| Generation III Troubleshooting
Contents
1. de activate vacation lock on 3 function wall console or by briefly pressing P button p Em a Vacation lock activated gt a undervoltage Current lower than 150VAC check building power supply 10 Troubleshooting Error Cause Solution Self test external photocell not okay Have photocell checked defective power sensor for the automatic cut out door movement too stiff or irregular ma blocked door check door movement and make door easily moveable check operator and operator booms Sensitivity learned power curve is active duren iivit by increasing ofiser valik Have sensitivity learned power curve checked by specialist dealer defective electronics check operator Eu Em A m ae short circuit cable between Terminal 7 amp 8 is removed or stop button is not connected Connect stop button or insert short circuit cable closed circuit interrupted Eu Gp CH2. WESSEX DOORS Generation III Troubleshooting electric residential garage door operators DCSOON 1 II DC65ON 1 II DC550N I II access control systems Technical Data Sheet 20061128 Technical data KSY1000 868MHZ KSY700 868MHZ KSY550 868MHZ KSO 240V 868w model name NEW gt a DC800N 111 DC650N 111 DC550N 111 Maximum push and pull force 1000N 800N 650N 550N l Interchangeable chain or ultra quiet and maintenance free Drive system toothed cable or belt drive Operator programming NEW 3 buttons and double digit numerical display on motor head 3 buttons LED Diagnostic display error message Double digit numerical display on motor head Ee liaht 240V 40W E14 lighting 240V 40W E14 240V 40W E14 y 9 Time adjustable 2 240sec lighting 180 sec lighting 180 sec l Automatically learned for both open and close direction Automatic safety cut out l l Monitored and adjusted each cycle Push and pull force limit Automatic set and adjustable for both open and close direction Force offset sensitivity Automatic set and adjustable for both open and close direction Programmable safety reverse NEW Bb Short or full door reverse u Electronically set and monitored with patented reference switch system Open and close door position settings l l No mechanical excess travel stop required S Adjustable maximum 140mm sec for both open and close direction Adjustable Off 200mm 300mm 400mm Le automatic osing OOO s
3. 312 RBD411 1P 158011182 Toothed Cable rail Short rail Medium rail Type Article nr RTC308 1P 150077304 RTC333 1P 150077316 ESCSES AD Total Available assembled in 2 piece Length 150077309 3353 mm 150077319 3603 mm 150066795 4363 mm Total Available assembled in 2 piece Length 150077310 3353 mm 150077320 3603 mm FEDER Rail Length 3080 mm 3330 mm 4090 mm Rail Length 3080 mm 3330 mm PD SET BP T X Carriage Travel 2590 mm 2840 mm 3600 mm Carriage Travel 2590 mm 2840 mm Explanation AUTOMATIC FORCE CONTROL SYSTEM Our motor heads have a state of the art Force Control System for optimal safety It automatically learns and sets up and down force sensitivity settings during initial cycles The patented power limit is a plus for security We have an extremely high level of sensitivity Electronics monitor the moving door at every point of its travel Unlike other control systems our operator recognizes at every position of the door how much force is normally required to move it If the door meets an obstacle the operator reacts more quickly than a conventional operator s Electronics learn maximal required force at each travel point of door red line An offset value will be added to set a learned power limit yellow line This increased value is needed to accommodate changes in i e weather conditions storm cold etc The manually set power l
4. There are many reasons why a consumer may experience a problem with the garage door operator It is up to logic thinking of customer service representative to pin point the problem However we as manufacturer have implemented a more than simple diagnostic system in all our garage door operators When the garage door operator detects an malfunction the letter will flash indicating an error By pressing the Po programmation button an error number will be indicated This error number will indicate particular malfunction 10 Troubleshooting DC650N III and DC800N III Malfunctions without error message Error Cause Solution check if mains power supply is available no voltage 9 check mains socket Nr 1 of Nr 18 does not thermal overload protection in light up power transformer activated allow power transformer to cool down defective control unit check operator connection terminals for impulse No reaction on impulse button were by passed e g due to a short circuit or flat terminals separate possibly connected key switches or interior pushbuttons from the control unit modular antenna is not inserted connect antenna with the control unit hand transmitter coding does not check coding correspond to the receiver coding Activate hand transmitter again No reaction on impulse via hand transmitter hand transmitter battery empty insert new 3V CR 2032 battery defectiv
5. attery in hand transmitter Insert new 12V A 23 battery Flashing LED in transmitter indicates battery condition Indicator 3 flashes Error 10 RPM sensor defective Have operator checked Door too sluggish Check door Transmitter command does not respond but wall control does LED 4 on LED 3 flashes Operator is in electronic vacation lock De activate vacation lock on 3 function wall console or by briefly pressing ep button on operator DC550N III ERROR MESSAGES bcsson 111 When LED Ea is flashing the error message can be retrieved by pressing P briefly The total sum of numbers in blinking LEDs indicate the so called error number LED flashes erratically Error number Fault EQ 3 Photocell actuated Jal 1 Programming aborted ER 2 Reference point switch defective al 4 Defective RPM sensor Anti lock system actuaed 149 88 01 5 Power limit Iert Jee 7 Excess travel stop Iesst Ier 7 Photocell self monitoring unit not o k 40 Iesst 7 Reference point not initiated during Menu 1 settings leet Jess 7 Voltage monitoring is active al 3o ES o1 8 Power limit self monitoring unit leet JE jett 8 Learned power limit 40 JES Emi 8 Response sensitivity of power limit eet IDeal Iecn 10 NC contact Terminal 7 amp 8 broken Troubleshooting DC650N 80OON III
6. e hand transmitter control unit electronics or modular anten check all 3 components na 10 Troubleshooting DC650N III and DC800N III Malfunctions with error message Error Cause Solution a A malfunction has been registered Le By quickly pressing the P button an error number will be displayed gt Each number indicates individual type of malfunction No error messages in memory or factory reset accomplished gt external photocell interrupted or defective remove obstacle or check photocell Photocell is programmed but not connected Deactivate photocell or connect it after 120 seconds without pressing a button the programming mode terminates automatically 0 check limit cam on drive system Reference point not initiated during Menu 1 Run door to closed position before setting door open position settings Check if reference point is initiated q for approximately 1 sec during cycle a gt defective reference point switch check operator gt 0 0 defective RPM sensor check operator and operator booms 0 blocked operator or operator booms gt door movement too stiff make door easily moveable blocked door y Maximum force is active linear line Have maximum force checked by specialist dealer excess travel stop p check operator and operator booms p Em Sa Em gt o 0 Anti motor back drive detected when Q e anorg check external burglary damages to door
7. imit purple line is an extra operational safety Once automatic learned power limit exceeds the manually set maximum power limit the safety systems will be activated y manually set power limit learned power E ir aa ae q sce Ai s or bee power power neededto Tu close the door travel direction _ gt Limit cam on chain or belt The limit cam on either chain or belt is the heart of the operator Each cycle the cam passes the limit switch This is the so called time zero point from which the operator electronics start counting Meaning Time zero 3 28 sec door open position It also enables the operator to exactly know where it is required for self learned force Below chart indicates the actual measured force required to open and close a regular residential sectional door This indicates why variable automatic force setting is required to have an operational safe automatic garage door operator m MEASURED FORCE OF A RESI DENTI AL SECTI ONAL GARAGE DOOR de i EN AT u Le d T nh y i i f i are F ti 1 8 AN di a Wi Mar u h L HI L A8 Im An lf d Vi Tu Ma p ca a EH f ll mu 7 aya w j Vu While opening While closing Our garage door operators do meet the CE norms For example one of the norms requires a garage door to reverse within 1 second with having a static force never exceeding 400N Mea
8. is indicated Reference point is not initiated during programming cycle Check limit cam on drive system Run door to closed position before setting door open position Check if reference point is initiated LED 3 should illuminate for approximately 1 sec during cycle Drive only operates in OPEN but not in CLOSE direction Error 7 Photocell programmed but not connected QD Menu page 20 Reprogramme photocell function or connect photocell No response on impulse Indicator 3 glows Connecting terminals for IMPULSE button bridged e g due to short circuit or wrong terminal connection Temporarily isolate cabled key switches or interior push buttons from control unit Remove plug insert plug and look for cable fault No response on impulse Error 10 Short circuit label removed but STOP button not connected Connect STOP button Indicator does not flash rapidly on impulse from hand transmitter Hand transmitter coding is not consistent with receiver coding Check coding Menu page 13 Flat battery Insert new battery Flashing LED in transmitter indicates battery condition LED 3 does not light up when pressing transmitter button Electronic aerial not connected or wrong installation Hand transmitter or control unit defective Have both components checked Insufficient range of remote control less than 5 m Flat b
9. owed opera ting forces according to EN 12445 and EN 12453 are not exceeded 14 11 2007 remark When one is not able to store the door open position Menu 1 Basic Settings because Programming automatically quit gt LED 3 flashes indicating an error When pressing P button lt 1sec and when Error message 7 LED 3 LED 4 is indicated it implicates the limit cam did not initiate the limit switch Check limit cam on drive system chain belt or toothed cable and check installation TROUBLESHOOTING DC550N III Fault Cause Remedy Indicator 4 does not glow No voltage Check mains supply Check electric socket Thermal protection in mains transformer activated Allow mains transformer to cool down Defective control unit Cut off mains supply to operator Remove lamp cover and motor cover Unscrew control unit pull slightly forward and withdraw the connecting plug Remove control unit and have it checked Indicator 3 flashes Error 5 or 8 Automatic cut out set too sensitively Door operation too sluggish Door blocks Re set automatic cut out to be less sensitive EBD Menu Mand page 20 Ensure door moves easily Indicator 3 flashes Error 3 or 7 External photocell defective or interrupted Remove obstruction or have photocell checked Door open position Basic settings Menu 1 can not be set and is automatically aborted Error message 7
10. sured force at 300mm from bottom of sectional door CE testing according to EN 12445 and EN 12453 TE KMG Analysis elx Elle KMG Edit Display Options Diagram Info Help Measurement 2 ioj x Force N 2000 1800 1600 1400 1200 1000 0 0 05 1 0 15 2 0 25 3 0 35 40 45 5 0 55 Time sec KMG Diagram Maximum in Average in Dynamic time Final force N Last Calibration dyn range N stat range N sec mi 372 5 0 49 0 3 05 00 m2 355 3 250 Sees No WI 371 5 0 50 0 5012049 Average 366 4 0 50 0 Waiting for data Automatic display Troubles LIMIT CAM POSITION REFERENCE POINT CLIP In case you have to install a new limit cam on to your chain please follow below instructions It is only possible to install a clip onto a chain When you have a belt drive boom it is not possible to reinstall a limit cam Reference point clip should be 960 mm Motorhead side 30 mm from motorhead side Carriage ASA alo lR SF TT PP Y Gl PU DECO D A YY EW AB Chain clip can be manually connected Belt clip can only be factory installed Limit clip Door side Before connecting the reference point clip the carriage must be at max front door side position Troubleshooting DC550N IIl There are many reasons why a consumer experiences a problem with the door operator It is up to logic thinking of customer service representati
11. table VHS rE Quick Program automatic dosng NEw preset automatic losing values Closing edge safety device news can be cometes S Programmable Impulse type newe wo EEE Additional ighting Can be connected via optional relay with equal time as courtesy igt Door open position signaling MEET Can ve connected viaoptionalrelay O O OS Factory reset function Yes 2 x 868MHz 4 button mini transmitters Remote control with wall holder and visor clip Transmitter coding Digital multi bit fail safe system with more than 268 Billion codes DC self inhibiting worm gear motor with RPM sensor Transformer with thermal overload protection Short term duty KB2min IP20 protection for dry rooms only Mains 230 240 V AC 50Hz with CEE phase changer plug 230 240 V AC 50Hz Stand by consumption Approx 3 9W l Operator head KSY 19 7 x 15 x 37 5 cm Dimensions W x H x D Carton dimensions 25 x 17 x 50 cm O cr O Technical data KSY1000 868MHZ DCSOON III DC650N III DC550N III Headroom required 30mm 35mm with rail clamp Chain Toothed Cable Belt relief Automatic adjustable Including rail support props to prevent direct tension onto motor shaft Boom Type Rail length Overall length Carriage travel Short boom 308 series NEW 3080 mm 3353 mm 2590 mm Medium boom 333 series NEW 3330 mm 3603 mm 2840 mm Long boom 411 series 4090 mm 4363 mm 3600 mm Accessories Multibit transmi
12. tters inter changeable 868 or 433 MHz Receivers external universal 24VDC or 240VAC waterproof receivers Frequency operated NE plug in or build in light switches tubular motor switches wireless bell push wireless code pad 3 function console bell push button key switch transponder Safety Beam break closing edge safety device signal lights l Door connector attachments for large heavy sectional doors Installation i Fitments for up and over doors and wing doors Certification EN12453 EN292 1 EN 50081 1 EN 50082 1 EN 55014 EN 60335 1 Norms and standard base EN60335 2 95 EN 12445 EN 61000 3 2 EN 61000 3 2 ETS 300220 ZH494 April 89 VDE 0700 238 certificates EN 13241 1 per door brand available upon request EG Declaration of conformity EN 13241 1 EN 12453 EN 12445 89 106 EWG 98 37 EG 72 23 EWG 89336 CEE Copyright E KING Subject to alterations in the interests of technical process access control systems Rail channel overview Chain drive rail Short chain Medium chain Long chain Belt drive rail Short belt Medium belt Long belt Article nr 150077302 150077311 158011177 Type RCD308 1P RCD333 1P RCD411 1P Total Available assembled Rail in 2 piece Length Length 150077308 3353mm 3080 mm 150077317 3603 mm 3330 mm 150066794 4363 mm 4090 mm Carriage Travel 2590 mm 2840 mm 3600 mm ye DATE Type Article nr RBD308 1P 150077303 RBD333 1P 150077
13. ve to pin point the problem However we as manufacturer have implemented a more than simple diagnostic system in all our garage door operators When a consumer calls with a problem the first questions should always be Please press P briefly and add the numbers inside LED s Our operators are set up with so called error numbers Each LED has an icon and a number in it s display for example s The sum of numbers displayed in LED icon indicate error A sample questionnaire to diagnose problem over the phone 1 Does glow If not there is no power 2 Does E light up briefly during an opening or closing cycle If not the Limit cam on chain or belt is missing or installed incorrect Door does not close and reverse Safety systems causes door to reverse Door does not open it stops Safety systems causes door to stop when opening en Error 5 The automatic set maximum force power limit or cut out is too low Error 8 Offset learned force is too sensitive learned power curve or limit Advice The values for the automatic cut out max forsi and learning power limit power curve can be set manually in the 2nd programming level A setting should always be carried out as soon as a less sensitwe setting has to be chosen due to door travel pra perties caused by site conditions as otherwise the automa tic cut out or peer limit would react and cause malfunc tions In general you have to take care that the all
Download Pdf Manuals
Related Search