DIAL-UP DATA Troubleshooting
Contents
1. m Data Connection Preferences Port speed fso x Data Protocol rc y Compression SBE Flow control Hardware gt Iridium Satellite LLC 10 Rev 5 January 1 2003 DIAL UP DAT A 22nnnnnnnnnnn nnn nnn enema ennnnnnnnnnnnnnnnnnnnnnnnnannnnnnannnne TROUBLESHOOTING 6 Inthe Default Preferences window select the Advanced tab and verify the settings with the figure below Click OK and close all open windows Motorola Satellite Series Data Modem Default Preferi E3 Iridium Satellite LLC 11 Rev 5 January 1 2003 DIAL UP DAT A 2 2 2222 22nesennneennnennneennnennneennsennneennsennneennsennneeenseenneennoeenneen TRADEMARK NOTICE Trademark Notice Iridium and the Iridium logo are registered trademarks and or service marks of Iridium Satellite LLC Windows Windows 95 Windows 98 Windows Me Windows NT Windows 2000 Windows XP Dial Up Networking Outlook Outlook Express and Internet Explorer are registered trademarks of Microsoft Corporation Netscape Netscape Navigator and Netscape Messenger are registered trademarks of Netscape Communications Corporation Apollo Emulator and Smart Connect are registered trademarks of Brand Communications Ltd Motorola and Satellite Series are registered trademarks of Motorola Inc Iridium Satellite LLC 12 Rev 5 January 1 20032. modem tones if dialed properly e Verify that your settings have not changed modem properties phone number user name password etc e For Motorola phones only Is your Iridium handset dialing While dialing the Iridium handset blinks Data Call in Progress If not cycle the power on the phone to reset it Iridium Satellite LLC 2 Rev 5 January 1 2003 DIAL UP DAT A n n n 20 n2n ne2nnnoenenennennnnenenennenennenennenenennenennenensenenennenennenensenenennenen TROUBLESHOOTING I am receiving the following Dial Up Networking error message Error 678 There was no answer e Your SIM card may not be provisioned for data Check with your Iridium Service Provider lam using a EuroCom Iridium Fixed Mount Unit and am receiving one of the following Dial Up Networking error messages Error 692 or Error 797 e Your phone may not have a data capable internal software version Press the MENU button scroll down to System press the gt button three times This will display the transceiver software version The transceiver software version must be 3 xx xx or later If it is not check with your Iridium Service Provider to have your phone upgraded for data capability The data call is connected but nothing seems to happen e There may be a problem with your networking properties or a problem at the remote end For example if you are using Dial Up Networking to connect to a LAN or to an ISP you s
3. IRIDIUM DIAL UP DATA Troubleshooting Iridium Satellite LLC Rev 5 January 1 2003 DIAL UP DAT A n n 0 n2n ne2nnnnnnenennennnnenencnnenennenennenenennenennenenaenenennenennenensenenennenen TROUBLESHOOTING General Most user problems are associated with unfamiliarity or improper use of the Iridium phone or with improper configuration of software applications Prior to using Dial Up Data Service e Acquaint yourself and become comfortable with the Iridium voice services and the proper operation of the Iridium phone Prior to attempting any data calls you should be familiar with the operation of the phone and how to use it to make voice calls e Familiarize yourself with the different Iridium data services and products e Familiarize yourself with the software applications that you intend to use prior to using them over Iridium e g Internet browser or Dial Up networking If possible try using your applications through your ISP via a landline telephone network first Cannot register with the Iridium network e Is a SIM card inserted into the phone e Check to see that the antenna is fully attached fully extended and vertical and that there is clear line of site to the sky e Turn the phone off and then on again and wait for the phone to register e For Motorola phones only If the phone will not register attempt to force registration by pressing 7 8 on the phone s keypad Phone is registered but cannot make a d
4. S6CVM PI Data Fax Voice Modem Motorola Satellite Series Data Modem Remove Properties r Dialing preferences Dialing from SNOC Click Dialing Properties to modify how your calls are dialed Dialing Properties Close Cancel Iridium Satellite LLC 4 Rev 5 January 1 2003 DIAL UP DATA TROUBLESHOOTING 3 Select the General tab and verify the settings with the below figure The Port COM1 in this case should identify the port to which you are connecting your Iridium phone via the serial cable The Maximum speed should be set to 19200 Motorola Satellite Series Data Modem Properties JEJEJ Communications Port COM1 4 Select the Connection tab and verify the settings with the below figure Please note that the disconnect time of 15 minutes is just a suggestion and that this will not affect connectivity or performance This will disconnect your connection if there is no traffic and is useful if you forget that you are connected Motorola Satellite Series Data Modem Properties zi xi s o x None a Wait for dial tone Before dialing Iridium Satellite LLC 5 Rev 5 January 1 2003 DIAL UP DATA 2 nnnnnn nnn nn nn nnnnn nn ennnnnennnnnnnennnnnnnnnnnnennnanennnnnenenes TROUBLESHOOTING 5 Select Port Settings and verify the settings with the below figure You may have to lower the Receive Buffer and Transmit Buffer settings if yo
5. hould verify that the Networking properties are set in accordance with the requirements of the LAN or ISP At this point you should contact you ISP or remote end administrator While connected the handset seems to stop transferring data e If this happens terminate the connection cycle power on your Iridium phone to reset it and reinitiate the connection Difficulty completing dial up data calls to some countries e You may experience difficulty when placing dial up data calls to some parts of the world including but not limited to The Middle East Southeast Asia China India Russia and Taiwan The end to end data call quality and probability of connection is governed by the ability of modems at the Iridium gateway to synchronize with modems at the termination location Modem synchronization is directly impacted by voice compression that is used by international telephony carriers International telephony carriers typically compress the analog speech and consequently modem tones to reduce their bandwidth requirements for carrying calls This compression can alter the modem tones resulting in reduced connection speeds dropped connections or no connections PSTN connection quality is not unique to Iridium data services The same problem would exist if you made a data call to these locations from your home computer Some web pages take too long to download This is usually caused by images graphics on web pages Downloading images w
6. ial up data connection e Verify that the phone is displaying good signal strength e The SIM card must be provisioned for data If in doubt contact your Iridium Service Provider e Check the software version in the phone to verify that it is data capable e Motorola Phones Press 91 on the keypad Motorola 9500 must show software version INC0620 or later Motorola 9505 must show software version LAC109G or later Motorola 9520 must show software version RAC0620 or later Note Newer data capable versions may be released from time to time and will be indicated by a higher numerical sequence e EuroCom Iridium Fixed Mount Unit Press the MENU button scroll down to System press the gt button three times This will display the transceiver software version The transceiver software version should be 3 xx xx or later If it is not check with your Iridium Service Provider to verify that your phone was upgraded for data capability e Check the cable connections e Check to see that the dialed phone number is accurate and that it was dialed in international format 00 Country Code Area Code Phone Number For example if you are dialing an ISP in Tempe Arizona USA you would enter 00 1 480 555 5555 where 1 is the country code and 480 555 5555 is the ISP s telephone number You can verify that you are dialing the correct number by dialing the number as a voice call from your Iridium phone You should hear your ISP s
7. ill significantly degrade your Internet experience due to their size and lack of compressibility Remember your Iridium data connection is not as fast as the landline connections to which you may be accustomed Try these tips e Configure your browser to NOT automatically download images especially since most images are banners logos and advertisements that you probably do not need anyway See the Application Notes document for further assistance Iridium Satellite LLC 3 Rev 5 January 1 2003 DIAL UP DAT A n n 0 n2n n22nencnnenennencneenencnnenennenennenenennenenneneneenenennenensenensenenennenen TROUBLESHOOTING e Browse the Internet via common fast loading web portals such as www yahoo com or www lycos com How do check to see that modem properties are set to the correct values Windows 95 98 Me NT The steps to verify your modem properties are the same for Windows 95 Windows 98 Windows Me and Windows NT However some of the windows shown in the following steps may vary slightly different between the different operating systems 1 Choose Start gt Settings gt Control Panel to open the Control Panel window 2 Double click on Modems to open the Modems Properties window and you will see all the modems available on your computer Select the Motorola Satellite Series Data Modem to highlight it and click Properties General Diagnostics B The following modems are set up on this computer d ESS ES
8. u experience problems communicating with your handset Click OK Advanced Port Settings M 6 Select Advanced and verify the settings with the figure below Click OK and close all open windows Advanced Connection Settings T Use Error contra fz Required to connect El Eompress data El Use cellular protocol Iridium Satellite LLC 6 Rev 5 January 1 2003 DIAL UP DAT A aman nnn anna ee TROUBLESHOOTING How do check to see that modem properties are set to the correct values Windows 2000 XP 1 Windows 2000 Choose Start gt Settings gt Control Panel to open the Control Panel window Windows XP Choose Start gt Control Panel to open the Control Panel window 2 Double click on Phone and Modem Options to open the Phone and Modem Options window By selecting the Modems tab you will see all the modems available on your computer Select the Motorola Satellite Series Data Modem to highlight it and click Properties Phone And Modem Options i 2 x Dialing Rules Modems Advanced B The following modems are installed Modem Attached To amp Motorol tellite Series Data Modem COM1 a U S Robotics 56K Yoice PCI COM3 Add Remove Properties Cancel Apply Iridium Satellite LLC 7 Rev 5 January 1 2003 DIAL UP DATA 2 nnnnnnnnnnn nn nnnnn nn ennnnnennnnnnnnnnnnnnnnnnnnnnnnnannnnnnneeenes TROUBLESHOOTING 3 Select the General tab Windo
9. ws 2000 or the Modem tab Windows XP and verify the settings with the figure below The Port COM 1 in this case should identify the port to which you are connecting your Iridium phone via the serial cable The Maximum Port Speed should be set to 19200 Motorola Satellite Series Data Modem Properties ajx Wait for dial tone before dialing Iridium Satellite LLC 8 Rev 5 January 1 2003 DIAL UP DAT A nnnnnnnnnnn nn nnnnn nen ennnnnnnnnnnnnnnnnnnnnnnnnanennnnnenenes TROUBLESHOOTING 4 Select the Advanced tab and verify the settings with the figure below Motorola Satellite Series Data Modem Properties a x Iridium Satellite LLC 9 Rev 5 January 1 2003 DIAL UP DAT A n 0 n2n nn2nenennenennenencnnenenneneneenennenenennenennenenennenennsnensenenenaeneneeene TROUBLESHOOTING 5 Click Change Default Preferences to open the Default Preferences window Select the General tab and verify the settings with the figure below Please note that the disconnect time of 15 minutes is just a suggestion and that this will not affect connectivity or performance This will disconnect your connection if there is no traffic and is useful if you forget that you are connected Motorola Satellite Series Data Modem Default F General Advanced m Call preferences V Disconnect a call if idle for more than jis mins Cancel the call if not connected within e0 secs
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