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User Guide for the Polycom® SoundStation® IP 6000 Phone

1. press the key When you dial a URL the maximum number of characters you can enter is 32 3 Press the Send soft key To place a call on hook to dial a phone number gt gt Enter the phone number of the party you want to call and then press the Dial soft key Note Using the Basic Features of Your Phone Instead of entering a phone number from memory you can access call lists directories and speed dial lists to display and dial the number for you To access a Call list press the Menu key and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls Scroll to the call you want to dial and then press the Dial soft key For more information see Using Call Lists on page 2 11 To access your Contact Directory or Corporate Directory if enabled for your phone press the Menu key and then select Features gt Contact Directory or Corporate Directory Scroll to or search for the contact you want to dial and then press the Dial soft key For more information see Managing Contacts on page 2 13 To place a call using a speed dial index number press the Up scroll key scroll to the party you want to call and then press the Dial soft key For more information on other ways to use speed dial see Placing Calls Using Speed Dials on page 3 3 Placing Calls Using Speed Dials Use a speed dial index number for quick dialing Speed dial index numbers are associated with entries in your Cont
2. To clear the records in a call list select Clear and then scroll to either Missed Calls Received Calls or Placed Calls Then press Ge The following figure shows the message that displays when you clear a Missed Calls list Clear 1 Missed Calls Cleared Placed Calls ma PB eu Note To manually clear all calls in all call lists restart the phone See Restarting the Phone on page 4 9 or Toview and manage a call list scroll to either Missed Calls Received Calls or Placed Calls and then press GaecD The call list information displays The following figure shows a Placed Calls list Placed Calls dames Lee 1964 2 12 Customizing Your Phone To manage your call list press the More soft key to view all these options To return the call press the Dial soft key To edit the phone number if necessary before you dial the number or store the call details in your Contact Directory press the Edit soft key To remove the call from the list press the Clear soft key To store the contact in your Contact Directory press the Save soft key To view information about the call such as the phone number the time and duration of the call and the name of the caller press the Info soft key 3 Press ven to return to the idle screen Managing Contacts You can store a large number of contacts in your phone s local Contact Directory Contact y
3. aa Directory E Ann Brown 1955 Scroll to the contact for whom you want to transfer calls Or search for the contact see Searching for Contacts on page 2 19 You can also use the key to Page Up and the key to Page Down Press the Edit soft key The Edit Contact screen displays a Edit Contact A Asci First Name Jame Last Name Lee Use the Next soft key to scroll to the Divert Contact field and then enter the number of the party to whom you want to divert the call You can enter a maximum of 32 characters Use the Next soft key to scroll to the Auto Divert field and then change the Auto Divert setting to Enabled Use the scroll keys or the Change soft key to select Enabled Press the Save soft key Press Wn to return to the idle screen User Guide for the Polycom SoundStation IP 6000 Phone Understanding Shared Lines Note Note Shared lines is an optional feature that your system administrator sets up Your system may not support it For more information contact your system administrator If two phones share a line an incoming call to one number will cause both phones to ring The call can be answered by either phone but not both If your phone shares a line a shared line icon that is half black and half grey displays on the screen The following figure shows the shared line icon at the top left of the screen Monday November 19 17 09 PH Forward The shared line
4. If configured for single key press conferences the conference participant hears the dial tone and ringback when the conference host places the call to the new party 3 Enter the number of the second party and then press the Send soft key 4 When the second party answers press the Confrnc soft key to join all parties in the conference If configured for single key press conferences you do not have to press the Confrnc soft key again The Active Conference screen displays 1955 Mon Nov19 419 PHM Active Conference End Call Setting Up a Conference with an Active Call and a Call on Hold If you are currently in an active call and you have another call on hold you can create a conference call between the active call the call on hold and yourself by pressing the Join soft key To set up a conference call with an active call and a call on hold gt gt If you have an active call and a call on hold scroll to either call and then press the Join soft key The Active Conference screen displays 1955 Mon Nov19 419 PM Active Conference End Call A conference is created with the active call the call on hold and yourself User Guide for the Polycom SoundStation IP 6000 Phone Holding and Resuming Conferences When you place a conference call on hold you place all other conference participants on hold To place a conference call on hold gt gt From the Active Conference screen press the
5. Searching for Contacts rsss perisson eee saad EEEE EEAS 2 19 Searching for Contacts in Your Local Contact Directory 2 19 Searching for Contacts in a Corporate Directory 2 20 Updating Contacts in Your Local Contact Directory 2 20 Deleting Contacts from Your Local Contact Directory 2 22 Placing Calls to Contacts 00 000 2 22 Managing Incoming Calls 04 ccc s 0 seas eet dee eee ea dees 2 23 Distinguishing Calls senecs ciri to dreri ade i eee hor es 2 23 Rejecting Calls 2 4 cate eile dawlen Gai os Moet eieiced Ween Wine aa 2 23 Diverting Calls cc5 5 0 Basie tog eis ene shee et EE snes eae oe 2 25 Understanding Shared Lines 00 6 0 c cece cee eee ees 2 26 3 Using the Basic Features of Your Phone 3 1 Placing Calls o cinri winind ivd nde ort tiie es aise flee bet 3 2 Placing Calls Using Speed Dials 6 0 00 cece eee eee 3 3 Answering Calls scsi c en ec nae need dee chee shes mabey wae dae 3 4 Ending Active Calli es erreti s eniro Sees EE Sheds been eee i 3 4 Muting the Microphone 2 cece gee ck eee eg varpi ore ii vues oe d s 3 4 Redialing Numbers senii ccco6 eon n en EEE EE EN E EENE tee ae 3 5 Holding and Resuming Calls nannan narran rarer 3 5 Hosting Conference Calls c c 9005 scdoene cece ieste penenie 3 6 Setting Up Conferences essais aeaiee a AA A 3 6 Setting Up a Conference Using the Conference Soft Key 3 7 Setting U
6. User Guide for the Polycom SoundStation IP 6000 Phone SIP 3 1 August 2008 Edition 1725 15645 001 Rev B SY POLYCOM Trademark Information Polycom the Polycom logo design SoundPoint IP SoundStation SoundStation VTX 1000 ViaVideo ViewStation and Vortex are registered trademarks of Polycom Inc Conference Composer Global Management System ImageShare Instructor RP iPower MGC PathNavigator People Content PowerCam Pro Motion QSX ReadiManager Siren StereoSurround V2IU Visual Concert VS4000 VSX and the industrial design of SoundStation are trademarks of Polycom Inc in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you
7. e Understanding Shared Lines on page 2 26 Some customizations including shared lines and viewing a Corporate Directory must be set up by your system administrator To learn about your phone s basic features see Chapter 3 Using the Basic Features of Your Phone To read about the phone s advanced features see Chapter 4 Using the Advanced Features of Your Phone For more information or assistance with your new phone see your system administrator User Guide for the Polycom SoundStation IP 6000 Phone Configuring Basic Settings To configure basic phone settings press was and then select Settings gt Basic to view the basic phone settings you can customize This section includes the following topics e Updating Preferences e Updating the Display Contrast e Updating the Backlight Intensity e Updating the Ring Tone Updating Preferences The Preferences menu allows you to customize the language that displays on your phone and to specify how the time and date display on the idle screen You can also enable your phone to save Corporate Directory search results if Corporate Directory is set up on your phone see Searching for Contacts in a Corporate Directory on page 2 20 Updating the Language The phone supports the following languages English Internal is the default language that displays Language Localization _ English Internal Chinese China Danish Denmark Dutch Net
8. 3 Contact Directory 3 Press WN to return to the idle screen If you enabled Do Not Disturb the idle screen displays Do Not Disturb and flashing icons next to the directory number The following figure shows what the idle screen looks like with Do Not Disturb enabled Do Hot Disturb Tuesday November 20 3 45 PH Hew Call Forward Using the Basic Features of Your Phone Managing Speed Dial Entries Note Use the speed dial feature for fast automated dialing To use speed dial you enter a speed dial index number instead of entering a complete phone number When you create a Contact Directory entry the phone automatically assigns a Speed Dial Index number to the entry You can change the index number or delete it Only entries in your Contact Directory can be set up as speed dial entries To create a new Contact Directory entry with a speed dial index number see Adding Contacts to Your Local Contact Directory on page 2 14 The following steps describe how to update a speed dial entry for a user For information on how to place a call using a speed dial number see Placing Calls Using Speed Dials on page 3 3 To update a speed dial entry in your contact directory 1 Press gt and then select Features gt Contact Directory The Directory screen displays Directory Ann Brown 1955 2 Scroll to the user s entry and then press the Edit soft key The Edit Contact screen dis
9. Also read the Parts List and the Safety and Compliance section in this guide before you set up and use the phone This guide includes regulatory compliance information that your system administrator should review You can also view this guide at www polycom com support voip Changes to This Guide The following section is new for this edition e Registering the Phone on page 1 5 Major changes have occurred to the following sections since the previous edition e Adding Contacts to Your Local Contact Directory on page 2 14 e Restarting the Phone on page 4 9 User Guide for the Polycom SoundStation IP 6000 Phone Contents About This Guide 0 0 c cee cece sce cesceees Changes to This Guide 0 ees iii 1 Getting Started with Your Phone Parts Lise tie he this oie teats scale See E bats aids hoki es estas Sa ER AES 1 2 Optional Accessories 0 eee cee eens 1 2 Installing the PHONG s 0 e uGee tunae eae peain bins EET Widow ee 1 2 Connecting Network and Power Sources 0000005 1 3 Power over Ethernet 0 0 0 cece cece cee eee eens 1 3 AC POWE bereri enka a buacan deal aarp Rea ata aba at bsbubea as vad 1 4 Connecting Optional Extension Microphones 1 5 Registering the Phone 25 havea nee e veciees Ba eboaiewne waeSendies om 1 5 Before You Use Your Phone 0 0 0 e eee eee eee 1 5 Features of the Phone 0 00 1 6 Un
10. Press the Edit soft key The Edit Contact screen displays Edit Contact A Ascii First Name Jame Last Name Lee Update the contact information Use the Next and Prev soft keys to scroll between fields For information on the fields you can update see Adding Contacts Manually step 3 on page 2 15 Press the Save soft key Press ano to return to the idle screen User Guide for the Polycom SoundStation IP 6000 Phone Deleting Contacts from Your Local Contact Directory You can delete contacts from your local Contact Directory but not from your Corporate Directory To delete a contact from the local Contact Directory 1 Press gt and then select Features gt Contact Directory The Directory screen displays a Directory E Ann Brown 1955 2 Scroll to the contact you want to delete Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 19 You can also use the key to Page Up and the key to Page Down 3 Press the Delete soft key The contact is deleted from the directory 4 Press was to return to the idle screen Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from your Corporate Directory if this is set up on your phone To place a call to a contact in the local Contact Directory 1 Press gt and then select Features gt Contact Directory The Directory screen displays za D
11. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services Safety Notices 4 Index Symbols key page down shortcut 1 10 key page up shortcut 1 10 Numerics 1 A a soft key using 1 11 A AC power adapters 1 3 AC Power Kit 1 2 1 4 AC power using 1 4 accessories for phone 1 2 addresses entering 1 10 answering calls 3 4 attended transfer about 3 9 Audio Diagnostics menu 5 6 audio problems troubleshooting 5 6 auto divert setting 2 16 2 25 auto reject setting 2 16 2 24 B backlight idle intensity about 2 6 backlight intensity updating 2 6 backlight on intensity about 2 6 Blind soft key 3 10 blind transfer about 3 9 blind transfer performing 3 10 block buddy setting 2 17 4 5 Blocked List 4 4 4 5 blocking and unblocking contacts 4 4 Buddies soft key 4 6 buddies managing 4 2 buddy list updating 4 3 buddy list viewing 4 6 Buddy Status screen 4 2 Index C call appearances 4 1 forwarding 3 11 icons 1 9 key about 1 8 list
12. on your phone console Item Description 1 Select key Allows you to e Select a field of displayed data e Toggle features on or off 2 Scroll keys Allow you to e Scroll through displayed information Dad e Enable or disable fields From the idle screen the scroll keys also allow you to e View speed dial information Up scroll key e View missed calls Down scroll key 3 Volume keys Adjust the volume of the speaker and the ringer D S User Guide for the Polycom SoundStation IP 6000 Phone Item Description 4 Mute key Toggles the microphone on or off during a conversation by doing the following e Stopping local audio from being heard at the far end of the call e Allowing local audio to be heard at the far end of the call 5 Dial pad keys Contain 10 digits 26 alphabetic characters and other special characters available in context sensitive applications 6 Redial key Automatically dials the last number you called 7 Call key Initiates or ends a call 8 Soft keys Select specific context sensitive functions that display on the screen above each soft key 9 Exit key Exits the current screen and returns to the 9 previous menu 10 Menu key Allows you to airs e Access additional features and configuration settings Exit the current screen and return to the idle screen 11 LCD graphic display Shows the time and date and information about calls mes
13. troubleshooting phone issues 5 1 U Unblock soft key 4 5 unblocking contacts 4 5 unregistered line description of 1 10 5 5 uppercase characters entering 1 11 URLs dialing 3 2 URLs entering 1 10 V voice mail using 2 23 3 16 volume keys about 1 7 volume adjusting 1 7 2 10 W watch buddy setting 2 17 4 4 Watcher List 4 4 4 5 Index 4
14. 15 Using Voice Mail on page 3 16 For information on the advanced features of your phone see Chapter 4 Using the Advanced Features of Your Phone User Guide for the Polycom SoundStation IP 6000 Phone Placing Calls Note Note You can place a call off hook with a dial tone or on hook without a dial tone If you place a call off hook you have the option of dialing a contact using a URL or IP address if this feature is enabled for your phone You can also place calls on hook and off hook using speed dial numbers see Placing Calls Using Speed Dials on page 3 3 The phone displays the duration of active calls on the phone screen The following figure shows an active call to Jane Smith at directory number 1951 that has lasted for nine seconds 1955 Mon Jul 4 37 Ph End Call To place a call off hook to dial a phone number IP address or URL Placing calls using an IP address or URL may not be enabled for your phone For more information see your system administrator 1 To obtain a dial tone press CC or the New Call soft key 2 Do one of the following Todiala phone number enter the phone number of the party you want to call To dial an IP address or URL press the URL soft key and then enter the IP address or URL of the party you want to call To enter the number and letters displayed on a key press the key one or more times quickly un To enter press the key To enter
15. and old messages you have Messages 2 To listen to your voice mail press the Connect soft key and then follow the voice or visual prompts on the screen 3 Press wo to return to the idle screen Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the SoundStation IP 6000 conference phone If you require additional information or assistance with these features contact your system administrator For information on the basic features of your phone see Chapter 3 Using the Basic Features of Your Phone This chapter includes the following topics e Handling Multiple Call Appearances on page 4 1 e Using Buddy Lists on page 4 2 e Using Instant Messaging on page 4 7 e Restarting the Phone on page 4 9 Handling Multiple Call Appearances Your system administrator can set up your phone to have one or more call appearances If your phone is set up to have multiple call appearances your phone screen can display information for multiple calls and you can handle active and held calls at the same time Your phone can handle a maximum of eight different calls or eight appearances at one time If two are more calls are taking place the phone displays a counter at the top right of the display For example in the following figure 1 3 indicates that the call to James Lee is the first one out of a total of three To display the other two calls o
16. either talking to the party to whom you are transferring the call or you can choose not to talk to the party and complete the transfer when you hear the party s ring back sound Performing a Consultative Transfer on page 3 9 Blind transfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call You do not have the option of talking to the party Performing a Blind Transfer on page 3 10 Attended transfer The parties are automatically connected to each other after you exit a conference Set up a conference call and then end your participation For more information see Setting Up Conferences on page 3 6 and Ending Conferences on page 3 9 Performing a Consultative Transfer Perform a consultative transfer if you want to talk to the party to whom you are transferring the call Or you can choose not to talk to the party In this case you wait for the party s ring back sound and then transfer the call To transfer a call 1 2 During a call press the Trnsfer soft key The active call is placed on hold Place a call to the party to whom you want to transfer the call See Placing Calls on page 3 2 User Guide for the Polycom SoundStation IP 6000 Phone 3 When you hear the ring back sound press the Trnsfer soft key The transfer is complete If you want to talk privately to the person to whom you are transferring the call before the trans
17. icon changes to a moving icon and the console s LEDs glow a steady red when the line is in use remotely Calls on shared lines can be transferred put on hold or added to a conference You cannot forward or reject calls on shared lines For information on answering calls with shared lines see Answering Calls on page 3 4 Using the Basic Features of Your Phone Your SoundStation IP 6000 conference phone is designed to be used like a regular conference phone on a public switched telephone network PSTN You can place calls transfer a call to someone else conduct a multi party conference call or perform other basic and more advanced functions At any time only one active call may be in progress on your phone The active call is the one that has audio associated with it In addition to an active call your phone can handle up to seven other calls including conference calls on hold Your phone can handle a total of eight calls at one time This chapter provides introductory information and basic operating instructions for the phone It includes the following topics Placing Calls on page 3 2 Answering Calls on page 3 4 Ending Active Calls on page 3 4 Muting the Microphone on page 3 4 Redialing Numbers on page 3 5 Holding and Resuming Calls on page 3 5 Hosting Conference Calls on page 3 6 Transferring Calls on page 3 9 Forwarding Calls on page 3 11 Using Do Not Disturb on page 3 14 Managing Speed Dial Entries on page 3
18. key and then select Features gt Presence gt Watcher List To block or unblock a contact 1 Press M gt and then select Features gt Contact Directory The Directory screen displays m Directory E Ann Brown 1955 2 Scroll to the contact Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 19 You can use the key to Page Up and the key to Page Down 5 6 Using the Advanced Features of Your Phone Press the Edit soft key The Edit Contact screen displays Edit Contact A Ascii First Name Jame Last Name Lee Use the Next and Prev soft keys to scroll to the Block Buddy field and then use the scroll keys or the Change soft key to choose Enabled or Disabled When Block Buddy is enabled the contact cannot watch your phone The contact will display in your Blocked List When Block Buddy is disabled the contact can watch your phone The contact will display in your Watcher List The default for Block Buddy is Disabled Press the Save soft key Press to to return to the idle screen Using Your Blocked List to Unblock Contacts Use the Blocked List to quickly unblock a contact rather than updating the Block Buddy setting for the contact in your Contact Directory To use your Blocked List to unblock a contact 1 Press WD and then select Features gt Presence gt Blocked List The Blocked List screen displays Block
19. new intensity press the Save soft key If you did not select a new intensity press Er Select Maximum Intensity The Maximum Intensity screen displays a Maximum Intensity j TTT EEE TTT TT EE Press the Up or Down soft keys to increase or decrease the maximum intensity the screen can display If you selected a new intensity press the Ok soft key If you did not select a new intensity press Er Press gt to return to the idle screen You can select from many different ring tones to distinguish your phone from your neighbor s You can also set distinctive ring tones for contacts in your local directory so you can identify callers when your phone rings Note Customizing Your Phone Selecting a Ring Tone You can choose a unique ring tone for your phone to identify it when it rings To select a different ring tone 1 Press M gt and then select Settings gt Basic gt Ring Type The Ring Type screen displays Ring Type 1 o Silent Ring Low Trill 2 Scroll to the ring type you want To hear the ring type before you select it press the Play soft key The default ring type is Low Trill 3 To select the ring type press m 4 Press No to return to the idle screen Setting Distinctive Ring Tones for Contacts Your company s settings may override this feature For more information contact your system administrator You can set a distinctive ring tone for each co
20. setting 1 Do one of the following Press Wao and then select Features gt Presence gt My Status or From the idle screen press the MyStat soft key The My Status screen displays e2 bly Status 2 o Busy 3 o Be right back 2 Scroll to the status you want and then press GaecD The default status is Online 3 Press Wn to return to the idle screen Using the Advanced Features of Your Phone The following figure shows what the idle screen looks like when you assign a presence status in this case Be right back If you assign the status Online the default status the presence status does not display on the screen 1955 Be right back Thursday November 22 3 43 PM Hew Call Forward Selecting Contacts to Monitor Note Select the contacts whose presence you want to monitor by updating the contacts in your buddy list You add contacts to your buddy list from your local Contact Directory To view the status of contacts in your buddy list see Monitoring the Status of Contacts in Your Buddy List on page 4 6 If your call server is Microsoft Office Live Communications Server 2005 see Integrating with Microsoft Office Live Communications Server 2005 on page 4 6 To update your buddy list 1 Press gt and then select Features gt Contact Directory The Directory screen displays Directory E Ann Brown 1955 Scroll to the contact Or search for the cont
21. specific legal rights which may vary depending on local law Copyright Notice Portions of the software contained in this product are Copyright 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright 1998 by the Massachusetts Institute of Technology Copyright 1998 2003 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2004 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT O
22. the Ok soft key Or to enter a URL press the 1 A a soft key to select uppercase or lowercase mode enter the URL and then press the Ok soft key To enter special characters see Navigating Menus and Entering Data on page 1 10 To reply to a message press the Next or Prev soft keys to select a message Then press the Reply soft key Using the Advanced Features of Your Phone The Instant Messages screen displays The phone number or URL you entered or selected displays on the screen m Instant Messages 1 Ascii Enter message for haf 3 Do one of the following Tochoose from various pre scripted short messages press the Select soft key From the Message Select screen scroll to the message you want or To compose a custom message press the Edit soft key Then enter your message To enter a message see Navigating Menus and Entering Data on page 1 10 4 Press the Send soft key 5 Press Wo to return to the idle screen Restarting the Phone Note Note If your phone malfunctions you may be able to restore normal operation without restarting it Before you restart your phone contact your system administrator Periodically you may need to restart your phone so your phone can accept a new configuration Call lists are automatically cleared when you restart your phone User Guide for the Polycom SoundStation IP 6000 Phone To restart the phone 1 Press n and then select Sett
23. the phone 1 5 registration status of phone 5 4 Reject feature 3 4 rejecting calls 2 23 restarting the phone 2 12 4 9 Resume soft key 3 4 3 6 resuming calls 3 5 3 8 Retain Search feature 2 20 ring tones and associated number 2 10 selecting 2 8 setting for contacts 2 9 2 23 ringer volume adjusting 2 10 S scroll keys about 1 7 select key about 1 7 setting up the phone 1 2 shared lines about 2 26 answering calls on 3 4 and call forwarding 2 26 ignoring calls on 3 4 and rejecting calls 2 23 and the Silence feature 3 4 silent ring answering calls with 3 4 soft keys about 1 8 SoundStation IP 6000 accessories for 1 2 customizing 2 1 features list of 1 6 figure of 1 6 1 7 hardware testing 5 6 icons for 1 9 installing 1 1 key buttons list of 1 7 language support for 2 2 menus navigating 1 10 package contents 1 2 parts list for 1 2 restarting 4 9 settings configuring 2 2 troubleshooting 5 1 Index 3 User Guide for the Polycom SoundStation IP 6000 Phone spaces entering 1 11 speaker volume adjusting 2 10 speaker about 1 6 special characters entering 1 11 speed dialing 3 3 3 15 Split soft key 3 8 splitting conference calls 3 8 standalone deployments about 1 5 startup issues troubleshooting 5 2 static forwarding 3 11 status settings updating 4 2 T testing phone hardware 5 6 text messaging using 4 7 text entering and deleting 1 11 time and date display updating 2 3 transferring calls 3 9
24. 1 Registering Standalone SoundPoint IP and SoundStation IP Phones available at http www polycom com usa en support voice soundpoint_ip VoIP_Technical_Bulletins_pub html Before You Use Your Phone Note Since you can customize your phone in many different ways and your system administrator can enable and disable certain features the user interface that displays on your phone may differ from the figures that appear in this guide Before you use your phone familiarize yourself with the phone s features the icons that display on the screen and how to navigate menus and enter data User Guide for the Polycom SoundStation IP 6000 Phone Features of the Phone The following figure shows the primary hardware features of your phone console DDD lt 2 Si OP O OOO Feature Description 1 Speaker Allows for ringer and hands free audio output 2 Microphones Provide 360 coverage by three internal microphones 3 LED Indicators Indicate phone and call status through three bi color LEDs The LEDs illuminate to indicate the following normal operational states e Solid red A muted call e Flashing red A call is on hold e Solid green A dial tone is available dialing is in progress or a call is in progress e Flashing green An incoming call Getting Started with Your Phone The following figure shows the primary key buttons controls and indicators
25. EPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Notices 2 Safety Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class A Digital Device or Peripheral Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if
26. F OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 2008 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About This Guide Thank you for choosing the Polycom SoundStation IP 6000 conference phone This phone provides multi person audio conferencing capabilities for medium to large conference rooms within a Session Initiation Protocol SIP internet telephony system This guide provides everything you need to quickly use your new phone Verify with your system administrator that the network is prepared for configuring the phone
27. HER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Notices 1 User Guide for the Polycom SoundStation IP 6000 Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product
28. Hold soft key The Hold Conference screen displays The other parties in the conference call are put on hold mm 1955 Tue Hov 20 3 04 PH Hold Conference Resume Hew Call From the Hold Conference screen you can do the following e To resume the conference call press the Resume soft key The Active Conference screen will display again e To place a call to a new party press the New Call soft key The conference remains on hold and the new call becomes the active call e To end the conference call and split the conference into two separate calls on hold press the Split soft key Splitting Conferences When a conference has been established a Split soft key is available When you split a conference you end the conference and put all parties on hold To split a conference gt gt From the Active Conference screen press the Split soft key The conference ends and all calls are split into individual calls and put on hold Ending Conferences Using the Basic Features of Your Phone You can end a conference and your connection to the other parties by pressing the End Call soft key When you use the End Call soft key the other parties remain connected To end a conference gt gt From the Active Conference screen press the End Call soft key Transferring Calls The two other parties remain connected A call can be transferred in one of three ways Consultative transfer You have the option of
29. IP 6000 phone is marked with the CE mark This mark indicates compliance with EC Directives 2006 95 ED and 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK LORE 2900 ARRET IORBSKERIR CHAT SE SRMSSISHIOPTLCLEMHVET COMA SHASM MIST RS HP SE SARINA bL ERVE VCCI A Safety Notices 3 User Guide for the Polycom SoundStation IP 6000 Phone Safety and Compliance continued ALBA UE AW717 S42 BHSA7 71 71713 AFSL ARAA YEE B 7 7 0 9 14 HAR EE ALB ARE o AS FSAI aeo WOH ALR guy EL HY SHAS Hol ASO BI StS A 7 BERL CH VON ABO im EEIN WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 48V min 0 375A Russian Compliance Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC CN 1917 Expiry 03 28 2011 New Zealand Telepermit Polycom SoundStation IP 6000 Handsfree VoIP Conference Telephone PTC 216 08 012 PTC General Warning
30. LED indicators about 1 6 letters entering 1 11 line and call icons 1 9 line information checking 5 4 lowercase characters entering 1 11 M maximum intensity about 2 6 menu key about 1 8 menus navigating 1 10 messages accessing 3 16 4 8 messaging using 4 7 microphone muting 3 4 microphones internal about 1 6 microphones testing 5 6 Microsoft Office Live Communications Server 2005 4 2 4 6 missed calls list 2 11 missed calls list shortcut to view 2 11 More soft key about 1 11 multiple call appearances 4 1 mute key about 1 8 muting the microphone 3 4 MyStat soft key 4 2 N navigation keys using 1 10 network cable 1 2 network connecting phone to 1 3 numbers entering 1 11 O off hook dialing about 3 2 on hook dialing about 3 2 optional accessories for phone 1 2 P package contents 1 2 parts list for phone 1 2 phone controls troubleshooting 5 3 phone hardware testing 5 6 placed calls list 2 11 placing calls 3 2 PoE using 1 3 power adapter 1 2 1 4 power insertion cable 1 2 1 4 power issues troubleshooting 5 2 Power over Ethernet 1 3 power source connecting to phone 1 3 Preferences menu about 2 2 presence settings 4 2 presence settings updating 4 2 privacy list updating 4 7 Index R received calls list 2 11 records clearing in call lists 2 12 2 13 redial key about 1 8 redialing numbers 3 5 regional power cord 1 2 registered line description of 1 9 registering
31. Page Up ro Corporate Directory Filtered Green Joe 6045555555 Smith John 60455512734 Search You cannot update the contacts in your Corporate Directory You can search for and dial contacts or save contacts to the local Contact Directory Adding Contacts to Your Local Contact Directory You can add contacts to your local Contact Directory in the following ways e Manually if you have permission to update your local Contact Directory e From a call list e From a Corporate Directory if this is set up on your phone Note You cannot update Corporate Directory from your phone Customizing Your Phone Adding Contacts Manually You can update your local Contact Directory manually instead of importing contact information from a call list or a Corporate Directory To add a contact manually 1 Press Wao and then select Features gt Contact Directory The Directory screen displays a Directory E Ann Brown 1955 2 To adda contact to your phone s database press the Add soft key The Add To Directory screen displays 5 Add To Directory A Asci First Hame Last Name 3 Enter the contact information To move between fields use the Next and Prev soft keys Enter the following information Note Your phone may not display all the following fields For more information see your system administrator Optional Enter the First Name and Last Name of the contact To e
32. act see Searching for Contacts in Your Local Contact Directory on page 2 19 You can use the key to Page Up and the key to Page Down Press the Edit soft key The Edit Contact screen displays ia Edit Contact 4 Asen First Name Jame Last Name Lee User Guide for the Polycom SoundStation IP 6000 Phone 4 Use the Next and Prev soft keys to scroll to the Watch Buddy field and then use the scroll keys or the Change soft key to choose Enabled or Disabled When Watch Buddy is enabled the contact is added to your buddy list and you can monitor the contact s status When Watch Buddy is disabled the contact is removed from your buddy list and you cannot monitor the contact s status The default for Watch Buddy is Disabled 5 Press the Save soft key 6 Press m gt to return to the idle screen Blocking Contacts from Viewing Your Status Block a contact in your Contact Directory if you don t want the contact to view your status If you unblock a contact the contact can add you to their buddy list and view your status You can also use your Blocked List to unblock contacts see Using Your Blocked List to Unblock Contacts on page 4 5 Note To view a list of contacts that can and cannot monitor your status do the following e To view contacts that cannot view your status press the Menu key and then select Features gt Presence gt Blocked List e To view contacts that can view your status press the Menu
33. act Directory For information on managing speed dial entries from your Contact Directory see Managing Speed Dial Entries on page 3 15 To place a call using a speed dial index number 1 Press CD The Speed Dial Info screen displays Speed Dial Info Do one of the following Ifyou know the contact s speed dial index number enter the number or Ifyou do not know the contact s speed dial index number scroll to the contact and then press the Dial soft key The call is placed User Guide for the Polycom SoundStation IP 6000 Phone Answering Calls To answer a call gt gt Press Cor the Answer soft key The three LEDs flash green when the phone rings Note To ignore Incoming calls press the Reject soft key for private lines or the Silence soft key for shared lines To prevent your phone from ringing enable the Do Not Disturb feature see Using Do Not Disturb on page 3 14 You can forward incoming calls by pressing the Forward soft key see Forwarding Calls Dynamically on page 3 13 If you set up your phone with a silent ring press the Answer soft key to answer the call To answer a call on a shared line 1 Answer the incoming call 2 Press the Hold soft key Anyone on another phone configured to use the same shared line can take the call by selecting the call on their phone screen Ending Active Calls To end a call gt gt Press Ce or the End Call soft key Note You canno
34. active Press the Menu key and then select Status gt Network gt Ethernet From the Ethernet screen scroll to LAN port and verify that it is Active UES eee Fy ear LAN port Acti LAN Speed 100Mbps LAN Mode Full duplex Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port is operational if it is not accessible contact your system administrator Before restarting your phone contact your system administrator Your system administrator may want to troubleshoot the phone in more detail before restarting the phone and losing current status information User Guide for the Polycom SoundStation IP 6000 Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key The phone is not in an active state Do one of the following Press the keys more slowly Call the phone to confirm that inbound call display and ringing is normal If successful try to press feature keys within the call to access the Directory or Buddy Status screens for example To confirm the line is actively registered to the call server press the Menu key and then select Status gt Lines gt Line Information From the Line Information screen verify that your phone line is registered Line Information Linel 1955 Registered 25 40 35 Server 1 r13as1 0 To attempt re registratio
35. at your system administrator enables Your system may not support it For more information contact your system administrator You can send and receive instant messages using your phone Your phone may indicate instant messages by the following e Anicon FJ on the phone screen e A stutter dial tone instead of a normal dial tone User Guide for the Polycom SoundStation IP 6000 Phone Managing Instant Messages From the Instant Messages screen you can view instant messages delete a message or create a new message Messages display in the order they are received the first message received displays first To manage instant messages 1 Press n gt and then select Features gt Messages gt Instant Messages 2 From the Instant Messages screen you can do the following Sending Instant Messages To view instant messages press the Next or Prev soft keys to cycle through the messages in order To delete a message press the Next or Prev soft keys to scroll to the message and then press the Delete soft key To create a new message press the New soft key See Sending Instant Messages on page 4 8 To send an instant message 1 Press WD and then select Features gt Messages gt Instant Messages The Instant Messages screen displays Instant Messages No Messages 2 Do one of the following or To send a message press the New soft key Enter the phone number or IP address and then press
36. ate The Time and Date screen displays Time and Date 1 Clock Date Clock Time 3 Clock Order 2 Do one of the following To disable the time and date display scroll to Disable or Toenable the time and date display you do not have to highlight an item Enable is already highlighted Go to step 3 a Time and Date 3 Press Gu 4 Press Wo to return to the idle screen User Guide for the Polycom SoundStation IP 6000 Phone Updating the Display Contrast You can set how light or dark the screen appears To adjust the contrast on the phone screen 1 Press W gt and then select Settings gt Basic gt Contrast The Contrast screen displays Contrast 2 Press the Up or Down soft keys to increase or decrease the display contrast 3 Press the Ok soft key 4 Press gt to return to the idle screen Updating the Backlight Intensity Backlight intensity on the phone has three components e Backlight On e Backlight Idle e Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately You can select high medium low and off levels for both When you modify the Maximum Intensity you modify the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high levels for both Backlight On and Backlight Idle intensities decrease The Backlight On intensity applies
37. ating with Microsoft Office Live Communications Server 2009 sapai staeicagal evade dead Sele deg vekdahroen BAE sa 4 6 Using Instant Messaging 0 0 eee eee 4 7 Managing Instant Messages 0 0 0 c cece eee eee eee 4 8 Sending Instant Messages 0 c cece eee eee eee eee 4 8 Restarting the Phone 0 000 e eee 4 9 5 Troubleshooting Your Phone 2020020 5 Installation Configuration sasssa ccc eee 5 1 Power and Startup 4 6 i44ibese erreneren ecu E EEE 5 2 CODOS sia aap See Re Pe Rw RED Peds waa Pas ha GERRY RSR dust 5 3 Access to Screens and Systems 00 0000 e eee eee eee eee 5 4 CANN sas coven ais a Ds Manes DE LoGaN eee NS 5 5 Displays rererere ine Cae hen SEIE KITEN EAEE SIDANS I cade sie 5 6 Adio se ic thas iene o a E a EEN EN ENNS 5 6 Testing Phone Hardware oscsuins segue eee wank Gull ween kuier 5 6 Safety Notices 2 2 2 Safety Notices 1 Index cc cece ccc ecw eee cece ee cceceeess Index User Guide for the Polycom SoundStation IP 6000 Phone viii Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance from your SoundStation IP 6000 conference phone The phone is a next generation phone with a modern industrial design and the latest advancements in Polycom voice technology Some of the key features of the phone include e Ex
38. cellent wideband audio performance e Aconsole microphone with a range of up to ten feet e Expansion microphones to accommodate large room sizes e International language support e Corporate Directory support This chapter includes the following topics e Parts List on page 1 2 e Installing the Phone on page 1 2 e Registering the Phone on page 1 5 e Features of the Phone on page 1 6 e Understanding Line and Call Icons on page 1 9 e Navigating Menus and Entering Data on page 1 10 To read about how to change the settings on your phone see Chapter 2 Customizing Your Phone To read about the phone s basic features see Chapter 3 Using the Basic Features of Your Phone To read about more advanced features see Chapter 4 Using the Advanced Features of Your Phone If you require additional information or assistance with your new phone see your system administrator User Guide for the Polycom SoundStation IP 6000 Phone Parts List The following items are included in your basic SoundStation IP 6000 package e SoundStation IP 6000 Conference Phone e 25 foot Network Cable e Quick Start Guide Make sure your phone package contains each item If any item is missing see your system administrator SoundStation IP 6000 Conference Phone 25 foot Network Cable Quick Start Guide Rcd Optional Accessories The following items are optional accessories for your phone e AC Power Kit with Power Adapter Regional P
39. contacts in your local Contact Directory or in a Corporate Directory if this is set up on your phone Searching for Contacts in Your Local Contact Directory Search for a contact by scrolling through the directory or entering specific search criteria To search for a contact in the local Contact Directory 1 Press M gt and then select Features gt Contact Directory The Directory screen displays a Directory E Ann Brown 1955 2 Press the Search soft key Then enter the first few characters of the contact s first or last name and then press the Search soft key again The Directory Search screen displays a list of successful matches E Lee James 1954 3 Scroll to the contact you are searching for You can dial edit or delete the contact 4 Press a gt to return to the idle screen User Guide for the Polycom SoundStation IP 6000 Phone Searching for Contacts in a Corporate Directory Search for a contact by scrolling through the directory or entering specific search criteria Note You can enable your phone to save Corporate Directory search results and to remember the last person you viewed in the directory Whenever you re display Corporate Directory the last person you viewed will display If you searched for a person the results of the last search you submitted will display To enable this feature press the Menu key and then select Settings gt Basic gt Preferences gt Corp
40. d placed calls Each list can hold up to 100 entries If you miss a call the idle screen will display a message indicating the number of missed calls you have To view information about the missed call view your Missed Calls list see Viewing Call Lists on page 2 11 After you view the Missed Calls list the message on the idle screen is removed The following figure shows what the idle screen looks like when you miss a call me 1955 1 new missed call Tuesday April 12 11 PH Hew Call Forward Viewing Call Lists You can access any call list from the Call Lists menu or you can quickly access missed calls from the idle screen To view a call list gt gt Do one of the following Press uo and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls or To quickly view the missed calls list press C from the idle screen Managing Call Lists You can clear all the records in a call list or just one record You can also choose a record in a list and return the call store the call details in your local Contact Directory or view detailed information about the particular call User Guide for the Polycom SoundStation IP 6000 Phone To manage a call list 1 Press M and then select Features gt Call Lists The Call Lists screen displays A Call Lists 1 Missed Calls 2 Received Calls 3 Placed Calls 2 Do one of the following
41. derstanding Line and Call Icons 0 1 9 Navigating Menus and Entering Data 1 10 2 Customizing Your Phone seeeeeeees Configuring Basic Settings 0 eee eee 2 2 Updating Preferences osc ose eels lets on werk Geeks Gere 4 iais 2 2 Updating the Language 00 0000 2 2 Updating the Time and Date Display 2 3 Updating the Display Contrast 0008 2 6 Updating the Backlight Intensity 00 2 6 Updating the Ring Tone 0 0 020 2 8 Selecting a Ring Tone 0 eee 2 9 Setting Distinctive Ring Tones for Contacts 2 9 Adjusting the Speaker and Ringer Volume 2 10 Using Call lists si 4 cgins fais ad ead eet hepa ee aee eau adin is 2 11 Viewing Call Lists ssn 2ecies bores Buses Dee EON hes Baw ee EES 2 11 Managing Call Lists serercecnsi tees es ooo eee bees eee nnii as 2 11 Managing Contacts 2cctceeee toe eee eee ee nie ee 2 13 Adding Contacts to Your Local Contact Directory 2 14 Adding Contacts Manually 00 0 2 15 Adding Contacts from Call Lists 0 00 2 17 Adding Contacts to Your Contact Directory from a Corporate Directory 2 0 si 8 seine siete ra ese taetee ed cat 2 18 Contents 1 1 s2 User Guide for the Polycom SoundStation IP 6000 Phone
42. ed List 1 Ann Brown 1955 Scroll to the contact Press the Unblock soft key Press Wo to return to the idle screen The contact can now watch your phone The contact will display in your Watcher List To view your Watcher List press the Menu key and then select Features gt Presence gt Watcher List User Guide for the Polycom SoundStation IP 6000 Phone Monitoring the Status of Contacts in Your Buddy List You can monitor the status of all the contacts in your buddy list except those contacts that have blocked you from viewing their status To add contacts to your buddy list see Selecting Contacts to Monitor on page 4 3 To monitor a contact in your buddy list gt gt Do one of the following From the idle screen press the Buddies soft key or Press n gt and then select Features gt Presence gt Buddy Status The Buddy Status screen displays listing the status of all your buddies From this screen you can scroll to and dial the contact Buddy Status Integrating with Microsoft Office Live Communications Server 2005 Your system administrator can configure your phone to work with Microsoft Office Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger From your phone you can invite join control and monitor integrated multipoint conferences Any contact added through your buddy list will appear as a contact in Microsoft O
43. fer is complete wait until the person answers the call talk to the person and then press the Trnsfer soft key To cancel the transfer before the call connects press the Cancel soft key Performing a Blind Transfer When you use a blind transfer you transfer a call without speaking to the party to whom you are transferring the call The call is automatically transferred as soon as you dial the party s number To perform a blind transfer 1 During a call press the Trnsfer soft key The following screen with the Blind soft key displays 2 Press the Blind soft key The Blind transfer to screen displays q 1955 Tue Hov 20 3 11 PH Blind transfer to 3 Place a call to the party to whom you want to transfer the call See Placing Calls on page 3 2 The call automatically transfers to the party you specified 3 10 Using the Basic Features of Your Phone Forwarding Calls Note Your company s settings may override this feature For more information contact your system administrator Call forwarding is not available on shared lines You can set up your phone to forward incoming calls to another party static forwarding or you can forward a call as your phone rings dynamic forwarding Your phone will forward calls even if you enable the Do Not Disturb Feature You can also reject calls from a particular contact by sending the call to your voice mail system or divert calls from a particular co
44. ffice Communicator and Windows Messenger Any contact added as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list You can access your Privacy List on the phone to allow or disallow your contacts from monitoring your presence To view and change your presence see Updating Presence Settings on page 4 2 For more information on integrating with Microsoft Office Live Communications Server 2005 contact your system administrator To add a contact to your buddy list Press n gt and then select Features gt Presence gt Buddy Status Press the Add soft key Enter the phone number of the contact Press the Submit soft key mAN Press w gt to return to the idle screen Using the Advanced Features of Your Phone To view and change your privacy list 1 Press M and then select Features gt Presence gt Buddy Status gt Privacy List 2 Scroll to the contact 3 Press the Edit soft key 4 Scroll to Access and then use the scroll keys to select Enabled When Access is enabled you allow the contact to see your presence When Access is disabled you prevent the contact from viewing your presence The default for Access is Disabled 5 Press uo to return to the idle screen For more information on contacting buddies see the Microsoft Office Communicator and Windows Messenger documentation Using Instant Messaging Note Instant Messaging is an optional feature th
45. he phone is ringing Unregistered Line D The phone is unable to place and receive calls Voice mail message You have a new voice mail message See Using Voice Mail on page 3 16 Navigating Menus and Entering Data 1 10 Note To navigate menus and enter data follow these tips After 20 seconds of inactivity the menu system automatically exits to the idle screen unless an edit session is in progress If you want to Then do this Enter the main menu Exit the main menu and return to the idle screen Return to the previous menu Press Er In some cases you can press the Back soft key to return to the previous menu Scroll through menu items Use Z When lists appear on more than one page you can press the key to Page Up or press the key to Page Down Scroll through lists or fields Use a or the Next and Prev soft keys Select a menu item Do one of the following Scroll to the menu item and then press GD or e Press the dial pad key that corresponds to the item in the numbered menu list For example to select the second item in a menu press 2 Getting Started with Your Phone If you want to Then do this Enter text Press the dial pad keys one or more times For example to enter A press 2 To enter C press 222 Enter numbers uppercase characters or lowercase characters Press
46. herlands English Canada English United Kingdom English United States French France O PP NISIN PF Ye N German Germany 10 Italian Italy 11 Japanese Japan 12 Korean Korea Customizing Your Phone Language Localization 13 Norwegian Norway 14 Polish Poland 15 Portuguese Portugal 16 Russian Russia 17 Slovenian Slovenia 18 Spanish Spain 19 Swedish Sweden To change the language 1 Press n gt and then select Settings gt Basic gt Preferences gt Language The Language screen displays ay Language 2 O English Canada 3 O Chinese China 2 Scroll to the language you want and then press CED The text on the screen changes to the language that you selected 3 Press wax to return to the idle screen Updating the Time and Date Display The time and date appear on the idle screen of your phone If the phone cannot obtain a time and date the display will flash If this happens or if the time or date is incorrect see your system administrator You can select from various formats for the time and date display including whether the time or date displays first clock order You can also turn the time and date display off so the time and date does not display on the idle screen Select and set options that are right for you User Guide for the Polycom SoundStat
47. ing Tones for Contacts on page 2 9 You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail system If you do not have a voice mail system set up the call will still ring on your phone Rejecting calls is not available on shared lines User Guide for the Polycom SoundStation IP 6000 Phone To send incoming calls from a particular contact directly to voice mail 1 Press wats and then select Features gt Contact Directory The Directory screen displays d Directory E Ann Brown 1955 Scroll to the contact Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 19 You can also use the key to Page Up and the key to Page Down Press the Edit soft key The Edit Contact screen displays a Edit Contact A Asci First Hame Jame Last Name Lee Use the Next soft key to scroll to the Auto Reject field and then change the Auto Reject setting to Enabled Use the scroll keys or the Change soft key to select Enabled Press the Save soft key Press wo to return to the idle screen Diverting Calls Customizing Your Phone You can customize your phone so that incoming calls from a particular party are transferred directly to a third party To divert incoming calls from a contact to a third party 1 Press wats and then select Features gt Contact Directory The Directory screen displays
48. ings gt Basic gt Restart Phone The Restart Phone screen displays The message Are you sure displays Restart Phone Are you sure 2 If you still want to restart the phone press the Yes soft key The restart process begins The process ends when the idle screen displays Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 6000 conference phone The tables in this chapter list possible trouble symptoms the likely causes of these problems and recommended corrective actions to take Problems are grouped as follows e Installation Configuration on page 5 1 e Power and Startup on page 5 2 e Controls on page 5 3 e Access to Screens and Systems on page 5 4 e Calling on page 5 5 e Displays on page 5 6 e Audio on page 5 6 To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware For more information see Testing Phone Hardware on page 5 6 If you require more information or assistance contact your system administrator Installation Configuration Unsupported configuration Symptom Problem Corrective Action The display shows The phone installation Verify that you have installed the phone General configuration error configuration is not supported and any components correctly e See Installing the Ph
49. ion IP 6000 Phone The following figure shows the default format for the date and time display on the phone screen Monday November 19 17 09 PH Hew Call Forward To update the time and date display 1 Press n and then select Settings gt Basic gt Preferences gt Time and Date The Time and Date screen displays Time and Date 1 Clock Date Clock Time 3 Clock Order 2 Do one of the following To change the date format press GD or Tochange the time format scroll to Clock Time and then press CED The Clock Date screen or the Clock Time screen displays fy Clock Date 1 01 Jan Mon 7 91 January blonday 3 0 Jan 1 Mon or a Clock Time 2 12 AM PM 3 Scroll to the date or time format you want and then press Ga 4 Press wa to return to the idle screen Customizing Your Phone To change the order of the time and date display 1 Press a and then select Settings gt Basic gt Preferences gt Time and Date gt Clock Order The Clock Order screen displays Clock Order 1 o Time before date Date before time 2 Scroll to the clock order you want and then press The default setting is date before time 3 Press wa to return to the idle screen To enable or disable the time and date display 1 Press was and then select Settings gt Basic gt Preferences gt Time and D
50. irectory E Ann Brown 1955 2 Scroll to the contact you want to call Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 19 You can also use the key to Page Up and the key to Page Down 3 Press the Dial soft key Customizing Your Phone To place a call to a contact in the Corporate Directory 1 Press M gt and then select Features gt Corporate Directory The Corporate Directory screen displays Corporate Directory Filtered E Green Joe 6045555555 Smith John 6045551294 Search 2 Scroll to the contact you want to call Or search for the contact see Searching for Contacts in a Corporate Directory on page 2 20 You can also use the key to Page Up and the key to Page Down 3 Press the Dial soft key Managing Incoming Calls Distinguishing Calls Rejecting Calls Note You can manage incoming calls from the contacts in your directory by doing the following e Setting up a distinctive ring tone for a contact e Rejecting calls from a particular contact by sending the call to your voice mail system If you do not have a voice mail system set up the call will still ring on your phone e Diverting calls from a particular contact to another party You can customize your phone so that you can distinguish callers by certain ring tones For information on setting a distinctive ring tone for a particular contact see Setting Distinctive R
51. lash red to indicate that a call is on hold The following screen shows Jane Smith on hold The Resume soft key now displays on the screen Hold Jane Smith 1951 0 75 To resume a call on hold gt gt While a call is on hold press the Resume soft key Note To end a call on hold you must resume the call first Hosting Conference Calls You can create a conference with up to two other parties using the phone s local conference feature To quickly set up a conference you can use the Join soft key to create a conference between an active call and a call on hold After you set up a conference you can hold the conference call split the conference call into individual calls on hold or end the conference call and your connection to the conference call participants This section includes the following topics e Setting Up Conferences on page 3 6 e Holding and Resuming Conferences on page 3 8 e Splitting Conferences on page 3 8 e Ending Conferences on page 3 9 Setting Up Conferences You can set up a conference in one of two ways e Using the Confrnc soft key e Using the Join soft key if you have an active call and a call on hold Note Note Using the Basic Features of Your Phone Setting Up a Conference Using the Conference Soft Key To set up a conference using the Conference soft key 1 Call the first party See Placing Calls on page 3 2 2 Press the Confrnc soft key The active call is placed on hold
52. m Problem Corrective Action There is no display The display is incorrect The display has bad contrast Power is not correctly applied to the phone Verify that power is correctly applied to the phone e Check that the display is illuminated e Ensure the network cable is inserted properly on the underside of the phone Try unplugging and re inserting the cable e If your phone uses Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone The contrast needs adjustment Adjust the screen contrast See Updating the Display Contrast on page 2 6 The display is flickering Certain types of older fluorescent lighting cause the display to appear to flicker Try the following e Move the phone away from the lights e Replace the lights Audio Symptom Problem Corrective Action The speaker has no audible sound Speaker volume is low Adjust the speaker volume During a call press one of the volume keys Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware From the diagnostics menu you can test your phone s microphones keypad mappings and display See your system administrator for instructions on how to perform these tests To access the diagnostics menus gt gt Press M gt and then select Status g
53. many rings to wait before forwarding the call one ring is approximately six seconds Two rings is the recommended value Ifyou selected Busy the Call Forward Busy screen displays Contact Enter a number to forward all future incoming calls to when you are already in another call 4 Press the Enable soft key If you selected the forwarding type Always a moving arrow displays on the idle screen next to the directory number Using the Basic Features of Your Phone To disable call forwarding 1 From the idle screen press the Forward soft key The Forwarding Type Select screen displays showing the forwarding type that is enabled The following screen shows the forwarding type Always enabled ia Forwarding Type Select 1 Always Enabled 2 No Answer Disabled 3 Busy Disabled Scroll to the forwarding type you want to change and then press CED A screen displays showing the details of the forwarding type you want to disable ha Call Forward Always 1 Asci Contact 1954 Disable To turn off call forwarding press the Disable soft key Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings To forward an incoming call to another extension 1 3 While your phone rings press the Forward soft key The Call Forwarding screen displays Contact Forward Enter the number to forward the inc
54. n hold use the scroll keys Ho 1955 11 45AM o o To James Lee 1944 0 34 End Call User Guide for the Polycom SoundStation IP 6000 Phone Using Buddy Lists Note Monitoring the status presence of contacts in a buddy list is an optional feature that your system administrator enables Your system may not support it For more information contact your system administrator A buddy list is a list of users devices whose status or presence you can monitor Your contacts update their presence setting for example Be right back Out to lunch or Busy and you can view their status in real time from your phone s Buddy Status screen If you like you can block others from monitoring your status Your phone can watch the status of up to eight other phones These phones form your buddy list Your phone can be monitored by up to eight other phones If your phone is configured to work with Microsoft Office Live Communications Server 2005 the behavior of presence settings and buddy lists is different For more information see Integrating with Microsoft Office Live Communications Server 2005 on page 4 6 or contact your system administrator Updating Presence Settings Your presence setting indicates your status either online busy be right back away out to lunch offline or do not disturb Update your presence setting so that other users can monitor your status from their phones To change your presence
55. n with the call server reboot the phone For more information see your system administrator The display shows Network Link is Down The network cable is not properly connected See Power and Startup on page 5 2 Calling Troubleshooting Your Phone Symptom Problem Corrective Action There is no dial tone Power is not correctly applied to the phone Verify that power is correctly applied to the phone Check that the display is illuminated Ensure the network cable is inserted properly on the underside of the phone Try unplugging and re inserting the cable There is no audible ring tone Ringer volume is low or the Ring Type is set to Silent Ring Verify ringer volume and Ring Type To adjust the ringer volume press either of the volume keys when the phone is in the idle state Check that the Ring Type is not set to Silent Ring See Updating the Ring Tone on page 2 8 Outbound or inbound calling is unsuccessful Place a call to the phone under investigation Check that the display indicates incoming call information A hollow phone icon displays at the top left of the screen Wednesday December 12 12 17 PM New Call Forward The phone is not registered to a server Ask your system administrator to register the phone to a server User Guide for the Polycom SoundStation IP 6000 Phone Displays Sympto
56. ng calls to contacts in 2 23 and Retain Search feature 2 20 saving contact to Contact Directory 2 18 searching for contacts in 2 20 viewing contacts in 2 14 customizing your phone 2 1 D data entering 1 10 date and time display updating 2 3 deleting text 1 11 Diagnostics Menu accessing 5 6 dial pad keys about 1 8 dialing 3 2 dialing using IP addresses and URLs 3 2 directory contacts managing 2 13 display contrast updating 2 6 Display Diagnostics menu 5 6 display problems troubleshooting 5 6 divert contact setting 2 16 2 25 diverting calls 2 25 Do Not Disturb feature 3 4 3 14 dynamic forwarding 3 13 Index 2 E Encoding soft key about 1 11 ending calls 3 4 3 9 exit key about 1 8 extension microphones 1 2 1 5 External Microphone Kit 1 2 F fields enabling and disabling 1 11 forwarding calls 3 11 H hardware troubleshooting 5 6 HD Voice about 1 9 holding calls 3 5 3 8 I ignoring calls 3 4 installation instructions 1 1 installation issues troubleshooting 5 1 installing phone using AC power 1 4 with extension microphones 1 5 using PoE 1 3 instant messaging using 4 7 intensity updating 2 6 IP addresses dialing 3 2 IP addresses entering 1 10 J Join soft key 3 6 3 7 K key buttons identifying 1 7 Keypad Diagnostics menu 5 6 keypad mappings testing 5 6 L label setting 2 16 LAN port checking status of 5 2 language selecting for text 1 11 language updating for phone 2 2
57. not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment a tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique a laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada CE and VCCI Mark This SoundStation
58. ntact in your Contact Directory so you can distinguish callers To set a distinctive ring tone for a local contact 1 Press gt and then select Features gt Contact Directory The Directory screen displays E Ann Brown 1955 Directory 2 Scroll to the contact for whom you want to assign a distinctive ring tone User Guide for the Polycom SoundStation IP 6000 Phone 3 Press the Edit soft key The Edit Contact screen displays Edit Contact A Ascii First Name Jame Last Name Lee 4 Use the Next soft key to scroll to Ring Type and then enter a number corresponding to one of the ring types available If a ring type is already assigned to the contact but you want to change it press the lt lt soft key to delete the existing ring type Then enter a number corresponding to one of the ring types available Note To exit this screen and determine the number associated with a ring type press the Menu key twice and then select Settings gt Basic gt Ring Type Each ring type has a number associated with it 5 Press the Save soft key 6 Press gt to return to the idle screen Adjusting the Speaker and Ringer Volume To adjust the speaker volume gt gt During a call press either GD or Co To adjust the ringer volume gt gt When the phone is in the idle state press either GD or QD Customizing Your Phone Using Call Lists Your phone maintains lists of missed received an
59. ntact to another party For more information see Managing Incoming Calls on page 2 23 To access forwarding options gt gt Do one of the following Press Wands and then select Features gt Forward or From the idle screen press the Forward soft key Forwarding Calls Statically You can set up your phone to forward calls to another number To forward calls to another extension 1 From the idle screen press the Forward soft key The Forwarding Type Select screen displays Forwarding Type Select 1 Always Disabled No Answer Disabled 3 Busy Disabled 2 Scroll to the forwarding type you want and then press G The options are Always To forward all incoming calls No Answer To forward all unanswered incoming calls Busy To forward calls that arrive when you are already in a call User Guide for the Polycom SoundStation IP 6000 Phone 3 Do one of the following Ifyou selected Always the Call Forward Always screen displays Contact Enter a number to forward all incoming calls to Ifyou selected No Answer the Call Forward No Answer screen displays a Call Forward No Answer 1 Asct Contact Forward After Rings 10 Do the following use the Next and Prev soft keys to move between fields a Inthe Contact field enter a number to forward all unanswered incoming calls to b Inthe Forward After Rings field enter how
60. nter the contact s name see Navigating Menus and Entering Data on page 1 10 You can enter a maximum of 32 characters Required Enter the Contact phone number You can enter a maximum of 32 characters The phone number must be unique and must not already exist in the directory If you save an entry with a non unique phone number the entry will not be saved Optional Update the Speed Dial Index number The speed dial index number is automatically assigned to the next available index value up to a maximum value of 99 You can assign any unused speed dial index number from 1 to 99 If you assign a User Guide for the Polycom SoundStation IP 6000 Phone Note speed dial index number that is already taken the message Speed dial index already exists displays If you enter an invalid speed dial index number for example 0 or 00 the message Speed dial index is invalid displays For more information on speed dial index numbers see Managing Speed Dial Entries on page 3 15 Optional Enter a Label for the contact You can enter a maximum of 32 symbols letters or numbers If you specify a label the label will be the first item that displays for the contact in the Contact Directory and on the Speed Dial Info screen before the contact s first and last names if specified For example in the following figures Ann Brown has been assigned the label Sales Za Directory E Sales Ann Br
61. oming call to Your phone displays the last number you forwarded calls to either statically or dynamically If you previously set a forwarding number and want to enter a new one use the lt lt soft key to delete the number Press the Forward soft key The incoming call is forwarded to the other party If call forwarding is disabled future calls will not be forwarded and forwarding remains disabled 3 13 User Guide for the Polycom SoundStation IP 6000 Phone Using Do Not Disturb 3 14 To prevent your phone from ringing activate the Do Not Disturb feature Calls you receive while Do Not Disturb is enabled will display in your Missed Calls Call List see Using Call Lists on page 2 11 If you have chosen to forward your calls to another number calls will be sent to that number if Do Not Disturb is enabled To enable and disable Do Not Disturb 1 Press WD and then select Features The Features screen displays If Do Not Disturb is not highlighted scroll to it rj Features 1 Do Not Disturb 2 Forward 3 Contact Directory 2 To toggle Do Not Disturb on or off press GaecD When you enable Do Not Disturb a flashing icon displays at the top left of the screen When you disable Do Not Disturb the registered line icon gi displays instead The following figure shows what the Features menu looks like with Do Not Disturb enabled x Features 1 Do Hot Disturb 2 Forward
62. one on page 1 2 Undo last configuration change e Check that no more than two microphones are installed e Contact your system administrator User Guide for the Polycom SoundStation IP 6000 Phone Power and Startup Symptom Problem Corrective Action The display shows Network Link The network cable is not properly Verify that the network cable is properly is Down connected connected e Check the cable termination at the switch or hub furthest end of the cable from the phone e Check that the switch or hub is operational flashing link status lights e Check if the LAN port is active or inactive Press the Menu key and then select Status gt Network gt Ethernet From the Ethernet screen scroll to LAN port and verify that it is Active Es a LAN port Active LAN Speed 100Mbps LAN Mode Full duplex e To attempt re registration with the call server reboot the phone For more information see your system administrator e Contact your system administrator Controls Troubleshooting Your Phone Symptom Problem Corrective Action The dial pad does not work The dial pad on the phone does not respond Do one of the following Check for a response from other feature keys or from the dial pad Place a call to the phone from a known working telephone Check for display updates Check if the LAN port is active or in
63. or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installation operation or maintenance instructions e Unauthorized product modification or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or e Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR R
64. orate Directory gt Retain Search Scroll to Enable and then press the Select key To search for a contact in the Corporate Directory 1 Press n and then select Features gt Corporate Directory The Corporate Directory screen displays Corporate Directory Filtered E Green Joe 6045555555 Smith John 6045551294 Search 2 Press the Search soft key Then enter the first few characters of the contact s first or last name and then press the Submit soft key The screen displays a list of successful matches Scroll to the contact you are searching for From this screen you can press the Dial soft key to dial the contact or press the View soft key and then save the contact to your local Contact Directory Press m gt to return to the idle screen Updating Contacts in Your Local Contact Directory You can update contact information for contacts in your local Contact Directory You cannot update information for contacts in your Corporate Directory 2 20 Customizing Your Phone To update a contact in your local Contact Directory 1 Press wats and then select Features gt Contact Directory The Directory screen displays a Directory E Ann Brown 1955 Scroll to the contact whose information you want to update or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 19 You can also use the key to Page Up and the key to Page Down
65. our system administrator for the exact number You can dial and search for contacts in this directory You may be able to add edit and delete contacts Contact your system administrator to see if you have read only access to your local Contact Directory or if you can update it If your system administrator sets up Corporate Directory on your phone you may also have read access to portions of your Corporate Directory Your system administrator determines which contacts you can see You can search for contacts in the Corporate Directory and add contacts from the Corporate Directory to your local Contact Directory For more information see Searching for Contacts in a Corporate Directory on page 2 20 and Adding Contacts to Your Contact Directory from a Corporate Directory on page 2 18 2 13 User Guide for the Polycom SoundStation IP 6000 Phone To view your local Contact Directory gt gt Press wads and then select Features gt Contact Directory The Directory screen displays listing all the contacts in your directory Scroll to view all your contacts You can use the key to Page Down and the key to Page Up s Directory E Ann Brown 1955 To view your Corporate Directory gt gt Press ven and then select Features gt Corporate Directory The Corporate Directory screen displays listing all the contacts in your directory Scroll to view all your contacts You can use the key to Page Down and the key to
66. ower Cord Power Insertion Cable e External Microphone Kit with two extension microphones Installing the Phone This section describes how to install your phone It includes the following topics Connecting Network and Power Sources on page 1 3 e Connecting Optional Extension Microphones on page 1 5 Getting Started with Your Phone Connecting Network and Power Sources There are two ways to connect your phone to the network and a power source Your system administrator can tell you which of the following methods best suits your teleconferencing needs e Power over Ethernet PoE e AC Power Power over Ethernet Power over Ethernet is the default connection for your phone Note AC power adapters are not included in the PoE package If you require one see your system administrator The following figure shows how to connect your phone to the network using a PoE source To connect the phone using a PoE source 1 Connect one end of the 25 foot Network Cable to the LAN jack on the phone 2 Connect the other end of the 25 foot Network Cable to an available LAN port on the wall or hub switch device port User Guide for the Polycom SoundStation IP 6000 Phone AC Power To connect your phone to the network using AC power make sure you have the optional AC Power Kit The AC Power Kit contains a Power Adapter Regional Power Cord and a Power Insertion Cable The following figure shows how to connect
67. own 1955 Speed Dial Info Optional Set the Ring Type For information on setting the ring type see Updating the Ring Tone on page 2 8 Optional Assign a Divert Contact The Divert Contact identifies the third party to which you want this contact s calls sent You can enter a maximum of 32 characters Optional Change the Auto Reject and Auto Divert settings If you set the Auto Reject field to enabled each time the contact calls the call will be directed to your voice mail system if a voice mail system is set up If you set the Auto Divert field to enabled each time the contact calls the call will be directed to a third party you specify in the Divert Contact field Use the scroll keys or the Change soft key to switch between the Enabled and Disabled settings for the Auto Reject and Auto Divert fields If you do not have a voice mail system set up enabling the Auto Reject field will have no effect Each time the contact calls your phone will ring unless you choose to divert the contact s calls or enable call forwarding or Do Not Disturb on your phone Note Customizing Your Phone Optional Change the Watch Buddy and Block Buddy settings If you set the Watch Buddy field to enabled you can monitor the contact s status If you set the Block Buddy field to enabled the contact cannot monitor your status For more information on monitoring status see Using Buddy Lists on
68. p a Conference with an Active Call and a Call Om Hold sre tees asec ik Sede EERE Bee E EEEE 3 7 Holding and Resuming Conferences 00000 cee eee ee ee 3 8 Splitting Conferences oi viii eet eeeed tat iratni he enea de 3 8 Ending Comferenees sas is yeahs cca ata edires ga ioe ee vue we wees 3 9 Transferring Calls inune ne np eai e na E O ae tap E EE A E oacale 3 9 Performing a Consultative Transfer nasus nr eee eee eee 3 9 Performing a Blind Transfer 0000 c cece eee eee 3 10 Forwarding Calls 2 lt i cganpeeds etedi ee Mave ad EREE EASTER S 3 11 Forwarding Calls Statically 6 cece cece eee 3 11 Forwarding Calls Dynamically 00 6 cece eee eee 3 13 Using Do Not Disturb ec 2 6 000 5 A sideces hin io ean EEE 3 14 Managing Speed Dial Entries nanan eee ees 3 15 Using Voice Mail i 356 res eirri ne esus eed ae peewee Pe 3 16 vi Contents 4 Using the Advanced Features of Your Phone 4 1 Handling Multiple Call Appearances 00 0000 ee eee 4 1 Using Buddy Lists 2 i050 riccenn srine inken iei eat a ew WS a ORE 4 2 Updating Presence Settings 0 2c eee ee eee 4 2 Selecting Contacts to Monitor 0 0 eee eee 4 3 Blocking Contacts from Viewing Your Status 4 4 Using Your Blocked List to Unblock Contacts 4 5 Monitoring the Status of Contacts in Your Buddy List 4 6 Integr
69. page 4 2 Use the scroll keys or the Change soft key to switch between the Enabled and Disabled settings for the Watch Buddy and Block Buddy fields 4 Press the Save soft key 5 Press wo to return to the idle screen Adding Contacts from Call Lists You can save call information from a call list to your local Contact Directory To add a contact to the local Contact Directory from a call list 1 Do one of the following Toselecta call list press Wands and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls or To quickly see a list of missed calls press C from the idle screen Scroll to the contact s call You can also use the key to Page Up and the key to Page Down To save the contact to your Contact Directory press the Save soft key The following figure shows the message that displays when you save a contact to your Contact Directory a Placed Calls If the contact already exists in your Contact Directory Contact already exists displays 4 Press gt to return to the idle screen You may want to go to the Contact Directory to see if the contact was saved correctly and to add any missing contact information To view your Contact Directory see Managing Contacts on page 2 13 To update missing contact information see Adding Contacts Manually step 3 on page 2 15 User Guide for the Polycom SoundStation IP 6000 Phone Note Adding Contact
70. plays Edit Contact A Ascii First Name Jame Last Name Lee 3 Use the Next and Prev soft keys to scroll to the Speed Dial Index field and then update the speed dial index number Use the lt lt soft key to update an existing entry You can assign any unused speed dial index number from 1 to 99 If you assign a speed dial index number that is already taken the message Speed dial index already exists displays If you enter an invalid speed dial index number for example 0 or 00 the message Speed dial index is invalid displays 4 Press the Save soft key 5 Press Wao to return to the idle screen User Guide for the Polycom SoundStation IP 6000 Phone Using Voice Mail 3 16 Note Voice mail is an optional feature that your system administrator sets up Your system may not support it For more information contact your system administrator Screen options may vary with your application Voice mail may be accessible with a single key press Contact your system administrator about this option Your voice mail is saved in a centralized location and may be accessed from your phone Your phone may indicate voice mail by the following e Anicon F on the phone screen A stutter dial tone instead of a normal dial tone To listen to voice mail messages 1 Press WaT and then select Features gt Messages gt Message Center The Messages screen displays indicating the number of urgent new
71. s using 2 11 calling problems troubleshooting 5 5 calls answering 3 4 and call lists 2 11 dialing using speed dials 3 2 3 3 distinguishing by ring type 2 23 diverting 2 25 ending 3 4 forwarding 3 11 holding 3 5 ignoring 3 4 placing 3 2 redialing 3 5 rejecting 2 23 3 4 resuming 3 5 transferring 2 25 3 9 types of 3 2 characters entering 1 11 clearing call list entries 2 13 clock order changing 2 5 conference calls about 3 6 ending 3 8 3 9 holding 3 8 setting up 3 6 setting up with Join soft key 3 7 splitting 3 8 conference phone See SoundStation IP 6000 Confrnc soft key 3 6 Connect soft key 3 16 consultative transfer 3 9 consultative transfer performing 3 9 Index 1 User Guide for the Polycom SoundStation IP 6000 Phone Contact Directory about 2 13 adding contacts to 2 14 deleting contacts from 2 22 managing 2 13 placing calls to contacts in 2 22 searching for contacts in 2 19 storing contacts in 2 13 updating contacts in 2 20 viewing contacts in 2 14 contacts adding to Contact Directory 2 14 blocking and unblocking 4 4 calling 2 22 2 23 deleting 2 22 managing 2 13 saving from Corporate Directory 2 18 searching for in Contact Directory 2 19 searching for in Corporate Directory 2 20 setting ring types for 2 9 storing in Contact Directory 2 13 unblocking 4 5 updating 2 20 viewing in Contact Directory 2 14 viewing in Corporate Directory 2 14 contrast updating 2 6 Corporate Directory about 2 13 placi
72. s to Your Contact Directory from a Corporate Directory You can save any contact listed in your Corporate Directory if it is set up on your phone to your local Contact Directory To add a contact to your local Contact Directory from a Corporate Directory 1 Press Mn and then select Features gt Corporate Directory The Corporate Directory screen displays Corporate Directory Filtered Green Joe 6045555555 Smith John 60455512734 2 Search for the contact and then scroll to the contact s entry For information on how to search for a contact see Searching for Contacts in a Corporate Directory on page 2 20 3 Press the View soft key The Contact screen displays faa Contact 1 Last Hame Green 2 First Name Joe 4 To save the contact to the local Contact Directory press the Save soft key Saved displays on the screen Only the first name last name and phone number are saved If the contact already exists in your local Contact Directory Contact already exists displays 5 Press weno to return to the idle screen You may want to go to the Contact Directory to see if the contact was saved correctly and to add additional contact information To view your Contact Directory see Managing Contacts on page 2 13 To update contact information see Adding Contacts Manually step 3 on page 2 15 Customizing Your Phone Searching for Contacts You can search for
73. sages soft keys and other relevant information Understanding Line and Call Icons Getting Started with Your Phone Icon Line or Call State Description 4 4 Ho Active call using Polycom HD Voice technology A call is in progress using Polycom HD Voice The active call icons merge into one icon on the phone screen The following figure shows what displays on the screen during an active call 4 4 Active call not using Polycom HD Voice A call is in progress that does not use Polycom HD Voice dill Conference A conference is in progress See Hosting a Conference Calls on page 3 6 Dialing The phone is dialing a number gt Do Not Disturb You have enabled the Do Not Disturb feature on your phone Your phone will not ring See Using Do Not Disturb on page 3 14 Forwarding You have enabled the forwarding feature on your phone See Forwarding Calls on page 3 11 Hold A call or conference is on hold See Holding and Resuming Calls on page 3 5 and Holding and Resuming Conferences on page 3 8 Registered line The phone can place and receive calls Registered shared line The phone which shares a directory number with another phone can place and receive calls See Understanding Shared Lines on page 2 26 User Guide for the Polycom SoundStation IP 6000 Phone Icon Line or Call State Description Ringing d d T
74. t Diagnostics gt Test Hardware gt Audio Diagnostics Keypad Diagnostics or Display Diagnostics Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OT
75. t end a call that is on hold until you resume the call To end a call on hold press the Resume soft key and then end the call Muting the Microphone To mute the microphone gt gt During a call press Cd The three console LEDs glow red to indicate that the other party or parties cannot hear you You can still hear all other parties while Mute is enabled To turn off the Mute feature press lt again Using the Basic Features of Your Phone To mute the microphone if you use external microphones gt gt Press Gd on the phone or the button on the top of the external microphones To turn off the Mute feature press again Redialing Numbers You can redial the last number you dialed or search a list of placed calls to find a previously dialed number To redial the last number dialed gt gt Press CO To redial a previously dialed number 1 Press Wands and then select Features gt Call Lists gt Placed Calls The Placed Calls screen displays Placed Calls Jane Smith 1951 2 Scroll to the number you want to redial and then press the Dial soft key Holding and Resuming Calls You can place up to eight calls on hold on your phone For information on placing conference calls on hold see Holding and Resuming Conferences on page 3 8 User Guide for the Polycom SoundStation IP 6000 Phone To place a call on hold gt gt During a call press the Hold soft key The console LEDs f
76. the 1 A a soft key one or more times to select numerical uppercase or lowercase mode and then press the dial pad keys one or more times Enter special characters Do the following e Press the and keys one or more times e Press the 1 A a soft key to select uppercase or lowercase mode and then press the 1 or 0 keys one or more times Enter text in a specific language Press the Encoding soft key When in text entry mode the language the text will display in appears at the top of the screen Enter a space Press the 0 key three times quickly Delete text you entered Press the lt lt soft key View additional soft keys Press the More soft key Enable or disable fields Use p or the Change soft key Enable or disable menu items Press Gasp 1 11 User Guide for the Polycom SoundStation IP 6000 Phone Customizing Your Phone You can customize your SoundStation IP 6000 conference phone by adjusting certain settings including language volume time and date display contrast backlight intensity and ring type You can also add contacts to the phone s local Contact Directory This chapter shows you how to customize your phone It includes the following topics e Configuring Basic Settings on page 2 2 e Adjusting the Speaker and Ringer Volume on page 2 10 e Using Call Lists on page 2 11 e Managing Contacts on page 2 13 e Managing Incoming Calls on page 2 23
77. to following events e Any key press e Incoming calls e Ending a call holding a call resuming a call by the other party e A voice message received Customizing Your Phone If you do not press any keys on the phone after 20 seconds of the backlight turning on the backlight dims or changes to medium in the following cases A call is in progress A call is on hold There is an incoming call ringing There is an outgoing call ringing back Any menu shows on the display In all other cases the Backlight Idle intensity applies To change the backlight intensity 1 Press Wao and then select Settings gt Basic gt Backlight Intensity The Backlight Intensity screen displays Backlight Intensity Select Backlight On Intensity The Backlight On Intensity screen displays Backlight On Intensity 2 O Hedium 3 OLow Scroll to the intensity you want and then press GaecD The default Backlight On Intensity is High If you selected a new intensity press the Save soft key If you did not select a new intensity press Er User Guide for the Polycom SoundStation IP 6000 Phone 5 10 11 Updating the Ring Tone Select Backlight Idle Intensity The Backlight Idle Intensity screen displays Ba Backlight Idle Intensity 2 O Hedium 3 Low Scroll to the intensity you want and then press Gac gt The default Backlight Idle Intensity is Low If you selected a
78. your phone to the network using optional AC power Power Insertion Cable 25 foot Network Cable a Power Adapter To connect the phone using AC power 1 Connect one end of the 25 foot Network Cable to the LAN jack on the phone 2 Connect the other end of the 25 foot Network Cable to the Power Insertion Cable 3 Connect the Power Insertion Cable to an available LAN port on the wall or hub switch device port Connect the Power Adapter to the Power Insertion Cable Connect the Power Adapter with the attached Regional Power Cord to the wall outlet Getting Started with Your Phone Connecting Optional Extension Microphones Connect the free end of the optional extension microphone cable to one of the microphone connectors on the phone The following figure shows the optional extension microphones connected to the microphone connectors on the phone Registering the Phone Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you set up your phone the phone will be registered and ready to use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you use your phone you or your system administrator will have to register it For detailed information on how to register your phone after you install it see Quick Tip 4401

User Guide for the Polycom® SoundStation® IP 6000 Phone

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User Guide for the Polycom&reg; SoundStation&reg; IP 6000 Phone

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User Guide for the Polycom® SoundStation® IP 6000 Phone