ick Reference User Guide - Helpdesk Communications Ltd
Contents
1. a fige E 1 V i E y E c te T No NP AR We ess g um NT Lt a Au s m F _ M i e EE Oe TA mu 7 t es ti pS 4 t 2 3 ut 2 i Ye a e A f 5 P gt A A T y t E De e 2s d EE Eo a pe mn na en PN rs e PNE s gt K E 7 E pi A E S gt A 2 t E ur e t e t A ba i poss T EE e d e gt EE 2 amp se E a A ee en la se x e A o E 2 wi a at zur a D A zo s x 4 u dex d oW 4 a A PEY T rt s tate u H s E wat T B e T x n Ta vn s A p 4 i M Ae ge h a 4 4 Es hae ate gh ar a nim e 2 ze E D Me p ne er it E E x Parts eoa a e E B E gt gt gt et 5 P wer et we ln al M e ee n E e e gt 4 3 gt 1 IE a u 3 2 zi NE i m 5 re E A h en 7 m a s t c i ae gt is 2 TAA ag a ar T ud TEES pe j i i i E E n li i m 4 x a E F y E 5 de A PE A y m je i A OR METEO ge z 5 a rga E t RUE s e i duc tr e y NE a E n n d TE a a I DI I BT Versatility Quick reference User Guide Introduction to your Featurephone Welc2. pale sand select a different ringing tone 1 and select a different level of contrast r Nene and making calls u Answer a call that i is ringing on the Featurephone using the hands 2 Pickup the handset o or N T Select gt Answe Answer a call that is s ringing on the Featurephone u using j hands free a 1 Select 3 Make an external call Pick up the handset Press the Line Key or Key 9 and Key the number Make an internal call Select Select gt no Key the Extension dae 20 51 and Pick up handset or press Transrering calle reete Puan Note The following instructions assume you are on a call Transfer a call to an internal number Select T Select Select gt Select an available Line as indicated by 0 and then Key the external number and when the call is answered Select EV aan READ a BT Versatility Quick reference User Guide Deflecting calls Note The following instructions assume that your Extension is ringing Deflect a call to another Extension Select Select B Deflect a call to your voicemail box Select 2 Diverting calls Select gt n Select IND guai I Select the required extension from the display or key the Extension en or i ne Key 9 and the target external number for incoming external calls only Or press Divert to voicemail Cancel di
3. Dial a number from your iind speed dial list Lift handset or use hands free if available Key 74 Enter the location 01 50 of the number required and the number is automatically dialled Dial a number from the system speed dial list Lift handset or use hands free if available Key a system speed number 8001 to 8500 BT Versatility Quick reference User Guide Feature Codes Feature Code Feature Code Account Codes Log into all groups of which you are a member Log out of all groups of which you are a member Night Service on off Extension 20 onl Call Pick up incoming calls only Call Pick up Group all Calls Call Waiting Tone Protection BEEN Extension Lock change code Extension Lock lock unlock EBENE Reset telephone Return to call placed on system hold E Ring Back External Call Hold External Extension Follow Me E Speed Dial personal numbers Speed Dial system numbers E Speed Dial programming personal numbers NEN System voicemailbox ES on off Voice call to an individual Featurephone Forward Recall Group divert All Calls Group Divert on Busy Group Divert on No Answer Group 11 PEE Line Access Line Group 1 MENT Line Groups 2 11 2 duse Log in out of Hunt Group uu pri um ida DNE DEN ARE Aa R amp TTE Directive This product is in conformity w
4. E external calls only Or press Divert to voicemail y or key the Extension number or i Select e Select the group Wee s Divert calls when your group is busy 2 SA ne s Epa R Press the Scroll Down Key until Group Divert is peri Y Select gt Select the grou Select a Select the required extension er the display or key the Extension number or Key 9 and the target external number for incoming p which is to be vun external calls only Or press Divert to voicemail Cancel group divert on busy Press the scroll Down Key N until Group Divert is displayed Select gt SGroup Divert Select the group Select rt when busy Divert calls when your group does not answer after four rings Press the Scroll Down Key X until Group Divert is displayed land the diversion is cancelled Select e os rt Select the group which i is do be diverted Select gt nor Select the required extension from the display or key the Extension number or Key 9 and the target external number for incoming external calls only Or press Divert to voicemail Cancel group divert on no answer Press the Scroll Down un until Group Divert is displayed a Select 49 dt BI Versatility Quick reference User Guide Voicemail Note Voicemail services require the Voicemail Module to be installed Enter a personal greeting Pres
5. cation and the number will be dialled System speed dials Any extension can programme the 500 system speed dial numbers once the system password is entered by them Programme system speed dial list numbers and names Press ELI then Press the Scroll Down Key a Select T 2 and then Enter the system password Select the location you want to program and Enter the number and then When prompted to enter a name Select gt Conium Press 2 once 7n At twice for B three times for C press 5 once for D twice for E three times for F and so on Wait two seconds for the screen cursor to move on before entering the next letter A maximum of ten characters per name including spaces Is allowed On completion of the name Then select the outgoing line group Select gt Press AREAS to finish programming Dial a number in the system speed dial list Press EL then Select gt paid La 2 and then Enter the first letter f ihe name Select the entry and the number is dialled BI Versatility Quick reference User Guide Using a standard telephone The BT Versatility supports Tone phones with Timed Break recall If you have problems keying or using the Recall key check with the phone supplier that they use Tone Dialling and Timed Break recall Making calls Make an external call PRE i duca RAE oos Ue RS ATE ER Key Be operator Transfer external call to an internal Ext
6. ension Press the RECALL key R Key the Extension number Replace handset Put an external call on hold Press the RECALL key R Replace handset to continue to use phone Note Call is held for thirty seconds when the telephone is idle If the telephone is busy it will ring when the handset is replaced To park an external call Press the RECALL key R Key 712 followed by the position to park the call i in 1 5 Replace handset To retrieve a call from park Key 712 from any phone followed by the position the call is parked in 1 5 The parked call is retrieved BT Versatility Quick reference User Guide Diverting calls Divert all calls Lift handset or use hands free if available Key 732 Key the Extension number or Key the external phone number including Line access code 9 followed by Cancel divert all calls zift handset or use hands free if available alls when your telephone is busy fr handset or use hands free if available ro aa Key the Extension number or Key the external number including Line access code 9 followed by Cancel divert a call on busy Lift handset or use hands free if available Key 733 Divert calls when your telephone is not answered after four rings Lift handset or use hands free if available Key 754 Key the Extension number or Key the external phone number followed by Cancel a divert a call on
7. ith the essential requirements of EC Directive 1999 5 EC A copy of this Declaration of Conformity for the BT V telephone is available from LAKE Communications Ltd Beech House Greenhills Road Dublin 24 Ireland a Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2005 Registered office 81 Newgate Street London ECIA 7AJ Registered in England No 1800000 gt Produced by BT Global Services Cover designed by H amp P Graphics Limited Printed in Ireland by Lake Communications Part No 2733 31000 4 Printed on paper which meets international environmental standards
8. no answer including Line access code e g 9 Lift handset or use hands free if available Key 754 Diverting Group calls Divert all calls Lift handset or use hands free if available Key 792 followed by the Group number 180 199 Key the Extension number or Key the external phone number followed by including Line access code 9 3903 BT Versatility Quick reference User Guide Cancel group divert all calls Lift handset or use hands free if available Key 792 followed by the Group number 180 199 Divert calls when your group is busy Lift handset or use hands free if available Key 795 followed by the Group number 180 199 o Key the Extension number or kno coton ufi AC o Key 94 followed by the Group number 180 199 Key the Extension number or Key the external phone number including Line access code e g 9 followed by Cancel group divert on no answer Lift handset or use hands free if available Key 794 followed by the Group number 180 199 LE EME TI BT Versatility Quick reference User Guide Voicemail Note Voicemail services require the Voicemail Module to be installed Turn on your voicemail When you are allocated a voice mailbox Divert on no answer is automatically set to your Voice box The Voice code is 710 To Divert all your calis to your V Voicemail Key 732 followed by 710 Divert on Busyt to m voicemail Key 33 followed b und
9. ome The BT Versatility system is a very powerful business communication system that provides a comprehensive solution for both voice and data needs This quick reference guide highlights some of the many voice facilities that are provided by the system You can use a Standard Telephone or the highly ae n n featured V8 and V16 BT Versatility Featurephones This guide helps you to use both types of phone m a lum t PEN LL ELO en he ee i l 3 BT Versatility Featurephone iE 2 To get the most from your BT Versatility we recommend that you use the dedicated BT Versatility Featurephones To order more featurephones please contact your Account Manager or call BT Sales FREE on 0800 800 152 dass Hi se sper Hands free and light Secrecy Key Volume Keys 4 Function Keys Programming i Message Retrieval Speed Dial Lists Network and ISDN i za H in TEN if AT Versurt ty re di MILES rus Voice message e res eye at indiratina liaht 6 Display Keys Data socket i v Socket a VR PES sax paia i E ae ime Programmable keys iii 16 V167 8N8 Clear Key Scroll Edit keys This diagram illustrates the V16 phone which has 16 programmable dd 1 4 idtildisi BI Versatility Quick reference User Guide How to use your BT Versatility Feature Phones Phone Setup To select a different Ringing Tone or Display Contrast Select gt Ebt gram Press the Scroll Down Key 3
10. s P4 and Then enter your Voice Mailbox Password followed by Select Divert on no answer to the Voicerrrail is automatically set when mailbox is allocated to your extensi n M MR Ot may also select the other Di Press the Scroll Down Key N un Select gt MEN Select Select gt Select Divert to voicemail Retrieve messages from your voice mailbox Select Enter your Extension number You will be prompted to Enter your Voice Mailbox Password followed by Select Change your Voice Mailbox Password Press lt then Select gt N and enter your Extension number Enter your existing password default is 1111 followed by Press the Scroll Down Key X Select gt e pe i rd and Enter your new password up to 8 digits long e g 12341234 Select gt 4 TINT HER TNT TNT BT Versatility Quick reference User Guide Personal speed dials Programme your personal speed dial list numbers and names then Select ee Select the location you want to program and Enter the number Select gt CORE When prompted to enter a name Press 2 once for A twice for B three times for C press 5 once for D twice for E three times for F and so on Wait two seconds for the screen cursor to move on before entering Zl m ori ten characters ES name rd ms de iig n Select gt ers Select the desired lo
11. vert all calls Select gt Divert calls when your Extension is busy Press the Scroll Down Key 4 until Divert is displayed Select E Select gt pt Select the required extension n from the display or key the Extension number or Key 9 and the target external number for incoming mE external calls only u Or press Divert to voicemail Cancel divert a call on busy Press the Scroll Down Key N until Divert is displayed Select gt Select and the diversion is cancelled Pe be ee yer very BI Versatility Quick reference User Guide Divert calls when your Extension does not answer after four rings Press the Scroll Down Key X until Divert is displayed Select Select Select the required extension from the display or key the Extension number or Key 9 and the target external number for i dtr external calls only Or press Diverttovoisemail ze sonn E Me A F eth Cancel divert a cal on no answer s and the diversion i DNE Vr eum LT a 7 m ARRE s is cancelled BT Versatility Quick reference User Guide Diverting Group calls Divert all calls Press the Scroll Down Key a until Group Divert is displayed Select Di Select the group which is to a diverted Select gt Is Select the required extension Eon the displa Key 9 and the target external number nt incoming
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