PCS 410 and 50 User Manual Whats New in Version 32 V32 1107 2
Contents
1. Enter Enter Answer a call CTRL A Answer a call CTRL V Cmd V Divert an incoming call to voicemail Answered Call F1 Fnt F1 Park a call on Park icon 1 F2 Fn F2 Park a call on Park icon 2 F3 Fn F3 Park a call on Park icon 3 F4 Fn F4 Park a call on Park icon 4 F5 Cmd 5 Go to Contacts Directory F6 Cmd 6 Go to Users Directory PT Cmd 7 Go to Departments Directory F8 Cmd 8 Create a new Contact using the number from the connected call F10 Cmd 0 Enter an Account Code CTRL D Cmd D View the Directory icons 5 Series V3 2 1107 2 3 What s new in Version 3 2 PCS 400 410 and 50 User Manual splicecom PCS 400 410 and 50 User Manual What s New in Version 3 2 CTRL I Cmd I View the configured web page CTRL K Cmd K Access the Dial Pad in order to enter additional digits CTRL N Cmd N Add a Note to a Call CTRL R Cmd R To start and end recording of the current call Esc Esc Clear current call Multiple Calls Enter Enter Transfer a call CTRL A Cmd A Switch toggle between the two connected calls CTRL V Cmd V Create a Conference with the two connected calls Contacts Users Departments Directories Enter Enter Dial the selected entry CTRL I Cmd lI View the selected Uset s or Contact s details CTRL S Cmd S Further Numbers access all numbers stored for the select User or Contact or ac2. Ka Splicecom gt maximiser PCS 400 410 and 50 Uset Manual Whats New in Version 3 2 Sp l iceco mS PCS 400 410 and 50 User Manual What s New in Version 3 2 Contents This document details the new sections that appear in the PCS 400 410 and 50 User Manual for maximiset s version 3 2 software on the 5 series Each section has been listed in the same order that they appear in the manual SGfEE N SAVET TURNEE RETER EE E A AA 1 Answering a Callnniisseiiriiiniiin ann EE ETEA EA a 1 Call Pick UB ccicianiiieiteserateieentin e EN N RN n Ra 1 Entering Further Numbers sininceiininiimirnnnnicmaanmunmananeinnne EAA 1 Call count via FAVOUrtE Sanna a A A E a 1 Chateme your RINO LUNES norisansor arean E inane mii anata 2 Working with ContACS usonan saana ARE A A E A R 2 Using a Assistant Telephone Num b t cesirscrircnns iri tann ana aa ERRE 2 Setting Preferences for a PCS 50siri ai i i eii Ea oie ia D Er n SaR 2 Keyboard Short CUTS esient asrus rierrresn eirese Eoia oie eraki ENEE S EnS ENEA EEEE ERE aE eA OIE E REES 3 5 Series V3 2 1107 2 i What s new in Version 3 2 PCS 400 410 and 50 User Manual What s New in Version 3 2 Spl iceco mS PCS 400 410 and 50 User Manual Screen Saver By default between 7 pm and 8 am each day a screen saver will replace your Home Page Touch or click on the screen to return to your Home Page However the time that the screen saver will appear can be changed by your System Administrator or it co
3. cess the voicemail button for the selected User or Department F9 Cmd 9 Toggle between displaying Contacts by Company Name or Contact Name Delete Delete Delete the selected entry Esc Esc Exit return to the previous screen Further Numbers T T Dial the Telephone number M M Dial the Mobile number H H Dial the Home number 1 1 Dial the Spare1 number 2 2 Dial the Spare2 number Alt T Alt T Send SMS to the Telephone number Altt M Altt M Send SMS to the Mobile number Alt 1 Alt 1 Send SMS to the Sparel number Alt 2 Alt 2 Send SMS to the Spare2 number Redial Number list Enter Enter Dial the selected entry CTRL A Cmd A Create a Contact from the selected entry or view the selected Uset s details CTRL S Cmd S Further Numbers access all numbers stored for the select User or Contact or access the voicemail button for the selected User or Department CTRL V Cmd V Connect directly to the selected User s voicemail Delete Delete Delete the selected entry Esc Esc Exit to return to the Home page 5 Series V3 2 1107 2 4 What s new in Version 3 2 PCS 400 410 and 50 User Manual splicecom PCS 400 410 and 50 User Manual What s New in Version 3 2 Incoming Call History Enter Enter Dial the selected entry CTRL A Cmd A Create a Contact from the selected entry or view the selected User
4. s details CTRL G Cmd G Record a new greeting CTRL N Cmd N Generate a nuisance number from the entry selected CTRL P Cmd P Listen to the selected message CTRL R Cmd R Record a memo CTRL S Cmd S Further Numbers access all numbers stored for the select User or Contact or access the voicemail button for the selected User or Department Delete Delete Delete the selected entry Esc Esc Exit to return to the Home page Listening to a voicemail message CTRL A Cmd A Forward by 2 seconds CTRL B Cmd B Rewind by 2 seconds CTRL F Cmd F Forward the message CTRL N Cmd N Play next message CTRL O Cmd O Play old messages CTRL P Cmd P Play previous message CTRL S_ Cmd S Save the message Delete Delete Delete the message Forwarding a voicemail message Enter Enter Enter the selected User or Group to the Forward List Delete Delete Delete the selected User or Group from the Forward List CTRL F Cmd F Forward the message to the selected User s or Group s Hot Desking Enter Enter Log in Delete Delete Log off 5 Series V3 2 1107 2 5 What s new in Version 3 2 PCS 400 410 and 50 User Manual
5. ther information Working with Contacts You will only be able to add or delete a Contact or make a change to an existing Contact if given the required permission Please refer to your system administrator for further information Using an Assistant Telephone Number Please note that if the Assistant field available via the Numbers tab of the User Configuration form is grey then you are unable to edit this field Please refer to your System Administrator for further details Setting Preferences for a PCS 50 Proxy Server the IP address of the proxy server to be used by the PCS 50 when viewing web pages Please refer to your system administrator for further information Start Minimized This option if selected will automatically minimise the PCS 50 to the System Tray when the application is opened This feature will operate when the application is next started and will also tick the Mimimize to System Tray option if not already selected Pop On Connect this feature is used in conjunction with the Minimize to System Tray feature and when the PCS 50 is used in partner mode If enabled the application will pop up once the call has been answered by the handset Remote BLF this option will enable or disable the busy lamp field feature when this PCS 50 is used across for example a VPN connection Please note do not use this feature when this PCS 50 is used on the local LAN Dedicated Console Mode When enabled Call Status will not displa
6. uld appear after a specific idle time Please refer to your System Administrator for further information Answering a Call PCS 50 users please note your Preference setting will determine when Call Status will be displayed when you receive a call Therefore if the default functionality as described in this section does not occur please refer to the Setting Preferences for a PCS 50 section or to your System Administrator for further details Call Pick up If you are currently on a call when you pick up a ringing call your original call will be parked in the first available park slot Entering Further Numbers Please note that if the Mobile and Home fields available via the Numbers tab of the User Configuration form are grey then you are unable to edit these fields Please refer to your System Administrator for further details Call count via Favourites The Favourites list will display the number of calls waiting to be answered on a User s extension and queuing for a Department TOX Home fj ohn Paul E Sam fk 2 Support 5 Series V3 2 1107 2 1 What s new in Version 3 2 PCS 400 410 and 50 User Manual Sp liceco mS PCS 400 410 and 50 User Manual What s New in Version 3 2 Changing your Ring Tunes If no ringing is required create a Ring Tune using a tune number where no corresponding WAV file is stored on your PC By default this will be Ring Tune 7 8 9 Please refer to your system administrator for fur
7. y until a call has been answered This is useful when the Auto URL On Ring feature is used for User calls Department calls or for calls from a specific Contact The web page will not display on your PCS 50 until the call has been answered This means that if you are viewing a web page when a call is received this will not be replaced by the web page specified by the Auto URL feature unless you decide to answer the call Please refer to your system administrator for further information 5 Series V3 2 1107 2 2 What s new in Version 3 2 PCS 400 410 and 50 User Manual splicecom PCS 400 410 and 50 User Manual What s New in Version 3 2 Keyboard Short cuts Home Page Windows Apple Mac Fl Cmd 1 Go to Dial Pad F2 Cmd 2 Go to Favourites F3 Cmd 3 Go to Pick Up screen F4 Cmd 4 Go to Redial Number list F5 Cmd 5 Go to Contacts Directory F6 Cmd 6 Go to Users Directory F7 Cmd 7 Go to Departments Directory F8 Cmd 8 Create a new Contact F10 Cmd 0 Enter an Account Code CTRL M Cmd M Go to Incoming Call History Browsing Web Pages CTRL C Cmd C Copy to the clipboard Backspace Backspace Back one page Dial Pad F1 Fn F1 Pick up call from Park icon 1 F2 Fn F2 Pick up call from Park icon 2 F3 Fn F3 Pick up call from Park icon 3 F4 Fn F4 Pick up call from Park icon 4 CTRL M Cmd M Go to Incoming Call History Receiving a Call
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