Housing Self Service user guide v4
Contents
1. Jul Sty Szurci Cuidal Alfred Gelder Street Hull FL1 2AA Tel 0 482 300200 Text phoe 21482 300349 Znal info hullee gov uk This iz a zaire party sitz hested cn behalf of 4 11 City Cou cil Visit Hull City Council s website for terms and conditions ilik cpens n new window o thgete Informaton Sektors Limted Privacy 8 Cookies How to access and update your contact details continued Select from the Contact Method either Telephone or Email address the effective start date of this contact method if you don t fill this in it will automatically be set to the current date and the contact value either email or phone number Once all details have been entered click on the Submit button heed Hull kas City Council Housing Self Service TEST Hull City Council Salf Serve Home Create Contact Detail Contact Method Please Selecl 7 Start Date E Contact Valuc Submit Cancel Hull City Counzil Guildaall Aired Gelder Stroct ul HL AA Tel 01487 300 390 Text phone 01487 300 349 Email Infa huller gov uk This is a trird paty ste hosted on bekal of lull City Council Visit Hull City Council s website for terms and conditions link cpens in a rew wircow Northget Informator Sputions Linked Privacy amp Cookies Removing out of date contact details Contact details that are no longer relevant can be removed from Housing Self Service by simply selecting the End Contact Detail link relat2. Click bens tp s the ax r gt Hul Sty Co nzil Gu Idhall Altrec Gelder Str3e Hull FL1 ZAA al A AF 707 700 Text mhone 1129 10 VA mail infoMbuller nnw uk xi fa as ee ee ees eas meee anaana O O ee O 12 Online rent statements This screen shows all transactions recorded on the account with the most recent transactions first The list of transactions can be refined by selecting the calendar From and To dates and clicking on Search het HUI eed City Council Housing Self Service TEST Log in details Hull City Council Self Serve Hore Account Siatement Account Statement Account Rent Account Payment Reference 302734911 Balance 0 00 DR From 2D MMUYYYY To GDMMYYYY 0505 2043 Bz No Iransections Beck to Accourt Summary Hull City Council Gu ldhall Alfred Gelder Street Hull U1 2A4 Tel 0142 3CC 300 Text phor C1482 200 349 Erai info hullcc gov uk This is a thirc arty site osted on behalf cf Hl Cty Courci Visit Hull City Council s website for terms and conditions lrk opcns in a new winccw Notate Ntcnratoy Sclutons Lintsd Privacy amp Cookies Key to account details Date Date the transaction was recorded Transaction Transaction description Credit Any payments credited to the account Debit Any charges debited from the account e g rent charge Balance The running balance on the account 13 On Line Housing Repairs You c
3. Action akon he conbuc en aid an appum brent has veen made ls 17 DCI 2014 he work was pasved lu bhatwaan 17 00 ard 10 99 Contactor KWL JM CONTRACT LOO Eas Nimim Target Date 21 OCT 2014 BnR1 a1 1 IAP OVERHAJ ANY YPE OF IAP Rilleoon Amend appo ntmet Description Lever tass are broken Wea Reso led 14 OCT 2014 1 30 18 Click on Access History link to view further access details you will then need to scroll down to the bottom of the page and this will display the event actions and any relevant code description of the codes below r Desorption Inert dvo iwees chawing al When Reponed 17 OCT 2314 12 00 Tonzalitm Red omn Reterence 981310 Ad an Hirday Action Taken Thae wore was passed to the contracto end an appointmen hes been made for 29 OCT 2014 banweer 03 00 and 71 59 Contractor KWI JIM CONTRACT GOI Fast Nome larget Dale M NOV 2911 Works Order 35312 16 1 Ref ois H oilomy 1 Camry val reces cary ropa r wdiunal dau Birra Previccs 03 00 and 5 Contractar KW JM CONTRAST I C01 Fast Name Kanget Darles 14 NOV 2014 Works Order 35913161 Ref 1 Carry out necessary repairs to extemal door Ded oom Malesine Ford Action esseceigptins Conenienls 23 OCT 2714 11 04 No ccess Zerd Lent Zerd left re arranged 23 0G 1 214114 NO Access Lentractortaxs1 notes lenartwou d lixa mors then 07s door sasina 23 OCT 231411 8 Nu Astess Awuinting Iw
4. property Hull Cily Corcil Guildvall Alferd Gelder Shl l Hl 2AA Tel 014 2 300 320 Text phone 014 2 300 349 Email info hullec gov uk sto hosted on hebal ot Hull ibe forl Visit Hull ity l aunril e w ilink enone in a rew uren kd Click on the View your account details link This will open the Rent Account Details screen This initially is a summary by account type of the current balance Multiple accounts will be shown where relevant The information displayed on accounts cannot be edited or deleted 11 Online rent statements 1 The Current Balance will show the current balance of the account 2 Account shows the account type 3 Account Status will show this as a current or former account 4 Payment Reference will show the unique payment reference of the account holder 5 Account Address shows the current recorded address of the account holder Clicking on the Click here to see the account statement provides a detailed statement for the account B37 weesle FulCly Cuciil websile Guuyls esd Hull kasd City Council Housing Self Service TEST Hull Clty Counell Self Serve Home Rent and other accounts Rent Account Details Breakdown Currant balance 0 02 DR Gross Kent Account Rent Account Service Charge Account Status Curent Rebate Your Payment Keference Number 302 40118 Sp Subsidy Account Address 88 _aowing Close Kestral Avenue Kizgston Uson Hull FUT 482 Net Rent
5. when the contractor visited to undertake the gas service 24 Housing Self Service security Hull City Council takes the security of all customer information extremely seriously In order to protect the security of personal data held within Housing Self Service the system will automatically timeout after 20 minutes of inactivity Password and user name reminders Should you forget your password this can be reset and reissued automatically by clicking on the I have forgotten my password link on the log in screen The password will be reset automatically and a letter issued to your registered correspondence address containing these revised details If you have requested email contact we will send you a password reset by email If you do not receive this reminder within 10 working days please contact HS SystemsSupportTeam hullcc gov uk or telephone 01482 300 300 for further help Hull City Council Housing will then contact you using the contact details held on record You will be asked a number of security questions to confirm your identity to ensure that we only pass information to the correct customer 25 Accessing Housing Self Service from a shared computer If the computer used to access details is a shared one it is strongly advised that you log off before leaving the computer and close the web browser This will protect your personal details from being seen by another user Simply click on the Log Off butto
6. 31482 393 300 Text shone C1482 30C 343 Er zi infogthulice qov uk window Click on the link next to your address to Report a fault for this address the following screen will be displayed Log in details Log Utt Hull City Council Self Serve Hame Repar a fault Report a tault Tenant Name Wr Criz Ceyes Address 1C Zarland Close Citer Grange Kingston Leon llul LE 4UJ Bink k ERRENTE Welcome Tyan are atanan ariaaneheldar yai mey reper arepa a yar hama hy uwing the arlire saviza Ifyva believe hal tie repair muy be cle cited us un emeneney for esar ple unoonliol ed walor leuk please phones ic following HULLE T or Minicom Users Only 613039 Alall othoi dines ir dud ny burik hy idas Gis sumbar shield only ke asee ke repot ericgoney revis Y may reed to wait anc listen co the instrustons t gt reper your emergency repair ntis ovtctrcurs Calls may be rezo ded ard non tored for ira ning and serv ce s andarc ourposas Report A Repair Click on the blue button Report a Repair and the screen below will be displayed 14 AIMS tah Magoo I cH a RR Contents en Arvice to Tenant zve you creckad ycurtanant herdbook before reportirg a repair 01113 F aat please ke adv ced shat tie information in the hando2o0kis tiers to Felo you report g repair Using the herdbook wil Felo to ensure attis operetve wio attends will have the correct macerials and in crmation to complete the rep
7. Book Appointment You will now have raised your repair and booked an appointment 16 How to amend or cancel an appointment Click on the link Amend Appointment Description llande s oreken Wren Roso led ACC OTA UI locaton Bathroom Referance 4981289 Arter Alster Action Takan Tha wark was passed ta tha centrantar aad an appairtmant has naan mada far 21 OCT 2014 buwei 12 00 mel 1A 29 Contactor KWL JM CONTRACT LCO1 Cas Name l arget Date 22 00 1 201 Works Oider 3661269 1 Rel Accorr ivan 1 WS CIBTORN OYTORIIAU ANY TSF Rvhieem Amend appo ntmer Dane Surrcund is loose The following screen will appear select either Change appointment or Cancel appointment as appropriate Description Hund cis broson When Reportec ASH 2014 10 17 Location Pathranm Reference 3 amp 8 289 Action aken Ihe work was passed to tie contracicr and an appointment has been made to 21 OTT 2014 between 2 C0 ard 1 00 Contractor KU JIM CONTRACT 11 C01 Fast Nanw Target Date 22 OTT 2014 Works Order 3581239 1 Raof 1 WC GISTFSN OVFSHAUL ANY TY F Ratarnnm Cuar pu Cawyl appu r nail Back v rpans appointment summery Click on change appointment to amend the appointment day time and new available slots will be displayed click on the down arrow to display further available slots select which slot you would prefer Click on Yes to confirm you wish to change this appointment If you wish to cance
8. City Council Visit Hull City Council s website tor terms and conditions link cpens in a rew wircow Northgctz Informatior 52 utiona Limited Prvacy amp Cookics If any of the details entered do not match the records held by Housing Department then an error message will be displayed stating that the system is unable to uniquely identify you from the details given Please try again however if too many unsuccessful attempts have been made the site will close If this happens please contact HS SystemsSupportlTeam hullcc gov uk or telephone 01482 300 300 for further help After registration using Housing Self Service for the first time Within seven working days from date of registration Housing Self Service users will receive two separate letters addressed to their recorded correspondence address One letter contains a unique user identifier user name the other letter contains a system generated password These two separate letters provide additional security for users If either letter is not received within 10 days please contact HS SystemsSupportTeam hullcc gov uk or telephone 01482 300 300 When both letters have been received you will be able to log in to Housing Self Service from the link from Hull City Council website or from Housing Self Service if you have saved this link on your computer At the first log in users will be able to Re enter the current password and choose a new one if need
9. Housing On Line Self Service User Guide Led ex Hull ss City Council Contents Page Number What is Housing Self Service 2 0 ccccececeeeeeeceee eens seneseceeeneeeees 3 How to register for Housing Self Service c ccceeeeeeeee ee eeeeeeeeaes 4 After registration using Housing Self Service for the first time 7 How to access and update your contact details ceeeeeee eee 9 Creating new contact details ccccceeceec eee ee cesses eeeeeeeeeesessnaes 9 Removing out of date contact details cceceeeeeeeee eee e eee ea en ees 10 Online rent Statements scoiccscevececscesvgenaseecaretecrasececeersonaonsaleeneesaegs 11 Reporting online repairs and making appointments 0008 14 Amending and cancelling appointments for a repair 0 00 17 Viewing repairs ON your PrOPpelty e cece cece cece ee ee eee eeeeeeeaeeeeaes 18 Housing Self Service S CUTrity cccece ence cece eee eeeeeeeeeeeeeeeaeess 25 Password and user name reminders cceceee cece eee e cent teeter ene 25 Accessing Housing Self Service from a shared computer 26 Further infOrmationic 22 a a a a a e a Weanaaale saute eal 26 What is Housing Self Service Housing Self Service allows customers of Hull City Council to securely access their personal information online including rent account details contact details
10. ai n one visi The ienberneciio each seclion be owira ales lo the lene l Handbook page milis ing Please select a category from the list below ESM gpa i 15 Daths arc Communal 17 Doors 22 Drainage 29 Llectics 26 Floors wals 27 Gut ers show2 s and ceilings oy a ci ae S A S j a u 2C lating and 34 Kichen units T2 Outs de of tre 37 Roo s 3 Srks arc 39 Stairs 40 Toilets ha water propery basins Click in the area you are requesting the repair and a diagram will be displayed see next page Contents gt 38 Sinks and basins Please select the lab that best describes tha fault or damaga Report a repii lhal is nol shown bere gt 1 Tap is dripping k4 Cross head Doaa 3 Lever taps are broken tap is broken 2 Tap is full bore E Sealant is damaged Plug and chain is broxen or missing Waste is blocked E Waste is leaking fal lantan ninn ie mieeina Select the appropriate diagram for your repair and the screen will move on automatically for you to check the details are correct and update location of the repair if appropriate if all correct click on the blue Order button 15 Contents 38 Sinks and basins Job ordering Cross heac tap is broken Here ts the repair derenption Gaee you are happy that you have provideri the reievant intormaton pinaze pronnan ta ender thin jot Job Detalis Tenent advice Pisase select
11. an only report a repair or view repairs for your property if you are logged on to your account Please check the contact details we are holding for you are correct by clicking on the View your Contact Details link on the home page prior to requesting your repair appointment and update as necessary gt How to report a repair Click on the link to view and report a repair T I Un Bic Council Housing Self Service Northgate Self Serve Home Rent and other accounts Contact Details Sy evl the link ba uw lu cy un aid visw your Hal Cly Courci accuurl Lug site view and upvaly he Contact deleil we havs un record fur details 9 4 can see the ba ance cn cack of ycur accounts along wta you P case rote that passwore reminders ky cmal wl only work if the ec irert charge details MH ymi wish to see a full statement click er yar emai address is aan ertared in yourlng in details see hiton the link against the acceunt and it will tase you through to shew you on top ct each page when loggec in al the transactions Miew Your Contact Details Choice Based Lettings Choice Jased Letungs Click here to view account s Lug ur lu view and lay pais fo your properly Yuu can alsu report a housing repair link opens in a new wndow cr the Hal Cty Council Choice Based Lettings weosite Click here to view and repart a repair Hu I Cily Cour cil Guildhall Alied Selda Suul l HUT 2AA Pay your jeul link opere 1 anew Tel
12. and communication preferences In the future we will look to expand Housing Self Service to enable customers to log and track repair requests and complete online surveys The tenancy information that you can view on Housing Self Service is accurate and the same information is held by Hull City Council and used by members of staff Housing Self Service can be accessed from the Hull City Council website on the following link http www hullcc gov uk and clicking on Housing link under the Services header on the right hand side of the page To log in to Housing Self Service or to register for the first time click on the View your contact details link under the Contact Details section This will launch a screen which will allow users to enter a user name password and memorable question which is selected as part of the registration process het Hull ied City Council Housing Self Service TEST Hull City Council Salt Serve Homa Click t12 link ta log an and view your Hull City Council azcount detzils 3g on to view anc update tre contact cetails we have on racord far You can see the balance on each of yaur eccounts acng with tre you If you are requestine a password reset oy emai cortact from euren charg detzis fyrru wish tc see a full siztemaqd cic lt an the 15 plezse provide your curer email address cr the Irk helow link against zhe cccoun and it will teke you chrcugh to show y24 all the lasardions View You
13. ctor has tried to gain access to your home to confirm if the gas is capped at meter but you were unavailable at the time they called A card has been left Please contact the number on the card to arrange a convenient appointment 1st letter sent regarding capped gas Our contractor has tried to gain access to your home to confirm if the gas is capped at meter but you were unavailable at the time they called A reminder letter has been sent to your home Please contact the number on the letter to arrange a convenient appointment 2nd letter sent regarding capped gas Our contractor has tried to gain access to your home to confirm if the gas is capped at meter but you were unavailable at the time they called A second reminder letter has been sent to your home Please contact the number on the letter to arrange a convenient appointment 21 Legal letter 3 sent regarding capped gas Our contractor has tried to gain access to your home to confirm if the gas is capped at meter but you were unavailable at the time they called A letter from our legal department has been sent to your home Please contact the number on the letter to arrange a convenient appointment Check amp Test Letter 1 sent Check amp Test Letter 2 sent A gas check and test is required to your home Our contractor has tried to gain access but you were unavailable at the time they called A reminder letter has been sent to your ho
14. ed to something more memorable this needs to be at least eight characters and contain at least one number one uppercase character and one lowercase character for example NewYear 12 Type a memorable question and the answer This helps provide an additional level of security for users to be able to reset their own password if this has been forgotten Click on the Log in button bese H UII EEH city Council Housing Self Service TEST Hull City Council Self Serve Home Tirst I agin Defanli nises marmi 535979 Chanasr a new username B36c79 Re enter cumcunt password ZOO Chouse a new password Min characters inc 1 capital 1 lowercase and feseeesses 1 number Re type new password k sennasen Type in a memorable question Enmeti ng yri can erremher you will he asked for the answer whenever you lag In Type In the answer ta your memorable question I sane After registration using Housing Self Service for the first time continued This will take you to the Housing Self Service home screen where e Contact details held by Hull City Council Housing can be accessed and updated e Online rent statements including payments can be viewed e Mail preferences can be viewed and updated e You can log out of Housing Self Service yW HU kas City Council Housing Self Service TEST Hull City Council Self Serve Home CO C ick the link te lag on ard view your Hull C
15. her inel ucl ons Awuiing uul otising icr calu ducis Description Of Access History Non Explanation of code Access Codes Our contractor has tried to gain access to your home but you were unavailable at the time they called Unable to gain access 1st card left A card has been left Please contact the number on the card to arrange a convenient appointment Our contractor has tried a second time to gain access to your home but you were unavailable at Unable to gain access 2nd card left the time they called A card has been left Please contact the number on the card to arrange a convenient appointment 19 Introductory letter sent to customer An introductory letter has been sent to you detailing what works are required to your home Card left access required to property Our contractor has tried to gain access to your home but you were unavailable at the time they called A card has been left Please contact the number on the card to arrange a convenient appointment New appointment date The appointment for the planned works in your home has been amended Appointment made The appointment for the planned works in your home has been raised Awaiting further instructions The job has been referred to the Housing Investment Team Please contact HISCSSS hullcc gov uk or ring 300300 for further information Awaiting further instructions PM The job has been referred to
16. ing to the contact method This will remove the associated contact details from records held by Hull City Council Housing Department 10 Online rent statements One of the key benefits of Housing Self Service is to allow customers to securely access details of rent balances and payments Hull City Council Housing encourages as many users as possible to access this information to ensure that customers can always get the latest balance and payment details to assist them keeping in keeping rent payments up to date After successful log in to Housing Self Service click on the Housing Self Service Home link at the top left of the screen This will take you back to the home page where the Housing online rent statement can be accessed beet H ul k City Council Housing Self Service TEST Hull City Council Salf Serve Homa Rent and other accounts Contact Details Glick bis link ba tog an and view your Hull City Council acco details agm to view arn apale The rimad celails we have un recam Fo You can scc the balance on cach of yaur cccounts acng with trc you Ht you are requsstine a password reset oy emai cortact trom tauren chage delais yru wish te see 4 fall slalermeal cic lt on the 1s please privide your umen erial addiess or the lek below link against che cccoun and it will teke you chrcugh to show y34 all Une Wartsaclion s View Your Contact Details ck bere jew aco Worx in progress Coming s037 racairs view tor your
17. iy Coure accaum details Log cn to view ard update che contaci cezaile we Fave on record fo You car sea the ba ance on each of your accounts aleng with tre you fycu ae equesting e password reset ay emai contact from curent charga details If ycu wisk tc sea a full stetement cick 01 tre us pleese oravide your curren email eddr2ss or tre n lt below link aga nst the accaun and it will teka you though co stow you ell toe transacticns View Your Contact Details cli F p Wors n progress Coming sco reseirs vew tar ycu proerty Full City Council Gu Ichall Alfred Galder Street Hel H 1 24A Tel 01482 300 3C0 Tex phone 01482 209 39 Email info hullec gov uk How to access and update your contact details 1 Click on the View Your Contact Details link 2 Existing contact details held by Hull City Council Housing Department will be shown These details can include telephone numbers and any email addresses we have on record for you Correct contact details enable the Housing Department to deliver excellent customer care at all times Creating new contact details 1 To create new contact details click on the Create new contact Details button led Hl Meal Cty Counci Housing Self Service TEST E Hull City Council Self Serve Home Contact Details C Contact Method Start Date Contact Value Main telechcne number 9225 2013 1234567 End Czntect Detal Create Concac Data
18. l the appointment click on cancel appointment Click Yes to confirm Reseriplion Hinde s woken When Rosos led WOT S 1 Ea Locetion Ralo Reterance 2501209 Action skein Das wank wos pas sud he The conb and aa appornionee bios buso cade hu 54 OCI 2014 In wsm 12 00 and 18 00 Contractor KWL JM CONTRACT LC01 Cast Nune Target Date 22 OCT 20 4 Works Order 3551205 1 Rel 1 Wo SISTCRIS OVIRIIAUL ANY TYC Dathreem Available slots Funday 17 Orl 2014 indium 12 00 nnd t8 OC 12 00 gard GIESE n O 90 and 11 59 n 12 90 and 10 00 Taesdey 21 Dct 2014 betwesr 08 00 erd 11 59 Viewing repairs on your property This screen shows you a view of repairs on your property within a specified period currently 6 months but subject to change and any repairs not completed on your property The list of repairs shows When the repair was reported Location of the repair within the property Action taken i e Work passed to Contractor Target date for resolution of your repair Works order reference number Description of work requested i e TAP OVERHAUL ANY TYPE OF TAP Bathroom Any action access history for the repair see page below for explanation of codes View related repairs this is any repairs logged against a street or if you live in a flat any communal repairs raised on your block bescnption Cress neac tag o oken Wien Roso led APO 1449 Location Dathroon Referance AnH IP OR Acticr ister
19. link cpens in a rew wircow Prvacy amp Cookice The registration screen will open and will require the entry of a number of pieces of information to confirm your registration This includes surname date of birth payment reference number email address if known and mobile phone number if known and preferred contact method These last two items will enable Hull City Council Housing to contact you in the event of a problem See screen shot of registration page hes HUI kas City Council Housing Self Service TEST llull City Council Self Serve Ilome Register for Self Service Your Surname I Your Date of Birth format DDVMA YY Fnter your payment refarance number Fmal Address Moo 12 Paone Number Preferred Cuntact Method Email lerer Reg ster Cance Hull City Cauacil Guildaall Alfred Gelder Siraet il HL 2AA lel OMez 300 390 lest phone OMez 300 319 mail into hullcc gov uk This i gt a third paty stc hosted on bca of Hull City Council Visit Hull City Council s website for terms and conditions link cpens in a rew wircow Northget Infnematior Svutions imred Privacy amp Cookies e Enter Your Surname e Enter Your Date of Birth Click on the calendar drop down button to the right of this section to open an online calendar This ensures that dates are entered into the system correctly e Enter your unique payment reference number which is qu
20. me Please contact the number on the letter to arrange a convenient appointment A gas check and test is required to your home Our contractor has tried to gain access but you were unavailable at the time they called A second reminder letter has been sent to your home Please contact the number on the letter to arrange a convenient appointment Check amp Test referred to Housing Teams A gas check and test is required to your home Our contractor has tried to gain access along with sending reminder letters but have still been unable to gain access We have now referred this issue to your Area Housing Team If you would like to arrange an appointment please contact HISCSSS hullcc gov u or ring 300300 Check amp Test 2 referral to Housing Teams A gas check and test is required to your home Our contractor has tried to gain access along with sending reminder letters but have still been unable to gain access We have referred this issue to your Area Housing Team 2nd Referral If you would like to arrange an appointment please contact HISCSSS hullcc gov uk or ring 300300 22 Check amp Test 3 referral to Housing Teams Check amp Test 4 referral to Housing Teams A gas check and test is required to your home Our contractor has tried to gain access along with sending reminder letters but have still been unable to gain access We have referred this issue to your Area Housing Team 3rd Refer
21. n in the top right of Housing Self Service web page and then close the current web session and ideally delete your browsing history Ww Hull kami City Counc Housing Self Service TEST a Hull City Council Self Serve Home Click the ink to log on erd vew your Hull City Cauncil account de ails Log on ta view and ypdet2 the ccrtact detei s we Fave on record for You can see the oalanc2 on each of your eccoun s aong wita the you Ifyou are equastirg a passworc resz Ly email con act om curren charge detals If yau wish to s2e a full statement click 31 the us plase ovovide your curent email address on the in be ow lirk ageinst tae azcourt end it wil take you zhrcugh ta shaw you all the trangections View Your Contact Details Further information Should you have any questions about registering accessing or using Housing Self Service please contact HS SystemsSupportTeam hullcc gov uk or telephone 01482 300 300 26
22. oted on your rent card paper rent statements e Enter a valid email address Housing Self Service will use this email address to contact you should you choose to be contacted by email rather than by post e Other email addresses and phone numbers can be registered see updating contact details section e If you have a mobile phone number please enter the valid mobile number e Select the preferred contact method either email or letter This value is mandatory Should you select the email correspondence option then a valid email address is required If you have entered the information correctly registration will be automatic and letters containing user details and passwords will be sent separately within seven working days from date of registration ret Hull eed City Council Housing Self Service TEST Hull City Council Self Serve Home Successful Registration Thark you cr registering We will serc you w9 letters ir che rext 7 days wh ch certain ycur usa name and password When yau have koth pease revisit this ste and complete your egistration If vou have requ2sted contect by emeil you will stil receive t12 letters witk your userrame and password fcr sec rity purposes e Back ta list 9 services eee mem eee w5050 LSS Hull City Cuwrcil Guild all Alied Gelder Street ul HL 2AA Tel 014 2 300 330 Text phone 014 2 300 349 Email info hullec gov uk Iris 13 a turd paty ste hosted on bekal of Hull
23. r Contact Details Click here to view accounts Wor lt in progrese Coming s037 r2oans view tor your property SSS aaa Hull City Council Guildaall Alfred Selder Siraet il HL 2AA Tel 014 2 300 320 Text phone 014 2 300 349 Imail info hullcc gov uk This i gt a third paty gt te hosted on bekal of Hull City Council Visit Hull City Council s website for terms and conditions link cpens in a rew wircow Northgets Informatior Sautions Limred Prvacy amp Cookies How to register for Housing Self Service To register for Housing Self Service click on the View your contact details link under the Contact Details section see previous page This will launch the log in screen as below Click on the I do not have an account yet register link bed Hull heed City Council Housing Self Service TEST Hull City Council Self Serve Home Log in Username Password Arswar to your Memorakle Quest on it tas is your first Ingin leave hlan lt Cance e have forgotten my password dc aot Fave an account yet reqister Hull City Council Guildaall Alfred Gelder Strzet l 1IL 2AA Tel 014 2 300 330 Text phone 014C2 300 349 Imail info hullcc gov uk Iris 13 a turd paty ste hasted on bekal of Hull City Council Visit Hull Northgctz Informatior 52 utiona Limted City Council s website tor terms and conditions
24. ractor has tried to gain access but you were unavailable at the time they called A reminder letter has been sent to your home Please contact the number on the letter to arrange a convenient appointment Gas Servicing reminder letter 2 sent A gas service is required to your home Our contractor has tried to gain access but you were unavailable at the time they called A 2nd reminder letter has been sent to your home Please contact the number on the letter to arrange a convenient appointment Failed appointment at DL4 stage Unable to gain access final letter sent A gas service is required to your home Our contractor has tried to gain access but you were unavailable at the time they called A card has been left Please contact the number on the card to arrange a convenient appointment We have tried a number of times to contact you regarding works that are required in your home We have sent you a final letter Please telephone us urgently on the number provided on the letter to arrange a convenient appointment No Meter in property A gas engineer has attended property and confirmed there is no gas meter present Awaiting materials following gas repair Materials have been ordered to complete the repair outstanding at your home As soon as the materials arrive in stock our contractor will contact you to make a convenient appointment Property Void at time of Service The property was void
25. ral If you would like to arrange an appointment please contact HISCSSS hullcc gov uk or ring 300300 A gas check and test is required to your home Our contractor has tried to gain access along with sending reminder letters but have still been unable to gain access We have referred this issue to your Area Housing Team 4th and final referral If you would like to arrange an appointment please contact HISCSSS hullcc gov uk or ring 300300 Confirmed gas is capped at the meter A gas engineer has attended property and confirmed the gas is capped at the meter Further 1st visit following gas repair A further visit is required to your home following the original repair Our contractor will contact you as soon as possible to make a convenient appointment 2nd visit following original gas repair A further visit is required to your home following the original repair Our contractor will contact you as soon as possible to make a convenient appointment Gas Servicing referred to Housing Teams A gas service is required to your home Our contractor has tried to gain access along with sending reminder letters but have still been unable to gain access We have now referred this issue to your Area Housing Team If you would like to arrange an appointment please contact HISCSSS hullcc gov uk or ring 300300 23 Gas Servicing reminder letter 1 sent A gas service is required to your home Our cont
26. the Housing Investment Team Please contact HISCSSS hullcc gov uk or ring 300300 for further information Progress update awaiting materials Materials have been ordered to complete the repair outstanding at your home As soon as the materials arrive in stock our contractor will contact you to make a convenient appointment Job delayed customers request The job is now on hold as per your request Please contact HISCSSS hullcc gov uk or ring 300300 if you would like the work to commence Planned works started Our contractor has confirmed that the planned works have started in your home 20 Awaiting materials Planned work Materials have been ordered to complete the repair outstanding at your home As soon as the materials arrive in stock our contractor will contact you to make a convenient appointment Unable to complete work referred to HCC The job has been referred to the Housing Investment Team Please contact HISCSSS hullcc gov uk or ring 300300 for further information Job delayed unfavourable weather Due to the weather conditions at the time of attendance we are unable to complete this job and have therefore put the job on hold Our contractor will contact you as soon as possible to arrange a convenient appointment Gas Appliances capped off The gas appliances have been capped off and isolated at your home Card left to confirm capped gas Our contra
27. ths most relevant location trom the list below Vescriotion Cross sad tap Is broken Guantity 1 EEETTET Esthroom A confirmation screen will be displayed with your name telephone number and any email address you have registered with us if all of these are correct click blue Submit button The details on this screen should always be correct if you have checked them prior to reporting the repair Once you have clicked submit a message will appear to say your request is being processed and will take approximately 60 seconds once successful the next screen will display your repair and the repair number Once your repair is processed the screen will then move on to display available appointments if applicable for your repair no appointment necessary for any work outside of the property Click in the appropriate time box to select when you want the contractor to attend add any comments and click on blue button Book Appointment T Please ircizsce wren you require an appolrtment Cni ore appointment may be selected Atck means yo4 are available Phse e edicve you avi las Uy by seleding an appoiilmiert Friday Uctober 17 2014 ARMO 2 ant ta eii Monday Uctover 2U 2014 osoni 1199 yoo eT lusecay October 21 2014 oon te a4 a Ifyou crcose to mace n appcin ment please anter any adcitiona rfo msticr youfee may 92 relevantforthe apremmert El Nola the cnaarnnaen nucwer of character iw 240
Download Pdf Manuals
Related Search