Heat Genius - User Guide R2.9
Contents
1. Optional The Smart Plugs are used to boost the wireless signal around the house Once it is placed in a room it must remain in place and be turned on at the switch in the wall The LED on the front does not need to be lit for the plug to boost the signal Once installed all of the devices rely on this being present to communicate with the Genius Hub ON OFF Lamps can be plugged into the smart plugs and the red LED on the front indicates if anything plugged into it is on The socket is rated to 3 000W so do not plug any high power devices such as heaters or kettles into It Overload When overload state occurs the socket is disabled and the LED flashes on and off alternately at 0 5 second intervals The overload state can be cleared by unplugging and reconnecting the socket to the wall outlet 33 Changing the batteries Thermostat Front The thermostat requires 2 x AAA batteries Supplied The batteries are designed to give approximately one years use To change the batteries the thermostat must be removed from the wall First loosen the two screws under the thermostat and swing the thermostat up and away from the wall plate Rechargeable batteries may not be used as their voltage is too low 1 2V not 1 5V Radiator Valve The radiator valves require 2 x AA batteries Access these under the cover and use your nail to release the catch Batteries will last one year under normal operatio2. C O Kitchen O Set 4 C Bedroom 25 ieee O Bathroom Set 4 C Now choose the room The parent room will now A link icon will now be that will control it its be listed under Linked displayed on the room on parent and tap OK Settings with the option the home page to remove the link with the button To change the temperature the room will heat to when triggered by the parent room f henigenius 7 Select temperature for the linked rooms Hot Water ae Set OFF O Bathroom an Setting Set 4 C 22 C a Living Room c O 24 Set 4 C Linked Kitchen l oat ae Bedroom Cancel Set 4 C Select Temperature 21 C Bedroom C C 25 Set 4 C On the home page tap the Tap Select Temperature Select the temperature linked room required and tap OK 24 Primary Zone Use this to stop some rooms from being able to call the boiler on An example is a downstairs toilet or a hallway This may have had timers set up but if the timing of the other rooms were to change and now that is the only room calling for heat it is unlikely to be sensible to run the boiler to heat just a toilet or hallway By un checking the box Primary Zone the room will not be able to call the boiler on by itself but if other rooms are on then it will come on To stop a room from being able to call the boiler on New Zone Preheat Settings nabie Room pre n
3. after 30 minutes of not sensing anyone in the room This is the recommended setting Comfort The hub will use occupancy to heat the before you arrive and it will bridge any gaps for short periods of time that the room was not used If the room was used at a particular time in the past 2 weeks it will be heated for the same time this week The room will also come on if you stay in it for 5 minutes and it did not expect you to be there and it will turn off after 30 minuets of not sensing anyone in the room Clicking on any of the Footprint modes gives more information on their functioning Eco Mode The room will use occupancy prediction to heat the room before you arrive If the room was used at a particular time in the past 2 weeks it will be heated for the same time this week The room will also come on if you stay in it for 5 minutes and it did not expect you to be there and it will tum off after 30 minutes of not sensing anyone in the room Override Override is used to modify the temperature of rooms for a short amount of time The system will automatically restore the previous mode once the Override period is complete t OCSI 7 fe OCSE 7 heatgenius 7 Whole House 24 Living Room Living Room C 1 Set 4 C C 1 Set 14 C Hot Water 24 an Set OFF Override a DA a 4 C O ao Kitchen Set 4 C Q Bedroom Pie ae 4 C Q On the home page tap the Tap on the mode ic
4. centre will return the Heat Genius Product to you Heat Genius will pay for shipping to and from your location if all instructions are followed ii Do it yourself DIY parts service DIY parts service allows you to service your own Heat Genius Product If DIY parts service is available in the circumstances the following process will apply a Service where Heat Genius requires return of the replaced product or part Heat Genius may require a credit card authorization as security for the retail price of the replacement product or part and applicable shipping costs If you are unable to provide credit card authorization DIY parts service may not be available to you and Heat Genius will offer alternative arrangements for service Heat Genius will ship a replacement product or part to you with installation instructions if applicable and any requirements for the return of the replaced product or part If you follow the instructions Heat Genius will cancel the credit card authorization so you will not be charged for the product or part and shipping to and from your location If you fail to return the replaced product or part as instructed or return a replaced product or part that is ineligible for service Heat Genius will charge your credit card for the authorized amount b Service where Heat Genius does not require return of the replaced product or part Heat Genius will ship you free of charge a replacement product or part accompan
5. ease vinensncbeceveeeds 23 EPO OIG oee E E 23 Primary LONO riinan inani a EE ENERE EAEAN EEKE EAEEREN ANEREN AEN 25 EADIE Pre Nea eenia aani aa aaa 26 The other parts of your system sssssussunsnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnne 28 The Boiler Controller Single ssusssussunnnunnnunnnnnnnnnnunnnunnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 28 Boiler Controller Dual Optional sssscssssssssssssessssessssesssseessseessseesssseessaes 29 The TAC NNN OS CA seca scat pac saan ca ance dacs etaan we xs seen sone scticn vc ouvemeeguaeeube seatucessseceeaes 30 Advanced setting for Footprint MOE sssssssssussusssusnusnunnunnnnnnunnunnnnnnnnnnnnnnnnnn nanna 32 Thermos CRU oes apiece ee escent cece eele aidan ates ce steenatied xd Saree sericeutattestnacesnaewsneconscmensieueee 34 Radiator VAVE se ccrrec cates ccc te ceed exesecewesveonanecen ence enceeseupensuenanacesavewsseccestasveeucnieeuseatevesses 34 ROOD SOS OF ninian E EEE EEA EEANN ENEE 35 Important Safety and Handling Information ssssssssnsnunnnnnnnnnnnnnnnnnnnnnnnnnnn 36 Trooni Shooi p ea neen er eee one ee eee ee eee eee 37 European Compliance Statement sssssunsnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 39 Heat Genius Two 2 Year Limited Warranty Genius Hub 40 An IMPorta nt NOLTE siiesnissesstetsiuesetsanacisnaveudccainsnceevnimatiinsisansaanenudenaneetenencnetinneesdh 43 Let s get connected The Genius Hub will automatica
6. ARY BY COUNTRY OTHER THAN AS PERMITTED BY LAW HEAT GENIUS DOES NOT EXCLUDE LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY WARRANTY LIMITATIONS THAT MAY AFFECT CONSUMER LAW TO THE EXTENT PERMITTED BY LAW THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES REMEDIES AND CONDITIONS WHETHER ORAL WRITTEN STATUTORY EXPRESS OR IMPLIED HEAT GENIUS DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS TO THE EXTENT PERMITTED BY LAW IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED HEAT GENIUS LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND AT HEAT GENIUS OPTION THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW SOME COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU WHAT IS COVERED BY THIS WARRANTY Heat Genius warrants the Heat Genius branded hardware product and accessories contained in the original packaging Heat Genius Product against defects in materials and workmanship when used normally in accordance with Heat Genius s published guide
7. Hello User Guide The Genius Hub R2 8 Welcome to the Genius Hub We d like to show you around Cables Broadband Genius Hub supplied Internet Router supplied not supplied Cup of Tea Power Plug eed not supplied supplied Q f f f App Free to download from the App Store or Google Play BOE S BOE CONC CUS A raeno 4 LOCSIN Taaa sieer aa E EE NEOA ENEE E EANA 5 Registering your GENIUS Hu Dreimire 5 Logging in to your account and connecting the Genius Hub ssns 6 Logging OUL OF your account iunn ENE EEANN EE aAA 6 Introduce Me NO GS E 8 TINET sseitase vedeucunpavataseenesce daisenusayetuneecann seusasarancusaiecunseustavaussiphessauuiepsasannedussenndiedtesaeess 9 SCLIN UU aes tees cesta EE S EEE EE E E E 9 Using Timer to control hot water ssssusssssuusunnnunnnnnnnnnunnunnnnnnnnnunnnnnnnnnnnnnnnnnnnnn nnne 12 Using Timer to control devices connected to smart plugs 13 FOOTIE E 14 SECCUING UP Footpr UNG wins ssisiscecsnacitincencsaneiientviciisasistsdeessssunsndusiieusraesdeninedadinensivsnctinies 15 Extra Settings Or Footprint issrnineaa nananana aaan 16 OVEA E er we wns scence Sacco eter m en veces eaten canes ts voueesneseectreesneteesens 17 The home DAG C sicctsssendscdunsastnnivenstscendancindendiantsteuissavsevenssiesiaateiacencvesaniiviveddatiiiianievarids 21 Theme DU eara ps eater eb ee roe ae wane ese secaneeeeseeeerceeeees 22 SEUUINGS OF TNE VO OMS soa vieessestnetvec
8. LEGAL THEORY INCLUDING BUT NOT LIMITED TO LOSS OF USE LOSS OF REVENUE LOSS OF ACTUAL OR ANTICIPATED PROFITS INCLUDING LOSS OF PROFITS ON CONTRACTS LOSS OF THE USE OF MONEY LOSS OF ANTICIPATED SAVINGS LOSS OF BUSINESS LOSS OF OPPORTUNITY LOSS OF GOODWILL LOSS OF REPUTATION LOSS OF 42 DAMAGE TO COMPROMISE OR CORRUPTION OF DATA OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY ANY COSTS OF RECOVERING PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE HEAT GENIUS PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED IN THE HEAT GENIUS PRODUCT THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATHOR PERSONAL INJURY CLAIMS OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND OR OMISSIONS HEAT GENIUS DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY HEAT GENIUS PRODUCT UNDER THIS WARRANTY OR REPLACE THE HEAT GENIUS PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED ON THE HEAT GENIUS PRODUCT SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU PRIVACY Heat Genius will maintain and use customer information in accordance with the Heat Genius Customer Privacy Policy available at www HeatGenius co uk legal warranty privacy GENERAL No Heat Genius reseller agent or employ
9. WILL BE LOST REPLACED OR REFORMATTED IN SUCH AN EVENT HEAT GENIUS AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE HEAT GENIUS PRODUCT SERVICED Following warranty service your Heat Genius Product or a replacement product will be returned to you as your Heat Genius Product was configured when originally purchased subject to applicable updates You will be responsible for reinstalling all other software programs data and information Recovery and reinstallation of other software programs data and information are not covered under this warranty WHAT WILL HEAT GENIUS DO IN THE EVENT THE WARRANTY IS BREACHED If during the Warranty Period you submit a valid claim to Heat Genius Heat Genius will at its option i repair the Heat Genius Product using new or previously used parts that are equivalent to new in performance and reliability ii replace the Heat Genius Product with a product that is at least functionally equivalent to the Heat Genius Product and is formed from new and or previously used parts that are equivalent to new in performance and reliability or iii exchange the Heat Genius Product for a refund of your 41 purchase price Heat Genius may request that you replace certain user installable parts or products A replacement part or product including a user installable part that has been installed in accordance w
10. ault Temperature 14 C Add Heating Period Select the start time you If you want to delete the Set up the times and want the room to be warm heating period you just temperatures for another by the end time when you created tap on the red heating period This time expect to leave the room delete icon Otherwise add _ we ve setup the afternoon and the temperature you the next heating period want that heating period to hold Tap OK Once you have set up one day you can copy these times and temperatures to other days selected days Select All Monday M Tuesday wv Wednesday Thursday v Friday Saturday Sunday N OK Cancel Default Temperature 14 C To copy the timers from Select the days of the Hey presto you will now one day to another day week that you want to see the timers have been tap on Copy To Another copy the timers to Then copied to the other days Day select the rooms you wish to copy to or use Select All to choose all days Tap OK to finish Once you have set up a room how you like you can copy this room to other rooms in the house in a similar manner Remember that if you copy the times to another room this will not automatically change the other rooms into timer mode you have to set each or the rooms to the mode you want individually 11 Using Timer to control hot water With the optional Hot Water control add on you can schedule your ho
11. diator the valve shows a number of icons Pressing any of the three buttons around the edge brings on the display 21 is the target set temperature When a room is active this is the temperature the system is trying to achieve When the room is up to temperature or is not in use the temperature returns to 4 The Room Sensor Optional The room sensor measures the temperature in the room and determines whether or not the room is being used It communicates the Genius Hub wirelessly When the battery becomes low the unit will flash red when it detects occupancy The room sensor requires 1 x CR123 battery To change the battery see the installation manual Advanced setting for Footprint Mode When you first install the system you may need to adjust the sensitivity of the rooms so the occupancy recorded on the charts is as you expect Look at the charts for the room in question and adjust the sensitivity up or down depending on if you see more or less occupancy than you would have expected The sensitivity setting can be found under the SETUP and then within the individual room After 24 hours with the new sensitivity look at the charts again to check you are happy with the change in sensitivity Once this is set up it should not need to be adjusted If you have pets you will need to reduce the sensitivity to stop the pets bringing the rooms on when you are not at home 32 The Smart Plugs
12. display will show t S set temperature in the room To adjust the tempera in t turn the dial anti cl e ease the temperat ise to increase it ey Pressin ature setting dial ow the current actual perature on the screen ight corner of the display indicates the a the radiators should be warm in that room see the installation manual 30 The Radiator Valves Optional The radiator valves control the temperature in each of the rooms and communicate wirelessly with the Genius Hub For the first 7 days after installation onto a radiator the intelligent valve is in a learning period where it will optimise the heating and response of the room Please be aware you may hear it buzz from time to time as it learns about the characteristics of the radiator and the room There is a lot more to these valves than meets the eye The antenna and alarm flash when the valve has not communicated recently with the Genius Hub This is only a problem if the app also indicates a loss of connection Cale Set temperature jus aS a alarm Low battery is shown when the batteries need to be replaced in the valve The valves require 2 x AA batteries To change the batteries see the installation manual 31 You can change _ the temperature inca room using the valve Y Pre AN h X to i et ture Press the utton to decrea perature Thi update the app to the new desired temperature Once installed on a ra
13. e occupancy detecton To allow your hub to Alternatively to set your adaptively control your own heating period heating period ensure the uncheck the box next to box next to Enable Auto Enable Auto pre heat pre heat is checked and enter a time in minuets below 2f The other parts of your system The Boiler Controller Single One Channel Receiver Unit The boiler controller single is used to switch the boiler on and off when required It receives radio signals from the Genius Hub to tell it what to do In the unlikely event of a communication failure between the boiler controller Single and the Genius Hub it is possible to override the system using the on and off buttons on the boiler controller single Note that this only turns the boiler on To bring individual rooms on you will also need to increase the temperatures on each of the radiators See description below on how to do this The boiler will remain on until Communication is re established between the boiler controller Single and the Genius Hub When communication is established the Genius Hub will take over control of the boiler controller Single and normal operation will resume In normal operating pressing the ON button will In Q SS pressing the OFF button will set th stem to away until the next heatin R od rom either Timer or Footprint separ yn the mode of the rooms Or it will override the system if in the unlik
14. e www heatgenius co uk or email support heatgenius co uk The first 90 days of support are complimentary Have the purchase date and your Genius Hub ID number written on the underside of the Genius Hub ready Your 90 days of complimentary telephone support begins on the date of purchase 38 European Compliance Statement This product complies with the requirements of European Directives 2006 95 EC 2004 108 EC and 1999 5 EC Europe EU Declaration of Conformity CE A copy of the EU Declaration of Conformity is available by request from Heat Genius at Heat Genius Ltd 22 Dreadnought Rd Brierley Hill West Midlands DY5 4TG Email support heatgenius co uk European Union Disposal Information The symbol above means that according to local laws and regulations your product should be disposed of separately from household waste When this product reaches its end of life take it to a collection point designated by local authorities Some collection points accept products for free The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment 39 Heat Genius Two 2 Year Limited Warranty Genius Hub For Heat Genius Branded Products Only HOW CONSUMER LAW RELATES TO THIS WARRANTY THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS THAT V
15. eat ng Reactive Settings Adust tne senstvty of the occupancy detecton Tap the menu button on Tap the room you wish to Un check the box under the home page and select change Primary Zone next to Setup This zone can request the boiler to operate 29 Enabling pre heat Using the local Met Office data and your heating history your hub can automatically calculate the pre heat duration for a chosen room This means the room will reach the set temperature at the start of the heating period rather than just starting to heat up Your hub is adaptive so it always learns and keeps up to date As the season change and weather alternates so to do your warm up times his setting is set off as default You can also set a manual warm up time giving you complete control over you Heat Genius system To enable pre heating for a chosen room Preheat Settings nabie Room ore neating Reactive Settings Adust the sen y of the occupancy detecton Tap the menu button on Tap the room you wish to Under to Preheat the home page and select change Settings check the box Setup next to Enable Room pre heating 26 Preheat Settings Preheat Settings Enapie Room ore neating A Enabie Room ore heating Enabie Auto ore neat Set Manual warmup tme minutes Reactive Settings Reactive Settings Adust the senstivty of the occupancy detection Adust tne senstivty of th
16. ee is authorised to make any modification extension or addition to this warranty If any term is held to be illegal or unenforceable the legality or enforceability of the remaining terms shall not be affected or impaired This warranty is governed by and construed under the laws of the country in which the Heat Genius Product purchase took place Heat Genius is identified at the end of this document according to the country or region in which the Heat Genius Product purchase took place Heat Genius or its successor in title is the warrantor under this warranty HG Warranty English v1 An Important Note Please read this document carefully as well as the accompanying safety material provided before you use the Genius Hub You can find out more about the product and information about installation by visiting our website at www heatgenius co uk You can often find help and answers to your questions by taping on the little help icon on many of the pages on the app Your Genius Hub comes with 90 days of technical support and a 2 year manufacturers warrantee on manufacturing defects If you have any problems with this product please do not hesitate to use our free call back facility on our website www heatgenius co uk or email support heatgenius co uk Heat Genius Ltd 22 Dreadnought Rd Brierley Hill West Midlands DY5 4TG Email support heatgenius co uk Website www heatgenius co uk xCE TM and 2013 All rights
17. ely event the system is down 28 Boiler Controller Dual Optional Two Channel Receiver Unit The boiler controller dual is able to switch on the boiler for the central heating and control the valve for the hot water tank The light on the top left of the device indicates its status Solid amber light Normal operating mode e Flashing amber light Failsafe mode To access the controls pull door on the front of the device and it will swing to the right The device incorporates four buttons on the inside of the case the Heating green and red controlling ON and OFF respectively In most installations the top white button controls Heating and the bottom controls Hot Water To ensure this is the case with your device check the stickers on the inside of the case Hot Water For status on either the heating or hot water systems press and hold the respective white button for 2 seconds The light will turn either green or red representing the system is on or off respectively To change the state of eithernthe heating or hot water systems press amp hold the respective white button and either the ON or OFF button depending on what you want to achieve 29 The Thermostat N temperature in one The Thermostat can be used a Set room or the whole house i ot to have any electronic radiator valves The K in the same room once the system in installed we The
18. energy What if you use the rooms outside of the normal pattern Heat Genius will react to you and your lifestyle even if it changes If this is just a one off then Heat Genius will react to your presence and switch the heating on once you have been in the room for a few minutes This allows you to pass through rooms without setting your heating to on for those rooms Once you then leave the room the heating will turn off to save you money If you repeat this change Heat Genius will realise your pattern has change and change with you Just like Timer mode you can set an away temperature so that the rooms don t cool down too far meaning your rooms will be warm for when you return What about at night don t want the heating on every time roll over Footprint mode has separate settings for night time allowing you to set a cooler temperature to be comfortable and to turn the presence detection off You set when you want these settings to start and stop and the temperature so it matches in with your lifestyle 14 setting up Footprint heatgenius 7 OCSE 7 fe OCS 7 Whole House Footprint 94 Living Room Mon D4 set 4 C Hot Water Set OFF Q Living Room l e APA 4 C Q Fri 16 C Pic 16 G Kitchen Set 4 C O Sun oe See Saas eee 22 sist On the home page tap the Tap onthe mode icon to When you first look at room you wish start show the four modes Off footprint each day will be Foot
19. g Room HAY Set 4 C Tap on the mode icon to show the four modes Off Timer Footprint amp Override Then tap the timer icon clock to change the room into timer mode heatgenius 7 f B d wrP Rn g 8 5 i Default Temperature OFF EE f ET OnE er N ANS Tg T a To set a default temperature which the room will go to during the times of the day that you don t set other temperatures to tap Set Default Temperature and select a temperature When you set up times you can either choose the time that you want the heating to come on or the time that you want to have the room warm by See Enabling pre heat later in this guide for the explanation of how to set this up heatgenius 7 heatger Wed Wed 14 C v Thu Thu Fri meee a a LS laa Cz z m ie ce te MOO Ng OO Meng 1200 Airon 1800 Every ONGI O Mowry 12 00 Airon OOE Default Temperature 14 C ay Add Heating Period Clear Times Default Temperature 14 C The default temperature Tap on Add Heating Alternatively you can tap can be Off i e frost Period to set atime of the the schedule display to add protect or any other day when you want the a heating period at the time temperature Here we room to be warmer tapped chose 14 for the default temperature 06 30 17 30 08 00 22 00 lt Sat 21 C sis 21 C MONG WOM Def
20. g will need to be put in between the boiler controller and the Hub Think about what would be stopping the signal and remember that it travels in straight lines between the device and the Hub Use the smart plug to bridge the gap between the boiler controller and the Hub lf there is still no connection with the boiler controller then another smart plug will need to be placed in between the problem device and last smart plug Cannot communicate with the battery powered devices 3 e If a device does not communicate with the Hub then a smart plug will need to be put in between the problem device and the Hub Try to think about what might be stopping the signal and remember that it travels in straight lines between the device and the Hub e Move the smart plug that is closest to the problem device closer to the problem device Then try Fix node on the app Cleaning the Genius Hub When cleaning the outside of the Genius Hub and its components dampen a soft cleaning cloth to wipe the Genius Hub exterior Avoid getting moisture in any openings Do not spray liquid directly on the Genius Hub Do not use aerosol sprays solvents or abrasives that might damage the finish Heat Genius Service and Support The Genius Hub comes with 90 days of technical support and two years of hardware repair warranty coverage by Heat Genius Ltd If you have any problems with this product please do not hesitate to use our free call back facility on our websit
21. ied by instructions on installation if applicable and any requirements for the disposal of the replaced product or part c Heat Genius is not responsible for any labor costs you incur relating to DIY parts service Should you require further assistance contact Heat Genius on the contact details listed below Heat Genius reserves the right to change the method by which Heat Genius may provide warranty service to you and your Heat Genius Product s eligibility to receive a particular method of service Service will be limited to the options available in the country where service is requested Service options parts availability and response times may vary according to country You may be responsible for shipping and handling charges if the Heat Genius Product cannot be serviced in the country it is in If you seek service in a country that is not the country of purchase you will comply with all applicable import and export laws and regulations and be responsible for all custom duties V A T and other associated taxes and charges For international service Heat Genius may repair or replace products and parts with comparable products and parts that comply with local standards LIMITATION OF LIABILITY EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW HEAT GENIUS IS NOT RESPONSIBLE FOR DIRECT SPEIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER
22. ith another product d to damage caused by accident abuse misuse liquid contact fire earthquake or other external cause e to damage caused by operating the Heat Genius Product outside Heat Genius s published guidelines f to damage caused by service including upgrades and expansions performed by anyone who is not a representative of Heat Genius or an Heat Genius Authorised Installer g to an Heat Genius Product that has been modified to alter functionality or capability without the written permission of Heat Genius h to defects caused by normal wear and tear or otherwise due to the normal aging of the Heat Genius Product or i if any ID number has been removed or defaced from the Heat Genius Product YOUR RESPONSIBILITIES AS YOUR HEAT GENIUS PRODUCT IS CAPABLE OF STORING SOFTWARE PROGRAMS DATA AND OTHER INFORMATION YOU SHOULD ENSURE THAT THE GENIUS HUB IS CONNECTED TO THE INTERNET SO THAT IT CAN MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES Before receiving warranty service Heat Genius or its agents may require that you furnish proof of purchase details respond to questions designed to assist with diagnosing potential issues and follow Heat Genius s procedures for obtaining warranty service DURING WARRANTY SERVICE IT IS POSSIBLE THAT THE CONTENTS OF THE HEAT GENIUS PRODUCT S STORAGE MEDIA
23. ith instructions provided by Heat Genius assumes the remaining warranty of the Heat Genius Product or ninety 90 days from the date of replacement or repair whichever provides longer coverage for you When a product or part is replaced or a refund provided any replacement item becomes your property and the replaced or refunded item becomes Heat Genius s property HOW TO OBTAIN WARRANTY SERVICE Please access and review the online help resources described below before seeking warranty service If the Heat Genius Product is still not functioning properly after making use of these resources please contact a Heat Genius representative A Heat Genius representative will help determine whether your Heat Genius Product requires service and if it does will inform you how Heat Genius will provide it When contacting Heat Genius via telephone other charges may apply depending on your location Online information with details on obtaining warranty service is provided below WARRANTY SERVICE OPTIONS Heat Genius will provide warranty service through one or more of the following options i Mail in service If Heat Genius determines that your Heat Genius Product is eligible for mail in service Heat Genius will send you prepaid packaging and if applicable packaging material so that you may ship your Heat Genius Product to an the manufacturing centre in accordance with Heat Genius s instructions Once service is complete the manufacturing
24. lines for a period of 40 TWO 2 YEARS from the date of original retail purchase by the end user purchaser Warranty Period Heat Genius s published guidelines include but are not limited to information contained in technical specifications user manuals and this installation guide WHAT IS NOT COVERED BY THIS WARRANTY This warranty does not apply to any non Heat Genius branded hardware products or any software even if packaged or sold with Heat Genius hardware Manufacturers suppliers or publishers other than Heat Genius may provide their own warranties to you but Heat Genius in so far as permitted by law provides their products AS IS Software distributed by Heat Genius with or without the Heat Genius brand including but not limited to system software is not covered by this warranty Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use Heat Genius does not warrant that the operation of the Heat Genius Product will be uninterrupted or error free Heat Genius is not responsible for damage arising from failure to follow instructions relating to the Heat Genius Product s use This warranty does not apply a to consumable parts such as batteries unless failure has occurred due to a defect in materials or workmanship b to cosmetic damage including but not limited to scratches dents and broken plastic on ports c to damage caused by use w
25. lly log into our servers within about 5 minutes of starting up Once it has checked in it will be waiting for you to login to it on your smart phone tablet or computer lf you have not already done so you will need to download the Heat Genius app Available on the J App Store b 0 gle play If you don t have a smart phone then visit the Heat Genius website and tap on the my hub in the top right hand corner www heatgenius co uk You must leave your Genius Hub powered on all of the time It is always listening to and talking to the radiator valves and room sensors If it is turned off not only will your heating not work correctly but also the battery life of the radiator valves and room sensors will be significantly shortened Logging in Registering your Genius Hub Once your Genius Hub is installed you must register it to make it secure Registration is sometimes completed by the installer but if this is not the case you will need to complete this yourself Through either the Heat Genius app or through the my hub link on the Heat Genius website follow the following steps Connect To Genius Hub User Name Connect To Genius Hub User Name Password Password Status Connection OK Status Connection OK Logout LOCAL When you first open the On this page tap the This will open additional app you will be prompted settings two cogs icon options from which you
26. n Rechargeable batteries may not be used as their voltage is too low 1 2V not 1 5V If possible do not remove the valve from the radiator to change the batteries If the valve is removed it will re enter its weeklong learning mode 34 Room Sensor The battery used in the room sensor is 1 x CR123 This can be purchased directly from Heat Genius The battery is designed to last one year If you wish to change the battery yourself you will require a small flat bladed screwdriver which can be used to open the tamper proof room sensor This can be purchased separately from Heat Genius 35 To open the sensor place a tool into the top of the sensor until you hear a click This will release the catch and allow the cover to swing down Then it can be removed the front The battery is located behind the cover To return the cover click it in at the bottom of the device and allow it to hinge up until there is a click as the top locks the cover in place Important Safety and Handling Information Water and wet locations Keep the Genius Devices away from sources of liquid such as drinks washbasins bathtubs showers and SO on Power supply Use only the power adapter that came with the Genius Hub or a Heat Genius authorized power adapter that is compatible with this product Make sure the AC plug and USB connection is fully inserted into the power adapter before plugging the adapter into a pl
27. on to Select the temperature room you wish to Override show the four modes Off and time period required the temperature in Timer Override amp and the Override will start Footprint Then tap the immediately Override icon to change the room into Override mode Override starts as soon as the mode is chosen and once Override has been used on a certain room the temperature used will be remembered You can also Override multiple rooms or the whole house in one go 17 O 5 S E AA a Kitchen Bedroom OF x 4 C O On the home page tap Whole House Colact roomse eeiect rooms Select All Living Room v Kitchen v Select the rooms you wish to Override or select Select All to Override all the rooms on the house and tap OK OVERRIDE gt RESTORE OFF Tap on the OVERRIDE button Select the temperature and time period required and then tap Select Zones Select override time and temperature RESTORE 4 OFF Override Time 2h 30m Then tap OK Notice the 24 hour room display below has changed to reflect the Override 18 To cancel this tap RESTORE under Whole House Orme OVERRIDE 35 gt RESTORE OFF 19 Weather information Heat Genius can display the weather data for your home that it uses for pre heating your rooms To access this simply tap the down a
28. print mode in Timer Override amp blank but as the days Footprint Then tap the pass you will see the Footprint icon to change Genius Hub begins to the room into Footprint work out when you are in mode and when you are away eG naatoenius 7 You also need to choose a few temperature preferences Sun 16 16 G 14 C e Active Temp is for when you are in and want the room warm e Away Temp is for when you are not using the room e Night Temp is for the night time where even if the room sensors detects movement it will stick at this temperature And set Night Start and Night End times During the hours of night the Genius Hub will ignore any movement that it senses This is particularly relevant in bedrooms where any movement could keep the heating on at night 15 Extra settings for Footprint Super Eco After you have been in the room for 5 minutes the room will start to be heated and 20 minutes after you leave it will be allowed to cool The room is purely reactive his is how the heating will react in the first week as the Genius Hub learns your schedule Eco The hub will use occupancy prediction to heat the room before you arrive If the room was used at a particular time in the past 2 weeks it will be heated for the same time this week The room will also come on if you stay in it for 5 minutes and it did not expect you to be there and it will turn off
29. reserved Designed by Heat Genius in the UK Manufactured in the UK Heat Genius is a trademark of Heat Genius Ltd registered in the U K 43
30. rrow grey icon at the top right or middle of you homepage The app shows a range of useful information such as humidity and feels like temperature This takes into account wind chill and humidity to give you a better idea of how you ll experience the weather 20 Extra symbols you will meet along the way The home page 1 O 54 21 CH 19 C is the current temperature in the room only shown for rooms where there is a room sensor 21 C is the set or target temperature in the room Occupancy detected when the system senses a room is being used this will show which rooms currently have people in them Note that there is a short delay in the symbol showing on the app as the system takes a number of readings over a period to time to stop rooms coming on if they are only entered briefly Linked rooms rooms can be linked to each other This means that when the room without the linked symbol the parent room is heated so will the rooms that are linked to it the child room This is particularly useful for hallways and bathrooms Warning there is a problem with a device in a room The heating will continue to work but the problem may affect the performance of the system Tap on the symbol to see what the problem is Error there is a fault within the system meaning it will no longer function properly This may be a flat battery or a loss of connection to one of the devices This mu
31. st be addressed as the heating may not be working correctly Tap on the symbol to see what the error Is 21 The menu mi aK XX Menu to open the menu accessing the pages below Charts pages to view the historic temperatures and occupancy for each room or the house as a whole Settings pages to set up a new room or make changes to an existing room Bug report page to report a bug to Heat Genius Advanced settings used to configure the advanced settings of your Heat Genius system Warning Incorrectly modifying these settings can severely affect the performance of your system We recommend you only change these under the direction of Heat Genius engineers 22 settings for the rooms Linking rooms Rooms can be linked together The linked room is controlled by the on and off times of the room that it is linked to To link a room heatgenius 7 Kitchen Set 4 C Bedroom 25 Set 4 C Tap the menu button on the home page and select Setup d F EF Hot Water Living Room Kitchen Bedroom Bathroom Tap on the room that you want to be linked another room the child room 23 OCSE 7 Radiator Control Room Name Bathroom Position 5 A 4 Devices Channels Choose Link To Room Bathroom will follow v Living Room J Kitchen Bedroom kd Channels Living Room Bathroom DA 4
32. t Genius my hub webpage OFF Q TIMER FOOTPRINT gt D OVERRIDE This shows the individual room is set to OFF When the rooms are off they are still monitored if the temperature in the room drops below 4 C the boiler will be called on as part of frost protect When in timer mode you have full control of the temperature in each room You can set the time of day rooms are used as well as the individual temperatures See Setting up Timer for more information Footprint lets the Genius Hub do the thinking The Genius Hub will learn when you use each room of the house that has a smart sensor You just have to set up 3 temperatures for each room This helps the Genius Hub know how you like the rooms when you are there and when you re away e Active Temp When you are home e Away Temp When you re not in the house e Night Temp When you will be sleeping Override is used to control the temperature of rooms for a short amount of time You simply pick a temperature and duration and leave the rest to Heat Genius The system will automatically restore the previous mode once the time expirers Timer Setting up heatgenius 7 Whole House 24 Hot Water gt Set OFF Living Room OA o 4 C La Kitchen E Set 4 C Bedroom OF eae Tap on the room that you want to setup times and temperatures for heatgenius 7 Livin
33. t water using Timer Select Hot Water from your list of rooms and set up your schedule using the steps above On the home page select Tap on Add Heating Select the start time and Hot Water from above Period to set atime of the end times for this period the list of rooms day when you will want Tap OK hot water 12 Using Timer to control devices connected to smart plugs Timer can also be used to turn devices connected to smart plugs on and off as required Select the start time and On the home page select Tap on Add Heating the smart plug from the Period to set atime of the end times for this period list of rooms day when you will want Tap OK the device to turn on If the smart plug was positioned during installation do not move tt This may affect the Genius Hubs ability to communicate with your devices 13 Footprint By using the rooms sensors available to buy from the Heat Genius website your Genius Hub learns when the room is used and uses this to predict when to next heat the room This works on a 7 day schedule so it will heat those days when you are at work differently to those you spend in front of the TV By predicting when the room is used Heat Genius will call on the boiler and open the radiator valves to heat the room up for when you normally start to use it When you no longer normally use the room the heating will shut off in this room saving you
34. to enter your username in the top left should select Register my and password If are HUB already logged in this is accessed by tapping your username at the top of the page This will open the registration page on the Heat Genius website To complete the process follow the on screen instructions Logging in to your account and connecting the Genius Hub Status Connection OK Launch the app or the My Hub link on the website Type in the same username and password you set up during hub registration If your hub is not yet registered please follow the steps above Once logged in the icon to the right of your Login Logout username describes your connection status _ la lt Your device is connected to your hub through Wi Fi and is functioning normally Your device is connected to your hub remotely and is functioning normally Your device was unable to connect See troubleshooting for fixes to this problem Logging out of your account While minimised the app won t use any data so there is no need to log out However logging out is recommended if you are to lend your device to anyone 9 Connect To Genius Hub To log out first open the Connect to Just tap Logout Genius Hub page by tapping your username at the top of the app Introducing the modes You will see the following symbols on the Heat Genius app home page or the Hea
35. ug socket The power adapter may become warm during normal use The USB Power Adapter complies with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment 36 Troubleshooting Can t logon to my Genius Hub Is the phone tablet computer connected to the internet Is the Genius Hub connected to the broadband router and powered on Check that there is Internet in the house visit Google on a web browser connected to the local WiFi and search for something Check that the Ethernet cables are plugged in remove and replace a few times to remove any dust Reboot your broadband router and wait 10 minutes for it to come back online Turn off the Genius Hub at the plug wait 10 seconds and then power it on wait 10 more minutes for it to reconnect to the Heat Genius servers Remember that cup of tea Offices and techie households If you connect the Genius Hub to a business or commercial network then your IT department may have a firewall stopping the Genius Hub connect to the outside world You need to ensure that ports numbered 1221 1222 and 1223 are open to inbound communication Without this your Genius Hub will not be able to connect to the Heat Genius servers and you will not be able to connect to it from outside the property Cannot communicate with the Boiler Controller If the boiler controller does not communicate with the Hub then the smart plu
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