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Home User Guide House Name Street City Postcode

1. Energy Efficient Lighting 75 of your lighting is energy efficient The high thermal performance of your property could mean that up to 75 of your total fuel costs 33 of CO2 emissions and approximately 20 of total energy use will result from lighting www home energy saving lips com Incandescent Com pact According to the Energy Savings Trust the average 20W CFL as Lamp FI luorescent Lamp opposed to a 100W tungsten bulb can save in the region of 78 14 PV Panels T PV Panels have been installed to the roof The Photovoltaic PV system works by converting energy from the sun into electricity This electricity is then fed directly into the existing consumer unit of your property where it can be used The electricity generated is free and has no carbon emissions PV Panel Inverter amp Shut Off Valves 28 02 2014 Version v1 4 User Guide Page 7 3 2 Energy Your Home and Global Warming Global warming is often mentioned in the news but what is it The earth is surrounded by an atmosphere which keeps it at a constant temperature Certain gases released into the atmosphere make it work more like a blanket trapping heat in These are known as greenhouse gases There is evidence that the earth is heating faster than ever before because we produce too many of these harmful greenhouse gases For example the nine warmest summers in the UK since records began have occurred in the last ten
2. RECYCLE WASTE TYPE APPROACH Glass Use bottle banks Clothes and linen Take to charity shops such as Oxfam or put into a clothes bank provided by the Salvation Army Metal cans Take to can banks Tools furniture toys Check out the Furniture Reuse Network at www frn org uk Plastic Check out www plasticsrecycling info and WWW recoup org Electronic equipment Donate anything to charities schools or community groups Check out www computersforcharity org uk Buy recycled eco friendly products Check out www recycledproducts org uk or www naturalcollection com and www greenchoices org 28 02 2014 Version v1 4 User Guide Page 16 Recycling Centre Chapel Mill Road off Villiers Road Kingston KT1 3GZ The Villiers Road Household Reuse and Recycling Centre HRRC more commonly known by most residents as the tip is there to help you reuse recycle or dispose of household waste that cannot be collected by the kerbside collection services Opening Times Summer British summer time Monday Friday 7 30am to 7pm Saturday 7 30am to 4pm Sunday 9am 4pm Public holidays 9am 4pm The centre is closed on Christmas Day Boxing Day and New Year s Day Winter Greenwich meantime Monday Friday 7 30am to 4 30pm Saturday 7 30am to 4pm Sunday 9am 1pm Public holidays 9am 4pm The centre is closed on Christmas
3. Temperature Set Using the Up or Down arrow keys allows you to adjust the set temperature When you press either of these keys you will see the word SET and the desired temperature Press A to accept Refer to the O amp M Manual supplied for further information and functions Hot Water Programmer The Programmers allow you to set On and Off time periods Set the On and Off time periods to suit your own lifestyle The time on the programmer must be correct Some types have to be adjusted in spring and autumn at the changes between Greenwich Mean Time and British Summer Time You are able to temporarily adjust the heating programme for example Override Advance or Boost These are explained in the manufacturer s instructions supplied in the O amp M Manual If your heating or hot water is not functioning correctly consult the instruction manual in your home to ensure that the system is being operated correctly edi n Wi O Hot Water Operating Mode Indicator D Heating Operating Mode Button Q Time Display D OK Next Button LoT Technology Display 113 Clock and Buttons 4 Programme Time Markers D Hot Water Operating Mode Button Q Day of Week Indicator B Holiday Button 16 Heating Operating Mode Indicator 116 Copy Day Button D Heating Extra Hour Button 117 Next Day Button Oo Heating Indicator Lamp O Hot Water Override
4. controls at a comfortably low level for longer periods instead of shorter periods on a higher heat This allows your home to gradually warm up 2 Encourage ventilation by opening windows and internal doors whenever you reasonably can 3 Keep kitchen and bathroom doors closed when cooking or washing as these activities create a lot of water vapour which should not be allowed to spread to other rooms in your house Ensure that the extractor fans are on when you wash or cook and open a window where appropriate 28 02 2014 Versi n vi User Guide Page 35 5 2 Preventing Condensation Condensation is steam or water vapour that turns into water by condensing on cold surfaces and next to shrinkage is often the most common problem in new homes It can damage clothes bedding floor coverings decorations and the home itself if mould growth takes hold on walls and ceilings Homes that are heated and ventilated intermittently are more likely to suffer condensation problems The moisture in the air comes from a number of sources within the house water vapour is produced in relatively large quantities from normal day to day activities such as washing and drying clothes personal washing and cooking To help deal with condensation you should take the following steps Produce Less Moisture Ordinary daily activities produce a lot of moisture Be conscious of minimising the amount of moisture you produce when for example boiling
5. years Carbon dioxide CO2 is the most harmful of the greenhouse gases and almost half of the UK s CO2 actually comes from the things we do every day Surprisingly we produce more of it in our homes than when we drive In 2004 24 of the UK s total CO2 emissions came from energy we use to heat light and power our homes As well as saving the earth it is estimated that the average household could also save 300 a year in energy bills by being more energy efficient Heat your Home for Less A few simple steps could result in your home costing less to heat as well as producing less of the harmful CO2 emissions According to the Energy Savings Trust you should e Turn your thermostat down by 1 C as this can cut more than 10 percent from the average central heating bill Close your curtains at night and make sure they are tucked behind the radiators saves 15 a year Close windows when the heating is on but remember to leave vents open to prevent condensation Wear warm clothes when indoors during winter months If you have gas central heating use it for your hot water in summer and winter as it is generally cheaper than using an electric immersion heater Set heating controls so that your property is not heating when you are going out for long periods of time If you have adjustable radiator valves turn them down but not off in rooms not in use If you have a gas boiler make sure it is serviced annu
6. Button Heating Override Button D Hot Water Indicator Lamp T Slider ED Hot Water Extra Hour Button The Photovoltaic PV System This is located in the landing cupboard on the 2 floor AC Isolator DC Isolator PV Panels have been installed to the roof The Photovoltaic PV system works by converting energy from the sun into electricity This electricity is then fed directly into the existing consumer unit of your property where it can be used The electricity generated is free and has no carbon emissions The system has two types of isolators The dc isolator grey and black isolates the dc side i e PV modules The ac isolators yellow and red isolate the ac side Turn the relevant dial to the off position to isolate the AC or DC Side Garage Electrical Cupboard Isolation Switch Pool Power Isolation Switch Kitchen Power Isolation Switch Ground Floor Power Isolation Switch 1 amp 2 Floor Power Electric Meter Distribution Board PV Panel Meter Isolation Switches Use the Isolation switches to switch off the power to the labelled areas Electric Meter Your electricity meter will tell you how much electricity you actually use rather than the estimate your supplier uses for each bill Your MPAN number is xxxx PV Panel Meter This meter will display how much Electricity is being produced by th
7. POMS orrira irrena pas yea x33 YER AR GG Y EFRPENEYERARERETEFRRYXRYREFRREREKES 21 3 6 4 Watel sedeo Aa 23 3 6 5 GAS EM 24 3 7 Links References amp Further Information eese 25 3 7 1 The Energy Savings Trust occ caine 25 3 7 2 Local Authofiby orte ree Ba bo dert EE tei ex VERE E PESO E EFE 25 3 7 3 Principal Contractor esses mme 25 3 7 4 COMGIEr GES SIV ICC ETE 26 3 7 5 Provision of Information in Alternative Formats sss 26 4 Part 2 Site and Surroundings sesseseseeenemenenee 27 4 1 Recycling and Waste cci Dee d Rees PARE e ERU EX des ke P DC RA RD E CR a 27 4 2 Sustainable Urban Drainage Systems SUDS sseseseses 27 4 3 P blic TOS PO Leere xxn exa ea Baa a c v RU EROR FAC CE n RE RR 27 4 4 Local Amenities sessessesseeseeseesene nennen N seas sea nna enn nnn 29 4 5 Responsible Purchasing sssesssssseme mener 31 4 6 Emergency Information sssssssssssesseseeme menn eene 33 4 7 Links References amp Further Information eese nnn 34 4 7 dz Sustrdhns u osse aire ecen ii ld 34 4 7 2 Local Authority iraina aA nennen nnns nnn nnn 34 4 7 3 Local Transport Providers eesseseeseeeenn nnnm 34 4 7 4 Local Amenities oo Ennis 34 5 Part 3 General Information cssssseesseeeeen enne 35 5 1 Minimise Cracking ore oer ety oe ve YR x XXe Y xi kx Y ga ga Ya 35 5 2 Preventin
8. References amp Further Information cccceceeeeeeeeeeeeeeeeeaeeneenes 34 5 Part 3 General Information cccee eee ee eee eee teen eee meme 35 5b 1 Minimise Cracking exer A A AN 35 5 2 Preventing CondensatiON oooooccccnccncnconnncnnnnrnnnnrnnnnrnnnnrannnrnnnnrnnanrnnnn 36 5 3 Effloresc nce ii A A a aida 37 SA MOVING Tiene e e aware ces Ro P C bel enam iet e eR tele 38 5 5 About Your Home ssssssssssesseenen nennen nennen nennen seen sensns nnn nnn nnn 39 5 6 Cleaning and Maintenance Summary Guide ooccccccnccnnncnnnncnnnnnnnanannnns 42 5 7 Construction Safety amp Improvements to your Home eees 43 5 8 HOME SECUELA a 49 6 APPENA cxx O3 ENEE ENANA EEA EENAA NENEN MERE A 50 7 Detailed Table of Contents ccceceeeee eee eee eee eee aa 51 28 02 2014 Version vi User Guide Page 2 1 Welcome This Home Users Guide has been prepared to help you become familiar with your new home quickly and easily It contains information on how to look after your new home how to report certain types of problems initial gas electricity and water supply information details of your home s Code for Sustainable Homes rating as well as advice on safety and security We have also included technical help and practical tips on D I Y energy saving and recycling When you move into your new home you will be given various leaflets supplied by the manufacturers and installers of the
9. Version vi User Guide Page 44 When laying carpet perimeter grippers are easily fixed to timber flooring but are not appropriate with concrete floors where double sided tape is easier Threshold strips may be needed to hold the edge of a carpet or cover the junction between different floor finishes They can be screw fixed directly into timber flooring but need to be screwed into a fixing plug when there is a concrete floor Always check for buried pipes and cables with a detector before drilling into floors 5 7 5 Damp Proof Courses and Air Bricks If soil or other garden material is piled up against the outside walls it may cover the damp proof course and cause rising damp Keep soil and paving at least 150mm 6 inches below the damp proof course If air bricks are covered dry rot can occur if you have a suspended timber floor because under floor ventilation is blocked as mentioned earlier 5 7 6 Ceilings Ceilings are usually of the same basic construction as timber framed partition walls Locate the timber joists and only fix to them Heavy weights should not be suspended from the ceiling Do not perforate the ceiling as it provides sound and fire separation protection 5 7 7 Curtain Tracks A timber batten may have been provided above each window for fixing curtain track or blinds 5 7 8 Doors Many doors are made with a thin facing of compressed board or plywood on a skeletal honeycomb core within a timbe
10. a wide range of products The EU energy label rates products from A the most efficient least energy used down to G the least efficient most energy used By law the label must be shown on all refrigeration and laundry appliances dishwashers electric ovens and light bulb packaging An energy saving washing machine needs two thirds of the energy of an old inefficient model An A rated washing machine will cost less than seven pence worth of electricity per cycle if you use the economy cycle recommended by the manufacturer and save on the amount of water used Washin Energy machins Manufacturer CA Model Less efficient ergo consumo 455 EC 3 3 asec on atandarc haad aasang at 6 rorta cyde Actua cortan ml depend ce how the appacance is sed Washing performance Ascoere Cd 4 A higher G lower Spin dryin rformance BCDEFG py le A Spin speed fpr 1400 Capacity cotton kg 50 Water consumption 55 Nolse Washing 52 dB A re 1 pW Spinning 76 28 02 2014 Version v1 4 User Guide Page 10 A Confirms the manufacturer s name and the product model number Check this is the same as the model you have chosen This section gives the product an energy rating from A the most efficient to G the least efficient Refrigeration products have an additional rating up to A The more efficient the product the less energy it uses and the more money you will save and you will a
11. kettles running baths and cooking Use lids on all pans when cooking this saves fuel too If possible dry clothes outside or in a cool area of the premises this latter suggestion may sound strange but less moisture will be held in the air at any one time Do not use paraffin heaters they produce a lot of water vapour Wipe up wet surfaces after use e g bathroom tiles kitchen worktops and sinks Ventilate to Remove Moisture You can ventilate your home without making draughts Some ventilation is needed to get rid of the moisture that is produced all the time Consider having a window ajar when someone is in the room You need much more ventilation in the kitchen during cooking so you should open a nearby window Close the kitchen and bathroom doors when these rooms are in use This stops the moisture reaching other rooms especially the bedrooms that are often colder and more likely to suffer from condensation Cupboards and wardrobes can be ventilated by opening and closing doors to circulate the air Avoid putting too many things in them as this can stop the air circulation Leave a space between the back of the furniture and walls and if possible do not position wardrobes beds and large pieces of furniture touching external walls 28 02 2014 Version v1 4 User Guide Page 36 You should also While drying clothes indoors ventilate the room After a bath or shower try to ventilate th
12. lot of paint or stain so the first painting of a home may not give as good a finish as later repainting 5 7 15 3 Ironmongery Try not to paint hinges on doors and windows this prevents them working efficiently Use an aerosol release spray to ease stiff hinges This will also stop squeaks 28 02 2014 Version dod User Guide Page 48 5 8 Home Security Tips from the Police Make sure that the contents of your home are adequately insured against fire and theft and that any terms about declaring valuable items etc are complied with Whenever you leave your home even to visit a neighbour for a short time make sure that all doors and windows including those in garages and sheds are securely locked If your front door can be locked by a key from the inside make sure you have a spare key in a convenient place near the front door so that you can get out quickly in an emergency Do not leave a window even an upper storey window open for a pet If a cat can get through a window a burglar probably can as well Do not leave ladders steps or other equipment visible in the garden Make your back garden private and secure lock rear entry gates and plant prickly shrubs against walls and fences where access is possible Keep front hedges and fences no more than waist high so that neighbours can see your front and side doors When You Are Away ay When you are away from the house try to make it look occupie
13. the north of your home will block the winter wind keeping the home warmer Homes lose or gain most of their warmth through the windows so ensure trees shade windows rather than walls if possible 28 02 2014 Version v1 4 User Guide Page 47 Remember to plant trees and other plants that are suitable for the climate and conditions of your garden Ideally trees should be planted in the autumn after leaf drop or in the early spring before bud break 5 7 15 Internal Decorations 5 7 15 1 Walls and Ceilings The builder will have painted the walls of your home with a light paint which lets moisture work itself out during the drying period Further coats of emulsion and oil based paints or wallpaper can be used for later redecoration after the 12 month defects period and after walls have dried out When you redecorate use a filler to make good any minor gaps and plaster cracks which have arisen from normal drying out and shrinkage When you redecorate ceilings Artex and other similar plastic compound finishes should never be sanded or washed lightly brush them before painting Then use one or two coats of emulsion Never apply water to these ceilings until after they have been painted the texture may be spoilt if you do If later on you want to remove wallpaper from a wall with a plasterboard finish avoid scraping too rigorously otherwise the surface may be damaged 5 7 15 2 Woodwork New woodwork absorbs a
14. with your television or use a digital television Many channels are available with no ongoing subscription freeview just the initial purchase of the digital box or television To receive satellite programmes you need to contact a satellite supplier to purchase the satellite box and card You will not need a separate satellite dish but can plug into the socket provided To receive FM or DAB radio plug the appropriate appliance into the socket provided 5 5 5 Ventilation Your home may have features to help ventilate the property A Whole House Ventilation System has been installed into your home The system should operate continuously and only be stopped for maintenance service Remember never to cover air vents Mechanical Ventilation Heat Recovery System Controls 28 02 2014 Version v1 4 User Guide Page 41 5 6 Cleaning and Maintenance Summary Guide If your home has any of the following features the following should be used as a guide for cleaning and maintenance Item Location Cleaning maintenance FASS acus Frequency Vinyl Bathrooms S d 4 onn Floors Sheet WCs and Weekly E detergent Do not use a Flooring Kitchen scourer WCs Wash down with warm Glazed Bathrooms water and weak detergent Weekl Tiles and Rinse with clean water and y Walls Kitchens polish with a soft cloth Emulsion Wash down with warm n All Rooms water and weak deterg
15. 3001 composting bin for home composting This bin is made entirely from recycled materials 28 02 2014 Version v1 4 User Guide Page 14 Waste and Resources Action Programme WRAP WRAP helps homeowners businesses and local authorities to reduce waste and recycle more making better use of resources and helping to tackle climate change WRAP s mission is to help develop markets for resources that would otherwise become waste Further information on recycling and sustainable waste disposal can be accessed from their website at http www wrap org uk Sustainable Waste Tips We recommend the Reduce Reuse and Recycle method for sustainable waste management This is as follows REDUCE Do not buy items with excess packaging Do not buy disposable items where reusable options exist Take your own bags with you when you go shopping Donate old magazines to dentists doctors waiting rooms Buying concentrated products that use less packaging Removing your name from junk mail lists Buying a compost bin REUSE By using items again and again e g plastic cups and bottles bags and jars By repairing broken items By reusing envelopes By using refillable instead of disposable pens By donating old computers to community groups or schools By donating old clothes to charitable organisations 28 02 2014 Version v1 4 User Guide Page 15
16. Day Boxing Day and New Year s Day What you Can Take Paper and magazines including shredded paper Books Cardboard Video tapes DVDs Plastic bottles Rigid plastics Glass bottles and jars mixed colours Sheet glass Food and drink cans Scrap metal Green garden waste Wood MDF ply etc Textiles clothes and shoes Fibre backed carpet Waste engine oil Cooking oil Car batteries and domestic batteries Fluorescent tubes and long life bulbs Large electrical goods Small electrical appliances Computer equipment 28 02 2014 Version v1 4 User Guide Page 17 Mattresses Non recyclable household waste What you Can t Take Commercial waste including waste resulting from any form of employment or commercial enterprise Waste from any property other than from your own home Hazardous waste including tyres asbestos gas bottles oil based paint and chemicals Construction waste whether you have made home improvements yourself or hired a contractor to do this on your behalf items generated from construction are not classed as household waste Bricks timber tiles plasterboard soil paving stones and any other material used in the construction of your home or garden should not be brought to the site in large quantities Residents making repeat visits to dispose of this type of waste will be turned away If you have a large amount of this type of waste to dispose of you should consider hiring a skip
17. Home User Guide For House Name Street City Postcode Contents of User Guide All information contained herein is valid at the time of preparation and the date of issue Changes arising in building usage legislation etc will necessitate revisions to be made in order to retain the manuals validity and usefulness Contents of User G ide cicero neste ive di A AN 2 1 leurs ine coches 3 2 YOUN Property A ventana NIU UERPEER NIU NEVER aes 4 d Part 1 Operational ISSUES eee a ERE AERA E a Ran 6 3 1 Environmental Strategy Design and Features ssseeseesssss 6 cric EE 8 39 Water USC iii MM 13 3 4 Recycling and WAStE cece cece nra innr a NEENA eee ene eee eee e eae e ed 13 3 5 Sustainable DIY iii a a 19 3 6 Emergency Information oooccocnccnnnnconnncnnnncnnnnrnnnncnnnnrnnnnrnnnnrnrnnenanes 20 3 7 Links References amp Further Information cesse 25 4 Part 2 Site and Surroundings cc cceeeee eect eee eee eee eee eee eee eee 27 4 1 Recycling and Waster ieir terorii ien o 27 4 2 Sustainable Urban Drainage Systems SUDS seseeseses 27 4 3 Public TrahnsDODt cmo eren ettet ceda coco 27 4 4 Local AMeniti8S oococcocconconconnnnnannnnnannnn EEE nennen nnn nnn nnn 29 4 5 Responsible Purchasing cccceeeeeee eee eee ee eee eee e eee ee eee ea eee ea eee eaeaes 31 4 0 Emergency Information nx A EX n X CR RR REN a 33 4 7 Links
18. Hood Way Kingston Vale London SW15 Twickenham Farmers Market Holly Road Car Park behind M amp S Simply Food Twickenham TW1 4HF Contact your local authority for more information about local amenities Check local newspapers for information about local events farmers markets or services such as organic food basket schemes 28 02 2014 Version v1 4 User Guide Page 30 4 5 Responsible Purchasing Low Energy Low Water White Goods The purchase of white goods with the highest ratings under the EU Energy Labelling Scheme assists with reducing energy and water usage To help you choose a water efficient model here are details of roughly how much water typical appliances use e Washing machines 30 100 litres per wash programme based on a wash load capacity of 5kg e Washer dryer 60 200 litres per wash and drying programme based on a wash load capacity of 5kg Dishwasher 10 30 litres per wash based on an 8 place setting Dishwasher 10 50 litres per wash based on a 12 place setting In addition to the standard A G scale for energy efficiency information on the packaging must include luminous flux light output of the light bulb in lumens the input power of the bulb in watts and the average life of the bulb in hours Actual savings depend on how you use the products and how much you pay for your electricity You can also save money by running washing machines washer
19. SUDS A Soakaway System has been installed externally to the Front of the Property on the site boundary A soakaway is where surface water from your roof or driveway is piped to a large underground pit filled with gravel within the boundary of your property normally 10 to 15 feet away from the foundations Surface water is rainwater which falls on your property or water from outside activities such as car washing or patio cleaning The surface water from most properties drains into a public sewer but if your surface water drains to a soakaway you may be entitled to a rebate on your sewerage bill Your sewerage service is supplied by either Thames Water please contact them to discuss your bill Public Transport Public transport available locally Local bus stops Most Bus Stops are on Coombe Lane See the Next Page for Bus Route Map Local train tube stations Wimbledon Park Station See the Next Page for Bus Route Map Local Car Parks Kingston Gate Car Park Richmond Greater London Park and ride www parkandride net Local car sharing schemes Arrange via liftshare see below For more information about transport contact the following organisations or your local authority National Travel line Telephone 0870 608 2 608 Website www traveline org uk 28 02 2014 Version v1 4 User Guide Page 27 National Rail Telephone Text phone Website Sustrans sustai
20. The Old Academy 21 Horse fair Banbury Oxon OX16 OAH telephone 01295 819900 www wrap org uk Use paints and finishes with a low VOC or zero VOC rating Paints and finishes release low level toxic emissions into the air for years after application The source of these toxins is a variety of Volatile Organic Compounds or VOCs Until recently VOCs were essential to the performance of the paint but low VOC and zero VOC paints and finishes are now available These new paints are durable cost effective and less harmful to human and environmental health Contact the Environment Agency for more information about sustainable home improvements Midlands Regional Office Sapphire East 550 Streetsbrook Road Solihull West Midlands B91 1QT Thames Regional Office Kings Meadow House Kings Meadow Road Reading Berkshire RG1 8DQ Telephone Number 08708 506 506 Website www environment agency gov uk 28 02 2014 Version Via User Guide Page 19 3 6 Emergency Information 3 6 1 Smoke amp Heat Alarms The smoke amp heat alarms in your home are connected to the mains electricity and have a battery back up Please test the system regularly Do not paint your alarm Do not allow paint water y y NS in or dust to contaminate your alarm 1 Regularly check that the green mains indicator light on the cover is lit E Test weekly press and hold the test button on Nag the alarm for 10 seconds The alarm wil
21. abelled inside the lid of the consumer unit These operate where the circuit is overloaded Switching the main switch on the consumer unit to off will isolate the electrical supply served by the Consumer Unit If it is not known why there was a short circuit switch the MCB back to on If the switch will not stay on you should establish if there is a faulty appliance by removing each one one at a time and switching the MCB back on after each Video Entry Phone Located by the front door Door release button Press if you want to admit a caller Camera Switch Display Screen Phone On The video screen and the speech circuits turn on automatically when the telephone is called If you wish to speak to the caller lift the handset and talk to a caller as you would on any telephone If you wish to admit a visitor press the door release button on the upper right of the unit Note the release button will only operate when the screen is on The unit will turn itself off either a short time after the door has been released or after about ninety seconds of operation Garden Irrigation System Located in the pool house plant room A garden irrigation system serves the front and rear garden flower borders This system is run on a fully automated timed system in the event of an emergency the switch shown below should be turned off At all other times this should be left
22. ally An efficient boiler is a cheaper boiler to run 28 02 2014 Version v1 4 User Guide Page 8 Lighten your Bills when you Light your Home In most homes lighting accounts for around 10 to 15 percent of an electricity bill If everyone in the UK installed one energy saving light bulb we d save enough harmful CO2 to fill the Royal Albert Hall nearly 2 000 times According to the Energy Savings Trust Energy saving light bulbs use 70 percent less energy than normal light bulbs but are just as bright e Switching from a standard bulb to an energy saving bulb can reduce your electricity bill by up to 9 a year Remember to turn the lights off when you leave a room no matter what kind of bulb you have this can save you 7 50 a year 75 of your home s lighting is supplied by dedicated low energy lights The average life of a CFL is 8 15 times longer than that of traditional bulbs While the purchase price of a CFL is typically 3 to 10 times greater than a traditional bulb the extended lifetime and reduced running cost more than compensates for this Use your Kettle to Stop your Bills Boiling Over You can help save energy in many ways around the home even when making yourself a cup of tea coffee or soup It s easy to use your kettle efficiently and save money Only put as much water as you need when boiling the kettle but always cover the element Remove lime scale in your kettle by leaving i
23. antee customers that the certified goods they buy are genuinely the products of a well managed forest a Chain of Custody Certification is required The Chain of Custody system enables to trace back the certified timber from the end user m E FC to the source forest It requires that certified products are identified segregated and accompanied by appropriate documentation at all stages A certified company must prove that it does have an effective control system to trace back its raw material through processing transformation and distribution to the certified source 28 02 2014 Version v1 4 User Guide Page 32 Organic and Local Produce The local food movement is a collaborative effort to build locally based and self reliant economies Non local food is often seen as a result of corporate management policies lack of care for the environment and poor working conditions For many local food is unprocessed and can directly be enjoyed by the local shop and customer Local food reduces transport costs processing packaging and the need for advertising Since the early 1990s organic farming has grown by around 20 It s a heavily regulated industry Food is grown without the use of pesticides fertilizers and additives Organic farm is thus less damaging to the environment and studies have shown that they are associated with higher yields greater nutrient value and increased energy efficiency Farmers Markets The pro
24. chine Normally the pipes end with simple lever operated valves colour coded blue for cold red for hot to make the connection to your appliance straightforward Drain valves enable the water system to be emptied of water Water systems must not be drained until all forms of water heater have been switched off and solid fuel boilers put out and allowed to cool If waste is not emptying down the drains easily and you suspect a blockage call a registered plumber 28 02 2014 Version v1 4 User Guide Page 23 3 6 5 Gas If you suspect a gas leak turn the gas off at the meter extinguish all naked flames open all doors and windows and do not operate electrical switches Call Transco on their free emergency number 0800 111 999 Gas Meter Box The Main Incoming Gas Shut Off is located with the Gas Meter inside the Gas Meter Box Your MPRN number is XXXXXXXXXX 28 02 2014 Version v1 4 User Guide Page 24 3 7 Links References amp Further Information 3 7 1 The Energy Savings Trust Reducing your Fuel and Water Bills Contact the Energy Savings Trust for more information about running your home efficiently Energy Savings Trust Address Energy Savings Trust 21 Dartmouth Street London SW1H 9BP Telephone Number 0845 727 7200 Website www est org uk myhome 3 7 2 Local Authority The Royal Borough of Kingston upon Thames Guildhall 2 High Street Kingston upon Thames KT1 1EU Te
25. d t do Leave the lights on in the evening but not just hall or landing lights Get a neighbour to come in and switch them on or use an automatic time switch Remember to cancel papers milk and other regular deliveries before going on holiday Arrange for a neighbour or friend to cut your grass and generally keep an eye on the home while you are away Never leave valuable and easily transportable items like video units or car keys where they can be seen by looking through a window The temptation may prove too much for a passing burglar Hide small valuable items like jewellery or take them to your bank before going on holiday 28 02 2014 Version v1 4 User Guide Page 49 6 Appendix 28 02 2014 Version v1 4 User Guide Page 50 Water Incoming Mains Water Shut Off Valve in Garage Plant Room Right Hand Side looking from the door Incoming Gas Main Water is supplied from an underground service pipe that is fitted with a stop valve at the boundary to your property as is the water meter located looking from the road in the road at the boundary by the far left brick gate pier As it enters your home in the garage its flow is controlled by the main stop valve blue pictured above This allows the supply to be cut off for maintenance or in an emergency Further Stop valves have been supplied under each sink Stop valves allow you to shut off sections of the water syst
26. d detectors can be purchased from DIY stores Also be careful when digging in the garden in case there are cables or pipes buried near the surface The meter belongs to the electricity supply company and must not be tampered with The electrical circuits in your home are protected by a residual current device RCD If there is an earth fault caused by the connection of faulty appliances or damage to circuit cables the RCD will operate If the RCD operates remove all appliances from the socket outlets and reconnect the RCD by pushing the switch to the on position If the RCD holds reconnect the appliances previously connected one at a time The faulty appliance will cause the RCD to break again If the RCD fails to hold with no appliances connected call a registered Electrician Each electrical circuit in your home is also protected by a miniature circuit breaker MCB and to identify the circuits each is labelled inside the lid of the consumer unit These operate where the circuit is overloaded Switching the main switch on the consumer unit to off will isolate the electrical supply to your home eS 6 Levels 1 amp 2 Consumer Unit Pool Consumer Unit 28 02 2014 Version v1 4 User Guide Page 21 If a circuit is overloaded a faulty piece of electrical equipment is used or there is damage to a cable the circuit will switch off If it is not known why there was a short circuit switch the MCB back to on If th
27. distance tree Minimum distance tree Height of fully grown tree should be planted from should be planted from wall of house corner of house Up to 25 7 5m 6 10 1 8m 3m 5 8 1 5m 2 5m 25 50 7 5m 15m 10 15 3m 4 5m 8 12 2 5m 3 5m 50 15m 15 20 4 5m 6m 10 15 3m 4 5m Minimum distance tree should be planted from LA s underground utility amp sewer lines 0 30 0m 9m 0 0m 30 50 9m 15m 35 10 5m 50 15m 50 15m Minimum distance tree should be planted from Height of fully grown tree overhead power cables 0 20 0m 6m 0 17 0m 5m 20 40 6m 12m 17 65 5m 20m 40 12m 65 20m Before planting trees also ensure That the tree will have enough space when fully grown That the tree will not obstruct the air flow to chimneys That the view from windows will not be blocked That drivers vision will not be obstructed That you consider your neighbours Do not plant trees and in particular fast growing trees that will block your neighbours light or view Tree planting can be used to help conserve energy in your home Planting deciduous trees those that lose their leaves in winter on the west south or east of your home will help to shade the property from the summer sun keeping it cooler and reducing the need to use cooling fans or air conditioning units Planting evergreen trees those that do not lose their leaves in winter to
28. doors is designed by David Linley and has polished granite worktops Overlooking the southerly landscaped gardens a family room adjoins the kitchen which can be sectioned off by sliding doors The orangery wing spreads to the south east where the study a guest cloakroom and orangery media rooms are located A clever secret door within the bookshelves connects the study with the formal drawing room The large media room has a long skylight overhead a full width contemporary glass wall and bi fold doors leading out to the rear terrace This amazing flexible space is designed to be multi purpose and can be converted into a cinema room in seconds at the touch of a button Concealed drop down blinds and a skylight blind darken the room while a 2m wide cinema screen emerges from the ceiling A 65 LED Samsung TV is also recessed into bespoke media cabinetry in addition to the cinema projector on the ceiling A feature curved wing containing build in cupboards to the west of the central hallway leads to the leisure facilities of the property These include a large gym and indoor swimming pool both with expansive bi fold doors that lead out to the south facing terraces and gardens The pool benefits from dedicated shower WC and changing facilities Accessed via the curved connecting wing is the wide double garage a second guest WC and a fully self contained luxury flat over the garage with kitchen living room double bedroom and en suite A ma
29. dryers and dishwashers only when you have a full load Use economy and low temperature settings and spin dry clothes well before you tumble dry Ensure that fridges and freezers are installed well away from cookers recommended 28 02 2014 Version v1 4 User Guide Page 31 Low Energy Lighting In most homes lighting accounts for around 10 to 15 percent of an electricity bill If everyone in the UK installed one energy saving light bulb we d save enough harmful CO2 to fill the Royal Albert Hall nearly 2 000 times Energy saving light bulbs use 70 percent less energy than normal light bulbs but are just as bright Switching from a standard bulb to an energy saving bulb can reduce your electricity bill by up to 9 a year Remember to turn the lights off when you leave a room no matter what kind of bulb you have this can save you 7 50 a year Sustainable Timber Procurement Sustainable timber means that the tree harvested will be replaced with another tree whether naturally grown or planted Sustainable timber means that regardless of the extraction of individual trees the forest maintains its ecological function as part of important climate and water cycles Independent verification and forest certification are the most workable ways for the trade to ensure legal and sustainable timber There are many certification schemes such as FSC PEFC MTCC or ESC SFI A Y To guar
30. duce sold at farmers markets is renowned for being fresh and locally grown Your nearest farm market is at Twickenham Farmers Market Holly Road Car Park behind M amp S Simply Food Twickenham TW1 4HF 4 6 Emergency Information Kingston Hospital Galsworthy Road Kingston Upon Thames Surrey KT2 7QB Tel 020 8546 7711 Fax 020 8547 2182 Website www kingstonhospital nhs uk In an Emergency Dial 999 New Malden Fire Station 180 Burlington Rd Greater London KT3 4RW In an Emergency Dial 999 New Malden Police Station Malden Hill 020 7230 1212 0800 111 999 28 02 2014 Version v1 4 User Guide Page 33 4 7 Links References amp Further Information 4 7 1 Sustrans Sustrans sustainable transport cycle storage safe routes to school and cycle networks Telephone 0845 113 00 65 Website www sustrans org uk 4 7 2 Local Authority The Royal Borough of Kingston upon Thames Guildhall 2 High Street Kingston upon Thames KT1 1EU Tel 020 8547 5000 Web www kingston gov uk Refer to Section 4 1 for Information on Waste and Recycling 4 7 3 Local Transport Providers See Section 3 3 4 7 4 Local Amenities See Section 3 4 28 02 2014 Version v1 4 User Guide Page 34 5 Part 3 General Information Today s new homes include a great many improvements in construction that have been introduced over the years but your new home still needs to be r
31. e Fixing to a dry lined wall is done in much the same way as fixing to a solid wall but the fixing device must cross the small cavity behind the plasterboard and penetrate well into the solid wall behind Suitable proprietary fixing devices are available For heavy weights such as kitchen cabinets or bookshelves you should find the timber or metal frame behind the plasterboard as explained above and screw into that If the frame is not in a suitable place it may be necessary to spread the load by screwing a piece of wood into and across two studs and fixing into that Alternatively if there is no stud where you particularly want a fixing and the fixing is to carry a relatively light load then you can fix just to the plasterboard using cavity fixings These form an anchorage behind the plasterboard facing 28 02 2014 Version v1 4 User Guide Page 43 Plastic cavity plugs and a wide range of toggle devices are available For timber framed external walls choose a cavity fixing which seals the hole drilled in the plasterboard 5 7 3 Electrics Electrical work should only be undertaken by a qualified person Be careful when nailing or drilling into walls or ceilings to avoid cables and pipe work Battery operated detectors can be purchased from DIY stores Also be careful when digging in the garden in case there are cables or pipes buried near the surface All repairs and maintenance after the 12 month Defects Liab
32. e PV Panels on the Roof Distribution Board Electricity coming in to the Distribution Board operates at 400Volts Any works carried out must be done by a qualified electrician Please ensure that the board is isolated by using the isolation main isolation switch prior to any works being carried out Foul Water Waste Pump The Control panel pictured below provides the main user interface to the Foul Water Waste Pump and is located in the pool house plant room Pumps On Off Indication Light Fault Warning Beacon Thermal Cut Out Indication Light if pump overheats this lights up Pumps Running Mode Switch must be on auto Should the alarm sound please call ASL Drainage on 0800 181 684 Consumer Units ENES S o cote Pool Consumer Unit in Pool House Level 1 amp 2 Consumer Unit in 1 floor plant room Hall cupboard Kitchen Consumer Unit Cupboard housing kitchen Consumer Unit in ground floor hall Each electrical circuit in your home is protected by a miniature circuit breaker MCB and to identify the circuits each is labelled inside the lid of the consumer unit These operate where the circuit is overloaded Switching the main switch on the consumer unit to off will isolate the electrical supply served by the Consumer Unit Each electrical circuit in your home is protected by a miniature circuit breaker MCB and to identify the circuits each is l
33. e room to the outside not to the rest of the home opening a window and closing the door and or allowing the extractor fan will help Make sure the extractor fans or passive ventilation is operative Extractor fans often have an air moisture switch so that they operate automatically while the moisture in the air is above a set amount 5 3 Efflorescence This is another sign of drying out that may appear as white deposits on outside walls This is caused by salts coming out of the wall materials On external walls the efflorescence will eventually disappear This should not occur on internal walls Efflorescence can often be removed from external walls using phosphoric acid After application the acid dilution is neutralised with a mild and diluted detergent and then rinsed thoroughly with water 28 02 2014 Version vi User Guide Page 37 5 4 Moving In When you move in to your new home you must 1 Register as a Customer for Services Call the following services to register as the customer for your home You will probably need to give the relevant meter reading numbers e Electricity amp Gas are both provided by British Gas For Account Enquiries please contact 0800 048 0202 quoting your Meter No amp Meter Reading e Water is provided by Thames Water o Meter number is xxxxxxxxx o Call Thames Water on 0845 9200 888 and one of their team will be able to help Thames Water lines are open from 8am to 8pm Monda
34. e switch will not stay on you should establish if there is a faulty appliance by removing each one one at a time and switching the MCB back on after each The MCB may also operate if a bulb blows Insert a correctly rated bulb and reset the MCB If the MCB will not stay on and you cannot find the fault please contact a registered Electrician Your MPAN number is XXXXXX Isolation Switch Pool Power Isolation switch Kitchen Power Isolation switch Ground Floor Power Isolation switch 1 amp 2 Floor Electric Meter Distribution Board PV Panel Meter Garage Electrical Cupboard 28 02 2014 Version v1 4 User Guide Page 22 3 6 4 Water Water is supplied from an underground service pipe that is fitted with a stop valve at the boundary to your property for use by the water company in an emergency As it enters your home its flow is controlled by the main stop valve which is often within the kitchen sink unit This allows the supply to be cut off for maintenance or in an emergency Shut Off Valves under Each Sink Incoming Mains Water Shut Off Valve in Garage Stop valves allow you to shut off sections of the water system if there is a leak or if you need to change a washer or make alterations All stop valves should be kept easily accessible and operated at least once a year to keep them in good working order Hot and cold water supply pipes have been provided for a washing ma
35. em if there is a leak or if you need to change a washer or make alterations Stop Valves A Hot Water Supply Blending Valve pictured left has been supplied that blends hot water with cold water to ensure constant safe shower and bath outlet temperatures preventing scalding Use the white dial to adjust the water temperature This is located under the stairs in the garage plant room Your MPRN number is xxxxxxxx E Jae Gas The Gas Meter is located externally to the right hand side of the garage The Main Gas Shut Off Valve is located inside the Box pictured to the left If you suspect a gas leak open the gas meter box and using the yellow key provided turn the lever adjacent to the metre to the off position this will turn the gas off at the meter extinguish all naked flames open all doors and windows and do not operate electrical switches Call Transco on their free emergency number 0800 111 999 Gas Meter Key Underfloor Heating The programmable room thermostat is both a programmer and a room thermostat Symbol Description D Heat On Icon Shown when the heating is On Flashing when the optimum starts is in operation Wm Frost On Icon Heating Off Shown when the heating is switched off and is protecting against frost only Keylock I con Shown when the keypad is locked
36. ent Monthly Paint Rinse with clean water m Emulsion Ceilings Paint All Rooms Dust Weekly ROS Clean with recommended Wash WCs MUT x liquid cleaner Do not use Weekly 5 basin Bathroom Sanitary a scourer Fittings Ban 9 Shower Hand wash with warm Bathroom water and mild detergent Monthly curtain i Rinse with clean water Wash down with warm Glass Windows All Rooms water and weak detergent Monthly Rinse with clean water Woodwork All Rooms Wash down with warm Monthly water and weak detergent Rinse with clean water Marble Cleaning only HOT WATER Weekly No abrasives to be used no Domestos or Bleaches Lime and Lemon Juice will discolour the stone Any cleaner used must be PH neutral Ironmongery All Rooms Clean with warm soapy Monthly water applied with a cloth or leather Dry and polish with a soft dry cloth i devi User Guide Page 42 5 7 Construction Safety amp Improvements to your Home 5 7 1 Internal Walls Internal walls between rooms in your home could be built in block work or from timber or metal framing Block work walls can be finished in plaster or plasterboard dry lining Timber framed walls are generally finished in plasterboard It is not uncommon for some internal walls to be load bearing so do not remove them or make alterations to them without the advice of a Structural Engineer 5 7 2 Wall Fixings Very light items can be fixed to all kinds of wall by using adhesives to t
37. equipment in your home Please keep all this information in a safe place together with this handbook so that you can refer to it in the future Nothing in this document can be construed or implied as a warranty Your rights under the NHBC warranty are not affected xxxxxx cannot be held responsible for problems which may arise as a result of any owner occupier failing to uphold the recommendations offered here The information in this Home Users Guide is correct at the time of issue xxxxx cannot be held liable for any future changes which may invalidate its contents What to do now Read this entire booklet thoroughly Follow the guidance provided particularly the Moving In section making sure you carry out an internal inspection of your home 28 02 2014 Version v1 4 User Guide Page 3 2 Your Property Your House benefits from automated secure wrought iron gates with a video entry phone leading to a generous gravelled carriage driveway and ample forecourt parking accessing a double garage The Ground Floor enjoys superb lateral living space of approx 4 954 ft The magnificent entrance hallway boasts tumbled marble floors and a stunning central triple height space This is complemented by the elegant elliptical main staircase that sweeps up to each level A formal drawing room and dining room with spacious bay windows flank each side of the hallway The sumptuous walnut and hand painted kitchen through double
38. g Condensation ccccececeee eee eee eee tenet ee eee teeta nena tenes 36 5 3 Efflorescence isse ive a A Aa 37 bd Moving MA A E 38 5 5 About Your HOM occccocconconcnnnanncnnnoncnrnrn eee neas sea sea sen nn nnn 39 5 5 1 Heating and Hot Water c cece eeeee eect eee eee ee eee ems 39 5 5 2 IPFIGAION SyStelioe seececte ee eese tr gels ule E ERE 40 5 5 3 Telephone uiii iier cadet eae dene ERR ee era PER Ea 41 5 5 4 Television Satellite Installation cene 41 5 525 SVentilati lizs don eiotoer eere PU o erroe LM Un CC UP DIM ee 41 5 6 Cleaning and Maintenance Summary Guide ooococcccnccncncnnnncnnnnnnnannnnnns 42 5 7 Construction Safety amp Improvements to your Home seess 43 57 Ly Internal WallS cia ERE RR XE UP pe Rx ect eet ot ene 43 5 72 Wall FixingS sciioeesc cried eorr eter tener nene kk exa dd e RE X ele HR ARE 43 oe le User Guide Page 51 5 7 3 cElGCUriCS hesersns beer odgabiet int eve dose tovt Ron 44 boue O NN 44 5 7 5 Damp Proof Courses and Air Bricks 0ococcocconconnonnnnnannnn nan nan nana 45 A OS 45 5 7 7 Curtain TrackKS omcccconccnconnnananananananan nan eene inae na n a a 45 5 7 8 DOOES aset ree E RA Ep Cv e RAE REC ea RA EPA e a RA RCRA ee NING 45 AD OWN O TM tds 46 5 7 10 Permanent Screen Protection cccccceeeeeeeeeeeeeesseeeeeeeeessuueenees 46 5 7 11 SUIS scares tera dH se A Ito EE Te v eb aaa N toler IER 46 5 7 12 Other
39. guarding isses hier tea A DA ee 46 5 7 13 RI a caia 46 5 7 14 Gardens en ee eed aaa 47 5 7 15 Internal Decoratioris edite dove seve yoogaeterews ID a 48 5 8 Home Security sees shea b xh 4 ERR tea Shea IR RIRERRRERIRTR ERN IRR RERIR 49 6 AD DENI Is tock eerie ieee kn oa IE 50 7 Detailed Table of Contents ccccccccecceeccceeeecueeesceeeesceeeusueeersuenersuneenags 51 28 02 2014 Version vi User Guide Page 52
40. gy efficiency standards including a solar panel system that has the capacity to generate 7 4Kw and may benefit from an annual grant of circa 1 000 per year plus 50 of the value of the unused power generated The lighting throughout is also highly energy efficient in keeping with the latest Code 4 of the Code for Sustainable Homes requirements The lighting control system is a programmable multi function scene setting system The house also has a rainwater harvesting system that provides grey water to flush WCs and feed garden irrigation system There is a whole garden and beds automated watering system fed from a 10 000L tank located under the rear lawn The property benefits from a 10 year LABC new homes warranty there is also a specialist concierge service for the first year after purchase that would be available to assist with any potential teething problems 28 02 2014 Version v1 4 User Guide Page 5 3 Part 1 Operational Issues 3 1 Environmental Strategy Design and Features y o E THE CODE FOR SUSTAINABLE HOMES Code for Sustainable Homes Rating Your home has been designed to meet a Code for Sustainable Homes rating of Level 4 A copy of the final Code certificate will be issued to you in due course Design Strategy Great care has been taken to create a sustainable and attractive home A variety of ecologically friendly features have been incorporated within the design to reduce t
41. h lower water consumption especially if your water supply is metered The label does not have to provide information about the noise an appliance 6 generates but this can be used to help you choose the quietest model A lower number means that the appliance produces less noise If the label does not show the noise the appliance produces check the brochure for the product 28 02 2014 Version v1 4 User Guide Page 11 For further advice on any of the energy saving tips in this section visit www energysavingstrust org uk myhome or call 0800 512012 Operating your Solar Hot Water System Efficiently The system consists of solar collectors a pump a control unit connecting pipes plus the normal hot water tank The principle is straightforward When the sun is shining water is pumped through the solar panel and is heated by solar energy This heated water then flows through a heat exchanger warming the water stored in the hot water cylinder Where necessary your gas boiler provides backup An electric controller constantly compares the temperature of the solar collectors with the temperature of the water in the cylinder Whenever the collectors are hotter than the cylinder the controller switches on the system s circulating pump In the summer the water in the cylinder can reach an estimated 80 degrees Celsius within half a day and the insulation on the cylinder will keep the water hot for the next day Over t
42. he manufacturer s instructions but be careful The adhesion normally has to be to the paint which covers the walls and the bond can be no stronger than the adhesion of the paint to the wall Before attempting to fix heavy items to walls it is important to find out how they are built Find out yourself by tapping the wall to see if it sounds hollow It if does sound hollow and your home is of masonry construction the wall is likely to be dry lined with plasterboard on masonry It is possible that walls dividing rooms may be timber or metal framed partitions with plasterboard on vertical studs Making several trial holes through the plasterboard with a bradawl or very small drill bit will reveal the position of the timber or metal frame or whether there is a masonry wall close behind Otherwise walls will be of plastered masonry If in doubt use a battery operated timber stud detector Some models can also detect electric cables and pipe work These are available to buy at DIY stores Be careful when nailing or drilling into walls and ceilings to avoid contact with any pipes or electric cables that may lie beneath the surface These cables usually rise vertically from the switch or socket location To make a fixing in a plastered masonry wall drill a hole through the plaster into the masonry insert a proprietary wall plug screw through the article to be fixed into the plug The plug screw and the masonry drill should all be compatibl
43. he course of a year your solar hot water system will supply roughly 60 of your hot water requirements The remainder will be supplied by your conventional gas boilers However this figure depends on a number of factors How much interest you take in how the system works and how you adapt to make the most of the free hot water e g having showers in the morning rather than the evening If your control panel does not allow you to programme the hot water and central heating separately you may not get the maximum benefit from the solar panels when the heating is turned on If your dishwasher and or washing machine are coldfill they will still have to heat the water using electricity and will not use solar heated water Research commission by Viridian Solar has confirmed the significance of the householder s behaviour on the performance of the solar hot water system Its panels installed in six housing association properties were monitored by the Building Research Establishment over a 12 month period Energy savings in heating hot water varied from a lowest of 26 to a highest of 70 The average was 50 which is an average saving of 1 200 kWh of energy per year 28 02 2014 Version v1 4 User Guide Page 12 3 3 Water Use 3 3 1 A Fresh Approach to Saving Water Here in the UK the issue of water is becoming a really important issue As our weather has become warmer our underground reserves of water have started to dr
44. he running costs of your property and limit the burden on unsustainable resources Special Features The house benefits from ecological features such as solar water heating a mechanical ventilation heat recovery system Rainwater Harvesting System PV Panels high levels of insulation and 75 energy efficient lighting These features will help to reduce the running costs of your property and all contribute to the Code for Sustainable Homes rating of Level 4 which the house is on target to achieve Solar Water Heating Heating water is one of the biggest users of energy in most homes accounting for between 20 and 25 of usage Installing solar panels to heat domestic water is estimated to saved around 50 a year off the bill for the average gas heated home and avoid over 300kg of CO2 emissions Furthermore solar hot water systems require only a yearly check by their owner and are very easy to operate Mechanical Ventilation Heat Recovery System Mechanical heat recovery is a process of heating a cool air supply by warm recovered air from your domestic appliances Controlled domestic not only controls the required air exchange rate but because of this ensures a healthy and comfortable form of heating integrated with local outside air Warm air is not exhausted by opening a window but transfers most of its heat to the supply air in the heat recovery exchanger before being exhausted 28 02 2014 Versi n vi User Guide Page 6
45. ility Period are your responsibility Any works should be carried out by a qualified and approved contractor Do not run telephone or data cables too close to main wiring circuits and avoid contact between wiring and certain materials in particular polystyrene insulation Do not lay insulation over cables where cables have been selected without this possibility in mind Only replace outdoor sockets with fittings designed for outdoor use We recommend that Sockets not be overloaded using multiple adaptors Cords feeding pendant light fittings should always be replaced with flex with the necessary temperature rating and light fittings should be checked to ensure they are not too heavy for the ceiling or luminaire support couplers if fitted Combustible material should be kept away from concentrated sources of heat such as from spot lights fitted into cabinets 5 7 4 Floors Ground floors can be of solid concrete resting directly on the ground or built as a suspended floor with airspace beneath Suspended floors are made either of timber or concrete Both are common The space below a suspended ground floor is ventilated through air bricks built into the outer walls These air bricks should be kept clear and not blocked with soil Upper floors may be of traditional timber joist construction or particularly in the case of flats of concrete construction Steel beams may also be used to support wide spanning floors 28 02 2014
46. in feature of your house is the flow of natural daylight throughout the house be it from all the windows or through the two skylights flooding light through the two galleried atriums spanning the three levels The signature area in this property lies on the first floor in the form of the opulent master suite which resembles a presidential suite in a five star hotel The double doors off the hallway lead to the private master living room with French doors out to the rear balcony overlooking the gardens To the right the sumptuous master bedroom boasts 4 sets of French doors opening out to the private balconies To the left of the private master living room the dressing room is comprehensively fitted with bespoke hand painted wardrobes and central island units designed by Richard Baker Double doors opening into a luxuriously appointed master bathroom offering his and hers vanities free standing polished nickel plated bath separate enclosed shower and separate enclosed WC and bidet The walls and floor are beautifully tiled with marble slabs 28 02 2014 Version v1 4 User Guide Page 4 There are two further double bedrooms with luxurious en suite bathrooms shower rooms to this level also each with bespoke Richard Baker fitted wardrobes offering ample storage space The second floor offers a further 1506 ft and benefits from a further large bedroom suite with dressing room and en suite bathroom two further double bedrooms bo
47. keep pressing until all 4 lights flash to operate all 3 TV Projector amp blinds Or keep pressing until only first DVD Player light is on for skylight only Sonos Music System The Sonos system is hardwired into the Kitchen Family TV room Orangery Gym Pool and outside on the patio Also three separate systems are in the master suite for the Master Bedroom Master sitting room and bathroom cables are also in place for the dressing room if later required To play music in any one room download Sonos onto a phone or tablet select the icon for zones select say Kitchen Music library to load from your phone Then use the slider for volume control We have used it to set bird song on the terrace relaxing music in the kitchen energetic music in gym splashing waves in pool etc All found on Napster and Spotify Also you can have Sonos wake you up in the master bedroom with your preferred music from the music menu touch alarms new alarm You can also play a different track in the sitting room so as not to disturb your sleeping partner And something different again in the bathroom Bedroom gt Lot the M 3 Kitchen O Living Room B T Alarm The whole house has an alarm with panels by the front door rear door onto fake grass area and between the garage doors The code to disable the alarm is xxxx and to set is xxxx Y If
48. l 020 8547 5000 Web www kingston gov uk 3 7 3 Principal Contractor Your Property was built by XXXXXXXXX 28 02 2014 Version v1 4 User Guide Page 25 3 7 4 Concierge Service During the first year Surrey Hills Concierge will liaise between you and any sub contractors to trouble shoot any operating problems within the house should they ever arise This Concierge Service will include 1 2 da Personal face to face introduction either before or shortly after moving in date Weekly courtesy telephone call in the first 4 weeks every 2 weeks from week 5 to 12 and then monthly to the end of the 12 month period 6 day telephone email concierge service to respond to buyer s queries or notification of any house teething problems Out of hours emergency contact for any serious problems Prompt response to all legitimate teething problems and if required contact relevant contractor Manage the problem remedy repair and keep all parties regularly informed of progress Contact Details XXXXXXXXXX 3 7 5 Provision of Information in Alternative Formats If you require this document in an alternative language on cassette tape CD or if large type Braille would be useful then please contact XXXXXXXXX 28 02 2014 Version v1 4 User Guide Page 26 4 1 4 2 4 3 Part 2 Site and Surroundings Recycling and Waste See Section 2 4 Sustainable Urban Drainage Systems
49. l sound loudly and the red light on the cover should flash rapidly All the other interconnected alarms should sound If alarm beeps once every 40 seconds for over 20 minutes the battery is probably depleted and must be replaced If a nuisance alarm occurs press the test hush button to silence the alarm for 10 minutes Clean your alarm regularly This will reduce the risk of false alarms Remove or completely cover your alarm when decorating to prevent dust or other contamination damaging the unit 3 6 2 Carbon Monoxide Detectors Your carbon monoxide detector checks the carbon monoxide levels every minute The alarm circuitry is automatically monitored and warns if a fault develops A Test Hush button confirms that the horn and electronics are working and silences alarms caused by transient CO levels The alarm will automatically sound again after 4 minutes if high levels of CO are still present Regularly check that the green mains power light is on If it is off check the wiring fuse circuit breakers etc Test the unit weekly by pressing the Test Hush button for at least 5 seconds the horn will then sound Immediately the unit is powered the red and amber lights will flash once to show they are operational 28 02 2014 Version vi User Guide Page 20 3 6 3 Service Points AAPA 3 6 3 1 Electricity Be careful when nailing or drilling into walls or ceilings to avoid cables and pipe work Battery operate
50. lso be helping the environment Energy efficient products do not compromise on performance This section shows the energy consumption and running costs of the product This is measured in how much electricity is used under standard conditions to run the appliance measured in kilowatt hours per year KWh year for refrigeration appliances or in kilowatt hours per cycle KWh cycle for washing machines and other appliances You can work out the average annual running cost and therefore savings compared to a less efficient appliance by multiplying the kilowatt per hour consumption figure by 7 9 pence the average cost per unit of electricity For example OLD APPLIANCE NEW APPLIANCE Energy consumption in KWh year 500 300 Annual running cost at 7 9p per KWh 40 24 Saving 16 Actual savings will always depend on how you use an appliance and how much you pay for your electricity Laundry and dishwashing labels have ratings for washing spin and or drying performance The ratings are in the A G indicator format similar to those used for overall energy ratings These ratings are based on standard industry tests and the test cycle used is on the label An A rating is best A washing machine with good spin drying scores will save money and time on tumble drying A range on information may be provided here depending on the product This is to help you choose the best product for you For example you may prefer a washer wit
51. ly their head There should be no horizontal elements that might encourage a child to climb over the guarding 5 7 13 Roofs The roof of your home may be sloping pitched and have a loft Do not enter the loft space The loft is designed for maintenance access only and is not to be used for storage Tiles on sloping roofs are brittle and easily cracked They are not designed to take a person s weight Anyone working on the roof for example to install a television aerial must use a roof ladder Flat roofs are also not designed to take heavy loads and can be easily damaged Do not allow window cleaners or decorators to use the roof for access without protecting the surface from ladders and other equipment Stone chippings on the roof are there to protect the felt from strong sunlight do not remove them Do not leave the loft hatch open It will only allow warm moist air to enter the loft wasting heat and increasing the risk of condensation 28 02 2014 Version v1 4 User Guide Page 46 5 7 14 Gardens Please do not remove any plants or trees from the landscaping scheme as thes could be part of planning requirements If you have a garden you may intend to plant trees It is important that trees are not planted too close to the walls of your property underground cable and sewer lines and overhead power cables Trees should be planted according to the following approximate distances Minimum
52. n a cup of vinegar overnight Kettle elements coated in lime scale use more energy Remember to wash the vinegar out before the next use Use a pan for boiling water instead of boiling a kettle This is more efficient and saves time Washing Savings Washing and drying your clothes can be a costly business but it needn t be A few seconds of preparation could help you save energy and money when you do your laundry Modern washing powders and liquids work just as well at lower temperatures According to the Energy Savings Trust washing at 40 C will use a third less electricity than a 60 C Run the washing machine with full loads Let clothes dry naturally if at all possible using the rotary dryer in your garden 28 02 2014 Version dod User Guide Page 9 Say Goodbye to Standby How many of us leave appliances plugged in all the time If chargers for devices such as mobile phones laptops and MP3 players were unplugged when not in use the UK could save enough electricity each year to power 115 000 homes Almost a billion pounds worth of electricity is wasted in the UK every year by people leaving appliances on standby Don t leave appliances on standby or on charge unnecessarily Once they are fully charged or not in use switch them off Look for the Logo and Lower Your Bills An easy way to ensure you save energy when you buy new appliances is to look for the energy saving logo You can find it on
53. nable transport cycle storage safe routes to school and 08457 48 49 50 OR 0845 60 50 600 www nationalrail co uk cycle networks Telephone Website 0845 113 00 65 www sustrans org uk National Park and Ride Website www parkandride net Lift Share UK s largest car sharing scheme others are available Address liftshare com Itd Butterfly Hall Attleborough Norfolk NR17 1AB Telephone 08700 780225 Website www liftshare org 28 02 2014 Version v1 4 User Guide Page 28 4 4 Local Amenities The following local amenities are available ASDA 142 London Rd Kingston upon Thames London KT2 6QL Kings Road Post Office 161 Park Road Kingston upon Thames KT2 6DQ HSBC Bank plc 90 Eden St London Kingston upon Thames Surrey KT1 1DJ Barclays Bank PLC 2 High St Town Centre New Malden KT3 4HF Lloyds TSB Bank PLC 94 96 High St Town Centre New Malden KT3 4EX Nationwide Building Society Branch 55 Eden St Kingston upon Thames Surrey KT1 1BW Halifax 101 High St New Malden Surrey KT3 4BW NatWest Bank 64 High St New Malden KT3 4HB Boots 140A London Rd Kingston upon Thames Surrey KT2 6QL Groves Pharmacy 171 Clarence Ave New Malden Surrey KT3 3TX Holy Cross Preparatory School George Rd Kingston upon Thames Greater London KT2 7NU Canbury School Kingston Hill Kingston upon Thames Surrey KT2 7LN Coombe Girls Sch
54. on and the dial set to On off power switch Dial should stay in this position In an emergency call Royce Irrigation on 01932 566181 Orangery Users Guide This room is designed to have two purposes in daylight to sit and enjoy the garden read or watch TV 3D glasses in cupboard Or to watch a movie or sport on the drop down screen We think it best to close the blinds on the skylight for this or for a darker experience drop the blinds on the windows also Watch TV use the black remote on the charger base Just touch the screen FreeSat TV to watch TV If it is too bright use the Somfy remote to close the skylight press bottom button so only first light is on Watch a DVD on the projector use the black remote on the charger base Scroll down to Watch Movie on Projector Use the Small white remote to bring the projector screen down or up Close the blinds on skylight and windows use the Somfy remote to close the skylight press bottom button so all 4 lights are on Alternatively use the black Harmony remote to listen to the radio play a CD etc Access the Sonos Play unit select the app on your phone or iPad and play the desired music from your music library Spotify or Napster Watch TV Play Sonos Music Watch DVD on the TV Watch DVD on the cinema projector Scroll down Cinema If this button is pressed
55. ool Clarence Ave New Malden Surrey KT3 3TU Coombe Boys School College Gardens Blake s Lane New Malden Surrey KT3 6NU The Groves Medical Centre 171 Clarence Ave New Malden Surrey KT3 3TX The Groves Dental Centre 72 Coombe Rd Town Centre New Malden KT3 4QS Pearl Dental Clinic 5 Vale Parade London SW15 3PS Malden Centre Blagdon Rd Town Centre New Malden KT3 4AF Goals Wimbledon Beverley Way New Malden Surrey KT3 4PH Barnfield Youth amp Community Centre Kingston upon Thames Greater London 28 02 2014 Version v1 4 User Guide Page 29 Saint Paul s Church Kingston Hill Queen s Rd Kingston upon Thames Surrey KT2 7SF St John The Baptist C Of E Church Robin Hood Lane London SW15 3PY Christ Church New Malden Greater London Kingdom Hall Jehovah s Witnesses Kingston upon Thames Greater London Kingston Muslim Association 55 E Rd Kingston upon Thames KT2 6EJ Wimbledon amp District Synagogue 1 Queensmere Rd London Greater London SW19 5QD Cannizaro Park SW19 4UE Royal Oak 90 Coombe Rd New Malden Surrey KT3 4RD The Albert Pub amp Dining 57 Kingston Hill Norbiton Surrey KT2 7PX The Park Tavern 19 New Rd Kingston upon Thames Surrey KT2 6AP Kingston Museum Wheatfield Way Kingston upon Thames KT1 2PS Tel 020 8547 5006 Cannizaro Park SW19 4UE Kingston Vale Leisure Gardeners Association Robin
56. or private contractor to remove it for you 28 02 2014 Version v1 4 User Guide Page 18 3 5 Sustainable DIY Before carrying out any home improvements consider using sustainable and environmentally friendly materials and methods Re use materials from other parts of your home where possible such as shelving removed from one room and put up in another Before starting any improvement works calculate the exact amount of materials you will need to buy to reduce wastage for example buying three sheets of plywood when you only actually need two is not very efficient Use locally sourced materials to reduce the emissions produced in transportation for example using materials manufactured in the UK rather than those air freighted thousands of miles from abroad Use materials with the least environmental impact for example use certified timber produced in sustainable forests rather than rainforest timber The Forestry Stewardship Council can give more information about sustainable timber Address FSC International Center Charles de Gaulle 5 53113 Bonn Germany Phone 49 228 367 660 Website http www fsc org en Consider the durability of improvements and materials to ensure that any improvements will last as long as possible Use recycled materials or materials with some recycled content wherever possible WRAP can provide information on recycling and sustainable waste disposal and can be contacted at
57. r frame Items such as coat hooks can be fixed to these doors with the same sort of cavity devices that are used for fixing to plasterboard However make sure that the door thickness will accommodate the plug or toggle fitting when inserted and fully tightened 28 02 2014 Version dod User Guide Page 45 5 7 9 Windows Your property will have double glazed windows Replacement of a double glazing unit should be done by a specialist Do not drill or nail into window frames 5 7 10 Permanent Screen Protection Permanent screen protection in front of glazing should not be removed Guarding in front of glass in critical locations is designed to prevent collision with the glass and sometimes also to prevent falls from a height All guarding must not have gaps greater than 75mm and not have horizontal elements that may encourage occupants and especially young children to climb over 5 7 11 Stairs Guarding and handrails should not be removed No gap in the guarding or stairs should exceed 100mm as a young child could fall through a gap and be held fast by only their head Replacement guarding should not include horizontal elements that may encourage a child to climb over Landings should be kept clear of permanent obstructions 5 7 12 Other guarding Guarding should not be removed from ramps floors balconies and or roofs There should be no gaps greater than 100mm as a young child may fall and be held fast by on
58. someone is in the flat please use xxxx followed the house symbol with the little man that means the flat is not protected but house is Contact the alarm installers Barking Dog to change the code or functions night time settings etc They can do this remotely Cat 6 There a two Cat 6 plugs in all living rooms along with terrestrial TV point and Satellite Cable point This cat 6 is designed primarily for high capacity streaming to TV s but can be used to extend the entryphone install a hardwired phone system broadband signal etc 7 Detailed Table of Contents Contents of User Guide iii As 2 1 Welt 3 2 YOUP Property resonar tee AAA YA ITA AAA A 4 3 Part 1 Operational ISSUES 0coococconnoncannonnnnncnncnncnncnncnn mene nnn 6 3 1 Environmental Strategy Design and Features sessesesssses 6 3uA AENA e 8 3 39 Water USG iu esi EUER EY esate ween teres 13 3 3 1 A Fresh Approach to Saving Water 0ococccccocconconconnannnnnannanannnnnnnos 13 3 3 2 Rain Water Harvesting System occccccccnncnncnnancnanannnanannnnnannannnns 13 3 4 Recycling and Waste nores a eer e Va AA 13 3 5 Sustainable Dia 19 3 6 Emergency Information c cceeeee eee ee eect nett nett eee eee nett ne ented 20 3 6 1 Smoke amp Heat Alarms oce AA 20 3 6 2 Carbon Monoxide DetectoFS ooccccccccccnoonconconcnnconcannannannnnnarnannannns 20 3 6 3 Service
59. th with built in cupboard space There is also a full family bathroom and a well equipped laundry room including Miele washing machine and tumble dryer This level is especially suitable for young children with a live in nanny A secondary laundry area is located on the ground floor within the garage There is a user friendly house audio system enabling music and digital radio to be broadcast in various rooms It is made up of 8 x Sonos Connect interconnected system installed in principal rooms This allows for full independent control to each of these principal rooms Therefore someone can wake up to the news in the bedroom while their partner listens to music in the master sitting room and a different channel playing in the Kitchen etc All audio is delivered through discreet wall or ceiling mounted B W speakers and the system is fully expandable to other rooms if required The system can be fully controlled via remote or mobile phone app There is a whole house dual CAT6 system currently configured for internet access throughout This can be configured for hardwired high capacity broadband in all rooms internet phone inter room phone internet TV etc All rooms also have TV aerial and Sat cable points The whole house is covered by a Barking Dog alarm system with access pads and can be expanded further using the CAT 6 system and connected to a police linked central monitoring service The property has been constructed to extremely high ener
60. ton upon Thames KT1 1EU 28 02 2014 Version v1 4 User Guide Page 13 Refuse and Recycling Collection Service Current Domestic Refuse Collection Day Monday Week Every two weeks for Landfill refuse wheelie bin Bank holiday details Your collection crew work on Public Holidays so please place your containers out for collection on your usual collection day The only exception to this is the weeks after Christmas and New Year when collections maybe made between one and three days later than usual Current Household Recycling Collection Day Monday Week Every week for recycling Bank holiday details Your collection crew work on Public Holidays so please place your containers out for collection on your usual collection day The only exception to this is the weeks after Christmas and New Year when collections maybe made between one and three days later than usual Assisted Collections Request an assisted collection If you re disabled or aren t well enough to put your recycling and rubbish containers out on collection day we can help We run an assisted collection service for residents Fill in the online form to request an assisted collection If you re having a lot of difficulty using the containers we can talk with you about other options Internal Recycling Facilities Your new home is fitted with internal recycling bins under the kitchen sink Compost Bins Your property contains a
61. un in gently for the first few months This is because bricks timber plaster and other materials generally absorb water during construction As the home is lived in and heated it dries out As it dries out the wood and plaster in particular may shrink causing small cracks to appear These cracks are not structurally important and are covered in the normal process of redecoration Because cracks are inevitable the builders are not obliged to rectify them unless they are larger than 3mm in width New buildings often take a long time before they are fully dried out While this is happening they need heat and extra ventilation During the first winter of occupation most houses and flats require gentle heat over more hours than they may need in subsequent winters Allowance should be made for this The builder will repair any very large cracks caused by this process at the end of the defects period If at all possible try to avoid any decorating during the first year especially using wallpaper as it is very difficult to assess the extent of any cracking if the walls have been papered over for example The external walls have been thermally designed to reduce the ingression of condensation CARE MUST BE TAKEN NOT TO PUNCTURE THE EXTERNAL WALLS 5 1 Minimise Cracking By taking the following steps you should be able to reduce occurrence of cracking due to shrinkage 1 Avoid large temperature differences during the day by setting your heating
62. y to Friday from 8am to 1pm on Saturday and closed on Sunday and bank holidays e Counsel Tax The Royal Borough of Kingston upon Thames Guildhall 2 High Street Kingston upon Thames KT1 1EU Tel 020 8547 5000 28 02 2014 Version v1 4 User Guide Page 38 5 5 About Your Home 5 5 1 Heating and Hot Water Solar Hot Water System Gas Fired Boiler amp Hot Water Cylinder If your heating or hot water is not functioning correctly consult the instruction manual in your home to ensure that the system is being operated correctly Underfloor Heating Controller Heating and Hot Water Programmer Hot Water Blending Valve 28 02 2014 Version v1 4 User Guide Page 39 5 5 2 Irrigation System Irrigation System Controller An Irrigation System has been installed in the Garden Please refer to O amp M Manual for Operating Procedures amp Care and Maintenance Procedures 28 02 2014 Version v1 4 User Guide Page 40 5 5 3 Telephone Telephone points have been supplied in your living room and in some cases in the main bedroom To connect you will need to contact a telecommunications company such as British Telecom 5 5 4 Television Satellite Installation To receive television broadcast with analogue signal plug your television into the aerial sockets provided To receive digital broadcasts you will need to use a set top digital box along
63. y up It is now important that we learn to respect the way in which we use water every day The following advice can assist in reducing your daily water use Your toilet has a 4 2 litre dual flush and you should use the low flush wherever possible According to the Energy Savings Trust you could save as much as 2 000 litres per person per year e Turn off the tap when you brush your teeth You have a water butt in your garden to collect rainwater use it for washing your car and watering your plants in the evening to prevent evaporation Taking a five minute shower uses 60 percent less water than bathing With regards to your hot water tank set the cylinder thermostat at 60 C 140 F Turn off dripping taps or get them repaired If you leave a tap dripping it will produce enough water to fill half a bath every week Wash your car by hand it saves water compared to using a hosepipe Check for water leaks on a regular basis 3 3 2 Rain Water Harvesting System A rainwater Harvesting System has been installed in the Garden See Operation 8 Maintenance Manuals for Further Information 3 4 Recycling and Waste The contact details for the refuse and recycling collections operated by The Royal Borough of Kingston upon Thames are as follows e Website http www kingston gov uk info 200232 contact_us 778 contact_us environment and waste e Telephone 020 8547 5002 e Post Guildhall 2 High Street Kings

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