StatusScope™ Remote Monitoring Service
Contents
1. 3200QTRAP SM 40 10 Started Escalate ES 7 Update Cancel State Date Note User Item Description 1 Acknowledge that the alarm has occurred 2 Escalate the alarm 3 Close the alarm Sample Queue Preview and Control The StatusScope Remote Monitoring Service enables the user to review recently processed sample queues in reverse order with the most recent samples at the top Up to three days of historic details are available The StatusScope Remote Monitoring Service also enables control over the samples currently in progress The sample and queue can be paused aborted or stopped A paused sample can be restarted using the Continue command J Note For safety reasons a queue or sample cannot be started remotely User Guide StatusScope Remote Monitoring Service 19 of 40 Quick Start All communication between the StatusScope Remote Monitoring Service Agent and the Enterprise Production Data Server is driven by configured poll push rate The result of applying commands on a current sample might be delayed to subsequent samples depending on sample processing duration Preview a Sample Queue in Progress 1 On the instrument screen click an asset ending in SQ Sample Queue The Sample Queue screen is shown Figure 2 13 Sample Queue Screen Service 5600TripleTOF_Proto 3 SQ 5600TripleTOF Proto 3 SQ Jump to Dashboard y 5600TripleTOF Protos3 SQ Default O2. Notes Alarms t Events 20 0 a ad Selected Data Items 10 0 pal i 1 5 0l T i b M A X 0 0 a Iv 145 14 147 14 1 19 14 1 21 14 1 23 14 1 25 14 1 27 44 7 00 00 PM 7 00 00 PM 7 00 00 PM 7 00 00 PM 7 00 00 PM 7 00 00 PM 7 00 00 PM Configure this chart Data items Freg QJet Start time NOW 360h o Gas 2 End time NOW 24h Gas Controller ID e 5 Max samples 250 HS Temp Q1 P HS Temp Q3 Interval 30m M Align overlap Align v Select a Data item Select a Start time Select an End time Click Refresh The chart is updated Bosw pr qi Access Graphic View A graphic view of the instrument with test point measurements and settings is available for a quick overview of critical system parameters User Guide StatusScope Remote Monitoring Service 17 of 40 Quick Start On the instrument screen click Details The Graphic View screen is shown Refer to Figure 2 10 Figure 2 10 Graphic View Alarms Status Standby Vacuum Curtain Gauge Gas2 Gas Gas CAD Gas OFF Ss P 000 0 00 10 00 SP 0 00 ON a a E Q0 Vacuum OFF OFF io ON lon Source Exhaust Pump OFF IF Heater OK ON IF Pump Turbo 50 Turbo 360 OFF OFF lon Path PS Backing Pump Power Supply Enable ON BM lon Source Voltage D 00v Nebulizer Current D ODUA Orifice Plate 0 00 Ring Quad 000V QPS System Status Inter Quad 1 Lens D 00v Power Supply Enable ON Vacuum State ON Q1 Stubby D 00v Exciter Over Temp 0 00 C Gas
3. 4 1 2 PRC 9 16 13 1 49 PM Analysis CAD Flow 0 Device Service History Order Order Order Contract Contract End WorkCenter Short Text Date Type Type Date 310759078 null SM01 Contract null RUPRECHT PM MARTIN Assurance 2949 2PM for model SC4800 Item Description History Chart Links to history chart to review historical trend of any measured parameter Refer to Chart Screen on page 17 Device information Action and available activities StatusScope Remote Monitoring Service 16 of 40 Device status Status indicates whether the instrument is connected and the operational state When the instrument is disconnected the Missing status message is shown and the instrument image is grayed out User Guide Quick Start Item Description 5 Alarms Recent events on the monitored system Recent actions that were performed on the remote system Detailed information about each monitored performance parameter o o NIO Device Service History Section that shows recent service activities performed on the instrument Chart Screen Review historical trend data of any measured parameter 1 On the Instrument screen click History The History chart is shown Refer to Figure 2 9 Figure 2 9 Chart Screen OHS A E m41 00 00 00 0 0 PAP ERE pl ES m2 00 00 00 0 0 pos 7 27 56 AM 3 02 Updates
4. Override the default values check box Select the Print the report check box 3 Click Select a printer The Select a printer screen is shown Refer to Figure 3 14 Figure 3 14 Select a printer Screen Select a printer Select a printer for your reports Entries o Mame Network address Model Location No entrie OK Cancel 4 Select a printer 5 Click OK StatusScope Remote Monitoring Service User Guide 36 of 40 Additional Tasks Additional Options Recent Assets e Click Recent Assets and select an asset to view a recently viewed asset New Window Click New Window to open the current screen in a new window New Alerts Click New Alerts to view alerts that have not been acknowledged Preferences e Click Preferences to change user preferences Refer to Figure 4 1 User Guide StatusScope Remote Monitoring Service RUO IDV 05 0879 A D5076172 37 of 40 Additional Tasks Figure 4 1 Preferences Screen Preferences User Name User Attributes Edit User Attributes Locale Time Zone You can change your password and e mail address English United States en_US v Your preferred locale determines the Format in which dates and other values are displayed Eastern Daylight Time ESTSEDT v Your preferred time zone determines how times are displayed Notification Style Change Notification Styles Notification Encoding Your preferred notification style affects
5. Report Run Schedule User Report Alarm Frequency Public Report Run Schedule Report Auditing Report Public Report Run Schedule Current Analog Data Public Report Run Schedule Item Report Device Alarm Public Report Run Schedule Occurrence By Device Group Report Device Alarm Public Report Run Schedule Occurrence By Organization Report Device Alarm Public Report Run Schedule Occurrence By Region Report Device Alarms Report Public Report Run Schedule Device Events Report Public Report Run Schedule Device Information Public Report Run Schedule Report Device Registration Public Report Run Schedule Report Device Rules Report Public Report Run Schedule Device Status Report Public Report Run Schedule Event Frequency Public Report Run Schedule Report Gateway Audit Log Public Report Run Schedule Report Missing Device Report Public Report Run Schedule Users Report Public Report Run Schedule For audit report types refer to Table 3 1 Table 3 1 Report Types Name Description Device Report View device reports Organization Report View organization reports User Report View user reports Alarm Frequency Report View reports based on alarm frequency Auditing Report View auditing reports Current Analog Data Item Report View reports based on current analog data items Device Alarm Occurrence By Device View reports based on device alarm occurrence by Group Report de
6. Resources ooocoooooo es 7 Supporting Documents siria uci od deos adhe ula dC RE di dcs de ao caca 7 Chapter 2 Quick Start uon iu e bu De hte RC E GI a MOR eee e 9 RUTDOSO CPU 9 Workflow Overview l l e es 9 ood unt 9 LOGO serra e RAR PEARCE Re Oke E BORA Ae CR aa 10 Device Alarm Investigation oooooocoooccccn eee 10 Home Screen VIEW sos io a Gee a IE RARE 10 O EAN 11 Run a Basic Report o 11 Input Parameters Reports 20000 lle 12 Run Input Parameters Report 13 Semice Scree iusso ba ed Xp UR Ra b x adeb eee ed 14 Choose Sort Order ocio a n nra a hona m RR ACC ACA RR 15 Selact an ASSBL iussa ade OR a RRA RRA RRA ear 15 Instrument Screen View llle 16 Access the Instrument Screen o oooococoooooccoo een 16 COMAS oca rara na BS ER caine daa 17 Access Graphic View 00 ccc eee eee eens 17 AMS a ri ae an dee ek Sw CDD 18 Alarm Details 0 0 0000 000 eee 19 Sample Queue Preview and Control o ooooooooooooooooooo 19 Preview a Sample Queue in Progress 0 00 0 c eee ee eee eee 20 The Sample Queue In StatusScope Remote Monitoring Service Mobile Application 0 0 0 eee 21 Select a Gateway ci acdgenaddeitd Saeteeee he Padre xe vidua fas 22 Gateway Assets Instruments llle 22 Chapter 3 Using the StatusScope Remote Monitoring Service 25 SEVICE sec en PRU E M D CA A AE 25 Asset Navigation VIEW 2 xus due v
7. To Date a Sep 17 2013 Fae To Time de 12 00 AM User Guide 4 StatusScope Remote Monitoring Service 31 of 40 Using the StatusScope Remote Monitoring Service Report Scheduling and Delivery Reports can be scheduled to run at specific times and delivered in specific formats Figure 3 10 Report Schedule Screen Schedule Schedule this entry to run at a recurring date and time You can run using the default values or specify the options You can disable the schedule without losing any of its details Disable the schedule 1 Priority Start 3 Sep 19 2013 3 i 36 PM Frequency Select the Frequency by clicking on a link End By Day Y By Week By Month By Year By Trigger No end date End by Sep 19 2013 Every 1 week s on 2 36 PM C Monday Tuesday Wednesday Thursday C Friday Saturday Sunday Options C Override the default values Formats Default Languages Default Delivery Save the report Prompt values C Override the default values 9 No values saved OK Cancel e 3 s 5 Item Description 1 Disable the schedule Note Disabling a schedule does not delete it Schedule the priority Schedule the start date Schedule the start time Schedule the end date Schedule the end time Frequency of the report Schedule customization options oi l NI 0o 0 ah CO DY Preset prompt val
8. how notifications are sent to you UTFS Eight bit Unicode Transformation Fo v Your preferred notification character encoding affects how notifications are sent to you Notification Filter Change Notification Filter You can filter assets to stop receiving e mail notifications For them Default Service v Application Your preferred application to visit upon login Items Per Page 25 v Long Table Long The number of rows you would like displayed per page Items Per Page 140 m Short Table The number of rows you would like displayed per page Submit Cancel Change User E mail 1 Click Preferences The Preferences screen is shown Refer to Figure 4 1 Click Edit User Attributes The Update your E mail Address and Password screen is shown Type a new E mail address Click Submit Change User Password 1 Click Preferences The Preferences screen is shown Refer to Figure 4 1 2 Click Edit User Attributes The Update your E mail Address and Password screen is shown 3 Type the Current Password Type a New Password StatusScope Remote Monitoring Service User Guide 38 of 40 Additional Tasks 5 Type the new password again in the Confirm Password field 6 Click Submit User Guide StatusScope Remote Monitoring Service 39 of 40 Additional Tasks AB SCIEX StatusScope Remote Monitoring Service User Guide 40 of 40
9. in the StatusScope Remote Monitoring Service mobile application 1 On your mobile phone go to https statusscope absciex com apps mobile The Login screen is shown Figure 2 14 Mobile Application Login Screen AB SCIEX Login User Name Password 2013 AB SCIEX Type the User Name Type the Password Tap Sign In pU me BEIM The Gateway screen is shown Refer to Figure 2 15 User Guide StatusScope Remote Monitoring Service 21 of 40 Quick Start Figure 2 15 Mobile Application Instrument Gateway Screen o e ewe Select a Gateway Access the sample queue Select an instrument gateway Refer to Figure 2 15 GW TripleQuad5500 Wa 123GW GW TripleQuad4500 Xa 123GW GW 3200QTRAP t 4 1234 GW GW 3200QTRAP a 3200QTRAP SM 40 GW GW Triple TOF5600 a 5600TripleTOF_Proto 3 GW GW QTRAP6500 Wa 6500QTRAP AT10020901PT GW GW 3200QTRAP Wa AF16260807 GW Gateway Assets Instruments Assets instruments managed by the selected gateway is shown Refer to Figure 2 16 StatusScope Remote Monitoring Service 22 of 40 Figure 2 16 Assets Instruments Controlled by the Gateway ABSCIEX Search Results 4 Q ripleTOF5600 ien 5600TripleTOF_Proto 3 dopo QyampteQueue mE 5600TripleTOF_Proto 3 SQ o i Qs Triple TOF5600 e 5600TripleTOF_Proto 3 WS z m Quen microLC 200 T NA O 2013 AB SCIEX Quick Start o x Signout Select an instrument to rev
10. see a listing of device alarm data Device Group Root Asset Group Default Model Group TripleTOF 5600 Default Group From Date From Time To Date To Time Sort By Sep 1 2013 gm E 12 00 AM Sep 19 2013 E 12 00 AM 4 Alarm Date Submit Run Input Parameters Report QU ac pu e px D gt Select the Device Group Select the From Date Select the From Time Select the To Date Select the To Time Select a sort order in the Sort By field Click Submit The associated report data is shown Refer to Figure 2 6 User Guide Quick Start StatusScope Remote Monitoring Service 13 of 40 Quick Start Figure 2 6 Report Data Run Date Sep 19 2013 Start Date Sep 1 2013 12 00 AM Device Alarms Run By RR End Date Sep 19 2013 12 00 AM Model Number Serial Number Device Name Alarm Name Date Received Description ee en Days TripleTOF5600 TripleTOF5600 TripleTOF5600 TripleTOF5600 TripleTOF5600 TripleTOF5600 TripleTOF5600 TripleTOF5600 5600TripleTOF_Proto 3 5600TripleTOF_Proto 3 5600TripleTOF_Proto 3 AY20009 1004PL AY20009 1004PL AY200091004PL AY200091004PL AY200091004PL 5600TripleTOF_Proto 3 5600TripleTOF_Proto 3 5600TripleTOF_Proto 3 AY200091004PL AY200091004PL AY200091004PL AY200091004PL AY200091004PL High Pressure Detected in QO Region Check Sample Introduct
11. shown Figure 3 12 Select the languages Screen Select the languages In the Available languages list select the languages you want to use and then dlick the arrow buttons to update the Selected languages list The Selected languages list must contain at least one language Available languages Selected languages Chinese English Chinese China A Chinese Hong Kong S A R China Chinese Macao S A R China Chinese Singapore Chinese Taiwan Croatian Croatian Croatia Czech Czech Czech Republic Danish Danish Denmark Dutch Dutch Belgiurn Dutch Netherlands English Australia English Belgium English Botswana 813 V oK Cancel 4 Select a language In the Available languages section 5 Click gt 6 Click OK Select a Delivery Method Multiple delivery methods can be selected Refer to Figure 3 13 Figure 3 13 Delivery Options Delivery Select at least one delivery method For burst reports the email recipients are determined by the burst specification Save Save the report Save the report as a report view Edit the options gt Report View of Users Report C Print the report Printer location Select a printer C Send a link to the report by email Edit the options D recipients User Guide StatusScope Remote Monitoring Service 35 of 40 Using the StatusScope Remote Monitoring Service Print Reports On the Report screen select the
12. 076172 25 of 40 Using the StatusScope Remote Monitoring Service Figure 3 2 Sorted Asset List Regions Organizations Locations DJ 50 48 GLOBAL 0 4 e americas E A O AB SCIEX E O AB SCIEX Concord RR_SS00QTRAP_SM Om ta PES 20 _40 Rg RR_SSOOQTRAP_SM 4 4 _40 GW Rg RR_SSOOQTRAP_SM 4 7 4050 Rg RR_SSOOQTRAP_SM 4 40ws Item Description 1 Sorting option 2 Region 3 Organization 4 Location 5 Asset Search Area The search area provides a method of Refer to Figure 3 3 Figure 3 3 Search Assets searching for an instrument based on specific criteria Advanced Close Search Clear Asset SCIEX Model g Group Region L System Gateway Gateway Only Fl Data Item ndition l v value m E Package A 5s po Without Package O Muted L Unregistered Only a a y Item Description 1 Asset serial number 2 Model number 3 Region APAC EMEA Japan StatusScope Remote Monitoring Service User Guide 26 of 40 Using the StatusScope Remote Monitoring Service Item Description 4 Instrument data 5 Software upload components 1 Enter the relevant fields for the search and click Search only yl Note Search terms are not case sensitive Search returns exact matches Asset List The asset list displays a list of instr
13. AP SM z 23 40 GW Asset l Organization A 3200QTRAP SM 40 Model Asset Group Y d 3200QTRAP SM 40 SQ z z A 3200QTRAP 5M 40 WS Region System Gateway K Gateway Only Data Item Condition i Value Package N _ Version _ Without Package Muted Unregistered Only Tel e L l il Connected Status Name 4 Organization Location Language AB SCIEX a e 3200QTRAP SM AB SCIEX Concord 2 71 40 Four Valley Drive Concord AB SCIEX 3200QTRAP SM Concord 71 a 40 GW SELLER Four Valley Drive Concord AB SCIEX 3200QTRAP SM r Concord 71 a e 40 SQ BS SCIEX Four Valley Drive Concord AB SCIEX 3200QTRAP SM i Concord 71 a 40 WS ETLE Four Valley Drive Concord AB SCIEX t RR 5500QTRAP Concord 71 4 e _SM_40 SQ si SEBS Four Valley Drive Concord Choose Sort Order 1 Select the Asset Groups field 2 Select the criteria used to sort the list of groups All assets are listed in the Details pane on the right of the screen Select an Asset Assets have three designations Refer to Table 2 1 Table 2 1 Asset Designations Designation Description GW Gateway WS Instrument Workstation SQ Sample Queue In Figure 2 7 the instrument gateway manages three assets the instrument GW the instrument workstation WS and the instrument sample queue SQ if available and enabled based on user security requirements Refer to Service on page 25 for details on additional instrument peripherals User G
14. Four Valley _5M_40 SQ AD SHEA Drive Concord san31013AM C e Default aA J 55610210812 SQ Organization 619131319PM mm Default aA J AY20551010 Organization 5n4431319PM O 3 RR S5500GTRAP 71 Four Valley aA J _SM_40 GW AB SCIEX Driva Commend 9 1310134M e RR 5500GTRAP 71 Four Valley x4 e E A Drive Concord 9 2 1310134M Add Checked to Watch List Items 1 5 of 5 Page 1 of 1 View Missing Assets Click View Missing assets The Missing Assets screen is shown Refer to Figure 3 5 StatusScope Remote Monitoring Service User Guide 28 of 40 Figure 3 6 Missing Assets Missing Assets Filters v Connected Status Hame e RR_SSOOQTRAP 4 _SM_40 SQ A BB10210812 SQ Ta o AY20551010 e e RR 55000TRAP za 8M 40 GW LN e RR_SSOOQTRAP 4 SM 40 WS Home Tab Organization AB SCIEX Default Organization Default Organization AB SCIEX AB SCIEX Items 1 5 of 5 Location 71 Four Valley Drive Concord 71 Four Valley Drive Concord 71 Four Valley Drive Concord Items 1 5 of 5 Using the StatusScope Remote Monitoring Service Page 1 of 1 Last Contact 93131013AM O 614943119PM O 5M413119PM_ C 9 51310134M 9 3131013AM Page 1 of 1 Users can access basic tasks and view basic asset performance data on the Home tab Figure 3 7 Home Tab Search for assets e Welcome Organization name v Please select one ofthe applications to begin managing and controlling your assets T
15. Override the default values check box 2 Selecta Figure Options format in the Formats section 3 11 Report Formats Override the default values Formats mo v l1 Number of rows per Web page 20 wj Enable selection based interactivity O PDF No options saved Set C Delimited text CSV 3 C XML Item 1 Description Select a Web format Options include HTML Delivers the report in a standard Web page HTML Fragment Delivers the report in a format that can be embedded in another Web page XHTML Delivers the report in a format that can be converted to a different format Number of rows per Web page Select Enable selection based interactivity to enable Moving up and down a report Moving through other reports Searching the report Deliver reports based on conditions Use Agent notification Select PDF to deliver the report in PDF format Select Delimited text CSV to deliver the report in a format understood by spreadsheet programs 4 Select XML to deliver the report in XML format 3 Click OK StatusScope Remote Monitoring Service User Guide 34 of 40 Using the StatusScope Remote Monitoring Service Select a Language Reports can be delivered in multiple languages 1 On the Report screen click the Override the default values check box 2 Click Select the languages 3 The Select the languages screen is
16. State 0 00 Inter Quad 2 Lens D 00v Base Pressure 1 00 Q2RodOffset 0 00Y d Inter Quad 3 Lens D 00v Mass 900 00 900 00 Q3 Stubby Rod Offset 0 00 0 00 LINAC Lens Resolution 8 00 8 00 EX Lens 0 00Y Mode Resolving Resolving CEM Deflector D 00W Temperature 33 94 33 58 CEM Entrance 0 00V Current 37800 493 00 Polarity 0 00 Alarms are listed on the Instrument Details screen Click the Alarm label to view alarm details The Current Alarms screen is shown Refer to Figure 2 11 Figure 2 11 Alarms Service 3200QTRAP SM 40 Current Alarms Advanced Close 4 cud Start Date Alarm State Name Agent account warning a All Current Alarms Description End Date Date Agent account information changed 9 8 13 9 16 PM Agent update is required StatusScope Remote Monitoring Service 18 of 40 JE Severity Type State Dynamic Alarm Started Jump to Current Alarms Items 1 1 of 1 Page 1 of 1 Data Item Name Data Value gan Update Checked Alarms Manage Alarms Historical Search Items 1 10f 1 Page 1 of 1 ga User Guide Quick Start Alarm Details Click the appropriate alarm name on the Current Alarms screen The Alarm screen is shown Refer to Figure 2 12 Figure 2 12 Alarm Detail Screen Agent account warning Agent account information changed Agent update is required 9 8 13 9 16 PM Agent Dynamic Alarm e Deta 3200QTRAP
17. StatusScope Remote Monitoring Service User Guide RUO IDV 05 0879 A February 2014 This document is provided to customers who have purchased AB SCIEX equipment to use in the operation of such AB SCIEX equipment This document is copyright protected and any reproduction of this document or any part of this document is strictly prohibited except as AB SCIEX may authorize in writing Software that may be described in this document is furnished under a license agreement It is against the law to copy modify or distribute the software on any medium except as specifically allowed in the license agreement Furthermore the license agreement may prohibit the software from being disassembled reverse engineered or decompiled for any purpose Warranties are as stated therein Portions of this document may make reference to other manufacturers and or their products which may contain parts whose names are registered as trademarks and or function as trademarks of their respective owners Any such use is intended only to designate those manufacturers products as supplied by AB SCIEX for incorporation into its equipment and does not imply any right and or license to use or permit others to use such manufacturers and or their product names as trademarks AB SCIEX warranties are limited to those express warranties provided at the time of sale or license of its products and are AB SCIEX s sole and exclusive representations warranties and obli
18. ance parameters of instruments in a lab and send the data to a remote server for viewing and analysis Roles and Privileges in the StatusScope Remote Monitoring Service Roles are assigned to users through the AB SCIEX StatusScope Remote Monitoring Service server To help organizations make sure that only authorized personnel can view StatusScope Remote Monitoring Service information it is recommended that only a minimum number of qualified personnel be assigned to the user role on the AB SCIEX StatusScope Remote Monitoring Service server Web Site Resources For software and application technical support statusscopesupport absciex com www absciex com customer support training For general support information www absciex com Supporting Documents The following documents support this User Guide Release Notes User Guide StatusScope Remote Monitoring Service RUO IDV 05 0879 A D5076172 7 of 40 Introduction AB SCIEX StatusScope Remote Monitoring Service User Guide 8 of 40 Quick Start Purpose This document will provide a basic overview of the StatusScope Remote Monitoring Service and instructions for exploring basic features for remotely monitoring instruments improving performance resolving technical issues with or without Field Service Engineer or Technical Assistance Center assistance and enabling monitoring and control of the processed sample queue Workflow Overview This guide examines t
19. e dio ed cows Rd Pe ea ee RR ER 25 A A euch cree cose oe eon Sane a eas RE Be ee 26 ASSOULISE i ick acie bd bed o NOR BEA Pda A e lee dee in a 27 Additional Service Tab Options o ooooooococoooo eens 28 M P 28 View Missing Assets os ede not ede eq de oi p Rd axe 28 Home Tab cui len oaks Ree REO eda x Oe D edad REM doe 29 Report Tab 30 View a Report o 31 Report Scheduling and Delivery llle 22 User Guide StatusScope Remote Monitoring Service RUO IDV 05 0879 A D5076172 5 of 40 Contents REPOM OPUONS ic LA A a EREP CN RES 33 Select a Report Format oococcccoccocco ees 34 Selecta Language 42 35 taaan tae Lor on Reb ee b rug LO tes Sc dear ae dur hes 35 Select a Delivery Method ooooooooocooorro lee 35 PrintiReports monate ed pow len de Oe CAS IRI C es De E AR 36 Chapter 4 Additional Tasks 0 002 e eee ee 37 Additional Options i ex eae Whaat Oa ees Bae RC arua 37 Recent Assets i reete Swath eta wis RC RECEN OR EP ERR eee 37 New WINdOW xs cx A EU Sa CO C RR ERE A 37 New Alerts ix cce eire trea eda f uw eR es pu a Panem 37 Preferences sus sean of AE ti TUE ee GERNE UAR GR CRAT E PSP S bs 37 Change User Esmail eel TTE 38 Change User Password cooocicoenarcoe d A n n n 38 StatusScope Remote Monitoring Service 6 of 40 User Guide Introduction Intended Use The StatusScope Remote Monitoring Service is intended to monitor the perform
20. gations AB SCIEX makes no other warranty of any kind whatsoever expressed or implied including without limitation warranties of merchantability or fitness for a particular purpose whether arising from a statute or otherwise in law or from a course of dealing or usage of trade all of which are expressly disclaimed and assumes no responsibility or contingent liability including indirect or consequential damages for any use by the purchaser or for any adverse circumstances arising therefrom For research use only Not for use in diagnostic procedures The trademarks mentioned herein are the property of AB Sciex Pte Ltd or their respective owners AB SCIEX is being used under license O 2014 AB Sciex Pte Ltd Printed in Canada AB Sciex Pte Ltd Blk 33 304 06 Marsiling Ind Estate Road 3 Woodlands Central Indus Estate SINGAPORE 739256 StatusScope Remote Monitoring Service User Guide 2 of 40 Revision Log This log shows the revisions that took place during the preparation of this manual Revision Reason for Change Date February 2074 User Guide StatusScope Remote Monitoring Service RUO IDV 05 0879 A D5076172 3 of 40 Revision Log AB SCIEX StatusScope Remote Monitoring Service User Guide 4 of 40 Contents Chapter 1 Introduction vivia xa ed weak x OR ORC Ae RE EE wee 7 Intended Use 7 Roles and Privileges in the StatusScope Remote Monitoring Service 7 Web Site
21. here are currently O assets online EE Advanced Search Q Explore 2 Missing Assets 6 at Access Sessions 0 Troubleshoot Monitor and Service Asset 9 0 Critical Errors E 0 Minor Problems Recent Alarms O Active se Access and Control Remote Assets Create a new session ssions 4 View Usage Data and Asset Charts 5 Recent assets 6 RR 5500QTRAP SM 40 ABSCIEX RR 5500QTRAP 5M 40 5Q AB SCIEX RR 5500QTRAP SM 40 WS AB SCIEX AY20551010 Default Organization RR_SSOOOTRAP_SM_40 GW AB SCIEX Item Description 1 Search for assets by organization name asset name asset serial number or location 2 View assets 3 View troubleshooting information 4 Access and control remote assets 5 View usage data and asset charts 6 List of Recent assets Click an asset to view more information User Guide StatusScope Remote Monitoring Service 29 of 40 Using the StatusScope Remote Monitoring Service Report Tab The Report tab provides an overview of the available user reports Refer to Figure 3 8 Figure 3 8 Report Tab Home Service Access Usage Dashboard Report Home Items 1 19 of 19 Page 1 of 1 cse DT EM j vj Report Name Report Description Folder Report Type ig C B Actions Access Audit By Public Report Run Schedule Device Report Access Audit By Public Report Run Schedule Organization Report Access Audit By Public
22. iew the instrument information sample queue information workstation information and peripheral information For example clicking Sample Queue shows the instrument sample queue Refer to in Figure 2 17 User Guide StatusScope Remote Monitoring Service 23 of 40 Quick Start Figure 2 17 Sample Queue Review a Search AB SCIEX Refresh 5600 Triple TOF_Proto 3 SQ START TIME END TIME eae on SATUS Sample 3 19 9 2013 15 39 6 ae 3 4 PARTIAL Pet 19 9 2013 gt EE 2 2 TERMINATED ea 19 9 2013 x DEAS 4 4 TERMINATED aes gg 19 9 2013 e oe 0 0 TERMINATED ro OS 14 daysago 15 15 ACQUIRED ee 14daysago 14 14 TERMINATED a 14daysago 13 13 TERMINATED Du EE 14 days ago 12 12 ACQUIRED SEA UNE 14 daysago 14 11 PARTIAL Proc a REN 14 days ago 10 ACQUIRED OO ES EN Item Description 1 Stop the sample queue A stopped sample queue must be restarted from within the Analyst software 2 Abort the sample queue An aborted sample queue must be restarted from within the Analyst software Pause the sample queue A paused sample queue can be resumed remotely 4 Resume the paused sample queue StatusScope Remote Monitoring Service User Guide 24 of 40 Using the StatusScope Remote Monitoring Service Service When the user logs on to the StatusScope Remote Monitoring Service the Service tab is shown Figure 3 1 Service Tab Recent Assets View Data Export Transport Access Usage Report Dashb
23. ion Fault Set Power Supply Interlock Circuit Fault Cleared Power Supply Interlock Circuit Communication lost with Cal Src Fault Set Pulser Module Error Fault Cleared Pulser Module Error Communication lost with Cal Src Communication lost with Cal Src Sep 4 2013 8 35 08 PM Sep 5 2013 2 26 05 PM Sep 5 2013 2 31 31PM Sep 9 2013 8 40 00 PM Sep 9 2013 8 41 48 PM Sep 9 2013 8 41 49 PM Sep 10 2013 8 28 58 PM Sep 10 2013 8 29 43 PM AnalystEventMessage Started 15 Analyst Event Message Analyst Event Message Analyst Event Message Analyst Event Message Analyst Event Message Analyst Event Message Analyst Event Message Started Started Started Started Started Started Started Print or save this report for later reference when examining individual system alarms 10 Note Reports can be output as HTML for viewing in the browser or in Excel or PDF formats or sent directly to your printer Service Screen The Service screen displays a list of managed device configurations in various formats Refer to Figure 2 7 Assets are listed on the left of the screen and can be sorted based on the criteria you select StatusScope Remote Monitoring Service 14 of 40 User Guide Quick Start Figure 2 7 Service Screen Gateways y 4 Hide Tree Items 1 Sof 5 Page 1 of 1 E Gateways Advanced Close E EI 3 313200 QTR
24. oard Browse for assets Regions Organizations Locations Models v 4 Hide Tree 2 Items 1 6 of 6 Page 1of1 A a Advanced Close Search Clear H e AMERICAS i k f Gateway Gateway Only O O puew jedem E als Package Version Without Package O Muted O Unregistered Only v v v Connected Status Name 4 Organization Location Language O Default Organizat Default hn AY20551010 a eai O Default Organizat Default EA BB102108125Q pa eene O AB SCIEX O RR 5500QTRAP Concord 71 Za e SM 40 ileal Four Valley Drive Concord AB SCIEX O RR 5500QTRAP Concord 71 Za e SM 40 GW aa SCIES Four Valley Drive Concord AB SCIEX o RR 5500QTRAP Concord 71 Za 5M 405Q sc Four Valley Drive Concord AB SCIEX O RR 5500QTRAP Concord 71 da SM 40 WS AB SCIEX Four Valley Drive Concord Items 1 6 of 6 Page 1 of 1 Item Description 1 Assets Navigation View 2 Search Area 3 Asset List Asset Navigation View The asset navigation view provides a method of accessing instrument performance data The asset list can be sorted by asset group gateway location model organization region or system Combinations of these options are also available Click the button to expand the asset list Refer to Figure 3 2 User Guide StatusScope Remote Monitoring Service RUO IDV 05 0879 A D5
25. omer login details Home Screen View The home screen provides a basic overview of available tasks Figure 2 2 Home Screen LE Welcome Test Customer e Please select one ofthe applications to begin managing and controlling your AB SCIEX assets There are currently 4 assets online stirs commas 40 SQ AB SCIEX ET Troubleshoot Monitor and Service Assets GIPAP CM 3IEWS gt ABSCIEX 0 Critical Errors 3 0 Minor Probl Recent Alarms S SCIEX Advanced Search Access and Control Remote Assets Create a new session Active sess IS Missing Assets 1 Acce Organization name LA View Usage Data and Asset Charts StatusScope Remote Monitoring Service User Guide 10 of 40 Quick Start Reports Run a Basic Report To view the current state of instrument alarm conditions a report is required 1 Click Report A list of available reports is shown Refer to Figure 2 3 Figure 2 3 Report Screen Close 4 Zu Clear ft L_ l L Tl Report Name Report Description Folder Report Type E C Actions Access Audit By Public Report Run Schedule Device Report Prompts Create View Delete Access Audit By Public Report Run Schedule Organization Report Prompts Create View Delete Access Audit By Public Report Run Schedule User Report Prompts Create View Delete Alarm Frequency Public Report Run Schedule Report Prompts Create View Delete Auditing Report P
26. rganization de SampleQueue AL Default Location Asset Group s Root Asset Group Default Model Group SampleQueue Default Group Language Good gistrat 7 16 13 11 19 AM ast tact 9 19 13 4 01 PM 30 seconds ago Agent y 6 1 0 1 minute Atlantic Daylight Time jadh Qo Abort 2 9 Continue Sam o 9 Pause Sample C Y e E Stop Sample 9 19 13 3 51PM 9 19 13 3 47 PM 9 19 13 3 44 PM 9 19 13 3 27 PM 9 19 13 3 24 PM No data received from Analyst set No data received from Analyst cleared No data received from Analyst set No data received from Analyst cleared No data received from Analyst set Sample Queue List View Start Time Sample 3 19 9 2013 15 39 6 5 30 5 Sample 2 19 9 2013 15 30 52 2013 Sample 1 19 9 2013 15 30 24 Sample 0 19 9 2013 15 28 32 201 5 5 Sample 15 5 9 2013 14 50 42 2013 9 Time ENT Batch ID Thu Sep 19 19 43 10 GMT m 3 4 PARTIAL Thu Sep 19 19 31 35 GMT n Tae nep 1919 30 49GMT 4 1 TERMINATED Thu Sep 19182942GMT g 6 eer Thu Sep 05 18 51 34GMT 5 s pee Item Description 1 Recent samples sorted chronologically with most recent sample first Abort Sample Continue Sample Pause Sample oO AeA Ww N Stop Sample StatusScope Remote Monitoring Service 20 of 40 User Guide Quick Start The Sample Queue In StatusScope Remote Monitoring Service Mobile Application To examine the instrument sample queue
27. ublic Report Run Schedule Prompts Create View Delete Current Analog Data Public Report Run Schedule Item Report Prompts Create View Delete Device Alarm Public Report Run Schedule Occurrence By Prompts Create View Device Group Report Delete Device Alarm Public Report Run Schedule Occurrence By Prompts Create View Organization Report Delete Device Alarm Public Report Run Schedule Occurrence By Prompts Create View Region Report Delete Device Alarms Report Public Report Run Schedule Prompts Create View Delete Device Events Report Public Report Run Schedule Prompts Create View Delete Device Information Public Report Run Schedule 2 Locate the Device Alarms Report in the list 3 Click Run The Report Output Selection screen is shown Refer to Figure 2 4 User Guide StatusScope Remote Monitoring Service 11 of 40 Quick Start Figure 2 4 Report Output Selection Screen Device Alarms Report Use this report to see a listing of device alarm data Device Group Ful Group Name od El From Date Sep 19 2013 Fe From Time A 12 00 AM To Date Sep 19 2013 Fe To Time p 12 00 AM Sort By Md sortBy iw Input Parameters Reports Some reports require additional parameters Refer to Figure 2 5 StatusScope Remote Monitoring Service User Guide 12 of 40 Figure 2 5 Report with Input Parameters Device Alarms Report Use this report to
28. ues StatusScope Remote Monitoring Service 32 of 40 User Guide Schedule a Report Based on Dates 1 Click Schedule Using the StatusScope Remote Monitoring Service The Schedule screen is shown Refer to Figure 3 10 N Type a Start date eo Type a Start time 4 Select End by Y Note Select No end date to run the report indefinitely 5 Select an End by date 6 Select an End by time 7 Click OK Schedule a Report Based on Frequency 1 Click Schedule The Schedule screen is shown Refer to Figure 3 10 2 Select a Frequency category 3 Select the appropriate frequency options Table 3 2 Frequency Option Required Actions By Day Select the number of minutes hours or days between reports By Week Select the frequency of weeks and the days of the week By Month Select the day of the month and the frequency of months or select day of the month and the frequency of months By Year Select the day of the year and the month or select the day of the year By Trigger In the Trigger name field name the trigger for the schedule 4 Click OK Report Options Reports can be generated and delivered in different ways The default format is an HTML file within the Web browser User Guide StatusScope Remote Monitoring Service 33 of 40 Using the StatusScope Remote Monitoring Service Select a Report Format 1 Onthe Report screen select the
29. uide StatusScope Remote Monitoring Service 15 of 40 Quick Start Instrument Screen View Instrument details are displayed on the instrument screen Access the Instrument Screen 1 Onthe Service screen click an asset name 2 The instrument screen is shown Refer to Figure 2 8 Figure Service Location lll Detail 3200QTRAP SM 40 2 8 Instrument Screen Jump to Dashboard Iz al number 3200QTRAP SM 40 d AB SCIEX 3200QTRAP 2 s g e Add this asset to watch list AMERICAS s Root Asset Group vis_AMericas vis_loc_ABSCIEX_CONC pa AB SCIEX Concord ORD A E mail asset link 71 Four Valley Drive Concord T oe v 8 29 13 4 23rf e 9 17 13 11 53 AM 0 seconds ago 6 1 0 1 minute Atlantic Daylight Time No Mute 3200QTRAP SM 40 GW B 9 8 13 m Agent account warning emp QTRAPS Events Q3 Temp Qtrap E History Chart 9 13 13 10 53 AM No data received from Analyst set ve 9 13 13 10 49 AM No data received from Analyst set 9 13 13 10 44 AM No data received from Analyst set 9 13 13 10 06 AM No data received from Analyst set Je 9 13 13 9 55 AM No data received from Analyst set Recent Actions HI Y 9 16 13 1 49 PM Successful Set Device Id Id 3142 F 9 16 13 1 39 PM Successful Set Device Id Id 3142 9 16 13 1 29 PM Successful Set Device Id Id 3142 9 16 13 1 22 PM Successful Set Device Id Id23142 z 9 16 13 T749 PM AgentVersion release agent 5 3 4 229 0 sm MassSpec
30. uments and their peripherals being monitored by the StatusScope software Refer to Figure 3 4 Figure 3 4 Asset List Connected Status Name 4 Organization Location Language LI E y AY2055101 Default Organiz Default Locati 3 4 s BB10210812 5Q Default Organization Default Location o RR 5500QTRAP 5M 40 AB SCIEX d tii pe O p RR_SSOOQTRAP_SM_40 GW AB SCIEX Er eu E O A RR_SSOOQTRAP_SM_405Q AB SCIEX E deus ULM O A RR_SSOOQTRAP_SM_40 WS AB SCIEX emit Eius O Item Description 1 Indicates if the connection status of the instrument 2 Indicates the status of the instrument Status colors and their meaning are Green good Blue ready Aqua running Yellow unknown Black missing Red fault 3 The name of the instrument 4 The organization that owns the instrument 5 The location of the instrument 6 User selected language User Guide StatusScope Remote Monitoring Service 27 of 40 Using the StatusScope Remote Monitoring Service Additional Service Tab Options View View Assets with Alarms e Click View gt Assets with alarms The Assets with Alarms screen is shown View Assets by Status Click View gt Assets by status The Assets By Status screen is shown Refer to Figure 3 5 Figure 3 5 Assets by Status Assets By Status Items 1 5 of 5 Page 1 of 1 Filters v Connected Status Hame Organization Location Last Contact d e RR 5500GTRAP 71
31. vice group StatusScope Remote Monitoring Service User Guide 30 of 40 Table 3 1 Report Types Using the StatusScope Remote Monitoring Service Name Device Alarm Occurrence By Organization Report Description View device alarm occurrence reports based on organization Device Alarm Occurrence By Region Report View device alarm occurrence reports based on region Device Alarms Report View all device alarm reports Device Events Report View all device event reports Device Information Report View all device information reports Device Registration Report View reports based on device registrations Device Rules Report View reports based on device rules Device Status Report Vlew reports based on device status Event Frequency Report View reports based on frequency Gateway Audit Log Report View reports based on gateway audit logs Missing Device Report Vlew reports of missing devices Users Report View a Report 1 Click the report name View reports based on users The report input parameters entry screen is shown Refer to Figure 3 9 2 Select parameters and conditions appropriate for each particular report Figure 3 9 Common Report Fields Actions TI Type the keyword or phrase to filter by actions Issues B Type the keyword or phrase to filter by issues From Date Sep 17 2013 E From Time A 12 00 AM
32. wo workflow scenarios Investigating device alarms Using the StatusScope Remote Monitoring Service web and mobile applications to manage a sample queue that is currently in progress Log In Individuals must be set up as a User on the AB SCIEX StatusScope Remote Monitoring Service server to successfully log on and use the StatusScope Remote Monitoring Service 1 Visit https statusscope absciex com Figure 2 1 Server Log On Dialog Axeda Enterprise Please log in User Name Password Log in Forgot your password 2 Type the User Name User Guide StatusScope Remote Monitoring Service RUO IDV 05 0879 A D5076172 9 of 40 Quick Start 3 Type the Password yl Note Passwords are case sensitive 4 Click Log in a Note Passwords must be changed on the first visit to the site Log Off Note Logging off does not interrupt monitoring Monitoring is stopped if the acquisition Al computer is shut down P To log off Click Log Out Device Alarm Investigation Device alarms require the review of reports examination of the device gateway review and control of the managed assets and peripheral devices and review of the sample queue AB SCIEX service administrators create user accounts using the information provided by the Field Service Engineer FSE when the StatusScope Remote Monitoring Service software is installed The FSE will provide cust
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