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HP LaserJet 2400 Series printer Service Manual

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2. E 68 Step Drum ClOAMMING join eot a a 69 Print cartridge Memory SyStelm ostiis eese e ba Ducha Roe e ra Dr i n 70 6 Removal and replacement Chapter Contents coins lit alcaide in ee P XXe en ERE nee Nue 71 INTO UCI e L 72 Removal and replacement strategy sssssssssseeeeeen nennen 72 Electrostatic discharge nenger tidad di 72 User replaceable patts rtt iaa 72 pize ohio Ea 72 Before performing Service soii 74 ENWW Pre service PrOCeQUTES oococccoococococcccccnncnnnnnononcnnnnnnnnnnn nn nnnn rra nano nn tn nn nennen eren tens n nete net essen 74 7 Troubleshooting vi Parts removal order e xn een edu nde xa Rer OUR de eau de Re Ade dd ES 74 uA 76 aeneae 76 Back COVER m 76 MO COVE ar 80 Iud Neg M m 81 TOPTIONE COVEN mada ic li a iii 83 TOD CO EE 83 Front FINE COVE m 85 COMO PA A a 87 Formatter RN 89 A RTI EE E 93 E CI Tela et T 98 Righrside handle srein m 101 WY ices ass chia xchat anaainean bat Seta ca nada aa Saececaadauatnndvacdedseduaddes sawaues condaednaaavehsalivsayactuwend snsaaseanuesetaedebdactaaasaees 103 Access plate nee ette eai AA ae n es tha aee a es denen tae FL
3. HP LaserJet 2400 Series printer Service Manual invent Copyright information 2005 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number Q5956 90940 Edition 2 8 2005 Safety information WARNING Potential Shock Hazard Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock Read and understand all instructions in the user guide Observe all warnings and instructions marked on the product Use only a grounded electrical outlet when connecting the printer to a power source If you do not know whether the outlet is grounded check with a qualified electrician Do not touch the contacts on the end of any of the sockets on the printer Replace damaged cords immediately Unplug this product from wall outlets before cleaning Do not install or use this product near water or when you are wet Install the product securely on
4. RC1 3948 000CN Guide cst left front Internal components 1 of 4 on page 225 RC1 3949 000CN Guide cst left middle Internal components 1 of 4 on page 225 RC1 3950 000CN Guide cst left rear Internal components 1 of 4 on page 225 RC1 3951 000CN Guide cst right front Internal components 1 of 4 on page 225 RC1 3953 000CN Guide cst right rear Internal components 1 of 4 on page 225 RC1 3954 000CN Cover gear Internal components 4 of 4 on page 235 RC1 3955 000CN Stay solenoid Parts and diagrams Internal components 2 of 4 on page 229 ENWW ENWW Table 8 9 Numerical parts list continued Part number Description Table and page RC1 3994 000CN Roller face down Internal components 2 of 4 on page 229 RC1 3995 000CN Spring torsion Internal components 2 of 4 on page 229 RC1 3996 000CN Roller delivery Internal components 2 of 4 on page 229 RC1 3998 000CN Holder roller Internal components 2 of 4 on page 229 RC1 4000 000CN Cover inner rear Internal components 2 of 4 on page 229 RC1 4006 000CN Guide cable Internal components 2 of 4 on page 229 RC1 4009 000CN Holder Internal components 1 of 4 on page 225 RC1 4025 000CN RC1 4027 000CN Eliminator static charge Lever sensor Internal
5. AaBbCc AaBbCc If an image that appears at the top of the page in solid black repeats farther down the page in a gray field the toner might not have been completely erased from the last job The repeated image might be lighter or darker than the field it appears in e Change the tone darkness of the field that the repeated image appears in e Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page e From the software application rotate the whole page 180 to print the lighter image first e If the defect occurs later in a print job turn the printer off for 10 minutes and then turn the printer on to restart the print job 202 Chapter7 Troubleshooting ENWW Troubleshooting common Windows problems ENWW Troubleshooting common Windows problems 203 Troubleshooting common Macintosh problems In addition to the problems that are listed in Solving general printing problems on page 165 this section lists problems that can occur when using Mac OS 9 x or Mac OS X ET NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility The printer will not appear in the Chooser Table 7 9 Problems with Mac OS 9 x Table 7 10 Problems with Mac OS X 204 Chapter Troubleshooting ENWW Troubleshooting common PostScript problems ENWW The following situations are specific to the PostScri
6. Category Specifications Curl in ream Flat within 5 mm 0 02 inch Cut edge conditions Cut with sharp blades with no visible fray Fusing compatibility Must not scorch melt offset or release hazardous emissions when heated to 200 C 392 F for 0 1 second Grain Long grain Moisture content 4 to 6 by weight Smoothness 100 to 250 Sheffield Printing and paper storage environment Ideally the printing and paper storage environment should be at or near room temperature and not too dry or too humid Remember paper is hygroscopic it absorbs and loses moisture rapidly Heat works with humidity to damage paper Heat causes the moisture in paper to evaporate while cold causes it to condense on the sheets Heating systems and air conditioners remove most of the humidity from a room As paper is opened and used it loses moisture causing streaks and smudging Humid weather or water coolers can cause the humidity to increase in a room As paper is opened and used it absorbs any excess moisture causing light print and dropouts Also as paper loses and gains moisture it can distort This can cause jams As a result paper storage and handling are as important as the paper making process itself Paper storage environmental conditions directly affect the feed operation Care should be taken not to purchase more paper than can be easily used in a short time about 3 months Paper stored for long periods might experience
7. ES Figure 6 22 Removing the fuser 4 of 5 96 Chapter 6 Removal and replacement ENWW 7 Tiltthe fuser slightly toward the back of the printer and then slide the fuser out of the back of the printer y Figure 6 23 Removing the fuser 5 of 5 ENWW Fuser 97 Laser scanner 1 Remove the back cover see Back cover on page 76 the I O cover see O cover on page 80 the left side cover see Left side cover on page 81 the top right cover see Top right cover on page 83 and the top cover see Top cover on page 83 2 Release one tab callout 1 on the air duct and then lift the air duct out of the printer SE ND gt gt Figure 6 24 Removing the laser scanner 1 of 3 3 Disconnect two cables callout 2 98 Chapter6 Removal and replacement ENWW 4 Remove four screws callout 3 Figure 6 25 Removing the laser scanner 2 of 3 5 Lift the laser scanner out of the printer ENWW Laser scanner 99 6 To remove the laser scanner PCA remove two screws callout 4 and then lift the PCA off of the laser scanner Figure 6 26 Removing the laser scanner 3 of 3 100 Chapter6 Removal and replacement ENWW Right side handle 1 Remove the right side cover see Right side cover on page 76 2 Remove the formatter see Formatter on page 89 3 Remove two screws callout 1 Figure 6 27 Removing the right side handle 1 of 2 ENWW R
8. Light State Indication Ready On The printer is online and ready to accept data to print Off The printer cannot accept data because it is offline paused or has experienced an error Blinking The printer is going offline The printer stops processing the current print job and expels all of the active pages from the paper path Data On The printer has data to print but is waiting to receive all of the data Off The printer has no data to print Blinking The printer is processing or printing the data Attention On The printer has experienced a problem Note the message on the control panel display and then turn the printer off and on See Understanding printer messages on page 176 for help in resolving problems ENWW Control panel 29 30 Light State Indication Off The printer is functioning without error Blinking Action is required See the control panel display Control panel language If LANGUAGE appears in English on the control panel use the following procedure Otherwise turn the printer off and then turn the printer on again When XXX MB appears press and hold y Select button When all three control panel lights are lit release Select button and use the following procedure to set the language To select the language 1 When SELECT LANGUAGE appears in English press y Select button and wait until LANGUAGE appears in English 2 Press Y Down bu
9. ENWW Table 7 8 Interpreting control panel messages continued Control panel message Description Recommended action To return to ready press STOP 3 If necessary perform a cold reset 4 Add printer memory RAM DISK DEVICE FAILURE alternates with Current status message The RAM disk had a critical failure and can no longer be used 1 Turn the printer off and then on again 2 If this error persists one or more defective DIMMs might be installed in the printer on the formatter Replace the DIMM s To replace a DIMM see Appendix D Printer memory and expansion in the LaserJet 2400 Series User Guide RAM DISK FILE OPERATION FAILED alternates with Current status message The requested operation could not be performed You might have attempted an illogical operation such as trying to download a file to a non existent folder Try printing again to an existing folder RAM DISK FILE SYSTEM IS FULL alternates with Current status message The RAM disk is full 1 Delete files and then try again or turn the printer off and then turn the printer on to delete all files on the device Use Device Storage Manager in HP Web Jetadmin or another software utility to delete the files 2 Ifthe message persists increase the size of the RAM disk Change the RAM disk size on the System Setup submenu on the Configure Device menu at the printer control panel See the de
10. Optional 500 sheet tray and feeder unit Trays Cassette only Optional tray to increase Q5963A paper capacity Holds Letter A4 Legal A5 B5 JIS Executive and 8 5 x 13 inch paper sizes ET NOTE This tray is included with the HP LaserJet 2430t 2430tn and 2430dtn models Q5963 67901 Tray 2 250 sheet cassette N A RM1 1486 000CN Tray 3 500 sheet cassette N A RM1 1553 000CN Dust Cover on Tray 2 Tray 2 Dust Cover Legal dust cover N A RC1 4158 000CN Print cartridges HP LaserJet print cartridge 6 000 page cartridge Q6511A Q6511 67901 HP LaserJet print cartridge 12 000 page cartridge Q6511X Q6511 67902 Memory 32 MB 100 pin DDR Boosts the ability of the Q3982A Q3982 67951 memory DIMM printer to handle large or complex print jobs 48 MB 100 pin DDR memory DIMM Boosts the ability of the Q6007A printer to handle large or complex print jobs Q6007 67951 64 MB 100 pin DDR memory DIMM Boosts the ability of the Q2625A printer to handle large or complex print jobs Q2625 67951 128 MB 100 pin DDR memory DIMM Boosts the ability of the Q2626A printer to handle large or complex print jobs Q2626 67951 256 MB 100 pin DDR memory DIMM Boosts the ability of the Q2627A printer to handle large or complex print jobs Q2627 67951 Compact Flash Fonts Hebrew Compact Flash Compact Flash for Q5992A Traditional Hebrew Q5992 67902
11. Gear 12t RU5 0400 000CN Internal components 4 of 4 on page 235 Gear 14t Gear 15t RU5 0409 000CN RU5 0375 000CN Internal components 4 of 4 on page 235 Internal components 2 of 4 on page 229 Gear 17t RAO 1172 000CN Internal components 3 of 4 on page 233 Gear 19t RU5 0379 000CN Internal components 3 of 4 on page 233 Gear 201t RU5 0389 000CN Internal components 3 of 4 on page 233 Gear 20t RU5 0378 000CN Internal components 3 of 4 on page 233 Gear 28t RU5 0377 000CN Internal components 3 of 4 on page 233 Gear 30t RU5 0366 000CN Internal components 4 of 4 on page 235 Guide Guide cable RC1 4083 000CN RC1 4006 000CN Internal components 4 of 4 on page 235 Internal components 2 of 4 on page 229 Guide cartridge left upper RC1 4121 000CN Internal components 1 of 4 on page 225 Guide cartridge right lower RC1 4107 000CN Internal components 4 of 4 on page 235 Guide cartridge right upper Guide cartridge left lower RC1 4106 000CN RC1 4122 000CN Internal components 3 of 4 on page 233 Internal components 1 of 4 on page 225 Guide cst left front Parts and diagrams RC1 3948 000CN Internal components 1 of 4 on page 225 ENWW ENWW Table 8 8 Alphabetical parts list continued Description
12. Internal components 3 of 4 on page 233 Multi purpose tray assembly RM1 1490 000CN Covers on page 223 Pad separation RC1 0939 000CN Internal components 4 of 4 on page 235 Pick up roller gear assembly RM1 1482 000CN Internal components 2 of 4 on page 229 Plate RC1 4135 000CN Covers on page 223 Plate grounding RC1 4085 000CN Internal components 3 of 4 on page 233 Plate protective RC1 4136 000CN Internal components 1 of 4 on page 225 Plate transfer lower RL1 0581 000CN Internal components 4 of 4 on page 235 Position guide assembly RM1 1506 000CN Internal components 3 of 4 on page 233 Power supply Power switch Rear cover assembly RM1 1505 000CN RC1 4173 000CN RM1 1517 000CN Internal components 3 of 4 on page 233 Covers on page 223 Covers on page 223 Registration assembly RM1 1502 000CN Internal components 4 of 4 on page 235 Registration sensor pcb assembly Parts and diagrams RM1 1416 000CN Internal components 4 of 4 on page 235 ENWW ENWW Table 8 8 Alphabetical parts list continued Description Part number Table and page Roller stay assembly RM1 1485 000CN Internal components 2 of 4 on page 229 Roller delivery RC1 3996 000CN Internal components 2 of 4 on page 229 Roller face down RC1 3
13. RM1 1416 000CN Registration sensor pcb assembly Internal components 4 of 4 on page 235 RM1 1421 000CN Cable assembly Internal components 1 of 4 on page 225 RM1 1422 000CN Cable memory tag Internal components 1 of 4 on page 225 RM1 1425 000CN RM1 1426 000CN Cable assembly Cable assembly Internal components 2 of 4 on page 229 Internal components 4 of 4 on page 235 RM1 1435 000CN Sensor pcb assembly Internal components 4 of 4 on page 235 RM1 1481 000CN Tray 2 pickup assembly Internal components 2 of 4 on page 229 RM1 1481 000CN Tray 2 pickup assembly Tray 2 pickup assembly on page 237 RM1 1482 000CN Pick up roller gear assembly Internal components 2 of 4 on page 229 RM1 1484 000CN Tray 1 pick up shaft assembly Internal components 4 of 4 on page 235 RM1 1485 000CN Roller stay assembly Internal components 2 of 4 on page 229 RM1 1490 000CN Multi purpose tray assembly Covers on page 223 RM1 1491 000CN Fuser 110 127 V Internal components 2 of 4 on page 229 RM1 1500 000CN Fixing drive side plate assembly Internal components 3 of 4 on page 233 RM1 1502 000CN Registration assembly Internal components 4 of 4 on page 235 RM1 1503 000CN Cartridge door assembly Covers on page 223 RM1 1504 000CN Feed guide assem
14. Removal and replacement Chapter contents ENWW Introduction Before performing service Covers Control panel Formatter Fuser Laser scanner Right side handle ECU Access plate Power supply Gear assembly Tray 1 solenoid Tray 2 solenoid E label reader memory tag Face down roller shaft Cartridge door Transfer roller Registration assembly Tray 1 pickup roller Tray 2 pickup roller Separation pad Chapter contents 71 Introduction This chapter documents the removal and replacement of field replaceable units FRUS only Removal and replacement strategy Replace parts in the reverse order of their removal Directions for difficult or critical replacement procedures are included WARNING The sheet metal edges of the product can be sharp Use caution when working on the product ET NOTE Note the length diameter color type and location of each screw Be sure to return each screw to its original location during reassembly Incorrectly routed or loose cables can interfere with other internal components and can become damaged or broken Frayed or pinched cables can be difficult to locate When reconnecting the cables always use the provided wire loops lance points or cable guides Electrostatic discharge CAUTION The product contains parts that are sensitive to electrostatic discharge ESD Always service the product at an ESD protected workstation or use
15. See the user guide ET NOTE Using a higher fuser mode such as HIGH 1 or HIGH 2 improves the ability of the toner to adhere to paper but it might cause other problems such as excessive curl The printer might print at a slower speed when the fuser mode is set to HIGH 1 or HIGH 2 To reset the fuser modes to the default settings open the CONFIGURE DEVICE menu at the printer control panel On the PRINT QUALITY submenu select FUSER MODES and then select RESTORE MODES Chapter 3 Operation ENWW Using the embedded Web server ENWW Use the embedded Web server EWS to view printer and network status and to manage printing functions from your computer instead of from the printer control panel The following are examples of what you can do using the embedded Web server e View printer control status information e Setthe type of media that is loaded in each tray e Determine the remaining life for all supplies and order new ones e View and change tray configurations e View and change the printer control panel menu configuration e View and print internal pages e Receive notification of printer and supplies events e View and change network configuration The embedded Web server feature requires at least 48 MB RAM and an HP Jetdirect print server in order to connect to your network To use the embedded Web server you must have Microsoft Internet Explorer 5 01 or later or Netscape 6 2 or later for Windows Mac OS and L
16. 1 Turn the printer off 2 Turn the printer on When the printer begins its memory count press and hold down the Select v button until all three printer control panel lights flash once and then remain on This might take up to 10 seconds 3 After the message SELECT LANGUAGE appears on the display press the Up Arrow 4 button or the Down Arrow Y button until COLD RESET is highlighted 4 Press the Select button The printer performs a cold reset and then continues its power on sequence 5 Check all I O settings and reset any customer set printer configuration values NVRAM initialization A CAUTION Initializing the NVRAM resets the serial number the event log the page counts and the EIO card initializing the NVRAM resets service menu values to factory defaults Use the service menu to restore the serial number and page counts Also reconfigure any computers that print to this printer so that the computers can recognize the printer Initialize the NVRAM only when absolutely necessary In most situations use a cold reset rather than a NVRAM initialization to reset printer settings this will retain the values in the service menu ET NOTE Before performing a NVRAM initialization print a menu map and a configuration page see Menu map on page 145 and Configuration page on page 146 Use the information on the configuration page to reset any customer set printer configuration values that the NVRAM initialization pro
17. 2 of 3 78 Chapter6 Removal and replacement ENWW 5 Liftthe bottom of the cover first and then lift the cover away from the printer A Figure 6 5 Removing the back cover 3 of 3 6 Tip the printer back so that it rests on its feet ENWW Covers 79 l O cover 1 Rotate the I O cover to clear tabs at the right side of the cover Figure 6 6 Removing the l O cover 2 Liftthe cover off of the printer 80 Chapter 6 Removal and replacement ENWW Left side cover 1 Remove two screws callout 1 mM i iti E gt Figure 6 7 Removing the left side cover 1 of 2 2 Open the cartridge door ENWW Covers 81 3 Release one tab callout 2 at the back of the printer by pressing the tab through a hole in the chassis and then rotate the cover away from the printer at the back of the printer NC Figure 6 8 Removing the left side cover 2 of 2 4 Slide the cover toward the front of the printer to clear tabs at the front and then lift the cover away from the printer 82 Chapter 6 Removal and replacement ENWW Top right cover 1 Remove one screw callout 1 at the back of the printer Figure 6 9 Removing the top right cover 2 Liftthe cover off of the printer Top cover 1 Remove four screws callout 1 ENWW Covers 83 84 2 3 Lift the cover at the back of the printer and then slide the cover toward the front of the printer to clear the tabs callout 2 at the fro
18. PDEs Macintosh 26 permanent storage errors 184 personalities 5 phone numbers ordering supplies 218 physical specifications 7 22 pickup assembly diagrams 206 pickup roller tray 1 locating 57 removing 132 pickup roller tray 2 locating 57 removing 133 pickup feed delivery operations 64 PIN codes service 155 platforms supported 24 25 ports buffer overflow 178 connecting to 23 included 5 locating 3 troubleshooting 163 PostScript error pages troubleshooting 141 PostScript Printer Description PPD files included 26 PostScript problems troubleshooting 205 power energy use 6 on off switch 3 operations sequence of 59 specifications 7 power supply removing 110 PPDs included 26 pressure roller 57 primary charging stage 67 print cartridge door removing print cartridges cleaning near 52 error messages 188 190 features 5 life expectancy 49 low toner message 49 memory tag 70 non HP 48 operations 66 out of toner message 50 paper jams clearing 168 recycling 16 status viewing with embedded Web server 36 status viewing with HP Toolbox 40 storing 48 supplies status page 46 148 supply level checking 49 warranty 15 print jobs formatted incorrectly 142 not printing troubleshooting 141 stopped troubleshooting 142 print quality troubleshooting 191 Printer Dialog Extensions PDEs Macintosh 26 printer drivers See drivers printer languages 5 Printer Status and Alerts 151 processor speed 4
19. ProRes 4 PS error pages troubleshooting 141 PS font list printing 47 125 Q quality troubleshooting 191 ENWW R RAM disk errors Ready light 29 recycling supplies 16 registration assembly diagrams 206 removing 129 regulatory statements 17 removing HP Toolbox 43 removing parts 72 74 repeating defects troubleshooting 197 repeating images troubleshooting 202 replacing parts 72 74 reset cold 158 Resets menu 153 resolution features 4 troubleshooting quality 191 right side cover locating 2 removing 76 right side handle removing 101 rollers diagrams 207 face down shaft removing locating 57 transfer removing 128 tray 1 pickup removing tray 2 pickup removing 189 123 132 133 S Save Restore 159 screwdrivers required 72 screws replacing 72 selftest 159 sensors diagrams 208 operations 64 separation pad locating 57 removing 135 separation stage 68 serial cables troubleshooting 141 serialnumber 45 service ID 156 Service menu 155 setting up printer 22 settings ENWW cold reset 158 configuration page printing 44 Resets menu 153 Settings tab embedded Web server 36 size specifications paper 10 printer 7 skewed pages 175 198 Sleep mode power specifications 7 settings 153 slow printing troubleshooting smeared toner troubleshooting 196 142 software HP Toolbox 39 Linux 25 Macintosh included 26 operating systems supported 24 ordering 218 Printer Status and Alert
20. RC1 4170 000CN Link switch Internal components 2 of 4 on page 229 RC1 4173 000CN RC1 4179 000CN Power switch Sheet Covers on page 223 Internal components 2 of 4 on page 229 RC1 4185 000CN Spring compression Internal components 3 of 4 on page 233 RC1 4189 000CN Stopper gear Internal components 4 of 4 on page 235 RK2 0523 000CN Motor stepping Internal components 3 of 4 on page 233 RK2 0526 000CN Solenoid multi purpose Internal components 2 of 4 on page 229 RK2 0528 000CN Solenoid cassette Internal components 2 of 4 on page 229 RK2 0534 000CN Microswitch Internal components 2 of 4 on page 229 RK2 0571 000CN RK2 0573 000CN Fan Fan sub Internal components 2 of 4 on page 229 Internal components 1 of 4 on page 225 RL1 0542 000CN Tray 2 pickup roller Tray 2 pickup assembly on page 237 Numerical parts list 249 Table 8 9 Numerical parts list continued Part number Description Table and page RL1 0568 000CN Roller tray 1 pick up Internal components 4 of 4 on page 235 RL1 0580 000CN Roller face down Internal components 2 of 4 on page 229 RL1 0581 000CN Plate transfer lower Internal components 4 of 4 on page 235 RL1 0587 000CN Motor dc 26 2 W Internal components 4 of 4 on page 235
21. and EIO device one at a time making sure to turn the printer off and then back on booting to the Ready prompt as you install each device 2 Replace a DIMM or EIO device if you determine that it causes the error 3 Reconnect all cables that connect the printer to the network or computer 8X YYYY The EIO accessory card has encountered a 1 Turn the printer off and then turn the critical error printer on again ElO ERROR 2 Turn the printer off reseat the EIO accessory and then turn the printer on 3 Replace the EIO accessory 8X YYYY EMBEDDED The embedded HP Jetdirect print server 1 Turn the printer off and then turn the JETDIRECT ERROR has encountered a critical error printer on again 2 Turn the printer off and then reseat the HP embedded Jetdirect print server 3 Replace the HP embedded Jetdirect print server Access denied MENUS LOCKED The printer control panel function you are trying to use has been locked to prevent unauthorized access See your network administrator Canceling The printer is canceling a job The message continues while the job is stopped the paper path is cleared and any remaining incoming data on the active data channel is received and discarded No action is necessary CARD SLOT X DEVICE FAILURE alternates with Current status message The CompactFlash card in slot X had a critical failure and can no longer be used Remove the card
22. e J2 312 5 cum l 8 5 8 8 at IS lalo iia MER 580 Um EP FE Ilali Qa US YOK 9 9 m 2 L4 gt 3 S SR2 PS7 a S71 Option feeder Sls Delivery ac S70 g P A 1 JS CUE 2 PCA unit alk sensor EL S69 MM 2 E g 1 H1 OPTSL 1 2 41203 31202 M Option feeder paper sensor 2 Fuser unit Heater Option feeder Figure 7 12 Circuit diagram 1 of 2 212 Chapter7 Troubleshooting ENWW a Oo m Tse ls 3 BARES z aa gt gt 2 2255 TTTT EIN 3 ono gt Ave as 2 22 2 5 m zs H vas 8888 JEAN z zjaja 9L Scs z 0S wem Ee m 628 HB A89 2 m oes HD P AS 2 EL LES H S QNO nonya P T 4 E Se d zes HB 9 QNO LADO INV it 3 n ees HB 7 1
23. or jamming might occur e Construction Prior to printing envelopes should lie flat with less than 6 mm 0 25 inch curl and should not contain air e Condition Envelopes should not be wrinkled nicked or otherwise damaged e Temperature You should use envelopes that are compatible with the heat and pressure of the printer e Size You should use only envelopes within the following size ranges e Minimum 76 x 127 mm 3 x 5 inches e Maximum 216 x 356 mm 8 5 x 14 inches ET NOTE Use only tray 1 to print envelopes You might experience some jams when using any media with a length less than 178 mm 7 inches This might be caused by paper that has been affected by environmental conditions For optimum performance make sure you are storing and handling the paper correctly see Printing and paper storage environment on page 12 Choose envelopes in the printer driver see Printer drivers on page 25 Envelopes with double side seams Double side seam construction has vertical seams at both ends of the envelope rather than diagonal seams This style might be more likely to wrinkle Be sure the seam extends all the way to the corner of the envelope as illustrated below 1 Acceptable envelope construction 2 Unacceptable envelope construction Media specifications 13 Envelopes with adhesive strips or flaps Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must u
24. 11 7 inches Executive 191 x 267 mm 7 3 x 10 5 inches Legal 216 x 356 mm 8 5 x 14 inches B5 JIS 182 x 257 mm 7 2 x 10 inches A5 148 x 210 mm 5 8 x 8 3 inches 8 5 x 13 inches 216 x 330 mm 8 5 x 13 inches 1 The printer supports a wide range of sizes See the printer software for supported sizes To print on custom size paper see the user guide Capacity can vary depending on media weight and thickness as well as on environmental conditions Built in duplexer Dimensions Weight Letter 216 x 279 mm 8 5 x 11 inches 60 to 105 g m 16 to 28 Ib Bond A4 210 x 297 mm 8 3 x 11 7 inches Legal 216 x 356 mm 8 5 x 14 inches 8 5 x 13 inches 216 x 330 mm 8 5 x 13 inches The built in duplexer is included only with the HP LaserJet 2420d 2420dn and 2430dtn printers The printer supports a wide range of sizes See the printer software for supported sizes To print on custom size paper see the user guide ET NOTE Prepunched media is not supported for automatic duplexing For more information about using print media see the user guide Paper and print media For complete media specifications for all HP LaserJet printers see the HP LaserJet Printer Family Print Media Guide available at http www hp com support ljpaperguide Category Specifications Acid content 5 5 pH to 8 0 pH Caliper 0 094 to 0 18 mm 3 0 to 7 0 mils Media specifications 11
25. 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 Description Screw S M3x8 Cable assembly Laser scanner assembly Duct scanner Spring compression Link laser shutter Duct cartridge Clip cable Screw w washer M3x6 Guide cartridge left upper Lever cartridge clamp Guide cst left middle Lever Guide cartridge left lower Guide cst left front Foot rubber Base plate front Arm door Spring tension Guide door arm Spring torsion Lever Spring torsion Lever grounding contact Lever grounding contact Spring leaf Spring compression Spring torsion Spring tension Connector snap tight bk Plate protective Cam contact Fan sub Holder sub fan Part number XA9 1500 000CN RM1 1421 000CN RM1 1521 000CN RC1 4128 000CN RU5 2404 000CN RC1 4125 000CN RC1 4129 000CN WT2 5812 000CN XB2 7300 605CN RC1 4121 000CN RC1 4123 000CN RC1 3949 000CN RC1 4138 000CN RC1 4122 000CN RC1 3948 000CN RAO 1003 000CN RC1 3946 000CN RC1 4055 000CN RU5 2407 000CN RC1 4056 000CN RC1 4059 000CN RC1 4060 000CN RC1 4061 000CN RC1 4065 000CN RC1 4066 000CN RC1 4067 000CN RC1 4140 000CN RU5 2410 000CN RU5 2403 000CN VS1 7177 003CN RC1 4136 000CN RC1 4137 000CN RK2 0573 000CN RC1 4134 000CN Qty 30 1 Internal components 225 Ref Description Part number Qty 35 Clip clamp wire WT2 5694 000CN 1 36 Holder RC1 4009 000CN 1 37 Guide
26. 202 misformed characters 198 timing diagrams 215 tire tracks troubleshooting 200 toner output quality troubleshooting 196 washing off 168 toner cartridges See print cartridges Toolbox Alerts tab 41 Device Settings window 41 Documentation tab 41 features 39 links 42 opening 40 Status tab 40 Troubleshooting tab 40 uninstalling 43 tools required 72 top cover removing 83 top right cover removing 83 total page count 155 transfer roller locating 57 removing 128 transfer stage 68 transparencies specifications 14 tray 1 locating 2 locking 32 manual feed 33 paper specifications 10 parts diagrams 207 pickup roller removing 132 printing from 31 rollers 57 sensors 64 208 solenoid diagrams 209 solenoid removing 119 troubleshooting 143 tray 2 locating 2 locking 32 paper specifications 10 part numbers 236 260 Index parts diagrams 207 pickup roller removing 133 printing from 31 rolers 57 sensors 64 208 solenoid diagrams 209 solenoid removing 120 tray 3 diagrams 211 locking 32 paper specifications 10 printing from 31 trays capacities 4 jams clearing 169 load error messages locating 2 locking 32 manual feed 33 open or empty error message 190 paper path test 154 paper specifications 10 rollers 57 selecting 31 sensors 64 separation pad removing 135 settings viewing 46 troubleshooting 143 type or size messages 190 troubleshooting blurred print 202 buffer ove
27. 250 sheet and 500 sheet input trays are easy to open and close All media width guides can be adjusted by using one hand Product Information ENWW Specifications ENWW Physical specifications Table 1 12 Product dimensions Product Height Depth Width Weight HP LaserJet 2410 2420 2420d 260 mm 400 mm 425 mm 15 2 kg 33 5 Ib 2420n 2420dn 2430 and 2430n 10 2 inches 15 7 inches 16 7 inches HP LaserJet 2430t 2430tn and 2430dtn 400 mm 400 mm 425 mm 20 9 kg 46 Ib 15 7 inches 15 7 inches 16 7 inches Optional 500 sheet feeder 140 mm 400 mm 425 mm 5 7 kg 12 5 Ib 5 5 inches 15 7 inches 15 7 inches Without print cartridge Table 1 13 Product dimensions with all doors and trays fully opened Printer model Height Depth Width HP LaserJet 2410 2420 2420d 2420n 260 mm 10 2 inches 730 mm 28 7 inches 675 mm 26 6 inches 2420dn 2430 and 2430n HP LaserJet 2430t 2430tn and 2430dtn 400 mm 15 7 inches 730 mm 28 7 inches 675 mm 26 6 inches Electrical specifications WARNING Power requirements are based on the country region where the printer is sold Do not convert operating voltages This can damage the printer and void the product warranty Table 1 14 Power requirements Specification 110 volt models 230 volt models Power requirements 110 to 127 volts 10 220 to 240 volts 10 50 60 Hz 2 Hz 50 60 Hz 2 Hz Rated short term current 10
28. 6 54 Removing the transfer roller 2 Use the needle nose pliers in the same manner to release the other end 3 Lift the transfer roller out of the printer ET NOTE The left end of the transfer roller has a spring attached At the right end of the roller the spring is attached to the printer rather than to the roller As a result the spring at the right end remains in the printer 128 Chapter6 Removal and replacement ENWW Registration assembly 1 Remove the back cover see Back cover on page 76 the I O cover and the left side cover see Left side cover on page 81 2 Pinch the tab on the registration assembly gear callout 1 and then slide the gear off of the shaft Figure 6 55 Removing the registration assembly 1 of 3 ENWW Registration assembly 129 3 Remove two screws callout 2 from the registration assembly cover and then lift the cover out of the printer ri Figure 6 56 Removing the registration assembly 2 of 3 130 Chapter6 Removal and replacement ENWW 4 Remove four screws callout 3 Figure 6 57 Removing the registration assembly 3 of 3 5 Lift the registration assembly out of the printer ENWW Registration assembly 131 Tray 1 pickup roller 1 Spread the pickup roller locks callout 1 on each side of the tray 1 pickup roller to release the roller Figure 6 58 Removing the tray 1 pickup roller 2 Rotate the top of the roller off of the shaft and then lift the roll
29. Load the requested media into the indicated tray and press Y Select button Move the tray switch to the CUSTOM position if another tray is available If the size is detectable and another tray is available move the switch to the STANDARD position LOAD TRAY XX TYPE ISIZE To continue press Y alternates with To use another tray press Y ENWW A job is sent that requires a specific type and size that is not available in the tray that is indicated Press Y Select button to use a type and size that are available in another tray Understanding printer messages 187 Table 7 8 Interpreting control panel messages continued Control panel message Description Recommended action MANUALLY FEED TYPE SIZE To continue press Y alternates with MANUALLY FEED TYPE SIZE For help press The printer is waiting for media to be loaded in tray 1 for manual feed Load the requested media into tray 1 and press Y Select button MANUALLY FEED TYPE SIZE To use another tray press Y MANUALLY FEED OUTPUT STACK alternates with Then press Y to print second sides The printer is waiting for media to be loaded in tray 1 for manual feed The first side of a manual duplex job has been printed and the device is waiting for you to insert the output stack to complete the second side Press Y Select button to use a type and size that are available in another tray 1 Load the o
30. Opening the embedded Web server sssssssssssseeeeeeen nennen nennen enne 35 mte mizifegrz e Pm dlassceuded cna caeddecaae exawawantinesnaddexwestades 36 SI ubrazrie D 36 Networking tab sssssssssssseseeeee enne nre en herr rn enne akei nn en nennen 37 eun cem M H 37 Using HP Web Jetadmin software eene nere en nnne nennt nene 38 Using the HP fo oll oo P 39 Supported operating systems ssssssssssssssssseeeeneeeere eene neret nennen nn nnn 39 Supported DFoWSGES 1 rn eet bre ee ne eae eR derer n e EE Cr E 39 To view the FAP ToolbOX ette ert Ere ee ete diia 39 ICA aid 40 Troubleshooting tab eiii e eae ret ect dr tede rk EF RAE TR a RARE Rd e Re 40 NN a a a EEE 41 Set Up status alerts page cd eene dede cd 41 Administrative settings page ssssseeee emm eem enn 41 Documentation tab eitis iaa RR 41 Device Settings windOow sse eene nen enne nennen nnne nnns 41 Ilvosilcme ETE 42 eura cte L 42 Uninstalling the HP Wero o1o e 43 To uninstall the HP Toolbox by using the Windows desktop shortcut A3 Checking the printer configuration essssssse ene nnne nennen ener nennen 44 MO MU MAD mem 44 To Print a M
31. Part number Table and page Guide cst left middle RC1 3949 000CN Internal components 1 of 4 on page 225 Guide cst left rear RC1 3950 000CN Internal components 1 of 4 on page 225 Guide cst right front RC1 3951 000CN Internal components 1 of 4 on page 225 Guide cst right rear RC1 3953 000CN Internal components 1 of 4 on page 225 Guide door arm RC1 4056 000CN Internal components 1 of 4 on page 225 Guide duplex inlet RC1 4096 000CN Internal components 2 of 4 on page 229 Guide feed RC1 3935 000CN Internal components 4 of 4 on page 235 Hinge left RC1 4057 000CN Covers on page 223 Hinge right RC1 4058 000CN Covers on page 223 Holder RC1 4009 000CN Internal components 1 of 4 on page 225 Holder main fan Holder roller RC1 4133 000CN RC1 3998 000CN Internal components 2 of 4 on page 229 Internal components 2 of 4 on page 229 Holder sub fan RC1 4134 000CN Internal components 1 of 4 on page 225 Holder switch link RC1 4169 000CN Internal components 2 of 4 on page 229 Holder tag RC1 4127 000CN Internal components 1 of 4 on page 225 Ic photo interrupter WG8 5624 000CN Internal components 2 of 4 on page 229 Laser scanner assembly RM1 1521 000CN Internal components 1 of 4 on page 225 Lever RC
32. Printer Status and Alerts For network connections Printer Status and Alerts is installed automatically with the Typical software installation option Use this software to view the embedded Web server information for a particular printer Printer Status and Alerts also generates messages on the computer that explain the status of the printer and print jobs Depending on how the printer is connected you can receive different messages e Networked printers You can receive regular job status messages that appear every time a print job is sent to the printer or every time the print job is complete You can also receive alert messages These messages appear when you are printing to a particular printer if that printer experiences a problem In some cases the printer can continue to print such as when a tray that is not being used is open or a print cartridge is low In other cases a problem might prevent the printer from printing such as when paper is out or a print cartridge is empty e Directly connected printers You can receive alert messages that appear when the printer experiences a problem but can continue printing or a problem that prevents it from printing You can also receive messages that indicate that the print cartridge is low You can set alert options for a single printer that supports Printer Status and Alerts or you can set alert options for all printers that support Printer Status and Alerts For networked printers these ale
33. a stable surface Install the product in a protected location where no one can step on or trip over the power cord and where the power cord will not be damaged If the product does not operate normally see the online user guide Refer all servicing questions to qualified personnel Information regarding FCC Class B Parts 15 and 68 requirements can be found in the user guide Trademark credits Adobe Acrobat PostScript amp and the Acrobat Logo are trademarks of Adobe Systems Incorporated Java is a U S trademark of Sun Microsystems Inc Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation UNIXO is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR logo are U S registered marks of the United States Environmental Protection Agency ENERGY STAR Table of contents 1 Product Information Chapter Content m 1 Printer Configurations ce re dll ia idad ee eed 2 HP LaserJet 2400 Series printer base models sssssssssssssseeeee 2 BIIUUCIIMM P EAE 4 SPECIICAUONS E 7 Physical specifications ideae e ade ie e aar E eager aes res ada edat addu Electrical specifiCatlons asit dde MEINE PRU deca ARR T 7 Acoustic SMISSIONS ceci aan dci aida DRE ue Ka e Ran nena ERR ha du a ann ATA REM 9 Operating envIFODfmient siiis eia ce
34. accept any interference received including interference that may cause undesired operation 3 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the marketing name s HP LaserJet 2410 2420 2420d 2420n 2420dn 2430t 2430tn or 2430dtn or the product number s Q5955A Q5956A Q5957A Q5958A Q5959A Q5960A Q5961A Q5962A Boise Idaho USA August 2 2005 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity 17 Country region specific safety statements Laser safety statement The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the
35. allow the computer to communicate with the printer An installation program for the PPDs PDEs and other software is provided on the CD ROM Use the appropriate PS driver that comes with the operating system HP LaserJet Utility Use the HP LaserJet Utility to control features that are not available in the driver The illustrated screens make selecting printer features easy Use the HP LaserJet Utility to perform the following tasks e Name the printer assign it to a zone on the network and download files and fonts e Configure and set the printer for Internet protocol IP printing ET NOTE The HP LaserJet Utility is not currently supported for OS X but the utility is supported for the Classic environment Chapter2 Installation ENWW 3 Operation Chapter contents ENWW Control panel Selecting which tray is used for printing Selecting the correct fuser mode Using the embedded Web server Using HP Web Jetadmin software Using the HP Toolbox Uninstalling the HP Toolbox Checking the printer configuration Managing the print cartridge Chapter contents 27 Control panel This section provides information about the control panel and its features The control panel is located on the top of the printer Figure 3 1 Location of the control panel Control panel layout m 2lw S eo Ue d Figure 3 2 Control panel layout 1 Graphical display 2 Help b
36. an ESD mat Watch for the ESD symbol shown at left to identify the parts that are sensitive to ESD Protect these parts by using an ESD wrist strap and by placing ESD sensitive parts into protective ESD pouches Les ESD User replaceable parts To remove and replace the pickup roller or separation pad see Separation pad on page 135 Required tools The following tools are needed to service this product e 2 Phillips screwdriver with magnetic tip e Small flatolade screwdriver e Small needle nose pliers e ESDmat e Penlight 72 Chapter 6 Removal and replacement ENWW CAUTION A pozidriv screwdriver will damage screw heads on the product Use a 2 Phillips screwdriver If you use a multispeed screwdriver use a torque limiter ENWW Introduction 73 Before performing service Follow the pre service procedures before you perform service Pre service procedures Pre service procedures 1 Remove all media from the product 2 Place the product on an ESD mat If an ESD mat or an ESD protected workstation is not available discharge body static and ground the product chassis before servicing the product 3 Unplug the power cord and the interface cable 4 Liftthe printer off of any installed optional trays 5 Remove the print cartridge 6 Remove tray 2 Parts removal order Use the following diagram to determine which parts must be removed before removing other parts 74 Chapter 6 Removal and re
37. and replace it with a new one CARD SLOT X FILE OPERATION FAILED alternates with Current status message ENWW The requested operation could not be performed You might have attempted an illogical operation such as trying to download a file to a non existent folder Try printing again to an existing folder Understanding printer messages 185 Table 7 8 Interpreting control panel messages continued Control panel message Description Recommended action CARD SLOT X FILE SYSTEM IS FULL alternates with Current status message The CompactFlash card in slot X is full Delete files from the CompactFlash card and then try again Use the Device Storage Manager in HP Web Jetadmin to download or delete files and fonts See the HP Web Jetadmin software Help for more information CARD SLOT X IS WRITE PROTECTED alternates with Current status message The CompactFlash card in slot X is protected and no new files can be written to it Use the Device Storage Manager in HP Web Jetadmin to disable the write protection CARD SLOT X NOT INITIALIZED alternates with Current status message The file system has not been initialized Use HP Web Jetadmin to initialize the file system Checking paper path The printer is checking for possible jams or print media that was not cleared from the printer No action is necessary Checking printer The printer is checki
38. applied to the fusing film strengthens the holding force of the toner on the print media and prevents the toner from scattering 68 Chapter 5 Theory of operation ENWW ENWW Fuser film Fuser film Fuser heater Media Pressure roller Figure 5 13 Fusing Step 7 Drum cleaning The cleaning blade scrapes the residual toner off of the photosensitive drum and deposits it into the waste toner case Figure 5 14 Drum cleaning Image formation system 69 Print cartridge memory system The memory tag is a nonvolatile memory built into the print cartridge The cartridge usage condition is detected as the engine controller reads or writes the data stored on the memory tag The engine controller renews the information in the prescribed timing and reads or writes it from or to the memory tag The engine controller commands the memory tag to read or write with the following conditions e Read e Power is ON e Thetop cover is closed e Acommand has been received from the formatter e Write e A page of media is printed e Acommand has been received from the formatter When the engine controller failed to read or write three times in a row it determines that the memory tag is abnormal and notifies the formatter of a cartridge memory abnormality warning Memory controller PCA Print cartridge Memory tag contact Figure 5 15 Print cartridge memory tag 70 Chapter 5 Theory of operation ENWW 6
39. cover 2 of 2 eene mener ener enne 82 Removing the top right COVER zu EI etx a Rae ye gau Der ne Dac RR nue 83 Removing the top Cover eene eene nen nennen nnenrrr enne nnne rne nennen nnns 84 Removing the front right cover 1 of 2 enm ennemis 85 Removing the front right cover 2 of 2 eene nennen 86 Removing the control pariel 52 2 tidad 87 Reinstalling the control panel conocida 88 Removing the formatter 1 Of 4 sessi ciencia kan etas tnt dre 89 Removing the formatter 2 Of 4 iinan reni ida 90 Removing the formatter 3 Of 4 seeeeisieeee eene tenete niente innen tan dnte endet nae 91 Removing the formatter 4 Qf 4 iie lit e eee ee seed o 92 Removing the fuser 1 of 5 eene eene nennen neret nnne enne 93 Removing the fuser Lui aio 94 Removing the fuser 3 of 5 eene nennen eerte rnnt enr nennen 95 xi Figure 6 22 Figure 6 23 Figure 6 24 Figure 6 25 Figure 6 26 Figure 6 27 Figure 6 28 Figure 6 29 Figure 6 30 Figure 6 31 Figure 6 32 Figure 6 33 Figure 6 34 Figure 6 35 Figure 6 36 Figure 6 37 Figure 6 38 Figure 6 39 Figure 6 40 Figure 6 41 Figure 6 42 Figure 6 43 Figure 6 44 Figure 6 45 Figure 6 46 Figure 6 47 Figure 6 48 Figure 6 49 Figure 6 50 Figure 6 51 Figure 6 52 Figure 6 53 Figure 6 54 Figure 6 55 Figure 6 56 Figure 6 57 Figure 6 58 Figure 6 59 Figure 6 60 Figure 6 61 Figure 7 1 Figure 7 2 Figure 7 3 Figure 7 4 Figure 7 5 F
40. cst left rear RC1 3950 000CN 1 38 Guide cst right front RC1 3951 000CN 1 39 Guide cst right rear RC1 3953 000CN 1 40 Stay tag holder RC1 4126 000CN 1 41 Spring compression RU5 2405 000CN 1 42 Holder tag RC1 4127 000CN 1 43 Connector snap tight bk VS1 7177 004CN 1 44 Cable memory tag RM1 1422 000CN 1 45 ECU 110 127 V RM1 1516 000CN 1 45 ECU 220 240 V RM1 1524 000CN 1 not Formatter network versions Q3955 60003 1 shown not Formatter non network versions Q3953 60001 1 shown 226 Chapter8 Parts and diagrams ENWW ENWW Internal components 227 3 Internal components 2 of 4 Figure 8 ENWW Parts and diagrams 228 Chapter 8 ENWW Table 8 4 Internal components 2 of 4 Ref 1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 32 Description Cable assembly Link switch Holder switch link Screw RS M3x8 Microswitch Lever test switch Duct arm Duct cooling Solenoid multi purpose Holder main fan Fan Pick up roller gear assembly Solenoid cassette Stay solenoid Sheet Base plate right Screw tapping truss head m4x10 Roller stay assembly Feed guide assembly lower Guide duplex inlet Bushing Holder roller Roller delivery Cover inner rear Screw w washer M3x6 Spring torsion Roller face down Ic photo interrupter Guide cable Roller face d
41. diagrams Internal components 2 of 4 on page 229 ENWW ENWW Table 8 9 Numerical parts list continued Part number Description Table and page XB2 7300 605CN Screw w washer M3x6 Internal components 3 of 4 on page 233 XB4 5300 805CN Screw p M3x8 Internal components 4 of 4 on page 235 XB4 7401 005CN Screw tapping truss head M4x10 Covers on page 223 XB4 7401 005CN Screw tapping truss head m4x10 Internal components 2 of 4 on page 229 XB4 7401 005CN Screw tapping truss head M4x10 Internal components 3 of 4 on page 233 XB4 7401 005CN Screw tapping truss head M4x10 Internal components 4 of 4 on page 235 Numerical parts list 253 254 Chapter8 Parts and diagrams ENWW Index Symbols Numerics 1 500 sheet tray troubleshooting 143 250 sheet tray See tray 2 500 sheet tray diagrams 211 locking 32 paper specifications 10 printing from 31 troubleshooting 143 A access plate removing accessibility 6 accessories troubleshooting 143 accessories ordering 219 acoustic specifications 9 adhesive labels specifications 14 alerts software 151 Alerts tab HP Toolbox 41 anticounterfeit website 48 Apple Macintosh See Macintosh Attention light 29 109 B back cover removing 76 bins locating 2 paper jams clearing 170 paper path test 154 blinking lights 29 blurred print troubleshooting 202 b
42. hard disk See the caution and note in To initialize the Compact Flash card on page 159 If the 68 1 error persists replace the disk ENWW Understanding printer messages 183 Table 7 8 Interpreting control panel messages continued Control panel message Description Recommended action 68 X PERMANENT STORAGE WRITE FAIL alternates with To continue press Y 68 X STORAGE ERROR SETTINGS CHANGED alternates with To continue press Y The storage device is failing to write Printing can continue but there might be some unexpected behaviors because an error occurred in permanent storage An error occurred in the printer permanent storage and one or more printer settings has been reset to its factory default 1 Press the Select Y button to continue 2 Turn the printer off and then turn the printer on again 3 Ifthe 68 0 error persists initialize the NVRAM See the caution and note in To initialize NVRAM on page 158 4 fthis error message persists replace the formatter see Formatter on page 89 5 Fora 68 1 error message reinitialize the hard disk See the caution and note in To initialize the Compact Flash card on page 159 6 Ifthe 68 1 error persists replace the disk 1 Press the Select Y button to continue 2 Turn the printer off and then turn the printer on again 3 Check the printer settings to determine which settings have been changed See S
43. labels must lie flat with no more than 13 mm 0 5 inch of curl in any direction e Condition Do not use labels with wrinkles bubbles or other indications of separation Transparencies Transparencies used in the printer must be able to withstand 200 C 392 F the printer s fusing temperature A CAUTION To avoid damaging the printer use only transparencies recommended for use in HP LaserJet printers such as HP brand transparencies For ordering information see Ordering parts and supplies on page 218 14 Chapter 1 Product Information ENWW Print Cartridge Limited Warranty Statement ENWW This HP Print Cartridge is warranted to be free from defects in materials and workmanship This warranty does not apply to print cartridges that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMP
44. lle nakymatt6malle lasersateilylle VARNING Om apparaten anv nds pa annat s tt an i bruksanvisning specificerats kan anv ndaren uts ttas for osynlig laserstralning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet 2410 2420 and 2430 series kirjoittimen sisalla ei ole kayttajan huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil Tallaiseksi huoltotoimenpiteeksi ei katsota variainekasetin vaihtamista paperiradan puhdistusta tai muita kayttajan kasikirjassa lueteltuja kayttajan tehtavaksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m lle lasers teilylle laitteen ollessa toiminnassa Ala katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa kaytettavan laserdiodin s teilyominaisuuksista Aallonpituus 770 800 nm Teho 5 mW Luokan 3B laser Country region specific safety statements 19 20 Chapter 1 Product Information ENWW 2 Installation Chapter contents e Operating environment e Interface ports e Software ENWW Chapter contents 21 Operating environment Place the printer on a sturdy level surface in a well ventilated area that meets the following environmental requirements e Tem
45. loaded in the selected trays e TRAY 1 e IRAY2 e TRAY lt N gt e DESTINATION Select the output bin for the paper path that you want to test You can select any output bin that is installed Optional bins e ALLBINS stacker or stapler stacker bin must also be correctly configured Select ALL BINS to test the paper path for every e STANDARD bin e OUTPUT e OPTIONAL BIN 1 154 Chapter7 Troubleshooting ENWW ENWW Table 7 2 Diagnostics menu continued Item Values Explanation e DUPLEX Determine whether or not the paper goes through the duplexer during the paper path test This item is available e OFF only if the duplexer is installed e ON e COPIES Set how many sheets of media are used from each tray during the paper path test If you are testing the stapling e 1 function of the optional stapler stacker DESTINATION item OPTIONAL BIN 1 you must select 10 copies e 10 e 50 e 100 e 500 11050100500 Service menu service PIN codes Authorized HP service technicians can use this menu to gain access to printer settings that are reserved for service personnel The service menu is protected by use of a personal identification number PIN When you select SERVICE from the list of menus you are prompted to type an eight digit PIN code ET NOTE The printer automatically exits the service menu after about one minute if no menu items are selected or changed Use the PIN code associated with the HP LaserJet 2400
46. page counts and other information for the printer 2 Installed Personalities and Options Lists all printer languages that are installed such as PS and PCL and lists options that are installed in each DIMM slot and EIO slot 3 Memory Lists printer memory PCL Driver Work Space DWS and resource saving information 4 Event Log Lists the number of entries in the event log the maximum number of entries viewable and the last three entries ENWW Checking the printer configuration 45 46 TE 5 Security Lists the status of the printer control panel lock control panel password and disk drive if one is installed in the printer 6 Paper Trays and Options Lists the size settings for all trays and lists optional paper handling accessories that are installed Supplies status page Use the supplies status page to obtain information about the print cartridge that is installed in the printer the remaining print cartridge life and the number of pages and jobs that have been processed ET NOTE You can also obtain configuration information in the embedded Web server or the HP Toolbox For details see Using the embedded Web server on page 35 or see Using the HP Toolbox on page 39 To print a supplies status page at the control panel 1 Press v Select button to open the menus 2 Use A Up button or Y Down button to scroll to INFORMATION and then press Select button 3 Use A Up button o
47. pages Interface troubleshooting Solving general printing problems Clearing jams Media handling problems Understanding printer messages Correcting print quality problems Troubleshooting common Windows problems Troubleshooting common Macintosh problems Troubleshooting common PostScript problems Printer component locations Wiring diagrams General timing diagrams Chapter contents 137 Troubleshooting tree Figure 7 1 Basic troubleshooting on page 138 is a graphical representation of the troubleshooting process Initial check Y Power ON Does the control panel indicate an error Is the printer ready See General A Can you perform an engine test See Understanding printer messages Perform an engine test Does media jam See Clearing jams See Correcting i p Do image defects occur print quality defects Does the control panel indicate an error Yes D Figure 7 1 Basic troubleshooting 138 Chapter Troubleshooting ENWW Troubleshooting flowchart If the printer is not responding correctly use the flowchart to determine the problem If the printer does not pass a step follow the corresponding troubleshooting suggestions ET NOTE Macintosh users For more troubleshooting information see Troubleshooting common Macintosh p
48. removing 76 cartridge door removing front right removing 85 1 O removing 80 left side removing 81 part numbers 222 right side locating 2 right side removing 76 top right removing 83 top removing 83 crooked pages 175 198 curled paper troubleshooting 158 153 125 199 Index 255 custom size paper 10 customer support 218 D Data light 29 date code service ID 156 dc controller operations 59 64 declaration of conformity 17 default settings restoring cold reset 158 Resets menu 153 density troubleshooting 193 developing stage 67 Device Settings window HP Toolbox 41 diagnostics engine 162 formatter 162 paper path test 154 self test 159 Diagnostics menu 154 DIMM errors 181 190 disk font list printing 47 Documentation tab HP Toolbox 41 documentation ordering 218 dots troubleshooting 194 201 drive assembly diagrams 206 drivers Linux 25 operating systems supported 25 ordering 218 OS 2 25 dropouts troubleshooting 194 drum cleaning stage 69 drum life out message 50 duplexer models including 4 paper jams clearing 172 paper path test 155 paper specifications 11 rollers 57 E e label reader removing 121 e mail alerts 41 ECU removing 103 electrical specifications 7 256 Index electrostatic discharge ESD 72 embedded Web server features 35 Information tab 36 Networking tab 37 opening 35 Other Links tab 37 print cartridge supply level checking 49 Settings tab 3
49. status information This page indicates printer conditions such as a jam or an empty tray After you correct a problem with the printer click the Refresh button to update the device status e Supplies Status View detailed supplies status such as the percent of life remaining in the print cartridge and the number of pages that have been printed with the current print cartridge This page also has links to order supplies and to find recycling information e Print Info Print the configuration page and various other information pages that are available for the printer such as the supplies status page the demo page and the menu map Troubleshooting tab The Troubleshooting tab has links to the following main pages e Print Quality Tools View general troubleshooting information view information about troubleshooting print quality problems and calibrate the printer to maintain color print quality e Maintenance View information about managing printer supplies view information about replacing the print cartridges and view information about replacing other printer supplies e Error Messages View information about error messages 40 Chapter 3 Operation ENWW ENWW e Paper Jams View information on locating and clearing jams e Supported Media View information about media that the printer supports view information about configuring the trays and view information about solving problems that are related to print media e Printer Pag
50. submenu are used to return settings to the defaults and to change settings such as Sleep The following section lists the settings and their possible values in the RESETS submenu The default value for each setting is the one that has an asterisk next to it Table 7 1 Resets submenu Item Values Explanation RESTORE FACTORY No values available Performs a simple reset and restores most of the factory SETTINGS default settings This item also clears the input buffer for the active I O Restoring factory settings does not affect the network parameter settings on the optional HP Jetdirect print server CAUTION Restoring memory during a print job cancels the print job Sleep OFF ON Turns the Sleep mode on or off The Sleep mode affects the printer in two ways e Minimizes the amount of power that the printer consumes when it is idle e Reduces wear on the electronic components in the printer for example it turns off the display backlight although the display can still be read d ENWW Control panel menus 153 Table 7 1 Resets submenu continued Item Values Explanation The printer automatically leaves the Sleep mode when you send a print job press a printer control panel button open a tray or open the top cover You can set the amount of time that the printer remains idle before it en
51. supplies for recycling to Hewlett Packard For more information please visit us at http www hp com go recycle Figure 7 4 Supplies status page 1 Cartridge information Provides information about the amount of toner that is available in the print cartridge and shows the print cartridge part number and estimated number of pages that can be printed from the amount of toner in the cartridge 2 Printing statistics Lists statistics about the total number of pages and jobs that have been processed using this print cartridge the first and last use date for the cartridge and the print cartridge serial number 3 Supplies Web site Lists the Web site for ordering supplies over the Internet 4 Recycle Web site Lists the Web site for information about returning used HP print cartridges 148 Chapter7 Troubleshooting ENWW ENWW Embedded Web server When the printer is directly connected to a computer the embedded Web server is supported for Windows 95 and later In order to use the embedded Web server with a direct connection you must select the Custom installation option when you install the printer driver Select the option to load Printer Status and Alerts The proxy server is installed as part of the Printer Status and Alerts software When the printer is connected to the network by using a HP Jetdirect print server EIO card the embedded Web server is automatically available Use the embedded Web server to view printer and net
52. sure that the sealing tape is removed from the print cartridge and ensure that the print cartridge is installed correctly Newer printers have been optimized to print characters more accurately This might result in characters that look lighter or thinner than you are used to from your older printer If the page is printing images darker than those from an older printer and you want the images to match the older printer make these changes in your printer driver on the Finishing tab select Print Quality select Custom click Details and select the check box for Print Images Lighter Image defect examples Use the examples in this image defect table to determine which print quality problem you are experiencing and then see the corresponding reference pages to troubleshoot the problem These examples identify the most common print quality problems ET NOTE The examples below depict letter size paper that has passed through the printer short edge first Aa Cc AaBbCc AaB Aa Cc AaBbCc AaBbCc Aa Cc AaBbCec AaBbCc Aa Cc AaBbCc AaBbCc Aa Cc AQBDCG AaBbCc Correcting print quality problems 191 See Light print partial See Light print entire See Specks See Specks See Dropouts page on page 193 page on page 193 on page 194 on page 194 on page 194 AabbCc AdBbO AaBbCc AaBbCc AaBbCc AdBbc AaBbCc Aa
53. that caused the error message Remember to reconnect all of the cables that connect the printer to the network or computer If the error message persists reinstall the firmware with the latest possible firmware upgrade Go to http www hp com support lj24 10 www hp com support lj2420 or www hp com support lj2430 Click Download Drivers and Software Check for the latest firmware image version at the bottom of the page If this firmware image is newer than the one installed on the printer and the printer can receive a firmware update download the newer firmware upgrade Not all printer models can receive firmware upgrades Replace the formatter see Formatter on page 89 51 XY ERROR For help press alternates with To continue turn off then on A temporary printing error occurred Press the Select 7 button to continue Turn the printer off and then on Reseat the connectors between the laser scanner and ECU J83 and J84 Replace the laser scanner assembly see Laser scanner on page 98 Replace the ECU see ECU on page 103 52 XY ERROR For help press alternates with To continue turn off then on A temporary printing error occurred Press the Select Y button to continue Turn the printer off and then turn the printer on again Reseat the connectors between the laser scanner and ECU J83 and J84 180 Chapter 7 Troubleshooting ENWW Table 7 8 Inter
54. the type and quality of the media that you are using meet HP specifications See Media specifications on page 10 2 Make sure that the environmental specifications for the printer are being met See Operating environment on page 9 3 Turn over the stack of media in the tray Also try rotating the stack 180 4 Open the Configure Device menu at the printer control panel Open the Print Quality submenu and change the TONER DENSITY setting See the user guide 5 Open the Configure Device menu at the printer control panel On the Print Quality submenu open OPTIMIZE and set LINE DETAIL ON ENWW Correcting print quality problems 201 Blurred print A 1 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 10 2 Make sure that the environmental specifications for the printer are being met See Operating environment on page 9 3 Turn over the stack of media in the tray Also try rotating the stack 180 4 Do not use paper that already has been run through the printer 5 Decrease the toner density Open the Configure Device menu at the printer control panel Open the Print Quality submenu and change the TONER DENSITY setting See the user guide 6 Open the Configure Device menu at the printer control panel On the Print Quality submenu open OPTIMIZE and set HIGH TRANSFER ON See the user guide Random image repetition
55. then turn the printer on again 2 Ifthe message persists replace the ECU see ECU on page 103 3 If after replacing the ECU the message persists replace the power supply Power supply on page 110 56 XX ERROR For help press alternates with To continue turn off then on ENWW A temporary printing error occurred as a result of an incorrect input or output request Understanding printer messages 1 Turn the printer off and then turn the printer on again 2 Turn the printer off and then turn the printer on again 3 Reinstall all input trays 4 Reinstall the stacker or stapler stacker 5 Remove all non HP paper handling devices 181 Table 7 8 Interpreting control panel messages continued Control panel message Description Recommended action 57 XX ERROR For help press alternates with To continue turn off then on A temporary printing error occurred in one of the printer fans 1 Turn the printer off and then turn the printer on again 2 Ifthe message persists check the printer fans and replace fans as necessary 58 XX ERROR For help press alternates with To continue turn off then on A memory error has been detected X Description 2 air temperature sensor 3 ECU 4 power supply The line voltage and current source at the printer location might need to be inspected to ensure that they meet the electrical specifications for the printer See E
56. uses two motors and two solenoids to drive the rollers Three media detection sensors detect media as it passes through the printer If media does not reach or pass each sensor within a specified time period the dc controller determines that a jam has occurred and alerts the formatter The following components are identified in Figure 5 6 Pickup feed delivery system on page 65 M1 main motor M2 fuser motor SL1 tray 1 pickup solenoid SL2 tray 2 pickup solenoid PS2 duplexer media detection sensor PS4 tray 2 media detection sensor PS901 top of page sensor PS902 tray 1 media detection sensor SR1 top output bin delivery flag SR2 fuser delivery flag Chapter 5 Theory of operation ENWW SNSOd reu amp is NOILOSLAG AH3ATT3G al SRI mm I SNSN4 reufis NOLLO3 13Q NIG LAdLNO uvad V reu is 3AIHQ HOLOW NIVIA euBis 3AIHQ HOLOW H3Sfhd lt Lr o 18180 reufis JAHA GION3T1OS dn old Z AVEL N j SNS reUBIS ua 1 avt air come 1 Y 0 y i d LOFO E i SNSdOL reubis J9Yd 40 dOL Y i B a I IS SNS1SO I8ubis NOLLO313 VIGAW Z Av i q El JA amp 3 2 o o 2 3 E W SNSdnQ reu amp is NOoILO313G uaxanana Figure 5 6 Pickup feed delivery system 65 Pickup feed delivery system ENWW Image formation sys
57. 0 Clearing jams in the duplexer area sss m 172 Media handing problems sso onsa einai eoii ee de a nee de nie e nie dae neveu de 174 Mu ltiple pages teed i 2 00 4 rep eet ttr tit ridotte iue dec tede earn aee RR 174 Pages are wrinkled or folded sssssssssssse eene nemen eene 174 Pages are SKewed intet e ett eats 175 Understanding printer messages ssssssssssese eene eene en nennen nennen nennen 176 Using the printer online Help system sss emm emm 176 Resolving persistent messages ssssssssssseseeee enne nnne nennen 176 Correcting print quality problems oooooconnnnnnnnococconcconcnocononnnnnonnnncnnnnnnnnnnnnn nermer e en nnns nennen nreren nnns nns 191 Print quality checkllst 22 e 191 Image defect examples 22 tL eet cto rete DEO EE teet o ete tica 191 ENWW vii Light print leui ime 193 io eere dinis 193 Rc Em 194 Dropouts e EE 194 MNCS escono aotem drea ei TAN 195 Gray background Em 195 Toner SMEAR vez A 196 Loose Noia ERES 196 Repeating defects iii dai 197 Repeating Wage iiem ita 197 Mist rmed A tate a etate Rog eoa aa RNAs Un ERR TERRA Mel nk ha Ld adia 198 Page sKew t P d t dp Et i E ud ded iue 198 Curb WAVE siii ii 199 SSA 199 Vertical White liN S cian asii a aia 200 l3 c e E 200 White spots or black c e rne re eO cd evs a 201 Scattered lines 201 si
58. 0 Amps 5 0 Amps Table 1 15 Power consumption average in watts Product model Printing Ready Sleep Off HP LaserJet 2410 625 W 11W 8 5 W 0 4 W HP LaserJet 2420 625 W 11W 8 5 W 0 4 W HP LaserJet 2420d 625 W 11W 8 5 W 0 4 W HP LaserJet 2420n 625 W 11W 8 5 W 0 4 W HP LaserJet 2420dn 625 W 11W 8 5 W 0 4 W Specifications 7 Table 1 15 Power consumption average in watts continued Product model Printing Ready Sleep Off HP LaserJet 2430 625 W 11W 8 5 W 0 4 W HP LaserJet 2430n 625 W 11W 8 5 W 0 4 W HP LaserJet 2430t 625 W 11W 8 5 W 0 4 W HP LaserJet 2430tn 625 W 11W 8 5 W 0 4 W HP LaserJet 2430dtn 625 W 11W 8 5 W 0 4 W Values subject to change See www hp com support lj2410 www hp com support lj2420 or www hp com support lj2430 for current information Power numbers are the highest values measured using all standard voltages HP LaserJet 2410 speed is 25 ppm on letter size and 24 ppm on A4 size HP LaserJet 2420 speed is 30 ppm on letter size and 28 ppm on A4 size HP LaserJet 2430 speed is 35 ppm on letter size and 33 ppm on A4 size W N Default time from Ready mode to Sleep 30 minutes The recovery time from Sleep to start of printing less than 8 5 seconds Heat dissipation in Ready mode 37 5 BTU hour HP LaserJet 2410 37 5 BTU hour HP LaserJet 2420 and 37 5 BTU hour HP LaserJet 2430 8 Chapter 1 Product Information ENWW ENWW Acoustic emissions Table 1 16 So
59. 1 Open the top cover and remove the print cartridge Open the rear output bin The rear output bin might be hard to open If necessary pull hard to open it Ez NOTE Itis necessary to open the top cover in order to release the rear output gears and to remove the media easily 170 Chapter7 Troubleshooting ENWW 2 Ifthe media is visible from the rear output opening carefully use both hands to pull the leading edge out of the printer Carefully remove the rest of the jammed media from the printer 3 Ifthe media is almost completely visible from the top output bin pull the remaining media carefully out of the printer If the leading edge is not visible or is barely visible in the print cartridge area open the rear output bin all the way To do this push the bin door slightly forward and use your finger to disengage the grill at the base Turn the jam clearing wheel to move the media out of the printer ET NOTE Ifthe print cartridge is difficult to reinstall make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly in place If the Attention light does not go out jammed media remains inside the printer Check the paper feed and rear output areas for jams For printers that include a built in duplexer check the duplexer area ENWW Clearing jams 171 Clearing jams in the duplexer area This procedure applies only to printers that include a duplexe
60. 1 4105 000CN Bushing inner Internal components 3 of 4 on page 233 RC1 4106 000CN Guide cartridge right upper Internal components 3 of 4 on page 233 RC1 4107 000CN Guide cartridge right lower Internal components 4 of 4 on page 235 RC1 4108 000CN Cover main motor Internal components 4 of 4 on page 235 RC1 4113 000CN Base plate right Internal components 2 of 4 on page 229 RC1 4114 000CN Cam Internal components 3 of 4 on page 233 RC1 4115 000CN RC1 4116 000CN Lever coupling Lever drive release Internal components 3 of 4 on page 233 Internal components 3 of 4 on page 233 RC1 4117 000CN Link drive release Internal components 3 of 4 on page 233 RC1 4121 000CN Guide cartridge left upper Internal components 1 of 4 on page 225 RC1 4122 000CN Guide cartridge left lower Internal components 1 of 4 on page 225 RC1 4123 000CN Lever cartridge clamp Internal components 1 of 4 on page 225 RC1 4125 000CN Link laser shutter Internal components 1 of 4 on page 225 RC1 4126 000CN Stay tag holder Internal components 1 of 4 on page 225 RC1 4127 000CN RC1 4128 000CN Holder tag Duct scanner Internal components 1 of 4 on page 225 Internal components 1 of 4 on page 225 RC1 4129 000CN Duct cartridge In
61. 1 4138 000CN Internal components 1 of 4 on page 225 Lever Lever cartridge clamp RC1 4060 000CN RC1 4123 000CN Internal components 1 of 4 on page 225 Internal components 1 of 4 on page 225 Lever coupling RC1 4115 000CN Internal components 3 of 4 on page 233 Lever drive release RC1 4116 000CN Internal components 3 of 4 on page 233 Lever grounding contact RC1 4065 000CN Internal components 1 of 4 on page 225 Alphabetical parts list 241 242 Chapter 8 Table 8 8 Alphabetical parts list continued Description Lever grounding contact Part number RC1 4066 000CN Table and page Internal components 1 of 4 on page 225 Lever sensor RC1 3939 000CN Internal components 4 of 4 on page 235 Lever sensor RC1 4027 000CN Internal components 4 of 4 on page 235 Lever test switch RC1 4132 000CN Internal components 2 of 4 on page 229 Link drive release RC1 4117 000CN Internal components 3 of 4 on page 233 Link laser shutter RC1 4125 000CN Internal components 1 of 4 on page 225 Link switch RC1 4170 000CN Internal components 2 of 4 on page 229 Microswitch Motor dc 26 2 W RK2 0534 000CN RL1 0587 000CN Internal components 2 of 4 on page 229 Internal components 4 of 4 on page 235 Motor stepping RK2 0523 000CN
62. 17 Reinstalling the gear assembly iiec nea aaa iA ERARA NEETER nan Pent rn nien nain 118 Removing the tray 1 solenoid 2 cce eed esed enel te eee nl ped dido 119 Removing the tray 2 SONO coacciones nen e te ee dateien en dene inerte dnce 120 Removing the e label reader 1 of 2 eene mener 121 Removing the e label reader 2 of 2 eene menn enn 122 Removing the face down roller shaft 1 of 2 sss eene 123 Removing the face down roller shaft 2 of 2 sss nennen 124 Removing the cartridge door 1 of 3 sssssssssssseeen nennen mener nnns 125 Removing the cartridge door 2 of 3 mne enne 126 Removing the cartridge door 3 Of 3 eene nnns 127 Removing the transfer roller uie deese ac edad dada vnd dan 128 Removing the registration assembly 1 of 3 eene 129 Removing the registration assembly 2 of 3 eene 130 Removing the registration assembly 3 of 3 eene 131 Removing the tray 1 pickup roller oooonnococnnnnccccnonoccccnnnonnccnnnrnnccnno cnc cnnn narran rennen nnns 132 Removing the tray 2 pickup roller 1 of 2 enne ene 133 Removing the tray 2 pickup roller 2 of 2 ener 134 Removing the separation pads T e a a a aE r a e ra ea raa aa AEAN aa 135 Basic tro blesho otirig italianas 138 Sample menu map pagesia tt bea tati 146 Sample configuration PAYl occccnccoccccnnnconcnccnnnoncncccnnoncnccnnno nn nennen Ea ai ennemi enne enne 147 Supp
63. 2 is defective Replace the tray The spring pushing the separation pad assembly is defective Replace the tray cassette Pages are wrinkled or folded Table 7 5 Causes for wrinkled or folded paper at the paper path entrance Cause Solution The feed rollers or registration rollers are dirty or defective Replace the affected rollers The paper path contains foreign substances or dirt Remove any foreign substances or dirt from the paper path The cartridge shutter open close mechanism is damaged This can cause jams in which the media is crumpled into an accordion fold under the print cartridge The shutter in the print cartridge should open as you insert the cartridge If a shutter does not open replace the print cartridge The registration assembly is defective If the registration arm is dirty clean it If the arm is scarred or worn replace the registration assembly see Registration assembly on page 129 Table 7 6 Causes for wrinkled or folded paper at the paper path exit Cause Solution The fuser inlet guide is dirty Replace the fuser see Fuser on page 93 The fuser pressure roller is dirty or damaged Run several cleaning pages through the printer If the problem persists replace the fuser see Fuser on page 93 Troubleshooting ENWW Pages are skewed Table 7 7 Causes for skewed pages Cause Solution Paper dust or dirt has accumula
64. 5 2388 000CN Covers on page 223 Spring tension RU5 2407 000CN Internal components 1 of 4 on page 225 Spring tension RU5 2403 000CN Internal components 1 of 4 on page 225 Spring torsion RC1 4059 000CN Internal components 1 of 4 on page 225 Spring torsion RC1 4061 000CN Internal components 1 of 4 on page 225 Spring torsion RU5 2410 000CN Internal components 1 of 4 on page 225 Spring torsion RC1 3995 000CN Internal components 2 of 4 on page 229 Spring torsion Spring torsion RU5 2386 000CN RC1 4028 000CN Internal components 4 of 4 on page 235 Internal components 4 of 4 on page 235 Stay solenoid RC1 3955 000CN Internal components 2 of 4 on page 229 Stay tag holder RC1 4126 000CN Internal components 1 of 4 on page 225 Stopper gear Parts and diagrams RC1 4189 000CN Internal components 4 of 4 on page 235 ENWW Table 8 8 Alphabetical parts list continued Description Part number Table and page Top cover assembly RM1 1514 000CN Covers on page 223 Transfer roller assembly RM1 1508 000CN Internal components 4 of 4 on page 235 Tray 1 cover assembly RM1 1523 000CN Covers on page 223 Tray 1 pick up shaft assembly RM1 1484 000CN Internal components 4 of 4 on page 235 Tray 2 pickup assembly RM1 1481 000CN Internal componen
65. 6 system requirements 35 energy use 6 7 engine control system 61 engine controller assembly 206 engine controller PCB 210 engine test 162 envelopes margins 14 specifications 13 storing 14 wrinkled troubleshooting 199 environment specifications 9 22 error messages control panel troubleshooting 176 event log printing 45 Printer Status and Alerts 151 ESD electrostatic discharge 72 event log clearing 155 viewing 154 Explorer versions supported embedded Web server 35 HP Toolbox 39 HP Web Jetadmin 38 F face down roller shaft removing 123 fans diagrams 209 FastRes 4 features 2 4 feed roller 57 Finnish laser statement 19 flashing lights 29 font lists printing 47 fonts included 5 formatter CompactFlash parts 159 page count resetting 155 removing 89 service ID 156 test page 162 front right cover removing 85 fuser cleaning 53 diagrams 206 errors 177 modes 34 removing 93 fusing stage 68 G gear assembly removing 115 gray background troubleshooting 195 H hard disk font list printing 47 Help 176 high voltage power supply 206 210 HP Customer Care Online 218 HP Jetdirect print servers configuration page 146 164 errormessages 185 models including 5 troubleshooting 163 HP LaserJet Utility Macintosh 26 HP OpenVMS drivers 25 HP Printing Supplies Returns and Recycling Program 16 HP Technical Training 218 HP Toolbox Alerts tab 41 Device Settings window 41 Documentation t
66. 6 31 Removing the ECU 3 of 6 ENWW ECU 105 11 Remove three screws callout 6 from the back of the ECU pan Figure 6 32 Removing the ECU 4 of 6 106 Chapter 6 Removal and replacement ENWW 12 Rotate the top of the ECU pan away from the printer and then disconnect one flat flexible cable callout 7 Figure 6 33 Removing the ECU 5 of 6 ENWW ECU 107 13 Lay the ECU pan down on the work surface and then disconnect three cables callout 8 ET NOTE The ECU and the ECU pan together are a single field replaceable unit FRU You do not have to separate the ECU and the ECU pan 108 Chapter6 Removal and replacement ENWW Access plate 1 Remove the back cover see Back cover on page 76 the I O cover see l O cover on page 80 and the duplexer inlet guide see Figure 6 20 Removing the fuser 2 of 5 on page 94 2 Press the green lever in the tray 2 cavity to release the access plate at the front of the printer 3 At the back of the printer release the access plate from one tab callout 1 at the left inside of the printer Figure 6 35 Removing the access plate 4 Lower the pan until the other side of the pan slides off of the other tab callout 2 5 Slide the pan out of the printer ENWW Access plate 109 Power supply 1 Remove all of the covers see Covers on page 76 Remove the control panel see Control panel on page 87 Remove the formatter see Formatter on pa
67. 994 000CN Internal components 2 of 4 on page 229 Roller face down RL1 0580 000CN Internal components 2 of 4 on page 229 Roller tray 1 pick up RL1 0568 000CN Internal components 4 of 4 on page 235 Screw p M3x8 XB4 5300 805CN Internal components 4 of 4 on page 235 Screw RS M3x8 XA9 1500 000CN Internal components 2 of 4 on page 229 Screw RS M3x8 Screw S M3x8 XA9 1500 000CN XA9 1500 000CN Internal components 4 of 4 on page 235 Covers on page 223 Screw S M3x8 XA9 1500 000CN Internal components 1 of 4 on page 225 Screw S M3x8 XA9 1500 000CN Internal components 3 of 4 on page 233 Screw tapping M3x6 XA9 1503 000CN Covers on page 223 Screw tapping M3x6 XA9 1503 000CN Internal components 3 of 4 on page 233 Screw tapping truss head M4x10 XB4 7401 005CN Covers on page 223 Screw tapping truss head M4x10 XB4 7401 005CN Internal components 3 of 4 on page 233 Screw tapping truss head M4x10 Screw w washer M3x6 XB4 7401 005CN XB2 7300 605CN Internal components 4 of 4 on page 235 Internal components 1 of 4 on page 225 Screw w washer M3x6 XB2 7300 605CN Internal components 2 of 4 on page 229 Screw w washer M3x6 XB2 7300 605CN Internal components 3 of 4 on page 233 Screw tapping tr
68. Accessories 219 220 Chapter 8 Product name Description Product number Part number Cyrillic Compact Flash Compact Flash for Traditional Cyrillic Q5993A Q5993 67902 Greek Compact Flash Compact Flash for Traditional Greek Q5994A Q5994 67902 Arabaic Compact Flash Compact Flash for Traditional Arabic Q5995A Q5995 67902 Control Panel Overlays EN Control Panel Label Control Panel Overlay English N A Q5956 00001 AR Control Panel Label Control Panel Overlay Arabic Q5956 00002 CS Control Panel Label Control Panel Overlay Czech N A Q5956 00003 DA Control Panel Label Control Panel Overlay Danish N A Q5956 00004 NL Control Panel Label Control Panel Overlay Dutch Q5956 00005 FI Control Panel Label Control Panel Overlay Finnish Q5956 00006 FR Control Panel Label DE Control Panel Label Control Panel Overlay French Control Panel Overlay German N A Q5956 00007 Q5956 00008 EL Control Panel Label Control Panel Overlay Greek N A Q5956 00009 HE Control Panel Label Control Panel Overlay Hebrew Q5956 00010 HU Control Panel Label Control Panel Overlay Hungarian N A Q5956 0001 1 IT Control Panel Label KO Control Panel Label Control Panel Overlay Italian Control Panel Overlay Korean N A N A Q5956 00012 Q5956 00013 NO Cont
69. An input tray is loaded incorrectly Remove any excess media from the input tray Make sure that the stack of media fits below the indicators inside of the tray The print media is skewed The print media is binding or sticking together The tray guides are not adjusted correctly Adjust the guides to hold the media firmly in place without bending it If media heavier than 120 g m 32 Ib is loaded into tray 2 tray 3 or tray 4 the media might skew Remove the media and flex it rotate it 180 degrees or flip it over Reload the media into the tray Do not fan media The page is removed before it settles into the output bin Wait until the page completely exits the output delivery assembly before you attempt to remove it When you are using the duplex print feature the page is removed before the second side of the document is printed Print the document again During the duplex operation the page will partially protrude from the output delivery assembly when the page is being reversed Do not attempt to grab or remove the page Wait until the page completely exits the output delivery assembly before you attempt to remove it The print media is in poor condition Replace the print media The print media is not picked up by the internal rollers from tray 2 tray 3 or tray 4 The print media has rough or jagged edges Remove the top sheet of media If the media is heavier than 120 g m 32 Ib it m
70. BbCc 1 Do not use media that has already been run through the printer Try using a different type of media Print a few more pages to see if the problem corrects itself Turn over the stack of media in the tray Also try rotating the stack 180 m de m M Open the Configure Device menu at the printer control panel On the Print Quality submenu increase the TONER DENSITY setting See the user guide 6 Make sure that the environmental specifications for the printer are being met See Operating environment on page 9 7 Replace the print cartridge 8 The power supply might be defective Replace the power supply see Power supply on page 110 ENWW Correcting print quality problems 195 Toner smear 6 T AaBbCc AaBhCc AaBk Cc AaBb Cc AaBbCc Print a few more pages to see if the problem corrects itself Try using a different type of media Make sure that the environmental specifications for the printer are being met See Operating environment on page 9 Clean the inside of the printer and run a cleaning page to clean the fuser See Cleaning the printer on page 52 Replace the print cartridge The fuser might be defective Replace the fuser see Fuser on page 93 The ECU might be defective Replace the ECU see ECU on page 103 Also see Loose toner on page 196 Loose toner AaBbCc Mie A AaBbCc AaBbCc Loose toner in this context is defined as tone
71. Bhec AaBbCc AdBbC AaBbCc AaBt Cc AaBbCc ABS AaBbCc AaBbCc AaBo Cc AB AaBbCc AaBbCc See Dropouts See Dropouts See Lines on page 195 See Gray background See Toner smear on page 194 on page 194 on page 195 on page 196 AaBbCc AaBbCc AaBbCc aBbc A e gone AaBbCc AaBbCc OBC A AaBbCc P ASBbec AaBbCc AaBbCc AaBbCc Abc AaBbCc AaBbCc AaBbCc ABoCo See Repeating image See Misformed See Page skew See Loose toner See Repeating on page 196 defects on page 197 on page 197 characters on page 198 on page 198 AalibCc Aa BbCc AaRoCc Aa BbCc AakoCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc See White spots on black on page 201 See Tire tracks on page 200 See Vertical white lines on page 200 See Wrinkles or creases on page 199 See Curl or wave on page 199 AaBbCc AaBbCc A See Random image See Random image repetition on page 202 repetition on page 202 dark light See Blurred print on page 202 See Scattered lines on page 201 ENWW 192 Chapter7 Troubleshooting Light print partial page 1 Make sure that the print cartridge is fully installed 2 The toner level in the print cartridge might be low Replace the print cartridge 3 The media might not meet HP specifications for example the paper is too moist or too rough See Media specifications on page 10 4
72. Description Recommended action 5 If the message persists replace the memory chip cable and contact assembly If the message persists replace the ECU see ECU on page 103 22 PARALLEL I O BUFFER OVERFLOW alternates with To continue press Y Too much data was sent to the parallel port Check for a loose cable connection and be sure to use a high quality cable Some non HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE 1284 specification This error can occur if the driver you are using is not IEEE 1284 compliant For best results use an HP driver that came with the printer Press Y Select button to clear the error message The job will not be printed If the message persists replace the EIO card 50 X FUSER ERROR For help press A fuser error has occurred X Description 1 low fuser temperature 2 fuser warmup service 3 fuser over temperature 4 faulty fuser 5 incorrect fuser is installed 6 open fuser circuit Turn the printer off and then turn the printer on again If the message persists turn the printer off and allow it to cool down Verify that the correct model of fuser is installed Verify that the correct voltage fuser is installed Reinstall the fuser and check the connection between the fuser and the printer Replace the connector if it is damaged If the message persists replace the fuser see Fuser on pa
73. FUSER MODES and then select the paper type that you are using Change the setting to LOW 1 which helps reduce the heat in the fusing process See the user guide You must also set the type of media for the tray that you are using See Printing by type and size of media locking trays on page 32 Wrinkles or creases AakbCc AaRoCc AaBkoCc AaBbCc AaBbCc 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the printer are being met See Operating environment on page 9 3 Turn over the stack of media in the tray Also try rotating the stack 180 4 Make sure that media is loaded correctly and all adjustments have been made See the user guide 5 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 10 6 If envelopes are creasing try storing envelopes so that they lie flat Correcting print quality problems 199 Vertical white lines 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 10 Replace the print cartridge Remove the laser scanner and check for dirt or other obstructions in the beam path The fuser might be defective Replace the fuser see Fuser on page 93 m wo 2 y If the image defect pe
74. If you want to print from tray 1 but cannot select the tray in a program see Customizing tray 1 operation on page 31 An optional tray is not working correctly Print a configuration page to verify that the tray is installed correctly and is functional See Configuration page on page 44 Configure the printer driver to recognize the installed tray See the printer driver online Help Turn the printer off and then turn the printer on again Verify that you are using the correct optional tray for the printer A message other than READY appears on the printer control panel display Go to Table 7 8 Interpreting control panel messages on page 176 Troubleshooting flowchart 143 Troubleshooting tools Press the Select button to open the menus Use the Up Arrow 4 button or the Down Arrow Y button to scroll through the menus that appear The high level menus appear in the following order e RETRIEVE JOB e INFORMATION e PAPER HANDLING e CONFIGURE DEVICE e DIAGNOSTICS e SERVICE Information pages mb Press the Select y button to open the MENUS Press the Down Arrow v button to scroll to INFORMATION Press the Select v button to select INFORMATION gt om mw Press the Down Arrow Y button to scroll to a listed information page The following pages are available e Menumap e Configuration e Supplies status e File directory e Usage page e PCLand PS font list e
75. LIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Print Cartridge Limited Warranty Statement 15 HP LaserJet printing supplies 16 In many countries regions this product s printing supplies for example print cartridge and fuser can be returned to HP through the HP Printing Supplies Environmental Program An easy to use and free take back program is available in more than 30 countries regions Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package HP Printing Supplies Returns and Recycling Program Information Since 1992 HP has offered HP LaserJet supplies return and recycling free of charge in 8696 of the world market where HP LaserJet supplies are sold Postage paid and pre addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes Labels and bulk boxes are also available throu
76. LITY AUTO You might be missing a printer message that could help you solve the problem On the System Setup submenu on the Configure Device menu at the printer control panel temporarily turn the Clearable Warnings and Auto Continue settings off Then print the job again A PS error page or list of commands prints The printer might have received a nonstandard PS code On the System Setup submenu on the Configure Device menu at the printer control panel set PERSONALITY PS for this print job only After the job has printed return the setting to AUTO Make sure that the print job is a PS job and that you are using the PS driver The printer might have received PS code although it is set to PCL On the System Setup submenu on the Configure Device menu set PERSONALITY AUTO 4 Does the job print as expected YES gt Go to step 5 No Y ENWW Troubleshooting flowchart 141 142 Chapter 7 Print is garbled or only a portion of the page prints Make sure that you are using the correct printer driver See the user guide The data file that was sent to the printer might be corrupt To test try printing it on another printer if possible or try a different file Check the interface cable connections Test the cable by trying it on another computer if possible Replace the interface cable with a high quality cable see Parts and diagrams on page 217 Simplify the print job print at a lo
77. NWW Figure 1 2 HP LaserJet 2400 Series printer base model right side rear view 8 On off switch 9 Interface ports 10 Rear output bin ENWW Printer configurations 3 Chapter 1 Features The following tables describe the features of HP LaserJet 2400 Series printers Table 1 2 Speed HP LaserJet 2410 printer Prints on letter size paper at 25 pages per minute ppm Prints on A4 size paper at 24 ppm HP LaserJet 2420 Series printer Prints on letter size paper at 30 pages per minute ppm Prints on A4 size paper at 28 ppm HP LaserJet 2430 Series printer Prints on letter size paper at 35 pages per minute ppm Prints on A4 size paper at 33 ppm Table 1 3 Resolution HP LaserJet 2410 printer FastRes 1200 produces 1200 dpi print quality for fast high quality printing of business text and graphics ProRes 1200 produces 1200 dpi printing for the best quality in line art and graphic images HP LaserJet print cartridges produce crisp sharp output HP LaserJet 2420 Series printer FastRes 1200 produces 1200 dpi print quality for fast high quality printing of business text and graphics ProRes 1200 produces 1200 dpi printing for the best quality in line art and graphic images HP LaserJet print cartridges produce crisp sharp output HP LaserJet 2430 Series printer FastRes 1200 produces 1200 dpi print quality for fast high quality printing of b
78. P recommends that you use the cleaning page every time that you replace the print cartridge or on an automatic interval that you can set up The cleaning procedure takes about 2 5 minutes to complete A CLEANING message appears on the printer control panel display while the cleaning is taking place To run the cleaning page In order for the cleaning page to work correctly print the page on copier grade paper not bond heavy or rough paper 1 If your printer model includes a duplexer open the rear output bin 2 Press Menu to open the menus 3 Use A Up button or Down button to scroll to CONFIGURE DEVICE and then press Select button Cleaning the printer 53 4 Use A Up button or v Down button to scroll to PRINT QUALITY and then press v Select button 5 Use A Up button or Y Down button to scroll to CREATE CLEANING PAGE and then press v Select button 6 Follow the instructions on the cleaning page to complete the cleaning process 7 f your printer model includes a duplexer close the rear output bin 54 Chapter 4 Maintenance ENWW 5 Theory of operation Chapter contents ENWW Introduction Internal components Timin Engine control system Laser scanner system Pickup feed delivery system Image formation system Print cartridge memory system Chapter contents 55 Introduction This chapter presents an overview of the relationships among major compone
79. R ERA Ra RC ERE 158 Compact Flash initialization ssessssssssssseeeee ennemi 159 To initialize the Compact Flash card sss 159 Perform Self test oie ee b e Hee iere eode eie dde Sasi eene dua ion 159 SI cem EE 159 Proper replacement of both the Formatter and the Engine Control Unit ECU also known as the DC Controller seen 160 Proper replacement of the Formatter only ssssssssssssse 161 Proper replacement of the Engine Control Unit ECU only 161 TesbpageSic tdem ceni tu Deed 162 Engine test page c iin iate tutte tette 162 Formatter test page itc o tpe Mrd A devant avant ea PM ea eoe VR ra E Ge ans 162 Interface troubleshootirig ah cent tior Lh E PR Praet hte Pv i eL Debt ete dd 163 Communications checks it a LOS Computer direct connect parallel test sssssseeee 163 ElO troubleshooting tee eR e DR e EE ER Re 163 Jetdirect page iicet ete dte dee b ea en ed d etu pee eo ines eel dee 164 Solving general printing problems ccssar eene eene nn nenne nennen enne 165 Clearing jams ieira td 166 Avolding aE a e aea te A te e e qt 166 Typical jam locations on iter mb e e a ttim nitet 167 Clearing jams in the print cartridge area sssse en 168 Clearing jams in the input trays ssssmm eme 169 Clearing jams in the output areas sssssssmm emn 17
80. Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC statement Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM Japanese VCCI statement CORHI TRUE SS RS hla VCCI OEE CEJ DS AB RRR CI COR SER CEHJ SC amp BALTOJI CORES YA PLE Va HBO EL T PH nat SSS dec d 62 4U4 WSS BORAH chs TEL ORY HAVEL C FAN Korean EMI statement ASA Hue Gs 212 o 2122 087322 exista IBM ZAR NE BE PS x MSS Sur 18 Chapter 1 Product Information ENWW ENWW Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 2410 2420 and 2430 series laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN60825 1 1994 mukaisesti VAROITUS Laitteen kayttaminen muulla kuin kaytt6ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v
81. Rae ea 144 Men lA EE 145 CONTIQUMAUION PAGE ti 146 Supplies status Page erica ica and iii iii 148 Embedded Web server ssssssssssssssssssssesseenene nennen ten n nnn nennen nnn EEEn 149 Gaining access to the embedded Web server ssssssssee eee 149 NS A 149 Settings tai nena 150 Networking tab oooooococconnocccccnnocnccccononcnoconann cnn cnn nan eene nnne eene nnne nnns 150 ud cem MM 150 ENWW Printer Status and Alerts software ooococococccccnccccnnnnaccnnnacanonana eher nn nana nn nn ran nn nana 151 To select status Messages coin li 152 To view status messages and information sssseeeeeees 152 Gontrol panel Menus tete tee re Re edicit ette es 153 Using control panel Menus essani atna n E T enne nennen nnn nennen 153 Resets Submenu oe o cepe a eee e epe eee in OS Diagnostics moni ec 154 Service menu service PIN codes eene nnne enne enn 155 Semice ID iai ets im ieee ineo 156 Restoring the Service ID eene mnes 156 Converting the Service ID to an actual date ooooonncccccnnnnccccccnnnconccccccnannncccnnnno 156 Printer resets and power on modes sse nne nennen tren enne n en nenerrer enne n nnn 158 Coldireset i3 te etd Ee eet M dtes ttes 158 To perform a cold reset enne 158 NVRAM initialiZatiQri 3 2 2ci oa ondes Peer te otto eerte excepi lia att 158 Tonitialize NVRAM nre nee HP PRENSA I ER
82. Series model HP LaserJet 2410 10241004 HP LaserJet 2420 10242004 HP LaserJet 2430 10243004 Press the Select 7 button to open the menus Use the Up Arrow 4 button or the Down Arrow Y button to scroll to SERVICE and then press the Select button N Press the Up Arrow A button or the Down Arrow Y button until the first digit of the PIN code appears Press the Select v button to save that digit Repeat this selection procedure until you have typed the entire eight digit PIN code You can use the Left Arrow button to return to a PIN digit When the last digit is saved the service submenu appears on the control panel display a Use the Up Arrow 4 button or the Down Arrow button to scroll to the service menu item that you want and then press the Select button Clear event log Select this item to clear reset to zero the internal event log Total page count Select this item to set the total number of pages that have been printed to date Typically this is only required when a new formatter is installed Control panel menus 155 e Refurbish page count Select this item only if the product has just been refurbished equivalent in performance to new condition e Serial number Select this item to update the serial number if you replace the formatter e Cold reset paper Select this item to reset the default paper size when you replace the formatter or restore factory settings see Rese
83. The transfer roller might be worn or contaminated Replace the transfer roller see Transfer roller on page 128 Light print entire page 1 Make sure that the print cartridge is fully installed 2 Make sure that the EconoMode setting is turned off at the control panel and in the printer driver P Open the Configure Device menu at the printer control panel Open the Print Quality submenu and increase the TONER DENSITY setting See the user guide Try using a different type of media The print cartridge might be almost empty Replace the print cartridge The print cartridge might be installed incorrectly Reseat the print cartridge SO m Om 4 The transfer roller might be defective or installed incorrectly Verify that the transfer roller is installed correctly If the transfer roller is damaged replace it 8 The power supply might be defective Replace the power supply see Power supply on page 110 ENWW Correcting print quality problems 193 AaBbCc AaBbCc AaBbCc AaBbCc Specks might appear on a page after a jam has been cleared 1 Print a few more pages to see if the problem corrects itself 2 Clean the inside of the printer and run a cleaning page to clean the fuser See Cleaning the printer on page 52 3 Try using a different type of media 4 Check the print cartridge for leaks If the print cartridge is leaking replace it 5 The fuser might be defective Rep
84. U ET M 44 Configuration ger ot arab liinda 44 To print a configuration page at the control panel ooooonniinininiccconconcccncnnnnnnnnnnnns 45 Supplies status page i iet erre ree erede e e e PH ee eat Poder Eten 46 To print a supplies status page at the control panel sssssssssss 46 PS or PCL font Stunt ead 47 To print a PS or PCL font liSt oooconnccccccoccccccnnccccnnonaoncnncnnnnnnnnnnnnnnnannnnnn nn nnnnnnnno 47 Managing the print cartridge iieri cata 48 iv ENWW impii oio Reiniger cuida 48 Non HP print cartridges 2 orco ticae ir 48 Print cartridge authentication sniene orte ce eh rb n e pene c ba pieta tbe dec eb ea peee dese Made 48 Print cartridge Storage 6 LH o p cli 48 Print cartridge life expectancy enm enm nennen nnns 49 Checking the supply level eere eine denn rennen dne deco decora 49 To check the supply level by using the control panel 49 To check the supply level by using the embedded Web server 49 To check the supply level by using the HP Toolbox software 49 To check the supply levels by using HP Web Jetadmin seesssssse 49 Cartridge low and cartridge out CONAItIONS ooooonnccnnnnnniccnnnnnccncnncnncannn conan cnn ro nana nana rana AD When the cartridge is low on toner or drum life 49 When the cartridge is out of toner or dr
85. Web sites ssssssssssssssseesee eee EEE EAEAN EEEE EEEE EEES nennen nnne 218 eo u 223 Internal components 1 of 4 eee ee een etter nennen ener ener ener nnns 225 Internal components 2 of 4 sien ud ed uc d esta dee Paid aA DE Oo RED ennai 229 intemal components 3 OF Alicantina ette De eet deu vds ncn 233 Internal components Foi Alicia dct oa a ee uae e o ERE Ceo uad eee Eee 235 Tray 2 pickup assembly oir tre Le Ma dato ed ta Y Rn EE M IRR cis 237 Alphabetical parts ISt iere te enano korea tn eR ERES ARES E nacida S ERN NR REA ARERK UR quas 238 Numerical parts liS Erevan 246 ENWW List of figures Figure 1 1 Figure 1 2 Figure 3 1 Figure 3 2 Figure 5 1 Figure 5 2 Figure 5 3 Figure 5 4 Figure 5 5 Figure 5 6 Figure 5 7 Figure 5 8 Figure 5 9 Figure 5 10 Figure 5 11 Figure 5 12 Figure 5 13 Figure 5 14 Figure 5 15 Figure 6 1 Figure 6 2 Figure 6 3 Figure 6 4 Figure 6 5 Figure 6 6 Figure 6 7 Figure 6 8 Figure 6 9 Figure 6 10 Figure 6 11 Figure 6 12 Figure 6 13 Figure 6 14 Figure 6 15 Figure 6 16 Figure 6 17 Figure 6 18 Figure 6 19 Figure 6 20 Figure 6 21 ENWW HP LaserJet 2400 Series printer base model front right side view ssssssssssss 2 HP LaserJet 2400 Series printer base model right side rear view ssssssessssssessss 3 Location of the contr
86. a ll ton terne eb e re e e E ere Rex e eR en eden ior A RUE 21 Operating environment crecer rice A ERA dn eR FERRE e ERE RRR Tw RE ace 22 Tite ACS POMS t 23 ncmpe EMO 24 Operating systems and printer components sss ene 24 SIENTES NN 25 Software for Macintosh computers ssssssssssssssseeeeeeee nere nnne 26 ENWW HP LaserJet Utility ttt ita aia 26 3 Operation Chapter coritents ertet ted ad ita ARA do da ad CR ee Ad 27 Control panel rrr A dicta 28 Control panel layouts esnia a a a aa A 28 Control panel buttons reti euidant 29 Control panel lights tte t E et cete dte b uae e eeu 29 Control panel language 3 23 NE de HERR RT EE AETR 30 Printing control panel menus ssssssssssseeennn cnn anar rr rn 30 To print a control panel menu map sssssssessss eene 30 Selecting which tray is used for printing sssssssssseeeenn meme ennemis 31 Understanding tray order nennen nnne nnne n nnne nennen 31 Customizing tray 1 operation essssssssssseeenneee nenne enne nnn nennen 31 Printing by type and size of media locking trays ssm 32 Feeding media from tray 1 manually sssssseeeenm emen 33 Selecting the correct fuser mode cities ete teret ete Det d de aed de dedi NA de a de A pala AAE 34 Using the embedded Web Server mucosidad rota 35
87. ab 41 features 39 links 42 opening 40 print cartridge supply level checking 49 Status tab 40 Troubleshooting tab 40 uninstalling 43 HP Web Jetadmin browsers supported 38 downloading 38 ENWW humidity requirements 9 l I O cover removing 80 IBM OS 2 drivers 25 image formation system operations 66 image quality troubleshooting 191 image repetition troubleshooting 202 information pages printing 44 144 Information tab embedded Web server 36 Install notes 41 installing printer 22 interface cables troubleshooting 141 interface ports See ports internal components part numbers 224 Internet Explorer versions supported embedded Web server 35 HP Toolbox 39 HP Web Jetadmin 38 J jams causes of 166 detection operations 64 duplexer clearing 172 locating 167 output areas clearing 170 print cartridge area clearing 168 trays clearing 169 Japanese VCCI statement 18 Jetadmin browsers supported 38 downloading 38 Jetdirect print servers configuration page 146 164 error messages 185 models including 5 troubleshooting 163 jobs formatted incorrectly 142 not printing troubleshooting 141 stopped troubleshooting 142 ENWW K keys control panel 29 Korean EMI statement 18 L labels specifications 14 language control panel languages printer 5 laser beam exposure stage 67 laser safety statements 18 laser scanner diagrams 206 operations 63 removing 98 LaserJet Utility Macintosh 26 left side cov
88. ain plug ins to HP Web Jetadmin click plug ins and then click the download link that is next to the name of the plug in that you want The HP Web Jetadmin software can automatically notify you when new plug ins are available On the Product Update page follow the directions to automatically connect to the HP Web site If installed on a host server HP Web Jetadmin is available to any client through a supported Web browser such as Microsoft Internet Explorer 6 0 for Windows or Netscape Navigator 7 1 for Linux Browse to the HP Web Jetadmin host ET NOTE Browsers must be Java enabled Browsing from an Apple computer is not supported Chapter 3 Operation ENWW Using the HP Toolbox ENWW HP Toolbox is a Web application that you can use for the following tasks e Check the printer status e Configure the printer settings e View troubleshooting information e View online documentation You can view the HP Toolbox when the printer is directly connected to your computer or when it is connected to the network You must perform a complete software installation in order to use the HP Toolbox ET NOTE You do not have to have Internet access to open and use the HP Toolbox However if you click a link in the Other Links area you must have Internet access to go to the site that is associated with the link See Other links on page 42 for more information Supported operating systems The HP Toolbox is supported for the following
89. and supplies Accessories Covers Internal components Tray 2 pickup assembly Alphabetical parts list Numerical parts list Chapter contents 217 Ordering parts and supplies Parts Order replacement parts from the following Web sites h30074 www3 hp com csn aux srvcdlvry epdo default ePDOLogin asp technicians h20141 www2 hp com hpparts customers Related documentation and software Order documentation and software from the companies listed in the following table some documentation and software is available at the following Web sites Table 8 1 Technical support Web sites HP Customer Care Online www hp com support Software drivers support documentation and answers to frequently asked questions HP Technical Training education itrc hp com Trainerll en US index jsp North America Classes and schedules Supplies Printer supplies are listed in this chapter Consumables are available directly from HP at the following numbers e US 800 538 8787 e X Canada 800 387 3154 in Toronto 416 671 8383 e United Kingdom 0734 441212 e Germany 0130 3322 Contact your local HP Parts Coordinator for other local phone numbers 218 Chapter8 Parts and diagrams ENWW Accessories The following accessories and supplies are available for the HP LaserJet 2400 series Accessories and supplies Product name Description Product number Part number Paper handling accessories
90. any optional paper handling accessories that are installed Troubleshooting tools 147 Supplies status page Use the supplies status page to obtain information about the print cartridge that is installed in the printer the amount of life left in the print cartridge and the number of pages and jobs that have been processed The page also lets you know when you should perform the next preventive maintenance 1 Press the Select v button to open the menus 2 Use the Up Arrow 4 button or the Down Arrow Y button to scroll to INFORMATION and then press the Select button 3 Use the Up Arrow A button or the Down Arrow Y button to scroll to PRINT SUPPLIES STATUS PAGE and then press the Select button hp LaserJet 2430 printers UJ L Black Cartridge Order HP Part Q6511X Estimated Pages Remaining Based on page coverage with this supply of 5 0 Low Reached NO Out Reached NO Serial Number 5316689 Pages printed with this supply 729 Page Count by Paper Size Legal 0 A4 Letter 729 A5 B5 Executive 0 Custon Other 0 Number of Jobs Processed First Install Date Last Used Date 20040209 20040906 Ordering Information Hewlett Packard supplies can be ordered on the Internet on line through your printer software 3 or by calling an authorized reseller Refer to your User Guide for instructions Return amp Recycling Please return your genuine HP
91. aper sizes that have been used and data that can be used to calculate toner usage e PS or PCL font list This page lists the fonts that are installed in the printer memory This page also lists fonts on any Compact Flash cards that are installed Menu map Use the menu map to help navigate through the printer submenus and select configuration settings Printing a menu map is very helpful when you are changing numerous printer settings 1 Press the Select y button to open the menus 2 Use the Up Arrow 4 button or the Down Arrow Y button to scroll to INFORMATION and then press the Select v button 3 Use the Up Arrow 4 button or the Down Arrow Y button to scroll to MENU MAP and then press the Select button ENWW Troubleshooting tools 145 hp LaserJet 2430 printers menu map common functions 1 RETRIEVE JOB e INFORMATION PAPER HANDLING NO STORED JOBS D TRAY 1 SIZE ANY SIZE PRINT MENU MP 2 TRAY 1 TYPE ANY TYPE PRINT CONFIGURATION 2 TRAY 2 SIZE LETTER PRINT SUPPLIES STATUS PAGE 3 PRINT USAGE PAGE 4 Print FILE DIRECTORY 9 PRINT POL FONT LIST PRINT PS FONT LIST 0 09 Figure 7 2 Sample menu map page Configuration page Use the configuration page to view current printer settings to help troubleshoot printer problems or to verify the installation of optional accessories such as memory DIMMs trays and printer languages The content of the configuration page varies depending o
92. bly Internal components 3 of 4 on page 233 RM1 1505 000CN Power supply Internal components 3 of 4 on page 233 RM1 1506 000CN Position guide assembly Internal components 3 of 4 on page 233 250 Chapter8 Parts and diagrams ENWW ENWW Table 8 9 Numerical parts list continued Part number Description Table and page RM1 1507 000CN Feed guide assembly lower Internal components 2 of 4 on page 229 RM1 1508 000CN Transfer roller assembly Internal components 4 of 4 on page 235 RM1 1512 000CN Gear assembly Internal components 2 of 4 on page 229 RM1 1514 000CN Top cover assembly Covers on page 223 RM1 1516 000CN ECU 110 127 V Internal components 1 of 4 on page 225 RM1 1517 000CN Rear cover assembly Covers on page 223 RM1 1519 000CN Control panel Covers on page 223 RM1 1521 000CN Laser scanner assembly Internal components 1 of 4 on page 225 RM1 1522 000CN Drive release assembly Internal components 3 of 4 on page 233 RM1 1523 000CN Tray 1 cover assembly Covers on page 223 RM1 1524 000CN ECU 220 240 V Internal components 1 of 4 on page 225 RM1 1531 000CN Fuser 220 240 V Internal components 2 of 4 on page 229 RU5 0366 000CN Gear 30t Internal components 4 of 4 on page 235 RU5 0375 000CN Gea
93. bly Screw tapping truss head M4x10 Plate grounding Spring compression Feed guide assembly Gear 20t Gear 28t Eliminator static charge Gear 19t Clip cord Motor stepping Screw tapping M3x6 Power supply Part number RM1 1500 000CN XA9 1500 000CN XB2 7300 605CN RU5 2401 000CN RU5 0389 000CN RC1 4114 000CN RC1 4115 000CN RC1 4105 000CN RM1 1522 000CN RC1 4117 000CN RC1 4116 000CN RAO 1172 000CN RC1 4106 000CN RC1 4185 000CN RM1 1506 000CN XB4 7401 005CN RC1 4085 000CN RU5 2408 000CN RM1 1504 000CN RU5 0378 000CN RU5 0377 000CN RC1 4025 000CN RU5 0379 000CN WT2 5056 000CN RK2 0523 000CN XA9 1503 000CN RM1 1505 000CN Qty Internal components 233 25 J1 Ku J406 Figure 8 5 Internal components 4 of 4 ENWW Parts and diagrams 234 Chapter 8 ENWW Table 8 6 Internal components 4 of 4 Ref 1 10 11 12 13 14 15 16 17 18 19 20 20A 21 22 23 24 25 26 27 28 29 30 31 32 Description Cover registration Sheet static charge Guide feed Screw tapping truss head M4x10 Gear 14t Stopper gear Plate transfer lower Cap continuity Gear 30t Spring compression Guide cartridge right lower Pad separation Arm pad Sensor pcb assembly Screw p M3x8 Lever sensor Spring torsion Registration sensor pcb ass
94. by a two digit error code See the HP Jetdirect Network Interface Configuration Guide for further details and recommended action 2 Network Statistics This block indicates that network activity has been occurring Bad packets framing errors unsendable packets and collisions should be minimal If a high percentage greater than one percent of these occur contact the network administrator All of the statistics are set to zero when the printer is turned off 3 TCP IP In this block the default IP address is 192 0 0 192 You can operate the printer by using this default address The error message ARP DUPLICATE ADDRESS might appear in this block This is an acceptable error code if the TCP IP protocol is not being used Check with the network administrator to determine the correct IP address for the printer To configure the printer s IP address go to the control panel ElO menu select CFG NETWORK YES select CFG TCP IP YES and then select BOOTP NO 4 Novell NetWare This block should state the name of the Novell printer server to which the printer is connected If the node name reads NPIxxxxxx where xxxxxx the last six digits of the EIO LAN address the EIO card has not been configured for a Novell server This could indicate that the card is operating under protocol other than Novell Check with the network administrator to determine what node name might be appropriate 164 Chapter7 Troubleshooting ENWW Solving general printin
95. cedure changes Take special note of the total page count maintenance count and the serial number To initialize NVRAM 1 Remove any installed accessories for example a stapler stacker 2 Turn the printer off 158 Chapter7 Troubleshooting ENWW ENWW 3 Turn the printer on When the printer begins its memory count press and hold down the Up Arrow A button until all three printer control panel lights flash once and then remain on This might take up to 10 seconds 4 Press the Down Arrow Y button 5 Press the Menu button The display should show FULL NVRAM INIT 6 Press the Select button The printer initializes NVRAM and then continues its power on sequence Compact Flash initialization Compact Flash initialization erases and reformats the Compact Flash cards currently installed in the printer Perform a Compact Flash initialization only if an error code on the control panel indicates a Compact Flash error such as CARD SLOT NOT INITIALIZED Always try initializing the Compact Flash card before replacing it To initialize the Compact Flash card 1 Turn the printer off 2 Turn the printer on When the printer begins its memory count press and hold down the Menu button until all three printer control panel lights flash once and then remain on This might take up to 10 seconds 3 Press the Back Arrow button The display should show INITIALIZE DISK 4 Press the Select v button The printer initializ
96. ceived more data than can fit in its available memory You might have Press Y Select button to print the transferred data some data might be lost 186 Chapter7 Troubleshooting ENWW Table 7 8 Interpreting control panel messages continued Control panel message TO LOAD FONTS DATA alternates with DEVICE To continue press Y Description tried to transfer too many macros soft fonts or complex graphics Recommended action To solve this problem simplify the print job or install additional memory LOAD TRAY XX TYPE ISIZE For help press The tray that is indicated is configured for a specific type and size of media needed by a print job but the tray is empty All other trays are also empty Load the requested media in the tray that is indicated LOAD TRAY XX TYPE SIZE To continue press Y alternates with LOAD TRAY XX TYPE SIZE For help press LOAD TRAY XX TYPE ISIZE To continue press Y alternates with Move tray switch to CUSTOM LOAD TRAY XX TYPE ISIZE To continue press Y alternates with Recommend move tray switch to STANDARD A job is sent that requires a specific type and size that is not available in the tray that is indicated A job is sent that requires a specific type and size that is not available in the tray that is indicated A job is sent that requires a specific type and size that is not available in the tray that is indicated
97. ched to the gear assembly plate or to the large gear As a result the spring might fall out of the printer when you remove the gear assembly slo Q Reinstallation tip Close the cartridge door and press the large gear against the printer chassis before you start to reinstall the gear assembly Reinstallation tip The spring has a locator pin that should be inserted into the small hole in the gear assembly plate before reinstallation Reinstallation tip Use the rod callout 2 in Figure 6 44 Reinstalling the gear assembly on page 118 on the gear assembly plate as a locator to find the correct positioning of the gear assembly Insert the rod into the hole in the lower gear on the printer chassis ENWW Gear assembly 117 I ndisse d Figure 6 44 Reinstalling the gear assembly 118 Chapter6 Removal and replacement ENWW Tray 1 solenoid 1 Remove all of the covers see Covers on page 76 Remove the control panel see Control panel on page 87 Remove the formatter see Formatter on page 89 Remove the right side handle see Right side handle on page 101 Remove the ECU see ECU on page 103 Remove the right side fan see Figure 6 41 Removing the gear assembly 1 of 6 on page 115 Remove the air duct see Figure 6 42 Removing the gear assembly 2 of 6 on page 116 mons om m om m o NM Remove one screw callout 1 Figure 6 45 Removing the tray 1 solenoid 9 Lif
98. cing the formatter and or the ECU on any HP LaserJet 2400 Series printer e f both the formatter and the ECU are replaced at the same time old parts are removed and new parts immediately installed NVRAM is blank so the printer will not know what model it is and will appear to be downgraded to an HP LaserJet 2410 You will then have to call HP and escalate to Advanced Technical Services ATS in order to reset the printer e Ifa previously used ECU previously installed in another printer even if only for one power cycle is installed the printer compares the NVRAM on the ECU which contains other printer settings to the NVRAM on the formatter which contains the current printer settings but Save and Restore will not work as intended and the printer will appear to be downgraded to an HP LaserJet 2410 You will then have to call HP and escalate to Advanced Technical Services ATS in order to reset the printer To prevent a printer downgrade situation e Never reuse an ECU that has been installed in another printer even if that ECU was only used for one power cycle If an ECU has ever been installed in a printer and powered up that ECU is considered to be used e Never replace the formatter and the ECU at the same time Proper replacement of both the Formatter and the Engine Control Unit ECU also known as the DC Controller A CAUTION Itis imperative that you follow the steps outlined below exactly when replacing both the forma
99. components 3 of 4 on page 233 Internal components 4 of 4 on page 235 RC1 4028 000CN Spring torsion Internal components 4 of 4 on page 235 RC1 4055 000CN Arm door Internal components 1 of 4 on page 225 RC1 4056 000CN Guide door arm Internal components 1 of 4 on page 225 RC1 4057 000CN Hinge left Covers on page 223 RC1 4058 000CN Hinge right Covers on page 223 RC1 4059 000CN Spring torsion Internal components 1 of 4 on page 225 RC1 4060 000CN Lever Internal components 1 of 4 on page 225 RC1 4061 000CN Spring torsion Internal components 1 of 4 on page 225 RC1 4065 000CN Lever grounding contact Internal components 1 of 4 on page 225 RC1 4066 000CN RC1 4067 000CN Lever grounding contact Spring leaf Internal components 1 of 4 on page 225 Internal components 1 of 4 on page 225 RC1 4070 000CN Sheet static charge Internal components 4 of 4 on page 235 RC1 4083 000CN Guide Internal components 4 of 4 on page 235 RC1 4085 000CN Plate grounding Internal components 3 of 4 on page 233 Numerical parts list 247 248 Chapter 8 Table 8 9 Numerical parts list continued Part number RC1 4096 000CN Description Guide duplex inlet Table and page Internal components 2 of 4 on page 229 RC
100. condition Storage standby Temperature printer and print cartridge Relative humidity 15 to 32 5 C 59 to 89 F 20 to 40 C 4 to 104 F 10 to 90 Specifications 9 Media specifications The printer accepts a variety of media such as cut sheet paper including up to 10096 recycled fiber content paper envelopes labels transparencies and custom size paper Properties such as weight composition grain and moisture content are important factors that affect printer performance and output quality Media that does not meet the guidelines that are outlined in this manual can cause the following problems e Poor print quality e Increased jams e Premature wear on the printer requiring repair ET NOTE Some media might meet all of media specifications and still not produce satisfactory results Improper handling unacceptable temperature and humidity levels and other variables over which Hewlett Packard has no control can affect print quality Before purchasing large quantities of media make sure that it meets the requirements that are specified in the user guide and in theHP LaserJet Printer Family Print Media Guide which is available for download at http www hp com support ljpaperguide Always test paper before buying large quantities CAUTION Using media that does not meet HP specifications can cause problems for the printer requiring repair This repair is not covered by the HP warranty or se
101. connected to a computer or if the printer is connected to a network with anything other than an HP Jetdirect print server Other links This section of the embedded Web server contains links that connect you to the Internet You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit 150 Chapter7 Troubleshooting ENWW these Web sites Connecting to the Internet might require that you close your Web browser and reopen it e HP Instant Support connects to the HP Web site to help you find solutions This service analyzes your printer error log and configuration information to provide diagnostic and support information that is specific to your printer e Order Supplies connects to the HP Web site so that you can order genuine HP supplies such as print cartridges and paper e Product Support connects to the support site for the HP LaserJet 2400 printer where you can search for help Printer Status and Alerts software Printer Status and Alerts is supported only for Windows 95 and later versions The Printer Status and Alerts software is available to users of both networked and directly connected printers To use Printer Status and Alerts software with a directly connected computer you must select the Custom installation option when you install the printer driver and then select the option to install
102. d on the drum where negative charges were neutralized Step 3 Developing The developing cylinder comes in contact with the photosensitive drum to deposit toner onto the electrostatic latent image ET NOTE The charges on the exposed area of the drum are shown as positive in Figure 5 10 Developing on page 67 The charges are actually negative but they are more positive than the charges on the developing cylinder Blade Stirrer Cylinder Magnet l Developing cylinder Z Dc bias 777 Figure 5 10 Developing ENWW Image formation system 67 Toner acquires a negative charge through friction from the developing cylinder and the blade When the negatively charged toner comes in contact with the drum the toner adheres to the electrostatic latent image The image on the drum becomes visible because of the toner Step 4 Transfer The transfer charging roller to which a dc positive bias is applied imparts a positive charge on the print media When the print media comes in contact with the photosensitive drum the toner is transferred to the print media Transfer roller i ITT Figure 5 11 Transfer Step 5 Separation The elasticity of the print media causes its separation from the photosensitive drum A static charge eliminator aids separation by weakening any electrostatic adhesion Electrostatic eliminator Transfer roller Figure 5 12 Separation Step 6 Fusing The dc negative bias
103. de a built in duplexer check the duplexer area Clearing jams in the input trays ET NOTE If paper has entered the print cartridge area follow the instructions in Clearing jams in the print cartridge area on page 168 It is easier to remove paper from the print cartridge area than from the paper feed area 1 Slide out tray 2 or tray 3 to expose the jam 2 Remove any misfed media by pulling it out by the visible edge Make sure that all of the media is aligned in the tray see the user guide If tray 3 is installed remove any misfed media and make sure that all of the media is aligned in that tray ENWW Clearing jams 169 3 Ifthe media is jammed in the paper feed area and cannot be reached from the print cartridge area grasp the sheet and carefully pull it free from the printer 4 Fortray 2 push the stack down to lock the metal paper lift plate into place For both trays slide the tray into the printer 5 Toreset the printer and continue printing press Select button ET NOTE Ifthe Attention light does not go out jammed media remains inside the printer Check the paper feed and rear output areas for jams For printers that include a built in duplexer check the duplexer area Clearing jams in the output areas Jams in this area might result in loose toner on the page If you get any toner on your clothes or hands wash them in cold water Hot water will set the toner into the fabric
104. des 64 MB of RAM expandable to 320 MB maximum memory Product Information ENWW ENWW Table 1 5 Memory and processor continued HP LaserJet 2410 printer HP LaserJet 2420 Series printer HP LaserJet 2430 Series printer The HP LaserJet 2420n and 2420dn printers include 64 MB RAM expandable to 320 MB maximum memory 400 MHz processor speed The HP LaserJet 2430t printer includes 48 MB of RAM expandable to 304 MB maximum memory The HP LaserJet 2430tn and 2430dtn printers include 64 MB RAM expandable to 320 MB maximum memory 400 MHz processor speed Table 1 6 Interface connections and networking HP LaserJet 2410 printer HP LaserJet 2420 Series printer HP LaserJet 2430 Series printer Includes a bidirectional extended capabilities ECP type B IEEE 1284 compliant parallel connection Includes a USB 2 0 connection full and high speed Includes one PCI based enhanced input output EIO expansion slot Includes a bidirectional ECP type B IEEE 1284 compliant parallel connection Includes a USB 2 0 connection full and high speed Includes one PCI based enhanced input output EIO expansion slot The HP LaserJet 2420n and 2420dn printers include an embedded HP Jetdirect print server for connecting to a 10 100Base TX network Includes a bidirectional ECP type B IEEE 1284 compliant parallel connection Includes a USB 2 0 connection full and high speed Includ
105. e gear assembly see Gear assembly on page 115 Replace the ECU see ECU on page 103 62 NO SYSTEM alternates with To continue turn off then on This message indicates that no system was found The printer firmware system is corrupt Turn the printer off and then turn the printer on again Place a Type Compact Flash card that has been loaded with a firmware image into Slot 0 SYSTEM CODE on the formatter and then move the boot select jumper to the top two boot select pins Replace the formatter see Formatter on page 89 64 ERROR alternates with To continue turn off then on A temporary printing error occurred in the scan buffer Turn the printer off and then turn the printer on again If the message persists replace the formatter see Formatter on page 89 68 X PERMANENT STORAGE FULL alternates with To continue press Y The printer permanent storage is full Some settings might have been reset to the factory defaults Press the Select Y button to continue For 68 0 errors turn the printer off and then turn the printer on again If a 68 0 error persists initialize NVRAM See the caution and note in To initialize NVRAM on page 158 For 68 1 errors use the HP Web Jetadmin software to delete files from the disk drive If this error message persists replace the formatter see Formatter on page 89 If the 68 1 error persists reinitialize the
106. e na eese Fete x Habd ded Ret 109 POWER SUPDDIY AC 110 Gear assembly EP 115 Tray TSO MONG aeres sesparta NO TRAY 2 solenold iron perta eter EP Re lI abarca Re urbe e a Rer t acida E label reader memory tag decreti tdi 121 Face down roller Shafta enne nn nen nn nn enana nn nsns senten rne inni nnn 123 Cartridge COOK M E RRE EE 125 Nui EE 128 Registration assemlbly inei iet diia 129 Tray 1 pickup roller eene d 32 Tay 22 PICKUP tolet LEES Sep ration pad 135 Chapter Contents ooo aA a aaa eaaa a a eina a Eod Ra eH ai aE 137 Troubleshooting tree err M a a a aaa R a E RARE RM ES 138 Troubleshooting flowchart ssssssssssssssssssssssenene nennen ee eren ehe n nennen nn rn nr rn nn nnne rennes 139 1 Does the control panel display show READY sssssssssssseeeeees 139 2 Can you print a configuration page ssssssseeeeeee nene 139 3 Can you print from a program ssssssssssseee emm memes LAO 4 Does the job print as expected ssssssssssssssssssssseeeeneen nennen enne 141 5 Does the printer select the Correct trays sssssssssssseeeee e 142 Troubleshooting tO0lS oooononcccnnnnociccnnonccccnononcccnnnnn cnc iink ee nee eee eee aaaeaii inaina adanida nnne 144 Information pages ice ee noted te o an ni e ten ie aae E Em e Ea a t
107. e power supply pan 114 Chapter 6 Removal and replacement ENWW Gear assembly ENWW 1 2 3 4 5 6 Remove all of the covers see Covers on page 76 Remove the control panel see Control panel on page 87 Remove the formatter see Formatter on page 89 Remove the right side handle see Right side handle on page 101 Remove the ECU see ECU on page 103 Remove the two screws callout 1 that secure the right side fan to the printer chassis and then lift the fan away from the printer Figure 6 41 Removing the gear assembly 1 of 6 Before removing the air duct examine the cable routing around and through the air duct ET NOTE Make sure that you duplicate the cable routing upon reinstallation Gear assembly 115 8 Remove the two screws callout 2 that secure the air duct to the printer chassis a ES a Figure 6 42 Removing the gear assembly 2 of 6 Unwind the cables from the cable stays on the air duct and then lift the air duct away from the printer g Reinstallation tip Open the cartridge door before reinstalling the air duct 116 Chapter6 Removal and replacement ENWW 10 Remove four screws callout 3 from the gear assembly plate Figure 6 43 Removing the gear assembly 3 of 6 11 Pull the gear assembly straight away from the printer A NOTE The spring callout 1 in Figure 6 44 Reinstalling the gear assembly on page 118 is not atta
108. ee information The information that is provided includes status messages supplies status and printer capabilities You can also click the job history clock icon at the top of the window to view a list of previous jobs that were sent to the printer from the computer 152 Chapter7 Troubleshooting ENWW Control panel menus Use the control panel menus to control various printer functions For example you can use the RESETS submenu to reset and restore most of the factory default printer settings quickly Not all of the available menus are described in this manual Using control panel menus 1 Press the Select button to open the menus 2 Use the Up Arrow 4 button or the Down Arrow Y button to scroll to the menu that you want and then press the Select v button 3 Some menus might have several submenus Use the Up Arrow A button or the Down Arrow Y button to scroll to the submenu item that you want and then press the Select button 4 Use the Up Arrow 4 button or the Down Arrow Y button to scroll to the setting and then press the Select v button An asterisk appears next to the selection on the display indicating that it is now the default Some settings change rapidly ifthe Up Arrow 4 button or the Down Arrow Y button is held down 5 Press the Stop button to close the menu Resets submenu To find the RESETS submenu use the control panel to open the CONFIGURE DEVICE menu ltems on the Resets
109. elect the paper size settings at the printer control panel e Tray 1 Set the paper size on the Paper Handling menu if the printer is set to TRAY 1 TYPE a type other than ANY If custom paper is loaded also set the custom paper size on the Paper Handling menu For more information see the user guide e Tray 2 and optional tray 3 Set the paper size on the Paper Handling menu These trays do not support custom sizes 4 n the program or printer driver select a type other than Auto Select ET NOTE The type and size settings can also be configured in the HP Web Jetadmin software for networked printers Feeding media from tray 1 manually The manual feed feature is another way of printing on special media from tray 1 Setting MANUAL FEED to ON either in the printer driver or at the printer control panel stops the printer after each job is sent allowing you time to load special paper or other print media in tray 1 Press y Select button to continue printing If tray 1 contains media when you send the print job and the printer control panel has TRAY 1 SIZE ANY and TRAY 1 TYPE ANY as the default configuration for tray 1 operation the printer will not stop and wait for media to be loaded To have the printer wait set TRAY 1 SIZE and TRAY 1 TYPE to types other than ANY on the Paper Handling menu ET NOTE Ifthe SIZE and TYPE are set to ANY and MANUAL FEED PROMPT is set to UNLESS LOADED then the media will be pulled from tra
110. embedded Web server HP Toolbox software or HP Web Jetadmin To check the supply level by using the control panel 1 Press Menu to open the menus 2 Use A Up button or Y Down button to scroll to INFORMATION and then press y Select button 3 Use 4 Up button or Y Down button to scroll to PRINT SUPPLIES STATUS PAGE and then press Y Select button See Supplies status page on page 46 for information about the supplies status page To check the supply level by using the embedded Web server 1 n your Web browser type the IP address for the printer home page This takes you to the printer status page See Opening the embedded Web server on page 35 2 On the left side of the screen click Supplies Status This takes you to the supplies status page which provides supply level information See Supplies status page on page 46 for information about the supplies status page To check the supply level by using the HP Toolbox software You can configure HP Toolbox to notify you when the print cartridge is low You can choose to receive alerts by e mail or as a pop up message or taskbar icon To check the supplies status by using the HP Toolbox software click the Status tab and then click Supplies Status To check the supply levels by using HP Web Jetadmin In HP Web Jetadmin select the printer device The device status page shows supply level information Cartridge low and cartridge out conditions The printer a
111. embly Guide Tray 1 pick up shaft assembly Roller tray 1 pick up Gear 12t Cable assembly Connector drawer Cover main motor Screw RS M3x8 Cover gear Motor dc 26 2 W Transfer roller assembly Bushing transfer right Spring torsion Lever sensor Registration assembly Part number RC1 3936 000CN RC1 4070 000CN RC1 3935 000CN XB4 7401 005CN RU5 0409 000CN RC1 4189 000CN RL1 0581 000CN RA0 1068 000CN RU5 0366 000CN RU5 2385 000CN RC1 4107 000CN RC1 0939 000CN RC1 3937 000CN RM1 1435 000CN XB4 5300 805CN RC1 3939 000CN RU5 2386 000CN RM1 1416 000CN RC1 4083 000CN RM1 1484 000CN RL1 0568 000CN RU5 0400 000CN RM1 1426 000CN VS1 7257 007CN RC1 4108 000CN XA9 1500 000CN RC1 3954 000CN RL1 0587 000CN RM1 1508 000CN RC1 0922 000CN RC1 4028 000CN RC1 4027 000CN RM1 1502 000CN Qty Internal components 235 Tray 2 pickup assembly Figure 8 6 Tray 2 pickup assembly ENWW Parts and diagrams 236 Chapter 8 Table 8 7 Tray 2 pickup assembly Description Part number Tray 2 pickup assembly RM1 1481 000CN Tray 2 pickup roller RL1 0542 000CN ENWW Tray 2 pickup assembly 237 238 Chapter 8 Alphabetical parts list Table 8 8 Alphabetical parts list Description Part number Table and page Arm door RC1 4055 000CN Internal components 1 of 4 on page 225 Arm pad RC1 3937 000CN Internal compo
112. en nennen nennen 5 LANGUAGE and fonts iie ct ioa di 5 Print Cer n infofo FEET c 5 ml alo ce icr A 6 Ecornomical printing 2 ertet tee Er resa eran sidente ERR EE ted EB eee gae E Le Ra RR Eee tens 6 pote 6 Product To ETT REN 7 Product dimensions with all doors and trays fully opened sssee 7 Power requirements rtt re e REESE He e HER AS E ida 7 Power consumption average in watts eene nnns 7 Sound power and pressure level HP LaserJet 2400 series ssssseene 9 Operation SequeriCes nte Enea be ea praet utes iaa 59 xe Igen e ge 59 Resets SUBMENU P 153 Diagnostics menu ssssssssssesse nennen eee nrnn seen senes nennen nennen nnne 154 COMMON CAUSES of Jam ice iiie e e eb e b de Fen dea dd ade E Hodge 166 Causes for multiple pages feeding oooicccccnnnnncicccnnnncccccnnononnnccnnnnnnn cnn nana nc eene enne nasenne 174 Causes for wrinkled or folded paper at the paper path entrance ssssssssss 174 Causes for wrinkled or folded paper at the paper path exit 174 Causes for skewed pages dete tard Do Interpreting control panel messages ssssssssssssse eene nennen nnnm rne nennen nns 176 Problems with Mac OS 9 3 ioa da ad dad aiii 204 Problems With Mac OS X tede ntes eed deve dev dd 204 Technical support
113. equired as a result of using a non HP print cartridge will not be covered under the printer warranty Using genuine HP supplies ensures the availability of all HP printing features Print cartridge authentication The printer will let you know if a print cartridge is not a genuine HP print cartridge when you insert it into the printer If you believe that you purchased a genuine HP supply visit us at http www hp com go anticounterfeit Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it Always store the print cartridge in the proper environment The temperature should be between 20 C and 40 C 4 F to 104 F The relative humidity should be between 10 and 90 CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes 48 Chapter 3 Operation ENWW ENWW Print cartridge life expectancy The life of the print cartridge depends on the amount of toner that print jobs require and the length of life for the components inside the cartridge When printing text at 5 coverage typical for a business letter the HP print cartridge lasts an average of 6 000 Q6511A or 12 000 Q6511X pages At any time you can verify life expectancy by checking the supply level as described in Checking the supply level on page 49 Checking the supply level You can check the supply toner level by using the printer control panel the
114. er removing 81 30 139 light print troubleshooting 193 lights control panel 29 lines troubleshooting 195 200 links embedded Web server 37 HP Toolbox 42 Linux driver support 25 load tray error messages 178 187 locking trays 32 loose toner troubleshooting washing off 168 low tonermessage 49 196 M MAC addresses 159 Macintosh drivers supported 25 HP LaserJet Utility 26 operating systems supported 24 PPDs 26 problems troubleshooting 204 software included 26 manual feed 33 manuals 41 map menu 30 44 145 margins envelopes 14 media capacity 4 curl troubleshooting fuser modes 34 manual feed 33 199 multifeeds troubleshooting 174 sizes supported 10 skewed 175 198 specifications 10 11 storing 12 tray selection 31 32 wrinkled 174 199 memory configuration page 45 DIMM errors 181 190 e label reader removing 121 included 4 insufficient 186 NVRAM initialization print cartridges 70 supply errors 176 menus control panel accessing 29 144 153 default settings restoring Diagnostics 154 map printing 30 44 145 Resets 153 Service 155 messages control panel troubleshooting 176 event log printing 45 Printer Status and Alerts 151 Microsoft Windows See Windows misformed characters troubleshooting 198 model number 45 models printer 2 motors diagrams 209 operations 64 multifeeds troubleshooting 158 158 174 N Netscape Navigator versions supported embedded Web server 35 HP Too
115. er out of the printer 132 Chapter6 Removal and replacement ENWW Tray 2 pickup roller ET NOTE Also follow these instructions to remove any optional tray pickup rollers 1 Rotate the bushings callout 1 on each side of the roller P ui a gp Figure 6 59 Removing the tray 2 pickup roller 1 of 2 2 Remove the left side bushing by sliding the bushing to the left 3 Slide the roller and shaft toward the left until they clear the hole in the right side bushing and then lift the right end of the shaft 4 Slide the roller and shaft toward the right and lift the roller and shaft together out of the printer ENWW Tray 2 pickup roller 133 Eh Figure 6 60 Removing the tray 2 pickup roller 2 of 2 134 Chapter6 Removal and replacement ENWW Separation pad S NOTE To replace a separation pad replace the entire separation pad assembly 1 Pull the tray out of the printer 2 Remove two screws callout 1 from the separation pad assembly Figure 6 61 Removing the separation pad 3 Liftthe assembly out of the tray NOTE Separation pad assemblies are not interchangeable between 250 sheet trays and 500 sheet trays ENWW Separation pad 135 136 Chapter6 Removal and replacement ENWW 7 Troubleshooting Chapter contents ENWW Troubleshooting tree Troubleshooting flowchart Troubleshooting tools Control panel menus Printer resets and power on modes Test
116. es Print various pages that are useful for troubleshooting printer problems including the configuration page the supplies page the event log page and the usage page Alerts tab Use the Alerts tab to configure the printer to automatically notify you of printer alerts The Alerts tab has links to the following main pages e Setup status alerts e Administrative settings Set up status alerts page On the Set up status alerts page you can choose to turn alerts on or off specify when the printer should send an alert and select from two different types of alerts e Pop up message e System tray icon Click Apply to activate the settings Administrative settings page On the Administrative settings page you can set the frequency of how often the HP Toolbox checks for printer alerts Three settings are available e Less Often The HP Toolbox checks for alerts once per minute every 60 seconds e Normal The HP Toolbox checks for alerts twice per minute every 30 seconds e More Often The HP Toolbox checks for alerts twenty times per minute every 3 seconds ET NOTE If you want to reduce network input output I O traffic reduce the frequency at which the printer checks for alerts Documentation tab The Documentation tab contains links to these information sources e Install Notes Provides specific installation instructions and information regarding your product before you install and use the printing system e Use
117. es after reaching the Ready state ET NOTE A five minute wait time is required at certain points in the parts replacement process in order to allow the NVRAM settings to be written Print a configuration page and verify the settings against the original settings on a recent configuration page if possible Specifically verify the printer series and bundle for example LJ2420d LJ2430dtn etc and the printer serial number If the printer configuration settings differ from the settings prior to the parts replacements the printer settings will need to be reset which can be done with the help of HP Advanced Technical Support ATS Proper replacement of the Engine Control Unit ECU only 1 2 3 Turn the printer off Remove the old ECU and replace it with the new ECU Turn the printer on and wait five minutes after reaching the Ready state ET NOTE A five minute wait time is required at certain points in the parts replacement z process in order to allow the NVRAM settings to be written Print a configuration page and verify the settings against the original settings on a recent configuration page if possible Specifically verify the printer series and bundle for example LJ2420d LJ2430dtn etc and the printer serial number If the printer configuration settings differ from the settings prior to the parts replacements the printer settings will need to be reset which can be done with the help of HP Advanced Technical S
118. es one PCl based enhanced input output EIO expansion slot The HP LaserJet 2430n 2430tn and 2430dtn printers include an embedded HP Jetdirect print server for connecting to a 10 100Base TX network ET NOTE 48 MB RAM is required for network connectivity for the HP LaserJet 2410 the HP LaserJet 2420 and the HP LaserJet 2430 printer base models Table 1 7 Language and fonts HP LaserJet 2410 printer HP LaserJet 2420 Series printer HP LaserJet 2430 Series printer HP PCL6 PCL 5e and HP PostScript PS 3 emulation 80 fonts for Microsoft Windows Additional fonts can be added by installing a CompactFlash font card HP PCL6 PCL 5e and HP PostScript PS 3 emulation 80 fonts for Microsoft Windows Additional fonts can be added by installing a CompactFlash font card HP PCL6 PCL 5e and HP PostScript PS 3 emulation 80 fonts for Microsoft Windows Additional fonts can be added by installing a CompactFlash font card Table 1 8 Print cartridge HP LaserJet 2410 printer HP LaserJet 2420 Series printer HP LaserJet 2430 Series printer The standard print cartridge prints up to 6 000 pages Extended life print cartridges print up to 12 000 pages The standard print cartridge prints up to 6 000 pages Extended life print cartridges print up to 12 000 pages The standard print cartridge prints up to 6 000 pages Extended life print cartridges print up to 12 000 page
119. es the Compact Flash card s and continues its power on Sequence Perform Self test 1 Turn the printer off 2 Turn the printer on When the printer begins its memory count press and hold down the Select v button until all three printer control panel lights flash once and then remain on This might take up to 10 seconds 3 Press the Up Arrow 4 button or the Down Arrow Y button until SELF TEST is highlighted 4 Press the Select v button The printer continues the power on sequence and begins to continuously print configuration pages 5 Press the Stop button to exit the self test Save Restore When you exchange the formatter and or the Engine Control Unit ECU also known as the dc controller it is very important that they are not replaced at the same time The HP LaserJet 2400 Series has a feature called Save and Restore which saves the printer settings in NVRAM on both the formatter and the ECU These printer settings include not only printer identity for example model printer name serial number duplex installed if applicable but also custom printer settings made by the user When the printer powers up after either a new formatter or a new ECU has been installed it recognizes that the new formatter or ECU does not have the saved NVRAM settings and so the printer writes to the NVRAM on the new formatter or ECU There are generally two repair Printer resets and power on modes 159 mistakes to avoid when servi
120. ess Y Select button to accept the values in the message or use 4 Up button and Y Down button to scroll through the available choices 190 Chapter7 Troubleshooting ENWW Correcting print quality problems ENWW This section helps you define print quality problems and what to do to correct them Often print quality problems can be handled easily by making sure that the printer is correctly maintained using print media that meets HP specifications or running a cleaning page Print quality checklist General print quality problems can be solved by following the checklist below e Check the printer driver to make sure that you are using the best available print quality option see the user guide e Try printing with one of the alternative printer drivers The most recent printer drivers area available for download from www hp com go lj2410 software www hp com go lj2420 software or www hp com go lj2430 software e Clean the inside of the printer see Cleaning the printer on page 52 e Check the paper type and quality see Media specifications on page 10 e X Check to make sure that EconoMode is off in the software e Troubleshoot general printing problems see Solving general printing problems on page 165 e Install a new HP print cartridge and then check the print quality again See the instructions provided with the print cartridge EZ NOTE Ifthe page is totally blank all white check to make
121. est firmware image version at the bottom of the page If this firmware image is newer than the one installed on the printer and the printer can receive a firmware update download the newer firmware upgrade Not all printer models can receive firmware upgrades Try printing a job from a different software program If the job prints go back to the first program and try printing a different file If the message appears only with a certain software program or print job contact the software vendor for assistance After performing the actions listed in the preceding item if the message persists when using different software programs and attempting specific print jobs disconnect all cables that connect the printer to the network or a computer Turn the printer off Remove all memory DIMMs and third party solutions from the printer Remove all of the EIO devices from the printer ENWW Understanding printer messages 179 Table 7 8 Interpreting control panel messages continued Control panel message Description Recommended action Turn the printer on If the error message disappears reinstall each DIMM Compact Flash card and EIO device one at a time making sure to turn the printer off and then on again booting to the Ready prompt as you install each device To replace a DIMM see Appendix D Printer memory and expansion in the LaserJet 2400 Series User Guide Replace the DIMM or EIO device
122. etting Explanation TRAY 1 SIZE ANY The printer usually pulls media from tray 1 first unless tray 1 is empty or closed If you do not keep media in tray 1 all the time or if you use tray 1 only to manually feed media keep the TRAY 1 TYPE ANY default setting of TRAY 1 SIZE ANY and TRAY 1 TYPE ANY on the Paper Handling menu TRAY 1 SIZE or TRAY 1 The printer treats tray 1 like the other trays Instead of looking for media in tray 1 first the TYPE a type otherthan ANY printer pulls media from the tray that matches type and size settings that are selected in the software In the printer driver you can select media from any tray including tray 1 by type size or Source To print by type and size of media see Printing by type and size of media locking trays on page 32 You can also determine whether the printer shows a prompt to ask if it can pull media from tray 1 if it cannot find the type and size that you requested in another tray You can set the printer to always prompt you before pulling from tray 1 or only prompt you if tray 1 is empty Set the USE REQUESTED TRAY setting on the System Setup submenu of the Configure Device menu Printing by type and size of media locking trays Printing by type and size is a way to be sure that print jobs always print on the media that you want You can configure the trays for the type such as plain or letterhead and size such as letter or A4 that is loaded in them If you config
123. ettings and defaults and Control panel menus 4 Perform a NVRAM initialization See NVRAM initialization on page 158 5 Replace the formatter see Formatter on page 89 79 XXXX ERROR alternates with To continue turn off then on The printer detected a critical hardware error 1 PressStop to clear the print job from the printer memory Turn the printer off and then turn the printer on again 2 Try printing a job from a different program If the job prints go back to the first program and try printing a different file If the message appears only with a certain program or print job contact the software vendor for assistance If the message persists with different programs and print jobs try these steps 1 Turn the printer off 2 Disconnect all cables to the printer that connect it to the network or computer 3 Remove all the memory DIMMs or third party DIMMs from the printer 184 Chapter7 Troubleshooting ENWW Table 7 8 Interpreting control panel messages continued Control panel message Description Recommended action Then reinstall at least one memory DIMM 4 Remove all EIO devices and CompactFlash cards from the printer 5 Turn the printer on 79 XXXX ERROR alternates with To continue turn off then on The printer detected a critical hardware error If the error no longer exists follow these steps 1 Install each DIMM Compact Flash card
124. g problems In addition to the issues and solutions that are listed in this section see Troubleshooting common Macintosh problems on page 204 if you are using a Macintosh computer and see Troubleshooting common PostScript problems on page 205 if you are using the PS driver ENWW Solving general printing problems 165 Clearing jams Occasionally media can become jammed during a print job The following are some of the causes Trays are loaded incorrectly or overfilled Tray 2 or tray 3 is removed during a print job The top cover is opened during a print job The media that is being used does not meet HP specifications The media that is being used is outside of the supported size range see Media specifications on page 10 Avoiding jams Use this table to help avoid specific types of jams Table 7 8 Common causes of jams Cause The print media does not meet HP recommended media storage and use specifications Solution Use only media that meets HP specifications See chapter 1 in this manual or the HP print media guide available at http www hp com support ljpaperguide for media recommendations A supply item is installed incorrectly which causes repeated jams Verify that the print cartridge and the fuser are correctly installed You are reloading paper that has already passed through a printer or copier Do not use media that has been used previously in a printer or copier
125. ge 89 Remove the right handle see Right side handle on page 101 Remove the ECU see ECU on page 103 Remove the duplexer pan see Access plate on page 109 Tip the printer so that it rests on its front wot eS A A At the bottom of the printer remove the two screws callout 1 that secure the oblique roller assembly to the printer and then lift the assembly from the printer Figure 6 36 Removing the power supply 1 of 5 110 Chapter6 Removal and replacement ENWW 9 Remove the two screws callout 2 that secure the spacer to the printer and then lift the spacer out of the printer Cu Figure 6 37 Removing the power supply 2 of 5 10 Tip the printer so that it rests on its top ENWW Powersupply 111 11 Remove five screws callout 3 from the power supply pan Figure 6 38 Removing the power supply 3 of 5 12 Atthe left side of the printer disconnect one cable callout 4 and then thread the cable through the hole in the printer chassis 112 Chapter6 Removal and replacement ENWW ENWW 13 Remove two screws callout 5 4 d T M ES NN Y Figure 6 39 Removing the power supply 4 of 5 Power supply 113 14 Liftthe power supply pan and then disconnect one cable callout 6 E Figure 6 40 Removing the power supply 5 of 5 ET NOTE The power supply and the power supply pan together are a single FRU You do not have to separate the power supply and th
126. ge 93 If the message persists replace the ECU see ECU on page 103 If the message persists replace the power supply see Power supply on page 110 CARD SLOT X NOT FUNCTIONAL alternates with Current status message The CompactFlash card in slot X is not working correctly Turn the printer off Make sure that the card is inserted correctly If the message persists replace the CompactFlash card If the message persists replace the formatter see Formatter on page 89 ENWW Understanding printer messages 177 Table 7 8 Interpreting control panel messages continued Control panel message Description Recommended action 13 XX YY JAM IN Location A jam has occurred in the specified location Remove jammed media from the specified location See Clearing jams on page 166 If the message persists after all jams have been cleared a sensor might be stuck or broken 20 INSUFFICIENT MEMORY alternates with To continue press Y The printer received more data than can fit in its available memory You might have tried to transfer too many macros soft fonts or complex graphics Press Y Select button to print the transferred data some data might be lost and then simplify the print job or install additional memory 21 PAGE TOO COMPLEX alternates with To continue press Y The data dense text rules raster or vector graphics that was sent t
127. gh the Web site at http www hp com recycle More than 10 million HP LaserJet print cartridges were recycled globally in 2002 through the HP Planet Partners supplies recycling program This record number represents 26 million pounds of print cartridge materials that were diverted from landfills Worldwide HP recycled an average of 80 of the print cartridge by weight consisting primarily of plastic and metals Recycled plastics and metals are used to make new products such as HP products plastic trays and spools The remaining materials are disposed of in an environmentally responsible manner e U S returns For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single prepaid preaddressed UPS label that is supplied in the package For more information in the U S call 1 800 340 2445 or visit the HP LaserJet Supplies Web site at http www hp com recycle e Non U S returns Non U S customers should call the local HP Sales and Service Office or visit the http www hp com recycle Web site for further information regarding availability of the HP Supplies Returns and Recycling Program Chapter1 Product Information ENWW Declaration of conformity Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boi
128. go M 202 Random Image repetition citer uid Ex e ia 202 Troubleshooting common Windows problems sssssesseeeenne enne 203 Troubleshooting common Macintosh problems sse eene 204 Troubleshooting common PostScript problems ooooccicnncccoccococnccnncnccconnnnnonnnonnnnncnnnnnnnnnnnannrnnnncnnnno 205 General problems tecto ec i ere ola b a e reme eb heces esee usa ated aa e usd nna E LER ER PER 205 A E 205 Printer component locatlons eie ice rine aaa D e nani ONERE abla a nadando MARIUS 206 Main assemblies ocn ennt anke nore EARN RR NREE EA QR VER dadas 206 M in DANS RO 207 Sensors and SWItCHES cccceeceeeeeeecee cee ee eee ee eee ttrt eee aaaaeaeeeeeeeeeeeseseaceaaeaeeeeeeeeeeeteeeeeseesees 208 Motors fans and SOlenNoidS ooccccccccccooccncncncnoconenonononoronnnnnoononnrnnnnnnonernnnnnonnrnnrnnnnanenennnns 209 PENAS e cadet espe Te a s cS ENS 210 500 Sheet paper feeder teer ido dia aida Ein CE XE ERE dS 211 Li Li Lee Re IT i e a RR 212 General timing diagrams eiii ada aid 215 8 Parts and diagrams viii Chapter contents rne n n eee eH ederet ever ein rie edes Li nre pe eU e e end aera nana 217 Ordering parts and supplies sssssssssssssssessseeneeeee eene nene erre n ennt nene EENES nnns nns 218 i um 218 Related documentation and software
129. hapter 3 Operation ENWW Uninstalling the HP Toolbox This section explains how to uninstall the HP Toolbox To uninstall the HP Toolbox by using the Windows desktop shortcut 1 From the Start menu point to Programs point to HP LaserJet 2400 series and then click Uninstall hp LaserJet toolbox 2 Follow the onscreen instructions ENWW Uninstalling the HP Toolbox 43 Checking the printer configuration At the printer control panel you can print pages that give details about the printer and its current configuration The following information pages are described here e Menu map on page 44 e Configuration page on page 44 e Supplies status page on page 46 e PS or PCL font list on page 47 For a complete list of printer information pages see the INFORMATION menu at the printer control panel see the user guide Keep these pages nearby for troubleshooting Menu map Print the menu map to see the current settings for the menus and items that are available at the printer control panel To print a menu map 1 Press v Select button to open the menus 2 Use 4 Up button or v Down button to scroll to INFORMATION and then press v Select button 3 Use 4 Up button or v Down button to scroll to PRINT MENU MAP and then press y Select button You might want to store the menu map near the printer for reference The content of the menu map varies depending on the options currently installed in the p
130. he bottom tray and ending with the top tray tray 1 The printer begins printing the job as soon as it finds the correct type and size EZ NOTE The autoselect process occurs only if no specific tray is requested for the job If a specific tray is requested the job prints from the requested tray e f media is loaded in tray 1 and tray 1 is set TRAY 1 SIZE ANY and TRAY 1 TYPE ANY on the PAPER HANDLING menu then the printer will always pull media from tray 1 first See Customizing tray 1 operation on page 31 for more information e l fthe search fails then a message appears on the printer control panel display requesting that you load the correct media type and size You can load that media type and size or you can override the request by selecting a different type and size at the printer control panel e Ifa tray runs out of media during a print job then the printer automatically switches to any tray that contains the same media type and size The autoselect process changes somewhat if you customize tray 1 operation as explained in Customizing tray 1 operation on page 31 or if you set tray 1 for manual feed as explained in Feeding media from tray 1 manually on page 33 Customizing tray 1 operation The printer can be set to print from tray 1 if it is loaded or to print only from tray 1 if the type of media that is loaded is specifically requested See the user guide Selecting which tray is used for printing 31 S
131. he image on the photosensitive drum and page sensor detects the trailing edge of the media transfers the toner image to the media LSTR last From the end of the PRINT period until the main Delivers the last page of a print job rotation motor stops rotating After LSTR the printer either returns to STBY or if another print command was sent from the formatter enters INTR Table 5 2 Power on sequence Step Action 1 Power on 2 CPU initialization 3 Video interface communication start 4 Sensors check for residual media 5 Main motor initial drive 6 Fuser heater initial drive The fuser heater reaches a surface temperature of 120 C 7 Fuser motor initial drive 8 Laser scanner motor initial drive 9 High voltage control Detection of the presence of a print cartridge Cleaning of the transfer roller after the primary charging ac bias is turned on ENWW Timing 59 60 Table 5 2 Power on sequence continued Step Action 10 Failure abnormality check detection of laser scanner failure fuser failure and open covers 11 Communication with the memory tag Chapter 5 Theory of operation ENWW Engine control system The engine control system coordinates all printer functions according to commands that the formatter sends It drives the laser scanner system the image formation system and the pickup feed delivery system The engine control system contains the following components e Dc co
132. heat and moisture extremes which can cause damage Planning is important to prevent damage to a large supply of media Unopened paper in sealed reams can remain stable for several months before use Opened packages of media have more potential for environmental damage especially if they are not wrapped with a moisture proof barrier The paper storage environment should be properly maintained to ensure optimum printer performance The required condition is 20 to 24 C 68 to 75 F with a relative humidity of 45 to 55 The following guidelines should be helpful when evaluating the paper s storage environment e Paper should be stored at or near room temperature e The air should not be too dry or too humid due to the hygroscopic properties of paper e The best way to store an opened ream of media is to rewrap it tightly in its moisture proof wrapping If the printer environment is subject to extremes unwrap only the amount of media to be used during the day s operation to prevent unwanted moisture changes Envelopes Envelope construction is critical Envelope fold lines can vary considerably not only between manufacturers but also within a box from the same manufacturer Successful printing on envelopes 12 Chapter 1 Product Information ENWW ENWW depends upon the quality of the envelopes When selecting envelopes consider the following components e Weight The weight of the envelope paper should not exceed 105 g m 28 Ib
133. her programs are recommended but are not required for operation Check the installation notes and Readme files on the printer CD ROM for more information The CD ROM includes software that is designed for users and network administrators who are operating in the following environments e Microsoft Windows 98 and Windows Millennium Edition Me e Microsoft Windows NT 4 0 parallel and network connections only e Microsoft Windows 2000 Windows XP and Windows Server 2003 e A Apple Mac OS version 9 1 or later and OS X version 10 1 or later The most recent printer drivers for all supported operating systems are available at www hp com go lj2410 software www hp com go lj2420 software or www hp com go lj2430 software If you do not have access to the Internet see the support flyer that came in the printer box for information about obtaining the most recent software The following table lists the available software for the printer Software Windows 98 Windows Windows Mac OS UNIX Linux OS 2 Me NT 4 0 2000 XP Server 2003 Windows Installer x x x PCL 6 x x x PCL 5 x x x PostScript emulation x x x HP Web Jetadmin x x x Macintosh Installer x Macintosh PostScript Printer x Description PPD files IBM drivers x Model scripts x Available only on the World Wide Web 24 Chapter 2 Installation ENWW ENWW Printer drivers Printer drivers provide access to the printer features and allo
134. ight not be picked up correctly from the tray Replace the media 166 Chapter 7 The print media is perforated or embossed Troubleshooting If the media does not separate easily you might need to feed single sheets from tray 1 ENWW Table 7 3 Common causes of jams continued Cause Solution The printer supply items have reached Check the printer control panel for messages that prompt you to replace supplies the end of their useful life or print a supplies status page to verify the remaining life of the supplies The print media was not stored Replace the print media The media should be stored in its original packaging and correctly in a controlled environment Typical jam locations The following illustration shows the four locations at which jams can occur 1 Print cartridge area see Clearing jams in the print cartridge area on page 168 2 Input tray areas see Clearing jams in the input trays on page 169 3 Output bin areas see Clearing jams in the output areas on page 170 4 Duplexer area applies only to models that include a duplexer see Clearing jams in the duplexer area on page 172 ET NOTE Find and remove the jammed media by using the instructions that are provided in this section If the location of the jam is not obvious look first in the print cartridge area Be sure to remove all torn pieces of media that remain in the printer Loose toner m
135. ight remain in the printer after a jam This should clear after a few sheets have been printed ENWW Clearing jams 167 Clearing jams in the print cartridge area Jams in this area might result in loose toner on the page If you get any toner on your clothes or hands wash them in cold water Hot water will set the toner into the fabric 1 Open the top cover 2 CAUTION To prevent damage do not expose the print cartridge to light for more than a few minutes Place a piece of paper over the top of the print cartridge to shield it while it is out of the printer 3 Carefully lift up the registration plate If the leading edge of the print media is visible gently pull the media toward the rear of the printer to remove it from the printer If the media is difficult to remove or has already entered the output area remove the jam as described in Clearing jams in the output areas on page 170 168 Chapter7 Troubleshooting ENWW 4 When the jammed media has been removed gently flip down the registration plate Reinstall the print cartridge and shut the top cover ET NOTE Ifthe print cartridge is difficult to reinstall make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly into place If the Attention light does not go out jammed media remains inside the printer Check the paper feed and rear output areas for jams For printers that inclu
136. ight side handle 101 4 Slide the handle toward the back of the printer until the power switch callout 2 is adjacent to the hole in the printer chassis pe e Figure 6 28 Removing the right side handle 2 of 2 5 Rotate the handle so that the power switch clears the hole and then lift the handle away from the printer Ez NOTE You might find it helpful to turn the switch to the on and off positions as you remove the handle 102 Chapter6 Removal and replacement ENWW ECU 1 Remove all of the covers see Covers on page 76 Remove the control panel see Control panel on page 87 Remove the formatter see Formatter on page 89 Remove the right side handle see Right side handle on page 101 Disconnect the fuser cable see callout 4 in Figure 6 21 Removing the fuser 3 of 5 on page 95 5p p m mom Squeeze the air duct to release two tabs callout 1 and then lift the air duct out of the printer Figure 6 29 Removing the ECU 1 of 6 7 Disconnect nine cables callout 2 six cables at the top and three cables at the front of the ECU ENWW ECU 103 8 Lift the cartridge door switch callout 3 from its mounting fi Figure 6 30 Removing the ECU 2 of 6 9 Disconnect the laser scanner cable callout 4 104 Chapter6 Removal and replacement ENWW 10 Remove four screws callout 5 two screws on the top and two screws on the side at the bottom of the ECU pan Figure
137. igure 7 6 Figure 7 7 Figure 7 8 Figure 7 9 Figure 7 10 xii Removing the fuser A of 5 io tio p DI o ei p D ten ds iip et Ee 96 Removing the f ser b of 5 os c ret rettet bdo e peque etd te 97 Removing the laser scanner 1 of 3 enne nennen nennen nnns 98 Removing the laser scanner 2 of 3 ennemi nennen 99 Removing the laser scanner 3 of 3 ener ener nenne 100 Removing the right side handle 1 of 2 eene nennen 101 Removing the right side handle 2 of 2 ssssssssssssssse eene eene nenne 102 Removing the ECU TOf 6 nc pe heen Gl eed qoia pe ved dote ee te e ede guida 103 Removing he ECU 2 OO iia ia HEU I RE PROTEIN niter 104 Removing the EGU S of 6 tec e OUR RIED 105 Removing the ECU 4 O Oj moco te rer deo ie e eti cte d terit ias 106 Removing the ECU 5 of 6 roO RR BERE RR RR IRURE 107 Removing the ECU 6 0f 6 tnde atate cde ett te te 108 Removing thesaccess plate ae Ee lai aie d 109 Removing the power supply 1 Of 5 eene nnne ener enne 110 Removing the power supply 2 of 5 eene nennen nenne ener ene 111 Removing the power supply 3 Of 5 eene eene ener nnns 112 Removing the power supply 4 Of 5 nenne nennen nennen enne 113 Removing the power supply 5 Of 5 eene ener nennen 114 Removing the gear assembly 1 of 6 nennen nre enn 115 Removing the gear assembly 2 of 6 nnne enne 116 Removing the gear assembly 3 of 6 sse mener enne 1
138. image This type of defect might occur when using preprinted forms or a large quantity of narrow paper 1 2 3 ENWW Print a few more pages to see if the problem corrects itself Run a cleaning page and then print a few more pages to see if the problem persists Make sure that type and quality of the media that you are using meet HP specifications See Media specifications on page 10 If the distance between defects is 38 mm 1 5 inches 47 mm 1 85 inches or 94 mm 3 7 inches the print cartridge might need to be replaced Measure the distance between two identical defects and see Repeating defects on page 197 Correcting print quality problems 197 Misformed characters AaBbCc AaBbCc AaBoCa AaBboCa AaBbCc AaBbCc 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the printer are being met See Operating environment on page 9 3 Reseat cables that are connected to the laser scanner 4 Reseat cables that are connected to the ECU 5 Ifthe image defect persists the laser scanner might be defective Replace the laser scanner Laser scanner on page 98 6 Inspect the gears in the main drive assembly and replace the assembly if gears are damaged see Gear assembly on page 115 7 The ECU might be defective Replace the ECU see ECU on page 103 Page skew 1 Print a few more
139. inux Netscape only Netscape Navigator 4 7 is required for HP UX 10 and HP UX 11 The embedded Web server works when the printer is connected to an IP based network The embedded Web server does not support IPX based printer connections You do not have to have Internet access to open and use the embedded Web server When the printer is directly connected to a computer the embedded Web server is supported for Windows 98 and later In order to use the embedded Web server with a direct connection you must select the Custom installation option when you install the printer driver Select the option to load the HP Toolbox The proxy server is installed as part of the HP Toolbox software When the printer is connected to the network the embedded Web server is automatically available Opening the embedded Web server 1 In a supported Web browser on your computer type the IP address for the printer To find the IP address print a configuration page For more information about printing a configuration page see Configuration page on page 44 ET NOTE After you open the URL you can bookmark it so that you can return to it quickly E in the future 2 The embedded Web server has three tabs that contain settings and information about the printer the Information tab the Settings tab and the Networking tab Click the tab that you want to view 3 See the following sections for more information about each tab Using the embedded Web serve
140. ion pad 10 Tray 2 pickup roller 11 Duplexer pickup roller 12 Feed roller 13 Transfer roller 14 Internal components Duplexer feed roller 57 15 Oblique roller 16 Pressure roller 17 Fuser delivery roller 58 Chapter 5 Theory of operation ENWW Timing Sequence of operation The microprocessor on the dc controller controls the printer operation sequences Table 5 1 Operation sequences on page 59 describes engine operations for each period of a print operation Table 5 2 Power on sequence on page 59 describes each step of the power on sequence Table 5 1 Operation sequences Name Timing Purpose WAIT From power on until the end of the main motor initial drive Detects presence of a print cartridge Clears potential from the drum surface and cleans the transfer roller See Table 5 2 Power on sequence on page 59 for a complete description of the WAIT power on period Also see General timing diagrams on page 215 for detailed information about printer timing STBY standby From the end of the WAIT or LSTR period until either a print command is sent from the formatter or the power is turned off Prepares the printer to receive print commands INTR initial From the time of the print command until the pickup Prepares the photosensitive drum for printing rotation solenoid is turned on PRINT From the end of the INTR period until the top of Forms t
141. l cable 2 meter IEEE 1284 B cable C2950A C2950A Parallel cable 3 meter IEEE 1284 B cable C2951A C2951A USB cable 2 meter A to B cable C6518A C6518A Accessories 221 Covers Figure 8 1 Covers 222 Chapter8 Parts and diagrams ENWW ENWW Table 8 2 Covers Ref 1 10 11 12 13 14 15 16 17 18 19 20 21 Description Screw tapping M3x6 Cover right upper Screw tapping truss head M4x10 Screw S M3x8 Control panel Cover right rear Cover DIMM Power switch Spring tension Cover right lower Cartridge door assembly Cover right front Spring tension Hinge right Tray 1 cover assembly Multi purpose tray assembly Hinge left Plate Cover left Rear cover assembly Top cover assembly Part number XA9 1503 000CN RC1 4159 000CN XB4 7401 005CN XA9 1500 000CN RM1 1519 000CN RC1 4156 000CN RC1 4150 000CN RC1 4173 000CN RU5 2406 000CN RC1 4157 000CN RM1 1503 000CN RC1 4151 000CN RU5 2388 000CN RC1 4058 000CN RM1 1523 000CN RM1 1490 000CN RC1 4057 000CN RC1 4135 000CN RC1 4148 000CN RM1 1517 000CN RM1 1514 000CN Qty 10 Covers 223 Internal components Figure 8 2 Internal components 1 of 4 ENWW Parts and diagrams 224 Chapter 8 ENWW Table 8 3 Internal components 1 of 4 Ref 1 10 11 12 13 14 15 16 17
142. lace the fuser Fuser on page 93 Dropouts 1 Make sure that the environmental specifications for the printer are being met See Operating environment on page 9 2 Ifthe paper is rough and the toner easily rubs off open the Configure Device menu at the printer control panel Open the Print Quality submenu select FUSER MODES and then select the paper type that you are using Change the setting to HIGH 1 or HIGH 2 which helps the toner fuse more completely onto the paper See the user guide 3 Try using a smoother paper 4 The print cartridge might be defective Replace the print cartridge 5 Fuser rollers might be dirty Run a cleaning page several pages might be required if the fuser is very dirty If the image defect persists replace the fuser see Fuser on page 93 6 The transfer roller might be damaged dirty or worn Try cleaning the transfer roller by using a dry lint free cloth If the image defect persists replace the transfer roller 7 The power supply might be defective Replace the power supply see Power supply on page 110 194 Chapter Troubleshooting ENWW Lines AdBbiZgG Aci BO AciBhI CO AdadaBbrcg AdaBbrog 1 Print a few more pages to see if the problem corrects itself 2 Clean the inside of the printer and run a cleaning page to clean the fuser See Cleaning the printer on page 52 3 Replace the print cartridge Gray background AaBbCc AaBbCc AaBbCc AaBbCc Aa
143. lbox 39 HP Web Jetadmin 38 Networking tab embedded Web server 37 networks formatter replacing 159 HP Jetdirect configuration page 146 Index 257 HP Jetdirect page 164 HP Jetdirect print servers models including 5 troubleshooting 163 noise specifications 9 non HP print cartridges 48 188 NVRAM initialization 158 O oblique roller 57 on off switch 3 online Help 176 online support 218 OpenVMS drivers 25 operating environment specifications 9 22 operating systems supported 24 25 operations block diagram 56 engine control system 61 image formation 66 laser scanner 63 pickup feed delivery system 64 power on 59 print cartridge memory 70 timing 59 ordering parts 218 supplies 218 OS 2 drivers 25 Other links embedded Web server 37 HP Toolbox 42 out of toner message 50 P page count 45 155 pages per minute 4 paper capacity 4 curl troubleshooting 199 fuser modes 34 manual feed 33 multifeeds troubleshooting sizes supported 10 174 skewed 175 198 specifications 10 11 storing 12 tray selection 31 32 258 Index wrinkled 174 199 paper handling accessories troubleshooting 143 paper path test 154 parallel cables troubleshooting 141 parallel port buffer overflow 178 connecting to 23 testing 163 type included 5 part numbers accessories 219 covers 222 internal components 224 tray 2 236 parts ordering 218 removing and replacing 72 74 PCAs diagrams 210 PCL font list printing 47
144. lectrical specifications on page 7 To resolve problems Turn the printer off and then turn the printer on again 58 2 Air temperature sensor 1 Turn the printer off and then turn the printer on again 2 Reconnect the connector between the air temperature sensor the bar mounted across the main cooling fan on the left side of the printer and the power supply location J63 3 Replace the fan 4 Replace the power supply see Power supply on page 110 58 3 ECU Replace the ECU see ECU on page 103 58 4 Power supply Replace the power supply see Power supply on page 110 59 XY ERROR For help press alternates with To continue turn off then on A printer motor error has occurred X Description 0 main motor error 1 motor startup error 2 motor rotation error 4 EP motor error Y Description 59 00 59 10 59 20 Motor failure 1 Turn the printer off and then turn the printer on again 2 Reconnect the main motor wire harness on the ECU 3 Replace the gear assembly see Gear assembly on page 115 4 Replace the ECU see ECU on page 103 182 Chapter 7 Troubleshooting ENWW Table 7 8 Interpreting control panel messages continued Control panel message Description Recommended action Y 0 59 A or 59 4 EP Motor failure y Turn the printer off and then turn the printer on again Reconnect the EP motor wire harness on the ECU Replace th
145. lerts you if the print cartridge is low on toner or out of toner When the cartridge is low on toner or drum life When the cartridge is low the printer control panel shows the ORDER CARTRIDGE message The message first appears when about 16 6 000 page cartridge or about 8 12 000 page cartridge of the life remains in the print cartridge This percentage is set with the intent of providing Managing the print cartridge 49 50 approximately 2 weeks of typical use before the cartridge is depleted You should have time to purchase a new cartridge before the old cartridge is depleted The default is for the printer to continue printing until the cartridge runs out but you might prefer to have the printer stop instead of continuing when the ORDER CARTRIDGE message first appears for example if you want print quality to remain consistently high during print jobs or if you do not want the cartridge to run out during a long print job To configure the printer to stop in the CONFIGURE DEVICE menu under SYSTEM SETUP set CARTRIDGE LOW to STOP Then when REPLACE CARTRIDGE appears the printer will stop printing You can resume printing by pressing y Select button for each print job When the cartridge is out of toner or drum life The REPLACE CARTRIDGE message appears in one of these situations e When the print cartridge is out of toner If CARTRIDGE OUT is set to CONTINUE in the SYSTEM SETUP submenu of the CONFIGURE DEVICE menu the
146. lies status page eie tede pe D dee M ba eee oai ou quee pev ages 148 Jetdirect page meet d a 164 Main assemblies HP LaserJet 2400 Serl8S occcooonncccccnciocoonnnonocononononnnononononnnononononnrnnnnnnnnrnnnonona 206 Main parts HP LaserJet 2400 Seriesiin nennen een enne nn nnnn nina ann nnns 207 Sensors and switches HP LaserJet 2400 SeriesS occcccononccocccnonocononenononncnnonononeranocnonarinenannnons 208 Motors fans and solenoids HP LaserJet 2400 SerlesS ocooononccncccconncononoconnnnnnnnononocononononennnnnnos 209 PCAs HP LaserJet 2400 Seri68 ioa iba dre Ed a Ce Reed tia 210 ENWW Figure 7 11 Figure 7 12 Figure 7 13 Figure 7 14 Figure 7 15 Figure 8 1 Figure 8 2 Figure 8 3 Figure 8 4 Figure 8 5 Figure 8 6 ENWW 500 Sheet paper feeder HP LaserJet 2400 Seri8S ooooooooccconccoccccccccccccconnaononnnnnncnnnnnnnnnnnnnnnannnnnos 211 Circuit diagram TOE litio tu ertet edi bates E 212 Circuit diagram 20 2 er vc EE Reise RB HE dde 213 ECW Wirlrg ag aide tee dto eet E pee ec eie edi de eer dE 214 Timing diagram HP LaserJet 2400 series ssssssssssee eee 215 A dedere pd e ved e Dr p edu e alana ahi baad g eeu 222 Internal comporients 1 OF 4 t th Rete teret ter Gan eset ede eate 224 Internal components 2 of 4 eiae detener et entices dv nente v sauteed nte vnde d cid 228 Internal components diia eminet ee eu era t e een 232 Internal components 4 of 4 en
147. n Internal components 3 of 4 on page 233 RU5 2410 000CN Spring torsion Internal components 1 of 4 on page 225 VS1 7177 003CN Connector snap tight bk Internal components 1 of 4 on page 225 VS1 7177 004CN Connector snap tight bk Internal components 1 of 4 on page 225 VS1 7257 007CN Connector drawer Internal components 4 of 4 on page 235 WG8 5624 000CN Ic photo interrupter Internal components 2 of 4 on page 229 WT2 5056 000CN Clip cord Internal components 3 of 4 on page 233 WT2 5694 000CN Clip clamp wire Internal components 1 of 4 on page 225 WT2 5812 000CN Clip cable Internal components 1 of 4 on page 225 XA9 1500 000CN Screw S M3x8 Covers on page 223 XA9 1500 000CN Screw S M3x8 Internal components 1 of 4 on page 225 XA9 1500 000CN Screw RS M3x8 Internal components 2 of 4 on page 229 XA9 1500 000CN Screw S M3x8 Internal components 3 of 4 on page 233 XA9 1500 000CN XA9 1503 000CN XA9 1503 000CN Screw RS M3x8 Screw tapping M3x6 Screw tapping M3x6 Internal components 4 of 4 on page 235 Covers on page 223 Internal components 3 of 4 on page 233 XB2 7300 605CN Screw w washer M3x6 Internal components 1 of 4 on page 225 XB2 7300 605CN Screw w washer M3x6 Parts and
148. n Press the Select v button to select and print the selected information page The informational pages for the printer are also available in the embedded Web server Not all information pages are discussed in detail in this manual For more information see the electronic user guide on the device installation CD The following pages are available e Menu map A menu map shows how individual items are configured within the high level user set values menus The last page of the menu map series contains instructions about how to use the control panel buttons Print a menu map before changing printer settings or before replacing the formatter assembly e Configuration page The configuration page lists printer configuration information For example the printer serial number and tray size settings appear on the configuration page Print a configuration page before servicing the printer to help restore values after servicing the printer e Supplies status This page shows the levels of the printer supplies a calculation of the number of pages that can be printed before the supplies are replaced and cartridge usage information e File directory This page provides information about files on any Compact Flash cards that are installed 144 Chapter7 Troubleshooting ENWW e Usage page The usage page is only available if an optional hard disk is installed It provides useful accounting information for example the number of pages of various p
149. n motor J509 2 Tray 1 pickup solenoid J508 3 Tray 1 sensor J503 4 Laser scanner motor J402 5 Memory tag reader J510 6 Fuser motor J501 7 Main motor J407 8 Door switch J408 9 FM2 sub fan motor J512 10 Thermistors rear output bin sensor delivery sensor J405 214 Chapter7 Troubleshooting ENWW n e pa J Es a N seig apeb y pr ec 0 jnoqy zz 0 noqy ffe moay noqv inoqy LAA eme apoig ese seig Buibueu jejsue1 90 seig Buidojerag Ov seig Buidojaneq 90 seig Bulbieyo Aieuiug ov seig Bur amp ieuo Arewud c08Sd 10sues Aang Lo8Sd 10sueg afed jo do les 215 iagrams d iming General t 1 plouajos dmyolg Japaoy jede M N 118 prousjos dnxold ayesseg HP LaserJet 2400 ser l l l pe E l l l l l 7 o AAA E 7 S oO S SSCS 7 d iming General t 2 o Jonu09 D 0ZL 20 S S 1000 9 02 20 H LI SEDES E bi 2010 ure pueuluio2 uud B pp LZ Ji z1S prouajos dnxoig feit EWON 1euue2s 4 ZW 100W 1esn LH 4aJeay 1osn4 J A B g B g ALS ETE 1NItid PNAS Liv PONENTS ZN spuosas pun NO uoi Jamo iagram d iming Figure 7 15 T ENWW 216 Chapter 7 Troubleshooting ENWW 8 Parts and diagrams Chapter contents ENWW Ordering parts
150. n the options that are currently installed in the printer To decode the service identification information on the configuration page see Converting the Service ID to an actual date on page 156 146 Chapter7 Troubleshooting ENWW ENWW ET NOTE Ifan HP Jetdirect print server is installed an HP Jetdirect configuration page also prints 1 Press the Select y button to open the menus 2 Use the Up Arrow 4 button or the Down Arrow Y button to scroll to INFORMATION and then press Select v 3 Use the Up Arrow 4 button or the Down Arrow Y button to scroll to PRINT CONFIGURATION and then press the Select button hp LaserJet 2430 printers configuration page 1 Figure 7 3 Sample configuration page 1 Printer Information Lists the serial number page counts printer number dc controller revision service ID see Service ID on page 156 and other printer information 2 Personalities and options Lists installed personalities and options such as PS and PCL languages and installed optional DIMM s or ElO accessories 3 Memory Lists the printer memory and l O buffering and resource saving information 4 Event log Lists the three most recent event log entries numeric codes for printer events 5 Security Lists the status of the control panel lock control panel password and any disk drives 6 Paper trays and options Lists the size and type settings for all trays and lists
151. ne nennen nennen nennen nenne nenne 234 Tray A pickup assembly cotos ita 236 xiii xiv ENWW 1 Product Information Chapter contents ENWW Printer configurations Features Specifications Media specifications Print Cartridge Limited Warranty Statement HP LaserJet printing supplies Declaration of conformity Country region specific safety statements Chapter contents 1 Printer configurations The HP LaserJet 2400 Series printer is available in several configurations The letters that follow the printer name indicate the differences between the configurations Each letter refers to a specific feature Use the information in this section to determine which features your model has ET NOTE Not all models are available in all configurations Table 1 1 Feature designations for HP LaserJet 2400 Series printers Letter Description no letter This is the base model d A duplexer is included for automatic two sided printing n An embedded HP Jetdirect print server is included for connecting to a 10 100Base T network t An additional input tray is included HP LaserJet 2400 Series printer base models EA Figure 1 1 HP LaserJet 2400 Series printer base model front right side view 1 Top output bin 2 Long media extension 3 Cartridge door latch 4 Tray 1 5 Tray 2 6 Control panel 7 Right side cover 2 Chapter 1 Product Information E
152. nents 4 of 4 on page 235 Base plate front RC1 3946 000CN Internal components 1 of 4 on page 225 Base plate right RC1 4113 000CN Internal components 2 of 4 on page 229 Bushing RC1 3665 000CN Internal components 2 of 4 on page 229 Bushing inner RC1 4105 000CN Internal components 3 of 4 on page 233 Bushing transfer right RC1 0922 000CN Internal components 4 of 4 on page 235 Cable assembly RM1 1421 000CN Internal components 1 of 4 on page 225 Cable assembly RM1 1425 000CN Internal components 2 of 4 on page 229 Cable assembly Cable memory tag RM1 1426 000CN RM1 1422 000CN Internal components 4 of 4 on page 235 Internal components 1 of 4 on page 225 Cam RC1 4114 000CN Internal components 3 of 4 on page 233 Cam contact RC1 4137 000CN Internal components 1 of 4 on page 225 Cap continuity RA0 1068 000CN Internal components 4 of 4 on page 235 Cartridge door assembly RM1 1503 000CN Covers on page 223 Clip clamp wire WT2 5694 000CN Internal components 1 of 4 on page 225 Clip cable WT2 5812 000CN Internal components 1 of 4 on page 225 Clip cord WT2 5056 000CN Internal components 3 of 4 on page 233 Connector drawer VS1 7257 007CN Internal components 4 of 4 on page 235 C
153. ng for possible jams or print media that was not cleared from the printer No action is necessary CHOSEN PERSONALITY NOT AVAILABLE alternates with To continue press Y The printer received a request for a personality printer language that does not exist in the printer The print job is canceled Print the job using a printer driver for a different printer language or add the requested language to the printer if available To see a list of available personalities print a configuration page See Configuration page on page 44 Clearing paper path The printer jammed or the printer was turned on and media was detected in a wrong location The printer is automatically attempting to eject the pages Wait for the printer to finish trying to clear the pages If it cannot a jam message will appear on the control panel display DATA RECEIVED alternates with lt current status message The printer is waiting for the command to print such as waiting for a form feed or when the print job is paused Press Y Select button to continue Event log empty You are attempting to view an empty event log by selecting SHOW EVENT LOG from the control panel No action necessary INSTALL CARTRIDGE For help press The print cartridge is missing and must be reinstalled for printing to continue Replace or correctly reinstall the print cartridge INSUFFICIENT MEMORY The printer re
154. nt of the cover umo NR nt n L LITE TALUD BELLINI Figure 6 10 Removing the top cover Lift the cover off of the printer Chapter 6 Removal and replacement ENWW Front right cover 1 Remove two screws callout 1 Figure 6 11 Removing the front right cover 1 of 2 ENWW Covers 85 2 Release one tab callout 2 at the back of the cover and then rotate the cover to clear two tabs callout 3 at the front of the printer Figure 6 12 Removing the front right cover 2 of 2 3 Liftthe cover away from the printer 86 Chapter 6 Removal and replacement ENWW Control panel 1 Remove all of the covers see Covers on page 76 2 Disconnect one cable callout 1 3 Remove three screws callout 2 Figure 6 13 Removing the control panel 4 Lift the control panel off of the printer io d Reinstallation tip To make sure that the control panel is reinstalled correctly use the locator pin callout 1 and place the sheet metal front of the control panel assembly callout 2 in front of the printer chassis ENWW Control panel 87 Figure 6 14 Reinstalling the control panel 88 Chapter 6 Removal and replacement ENWW Formatter 1 Remove the right side cover see Right side cover on page 76 2 Open the formatter cover and then lift the cover off of the hinges callout 1 at the back of the cover 3 Disconnect three cables callout 2 ENWW Formatter 89 4 Remo
155. ntroller e High voltage PCA LASER SCANNER SYSTEM SYSTEM High voltage PCA PICKUP FEED DELIVERY l l l l l l i 1 1 l FORMATTER IMAGE FORMATION I l l l l i l SYSTEM I Figure 5 3 Engine control system ENWW Engine control system 61 62 Engine controller PCA Memory tag Cartridge Fuser control circuit Sensor Transfer charging roller o Sensor Low voltage power supply circuit Ac input Fan motor drive circuit Laser scanner motor Laser driver BD sensor Figure 5 4 Engine control system circuit diagram Chapter 5 Theory of operation ENWW Laser scanner system The laser scanner system receives video signals from the dc controller and the formatter and converts the signals into latent images on the photosensitive drum Poi A A SSS SS A A 0 i 1 Engine controller PCA ACC DEC LLL BDI CNTO CNTEONT2 E 7 i i A Cylindrical lens ollimator lens Four sided ON A driver PCA BD sensor Scanner motor Focusing lens Reflecting mirror Photsensitive drum Figure 5 5 Laser scanner system ENWW Laser scanner system 63 Pickup feed delivery system The pickup feed delivery system consists of several types of feed rollers and sensors The dc 64 controller
156. nts in the printer and includes a detailed discussion of the image formation system The following systems are discussed e Engine control system e Laser scanner system e Pickup feed delivery system e mage formation system Figure 5 1 Block diagram on page 56 illustrates the relationships between the four systems LASER SCANNER ENGINE CONTROL SYSTEM IMAGE FORMATION SYSTEM PICKUP FEED DELIVERY SYSTEM Figure 5 1 Block diagram 56 Chapter 5 Theory of operation ENWW Internal components ENWW Figure 5 2 Cross section of printer on page 57 highlights the major internal components Zz Figure 5 2 Cross section of printer Top output bin delivery roller 2 Fuser film 3 Laser scanner 4 Photosensitive drum 5 Print cartridge 6 Registration shutter 7 Tray 1 pickup roller 8 Tray 1 separation pad 9 Tray 2 separat
157. nus found on printers that use a control panel display These menus include Information Paper Handling and Configure Device Alerts Network only Set up to receive e mail alerts for various printer and supplies events Email Network only Used in conjunction with the Alerts page to set up incoming and outgoing e mail Security Set a password that must be typed in order to gain access to the Settings and Networking tabs Turn on and off certain features of the EWS Other Links Add or customize a link to another Web site This link is shown in the Other Links area on all embedded Web server pages These permanent links always appear in the Other Links area HP Instant Support Order Supplies and Product Support Device Information Name the printer and assign an asset number to it Type the name and e mail address for the primary contact who will receive information about the printer Language Determine the language in which to show the embedded Web server information Time Services Set the printer to retrieve the date and time from a network server at regular intervals 36 Chapter 3 Operation ENWW ENWW Networking tab The network administrator can use this tab to control network related settings for the printer when it is connected to an IP based network This tab will not appear if the printer is directly connected to a computer or if the printer is connected to a network with anything other than an HP Jetdirect print serve
158. o TRAY XX SIZE Reconfigure the size in a tray so that the printer will use a tray that contains the size that is required for the print job 3 If the error does not clear turn the printer off and then turn the printer on 178 Chapter 7 Troubleshooting ENWW Table 7 8 Interpreting control panel messages continued Control panel message Description Recommended action 4 If the message persists verify that sensors are operating and the sensor flags can move freely Replace the ECU see ECU on page 103 41 X ERROR For help press alternates with 41 X ERROR To continue press Y A temporary printing error occurred Press Y Select button The page containing the error automatically reprints if jam recovery is enabled Turn the printer off and then turn the printer on again If the message persists or if these errors becomes a frequent problem replace the ECU see ECU on page 103 49 XXXXX ERROR alternates with To continue turn off then on 49 XXXXX ERROR alternates with To continue turn off then on A critical firmware error has occurred A critical firmware error has occurred Press Cancel Job to clear the print job from the printer memory Turn the printer off and then turn the printer on again Go to http www hp com support 112410 www hp com support lj2420 or www hp com support lj2430 Click Download Drivers and Software Check for the lat
159. o the printer is too complex 1 Press Y Select button to print the transferred data some data might be lost 2 If this message appears often simplify the print job or install additional memory 22 EIO X BUFFER OVERFLOW alternates with To continue press Y Too much data was sent to the EIO card in the specified slot X An improper communications protocol might be in use Note EIO 0 is reserved for the HP Jetdirect embedded print server 1 Press Y Select button to clear the message The job will not be printed 2 Check the host configuration 3 If this error message persists replace the EIO card 22 USB I O BUFFER OVERFLOW alternates with To continue press Y Too much data was sent to the USB port Press Y Select button to clear the error message The job will not be printed 40 EIO X BAD TRANSMISSION alternates with To continue press Y The connection has been broken between the printer and the EIO card in the specified slot X Note EIO 0 is reserved for the HP Jetdirect embedded print server Press Y Select button to clear the error message and continue printing 41 3 UNEXPECTED SIZE IN TRAY X alternates with LOAD TRAY XX TYPE SIZE This is typically caused if two or more sheets stick together in the printer or if the tray is not correctly adjusted 1 Reload the tray with the correct paper size 2 Press Y Select button to scroll t
160. ol panel tern irene deaenestaceatetentiaddaseseuaedwaeteatatve cent eiactesveasavesateieats 28 Controkpanel day dls 28 Block diag AM otr iaa 56 Cross section OF ptes 57 Engine Control System isa ito ideas 61 Engine control system circuit diagram ssssssssseee enne nennen enne nens 62 Laser scanrnier SM id amu name da Dung tada 63 Pickup feed delivery Syste Miura 65 Print cartridge diagraM oooocccccnnoocccccnononnccccnnnoncnncnn nan nn cnc rennet ee ernie nennen nenne nenne enne rne enn 66 Image formatlom Mii ll tidad dia esa 66 Primary COI iia a DER 67 a A s 67 TM iia lt 68 A O 68 A HE 69 reum G errr rr 69 Print cartridge memory tag niuis etta dee e tek dae de 70 Parts removal diagram ssssssssssssseseeeeeneneee enne enne en nennen nennen entere en nnnns 75 Removing the right sIde COVOr ini tre iere tr eene raters eters 76 Removing the back cover 1 of 3 eene ener en eene 77 Removing the back cover 2 of 3 sisse eite dv aei e a ud V db 78 Removing the back cover 3 Of 3 rite ee ROB eene IG nai dede exeo d au EEN ENTARRA 79 Removing the VO COVELl iioi ndr et ir aust ax Ta ae o adn a dare ba Ra ect Ra dues 80 Removing the left side cover 1 of 2 ocooococcccccconicocinncncconancnnarcnnnn narrar nn 81 Removing the left side
161. onnector snap tight bk Connector snap tight bk Parts and diagrams VS1 7177 003CN VS1 7177 004CN Internal components 1 of 4 on page 225 Internal components 1 of 4 on page 225 ENWW ENWW Table 8 8 Alphabetical parts list continued Description Part number Table and page Control panel RM1 1519 000CN Covers on page 223 Cover DIMM RC1 4150 000CN Covers on page 223 Cover gear RC1 3954 000CN Internal components 4 of 4 on page 235 Cover inner rear RC1 4000 000CN Internal components 2 of 4 on page 229 Cover left RC1 4148 000CN Covers on page 223 Cover main motor RC1 4108 000CN Internal components 4 of 4 on page 235 Cover registration RC1 3936 000CN Internal components 4 of 4 on page 235 Cover right front RC1 4151 000CN Covers on page 223 Cover right lower RC1 4157 000CN Covers on page 223 Cover right rear RC1 4156 000CN Covers on page 223 Cover right upper RC1 4159 000CN Covers on page 223 Drive release assembly RM1 1522 000CN Internal components 3 of 4 on page 233 Duct arm RC1 4130 000CN Internal components 2 of 4 on page 229 Duct cartridge RC1 4129 000CN Internal components 1 of 4 on page 225 Duct cooling RC1 4131 000CN Internal components 2 of 4 on page 229 Duct
162. operating systems e Windows 98 2000 Me XP and Server 2003 e Mac OS X Version 10 2 or higher Supported browsers To use the HP Toolbox you must have one of the following browsers All pages can be printed from the browser Windows e Microsoft Internet Explorer 5 5 or higher e Netscape Navigator 7 0 or higher e Opera Software ASA Opera 6 05 or higher Macintosh OS X only e Microsoft Internet Explorer 5 1 or higher e Netscape Navigator 7 0 or higher To view the HP Toolbox Use the following procedure to view the HP Toolbox Using the HP Toolbox 39 To view the HP Toolbox 1 Open the HP Toolbox in one of these ways e On the Windows desktop double click the HP Toolbox icon e From the Windows Start menu click Programs and then click HP Toolbox e ForMacintosh OS X on the hard drive click Applications and then click the Utilitites folder Double click the HP Toolbox icon ET NOTE After you open the URL you can bookmark it so that you can return to it quickly in the future 2 The HP Toolbox opens in a Web browser The HP Toolbox software contains the following sections e Status tab on page 40 e Troubleshooting tab on page 40 e X Alerts tab on page 41 e Documentation tab on page 41 e Device Settings window on page 41 e Toolbox links on page 42 e Other links on page 42 Status tab The Status tab has links to the following main pages e Device Status View printer
163. or Linux support see http www hp com go linux For UNIX support see http www hp com go jetdirectunix software For additional information see the support flyer that came in the printer box ET NOTE Ifthe printer driver that you want is not on the printer CD ROM or is not listed here check the install notes Readme and late breaking Readme files to see if the printer driver is supported If it is not supported contact the manufacturer or distributor of the program that you are using and request a driver for the printer Additional drivers The following drivers are not included on the CD ROM but are available from the Internet e OS 2 PCL 5 or PCL 6 printer driver e OS 2 PS printer driver e UNIX model scripts e Linux drivers HP OpenVMS drivers e ET NOTE The OS 2 drivers are available from IBM and are packaged with OS 2 They are not available for Simplified Chinese Korean Japanese or Traditional Chinese Software 25 26 Software for Macintosh computers The HP installer provides PostScript Printer Description PPD files Printer Dialog Extensions PDEs and the HP LaserJet Utility for use with Macintosh computers The embedded Web server can be used with Macintosh computers if the printer is connected to a network See Using the embedded Web server on page 35 for more information PPDs Use PPDs in combination with the Apple PostScript drivers to gain access to the printer features and to
164. or more information about each tab Information tab The Information tab contains the following pages e Device Status Shows the printer status and the life that remains in HP supplies 0 indicates that a supply is empty This page also shows the type and size of print media that is set for each tray To change the default settings click Change Settings e Configuration page Shows the information that is contained on the printer configuration page Troubleshooting tools 149 e Supplies Status Shows the life that remains in HP supplies 0 represents that a supply is empty This page also provides supplies part numbers To order new supplies click Order Supplies in the Other Links area on the left side of the window To visit this or any Web site you must have Internet access e Event log Shows a list of all printer events and errors e Usage page Shows a summary of the number of pages the printer has printed grouped by size and type this page is only available if an optional hard disk is installed e Device Information Shows the printer network name address and model information To change these entries click Device Information on the Settings tab Settings tab Use the Settings tab to configure the printer from your computer The Settings tab can be password protected If the printer is on a network always consult with the network administrator before changing settings on this tab The Settings tab contains the follo
165. ounterfeit 48 HP Web Jetadmin downloading 38 paper specifications 11 parts ordering 218 print media guide 10 recycling supplies 16 UNIX and Linux drivers 25 weight paper specifications 10 white lines or spots troubleshooting 200 Windows drivers supported 25 versions supported 24 wire harnesses replacing 72 wiring diagrams 212 wrinkled paper troubleshooting 174 199 ENWW Index 261 262 Index ENWW invent O 2005 Hewlett Packard Development Company L P www hp com support lj24 10 www hp com support lj2420 www hp com support lj2430 Q5956 90940
166. ous print job is still in the printer memory you can press y Select button to print or to press Stop to clear the job and eliminate the message Table 7 8 Interpreting control panel messages Control panel message Description Recommended action 10 32 00 The printer has detected that a printer This message appears until you install an supply is not a genuine HP supply HP supply or press the override button Y UNAUTHORIZED SUPPLY Select button alternates with For help press anticounterfeit If you believe that you purchased an HP supply go to http www hp com go Any printer repair required as a result of using non HP supplies or unauthorized supplies is not covered under the printer warranty 10 XX YY SUPPLY An error has occurred in one or more ofthe 1 Turn the printer off and then turn the printer supplies printer on to clear the message MEMORY ERROR XX description 2 Ifthe message persists open the top alternates with cover remove the print cartridge and 00 memory is defective then reinstall it For help press 01 memory is missing 3 If the message persists install a new HP print cartridge YY description 4 Ifthe message persists check the 00 print cartridge is missing or defective connection between the ECU and the memory chip on the print cartridge 176 Chapter7 Troubleshooting ENWW Table 7 8 Interpreting control panel messages continued Control panel message
167. over see the top right cover see and the top cover see Rotate the bushings callout 1 at both ends of the face down roller shaft so that they point in a horizontal direction Removing the face down roller shaft 1 of 2 Face down roller shaft 123 3 Lift the end at the right side of the printer and then slide the shaft toward the right side to clear the hole on the left side of the printer chassis Figure 6 50 Removing the face down roller shaft 2 of 2 124 Chapter6 Removal and replacement ENWW Cartridge door 1 Remove the back cover see Back cover on page 76 the I O cover and the left side cover see Left side cover on page 81 2 With the cartridge door closed unhook the spring callout 1 at the printer chassis 3 Remove one screw callout 2 Figure 6 51 Removing the cartridge door 1 of 3 ENWW Cartridge door 125 4 Open the cartridge door and then use a flatblade screwdriver to release the cartridge door arm callout 3 at the right side of the cartridge door 7 Figure 6 52 Removing the cartridge door 2 of 3 126 Chapter6 Removal and replacement ENWW 5 Slide the cartridge door to the left off of the hinges ba Figure 6 53 Removing the cartridge door 3 of 3 ENWW Cartridge door 127 Transfer roller 1 Release the left end of the transfer roller by using needle nose pliers to pinch two tabs at the left end of the transfer roller Figure
168. own Gear 15t Fuser 110 127 V Fuser 220 240 V Part number RM1 1425 000CN RC1 4170 000CN RC1 4169 000CN XA9 1500 000CN RK2 0534 000CN RC1 4132 000CN RC1 4130 000CN RC1 4131 000CN RK2 0526 000CN RC1 4133 000CN RK2 0571 000CN RM1 1482 000CN RK2 0528 000CN RC1 3955 000CN RC1 4179 000CN RC1 4113 000CN XB4 7401 005CN RM1 1485 000CN RM1 1507 000CN RC1 4096 000CN RC1 3665 000CN RC1 3998 000CN RC1 3996 000CN RC1 4000 000CN XB2 7300 605CN RC1 3995 000CN RC1 3994 000CN WG8 5624 000CN RC1 4006 000CN RL1 0580 000CN RU5 0375 000CN RM1 1491 000CN RM1 1531 000CN Qty Internal components 229 Description Part number Gear assembly RM1 1512 000CN Tray 2 pickup assembly RM1 1481 000CN 230 Chapter8 Parts and diagrams ENWW ENWW Internal components 231 Figure 8 4 Internal components 3 of 4 ENWW Parts and diagrams 232 Chapter 8 ENWW Table 8 5 Internal components 3 of 4 Ref 1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 Description Fixing drive side plate assembly Screw S M3x8 Screw w washer M3x6 Spring compression Gear 201t Cam Lever coupling Bushing inner Drive release assembly Link drive release Lever drive release Gear 17t Guide cartridge right upper Spring compression Position guide assem
169. pages to see if the problem corrects itself 2 Verify that there are no torn pieces of media inside the printer 3 Make sure that media is loaded correctly and that all adjustments have been made See the user guide Make sure that the guides in the tray are not too tight or too loose against the stack 4 Turn over the stack of paper in the tray Also try rotating the stack 180 5 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 10 6 Make sure that the environmental specifications for the printer are being met See Operating environment on page 9 7 The registration assembly might be installed incorrectly or damaged Make sure that the registration assembly is installed correctly If necessary replace the registration assembly see Registration assembly on page 129 198 Chapter7 Troubleshooting ENWW ENWW Curl or wave 1 Turn over the stack of media in the tray Also try rotating the stack 180 2 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 10 3 Make sure that the environmental specifications for the printer are being met See Operating environment on page 9 4 Try printing to a different output bin 5 If paper is lightweight and smooth open the Configure Device menu at the printer control panel On the Print Quality submenu select
170. panel to print the data that is in the buffer EIO troubleshooting If the printer contains an optional HP Jetdirect print server and you cannot communicate with the printer over the network verify that the print server is operating Print a configuration page see Configuration page on page 146 If the Jetdirect card does not appear under Installed personalities and options on the configuration page reseat or replace the Jetdirect EIO card See the troubleshooting section of the HP Jetdirect Print Server Software Administrators Guide When the HP Jetdirect print server is installed correctly print a Jetdirect page this page automatically prints when a Jetdirect print server is installed and a configuration page is printed See Jetdirect page on page 164 The Jetdirect page contains valuable network related information about the printer If the host system and printer are still not communicating replace the formatter see Formatter on page 89 and the EIO card and then reconfigure the printer The following illustration shows the contents of the Jetdirect page Interface troubleshooting 163 Jetdirect page hp LaserJet 2430 printers Ua 5 Figure 7 5 Jetdirect page 1 HP Jetdirect Configuration If the EIO Jetdirect card is installed correctly and the printer completes its internal diagnostics the I O CARD READY status message prints If communication is lost an I O NOT READY status message prints followed
171. per Printing in EconoMode saves toner HP LaserJet 2420 Series printer N up printing multiple pages on one sheet saves paper Duplex printing manual duplexing or automatic duplexing for models that include a duplexer saves paper Printing in EconoMode saves toner HP LaserJet 2430 Series printer N up printing multiple pages on one sheet saves paper Duplex printing manual duplexing or automatic duplexing for models that include a duplexer saves paper Printing in EconoMode saves toner Table 1 11 Accessibility HP LaserJet 2410 printer The online user guide is compatible with text screen readers The print cartridge can be inserted and removed by using one hand All doors and covers can be opened by using one hand The 250 sheet input tray is easy to open and close All media width guides can be adjusted by using one hand HP LaserJet 2420 Series printer The online user guide is compatible with text screen readers The print cartridge can be inserted and removed by using one hand All doors and covers can be opened by using one hand The 250 sheet input tray is easy to open and close All media width guides can be adjusted by using one hand HP LaserJet 2430 Series printer The online user guide is compatible with text screen readers The print cartridge can be inserted and removed by using one hand All doors and covers can be opened by using one hand The
172. perature 15 to 32 5 C 59 to 90 5 F e Humidity 10 to 80 relative humidity no condensation e Away from direct sunlight open flames and ammonia fumes e Allow sufficient space around the printer for access and ventilation See Table 1 13 Product dimensions with all doors and trays fully opened on page 7 for the minimum space requirements 22 Chapter2 Installation ENWW Interface ports The printer has four interface ports one EIO slot and three ports for connecting to a computer or a network 1 EIO slot 2 Embedded HP Jetdirect print server HP LaserJet 2420n 2420dn 2430tn and 2430dtn models only 3 USB 2 0 connection 4 IEEE 1284B compliant parallel connection ENWW Interface ports 23 Software The printer comes with helpful software including printer drivers and optional software For easy printer setup and access to the full range of printer features HP recommends that you install the software that is provided Check the installation notes and Readme files on the printer CD ROM for additional software and languages HP software is not available in all languages Operating systems and printer components The printer CD ROM contains the software components and drivers for users and network administrators The printer drivers that are provided on the CD ROM must be installed in order to take full advantage of printer features The ot
173. placement ENWW Transfer roller Print cartridge Tray 2 Tray 2 pickup roller Separation pad Right cover L Formatter L Right side handle Back cover Cartridge door Registration assembly Duplexer pan Fuser Laser scanner l O cover Left side cover Top right cover Top cover Front right cover E label reader Face down roller Control panel Shaft BEN ECU Power supply Gear assembly p solenoid Tray 2 solenoid Figure 6 1 Parts removal diagram ENWW Before performing service 75 Covers Not all covers have to be removed to get to various FRUs See Parts removal order on page 74 if you are unsure about which covers must be removed Right side cover 1 Slide the right side cover toward the back of the printer to disengage it from the front right cover and the right side handle Figure 6 2 Removing the right side cover 2 Lift the cover away from the printer Back cover 1 Open the face up delivery door all the way and then press the door down to disengage two door stops callout 1 76 Chapter6 Removal and replacement ENWW 2 Remove two screws callout 2 i IR E a Figure 6 3 Removing the back cover 1 of 3 3 Close the face up delivery door and then tip the printer so that it rests on its front ENWW Covers TT 4 Open the legal size cover callout 3 and then disengage one tab callout 4 T Figure 6 4 Removing the back cover
174. preting control panel messages continued Control panel message Description Recommended action 4 Replace the laser scanner assembly see Laser scanner on page 98 5 Replace the ECU see ECU on page 103 53 XY ZZ CHECK RAM DIMM SLOT X alternates with To continue turn off then on A problem exists in the printer memory The DIMM that caused the error will not be used You will be prompted to press Y Select button to continue in the following cases e 10r2DIMMs where the only error is ZZ 04 e 2DIMMs where one is good and the other has an error with ZZ 01 02 03 or 05 e 2DIMMSs where one has an error with ZZ 04 and the other has an error with ZZ 01 02 03 or 05 Values of X and Y are as follows e X DIMM type 1 RAM e Y Device location 0 Internal memory RAM 1 or 2 DIMM slot 1 or 2 If the message continues you might need to replace the specified DIMM Turn the printer off and then replace the DIMM that caused the error 54 XX ERROR alternates with To continue turn off then on This message is typically related to a sensor issue Turn the printer off and then turn the printer on again If the message persists check the sensors in the printer to verify that they are working correctly 55 XX YY DC CONTROLLER ERROR alternates with To continue turn off then on A temporary printing error occurred 1 Turn the printer off and
175. printer continues printing without interaction until the cartridge reaches the end of drum life HP does not guarantee print quality after the REPLACE CARTRIDGE message first appears Replace the print cartridge as soon as possible See Parts and diagrams on page 217 The REPLACE CARTRIDGE message remains until you replace the print cartridge If CARTRIDGE OUT is set to STOP the printer stops printing until you replace the print cartridge or resume printing by configuring the printer to continue In the CONFIGURE DEVICE menu under SYSTEM SETUP set CARTRIDGE OUT to CONTINUE e When the drum life of the print cartridge is out You must replace the print cartridge to continue printing No override is possible even if toner remains in the cartridge See Parts and diagrams on page 217 This situation occurs to protect the printer Chapter 3 Operation ENWW 4 Maintenance Chapter contents e Cleaning the printer ENWW Chapter contents 51 Cleaning the printer Over time particles of toner and paper accumulate inside the printer This can cause print quality problems during printing Cleaning the printer eliminates or reduces these problems Clean the paper path and print cartridge areas every time that you change the print cartridge or whenever print quality problems occur As much as possible keep the printer from dust and debris Cleaning the outside Clean the outside of the printer with a cloth that has been dampened with
176. pt PS language and might occur when several printer languages are being used Check the control panel display for messages that might help resolve problems ET NOTE Toreceive a printed or screen message when PS errors occur open the Print Options dialog box and click the selection next to the PS Errors section that you want General problems Specific errors Troubleshooting common PostScript problems 205 Printer component locations Diagrams are provided below detailing the locations of various printer components Main assemblies Figure 7 6 Main assemblies HP LaserJet 2400 series gt a E o D o s 5 o E o 2 gt 2 a z 5 8 o N 2 p Oo E E a 3 2 s 3 g amp E 8 2 els o g clos 986 319 18 2 0 o E o o a G i gt 5 t E 1 D o oO o c EU o o gt D D 5 oO cos c S9 a 7 E a fe gu px d wN wo scti nuJ co r ENWW Troubleshooting 206 Chapter 7 Main parts Figure 7 7 Main parts HP LaserJet 2400 series 1 Fixing film 2 Pressure roller 3 Transfer charging roller 4 Tray 1 pick up roller 5 Tray 1 separation pad 6 Tray 2 pick up roller 7 Tray 2 Memory tag contact 8 Memory tag contact ENWW Printer component locations 207 Sensors and switches Bis Figure 7 8 Sensors and switches HP LaserJet 2400 series 1 Delivery sensor 2 Face up cover sensor 3 Power swi
177. r 1 Remove tray 2 from the printer 2 Pushthe green button on the right side of the front of the tray 2 opening to open the paper access plate In 4 Push the bottom of the paper access plate back up until it clicks into place on both sides both sides need to be engaged 172 Chapter7 Troubleshooting ENWW 5 Reinstall tray 2 Ez NOTE Ifthe Attention light does not go out jammed media remains inside the printer Check the paper feed and rear output areas for jams ENWW Clearing jams 173 174 Chapter 7 Media handling problems If media is feeding incorrectly use the information in this section to identify and resolve the problem Multiple pages feed Table 7 4 Causes for multiple pages feeding Cause Solution The tray 1 separation pad is worn Replace the tray cassette Too much media particularly envelopes is loaded in tray 1 Remove some of the media and resend the print job The media pick up roller for that tray is worn or damaged The media edges are locked together Replace the pick up roller Flex the media stack before loading it into the printer Do not fan the media Tray
178. r Other links This section contains links that connect you to the Internet You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit these Web sites Connecting might require that you close the embedded Web server and reopen it e HP Instant Support Connects you to the HP Web site to help you find solutions This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer e Order Supplies Click this link to connect to an ordering Web site and order genuine HP supplies such as print cartridges and media e Product Support Connects to the support site for the HP LaserJet 2400 series printer Then you can search for help regarding general topics Using the embedded Web server 37 Using HP Web Jetadmin software 38 HP Web Jetadmin is a Web based software solution for remotely installing monitoring and troubleshooting network connected peripherals The intuitive browser interface simplifies cross platform management of a wide range of devices including HP and non HP printers Management is proactive allowing network administrators the ability to resolve printer issues before users are affected Download this free enhanced management software at http www hp com go webjetadmin software To obt
179. r 15t Internal components 2 of 4 on page 229 RU5 0377 000CN Gear 28t Internal components 3 of 4 on page 233 RU5 0378 000CN Gear 20t Internal components 3 of 4 on page 233 RU5 0379 000CN Gear 19t Internal components 3 of 4 on page 233 RU5 0389 000CN Gear 201t Internal components 3 of 4 on page 233 RU5 0400 000CN Gear 12t Internal components 4 of 4 on page 235 RU5 0409 000CN Gear 14t Internal components 4 of 4 on page 235 RU5 2385 000CN Spring compression Internal components 4 of 4 on page 235 RU5 2386 000CN Spring torsion Internal components 4 of 4 on page 235 RU5 2388 000CN Spring tension Covers on page 223 RU5 2401 000CN Spring compression Internal components 3 of 4 on page 233 Numerical parts list 251 252 Chapter 8 Table 8 9 Numerical parts list continued Part number RU5 2403 000CN Description Spring tension Table and page Internal components 1 of 4 on page 225 RU5 2404 000CN Spring compression Internal components 1 of 4 on page 225 RU5 2405 000CN Spring compression Internal components 1 of 4 on page 225 RU5 2406 000CN Spring tension Covers on page 223 RU5 2407 000CN Spring tension Internal components 1 of 4 on page 225 RU5 2408 000CN Spring compressio
180. r 35 Information tab The Information pages group consists of the following pages Device Status This page shows the printer status and shows the life remaining of HP supplies with 0 representing that a supply is empty The page also shows the type and size of print media set for each tray To change the default settings click Change Settings Configuration page This page shows the information that is found on the printer configuration page Supplies Status This page shows the life remaining of HP supplies with 096 representing that a supply is empty This page also provides supplies part numbers To order new supplies click Order Supplies in the Other Links area of the window To visit any Web site you must have Internet access Event log This page shows a list of all printer events and errors Device information This page also shows the printer network name address and model information To change these entries click Device Information on the Settings tab Control panel Click this button to view the current status of the printer control panel Settings tab Use this tab to configure the printer from your computer The Settings tab can be password protected If this printer is networked always consult with the printer administrator before changing settings on this tab The Settings tab contains the following pages Configure Device Configure all printer settings from this page This page contains the traditional me
181. r Guide Contains the information about the printer usage warranty specifications and support that you are currently reading The user guide is available in both HTML and PDF format Device Settings window When you click the Device Settings button the embedded Web server opens in a new window See Using the embedded Web server on page 35 Using the HP Toolbox 41 Toolbox links The Toolbox Links item at the left of the screen provides links to the following options e Select a device Select from all of the HP Toolbox enabled devices e View current alerts View the current alerts for all printers that have been set up You must be printing to view the current alerts e Text only page View HP Toolbox as a site map with links to all of the individual pages within HP Toolbox and the Device Settings window Other links This section contains links that connect you to the Internet You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the HP Toolbox you must connect before you can visit these Web sites Connecting might require that you close the HP Toolbox and reopen it e HP instant support Connects to the HP instant support page for the product e Product Registration Connects to the HP product registration Web site e Product Support Connects to the support site for the printer Then you can search for help with a specific problem 42 C
182. r Y Down button to scroll to PRINT SUPPLIES STATUS PAGE and then press Y Select button hp LaserJet 2400 printers Ux 1 1 Information about the print cartridge including estimated pages remaining Chapter 3 Operation ENWW ENWW Information about ordering replacement supplies Information about recycling supplies PS or PCL font list Use the font lists to see which fonts are currently installed in the printer The font lists also show which fonts are resident on any installed Compact Flash cards To print a PS or PCL font list 1 2 Press Y Select button to open the menus Use 4 Up button or Y Down button to scroll to INFORMATION and then press y Select button Use A Up button or Y Down button to scroll to PRINT PS FONT LIST or PRINT PCL FONT LIST and then press y Select button The PS font list shows the PS fonts that are installed and gives a sample of those fonts The following information can be found on the PCL font list Font gives the font names and samples Pitch Point indicates the pitch and point size of the font Escape Sequence a PCL programming command is used to select the designated font See the legend at the bottom of the font list page NOTE For information about using printer commands to select a font with MS DOS programs see the user guide Font is the number used to select fonts at the printer control panel not in the program Do not confuse the fon
183. r that can be rubbed off the page A If paper is heavy or rough open the Configure Device menu at the printer control panel On the Print Quality submenu select FUSER MODES and then select the paper type that you are using Change the setting to HIGH 1 or HIGH 2 which helps the toner fuse more completely onto the paper See the user guide You must also set the type of media for the tray that you are using See Printing by type and size of media locking trays on page 32 If you have observed a rougher texture on one side of your paper try printing on the smoother side Make sure that the environmental specifications for the printer are being met See Operating environment on page 9 Make sure that type and quality of the media that you are using meet HP specifications See Media specifications on page 10 196 Chapter 7 Troubleshooting ENWW 5 6 The fuser might be defective Replace the fuser see Fuser on page 93 The ECU might be defective Replace the ECU see Laser scanner on page 98 Repeating defects AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc 3 Print a few more pages to see if the problem corrects itself Clean the inside of the printer and run a cleaning page to clean the fuser See Cleaning the printer on page 52 Measure the distance between two identical defects and see Repeating defects on page 197 Also see Repeating image on page 197 Repeating
184. r too loose against the stack of media damaged If you are having problems printing custom size paper see the user guide If pages are wrinkled or curled or if the image is skewed on the page see Correcting print quality problems on page 191 Print quality Adjust the print resolution See the user guide problems occur Check that Resolution Enhancement Technology REt is on See the user guide Go to Correcting print quality problems on page 191 5 Does the printer select the correct trays YES For other problems check the Contents the Index or the printer driver online Help nov Troubleshooting ENWW ENWW The printer pulls media from the wrong tray Make sure that you have selected the correct tray See the user guide Make sure that trays are correctly configured for size and type See the user guide Print a configuration page to see current tray settings See Configuration page on page 44 Make sure that the tray selection Source or Type in the printer driver or program is set correctly The printer driver and program settings override the printer control panel settings By default media loaded in tray 1 will be printed first If you do not want to print from tray 1 remove any media loaded in the tray or change the USE REQUESTED TRAY setting See Customizing tray 1 operation on page 31 Change TRAY 1 SIZE and TRAY 1 TYPE toa setting other than ANY
185. ration page See Configuration page on page 44 YES gt Go to step 3 No Y A configuration page e Verify that all trays are correctly loaded adjusted and installed in the printer does not print e By using the computer check the print queue or print spooler to see if the printer has been paused If problems exist with the current print job or if the printer is paused a configuration page will not print Press Stop and try step 2 in the troubleshooting flowchart again ENWW Troubleshooting flowchart 139 A blank page prints e X Verify that the sealing tape was removed from print cartridge See the getting started guide or the instructions that came with the print cartridge e The print cartridge might be empty Install a new print cartridge A message other e Goto Table 7 8 Interpreting control panel messages on page 176 than READY or PRINTING CONFIGURATION appears on the printer control panel display 3 Can you print from a program YES gt Go to step 4 No Y 140 Chapter7 Troubleshooting ENWW The job will not print e If the job will not print and a message appears on the control panel display see Table 7 8 Interpreting control panel messages on page 176 By using the computer check to see if the printer has been paused Press Stop to continue If the printer is on a network check that you are printing to the correct printer To verify that no network problem e
186. ret deseri Rae RR RENDER Re 9 ETE 10 Supported types and sizes of print media ooooooocccccnnccccccccocnnconoononccnncnnnnnncnnnnnnnnn nn nn nncnnnnnnn 10 Paper and print media sss eene eren nnne ennt 11 Printing and paper storage environment ssssssssseee emnes 12 EniVelop6s eerie cte repa cde ERR Ee Eee ee Eu ee tn eue ege dance a e gba Eu e READ ERE rade ep nde 12 Envelopes with double side seams sssssssssssssssseeeeneeeer enne 13 Envelopes with adhesive strips or flaps 14 Envelope MarglNS mesita iii 14 Envelope Storage isidro liarla 14 A O 14 Transparerici8s erteilt A ese eee eee ee 14 Print Cartridge Limited Warranty Statement sss eene mener enne 15 HP LaserJet printing supplies eere tee nn hao enu nna da IR e ee a na aia Ra ee eda 16 Declaration of conformity eene nennen nennen nennen ANKENN ENAA ren nnne nnns 17 Country region specific safety statements sssssssssssssseeeeeeeen ener 18 Laser safety EC eene eren nnne en nennen nnne nennen 18 Canadian DOC statement sssssssssssssssseseeseeeeeerenen enne neret n nennen nns 18 Japanese VCCI statement ccc ettet ente en te d EY aa talas 18 Korean EMI statement rice ee rne inen aix cete Ree n Ce ERR eee FERqR daran Ae eeu hoa gen 18 Finnish laser statement 55 till e Sea ROE RUE RN add genu cu Lea ORNARE LAUR uA DE 19 2 Installation Chapter contents
187. rflow 178 cables 141 card slot errors 185 communications 163 configuration page printing 139 control panel display 139 curled paper 199 DIMM errors 181 190 dropouts 194 engine test 162 errormessages 176 formatter test 162 fuser errors 177 gray background 195 HP Jetdirect print servers 163 information pages 44 jams causes of 166 178 187 jams clearing print cartridge area 168 jams duplexer 172 jams locations 167 jams output areas 170 jams trays 169 light print 193 lines 195 200 Macintosh problems 204 memory insufficient 186 multifeeds 174 online Help 176 permanent storage errors 184 PostScript problems 205 print quality 191 Printer Status and Alerts 151 printing 140 142 PS errors 141 RAM disk errors 189 repeating defects 197 repeating images 202 skewed pages 175 198 slow printing 142 smeared toner 196 specks 194 text 198 202 tire tracks 200 tray selection 143 white spots 201 wrinkled paper 174 199 Troubleshooting tab HP Toolbox 40 U uninstalling HP Toolbox 43 UNIX driver support 25 USB port buffer overflow 178 connecting to 23 type included 5 user guide 41 V voltage specifications 7 Ww warranty print cartridge 15 service ID 156 washing off toner 168 wavy paper troubleshooting 199 ENWW Web browser requirements embedded Web server 35 HP Toolbox 39 HP Web Jetadmin 38 Web Jetadmin browsers supported 38 downloading 38 Web sites antic
188. rinter Many of these values can be overridden in the program or printer driver For a complete list of control panel items and possible values see the user guide To change a control panel setting see the user guide Configuration page Use the configuration page to view current printer settings to help troubleshoot printer problems or to verify installation of optional accessories such as memory DIMMs trays and printer languages ET NOTE Ifan HP Jetdirect print server is installed an HP Jetdirect configuration page prints as well The IP address of the HP Jetdirect print server appears on this page 44 Chapter 3 Operation ENWW To print a configuration page at the control panel 1 Press v Select button to open the menus 2 Use A Up button or Y Down button to scroll to INFORMATION and then press y Select button 3 Use 4 Up button or Y Down button to scroll to PRINT CONFIGURATION and then press v Select button An example of the configuration page follows The content of the configuration page varies depending on the options currently installed in the printer ET NOTE You can also obtain configuration information in the embedded Web server or the HP Toolbox For details see Using the embedded Web server on page 35 or see Using the HP Toolbox on page 39 3 1 mi 2 yg 22 A 5 m a 1 Printer Information Lists the model serial number
189. roblems on page 204 1 Does the control panel display show READY YES gt Go to step 2 NO Y The display is blank e Turn the printer off and then turn the printer on again and the printer fan is off e Check the power cord connections and the power switch e Plugthe printer into a different outlet e Check that the power supplied to the printer is steady and meets printer specifications See Electrical specifications on page 7 The display is blank e X Press a printer control panel button to see if the printer responds but the printer fan is on e Turn the printer off and then turn the printer on again The display is in the e Turn the printer off and then turn the printer on again When XXX MB appears on the control wrong language panel display press and hold down Y Select button until all three lights stay on This could take up to 10 seconds Then release Y Select button Press Y Down button to scroll through the available languages PressY Select button to save the appropriate language as the new default The display shows e Make sure that the appropriate language is selected at the printer control panel garbled or unfamiliar characters e Turn the printer off and then turn the printer on again A message other e Goto Table 7 8 Interpreting control panel messages on page 176 than READYappears on the printer control panel display 2 Can you print a configu
190. rol Panel Label Control Panel Overlay Norwegian N A Q5956 00014 PL Control Panel Label Control Panel Overlay Polish N A Q5956 00015 PT Control Panel Label Control Panel Overlay Portuguese N A Q5956 00016 RU Control Panel Label Control Panel Overlay Russian Q5956 00017 ZHCN Control Panel Label Control Panel Overlay Simplified Chinese N A Q5956 00018 ES Control Panel Label Control Panel Overlay Spanish N A Q5956 00019 Parts and diagrams ENWW ENWW Product name Description Product number Part number SV Control Panel Label Control Panel Overlay N A Q5956 00020 Swedish ZHTW Control Panel Label Control Panel Overlay N A Q5956 00021 Traditional Chinese TH Control Panel Label Control Panel Overlay Thai N A Q5956 00022 TR Control Panel Label Control Panel Overlay N A Q5956 00023 Turkish Cables and interfaces Enhanced l O EIO cards HP Jetdirect 620n Fast J7934A J7934A HP Jetdirect print server Ethernet 10 100Base TX multiprotocol EIO network print server cards Enhanced I O EIO cards HP Jetdirect 680n 802 11b J6058A J6058A HP Jetdirect print server wireless internal print server multiprotocol EIO network cards Enhanced l O EIO cards HP Jetdirect Connectivity J4135A J4135A HP Jetdirect print server card for USB serial and multiprotocol EIO network LocalTalk connections cards Paralle
191. rowser requirements embedded Web server 35 HP Toolbox 39 HP Web Jetadmin 38 buffer overflow error messages 178 buttons control panel 29 ENWW C cables connecting 23 troubleshooting 141 Canadian DOC statement 18 capacities trays 4 10 card slot errors 185 cartridge door removing cartridges cleaning near 52 error messages 188 190 features 5 life expectancy 49 low toner message 49 memory tag 70 non HP 48 operations 66 out of toner message 50 paper jams clearing from recycling 16 status viewing with embedded Web server 36 status viewing with HP Toolbox 40 storing 48 supplies status page 46 148 supply level checking 49 warranty 15 characters misformed circuit diagrams 212 classes 218 cleaning fuser 53 paper path 52 printer 52 cleaning page printing 53 cold reset 158 communications troubleshooting 163 compact flash 125 168 198 initialization 159 CompactFlash 159 configuration page printing 44 146 troubleshooting 139 configurations models 2 connecting cables 23 consumables See supplies control panel buttons 29 default settings restoring Diagnostics menu 154 error messages 176 information pages 144 language selecting 30 139 lights 29 menu map printing 30 44 145 menus 144 153 online Help 176 print cartridge supply level checking 49 removing 87 Resets menu Service menu 155 troubleshooting 139 counterfeit supplies 48 covers 500 sheet paper feeder 211 back
192. rrent job Follow the next steps to replace the supply 1 Open the top cover 2 Remove print cartridge 3 Install new print cartridge 4 Close the top cover TRAY XX TYPE SIZE alternates with To change size or type press Y This message states the current type and size configuration of the paper tray and allows you to change the configuration To change the paper size or type press Select button while the message is present To clear the message press the gt Back button while the message is present e Setsize and type to ANY if the tray is used frequently for different sizes or types e Setsize and type to a specific setting if printing with only one type of media TRAY XX OPEN OR EMPTY alternates with current status message The tray cannot feed paper to the printer because tray X is open and must be closed for printing to continue Check the trays and close any that are open UNSUPPORTED DATA ON FS DIMM IN SLOT X alternates with To clear press Y The data on the DIMM is not supported The DIMM might need to be replaced Turn the printer off before removing it Press Y Select button to continue USE TRAY XX TYPE SIZE alternates with To change press A Y To use press Y The printer did not detect the type and size of media requested The message shows the most likely type and size available and the tray in which they are available Pr
193. rsists the mirror in the laser scanner might be dirty Replace the laser scanner see Laser scanner on page 98 gt If the image defect persists replace the ECU see ECU on page 103 8 Ifthe image defect persists replace the formatter see Formatter on page 89 This defect typically occurs when the print cartridge has far exceeded its rated life of 6 000 Q6511A or 12 000 Q6511X pages For example if you are printing a very large quantity of pages with very little toner coverage 1 Perform a half self test functional check If the drum is damaged replace the print cartridge 2 Runa cleaning page If the image defect persists replace the fuser see Fuser on page 93 3 If the image defect persists check the printer for other sources of contamination or damage in the paper path and clean or replace parts as necessary ET NOTE This type of image defect might also be a repetitive defect See Repeating defects on page 197 200 Chapter7 Troubleshooting ENWW White spots on black 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 10 3 Make sure that the environmental specifications for the printer are being met See Operating environment on page 9 4 Replace the print cartridge Scattered lines 1 Make sure that
194. rts only appear for your jobs Even if you set alert options for all printers not all of the selected options will apply to all printers For example when you select the option to notify you when the print cartridges are low directly connected printers that support Printer Status and Alerts generate a message when the print cartridges are low However none of the networked printers generate this message unless the alert affects a user specific job ENWW Troubleshooting tools 151 To select status messages 1 Open Printer Status and Alerts in one of these ways e Double click the Printer Status and Alerts tray icon which is near the clock in the Tray Manager e On the Start menu click Programs click Printer Status and Alerts and then click Printer Status and Alerts 2 Click the Options icon on the left side of the window 3 In the For field select the printer driver for this printer or select All Printers 4 Clear the options for the messages that you do not want to appear and select the options for the messages that you do want to appear 5 n Status check rate select how frequently you want the software to update the printer status information that the software uses to generate the messages The status check rate might not be available if the network administrator has restricted the rights to this function To view status messages and information On the left side of the window select the printer for which you want to s
195. rvice agreements D Supported types and sizes of print media Column Tray 1 Dimensions Weight Capacity heading Minimum size custom 76 x 127 mm 60 to 199 g m 16 to 53 Ib 100 sheets of 75 g m 8 x 5 inches 20 Ib paper Maximum size 216 x 356 mm custom 8 5 x 14 inches Transparency Same as preceding Thickness 0 10 to 0 14 mm 75 typical minimum and 0 0039 to 0 0055 inch maximum paper sizes Labels Thickness 0 10 to 0 14 mm 0 0039 to 0 005 50 typical inch Envelopes Up to 90 g m 16 to 24 Ib Up to 10 The printer supports a wide range of sizes See the printer software for supported sizes To print on custom size paper see the user guide Capacity can vary depending on media weight and thickness as well as on environmental conditions Smoothness 100 to 250 Sheffield oon ET NOTE You might experience some jams when using any media that is less than 178 mm 7 inches long These jams might be caused by media that has been affected by environmental conditions For optimum performance make sure that you are storing and handling the media correctly see Printing and paper storage environment on page 12 Tray 2 250 sheet tray and Dimensions Weight Capacity tray 3 500 sheet tray 10 Chapter 1 Product Information ENWW ENWW Letter 216 x 279 mm 60 to 120 g m 16 to 321b 250 sheets of 75 g m 20 Ib media 8 5 x 11 inches A4 210 x 297 mm 8 3 x
196. s Features 5 Chapter 1 Table 1 8 Print cartridge continued HP LaserJet 2410 printer The HP smart printing supplies program automatically alerts when toner is low HP LaserJet 2420 Series printer The HP smart printing supplies program automatically alerts when toner is low HP LaserJet 2430 Series printer The HP smart printing supplies program automatically alerts when toner is low Table 1 9 Energy savings HP LaserJet 2410 printer The printer automatically conserves electricity by reducing power consumption when it is not printing As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR guidelines for energy efficiency HP LaserJet 2420 Series printer The printer automatically conserves electricity by reducing power consumption when it is not printing As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR guidelines for energy efficiency HP LaserJet 2430 Series printer The printer automatically conserves electricity by reducing power consumption when it is not printing As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR guidelines for energy efficiency Table 1 10 Economical printing HP LaserJet 2410 printer N up printing multiple pages on one sheet saves paper Duplex printing manual duplexing only saves pa
197. s 151 solenoids diagrams 209 operations 64 tray 1 removing 119 tray 2 removing 120 space requirements 22 specifications accessibility 6 acoustic emissions 9 electrical 7 energy use 6 envelopes 13 environmental 22 labels 14 media 10 memory 4 operating environment 9 paper 11 physical 7 speed 4 transparencies 14 trays 4 specks troubleshooting speed processor 4 specifications 4 troubleshooting 194 201 142 spots troubleshooting 194 201 static precautions 72 status e mail alerts 41 Information tab embedded Web server 36 lights control panel 29 Printer Status and Alerts 151 supplies page printing 46 148 toner level checking 49 viewing with HP Toolbox 40 Status tab HP Toolbox 40 stopped printing troubleshooting 142 storing envelopes 14 paper 12 storing print cartridges 48 supplies memory errors 176 non HP 48 188 ordering 218 recycling 16 status page printing 46 148 status viewing with embedded Web server 36 status viewing with HP Toolbox 40 toner level checking 49 support 218 switch boxes switches diagrams 208 on off 3 system requirements drivers 25 embedded Web server 35 HP Toolbox 39 HP Web Jetadmin 38 printing software 24 163 T technical support 218 Technical Training HP 218 telephone numbers ordering supplies 218 temperature requirements 9 tests engine formatter 162 162 Index 259 paper path 154 self 159 text troubleshooting blurry
198. scanner RC1 4128 000CN Internal components 1 of 4 on page 225 ECU 110 127 V RM1 1516 000CN Internal components 1 of 4 on page 225 ECU 220 240 V RM1 1524 000CN Internal components 1 of 4 on page 225 Eliminator static charge RC1 4025 000CN Internal components 3 of 4 on page 233 Fan RK2 0571 000CN Internal components 2 of 4 on page 229 Fan sub RK2 0573 000CN Internal components 1 of 4 on page 225 Feed guide assembly RM1 1504 000CN Internal components 3 of 4 on page 233 Feed guide assembly lower RM1 1507 000CN Internal components 2 of 4 on page 229 Fixing drive side plate assembly RM1 1500 000CN Internal components 3 of 4 on page 233 Alphabetical parts list 239 240 Chapter 8 Table 8 8 Alphabetical parts list continued Description Foot rubber Part number RA0 1003 000CN Table and page Internal components 1 of 4 on page 225 Formatter network versions Q3955 60003 Internal components 1 of 4 on page 225 Formatter non network versions Q3953 60001 Internal components 1 of 4 on page 225 Fuser 110 127 V RM1 1491 000CN Internal components 2 of 4 on page 229 Fuser 220 240 V RM1 1531 000CN Internal components 2 of 4 on page 229 Gear assembly RM1 1512 000CN Internal components 2 of 4 on page 229
199. scription of the RAM disk menu items in System Setup submenu RAM DISK IS WRITE PROTECTED alternates with Current status message The RAM disk is protected and no new files can be written to it Use the Device Storage Manager in HP Web Jetadmin to disable the write protection RAM DISK NOT INITIALIZED alternates with Current status message The file system has not been initialized Use HP Web Jetadmin to initialize the file System REPLACE CARTRIDGE For help press alternates with current status message Pages remaining for this supply has reached the low threshold The printer was set to stop printing when a supply needs to be ordered To continue printing press Y Select button to exit the printer message then press Y Select button The message becomes ORDER CARTRIDGE LESS THAN XXXX PAGES warning ENWW Understanding printer messages 189 Table 7 8 Interpreting control panel messages continued Control panel message Description Recommended action Follow the next steps to replace the supply 1 Open the top cover 2 Remove print cartridge 3 Install new print cartridge 4 Close the top cover REPLACE CARTRIDGE To continue press Y The number of pages remaining for this supply has reached the low threshold The printer was set to continue printing when a supply needs to be ordered Press Y Select button to continue printing the cu
200. se Idaho 83714 1021 USA declares that the product Product Name HP LaserJet 2410 2420 2430 printer including optional accessory 500 Sheet Input Tray Q5963A Regulatory Model Number BOISB 0406 00 Product Options ALL conforms to the following Product Specifications Safety IEC 60950 1999 EN60950 2000 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A11 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR 22 1997 EN 55022 1998 Class B EN 61000 3 2 1995 A14 EN 61000 3 3 1995 A1 EN 55024 1998 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 1998 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems The product includes LAN Local Area Network options When the interface cable is attached to LAN connectors the product meets the requirements of EN55022 Class A in which case the following applies Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must
201. se adhesives compatible with the heat and pressure in the printer The extra flaps and strips might cause wrinkling creasing or even jams and might even damage the fuser Envelope margins The following gives typical address margins for a commercial 10 or DL envelope Type of address Top margin Left margin Return address 15 mm 0 6 inch 15 mm 0 6 inch Delivery address 51 mm 2 inches 89 mm 3 5 inches ET NOTE Forthe best print quality position margins no closer than 15 mm 0 6 inch from the edges of the envelope Avoid printing over the area where the envelope seams meet Envelope storage Proper storage of envelopes helps contribute to print quality Envelopes should be stored flat If air is trapped in an envelope creating an air bubble then the envelope might wrinkle during printing Labels CAUTION To avoid damaging the printer use only labels recommended for laser printers To prevent serious jams always use tray 1 to print labels and always use the rear output bin Never print on the same sheet of labels more than once or print on a partial sheet of labels When selecting labels consider the quality of each component e Adhesives The adhesive material should be stable at 200 C 392 F the printer fusing temperature e Arrangement Only use labels with no exposed backing between them Labels can peel off sheets with spaces between the labels causing serious jams e Curl Prior to printing
202. ssssssssssssssssseee eee 218 A H HH 218 ACCESO Maita di ida 219 Accessories and SUpplies ce ecccccececeeeeeeeeeeeaeceeceeeeesedecaaanaeeeeeeeeeeseaeaaaaaaeeeeeeeeeteeeeee 219 oc M 222 Internal components encre ae e hare d de Ra en a Ende tp HE Rua eR interina 224 Tray 2 pickup assembly cinco Eee Dr tree Lease Devine Letra De ia Dead 236 Alphabetical parts liSt oooocoooooocononiccccnnnnccconononcnnnnnnnononnconcnnnnnnnn nn nn cnn nnn ana nene erre anne nn nn nn n sh nennen eren nnne 238 Numerical parts liSt aora ias 246 255 ENWW List of tables Table 1 1 Table 1 2 Table 1 3 Table 1 4 Table 1 5 Table 1 6 Table 1 7 Table 1 8 Table 1 9 Table 1 10 Table 1 11 Table 1 12 Table 1 13 Table 1 14 Table 1 15 Table 1 16 Table 5 1 Table 5 2 Table 7 1 Table 7 2 Table 7 3 Table 7 4 Table 7 5 Table 7 6 Table 7 7 Table 7 8 Table 7 9 Table 7 10 Table 8 1 Table 8 2 Table 8 3 Table 8 4 Table 8 5 Table 8 6 Table 8 7 Table 8 8 Table 8 9 ENWW Feature designations for HP LaserJet 2400 Series printers ssseene 2 je REED 4 RROSOIUUOM M eld 4 Paper handing eec 4 Memory and ProcaS SOl asiciora o 4 Interface connections and networking ssssseeenen nenn
203. t with the font ID The number indicates the CompactFlash slot where the font is stored e SOFT Downloaded fonts which stay resident in the printer until other fonts are downloaded to replace them or until the printer is turned off e INTERNAL Fonts that permanently reside in the printer Font ID is the number you assign to soft fonts when you download them through software Checking the printer configuration 47 Managing the print cartridge This section provides information about HP print cartridges their life expectancies how to store them and how to identify genuine HP supplies Information also appears about non HP print cartridges e HP print cartridges on page 48 e Non HP print cartridges on page 48 e Print cartridge authentication on page 48 e Print cartridge storage on page 48 e Print cartridge life expectancy on page 49 e Checking the supply level on page 49 e Cartridge low and cartridge out conditions on page 49 HP print cartridges When you use a genuine HP print cartridge you can obtain several types of information such as the following e Amount of toner remaining e Estimated number of pages remaining e Number of pages printed Non HP print cartridges Hewlett Packard Company cannot recommend use of non HP print cartridges either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality Service or repair r
204. t y button to select INFORMATION 4 Press the Down Arrow v button to scroll to PRINT CONFIGURATION 5 Press the Select v button to select PRINT CONFIGURATION 162 Chapter7 Troubleshooting ENWW Interface troubleshooting ENWW The following sections provide instructions for interface troubleshooting Communications checks ES NOTE Communication problems are normally the customer s responsibility Time spent attempting to resolve these problems might not be covered by the Hewlett Packard product warranty Refer the customer to the network administrator for assistance in troubleshooting network problems If the printer is not connected directly to a Windows or MS DOS based host see ElO troubleshooting on page 163 A CAUTION HP LaserJet printers are not designed to work with mechanical switch box products that don t have correct surge protection These devices generate high transient voltages that cause permanent damage to the formatter This circumstance is not covered by the Hewlett Packard product warranty Computer direct connect parallel test After the printer is installed verify communications by bypassing the Windows driver between the printer and the IBM compatible computer Type the following information at the MS DOS prompt C DIR gt LPT1 Enter for printing to parallel port 1 The printer should print a directory listing of the C directory You might need to press Select 7 on the control
205. tch 4 Door switch 5 Test print switch 6 Tray 1 paper detection sensor 7 Tray 2 Top of page sensor 8 Top of page sensor 9 Duplex sensor 208 Chapter7 Troubleshooting ENWW ENWW Motors fans and solenoids Figure 7 9 Motors fans and solenoids HP LaserJet 2400 series Fuser motor 2 Main motor 3 Tray 1 pickup solenoid 4 Main fan 5 Tray 2 pickup solenoid 6 Sub fan Printer component locations 209 PCAs Figure 7 10 PCAs HP LaserJet 2400 series 1 Engine controller PCB 2 High voltage power supply PCB 210 Chapter Troubleshooting ENWW 500 Sheet paper feeder Figure 7 11 500 Sheet paper feeder HP LaserJet 2400 series p p o o 2 2 o o s o te Io t o gt O o z2 2 o o o o o eile pele S 99 892 2 2 3 iL oajo 0 211 Printer component locations ENWW Wiring diagrams The following figures show HP LaserJet 2400 Series printer wiring and circuitry layout
206. ted on the media pick up Clean or replace the separation roller Separation roller The media pick up roller may be worn irregularly Replace the affected roller and separation pad assembly The registration assembly is defective Replace the registration assembly see Registration assembly on page 129 Tray 2 is defective Replace tray 2 ss OU L un ENWW Media handling problems 175 Understanding printer messages Printer messages that appear on the control panel display relay the normal status of the printer such as Processing or an error condition such as CLOSE TOP COVER that needs attention Table 7 8 Interpreting control panel messages on page 176 lists the most common messages that require attention or that might raise questions Messages are listed in alphabetical order first with numeric messages at the end of the list Using the printer online Help system This printer features an online Help system on the control panel that provides instructions for resolving most printer errors Certain control panel messages alternate with instructions about gaining access to the online Help system Whenever a message alternates with For help press press Help button to view the help and use 4 Up button and v Down button to scroll through the message To exit the online Help system press Menu Resolving persistent messages When some messages appear for example requests to load a tray or a message that a previ
207. tem Laser printing requires the interaction of several different technologies including electronics optics and electrophotographics to provide a printed page Laser beam Jf pe QU Primary charging K Xx Cleaning blade e Print Blade cartridge 2 a per pes Photosensitive drum Developing cylinder Static eliminator Transfer charging roller Figure 5 7 Print cartridge diagram Each process functions independently and must be coordinated with the other printer processes Image formation consists of the following five processes e Electrostatic latent image formation e Developing e Transfer e Fusing e Drum cleaning The five processes contain eight steps which are shown in the figure Figure 5 8 Image formation system on page 66 and described in the following sections Electrostatic latent image formation block Media path 4 Rotational direction of the drum 2c E CE 8 Development Developing block k dab DN Figure 5 8 Image formation system 66 Chapter 5 Theory of operation ENWW Step 1 Primary charging Dc and ac biases are applied to the primary charging roller which transfers a uniform negative potential to the photosensitive drum Primary charging roller JT Figure 5 9 Primary charging Step 2 Laser beam exposure The laser beam scans the photosensitive drum to neutralize negative charges on parts of the drum An electrostatic latent image is forme
208. ternal components 1 of 4 on page 225 RC1 4130 000CN Duct arm Internal components 2 of 4 on page 229 RC1 4131 000CN RC1 4132 000CN Duct cooling Lever test switch Internal components 2 of 4 on page 229 Internal components 2 of 4 on page 229 RC1 4133 000CN Holder main fan Parts and diagrams Internal components 2 of 4 on page 229 ENWW ENWW Table 8 9 Numerical parts list continued Part number Description Table and page RC1 4134 000CN Holder sub fan Internal components 1 of 4 on page 225 RC1 4135 000CN Plate Covers on page 223 RC1 4136 000CN Plate protective Internal components 1 of 4 on page 225 RC1 4137 000CN Cam contact Internal components 1 of 4 on page 225 RC1 4138 000CN Lever Internal components 1 of 4 on page 225 RC1 4140 000CN Spring compression Internal components 1 of 4 on page 225 RC1 4148 000CN Cover left Covers on page 223 RC1 4150 000CN RC1 4151 000CN Cover DIMM Cover right front Covers on page 223 Covers on page 223 RC1 4156 000CN Cover right rear Covers on page 223 RC1 4157 000CN Cover right lower Covers on page 223 RC1 4159 000CN Cover right upper Covers on page 223 RC1 4169 000CN Holder switch link Internal components 2 of 4 on page 229
209. ters the Sleep mode Diagnostics menu Administrators can use this menu to isolate parts and to troubleshoot jam and print quality issues The following section lists the settings and their possible values in the DIAGNOSTICS menu The default value for each setting is the one that has an asterisk next to it Table 7 2 Diagnostics menu Item Values Explanation PRINT EVENT LOG No values available Press the Select Y button to generate a list of the 50 most recent entries in the event log The printed event log shows the error number page count error code and description or personality that was in use when the event occurred SHOW EVENT LOG No values available Use the Up Arrow A button or the Down Arrow V button to scroll through the event log contents PAPER PATH TEST No values available Generate a test page which is useful for testing the paper handling features of the printer e PRINT TEST PAGE e PRINT TEST PAGE Press the Select Y button to start the paper path test e SOURCE using the source tray destination output bin duplex and number of copies settings that you set in the other items on the Paper Path Test menu Set the other items before selecting PRINT TEST PAGE e DESTINATION e DUPLEX COPIES e SOURCE Select the tray for the paper path that you want to test You can select any tray that is installed Select ALL TRAYS to e ALL TRAYS test the paper path for every tray Paper must be
210. the following procedure to convert the Service ID into the installation date 1 Add 1990 to YY to determine the actual year that the printer was installed 2 Divide DDD by 30 and add 1 to the remainder The total is the month 3 The remainder from the calculation in step 2 is the day of the month Using the Service ID 12287 as an example the date conversion is as follows e 12 1990 2002 so the year is 2002 e 287 divided by 30 9 with a remainder of 17 Add 1 to 9 to get 10 so the month is October 156 Chapter7 Troubleshooting ENWW e The remainder from the above calculation is 17 so that is the day of the month e The complete date is 17 October 2002 A 6 day grace period is built into the date system ENWW Control panel menus 157 Printer resets and power on modes The following sections describe the types of printer resets and power on modes Cold reset A cold reset unlocks menus that have been previously locked and sets all control panel menu items including ElO settings back to the factory defaults However it does not clear the values in the service menu such as the serial number and page counts ET NOTE Before performing a cold reset print a menu map and a configuration page see Menu map on page 145 and Configuration page on page 146 Use the information on the configuration page to reset any customer set printer configuration values that the cold reset procedure changes To perform a cold reset
211. ts 2 of 4 on page 229 Tray 2 pickup assembly RM1 1481 000CN Tray 2 pickup assembly on page 237 Tray 2 pickup roller RL1 0542 000CN Tray 2 pickup assembly on page 237 ENWW Alphabetical parts list 245 246 Chapter 8 Numerical parts list Table 8 9 Numerical parts list Part number Q3953 60001 Description Formatter non network versions Table and page Internal components 1 of 4 on page 225 Q3955 60003 Formatter network versions Internal components 1 of 4 on page 225 RAO0 1003 000CN Foot rubber Internal components 1 of 4 on page 225 RAO0 1068 000CN Cap continuity Internal components 4 of 4 on page 235 RAO 1172 000CN Gear 17t Internal components 3 of 4 on page 233 RC1 0922 000CN Bushing transfer right Internal components 4 of 4 on page 235 RC1 0939 000CN Pad separation Internal components 4 of 4 on page 235 RC1 3665 000CN Bushing Internal components 2 of 4 on page 229 RC1 3935 000CN Guide feed Internal components 4 of 4 on page 235 RC1 3936 000CN RC1 3937 000CN Cover registration Arm pad Internal components 4 of 4 on page 235 Internal components 4 of 4 on page 235 RC1 3939 000CN Lever sensor Internal components 4 of 4 on page 235 RC1 3946 000CN Base plate front Internal components 1 of 4 on page 225
212. ts submenu on page 153 When you replace a formatter or restore factory settings in a country region that uses A4 as the standard paper size use this item to reset the default paper size to A4 see Cold reset on page 158 Letter and AA are the only cold reset values available Service ID This information appears on the configuration page see Configuration page on page 146 which eliminates the need for customers to keep paper receipts for proof of the warranty The Service ID contains a born on date which is set when the printer is first used by the customer through either the on board clock set to GMT at the factory or through a time server on the customer s network if one is available Restoring the Service ID If you replace the formatter the date is lost Use this menu item to reset the value to the date that the printer was first used The date format is YYDDD Use the following procedure to calculate the date 1 To calculate YY subtract 1990 from the calendar year For instance if the printer was first used in 2002 calculate YY as follows 2002 1990 12 YY 12 2 Subtract 1 from 10 October is the tenth month of the year 10 1 9 or Multiply 9 by 30 9 x 30 270 or Add 17 to 270 270 17 287 DDD 287 or Placeholder for option element Converting the Service ID to an actual date You can use the printer Service ID number to determine whether the printer is still under warranty Use
213. tter and the ECU dc controller on the same product Failure to follow these steps exactly will likely result in additional service required 1 Turn the printer off 2 Remove the old formatter and replace it with the new formatter 3 Turn the printer on and wait five minutes after reaching the Ready state ET NOTE A five minute wait time is required at certain points in the parts replacement process in order to allow the NVRAM settings to be written 4 Turn the printer off 5 Remove the old ECU and replace it with the new ECU 6 Turn the printer on and wait five minutes after reaching the Ready state ET NOTE A five minute wait time is required at certain points in the parts replacement process in order to allow the NVRAM settings to be written 7 Print a configuration page and verify the settings against the original settings on a recent configuration page if possible Specifically verify the printer series and bundle for example LJ2420d LJ2430dtn etc and the printer serial number If the printer configuration settings differ from the settings prior to the parts replacements the printer settings will need to be reset which can be done with the help of HP Advanced Technical Support ATS 160 Chapter7 Troubleshooting ENWW ENWW Proper replacement of the Formatter only 1 2 3 Turn the printer off Remove the old formatter and replace it with the new formatter Turn the printer on and wait five minut
214. tthe solenoid off of the printer chassis ENWW Tray 1 solenoid 119 Tray 2 solenoid 1 Remove all of the covers see Covers on page 76 Remove the control panel see Control panel on page 87 Remove the formatter see Formatter on page 89 Remove the right side handle see Right side handle on page 101 Remove the ECU see ECU on page 103 Remove the gear assembly see Gear assembly on page 115 DU BUCO GR A ue p Remove one screw callout 1 Figure 6 46 Removing the tray 2 solenoid 8 Lift the solenoid off of the printer chassis 120 Chapter6 Removal and replacement ENWW E label reader memory tag 1 Remove the right side cover see Right side cover on page 76 the back cover see Back cover on page 76 the I O cover see O cover on page 80 the left side cover see Left side cover on page 81 the top right cover see Top right cover on page 83 and the top cover see Top cover on page 83 2 Disconnect one cable callout 1 and then thread the cable through the hole in the printer chassis Figure 6 47 Removing the e label reader 1 of 2 ENWW E label reader memory tag 121 3 Remove one screw callout 2 Figure 6 48 Removing the e label reader 2 of 2 4 Liftthe e label reader out of the printer 122 Chapter 6 Removal and replacement ENWW ENWW Remove the right side cover see the back cover see the I O cover see the left side c
215. tton until the preferred language appears 3 Press y Select button to save the preferred language Printing control panel menus To see the current settings for the menus and items that are available at the control panel print a control panel menu map You might want to store the menu map near the printer for reference ET NOTE Fora complete list of the items that are available in the control panel menus see the user guide To print a control panel menu map 1 Press Menu to open the menus 2 Use 4 Up button or Y Down button to scroll to INFORMATION and then press Select button 3 Use 4 Up button or Y Down button to scroll to PRINT MENU MAP and then press Select button Chapter 3 Operation ENWW Selecting which tray is used for printing ENWW You can select how the printer pulls media from the trays The following sections provide information about configuring the printer to pull media from specific trays Understanding tray order on page 31 Customizing tray 1 operation on page 31 Printing by type and size of media locking trays on page 32 Feeding media from tray 1 manually on page 33 Understanding tray order When the printer receives a print job it selects the tray by trying to match the requested media type and size with what has been loaded in the trays Using an autoselect process it searches all available trays for the paper that satisfies the request starting with t
216. u09 ano S E m ves HB 9 ons NI E 6 SES HB 6 9S z 8 9 S HB OL d8 S 5 pm l L ZES HB LL HLAJ ONS Aves L la 3253 E 9 ses HB ZL 1OQN sisp Z do 235 E S 6es HB El LOGA 337 y OPS bl YLINS ONO e MS HB SL ZOA S 3 z zvS HD 91 ZOON w T3 E E vS HB ZL YLW3 ON9 Wvz Z zs HOZ p E Yybz es HB e Ea e a uraJano y vs Hap 3 c E E 2 8 3 Hpz aN9 E SS HBS 2 mete l AES urz aNo o 9S HB 9 els lt 5 ez ner ZH 1S HBL JTS S Ez ano 3 dL 5 J 8 murs SHSISS Ace fg 8S HB 8 S QA 58 A EJAND 6 6s HB 6 SNSdOL E sss P Ye add ae Pt Gol an Ae EJaN9 or ols HB o ano z ass ari snsowo i Hs S e b N a A 48S 6 g7 E INTENL zh zis Hz gt 5 5 aoje ajeno If 2 ment EL els HBe E 8 ae S l 8 E SNSdOl i vis Hor 2 HE P E A E avasl i sis Hesi 2 s aS 0 5 8 BOS s es NS s SNSdnd Br gis HB9 o El Sgt ELSE BE gies E M E ouoovud Zt us Hel S x 8 Bx 9HOOvAG BL ss Heei gt a oovsud jer eis Ber 9 ES 5 m T MONAL oz OZS jB oz 1 SL3 2 WMaoqsud Lz ize HD iz e aS SL S o vL 1 9 97 E WMdHL zz us ezz QUE x y 2 zZ gofa 8 i z 359 2 gt 00d Ez ezs Bec 2 za 323 E Su L YL atas E 3 ES z z un Adal pz ves HD vz Jj e LB en oov a sz gzs HB oz sla 8 5 co WMdodAa pz gzs HD oz 2 je E sis D gt 213 iagrams d iring t diagram 2 of 2 Ircul Figure 7 13 C ENWW Figure 7 14 ECU wiring 1 FM1 main fa
217. um life 50 4 Maintenance Chapter Contents erret e o a id RR ER ee HEN ERE urere Ree 51 Cleaning the Print e 52 Cleaning Me outside UEM 52 Cleaning the paper path and print cartridge areas cececeeecceeceeeeeeeeeeeeeeeneceeaeeeeeeeneees 52 To clean the inside of the printer 52 Cleaningiihe TUS v E 53 Torun the Cleaning page nter ect oct asia te lau dede 53 5 Theory of operation Chapter cortents pat rri den aet ELE E ERRARE REGE EMEN A E EE FERE a BERI CREER ERECTUS REN TCR 55 Introduction m EMM 56 Internal COMPONENTS airoso lA di E 57 a E cnr ar crT reer rere meer err er 59 Engine control Byz Ser 61 ECTS nennen nennen nen nnre nen tennre rennen irent rnit nennen renes 63 Pickup feed delivery system 2 reader cere cake er kde kk cere E YE RR ee v e v nee 64 Image formation system ssssssssssssssseeeee eee enn en nne nn en nen rr nnne nennen nnn nne 66 Step 1 Primary charglng iieri Leone Leinen esae etae ELE Dee ao EDI REEL aes 67 Step 2 Laser beam exposure sssssssssssssssseeeeeee nene nennen nennen nennen nennen nens 67 Step 3 Developlng nre Ih otn Le Ren ERR ERR e ERAN e xS REX Re eu gN aeo RON EORR a ARN ER RETE 67 Step Ic c ties 68 Step 9 SeparallOn cet tr ERR dins di idad 68 otop G HUIpe
218. und power and pressure level HP LaserJet 2400 series Sound power level Declared per ISO 9296 Printing HP LaserJet 2410 Lwag 6 6 Bels A 66 dB A Printing HP LaserJet 2420 Lwag 6 7 Bels A 67 dB A Printing HP LaserJet 2430 Lwag 6 8 Bels A 68 dB A Ready HP LaserJet 2410 Essentially Inaudible Ready HP LaserJet 2420 Essentially Inaudible Ready HP LaserJet 2430 Essentially Inaudible Sound pressure level Declared per ISO 9296 Printing HP LaserJet 2410 Loam 52 dB A Printing HP LaserJet 2420 Loam 53 dB A Printing HP LaserJet 2430 Loam 53 dB A Ready HP LaserJet 2410 Essentially Inaudible Ready HP LaserJet 2420 Essentially Inaudible Ready HP LaserJet 2430 current information N 33 ppm on A4 size a BR o Operating environment Essentially Inaudible SSS ea ea a a Values subject to change See www hp com support lj2410 www hp com support lj2420 or www hp com support lj2430 for HP LaserJet 2410 speed is 24 ppm on A4 size HP LaserJet 2420 speed is 28 ppm on A4 size HP LaserJet 2430 speed is Configuration tested HP LaserJet 2410 Base printer simplex printing with A4 paper size Configuration tested HP LaserJet 2420 Base printer simplex printing with A4 paper size Configuration tested HP LaserJet 2430 Base printer simplex printing with A4 paper size Environmental
219. upport ATS Printer resets and power on modes 161 Test pages Printing test pages helps you determine whether or not the printer engine and the formatter are functioning Engine test page To verify that the printer engine is functioning print an engine test page To print an engine test page press the engine test page switch on the formatter see callout 5 in Figure 7 8 Sensors and switches HP LaserJet 2400 series on page 208 The test page should have a series of vertical lines The test page prints from the last tray that you used to print unless the printer has been turned off and then turned on again since the most recent print job If the printer has been turned off and then on again since the most recent print job then the page will print from tray 2 The printer will continuously print test pages as long as the test page Switch is depressed The printer will not print a test page if it is in Sleep mode ET NOTE A damaged formatter might interfere with the engine test If the engine test page does not print try removing the formatter and performing the engine test again If the engine test is then successful the problem is in the formatter the control panel or the cable that connects them Formatter test page To verify that the formatter is functioning print a configuration 1 Press the Select y button to open the menus 2 Press the Down Arrow Y button to scroll to INFORMATION 3 Press the Selec
220. ure the trays this way and then select a certain type and size in the printer driver the printer automatically selects the tray loaded with that type or size You do not have to select a specific tray selecting by source Configuring the printer this way is especially helpful if the printer is shared and more than one person loads or removes media frequently Some older model printers have a feature that locks out trays to prevent printing on the wrong media Printing by type and size eliminates the need to lock trays For more information about types and sizes that each tray supports see Supported types and sizes of print media on page 10 ET NOTE To print by type and size from tray 2 or tray 3 it might be necessary to unload tray 1 and close it or to set TRAY 1 SIZE and TRAY 1 TYPE to types other than ANY on the Paper Handling menu at the printer control panel For more information see Customizing tray 1 operation on page 31 Settings in a program or the printer driver override control panel settings Program settings generally override printer driver settings To print by type and size of media Be sure to load the trays correctly See the user guide el At the printer control panel open the Paper Handling menu Select the paper type for each tray If you are unsure about which type you are loading such as bond or recycled check the label on the media package 32 Chapter 3 Operation ENWW ENWW 3 S
221. usiness text and graphics ProRes 1200 produces 1200 dpi printing for the best quality in line art and graphic images HP LaserJet print cartridges produce crisp sharp output Table 1 4 Paper handling HP LaserJet 2410 printer Includes a 100 sheet manual feed input tray and a 250 sheet input tray Compatible with an optional 500 sheet paper feeder Manual duplexing is available HP LaserJet 2420 Series printer Includes a 100 sheet manual feed input tray and a 250 sheet input tray Compatible with an optional 500 sheet paper feeder The HP LaserJet 2420d and 2420dn printers include a duplex printing accessory duplexer for automatic two sided printing HP LaserJet 2430 Series printer Includes a 100 sheet manual feed input tray and a 250 sheet input tray The HP LaserJet 2430dtn printers include a duplex printing accessory duplexer for automatic two sided printing Table 1 5 Memory and processor HP LaserJet 2410 printer Includes 32 MB of RAM Expandable up to 288 MB maximum memory 400 MHz processor speed HP LaserJet 2420 Series printer The HP LaserJet 2420 printer includes 32 MB of RAM expandable to 288 MB maximum memory The HP LaserJet 2420d printer includes 48 MB RAM expandable to 304 MB maximum memory HP LaserJet 2430 Series printer The HP LaserJet 2430 printer includes 48 MB of RAM expandable to 304 MB maximum memory The HP LaserJet 2430n printer inclu
222. uss head m4x10 XB4 7401 005CN Internal components 2 of 4 on page 229 Sensor pcb assembly RM1 1435 000CN Internal components 4 of 4 on page 235 Sheet RC1 4179 000CN Internal components 2 of 4 on page 229 Sheet static charge RC1 4070 000CN Internal components 4 of 4 on page 235 Alphabetical parts list 243 244 Chapter 8 Table 8 8 Alphabetical parts list continued Description Solenoid cassette Part number RK2 0528 000CN Table and page Internal components 2 of 4 on page 229 Solenoid multi purpose RK2 0526 000CN Internal components 2 of 4 on page 229 Spring compression RU5 2404 000CN Internal components 1 of 4 on page 225 Spring compression RC1 4140 000CN Internal components 1 of 4 on page 225 Spring compression RU5 2405 000CN Internal components 1 of 4 on page 225 Spring compression RU5 2401 000CN Internal components 3 of 4 on page 233 Spring compression RC1 4185 000CN Internal components 3 of 4 on page 233 Spring compression Spring compression RU5 2408 000CN RU5 2385 000CN Internal components 3 of 4 on page 233 Internal components 4 of 4 on page 235 Spring leaf RC1 4067 000CN Internal components 1 of 4 on page 225 Spring tension RU5 2406 000CN Covers on page 223 Spring tension RU
223. utput stack into tray 1 maintaining the same orientation with printed side down 2 To continue printing press Y Select button to exit the printer message and then press Y Select button to print No job to cancel The Stop button was pressed but there is no active job or buffered data to cancel The message appears for approximately 2 seconds before the printer returns to the ready state No action is necessary NON HP SUPPLY INSTALLED alternates with Current status message Economode disabled The printer has detected that the print cartridge is not a genuine HP supply This message appears until you install an HP cartridge or press Y Select button If you believe that you purchased a genuine HP supply go to http www hp com go anticounterfeit Any printer repair required as a result of using non HP supplies or unauthorized supplies is not covered under the printer warranty ORDER CARTRIDGE alternates with current status message The message first appears when about 16 6 000 page cartridge or about 8 12 000 page cartridge of the life remains in the print cartridge Make sure that you have a new cartridge ready Paused alternates with The printer is paused but continues to receive data until the memory is full The printer is not experiencing an error 1 Press Stop 2 Turn the printer off and then back on 188 Chapter7 Troubleshooting
224. utton 3 Menu button 4 Ready light 5 Data light 6 Attention light 7 Stop button 8 Down button 9 Back button 10 Select button 11 Up button Chapter 3 Operation ENWW Control panel buttons Button Function Help e Provides information about the message on the graphical display 5 Back e Backs up one level in the menu tree or backs up one numeric entry Exits menus if held down for more than 1 second Menu e Opens and closes the menus A Up e Navigates to the previous item in the list or increases the value of items that are numerical in nature Y Select e Clears an error condition when the condition is clearable o Saves the selected value for an item e Performs the action that is associated with the item that is highlighted on the graphical display Y Down e Navigates to the next item in the list or decreases the value of items that are numerical in nature Stop e Cancels the current print job in process and expels all of the active pages from the paper path The time that it takes to cancel the job depends on the size of the print job Press the button only once Also clears continuable errors that are associated with the canceled job Ez NOTE The control panel lights cycle while the print job is cleared from both the printer and the computer and then the printer returns to the ready state Ready light on Control panel lights
225. ve two screws callout 3 Figure 6 16 Removing the formatter 2 of 4 90 Chapter6 Removal and replacement ENWW 5 Rotate the formatter slightly at the back of the printer and then slide the formatter toward the back of the printer to clear two tabs callout 4 at the front of the formatter Figure 6 17 Removing the formatter 3 of 4 ENWW Formatter 91 6 Remove five screws callout 5 and then lift the formatter off of the formatter plate Figure 6 18 Removing the formatter 4 of 4 92 Chapter6 Removal and replacement ENWW Fuser 1 Remove the back cover see Back cover on page 76 and the I O cover see O cover on page 80 2 Remove the fuser cable cover by releasing one tab callout 1 on the cover and then rotating the back of the cover toward the center of the printer El E ld Figure 6 19 Removing the fuser 1 of 5 ENWW Fuser 93 3 Remove the duplexer inlet guide by releasing two tabs callout 2 on the guide and then sliding the guide toward the back of the printer Ve d Reinstallation tip Make sure that both tabs snap back into place when reinstalling the duplexer inlet guide 4 Disconnect two cables at the left inside of the printer callout 3 94 Chapter 6 Removal and replacement ENWW 5 Disconnect the fuser cable at the right side of the printer callout 4 Figure 6 21 Removing the fuser 3 of 5 ENWW Fuser 95 6 Remove four screws callout 5
226. w the computer to communicate with the printer by using a printer language Check the install notes Readme and late breaking Readme files on the printer CD ROM for additional software and languages The following printer drivers are included with the printer The most recent drivers are available at www hp com go lj2410 software www hp com go lj2420 software or www hp com go 12430 software Depending on the configuration of Windows based computers the installation program for the printer software automatically checks the computer for Internet access to obtain the latest drivers Operating system PCL 6 PCL 5 PS PPD Windows 98 Me x x x x Windows NT 4 0 x x x x Windows 2000 XP Server 2003 x x x x Macintosh OS x x 1 Not all printer features are available from all drivers or operating systems See the context sensitive help in the printer driver for available features PostScript PS Printer Description files PPDs ET NOTE If your system did not automatically check the Internet for the latest drivers during software installation download them from www hp com go l 2410_ software www hp com go 12420 software or www hp com go lj2430 software After you are connected click Downloads and Drivers to find the driver that you want to download You can obtain Model Scripts for UNIX and Linux by downloading them from the Internet or by requesting them from an HP authorized service or support provider F
227. water A CAUTION Do not use ammonia based cleaners on or around the printer Cleaning the paper path and print cartridge areas Over time particles of toner and paper accumulate inside the printer This can cause print quality problems during printing Cleaning the printer eliminates or reduces these problems To clean the inside of the printer 1 Turn the printer off and unplug the power cord 2 Open the top cover AN CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes Be careful not to touch the transfer roller the black rubber roller located underneath the print cartridge Skin oils on the roller can cause print quality problems 52 Chapter 4 Maintenance ENWW ENWW 4 With a dry lint free cloth wipe any residue from the paper path area and the print cartridge cavity 5 Reinstall the print cartridge and close the top cover E NOTE Ifthe print cartridge is difficult to reinstall make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly in place 6 Plugin the power cable and turn the printer on Cleaning the fuser Run the printer cleaning page to keep the fuser free of toner and paper particles that can sometimes accumulate Accumulation of toner and particles can cause specks to appear on the front or back side of your print jobs To ensure optimum print quality H
228. wer resolution or install more printer memory You might be missing a printer message that could help you solve the problem On the System Setup submenu on the Configure Device menu at the printer control panel temporarily turn the Clearable Warnings and Auto Continue settings off Then print the job again Printing stops in the middle of the job Stop might have been pressed Check that the power supplied to the printer is steady and that it meets printer specifications See Electrical specifications on page 7 Print speed is slower than expected A printer control panel setting is not taking effect Simplify the print job Add more memory to the printer Turn banner pages off See the network administrator Note that slower speeds should be expected if you are printing narrow paper printing from tray 1 using the HIGH 2 fuser mode or have set Small Paper Speed to SLOW Check settings in the printer driver or program The printer driver and program settings override printer control panel settings The print job is not formatted correctly Media does not feed correctly or is Check that you are using the correct printer driver See the user guide Check the program settings See the program online Help Try a different font Downloaded resources might have been lost You might need to download them again Make sure that the media is loaded correctly and that the guides are not too tight o
229. wing pages e Configure Device Use this page to configure all of the printer settings This page contains the traditional printer menus Information Paper Handling Configure Device and Diagnostics e Alerts On networks only Use this page to establish e mail alerts for various printer and supplies events e E mail On networks only Use this page in conjunction with the Alerts page to set up incoming and outgoing e mail as well as to establish e mail alerts e Security Use this page to set a password that must be typed to gain access to the Settings and Networking tabs Also use it to enable and disable certain features of the embedded Web server e Other Links Use this page to add or customize a link to another Web site The link you establish appears in the Other Links area on all embedded Web server pages The following permanent links always appear in the Other Links area HP Instant Support Order Supplies and Product Support e Device Information Use this page to name the printer and assign an asset number to it Use the name and e mail address for the primary contact who will receive information about the printer e Language Use this page to specify the language in which the embedded Web server information appears Networking tab The network administrator uses this tab to control network related settings for the printer when it is connected to an IP based network This tab does not appear if the printer is directly
230. work status and to manage printing functions from your computer instead of from the printer control panel The following are examples of what you can do through the embedded Web server e View printer status information e Specify the type of media that is loaded in each tray e Determine the remaining life for all supplies and order new supplies e View and change tray configurations e X View and change the printer control panel menu configurations e View and print internal pages e Receive notification of printer and supplies events e View and change the network configuration To use the embedded Web server you must have Microsoft Internet Explorer 4 or later or Netscape Navigator 4 or later The embedded Web server works when the printer is connected to an IP based network The embedded Web server does not support IPX based printer connections You do not have to have Internet access to open and use the embedded Web server Gaining access to the embedded Web server In a supported Web browser on your computer type the IP address for the printer To find the IP address print a configuration page ET NOTE After you navigate to the URL you can bookmark it so that you can return to it quickly in the future The embedded Web server has three tabs that contain settings for and information about the printer the Information tab the Settings tab and the Network tab Click the tab that you want to view See the following sections f
231. xists connect the computer directly to the printer with a parallel or USB cable change the port to LPT1 and try to print Check the interface cable connections Disconnect and reconnect the cable at the computer and the printer Test the cable by trying it on another computer If you are using a parallel connection make sure that the cable is IEEE 1284 compliant If the printer is on a network print a configuration page See Configuration page on page 44 If an HP Jetdirect print server is installed a Jetdirect page also prints Check the Jetdirect configuration page to verify that the network protocol status and settings are correct for the printer To verify that no computer problem exists print from another computer if possible Make sure that the print job is being sent to the correct port LPT1 or network printer port for example Make sure that you are using the correct printer driver See the user guide Reinstall the printer driver See the getting started guide Check that the computer port is configured and working correctly Try connecting another printer to that port and printing If you are using the PS driver to print set PRINT PS ERRORS 0N on the Printing submenu on the Configure Device menu and then print the job again If an error page prints see the instructions in the next column On the System Setup submenu on the Configure Device menu at the printer control panel make sure that PERSONA
232. y 1 without prompting If MANUAL FEED PROMPT is set to ALWAYS then the printer will prompt you to load media even if tray 1 is set to SIZE ANY and TYPE ANY If you have selected MANUAL FEED ON at the printer control panel this setting will override the printer driver and all print jobs that you send to the printer will request manually fed paper in tray 1 unless a specific tray has been selected in the printer driver If this feature is to be used only occasionally it is best to set MANUAL FEED OFF at the printer control panel and to select the manual feed option in the printer driver on a job by job basis Selecting which tray is used for printing 33 Selecting the correct fuser mode 34 The printer automatically adjusts the fuser mode based on the media type to which the tray is set For example heavy paper such as card stock might need a higher fuser mode setting in order to make the toner adhere better to the page but transparencies need the LOW 2 fuser mode setting to avoid damage to the printer The default setting generally provides the best performance for most print media types The fuser mode can be changed only if the media type has been set for the tray that you are using See Printing by type and size of media locking trays on page 32 After the media type has been set for the tray then the fuser mode for that type can be changed on the CONFIGURE DEVICE menu in the PRINT QUALITY submenu at the printer control panel

HP LaserJet 2400 Series printer Service Manual

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