Home

PB22 and PB32 Mobile Label and Receipt Printer User Guide

1. 31 T T H BAUDRATE H IP SELECTION H TESTPRINT H MEDIATYPE PWRUP LOW BATTERY ORIENTATION EMULATION H DATA BITS H IPADDRESS H CONFIG H PAPER TYPE PRINT SPEED SLEEP TIMER CONTRAST H PARITY H NETMASK H TEST LABELS HTESTFEED MODE LTS CALIBRATION STANDBY TIMER DEFAULT LBL LENGTH H STOPBITS H ROUTER H FORMAT H DOTS PROTOCOL H NAME SERVER H PAGE H SENSITIVITY MAC ADDRESS H UDC H DARKNESS FONT H LBL REST POINT L DATA DUMP FORM ru H MEMORY RESET H FORM se DOTS H LSS TEST 4 ADVANCED EL THERMAL MGMT MIN SPEED 84 PB22 and PB32 Mobile Label and Receipt Printer User Guide Fingerprint Setup Menu Appendix C IPL and Fingerprint Setup Menus Setup T I 7 I I 7 I 1 SER COM NET COM NET1 NETWORK FEEDAD MEDIA PRINT DEFS POWER DISPLAY lt I I H BAUDRATE NEW LINE H IPSELECTION STARTADJ H MEDIA SIZE HEAD RESIST LOW BATTERY ORIENTATION H CHAR LENGTH IP ADDRESS STOPADJ XSTART H TESTPRINT SLEEP TIMER CONTRAST H PARITY H NETMASK WIDTH H PRINT SPEED STANDBY TIMER DEFAULT H STOPBITS H ROUTER LENGTH H LSS TEST H FLOWCONTROL H NAME SERVER H MEDIATYP
2. Chapter 2 Configuring the PB22 and PB32 6 Ifyou are using certificates for validation here are some commands you may need to use Send these commands to set a certificate and enable validation setup 8021x CA CERT c test pfx export setup 8021x VALIDATE ON where c test pfx is the location and name of the certificate and export is the passphrase Send these commands to set a common name for server 1 and server 2 setup 8021x SERVER CN1 XXXXXXXXXXx setup 8021x SERVER CN2 XXXXXXXXXX where xxxxxxxxxx can be a value from 0 to 64 characters Send this command to make sure your values match those used by the access point setup write 8021x uartl1 You may need to send this command several times for the wireless station to connect setup wlan ACTIVE 1 Configuring the Printer Settings You can change the configuration settings of the printer directly from the display the host PC using PrintSet the host PC using the command line the printer home page SmartSystems For more information about the IPL and Fingerprint menu systems see IPL and Fingerprint Setup Menus on page 83 PB22 and PB32 Mobile Label and Receipt Printer User Guide 43 Chapter 2 Configuring the PB22 and PB32 Changing Configuration Settings From PrintSet PrintSet is a printer configuration tool that you can download from the Intermec website PrintSet can communicate with your p
3. Press the Feed button to scroll through a list of numbers Select a number that is appropriate for the floodcoated media To see a list of sensitivity settings for each media type go to Recommended Media Sensitivity and Constant on page 71 8 Press ox to select a number 9 Reboot your printer PB22 and PB32 Mobile Label and Receipt Printer User Guide 19 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Understanding the Display Modes The printer has six display modes to help you effectively interact with the printer Ready Information Pause Setup Error and Test Understanding Ready Mode The printer is in Ready mode when the printer is on and ready to print The main screen displays the power status the radio status and the printer language and version The PB22 and PB32 in Ready Mode Understanding Information Mode 20 When the printer is in Information mode it displays a subset of pertinent information about the printer If the printer experienced an error the error message displays first followed by the printer information Each message displays on the screen for five seconds After five seconds on the last information screen the printer exits Information mode The PB22 and PB32 in Information Mode To enter Information mode e Press the Information button on the control panel PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 1 Using the PB22 and PB
4. olll olill Description Excellent signal Strong signal Good signal Weak signal Poor signal No signal Use the next sections to set most of your wireless communication settings For help with additional commands and information see either the Intermec Fingerprint Developer s Guide or the IPL Developer s Guide You can download both documents from the Intermec website at www intermec com Configuring Wireless Printing Using IPL Use these procedures to configure your printer with IPL for wireless printing To configure the printer to use WEP authentication 1 Send these commands to login as an admin and set the SSID lt STX gt lt ESC gt x su p pass admin lt ETX gt lt STX gt lt SI gt ws SSID XXXXX lt ETX gt where xxxxx can be from 0 to 32 alphanumeric characters Note The default password for logging in as an admin is pass If you changed the password you need to use your password instead of pass PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 2 Configuring the PB22 and PB32 2 Send these commands to configure the WEP keys This example sets WEP key 1 to 1234 and enables WEP key 1 lt STX gt lt SI gt ws WEP1 0x0001020304 lt ETX gt lt STX gt lt SI gt ws WEP KEY 1 lt ETX gt 3 Send this command to activate the settings lt STX gt lt SI gt ws ACTIVE 1 lt ETX gt To configure the printer to use WPA PSK or WPA2 PSK mode 1 Send these commands to login as
5. Security Warning screen appears Click Run to run the executable The Intermec End User License Agreement screen appears Read the agreement and select the radio button to accept the agreement and then click Next The Installation Directory screen appears The default installation directory is c Intermec InterDriver7 Click Next to use the default directory or specify a different location to install the files The Installation Information screen appears Clear the Run Add Print Wizard after unpacking drivers check box and click Finish On the New Hardware Wizard screen select Install from a list or specific location and then click Next to continue Note For LPT connections you must restart your computer for Windows to detect the new hardware For USB connections the New Hardware Wizard automatically launches when the printer is connected and turned on On the Search and Installation Options screen click Next PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 2 Configuring the PB22 and PB32 8 On the Hardware Installation warning screen click Continue Anyway 9 Click Finish to exit the New Hardware Wizard InterDriver files are now installed on your computer 10 Connect the USB cable to the connector on the back of the printer and connect the other end to your PC You do not need to set up any parameters for USB communications Connecting the Printer Through the Serial Port You can use a serial
6. WPA2 Personal and Enterprise mode 802 1x authentication Note WPA and WPA2 Enterprise modes currently support PEAP D TTLS and LEAP For LEAP authentication the printer supports Open EAP but does not support Network EAP To set up the printer to work in your wireless network you need Serial cable P N 075497 xxx e Host PC running Windows or Linux Active 802 11b or 802 11g wireless access point Communications application such as PrintSet or HyperTerminal want to be able to see the commands as you type them on your screen For help see Changing Configuration Settings Using the Command Line on page 44 los Note If you are using IPL commands with HyperTerminal you may To set up the printer for wireless communications using PrintSet 1 Connect the 8 pin circular DIN connector to the serial port on the printer Connect the other end of the serial cable to a serial port on your PC 2 On your PC start PrintSet 3 Select your printer from the My Printers list For more information on how to add a printer to PrintSet see To connect the printer to a PC through the serial port using PrintSet on page 31 PB22 and PB32 Mobile Label and Receipt Printer User Guide 35 Chapter 2 Configuring the PB22 and PB32 36 4 1 2 In the Printer Tasks list click Wireless Setup Wizard If you are prompted for the administrator username and password type them and click Next If your wireless access poi
7. 0 0 0 0 0 0 0 0 0 Unique Enable Enable Disable Disable Disable 1 16 characters 1234 80 PB22 and PB32 Mobile Label and Receipt Printer User Guide Appendix B Default Settings Factory Default Settings ESC P Printers Factory Default Settings for ESC P Printers Setting Auto detect printer Media dark adjust Print speed Power Low battery indicator Sleep timer Standby timer Bluetooth Discoverable Connectable Encryption Authentication Reserve printer Device name Passcode Serial Com Baud rate Data bits Parity Stop bits Protocol Network IP selection IP address Netmask Default router Name server MAC address Default Value Enable 100 75 mm s 7 4 V 20 sec 30 min Enable Enable Disable Disable Disable 1 16 characters 1234 115200 8 None 1 XON XOFF DHCP and BOOTP 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Unique PB22 and PB32 Mobile Label and Receipt Printer User Guide 81 Appendix B Default Settings 82 PB22 and PB32 Mobile Label and Receipt Printer User Guide C IPL and Fingerprint Setup Menus Appendix C IPL and Fingerprint Setup Menus IPL Setup Menu Setup I I I I I l SER COM NETWORK TEST SERVICE MEDIA CONFIGURATION POWER DISPLAY J e
8. 802 11 b g radio communications Setting Up Bluetooth Communications The printer can contain a Bluetooth radio that allows wireless communications with a remote device from distances up to 100 meters approximately 328 feet depending on the Bluetooth range capabilities of the remote device environmental conditions and obstructions For the Bluetooth enabled devices to exchange data both devices must establish a connection Bluetooth software is always running in the background The printer cannot initiate a Bluetooth connection One of the devices must request a connection with the printer The printer then accepts or rejects the connection Use Intermec Settings on the mobile computer to enable the Bluetooth settings on the printer The printer can also connect to Bluetooth scanners such as the SF51 and the SR61 You can create the bar code labels you need to connect the printer to a Bluetooth scanner using EasySet software You can download a free version of EasySet from the Intermec website at www intermec com PB22 and PB32 Mobile Label and Receipt Printer User Guide 33 Chapter 2 Configuring the PB22 and PB32 34 Each printer equipped with a Bluetooth radio has a unique Bluetooth Device Address BDA loaded into its module when manufactured You can find the BDA on the certification label located on the bottom of the printer To set up Bluetooth communications with a mobile computer Follow the procedure to discover
9. Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Battery Icon Status continued Icon Status Battery charging error You may need to replace the battery AgI mia External power connected and there is no battery in the printer Extending Battery Life Follow these guidelines to extend the overall life of your battery e Never expose the battery to direct sunlight or temperatures over 50 C 122 F e Only charge the battery inside the printer using a power supply or in the 4 bay battery charger Model AC18 e Do not set the backlight to always on The always on setting disabled automatic power saving modes Follow these guidelines to extend the life of your battery between charges e Press the Standby button to put the printer in Standby mode Remove the battery if you do not need to use the printer for three days or more Do not operate the printer when the ambient temperature is 20 C 4 F or lower Using the printer in temperatures below freezing reduces the overall battery life Note Rechargeable batteries lose their ability to maintain a charge oO over time You can only recharge a battery a finite number of times before you must replace it 14 PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Loading Media You can use roll or fanfold receipt media with the printer The PB22 and PB32 ship with a te
10. ESC P firmware press and hold to cancel printing Press to put the printer in Standby mode In Standby mode power to the radio the display and the backlight are turned off Press to turn the printer back on and put in Ready mode 4 PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer How to Use the PB22 and PB32 Buttons continued Name Button Info Function Press to display a summary of network connection information and error conditions Each setting in the summary information displays on the screen for five seconds In Fingerprint and IPL press this button in Pause mode to cancel the print job The info button is not functional with ESC P All of the buttons can act as soft keys which means that the function of each button depends on the state of the printer A small icon appears in the screen next to the button to indicate the function it performs Understanding the Soft Keys Button Soft Keys e OK Eo Description Moves up one level in the menu system This soft key appears in Setup mode Increases the value of a number when editing settings such as an IP address This soft key appears in Setup mode Pauses the printing job This icon appears only when you are printing Exit Setup mode and return to Ready mode Moves through the settings at the same level in the menu system Moves down one level
11. Printer Resetting the Printer Cleaning the Printer Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 Troubleshooting the Printer You may have printer operation print quality or printer communication problems at some time during the life of the printer printer It is easy to fix most of the problems and you will find solutions in Troubleshooting Printer Problems and Finding Solutions on page 58 If you cannot find the answer to your problem you may need to contact Product Support Contacting Product Support Before you call Intermec Product Support you may want to visit the Intermec technical knowledge base Knowledge Central at intermec custhelp comto review technical information or to request technical support If you still need help after visiting Knowledge Central you may need to call Product Support To talk to an Intermec Product Support representative in the U S A or Canada call 1 800 755 5505 Outside the U S A and Canada go to www intermec com and click Contact to find your local Intermec representative Before you call Intermec Product Support make sure you have this information ready Printer serial number Firmware type and version Bluetooth wireless or serial port settings You can find all of the information listed above in the printer menu system or on a test print page Understanding Error Messages Use this table to troubleshoot some common error messages you may
12. When PrintSet connects to your printer click Next 8 Click Finish Your printer appears in the My Printers list To connect the printer to a PC through the serial port using HyperTerminal 1 Connect the 8 pin circular DIN connector to the serial port on the printer Connect the other end of the serial cable to a serial port on your PC 2 On your PC start the communications program 3 If necessary configure the port settings so they match those of your printer Bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control XON XOFF 4 If you are using HyperTerminal a Click OK b Click the Settings tab c Click ASCII Setup The ASCII Setup window appears d Select these check boxes Send line ends with line feed Echo typed characters locally Append line feeds to incoming line ends 5 Click OK to save and exit ASCII Setup 32 PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 2 Configuring the PB22 and PB32 6 Test your connection by typing one of these commands into the communications program window e For IPL press Ctrl and in the communications program window simultaneously type b w c For Fingerprint type FF and press Enter e For ESC P press the ESC key and type EZ AHEAD 10 The printer responds by feeding a small amount of media Connecting the Printer to Your Network The printer provides two ways to connect to a network e Bluetooth radio communications e
13. an admin and set the SSID lt STX gt lt ESC gt x sSu p pass admin lt ETX gt lt STX gt lt SI gt ws SSID Xxxxx lt ETX gt where xxxxx can be from 0 to 32 alphanumeric characters 2 Send one of these commands to turn on WPA or WPA2 authentication Send the WPA PSK or WPA2 PSK command to set a pre shared key lt STX gt lt SI gt ws WPA ON lt ETX gt lt STX gt lt SI gt ws WPA2 ON lt ETX gt lt STX gt lt SI gt ws WPA PSK XXXXXXXXXX ETX where xxxxxxxxxx is a value between 8 and 64 characters 3 Send this command to activate the settings lt STX gt lt SIsws ACTIVE 1 lt ETX gt To configure the printer to use WPA or WPA2 Enterprise mode 1 Send these commands to login as an admin and set the SSID lt STX gt lt ESC gt x Su p pass admin lt ETX gt lt STX gt lt SI gt ws SSID Xxxxx lt ETX gt where xxxxx can be from 0 to 32 alphanumeric characters you changed the password you need to use your password instead Note The default password for logging in as an admin is pass If of pass PB22 and PB32 Mobile Label and Receipt Printer User Guide 39 Chapter 2 Configuring the PB22 and PB32 2 Send one of these commands to enable WPA 802 1x or WPA2 802 1x authentication You should also send the WPA PSK command that does not contain a value lt STX gt lt SI gt ws WPA ON lt ETX gt lt STX gt lt SI gt ws WPA2 ON lt ETX gt lt STX gt lt SI gt ws WPA PSK lt ETX gt 3 Send these comman
14. cable P N 075497 to communicate with your PC and run PrintSet LabelShop or InterDriver You can also use the serial port to send commands directly to the printer through a communications program like HyperTerminal The serial communication parameters control che communication between the printer and the PC connected on the serial port referred to as uart1 on the printer Make sure the serial port settings on the printer match the settings on the connected device The default serial communication settings on the printer are 115200 baud rate 8 data bits no parity 1 stop bit and no flow control The serial cable you need is not included in the shipping box with the printer To connect the printer to a PC through the serial port using PrintSet 1 Connect the 8 pin circular DIN connector to the serial port on the printer Connect the other end of the serial cable to a serial port on your PC 2 Start PrintSet 3 Click File gt Add printer Or in the General Tasks list click Add printer 4 Click Next 5 Select Serial then click Next 6 Make sure that the COM Port is set to the correct serial port and that Automatically detect communication parameters is selected Click Next PB22 and PB32 Mobile Label and Receipt Printer User Guide 31 Chapter 2 Configuring the PB22 and PB32 7 PrintSet attempts to connect to your printer If it cannot find your printer click Back to review the communication settings then try again
15. cece ee 23 Using Fest Modes s 0c Dae ets te be Sb etn ER E A fed TN 23 Using Extended Test Mode irruti d cece cece eee es 24 Changing Configuration Settings from the Display 25 Printing ay Test Pape debe ee re ea EU e ex E Eee eor 27 2 Configuring the PB22 and PB32 sooo 29 Connecting the Printer to Your PC oiris eerie erara EO Re RR EE pels Ob PERT 30 Connecting the Printer Through the USB Interface 0005 30 Connecting the Printer Through the Serial Port 0 0008 31 Connecting the Printer to Your Network ssuussunusserusrererrrrrrrrrerrrrn 33 Setting Up Bluetooth Communications esee esee 33 Setting Up 802 11 Radio Communications 0 0 0 cece eee eee 35 Configuring Wireless Printing Using IPL 0000 38 Configuring Wireless Printing Using Fingerprint 41 Configuring the Printer Settings siropa trs sE terr EAEE E eee 43 Changing Configuration Settings From PrintSet 0 005 44 Changing Configuration Settings Using the Command Line 44 Changing Configuration Settings from the Printer Home Page 44 Changing Configuration Settings Using SmartSystems 4 45 Upgrading the Firmware lesse n 46 Upgrading the Printer Firmware Using PrintSet 00004 46 Upgrading the Printer Firmware Using the Printer Home Pag
16. see Loading Media on page 15 There is a printing error The screen displays an error message containing information on the error The printer is paused The printer is cancelling a print job Check media settings Check for errors in the software application Verify that the wireless settings are correct For help see Setting Up 802 11 Radio Communications on page 35 Make sure the printer has an IP address Make sure the printer is connected to the network Make sure the printer is in Ready mode 58 PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 Printer Problems and Solutions continued Problem The printer is not printing with a Bluetooth connection Printout is faded or weak The battery charge is not lasting as long as it should The AC18 4 bay battery charger is not charging the battery The test pages do not print PB22 and PB32 Mobile Label and Receipt Printer User Guide Possible Solution Re establish a Bluetooth connection with the mobile computer or scanner For help see your mobile computer user s manual or Setting Up Bluetooth Communications on page 33 Make sure the mobile computer can print to a known good printer Print a Bluetooth test print page to make sure that the mobile computer discovered your printer For help see Printing a Test Page on page 27 Make su
17. the Intermec website click About Us Contact Us Who Should Read This Manual This user guide is for the person who is responsible for installing configuring and maintaining the PB22 and PB32 printer This guide provides you with information about the features of the PB22 and PB32 and how to install configure operate maintain and troubleshoot it Related Documents Here are some related Intermec documents you may find useful Intermec Fingerprint Command Reference Manual Intermec Fingerprint Developer s Guide Intermec Printer Language IPL Command Reference Manual ESC P Programmer s Reference Manual e ZSim Programmer s Guide The Intermec website at www intermec com contains our documents as pdf files that you can download for free PB22 and PB32 Mobile Label and Receipt Printer User Guide Before You Begin To download documents 1 Visit the Intermec website at www intermec com 2 Click the Products tab 3 Using the Products menu navigate to your product page For example to find the PB21 printer product page click Printers and Media gt Mobile Printers gt PB22 4 Click the Manuals tab If your product does not have its own product page click Support gt Manuals Use the Product Category the Product Family and Product to find your documentation PB22 and PB32 Mobile Label and Receipt Printer User Guide xi Before You Begin xii PB22 and PB32 Mobile Label and Receipt Printer Use
18. the Batteries There are two ways to charge the printer battery Charge the battery in the AC18 4 bay battery charger It takes approximately 4 hours to charge your batteries using the 4 bay battery charger For information see the AC18 4 Bay Battery Charger Instructions Connect AC power to the printer using a 12 VDC power supply and charge the battery while it is in the printer The battery takes approximately 3 hours to charge while it is installed in the printer To charge the battery inside the printer you need e an Intermec 12 VDC power supply Model AE19 e an AC power cord To charge the battery inside the printer 1 Install the battery in the printer For help see the previous section Installing the Battery on page 12 2 Connect the power supply to the DC power connector on the printer 3 Connect one end of the power cord to the power supply and then plug the other end into an AC outlet Understanding the Battery Icons The easiest way to tell the status of your battery is to look at the battery icons on the control panel of the printer Battery Icon Status Icon Status Battery is fully charged several more hours before charging or replacing the battery uum ET Battery has a medium charge You should be able to work for Li Battery is low Recharge the battery C Battery is critically low You need to replace the battery now PB22 and PB32 Mobile Label and Receipt Printer User Guide 13
19. usually print over 50 6 inch labels at 10 print density The number of labels you can print varies depending on these factors Age of the battery Temperature and humidity of the operating environment Printer configuration including network connection settings e Type of media loaded in the printer Amount of data printed for each label Threshold at which you configure the low battery warning Use Intermec Model AB27 battery only Use of another battery A may present a risk of fire or explosion Caution The Model AB27 battery may present a fire or chemical burn hazard if mistreated Do not disassemble heat above 100 C 212 F or incinerate Dispose of used batteries promptly Keep away from children PB22 and PB32 Mobile Label and Receipt Printer User Guide 11 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Installing the Battery Make sure you fully charge the battery before you use your printer You can charge the battery before or after you install it into the printer To install the battery 1 Lay the printer upside down on a flat surface 2 Insert the battery with the tab facing away from the front control panel 3 Insert the edge of the battery under the lip of the printer and then push down until you hear the battery latch click 12 PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Charging
20. 2 Send one of these WPA WPA2 ON commands to turn on WPA or WPA2 authentication Send the WPA PSK or WPA2 PSK command to set a pre shared key setup wlan WPA ON setup wlan WPA2 ON setup wlan WPA PSK xxxxXxXXXXxx setup wlan ACTIVE 1 setup write wlan uartl1 where xxxxxxxxxx is a value between 8 and 64 characters To configure the printer to use WPA or WPA2 Enterprise mode 1 3 Send these commands to login as an admin and set the SSID run su p pass admin setup write wlan uartl setup wlan SSID xxxxx where xxxxx can be from 0 to 32 alphanumeric characters Send one of these WPA WPA2 ON commands to set up WPA 802 1x or WPA2 802 1x authentication You should also send the WPA PSK command that does not contain a value setup wlan WPA ON setup wlan WPA2 ON setup wlan WPA PSK setup write wlan uartl To view the 802 1x values send this command setup write 8021x uartl1 Send these commands to configure the EAP TYPE setup 8021x EAP TYPE xxxx where xxxx can be OFF LEAP PEAP or TTLS setup 8021x EAP USER xXxxx setup 8021x EAP PASS xxxx where xxxx is the unique username and the unique password for this protocol If you are using TTLS you may need to send this command to set the TTLS outer name setup 8021x TTLS USER xxxx where xxxx is the outer name PB22 and PB32 Mobile Label and Receipt Printer User Guide
21. 2 and PB32 Resetting the Printer 8 You rarely need to reset the printer unless you are upgrading the firmware If your printer occasionally locks up you will want to reset it A reset reinitializes the 802 11 radio and clears the working memory Note The Setup menu is not affected by a reset Your printer retains all of your configuration settings after the printer powers back up To reset the Printer 1 Disconnect the printer from power if externally powered 2 Remove the battery from the printer for at least one second 3 Insert the battery back into the printer 4 Reconnect external power if your printer is externally powered Cleaning the Printer 62 A Warning To properly maintain your printer you must clean it at the recommended interval Use the next illustration to locate the parts of your printer to clean Make sure to clean these parts e Printhead e Platen roller e Paper sensors Tear bar Printer exterior Media compartment To avoid possible personal injury or damage to the printer never insert any pointed or sharp objects into the printer PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 is not responsible for damage caused by any other cleaning A Use only the cleaning agents specified in this section Intermec materials used on this printer Caution Tear bar Platen roller Printhead PB22 and PB32
22. 32 4 Start a communications program like HyperTerminal 5 Inthe communications program window type this command lt STX gt lt ESC gt y ush lt ETX gt 6 Press Enter You are prompted to enter more information 7 Type this command su p pass admin 8 Type this command dlk z The printer indicates that it is Upgrading 9 In the communications program window click Transfer gt Send File A dialog box appears 10 In the protocol drop down box select Zmodem 11 Browse to the firmware upgrade file bin and select it Wait approximately 5 minutes for the firmware upgrade to finish When the upgrade is complete the communications program displays the message kernal flashing ok The printer automatically reboots To upgrade printer firmware using a communications program and Fingerprint 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 31 2 Download the firmware upgrade file bin to your PC a Go to www intermec com b Click Support gt Downloads c Use the Product Category Product Family and Product fields to select the printer model d Click Submit The available software appears e Download the latest firmware version to your PC f Extract the zip file to a folder on your PC 3 Start a communications program like HyperTerminal PB22 and PB32 Mobile Label and Receipt Printer User Guide 51 Chapter 2 Configurin
23. 32 Mobile Label and Receipt Printer Understanding Pause Mode Use Pause mode to momentarily stop printing or to cancel a current print job When you pause the printer the Pause mode screen appears Use the Feed button to both pause and resume printing The PB22 and PB32 in Pause Mode To enter Pause mode Press the Feed button while the printer is printing To resume printing Press the Feed button To cancel a print job 1 Press the Feed button to pause printing Fingerprint IPL or ESC P 2 Press the Information button or Q soft key to cancel the print job Fingerprint or IPL or press and hold the Pause button in ESC P Understanding Setup Mode Use Setup mode to change the settings on the printer Sample Setup Mode Screen PB22 and PB32 Mobile Label and Receipt Printer User Guide 21 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer 22 To enter or exit Setup mode Press the Setup button After you enter Setup mode there are two editing modes normal and enhanced Editing Settings in Setup Mode Editing Mode To Navigate To Accept Value Normal Press 9 to move among choices Press OK Press A to go up a level in menu system Enhanced Press to move within the editable Press OK fields When the field blinks you can edit it Press db to increase the value of the field Normal Editing Mode In normal editing mode you see an up arrow and a right arrow for ma
24. 71 1 mm 2 8 in Height 176 4 mm 6 9 in Width 101 6 mm 4 0 in Weight 678 g 1 5 Ib with battery PB32 Physical Dimensions Depth 81 6 mm 3 2 in Height 182 2 mm 7 2 in Width 127 6 mm 5 0 in Weight 828 g 1 8 Ib with battery Power Specifications AC power adapter voltage 100 to 240 V 47 to 63 Hz Printer voltage 12 VDC 4 15 A Operating power Rechargeable 7 4 V 2300 mAh lithium ion battery Temperature and Humidity Specifications Operating temperature 15 C to 50 C 5 F to 122 F Storage temperature 30 C to 70 C 22 F to 158 F Charging temperature 0 C to 45 C 32 F to 113 F Relative humidity 10 to 90 non condensing Sealing IP54 is used Paper path and card reader slots are excluded from IP54 58 PB22 and PB32 Mobile Label and Receipt Printer User Guide Appendix A Specifications Memory RAM 16 MB Flash 64 MB Print Speed and Resolution Print speed 4ips 100 mm s Resolution 203 dpi 8 dots mm Print Technology Printhead Direct thermal Maximum print width PB22 48 mm 1 8 in PB32 72 mm 2 8 in Media Specifications Minimum black mark length 3 17 mm 0 125 in Minimum notch length 6 35 mm 0 25 in Minimum notch width on 12 7 mm 0 50 in center of media Black mark width Full width of media Core inside diameter 19 05 mm 0 75 in Roll outside diameter PB22 57 15 mm 2 25 in PB32 67 31 mm 2 65 in Tracking Center Maximum ca
25. Default Value 0 Normal Medium Printhead width 1200 Fast Variable length strip 096 0 80 40 Off 75 mm s 7 4 V 20 sec 30 min PB22 and PB32 Mobile Label and Receipt Printer User Guide Appendix B Default Settings Factory Default Settings for Fingerprint Printers continued Setting Bluetooth Discoverable Connectable Encryption Authentication Reserve printer Device name Passcode Default Value Enable Enable Disable Disable Disable 1 16 characters 1234 Factory Default Settings IPL Printers Factory Default Settings for IPL Printers Setting Auto detect printer Display Orientation Contrast Print engine emulation mode Media Form adjust dots X Form adjust dots Y Test feed mode Media type Darkness Sensitivity Print speed Power Low battery indicator Sleep timer Standby timer Default Value Enable Normal Medium None 0 0 Fast Continuous 0 180 3 ips 7 4V 20 sec 30 min PB22 and PB32 Mobile Label and Receipt Printer User Guide 79 Appendix B Default Settings Factory Default Settings for IPL Printers continued Setting Ser Com Baud rate Data bits Parity Stop bits Protocol Network IP selection IP address Netmask Default router Name server MAC address Bluetooth Discoverable Connectable Encryption Authentication Reserve printer Device name Passcode Default Value 115200 8 None 1 XON XOFF DHCP and BOOTP 0 0 0 0 0 0 0
26. E LSS AUTO RTS CTS 4 MAC ADDRESS LABEL w GAPS LSS MANUAL ENQ ACK H PAPER TYPE CLIP DEFAULT XON XOFF H CONTRAST H LTS I DATA TO HOST H TESTFEED LTS VALUE DATA FROM HOST F TESTFEED MODE LTS ADJUST LEN SLOW H NEW LINE H MODE LTS TEST H REC BUF i ADVANCED THERMAL MGMT H TRANS BUF MIN SPEED PB22 and PB32 Mobile Label and Receipt Printer User Guide 85 Appendix C IPL and Fingerprint Setup Menus 85 PB22 and PB32 Mobile Label and Receipt Printer User Guide Index Index 88 Numerics 802 11 radio icons understanding 37 setting up communications 35 A AB27 battery 74 AC18 battery charger 13 74 accessories AB27 battery 74 AC18 battery charger 74 AV14 vehicle dock 74 belt clip 74 cart mount 74 handstrap 74 power supply 74 serial cable 75 shoulder strap 75 AV14 vehicle dock 74 backlight understanding 10 batteries AC18 charger 13 charging 13 charging time 11 extending life 14 installing 11 12 status icons 13 using 11 Bluetooth communications 33 button functions 4 C cleaning the printer 62 cold boot 62 communication problems 60 using Dump mode in IPL 61 using the line analyzer in Fingerprint 60 communications setting up 802 11 radio communications 35 setting up Bluetooth radio communications 33 wireless printing with Fingerprint 41 wireless printing with IPL 38 configuration settings changing from printer home page 44 changing using the command line Hype
27. Guide Appendix A Specifications Intermec Cleaning Swab Use the Intermec cleaning swab P N AE26034 to clean the printhead and platen roller One cleaning swab is included with the printer You can purchase additional cleaning swabs from www intermec com Cleaning Pen Use the cleaning pen P N 757150 to clean the printhead Protective Case Use the protective case to transport and store your printer The protective case keeps the printer free of dust dirt and moisture and still provides easy access to the printer for printing Shoulder Strap Use the shoulder strap in combination with the handstrap to easily carry the printer The wide padded strap makes it comfortable to wear the printer for long periods of time Serial Cable The serial adapter is an 8 pin DIN to DB9 connector that connects from the printer to your desktop PC PB22 and PB32 Mobile Label and Receipt Printer User Guide 75 Appendix A Specifications 76 PB22 and PB32 Mobile Label and Receipt Printer User Guide Default Settings Appendix B Default Settings Factory Default Settings Fingerprint Printers 78 Factory Default Settings for Fingerprint Printers Setting Xstart Display Orientation Contrast Media Width Length Test feed mode Type Contrast Xstart Label constant Label factor Print definitions Clip default Print speed Feed adjust Start adjust Stop adjust Power Low battery indicator Sleep timer Standby timer
28. I Re ame AER I Sardis x 1 Using the PB22 and PB32 Mobile Label and Receipt Printer 1 Introducing the PB22 and PB32 Mobile Label and Receipt Printer 2 Whats New a eot o out ebbe s MED eR Ee uer en aed mL Ue Ra ud Cete E 2 Identifying the Parts of the Printer 00 cece eee eee eee 3 Understanding the Control Panel 0 e eee eee 4 Understanding the Printer Language e S E eee eee 6 Changing the Printer Language 0 0 0 7 Understanding the Printer Sounds sees 10 Understanding the Backlight persek Errina eee eee 10 Using the Battenes so ee Sas eet edie oe ena epee ee eee da wea DER ENT EES 11 Installing the Battety 4 e dt pi A eee Me E me 12 Charging the Batteries ees sa ech ue eR sine Ene A E Hed ved Rai 13 Understanding the Battery Icons 13 Extending Battery Lites 15 ot Ang ena ERR REE RES 14 Loading Medias bee eode Galea p EN OE Ne wok Dales Hah eens EM tes 15 Printing on Floodcoated Media eor qe pet eb ERU bo dee ew ia eta es 19 Understanding the Display Modes iin rerea ya ee 20 Understanding Ready Mode sy rritar o ccc EEA E 20 Understanding Information Mode sss 20 Understanding Pause Mode 0 cece cece ee 21 Understanding Setup Modeen ais raia a ccc nec e need 21 Understanding Error Mode sss 23 PB22 and PB32 Mobile Label and Receipt Printer User Guide v Contents Understanding Test Mode 0 0
29. Mobile Label and Receipt Printer You need to clean these parts regularly Cleaning the Printhead Clean the printhead every five rolls of media to prolong the life of the printhead and ensures that you maintain high print quality Clean the printhead with the cleaning swab The cleaning swab is shipped with the printer and can also be purchased separately from www intermec com printhead and platen roller Using other methods for cleaning may Note The cleaning swab is the recommended method for cleaning the damage the printer To clean the printhead 1 Open the media cover 2 Remove the media and ribbon 3 Use the cleaning swab or cleaning pen to dissolve any contamination on the line of heat emitting objects at the front bottom of the printhead 4 Wait 30 seconds and carefully rub off any contamination PB22 and PB32 Mobile Label and Receipt Printer User Guide 63 Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 5 Repeat Steps 3 and 4 if necessary 6 Allow the printhead to dry for a minute or more before loading a new supply of media and ribbon Cleaning the Platen Roller e Regular cleaning of the platen roller every five rolls of media prolongs the life of the printhead and ensures that you maintain high print quality Clean the printhead with the cleaning swab The cleaning swab is shipped with the printer and can also be purchased separately from www intermec com Note The cleaning swab i
30. and connect to Bluetooth devices in your mobile computer user manual Note For maximum security you need to configure a Bluetooth passcode for the printer The default passcode for the PB22 and PB32 is 1234 To set up Bluetooth communications with a scanner 1 Download and install EasySet 2 Create these bar code labels using EasySet Administrator reset factory defaults Bluetooth parameters security not active Bluetooth parameters connect disconnect compose BT address Bluetooth parameters security compose PIN 3 Scan the bar code labels with the Bluetooth scanner Understanding Bluetooth Radio Icons Icon Description 8 The Bluetooth radio is on and the printer is not connected to a serial cable FA The Bluetooth radio is turned off The Bluetooth radio turns off a when you connect a serial cable PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 2 Configuring the PB22 and PB32 Setting Up 802 11 Radio Communications The printer can have an internal 802 11 b g radio to transfer and receive data using wireless communications This manual assumes that you have already set up your wireless communications network including your access points These procedures include information about setting up wireless security for both IPL and Fingerprint versions of the printer The printer supports these authentication modes none WEP WPA Personal and Enterprise mode 802 1x authentication
31. creen and it displays the type of media you are using PB22 and PB32 Mobile Label and Receipt Printer User Guide 23 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer 24 3 Release both buttons The printer performs a test feed sensor calibration prints and then enters Dump mode The printer is now in Dump mode and it scans the communication ports Any characters received on the communication ports are printed 4 Press Feed to exit Dump mode After you exit Dump mode the printer returns to Ready mode For more information on Dump mode see Troubleshooting Communication Problems on page 60 Using Extended Test Mode Use Extended Test mode to run additional diagnostic tests enter Dump mode or reset the printer to factory defaults Sample Extended Test Mode Screen To enter Extended Test mode 1 Make sure that the printer is loaded with media 2 Press the media cover release button to open the media cover 3 Press the Standby button to turn the printer off 4 Press Feed and Standby buttons at the same time until CLOSE PRINTER DOOR appears on the screen 5 Close the media cover You are now in Extended Test mode Press 9 to cycle through the options Press OK to select a test option Press ft to exit Extended Test mode PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Options in Extended Test Mode Fun
32. ction Description Select Media This option is almost the same as the process in Test mode except that the printer performs a slow test feed in Extended Test mode The slow test feed enables the printer to perform a slow sensor calibration which can help resolve mark detection problems Test Labels This option allows you to print test labels one at a time Press OK to print the next label Dump Mode This options enters Dump mode For more information on Dump mode see Troubleshooting Communication Problems on page 60 Factory Default This option restores the factory default settings Press OK to select this option and then follow the instructions on the screen Exit to Setup This option exits Extended Test mode and puts the printer in Setup mode Exit This option exits Extended Test mode Changing Configuration Settings from the Display You need to enter Setup mode before you can change configuration settings For more information on entering Setup mode and navigating through the settings see Understanding Setup Mode on page 21 The top levels of the Setup menu are organized in a one way loop Each level has several sub levels PB22 and PB32 Mobile Label and Receipt Printer User Guide 25 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer 26 starting point taal The Main Levels of the Setup Menu in Fingerprint 4 Starting point l gt The Main Levels of the Setup Me
33. ds to configure the EAP_TYPE lt STX gt lt SI gt ws BAP TYPE Xxxx lt ETX gt where xxxx can be OFF LEAP PEAP or TTLS lt STX gt lt SI gt ws EAP USER Xxxx lt ETX gt lt STX gt lt SI gt ws EAP PASS xXxxx lt ETX gt where xxxx is the unique username and the unique password for this protocol 4 If you are using TTLS you may need to send this command to set the TTLS outer name STX SI ws TTLS USER xxxx lt ETX gt where xxxx is the outer name 5 Ifyou are using certificates for validation here are some commands you may need to use e Send these commands to set a certificate and enable validation lt STX gt lt SIs gt ws CA_CERT c testCA pfx export lt ETX gt lt STX gt lt SI gt ws VALIDATE ON lt ETX gt where c testCA pfx is the location and name of the certificate and export is the passphrase e Send these commands to set a common name for server 1 and server 2 STX SI ws SERVER CN1 xxXxXXXXXXX lt ETX gt lt STX gt lt SI gt ws SERVER CNZ2 xXxXXXXXXXX ETX where xxxxxxxxxx can be a value from 0 to 64 characters 40 PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 2 Configuring the PB22 and PB32 e Send this command to make sure your values match those used by the access point lt STX gt lt SIswt variable name lt ETX gt All variables are returned with the exception of EAP_PASS which always returns if configured and CA_CERT which tran
34. e 48 Upgrading Printer Firmware Using SmartSystems 0 0 0000s 50 Upgrading the Printer Firmware Using a Communications Program 50 Downloading Fonts and Graphics isses eee 53 3 Troubleshooting and Maintaining the PB22 and PB32 55 Troubleshooting the PrE serrer sr cre er ner v4 Rie RAE Er URP Coban eames nee 56 Contacting Product Support isses eene 56 Understanding Error Messages 0 0 cece cece ee 56 Troubleshooting Printer Problems and Finding Solutions 58 Troubleshooting Communication Problems 0 0 002 e eee 60 Using the Line Analyzer in Fingerprint 000008 60 Using Dump Mode in IPL 0 cece eee 61 Resetting the Printet oes oec e Den UN i cask Pee bee sees Oa 62 vi PB22 and PB32 Mobile Label and Receipt Printer User Guide Contents Cleaning the Printer nic Sacco uec Mete eL PUPA ERU Ee See CORRER 62 Gleanime the Printhead 12 5 rtr Re ak Ohaus Re S hee med bees 63 Cleaning the Platen Roller sesseseeee eee E 64 Cleaning the Printer Extern ccce ed E ARR RR RR MR RA ERESUEROER 64 Cleaning the Printer Media Compartment 0 e eee eee eee 65 A SHECITICATIONS reo Ed dp aun E details 67 Sp cifications bebo ep te eS eee ak aide VERMES a ea ee eb PVP 68 Interfaces loce De lors oebe debe ch REC M M EN 72 RS 232 Serial Interface 0 ccc ee hes 72 USB l
35. e B Connector PB22 and PB32 Mobile Label and Receipt Printer User Guide 73 Appendix A Specifications Accessories 74 You can use these accessories with the printer To order accessories contact your local Intermec sales representative AB27 Battery Use the 7 4 V 2300 mAh lithium ion battery to provide power to the printer Power Supply Model AE19 Provides power to the printer and the 4 bay battery charger Model AC18 AC18 4 Bay Battery Charger Use the AC18 to charge up to four batteries at a time The battery charger is designed to sense when a battery is fully charged and not overcharge it ensuring long and consistent battery life AV14 Vehicle Dock Use the vehicle dock to attach the printer to a truck Cart Mount Stands the printer vertically when placed on a flat surface Excellent for cart or desktop use Belt Clip Use the printer belt clip to attach the printer to your belt Handstrap Use the printer handstrap to conveniently carry your printer With the handstrap attached you can also attach the shoulder strap Media You can use tag label or receipt media with the printer Printer media does not ship in the box with the printer but may be purchased from www intermec com Media Core Use the media core to hold the media in place The 0 75 inch media core ships with the printer You can also order the 0 4 inch media core separately PB22 and PB32 Mobile Label and Receipt Printer User
36. e media door or insert a cable Button You press any of the buttons Error The printer cannot feed paper or print a job because of a hardware issue such as the media door open a paper jam or there is no media e An error occurs such as a paper jam a print error or the printer is out of range Understanding the Backlight The screen backlight on the printer behaves the same way as a screen saver on your PC After a set amount of time elapses without any user interaction the backlight goes off The screen backlight turns on when the printer begins printing you press a button youconnect the printer to external power you are communicating with or sending data to the printer Use the Setup menu to change the amount of time the backlight turns off Options for backlight are always off always on 5 seconds 10 seconds 20 seconds 30 seconds or 60 seconds 10 PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Using the Batteries The printer uses a rechargeable 7 4 V 2300 mAh lithium ion battery Model AB27 for power You must fully charge the battery before you can use the printer The battery retains a charge for up to five days when the printer is in Standby mode A fully charged battery can usually print over 300 6 inch labels PB32 or 500 6 inch labels PB22 at 25 print density When the printer reports low battery it can
37. e printer language load media 15 M media loading 15 recommended sensitivity and constant 71 supported 70 media specifications 69 P Pause mode 21 power specifications 68 print speed and resolution 69 printer backlight 10 charging batteries 13 PB22 and PB32 Mobile Label and Receipt Printer User Guide Index cleaning 62 cold boot 62 communication problems 60 configuring 43 control panel 4 default settings 78 downloading fonts and graphics 53 features 2 home page 44 languages choosing 6 loading media 15 memory 69 parts 2 printing a test page 27 Reay to Work indicator 6 soft keys 5 sounds understanding 10 troubleshooting problems 58 using the batteries 11 using the buttons 4 printer language change using ESC P 8 change using Fingerprint 7 change using IPL 8 change using PrintSet 7 PrintSet change printer language 7 changing configuration settings downloading fonts and graphics 53 upgrade firmware using 46 R Ready mode 20 Ready to Work indicator states 6 S setup commands ESC P 26 IPL 26 setup menu Fingerprint 25 85 IPL 84 Setup mode 21 SmartSystems changing configuration settings 45 50 soft keys using 5 sounds status 10 89 Index 90 specifications external fanfold media 70 media 69 memory 69 power 68 print speed and resolution 69 print technology 69 supported media 70 temperature and humidity 68 T temperature and humidity specifications 68 Test mode 23 test page p
38. e to Fingerprint or IPL For help see Changing the Printer Language on page 7 44 PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 2 Configuring the PB22 and PB32 4 Ifyouare using Fingerprint or IPL a b c d Press the Setup button Press the 9 until you reach Network Press ok to enter the Network system menu Press 9 until you reach IP address Press ok to view the IP address 5 Start a web browser 6 In the address field type the IP address of your printer and press Enter The home page of the printer appears 7 Click Login and enter your administrator name and password 8 On the home page of the printer click Configuration For help with Fingerprint IPL ESC P or SmartSystems commands and information see one of these documents e Intermec Fingerprint Command Reference Manual Intermec Printer Language IPL Command Reference Manual e ESC P Programmer s Reference Manual e SmartSystems Online Help You can download these documents from the Intermec website at www intermec com Changing Configuration Settings Using SmartSystems You can use the SmartSystems console to change configuration settings on your printer The printer ships with the SmartSystems client loaded on it The console is part of SmartSystems and is available from the Intermec website To download SmartSystems go to www intermec com products smrtsysfoundation index aspx PB22 and PB32 Mobile Label and Rec
39. eipt Printer User Guide 45 Chapter 2 Configuring the PB22 and PB32 Upgrading the Firmware Warning The latest firmware and software is available for download from the Intermec website at www intermec com You can upgrade the firmware on your printer using PrintSet You can download PrintSet from the downloads page for the printer on the Intermec website at www intermec com the printer home page e SmartSystems aserial cable and a communications program like HyperTerminal When upgrading your firmware make sure the battery in the printer is fully charged If the printer loses power during the upgrade the printer may be permanently damaged Upgrading the Printer Firmware Using PrintSet 46 You can only upgrade your printer using PrintSet when the printer is running IPL Fingerprint or ESC P printer languages To upgrade the printer using PrintSet you need to install PrintSet to your PC and purchase a serial cable P N 075497 To upgrade the printer firmware using PrintSet 1 If your printer is running ZSim or DSim change the printer language to IPL Fingerprint or ESC P For help see Changing the Printer Language on page 7 2 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 31 3 Download the firmware upgrade file bin to your PC a Goto www intermec com b Click Support gt Downloads c Use the Product Catego
40. fatermec PB22 PB32 Mobile Label and Receipt Printer Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave W Everett WA 98203 U S A www intermec com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec manufactured equipment and is not to be released reproduced or used for any other purpose without written permission of Intermec Technologies Corporation Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation 2009 2013 by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech Beverage Routebook CrossBar dcBrowser Duratherm EasyADC EasyCoder EasySet Fingerprint i gistics INCA under license Intellitag Intellitag Gen2 JANUS LabelShop MobileLAN Picolink Ready to Work RoutePower Sabre ScanPlus ShopScan Smart Mobile Computing SmartSystems TE 2000 Trakker Antares and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation There are U S and foreign patents as well as U S and foreign patents pending Wi Fi is a registered certification mark of the Wi Fi Alliance Microsoft Windows and the Windows logo are registered trademarks of Microsoft Corporation in the United States and or other cou
41. g the PB22 and PB32 52 4 Type this command run Su p pass admin Type this command run dlk z The printer indicates that it is Upgrading In the communications program window click Transfer Send File A dialog box appears 7 In the protocol drop down box select Zmodem Browse to the firmware upgrade file bin and select it Wait approximately 5 minutes for the firmware upgrade to finish When the upgrade is complete the communications program displays the message kernal flashing ok The printer automatically reboots To upgrade printer firmware using a communications program and ESC P 1 2 oc ui uw Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 31 Download the firmware upgrade file bin to your PC a Goto www intermec com b Click Support gt Downloads c Use the Product Category Product Family and Product fields to select the printer model d Click Submit The available software appears on the page e Download the latest firmware version to your PC f Extract the zip file to a folder on your PC Start a communications program like HyperTerminal Reboot the printer Press Esc Type this command SYS USH PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 2 Configuring the PB22 and PB32 7 Type this command Su pass admin 8 Type this command dlk z The p
42. he printer battery b Replace the printer battery c Turn the printer on To change the printer language using the display and IPL 1 Press the Setup button The Setup menu system appears 2 Press 9 until you reach Test Service 3 Press ok to enter the Test Service menu system 4 Press 9 until you reach CMD Language 5 Press ok to enter the CMD Language menu system 6 Press 9 until you see the language you want to select 7 Press ox to select the language 8 Cold boot the printer a Remove the printer battery b Replace the printer battery c Turn the printer on To change the printer language using the display and ESC P 1 Make sure the printer is in Ready mode 2 Turn the printer off 3 Open the media door 4 Press and hold the Feed and Power buttons until the display shows Close Printer Door 5 Press 9 until you reach CMD Language 6 Press ox 7 Press and hold the Power button until the different command languages scroll automatically 8 Press oy to select the printer language The printer reboots PB22 and PB32 Mobile Label and Receipt Printer User Guide g Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Understanding the Printer Sounds The printer plays sounds when certain actions occur Understanding the Printer Sounds Sound Occurs When Power Youinsert a battery in the printer The printer starts charging the battery You plug in the AC adapter Hardware You open the media door close th
43. in continuous roll stock only Note To configure the printer for coated media floodcoated media see Printing on Floodcoated Media on page 19 PB22 and PB32 Mobile Label and Receipt Printer User Guide Appendix A Specifications The default media sensitivity number is 180 Use this table as a guide when setting sensitivity numbers Recommended Media Sensitivity and Constant Sensitivity Constant Description North American Label Media Duratherm Lightning Plus Duratherm Lightning Perm Duratherm III IR Duratherm III Synthetic Duratherm II Label Duratherm III Label Duratherm Near IR Duratherm 5 mil Tag Duratherm TC Duratherm NTC 2 Duratherm NTC Duratherm Receipt Fanfold Duratherm Linerless Duratherm II Floadcoated NTC Duratherm III Floodcoated TC Duratherm III NIR Floodcoated FedEx Thermal Eco Thermal Top 720 60 470 52 450 48 430 100 180 80 180 80 180 80 150 70 North America Receipt Media 401 85 102 32 101 30 104 80 103 100 430 100 180 80 180 80 European Label Media 440 47 140 70 120 47 Thermal Eco Board 140 gr PB22 and PB32 Mobile Label and Receipt Printer User Guide 71 Appendix A Specifications Interfaces This section describes the standard interfaces available on the PB22 and PB32 printers RS 232 Serial Interface 72 The serial adapter is an 8 pin DIN to DB9 connector that connects from the printer to your desktop PC Serial Port Default Settings Pa
44. in the menu system and saves changes to a setting Exits a printing job or exits Information mode PB22 and PB32 Mobile Label and Receipt Printer User Guide 5 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer There is only one LED on the printer the Ready to Work indicator Understanding the Ready to Work Indicator Indicator State Description Off One of several conditions The printer is in Standby mode The printer is in Info mode The printer is in Setup mode On The printer is turned on and operating Blinking One of several conditions The printer is out of paper The media cover is open e There is a printer error that requires you to perform an action For a list of possible problems see Troubleshooting the Printer on page 56 Understanding the Printer Language Your printer comes with Intermec Printer Language IPL Fingerprint ESC P ZSim and the ability to run any of the printer languages The language you select affects the functionality of the printer and how you interact with it The printer displays the current firmware type and version in Ready mode Printer Running IPL Firmware The first time you turn on the printer you select the printer language to run on the printer The language you select automatically runs each time you turn on your printer 5 PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 1 Using the PB22 and PB32 Mobi
45. king selections Enhanced Editing Mode In enhanced editing mode you have a plus sign and a right arrow to change the value of numeric fields PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Understanding Error Mode The printer enters Error mode when it detects an error condition such as a low battery or a paper fault Some error messages appear on the screen immediately when they occur such as DOOR OPEN Other error messages do not appear until you press the Information button If there is more than one error at a given time the errors display in the order that they occurred Sample Error Mode Screen If you encounter an error message see Understanding Error Messages on page 56 for information on how to fix the problem Understanding Test Mode Use Test mode to verify printer settings test printing restore factory default settings or enter Dump mode for troubleshooting purposes Two test modes are available Test mode and Extended Test mode Using Test Mode Test mode is a simple sequence of events that requires little user interaction Extended Test mode requires more user interaction and lets you select which actions you want the printer to perform To enter Test mode 1 Make sure the printer is in Ready mode and is loaded with media 2 Press and hold the Feed and Standby buttons at the same time until Select Media appears on the s
46. le Label and Receipt Printer To select the printer language 1 Turn on the printer 2 Press the appropriate button to select a language Changing the Printer Language The printer language you select affects the functionality of the printer and how you interact with it You can change the printer language using PrintSet the printer home page a communications program like HyperTerminal or the printer display To change the printer language using PrintSet 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 31 2 Open PrintSet The Intermec PrintSet dialog box appears 3 Under My Printers click the printer you want to work with 4 Click Printer gt Language Wizard The Language Wizard appears 5 Follow the prompts to change the printer language To change the printer language using Fingerprint and a communications program 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 31 2 Start acommunications program like HyperTerminal 3 Send the enable administrator rights command run su p pass admin 4 Send the run command to change the printer language setlanguage IPL r PB22 and PB32 Mobile Label and Receipt Printer User Guide 7 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer To change the printer language using IPL and a communications
47. liper for tags 0 15 mm 0 006 in Minimum media length 12 7 mm 0 5 in Maximum media length Continuous PB22 and PB32 Mobile Label and Receipt Printer User Guide 69 Appendix A Specifications 70 When you order printer media keep these points in mind e Gap notch and black marks are used as repeat indicators e Gap Label and fanfold media e Notch Tag media Black mark Tag and fanfold media Black marks are sensed on the side of the media that is thermally sensitive Youcanuse higher caliper media in the printer but print quality will be reduced Receipt roll stock media is supplied as a continuous roll and has an end of roll indicator The end of roll indicator is a red marking on last 3 feet of roll on the side of the paper that is thermally sensitive External Fanfold Media Specifications Stack height 70 mm 2 75 in Page length 152 mm 6 in to 305 mm 12 in Note A 6 inch page length is supplied in 12 inch long stacks two 6 inch stacks of equal height with the bottom page linked Specialty media is required for unique customer environments including printer operating temperature extremes Intermec recommends that you test the media in your application Supported Media The printer supports direct thermal label tag and receipt media Both North American and European label media are supported in multiple label lengths Receipt media is supported in both a top coated and an uncoated paper
48. n tertaGesivcodacscreacite E A XR ob lee et UR he MES ee E T a 73 AGCESSOLFIES xi sees sheesh See deo ete Sedan DO S Ui e e e b e t Et Lee ee 74 B Default Settings oso EU ARAS 77 Factory Default Settings Fingerprint Printers ssri crier treit err EEan eee 78 Factory Default Settings IPL Printers sess 79 Factory Default Settings ESC P Printers 81 C IPL and Fingerprint Setup Menus 83 IPE Setup Menus 225232234 23 228 Saeko a5 an Shaan aoe net Medan s Rl deo ge 84 Fingerprint Set p Men soir vA ERE A Ng iv E es REN AG Beda RR ERE 85 j UV ON ce ets an ces noted tale Ud ia du x 87 PB22 and PB32 Mobile Label and Receipt Printer User Guide vii Contents viii PB22 and PB32 Mobile Label and Receipt Printer User Guide Before You Begin Before You Begin This section provides you with safety information technical support information and sources for additional product information Safety Information Your safety 1s extremely important Read and follow all warnings and cautions in this document before handling and operating Intermec equipment You can be seriously injured and equipment and data can be damaged if you do not follow the safety warnings and cautions This section explains how to identify and understand warnings cautions and notes that are in this document condition or statement that must be strictly observed to avoid A warning alerts you of an operating procedure practice death or serious i
49. njury to the persons working on the equipment Warning A caution alerts you to an operating procedure practice condition or statement that must be strictly observed to prevent equipment damage or destruction or corruption or loss of data aution Note Notes either provide extra information about a topic or contain OQ special instructions for handling a particular condition or set of circumstances Global Services and Support Warranty Information To understand the warranty for your Intermec product visit the Intermec website at www intermec com and click Support gt Returns and Repairs gt Warranty Web Support Visit the Intermec website at www intermec com to download our current manuals in PDF PB22 and PB32 Mobile Label and Receipt Printer User Guide ix Before You Begin Visit the Intermec technical knowledge base Knowledge Central at www intermec com and click Support Knowledge Central to review technical information or to request technical support for your Intermec product Send Feedback Your feedback is crucial to the continual improvement of our documentation To provide feedback about this manual please contact the Intermec Technical Communications department directly at TechnicalCommunications intermec com Telephone Support In the U S A and Canada call 1 800 755 5505 Outside the U S A and Canada contact your local Intermec representative To search for your local representative from
50. nt another label After each character transmission this information prints e Page number Number of characters printed on the label Total number of characters received so far When you exit Dump mode a final label prints to inform you that it is exiting from Dump mode Using Dump Mode in IPL When you enter Dump mode the printer captures incoming characters on the communication ports and prints them on one or more labels If you have IPL firmware on your printer you can access Dump mode in two different ways with slightly different results Youcan access Dump mode through Test mode or Extended Test mode and you will receive printouts that look exactly like those produced with the Line Analyzer program in Fingerprint For more information see the previous procedure Using the Line Analyzer in Fingerprint on page 60 Youcan access Dump mode from the Setup menu If you access Dump mode this way characters are printed on a continuous line along with corresponding hexadecimal numbers To enter Dump mode from the Setup menu 1 Press the Setup button 2 Press 9 until you reach Test Service 3 Press OK to enter the Test Service menu 4 Press 9 until you reach Data Dump and then press OK 5 Press gt to select Yes and then press OK 6 Cold boot the printer to exit Dump mode For help see the next section PB22 and PB32 Mobile Label and Receipt Printer User Guide 61 Chapter 3 Troubleshooting and Maintaining the PB2
51. nt uses DHCP select Get TCP IP parameters automatically If the access point does not use DHCP select Use the following TCP IP parameters and type the device IP Address Network Mask Default Router default gateway and Name Server primary DNS server Click Next Type the SSID Network Name For peer to peer access points select This is an ad hoc network and select che Channel you want to use The channel setting must be the same on all wireless devices on the ad hoc network Click Next Select the security options required to connect to your wireless network Click Next If you selected Static WEP Dynamic WEP 802 1x or Wi Fi Protected Access in Step 7 type the WEP keys or network credentials required for authentication Click Next Wait for PrintSet to apply your settings Click Next then click Finish to complete the wizard To set up the printer for wireless communications using HyperTerminal Connect the 8 pin circular DIN connector to the serial port on the printer and connect the other end of the serial cable to a serial port on your PC Start a communications program like HyperTerminal and configure these serial port parameters Parameter Default Setting Baud rate 115200 Data bits 8 Parity None Stop bits 1 PB22 and PB32 Mobile Label and Receipt Printer User Guide 3 From the host PC check the wireless settings Chapter 2 Configuring the PB22 and PB32 If you have an IPL version of the printer
52. ntries Bluetooth is a trademark of Bluetooth SIG Inc U S A ii PB22 and PB32 Mobile Label and Receipt Printer User Guide Document Change Record This page records changes to this document The document was originally released as Revision 001 Version Number Date 005 4 2013 004 5 2011 003 2 2011 002 12 2010 Description of Change Updated the procedure to set up Bluetooth communications Added information about the AC18 charger to the troubleshooting table Updated media specifications in Appendix A Added the cleaning pen to the list of accessories Revised battery information Added procedures for configuring wireless network with PrintSet Revised to include correct information on how to load media and how to load media for self strip printing Revised to add information for upgrading the firmware PB22 and PB32 Mobile Label and Receipt Printer User Guide iii PB22 and PB32 Mobile Label and Receipt Printer User Guide Contents Contents Before You Begin ted tao ERR er ix Safety Informations ecc 24 sch sriqb ea Tae D Ub C S E REHRLPODPSQrU enu ix Global Services and Support cce eee y Y beer vet ix Warranty Information liess men ix Web Suppoft eise et o eveteqe OR eerte pr ps ix Send Eeedback ites eene teal ated ieee ale nESC EU IIT x Telephone Support e244 oc ESI e ee ies pee ee Cres x Who Should Read This Manual sees x Related Doc mentszz oet verb eed fe ee Oe R
53. nu in IPL ESC P supports six types of setup commands Bluetooth set Bluetooth parameters Download download fonts and graphics to the printer Easy print mode print receipts tickets and reports Line printer mode print receipts tickets and reports PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer e Query retrieve information about the printer or a print request cancel printing or reset the printer e Wi Fi set Wi Fi parameters Printing a Test Page After you load media in the printer you are ready to print a test page You can select from several test page options for each of the printer languages If you cannot get the test page information to print see Troubleshooting the Printer on page 56 To print a test page with a printer loaded with IPL 1 Press the Setup button Press 9 until you reach Test Service Press OK to enter the Test Service menu system 2 3 4 Press OK to enter the Testprint Config menu 5 Press OK to enter the Config menu 6 Press 9 to select a testprint 7 Press OK to print the Config testprint of your choice To print a test page with a printer loaded with Fingerprint Press the Setup button Press gt until you reach Print Defs Press ok to enter the Print Defs menu system Press ok to enter the Testprint menu 1 2 3 4 Press 9 until you reach Testprint 5 6 Press gt to select a testprint 7 Pres
54. of media so that you are left with several inches of label liner PB22 and PB32 Mobile Label and Receipt Printer User Guide 17 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer 4 Feed the label liner over the self strip bar and out the back of the self strip door 5 Close the media cover until it latches and press down on the self strip door to make sure it locks The separated liner and media spool from the self strip mechanism 18 PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Printing on Floodcoated Media If you are using colored media also known as floodcoated media you may need to adjust the settings to enable better printing To configure the printer to print on floodcoated media 1 Press the Setup button Press 9 until you reach Media Press ok to enter the Media menu system Press 9 until you reach Advanced Press ok to enter the Advanced menu system Press 9 until you reach Thermal Management Press ok to enter the Thermal Management menu system Press 9 until you reach Custom TM vo OO N Oi uU A uu N Press ok to select Custom TM To adjust the print speed for floodcoated media Press the Setup button Press 9 until you reach Media Press ok to enter the Media menu system Press 9 until you reach Advanced Press ok to enter the Advanced menu system Press 9 until you reach Min Speed n fu FP WN ow
55. opriate Constant Factory or sensitivity number for the media you are using If you are using floodcoated media see Printing on Floodcoated Media on page 19 Troubleshooting Communication Problems 60 Use Dump mode to verify that the printer is receiving data from the host correctly Using the Line Analyzer in Fingerprint In Dump mode the printer runs a Fingerprint program called Line Analyzer The Line Analyzer captures incoming characters on the communication ports and prints them The easiest way to enter Dump mode is through Test mode or Extended Test mode For help see Understanding Test Mode on page 23 After the printer enters Dump mode it tells you it has entered Dump mode by printing it on a label The display shows the Dump mode icon and printer is ready to receive data While the printer is receiving data the Ready to Work indicator blinks After a half of a second ifno more characters have been received the printer times out The program considers the transmission terminated and prints out a label Printable characters are printed in black on white Control characters and space characters ASCII 000 to 032 dec are printed in white on black PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 As long as a continuous string of characters is being received the program wraps the lines until the label is full and then starts to pri
56. printer and press Enter fatermec Technologies Corporation INTERMECO34005 Home Configuration Maintenance Support EasyCoder PB22 Name WINS INTERMECO34005 Firmware Version MCS 1911 11 Aug 09 11 36 46 Active Command Set IPL 12 1 0 MAC Address 00 21 00 03 40 05 IP Address 20 2 3 220 Image buffer label png RtW Setup mode entered 7 Click Maintenance The Maintenance page appears fatermec Technologies Corporation INTERMECO34005 Home Configuration Maintenance Support Firmware upgrade Select a Firmware file to upgrade to Browse Warning Firmware Upgrade will stop running Applications and destroy the image buffer Leave the power supply on while upgrading firmware The upgrade will take up to four minutes to complete Use with care 8 When prompted enter your user name and password 9 Browse to the firmware upgrade file bin and select it 10 Click Upgrade Wait approximately 5 minutes for the firmware upgrade to finish The printer automatically reboots PB22 and PB32 Mobile Label and Receipt Printer User Guide 49 Chapter 2 Configuring the PB22 and PB32 Upgrading Printer Firmware Using SmartSystems You can use the SmartSystems console to upgrade the printer firmware Your printer ships with the SmartSystems client loaded on it The console is part of SmartSystems and is available from the Intermec website To download SmartSystems go to www intermec com p
57. program 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 31 2 Start acommunications program like HyperTerminal 3 Send the enable administrator rights command lt STX gt lt ESC gt y Su p pass admin lt ETX gt 4 Send the run command to change the printer language lt STX gt lt EXC gt y setlanguage FP r lt ETX gt To change the printer language using ESC P and a communications program 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 31 2 Start acommunications program like HyperTerminal 3 Enter U shell Press the ESC key and type SYS USH 4 Send the enable administrator rights command su p pass admin 5 Send the run command to change the printer language setlanguage IPL r To change the printer language using the display and Fingerprint 1 Press the Setup button The Setup menu system appears Press gt until you reach Print Defs Press OK to enter the Print Defs menu system Press OK to enter the CMD Language menu system 2 3 4 Press gt until you reach CMD Language 5 6 Press 2 until you see the language of you want to select 7 Press OK to select the printer language 8 PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer 8 Cold boot the printer a Remove t
58. r Guide 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Use this chapter to familiarize yourself with the PB22 and PB32 mobile label and receipt printer This chapter contains these sections Introducing the PB22 and PB32 Mobile Label and Receipt Printer Using the Batteries Loading Media Printing on Floodcoated Media Understanding the Display Modes Printing a Test Page Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Introducing the PB22 and PB32 Mobile Label and Receipt Printer e What s New The PB22 and PB32 is a rugged mobile label and receipt printer that is designed for use with Intermec mobile computers Intermec vehicle mount computers and the SF51 and SR61 scanners The PB22 uses 50 8 mm 2 in media and the PB32 uses 76 2 mm 3 in media The PB22 and PB32 provides aprint resolution of 203 dpi e print speeds of up to 101 6 mm per second 4 ips 802 11 b g or Bluetooth radio options Note Unless otherwise noted this manual uses the term printer to refer to both the PB22 and PB32 printers This version of the user guide includes these changes Updated the procedure to set up Bluetooth communications See Setting Up Bluetooth Communications on page 33 Updated the media specifications See Specifications on page 68 e Added the cleaning pen to the list of accessories See Accessories on page 74 PB22 and PB32 Mobile Label and Receipt P
59. rTerminal sending printer commands 44 changing with PrintSet 44 changing with SmartSystems 45 50 display modes 20 configuring overview 43 connecting to the printer using USB 30 control panel features 4 default settings ESC P printers 81 Fingerprint printers 78 IPL printers 79 display modes error 23 information 20 pause 21 ready 20 setup 21 test 23 downloading fonts and graphics 53 error messages and icons door open 58 field out of label 57 IP configuration error 57 IP link error 57 LSS too high low 57 out of paper 57 pause 57 printead hot 57 upgrading 57 Error mode 23 ESC P change printer language 8 default settings 81 setup commands 26 F Fingerprint change printer language 7 configuring wireless printing 41 default settings 78 PB22 and PB32 Mobile Label and Receipt Printer User Guide Fingerprint continued setup menu 25 85 WEP authentication configuring to use 41 WPA WPA2 authentication configuring to use 42 WPA PSK WPA2 PSK authentication configuring to use 41 firmware upgrade cold booting 62 H HyperTerminal upgrade firmware using 50 view IPL commands 44 I Information mode 20 IPL change printer language 8 configuring wireless printing 38 default settings 79 setup commands 26 setup menu 84 view commands as you type 44 WEP authentication configuring to use 38 WPA WPA2 authentication configuring to use 39 WPA PSK WPA2 PSK authentication configuring to use 39 L language se
60. rameter Default Setting Baud rate 115200 Character Length or Data Bits 8 Parity None Stop Bits 1 Handshaking None Fingerprint XON XOFF IPL Wee Vi JEN S 6 SV Serial Cable Printer End Serial Cable Pinouts Printer End Pins Signal Description 1 HHC RXD Receive data from host input 3 HHC CTS Clear to send from printer output 5 HHC RTS Request to send from host input 6 HHC TXD Transmit data to printer output 8 GND Ground PB22 and PB32 Mobile Label and Receipt Printer User Guide Appendix A Specifications 9 87 6 RS 232 Serial Cable DB9 Pins PC End Serial Cable Pinouts PC End Pin Signal Description 1 DCD Data carrier detect 2 RXD Receive data from host input 3 TXD Transmit data to printer output 4 DTR Data terminal ready 5 GND Ground 6 DSR Data set ready 7 RTS Request to send from host input 8 CTS Clear to send from printer output 9 RI Ring indicator USB Interface To use the USB interface to print from a PC you need to have the Intermec InterDriver printer driver installed on your PC For help setting up USB communications see Connecting the Printer Through the USB Interface on page 30 The USB cable that ships with the printer has a USB Type A connector on one end to connect to the PC and a USB Type B connector on the other end to connect to the printer You do not need to configure communications for the USB port INNS USB Type A Connector USB Typ
61. re the printer is in Ready mode Fingerprint users adjust the media constant factor and contrast 10 to 10 IPL users adjust the media sensitivity setting 10 to 10 ESC P users adjust the Media Sensitivity command or the Set Dark Adjust command For help see che ESC P Programmer s Reference Manual Check to see if the printhead needs cleaning For help see Upgrading the Firmware on page 46 Check the battery date If the battery is a few years old the shortened life may be due to normal aging Replace the battery Make sure that the battery is seated properly in the charger and the charging status light is on For help see the see che AC18 4 Bay Battery Charger Instructions Contact Intermec Product Support Make sure that the blue light is not blinking If it is make sure your printer has media and that the media cover is closed Make sure that you can advance media by pressing the Feed button 59 Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 Printer Problems and Solutions continued Problem Possible Solution Print quality is poor Clean the printhead For help see Upgrading the Firmware on page 46 Check the battery and recharge or replace as necessary For help see Charging the Batteries on page 13 Check the quality of the media Use only Intermec media to ensure superior print quality and product performance Check that the printer is set to the appr
62. re upgrade to finish PB22 and PB32 Mobile Label and Receipt Printer User Guide 47 Chapter 2 Configuring the PB22 and PB32 Upgrading the Printer Firmware Using the Printer Home Page You can upgrade your printer using the printer home page with a printer with an 802 11 radio running IPL or Fingerprint 48 To upgrade using the printer home page 1 Establish a connection between your printer and the network For help see Setting Up 802 11 Radio Communications on page 35 2 Establish a connection between your PC and the network your printer 1s on 3 Download the firmware upgrade file bin to your PC a b c d e f Go to www intermec com Click Support gt Downloads Use the Product Category Product Family and Product fields to select the printer model Click Submit The available software appears Download the latest firmware version to your PC Extract the zip file to a folder on your PC 4 Ifyou are using Fingerprint or IPL use the display to find the printer s IP address a b c d e f Press the Setup button Press 9 until you reach Network Press ok to enter the Network menu Press 9 until you reach IP Address Press oy to select and view the IP Address Press the Setup button to exit the menu 5 Start a web browser PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 2 Configuring the PB22 and PB32 6 In the address field type the IP address of your
63. rinter through a serial cable or a network connection It works on all PCs running Windows 98 or later PrintSet allows you to easily change all of the setup parameters It also includes setup wizards to guide you through some common configuration tasks Changing Configuration Settings Using the Command Line You can change configuration parameters by sending commands directly to the printer using your a communications program like HyperTerminal and a serial or network connection If your printer is running Fingerprint use the SETUP command followed by the node subnode and parameters setting Fingerprint automatically sends feedback to the communications program as you type If your printer is running IPL you need to change the HyperTerminal settings to see what you are typing To see IPL commands as you type 1 From the HyperTerminal menu select File gt Properties gt the Settings tab 2 Click the ASCII Setup button 3 Select Echo typed characters locally 4 Click OK twice Changing Configuration Settings from the Printer Home Page If you are have a printer with an 802 11 wireless radio you can change configuration settings from the home page of the printer To make changes to the configuration 1 Establish a connection between your printer and the network For help see Setting Up 802 11 Radio Communications on page 35 2 Connect your PC to the same network that the printer is on 3 Change the printer languag
64. rinter User Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Identifying the Parts of the Printer Use this illustration to familiarize yourself with some of the features of the printer Self strip door Media cover release button Ready to Work indicator Standby button Information Setup button button PB22 and PB32 This illustration shows the important features of the printer A weather resistant flap protects the communications ports and the external power connector PB22 and PB32 Mobile Label and Receipt Printer User Guide 3 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Understanding the Control Panel The printer control panel contains four buttons a liquid crystal display LCD and one LED indicator Use the four buttons to navigate the menu system and perform functions on the printer Feed button Standby button AN Ready to Work P4 indicator Printer Control Panel How to Use the PB22 and PB32 Buttons Name Button Feed Setup Ll Standby Power Function Press to advance the media The amount of media that feeds is dependent on the type of media you are using It will advance by 5 mm 0 2 inch or feed a configured length of media based on your media and settings If the printer is printing pressing this button causes the printer to pause Press the button again to resume printing Press to display the Setup menu With
65. rinter indicates that it is Upgrading 9 In the communications program window click Transfer gt Send File A dialog box appears 10 In the protocol drop down box select Zmodem 11 Browse to the firmware upgrade file bin and select it Wait approximately 5 minutes for the firmware upgrade to finish When the upgrade is complete the communications program window displays the message kernal flashing ok The printer automatically reboots Downloading Fonts and Graphics The easiest way to download fonts and graphics is to use PrintSet You can download PrintSet from the downloads page for the printer on the Intermec website at www intermec com Follow the procedures in the PrintSet online help to download fonts and graphics For help with Fingerprint IPL ESC P or SmartSystems commands and information see either the Intermec Fingerprint Command Reference Manual the Intermec Fingerprint Developers Guide the ESC P Programmers Reference Manual or SmartSystems online help You can download these documents from the Intermec website at www intermec com PB22 and PB32 Mobile Label and Receipt Printer User Guide 53 Chapter 2 Configuring the PB22 and PB32 54 PB22 and PB32 Mobile Label and Receipt Printer User Guide 3 Troubleshooting and Maintaining the PB22 and PB32 Use this chapter to solve problems you may encounter while using the PB22 and PB32 This chapter contains these sections Troubleshooting the
66. rinting 27 troubleshooting communication problems 60 contacting product support 56 error messages 56 printer problems and solutions 58 using Dump mode in IPL 61 using the line analyzer in Fingerprint 60 U upgrading firmware using HyperTerminal 50 using PrintSet 46 USB connecting to the printer 30 Ww WEP authentication configuring with Fingerprint 41 configuring with IPL 38 WPA WPA2 authentication configuring with Fingerprint 42 configuring with IPL 39 WPA PSK WPA2 PSK authentication configuring with Fingerprint 41 configuring with IPL 39 PB22 and PB32 Mobile Label and Receipt Printer User Guide fatermec Worldwide Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com 2013 Intermec Technologies Corporation All rights reserved PB22 and PB32 Mobile Label and Receipt Printer User Guide P N 934 046 005
67. roducts smrtsysfoundation index aspx Upgrading the Printer Firmware Using a Communications Program 50 8 You can upgrade your printer firmware using a communications program like HyperTerminal and a printer running either the IPL Fingerprint or ESC P printer language Note Intermec recommends using PrintSet or the printer home page to upgrade the printer firmware For help see Upgrading the Printer Firmware Using PrintSet on page 46 or Upgrading the Printer Firmware Using the Printer Home Page on page 48 To upgrade printer firmware using a communications program and IPL 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 31 Or Establish a connection between your printer and your network Connecting the Printer to Your Network on page 33 2 Ifyou connected your printer to the network establish a connection between your PC and the network your printer is on 3 Download the firmware upgrade file bin to your PC a Goto www intermec com b Click Support gt Downloads c Use the Product Category Product Family and Product fields to select the printer model d Click Submit The available software appears on the page e Download the latest firmware version to your PC f Extract the zip file to a folder on your PC PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 2 Configuring the PB22 and PB
68. ry Product Family and Product fields to select the printer model d Click Submit The available software appears e Download the latest firmware version to your PC f Extract the zip file to a folder on your PC PB22 and PB32 Mobile Label and Receipt Printer User Guide 4 Start PrintSet H Intermec PrintSet 4 File Edit View Printer Help E E My Printers amp f PB31 COM1 s f EHI a oeesee Chapter 2 Configuring the PB22 and PB32 Name ER Media D Serial Communications Network JB Wireless Network EMail Baers Avalanche amp System 1 Fies W Fonts Ej Images Description Media configuration Serial communications conf Network configuration Wireless network configura E mail configuration Alerts configuration Avalanche configuration System configuration Printer file system Printer fonts Printer images General Tasks dB Add printer Printer Tasks 8 Apply 4 Refresh 4 Print Quality Wizard Wireless Setup JB Wiad Language Wizard Factory Default 8 Wizard Bj Firmware Wizard Details PB22 Fingerprint 12 1 0 Serial connection comt 115200 5 Under My Printers click the printer you want to upgrade 6 On the right under Printer Tasks click Firmware Wizard 7 Click Next The Firmware Wizard dialog box appears 8 Click Browse and navigate to the firmware upgrade file bin Wait approximately 5 minutes for the firmwa
69. s OK to print the testprint of your choice PB22 and PB32 Mobile Label and Receipt Printer User Guide 27 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer To print a self test with a printer loaded with ESC P 1 Press and hold the Feed and Power buttons simultaneously for approximately five seconds 2 Release the Feed and Power buttons when the printer displays the media you are printing on 3 Press the Feed button to exit Dump Mode 28 PB22 and PB32 Mobile Label and Receipt Printer User Guide 2 Configuring the PB22 and PB32 This chapter contains these sections Connecting the Printer to Your PC Connecting the Printer to Your Network Configuring the Printer Settings Upgrading the Firmware Downloading Fonts and Graphics Chapter 2 Configuring the PB22 and PB32 Connecting the Printer to Your PC You can easily connect to the printer to your PC using one of these ports USB port RS 232 serial interface port Connecting the Printer Through the USB Interface To connect the printer to your PC using the USB port you need a USB cable P N 321 611 xxx and to install Intermec InterDriver amp software To make sure you have the latest version of InterDriver you may want to go to the downloads page for the printer on http www intermec com support downloads index aspx 30 To connect the printer through a USB port 1 2 UJ 7 Open the Interdriver executable The File Download
70. s the recommended method for cleaning the printhead and platen roller Using other methods for cleaning may damage the printer To clean the platen roller e Rotate the platen roller and clean it thoroughly with the cleaning swab Be sure to clean these parts using the cleaning swab e Paper sensors Tear bar Cleaning the Printer Exterior 64 Make sure to keep the exterior of the printer clean this will reduce the risk of dust or foreign particles reaching the inside of the printer and affect printer functionality To clean the printer exterior 1 Close the media cover 2 Use a soft cloth possibly moistened with water or a mild detergent and wipe the printer exterior Make sure to keep the surface surrounding the printer clean as well PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 Cleaning the Printer Media Compartment 1 Open the media cover 2 Remove the media and ribbon 3 Usea brush or air blow the compartment Make sure the paper sensors are free of dust PB22 and PB32 Mobile Label and Receipt Printer User Guide 55 Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 66 PB22 and PB32 Mobile Label and Receipt Printer User Guide A Specifications Appendix A Specifications Specifications This section lists the physical and environmental specifications for the printers PB22 Physical Dimensions Depth
71. see display on the printer s screen Some of the error messages are specific to the type of firmware you have loaded on your printer 56 PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 Possible Printer Error Icons and Messages Errorlcon Error Message 1 V Ay b Pause Paper out IPL Out of Paper Fingerprint Testfeed not done Printhead hot Upgrading LSS too high LSS too low IP configuration error IP link error Description The print job is paused The printer is out of paper Load a new roll of media For help see Loading Media on page 15 The printer did not perform a test feed before printing It is important to perform a test feed because it calibrates the sensor To perform a testfeed In Fingerprint and ESC P press the Feed button for more than 1 second In IPL Start and close the media door and then Press the Feed button The printhead is overheated and needs to cool down In IPL wait for printing to resume automatically In Fingerprint and ESC P you need to restart your print job The printer is loading new firmware These errors can occur when you run a test feed without any media installed or if you have incorrect media settings Load the printer with media see Loading Media on page 15 run Test mode see Understanding Test Mode on page 23 and select the appropriate media t
72. send these commands to the printer lt STX gt lt SI gt wt SSID lt ETX gt lt STX gt lt SI gt wt WEP1 lt ETX gt lt STX gt lt SI gt wt WEP2 lt ETX gt lt STX gt lt SI gt wt WEP3 lt ETX gt lt STX gt lt SI gt wt WEP4 lt ETX gt lt STX gt lt SI gt wt AUTH lt ETX gt lt STX gt lt SI gt wt WPA lt ETX gt lt STX gt lt SI gt wt WPA2 lt ETX gt lt STX gt lt SI gt wt WPA PSK lt ETX gt lt STX gt lt SI gt wt ROAM lt ETX gt lt STX gt lt SI gt wt PWR_MODE lt ETX gt lt STX gt lt SI gt wt CHANNEL lt ETX gt lt STX gt lt SI gt wt AP MAC lt ETX gt lt STX gt lt SI gt wt SIGNAL lt ETX gt lt STX gt lt SI gt wt SPEED lt ETX gt lt STX gt lt SI gt wt ACTIVE lt ETX gt If you have a Fingerprint version of the printer send this command to the printer setup write wlan uart1 4 Set up the printer to use the correct SSID and authentication modes See one of these procedures to configure wireless printing on your IPL or Fingerprint printer 5 Ifyou are going to use certificates for validation transfer the certificate to the printer The printer can accept pfx pem and der certificates 6 Verify that the printer is connected to the access point and make sure it has an IP address allocated to it PB22 and PB32 Mobile Label and Receipt Printer User Guide 37 Chapter 2 Configuring the PB22 and PB32 38 e Understanding the 802 11 Radio Icons Icon uill ili AT jill Phil
73. smits the name of the last certificate authority successfully installed An additional read only variable for the supplicant state called STATE is also returned You may need to send this command several times for the wireless station to connect lt STX gt lt SI gt ws ACTIVE 1 lt ETX gt Configuring Wireless Printing Using Fingerprint Use these procedures to configure your printer with Fingerprint for wireless printing To configure the printer to use WEP authentication 1 Send these commands to login as an admin and set the SSID run su p pass admin setup write wlan uartl1 setup wlan SSID xxxxx where xxxxx can be from 0 to 32 alphanumeric characters you changed the password you need to use your password instead Note The default password for logging in as an admin is pass If of pass N Send these commands to configure the WEP keys This example sets WEP key 1 to 1234 and enables WEP key 1 setup wlan WEP1 0x0001020304 setup wlan WEP KEY 1 setup wlan ACTIVE 1 setup write wlan uart1 To configure the printer to use WPA PSK or WPA2 PSK mode Send these commands to login as an admin and set the SSID run su p pass admin setup write wlan uartl setup wlan SSID xxxxx where xxxxx can be from 0 to 32 alphanumeric characters PB22 and PB32 Mobile Label and Receipt Printer User Guide 41 Chapter 2 Configuring the PB22 and PB32 42
74. st page printed to verify that the printer works For information on media see Specifications on page 68 Additionally the PB22 and PB32 also support self strip printing For more information on how to correctly load media for self strip printing see To load media for self strip printing on page 17 To load media 1 Press down on the blue media cover release button until the cover releases PB22 and PB32 Mobile Label and Receipt Printer User Guide 15 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer 2 If necessary unlock the media support lock before sliding the two media supports apart 3 Insert a roll of media and close the media supports so the roll is held firmly in place Make sure you load the media clockwise so that it pulls off the core from the bottom of the printer 4 Lock the media support lock Note The only time you need to unlock and lock the media OQ support lock again is when you are changing to a roll with a different width 5 Pull out approximately 8 cm 3 in of the media 16 PB22 and PB32 Mobile Label and Receipt Printer User Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer 6 Close the media cover until it latches 7 Press the Feed button to advance the media To load media for self strip printing 1 Complete Steps 1 through 4 in the previous procedure 2 Open the self strip door in the media cover 3 Remove a label from the roll
75. ype The printer is trying to acquire an IP address from the network Wait for the printer to complete the task before taking any action No network connection Field out of label You are attempting to print in an area that extends beyond the print window See the programmer s reference manual for your type of firmware IPL Fingerprint or ESC P for information on how to set the media parameters PB22 and PB32 Mobile Label and Receipt Printer User Guide 57 Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 Possible Printer Error Icons and Messages continued Errorlcon Error Message Door open Pave Description The printer is not completely closed Press down on the media cover to make sure it is latched Troubleshooting Printer Problems and Finding Solutions Use this table to troubleshoot some common problems you may encounter with the printer Printer Problems and Solutions Problem The printer does not turn on when you press Standby The blue light Ready to Work indicator is blinking Printer keeps printing or feeding when it should stop The printout is not in the desired position The printer is not printing with an 802 11 wireless connection Possible Solution Replace the battery with a charged battery Connect external power to make sure the printer works correctly and to charge the battery Make sure media is loaded and the media cover is closed For help

PB22 and PB32 Mobile Label and Receipt Printer User Guide

Contents

Download Pdf Manuals

Related Search

Related Contents