ZPX04/08 User's Manual
Contents
1. Umt 19 3 5 1 Pickup Callan cc enren roi E EA EAEE E EEEE 20 IO ONTE TE 21 OG PAR ERE 21 So PAn EE 21 3 6 3 Conference eee 22 3 7 Settings before leaving e TE 24 Idel FONON EE 24 E Ne e EEN 25 SCT 24 cr e e encisa a 27 202 e e c Ezio PEE 29 PASI E ee IN PRU m 30 CRDA PROVING CG ianuis ree ccs eux EEEEREEERR RC KG EREEEE HERE ees EEEEVEE uM E E UEEEVEEEEE E RN EEERENEED 31 SN WE ne T x uate 3l ad Tae ed CST ME 22 Ao NS TT 35 BA VISA E EE E EE E E E 36 45 Facile And Mercon srera EE EE TEET 37 ZYCOO all rights reserved V1 1 1 E een ZX20 Series IP PBX AG Phone TOOK ice nion geed 37 SEE PIN rcm 38 AS PCA IST 38 e EIERE 41 le TE US age eee iuc nae eumd eee eee erences 43 eke C E EE 43 23 2 ANC CISUCO YL AUG acs trsuccacmastamnas neta noccnsacasuausnsmeasackd Ren ON M noaGnopenecdasnansed akamooanoacassGrsndaancariaench anes 43 I o onn t E 44 erg EE RE 45 Ol JNODVODRE S eege 45 02 EENEG 45 SE MEINE Au 46 o4 Times IP Nm 47 EMERICUS m Tm 48 Foire c TR UU Tm 49 MESI T P 49 Chapter 7 Operating USE GU ON cue conde cede ede eine turae d rin in de tuned nim nia Ercrdr aedis rindess 50 Tb AX20IP PBX is ennd OUI EE 51 7 2 How to combine two ZX20 IP PBX in the same network 51 7 3 How to combine two IPPBX in different network eese 55 7 4 How to resolve problems about2. ZX20 Series IP PBX 3 4 3 IVR Prompts Record or play IVR music from extension Please configure on this page IVR Prompts Activate Changes Logout Move the mouse over to a IVR Prompts field to see tooltips Basic List of Recorded voices Inbound Control EC MEA Options inbound Routes gegen IVR IVR Prompts Click Record a new voice to display the dialog as below Record a new voice x File Name Extension used for recording e File name Define a name for the recorded IVR file Extension used for recording Select an extension for recording click Record button the selected extension will ring then you can record IVR 3 4 4 Ring Groups Ring Group is a collection of extensions When a call to a ring group all extensions in this ring group will ring in different way based on their different configuration if ring time exceeded defined time the call will be directed to IVR or others based on your configuration There isn t any data in the factory default Ring Groups please configure as below Click New Ring Group to display the dialog as below ZYCOO all rights reserved V1 1 18 ZX20 Series IP PBX New Ring Group X Name Strategy Ring all SIP 801 SIP 802 SIP 805 st SIP 806 806 SIP 807 SIP 808 Ring Group Members Available Channels Extension for this ring garoup Optional Ring each all for lasting time s 20 If not answered
3. E eer ZX20 Series IP PBX 7 1 ZX20 IP PBX is behind Router If your office access the public network through router you can put the IP PBX behind the router You should connect the WAN port of the IP PBX to the LAN ports of the router and you can also connect HUB or Switch to the LAN port of the IP PBX to enable some PC or IP Phone to access the public network ADSL Modem ZP302 IP Phono 7 2 How to combine two ZX20 IP PBX in the same network We start combining two IP PBX in the same network and then try to expand to different network Below is the structure of how to combine two IP PBX in the same LAN LAX TRUNK T 1 100 IP 192 168 1 200 b P bs r r E renam 604 Extenabonm 201 SEO IP 1 amp 168 1 81 Register the ZX20 A as an peer in ZX20 B via IAX2 trunk so the extensions in ZX20 A can make calls to ZX20 B s extensions via this special trunk In above structure ZYCOO all rights reserved V1 1 51 E een ZX20 Series IP PBX ZP302A registers to ZX20 A as extension 601 ZP302B registers to ZX20 B as extension 801 All the extensions under ZX20 A are in the format 6XX All the extensions under ZX20 B are in the format 8XX Extensions under ZX20 A can make calls to extension under ZX20 B with format 8XX Extensions under ZX20 B can make calls to extension underZX20 A with format 6XX px pi mm c NS Step 1 Set up a peer 699 in ZX20 A In the page Trunks Add a Trunk Add a Trunk X Peer N
4. Play envelope Allow users to review Save ZYCOO all rights reserved V1 1 32 ZX20 Series IP PBX Extension for checking The number that users call in order to access their Max greeting seconds Defining this option to set a maximum time for the Direct to Voicemail Defining this option to go to voicemail box directly Dial 0 for Operator Callers entering the voicemail application can leave for Operator by dialing O Message Format Choose the format of the voicemail messages in this selection box Maximum Messages Choose the maximum number of messages in this selection box Maximum message time Choose the maximum duration of a voicemail message min Message recording will be stopped when it s timeout Minimum message time Choose the minimum duration of a voicemail message in this selection box Message time below this threshold will be deleted automatically oay message Caller ID Choose this option to play Caller s ID before voicemail message is played oay message duration Choose this option to play the duration of message before the voicemail message is played Play envelope Choose this option to play envelop including date time and caller ID Allow users to review Choosing this option the caller leaving the voicemail can review their recorded message before it s submitted SMTP Settings General SMTP Settings Email Settings SMTP Settings SMTP server Port 25 SSL TSL P iV Enab
5. Auto Provision Manufacturer Mac 003854 Audio Codecs Sne Salm Jalaw L lulaw am leren ME Li sm spees Video Codecs Configure lH 261L lH 283 LH 2834 Gaga Save ZYCOO all rights reserved V1 1 41 E een ZX20 Series IP PBX Method 2 Click Auto Provision to download auto provision script file model this script file model support csv and txt format Mac Extension Fullname must be filled lt password gt lt IP Phone version could be optional Save it in your local PC after you fill based on the model format select the relative manufacture on this page and upload Auto Provision Upload Auto Provision File Delete all e tensians L Manufacturer zycoo ei The Upload file mus INE l Yealink TS Please choose file ta upload eer Download Auto Provision script file demo Auto Provision script file demo Right Click here to Save as Demo File csv Right Click here to Save as Demo File tst ZYCOO all rights reserved V1 1 42 ZX20 Series IP PBX Chapter5 Status This chapter will introduce you the status of record list call logs system info register status etc 5 1 Call Logs Check call logs of extension by caller ID or callee ID Click Call Logs to display the dialog as below Call Logs Interface Call Logs Start Date 2011 Field Caller ID v End Date Jul v 2011 v Call Start Caller ID Destination Duration sec Disposition IN Note Duration in the call logs is not
6. Goto Extension C Goto Extension Voicemail f Goto RingGroup C Goto IVR e Hangup e Name Define a name for this ring group e Strategy Select strategy Ring all or Ring in order e Ring Group Members Select ring group members in available channels click to add e f not answered You can choose forward the call to extension extension Voicemail RingGroup IVR or Hangup 3 5 Black List If some numbers need to be blocked you can use this functionality Please configure in Black List click New Blacklist to display this dialog as below New Blacklist x Blacklist Number Input caller s number in the blank then this caller s number will be blocked when call again Meanwhile extension user can add or delete the blacklist number by function key on the phone Please operate as the following diagram ZYCOO all rights reserved V1 1 19 ZX20 Series IP PBX Add Delete blacklist number on the phone 30 SS gt z blacklist number 1 Ir TP C 3T Input function key 30 Input blacklist number Be sure by press key 1 Hang up Input function key 31 Delete Reference Parameters and Explanation of Blacklist 30 When the extension user in the system input 30 to add a blacklist number this number will be added to the Black List 81 When the extension user input 31 blacklist number this number will be deleted from the Black List 3 5 1 Pickup Call If an extension user
7. ZYCOO ZX20 SERIES IPPBX USER MANUAL V1 1 The information contained in this document is subject to change at any time without prior notification If you want to learn more info about our product please visit our web WWW ZyCOO COm E een ZX20 Series IP PBX TABLE OF CONTENTS Chapier Salelv NOLICG EE 3 Chapter2 Brief Introduction LLeee elei Leeeeeeee ec LL iieeee eene nen n anna nana nana 4 2t EE EE 4 2 2 Hardware SU UC CULE eestisse naaar a a arar E 5 2 2 1 Back Panel ccc ccccsssccessseccssseeceseseeeeeseeeeecssseeecesesaeecessaseeseseaeeesseseeeessaeeeesns 5 RIEN MOU PANO NONE 5 UPON a E O E U esa RR IT 6 2 2 4 Environmental Requirements sse eene 6 2 2 9 FACING LIST IO A 6 Chapter3 Basic Configuration csssscssseeeessscssssseeeeeeseeeeesnsseeeeeseeooenssseeeessseeoonenes 7 3 1 Preparation Before Operation sssssseeeeeseseeeeeeee eene eene nennen nnn nnnnnn nennen ss ss sensn nas 7 2 24 Before Naked eelere Eed 7 22T COOP PBX rin TE 7 322 Basic COM OU AMOI WE 9 329 Time Based RUICS usse cota tt tied etecedaieescedsvatavedashocucdsecavadaviennediectanedavenxebstces 10 SS CUO AN E 11 SSC UNR ERR um 11 3 34 UTI ING ROUTES NIENTE 14 Ir s iiec e A AO 16 CP Mound ROOS NT 16 342 IVR EE 17 Sud Ste e 18 SE RM ING CEO GS MEE E E AE A AEA 18 DE e o Wb v
8. Conference ZYCOO all rights reserved V1 1 22 E een ZX20 Series IP PBX Conference Number Extension 900 Conference Password PIM Code 1234 Admin PIN Code 2345 Conference Options Conference DialPlan DialPlani Play hald music far first caller Enable caller menu Announce callers Record conference Quiet Made Leader Wait Conference Number The number that users call in order to access the conference room the default number is 900 PIN Code Participants enter the conference room by this code Admin PIN Code Administrator enter the conference room by this code Conference DialPlan Use the dialplan when you invite the other participant Play hold music for first Check this option Asterisk will play Hold Music to the first caller user in a conference until another user has joined the same conference Enable caller menu Checking this option allows a user to access the Conference Bridge menu by pressing the key on their dialpad Announce callers Checking this option announces to all Bridge participants the joining of any other participants Recording format is WAV Quiet Mode lf this option was checked all users entering this conference will be marked as quiet and will be in Listen Only mode Leader Wait Wait until the conference leader admin user arrives before starting the conference Please check the following diagram to learn ZYCOO all rights reserved V1 1
9. 23 E eer ZX20 Series IP PBX Go to conference Ready to go into conference L input conference room Input conference room Go into the number 900 password 1234 conference room In the conference admin can add new participant extension user or external number into the conference Add new participant Invite new conference member gt gt b e function key The called party go A ke O Number E into the iia 4 Conference Room Input function key 0 and function key The called party Admin back to number who you want to invite hang up the conference 3 Settings before leaving office 3 1 Follow Me If you don t want to lose any call you can use this function Please click Follow Me New Follow Me New Follow Me X Extension Ring lasting for s 20 Status l Always T Busy F No answer Set your Follow Me number Forward to an Internal Extension Forward to an External Number Set Internal extension 805 ZYCOO all rights reserved V1 1 24 ZX20 Series IP PBX Item Explanation Extension Choose an extension Ring lasting for s Default is 20 seconds you can define it by yourself Always All incoming calls will be forwarded otatus Forward when extension is busy Forward when extension not answer Set your Forward to an Internal Incoming call will be forwarded to internal number Forward to an External Incoming call will be forwarded to external Select DialPlan S
10. as well Log out Log out GUI e Reboot Reboot the IP PBX system e Factory Defaults Restore all settings to factory default Activate Changes Activate the changes for your current configuration System Menu System Menu include the following sub menu e Home Page Display device info e Basic Basic configuration on extension trunks etc e Inbound Control Configure Inbound Route IVR and Black List etc Advanced Configure extension s default info conference etc e Status Check record list call logs register status etc here e System Configure network time etc manage call logs back up files etc 3 2 2 Basic Configuration Configure Extensions Zycoo IP PBX support SIP IAX2 and analog extension configure extension from this page Basic Extensions Extension Configuration Moga DA le field to see tooltips Extension Number Show All Extensions Re create Users Trunks Outbound Routes Extensions Inbound Control S NoName Extension Port Protocol Dial Plan Outbound CID Options Status 2 602 602 SIP IAX2 DialPlani Edit 3 603 603 SIP IAX2 DialPlani Edit 4 604 604 SIP IAX2 DialPlani Edit 5 605 605 SIP IAX2 DialPlani Edit 6 606 606 SIP IAX2 DialPlani Edit Extension Settings Item Explanation oearch Search extension precisely or fuzzily Show all Show all extensions Extension Be connected to the phone eg 888 Name Extension name English letter is supported only eg Tom Password Passwo
11. for VoIP Trunk digit or letter is allowed Choose protocol for this trunk SIP or IAX2 Dial Plan Choose a dial plan for this trunk define it in the submenu named Outbound Routes Check for opening register service otherwise register service is closed Host Address provided by VoIP Provider Outbound proxy Outbound proxy is provided by VoIP Provider Proxy Port Proxy Port is provided by VoIP Provider Without If you don t use Authentication when connecting server pls check Authentication this option Username provided by VoIP Provider Password provided by VoIP Provider 3 Peer ZYCOO IP PBX will be taken as a Client when you use Peer it s used for outbound call by connecting to another ZX20 IP PBX ZYCOO all rights reserved V1 1 13 ZX20 Series IP PBX Add a Trunk x Peer Name Provider Type Protocol SIP Analog Dial Plan default t VoIP Trunk Host dynamic z Peer NAT E Without Authentication Username Password Explanation Define the Peer Name digit or letter is allowed Choose protocol for this trunk SIP or IAX2 Dial Plan Choose a dial plan for this trunk define it in the submenu named Outbound Routes IP Address of the other ZX50 IP PBX NAT Check this option extension user will be configured after NAT Network Address Translation Without If you don t use Authentication when connecting server pls check Authentication this option Username provided by the oth
12. harsh chemicals cleaning solvents or strong detergents to clean it Wipe it with soft cloth that has been slightly dampened in a mild soap and water solution When lightning do not touch power plug or phone line it may cause an electric shock Do not install this device in an ill ventilated place You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazard involved with electrical circuitry and be familiar with standard practices for preventing accidents ZYCOO all rights reserved V1 1 3 ZX20 Series IP PBX Chapter2 Brief Introduction 2 1 Brief introduction of ZX20 Aim to SMEs Small amp Middle Enterprises ZX20 Series IP PBX is a multi function intelligent IP Phone system provided by ZYCOO It doesn t only support traditional PBX functions but also support virtual operator Voicemail to email media music on hold monitor and conference etc In addition it is very convenient for SMEs management and maintenance also easy to upgrade SMEs can set up own phone system to improve the company image and office efficiency ZX20 series IP PBX includes ZX20 A211 ZX50 A202 most of their features are same main difference is the interface please check the following table for details Main Features 30 SIP registers Video Calls Auto Provision Multiple Language DID Direct Inward Dialing Number Support SKYPE for SIP Call Monitor Record Support PoE FXO to FXS life l
13. has the PIN code can dial long distance call Click Pin Set to show the dialog as below Pic 4 9 Add a PIN Set Add a PIN Set X PIM Set Mame PIN List PIN Set Name Set the PIN Sets Name e PIN List Enter a list of one or more PINs One PIN per line 4 8 Feature Codes Click Feature Codes to display the dialog as below you can define relevant parameter ZYCOO all rights reserved V1 1 38 E een ZX20 Series IP PBX Feature Codes Management Call Parking Extension to Dial for Parking Calls 700 What extensions to park calls on 701 720 Eg 701 720 How many seconds a call can be parked for 45 Pickup Call Pickup Extension 8 Pickup Specified Extension 7 Transfer Blind Transfer Attended Transfer 2 Disconnect Call Timeout for answer on attended transfer 15 Black List Blacklist a number 30 Remove a number from the blacklist 31 Conference Invite Participant Create Conference 0 Return to conference with participant Return to conference without participant Call Queue Agent Login Extension 63 Agent Callback Login Extension 64 Agent Logoff Extension 65 Pause Queue Member Extension 66 Unpause Queue Member Extension 67 Cure Extension to Dial for Set Call Parking number What extensions to park What extensions to park calls on eg 701 720 fen n RM NN How many seconds a Setthe call time by second if it s time out system will call the Pickup Specified Set Pick
14. 2 168 1 21 Step 3 Set port forwarding in the router for ZX20 B Use the same method as Step 1 to do port forwarding in router B for ZX20 B as above Setp4 Combine two ZX20 and make calls Accordingly set the 601 users in ZX20 A and 801 users in ZX20 B and build the correct dial rules as above you can make calls between two the ZX20 IP PBX Note You can also apply a DDNS to get one fixed domain for both ZX20 IP PBX and connect to each other rather than using the Port Forwarding in the router 7 4 How to resolve problems about hearing on one side only If your IP PBX is behind the Router you should build an IP Address Map to resolve this problem as below Management gt Show Advanced Options gt Global SIP Settings Global SIP Settings e ZYCOO all rights reserved V1 1 57 ZKD gt NAT Support NAT Support External IP External Host External Refresh NAT mode ZYCOO all rights reserved ZX20 Series IP PBX External ip External Hast External Refresh Local Network Address MAT mode Allow RTP Reinvite Replace your external IP address as your public IP or domain Replace your external IP address as your public IP or domain Set time for refresh default is 10 Local Network Address Replace your local network address and mask If your IP PBX is behind the Router set default as yes V1 1 58 E een ZX20 Series IP PBX Chapter8 How to use Skype account in ZX20 Notice The fee of your busin
15. 3 ttl 64 time 0 5 ms 192 168 1 1 ping statistics 4 packets transmitted 4 packets received DS packet loss round trip min avg max 0 5 0 7 1 5 ms 6 3 DDNS amp VPN After configure DDNS you can visit by domain remotely Click DDNS amp VPN to display the dialog as below DDNS Settings DDNS DONS Enable DONS Server idyndns org iv Username zy cootech Password TTTITTITT Domain zvbcono na m arg Save VPN Settings VPN VPN Made N2N O L2TP 9 VPM Enable F Server Address 192 168 1 58 Username admin Password TETT Save Cant IN Note ZYCOO all rights reserved V1 1 46 ZKD ZX20 Series IP PBX 1 DDNS supports the domain provided by Dyndns org No ip com zoneedit com only 2 VPN supports N2N L2TP only 6 4 Time Settings Click Time Settings to display the dialog as below Time Settings Time Settings NTP C Manual Time Set NTP Server pool ntp org Time Zone GMT 08 Time Settings Time 5ettings C NTP e Manual Time Set Year YYYY eg 2010 Month MM eg 05 Day DD eg 08 Hour HH eg 09 Minute MM eg 30 Synchronize current PC time NTP Server Specify the NTP server that you wish to use You may type either the domain name or the IP address of the server and it may be either remote or local The default server is pool ntp org Be aware that the PBX needs to be able to connect to a NTP server for perfect function Time Zone Selec
16. altone to enter the number of part A you also would like to invite After the call has been established and you talk to B you can press to direct him to the conference or to hang up the current call and return to the conference yourself Create Conference While you speak with another party you can press 0 you Cone Comers amitecalcee mnedaortacerd coor Return to conference The administrator can invite another person by pressing 0 with participant when he she is in the conference When you press 0 you will get a dialtone to enter the number of part A you also would like to invite After the call has been established and you talk to B you can press to direct him to the conference or to hang up the current call and return to the conference yourself Return to conference The administrator can invite another person by pressing O without participant when he she is in the conference When you press 0 you will get a dialtone to enter the number of part A you also would like to invite After the call has been established and you talk to B you can press to direct him to the conference or to hang up the current call and return to the conference yourself Agent Login Extension Logs the current caller into the queue as a call agent Once logged in the agent can take calls with the phone off hook each call is preceded by a warning tone Calls are ended by pressing the key Agent Callback Login Extension to be dia
17. ame ZX20B Provider Type Protocol analog oil Plan VoIP Trunk Host dynamic z Peer NAT E Without Authentication Username 699 Password eee Peer Name ZX20B Peer Username 699 Account of this Peer Password 699 IAX2 Log on password Advance Options Select IAX protocol Step 2 Set up an IAX trunk in ZX20 B to connect to ZX20 A via this ZX20B Peer In the page Trunks gt Add a Trunk ZYCOO all rights reserved V1 1 32 ZX20 Series IP PBX Add a Trunk x Description Call 7X20A Provider Type Protocol Analog Dial Plan VoIP Trunk Register w Peer Host 192 168 1 100 Qutboundproxy Proxy Port Without Authentication Username 699 Password se Step 3 Set Dial Rule in ZX20 B all calls starting with 6 will be sent to ZX20 A In the page Outbound Routes gt Add a Dial Rule Rule Name Call ZXx2 A Place this call thraugh VoIP Call Zx205 se Failover PIN Set L Dialing Rules If the number begins with 6 and followed by vl more than 1 digits Define a custom pattern Delete O digits prefix from the front and auto add digit before dialing Step 4 Set the user 601 and Dial Plan in ZX20 A In the page Extensions gt Dial Plan ZYCOO all rights reserved V1 1 53 ZX20 Series IP PBX Extension Settings Extension 601 Mame sere Password 601 Caller ID 601 Outbound CIC vM Password 601l E mail Analog Phone Dial Plan DialPlani v Activate th
18. are ctu centsman For all other destinations see Sippe x stet per Then you can see the sip account information by clicking Authentications details Authentication details D Profile settings Authentication details Reports s Back to SIP Profile bat ZYCOO all rights reserved Please choose the method of authentication needed for your PBX V1 1 o Registration or IP Authentication SIP User 99051000142212 Password KK Aieter leren Generate new password Skype Connect ackiress sip skype com UDP Port 5060 A SP userts not yet registered af sip skype com 61
19. deo calling has insufficient credit available to pay for the channel subscnpbon Buy more U members credit and the profiles will be reactivated Voicemail 0 members Online Numbers 0 members Your SIP Profiles ofile Call forwarding 0 members o 8 8 G Set up a SIP Pr Skype Connect 3 profiles P 2 View profile 5 Create a SIP profile Create a SIP profile o Choose name Creating a SIP profile is as easy as three steps Simply choose a name for your profile purchase a channel subscription and get your authenbcahbon detaits Choose a profile name aaa C Then you can create one sip account you need pay for 4 95 for one channel as monthly rent and you need input the register information to our VoIP trunk blank then you can register to skype server And you need assign money for outgoing calls then you can call out ZYCOO all rights reserved V1 1 60 ZCO ZX20 Series IP PBX Note Skype Channel belongs to VolP channel so any calls from Skype will be directed to the same destination of VolP Profile senings Authentication details Reports Back to SP Prote tet Profile settings P Se Profile name aaa Cang channels Buy a hannel sutiscrbon to actvata thes profe Outgang cats Set up oulgomng cas To make outgoing Calls fom ts GIP Profile pou need Io add Sh You can also sel up Aufo recharge so you never run out of cred call Oufbound cats to landlines and mobdes in the US
20. e change and apply the test 1 Register an IP phone ZP302B to ZX20 B with 801 extension 2 Register an IP phone ZP302A to ZX20 A with 601 extension 3 801 call 601 And you can see 601 will ring and you can pick up the call Above is the way to route ZX20 B s call to ZX20 A Accordingly if you want to call from ZX20 A to ZX20 B continue as below Step 5 Set Dial Rule in ZX20 A all calls starting with 8 will be sent to ZX20 B Rule Name Call 20B Place this call through Peer ZX2 B Ke Failover None PIN Set Dialing Rules If the number begins with 8 and followed by del more than 1 digits Define a custom pattern Delete O digits prefix fram the front and auto add digit before dialing Save Step 6 Set the user 801 and Dial Plan in ZX20 B ZYCOO all rights reserved V1 1 54 ZX20 Series IP PBX Extension Settings Extension S01 Name Leer Password 501 Caller To 801 Outbound CID VM Password 501 E mail Analog Phone Dial Plan DpialPlani V Activate the change and apply the test 601 call 801 and 801 will ring and you can pick up the call 7 3 How to combine two IPPBX in different network The general environment for two ZX20 in different locations is two ZX20 IP PBX are both in the Internet and using the public IP IAX TRUNK ZX20A ZX208 WAN 19 218 200 12 1 WAN iP 210 121 11 5 AN IP 19 142 15 1 LAN 19 102 1623 10 1 A zi te r Extension 601 Extens
21. elect DialPlan when forward the call to external number Set External Number Set external number like Mobile number 3 7 2 VoiceMail If you don t want to configure Follow Me you can record the message of incoming call and email the message to your defined mailbox Click Extension Extension Settings ZYCOO all rights reserved V1 1 23 E een ZX20 Series IP PBX Extension Settings Extension Mame Password Caller ID Outbound CID VM Password E mail analog Phone e Dial Plan age Advanced Options VorceMail Can Reinvite SIP lane T 38 Fax Agent MAT Pickup Group 1 Delete vMail DTMF Model Video Call Permit IP Codecs Contigure Cancel VoiceMail must be opened and VM Password must be configured before using VoiceMail If no answer when default ring time is over the system will play and ask you to leave your message press to end recording If you configured email your voice message will be sent to your defined email Leave a message When No answer m L Lg When No answer leaving message Press when finish pis leave your message leaving message ZYCOO all rights reserved V1 1 26 E eer ZX20 Series IP PBX Listen to the message When there is voicemail in extension Enter extension number and password ie m be Der Enter Voicemail Enter extension number and password listen to the message hang up box Number 600 of voicemail box for this exten
22. er ZX50 IP PBX Password provided by the other ZX50 IP PBX Once A trunk is added this trunk will be displayed in the List of Trunk You can define the codecs configure advanced settings or delete this trunk from the drop downs of Option 3 3 4 Outbound Routes Outbound Routes is to define what trunk is used for outbound call by extension user If you don t allow extension user call out please ignore this part Please configure on this page Basic gt Outbound Routes ZYCOO all rights reserved V1 1 14 ZX20 Series IP PBX Outbound Routes Trunks Outbound Routes Inbound Control List of DialRules Add a Dial Rule S No Rule Name Dial Pattern Call Using Options 1 Call PSTN Lid with 9 and fallowed by more than 3 Ports d Edit Delete On this page you can configure basic match pattern of outbound routes and create different dial plan Please configure by clicking Add a Dial Rule Rule Name PIN Set O Place this call through Dialing Rules If the number begins with and followed by U more than digits Define a custom pattern Delete O0 digits prefix from the front and auto add digit before dialing Rule Name Set a name for this dial rule PIN Set oet PIN which you need input when you dial out by this rule Record in CDR If you selected it CDR will show which pin the call is outbound through Place this call Choose a trunk for this rule through Dialing Rules Define the number match pat
23. ess account must be more than 50 when you use the account first time 1 Sign in with the business account on this page https login skype com account login form intcmp sign in amp return url https secure sk e com account login Create an account or sign in It only takes a minute or two then you re ready to call your friends free over Skype and even talk face to face on video Sign in Create an account Skype Name zycoo com Safe amp Secure Forgotten your Skype Name Quick amp Easy Password Manage your account Change your setings Forgotten your password 2 When you have signed in please click Skype Manager at the end of this page Se 8 d L2 ooi uu Settings and extras m Payment sotbngs Stored payment details and Auto recharge setiings View details Currency Your Currency is p l l EUR Euros Change amp Skype Manager y we me administrator of ZYCOO Skype Manager Member page Redeem voucher Redeem your voucher or prepaid card Redeem ZYCOO all rights reserved V1 1 59 ZX CD 2X20 Series IP PBX 3 Please click the button Features Skype manager ZYCOQ Account details zycoo com ec Dashboard as gi Features al 0 30 Reports Your account 4 Please click the Skype connect Connect your existing SIP enabled PBX to Skype with Skype Connect Leam more Sa Subscriptions O members A Some of your SIP Profiles have been suspended because your Skype Manag Group vi
24. hearing on one side only 57 Chapter8 How to use Skype account in ZX20 eeeeeeeee ere reeeee 59 ZYCOO all rights reserved V1 1 2 ZX20 Series IP PBX Chapter1 Safety Notice Please read the following safety notices before installing or using this IP PBX They are crucial for a safe and reliable operation of the device Please use the external power supply which is included in the package Other power supplies may cause damage to the device affect the performance or induce noise Before using the external power supply in the package please check with residential power voltage Inaccurate power voltage may cause fire and damage Please do not damage the power cord If power cord or plug is impaired do not use it otherwise it may cause fire or electric shock The plug socket combination must be accessible at all times because it serves as the main disconnecting device Do not drop knock or shake it Rough handling can break internal circuit boards Do not install the device in places where there is direct sunlight Also do not place the device on carpets or cushions It may cause fire or breakdown Avoid exposing the device to high temperature below 10 C or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling to the device could damage it Consult your authorized dealer for help or else it may cause fire electric shock or breakdown Do not use
25. ied here DIM canoe Se Enable Disable Video call for this extension Permit IP IP address and network restriction eg 192 168 1 77 or 192 168 10 0 255 255 255 0 Auto Provision Zycoo IP PBX can work with Grandstream and Yealink IP Phone on this function Please select the phone manufacture and input MAC address of the IP Phone For more details pls check in Part 4 9 Codecs Configure The allowed and disallowed codecs can be selected by clicking this link Default codecs are alaw ulaw and G 729 A Note There are 30 default extensions which number started with 8 you can modify extension by your requirement 3 2 3 Time Based Rules You can set working time rule and after working time rule and deal with your inbound call based on this time rule Please set from this page Time Based Rule New Time Rule ZYCOO all rights reserved V1 1 10 E eer ZX20 Series IP PBX New Time Rule x Rule Name Ex July4 Time amp Date Conditions Start Time end Time Start Day lend Day Start Date lend Date Start Month lend Month Destination if time matches if time did not match es zd Cancel _ 4 New Time Rule Item Explanation Rule Name Define the time rule name Time amp Date Conditions Set time segment of Month Date Week Destination How to deal with the inbound call in different time segment eg Inbound call will be forward to IVR in working time 3 3 Outbound Call 3 3 1 Tru
26. ine Codec G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX H 261 H 263 H 263 H 264 Call Hold Forward Transfer Waiting Parking Call Paging and Intercom Caller ID Music On Hold DISA Direct Inward System Access Flexible Dial Plan Ring Group Conference Room 3 rooms only Black List Phone Book Call Queue BLF Busy Lamp Field Built in SIP IAX2 server Build in voice mail server ZYCOO all rights reserved V1 1 4 E een ZX20 Series IP PBX Echo Cancelation VAD Configuration By web Support Static DHCP PPPOE VPN Client Support N2N L2TP DDNS Client Support Dyndns org No ip com zoneedit com Support NTP Network Time Protocol 2 2 Hardware Structure Here we take ZX20 A202 as the sample to show the interface and the indicators 2 2 1 Back Panel 2 Analog Port RJ11 1 Network Interface RJ45 1 Power Interface DC 12V 2A 1 Reboot Button 2 2 2 Front Panel Mark Function Status Description PWR Power Status of SYS System Status a Off System Failed ZYCOO all rights reserved V1 1 5 E een ZX20 Series IP PBX Data exchanging WAN WAN interface Status No Data exchanging No Data exchanging With Mobile USB Disk USB Interface Status Without Mobile USB Disk Analog Modules Status Red FXO channels FXS channels Port1 Port2 2 2 3 Hardware e 32bit embedded RISC DSP 256M Onboard Nand Flash e 64M Onboard SDRAM 2 2 4 Environmental Requirements tempera
27. ing this option NAT Check this option if the User or Phone is located behind a NAT Network Address Translation enabled gateway Check this option if the User or Phone is using SIP or is a SIP device Check this option if the User or Phone is using IAX2 ZYCOO all rights reserved V1 1 31 ZX20 Series IP PBX E eer JorianlAXedevce 00 Call Waiting Check this option if the User or Phone should have canes j mtenpeeeiy EN 3 Way Calling Check this option if the User or Phone should have M 3 Way Calling capability VM Password Voicemail Password for this user eg 1234 Delete VMail Voicemail will not be checkable by phone if you chose this option Messages will be sent by e mail only Note ou must configure SMTP server for this functionality 4 2 VoiceMail Details configuration on VoiceMail VoiceMail Reference Voice Message Options Playback Options If you need send message by mail to your defined mailbox you must configure SMTP and Email model Click VoiceMail to display the dialog as below VolceMall General SMTP Settings Email Settings YoiceMail Reference Extension for checking messages 600 Max greeting seconds 60 Direct to Voicemail F Dial 01 for Operator F Vnice Message Options Message Format Wie 16 bit se Maximum messages 100 w IE Max message timeiminutes IS M Min message timersecands Playback Options Sav message Caller ID Sav message duratian
28. ion 01 IP 132 168 10 2 IP 192 TEE The configuration is same as above guide 7 2 Combine two ZX20 IP PBX in the same network but use the public IP address as the HOST settings set as below In the page Trunks of ZX20 B gt Add a Trunk ZYCOO all rights reserved V1 1 55 K een ZX20 Series IP PBX Add a Trunk X Descriptian Call Zx204 Protocol Osnalog Dial Plan default Provider Type Go Trunk Register OPeer Host 218 200 12 1 Outboundpraxyv Proxy Port LWwithout Authentication Username 699 Password ees Save f Car ce The general environment for two ZX20 IP PBX in different location and one or both two are behind router and using the private IP So we need to make port forwarding in the router and make ZX20 IP PBX reach to each other IAX TRUNK Step 1 Set port forwarding in the router for ZX20 A For the ZX20 A is behind the router you need forward the IAX2 port in your router so all the packets received on the router WAN port 210 11 25 127 4569 will be forwarded to the ZX20 A 192 168 1 21 4569 Below is the setting page in a linksys router ZYCOO all rights reserved V1 1 56 E een ZX20 Series IP PBX Applications Applica teca vs amp Gaming Setup Security E Gaming Port Range Forwarding Port Triggering UPnP Forwarding Administration Status UPnP Forwarding UPnP Forwarding Application IP Address Enabled UPnP Forwarding can be usd to set up public
29. is away from his her desk other extension users can pickup the call by function key on the phone Please check the following diagram to learn When Extension is ringing Input function key 8 D 2 x7 Extension Number Pick up Input function key 7 and define another extension to pick up Connected to speak Reference Parameters and Explanation of Pickup Calls 8 Pick up the ringing extension in the system at random This can be defined in Feature Codes 7 Defined extension number must be inputted after 7 This can be defined in Feature Codes ZYCOO all rights reserved V1 1 20 E een ZX20 Series IP PBX 3 6 On The Call 3 6 1 Call Parking If you picked up a call at your seat but it s not convenient to talk in public you need go to the conference room to talk secretly At this time you can input 700 to park this call the system will tell you a parking number 701 which you can input for continuing conversation when you go to the conference room Please check the diagram as below to learn On the call C4 GOD em o Gre i Hang up Input 4701 On the call Input 700 for packing number Pick up by another extension Continue the conversatio Reference Parameters and Explanation of Call Park Extension to Dial Default number is 700 It can be defined in Feature Codes for Parking Calls What extension to Default number is 701 720 It can be defined inf Feature Codes park calls on How man
30. le SMTP Authentication Username Password SMTP server In order to send e mail notifications of your voicemail set the IP address or domain name of a SMTP server that ZYCOO all rights reserved V1 1 33 ZX20 Series IP PBX your IP PBX may connect to eg mail yourcompany com The port number which the SMTP server running is generally port 25 If SSL is encrypted please use port 465 instead SSL TSL Enable use SSL TLS to send secure messages to server Enable SMTP lf your SMTP server needs Authentication please enable Authentication SMTP Authentication and configure the following information Username Input username of your email box Password Input password of your email box Email Settings vVaiceMail General SMTP Settings Email Settings Template for Vnicemail Emails Mlattach recordings to e mail Sender Name IPPBX Server From usernameg mailseryer cam Subject you ve a voicemail from 1VM_CALLERID Message pear VM_NAME vou have a new voicemail from tiM CALLERID y the message time is SIM DUE TF UI ESI Template Variables fvM NAME Recipient s firstname and lastname 4VM_ BUR The duration af the voicemail message SIVvhM MAILBOX The recipient s extension vM CALLERID The caller id of the person who left the message 41vM MSGNUM The message number in your mailbox SIVvhM DATE The date and time the message was left Attach recordings to e mail This option defines whethe
31. led for the Agents to Login to the Specific Extension Queue ZYCOO all rights reserved V1 1 40 ZX20 Series IP PBX Same as Agent Login Extension except you do not have to remain on the line Agent Logoff Extension Agent logoff from the queue Pause Queue Member Pauses a queue member so that the member can not Extension receive calls ZKD O o Agent Logoff Extension E nd Unpause Queue Unpause a queue member who is paused previously so Member Extension that the member can receive calls again 4 9 Auto Provision When you need many IP Phone for using please record the MAC extension number and username of each phone according to the format please take reference of the auto provision script file model for details then import the format file once the phone is connected to the local network it will get the extension number and password automatically There are two operation methods to fulfill this function please see details as below Enable DHCP service Click System Network Advanced enable DHCP Server in the dialog as below DHCP 5erver 5ettings DHCP Service Interface Start IP 192 158 1 235 End IP 192 158 1 25 Subnet Mask Deis Gateway 192 158 1 1 Primary DMS 61 139 2 69 Lease Time 1440minutes Save Method 1 Click Extension gt Creat New User select the relative IP Phone manufacture and input relative MAC in the part of Auto Provision Save and Activate
32. nce Hold Time Max Wait Time s Max Callers 8 Periodic Announcements Join Empty Repeat Frequency s M Leave When Empty Announcements Prompt Iw Auto Fill Report Hold Time Note Each agent needs to login to the queue using the login extension defined in Feature Codes Agent TimeOut s This option defines the time in seconds that an Agent s phone rings before the next Agent is rung eg 15 Wrap Up Time s After a successful call how many seconds needed to wait before sending another call to a potentially free agent Default is 0 which means No Delay Max Wait Time s The maximum number of seconds a caller can wait in a queue before being pulled out empty for unlimited Max Callers This option sets the maximum number of callers that may wait in a Queue Default is 0 Unlimited Join Empty Defining this option allows callers to enter the Queue when no Agents are available If this option is not defined callers will not be able to enter Queues with no available agents Leave When Empty Defining this option forces all callers to exit the Queue if New ZYCOO all rights reserved V1 1 28 ZX20 Series IP PBX Callers are also not able to Enter the Queue This option should generally be set in concert with the Join Empty option Auto Fill Defining this option causes the Queue when multiple calls are in it at the same time to push them to Agents simultaneously Thus instead of completing one call t
33. nks If you want to set up outbound call to connect to PSTN Public Switch Telephone Network or VoIP provider please configure on this page Basic gt Trunks Move the mouse over to a Trunks field to see tooltips Basic List of Trunk Extensions S No Trunk Type Options Trunks 1 Ports 1 Analog Options w Outbound Routes Inbound Control Advanced Status System Zycoo IP PBX support 3 kinds of trunks Analog GSM line Custom VoIP Peer How to add each trunk 1 Analog Line ZYCOO all rights reserved V1 1 11 E een ZX20 Series IP PBX Click Add a Dial Rule gt Analog Add a Trunk X Description Port 1 Provider Type D s Analog Port 1 1 De Analog VoIP Trunk C Peer Explanation Define description for the trunk Lines Individual lines of the PBX eg Analog Port 8 The third analog port of the PBX You can configure the Analog line through ZYCOO IP PBX Same Analog line couldn t be used in multi trunks If you don t have available Analog trunk you can t set up trunk 2 Custom VoIP Custom VoIP allows you to create a VoIP trunk please configure on this page Add a Trunk gt VoIP Trunk ZYCOO all rights reserved V1 1 12 ZX20 Series IP PBX Add a Trunk X Description Provider Type Protocol SIP Analog Dial Plan VoIP Trunk Register p Peer Host Outboundproxy Proxy Port Without Authentication Username Password Explanation Description
34. nter agent number ZYCOO all rights reserved V1 1 hang up 30 ZX20 Series IP PBX Chapter A Advanced 4 1 Options Options Include local extension settings and new extension default settings Click Option to display the dialog as below E eet Home ool Options Basic Bas Local Extension Settings Inbound Control Local Extensions are Varying Options Operator Extension Global Ring Time Set s 30 Enable Transfer Enable Music On Ringback E Callow multiple extensions to be assigned to one analog phone Music Settings Ldallow extensions to be Alphanumeric SIP IAX users Voicellall Conference Follow Me Default Settings for a New User Paging and Intercom Voicemail NAT Phone Book SIP O lAs Feature Codes Call Waiting 3 Way Calling Status 1234 VM Password Delete via System Cancel ltem Explanation Local Extensions Set up the digit of local extensions Operator Extension Set up Operator Extension Global Ring Time Set s Set Ring Time for each extension Enable Transfer Enable transfer feature key Enable Music On Ringback Enable music on ringback Allow multiple extensions to Allow multiple extensions to be assigned to one be assigned to one analog analog phone Allow extensions to be Alpha If extension is Alpha outside line can t call in but Numeric SIP IAX users extension can call out VoiceMail This user will have a voicemail account after choos
35. ntercom Add Paging Group to display the dialog as below Add Paging Group X Paging Extension Description SIP 801 SIP 802 802 Em SIP 803 803 SIP 804 804 SIP 805 SIP 806 806 SIP 807 SIP 808 Paging Group Members Device List Duplex Paging The number users will dial to page this group Extension Provide a descriptive title for this Page Group Paging Group Selected device s in this page Members Device List Select Device s to Page Paging is typically one way for announcements only Checking Duplex this will make the paging duplex allowing all phones in the paging group to be able to talk and be heard by all This makes it like an instant conference 4 6 Phone Book If incoming call was matched with the number in the phone book the incoming call will display the name of matched number Click Phone Book to display the dialog as below ZYCOO all rights reserved V1 1 37 E een ZX20 Series IP PBX Phone Book Name Show All S No Name Number Options No Contact defined e Search Input contact name to search e Show All Show all contacts Create Contact x Name Number e Name Add contact s name Alphabetic or numeric only e Number Add contact s number international phone number is supported 4 7 PIN Set PIN Set will distribute one PIN Code to different extension user if you selected PIN Set on the Dial rule page in Outbound menu the extension user who
36. o an Agent at a time the Queue will complete as many calls simultaneously to the available Agents Report Hold Time Check this option if you wish to report the caller s hold time to the agent member before they are connected to the caller Frequency s How often to announce queue position and estimated hold time 0 to Disable Announcements Announce Hold Time Should we include estimated hold time in position announcements Either yes no or only once hold time will not be announced if 1 minute Repeat Frequency s How often to announce a voice menu to the caller O to Disable Announcements Announcements Select the Announcements Prompt from IVR Prompts Prompt 3 8 2 Agent Registration ZKD Daal You need register for using after creating agents Agent Registration when hook off Agent Registration D i 5 Enter agent number and password 2 L Pick up Enter 63 function key Enter agent number and password answer the call ZYCOO all rights reserved V1 1 29 E een ZX20 Series IP PBX Agent Registration when hook on Agent hung up after registration can answer call after ringing EN Enter agent number password and new agent number gt eu Pickup Enter 64 function key Enter agent number password and new agent number 3 8 3 Agent Log Off If agent would leave and log off none of agent will answer calls then Agent Log Off Agent Log Off Enter agent number Enter 65 function key E
37. on System Info Zycoo System v1 1 system Server Date amp TimeZone Sun Dec 31 19 23 57 COT p0er Hostname IPPBX ZYCOO all rights reserved V1 1 44 ZX20 Series IP PBX ZX20 Series IP PBX Chapter6 System This chapter will introduce you how to configure the system of ZYCOO IP PBX 6 1 Network amp Country Configure WAN IP and tone zone Click Network amp Country to display the dialog as below Home Network amp Country PEE Inbound Control Hostname IPPBX IP Address 192 168 1 76 Subnet Mask 255 255 255 0 IP Assign Static Network amp Country Gateway 192 168 1 1 TroubleShooting Primary DNS 192 163 1 1 DDNS amp VPN Alternate DNS Time Settings Tone Zone Setting Management Country CN China 1 vj c e P Assignment Support Static DHCP and PPPoE Tone Zone Setting Define the tone for home country or zone 6 2 TroubleShooting You can ping other network device through ZYCOO IP PBX and track network route by ZYCOO all rights reserved V1 1 45 E eer ZX20 Series IP PBX command Traceroute Click TroubleShooting to display the dialog as below TroubleShooting Ping Traceroute Ping 192 168 1 1 Packets 4 PING 192 168 1 1 12 7 0 0 1 56 data bytes 64 bytes from 127 0 0 1 icmp seq 0 ttl 64 time l1 5 ms 64 bytes from 127 0 0 1 icmp seq 1 ttl 64 time 0 5 ms 64 bytes from 127 0 0 1 icmp seq 2 ttl 64 time 0 5 ms 64 bytes from 127 0 0 1 icmp seq
38. r or not voicemails are sent to the Users e mail addresses as attachments From Sender s email address Subject Subject of the mail ZYCOO all rights reserved V1 1 34 Sender Name Display the Sender name when you receive a voicemail E eer ZX20 Series IP PBX The message pattern 4 3 Music Settings Management for music on hold music on ringback music on call queue Click Music Settings to display the dialog as below Music Settings Music Settings Music Settings Music Management Music On Hold Reference Music Music On Ringback Reference Music Music On Call Queue Reference Music Please define different music file for different music folders Music Management Music Management Music Settings Music Management Music Management Directory Music 1 Upload Music File Enter The Music File Name gsm Note Please use gsm format voice file TFTP Server IP address Select Music Directory Mus ZYCOO all rights reserved V1 1 35 E een ZX20 Series IP PBX Load music in the music file Display music in the music file or you can delete it Enter The Music File Name Input music file name which you want to upload GSM WAV format If it s WAV it must be accord with PCM 16 bits 8000HZ format TFTP Server IP address Please enter your TFTP server IP address Select Music Directory Select directory where the uploaded music file will be saved 4 4 DISA A tr
39. rd of SIP IAX2 extension eg 12u3b6 Caller ID Callers ID eg 801 Outbound CID Overrides the caller id when dialing out with a trunk E mail The e mail address for this user eg Tom gmail com Analog Phone If this user is attached to an analog port on the system please choose the port number here VM Password Voicemail Password for this user eg 1234 Dial Plan Please choose the Dial Plan for this user Dial Plan is defined ZYCOO all rights reserved V1 1 9 ZX20 Series IP PBX NN under the Outbound Routes Voicemail This user will have a voicemail account after choosing this option Can reinvite Set up calls directly between caller and receiver after being connected by IP PBX system This method is Known to cause problems with certain hardware such as the common Cisco ATA 186 S Check this option if the User or Phone is using SIP or is a SIP device IAX2 Check this option if the User or Phone is using IAX2 or is an IAX2 device T 38 Fax Enables 1 38 fax UDPTL pass through on SIP to SIP calls Check this option if this User or Phone is an Call Agent N IP AT Check this option if the User or Phone is located behind a NAT mE Network Address Translation enabled gateway Delete VMail Voicemail will not be checkable by phone if you choose this option Messages will be sent by email only UE Note You must configure SMTP server for this functionality DTMF Mode The Dual Tone Multi Frequency mode to be used is specif
40. real charged duration if you need billing PSTN must support polarity reversal function meanwhile you must configure relevance parameters of polarity reversal in trunk configuration for the IP PBX 5 2 Register Status Check SIP IAX2 User and SIP IAX2 Trunk status Click Register Status to display the dialog as below ZYCOO all rights reserved V1 1 43 T Activate Changes Logout Register Status SIP Users Status IAX2 Users Status SIP Trunks Status IAX2 Trunks Status sapie vane Name username Host Dyn Nat ACL Port Status 830 Unspecified D N 0 UNKNOWN 829 Unspecified D N o UNKNOWN 828 Unspecified D NW o UNKHONN Register Status 827 Unspecified D N o UNKNOWN 826 Unspecified D N 0 UNKNOWN 825 Unspecified D N o UNKNOWN 824 Unspecified D N 0 UNKNOWN 823 Unspecified D N 0 UNKNOWN 822 Unspecified D N 0 UNKNOWN 821 Unspecified D N 0 UNKNOWN 820 Unspecified D N 0 UNKNOWN 819 Unspecified D N o UNKNOWN 818 Unspecified D N 0 UNKNOWN 817 Unspecified D N o UNKNOWN 816 Unspecified D N 0 UNKNOWN 815 Unspecified D N 0 UNKNOWN 814 Unspecified D N o UNKNOWN 813 Unspecified D N 0 UNKNOWN 5 3 System Info Check OS version firmware version and memory etc from here Click System Info to display the dialog as below Home System Info Basic System Info Resources Inbound Control Advanced OS Version Linus IP PBX 2 6 22 18 Uptime 19 23 57 up 23 min Load Average 0 19 0 10 0 08 Firmware Versi
41. services on FTP D eo 21 EN 184 168 10 N O your network When users the Internet make certain Telnet 23 e 23 1921681 0 requests on your network t Router can forward those SMTP 25 e 25 182 168 10 C requests to computers equip l to handle the requests If fo DNS 53 CH ei 53 192 168 1 0 example you set the port T number 80 HTTP to be es 89 B r forwarded to P Address o0 216810 H 182 168 1 2 then al HTTP Inn 1 Am Ae requests from outside users de DO 73 J 192168110 O be forwarded to 192 168 1 2 l M f 1 is recommended that the HTTP st o 80 192 168 1193 computer use static IP address POPS 110 e CH 110 192 168 1 0 O NNTP 119 119 1921661 0 E State a Nab sarvar nr e emm server via an IP Gateway In SNMP 181 CO Gi 161 1921681 0 L ssh 2020 O 22 192 168 1235 E M that you enter a valid IP httpl 8080 8 182 168 129 Address You may need to m mM i ee mE establish a static IP address http2 8090 80 192 168 1 209 v with your ISP in order to properly run an intemet sen eo 152 168 121 For added security O 4563 1521681 21 v More Step 2 Set up the Provider Host in ZX20 B Set up the service provider and calling rule in ZX20 B to make it register to ZX20 A This method is almost the same as above EXCEPT you need to use the 210 11 25 127 as the service provider instead of 19
42. sh v Please login Enter Username and password default username is admin password is admin then click login Once the login is successful the home page will be displayed IN 1 Je 5 SE you have to add a network segment same with the WAN port if your PC is not at 192 168 1 XXX For safety requirement please modify the username and password after you login You can modify in this page System Management Generally based on the default setting if user didn t do anything in 1 min after login system will reflect it s over time If you want to continue operating please login again If username and password are right this following page will be displayed ZCO Activate Changes Logout Move the mouse over to a Home Home field to see tooltips Basic System Info Inbound Control GA ae Pr 1 Network WAN IP 192 168 1 76 System Flash Total 248 0M Used 39 7M Ext Disk Total N A Used N A Channels 1 2 FXO FXS Device Info Model No ZX20 A2 System Version v1 0 Run Time 22 13 Factory Defaults Network WAN Port IP will be displayed Storage Total storage and used storage will be displayed Channels Channel information will be based on the product model Device Info Product Model and System Version will be displayed ZYCOO all rights reserved V1 1 8 E een ZX20 Series IP PBX Common Button Besides of the device info in the home page the following common buttons are displayed
43. sion IN Note 1 If you would like using this function you must write correct email address in extension settings 2 You need configure SMTP and Email model in VoiceMail please check the details in the following chapter VoiceMail 3 8 Call Queue 3 8 1 Create Agent Check agent in the Extension Settings Advanced Options then assign agent and Ring Strategy in Call Queue please learn from the following configuration interface Call Queue Reference Queue Number 500 Queue Name Service Ring Strategy Agents 802 802 M 803 803 Queue Number This option defines the extension number that may be dialed to reach this Queue This option defines a name for this Queue eg Sales Ring Strategy RingAll Ring All available Agents until one ZYCOO all rights reserved V1 1 27 ZX20 Series IP PBX answers default RoundRobin Take turns ringing each available Agent LeastRecent Ring the Agent which was called least recently FewestCalls Ring the Agent with the fewest completed Calls Random Ring a Random Agent RRmemory RoundRobin with Memory and remember where it left off in the last ring pass Agents All the users who is defined as Agent will be shown here Selected agent will be a member of the current Queue Queue Options Announcements Agent TimeOut s 15 Caller Position Announcements Auto Pause Frequency s 30 Wrap Up Time s 10 pop s Annou
44. stem Delete Delete your selected backup file e Download your selected backup file to your PC Note Please don t change the backup file name 6 7 Update e Click Update to upgrade your system by uploading backup file display the following dialog a Move the mouse over to a Update field to see tooltips Upgrade System Package Inbound Control Restore Default Settings C Please choose file to upload eub Network amp Country TroubleShooting Network Advanced Time Settings Management Data Storage Update Extract the downloaded firmware package which includes one TFIP server and one upgrading file FEN titpd32 exe ulmage md5 NE 2010 7 8 11 53 n 88 0 KB Se Run TFTP server you will see the following interface ZYCOO all rights reserved V1 1 49 ZX20 Series IP PBX d Tftpd32 by Ph Jounin EXE Curent Directory DE Update Browse Server interfaces 192 168 1 71 Show Dir Thtp Server Tftp Client DHCP server Syslog server Current Action Listening on port B3 Settings Go into the update page and upload firmware Enter the package name Ulmage mds 192 168 1 71 Enter TFTP Server IP address Click Update button to finish upgrading system package after entering the TFTP Server IP Then system will reboot automatically Chapter 7 Operating Instruction This chapter will introduce you how to use ZYCOO IP PBX by example ZYCOO all rights reserved V1 1 50
45. t your time zone so that the system will set time based on TT Tee Synchronize with Click the button to synchronize the PBX time with the current PC ZYCOO all rights reserved V1 1 47 E een ZX20 Series IP PBX 6 5 Management Management on username password access permit etc Click Management to display the diagram as below Management Management Access Permit Change Password Username Password Mew Username New Password Retype New Password Apply Set Language Set Voice Language PH w Show Advanced Options e Change Password You can change the password of admin here default password is admin e Set Language Set voice language of the system And you can set the SIP amp Analog channel here by clicking Show Advanced Options Click Management Access Permit to display the dialog as below Management Access Permit Deny all access GUI except for the ones in the list below Iv List of Permitted IP Address S No Permitted IP Options 1 192 168 1 57 IN Note ZYCOO all rights reserved V1 1 48 E een ZX20 Series IP PBX After you added a permitted IP you can only login to the system by this IP other IP address isn t effective to login to the system 6 6 Backup Backup all the settings Click Backup to display the dialog as below Backup List of Configuration Backups S No Mame Date Options 1 test Jun 24 2011 Delete Restore Restore your selected backup file to sy
46. tern for dialing Define a custom N digit from 2 to 9 pattern Z digit from 1 to 9 X digit from O to 9 One digit or multiple digits Delete dote prefix If deleted one digit prefix when dial 12345 digit 2345 will be sent Auto add digit If added digit 1 when dial 12345 digit 123451 will be sent ZYCOO all rights reserved V1 1 15 E een ZX20 Series IP PBX 3 4 Inbound Call 3 4 1 Inbound Routes When a call from outside you want to forward this call to an extension or IVR this Chapter will introduce you how to deal with the inbound calls Please configure on this page Inbound Routes Activate Changes Logout Move the mouse over to a field to see tooltips General Analog Channel DIDs VoIP Channel DIDs Inbound Control Inbound Routes From Analog Channels IVR Prompts Black List Time Based Rules System e Destination BE E General When a call from a trunk Analog VoIP it could be forwarded to an extension call queue conference or IVR You can choose based on your requirement Analog Channel DID If you want to direct the inbound call from a trunk Analog to a specified extension call queue conference or IVR please configure on this page Add Analog Channel Add Analog Channel X Channel e Channel Choose Analog Port of trunk DID Extension select Extension call queue conference or IVR for DID VoIP Channel DID If you want to direct the inbound call from a VoIP
47. trunk to a specified extension call queue conference or IVR please configure on this page Add VoIP Channel ZYCOO all rights reserved V1 1 16 E een ZX20 Series IP PBX Add VoIP Channel X DID Number DID Extension e DID Number DID number calling into VoIP This number is configured in the advance option of VoIP trunk e DID Extension Choose a specified extension call queue conference or IVHR to be directed to call 3 4 2 IVR IVR will improve office efficiency based on your requirement Please configure on this page IVR IVR Move the mouse over to a field to see tooltips IVR Menu IVR Settings Inbound Control IVR working IVR closed time Name working time Extension Welcome Message IVR RE Please Select welcome Repeat Loops B i IV Dial other Extensions 1 Disabled v 3 Disabled v 4 Disabled v 5 Disabled v 6 Disabled v 7 Disabled v 8 Disabled v New 9 Disabled 4 J Explanation Set a name for the IVR Extension If you want to listen to the IVR by dialing extension please input an extension Number Please Select select IVR audio file please configure on this page BENI MN Dial other Extensions Allow caller to dial other extension besides of the ones listed as below Keypress Events Each digit will be related to the actions defined in the blank ZYCOO all rights reserved V1 1 17 Repeat Loops loop times to repeat playing the IVR prompt
48. ture 10 C 45 C Storage temperature 30 C 65 C humidity 10 80 no dew Power AC 100 240V 2 2 0 Packing List e ZX20 IP PBX 1 Unit Power Adapter 1 Unit e CD Quick Start Guide User Manual Pictures 1 Piece e Product Maintenance Card 1 Piece ZYCOO all rights reserved V1 1 6 ZX20 Series IP PBX Chapter3 Basic Configuration 3 1 Preparation Before Operation What kind of IP Phone can be used with ZX20 IP PBX FXS Interface Analog Phone normal phone like TCL SIP Extension e ZP Series IP Phones provided by ZYCOO ZP302 ZP502 ZP502P e P Phone which supports SIP or IAX2 protocol eg CISCO Grandstream etc 3 2 Before Making a Call 3 2 1 Login IP PBX Getting IP Address ZX20 IP PBX support 3 Ways to get the IP Address Static DHCP PPPoE Default IP And Port of WAN hitp 192 168 1 100 9999 Default configuration and function key e Web GUI username admin e Web GUI password admin e 11 Play the IP Address of WAN port e 600 Enter into the Voicemail Box e 900 Enter into the Meeting e i Blind Transfer e 2 Attended Transfer e Disconnect Call Login the system After connecting the IP PBX to the local area network launch the web browser on a computer which is in this local area network Enter the IP address of the system WAN port IP address http 192 168 1 100 9999 The start web page will appear like this ZYCOO all rights reserved V1 1 I ZX20 Series IP PBX geese Engli
49. unk call into the PBX and call to another trunk through outbound route of the PBX Eg This trunk can make international call you are out of the office and want to contact with your customer in foreign country now you can dial DISA number after PIN authentication you are connected to your customer and you can speak to your customer now Click DISA New DISA to display the dialog as below New DISA X Name PIN without PINI Response Timeoutis 5 Digit Timeout s 3 Extension for this DISA Optional Allow Outbound Route Select DialPlan DialPlani Give this DISA a brief name to help you identify it The user will be prompted for this number Response Timeout s The maximum amount of time it will wait before hanging up if the user has dialed an incomplete or invalid number Default is10 seconds Digit Timeout s The maximum amount of time permitted between digits when the user is typing in an extension Default is 5 seconds Extension for this DISA If you want this DISA to be accessible by dialing an Optional extension you can define an extension number for this DISA Select DialPlan set the DialPlan that calls will originate from ZYCOO all rights reserved V1 1 36 ZX20 Series IP PBX 4 5 Paging And Intercom Paging And Intercom is used for calling a paging extension all terminals which support this function will be picked up automatically and listen meanwhile it supports duplex Click Paging And I
50. up Specified Extension default dial 7 extension to Extension pickup the extension Blind Transfer Allow unattended or blind transfers It works like this While on a conversation with A you dial the blind transfer key sequence The system says Transfer then gives you a dial tone while A is on hold You dial the transferee number B s number and A is put through to B immediately Your line is off The caller ID displayed to B is exactly the same as the caller ID presented to you ZYCOO all rights reserved V1 1 39 ZX20 Series IP PBX E Attended Transfer Allow attended transfer or supervised transfer It works like this While on conversation with A you dial the Attended Transfer key sequence The system says Transfer then gives you a dial tone while A is on hold You dial the transferee number B s number and talk with B to introduce the call then you can hang up and A will be connected with the B In case B does not want to answer the call he she simply hangs up and you will be back to your original conversation Disconnect Call Disconnect the current transfer call for Attended transfer Timeout for answer on Set the answer timeout value attended transfer Blacklist a number Add a black list number Remove a number from Remove a black list number the black list Invite Participant The administrator can invite another person by pressing O when he she is in the conference When you press 0 you will get a di
51. y Default is 45 seconds It can be defined in Feature Codes seconds a call can be parked for 3 6 2 Transfer If an incoming call asked to speak to your colleague you can transfer the call directly to your colleague or transfer the call after agreed by your colleague Please check the diagram as below to learn ZYCOO all rights reserved V1 1 21 ZX20 Series IP PBX On the call Extension Number i CFE gt ee PL Input and extension number Hang up Extension user speaking GH ego gt L Extension user agree to get the call Extension user speaking the one who forwarded the call will hang up x2 Extension Number L gt Input to hang up the call and speak to extension user On the call Input 2 and extension number Speak to extension user Reference Parameters and Explanation of Transfer Blind Transfer Default is it can be defined in Feature Codes Attended Transfer Default is 2 it can be defined in Feature Codes Default is it can be used after you use function key 2 it can be defined in Feature Codes Timeout for answer on Default is 15 seconds it can be defined in Feature Codes li 75 3 6 3 Conference If you wanted to create a conference room for some extension users or with external lines you can input conference room number 900 input conference room password 1234 Admin s password is 2345 then enter into conference room Please configure on this page
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