Steelpumps Troubleshooting Guides: Automatic and Manual Guides
Contents
1. Return for service Return for service Dry out junctions Ramp or No trip test 10mA RCD 2mA GFCI Verify conductor integrity Pump runs but does not pump water Pump not primed air Leak in suction hose Severe blockage Non return valve seized Impeller failed Prime pump and suction hose fill with water Check hose seal connections Clear Obstruction Replace NRV Return for service Pump has reduced pressure Damaged venturi Partially blocked impeller Insufficient voltage from supply Return for service Return for service Check electrical supply for voltage drop line impedance of L N conductors or check voltage drop calcs for cable size X MO X MV X MV HF Series Problem Possible Causes Solutions Pump has reduced water flow Suction pipe obstructed Delivery pipe obstructed Non return valve obstructed Partially blocked impeller Clear Obstruction Clear Obstruction Clear Obstruction Return for service Guide Two for Manual SteelPumps August 2015 Insufficient voltage from supply Damage to diffuser cover due to water hammer Page 6 of 7 Check electrical supply for voltage drop line impedance of L N conductors or check voltage drop calcs for cable size Return for service increase delivery pipe size or fit shock arrestor near pump Pump does not run no sound No electrical supply Faulty control PCB Failed capacitor Check elec2. PCB Failed capacitor Check electrical supply Return for service Return for service Pump does not run humming sound Failing capacitor Impeller blocked Motor Bearings seized Return for service Return for service Return for service Pump Trips RCD GFCI Water ingress to electrical compartment motor Damaged cable Water ingress to isolator switch or junction box RCD GFCI too sensitive Disconnected Neutral or CPC Return for service Return for service Dry out junctions Ramp or No trip test 10mA RCD 2mA GFCI Verify conductor integrity Guide One for Automatic SteelPumps August 2015 GFCI Page 4 of 7 Pump stops when outlet closed but does not restart Slow leak on discharge hose Slow leak on valves ballcocks on discharge line Faulty pressure switch Flow sensor blocked Check hose seal connections Pressure test Return for service Check flow sensor spins ok Pump does not stop when outlet closed Large leak on discharge hose Pump installed is manual not automatic Large leak from pump body daamaged flange punctured pump body Pressure test Check model X AJE not X JE Return for service Pump runs but does not pump water Pump not primed air Leak in suction hose Severe blockage Prime pump and suction hose fill with water Check hose seal connections Clear Obstruction Non return valve siezed Replace NRV Impeller failed Return
3. shock arrestor near pump X A2CP Series Problem Possible Causes Solutions Pump has reduced water flow Suction pipe obstructed Clear Obstruction Guide Two for Manual SteelPumps August 2015 Delivery pipe obstructed Non return valve obstructed Partially blocked impeller Insufficient voltage from supply Page 7 of 7 Clear Obstruction Clear Obstruction Return for service Check electrical supply for voltage drop line impedance of L N conductors or check voltage drop calcs for cable size Pump does not run no sound No electrical supply Faulty control PCB Failed capacitor Check electrical supply Return for service Return for service Pump does not run humming sound Failing capacitor Impeller blocked Motor Bearings siezed Return for service Return for service Return for service Pump Trips RCD GFCI Water ingress to electrical compartment motor Damaged cable Water ingress to isolator switch or junction box RCD GFCI too sensitive Disconnected Neutral or CPC GFCI Return for service Return for service Dry out junctions Ramp or No trip test 10mA RCD 2mA GFCI Verify conductor integrity Pump runs but does not pump water Pump not primed air Leak in suction hose Severe blockage Non return valve seized Impeller failed Prime pump and suction hose fill with water Check hose seal connections Clear Obstruction Repla
4. Page 1 of 7 Steelpumps Troubleshooting Guides Automatic and Manual Guides Guide One Automatic Versions For manual versions see below In case of further difficulty please Contact Us X AJE Series Problem Possible Causes Solutions Pump has reduced water flow Suction pipe obstructed Delivery pipe obstructed Non return valve obstructed Partially blocked impeller Insufficient voltage from supply Clear Obstruction Clear Obstruction Clear Obstruction Return for service Check electrical supply for voltage drop line impedance of L N conductors or check voltage drop calcs for cable size Pump does not run no sound No electrical supply Faulty control PCB Failed capacitor Check electrical supply Return for service Return for service Pump does not run humming sound Failing capacitor Impeller blocked Motor Bearings seized Return for service Return for service Return for service Pump Trips RCD GFCI Water ingress to electrical compartment motor Damaged cable Water ingress to isolator switch or junction box RCD GFCI too sensitive Disconnected Neutral or CPC GFCD Return for service Return for service Dry out junctions Ramp or No trip test 10mA RCD 2mA GFCI Verify conductor integrity Pump stops when outlet closed but does not restart Slow leak on discharge hose Slow leak on valves ballcocks on discharge line Faulty pressure switch Flow sensor b
5. ammer Clear Obstruction Clear Obstruction Clear Obstruction Return for service Check electrical supply for voltage drop line impedance of L N conductors or check voltage drop calcs for cable size Return for service increase delivery pipe size or fit shock arrestor near pump Pump does not run no sound No electrical supply Faulty control PCB Failed capacitor Check electrical supply Return for service Return for service Pump does not run humming sound Failing capacitor Impeller blocked Motor Bearings seized Return for service Return for service Return for service Pump Trips RCD GFCI Water ingress to electrical compartment motor Damaged cable Water ingress to isolator switch or junction box RCD GFCI too sensitive Disconnected Neutral or CPC GFCTD Return for service Return for service Dry out junctions Ramp or No trip test 10mA RCD 2mA GFCI Verify conductor integrity Pump stops when outlet closed but does not restart Slow leak on discharge hose Slow leak on valves ballcocks on discharge line Faulty pressure switch Flow sensor blocked Check hose seal connections Pressure test Return for service Check flow sensor spins ok Pump does not stop when outlet closed Large leak on discharge hose Pump installed is manual not Pressure test Check model X AJE not X JE Guide One for Automatic SteelPumps August 2015 automatic Large
6. ce NRV Return for service Pump has reduced pressure Partially blocked impeller Insufficient voltage from supply Return for service Check electrical supply for voltage drop line impedance of L N conductors or check voltage drop calcs for cable size Guide Two for Manual SteelPumps August 2015
7. for service Pump stops when outlet closed Missing or faulty non return Replace NRV and immediately restarts cycling valve Failed main body seal Return for service Pump has reduced pressure Partially blocked impeller Insufficient voltage from supply Return for service Check electrical supply for voltage drop line impedance of L N conductors or check voltage drop calcs for cable size Guide One for Automatic SteelPumps August 2015 Page 5 of 7 Troubleshooting Guide Two Manual Versions X JE Series Problem Possible Causes Solutions Pump has reduced water flow Suction pipe obstructed Delivery pipe obstructed Non return valve obstructed Partially blocked impeller Insufficient voltage from supply Clear Obstruction Clear Obstruction Clear Obstruction Return for service Check electrical supply for voltage drop line impedance of L N conductors or check voltage drop calcs for cable size Pump does not run no sound No electrical supply Failed capacitor Check electrical supply Return for service Pump does not run humming sound Failing capacitor Impeller blocked Motor Bearings seized Return for service Return for service Return for service Pump Trips RCD GFCI Water ingress to electrical compartment motor Damaged cable Water ingress to isolator switch or junction box RCD GFCI too sensitive Disconnected Neutral or CPC GFCI
8. leak from pump body damaged flange punctured pump body Page 3 of 7 Return for service Pump runs but does not pump water Pump not primed air Leak in suction hose Severe blockage Prime pump and suction hose fill with water Check hose seal connections Clear Obstruction Non return valve seized Replace NRV Impeller failed Return for service Pump stops when outlet closed Missing or faulty non return Replace NRV and immediately restarts cycling valve Failed main body seal Return for service Pump has reduced pressure Damaged venturi Partially blocked impeller Insufficient voltage from supply Damage to diffuser cover due to water hammer Return for service Return for service Check electrical supply for voltage drop line impedance of L N conductors or check voltage drop calcs for cable size Return for service increase delivery pipe size or fit shock arrestor near pump X A2CP Series Problem Possible Causes Solutions Pump has reduced water flow Suction pipe obstructed Delivery pipe obstructed Non return valve obstructed Partially blocked impeller Insufficient voltage from supply Clear Obstruction Clear Obstruction Clear Obstruction Return for service Check electrical supply for voltage drop line impedance of L N conductors or check voltage drop calcs for cable size Pump does not run no sound No electrical supply Faulty control
9. locked Check hose seal connections Pressure test Return for service Check flow sensor spins ok Pump does not stop when outlet closed Large leak on discharge hose Pump installed is manual not automatic Large leak from pump body damaged flange punctured pump body Pressure test Check model X AJE not X JE Return for service Pump runs but does not pump water Pump not primed air Leak in suction hose Severe blockage Non return valve seized Prime pump and suction hose fill with water Check hose seal connections Clear Obstruction Replace NRV Guide One for Automatic SteelPumps August 2015 Impeller failed Page 2 of 7 Return for service Pump stops when outlet closed and immediately restarts cycling Missing or faulty non return valve Failed main body seal Replace NRV Return for service Pump has reduced pressure Damaged venturi Partially blocked impeller Insufficient voltage from supply Return for service Return for service Check electrical supply for voltage drop line impedance of L N conductors or check voltage drop calcs for cable size X AMO X AMV X AMV HF Series Problem Possible Causes Solutions Pump has reduced water flow Suction pipe obstructed Delivery pipe obstructed Non return valve obstructed Partially blocked impeller Insufficient voltage from supply Damage to diffuser cover due to water h
10. trical supply Return for service Return for service Pump does not run humming sound Failing capacitor Impeller blocked Motor Bearings seized Return for service Return for service Return for service Pump Trips RCD GFCI Water ingress to electrical compartment motor Damaged cable Water ingress to isolator switch or junction box RCD GFCI too sensitive Disconnected Neutral or CPC GFCTD Return for service Return for service Dry out junctions Ramp or No trip test 10mA RCD 2mA GFCI Verify conductor integrity Pump does not stop when outlet closed Large leak on discharge hose Pump installed is manual not automatic Large leak from pump body damaged flange punctured pump body Pressure test Check model X AJE not X JE Return for service Pump runs but does not pump water Pump not primed air Leak in suction hose Severe blockage Non return valve seized Impeller failed Prime pump and suction hose fill with water Check hose seal connections Clear Obstruction Replace NRV Return for service Pump has reduced pressure Damaged venturi Partially blocked impeller Insufficient voltage from supply Damage to diffuser cover due to water hammer Return for service Return for service Check electrical supply for voltage drop line impedance of L N conductors or check voltage drop calcs for cable size Return for service increase delivery pipe size or fit
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