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T/M42xx User Manual

1. Optimum lt CHYPERCOM User Manual s_ Optimum T M4200 Famil p y Hypercom EMEA Ltd 2011 HYPERCOM 2 Accessories available S O r CHYPERCOM gt 1 S R3210 Contactless Reader Available for T4200 only S9 PCI PIN Pad Available for T4200 only D4200 Charging Dock Available for M4200 only Replacement Battery Module Available for M4200 only Privacy Shield To find out more information about these accessories and how to obtain them please contact your leasing company Additional accessories such as mounting poles may also be available from third party suppliers Hypercom EMEA Ltd 2011 rA HYPERCOM contents Introduction Thank you for choosing your new Hypercom terminal which combines a small footprint and the ability to perform fast payment transactions Please read through this guide which contains important information you will need in order to install use and maintain your payment terminal This User Manual is for use with Hypercom Optimum T M4200 payment terminals that incorporate the UK Cards Association UKCA Standard 70 protocols for the real time authorisation and capture of payment transactions This standard if often referred to by its former APACS40 name If you requested any additional services such as Mobile Top Up with your terminal then there will be additional documentation supplied with your terminal c
2. HYPERCOM contents 4 Develop secure payment applications The Hypercom terminal and its software applications have been de signed in line with PCI DSS and Industry best practices You need take no further action to ensure your PCI DSS compliant environment meet this specific requirement 5 Protect wireless transmissions The Hypercom T M4200 range does not use Wi Fi wireless transmis sions If you use Wi Fi technology in your own network installation you must implement it in accordance with PCI DSS and industry best practices 6 Test payment applications to address vulnerabilities Hypercom have a process to identify newly discovered security vulner abilities and have timely development and deployment of security patches and upgrades You need take no further action to ensure your PCI DSS compliant environment meet this specific requirement 8 Facilitate secure network implementation The payment application operates in the T M4200 hardware environ ment and does not need to log application activity 9 Cardholder data must never be stored on a server connected to the In ternet If you are using the Hypercom T M4200 device on a Local Area Net work for the payment transaction interface and you are using a local server to store and forward the transaction data then you must take steps to protect the transaction data in accordance with DSS require ments 10 Facilitate secure remote software updates When your terminal needs a
3. you will be asked to verify Signature verification is not as secure as Chip and PIN and you may incur charge backs from your Acquirer if you bypass PIN entry Using your terminal Hypercom EMEA Ltd 2011 43 a Q contents P _ N fi Y E R C O ivi LD if J Eh AP SE y Re AP 0 Example of a Sale receipt Receipt details are subject to change For a contactless transaction only a merchant copy receipt is printed out automatically 44 Merchant name and town Terminal ID Merchant Number Card type Card number Expiration date Issue number Transaction type Transaction amount Transaction used Chip and PIN Authorisation Code Time and date Transaction Number Card number starred out Customer Copy indication Merchant Copy COMPANY NAME TOWN THANK YOU 12345678 123456789012 ICC VERIFIED BY PIN TC 1234123412341234 Customer Copy COMPANY NAME TOWN THANK YOU TERMINAL 10 12345678 MERCHANT ID 123456789012 MASTERCARD AID 00011 10000 ISSUE NUM 00 SALE AMOUNT 10 00 CUSTOMER COPY PLEASE KEEP THIS RECEIPT FOR YOUR RE CORDS VERIFIED BY PIN TC 1234123412341234 AUTH NO 123456 17 12 10 10 08 TXN 0002 Pay ment method ICC Chip Card wasinserted SWIPED Card was swiped KEYED Keyed entry Hypercom EMEA Ltd 2011 Using your terminal G HYPERCOM gt contents Sale Cashback This is similar to a re
4. Using your terminal Hypercom EMEA Ltd 2011 41 a contents Card details Key Entry continued After the terminal has communicated with the acquirer all keyed entry transaction are online to the acquirer it will show a response indicating of the Cardholder Verification and Address Verification data entered was correct If it is correct then it shows that the Data Matched and you can choose whether to DATA MATCHED capture the transaction or not CAPTURE TRANSAETIONS Other possible responses are listed in Appendix B If you do not capture the transaction the terminal reverse the transaction and shows REVERSAL displays and receipts indicating this doses 42 Hypercom EMEA Ltd 2011 Using your terminal A HYPE RCOM D contents What happens if the cardholder has forgotten their PIN The cardholder usually has three attempts to enter their PIN correctly If they enter it incorrectly three successive times this can be on different days on different payment terminals the card will be blocked and the cardholder must contact their card issuer for unblocking instructions If the cardholder forgets their PIN and does not want to continue you can cancel the transaction by pressing Cancel on the ENTER PIN screen Alternatively you may be allowed to continue OO If this option is offered and you select BYPASS the terminal may request that the cardholder signs the Merchant Copy of the receipt which
5. SWIPED Card w as sw iped KEYED Keyed entry 56 Hypercom EMEA Ltd 2011 Using your terminal rA HYPERCOM contents Force Authorisation Force Authorisation is a transaction type that may be available on your terminal if permitted by your bank This transaction type allows you to capture and submit transaction that have been previously authorised using paper vouchers You can capture both Sale and Refund paper voucher transactions Force Authorisation must only be used if the transaction has already been authorised on a paper voucher and you must continue to keep the original paper voucher for the period specified by your bank Some card types do not support Force Authorisation at time of publica tion Visa Electron Maestro American Express Diners Club and JCB 00 not support if not the transaction will automatically terminate after entry of the card number Step 1 To perform the Force Authorisation press the More Trans button the main screen then choose FORCE Step 2 Select SALE or REFUND as required to capture the original authorisa tion Step 3 You will now be prompted to swipe the Supervisor card Press OK Enter to acknowledge that the terminal has accepted the Supervisor Card You may be requested to enter the Merchant Password at this point Step 4 The terminal will then prompt for the entry of data from the paper authori sation receipt including card number expiry date thi
6. Copy indication Merchant Copy COMPANY NAME TOWN THANK YOU TERMINAL ID 12345678 MER CHANT ID 123456789012 VISA DEBIT 12341 2345 0001 234 AID 00011 10000 EXP 01 09 ISSUE NUM 00 SALE CASH SALE AMT CASHBACK TOTAL VERIFIED BY PIN TC 1234123412341234 AUTH NO 123456 17 12 10 10 08 TXN 0002 Customer Copy COMPANY NAME TOWN THANK YOU TERMINAL ID 12345678 MER CHANT ID 123456789012 VISA DEBIT SREREREREIEE OBA ICC AID 0001110000 ISSUE NUM 00 SALE CASH 10 00 10 00 20 00 CUSTOMER COPY PLEASE KEEP THIS RECEIPT FOR YOUR RE CORDS VERIFIED BY PIN TC 1234123412341234 AUTH NO 123456 17 12 10 10 08 TXN 0002 Pay ment method ICC Chip Card w as inserted SWIPED Card w as swiped KEYED Keyed entry 46 Hypercom EMEA Ltd 2011 Using your terminal A CHYPERCOM gt contents Tipping Your terminal can be independently configured to accept a Tip on Sale transactions and on Completion transactions as used in Hotel and Rental environments refer to Page For usage in Hotel and Rental environments __ PLEASE NOTE You must request the tipping service for Sales and or for Completion transactions from your leasing agent The terminal can configured in two different methods for Tipping Tip Amount Entry In this method the terminal prompts for an optional Tip amount which as then automatically added to the Sale Completion amount by the terminal This
7. MENU gt TERM gt TRAIN Allows the user to conduct training sessions by switching to Training Mode See page 32 for more information MAIN MENU gt SETUP gt DAT TIM Allows the user to change the current date and time PLEASE NOTE Enter the date in format MMDDYY MAIN MENU gt NEXT gt TESTS gt PRINTER gt RECEIPT Allows the user to test the printer Press the Button only if on the idle screen OR MAIN MENU gt SETUP gt PRINTER gt PAPER FEED Feeds the paper by 10mm Appendices Hypercom EMEA Ltd 2011 75 SA A HYPERCOM N EBIT contents Appendix D Set a PABX digit s Terminals with a dial connection come pre configured with the option to dial a 9 prefix digit before dialling out By default this option is bypassed and therefore not active To remove the bypass and activate the prefix follow the procedure below PLEASE NOTE If you require a digit s other than 9 please call the helpdesk Step 1 If your terminal is showing the idle screen press the white HOME button on the keypad to return to the Desktop When the terminal is showing the Desktop press the blue FUNCTION button on the keypad N a a TTLE REPORTS FT SR l to run the Application Manager SA Step 2 Use the Navigation Buttons to highlight Terminal Maintenance and press Enter on the keypad Maintenance O 1 Deployment Config Q 2 App Maintenance Terminal Ma
8. You will briefly see the card name on the screen ae e Chip card with or without contactless capa bility Insert the card into the chip reader on the terminal or optional PIN Pad You will briefly see the card name on the screen Magnetic swipe card Swipe the card in the terminal s magnetic swipe reader If the card is a Chip card it will probably request that you use the chip card reader Keyed Entry Keyed Entry should only be used if the Cardholder is not present or if a Chip or Magnetic Stripe card is unreadable Enter the first digit of the card number as shown on the card The screen may then prompt for the entry of the card number and other details from the card such as Start and Expiry dates and Issue number You may then be asked to select if the Customer is Present or not and also for the card CVV2 code and Address data This must be en tered See Page 41 for more details on Keyed card detail entry continued Hypercom EMEA Ltd 2011 39 rA HYPERCOM contents Sale continued 004 For chip card transactions except contactless the cardholder must enter their PIN Personal Le iii Identification Number on the terminal keypad or the optional PIN Pad After the PIN has been typed in the customer must press Enter The terminal may now attempt to connect to your Acquirer See page 67 for troubleshooting communication problems The terminal will then display a response If the trans
9. also known as CVV CV2 CVC CVVC and CSC This is usually used for keyed transactions to reduce fraud The CVV2 code is a 3 digit number found on the signature strip or for American Express a four digit code on the front of the card Cashback A value add service which allows you to debit a customers debit card and hand over the equivalent value in cash Merchant Number A 7 16 digit number assigned by your bank to identify a merchant Often abbreviated to MID Additional card schemes may have separate Merchant Numbers PIN Personal Identification Number This is usually a 4 digit number entered at the point of sale to validate the cardholder Settlement The procedure whereby the terminal checks the totals it has stored in its Batch with the totals stored at your Acquirer Terminal ID TID A unique 8 digit number assigned to each terminal UKCA UK Cards Association The organisation defining the rules and standard for the operation of most Point of Sales equipment in the United Kingdom and Ireland Formerly known as Association for Payment Clearing Services APACS 86 Hypercom EMEA Ltd 2011 Glossary G HYPERCOM contents Communications Access Point A device that allows a Bluetooth terminal to connect to a host or Acquirer The Access Point can communicate with an external network either via dial or network communications Bluetooth A wireless method of short range communication usually found in mobile p
10. charged using a supplied mains Power Supply or via an f optional Charging Dock station Battery module with mains Power Supply M Power Supply optional Docking Station 4230 available Communication method Wireless GPRS Battery module with mains Power Supply optional Docking Station Power supply M 220 available Dial with AP100 Network with AP110 Network amp Dial with AP210 Communication method Communication with Access Point Bluetooth 4 Hypercom EMEA Ltd 2011 HYPERCOM Safety information Do not use if visibly damaged Do not apply power operate below 0 C and above 40 C Do not store in an unpowered state below 20 C and above 60 C Do not expose to moisture and do not store or operate in high humidity environments Do not disassemble Do not incinerate or crush This product is not suitable for use in hazardous environments such as petrol stations chemical depots etc Keep out of reach of children and pets Battery Module safety for the M4200 Recharge the battery module only with the Hypercom supplied Power Supply or Charging Dock Do not short circuit battery module contacts Use only batteries supplied by Hypercom as a replacement Do not drop or impact Do not disassemble puncture or breach Do not leave in direct sunlight Do not moisten or throw into water Keep any spare batteries in a cool dark dry place such as a refrigerator Do not expose to
11. inserting a card Switch off the power by unplugging at the wall electrical power socket Leave the terminal off for ten seconds Restore the electrical supply and wait for the terminal to complete rebooting and return to the idle screen Check that the left hand green indicator on the R3210 is pulsing If not check the short connecting cable is fully in place between reader left hand connector when looking from underneath and the terminal green SERIAL port PLEASE NOTE If the above suggestions do not resolve the problem please contact the helpdesk Troubleshooting Hypercom EMEA Ltd 2011 67 rA HYPERCOM contents Communication problems T4210 T4220 dial only The normal sequence of messages displayed during a transaction using a dial connection is DIALING NOW CONNECTION MADE PROCESSING NOW APPROVAL XXXXXX CONNECTION MADE PROCESSING NOW This message indicates that the terminal has connected successfully In this case the following response displayed will be from your Acquirer See Appendix A on page 61 for common transaction responses If the terminal fails to connect on the first try it will make a further two attempts to connect before voiding the transaction The screen will display DIALING NOW ATTEMPT 2 DIALING NOW ATTEMPT 3 One of the following error messages may also be displayed LINE IDLE The terminal has detected the presence of a line and attempted to dial but is ex
12. is the default method and unless you specify otherwise your terminal will be configured with this method Final Amount Entry In this method the terminal prompts for an optional Final amount i e you are prompted to enter the total of Sale Completion amount plus Tip You must request this method from your leasing agent if preferred Differences when Entering a Tip The Sale Completion amount is prompted as a Base amount but is entered in same way as BASE AMOUNT a normal amount entry MASTERCARD SALE The terminal is then handed to the cardholder for Tip Entry who responds to the prompt to bo You wish To enter a Tip with No or Yes response ENTER A TIP continued Using your terminal Hypercom EMEA Ltd 2011 47 _ f TD V S N Pr D a 0 contents If user selects a Tip they should type in the TIP AMOUNT and press Enter Alternatively for BASE AMOUNT 0 00 method 2 the prompt may be for the Final amount TIP AMOUNT MASTERCARD SALE The customer should check that the TOTAL is ortal paren correct and press YES Enter to confirm or NO correct Clear to change the amounts or Cancel to cancel the transaction If the Tip entry method is set to Final Entry then the user prompts will vary Warnings may be shown if large Tips are entered this prevents against keying of errors of incorrect Tips 48 Hypercom EMEA Ltd 2011 Using your
13. software update this will be carried out by the Hypercom software downloading system this system ensures that only authenticated payment software is loaded onto your termi nal 11 Facilitate secure remote access to payment application There is no remote access to the payment application continued 14 Hypercom EMEA Ltd 2011 Important information rA f HYPERCOM conten ts 12 Encrypt sensitive traffic over public networks 13 14 Transactions sent over network connections are always encrypted by the payment application using Secure Socket Layer SSL technology You may engage your business with 3rd party agents that provide services that are part of your overall payment process e g shopping cart providers web design firms often referred to as Common Points of Service or CPS Agents acting as a CPS must be compliant with PCI DSS and must be registered with the Card Schemes Refer to www cpsregistration org for more information about CPS registration You must never communicate sensitive cardholder data by any means unless it is encrypted Hypercom will never request such data from you Sensitive cardholder data means the Card Number often known as Primary Account Number or PAN the Cardholder Name the card Expiration Date the card CV2 number the last three digits printed on the card signature strip or for American Express the four digit value printed on the front of the card The Hypercom helpdes
14. the card is inserted vertically into the slot on the top of the Pin Pad When the card is inserted correctly you should feel some resistance and hear a soft click sound 36 Hypercom EMEA Ltd 2011 Using your terminal CHYPERCOM contents Magnetic Swipe Cards Some cards issued on the UK and Ireland and cards issued from other countries may only be issued as Magnetic Swipe cards All chip cards also have a magnetic stripe If your terminal cannot read the chip when it is inserted you may be given the option to swipe the card and to enter the last four digits of the card number If a Chip Card is swiped to start a transaction the terminal will prompt to insert it into the Chip Reader How to swipe a card Swipe the card with the magnetic strip facing down and towards the terminal Swipe the card quickly in either direction Using your terminal Hypercom EMEA Ltd 2011 37 rA HYPERCOM contents Sale Step 1 e From the Idle screen type a numeric key that is the first digit of the Sale amount the screen will automatically show the Amount entry screen with the digit entered shown N B On some software versions and configurations typing a numeric key from the Idle screen will commence entry of a card number in this case the order of data entry will differ from that described below e OR select SALE from the Idle screen e OR Insert a Chip Card into the terminal s Chip Card reader or int
15. 00 in ROI Step 3 Insert the customer s Chip Card into the SWIPE INSERT CARD terminal s Chip Card reader or into the optional PIN Pad For a Magnetic Swipe only card swipe the card through the terminal s magnetic swipe reader The terminal will read the card details and display the card type SELECTING MasterCard continued 54 Hypercom EMEA Ltd 2011 Using your terminal A HYPERCOM contents Refund Transactions continued The terminal will now attempt to connect to your Acquirer See page 67 for troubleshooting communication problems The terminal will then display a response If the transaction is approved the terminal will display REFUND ACCEPTED and the terminal will print the Merchant Copy of the receipt See Appendix A for possible transaction responses Sep Remove the card and the Merchant Copy of the receipt PLEASE REMOVE CARD Step 6 A signature must be obtained and written on the Merchant Copy of the receipt Please see your bank procedure documentation to determine if you are required to use your own merchant signature or to obtain the Cardholder s Signature on a Refund receipt SIGNATURE SIGNATURE CORRECT You will be prompted to confirm that the signature is correct if you bank requests a merchant signature then you always select YES If you press YES Enter to confirm it will print the Cardholder Copy of the receipt and display REFUND ACCEPT
16. ED REFUND Press Enter to return to the idle screen ACCEPTED If you press NO Clear the terminal will print out the Refund Reversal Copy of the receipt and connect to your Acquirer to reverse the transaction If successful the terminal will REFUND REVERSAL display REFUND REVERSAL ACCEPTED Press Enter to return to the idle screen ACCEPTED Using your terminal Hypercom EMEA Ltd 2011 55 a contents Example of a Refund receipt N B Receipt details are subject to change Merchant name and town Terminal ID Merchant Number Card type Card number Expiration date Transaction type Refund amount Space for customer s Signature Acquirer response Time and date Transaction Number Card number starred out Customer Copy indication Merchant Copy COMPANY NAME TOWN THANK YOU TERMINAL ID 12345678 MERCHANT ID 123456789012 MASTERCARD 12341 23450001 234 EXP 01 09 S WIPED REFUND AMOUNT SIGN BELOW Nee ee eee PLEASE CRE DIT MY ACCOUNT REFUND ACCEPTED 17 12 10 10 08 TXN 0002 Cust omer Copy COMPANY NAME TOWN THANK YOU TERMINAL ID 12345678 MERCHANT ID 123456789012 MASTERCARD FIER REEL OIA SWIPED REFUND AMOUNT 10 00 CUSTOMER COPY PLEASE KEEP T HIS RECEIPT FOR YOUR RECORDS REFUND ACCEPTED 7 a p SS el Y e E R C O wil D 5 q A b N P d _ D D 0 Pay ment method ICC Chip Card was inserted
17. NG PARNG COMPLETED COMPLETED press Enter on the keypad Press ENTER key to continue PLEASE NOTE If the display shows Router Module Detect Failed or PAIRING FAILED press Enter Power off the Access Point and power it back on again Ensure the terminal is connected to the Access Point with the provided serial cable using the SERIAL ports Go back to Step 1 to re try the pairing process Step 11 This step is applicable to most procedures If it ARRETE not shown proceed at step 12 Fetching router type Router type is MDM V90 hen the router type is shown press Enter on Press ENTER key to continue the keypad The router type will be shown as MDM V90 ETH or Dual comm depending on the access point model Appendices Hypercom EMEA Ltd 2011 83 rA HYPERCOM contents Step 12 Setup BT Gate Check that the bottom line of text shows BT Start BT Gate Setup gate v90 Country Code B4 57 for Republic of Ireland This bottom line of text is shown for gt Yes QO No AP100 and AP210 only Qs gate v90 Country Code B4 Press Enter on the keypad PLEASE NOTE If country code is incorrect select No and press Enter on the keypad Call the helpdesk for further assistance step 13 Setup BT Gate IP AP110 only 0 BT IP from DHCP Server Ensure Yes Is highlighted and press Enter on o Yes O No the keypad PLEASE NOTE If your network does not use DHCP do not attempt this
18. NU gt TERM gt TRAIN Type in the local password default is 0000 and press Enter The screen will display SWITCH TO TRAIN MODE Press YES Enter TRAINING MODE o se REFUND Once in Training Mode the top of the screen will cycle between SWIPE INSERT CARD the date and MORE Trans Last Trans time and TRAINING MODE ueoare HAIN MENU Using Training Mode You are able to perform SALE and REFUND transactions using the Training Card supplied PLEASE NOTE The Training Card PIN is 1234 Different amounts on each training transaction will prompt various responses from the terminal for example e 0 01 to 100 will result in the transaction being approved 200 will display REJECTED e 300 will display DECLINED BY CARD 400 will display PICK UP CARD e Any other amount will display INVALID AMOUNT continued 32 Hypercom EMEA Ltd 2011 Using your terminal HYPERCOM contents How to leave Training Mode Press MAIN MENU gt TERM gt TRAIN Type in the local password default is 0000 and press Enter The screen will display LEAVE TRAINING MODE Press YES Enter After you have completed the above procedure SALE 40 please ensure the top of the screen no longer oe displays wore Trans Last Trans TRAINING MODE Lee e PLEASE NOTE Ensure you do not attempt live transactions in Training Mode as the funds will not be transferred into
19. Power Supply or mains cable is plugged into a working electrical wall socket and that any switch is on the on position If an extension cable is being used it may be fused so check the fuse If you have a Power Supply with a separate electrical mains cable check that mains cable is firmly plugged into the Power Supply Check that the Power Supply is plugged into the red socket on the front panel of the Access Point labelled POWER PIN Pad screen is blank If you have connected up the optional PIN Pad and the screen appears blank Check that it is securely connected into the yellow socket on the back of the main terminal labelled PIN PAD Turn the main terminal off and back on again by switching it off or unplugging it at the electrical wall socket Hypercom EMEA Ltd 2011 Troubleshooting Receipts print out blank Screen appears frozen OR Terminal does not react to inserting a card R3210 Contactless Reader not working HYPERCOM Your terminal uses thermal paper rolls to print receipts This paper will only print on one side If the paper is feeding through but appears blank e When the rolls supplied with the terminal are used up you must obtain paper rolls from the supplier recommended by your leasing company Check your paper rolls Check that the roll is loaded the correct way round See Quick Reference Guide for more information If the screen appears frozen and doesn t react to key presses or
20. action is approved the Approval Code will then be displayed and the terminal will print the APPROVAL 123456 Merchant Copy of the receipt See Appendix A for possible transaction responses Step 5 The terminal may request a cardholder signature on the Merchant Copy of the receipt this can apply to chip card transactions as well REMOVE MERCHANT COPY as magnetic swipe and keyed transactions You must request that the cardholder signs the receipt and then you must check the signature to the signature on the card signature strip respond to the screen prompts correctly Remove a chip card when prompted and tear off the Merchant Copy of the receipt and press OK Enter Step 6 The terminal will print the Cardholder Copy of the receipt and display the response again Note that Contactless transactions do not print a Cardholder Copy but if one is requested by the cardholder you must print one for them by selecting CL RECEIPT from the Idle screen Tear off the Customer Copy and hand it to the cardholder Please ensure that the Cardholder has their card returned Press Enter to return to the Idle screen 40 Hypercom EMEA Ltd 2011 Using your terminal HYPERCOM contents Card details Key Entry If the terminal cannot read the chip or the magnetic strip on the card or you are in a Mail Order Telephone Order MOTO environment you can key enter the card number for most card types The terminal will then prompt for addi
21. ase call the helpdesk The attempted type of transaction is not allowed on the terminal 73 Appendix B CVV2 and AVS responses 74 DATA MATCHED DATA NOT MATCHED DATA NOT CHECKED SEC CODE MATCH ONLY AVS MATCH ONLY HYPERCOM The address Post Code and CVV2 code data supplied have all matched the data held by the Card Issuer The CVV2 code and one or both of the address details did not match the data held by the Card Issuer Your Acquirer has not checked the address data that has been typed in The CVV2 code typed in has matched the data held by the Card Issuer but one or both of the address details did not The address details typed in have matched the data held by the Card Issuer but the CVV2 code did not Hypercom EMEA Ltd 2011 Appendices HYPERCOM Appendix C Terminal functions Set Change Local Password Keypad Lock Training Mode Change Date and Time Printer Test Paper Feed MAIN MENU gt SETUP gt PASSWD By default the local password is set to 0000 Use this option to set your own password FUNCTION gt 4 gt Enter Allows the user to lock the keypad to stop accidental or unauthorised use Typing in the Merchant password factory default is 0000 unlocks the keypad MAIN MENU gt NEXT gt REPRINT gt LAST gt LIMITED VIEW Allows the user to reprint a receipt of the last transaction in the current Batch See page 61 for an alternative procedure MAIN
22. ceipt of each transaction after the rora discrepancy occurred This will require you to ISA review the receipts for that day s transactions REER to find the one that caused the error and you 0 will need to contact your Acquirer 00 PREVIOUS PLEASE NOTE Manual program updates will reset the totals and may cause this response totaL MASTERCARD Totals Unconfirmed cee 120 00 DR The terminal was unable to connect to your 0 0 00 CR TOTAL 120 00 DR Acquirer s See page 67 for help with PREVIOUS TOTAL troubleshooting communication problems of FORTXNS 002 008 f call the helpdesk i TOTAL 166 00 DR Cannot Confirm CURRENT TOTAL The terminal was unable to connect to your folle sus ti NE Acquirer s This is only displayed when the 0 0 00 CR terminal has previously attempted a 130 00 DR Settlement that had a Totals Unconfirmed response PLEASE NOTE If you are unsure of any aspect relating to the Settlement procedure please contact your Acquirer or the helpdesk Using your terminal Hypercom EMEA Ltd 2011 59 Gt Lo amp A 6 lt D A Ed contents Reports There are a number of different reports that can be produced by the terminal each with a different purpose To access the reports menu ensure the Idle screen is displayed Then press the REPORTS button on the keypad PLEASE NOTE The Supervisor Card and or the Merchant password factory default 0000 but sh
23. e 3 Terminal Maintenance 0 4 Utility Functions Step 4 Either Press the Navigation Button next to the Card icon to return to the idle screen Appendices Hypercom EMEA Ltd 2011 p i e 81 A CHYPERCOM gt contents Appendix F Bluetooth pairing procedure Step 1 Disconnect power lead from the access point if already powered Ensure the terminal is connected to the Access Point with the provided pairing cable between the green SERIAL ports Ensure that telephone and network cables are connected as required for the access point model Connect power lead to the access point Step 2 AP210 only Press and release the Pairing button on the front panel of the Access Point The green LED on top of the AP210 will begin to flash to indicate pairing mode has been enabled Step 3 Ea If your terminal is showing the idle screen press the white HOME button on the keypad to return to the Desktop When the terminal is showing the Desktop press the blue FUNCTION button on the keypad to run the Application Manager Step 4 Ensure Deployment Config Is highlighted and Maintenance press Enter on the keypad Deployment Config App Maintenance Terminal Maintenance Utility Functions Step 5 Highlight Bluetooth Config and press Enter on Deployment Config the keypad O 1 Terminal Config 2 Bluetooth Config Most procedures will now proc
24. e leasing company or bank s logo The screensaver will show after approximately thirty seconds of inactivity and will typically show your bank or leasing company s logo To return to the idle screen press the Cancel button on the keypad Using your terminal Hypercom EMEA Ltd 2011 29 HYPERCOM Idle Screen This will be your main screen for general use of the payment application All T M4200 models feature the same general style for this screen but different icons are shown at the right hand side as shown below The selection items may vary from those shown below on your specific terminal configuration T4210 T4220 T4230 SWIPE INSERT CARD SWIPE INSERT CARD SALE REFUND m SALE REFUND MORE TRANS LAST TRANS MORE TRANS LAST TRANS UPDATE MAIN MENU UPDATE MAIN MENU M4230 M4240 SWIPE INSERT CARD SWIPE INSERT CARD SALE REFUND SALE REFUND x MORE TRANS LAST TRANS MORE TRANS LAST TRANS UPDATE MAIN MENU UPDATE MAIN MENU Z Icons A moving card icon indicates that this is a Countertop terminal T4210 T4220 only This icon displays the GPRS signal strength T4230 M4230 only If there is no signal it will display n a This icon displays the battery module charge status of your mobile terminal M4230 M4240 only This icon indicates that this is a Bluetooth terminal M4240 only 30 Hypercom EMEA Ltd 2011 Using your terminal A f HYPERCOM contents Idle Screen menu items SALE Sel
25. e on the Internet for example 193 129 71 130 These numbers are the networking equivalent of telephone numbers MAC address Media Access Control address An individual address given to every piece of Ethernet networking equipment This address is always marked on Hypercom equipment containing such an address Do not confuse with Message Authentication Certificate a certificate used in the UKCA Standard 70 message protocol PABX Private Automatic Branch eXchange This is usually found as part of a larger telephone system which requires the user to press a number on their telephone to make an external call TCP port A number representing a service at a particular IP address 88 Hypercom EMEA Ltd 2011 Glossary Hypercom EMEA Ltd 2011 CHYPERCOM 89 90 CHYPERCOM 2 Hypercom EMEA Ltd 2011 HYPERCOM gt Terminal ID 11111 11 Merchant ID ITEP TT TTT TT ET Hypercom EMEA Ltd 2011 91 A Optimum CHvPercom gt WWW hypercom com Part No 21465 07 92 Hypercom EMEA Ltd 2011
26. ecting SALE initiates a Sale transaction although you will normally initiate a Sale transaction by commencing to key in the amount or by inserting or swiping the payment card REFUND Selecting REFUND initiates a Refund transaction MORE TRANS Selecting MORE TRANS opens a full menu of available transaction types on your terminal including a repeat of SALE and REFUND If you have Pre Authorisation Completion or Forced Authorisations enabled they will appear here CL RECEIPT Selecting CL RECEIPT prints a Cardholder receipt This should only be used to print the cardholder copy of a receipt of a transaction that has used a contactless card reader when the card holder requests a receipt UPDATE Selecting UPDATE initiates the software update procedure Do not select UPDATE unless instructed by the helpdesk For more information about updates see page 11 MAIN MENU Selecting MAIN MENU gives you options for viewing reprinting transactions and reports changing settings and performing tests You may see NEXT and BACK items to see the complete list of Main Menu items Using your terminal Hypercom EMEA Ltd 2011 31 rA HYPERCOM contents Training Mode Your terminal allows the operator to conduct training sessions for contact card initiated transactions by switching to Training Mode You will need a Training Card please contact your helpdesk if you need a Training card How to switch to Training Mode Press MAIN ME
27. eed at Step 8 O 3 Configure Hosts However you may have to perform Steps 6 and O 4 Download Now 7 if they are presented Step 6 Type of Gate Applicable to some terminal configurations using O 1 Modem AP100 and AP110 only AP100 Select Modem then Enter O AP110 Select Ethernet then Enter continued 82 Hypercom EMEA Ltd 2011 Appendices A HYPERCOM Step 7 BT Pairing Applicable to some terminal configurations Start Pairing with BT Gate using AP100 and AP110 only O Yes QO No Ensure Yes Is highlighted and press Enter on 0 the keypad Step 8 BT Pairing Status Checking BT module at 115200 Bps OK Addr is 000000000000 Press ENTER key to continue When the display shows OK and the module address press Enter on the keypad The address shown is the Bluetooth address of the terminal and will correspond with the number on a label on the underside of the Terminal Step 9 When the display shows OK and the router address press Enter on the keypad to start the pairing process The address shown is the Bluetooth address of the Access Point and will correspond with the number on a label on the underside of the Access Point BT Pairing Status Checking Router Address OK Address is 000000000000 Press ENTER key to start the pairing process PLEASE NOTE If this step fails see note below BT Pairing Status Please wait Step 10 When the display shows PATRI
28. eed to be charged when you receive a new complete terminal or replacement battery module Charging instructions are contained in the Quick Reference Guide supplied with the terminal See page 5 for battery module safety instructions Replacing the Battery Module Step 1 Turn the terminal over to find the battery module Remove the existing battery module by pressing in the release clip on the right side of the battery module and then pulling out the battery module See page 5 for disposal instructions Rotate into compartment Step 2 Place the left side of the replacement battery module into the battery module compartment Step 3 Lower the right end of battery module into the terminal and push firmly until the latch on the right hand side clicks in place Ensure that the battery module is firmly in place and flush with the main terminal body due ou Understanding your equipment Hypercom EMEA Ltd 2011 19 contents Charging Dock model D4200 M4230 amp M4240 only Mobile terminals may come with an optional D4200 Charging Dock station this depends on the product configuration agreed with the leasing company When the terminal is placed on a powered Charging Dock it will charge the terminal s battery module The Charging Dock also allows an M4240 Bluetooth terminal to be paired with an Access Point see page 82 for details of the M4240 to Access point pairing procedure Always ensure
29. elled POWER or place ona powered Charging Dock Hold down the blue FUNCTION button on the terminal keypad for eight seconds If the terminal still does not beep and turn on Check that the Power Supply or mains cable is plugged into a working electrical wall socket and that any switch is on the on position If an extension cable is being used it may be fused so check the fuse If you have a Power Supply with a separate electrical mains cable check that mains cable is firmly plugged into the Power Supply Hold down the blue FUNCTION button on the terminal keypad for eight seconds PLEASE NOTE If problems persist please call the helpdesk Troubleshooting Hypercom EMEA Ltd 2011 65 Battery Module not charging M4230 M4240 only Access Point doesn t turn on M4240 only 66 HYPERCOM If the battery module is not charging Check that the Power Supply or mains cable is plugged into a working electrical wall socket and that any switch is on the on position If an extension cable is being used it may be fused so check the fuse If you have a Power Supply with a separate electrical mains cable check that mains cable is firmly plugged into the Power Supply Check that the Power Supply is plugged into the red socket on the underside of the Charging Dock or Terminal labelled POWER If the Access Point power indicator light doesn t turn on when the Access Point is plugged in Check that the
30. ement procedure must be performed on the terminal For the totals to display correctly this must be done during the Banking Window time set by your Acquirer If you do not know your window please contact your bank the terminal helpdesk will not know your banking window If you do not complete this procedure you may experience delays in funds being transferred into your bank account See page 58 for more information 10 Hypercom EMEA Ltd 2011 Important information A HYPERCOM contents Important information continued Cash Register Interface If you have a T4200 integrated with your cash register till system then many of the functions of the terminal will be carried out by cash register functions Certain functions described in this user manual may not be available via the Cash Register interface You should have been provided with separate instructions provided by your head office or cash register supplier regarding how to operate the terminal from the cash register Updates Once a month your terminal will connect to the Hypercom Terminal Management System to download any new software and any important configuration changes This update will typically occur during the night For this reason Hypercom suggests you leave your terminal powered on at all times In the event of it being switched off when the update tried to take place your terminal will notify you that it has failed to update Please leave your ter
31. fire or incinerate Never expose to temperatures less than 20 C or greater than 60 C You must dispose used or faulty batteries using either your local battery disposal facility in accordance with local laws or by return to Hypercom Do not discard with general waste and do not incinerate Insulate the battery module contacts with electrical tape prior to disposal This battery module is a lithium ion battery Battery Module Guarantee e Unless the terms amp conditions of your terminal supply differ the battery module is excluded from the any Hypercom terminal warranty and is guaranteed for one year If your battery module fails after this period you must purchase a replacement battery module from Hypercom e Battery module performance does degrade over time and you will need to purchase a replacement when the battery module performance becomes unacceptable Hypercom EMEA Ltd 2011 5 contents How to clean your terminal WARNING DO NOT USE UNDILUTED AMMONIA OR ABRASIVE CLEANERS Switch off and unplug the mains Power Supply units from the Terminal and AP100 110 210 Access Point and D4200 Charging Dock station if applica ble Carefully note how all the cables are connected and then disconnect all cables before cleaning Apply denatured alcohol methylated spirits to a clean soft non abrasive low lint cloth Carefully wipe the entire Terminal and Access Point Use an air duster compressed air to clean in and around
32. gular sale transaction with the added ability of putting in an extra amount which is then given to the customer as Cashback PLEASE NOTE This is a service that must be requested from your leasing company Cashback is usually only available for domestic Debit Cards Debit cards issued in merchant s country If you have a cashback arrangement and the CASH amount card supports cashback then the terminal will prompt for a cashback amount Note that is always after the card details have been captured so you may not see this prompt immediately after the Sale amount entry VISA DEBIT SALE CASH You will also be prompted to check the total sone ena amount Sale Cash is correct If you select correct l No the transaction is terminated and you must restart it If you do a contactless transaction then cashback will not be offered regardless of your facility and the card type Using your terminal Hypercom EMEA Ltd 2011 45 a contents a a 4 lt ae 0 EE lt lt a a gt Se 4 7 lt _ 7 Example of a Sale Cashback receipt Receipt details are subject to change Merchant name and town Terminal ID Merchant Number Card type Card number Expiration date Issue number Transaction type Sale amount Cashback amount TOTAL amount Transaction used Chip and PIN Authorisation Code Time and date Transaction Number Card number starred out Customer
33. hones and other handheld devices Bluetooth pairing Before Bluetooth devices can communicate they need undergo a process called pairing See Appendix F for details of the Hypercom pairing process used with the M4240 and Access Points Broadband A means of connecting to the internet Broadband systems are typified by being always on and having faster connection speeds than dial up The most popular kinds of broadband include ADSL Asymmetric Digital Subscriber Line and Cable Dial backup The ability of a terminal to revert to the dial mode of communication in the event of an IP Ethernet connection being unavailable DHCP Dynamic Host Control Protocol This is a system whereby IP Addresses are assigned to networked equipment automatically DSL filter A device that improves the quality of an ADSL broadband enabled telephone line by separating data and voice signal frequencies Ethernet A standard used to physically connect devices together Networking protocols such as IP can be used over Ethernet connected equipment GPRS General Packet Radio Service This is a method of communicating data via the mobile phone network Glossary Hypercom EMEA Ltd 2011 87 rA HYPERCOM gt contents IP Internet Protocol This is the method whereby data is transmitted over networks such as the Internet may also be expressed as TCP IP IP address A number represented in the form XXX XXX XXX XXX which identifies a devic
34. igured as network only or dial up only The following points must be observed e Terminals using dial up connections are designed for use on analogue telephone lines such as provided by the Public Switched Telephone Network PSTN and some Private Branch Exchanges PBX PABX These terminals will not operate on proprietary digital telephone extension lines typically found in medium and large businesses e Using double adaptors extension cables and or telephone cables not supplied by Hypercom may cause communication problems e Installing the terminal on a line using a third party call service may cause communication problems If your line requires a prefix number to dial externally the terminal will need to be configured to dial this prefix See Appendix D Broadband Internet Access compatibility If you have a Broadband Internet Access service using Digital Subscriber Line DSL technology on your telephone line then you must observe the following e Ensure that all used wall sockets on the telephone line are fitted with DSL filters usually provided by your broadband service provider i e not just the wall socket where computer equipment using the Broadband service is connected e Ensure that the terminal is connected to the Telephone port of a DSL filter not the Computer port Incorrect installation may cause communication problems For assistance please call the helpdesk continued Communications information Hype
35. ing a Summary on the terminal will print out a report of the amount and totals of each type of transaction performed for each Acquirer Reprint This allows you to quickly reprint a copy of the last transaction receipt There are two versions of a reprinted receipt Limited View and Full View Limited View shows only the last four digits of each card number Full View shows the full card number PLEASE NOTE For compliance with the PCI Data Security Standard you must contact the helpdesk to access Full View Info This report prints out a receipt displaying the settings in the terminal and may be used if you need to contact the helpdesk PLEASE NOTE The reports in this section are for optional usage and only designed to help you keep track of your orders and accounts These reports are not a substitute for the Settlement procedure Using your terminal Hypercom EMEA Ltd 2011 61 rA HYPERCOM contents Reviewing transactions Reprinting a receipt T M4200 family terminals maintain a Batch record of all transaction information since the last successful Settlement was performed It is possible to review the Batch find the appropriate transaction and if required reprint the receipt There are two versions of this feature Limited View and Full View Limited View shows only the last four digits of each card number Full View shows the full card number PLEASE NOTE For compliance with the PCI Data Security Standard
36. intenance O 4 Utility Functions Step 3 Highlight Terminal Settings and press Enter on the keypad Terminal Maintenance 1 Terminal Settings Q 2 Configure Hosts 76 Hypercom EMEA Ltd 2011 Appendices HYPERCOM contents Step 4 Highlight Set Modem Conf and press Enter Terminal Settings on the keypad O 1 Set Terminal Name 0 3 Set Bluetooth Conf o 4 Set Time Date Step 5 Set Modem Configuration 1 Set DTMF Tone Duration Q 2 Set Hold Time Wait PLEASE NOTE The option number varies Ss Set Pause wall ive depending on terminal model Use the left side O Navigation Buttons to scroll down if needed Highlight Set PABX and press Enter on the keypad Step 6 Highlight Set PABX Bypass and press Enter on the keypad Set PABX O 1 Set PABX Code 2 Set PABX Bypass Step 7 By default PABX bypass is set to On To remove the bypass and activate the 9 prefix digit ensure Off is highlighted and press Enter on the keypad The screen will return to the Set PABX menu Set PABX Bypass Appendices Hypercom EMEA Ltd 2011 77 a X 4 SEN PU AS Returning to the Desktop Step 1 To exit the Set PABX menu press the white HOME button on the keypad Step 2 If any settings were changed you will be 29100 if you want to save changes Press Enter on the keypad to select Yes Save Changes o Yes No S
37. k may request the first six digits of a card num ber from you to assist with troubleshooting a problem and you should provide the first six digits and the card issuer when requested this allows the Hypercom helpdesk to assist troubleshooting any problem Encrypt all non console administrative access This is not applicable to the Hypercom payment application Maintain instructional documentation training programs for customers resellers and integrators As well as the information in this user manual Hypercom will make available to you via its website www hypercom com further infor mation regarding PCI DSS compliance Important information Hypercom EMEA Ltd 2011 15 gt CHYPERCOM contents Understanding your equipment Terminal overview Paper roll compartment More information about your printer and how to load a paper roll can be found in the Setup Guide Swipe card reader Use when the cardholder presents a debit or credit card Without a chip on the front or if prompted by the terminal Chip Card reader Use when the cardholder presents a Chip Card 16 Hypercom EMEA Ltd 2011 Understanding your equipment rA lt HYPERCOM The S9 PCI external Pin Pad can be used with the 14200 models and is useful is you prefer the cardholder to insert their card and enter their PIN on a separate device e g this can ease operations if you wish to avoid handover of the T4200 to the cardholder for card inser
38. l Rentals businesses Force Authorisation used for the capture of paper authorisations is only available if permitted by the acquiring bank If think you need this feature please contact your leasing company or bank for advice Using your terminal Hypercom EMEA Ltd 2011 35 CHYPERCOM contents Chip Cards Most payment cards issued in the United Kingdom and Ireland are Inte grated Chip Cards ICC and hence you need to use the ICC reader on your terminal or Pin Pad to perform a transaction For this User Manual the term Chip Card is used to describe ICC cards Contactless Chip cards are designed to communicate with the terminal via wireless technology If you have the R3210 Contactless Reader then you will be able to perform a contactless transaction with these cards as well as using the contact reader A contactless card read will only be offered by the terminal if it has an R3210 fitted and configured for use and if the transaction value is below a low limit value set by your bank Contactless cards will also occasionally force a contact read as a security measure For the majority of transactions you will need to insert a Chip Card and the customer will need to enter their PIN Personal Identification Number on the terminal keypad or optional PIN Pad Inserting a Chip Card If the card has a chip on the front insert the card with the chip facing up and towards the terminal If you are using the S9 PCI Pin Pad
39. le service and generates revenue for your business Please contact your leasing company if you require any of the above addi tional services Hypercom EMEA Ltd 2011 7 CHYPERCOM 2 Hypercom EMEA Ltd 2011 CHYPERCOM Table of Contents Important information rennes 10 Understanding your equipment 16 Communications infomation DialUp CONNEC HONS se 000 23 Network Connections 24 GPRS ConnectiOnS 22 24 Installati M eee rr a 25 Using your Terminal Terminal Operating Concepts 27 Training Mode RER 32 Setting the Merchant Password 34 Transactions nanas nites eus custeresertiennessencome 35 le E P E E T T 38 Sale F Ce ira 45 TU aroa TE E 47 Hotel Operations sssssssssssssssnssnssnssnessrsn 50 DAS EI a PET E E E E E EE 54 Force AULNGIISSUON ciciiniccictenieieiceieessinmenes 57 oS a olf E ee ee ee 58 OU OR na alta ne es hate sieste 60 Reviewing transactions Reprinting a receipt 62 Troubleshooting Error Me Se a dde ai 63 Terminal problems 65 Communication problems 1 68 DEAR ad nn 73 ER A E AN AA 86 Hypercom EMEA Ltd 2011 rA HYPERCOM contents Important information Please take note of the followi
40. may also be displayed LINE IDLE The terminal cannot make a connection The Ethernet cable may not be connected e Your router or LAN Local Area Network may not be working properly Your ISP Internet Service Provider may be experiencing problems CONNECTING VIA DIAL The terminal has failed to connect 3 times using IP and has reverted to dial backup The terminal will try a maximum of 3 times to connect via dial and then void the transaction if it cannot connect If this happens please call the helpdesk as soon as possible to ensure that your terminal operates at its optimum speed Troubleshooting Hypercom EMEA Ltd 2011 69 rA HYPERCOM contents T4230 M4230 GPRS with dial backup if T4230 The normal sequence of messages displayed during a transaction using a GPRS connection is CONNECTING VIA IP CONNECTION MADE PROCESSING NOW APPROVAL XXXXXX CONNECTION MADE PROCESSING NOW This message indicates that the terminal has connected successfully In this case the following response displayed will be from your Acquirer See Appendix A on page 61 for common transaction responses If the terminal fails to connect on the first try it will make a further two attempts to connect before voiding the transaction or reverting to dial backup if T4230 The screen will display CONNECTING VIA IP ATTEMPT 2 CONNECTING VIA IP ATTEMPT 3 One of the following error messages may also be displayed LINE IDLE The te
41. minal on the following night to ensure that an upgrade takes place or call the helpdesk for assistance If your terminal is using a dial up connection method these calls will be charged refer to the Quick Reference Guide for tariff Important information Hypercom EMEA Ltd 2011 11 rA HYPERCOM contents Important information continued Payment Council Industry Data Security Standard PCI DSS advice The Hypercom Optimum T M4200 terminal contains a Payment Application that stores processes and transmits cardholder data It therefore falls within the scope of the Payment Card Industry Data Security Standards PCI DSS specifically a compliance program known as Payment Applica tion Data Security Standard or PA DSS The objective of PA DSS is to help terminal software vendors such as Hy percom to develop secure payment applications that do not store prohibit ed data such as full magnetic stripe CVV2 or PIN data and ensure their payment applications support compliance with the PCI DSS It is important to note that PA DSS validated payment applications alone do not guarantee PCI DSS compliance and that the validated payment ap plication must be implemented in a PCI DSS compliant environment Who is mandating the security review and approval of payment applica tions The PCI Security Standards Council PCI SSC has established the guide lines and the Card Schemes Visa Europe and MasterCard serve as the source of enf
42. nes how many minutes of inactivity the terminal waits before automatically shutting down The default value is 60 minutes Step 1 Power Settings Highlight Set Inactive Power Off and press Or Set active Power Of 0 2 SetLCD Backlight Enter on the keypad Step 2 Type in the number of minutes desired and press Enter on the keypad The screen will return to the Power Settings Enter Value 0 999 menu 0 Set Power off Time Set LCD Backlight This option determines how many seconds of inactivity the terminal waits before the LCD backlight turns off The default value is 90 seconds Step 1 O Se Highlight Set LCD Backlight and press Enter ee NS SRE on the keypad Q 2 Set LCD Backlight Set LCD Backlight Time Step 2 Type in the number of seconds desired and Enter Value 10 999 press Enter on the keypad The screen will return to the Power Settings 0 menu 80 Hypercom EMEA Ltd 2011 Appendices A contents Returning to the Desktop Step 1 To exit the Power Settings menu press the white HOME button on the keypad Step 2 If any settings were changed you will be asked QMMhEVEn hehe if you want to save changes Press Enter on the Save Changes keypad to select Yes O Yes O Step 3 The screen will return to the Maintenance O Maintenance menu Press Cancel on the keypad to return to 1 Deployment Config the Desktop Q 2 App Maintenanc
43. ng before using your terminal Terminal Identification Number TID Each terminal contains an electronically programmed eight digit Terminal Identification TID Number This number is printed in full on the Merchant Copy of all transaction receipts Merchant Number MID Your merchant bank will have issued you with a Merchant Number which will have been supplied to you in a separate documentation pack received direct from your bank If you don t know this number please contact your bank Before taking transactions you should confirm that the Merchant Number printed on your Terminal Parameters Report see page 25 matches the Merchant Number issued by your bank If not please contact your terminal helpdesk Please write your TID and MID on the cover or sleeve of this User Manual for ease of reference You may be asked to identify yourself by quoting these numbers when you call the helpdesk you may not receive certain services if you do not have these numbers ready MIDs vary in length so may not fill all the boxes There may also be leading zero s that you must include You may have separate Merchant Numbers for American Express Diners Club JCB and Duet card schemes and the Top up service if you have requested these Merchant Password Your terminal contains a merchant password that you are encouraged to change from the default value see page 34 for more information Settlement At the end of each business day the Settl
44. o not retain full magnetic stripe card validation code or PIN block data The payment application within the Hypercom Optimum T M4200 fami ly terminal does not retain such data You need take no further action to ensure your PCI DSS compliant environment meet this specific re guirement 2 Protect stored cardholder data The payment application within the Hypercom Optimum T M4200 fami ly terminal protects stored cardholder data in a secure manner You must ensure that you give the correct copy of the receipt to the Cardholder clearly marked CARDHOLDER COPY and retain the mer chant receipts in a secure area with limited access to authorised staff The merchant receipts must be destroyed by incineration or by cross shredding when they become obsolete Your merchant bank will advise on the period necessary for retention of receipts You should perform a settlement every day and must settle at least one a week to purge the payment application of cardholder data Your terminal may be contigured to automatically settle every day if you are unsure how your terminal is configured please contact helpdesk 3 Provide secure authentication features The payment application operates in the T M4200 hardware environ ment and does not require username or password access You need take no further action to ensure your PCI DSS compliant environment meet this specific requirement continued Important information Hypercom EMEA Ltd 2011 13
45. o the optional PIN Pad e OR Swipe a Magnetic Swipe Card in the terminal s magnetic swipe reader If you have the R3210 Contactless Reader then use one of the first two methods described above if you insert or swipe a contactless chip card then you will not have an opportunity to do a contactless transaction MASTERCARD SALE AMOUNT Step 2 Type in the complete SALE AMOUNT in your currency minor denomination e g pence in UK or cents in ROI and press Enter E g Entering 1000 equates to a value of 10 00 10 00 in ROI 0 00 If you make en error with the amount To clear the whole value to zero at once press the Clear button on the keypad To clear one digit at a time press the Navigation Button next to back arrow on the screen PLEASE NOTE This applies to all screens that ask you to enter information except the ENTER PIN screen continued 38 Hypercom EMEA Ltd 2011 Using your terminal A HYPERCOM contents Sale continued Step 3 If not done already at Step 1 present the Card or key enter the card de tails This can be done in a number of ways depending upon the card type being used Chip card with contactless capability Applicable if you have the R3210 Contactless Reader The cardholder must briefly hold their card with the chip part immediately above the Radio Wave icon on the R3210 There will be indicator activity and a short beep to signify that the card has been read
46. ontaining the user instructions for these additional services Copyright by Hypercom EMEA Ltd 2011 This publication is proprietary to Hypercom EMEA Ltd and is intended solely for contractual use of the Hypercom customers This publication may not be reproduced or distributed for any purpose without the written permission of Hypercom EMEA Ltd PLEASE NOTE Hypercom EMEA Ltd reserves the right to make changes to specifications at any time and without notice The information furnished by Hypercom EMEA Ltd in this publication is accurate at the time of print however no responsibility is assumed by Hypercom EMEA Ltd for its use No licence is granted under any patents or patent rights owned by Hypercom EMEA Ltd Hypercom EMEA Ltd 2011 3 A CHYPERCOM gt Optimum T M4200 family models countertop The 14210 T4220 and T4230 countertop terminals are designed to be placed on a desk or countertop and are powered by a supplied mains Power Supply These terminal models can be used with the S9 PCI separate Pin Pad or the R3210 Contactless card reader device Power supply Mains Power Supply Communication method Dial T Power supply Mains Power Supply 4220 Communication method Network amp Dial Power supply Mains Power Supply 14230 Communication method Wireless GPRS mosie The M4230 and M4240 mobile terminals are designed as portable I terminals and are powered by a battery module The battery 0 module is
47. ooth range of the Access Point If possible move the terminal closer to the Access Point Check that the Access Point is turned on plugged in the green light on top of the Access Point will be illuminated if it is getting power e Ensure the Ethernet cable is connected to the white NET port on the Access Point and to a working network port e If your terminal shares the same network as your internet check that the internet connection is working The terminal may not be properly configured to the Access Point See Appendix F for information on how to configure your terminal and Access Point 72 Hypercom EMEA Ltd 2011 Troubleshooting Appendices HYPERCOM Appendix A Transaction responses APPROVAL CARD BLOCKED CALL AUTH CENTRE DECLINED DECLINED BY CARD INVALID TRANSACTION Appendices Hypercom EMEA Ltd 2011 The word APPROVAL plus a 2 to 6 digit Approval Code indicates that that the transaction was approved by the Card Issuer The Card Issuer has blocked the card from use A call to the Authorisation Centre is required to complete the transaction PLEASE NOTE If this happens on successive transactions please call the helpdesk The transaction has been declined by your Acquirer or the Card Issuer The chip on the card decided to decline the transaction PLEASE NOTE The card makes the final decision on whether to approve a transaction If this happens on successive transactions ple
48. orcement Processors Acquirers and manufacturers are the mechanisms by which the regulations will be implemented What protection does a PA DSS application provide Applications that have successfully completed a PA DSS audit are certified to not retain or compromise what is considered to be secure elements of the card s track data full magnetic stripe data card validation codes and values PINs and PIN blocks A PA DSS certified application also facilitates your own PCI DSS needs Benefits of using PA DSS software include e Prevents storage of sensitive cardholder data e Reduces opportunities for compromise and misuse e Ensures payment solutions meet the highest levels of security 12 Hypercom EMEA Ltd 2011 Important information rA HYPERCOM contents Storing merchant receipts and reports Please note that it is the responsibility of the merchant to ensure the Mer chant Copies of receipts and reports showing cardholder details are se curely stored for the period of time specified by your Acquirer Also please ensure they are disposed of in a secure manner Failing to do so may re sult in charge backs or fraudulent activity What does PA DSS Compliance involve PA DSS ensures that the payment software is compliant with specific re quirements similar to PCI DSS You should read though this section care fully taking note of your responsibilities to protect cardholder data The PA DSS requirements are 1 D
49. oth range of the Access Point If possible move the terminal closer to the Access Point e Check that the Access Point is turned on plugged in the green light on top of the Access Point will be illuminated if it is getting power Ensure the supplied telephone cable is connected to the blue LINE port on the Access Point and to a working telephone wall socket Test the line by connecting an analogue telephone to the phone line that the terminal is using Make sure there is a normal dial tone The terminal may not be properly configured to the Access Point See Appendix F for information on how to configure your terminal and Access Point Troubleshooting Hypercom EMEA Ltd 2011 71 rA HYPERCOM contents M4240 Bluetooth and IP Ethernet The normal sequence of messages displayed during a transaction using a Bluetooth and IP Ethernet connection is DIALING NOW CONNECTING APPROVAL XXXXXX CONNECTING This message indicates that the terminal has connected successfully In this case the following response displayed will be from your Acquirer See Appendix A for common transaction responses If the terminal fails to connect on the first try it will make a further two attempts to connect before voiding the transaction The screen will display DIALING NOW ATTEMPT 2 DIALING NOW ATTEMPT 3 If the terminal fails to connect check the following in this order e The terminal may be out of the Bluet
50. ould be changed at least every three months to your preferred value is required to access these reports X Totals X TOTALS RECEIPT LINE 1 This is a running report that can be printed off ue at any point during the day It displays the total number and total value of transactions TERMINAL ID 12345678 performed for each Acquirer since the last Z ACQUIRER1 report was done but does not reset the totals _ MERCHANT ID ACQUIRER 2 Z Totals MERCHANT ID This report can be done at the end of each business day or working week It performs the Same function as an X Totals Report but then resets the reports totals in the terminal back to zero TOTALS NOT RESET 60 Hypercom EMEA Ltd 2011 Using your terminal HYPERCOM contents Reports continued Audit Performing an Audit on the terminal will print out a report of each transaction that has been put through the terminal since the last Settlement This can be used in the unlikely event of a Settlement error to allow you to check transactions in the terminal s Batch against the Merchant Copy of your receipts There are two versions of this report Limited View and Full View Both views show transaction type card type and amount Limited View shows only the last four digits of each card number Full View shows the full card number PLEASE NOTE For compliance with the PCI Data Security Standard you must contact the helpdesk to access Full View Summary Perform
51. periencing a problem connecting properly The line may require a prefix number to dial out on for example a 9 The number the terminal dials may not be working on your phone line The terminal may be connected to a broadband line without a DSL filter A third party call service may be in use on the line LINE BUSY WAIT The terminal is not detecting normal dial tone on the telephone line e The line may be in use dead or faulty o A telephone cable or adaptor may be faulty e The terminal may not be connected or the connection to the line is loose PLEASE NOTE Please ensure you are using the telephone cable supplied with the terminal 3 party or telephone cables may not be compatible 68 Hypercom EMEA Ltd 2011 Troubleshooting A f HYPERCOM contents T4220 IP with dial backup The normal sequence of messages displayed during a transaction using an IP Ethernet connection is CONNECTING VIA IP CONNECTION MADE PROCESSING NOW APPROVAL XXXXXX CONNECTION MADE PROCESSING NOW This message indicates that the terminal has connected successfully In this case the following response displayed will be from your Acquirer See Appendix A for common transaction responses If the terminal fails to connect on the first try it will make a further two attempts to connect before reverting to dial backup The screen will display CONNECTING VIA IP ATTEMPT 2 CONNECTING VIA IP ATTEMPT 3 One of the following error messages
52. procedure yourself Please call the helpdesk for assistance Step 14 Setting Bluetooth Gate The terminal will upload its settings to the Access Point The Access Point will sound an audible alert three times Setting Router Please Wait Bluetooth Gate Ethernet Step 15 DHCP Enabled Yes AP110 only If DHCP is enabled the display will show this Press Enter on the keypad Press ENTER key to exit Step 16 Cfg Download Host Highlight No and press Enter on the keypad The terminal will return to the Deployment Config screen 84 Hypercom EMEA Ltd 2011 Appendices lt HYPERCOM gt contents Returning to the idle screen Deployment Config Step 1 O To exit the Deployment Config menu press 1 Terminal Config Cancel on the keypad two times This will 0 2 Bluetooth Config return you to the Desktop 9 3 Configure Hosts 4 Download Now Step 2 Either Press the Navigation Button next to the Card icon to return to the idle screen Appendices Hypercom EMEA Ltd 2011 85 rA HYPERCOM contents Glossary Terminal operation AVS Address Verification System A security method used for Customer Not Present keyed transactions to help reduce fraud This method confirms the house number and numbers from the post code of the cardholder s registered address Batch The store of transaction totals in the terminal CVV2 Card Security Code
53. pts Cancel Terminates current action and returns to the idle screen See page 29 for information about the Desktop screen See page 30 for information about the Idle screen Clearing entered information To clear the whole value to zero at once press the Clear button on the keypad To clear one digit at a time press the Navigation Button next to back arrow on the screen 28 Hypercom EMEA Ltd 2011 Using your terminal G HYPERCOM gt contents Desktop screen e The Desktop will show icons for each application that is loaded in your terminal e To access applications press the Navigation Button next to the relevant icon The main application for taking transactions has a Card icon Application Manager The Hypercom operating system for your terminal is called the Application Manager The Application Manager contains all the terminal s communication settings and controls the connection to the Hypercom Terminal Management System e To access the Application Managers main screen Maintenance menu from the Maintenance Desktop press the blue FUNCTION button O 1 Deployment Config on the keypad Q 2 App Maintenance 3 Terminal Maintenance e To return to the Desktop keep pressing the 0D 4 Utility Functions Cancel button on the keypad until the Desktop shows Screensaver Depending on your leasing company requirements your terminal may feature a screensaver usually containing th
54. r five nights A Pre Authorisation is performed for 500 Before checkout the customer indicates that they will be staying for an additional two nights Because this is a significant portion of the original bill the hotel chooses to perform a top up authorisation This is for 200 for the extra two nights Whilst at the hotel the customer spends 10 in the bar each night bringing the total bill to 770 The Completion transaction is performed with the Pre Authorisation amount of 700 the sum total of the previous authorisations and the au thorisation code from the second pre authorisation The final amount en tered in the transaction is 770 Hypercom EMEA Ltd 2011 53 rA HYPERCOM contents Refund Transactions You must only use the original card that was used for the Sale transaction when performing a Refund transaction Step 1 SWIPE SUPERVISOR CARD m Press REFUND on the idle screen and swipe the Supervisor Card when prompted Step 2 REFUND Press OK Enter to acknowledge that the nan terminal has accepted the Supervisor Card Fee qi You may be requested to enter the Merchant Password at this point Step 4 Type in the REFUND AMOUNT in minor amount denomination pence or cents and press Enter 0 00 On some software versions and configurations lt a the card details entry and amount entry may be reversed Example Typing in 1000 would equate to a value of 10 00 10
55. r of reasons such as low risk transactions contactless transactions If any transactions are stored in the terminal a successful Settlement will automatically send them to your acquirers Procedure Step 1 Ensure the idle screen is displayed Then press the SETTLE button on the keypad Step 2 When the screen displays SWIPE SUPERVISOR CARD swipe the Supervisor Card a If your terminal is configured with multiple Acquirers select the Acquirer you want to settle ALL HOSTS is recommended The terminal will connect to the selected Acquirer s and print out the Settlement report s The Settlement totals will then be reset to zero If you do not complete this procedure it may result in your terminal failing to automatically update and may expose you to the risk of charge backs 58 Hypercom EMEA Ltd 2011 Using your terminal in gt a e HYPERCOM gt J lt contents Settlement continued Responses Totals Agree DATE TIME Everything was received by your Acquirer s BANKING TOTALS and the totals in the terminal match their RS totals RECEIPT LINE 3 TERMINAL ID 12345678 Totals Disagree There has been a discrepancy in the total value of the transactions that the Acquirer has and those in the terminal i e the totals TOTALS AGREED 76 are out of balance TXND15 VISA PREVIOUS 3 0 ACQUIRER 1 MERCHANT ID 12345 6789012 The terminal will print the error code 73 on the re
56. rcom EMEA Ltd 2011 23 HYPERCOM contents Communications information continued Network Connections The T4220 M4240 AP110 and M4240 AP210 terminals can connect over a network connection via a local area network The T4220 connection is on the back of the terminal white NET port The M4240 connection is on the front panel of the AP110 210 Access Point white NET port The following points should be noted e Your terminal will be pre configured for use on standard networks featuring DHCP automatic allocation of IP addresses In the unlikely event that your network does not have this feature please call the helpdesk for assistance Any security features such as MAC address filtering in your router need to have the terminal added to their list of allowable MAC addresses The MAC address for the T4220 is found on a label on the underside of the terminal and that for the AP110 and AP210 on the underside of the access point Please ensure the specific IP addresses and TCP Ports provided by your terminal supplier are not blocked by a network firewall GPRS Connections The T4230 and M4230 communicate through the mobile telephone network using a GPRS connection A SIM card pre installed by Hypercom is used to control this connection The following points should be noted e Do not remove the SIM unless instructed by the helpdesk Unauthorised removal of the SIM may render your terminal inoperable and or may
57. result in late non payment of funds into your account e Hypercom reserves the right to charge for unauthorised use of your SIM Hypercom may charge an administration fee for misuse or replacement of a lost or blocked SIM 24 Hypercom EMEA Ltd 2011 Communications information a A HYPE RCOM D contents Installation Please read and follow the separate Quick Reference Guide received with your terminal The Quick Reference Guide contains instructions on how to e Connect the cables and accessories e g Pin Pad e Install the paper roll 6 Charge the battery module M4200 Switch on your terminal If you have received an R3210 Contactless Reader then you will need to fit this to the T4200 terminal before switching it on Follow the R3210 Contactless Reader Installation Guide supplied with the Reader to do this After switching on the terminal may ask you to enter your Merchant Number It will then print out a TERMINAL PARAMETERS REPORT Check that the Merchant Number printed on the report matches the Merchant Number assigned to you by your acquirer s Terminal Parameters Report TERMINAL PARAMETERS REPORT DATE TIME Date and time COMPANY NAME Merchant name and town TOWN THANK YOU TERMINAL ID 12345678 9 Terminal ID SOFTWARE REL EASE AT42UK0 00X CARD ACQUIRER DATA ACQUIRER NAME ACQUIRER 1 Primary Acquirer TERMINAL ID 12345678 Lee MERCHANT ID 1234 5678 901 Primary Acquirer Section Merchan
58. rminal cannot make a connection e There may be low no GPRS signal There may be no SIM card installed PLEASE NOTE GPRS terminals come with a SIM card pre installed by Hypercom If there is no SIM card installed a warning will display at power up If this happens please call the helpdesk CONNECTING VIA DIAL A T4230 has failed to connect 3 times using GPRS and has reverted to dial backup The terminal will try a maximum of 3 times to connect via dial and then void the transaction if it cannot connect If this happens please call the helpdesk as soon as possible to ensure that your terminal operates at its optimum speed 70 Hypercom EMEA Ltd 2011 Troubleshooting A f HYPERCOM contents M4240 Bluetooth and dial The normal sequence of messages displayed during a transaction using a Bluetooth and dial connection is DIALING NOW CONNECTION MADE PROCESSING NOW APPROVAL XXXXXX CONNECTION MADE PROCESSING NOW This message indicates that the terminal has connected successfully In this case the following response displayed will be from your Acquirer See Appendix A for common transaction responses If the terminal fails to connect on the first try it will make a further two attempts to connect before voiding the transaction The screen will display DIALING NOW ATTEMPT 2 DIALING NOW ATTEMPT 3 If the terminal fails to connect check the following in this order e The terminal may be out of the Blueto
59. s is not checked by the terminal as transaction may have occurred in the past card issue number authorisation code and whether the cardholder was present or not at the time of the original transaction You will not be asked for Card holder Security CSC data or Address Verification AVS data since the cardholder will no longer be available to supply this information when cap turing data from a paper voucher please note you must not under any circumstances write down CSC or AVS data as this is a breach of Data Se curity Standard requirements Step 5 The terminal will print out a merchant copy receipt acknowledging the cap ture of the data Keep with the original paper voucher for your records The transaction data will be submitted by the terminal when it next goes online to the acquirer Hypercom EMEA Ltd 2011 57 lt HYPERCOM contents Settlement At the end of each business day the Settlement procedure must be performed on the terminal unless set to automatically settle at a particular time of day if you unsure whether your terminal settles automatically please contact your helpdesk For the totals to display correctly this must be done during the Banking Window time set by your Acquirer During a Settlement the terminal will connect to your acquirer s and ensure that all transactions processed on the terminal have been received by them The terminal may contain stored transactions for a numbe
60. s performed at the end of a stay to debit funds from the card holder For a rental environment this will be when the vehi cle is returned In order to perform a Completion transaction a Pre authorisation must have been previously performed using the same card You will need the authorisation code from the most recent Pre authorisation receipt relating to this transaction Step 1 A completion transaction is selected from the More Trans menu Press COMPLETION to start the transaction continued Hypercom EMEA Ltd 2011 51 rA HYPERCOM contents Hotel Check Out continued Step 2 The terminal will prompt for a card Either insert the card or for Express Checkout key the card number Step 3 If the card number is keyed the terminal will prompt Customer Present Yes No For an Express Checkout select No at the Customer Present prompt Customer Not Present operation is allowed only if you have re quested Express Checkout and have agreement from your bank Step 4 The terminal will now prompt for the total Pre Authorisation amount per formed for this card i e if an incremental pre authorisation has been per formed then the sum total of all incremental and the original pre authorisation amount is required Step 5 The terminal now prompts for the total final transaction amount This must be the total amount to be charged to the customer The terminal asks for confirmation that the transaction amo
61. t Number Further Aquirer sections will print 00 underneath if more than one Acquirer HOST PRIMARY PHONE No 0800 1234567 isset up on the terminal HOST SECOND PHONE No 0800 1234567 MODEM MODE 00 SETTLE PRIMARY PHONE No 0800 1234 567 SETTLE SECOND PHONE No 0800 1234 567 MODEM MODE 00 continued Installation Hypercom EMEA Ltd 2011 25 a contents f 4 i 9 amp AP En D a N LE 00 Installation continued Your terminal may then attempt to connect to your acquirer s and print out a LOG ON REPORT indicating if the logon was successful or not The report should read for each acquirer ACQUIRER NAME ENABLED Log on report COMPANY NAME TOWN THANK YOU TERMINAL ID 12345678 LOG ON REPORT DATE TIME ENABLED DISABLED 03 Merchant name and town Terminal ID Date and time Acquirer Log on status If disabled this will show an error code in brackets Please contact the hdpdesk and quote this error code 26 Hypercom EMEA Ltd 2011 Installation pu HYPERCOM lt gt contents Using Your Terminal Terminal Operating Concepts This section provides a general overview of how to use your terminal Payment application software version AT42UK511A and onwards introduce the option to use the R3210 Contactless Reader The instructions in this user manual refer to AT42UK5111A and onwards if your terminal has an older version of software then it canno
62. t entered should be 500 continued 50 Hypercom EMEA Ltd 2011 rA HYPERCOM contents Hotel Check In continued Step 3 The terminal will then contact the host and authorise the transaction A merchant copy receipt will be printed The terminal will then prompt to ask if the receipt was printed correctly select No if the receipt is not legible for any reason The authorisation code on the receipt must be used at Completion time so the receipt must be correctly printed and securely retained IMPORTANT The Pre Authorisation receipt containing the authorisation code must be retained to be used for checkout Please retain Pre Authorisation receipts in accordance with your data security standards for cardholder data Pre Authorisation transactions will affect the cardholder s available credit but does not debit the cardholder s account A Completion transaction must be performed to debit the card holder s account Extended Stay or Higher than Estimated Spending If the estimated amount used for Pre authorisation is no longer adequate to cover the estimated final bill incremental authorisation should be per formed e g for an extended stay This may also be required if the pre authorisation expires your bank must advise on how long pre authorisations remain valid An incremental Pre authorisation is per formed in exactly the same way as a Pre authorisation above Check Out A Completion transaction i
63. t support the R3210 and operation may be slightly different to that described in this manual To find out the software version of the payment application use Function 91 lt HYPERCOM gt Navigation Buttons In order to select an item on the screen SWIPE INSERT press the corresponding Navigation But REFUND A ton alongside the left and right edges of LAST the screen In the example pressing the top left but ton would select the top left item on the screen in this case SALE Using your terminal Hypercom EMEA Ltd 2011 27 A HYPERCOM 2 contents Keypad buttons Home Returns to the Desktop screen CA E gt Settle Starts the Settlement procedure when on the idle screen See page 57 for more information Reports Displays the Reports menu when on the idle screen See page 59 for more information Function amp ON OFF All models The function button allows you enter terminal functions when on the idle screen and start the Application Manager when on the Desktop screen See Appendix C for information about terminal functions M4230 amp M4240 only To turn the terminal on or off hold down the function button for eight seconds until terminal powers down Paper Feed Feeds the paper by 1cm when on the idle screen Enter Press to accept on screen options or prompts Clear Deletes editable information on the screen and can be used instead of pressing NO to on screen options or prom
64. tep 3 The screen will return to the Maintenance Maintenance menu Press Cancel on the keypad to return to O 1 Deployment Config the Desktop Q 2 App Maintenance 3 Terminal Maintenance 0 4 Utility Functions Step 4 Either Press the Navigation Button next to the Card icon to return to the idle screen 2 Diagnostics 78 Hypercom EMEA Ltd 2011 Appendices a D HYPERCOM A D lt pe gs contents Appendix E Power settings Only applicable to M4200 Step 1 If your terminal is showing the idle screen press the white HOME button on the keypad to return to the Desktop When the terminal is showing the Desktop press vs the blue FUNCTION button on the keypad to run P A a the Application Manager Step 2 Use the Navigation Buttons to highlight O Terminal Maintenance and press Enter on the 1 Deployment Config keypad 0 2 App Maintenance Terminal Maintenance O 4 Utility Functions Maintenance Step 3 Highlight Terminal Settings on the keypad Terminal Maintenance and press Enter 1 Terminal Settings Q 2 Configure Hosts Step 4 Teminal Settings Highlight Power Settings and press Enter on O 2 Set Modem Conf the keypad Q 3 Set Bluetooth Conf 4 Set Time Date O Power Settings Appendices Hypercom EMEA Ltd 2011 79 A HYPERCOM Set Inactive Power Off This option determi
65. terminal a contents ae Example of a Sale Tip receipt CHYPERCOM _ ae LS p Receipt details are subject to change For a contactless transaction only a merchant copy receipt is printed out automatically Merchant name and town Terminal ID Merchant Number Card type Card number Expiration date Issue number Transaction type Base amount Tip amount TOTAL amount Transaction used Chip and PIN Authorisation Code Time and date Transaction Number Card number starred out Customer Copy indication Merchant Copy COMPANY NAME TOWN THANK YOU TERMINAL ID 12345678 MERCHANT ID 123456789012 MASTERCARD 12341 2345 0001 234 AID 00011 10000 EXP 01 09 ISSUE NUM 00 VERIFIED BY PIN TC 1234 123412341234 AUTH NO 123456 17 12 10 10 08 TXN 0002 Customer Copy COMPANY NAME TOWN THANK YOU Pay ment method ICC Chip Card was inserted SWIPED Card w as swiped TERMINAL ID KEYED Keyed entry 12345678 MERCHANT ID 123456789012 MASTERCARD RERESEEREERE 3A AID 0001110000 ISSUE NUM 00 CUSTOMER COPY PLEASE KEEP T HIS RECEIPT FOR YOUR RECORDS VERIFIED BY PIN TC 1234 123412341234 AUTH NO 123456 17 12 10 10 08 TXN 0002 Using your terminal Hypercom EMEA Ltd 2011 49 rA HYPERCOM contents Hotel Operations The Optimum T M4200 family products allow transaction types for use in the hotel industry These transaction
66. that the M4200 is replaced properly onto the Charging Dock 20 Hypercom EMEA Ltd 2011 Understanding your equipment _ A lt HYPERCOM contents Access Points M4240 only M4240 terminals are provided with an Access Point The terminal connects to the Access Point using Bluetooth wireless technology The Access Point then connects the bank acquiring systems and Hypercom management system using a dial up or network connection Your M4240 terminal will come pre configured to operate with the Access Point provided Should the terminal or Access Point be replaced or the link between the terminal and Access Point fail reconfiguration may be needed see page 82 The design of the Access Point allows it to be placed on a counter or shelf or mounted on a wall using the supplied fixings recommended for best range There are three models of Access Point available AP100 Dial up version for connecting to a telephone line CvrErcom gt fered by a Hypercom approved power supply AP210 Dual Dial up and Ethernet 10 100 version for connecting to either a telephone line network connection or both not shown continued Understanding your equipment Hypercom EMEA Ltd 2011 21 rA HYPERCOM gt contents Access Points M4240 only continued The M4240 can communicate one Access Point only and an Access Point can communicate with one terminal only If you have more than one M4240 terminal
67. the printer mechanism 6 Hypercom EMEA Ltd 2011 rA HYPERCOM contents Additional services available for your terminal Card types accepted The terminal is configured as standard to Support Visa and Mastercard scheme credit and debit cards For some merchant categories credit card support may not be allowable The terminal can support American Express Diners Club JCB and Duet scheme cards depending upon your merchant bank agreements with these schemes Sale Purchase with Cashback The terminal can be configured to offer Sale with Cashback Tipping The terminal can be configured for a Tipping service Note that Cashback and Tipping may not be available on the same terminal Please contact your helpdesk or leasing company for advice on availability of a combined facility Hotel amp Rental The terminal can be configured for Pre Authorisations and Completion transaction types that are used in the Hotel and Rental business sectors Force Authorisations The terminal can be configured to accept Force Authorisations This feature is used to capture any paper based transactions for submission This fea ture is only available if permitted by your merchant bank Invoice numbers This feature adds Invoice Numbers to your receipts It is used to keep track of your orders and accounts Mobile phone Top Up Your terminal can be upgraded to include a Mobile Phone Top Up service that offers your customers a valuab
68. til it next successfully connects to your Acquirer To prevent delays in funds reaching your bank account the terminal will only store a limited number of transactions usually five or ten if you have the R3210 Contactless Reader before displaying this message Please contact the helpdesk immediately That card number is not allowed to be used on the terminal PLEASE NOTE This message is usually the result of typing in the card number incorrectly Double check that you have the correct number and try re typing the number carefully If problems persist please contact the helpdesk Hypercom EMEA Ltd 2011 Troubleshooting Terminal problems Terminal screen is blank HYPERCOM Countertop models T4210 T4220 T4230 Check that the Power Supply or mains cable is plugged into a working electrical wall socket and that any switch is on the on position If an extension cable is being used it may be fused so check the fuse If you have a Power Supply with a separate electrical mains cable check that mains cable is firmly plugged into the Power Supply Check that the Power Supply is connected and locked into the red socket on the back of the terminal labelled POWER Mobile models M4230 M4240 Ensure a battery module is fitted Hold down the blue FUNCTION button on the terminal keypad for eight seconds If the terminal does not beep and turn on Connect the Power Supply into the red socket on the terminal lab
69. tion and PIN entry Contactless Reader model R3210 D D a CHYPERCOM gt DE The R3210 is a clip on device that replaces the printer lid cover on the T4200 products and allows the terminal to accept contactless card transac tions Please contact your leasing company for availability Installation in structions are supplied on a separate leaflet supplied with the R3210 Understanding your equipment Hypercom EMEA Ltd 2011 17 HYPERCOM 2 Privacy Shield The PCI Security Standards Council specifies International Standard ISO9564 for protection against fraudulent observation of the PIN during PIN entry To comply with this standard your terminal may be supplied with either a pre fitted Privacy Shield or as an optional accessory for you to choose to fit yourself You must have a Privacy Shield fitted to the terminal unless one of the statements below is true e You only perform keyed transactions e g in a mail order business e Cardholders enter their PIN into the separate S9 PCI PIN Pad e Cardholders can enter their PIN while holding the terminal in their hand as with the M4200 a privacy shield is not supplied as standard with the M4200 18 Hypercom EMEA Ltd 2011 Understanding your equipment A lt HYPERCOM contents Battery Module applicable to M4200 If you have a mobile terminal it will come pre fitted with a removable rechargeable Li Ion battery module The battery module will n
70. tional information depending such as Start and Expiry Dates Issue number Card Holder Verification Code and Address Verification data This will vary depending upon card type The terminal will also request whether the customer is present or not and you must answer this correctly if you respond incorrectly then you may incur charge backs in the case of fraudulent transactions Cardholder Verification Code and Address ER Verification Service The Cardholder Verification Code is a three digit 2 code at the right hand end of the signature gt strip for most cards the exception being American Express where it is a four digit code printed on the front of the card You must enter this code when prompted MASTERCARD SALE ENTER POST CODE NUMERICS ONLY The Address Verification Service allows you to enter numeric digits related to the Cardholders address and you may enter these when prompted Type in the numbers from the Post Code of the j ENTER ADDRESS ona S registered address and press LA LC Example TD15 9EN In this case you would enter the Post Code as 159 Then type in the house building number of the card s registered address and press Enter For international cards or cards where the address doesnt have a house number the Address Verification data entry can be skipped by pressing Enter For cards where the address is unknown this can also be skipped continued
71. to have your terminal logged on again The magnetic strip could not be read when the card was swiped Check that it was swiped the correct way round and try again or try a different card If problems persist please contact the helpdesk The chip could not be read when the card was inserted Check that it was inserted the correct way round or try a different card and press YES Enter to the prompt If problems persist please contact the helpdesk The card inserted is past its expiration date or the date on the terminal is incorrect See page 63 for how to change the date and time Troubleshooting Hypercom EMEA Ltd 2011 63 64 INVALID CARD MAN ENT NOT ALLOWED SETTLEMENT REQUIRED STORE FULL UNSUPPORTED CARD HYPERCOM The check digit last digit of the card number entered is incorrect Double check that you have the correct number and try re typing the number carefully Typing in the number of this type of card is not allowed by the Card Issuer You must only insert or swipe it If the Settlement procedure is not completed on a regular basis the terminal s Batch record of totals will become full The Settlement procedure must be performed before you can resume taking transactions See page 57 for more information If the terminal cannot connect to your Acquirer it will ask you to call the Authorisation Centre and type in the Authorisation Code manually The terminal then stores the transaction un
72. types are also relevant for other mer chant categories such as Car Rentals The transaction is performed into two parts a Pre Authorisation and a confirming Completion The Pre Authorisation allocates cardholder funds ensuring that when a completion transaction is performed that these funds are available The Pre Authorisation and Completion transaction types are only available on your terminal if you have requested them from your bank The optional Express Check Out feature that allows Customer Not Present checkout and Tipping features are not available unless requested and agreed with your bank Check In A Pre authorisation transaction is performed when a customer arrives at check in For rental this will when the vehicle rental commences The purpose of the Pre authorisation is to check that the card and cardholder are genuine and to allocate card holder funds so that these are available at completion time Step 1 To perform the Pre authorisation press the More Trans button the main screen then choose PRE AUTH Step 2 The terminal will then prompt for the amount and the card details as for a Sale transaction For the amount an estimate of the final invoice amount should be used unless your bank advises a different policy It is recom mended that you do not show this amount to the cardholder For example if the price of a room is 100 per night and the guest is staying for five nights the amoun
73. unt is correct Pressing No returns to the pre auth amount entry screen Step 6 Lastly the terminal will prompt for the Authorisation code from the most recent Pre Authorisation transaction Key this into the terminal and press Enter The terminal may then contact the host to obtain additional authorisation Once complete the receipts will be printed A cardholder copy receipt is produced and must be supplied to the customer For an Express Checkout or No Show you must mail this to the cardholder Express Check Out Express Check Out is performed in the same way as a normal Completion transaction documented above selecting No at the Customer Present prompt Note that you will require agreement from your Bank to perform Express Checkout transactions continued 52 Hypercom EMEA Ltd 2011 rA f HYPERCOM contents Hotel Check Out continued Additional Charge after check out amp No Show Any additional charges identified after Check Out or charges arising from a No Show situation should be processed as separate card not present Sale transactions Tipping It is possible to activate tipping at checkout In this case the terminal will prompt for a Base Amount then a Tip Amount before confirming the trans action Please contact your bank of you require the tipping feature An Example Transaction A hotel charges 100 per night for a room A customer arrives at the hotel and indicates that they will be staying fo
74. you must contact the helpdesk to access Full View Step 1 Press MAIN MENU gt BATCH gt REVIEW gt LIMITED VIEW Step 2 The last transaction is displayed on the screen MASTERCARD You have the option to scroll through the INV 123456 TXN002 available transactions using the corresponding AFPROVAL 12 Navigation Buttons next to the arrows on the PATE amp TIME screen Reprint To reprint the transaction press the Navigation MASTERCARD Button next to sel and the arrow on the right INV 123456 TANOO2 will change to REPR Press this and the terminal APPROVAL will print out a Duplicate Copy of the receipt DATE amp TIME This process can also be used for reprinting refund receipts PLEASE NOTE The Duplicate Copy will only show the last four digits of the card number in Limited View mode To access Full View please contact the helpdesk 62 Hypercom EMEA Ltd 2011 Using your terminal HYPERCOM Troubleshooting Error messages When inserting swiping a card or keying in the card number When a Chip Card is inserted swiped or the long card number is typed in the terminal will check against a number of parameters downloaded from the Hypercom system If the terminal rejects the card it will display one of the following messages ACQUIRER DISABLED CARD ERROR PLEASE REMOVE CARD EXPIRED CARD The terminal has become logged off from your Acquirer s Please contact the helpdesk
75. you will be provided with a separate Access Point for each terminal Please keep the following guidelines in mind when choosing an installation location for the Access Point Do select a location close to an electrical power outlet e Do select a location close to a telephone wall socket and or network connection point as required by your Access Point model e Do select a location where there will be no physical obstructions between the Access Point and the M4240 operating area e Do not install or place the Access Point on a metal or metallised material surface e It is best practice to mount the Access Point high on a wall but you may need to commission the installation of new power and telephone network connection points 22 Hypercom EMEA Ltd 2011 Understanding your equipment G HYPERCOM contents Communications information Dial Up Connections The T4210 and M4240 AP100 use a dial up connection to connect to the bank acquiring systems and to the Hypercom terminal management system The T4220 and M4240 AP210 can use a dial up connection to connect to the bank acquiring systems and to the Hypercom terminal management system depending upon the configuration requested by the leasing company these models are usually configured to perform transaction over a network connection with a dial backup mechanism in case of network failure and for connection to the Hypercom terminal management system however they can be conf
76. your bank account Using your terminal Hypercom EMEA Ltd 2011 33 rA HYPERCOM gt contents Setting the Merchant Password You should change the merchant password to protect against potential fraudulent usage of the terminal Depending upon your terminal configura tion you may be asked to enter this password to perform certain terminal functions To change the merchant password from the Idle screen press MAIN MENU SETUP you may need to press NEXT to get to the SETUP item PASSWD CHANGE Then enter the existing password which for a new terminal will be 0000 and then your own password you will be requested to re enter this pass word to check the entry It is recommended that you change this password to e new value every three months If you forget your merchant password please contact your helpdesk Please have your Terminal ID and Merchant ID available 34 Hypercom EMEA Ltd 2011 G HYPERCOM gt contents Transactions Your terminal is able to provide the following transaction types Sale Refund Sale with Cashback Sale with Tip Pre Authorisation Completion Force Authorisation N B Unless you have requested otherwise from your leasing company your terminal is configured for standard Sale and Refund transactions only Please contact your leasing company if you require other transaction types listed above Pre Authorisations and Completion transaction types are used in the Hote

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