Advanced Troubleshooting Guide
Contents
1. Advanced Troubleshooting Guide Check clone display is active Check the power is turned on Login if the customer is already logged in there is no need to log them out Are the lights on the control box on the AV Cabinet off Right Click on the desktop Hover over Graphic Options Output To Intel Dual Display Clone DC If the lights are off ensure that the power to the AV box is both plugged in and on Ensure that the separate switch on the wall is turned on If the lights have still not up try plugging another piece of electronics into the plug to see if the plug is working typically lamps and radios are the best op tions InteR Dua Desplay Chane gt P Digtal Disney Digtal Dicolsy 2 Extended Desktop gt ROAS tian Is the standby light on the projector off or the projector is showing no signs of pow ering up if you can t see the standby light Click the option Digital Display Digital Display 2 l If the light is off there should be a switch on the wall similar to a light switch that controls power to the projector Ensure this is switched on The projector and monitor may flick quickly for a few seconds but both should show the same image This options exists on all the PC s in the AV cabinets and a majority of laptops Check the volume setting on the control panel and amplifier Whilst testing sound it may help to play a sound through the laptop or pc con tinuously in order to give an indi2. cation as to when the problem is solved a Mo zart music file can typically be found in My Documents My Music l On the main control panel where the buttons for Laptop PC DVD are check that the volume lights are lit up and if not turn the volume knob accordingly Open the AV cabinet and check that the amplifier is set to the following Amplifier is powered Source is correct Volume is set Input Indicators one should be lit if not check power Input selection turn Power Standby red light Vol should NOT be on and power E button should be depressed
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