User Manual
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1. If copied correctly you should now be able to select your new language file using the drop down menu as shown above kayako 40 How do I write a new language pack for InstaAlert The words and phrases InstaAlert uses are all stored in an XML file located in the Lang folder of your InstaAlert installation path what was set during the installation process Step four Installation location To create a new language pack create a copy of Default xml and name it accordingly such as Spanish xml View Favorites Tools Help JH 3 oe Search Er Folders s Program Files KayakotInsta lertiLang Default xml XML Document 25 KB Open up the file You will be presented with XML markup similar to the following lt code gt Code lt code gt lt title gt English U S lt title gt rtl gt false lt rtl gt It is this markup that needs to be modified in order to create a new language pack Begin by configuring the Code Title and RTL properties of the XML file e Code should be left as Code e Title the title given to your language pack this is the title that will be displayed when selecting a language pack from within InstaAlert as in Options Languages e RTL whether or not the language contained in this file is a right to left language and character set such as Hebrew Once this basic configuration of the language file has been complete you can now start translating the phras2. e Play alert sound a notification sound is enabled by default along with the pop up alert e Alert display time The time in seconds or 0 for infinity that the pop up alert if enabled will be displayed for kayako 30 e Blink tray icon for X seconds the InstaAlert system tray icon will blink for a certain amount of time when a new alert needs attending to To disable the blinking of the icon uncheck the box e Stop blinking when an alert is manually closed enabling this option will stop the system tray icon from blinking after the pop up notification has either been closed or clicked on kayako 31 Options Languages InstaAlert Options General Network Alerts Startup Language About Language Language Pack English U 5 Default xml English U 5 Default xml Spanish Spanish xml Which language file InstaAlert will load its phrases from is configured in this dialog as shown above kayako 32 Options Startup InstaAlert Options General Network Alerts Startup Language About Startup Start with Windows Log in on Startup e Minimize on Startup InstaAlert will automatically minimize itself to the system tray when this option is enabled e Start with Windows InstaAlert will start up automatically when you log in to Windows if this option is enabled e Log in on Startup on start up InstaAlert will log itself i
3. If you are yet to purchase an InstaAlert Pro machine license do so by clicking on the orange Purchase tab After completing your purchase return to this stage 1 On your license overview page an option and a field that allows you to generate your InstaAlert Pro serial number should be visible 2 Paste your device ID generated and copied in Step one Generating your device identification number into the field and submit it Then should your serial number for InstaAlert Pro be visible 3 Copy the serial number and return to the Register dialog from which you generated the device ID 4 Paste the serial number into the empty field as shown below 5 Press the OK button InstaAlert Register Enter the serial number you received from our website and press OK to complete the registration process Alternately if you don t have serial number you can acquire one by clicking on the Following link https members kayako net Device ID 6FCB48E6 45426D14 634C8BC4 03435FE3 your serial number Copy Device ID to clipboard If unlocking InstaAlert upgrading to InstaAlert Pro was successful the following dialog will be displayed InstaAlert Successfully Registered 2 J Thank you for registering You need to re start Instadlert to access unlocked features Would you like to automatically re start Instadlert now If unlocking was unsuccessful i e your serial number was reported as inval
4. Version 3 1 1 4 Revision 2 Website www kayako com Forums http forums kayako com Support http support kayako com Editorial docs kayako com Kayako InstaAlert User Manual 2 About this manual This version of the manual can be used as a guide for many other proceeding and proceeding versions of Kayako InstaAlert However please note that feature discrepancies may exist between versions We publish a new and up to date manual upon the release of each stable build For accuracy be sure to use the manual s bundled with your downloaded SupportSuite package If you would like to send in a suggestion or report any errors in this manual please send an e mail to docs kayako com or post in the documentation forum your input is very much appreciated Please do not use this address for support You can obtain further support for any of Kayako s products via e Support desk www kayako com support e Community forums http forums kayako com kayako 3 Contents About this manual ssssssnsnnununnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn Contents 3 Introduction to Kayako InstaAlert xnnnunnnnunnnnunnnunnnnvnnnnnnnnnnnnnvnnnnvnnnvnnnnvnnn InstaAlert feature list InstaAlert Pro feature list on ao UI InstaAlert and InstaAlert Pro Comparison Downloading InstaAlert BERBER RRR RRR RRR RRR RRR RRR RRR RRR RRR RRR RRR RRR RRR EERE 9 Locating the InstaAlert
5. this is the location of the eSupport or SupportSuite installation If you have installed the support software at http www joeblogs com support then enter this as the InstaAlert URL The InstaAlert URL should not be the URL of your staff or admin control panel It should be the location in which you have installed eSupport or SupportSuite i e the location to which your users browse to in order to access your support desk e User Name this is t username and password that you use to login to the staff control panel of the eSupport or SupportSuite installation e Password this is the password you use in conjunction with your username as detailed above e Retrieve ticket data every X minutes the interval in minutes between each time InstaAlert polls the eSupport or SupportSuite installation for new ticket and reply data e Show alert when XML refresh fails should InstaAlert fail to poll new ticket and reply data an error message will be displayed that looks similar to the following kayako 27 A InstaAlert Event Log Log 06 01 2007 03 35 01 Logging in to http www pathtoyour com support with user name User 06 01 2007 03 35 01 Failed to get ticket data from server Reason Failed to communicate with server Error Failed to resolve destination hostname e Open web pages in LiveResponse SupportSuite client this option is only applicable if you have a SupportSuite license and are
6. This InstaAlert set up files can be found in the archive of eSupport or SupportSuite that is available for downloaded from the member s area http members kayako net as shown below Home Get Support Purchase SMS Gateway Orders Date Order ID Product GFS79510562 49 SupportSuite Owned 05 Jan 2007 Downloads Filename Build Stai g supportsuite 3 04 10 stable ioncubeopen tar gz STABLE g supportsuite 3 04 10 stable zendopen tar gz STABLE License Key g Download License Key key php Expires 04 Jul 2007 The InstaAlert setup files will be found in the folder VinstaalertN of the tar gz archive as shown below fr instaalert x Edit View Favorites Tools Help File Q Back gt 2 P Search fr Folders f C Documents and Settings User Desktop supportsuite 3_04_51 unstable zendopeniinstaalert v Go Address File and Folder Tasks mj Rename this file rm ea kayako 11 Getting the latest version The latest stable version of InstaAlert can be downloaded from http hotfix kayako net It is recommended you download a copy from this location so that you can be sure you have the most up to date release kayako 12 Installation Guide Copyright 2001 2007 Kayako Infotech Ltd www kayako com kayako 13 Step one After downloading the latest version of the InstaAlert software run Setup exe This will bring up a window similar to t
7. be displaying a license error Your support desk may be reporting that the setup directory still exists Potential solutions 1 2 Ensure you are running the latest stable release of InstaAlert see Getting the latest version Ensure your support desk is working properly kayako 51 Error The session has expired Possible causes 1 When InstaAlert logs into your support desk it creates an active session for your username If this session is deleted or ended for any reason this error will be generated 2 A common cause of this error is that more than one copy of InstaAlert is being used to login to the same support desk each one attempting an alternating login that interferes with the other s session Potential solutions 1 Ensure that no more than one copy of InstaAlert is being used to login to your support desk with the same username kayako 52 Error Failed to connect to server Possible causes 1 You have entered an invalid host name in your support desk URL 2 Your server is unavailable Potential solutions 1 Ensure that you have entered the correct support desk host name and URL in the Options General dialog 2 Check the connectivity of your server kayako 53 Error Connection to the server timed out Possible causes 1 You have entered an invalid host name in your support desk URL 2 Your server is unavailable Potential solutions 1 E
8. kayako 20 Step two Authentication details A InstaAlert Setup Step 2 of 5 Authentication Settings InstaAlert URL User Name Password Confirm password e InstaAlert URL this is the location of the eSupport or SupportSuite installation If you have installed the support software at http www joeblogs com support then enter this as the InstaAlert URL The InstaAlert URL should not be the URL of your staff or admin control panel It should be the location in which you have installed eSupport or SupportSuite i e the location to which your users browse to in order to access your support desk e User Name this is your username and password that you use to login to the staff control panel of the eSupport or SupportSuite installation e Password this is the password you use in conjunction with your username as detailed above Press the Next button to continue kayako 21 Step three General settings A InstaAlert Setup Step 3 of 5 General Settings Retrieve ticket data every minutes Startup Minimize on Startup C Start with Windows Log in on Startup e Show alert when XML refresh fails the XML Refresh is a function that connects to the eSupport or SupportSuite installation and retrieves updated ticket information new replies and new tickets If this was to fail for some reason such as your web server becoming un
9. allation files is the default English U S language file Press the Finish button to complete the configuration and start using InstaAlert kayako 24 Configuration 4 Options Copyright 2001 2007 Kayako Infotech Ltd www kayako com kayako Accessing the options panel The options dialog is accessible by following these steps 1 Click on the Tools menu 2 Click on the Options menu choice This will bring up the options dialog InstaAlert Options General Network Alerts Startup Language About Authentication InstaAlert URL http www pathtoyaur com support Example http domain com supports User Name User Password Confirm password save blank for no change Other Retrieve ticket dataevery 2 minutes Automatically expand department entries Show alert when XML refresh Fails C Open web pages in LiveResponse SupportSuite client kayako 25 26 Options General InstaAlert Options General Network Alerts Startup Language About Authentication InstaAlert URL http fans pathtoyour com support User Name User Password Confirm password Other Retrieve ticket data every 2 minutes Automatically expand department entries Show alert when XML refresh Fails C Open web pages in LiveResponse SupportSuite client apply e InstaAlert URL
10. ert polls for ticket updates How frequently InstaAlert polls for new data can be configured in the Options General dialog kayako 43 How can I tell what version of InstaAlert I am running 1 Click on the Help menu 2 Click on the About menu choice This will bring up the about box as shown below which will detail what version of InstaAlert you are running InstaAlert Options General Network Alerts Version Information InstaAlert 3 1 1 2 STABLE Copyright c 2001 2007 Kayako Infotech Ltd Copyright Notice This computer program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under the law kayako 44 My serial number is no longer working what is wrong Your serial number is specific to your device ID an identification string generated that is specific to your computer system If you have made any changes to your system and have since reinstalled InstaAlert this may cause your device ID to change and thus render your serial number invalid If this is the case please contact support explaining your situation kayako 45 How do I view the event log Follow the steps outlined here in event logger kayako 46 Error messages explained Copyright 2001 2007 Kayako I
11. es as described below string id IDS_MAINWNDTITLE gt Kayako InstaAlert lt string gt lt string id IDS_APPNAME gt InstaAlert lt string gt lt string id IDS_ERRMSGTITLE gt InstaAlert Error lt string gt lt string id IDS_INFOMSGTITLE gt InstaAlert Information lt string gt The id of the phrase should not be changed This is the ID InstaAlert uses to reference these phrases The only text that should be changed is highlighted in red all other markup should be left alone kayako 41 What is the department tree that is only available in InstaAlert Pro Below is a screen shot of the department tree This tree shows all of the departments the logged in user has access to their ticket count and whether or not there are updated tickets within the department r Kayako InstaAlert Ef Fie View Tools Help i Logout 4 e gt S Support Open On Hold Closed E A Enquiries Open 7 O On Hold Closed SMEA Payments Open 1 On Hold Closed E Registrations Open 10 On Hold Closed 5 RAC Open 1 oO On Hold Closed The department names are clickable Clicking one will take you directly to the list of tickets for that department If Kayako LiveResponse WinApp is installed InstaAlert can be configured to open these pages from within the WinApp instead of your default web browser kayako 42 How can I change the frequency InstaAl
12. f Kayako LiveResponse Client Application is installed InstaAlert can be used in conjunction with this to open up tickets within WinApp kayako InstaAlert feature list amp Kayako InstaAlert BK Fie View Tools Help f Logout amp e of Click Here To Register Unlocks Ticket Tree Above InstaAlert without the department tree showing a feature available only in the InstaAlert Pro version e Fetches live ticket updates from eSupport and SupportSuite o New ticket arrival notifications o New client reply notifications e Users use their eSupport or SupportSuite login information with InstaAlert o Users only receive updates for departments they have permissions to access e Application can be minimized and controlled via the system tray e Notifications methods can be customized using o Animated icons o Pop up notifications o Sounds e Supports multiple languages e Ability to connect via a network proxy e Automatic program start and login options available kayako 6 InstaAlert Pro feature list 4 Kayako InstaAlert Ef File View Tools Help i Logout amp e of S Support Open O On Hold Closed Enquiries Open 7 On Hold Closed SEA Payments Open 1 On Hold O Closed B A Registrations oO Open 10 On Hold QO Closed 2 3 RAC Open 1 oO On Hold Closed Above Example of the department tree available only in t
13. he Pro version of InstaAlert e Fetches live ticket updates from eSupport and SupportSuite o New ticket arrival notifications o New client reply notifications e Users use their eSupport or SupportSuite login information with InstaAlert o Users only receive updates for departments they have permissions to access e Application can be minimized and controlled via the system tray e Notifications methods can be customized using o Animated icons o Pop up notifications o Sounds Supports multiple languages Ability to connect via a network proxy Automatic program start and login options available InstaAlert Pro features o View the departmental tree from within InstaAlert o View the number of tickets within each department according to their status o Highlight departments with new ticket updates o Access departments within eSupport or SupportSuite from within InstaAlert kayako 8 InstaAlert and InstaAlert Pro Comparison This table outlines the differences between the two versions InstaAlert InstaAlert Pro Requires a license No Yes View department tree No Yes Access departments from within No Yes InstaAlert Highlight departments holding with updated tickets ND Yes View the number of tickets No Yes according to their status kayako Downloading InstaAlert 9 Copyright 2001 2007 Kayako Infotech Ltd www kayako com kayako 10 Locating the InstaAlert set up files
14. he following InstaAlert Setup Welcome to the InstaAlert Setup Wizard This wizard will guide you through the installation of Insta Alert It is recommended that you close all other applications before starting Setup This will make it possible to update relevant system files without having to reboot your computer Click Next to continue Press the Next button to continue kayako 14 Step two License agreement InstaAlert Setup License Agreement Please review the license terms before installing InstaAlert Press Page Down to see the rest of the agreement InstaAlert End User License Agreement LICENSE GRANT You means the person or company who is being licensed to use the Software or Documentation We us and our means Kayako Web Solutions InstaAlert is the program whose license and usage are detailed in this agreement TITIF If you accept the terms of the agreement select the first option below You must accept the agreement to install InstaAlert Click Next to continue GJ I accept the terms in the License Agreement O I do not accept the terms in the License Agreement Nullsoft Install System v2 16 Review the license agreement and accept the terms as appropriate Press the Next button to continue kayako 15 Step three Component selection InstaAlert Setup Choose Components Choose which Features of InstaAlert you want to install Check the comp
15. id make sure that you copied it correctly from the member s area If the problem still persists please contact support kayako 36 Support resources If you would like to send in a suggestion or report any errors in this manual please send an e mail to docs kayako com or post in the documentation forum your input is very much appreciated Please do not use this address for support You can obtain further support for any of Kayako s products via e Support desk www kayako com support e Community forums http forums kayako com kayako 37 Frequently asked questions and tasks Copyright 2001 2007 Kayako Infotech Ltd www kayako com kayako 138 How can I make InstaAlert start up automatically when I log in to Windows This functionality can be configured in the Options Startup dialog kayako 39 How do I add a new language pack to InstaAlert To install a new language pack for InstaAlert you should have already downloaded your Language xml file or created your own copy the file into the C Program Files Kayako InstaAlert Lang or where the InstaAlert program files are installed Now configure InstaAlert to use the new language pack in the Options Languages dialog InstaAlert Options General Network Alerts Startup Language About Language Language Pack English U 5 Default xml English U 5 Default xml Spanish Spanish xml
16. nfotech Ltd www kayako com kayako 47 Event logger InstaAlert has an integrated event logging system and a log viewer Most errors among other events are reported to this log To view the event log 1 Click the Tools menu 2 Click the Event Log menu choice This will bring up a window similar to the following 4 InstaAlert Event Log kayako 148 Error The server returned an error response Possible causes 1 This error is most commonly caused by a 404 Not Found error a Forbidden error or any other HTTP code that is not 200 the code for successful Potential solutions 1 Check you have entered the correct path to your support desk in Options General 2 Check the configuration of your web server such as folder permissions htaccess permissions etc kayako 49 Error Unknown error Possible causes 1 Something has gone very wrong within the internals of InstaAlert Potential solutions 1 Restart the program If the problem persists make sure you have the latest stable build of InstaAlert see Getting the latest version If you do please contact support kayako 50 Error Received unexpected response from server invalid header Possible causes Ji 2 3 4 InstaAlert receives data it does not expect to receive Your support desk may be down and displaying an error message such as a MySQL error Your support desk may
17. ning My serial number is no longer working what is wrong How do I view the event log Error messages explained Event logger Error Error Error Error Error Error Error Error kayako The server returned an error response Unknown error Received unexpected response from server invalid header The session has expired Failed to connect to server Connection to the server timed out Authentication has failed HTTP request has failed 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 9 Introduction to Kayako InstaAlert Kayako InstaAlert is an application for Windows Microsoft Corporation that communicates with your installation of SupportSuite or eSupport monitoring for new tickets and ticket updates such as a new client reply The application is available in two versions e Kayako InstaAlert free product e Kayako InstaAlert Pro commercial product Despite being available in two versions only one version of the actual program is available From this one program the Pro version can be unlocked as described in upgrading to InstaAlert Pro InstaAlert can be configured to alert you in a variety of ways including e Simple small pop up notifications e Sound notifications e Blinking system tray icons InstaAlert allows for direct access to updated tickets from your desktop by clicking on notification messages I
18. nsure that you have entered the correct support desk host name and URL in the Options General dialog 2 Check the connectivity of your server kayako 54 Error Authentication has failed Possible causes 1 You have entered the wrong username and password that InstaAlert is attempting to use to login to the support desk Potential solutions 1 Ensure that you have entered the correct username and password in the Options General dialog kayako 55 Error HTTP request has failed Possible causes 1 There was a problem in making the HTTP request to your support desk Potential solutions 1 Restart the program If the problem persists restart your machine If the problem still persists please contact support kayako
19. nto the configured support desk URL using the username and password entered in the Options General dialog kayako 33 Upgrading to InstaAlert Pro Copyright 2001 2007 Kayako Infotech Ltd www kayako com kayako 34 Step one Generating your device identification number On starting up InstaAlert you will be presented with a window similar to the following d Kayako InstaAlert Seles I File View Tools Help i Logout amp te Bf Click Here To Register Unlocks Ticket Tree Click on the Click Here To Register link This will bring up a window similar to the following InstaAlert Register Enter the serial number you received from our website and press OK to complete the registration process Alternately if you don t have serial number you can acquire one by clicking on the Following link https members kayako net Device ID 6FCB4SE8 46426D14 634C8BC4 03435FE3 your serial number Copy Device ID to clipboard An InstaAlert Pro license is valid for one machine only Therefore your machine has to be identified in order to produce a serial number that is unique to your system This is your Device ID Press the Copy Device ID to clipboard to copy your device ID and proceed to Step two Generating the serial number kayako 35 Step two Generating the serial number Browse and log in to your members area on the Kayako web site http members kayako net
20. onents you want to install and uncheck the components you don t want to install Click Next to continue Select components to install En Program Files required nani j Start Menu Shortcuts Space required 8 8MB Configure the installation options as appropriate e Program Files this option is required for the installation of InstaAlert The Program Files consist of the core files needed for InstaAlert to function e Start Menu Shortcuts this is optional Enabling this option will install a shortcut to the InstaAlert program in the Start Menu Press the Next button to continue kayako 16 Step four Installation location InstaAlert Setup Choose Install Location Choose the folder in which to install InstaAlert Setup will install InstaAlert in the following folder To install in a different folder click Browse and select another folder Click Install to start the installation Destination Folder Si eren FilesiKavakolInsta lert Space required 8 8MB Space available 171 1GB e Destination Folder the location within the file system where the InstaAlert program files are to be installed It is recommended you leave the Destination Folder setting as what is given as default normally within the Program Files folder Press Install to proceed with the installation The InstaAlert program files will now be installed onto the system and configured This process is automa
21. reachable you will be notified if this option is enabled e Retrieve ticket data every X minutes the interval in minutes between each data refresh as described above e Minimize on Startup enable this option to have InstaAlert minimize itself to the system tray whenever the program starts up e Start with Windows enable this option to have InstaAlert start every time Windows loads e Log in on Startup enable this option to have InstaAlert log in to the support desk and retrieve data as soon as the program starts up Press the Next button to continue kayako 22 Step four Alerts r InstaAlert Setup Step 4 of 5 Alert Settings Play alert sound Sound File C Program Files Kayako Instadlertitick IC Q e Enable pop up alerts enabling this option will pop up a small window in the bottom right hand corner of your screen when a new ticket or reply arrives e Play alert sound enabling this option will play a short notification sound whenever an alert occurs e Sound File the location of the file used to draw attention to an alert as described above Press the Next button to continue kayako 23 Step five Language r InstaAlert Setup Step 5 of 5 Language Settings Language Pack English U 5 Default xml Which language pack InstaAlert will use is configured here By default the only language pack for InstaAlert bundled with the inst
22. running the LiveResponse WinApp When left unchecked clicking on a new ticket alert for example will open up your staff control panel in your system s default web browser kayako 28 Options Network InstaAlert Options General Network Alerts Startup Language About Proxy Settings Use HTTP Tunneling If connection to your eSupport or SupportSuite installation through a proxy is required the proxy settings can be enabled and configured here Normally users operating from a regular home or office network need not configure any proxy settings kayako Options Alerts InstaAlert Options General Network Alerts Startup Language About Alert Settings Play alert sound Sound File C Program Files Kayako InstaAlertitick LJ Alert Display Time Display alert pop ups for second s Set to zero for infinite display time When an alert is received MV Blink tray icon for 120 2 seconds Stop blinking when an alert is manually closed e Enable pop up alerts enabling this option will display a small alert in the bottom right hand corner of your screen indicating a new ticket or new ticket reply as shown below 29 Clicking this alert will option up the ticket in a browser window or LiveResponse application depending on your configuration in Options General ay Temp InstaAlert 03 40 This is a test ticket
23. set up files 10 Getting the latest version 11 Installation GUNG 6 ssssss2us2u2222020202u2u2u0202u2unununnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 12 Step one 13 Step two License agreement 14 Step three Component selection 15 Step four Installation location 16 Step five Completion 17 First time Configuration Guide ccccscneecseescceeseeessseeseseeseneeseeessseeseserssserss LO Step one 19 Step two Authentication details 20 Step three General settings 21 Step four Alerts 22 Step five Language 23 Configuration amp Options sssssssssu 5252220002uunuuuuuunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 24 Accessing the options panel 25 Options General 26 Options Network 28 Options Alerts 29 Options Languages 31 Options Startup 32 Upgrading to InstaAlert Pro BERBER RRR RRR RRR EEE EEE EEE RRR RRR RRR RRR RRR RRR RRR eee 33 Step one Generating your device identification number 34 Step two Generating the serial number 35 kayako 4 Support FESOUPCES massive EEE EEE EEE E ENG EI EEN E aaa aaa aaa Kaka AO Frequently asked questions and tasks How can I make InstaAlert start up automatically when I log in to Windows How do I add a new language pack to InstaAlert How do I write a new language pack for InstaAlert What is the department tree that is only available in InstaAlert Pro How can I change the frequency InstaAlert polls for ticket updates How can I tell what version of InstaAlert I am run
24. tic kayako 17 Step five Completion After the automatic installation procedure has taken place you will be presented with the following finishing screen InstaAlert Setup Completing the InstaAlert Setup Wizard InstaAlert has been installed on your computer Click Finish to close this wizard Click here to visit the Kayako Support Center The installation is now complete Leaving the Run InstaAlert box ticked will launch InstaAlert immediately after you have pressed the Finish button Press the Finish button to finishing the installation and close this window kayako 18 First time Configuration Guide The first time configuration process is a procedure that you are taken through following the first run of the InstaAlert program The wizard will take you through the basic configurations required to get InstaAlert up and running kayako 19 Step one If this is the first time you have run InstaAlert you will be presented with the first screen of the first time setup wizard This wizard will guide you through the steps necessary to customize the installation and connect to your eSupport or SupportSuite installation A InstaAlert Setup Step 1 of 5 ME Welcome to Kayako InstaAlert This wizard will guide you through the steps necessary to customize your InstaAlert settings to best suit your needs Press the Next button now to begin Cancel Press the Next button to continue
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