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User Manual - CCTV installation Birmingham

1. When you successfully complete the last screen you will be shown the screen below Please wait while your request is processed lf you have entered sufficient detail accurately enough to uniquely identify you your account will be set up Possible error messages Sign Up Error There was a problem verifying your details to access your sites on SmartPac Touch Your login will still be set up and your User Id and Password will be sent to you by Email shortly To log in you will need your User Id password and memorable infomation Please do not forget the memorable information you selected as for security reasons these will not be sent in the Email Your details have been forwarded to the technical department who will verify your details and access to your systems and will contact you shortly Retum to login screen Further details of using the system are availble within the SmartPac Touch User Manual Page 26 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL
2. ONTEST 2011 PLACED ON TEST 20 04 2010 12 09 PM CLTEST 2011 CLEAR TEST 20 04 2010 12 09 PM D 20 04 2010 12 09 PM ONTEST 2011 PLACED ON TEST Test Date From acammivy hhmm Example of a Test History Report SITE 987654 SMARTPAC LEVEL 3 TRAINING 234 GREENSIDE STREET DARWEN Site Details Contacts Event History Test History Reset History fones amp Responses lid 4 b bl Find Next Selecta format Export Event Date Event Zone Emp Number User ID Comments 20042010 12 17 15 CLTEST 2011 CLEAR TEST 20042010 12 16 58 0 20 04 2010 12 16 58 ONTEST PLACED ON TEST 20 04 2010 12 09 35 CLTEST CLEAR TEST 20 04 2010 12 09 16 20 04 2010 12 09 16 ONTEST PLACED ON TEST Page 17 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch 9 Reset History Screen Objective Accessing Reset History lf a system is set up to allow for Remote Reset and a Remote Reset code has been given to a customer this can be viewed separately Alternatively view via the normal Event History screen lf this screen is blank when you access it then a Remote Reset has not been given SITE 987654 SMARTPAC LEVEL 3 TRAINING 234 GREENSIDE STREET DARWEN Site Details Contacts Event History Test History Reset History fones amp Responses Date Time Username Description Event Comment fone fone Comment 26 04 2010 01 53 PM SITE PASSWORD SMARTPAC LEVE
3. to another date review history From the left hand side of the screen the date and time is listed of the event that occurred The EventID code is explained under the Description heading On Lone Worker Alarms this page will lookup the map The Event History Report search box is used to produce reports that can be converted to e g Excel files Home amp Sites User Details Administrative amp Operational Booklet Contact Log Out SITE 987654 SMARTPAC LEVEL 3 TRAINING 234 GREENSIDE STREET DARWEN Site Details Contacts Event History Test History Reset History ones amp Responses Date Time Fone ID Event ID Description Additional Info Comment 20 04 2010 12 23 PM 1999 Contact Verified 20 04 2010 12 17 PM CLTEST CLEAR TEST Cat E1 20 04 2010 12 16 PM ONTEST PLACED ON TEST Cat E1 Expires 20 04 2010 13 16 00 All Zones 20 04 2010 12 16 PM 1999 Contact Verified 20 04 2010 12 09 PM CLTEST CLEAR TEST Cat E1 20 04 2010 12 09 PM ONTEST PLACED ON TEST Cat E1 Expires 20 04 2010 13 08 00 All Zones 20 04 2010 12 01 PM FA FALSE ALERT 20 04 2010 12 00 PM 4999 Contact Verified 20 04 2010 11 59 AM E CALL ANSWERED Premise 20 04 2010 11 59 AM AS AUTODIAL STARTED Baaimmy anim Event Date To E l Boammyy hhimm Event Code All vl Useful Terminology Alarm Accessed The time an operator picked the alarm up FC Full Clear An operator finished all alarm handling instructions PC Part Clear An operator has to return to complete a
4. ARWEN Contacts Event History Test History Reset History Zones amp Responses Contact Type FirstName LUKE LastName YOUAREMYSON start Date eS A id Date tadan 20 04 2010 Fe ee Password By clicking on the radio button circle and changing the Active state to Inactive the keyholder will be taken from the live callout list We prefer that keyholder lists are straightforward and easy to amend to prevent errors However some sites have special callout instructions i e call Fred for Fire alarms only Or always call the security office then Area Manager for some corporate sites If procedural instructions or special call out lists exist it is very difficult for you to update your own keyholders so we suggest any changes for these sites are done by our own Administration Department Page 12 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch 5 User Information Screen Objective Amend personal details and see access level You can update your personal details via the User Details link Home amp Sites User Detalls ministrative amp Operational Booklet Contact Log Out User Details Permissions Add More Sites Update User Details CMRS Intruder Systems W RVR CCTV Systems Page 13 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the ma
5. L 3 REMOTE RESET NOT Policed Birds This screen does not facilitate a search box to run reports However you can run an Event History report then choose Remote Reset in the drop down Event code field Example Event Date From 47032010 oammiyy 00 00 hhmm Event Date To 26032010 aay 00 00 hhmm All Contact Verified REMOTE RESET Page 18 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch 10 Zones and Responses Screen Objective Accessing Zones and their response plan Screen Access Home and Sites Select Zones and Responses The Zones page displays a list of channels or pins that the site is set up for along with full response descriptions In the event of an alarm the Dispatch column describes what exactly is presented automatically by computer to an operator In the following example Zone 2 or channel 2 is the Personal Attack or Duress Ifa URN is present it would be displayed in the URN column The Event Code 200 is actionable as per the Dispatch column In this example PF PF means that in the day time an operator would just see the Police Force PF telephone number to call so they know Its actionable as Police Only The brackets describe what is presented in the day time Daytime means the last Open or Close signal was an Open or Disarm signal Nigh
6. LTEST CLEAR TEST 2011 Cat E1 20 04 2010 12 09 16 847477204 h ONTEST PLACED ON TEST 2011 Cat E1 Expires 20 04 2010 13 08 00 All Zones 20 04 2010 12 01 55 847476043 FA FALSE ALERT 2011 235246212 20 04 2010 12 00 11 847475723 Nh 1999 Contact Verified 2011 235246212 20 04 2010 11 59 57 847475650 h c CALL ANSWERED 2011 235246212 20 04 2010 11 59 50 847475636 h AS AUTODIAL STARTED 2011 235246212 20 04 2010 11 59 27 847475574 h Agent Displayed Dispatch Page 2011 Global 304 PF CO PR CO 235246212 20 04 2010 11 59 27 847475573 h AA ALARM ACCESSED 2011 235246212 20 04 2010 11 59 25 847475563 h INTRUDER AA 2011 235246212 SITE 987654 SMARTPAC LEVEL 3 TRAINING 234 GREENSIDE STREET DARWEN Site Details Contacts Event History Test History Reset History Zones amp Responses 100 v Find Next Selectaformat Export Select a format Event Date Seq No Full Clear Event Descr yee Comment Alarm Inc 26 04 2010 13 53 25 849259947 N RR REMOTE RESET Acrobat PDF file NOT Policed Birds 26 04 2010 13 52 45 849259837 N 1999 Contact Verified 2011 20 04 2010 12 23 45 847479513 N 1999 Contact Verified 2011 20 04 2010 12 17 15 847478488 1 CLTEST CLEAR TEST 2011 Cat E1 20 04 2010 12 16 58 847478455 h ONTEST PLACED ON TEST 2011 Cat E1 Expires 20 04 2010 13 16 00 All Zones 20 04 2010 12 16 40 847478403 h 1999 Contact Verified 2011 20 04 2010 12 09 35 847477256 M CLTEST CLEAR TEST 2011 Cat E1 20 04 2010 12 09 16 847477204 h O
7. NTEST PLACED ON TEST 2011 Cat E1 Expires 20 04 2010 13 08 00 All Zones 20 04 2010 12 01 55 847476043 Y FA FALSE ALERT 2011 235246212 20 04 2010 12 00 11 847475723 N Contact Verified 2011 235246212 20 04 2010 11 59 57 847475650 N CALL ANSWERED 2011 235246212 20 04 2010 11 59 50 847475636 N AUTODIAL STARTED 2011 235246212 20 04 2010 11 59 27 847475574 N Agent Displayed Dispatch Page 2011 Global 304 PF CO PR CO 235246212 20 04 2010 11 59 27 847475573 N ALARM ACCESSED 2011 235246212 20 04 2010 11 59 25 847475563 N INTRUDER AA 2011 235246212 Select a format to save the report to i e EXCEL and press Export You can then alter or e mail the file as a normal Excel spreadsheet Reselect to go back and change dates Page 16 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch 8 To view Test History Screen Objective Accessing Test Results Screen Access Home and Sites Select Test History Use this screen to view just Test results alternatively use Event History to see all events The Test History Report search box is for producing reports SITE 987654 SMARTPAC LEVEL 3 TRAINING 234 GREENSIDE STREET DARWEN Site Details Contacts Event History Test History Reset History fones amp Responses Date Time Event Emp Number Comments 20 04 2010 12 17 PM CLTEST 2011 CLEAR TEST 20 04 2010 12 16 PM D 20 04 2010 12 16 PM
8. SmartPac Touch 0 0 SmartPac Touch User Manual Instruction for the Registration SsmartPac And Operation of 3 an Page 1 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch Table of Contents L Logging on tO SIG TOUCH sscas acs cavexstusatea evusareususqisreraigrtecersctbacectantusessaunsteecoimansereiasamaeseumiesetins 3 2 Desktop and pull down MENUS si cisimesneirsnntaietesincsrseeyueiastesncsustiesniasianssansuigessasiaenteveeiensteeiaantsrensuacereaus 5 5 FANT E Da a E R 7 4 Changing Keyholder Details snnnnnnnsnnnnnnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnrnrnrnrnrnrnnnnnrnrnrnrnnnnnrnnnnnnnnnnnnennnenennnnnn 8 As LAdding KeyholdGr S si a aaia a a 9 Ae Adding a Pa SSW ONG seroren e aE A aE 11 4 Deleting KeyholdE ese er eee eer ner ere nn ene ee ee ee ee eee 12 Di ty SOL MOU O eea asa tartyaausne tous Gose oyoani se nareudeies E te uannmnetad cannereiseis daa iees tase udeeiaieie 13 C Add More SiteS tO VIEW asset cece ecm E cea eaten tceae ete occu sen esascaseestetseecaeotaciscetsneesneeee eat 14 FTO VICW Event PISTON sicie cna tonet vanattensenletncee E EAA 15 8 To view Test HIStOTY sssssssunnssunnnnnnnsnnnnnnnnnsnnnnnnnnnsnnnusnnnasnnnunnnnunnnuunnnnnnnnnnnnsunnnnnnnnnnnnnnnnnunnnnnnnnnnnnnnn 17 AR SO MAISTO e a act one asec See eer enc edg eet ne nese sate ceected okt sot tene aces ceetereseee ees 18 10 Z
9. ate 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch 2 Desktop and pull down menus Screen Objective Accessing Pull Down Menus Homepage Click on the headings to access all options Always Log Out when you have finished using SmartPac Touch fren smar Jac OF your SBC 2 Touch Userguide Contact K The Toolbar allows access to various options Home and Sites is your starting point This is your homepage and will list your available sites CS No anaes Alt ID Site name Site address City TN123452 1884 423452 aa 70 THE VAN ROSE LANE e aa on TN123453 1884 123453 2n gees 43LOW STREET INVERDALE BLOGSHIRE TN123454 1884 123454 Seripa eA 1 FILLY LANE HORSELY NOTTINGHAM TN987504 1884 BOO eapi KEEP ROAD RADFORD NOTTINGHAM NG104RT The right hand side of this screen allows you to scroll up or down by dragging the arrow This example shows both active and inactive sites To view and amend sites please refer to the section titled Add More Sites to View nacte Page 5 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch ARC Manual pO 05 08 2009 00 00 00 Discuss comment on and make suggestions about SmartPac The ARC Manual has been updated to version 16 Please read in full a
10. b click on the xX Telephone Num Phone Type Active Until Inside Outside of Start Time End Time Applies for days Delete Move 02084051616 HOME Inside Of 00 00 23 59 SAS kd ivyecqedeee MOBILE meide Of oaa oman Add Phone Hurn Page 10 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL smartPac Touch 4 2 Adding a Password The customers Password PIN is a maximum of 10 characters Preferably Letters to differentiate from engineer codes which we set up as numbers We do not allow duplicate passwords to be entered into the system For ease of use we recommend a global shared site password which can be changed when staff leaves rather than every keyholder having a separate password The following screenshot is an example of adding the site password from scratch As you Add a new keyholder see previous section enter the PIN Password at the same time SITE 987654 SMARTPAC LEVEL 3 TRAINING 234 GREENSIDE STREET DARWEN Site Details Contacts Event History Test History Reset History Zones amp Responses Contact Type Keyholder Site Contacts ee FirstName SITE PASSWORD LastName SITE NAME GOES HERE z Press Update to make Address 1 Address 2 contact active inactive on the database City Post Code Start Date N End Date ddimmiyyyy 12804 2010 ddimmiyyyy PIN Pas
11. e 24 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch The third screen is used to help identify you and attach your account to your own system and is thus very important that the correct details are entered Hover over the lightbulbs for more help information If you are still not sure of any of these details it is suggested that you contact your service company User Details step 3 of 4 Intruder Site Registration M Intruder Systems RVR CCTV Systems Contract Number Keyholder Password Alarm Installer Tel No Alarm Installer Name Property name Monitoring ARC 9 Ti to complete 45 many fields 35 possible to enable us to identity your site Hf you are uncertain of This information your alarm company should be able to hein The final step is used to ensure that the person registering is actually human e g can differentiate between the letters shown which a computer can t easily do User Details step 4 of 4 Captcha Validation k y F q i ey E a Ms Enter code shown above DZNKK r Continue Cancel Note that each CAPTCHA image will be different and you should only enter the details shown on your own screen Page 25 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch
12. hown in the manual due to variations in software Author KW DL SmartPac Touch Example Welcome Dylan Test For your security your session SmartPac Touch Userguide Contact Reports l4 4 fi ofi b Pl 100 Find Next Select a format Export H Custodian Reports 11May2011 Client Site System Premises Account Details 44 Page 1 of 1 Site Mame FARJAM MRF amp MRS Cs mm 10166547 Address S56 7 OnT AMID 4774 Remote Reset H Type Page 21 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch Appendices 1 How to Connect to Touch This is for End User Information Page 22 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch 12 Appendix 1 How to Register to Touch For an End User This tip sheet is designed to walk you through the process of registering for SmartPac Touch SmartPac Touch is designed to allow you to view update and manage your security system Open www smartPaclTouch com using your computers web browser Internet Explorer 7 or FireFox 3 or greater is required for best experience The first time you log in you have to register Choosing Register will show the following User Registration Please read the statement below carefully before continui
13. ll alarm handling instructions CDO Critical Data Omission information is missing that prevents the alarm being handled efficiently An e mail is sent to the Alarm Company 1999 Contact Verified someone quoted the password as l D HC History Comment A note left by an operator to leave a log at that time or Admin has their initials and the date i e after they amend information sent via SmartForms Page 15 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch Example of an Event History Report TestDate 94 04 2010 0000 hh mm Start Time invalid Must EBoammvy be in the format hh mm TestDate 25 04 2010 0000 hice End Time invalid Must oO Za gammivy be in the format hh mm From T SITE 987654 SMARTPAC LEVEL 3 TRAINING 234 GREENSIDE STREET DARWEN Site Details Contacts Event History Test History Reset History Zones amp Responses id P Dl Find Next Selectaformat Export Eji Select a format vent Date Seq No Full Clear Event Descr Excel yee Comment Alarm Inc 20 04 2010 12 23 45 847479513 h 1999 Contact Verified Acrobat PDF file 20 04 2010 12 17 15 847478488 h CLTEST CLEAR TEST 2011 Cat E1 20 04 2010 12 16 58 847478455 h ONTEST PLACED ON TEST 2011 Cat E1 Expires 20 04 2010 13 16 00 All Zones 20 04 2010 12 16 40 847478403 h 1999 Contact Verified 2011 20 04 2010 12 09 35 847477256 h C
14. n software Author KW DL smartPac Touch 4 Changing Keyholder Details Screen Objective Editing keyholder details Screen Access Home and Sites Select your preferred site to update Contacts The Select button enables you to access more details Keyholders are known as Contacts Please always use CAPITAL Upper case letters when adding information SITE 175090 SMARTPAC TEST NOTTS 21 CEDAR ROAD CROYDON CRO 6UG Site Details Event History Test History Reset History fones amp Responses Seq Last Name PIN password Contact Type State SITE PA SMARTPAC TEST NOTTS SPACE Site Password Active DARTH VADER DEATHSTAR Keyholder Active SITE PASSWORD DURR ELOISE Site Password Active PETER BROWN CANDLE Keyhalder Active COLIN BROWN Keyholder Active New Contact Keyholders can be moved up or down by clicking on the appropriate arrows You will be reminded that you have updated something or cancelled something with a pop up box You must click on OK to proceed Contact order changes saved The Seq number will be updated automatically following a change Changing the Contact Callout Sequence As Contacts are added the system provides you with a Seq it puts each contact in a call list numbered 10 20 30 etc It is possible to move contacts around the list by altering the Seg When inputting a new number Administration work in denominations of 5 s or 10 s i e If you wish a person to be placed 1
15. ng The service is used at your sole risk on an as and when available basis The Company cannot guarantee its accuracy nor its fitness for purpose and therefore cannot be held in any way responsible for direct or indirect consequential losses The telephone lines and any internal connections are your responsibility but the Company recommends the use of Internet Explorer 6 or later Please remember charges for any telephone help calls will be at premium rates The company reserves the right at all times to withdraw the service without notice You are an End User you should then click on I Agree to accept the Terms and Conditions of SmartPac Touch Page 23 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch Over the next four screens you should complete as many details as possible User Details Step 1 of 4 User Details First Name YourFirstName Last Name YourLastName Address 1 YourAddress Address 2 YourAddress City YourCity Post Code POS57 COD Country Country Email Address youremail yourdomain com Phone Number 08448791701 Mobile Number Orri rriti Continue Cancel User Details Step 2 of 4 Security Questions Each must be a minimum of 4 characters for you to continue Memorable Quest Your mothers maiden name NM gl Si Memorable Question he nan Continue Cancel Pag
16. nual due to variations in software Author KW DL SmartPac Touch 6 Add more sites to view Screen Objective Populate Touch by adding more sites to view Home amp Sites User Details Administrative amp Operational Booklet Contact User Details Access Permissions Add More Sites Add More Sites CMRS intruder System RVR CCTV System User Name Phone Mobile Site ID Site KH Password Alarm Installer No Alarm Installer Name Site Name Store No Monitoring ARG Update Cancel The database is not automatically populated from first use This is so you can amend basic details or view information on selected sites as and when required The ADD More Sites function enables users to view additional sites on MAS or Touchview RVR CCTV Systems The site ID is the cs number or alt ID to add it will only add the site if either the phone or mobile entered matches the phone number on the site or a keyholder for the site It also tries to validate on the site name and or a site keyholder password and alarm installer If all this matches to MAS then it will make the site available on Touch for the end user to view it Page 14 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch 7 To View Event History Screen Objective Accessing History Event log Use the Next button to move
17. one Num Phone Type Active Until Inside Outside of Start Time End Time Applies for days pares j OU 24 HRS B Inside Of _ The Active Until field is optional and can be left blank Inside Outside of can be left untouched too unless you need to restrict the times we call a keyholder Once Update is clicked your keyholder will be added The keyholder can be edited from then on Page 9 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch Home amp Sites User Details Administrative amp Operational Booklet Contact Log Out SITE TN123452 SMARTPAC TRAINING SITE 2 70 THE VAN SUTTON ON SEA LN11 7NJ Site Details Contacts Event History Test History Reset History fones amp Responses Seq First Name Last Name PIN password Contact Type State Move SITE PASSWORD SMARTPAC TRAINING SITE 2 CARAVAN Site Password Active VRT FIRE TEST 3452 Authorised User Active MOBILE Keyholder Active Keyhalder Active Keyholder kL ovkhaldor AREY GTE New Contact Details Phone Numbers Telephone Num Phone Type Active Until Inside Outside of Start Time End Time Applies for days Delete Move 01158555555 MOBILE Inside Of 00 00 00 00 Add Phone Num To add another telephone number click on Add Phone Num Remember to leave no gaps in telephone numbers please To delete a phone number In the Phone numbers ta
18. ones and ReSponSesS sateecntasaceesceu sacs neangeenacicstesnentaieeydsaneeesseanatayacweatasetnssnudes suiacbenioincacecmtanasatoied 19 TER SOUS Vie SS OODI ces ects o ccs cca E E oer 20 ROD CTC OS aiar coc eicsarvaasa ed body eed eascetose ua caieasievn a E 22 12 Appendix 1 How to Register to Touch For an End USE cccccccceeseeeeeeeeeeeesaeeeeeesaeeeeesaneaeeeaes 23 Page 2 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch 1 Logging on to SmartPac Touch Screen Objective Log on to the SmartPAC Touch System Screen Access www smartpactouch com First time users need to Register Please follow the on screen instructions and an e mail will be sent to confirm your new details See Appendix to see how to register 2 Touch Welcome to SmartPac Touch a unigue system allowing you total contro over your Security Alarm system Using this system you can view activity change your nominated kKeyholders as well as just ensuring that all your information is up to date for peace of mind in order to fog on you MUST be an authorised customer of the CMRS Alarm Receiving Centre if you are not sure about this please contact your alarm maintainer m is Lite li m pj i g sAr F F Click here to view license agreement User name Password Register Forgotten Details Note This website has been tes
19. s several operational procedures have been updated Administrative amp Operational Booklet View the latest Administrative amp Operational Booklet Change in Policy 05 08 2009 00 00 00 Service Disruptions Review any of the latest Service Disruptions We have several new documents such as Guide to EN50131 RedCare Block Terminals BT 21CN PA Intervention BS 8473 Changes to No Response and Line Fail Alarms These can be found in our SmanPAC Links Documents folder to the right of this news page Keith Pendlebury National Operations Manager Survey Please take time to complete this survey to enable us to improve the site The rest of the homepage will detail news updates and other important information To move around the desktop either click on a heading or hyperlink Page 6 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch 3 Editing Site Details Screen Objective Editing site details Screen Access Home and Sites Homepage Select Site Details Edit Site Details HE The Select button enables you to access more details for an individual site SITE 175090 SMARTPAC TEST NOTTS 21 CEDAR ROAD CROYDON CRO 6UG Site Details Contacts Event History Test History Reset History fones amp Responses Site SMARTPAC TEST NOTTS 21 CEDAR ROAD CROYDON CRO BUG 02084051613 Alarm Installer 5 MC TECHNICAL CALL OUT In
20. st in the call sequence input 10 and press Enter If you wish the person to be called 2nd input 20 etc Site Password remains Seq 1 so it always goes to the top of the list Page 8 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch 4 1 Adding Keyholders Click on the New Contact button to add a new keyholder SITE 175090 SMARTPAC TEST NOTTS 21 CEDAR ROAD CROYDON CRO 6UG Site Details Contacts Event History Test History Reset History fones amp Responses Seq First Name Last Name PIN password Contact Type State Move SITE PASSWORD SMARTPAC TEST NOTTS SPACE Site Password Active 10 DARTH VADER DEATHSTAR Keyholder Active v 15 SITE PASSWORD BURR ELOISE Site Password Active A Y 30 PETER BROWN CANDLE Keyholder Active A Y 35 COLIN BROWN Keyholder Active A dew Coniact The following box appears Type in the name using CAPITAL Upper case letters And ensure you Click on the Active radio button Then you will be prompted to add the telephone number Details Phone Murnbers Contact Type Keyholder FirstName FRED LastName BLOGGS Address 1 Address 2 City Post Code Start Date r End Date F ddimmiyyyy 23 04 2010 ddimmiyyyy 91 01 2079 B PIN Password State Acitve Inactive Phone Numbers Teleph
21. staller 9990 CorpactCT Serveco Serveco 0 0 1168108 System 1138191 CS 175090 Type DIGI Alt ID 1412124 005 Category Edit Site Details i 005 Date 01 01 1900 The Edit Site Details button allows you to change information i e postcode and telephone number SITE 175090 SMARTPAC TEST NOTTS 21 CEDAR ROAD CROYDON CRO 6UG Site Details Contacts Event History Test History Reset History fones amp Responses Site SMARTPAC TEST NOTTS Alarm Installer SMC TECHNICAL CALL OUT Address 21 CEDAR ROAD CROYDON Serveco 9999 CorpactCT Serveco PostCode CRO 6UG aleia 0 Tel 1 02064051613 System 1138191 Tel 2 CS 175090 e a Type DIGI save Changes Cancel Alt ID 1412124 005 Category OOS Date 01 01 1900 We must have a Site telephone number Tel 1 A second site telephone number Tel Cancel 2 is optional cave Changes Remember to click on Save Changes when you ve finished Or Cancel if you ve changed your mind Please always use CAPITAL letters where possible Please do not type any spaces in your telephone numbers as these can be interpreted as zeros causing misdials Also please do not update Redcare telephone numbers here as this involves a service change via Redcare Please send us this via SmartForms via your Alarm Company Page 7 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations i
22. sword Adding a password to an existing keyholder 01 01 2079 YODA State Acitve Inactive By clicking on the Edit button next to the chosen contact a password can be added Another keyholder must be added as per ACPO policy This states all monitored systems need a minimum of two keyholders who must be contactable within 20 minutes attendance of the premises We do not leave messages on answer phones as a company policy please refer to our Operational and Administrational Procedure booklet for more information tName SITE PASSWORD LastName SMARTPAC LEVEL 3 TRAINING POG on nan TVA End Date ddimmiyyyy 20 04 2010 ddimmiyyyy 21 01 2079 PIN haama 1 word YoDA E D ED Page 11 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL smartPac Touch 4 3 Deleting keyholders Contacts are not to be deleted from the system they are set as Inactive contacts and placed into another list which is available for viewing called Inactive This is useful if you have a site that uses temporary contacts once the information is input the contact can be moved from the active to inactive list as required To delete a keyholder In Contacts choose Edit SITE 987654 SMARTPAC LEVEL 3 TRAINING 234 GREENSIDE STREET D
23. t time would mean that the last signal was a Close or Arm signal The Level column will advise whether the Police attend This will denote On Response or Off Response Withdrawn SITE 987654 SMARTPAC LEVEL 3 TRAINING 234 GREENSIDE STREET DARWEN Site Details Contacts Event History Test History Reset History Zones amp Responses Service Type Effective Level Event Code Dispatch Fire i 04 01 1900 124 PR FB PR FB Intruder 3 A123456 26 04 2010 On Response PF CO PR CO Open Close 04 01 1900 x PR CO PR CO Open Close 01701 18900 Open Close O C 01 014 900 Open Close OIG 041 0171900 Personal Attack A123456 26 04 2010 Off Response 20 PF PF Abbreviations PF Police Force FB Fire Brigade PR Premises CO Contacts AC Alarm Company Page 19 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch a via the toolbar E omar Aac or your sec Touch Home amp Sites User Details Wserguide Conta Welcome Dyl For your sec Home amp Sites User Details Userguide Contact Reports Ad Client Details Peport Activation Report Select a site from the drop down list oe omartPac Home amp Sites User Details Wserguide Contact Reports i A4 Client Report This is a test site Page 20 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those s
24. ted to work best with EY and above lf you forget your login password click on Forgotten Details and you will be prompted for the email address you used when you registered your username and password will then be emailed to you If you ve forgotten you re memorable information then you need to contact your alarm installer who will be able to access your details Page 3 of 26 Issue 6 Date 12 May 2011 Some screens may appear differently to those shown in the manual due to variations in software Author KW DL SmartPac Touch SmartPac Touch Your most memorable date Please enter the 2nd 3rd 4th and 6th characters of your memorable info You will be prompted for random characters from one of your memorable information questions asked at the registration process above m User Details Add More Sites Your password needs Changing Update User Details M Intruder Systems RVR CCT Systems User Mame 7 Mew Password Confirm Password The first time you log on to the system after receiving your details via email you will need to update your password for security reasons i bed SmartPac mw Touch SmartPac Touch timed out Your session has been timed out after 15 minutes of inactivity To log back on please use the SmarPac main menu CLOSE THIS WINDOW lf you leave your desk or do not use the software for more than 15 minutes you will be automatically logged out for security reasons Page 4 of 26 Issue 6 D

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