TROUBLESHOOTING GUIDE IN ACCESSING FULL USE OF SLG
Contents
1. Settings When you go to front screen of Internet Explorer complete the following steps on the far right hand side click on a Cog wheel Compatibility View Settings Add this website Click on Add and then Close x WA Change Compatibility View Settings Add this website kent sch uk Websites you ve added to Compatibility View Remove a Display intranet sites in Compatibility View lt Use Microsoft compatibility lists Learn more by reading the Internet Explorer privacy statement Close Hardware Trying to log on at work computers can cause limited access or none as it is dependent upon the company s server it is using and their security filters Accessing from home is usually most successful when using a desktop laptop some Smartphones iPads cannot always display all the data Browser Preferably this should be Internet Explorer Version 11 but any of the following latest versions should be compatible Windows 8 Google Chrome Firefox Safari For Macs Safari2. TROUBLESHOOTING GUIDE IN ACCESSING FULL USE OF SLG If you have logged on to the SLG site but you are unable to access certain areas e g Reports it could be due to your own computer set up If you have used historic cookies favourites browsing history it may inhibit your full use of the programme as it is not using the latest updated route As in good banking practice whereby they ask you to use a direct link this will be a useful directive to utilise Below are a few pointers that we know can restrict your access Should you still have problems in accessing SLG after following the guidelines given please email Mrs Hymers m hymers highworth kent sch uk Website It is important to input the school URL website direct into your internet browser each time you log on this is to enable you to go directly to the latest version www highworth kent sch uk then click on the site for SLG at the bottom of the homepage and not to use any extended version that you may have saved E g https extranet highworth kent sch uk slg Mobile layouts SLGHandlers SLGMVCHandler ashx Mobile Index It is also a worthwhile exercise if you have accessed saved in favourites on your hardware that you clear your browsing history and cookies otherwise it automatically routes to these If your iPad Smartphone is synced to your PC then this computer will also need clearing Ensure 3 party anti virus protector has its pop up unblocked for Highworth Grammar School Compatibility
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