secure Global Desktop Application Launch Pad When reconnecting to an application Secure Global Desktop enables you to disconnect from an application session Whe
60. t you use frequently This will represent a subset of all of the applications you can use Applications The Applications page provides a place where you have access to all applications provisioned by the administrator Connections The Connections page provides information on your active or disconnected sessions Options The Options page enables you to customize the appearance and behavior of your version of the Secure Global Desktop Application Launch Pad Download Client The Download Client page enables you to trigger a download of the Tarantella Connection Manager Secure Global Desktop User Guide 17 December 2004 25 Launch Pad Help Secure Global Desktop Launch Pad About The About page provides information about the Secure Global Desktop version and build and it provides Tarantella contact information Installing the Tarantella Connection Manager To operate the Secure Global Desktop Application Launch Pad you must have a Connection Manager on your client computer You will receive the Connection Manager in one of two ways depending on the preference of your Secure Global Desktop administrator The Secure Global Desktop administrator can choose to push the Connection Manager to your computer or can choose to have you download the software If the Secure Global Desktop administrator pushes the software to your computer the software will install when you reboot your PC If the Secure Global Desktop administr
61. tarted Brief Description This chapter provides information on what is Secure Global Desktop and helps you get started with the Launch Pad Secure Global Desktop Concepts This chapter explains the terms and concepts you should be familiar with to be able to use Secure Global Desktop applications effectively Launch Pad Help This chapter provides an introduction to the Launch Pad and step by step procedures for installing the Tarantella Connection Manager logging on to the Launch Pad and performing operations using the Launch Pad Troubleshooting This chapter explains the troubleshooting steps and answers your queries on some common issues About Us This chapter provides information about Tarantella and Secure Global Desktop Abbreviations This appendix lists some common relevant abbreviations Secure Global Desktop User Guide 17 December 2004 1 About This Book Using this book Book conventions Book conventions used throughout this book are as follows TABLE 2 Book Conventions This Indicates Abbreviated menu Menu commands in text may be abbreviated rather than command full For example the text may ask you to click Download and the screen may show a Download Now button Successive menu Successive menu choices may appear with a greater than choices sign gt between the items that you will select consecutively Bold text This shows
62. the names of menu items dialog boxes dialog box elements and commands Courier text Code examples appear in courier text It may represent text you type or data you read lt variable name gt Variables that you must place in a text may appear between a greater than and a lesser than sign When you type the command replace this string with your own information For example for C Document and Settings lt your name gt Start Menu John Smith might type something like C Document and Settings JohnSmith Start Menu Text in italics Reference to other documents NOTE Notes contain additional useful information Pay special attention to information highlighted this way Related resources The following books make up the complete Secure Global Desktop documentation e Secure Global Desktop Installation Guide e Secure Global Desktop Administrator Guide e Secure Global Desktop User Guide Send us your comments Send us your comments on the Secure Global Desktop User Guide version 4 0 Tarantella Inc welcomes your comments and suggestions on the quality and usefulness of this publication Your feedback is an important part of the information used for updating documentation Please send us your input regarding any of the following Did you find any errors e Is the information clear Do you need more information If so where should it be Secure Global Desktop User Guide 17 December 200
63. tion Server not available message The following explains why these differences appear For either a Secure Global Desktop or an RDP session all the applications run on the server only a picture a bitmap of the application which is running on server appears on the client Hence if Secure Global Desktop User Guide 17 December 2004 23 Secure Global Desktop Concepts Privacy the Application Servers have different operating systems then there may be certain differences in the behavior look and feel of the application on the client Additionally if different versions of applications exist on different servers then you will see a difference in the look and feel of the applications In addition the file associations may be different between different application servers For example you run Outlook from application server A and this server may open BMP file attachments using Microsoft Paint however you may later run Outlook from application server B and this server may open BMP file attachments using PaintShopPro or PhotoShop Privacy How can shadowing affect privacy Shadowing capabilities enable administrators to monitor your activities When an administrator or technical support representative uses the Secure Global Desktop shadowing feature and attempts to shadow your session you will receive a prompt to allow or deny the shadow request The administrator will be able to shadow your session only if you allow it
64. top administrator The Always and Never options create a static connection preference When connecting to an application on another client computer Secure Global Desktop enables you to connect to an application session that you left running on another client computer This is useful for example if you leave a session running in the office but forget to save and then want to continue with the same session at home so that there is no loss of work Launch Pad URL switches Launch Pad URL switches are options you can specify to override all other settings You can specify URL switches for the use of the following Single Port Relay e Launch Pad Style Secure Global Desktop User Guide 17 December 2004 14 Secure Global Desktop Concepts Launch Pad URL switches Single Port Relay The administrator can configure the Firewall or DNS to make a decision on the use of Single Port Relay The administrator can route the appropriate clients based on the policies to a URL with Single Port Relay On or Off However you may be a roaming user trying to connect to your corporate applications You are sure that the location are connecting from has a locked down firewall that is the required ports are closed You can use the URL switch to get all sessions via the Single Port Relay irrespective of what other policies may say In this case the Launch Pad URL you will use will be lt Secure Global Desktop Web Server Name gt LaunchPad
65. ure Global Desktop and Terminal Services 0c ccc cece eee ceneeenees 4 Secure Global Desktop and VOU oie oats wa ee ne ae ee ee eee ew eee ee 4 Secure Global Desktop Clients as b6 d aac CS halal 6S Oe Maa De Seale es EERE 5 What S neW 5 ica sen 5S Sane wow eB woe AOR EW e CER OEE OS ERM CORO 7 L n h Pad sers SA ee EERE EAEE EE VERE AOR EARS GREER 7 Secure Global Desktop user features 0 ccc cece ccc cece cee ceeees 7 Using Secure Global Desktop Launch Pad for the first time 7 View the Secure Global Desktop Launch Pad Web Site ccccceeccceeees 8 Download and install client co ee is E EGER EERE RRS CRRA RR OREN 8 Log on to Secure Global Desktop using Launch Pad ccc ccc cece we eeees 9 Launch applications for the first tim ccc ccc ccc cece eee cece eee eeeeens 9 SECURE GLOBAL DESKTOP CONCEPTS cccccccccccccccceese L0 What s in this chapter 2 isons ing poe kee a ee eRe Reed eee eRe 10 CONCEDES o gids ooh eben s Gale chaos We EGE COR eae ee Oa S eh ee Kaa ess 10 Tarantella Client download i9 6 2 0 68x45 650 HeNS SS P5845 150 VER ESSE ees 10 Why dol Need GCHENI A oe sek eee hos eww kee Ree Oss EAS Re RE we 10 How big isthe Client sesssiscrcviciiirici pisiri e cis a Se Ee eae ee Il Where dol geta Chent errai aeaa S scien ate date el REN Bare ds ecia te heated ae Il What do I need to know before I download a client 0 0 ccc cc ween eeeees Il Cli nt upt de sessioni ires ra eG os 8 O
66. w tarantella com about offices Email to Tarantella info tarantella com Tarantella on the Web http www tarantella com Secure Global Desktop User Guide 17 December 2004 40 Abbreviations What s in this appendix Abbreviations What s in this appendix This appendix lists some common relevant abbreviations Abbreviations This section addresses the abbreviations that appear in this guide Most of the abbreviations relate to Microsoft technologies communications protocols or other technologies Many administrators are familiar with these abbreviations TABLE 6 Abbreviations Abbreviation Meaning ADSI Active Directory Service Interfaces API Application Programming Interface ASP Active Server Pages COM Component Object Model DCOM Distributed COM HTML Hypertext Markup Language IFS Internet File Sharing IT Information Technology NAT Network Address Translator NTLM NT LAN Manager MTS Microsoft Transaction Server OLE Object Linking and Embedding OU Organizational Unit PC Personal Computer RDP Remote Desktop Protocol SMB Server Message Block SQL Structured Query Language TCP IP Transmission Control Protocol Internet Protocol Ul User Interface UPN User Principal Name Secure Global Desktop User Guide 17 December 2004 41 Abbreviations Abbreviations TABLE 6 Abbreviations Abbreviation M

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