Troubleshooting Guide
Contents
1. M El r 1 Troubleshooting Guide Troubleshooting Strategy Use common sense and a systematic method of troubleshooting to determine the exact problem probable cause and remedy Use the process of elimination to find the faulty component Always check for the simple and obvious causes first such as unplugged loose or broken wires and bad sensors bent pinched stuck or jammed components Troubleshooting Chart Problem Probable Cause Remedy Unplugged Check wall outlet No power to the game No lights on at all Circuit breaker tripped Reset power strip breaker switch or building circuit breaker Power strip faulty Change plug position replace if needed Faulty cable power supply See Power Supply diagnostic below Volume too Increase the volume by pressing low Menu button scroll to volume slider bar and adjust Loose wire Check audio cable connections from main board to I O board to speakers AACE1605 AACE8811 SPEAKER Faulty I O Board c Replace I O Board AACB1900 Faulty Replace Motherboard AAMB6 motherboard Both side Cable problem Check connections from Jumper cable lights do not AACE1620 to power supply work AACE 1621 Check large power in cable on Re seat connector motherboard Wheel Power Supply faulty See Power Supply diagnostic below Lighting not One side Cable problem Check cables from Light Strip function2. locks up One of coin switches jammed or held down Short in coin door harness I O Serial cable unplugged from I O board to motherboard I O board faulty Stack of tickets not resting properly on either of the low ticket switches Faulty switch Faulty wire or connection Faulty I O board I O Serial cable unplugged from I O board to motherboard Faulty RAM or motherboard If one coin switch is closed the other one will not work either Unplug white molex from door and jump between white and black wires to simulate coin up Ensure serial cable is tight and connected Replace AACE1614 cable if needed Replace I O board AACB1900 Adjust stack of tickets so they hold both the switch actuators down Replace low ticket switch AASW200 Check for proper d Replace I O board AACB1900 Troubleshooting Chart Problem Probable Cause Remedy Game says you won tickets even Weak encoder sensor Replace sensor though wheel is still spinning AACB1901 Scoring Game gives tickets as soon as money Attract mode spinning wheel should slow Issues is inserted during attract mode down enough so it will not trigger win Tighten brake assy see Brake Adjustment Game ends after TON spin and gives no tickets FATAR Motor assist should spin wheel for slow spins Check menu screen ensure it is not set to Abandon Game see Motor Assist Open left front door and push menu butto
3. ay Before changing ticket pattern be sure to consider the following points 1 Price per play 2 Ticket value 1 cent ticket or 2 cent ticket 3 Comparative game data Baytek Games would be happy to assist in recommending ticket patterns to suit your needs Phone 920 822 3951 There are 11 Ticket Patterns available for the Big Bass Wheel Game TICKET PATTERNS 38 41 50 53 68 71 19 22 32 35 60 63 14 17 23 26 AVERAGE TICKETS PER GAME ESTIMATED TICKETS BASED ON CUSTOMER FEEDBACK AND MAY VARY DEPENDING ON SKILL OF PLAYER TICKET PATTERN CHANGE INSTRUCTIONS 1 Open front doors and unlatch clasps holding front plexiglass in place There are 2 located behind the speakers 2 Front plexiglass will now slide up like a roll top desk 3 Find Flash drive on motherboard It is a small push on board with a decal If the version is less than 1 21 this flash drive will have to be replaced If it is 1 21 or higher then skip to step 7 4 Unplug game and remove Flash drive from motherboard 5 Install new flash drive by covering all pins and pushing straight down 6 Turn on game and watch boot up sequence If the Display stops at No bootable device insert boot disk turn off game remove flash drive reposition and replace on board Power game back on and watch boot up sequence Game should boot up normally 7 Menu buttons are located inside of left door Press menu button to acc
4. dundancy Motor will still work with 1 wire off Troubleshooting Chart Problem Wheel always spinning Spin meter never increases Encoder sensor not seeing wheel spin Wheel not spinning when player moves handle d Probable Cause Brake assembly very loose a or broken Solenoid Assy on right side of wheel is broken or faulty so player can spin wheel anytime Spin motor receiving 12 Volts DC all the time Spin meter screen stays on Spin Meter does not increase Stays on autospin Encoder sensor dirty or faulty Pinched broken or disconnected wiring I O board faulty Door open Solenoid Assy Faulty Cable problem AACE1606 I O board faulty Solenoid Problem Remedy See Brake Adjustment section Solenoid should only engage when game is coined up Refer to Wheel Engaging Solenoid Faulty I O Board Replace AACB1900 Faulty encoder sensor It does not see wheel spinning Refer to Encoder Sensor section Clean sensor and replace if needed AACB1901 Inspect wiring and replace cable if needed AACE1608 Replace I O board AACB1900 Wheel will not engage if game thinks door is open Inspect mechanism in right side door Inspect springs and engaging action Replace if needed AASO4150 Inspect cable from Solenoid to I O board L OOOO As game starts 12 Volts DC is present at solenoid TO I O BOARD Phone cables are doubl
5. ect amount of tickets showing on monitor Monitor showing different ticket payout Probable Cause Verify game is registering a win Ensure Door Open is not showing on monitor Faulty wires from dispensers to I O board Faulty I O board More than 5 tickets to dispense Faulty cable from Ticket Dispenser to I O board Swap cables on I O board to verify faulty I O board Disconnected loose or broken wires Opto Sensor on ticket dispenser dirty Faulty ticket dispenser Notch on tickets cut too shallow Incorrect ticket pattern selected Wheel position not being read correctly Remedy Display monitor will show ticket value won If not see wheel sensor troubleshooting Game will not dispense with any door open See Door Open Error Inspect wires as they plug into I O board Replace I O board AACB1900 If game has less than 5 tickets to dispense only one side will pay out Inspect wires as they plug into I O board Replace I O board it de socket is faulty AACB1900 Check connectors Check for continuity Blow dust from sensor and clean with isopropyl alcohol Replace with working dispenser to isolate the problem Flip tickets and load upside down to have large cut notch toward opto sensor a Enter menu and ensure correct ticket pattern selected b Refer to Encoder Sensor Diagnostics below Troubleshooting Chart P
6. ed up for redundancy Solenoid will still work with 1 wire off SOLENOID Solenoid always stays on Jammed Solenoid Inspect solenoid Ensure it operates smoothly Look for missing springs Replace Assy if needed AASO4150 Inspect phone cables for smashed cable May also have to replace I O Board Replace I O board AACB1900 Players can spin wheel without inserting money Missing Broken Springs Pinched Cable During attract mode game will make loud clicking sound I O board faulty Troubleshooting Chart Problem Meters do not work Monitor shows Out of Order Door Open Motor Watchdog Error Probable Cause Ticket meter should click as ticket exits ticket mech Game meter should click as game starts I O board faulty One or more doors open Faulty door switch I O Serial Cable unplugged I O board faulty Encoder Sensor Faulty Motor Faulty After problem is found and fixed Remedy Watch as tickets come out of mech Replace counters AACO1000 Watch as next game starts Replace counters AACO1000 Replace I O board AACB1900 Refer to Door Open Section below Replace door switch ASSW 7000 Inspect and re seat serial cable from motherboard to I O board Replace I O board AACB1900 Clean Encoder sensor on left side of wheel Refer to Motor will not assist a slow spin section above 1 Enter menu and ensure Player Timeout op
7. eft Side Door Back Door AACE1604 AACE 1604 AACE1600 AACE1600 AACE 1603 AACE1601 Right Game Side Door Left Game Side Door AACE1601 AACE1602 AACE1602 AACE1603 Encoder Wheel Sensor IMPORTANT ONLY SPIN WHEEL DOWNWARD This tells where the wheel is and determines the payout of the wheel Sensors sees thin slot as boundary between large score panels It sees the large slots as high score values in middle of score panels As wheel spins Green light comes on as next score panel starts Green LED Indicator Wheel encoder sensor AACB1901 is mounted so the top sensor reads the outside cut out notches Home Position Sensor The home position sensor is on same board and reads a notch to calibrate home position Green LED Indicator The lower sensor reads the 1 home position notch on wheel Adjusting Wheel Sensor The arrow pointer will show the customer which ticket value they have won Remember There is a 1 2 inch buffer zone between panels that provide a small margin of error This space is also present on the big bonus values It allows a big bonus value to score even though the pointer may be slightly above or below the actual sticker on the wheel Check the wheel position 1 Open front doors and unlatch clasps holding front plexiglass in place There are 2 located behind the speakers 2 Front plexiglass will now slide up like a roll top desk Sore Veins LG wo ZH nS 3 Dr g 0 3 Push menu button to
8. enter menu Wega af io Pune o 4 Check 1f value on monitor matches wheel position pointer A pi m 28 5 Watch bottom left of display as you manually turn the wheel down The wheel may have to go a full revolution so the game can IMPORTANT ONLY SPIN WHEEL DOWNWARD find home position r Spin the wheel downward by hand watch the display change as the wheel moves to the next score panel 5 Slowly rotate the wheel downward as it approaches a bonus section Watch the display as it turns to a 4 then slowly move wheel down Stop the wheel as soon as the display changes to the bonus 6 Look at pointer and verify that it is on the boundary between the 4 space and bonus value If the pointer is more than 1 4 inch off 1 Open left side door of game 2 Locate 2 phillips screws on bracket 3 There are slots on this bracket to allow adjustment 4 Loosen 2 screws and slightly move bracket 5 Tighten screws and re check wheel position Brake Adjustment Wheel coast time is a number related to how long the wheel spins as it coasts to a stop A long coast time will increase the time per game and customer will wait too long to play game The higher the number the faster the wheel stops The wheel coast time should be 30 40 This can also be adjusted periodically to prevent a very skilled player from memorizing the coast and win bonus after bonus Performing Wheel Coast test Coin game up and give the wheel a good fast s
9. ess operator menu on the game display Use select button to change function 8 Scroll down to Ticket Patten and change to desired ticket pattern IMPORTANT ONLY SPIN WHEEL DOWNWARD 9 Watch bottom left of display as you manually turn the wheel down The wheel will have to go a full revolution so the game can find home position Spin the wheel by hand watch the display change as the wheel moves to the next score panel 10 Install new decal cover over existing panel Make sure wheel does not move backward or game may think the wheel moved to next panel Spin wheel downward a complete revolution to recalibrate home position and continue with decals
10. ing light does AACE 1622 and jumper cable not work AACE1620 to power supply Faulty light strip Replace light strip AACE1622 Some lights Faulty light strip Replace light strip AACE1622 on strip do not work Troubleshooting Chart Problem Probable Cause Remedy a Acceptor should cycle stacker at game power up If not check cable connections to power strip Caution 110 Volts AC Clean with bill reader cleaning card A5CC9000 Ensure bill acceptor has 110 Dollar Bill Acceptor not Volts AC functioning Dirt or debris in acceptor slot There are dips on side of acceptor Set to always enable not harness enable d Check wiring from bill acceptor to I O board Repair or replace L wiring harness q D AACE1611 A e Refer to troubleshooting section of dollar bill acceptor manual included with this game or the diagnostics label of the back of the unit Ensure acceptor dipswitch is set to always enable Pinched broken or disconnected wiring O C L OOOO EA Bill acceptor problem a Small 12 Volt power connector unplugged on motherboard b Monitor VGA cable Monitor says Unplugged NO c Large power oN 0h connector unplugged 9 seconds Monitor not after power on motherboard BE working up Faulty or loose RAM F Then dark Faulty power supply Check for 12 Volts and green LED on motherboard Check for fan spinning
11. l plexiglass Be sure to remove all dust and dirt on plexiglass from front and back of game 5 Slide down plexi back down and re latch clasps 6 Clean outside of plexiglass with Windex Glass Cleaner Power Supply Diagnostics 1 Check power cable to game 2 Check connections on power socket on bottom rear of game F i ii r a 3 Check connection to power supply 4 Ensure Power Supply switch is set to 115V 5 Ensure Power switch is on 6 Ensure fan 1s turning Verify power to motherboard Check for 12 Volts DC between black and yellow wires 1 Ensure fan is turning 2 Green LED should be ON Circuit Board Wiring Pinouts I O Board Part AACB1900 SPEAKER Nein SPEAKER DOOR OPEN BN ASCEAUO10 ee SWITCHES NoT AACE1621 oe AACE1605 AACE1604 USED ENCODER SENSOR MENU AACE1608 R AACE1613 MOTOR AACE1616 SOLENOID CABLE SERIAL PORT TO AACE1606 MOTHERBOARD AACE1614 COUNTERS 2 TICKET NOT 2 BOBBER AACO1000 DISPENSERS USED CHASELIGHTS AACE1609 AACE1624 Mother Board Part AAMB6 SERIAL PORT TO MOTHERBOARD AACE1614 MONITOR CABLE ASCORD11 SPEAKER LINE OUT ASCEAU010 Changing Ticket Patterns The Big Bass Wheel comes with a factory default ticket pattern already installed This pattern has shown through field testing to provide a good ratio of tickets out vs money in The ticket amount the player receives encourages repeat game pl
12. n to enter menu Check if value on monitor matches wheel position ET ar a R rs FT 0 rae If it does match Wie Ps VE TET io 1 Look for motor watchdog error on screen Refer to wire mr oo T Motor Watchdog Error section 2 Encoder sensor not reading properly Go to Wheel Encoder Sensor section below to adjust sensor Replace encoder sensor if needed AACB1901 If does not match Manually spin wheel 1 complete revolution to ensure home sensor is being read Important Always spin downward Encoder sensor signal not reaching I O board 1 Check cable AACE1616 from encoder sensor as I O board AACE1608 AACB1901 R AACB1900 2 Go to Wheel Encoder Sensor section below to adjust sensor Replace encoder sensor AACB1901 3 Replace I O board AACB1900 Encoder sensor always sees home If either green LED on board is always ON position as you spin wheel Replace encoder Game pays 10 or 75 sensor AACB1901 tickets every game Encoder sensor signal not reaching I O board 1 Check sells AACE1616 from encoder sensor to I O board AACE1608 AACB1901 2 Replace encoder sensor AACB1901 3 Replace I O board AACB1900 AACB1900 Troubleshooting Chart Problem Tickets not dispensing from either ticket dispenser One ticket dispenser working but One ticket dispenser is not working Wrong ticket Monitor amount showing dispensed correct ticket Check forthe payout corr
13. on power supply Power down wait 10 seconds and power Faulty motherboard Replace faulty board AAMB6 up again Monitor has nothing at all on power up Error on screen at power up Re Boot game to see if problem still exists Power cable unplugged from monitor Faulty monitor Display stops at No bootable Ensure power is plugged into back of monitor down to power strip Replace monitor ASCBDI030 Flashdrive Wizard or Xorg unplugged from E J board or faulty a Re seat and m Try power on to game again Game is not recognizing monitor Ensure VGA cable is secure to I O board Replace monitor ASCBDI030 Faulty or loose RAM device insert boot disk and press any key Display shows Puppy Video Display shows Kernel panic unable to mount root Troubleshooting Chart Problem Probable Cause Monitor will have to be removed from game and adjusted from front of screen Blurry Monitor a Remove fish head Too bright or dim b Remove 2 wood braces holding monitor c Peel monitor back away from sticky tape d Use menu buttons to access monitor Monitor problems Game plays but some of the functions do not work Game does not coin up Low tickets displays on monitor adjustments None of inputs work No coin up no test buttons display may say door open Display is OK but does not show some screens No volume Game freezes
14. pin SOFT bat SR VIa a Wp 2 12 Quickly press the menu button inside front door Aa Watch display as wheel turns It while show good spin as the wheel turns pue Si TR Once the wheel coasts to a stop it will show i oku Brake OK Pin z Tighten Brake t Loosen Brake 2 Adjusting Wheel Brake Lift each of the two threaded rods and spin nuts Clockwise to increase tension decrease wheel coast time Counter clockwise to decrease tension increase wheel coast time Adjust both rods evenly Re test after adjustment If customer inserts money during autospin and wheel coast is too much it may read the autospin as a player spin and give tickets for that autospin Removing Handle The handle is designed to be removed from game This will allow technician to work on solenoid with handle off to reduce chance of mechanism moving Tools needed 1 2 inch socket and 1 2 inch wrench There is a bolt lock washer and nut located under front panel It is closest to front of game on this assy Remove bolt and pull out handle Remember to replace lock washer so handle will not loosen and fall out Cleaning Plexiglass 1 Open front doors and unlatch clasps holding front plexiglass in place There are 2 located behind the speakers 2 Front plexiglass will now slide up like a roll top desk 3 Remove back door The top edge of plexiglass is now accessible 4 Use swiffer duster to clean al
15. roblem Motor will not assist the slow spin Game should always try to assist a slow spin It helps the smaller child play the game Attract Mode The big spinning wheel attracts players to game If not the reason can be any one of these problems making game go to Abandon Game Probable Cause a Enter menu ensure this is not set to Abandon Game see Motor Assist b Enter menu check diagnostic a i tt sil Bry Pex B KID information for aa motor watchdog MEP i error c Door open d Faulty encoder sensor e Auto spin sad catch broken n sva Drive chain broken Cable problem I O board faulty Game is set to New Jersey mode Motor Problem Assist motor will try for 2 seconds not see Remedy a Change to Motor Assist Change abandon game to Motor Assist Turn game off and then back on to clear error Motor assist will not engage if game thinks door is open 7 the wheel turning and then deactivate Inspect mechanism on left side door Replace spring if needed A5SREX040 Inspect drive chain that powers wheel Replace if needed A5CH1003 Assist Motor to I O board Replace I O board AACB1900 New Jersey law does not allow wheel to auto spin As motor starts 5 Volts DC is present at connector It builds to 12 Volts as wheel gains speed TO I O BOARD Phone cables are doubled up for re
16. tion is set to Motor Assist 2 Turn game off then back on coin game but do not spin wheel Let game try to spin wheel own it s own 3 Enter menu and verify Motor Watchdog Error is not present Door Open Error There are 5 switches total 1 in back 1 in left side door 1 in right side door 1 in left front door and 1 in right front door What happens if door is open Tickets will not dispense Game will not start Auto spin will not engage Player can not spin wheel This is a safety matter and switches must not be disabled or injury to player or technician may occur Handle will still move solenoid assy Make sure to remove handle when working on game Door switches are Push Pull type Switch can be pulled out when door is open and game will think door is closed Troubleshooting Door Open Problem Faulty door switch A5SW7000 It could be anyone of the five Door Open message stays Check all wires on switches EF F L OOOO Check crimps on wires X X Open all r 5 doors Check connection to I O Board r and pull cece all 5 Replace I O board if needed o ee a switches out Door Open Individually check each switch by pushing in on each switch one by message one and verify the door open message is not on screen clears lf a door switch shows the message when pushed in that switch is faulty Replace switch ASSW 7000 Front Right Side Door Front L
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