Scientia Enterprise Troubleshooting Guide
Contents
1. Scientia Enterprise Troubleshooting Guide Refreshing and synching of data As Enterprise users work with a locally stored data image over which the user has full write back and refresh control the image can periodically become out of synch with the main database This does not affect work the user has committed through the write back process but can cause difficulty for the user when attempting to view data The steps required to retrieve the data and re synch your local image are as follows 1 Use CTRL ALT DEL to activate Windows Task Manager 2 From the Applications tab select ET UOE1213 then select End Task jE Windows Task Manager File Options View Windows Help Applications Task r W 010612PaperB Compatibility Mode Microsoft EPAM Stats May 2012 Read Only RA Authorisation Manager EH Book1 EH Copy of Extended mplementation objectives 12 EH Disabled Access Locations Read Only W Document Microsoft Word Enterprise enhancements Compatibility Mode GE Estimated 12 13 Yr1 CSE UG numbers by course E Estimated 12 13 Yr1 CSE UG numbers by course PET UOE1213 Activity Search rag Extended mplementation objectives 120525 R Inbox Scott Rosie ed ac uk Microsoft Outlook EE LIVE EUCLID v8 5 0 3 Microsoft Excel Extended implementation obje SATPaperNUseofsovernanceFframeworkToolkit EH School engagement plan_vi 1 Compatibility Mo Scientia Porta2. e in system error messages In such cases the best approach is to re install the Enterprise client on the local machine If this is required the user should follow these instructions 1 Windows 7 machine Click on the Start menu and in search programmes and files type C Users lt yourUUN gt AppData Local Apps Having reached this destination delete the 2 0 directory in there 2 Windows XP machine Click on Start menu click Run and type C Documents and Settings lt yourUUN gt Local Settings Apps Having reached this destination delete the 2 0 directory in there After following these steps launch Enterprise in the normal way at which point you will be prompted to re install the applications to your PC This is a more extreme version of recovery which would delete any local column and image settings the user has established Therefore the recommendation is for the user to discuss their circumstances with the Timetabling Unit in the first instance It s possible that user machines may have administrator restrictions that prevent the completion of this process Users should consult with their local IT support if they experience any difficulty Timetabling Unit May 2012 Page 3 of 3
3. l Windows Internet Explorer H Suitability 2 listing as of 25 May 2012 Read 0 _ Timetabling Unit Ef Untitled Paint Processes 65 CPU Usage 9 Physical Memory 57 Page 1of3 3 Then from the Processes tab select Scientia Enterprise dataynch UOE1213 exe 32 then select End Process jE Windows Task Manager File Options View Help Image Name iexplore exe 32 iexplore exe 32 EnterpriseTimetabler exe 32 SnippingTool exe explorer exe dwm exe OUTLOOK EXE 32 EXCEL EXE 32 mspaint exe uniface exe 32 AuthorisationManager exe splus exe 32 dfsvc exe conhost exe taskmor exe iexplore exe 32 WINWORD EXE 32 splus exe 32 RapportService ewe 32 4 Now re launch Enterprise Timetabler in the normal way but at the point at which you are offered three data options select the final option titled reload data from the server This provides a fresh load of data and puts the user back in synch Enterprise Timetabler O Use locally saved data if available D Use locally saved data but rebuild the database Reload data from the server 1 Loading local database in 6 seconds Page 2 of 3 To help ensure you have the most robust data to work with in your local image the advice is to select Reload data from the server every time you launch Enterprise Re installation of Enterprise On occasion the user may experience some increased sluggishness in performance with an increas
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