User's manual - NBS Technologies
Contents
1. neral information TRADEMARKS JAVELIN is a registered trademark of NBS Technologies Windows and MS DOS are registered trademarks of Microsoft Corp All other marks are trademarks or registered trademarks of their respective holders COPYRIGHT NOTICE This document contains information proprietary to NBS This document and the information contained within is copyrighted by NBS and may not be duplicated in full or in part by any person without written approval from NBS While every effort has been made to keep the information contained within current and accurate as of the date of publication no guarantee is given or implied that the document is error free or that it is accurate with regard to any specification NBS reserves the right to make changes for the purpose of product improvement at any time APPENDIX G Rev 1 32. E JAVELIN Appendix F Technical Support If for any reason you require product technical support please contact the distributor where you purchased your equipment If they cannot help you or at their direction contact NBS For Support in Europe Middle East For Support in North and Africa and Asia Pacific South America NBS Technologies NBS Technologies 7 Byfleet Technical Centre 10925 Bren Road East Canada Road Minneapolis MN 55343 West Byfleet United States of America Surrey KT14 7NB United Kingdom Tel 1800 524 0419 or 1 416 840 8620 Tel 44 1932 351531 Fax 1 952 912 9439 Fax 44 1932 351382 Email Email technical support nbstech com techsupport cp am nbstech com Web www nbstech com HOW TO RETURN YOUR PRINTER If you have purchased your printer from an NBS distributor please first contact them on their return procedures Alternatively contact the appropriate NBS Technical Support Department details above for instructions before shipping your printer Only complete goods in their original packaging with a valid Returned Materials Advice RMA number clearly marked on the outside can be accepted for return to NBS APPENDIX F Rev 1 3 O General information O Getting Started O Operation O Starting to Print Cards O Cleaning O Trouble Shooting O Technical Specifications 53 JAVELIN European Council Directive Compliance to Standards 8
3. with HICO encoding or LOCO encoding When loading cards into the card cartridge please ensure that the magnetic stripe is facing down and closest to the rear Also available are printer models with the magnetic read write head positioned above the card path with HICO encoding or LOCO encoding When loading cards please ensure that the magnetic stripe is facing up and closest to the rear Approved HICO amp LOCO PVC cards are available See Appendix D ONLY USE cards that comply with ISO 7810 amp 7811 standards for magnetic stripe cards The magnetic stripe must be flush to the surface of the card to work properly Never use taped on magnetic stripes Rev 1 3 General information B MAGNETIC ENCODER CLEANING There exists two different processes to clean the magnetic stripe encoder The first process consists of a standard cleaning of the printer This cleans the most important parts of the printer including the printhead transport roller and magnetic stripe encoder refer to chapter 4 Cleaning for more instructions The second process consists of a cleaning of the magnetic encoder using the menu button from the LCD Display To access the magnetic encoder cleaning menu proceed as below 1 Leave power on Remove cards from the card cartridge Insert one pre saturated cleaning card provided through slot on the side of the card cartridge Press the menu button until the LCD screen sh
4. 3 D general JAVELIN 1 Getting started 1 1 Unpacking your card printer Your J420i printer ships in a carton and protective anti static bag Keep all packing material in case you need to move or re ship the printer While unpacking inspect the carton to ensure that no damage occured during shipping Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer GETTING STARTED Rev 1 3 General information In addition to user documentation make sure the following items are included with your J420i printer CLEANING KIT J a N POWER CABLE J USER MANUAL amp PRINTER DRIVER CD J INTERFACE CABLE QUICK START nr QUICK START GUIDE COLOUR RIBBON s o Not supplied with Ethernet option If any items are missing please contact your dealer To reorder please refer to Appendix D of this manual GETTING STARTED Rev 1 3 1 2 Indicators and Controls Seneral Your J420i printer has an LCD Display two LEDs and two panel buttons information F LCD Display Power LED Clear Button Select Alert LED Menu button Next LCD DISPLAY The 16 character LCD Display is used for Showing the printer s current status Providing operator and service messages Chapter 5 LEDS
5. CARTRIDGE v This item is used for loading cards 1 Rotate clear cover down 2 Install cards as shown 3 Close clear cover OPERATION Rev 1 3 General information a OPERATION DO NOT bend cards or touch print surfaces as this can reduce print quality The surface of the cards must remain clean and dust free Always store cards In an enclosed container Ideally use cards as soon as possible If cards stick together carefully shuffle them See Chapter 6 Technical Specifications for card requirements and capacities Rev 1 3 Seneral B INSTALL CARD CLEANING CARTRIDGE information This item is used to clean the cards entering the printer and must be fitted before using the printer E Z 2 Open printer cover and remove the yellow reminder tape from the location for the cleaning cartridge 3 Make sure the arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place OPERATION Rev 1 3 C CARD THICKNESS CONTROL LEVER This item is operated by the user to prevent more than one card feeding into the printer at the same time and causing a jam neral information Open cover and adjust lever to the correct position for the card thickness you are using Repeat for different card thickness Factory setting is for 30mil 0 762 mm card thickne
6. cleaning roller into cartridge To avoid contamination always hold the cleaning roller assembly by the ends 5 Carefully peel off wrapper from new cleaning roller while in cartridge 6 Replace cartridge into printer Make sure the arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place DO NOT touch the roller surface that contacts the cards 7 Close cover See Appendix D for replacement cleaning rollers Although the CLEAN PRINTER message is displayed until maintenance has been performed the printer will continue to operate CLEANING Rev 1 3 ces neral information JAVELIN 5 Troubleshooting This section offers solutions to potential problems you may experience with your J420i printer The table below lists the screen messages that will be displayed on the printer s LCD both during normal operation and to alert operator of any error conditions There is also some additional information dealing with quality issues concerning printing onto cards 5 1 Interpreting LCD Display messages The printer is performing an l WAIT l TEMPERATURE Print head cool down mode Wait for READY message DOWNLOADING The card data is being E DATA transaid Wait for card printing to start PRINTING YELLOW The yellow panel is being printed ee PRINTING MAGENTA The magenta p
7. it would be if it were used with an i Series printer 10 Will non i Series ribbons work on i Series printers No i Series printers require use of i Series ribbon for full colour printing or printing with multi panel ribbons Non i Series monochrome single panel ribbons function on Series printers 11 Where can I buy i series ribbons Javelin Series ribbons are available only from authorised Javelin card printer dealers 12 Do i Series ribbons require any special care or handling No The storage and handling requirements are the same as non i Series ribbons 13 Who do I contact if have any other questions Contact your Javelin dealer for any questions related to Javelin card printers APPENDIX A Rev 1 3 General information cs JAVELIN Appendix B Magnetic Card Stripe Encoder This section contains information on the additional operations of the J420i printers with magnetic card stripe encoder See Chapter 2 for location INTRODUCTION Operation and maintenance requirements for the J420i printer with the optional magnetic card stripe encoder See Chapter 2 for location The magnetic encoder can be set for either high or low coercivity APPENDIX B Rev 1 3 neral information STRIPE UP y APPENDIX B A MEDIA LOADING ORIENTATION The magnetic encoder is a factory installed item with the read write head positioned below the card path available
8. more instructions Rev 1 3 info e mation neral 4 Loading cards Step 1 Step 2 Step 3 First shuffle a stack of new cards to reduce any electrostatic charge Always handle cards by their edges Refer to printer user s manual chapter 2 for more instructions 5 Set card thickness control lever This item can be operated by the user to set the card thickness and to prevent more than one card feeding into the printer at the same time and causing a jam simply move the lever to adjust correct card thickness position Refer to printer user s manual chapter 2 for more information 6 Starting to print cards First connect the interface cable and install the windows driver on your pc Refer to printer user s manual chapter 3 for more instructions Rev 1 3 Seneral information User s manual INTRODUCTION Thank you for choosing the Javelin J420i plastic card printer These printers produce cards ideal for personalised identification access control visitor membership promotion and luggage card badges and tags This manual guides you to an efficient start up and operation of your new card printer J420i PRINTER MODELS Here is a quick review of the Javelin card printer series numbering and lettering system to help you The Javelin J420i plastic card printer employs dye sublimation and resin thermal transfer technologies Model numbers include identifiers
9. that specify options are shown using the following lettering conventions J4201 X X M Magnetic Encoding Optional E Smart Card i Intelligent printer Use only TrueColours colour ribbons from Javelin Dealers This information can be found on the printer serial number panel and is also shown on the test card GENERAL INFORMATION Rev 1 3 info Seneral ICONS mation GENERAL INFORMATION Throughout this manual different icons highlight important information as follows Important general information Mechanical hazard such as one associated with moving parts capable of resulting in equipment damage or personal injury Electrical hazard such as an exposed voltage point capable of causing electrical shock and personal injury Rev 1 3 c eral information TABLE OF CONTENTS T CETINE STARTE a ee eee eee 1 1 1 Unpacking your card printer cnc0cc ode cieesescuwedesestmeressossunesers tenders eens 1 1 2 Indicators and controls cisxss0scixsxsnneneassnace es aisnaideadsauaesucsdsmnwiien tounge 3 1 3 Printer installation cccccccce cece eee eee eens eee eeeeeeeeeneeaeeateeaeeateeaenas 4 OPERATION pvisssssssssssssssssssssesssssssssssssasssssssesssssassssessessneesen 5 Oe 1 Printer TESCURES itccerianiichvraectdahaiaisddin rien ideiedrehiiacaa piacere o 2e Lodno ODON S sesmsraorine isr E a e an 6 2a GING CAUD etyre ner a ara 8 Pa Care Carella yah ccninininanc
10. 050mm 3 375 0 010 in 85 72 pesmi Radius 0 125 in 3 18mm 0 009 0 034 in 0 23 0 84mm ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD yo Y 0 623 in 15 82mm 0 218 in 5 54mm max pE O 0 115 in 2 92mm 0 221 in 5 62mm max gap lc 210 in 0 631 in 54mm 54mm ia 0 790 in 21 87mm 0 782 in 19 87mm Min MAGNETIC STRIPE O 0 115 in 2 92mm _ CHIP POSITION FOR SMART CARD 0 218 in 0 01 in 5 54mm Max 2 54mm Min gap 0 623 in 15 82mm Min 0 395 in 8 25mm 0 403 in 10 25mm Max TECHNICAL SPECIFICATIONS Rev 1 3 Ribbons neral information Overlay Varnish Interfaces Mechanical Electrical TECHNICAL SPECIFICATIONS Monochrome 1000 cards roll Monochrome colours black red blue green silver gold white scratch off Monochrome 1500 cards roll black only K resin 0 500 cards roll K dye Q 500 cards roll YMCKOi 200 or 330 cards roll YMCKOKi 170 cards roll Thermal transfer Resin ribbons offer more durability than dye sublimation with greater resistance to scratches and UV induced fading Dye Sublimation printing requires dye sublimation ribbons with either black or cyan magenta and yellow plus black resin panels Thermal transfer e 4 microns thick e Clear and holographic options Clear Genuine Secure Hologram Custom Hologram Centronics Parallel Standar
11. 6 APPENDIX D Rev 1 3 info e mation neral Varnish Overlay Ribbons 6 11 32 701 Clear 350 cards 6 11 32 702 Genuine Secure 350 cards CARDS The following plain white plastic cards are available for use in the J420i printer NBS D RTE Part Number SSENIPEION 9 19 00 009 Cards with no magnetic stripe 91900011 Cards with low coercivity magnetic stripe g 19 00007 Cards with high coercivity magnetic stripe g 19 00003 Self adhesive cards to fix onto proximity cards Many other card types are also available ask your dealer for more information APPENDIX D Rev 1 3 info Seneral ACCESSORIES mation 2 33 11 001 2 33 13 000 2 33 12 000 61100914 61100915 61100916 6 11 00 902 61100912 61100913 e309 12212 2 42 62 420 2 42 62 421 2 40 40 000 APPENDIX D Accessories available for J420i printer are listed below NBS a Part Number Description Mifare contactless encoding kit to be fitted to a J420i or J420iM printer Includes integrated Mifare encoder software tools RS282C interface and documentation smart Card contact encoding kit to be fitted to a J420iE or J4201EM printer Includes integrated smart card coupler software tools RS2382 interface and documentation Combined Smart Card contact amp Mifare contactless card encoding kit to be fitted to a J420iE or J420iEM printer Includes integrated smart card coupler software tools RS232C interface and do
12. 9 336 EEC EMC Directive EN 55022 B aia cer modified by Immunity to 92731 MERG and EMC Directive EN 500082 1 j Electromagnetic 937 Ga 7EEG 1992 Disturbances 73 23 EEC modified by 93 68 EEC Low voltage Directive EN 60950 Product Safety Model J420i conforms to the following specification FCC Part 15 Subpart A Section 15 107 a and Section 15 109 a Class A digital device Supplemental Information This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense This device complies with Industry Canada ICS OO3 class A requirements APPENDIX G Rev 1 3
13. AL SPECIFICATIONS esssssestesesesseseseeesesees 34 GENERAL INFORMATION Rev 1 3 General APPENDIX A information JAVELIN SERIES INTELLIGENT PRINTING SYSTEM assssssssssssssssssnsnsnennnne 38 Frequently asked QueStions cccccccceeceeeeecucecceeeeeeesaueeeeeeeeeeaueennees 38 APPENDIX B MAGNETIC CARD STRIPE ENCODER ssssssssssssssrsnnnns 41 ETE PLUG NEN ais sein siens ise a E a peceeteeuwns 41 A Media loading orientation 20 cceee cette tee teececceaaeaeeeeeeeeeeeeeeteetetiees 42 B Magnetic encoder cleaning cccccccceceeeeeeeeeeteeeeeneneateaaeaneeaeeeeeeenees 43 APPENDIX C SMART CARD CONTACT STATION a assssssssnssssssssnnsnnnn 44 BINGE OCUG GION sacii AERAN 44 A Media loading orientation c ccccccccccseeceeeeseeseneeeeeeeeesesenieeteeeeeseeenaes 45 B Smart card contact Station Interface ccccccccccceccceeeseseeeeeeeeeeeeeeeees 45 APPENDIX D ACCESSORIES amp SUPPLIES raira ree 46 PIE DOMO sosed a E at etn tvs A E ae eget ee 46 E a ITE T EE EAA tv A E E EO E E S OE E E E 47 PIG CCS SOS saisisit a aeia a a EA 48 APPENDIX E WARRANTY INFORMATION ccccsssiencesnnssenesasrtieaencesciensannes 49 APPENDIX F TEGCRIMHICGA L STUPRO Dri a 51 eA Me eE E AEE AASS 52 Declaration of Conformity ccc ccccceccccccseeeeeeeeeeseencneeeeeeeeeesessieeeeteesseseeeaaes 52 Tadema E eai a E ER IEEE 53 Copyniant NOLICO ssie EEE ESEE 03 GENERAL INFORMATION Rev 1
14. BBON Starting to Print Gards MECHANICAL The printer has an error ERROR moving the card internally Cleaning Trouble Shooting Check the Windows driver options magnetic data and printer type General semeen mesons mewn aeron information ENCODING ERROR Data cannot be written or read Check that the cards are from the card s magnetic stripe loaded with the magnetic stripe in the correct orientation Check whether high or low coercivity cards have been specified Check that the data conforms to ISO specifications See Appendix B of this manual for further information f READING ERROR Data cannot be read from Check that the cards are the card s magnetic stripe loaded with the magnetic stripe in the correct orientation Check whether high or low coercivity cards have been specified Check that the data conforms to ISO specifications See Appendix B of this manual for further information Empty the reject box and REJECT BOX FULL THE Wee pele press the right panel button MAGNETIC ERROR The printer cannot detect a Check the card orientation magnetic stripe on the card FLASH ERROR Contact your dealer for technical support Ribbon Errors Check that the print ribbon has not run out Lock and then unlock the print head assembly this resynchronises the ribbon automatically When using a colour ribbon it should advance automatically so that the leading edge of the yellow panel is bene
15. DO User s manual JAVELIN J420i O www nbstech com Getting Started O Operation O Starting to Print Cards O Cleaning Trouble Racog JAVELIN O NBS Technologies December 2005 Technical Specifications Rev 1 3 General informatior Quick Start i Before starting to work with your new JAVELIN card printer please refer to this Quick Start guide For more complete information regarding all aspects of your printer s operation please refer to the main chapters of the printer user s manual 1 Install card cleaning cartridge The card cleaning cartridge is packed separately from the printer in a protective plastic bag Remove carefully and peel off tape from the cleaning roller before installing it Refer to printer user s manual chapter 2 for more information about the cleaning cartridge 2 Install card output hopper This two items are delivered separately from the printer in protective plastic bags Refer to printer user s manual chapter 2 for more information 3 Loading ribbon First turn on the power to the printer and raise the printhead Ribbon loading involves the placement of the ribbon onto the supply and take up spindles As soon as the ribbon is installed and the printhead is locked down the spindles will automatically rotate to take up any slack and to synchronize the ribbon to the correct panel Refer to printer user s manual chapter 2 for
16. EAN PRINTER message is displayed until the cleaning process has been performed the printer will continue to operate CLEANING Rev 1 3 __ General 4 2 Cleaning the Printhead informatior Cleaning the printer using the cleaning system with cards usually suffices However cleaning the printheads using swabs can remove more stubborn deposits v when print anomalies persist To avoid deposits only use foam tipped swabs 1 Raise print head and remove the ribbon 2 Clean print head by moving the alcohol moistened swab tip side to side across print head elements Only use moderate force To re order swabs see Appendix 0 Never use a sharp object to scrape deposits from the printhead Permanent damage will result CLEANING Rev 1 3 __ General 4 3 Card Cleaning Cartridge informatior Your J420i printer also has a card cleaning cartridge This item cleans the cards entering the printer To ensure print quality the adhesive cleaning roller v requires periodic replacements CLEAN PRINTER WHEN TO MAINTAIN When LCD screen reports message Run a printer cleaning first see 4 1 Cleaning System for more instructions HOW TO MAINTAIN 1 Qpen cover and locate cleaning cartridge 2 Gently remove cleaning cartridge by rotating up and away from printer Continued on next page CLEANING Rev 1 3 neral information 4 Install new
17. The two LEDs are used for Green Power LED Amber Alert LED with beeper This alert LED is on when an error condition exists The beeper will sound three alert beeps and the LCD display will show the associated error message PANEL BUTTONS The menu button left is a push button used for Bringing printer into menu mode when pressed with the printer showing READY on the LCD Display Using in menu mode to scroll through menu options The Clear Button right is a push button used for Clearing an error status when LCD display shows an error report and alert LED is on Invoking automatic retry of the operation which gave the error Selecting a menu option when in menu mode NOTE the buttons beep when pressed GETTING STARTED Rev 1 3 1 0 Printer Installation Seneral The following will guide you through the installation of your J420i printer information CAUTION Limit AC power supplied to the J420i Printer to 110 230 V AC 60 50 Hz for an associated 680 mA 310 mA Limit excess current draw to 16 amps or less using an associated circuit breaker or other such device Never operate the printer in a location where operator computer or printer can get wet Personal injury could result The printer must be connected to an earthed electrical power supply and properly protected against electrical surges and grounding faults Place the printer in a location that allows easy acce
18. ain your factory warranty Other than the recommended cleaning procedures described in this manual allow only NBS authorised technicians to service the J420i printer NEVER loosen tighten adjust or bend etc a part or cable inside the printer NEVER use a high pressure air compressor to remove particles in the printer CLEANING Rev 1 3 4 91 Cleaning System Seneral information Your J420i printer includes a simple cleaning system using the pre saturated cleaning cards provided The regular use of these cards will clean and maintain important parts of your printer including the printhead and transport rollers CLEAN PRINTER WHEN TO CLEAN When LCD screen reports message HOW TO CLEAN 1 Leave power on Open cover and release print head bracket to remove ribbon 2 Remove any normal cards from the card cartridge Insert one pre saturated cleaning card provided through slot on the rear of the card cartridge Close the printhead bracket Close the cover 3 Press the right panel button for a few seconds The card will feed into printer and carry out the cleaning process Repeat the process with a new cleaning card if necessary Note For a printer cleaning prior to the WHEN TO CLEAN signal press the left panel button until the LCD screen shows CLEANING MENU Press the right panel button to select and one more time again to run the cleaning process Repeat first steps 1 amp 2 above Although the CL
19. anel is printing as PRINTING CYAN The cyan panel is printing i TROUBLESHOOTING Rev 1 3 O General information A monochrome panel is Getting PRINT HOLOGRAM A hologram overlay is printing ee Started z arry out the cleaning The printer is prompting the CLEAN PRINTER operator maintenance procedure as detailed in section 4 of this manual Carry out the cleaning procedure as detailed in Appendix B of this manual The printer ribbon has run out Replace printer ribbon Remove the jammed card Ensure that the card is not out of specification Ensure the cleaning cartridge is correctly fitted The card cartridge is empt AGG mare carea Or Anush OUT OF CARD ge pey the card feeder to accept or the card has mis fed the cards The printer has an error Pemove card ROTATION ERROR moving the card in the flipper HEAD OPEN The printhead is not locked Lock the printhead in its into position lower position Check that the data is COMMAND ERROR The data being sent from the host is not recognised suitable for printing Try reprinting a card from PARAMETERS The features of the card are O ERROR not recognised Technical known good data Specifications 25 TROUBLESHOOTING Rev 1 3 O CLEAN MAG HEAD The printer is prompting the operator The printer is performing an Operation internal cleaning routine The ribbon has not been removed while the cleaning operation is in progress REMOVE RIBBON O OUT OF RI
20. ath the print head Ensure that the correct ribbon type has been specified in the Windows driver Card Feed amp Mechanical Errors Ensure that the card thickness adjustment has been set up correctly to allow one card to feed Continued on next page TROUBLESHOOTING Rev 1 3 Seneral Magnetic Encoding Errors Check that the cards are inserted correctly in the information printer Ensure that the cards are low or high coercivity as required and are set up correctly in the printer driver a Cleaning Alert The printer has counted the number of cards printed and has automatically flagged that a cleaning routine needs to be carried out See Chapter 4 Rev 1 3 General information 5 2 Print Quality Issues This section will help you resolve print quality problems The print quality is dependent on several factors The two most important factors that will increase your print quality are cleanliness and card stock To diagnose and fix print quality problems follow the troubleshooting procedure below e Small spots appear on the printed card with a non printed area or a different colour ff z Possible Cause Jj Vj YY A Contamination on the card surface V7 yo B Dust inside the printer and or dirty cleaning roller f jj LL gt Solution A 1 Check that cards are stored in a dust free environment A2 Use a different supply of cards B1 Perform a cleaning of the printer See cleaning secti
21. cumentation Cleaning kit cleaning cards 50 and swabs 25 Cleaning cards 100 Swabs 25 Replacement printhead kit Cleaning roller kit 5 Card cleaning cartridge USB cable 2 0m Centronics cable 3 0m Centronics cable Large input stacker up to 350 cards Rev 1 3 General information E JAVELIN Appendix E Warranty Information PRINTERS NBS JAVELIN printers excluding printhead are warranted against defects in material or workmanship Proof of purchase or shipment date is required to validate the warranty The warranty becomes void if the equipment is modified improperly installed or used damaged by accident or neglect or if any parts are Improperly installed or replaced by the user PRINTHEADS The original printhead is covered by an unlimited number of passes warranty The warranty period begins on purchase date To qualify for this warranty the printhead must be returned to NBS or to an authorised dealer Customers are not required to purchase NBS supplies media and or ribbons for warranty qualification However if it is determined that the use of other manufacturers supplies has caused any defect in the printhead for which a warranty claim is made the user is responsible for all charges required to repair the defect The warranty becomes void if the printhead is physically worn or damaged also if it is determined that failure to follow the preventive maintena
22. d RS 232C Serial Optional USB port Ethernet Optional Width 20 90 5381 mmt Depth 10 17 258 mm Height 10 76 273 mm Weight 27 5 lbs 12 5 kg t Measured without card feeder and output hopper 110 230 Volts AC 60 50 Hz FCC Class A CE UL and CUL approved Rev 1 3 info neral mation Environmental Operating Temperature GO to 86 F 15 to 30 C Operating Humidity 20 to 65 non condensing storage Temperature 23 to 158 F 5 to 70 C Storage Humidity 20 to 70 non condensing Ventilation Free air Options amp Accessories Centronics Cable 1 8 or 3 0 metres RS 232C serial port Large input stacker up to 350 cards O 76mm Smart Card Contact Station 0 76mm cards only Magnetic Encoder 0 76mm cards only Contactless MIFARE Card Encoder Cleaning supplies Service Manual For best results use only NBS approved card and TrueColours ribbon media Using non approved cards or ribbon media can void your warranty Refer to the Accessories section for more information about cards and ribbon media available from NBS TECHNICAL SPECIFICATIONS Rev 1 3 infor gt JAVELIN Appendix A JAVELIN Series Intelligent Printing System Fequently Asked Questions 1 What is the Javelin i Series The Series is a new line of Javelin plastic card printers that incorporates an innovative intelligent card printing system What i
23. d printer life printhead always use approved ribbons Only intelligent TrueColours colour ribbons purchased from Javelin dealer will work in the J420i printer DO NOT TOUCH the print head or the electronic components on the printhead carriage Discharges of electrostatic charge from the human body or other surfaces can damage the printhead or other electronic components used in this device 1 Remove ribbon from packaging 2 With printer power ON and READY status open cover and press down on the print head unlock lever to open the print head carriage The printhead carriage will pop open Continued on next page OPERATION Rev 1 3 General information 3 Load ribbon onto the supply spindle under printhead carriage and empty core with tape attached onto the take up spindle Make sure the ribbon comes off the top of the supply spindle and feeds to the top of the take up spindle 4 Push down on the print head lock lever until an audible click signals the locked down position Please note that the ribbon automatically synchronises whenever the printhead is locked down 5 Close cover Please note that the ribbon automatically synchronises whenever the printhead is locked down The card flipper will not operate and an error will be indicated if you try to flip a card when the cover IS Open OPERATION Rev 1 3 General 2 3 Loading Cards information r A CARD
24. e of ribbon detected What are the ribbon features of the new i Series Intelligent Printing System New HC High Colour Ribbon Formulation Prints in fuller richer colours for Improved colour reproduction with more vibrant colour range New Wider Ribbon Covers full range of edge to edge printing for better print quality and increased operating and density range to minimise potential for ribbon wrinkle RFID Intelligence Factory pre programmed ribbon type and image count information is communicated to the printer and driver at installation Image Counter Counts and saves number of images printed information This information is used to provide ribbon low status to the driver The number of images printed is continuously updated and saved in the smart chip on the ribbon cartridge or core so the ribbon knows how many card images have been printed This means ribbons can be removed or exchanged even if not fully used and reinstalled for use of the remaining panels What are the software driver features of the i Series Intelligent Printing System Automatic Driver Configuration Printer detects the Series ribbon type and the driver automatically configures the driver to select correct ribbon type Javelin Image Profile A software tool for Windows 98 and 2000 environments that enhances colours minimises whitewashing and enhances colour contrasts Ribbon Low Notification and Messaging Alerts user when ribbon is r
25. e the Javelin Install Wizard The Wizard will Automatically launch when the driver CD is inserted Check to see which operating system you are using Delete previous versions of the driver and clean up any necessary Registry entries You must select Remove from the install options to remove any previous driver versions Shut down of PC if necessary Install the new driver files and Registry entries to their correct locations Shutdown of PC is not required but it is advised The install Wizard will walk you through the appropriate steps Do not power the printer with USB attached The driver will prompt you for USB installation PRINTING A SAMPLE CARD Rev 1 3 neral information 3 2 Set Printer Driver Options The J420i printer screen appears Change the options as follows v 1 On the Device Settings tab the magnetic encoder feature is automatically enabled If you need to change settings for a Magnetic Encoder select Magnetic Encoder settings button 2 On the Advanced tab select card orientation Landscape or portrait Select Landscape in NT this is located under Document Defaults In Windows 2000 it is located under Print preferences 3 In the Ribbon section the ribbon type is automatically detected and enabled for you 4 Inthe same tab go to Black Panel area and select Text Only This option allows the text printing using the Black Resin Panel from the Colou
26. er off the printer and check the printhead cable connections D1 Call service for printhead replacement information For optimum print quality always keep cover of the printer closed except during ribbon loading and card thickness control procedures The card flipper will not operate and an error will be indicated if you try to flip a card with the cover open Rev 1 3 General information gt JAVELIN J 6 Technical General e Colour Printing Fonts Cards TECHNICAL SPECIFICATIONS Specifications High speed printing over 102 cards hour edge to edge in full colour YMCKOK throughput small footprint Windows Drivers for 98 NT 4 0 2000 XP Colour dye sublimation or monochrome thermal transfer printing 35 seconds per card 2 sides YMCKOKi throughput 300 dpi 11 8 dots mm print resolution Edge to edge printing standard Resident Arial Normal 100 Arial Bold 100 True Type fonts available via Windows Driver Types PVC Composite Card width length ISO CR 80 ISO 7810 2 125 54mm by 3 375 86mm Option Magnetic Stripe ISO 7811 Option Smart Card ISO 7816 2 Card thickness 0 25mm to 1 524mm Card feeder capacity up to 300 cards 10mil up to 100 cards 80 mil Card output hopper capacity 300 cards 10mil up to 100 cards 30 mil Rev 1 3 General information CARD DIMENSIONS ISO STANDARD DIMENSIONS FOR PLAIN CARD 2 125 0 002 in 53 98 0
27. inasabienad ail eadidimanartantetaaseiaiuns 8 B Card cleaning cartridge ciciiansicevecamaiaarniatiinrestierearnaiocascens 10 C Card thickness control lever cceceeceeeeec eee eeeeeeeeeeneeeeeenenes 11 D Card output hopper i ecssinnctnincna te oon teen talon econ etdnamed ha eienaiicnamancemnewmenaon 11 2 4 Reject card bOX esencasiaacen seacencesesscnrsonsdeesencdeasomeseutszersenavandeedeedans 12 2 5 Feeding one card at a timMe sssrssssrrrrrreerrrrrrreerrrrrrreerrrrrrrtere 14 26 Finca TeSt CANU ssamessieases innooi ke Enesi E RESOR EROSEN Cer SOERA RES 15 2 7 Printer menu information priets aatrnnnwieatnandeaagilean d nuaoassnn hh uaien avd usnehctones 16 3 PRINTING A SAMPLE CARD vivssscssssestsesesestsseseseeees 18 3 1 To install the J420i printer driver cccccecece cece eee eeeeeneeeteeaeeaees 19 3 2 Seb printer driver OpLON wieticaessGacrnsnnvrovnnwesedueievneueds RA EEA A 20 Sa PANENG a sample Card picirrcdecanesd areke rnane DE EAEE NR 21 GB CLEANING E 22 A T CICA SyS oessa aeie rsd nua ka ar ao E EERS 23 4 2 Cleaning the printhead vicvinssvsevsaeadeveccis weds vevemienerendaew oie wensenctane 24 4 3 Card cleaning Cartridge ccc cece eee e cece cece neces eee eeeeeeeeeeeeenneanes 25 5 TROUBLESHOOTING cecscssssssssesssesestesesesestestsesesesseeeseees 27 5 1 Interpreting LCD display messages ssssesrrrrrreerrrrrrrerrrrrrrrerrn 27 Se FNE GUAN SUGS aeris E peeiadainanp ares 31 6G TECHNIC
28. ioned A B Ribbon may not be synchronized on the correct colour panel position C Cards may not meet specifications D Dust inside the printer and or dirty cleaning roller gt Solution A1 Open cover and press down the printhead unlock lever to open the printhead carriage The printhead will move up A2 Check ribbon is properly rolled on ribbon cores A3 Push down on the printhead lock lever until an audible click signals the locked down position A4 Ribbon will automatically synchronize AS Print again Continued on next page TROUBLESHOOTING Rev 1 3 neral mation info TROUBLESHOOTING B1 B2 B3 B4 C1 D1 De Open cover and press down the printhead unlock lever to open the printhead carriage The printhead will move up Push down on the printhead lock lever until an audible click signals the locked down position Ribbon will automatically synchronize Print again Use a different supply of cards Perform a cleaning of the printhead see 4 2 Cleaning the printhead Replace cleaning roller see 4 3 Cleaning cartridge Printing shows blurry printed image e No printing on the card Possible Cause A Ribbon may not be installed in the printer B Cards may not meet specifications C Cable on printhead may be disconnected D Printhead elements may be scratched or burnt gt Solution A1 Check for ribbon in the printer B1 Use a different supply of cards C1 Pow
29. job and to clear the reject cards counter Rev 1 3 __ General 2 5 Feeding one card ata time informatior A manual feed slot is available on the rear of the card cartridge cover for feeding single cards Cleaning cards are fed manually through this slot THE CARD CARTRIDGE MUST BE EMPTY for manual card feeding to work properly For one at a time printing feed cards through slot on rear of card cartridge Do not feed more than one card at a time OPERATION Rev 1 3 General 2 6 Printing a Test Card information With ribbon and cards loaded your J420i printer is ready to print To check the operation of the printer you should print a test card 1 Press the menu button until the LCD screen shows SELF TEST Then press the select button once Press select again to print a Test Pattern 3 Atest card will print after a few seconds LCD display will show printing status Test card is printed on both sides of the card This is an example of the test card PLASTIC CARD PRINTER PRINTER J420iCEM Serial Number 23666 Firmware 4 00 300 dpi PLASTIC CARD PRINTER TEST CARD PRINTER J420iCEM Serial Number 23666 TINT a Firmware 4 00 300 dpi Front Side TEST CARD A eT Rear Side OPERATION Rev 1 3 General information 2 7 Printer Menu Information The printer is equipped with a LCD Display and two key b
30. nce schedule listed in the user s manual has caused defects in the thermal printhead for which a warranty claim is made SUPPLIES These are warranted to be free from defect in material and workmanship provided the user has complied with storage handling and usage guidelines established for supplies used with NBS Javelin printers APPENDIX E Rev 1 3 General information SPARE PARTS All parts maintenance kits options kits and accessories are warranted to be free of defects in material and workmanship This warranty becomes void if the item is modified improperly installed or used or damaged by accident or neglect Notes Failure to exercise caution to protect the equipment from electrostatic discharge damage adverse temperature and humidity conditions or physical abuse including but not limited to improper packaging shipping service or repairs performed by personnel not authorised by NBS or an authorised dealer may void the warranty NBS or its authorised dealer will at its option repair or replace the equipment or any parts which are determined to be defective within this warranty period and which are returned to NBS or its authorised dealer NBS specifically disclaims the implied warranties of merchantability and fitness for a particular purpose For full warranty terms please contact the Javelin dealer from whom you purchased your printer APPENDIX E Rev 1 3 General information
31. on B2 Replace cleaning roller see cleaning section e There are non printing horizontal lines white on the card surfaces JY JJ Possible Cause Vii A Ribbons is not correctly positioned GLIA we a ea MMMM e g scratched or burnt gt Solution A1 Qpen cover and press down the printhead unlock lever to open the printhead carriage The print head will move up A2 Check that the ribbon is properly rolled onto the ribbon cores and there are no wrinkles in the ribbon A3 Push down on the print head lock lever until an audible click signals the locked down position A4 Ribbon will automatically synchronize A3s Print again B1 Perform a cleaning of the printhead see 4 2 Cleaning the print head C1 Call service for print head replacement information TROUBLESHOOTING Rev 1 3 General e Printing shows very pale or inconsistent results information Possible Cause P A Ribbon may have been stored improperly or is damaged a B Cards may not meet specifications C Contrast and or Intensity may be set to values which are too high D Dust or embedded contamination on elements of the Printhead gt Solution A1 Change ribbon and print again B1 Use a different supply of cards C1 Adjust contrast and or Intensity values in software D1 Perform a cleaning of the Printhead see 4 2 Cleaning the printhead e Printing shows blurry printed image Possible Cause A Ribbon may not be correctly posit
32. ows CLEANING MENU Press the select button to select 6 Press the menu button again until the LCD screen shows CLEAN MAG HEAD 7 Run this operation by pressing the select button ISO STANDARD ENCODING Track Field Separato Track density Valid Characters of characters Alphanumeric ASCII 20 95t Numeric i 2 TOBPI KE 21 0BPI Numeric 107t 3 ASCII 48 62 Bit per inch t Except the character Including Start Stop and LRC characters Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO Standard Norms NOTE Refer to the card printer programmer s manual for complete programming information APPENDIX B Rev 1 3 General information cs JAVELIN Appendix C Smart Card Contact Station This section contains information on the additional operations of the J420i printers with smart card contact stations See Chapter 2 for location INTRODUCTION Smart cards can be either memory cards or contain memory and a microprocessor Data can be stored such as the holder s personal details together with advanced features such as security algorithms and biometic data such as fingerprint patterns The Javelin J420i printer have a contact station to connect a serial interface to the smart card contacts A suitable smart card coupler and associated software would be required external to the printer to communicate
33. r Ribbon 5 Close the Javelin J420i Printer screen Now that you have loaded media and set up the printer driver the J420i printer is ready to print PRINTING A SAMPLE CARD Rev 1 3 neral information 2 1 A 2 10 11 3 3 Printing a sample card Follow the steps below to print your first card Go to the Microsoft Word software If the printer was not selected as the default printer go to the file menu and select printer and choose Javelin J420i card printer in the printer names list Then close the print dialog box Come back to file menu and choose page setup Select size tab and in paper size choose card Then select the orientation landscape Go to margins tab set the top bottom left and right margins to O zero values Press OK to close page setup window The card appears on the screen Design a card with both black and colored text and with colored pictures as follows Once you are ready to print go to file and select print The printer will feed in a card and start printing the data download time will vary depending on the complexity of the card design and the processing speed of the computer Once the printing job is achieved the card is ejected from the printer PRINTING A SAMPLE CARD Rev 1 3 D General JAVELIN information s 4 Cleaning PROTECT YOUR FACTORY WARRANTY The recommended maintenance procedures must be performed to maint
34. s the i Series Intelligent Printing System The i Series Intelligent Printing System is combination of design features implemented in Javelin card printers printer drivers and Javelin printer ribbons that ensure easy economical high quality card printing on Javelin brand card printers What are the benefits of the new i Series Intelligent Printing System Easy to Use printer automatically detects the ribbon type and configures the driver eliminating extra steps and potential errors when setting up or changing print jobs Ribbon low alert tells the operator when there are 20 card images remaining on the ribbon and a replacement ribbon will be required soon Excellent Print Quality wider ribbon for edge to edge applications new HC High Colour ribbon formulation for fuller richer colours advanced image data processing for greater detail sharpness and control APPENDIX A Rev 1 3 General information What are the printer features of the new i Series Intelligent Printing System Image Data Processing Uses a method of data processing in the printer firmware to optimise how the image is printed The printer is able to process a wider range of colours resulting in greater image detail sharper images and better colour control Ribbon Type Detection The printer deploys RFID technology to detect the type of ribbon installed and interacts with the driver to ensure optimisation for printing with the typ
35. ss See diagram below Card thickness A 6Omil 1 524mm to 50mil 1 2 7mm B 40mil 1 016mm C 30mil 0 762mm DEFAULT D 20mil 0 508mm E Less than 20mil 0 508mm Start at lowest position and move lever up to match card thickness For other card thickness start lever at lowest position and move up until cards feed D CARD OUTPUT HOPPER This item is used for collecting printed cards Install card output hopper to printer by hooking over bottom edge of card exit aperture OPERATION Rev 1 3 General 2 4 Reject Card Box information The J420i printer is equipped with a reject card box v When an encoding can not be completed the card is ejected into the reject card box The J420i printer counts the number of cards which go into the reject card box After 20 cards the printer stops the amber LED flashes and a LCD message is displayed indicating the need to empty the reject box REJECT BOX FULL WHEN TO MAINTAIN When LCD screen reports message HOW TO MAINTAIN 1 Press the top of the reject card box door as shown Allow the door to swing down and open 2 Remove all cards from the reject card box OPERATION Rev 1 3 info General mation a OPERATION Swing up the reject card box door and press the top An audible click signals the locked position Press the clear button on the front panel to re start the current printer
36. ss to all sides The printer should never be operated while resting on Its side or upside down 2 Place the printer s power switch in the OFF 0 position 3 Insert the power cable to the printer power socket and attach to grounded electrical socket of the proper voltage and type 4 Attach interface cable to printer and computer and then secure 5 Switch power on CAUTION Intermittent or unpredictable operation may occur from unsecured connectors If damaged the power cable must be replaced by an exact equivalent Use only parallel cable under 3 metres in length GETTING STARTED Rev 1 3 gt JAVELIN General information 2 Operation 2 1 Printer Features The following shows the features found on your J420i printer STANDARD FEATURES OPTIONAL FEATURES Printhead A Magnetic Encoder Station Printhead Unlock lever B Smart Card Contact Station Card Output Hopper Card Thickness Control Card Cartridge LCD Display Card Cleaning Cartridge Reject Card Box o N N oA A WD gt PLEASE NOTE Any blue items inside the printer can be operated by the user OPERATION Rev 1 3 __ General 2 2 Loading Ribbons informatior The J420i printer requires approved ribbons See Appendix D The resin thermal transfer and dye sublimation ribbons are specifically designed for a your J420i printer For optimum performance an
37. ted through equipped with a ge Se g magnetic stripe encoder Offset X aa Y bb To show the X print location offset value in pixels aa To show the Y print location offset value in pixels bb Mag Option cccc To show the setting of the magnetic encoder as cccc which can be HICO high coercivity LOCO low coercivity NONE no encoder present Colour Parameters To show the intensity values of Yellow Y Magenta M and Cyan C panels and contrast value of Black resin K panel GOTOMAINMENU O O OPERATION Rev 1 3 General information E JAVELIN 3 Printing a sample card Printing with the J420i printer requires the Windows Printer Driver your card design issuing software or printer command level programming through the printer interface The J420i card printer can be used with Windows 98 ME 2000 XP or NT 4 0 operating system using the drivers provided with the printer Updated drivers can be downloaded from the NBS website www nbstech com This section contains information on the printing of a dual sided card in colour using the 6 Panel colour ribbon YMCKOKi and the Windows Printer Driver BEFORE installing updated printer driver versions always delete the existing printer driver version from your computer PRINTING A SAMPLE CARD Rev 1 3 neral information 3 1 To install the J420i printer driver automatically us
38. unning low 20 card images remaining and that a replacement ribbon will soon be required Changed Ribbon Type Notification Notifies user and requests confirmation when a newly installed ribbon is different than the previous ribbon used APPENDIX A Rev 1 3 General information 7 How do I know if I have an i Series ribbon The i Series designation is part of the ribbon description i Series TrueColours ribbons are packaged in blue boxes and are clearly identified on ribbon packaging and labelling In addition all i Series ribbons part numbers are different from non i Series ribbon part numbers A flange on the supply side of the ribbon core easily identifies unpackaged i Series ribbons i Series Ribbon Non i Series Ribbon Flange What is the difference between i Series and non i Series ribbons i Series multi panel ribbons have RFID technology that enables the printer and driver features of the Intelligent Printing System High Colour HC ribbon formulation and are wider for improved edge to edge printing The i Series ribbons are supplied with a replacement cleaning roller included in the box Will i Series ribbons work on non i series printers Yes Ani Series ribbon will work with a non i Series printer but when installed on a non i Series printer the ribbon will not be enabled through RFID technology This means the resulting colour imaging will not be as optimal as
39. urs colour ribbons supplied by Javelin dealers can be used in this printer O RIBBONS Operation Intelligent Javelin Encoded Ribbons O New rich colour formula essential for intelligent J420i printer 6 11 34510 Black resin overlay KrOi for text and bar codes 61134501 Intelligent TrueColours Two panel Ribbons Inc Cleaning Roller 6 11 34 509 Black dye sub overlay KdOi for monochrome photo 500 cards 500 cards Intelligent TrueColours Full Colour Ribbons Inc Cleaning Roller Starting to Five panel YMCKO 200 cards Print Cards 6 11 34 503 Five panel YMCKOi 330 cards 6 11 34 504 Six panel YMCKOKi 170 cards Intelligent TrueColours Value Pack Full Colour Ribbons 6 1134511 Five panel YMCKOi 5 rolls per pack inc cleaning rollers 200 cards 6 11 34 502 Five panel YMCKOi 20 rolls per pack 200 cards i Sonne TrueColours Monochrome Ribbons 6 11 32 101 Black 1500 cards 6 11 31 101 Black 1000 cards 6 11 31 108 Black Value pack 100 rolls 1000 cards 611 31 107 Black for ABS cards 1000 cards 6 11 31 102 Red PMS 17950 1000 cards Trouble 6 11 31 103 Green PMS 3480 1000 cards Shooting 6 11 31 104 Blue PMS 29350 1000 cards 6 11 31 106 White 1000 cards 6 1131111 Gold 1000 cards 6 11 31112 Silver 1000 cards 6 11 31 121 Scratch off 880 cards Technical Note Y Yellow M Magenta C Cyan B Black O Overlay Specifications 4
40. uttons which gives access to printer menus Select the menu button to enter the menu mode Menu Button Clear Button NEXT lt SELECT The top line display shows menu information The second line of display clarifies the function of the two NEXT and SELECT key buttons relative to the current menu item The printer will return to READY mode if either of the two key buttons is not pressed within ten seconds of entering menu mode J420i LCD MENU TREE See next page OPERATION Rev 1 3 General information Getting Started O Operation O Starting to Print Cards O Cleaning O Trouble Shooting Technical Specifications READY Next Next PRINTER INFO 22 lt Printer Model Number Number of impressions Reject Box Status To show the number of cards remaining in the reject box CLEAN PRINTHEAD To clean the thermal print Head and card transport syst em TEST PATERN To print a printer test card PRINT PARAMETERS To print a test card showing the operating parameter settings of the printers To run printing MAG PARAMETERS To print a test card showing the operating parameter settings of magnetic encoder e coto main menu o O Next PRINTER DEFAULTS Select Ribbon type To show the type of ribbon installed f the printer is It may not match the ribbon physically installed until the installed ribbon has been selec
41. with the smart card NBS offers a range of integrated couplers as detailed on page 48 for both contact contactless Mifare and combi cards The J420i may be equipped with an optional contact station for programming smart cards ISO 7816 This printer model responds to commands that position the cards at the contact station where the printer connects to the contacts on the smart cards All other printer operations remain the same as the standard J420i model APPENDIX C Rev 1 3 infor A MEDIA LOADING ORIENTATION Position the cards with the smart card chip at the top of the card and towards the printer When a command to the parallel printer interface sends a card to the smart card contact station the printer connects the smart card contact station to the female DB 9 connector on the rear of the printer An attached external smart card programmer can be used to program smart card chips DB 9 SMART CARD DB 9 SMART CARD PINS CONTACT POINTS PINS CONTACT POINTS ave 6 v a oew s omo Oo 4 APU GND when chip Refer to the card printer programmer s manual for complete programming information DO NOT position printing over the smart card chip APPENDIX C Rev 1 3 O JAVELIN General information V4 u L J P XY Accessories supplies Please contact your Javelin dealer to place an order for accessories and supplies Getting Started IMPORTANT NOTICE Only TrueColo
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