Flash Operator Panel 2 User Manual
Contents
1. O om Required permission hangup Required permission record When clicked it will hangup the 1st active call When clicked it will initiate or stop recoring on on the target button the target button A call that is being recorded will be signaled with a cassette icon The filter box Filter What you type in this input box will filter out any button whos label does not match what you type there If you have a panel with a hundrer buttons and you want to see the state for Bob 9 13 Flash Operator Panel 2 User Manual just type it in the input box and the display will filter out all buttons except for the ones that contains Bob in its label The dial box Dial This input box is powerful and has multiple outcomes So using just this ui element you can perform several searches Dial to a phone number When your phone is idle just type the number and press ENTER your phone will ring and it will originate a call to that number Transfer to any number When you are in an active call you can type a number either an extension or an external number and press ENTER to start a transfer of your current call to that number Invite any number to a Conference If you select a conference button and then type a number in the dial box and hit enter FOP2 will originate a call to the number typed and it will place that call inside the conference selected Direct VOIP dial You can type a sip address w2. Available will set your phone into DND mode And if you set unset your phone DND dialing 78 79 will also reflect the state in FOP2 Available If you do not use FreePBX it is possible to have that kind of integration but it requires custom coding and dialplan settings Otherwise the presence state will not affect the dial behaviour it will just tell other FOP2 users about your current availability Your button will reflect your state with a little presence icon if you mouse over the presence icon of any extension you will see a tooltip with the textual state besides the color The last option in the select box named other lets you specify any text for your presence state if the predefined ones are not good enough for you Extensions Extension buttons show lots of information packed in a small rectangle There are two colors for the button green when the extension is not engaged in a call or red when it is When the phone is ringing it will remain green but the line icon will indicate the ringing state Since version 2 1 there is a third yellowish color for when you have User amp Device mode enabled in FreePBX and the device is in adhoc mode This ia a sample button that is ringing 2 3 Sn 606 Nicolas Gudino un There are several elements 1 Presence Icon This icon indicates the presence state for the extension green circle means the extension is not in a call A red circle indicates that the exte
3. target button with a click of the mouse When you do that the target button will turn it borders to red 4 13 Flash Operator Panel 2 User Manual After selecting a target extension you can perform your command by clicking the appropiate button The possible actions are Cia e Ml Required permission dial Required permission transfer When clicked it will originate a call to the When clicked it will initiate a call transfer to button previously selected on the extension the button previously selected on the list Your phone will ring and when you pickup extension list it will dial the destination extension MS to voicemail Required permission transfer Required permission pickup When clicked it will initiate a transfer to the When clicked it will pickup the ringing channel voicemail extension as defined in the dialplan on the previously selected button and configured in the button config file with 7 A the voicemailext parameter Gg Required permission spy Required permission whisper When clicked it will start a call spying When clicked it will start a call spying session session It will first ring your phone and when with whisper enabled It will first ring your you pickup it will start soying on the phone and when you pickup it will start spying previously selected button on the previously selected button You can then talk to the target extension without the other party hearing you
4. Flash Operator Panel 2 User Manual Flash Operator Panel 2 User Manual 1 13 Flash Operator Panel 2 User Manual Table of Contents O ctamcneiai ca eetees ainineet antes reins get oon inte amen te ciaita St aet es ceaatatrg Oe 3 Passing Credentials Via UR Slade as lesen ithe Siete a A EA 3 Manm Panel NYY Eee 3 ANOM OP LAC WOO Dias 4 ACCORD D ou aes 4 ASE DO Rs aa Sse ce ec es bane ae aces eee tanh nae bots ned A A 5 a o A ante nee de 0 ETS TAPCO Ove wo TERAT Soe Co 6 PTS ey e e NN 7 DA A A A O De a Mati opera cai tes oe sateen O A ae den 8 CHO SUDA CM Utada nidos 8 N Sual PHON DOOK a 9 po aa D a A o E A err ent eee rere 10 E E E DRE E D A E E A T E E E A E AE ai nie 12 PIC UD QUEUE OS A E A ne Eee mt dio a 12 A EAI E RPE RCISA STEIN RUT TTOPe RRA OO OTTER REARS 13 al E 0 ele eet eee rane rene meme eae mean re tert ra E ree ae aT ree eae me ee 13 2 13 Flash Operator Panel 2 User Manual Login in Open your browser and enter the web address for the panel in the location input That address depends on your particular setup it could be something like http 192 168 1 10 fop2 If everything is in place and fop2 server is running you will be presented with the login box Login details x Extension Password Ok Use your extension and password as defined in usr local fop2 fop2 cfg to login If you use the standard FreePBX install you will login with your Extension Number and Voicemail Passwo
5. ith this format SIP exten domain and it will originate a direct sip call to that extension server Skype calls You can type a skype address with this format skype name and it will originate a direct skype call to that user providing you have Skype for Asterisk installed and working Phonebook search Anything you type here will be searched in the visual phonebook as en Pat you type and results will appear as a selection list at the bottom of Internet the box You can use the arrow keys to select the proper result and 1555913934 ENTER to originate the call Nicol s Gudi o House Internet hicolas a bli hestle tel tel domain lookup Voice If you type a tel domain the system will lookup via DNS the domain 41219242111 and give your the results if it finds any You can get voice numbers direct voip dial and web sites If you select a result and press enter it will originate a call to the phone number direct voip call or open the 6 13 Flash Operator Panel 2 User Manual web page in a new window Presence select box Here you can set your presence information as configured in the LA presence js file The information is inmediately stored in Asterisk database Do nat Disturo hand presented to other panel users in real time When using FreePBX and FOP2 version 2 10 with the e extensions override freepbx conf file added to your etc asterisk directory any presence state other than
6. l right arrow and incoming call left arrow or held hourglass 6 Line callerid If available it will show callerid name and number 7 Line timer The timer for the current call Performing Actions Whole buttons can be clicked to select or deselect them When selected the border will turn red Once the button is selected it will become te target button for your action Every button in the toolbar requires a destination button to be selected Clicking an action button with no extension selected won t trigger any results Some actions will work only on the active line for that extension For example if an extension has two calls and one of them is held if you click the record button it will start recording only the active line not the held one The same happens with the hangup button If you have two calls on your phone and one is held clicking the transfer button will redirect your active call and not the held call To transfer a call when talking to someone click on the target extension it will be highlighted red and then click the transfer button in the toolbar To record a conversation to disk click on the extension button you want to monitor and then click the record button in the toolbar 8 13 Flash Operator Panel 2 User Manual Action submenu Since FOP2 version 2 10 the presence icon for buttons of any type can be clicked to perform extra actions When single clikcing the icon a popup menu will show up listi
7. ls active for that particular trunk since version 2 10 trunks also display detailed information about bridged calls with channel name and callerid It is important to note that bridged channels are the ones that are linked to another channel Calls that are not answered or inside an application like an IVR Voice Mail etc will not show up Clicking on the channel name will bring an action submenu with the option to pick the call up Clicking it will redirect the call to the logged in extension Conferences Conference buttons will show every participant of the conference They also include special actions to be performed on the conference itself or to a particular participant Conference Label Conference Icon Members List 21000 Test _ 51 602 Nicolas Gudino 52 604 Paula Rimieri 23 605 Daniel Ochoa Member Icon There is a little icon to the left of the conference label when clicked you will be presented with a special action menu that will let you lock or unlock a conferences or mute unmute every participant in the conference 12 13 Flash Operator Panel 2 User Manual de Cerrar Abrir Conferencia 83 605 Daniel Ochoa To the left of every participant there is also a member icon it will be a green user for regular participants or a blue suited user when that participant is admin or the marked user Clicking on the icon will open up the action menu for that participant where you can t
8. ng the allowed actions for that particular button This way you can add remove or pause members from a queue email users or pickup parked queued or trunk calls Extension actions COANA Nienlas Godin 10600 Jo ab Send email UGO Pause Member gt Unpause Member 7 Ju Add to Administracion e ES Remove from Administracion ne Add to Ventas GE Remove from Ventas D1 F S Add to Soporte ES ES Remove from Soporte FF Add to Test E Remove from Test For extensions you can select to send emails to them if the email setting is defined in the button configurations you can pause or unpause the queue member or you can add or remove the extension from any available queue For parking slots trunks and queue waiting calls you can pick the calls up needs the pickup permission For queue member icons you can choose to remove them or pause unpause them needs the queuemanager permission For conferences you can perform global actions or individual actions like mute unmte lock unlock kick etc Visual Phonebook At the top left of the main panel window there is a phonebook icon When clicked you will be presented with a phonebook application where you can add edit or delete entries 9 13 Flash Operator Panel 2 User Manual SCMERE ELLE ERFEESA Teen 1 PELEF CRM 2 Er K LE oi acs PA 1 DEF 2 TOTAL DE PEGAS ENCORE 5 Chane Usage is straightforward You can click the Add but
9. nsion is busy or in a call A little card icon indicates a special presence that was set by the user The color for the 7 13 Flash Operator Panel 2 User Manual custom presence is configurable If you mouse over the icon a tooltip with the custom presence text will appear that text is also configurable via the presence js file Lastly if someone initiated a call recording from within FOP2 a tape icon indicates the call is being recorded Since version 2 10 clicking on this icon will display an action menu If you have the proper permissions you will be able to add remove or pause the member from a queue or send an email to that user if the email setting is defined in the button configuration 2 Button Label This is the text label for the extension It shows the extension number first followed by the text label that was configured in the button definition inside the button config file 3 Information Icon This icon will show if the extension is paused showing a clock for queue members If the extension is engaged in a call that came from a queue it will display an info icon that will show the queue from where the call came from when you mouse over it 4 Voicemail Icon If there is voicemail waiting or stored for the extension it will appear an envelope The number of messages can be read in the tooltip when you mouse over it 5 Line activity icon The handset icon will indicate if the line is ringing it is engaged in an outgoing cal
10. nto A Line 1 inactive Line 1 inactive SIP Provider Line 2 inactive Line 2 inactive IAX Provider 624 Agus N95 630 Audiocodes 1 631 Audiocodes 2 DAHDI 8000 Fax laxModem 1 8001 Fax laxModem 2 777 Test IAX CONFERENCES Li Line 1 inactive Line 1 inactive Line 1 inactive 2 Line 2 inactive Line 2 inactive Line 2 inactive 21000 Test There is a toolbar that is always visible at the top and four sections in the content area one for each kind of button The button corresponding to your extension the one you used to login is always at the top left of the Extension section with the label in bold Each section has a title bar with a minus plus sign icon at the right Clicking on the button will collapse or expand the section from view The collapse state is remembered accross sessions Supose that you are not interested in trunks you can collapse the section and it will remain minimized until you click the plus sign again Anatomy of the toolbar At the top of the panel there is a toolbar From here you will perform most of the actions that can be done with FOP2 There are some distinctive sections as follows available jn The action bar The action bar consist of a row of buttons that represent actions to be taken to active calls Depending on the permissions the user has the buttons will be displayed or not For this actions to work you need to first select the destination or
11. oggle mute for the user or kick it out from the conference For the conference actions to work the extension you are logged as needs the meetme permissions defined in usr local fop2 fop2 cfg as explained in the installation and configuration guide 13 13
12. rd In order to perform actions with the panel is mandatory to login with some extension as that extension will be the originator of the actions you perform Passing credentials via URL Since version 2 10 it is possible to pass the extension and password in the URL to avoid being prompted to login You can use this feature to embed the panel into your own application or authentication system In order to do it you have to append the exten and pass parameters like http 192 168 1 10 fop2 exten 100 amp pass 9999 In a multi tennant system where you use panel context you need to pass the context too http 192 168 1 10 fop2 exten 100 amp pass 99998context tennantA 3 13 Flash Operator Panel 2 User Manual Main Panel View After successfull login you will be presented with the panel window Available 606 Nicolas Gudino LA 601 Manuel Heredia D 604 Paula Rimieri M4 102 Soporte Line 1 inactive Line 1 inactive Line 1 inactive Manuel Heredia Line 2 inactive Line 2 inactive Line 2 inactive Departamento A Paula Rimieri 602 Nicolas Gudino 603 Fax Analogo 605 Daniel Ochoa 2 Line 1 inactive Line 1 inactive Line 1 inactive 101 Ventas Line 2 inactive t Line 2 inactive Line 2 inactive Manuel Heredia Departamento A 622 Beatriz Trento 623 Florencio Gudino 621 Agustin Gudino Paula Rimieri Z 620 Nicolas casa 600 Extension Libre 607 Departame
13. ton to insert new records or click the action buttons for each record to view edit or delete them There is a search box that lets you search for any string or number And an Export button that lets you export to CSV your phonebook Phonebook entries will be searched in realtime when you type something on the Dial box so it can be used as a company directory It will also be searched when an inbound call is received If the caller id matches one of the entries it will use the name and picture of the contact for a call notification that will popup at the lower right hand of FOP2 screen as depicted in picture 1 Picture 1 EXTENSIONS QUEUES A Nicol s Gudi o House Internet Call notification Importing Data Since FOP2 version 2 10 you can import CSV data to the phonebook by clicking the Import 10 13 Flash Operator Panel 2 User Manual icon When clicked it will show you an extra field where you can type search the csv filename to import The first line on the CSV file must contain the field names and the following lines the records you want to insert This is a sample file sample csv firstname lastname company phone1 phone2 private Nacho Rodriguez lelecorp 123900001 125900002 no John Doe Simcorp 55555555 606 no Most fields are self explanatory like firstname lastname etc private lets you mark a record as private or not private records can only be edited viewed by its owner Queues Q
14. ueue buttons have some particularities Besides the queue name they will show the list of members or agents for that queue with a little icon representing the member state and also the list of calls waiting on the queue with their call counter and timer as depicted below Queue Label Member Status Icon 3 102 Soporte i Departamento Nicolas Gudine Paula Rimieri 1 lt 502 gt Nicolas Gudino Calls Waiting List 00 00 05 They also can be used to filter out extension buttons When a queue button is selected only the extensions that are part of the queue will be displayed This is particulary useful for call center managers as you can focus on a particular queue activity removing the noise from other queues extensions The state icon for the queue members might be dm ready busy El unavailable invalid 11 13 Flash Operator Panel 2 User Manual e a paused FOP2 will also monitor agent or device names and rename extension buttons accordingly Pickup queued calls From FOP version 2 10 you can click on a call waiting on the queue to display the pickup submenu If your extension is allowed to pickup calls you can click on the action and the waiting call will be redirected directly to your extension 103 Test ii Nicolas Gudino 1 lt 602 gt Nicolas Gudino 00 00 43 J Pickup Call Trunks Trunk buttons are the simplest as they only will show the number of channe
Download Pdf Manuals
Related Search