WebEx troubleshooting – Checking your audio
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1. Edinburgh Napier OP WebEx troubleshooting Checking your audio You have plugged in your headphones or perhaps you are using your built in microphone and logged into WebEx and but you can t hear Check you have clicked on Connect to Audio the large button on the left side of the screen Q Volume x A box will appear make l sure you are not muted Connected to Audio If you are not the meeting host then look out for the prompt to Your host has started an Integrated Voice Conference participate in the voice conference Do you want to participate Yes No Test your audio look at the top of the screen and click on Audio and Test Computer Audio ETA Participant Meeting Help Test C uter Audi est Computer Audio Make sure you have your headphones Speaker or whatever device you are using is m Headset Earphone chosen from the drop down menu on the Speaker and Microphone settings and uptick the Automatically adjusting volume to prevent sound fluctuates Microphone Finally click Test you should hear a tune Speakers Realtek Hig 8 Headset Micro phone 2 I Automatically adjust volume Edinburgh Napie OP UNIVERSITY Still not working Check your computer Click on start bottom left of the screen and go into your Control Panel Computer Go to the Control Panel oere ral Devices and Printer Find the Sound settings _ 7 Hardware and Sound 4 View devices and printers Add a devi2. ce Make sure your headphones or whatever device you are using is aai default Click on the appropriate eie cnicase Nai icon and then Set Default Playback Recording Sounds Communications Select a playback device below to modify its settings Intel R Display Audio Ready Speakers Realtek High Definition Audio Ready Configure Ensure your headphones or whatever device you are using is not muted on the computer bottom right side of the screen and click on Mixer to check the WebEx audio volume is not muted Applications a Speakers System Sounds Cisco WebEx Meeting Center gt S Edinburgh Napier O Using a mobile device If you are using a tablet device then look out for the prompt to Connect Using Internet The telephone icon allows you to connect disconnect at any time Room A E 4 Connect Using Internet If you are using a smart phone then look out for a prompt to connect and also to ensure the WebEx app has permissions to use the microphone Connect to Audio WebEx Is Not Allowed to Use Your Microphone A ee Connect Using Internet To connect using internet go to You will use Wi Fi instead of your phone Settings app tap Privacy tap minutes Microphone Set WebEx to On OK
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